Mayo Clinic App Reviews

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Version 6 issues. After upgrading to version 6 on my iPhone 11, I cannot login. “Sign in failed. Unable to sign in at this time. Please try again.” I attempted to use the reset password link but was unsuccessful. I was able to login to the website and change my password successfully, however I still was unable to use the new password in the app. The new password works in the website and the previous version of the app still installed on a different device. Unfortunately this makes the app useless for my upcoming visit. Please advise.

A VERY UNFRIENDLY IMPRACTICAL GLUT OF AN APP. what a pain! I got a notice of a new message. logging on in the app is a series of a dozen clicks. then you get the pop-ups saying “your care team wants you to make an appointment”. When I look at that, I find it’s basically just a generic. Marketing ploy… I don’t want appointments with them unless I decide that I need one. there’s no way to shut that off. A few more clicks to look at my “new message“ and again I find a message which I don’t want about a flu shot or yearly check up, etc. Again no way to respond or shut them off. so I wasted 10 minutes tediously, logging in, wading through pop-ups and at least one message, usually more that I don’t want. The only option is to shut off notifications completely. But then, if I do have labs results, I still have to go through the tedious login process and deal with the pop-ups and hunt down the lab results. I want an app that will stop ‘crying wolf’ with junk emails and messages and allow me to tailor it to what I want from them. But I probably expect too much from mayo which has become another medical conglomerate marketing medical care and procedures and as “providers” instead of doctors. A bad app. simple is better.

Indispensable. This app it’s a must-have for anyone going to Amati for a complex evaluation involving more than just an appointment or two. The app is updated in real time, reflecting any changes/additions to or deletions from schedule, test results, visit notes. You can also review and pay your bill, send messages and questions to your care team, check in for appointments, and more. Why, then, not five stars? 1) In a couple of cases,, the app required me to go to the Web for full information. 2) App tech support and my medical team do not have a common understanding of the app’s capacity to accommodating patient uploads of documents.

Terrible App!. As a patient at Mayo I am encouraged by them to use this app to log into my patient portal. It is terrible - beyond slow to load each link, often even have to start over multiple times. Not only that, results of testing do not appear on it for days, even weeks, even though they are available to view on their website within a day. Even better, or worse, this is a relatively new app for them. Their old one was much more user friendly. Ridiculous that an organization this well-funded cannot manage to have a better app developed for them. I wish someone there in charge of this would read all of these negative reviews and do something about it.

Doesn’t show all the documents. Ever since the app was updated in 2018 you can’t get any inpatient information when you are hospitalized. The medications is just a list. It doesn’t show when you had them last like it used to. Also only some vital signs go through. The documents are not all the documents because my operative report was not put in and I had to request it by calling and asking mayo records. Not all the ultrasound pictures went in there for my babies. Not all labs go in like sputum tests and what bugs are being tested. Not all doctors notes go in on there communication. It used to be way better when you could see all the charting. Very disappointing.

8.0 update issue. Hi, just did latest release and it stripped my app of my daughters account and won’t let me even request to add her back in! I’m sure the updates were great but for now I wouldn’t know. Highly recommend a quick fix so that doesn’t happen to everyone who does the update. Also your AppStore link for app support goes to Mayo homepage, not very helpful :( Another phone call to make tomorrow to fix the “fix”! App has always been awesome, rated high I just wanted to share the 8.0 feedback

Mayo itself is not bad.. I'm writing this as both a question and a critique. Why did you remove Dark Mode from the app? Also what happened to the sign-in? It feels worse, instead of automatically putting the thumbprint (for iPhone 7) on the screen you have to push login and then it will show up. It is a minor inconvenience, but I feel like it also lags more when trying to login in general. When logging in, the first thing I saw is that the app is harder to navigate, and has less features. The only "Device Settings" just takes you to the Mayo Clinic settings in the iOS settings. The only features there are Siri, (external) Notifications, Background App Refresh, and Cellular Data. I haven't tried to use the payment systems, but I have looked at my in-app notifications, and Test Results. The Test Results look concise and I can search for what one I would want to search for. The in-app notifications are still good for notifying me about Appointments and other Labs. The reason I'm rating this 2-Star is because it still works well enough, but its downgraded from previous iterations. Getting to the actual things you want to look for is harder then it used to be. The old iterations of this App included Dark Mode and a better ui design in general. As of June 6th 2023 the app has downgraded, but I don't think it's a big deal.

Draft copy of notes to staffBer. When I write a note to my doctor or a nurse or whoever, if I get 1/2 way thru writing and have to look at something outside of my note then return to complete this same note, the 1/2 that I completed is gone. Would be really nice to have it saved for a reasonable period of time to finish it. Perhaps after a few days it would be deleted with that statement posted there as such. I re-wrote a note 4times S I had to reference other notes several times the other nite and it was very frustrating. Thank you for considering.

World’s Best Healthcare. We return each year to Mayo for our annual physicals, and we always have a nice experience considering the reason we are in Rochester. We find the doctors, nurses, and staff so helpful, kind and wonderful in their care for my husband and me. It is the best care one could find! Though we spend our winters in Scottsdale and knowing there is a Mayo’s there, we still favor having the physicals in Rochester. Through the years we have had other family members needing surgery and Mayo was our choice to go and again we were very pleased with the remarkable help from the doctors, nurses and staff we received. Our biggest disappointment was finding that my doctor of 15 years is apt to retire next year. He has been the best and I’ve especially appreciated the wonderful care he has given. He has been so helpful and does his work well and gives us the impression he has all the time in the world for us even though we know it is not true. We were sorry to hear this as he will be greatly missed by us. I have greatly appreciated having him for my doctor.

It’s great!. The app is easy and quick to navigate. I like the tabs at the bottom because they make it so I can quickly find what I need. Definitely makes maneuvering my appointments and keeping in contact with my providers a lot easier. No functionality issues - everything worked well for me. I never had problems with the old version and this one is just as solid.

Mayo Clinic portal. I have never seen anything as amazing as this portal system. Every record of every visit and extensive narratives of the appointments from the drs and other providers is available either the same day or the next. You can see the test results as soon as they come in. Notifications of new information are sent by email and text message, if you opt in, as soon as it is posted. EVERY hospital and medical provider should use this system!!

Alex-echocardiogram. She is the only technician that has EVER taken the time to explain everything that was going on with my heart. I was diagnosed at age 26 with mitral valve prolapse. I just turned 60 and had been seeing a Dr. Kent Chen in Scottsdale. I went in complaining of my heart beating different and it was very irritating. He had an echo done and had me wear a Holter for 24 hours. I was told I had arterial fibrillation and he doubled my Ditazelem and put me on Eliquis twice a day. I asked when he would be seeing me again and he said “Oh you’re fine. See you in 6 months.” But I’m not fine. My heart still feels funny. Alex showed me the screen and explained the extra beast is on the top not on the bottom. I am so happy I am here instead! Lisa Collins

Small but significant complaint. I use the Mayo app all the time to access my medical info as well as my children’s, and to communicate with our doctors. When there is a badge count indicating a new message, lab result, bill, etc, it is hard to tell what category the new information is in, and on which family members account. I have to check each area to see if it is updated. What if you had a small dot indicating the account the update(s) was in, and then another small dot in that account indicating which category had new information?

Review #2 of: “A Godsend for chronic patients!!”. I still feel the same way I did when I rated 3 years ago, absolutely have no idea how I was able to navigate my own health care I Since then this app has taken full advantage of the ever increasing capabilities of cellular phones. There are several new ways it’s made the patients feel more in control of our own health care direction and decisions. Off the top of my head some new capabilities are: faster and simpler ways to communicate with drs, I can schedule and cancel appointments online with very little to no need to Speak with anyone, I can be contacted by my drs and/or their nurse(s) when they need to reach me, ex. to add to something we discussed at an earlier appt, etc.. Just makes me feel more confident and in control, which is priceless when 1 or several health problems seem to take that control away.

Not show all tabs and test results. My doctor said my lab results came in and I got a text saying results were received. All I could see was after lab summary and doesn’t show up under the test results section. Only things that show up were things prior to the app update! The previous app was slow and glitchy. This update may have made it faster but literally forgot everything that patients need to use or see that was made and/or on the previous version of this app! What’s the point of a patient portal app if it does work or do what it’s supposed to do?!?!

If it ain’t broke . . .. Every time I open the app I get a message to update the app to the new version. From what I am seeing, it has already been updated. The app also shows there is a new clinical note or after visit summary. I sure can’t find it. The old app had the bugs gone from it and worked just fine. Now the bugs need worked out of this newer version of the app. I really don’t see any beneficial upgrades to this latest apps, with the exception Mayo can now direct a person to the billing section without making the patient log in to their account through a browser. It appears to be a win / win for Mayo in order to more easily collect on outstanding debt.

The Best. Where to begin? I have yet to find any bugs and that even after its new updated release. If only Microsoft devs were this good. Appointments that can be RELIABLY added to your calendar directly from the app, procedure descriptions along with instructions and notifications, the ability to directly message members of your care team, lab findings, health reports, etc., etc. I only wish other apps worked like this. As a Mayo patient I strongly recommend downloading this app as it can really make life so much easier in a world where us patients have so much else to worry about. After all, you have the Mayo Clinic to stand behind it and as they say, the needs of the patient come first - and it shows! Highly recommended.

Undisclosed results and unknown result sources. You can have a long list of results and not know what they are referencing. Perhaps you had 10 different tests (blood, lung aspiration, urinalysis and so on) and each test had tested for protein. ...The lab results will have 10 different protein results but you won't know what assay each are from. Also: not every test you go in for will populate to your portal. WHY NOT?!? It’s my test, I paid... you better let me have the ability to view. This goes for certain pathology tests, neurological exams, fertility tests (including ultrasounds)AND many more!!!! Why do you (Mayo Clinic) HIDE results from patients? Why!!!? I’ve updated review down to one star. You’ve had enough time to fix these issues. One star is generous. Notice no developer response to this date because for some reason Mayo doesn’t want you to have access to your entire result list and won’t attempt to categorize your test results. This is to control the patient, negligence, or do not care about patient needs. Would like to know which of these are/is the reason.

I really want to love this app, but..... There is no way to set up notifications for when I get a message from one of my doctors. This is pretty important for me, and I just missed an important message when I happened to log in today. I realize that billing takes time and can change with insurance and all that, but nearly every time I log in it shows I have a change to my balance owed, even when it hasn't changed. Otherwise, it's really great to get my lab results quickly and to see a fair amt of information, including notes from past appointments. Please fix the message issue though!

For accurate info about your account don't look for it here. Since Mayo's move to a new electronic patient record, this information provided by this app should be taken with a grain of salt - medications have mysteriously vanished, test data is spotty and incomplete (in some places only a few months have gone missing, in others years), some times the app will show a bill is pending even when the account balance is 0. I should note that I have seen improvement over time (perhaps due to the developers slowly coming to grips with the new patient record), but what improvement there is is slow, really slow. The bugs continue. There are false alerts, messages to care team either don't go through (or the care team is ignoring them for weeks). Medical data remains spotty and the log in process seems to have gotten more complex for no particular reason (one would like to assume that this means more security, but there is no indication of that). BTW - before assuming Mayo is ranked #1, check the Lown Institute Hospitals Index

“Updates” made it worse. The app is easy enough to use, but since it was updated/refreshed awhile ago, navigation is less common sense than it was, and I always have a notification on, but it just shows a “new” estimate from months ago that I never requested. It’s now harder to figure out where to go and to go back or forward in a section. I’m not sure what was improved because nothing is better now than it was.

App Bug. When I try to complete pre-check in process, I get the screen that asks to update my profile. When I remove the Temporary Address from the profile and save it and then go the the bottom to confirm the information is correct, I cannot check the block. The block actually moves when I try to check it. All of the required fields above have been completed. So, my only option is to hit Finish Later.

You’ve never been in a clinic before. Or, should I say that nothing, NO PLACE, Lab, no hospital, Med help nor Dr office can prepare one for the environment, people, organization and ON TIME appts at this FOR THE PATIENT facility. You are not a number, a bunch of files or medical records. There is ONE file. Each specialist inputs into that ONE file to create a TEAM. Your team. Y O U R team treating all of their one patient... you. When you get home, you pinch yourself,, “Did all that just happen to me the exact way they said it would???” Yep😃

MAYO KNOWS APPS! THIS IS GREAT!. The best and most useful app of all! And if there’s a glitch they don’t waste time fixing it!!!! They continually surveil it and check for proper operation. It’s a dang good virtual tool for all health needs & keeping in touch with your care team. Billing information and payment ability (even the option to set up payment plans) is right there too! This is THE BEST and well-maintained app in the store!!!!! PS... you can also contact their tech team directly via phone! That is sure different and comforting. They truly care!!!! All apps should be so wonderful! Apple should mandate this type service with all its apps allowed on their App Store!!!!! Unfortunately they don’t seem to care except to collect their share…we all know how impossible it is to get any tech support with most every app that Apple allows to be available on their Store!!!

Great but with one missing feature. This app has a lot fantastic and innovative features not found in apps for other medical institutions. However one of the most features is messaging your physicians and this app does not allow you to receive notifications when you have a new message. There are options to be notified of other not as useful things but it will not notify you when your doctor replies to you. You must manually check the app everyday to see a reply. This is a glaring omission!

Medical staff. The MAYO system in Rochester is the best.. I deal with oncology team, lung and several breathing teams. Li May 3019 I was diagnosed in Sparta,WI with liver cancer, sent lacrosse, by February 2020 I had part of my liver removed by Dr Cleary and his team. They never made me feel frightened. And if the tumor hadn’t been found by Dr Baidry in Sparta I surely would have died. During a CT scan for my liver they found a cancerous nodule in my lung which was removed in May 2020. By Dr Blackmon. They also found a cancerous nodule on what was left of my liver and Dr Schmidt removed it last week. Theses teams are amazingly talented to include Dr Tracy Warsing and her teamm in Sparta. I’m blessed with best Doctors and their teams. I don’t know how long I’ll live but they all made life worthwhile.

“New & Improved” actually “Slower & Worsened”. New update and face lift adds significantly more loading, loads of time out errors, and less functionality than previously offered. I can no longer see on the app my child’s growth compared to the growth chart, only her results plotted. Without comparison to the growth chart, I now have to do this myself. Such a simple thing - yet time consuming for a caregiver. Things are now buried within menus. Just pulling up appointments is takes multiple clicks as the default display is only the next one. For those who manage multiple specialists and complex disorders this is not helpful. The design cuts off words in some screens. It does not appear that they had any actual patient users test this new design and function. Wish I could give it zero stars.

For me, they need to be more direct.. While I highly recommend this app/site, and have often go gone to it as a first source of information for medical issues, for me, they pull too many punches. If you want a more direct, and quite possibly more emotionally challenging take on a medical issues, I highly recommend the Medscape app. Having said that, I have a lot of respect for this app. It’s a very good entry point for basic medical information. Kindness, and patient empathy, are very important. And many people people are not comfortable with more direct clinical information. As an example, if you ever are faced with a serious medical situation, and a doctor recommends an invasive treatment, ask them not just what the odds of success and failure (death) are. Ask them what the success, failure and morbidity are. Morbidity is often a big slice of the pie, and that means that the physicians tried, and actually made things worse. Asking about morbidity will change the nature of the conversation with the medical community. To spin off of the Wizard of Oz, don’t ignore the man behind the curtain.

Good functionality but major flaws exist. This app is loaded with good functionality, but there are big flaws where it matters most. My main issue is around notifications. I have enabled push notifications for appointments both in the app and via iOS settings; however, I never receive notifications regarding my appointments. No upcoming appointment reminders, no notifications of appointments being scheduled, etc.. it has caused me to miss appointments I was never knew were scheduled for me. I do receive notifications for test results and for bills... but not for appointments, so I feel this issue likely resides in the application.

Useful application & great functionality. Having come from a Clinic without this functionality, this has been great! It’s very handy to have all your medical information and appointment information at the tips of your fingers. It’s great being able to interact with my doctor / child’s doctor from my device. The updated application is eye catching. I enjoy the ability to use the search function and daily information.

Extremely happy with Mayo. I love the fact that Mayo takes Medicare . People get the Medicare advantage plan mixed up with the original Medicare. Mayo does not accept Medicare Advantage plan It accepts original Medicare plan. Mayo is the finest run hospital and med center that I have encountered. I am happy to have been accepted. Only wish I could have me primary care physician here, but they have no more openings for a couple of years.

Navigating the Mayo system. I love Mayo and we have been with it since we lived in Minnesota. But once we moved to Scottsdale we could not move our primary care doctor here to Mayo in that we were over 65. That was a low blow after being with Mayo in Rochester and having all of our medical care there for years. The other thing I find is that the Mayo system is difficult to navigate. Until you’re the one doing all of the navigating you don’t realize the difficulty involved. Because they do not take Medicare you have to pay the bills and never seem to match the payment schedule and so I put an XL spreadsheet together and put took it to the finance department. He told me that it is impossible to use the spreadsheet to figure out pay and even he had difficulty explaining it to me. That being said I still think it’s the finest medical facility in Arizona but it certainly is difficult to navigate. On the website I find that if you request a response from the medical team you will get a quick response. I also find they telemedicine more and not being able to meet with doctors. I also find that PAs and MPs are meeting with you rather than doctors more often. I find them taking extraordinary Covid precautions and felt very safe once I got into the facility.

The best in spite of insurance and billing issues. Been to Mayo for cancer, surgeries and on going skin cancer. I always feel they are competent and caring. I went ahead and signed up for Medicare Part B even though I am still working so didn’t have to. Only did this bc Mayo and Blue Cross Federal Employee Program do not get along. I also put it all on an ExcelSpreadsheet to verify how much each has paid. I still owe more after all BCBS and Medicare paid. I pay over $7,000 a year in premiums yet still pay more out of pocket! The price we pay for good healthcare and I suppose also to subsidize those on a free ride.

WAS a useful app. UPDATE [5/1/23] No improvement on usability. Still buggy. Less usable than before. Pretty much an analogy of the medical system that made the app. Getting past and reporting bugs is impossible. If a person is expected to use an app provided to access and report bugs and app issues, there should be an open line to IT to report bugs and issues and not some roadblock. I have done all possible troubleshooting steps I can and still cannot access the app's reporting feature…thus forcing this change in rating. If they were simple issues I wouldn't bother complaining. However, when the app makes it impossible to take surveys, report dates and send bug reports there is a significant issue. OLD REVIEW: I've recently started using the app. The set up wasn't easy at first (numbers! I hate punching numbers) but after I got logged in and working it has been a champ. A trip to the ER with the app helped me keep abreast of my lab results and allowed me ask the physician good questions about my health and results. There is always room for improvement, like definitions, etc. However, after my initial hassle, this app has been very useful to me when I needed it...thankfully, not often.

Some features great and others poor. This app is very handy and i use it frequently. Like adding appointments to calendar feature. But both website and app neglect the ability to pay by visit selectively. This means bills get much later payment while some are pending on insurance payments...this is bad for Mayo cashflow. I might add that each time I have called and paid by specific visits the Mayo clerk agrees that they get many callers requesting to pay in this manner yet nothing has been done about it. One would think that the operating costs associated with phone support for billing in this manner (many times it can be 10+ minutes) would easily justify the changes to incorporated it. For example the website already lists the bills by visit number yet it does not provide the means to pay them individually. So this is just not an app problem. I suspect the problem is that they do accounting of charges and credits by an account and not by individual bills to an account. But since they go through the effort to address bills individually they should have the means to implement payment by bill(visits).

Difficult to find the info. The previous site by Mayo was much much easier to navigate and find the information needed, even from multiple doctors. When I got on the first site I had no problems whatsoever navigating it and checking information from the minute I got on it. Technology usually eludes me but the previous site was very easy. The format has changed to this app and I can never seem to find the information I am looking for. I can’t just look up my doctor and see what results are. Even when I find the results when it says that it’s the information about the days visit, all it says is what doctor I saw and what I saw them for. Doesn’t really seem to say what the end result is. This app is not very user friendly and doesn’t seem to contain the information I am looking for unlike the previous site Mayo had. Would love to see it changed back and dump this App.

Convenient and User Friendly. App is filled with good information. Live the ability to update calendar on my iPhone straight from the app. The ability to see test results performed at Mayo along with visit notes from Doctors is great. Ability to see complete medical history at Mayo is useful. Would give 5 stars if I was able to view billing and payments along with being able to group providers together who are part of your treatment plan.

Good start but needs work!. Sometimes it opens, often it doesn’t. As I am legally blind, it’s hard for me to read the info. In particular, the patient number is written SO small I have to give it to others to ask them to read it. (So much for patient confidentiality- I’d rather they just leave it so I can enlarge it. (I need minimum font size 14 to read but normally use 18 to avoid strain- I believe yours is about 8). Color change would help as well. I can change my iPad to go white on black nos like this note, but cannot change the app background. These things have caused great issue problems for me including overpayment by me which Mayo Clinic still has not resolved. If I had been able to read the note, it would have been avoided completely. Set up doesn’t allow for patients to put their own notes - something which would allow better exchange with doctors as things come up between visits, it also (like most medical portals) doesn’t allow for information exchange by the patient with other non-mayo doctors. Until doctors demand that portals be able to exchange info, medical treatment in this country will continue to erode. You are in a good position to do so. Use the reputation of Mayo Clinic under the Mayo brothers and demand better for your patients!

Slow. This portal does not perform as well as the other portal. If I can get in, it spins when I try to navigate to different areas inside the portal. I like communicating using messages but that does not work so I have to call my doctors office instead. I no longer get email alerts that I have a message in my portal. I recently got in and corresponded with the financial department and uploaded a document, but not sure they received my message. It keeps tagging that I have a message to read and updated information to view after recent testing, but I do NOT. I’ve read and seen and opened everything that has been updated from testing and my messages. Why is this portal indicating I have new information to read and view when I do not? That is annoying. It currently shows I have (1) after visit summary to review and that I have (1) message to read but I DO NOT. Why did you change your portal? The other one was fast and user friendly and I really liked the “My Favorites” option. I prefer using the portal to communicate with my doctors but this portal forces me to call-in instead.

Cannot update INSURANCE through the app. Love the Mayo. HATE the app. Requires a call to insurance and billing group monday thru friday business hours only…. Helloooooo it is 2021! When messaging Customer Service through the Portal Insuance and Billing Questions link, recieved instructions to use the link at the “top of THE Billing and Insurance page”. There is no such page. Billing amd Insurance is a title covering three differnet links Billing (no it is not there). Estimates (not there either) and Billing and Insurnace Questions ( where you get told to go to the nonexistent page). Also not in patient profile links. Using SEARCH field just sends you back to the same useless links. Not feeling THE NEEDS OF THE PATIENT COME FIRST here.

Unusable on my phone version 10.2. I just had to reinstall the Mayo app on my phone because I accidentally deleted it. What is on my phone now which is version 10.1, is pretty much unusable for me. I am assuming the new version is the problem. Is there anyway I can get theOld app installed. It was really handy to have the App on my phone and I would love to have it back not have to always use my iPad. Sometimes there is a full site version and an iPhone version to an App. Maybe that is the problem and if is could you please tell me how to fix it and get the full version on my Phone again. Thank you.

Excellent for patients. As a patient, I use this app a lot to communicate with my doctors and care teams. It works well. My appointments pop up and are easy to reference. PROBLEM FOR DEVELOPER: just today when I opened the app while my phone was in dark mode, the app lost its white background. That is fine, BUT you have to make all the font change accordingly so it is legible. Specifically, if I go to “Messages” the drop down menus are unreadable because the text is black. Please fix!

Autoimmune diseases. I am a physician . I am retired. Due to severe symptom’s of pain in my hands. Then it went into my feet. I have always exercised. I was a gold medal winner at age 6 in a NATIONAL AAU SWIM MEET, which was part of a five state division, Montana, Minnesota, ND and SD. I graduated from the U Minn in Mpls. I went on , as an adult to long distance running and 3x a week of weight lifting. I then got Into Joseph Pilates for 15 years until my instructor moved back to seattle. I also took vigorous and demanding yoga classes. Ashstanga, other yoga that extremely demanding. I went through a year course to train to be a yoga instructor. Then I took an 18month course to learn accupuncture and Chinese Medicine. Yet, I am now at a point where walking is a challenge due to inherited genetic problems. Does anything really work to treat autoimmune problems? The side effects of autoimmune meds are worse than the diseases they are treating.

Trash for scheduling C19 Tests. I used the symptom tracker for C19 and was allowed to schedule a C19 test for the next day, selected to bill insurance and my time and confirmed. I show up and call to check in, they said I am not on their schedule. Told me 90% of people that schedule on app it goes away, and NOW we are to call and go through the nurse to check at symptoms which is what they did months ago, then told us to use the app. I was told I should have gone back in the app to verify the appointment. I don’t have time to check if a app worked made for a multi million dollar company in the year 2021.

A pretty easy and inclusive app… except for ONE thing. This app is amazing in that you can set up appointments, see your appointment schedule, see your lab results and even converse with your medical team. It is failing in one aspect for me that would put it over the top: including a way to add appointments into ones own iCal, google, Hotmail, yahoo, whatever calendar without them having to do so manually. For a patient such as myself, when I have a FULL days worth of appointments, I’d like to be able to transfer it into my own calendar seamlessly so I may schedule work/events around it. As of now I’m having to add a full days worth of appointments (more than 7) individually and manually instead of it just syncing up or copying to my calendar. If you can add this feature, that would be AMAZING- Thank you!

Not as functional as it should be. Firstly, and most importantly, the notifications don’t work. All I receive is a badge on the app when all the possible notifications are selected (banner, sound, etc). To make matters worse, when you open the app to figure out what the badge notification is for, there isn’t any badge or obvious sign anywhere to let me know where to look for the new or changed information. I have to go through each area to figure it out and today, I couldn’t find anything. Secondly, the “coach chat” and “experiments” functions NEVER work. It always says “we’re sorry, something happened, but we’ll be back soon” then says to check my network connection. Believe me, my network connection is fine and as many times as I have attempted to use the function, it wouldn’t have been down every single time considering all my other devices work just fine. Thirdly, you cannot update anything within the app. I even received a message (after searching for what I was notified for) to update my allergies. I went into the allergy section and there is literally no way to update them. I tried long hold, swiping right, swiping left, and looked for a button to edit, but nothing was working. I waited until my appointment to do it there. I really wish the notification thing would be fixed ASAP because it causes me the most anxiety that I’m missing something. Calling the Mayo Clinic every time I can’t figure it out is ridiculous.

Peace of mind. My dad recently visited Mayo Clinic and with family and work responsibilities, it was going to be too difficult for me to join him. I was able to use the app to get all of the information I needed, very detailed information and communicate with the drs and staff. It provided such peace of mind to know that I was getting all of the information I would have gotten if I had been there, without having to leave my family. Not only the app but all of the drs and staff at Mayo Clinic get a 5 star review from myself and my family!!! Thank you Mayo Clinic for all that you do!

Convenient, but bill pay rarely works properly. This app is extremely convenient. In many cases it is required to have, as I have many appointments that get scheduled with absolutely no notification from Mayo. Luckily I pay attention to this app when I’m expecting a call to schedule an appointment, because it’s the only way I’d know. The web version of Mayo’s patient portal does not work with anything except internet explorer, so the app is convenient for bill pay, when it works. The majority of the time the screen tries to zoom in and the user loses any action buttons that might appear. When I can get to the point of entering my information, there is no continue/submit payment button. It is extremely frustrating when most people don’t use IE now days, so the app is the only way to make a payment without having to call.

Unfortunate changes to the app. The Mayo app was so good before it was overhauled. It was easy to navigate, provided a comprehensive record, and there was no extraneous material. Since the overhaul none of this is true. It’s more cumbersome to send messages. There seem to be automated systems generating emails and requests that don’t make sense (repeated request to answer questionnaires about resolved issues). It’s difficult to sort the wheat from the chaff in the medical record, as it seems most of the notes are just repeated listing of medications. Either my primary doctor is not writing clinical notes or they are not being put on the portal (I think it’s likely the latter). Also, the notes don’t go back far enough in time. Please, please, please make it better again!

Better…. I have been using this app for about a year now. Issues of the older version seem to have disappeared (being able to log in). New issue is I no longer receive notifications for lab results or messages. I have gone in and checked all the boxes to receive notifications but it changed nothing. I only really use the app for appointment times, messaging the care teams and following lab results. It works fine for those things, just wish I was aware of when things popped up.

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Amazing! Full of info and easy to use!!. As fellow Canadian, I can say that this app does work for us up north. Your identity needs to be verified, for the website version or the app, and I think that's what the previous reviewer is talking about. I had the choice of sending in notarized letter or just waiting until I got there, I chose the latter and everything worked out. The app is fairly new so some sections are unavailable to regular patients. However, what is available is truly amazing. In the My Health section, you can access lab results, immunizations, allergies, medications, documents and lots more. The documents section shows any doctors reports very shortly after a visit. The iPhone and the iPad version are pretty much the same and both update instantly as more information gets added to your file or appointments get changed. And another incredible feature on the iPhone is the notifications. It sends notifications one hour before your next appointment. As the app grows and develops more, I'm sure the amount of information at your fingertips will be amazing. And for those of us who did not go to med school, the information and some of the medical lingo could be overwhelming, but it does give you the opportunity to ask your doctors about specific results. I'm not sure how long the app will be active after leaving the clinic and the only option to save the documents is to print. I don't have access to a printer that works with my i-devices, so I just logged on to the website Patient Online Services via my laptop and saved all of the PDFs. Anyways, this is a truly an amazing app! No surprise given its from Mayo!

Mayo Clinic. Always a winner! Love this app!

Great app!. It does everything I need - WELL! - and so much more than I would have ever thought of. Thank you!

Mayo Clinic Diet - Works!. I've done dozens of diets throughout my life this one is easy and it works. You can maintain a normal healthy lifestyle and don't need to buy any special food or supplements.

Junk. Complete garbage. Impossible to navigate.

A tribute. This Clinic is by far the greatest in New York The staff goes out of its way to solve any major or minor problems with the public I as a New Yorker can definitely attest to this God bless American

Canadians.... It seems that personal information will go to, and be on record, in the USA, only. No definitive data for us, without compromise?

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Not impressive. Tried using the resources the app offered. Waste of time. They do not treat minor issues as advertised. They will charge you for using express care to only tell you to contact your primary doctor. The app may work for sending a message (although be prepared for issues there too), but other than that the app is useless. Mayo used to have excellent care but now it seems like they do not do as advertised and just lump you in and out for insurance like the rest of the more affordable clinics.

Rate the App. I love everything about Mayo Clinic, even this app. I use the app often to check my appointment times, read the patient guideline details for my PET Scan and read the lab results before my office visits with the doc. It’s very user friendly. Thank you Mayo

Sending a message to provider via the Portal. Why am I no longer to select the medical provider whom I want to send a private confidential message to??? Now it appears all my inquires go to ALL the providers my son has had in the past. Today, I was messaging his surgical team attempting to answer a post op follow up question. It appeared that this message went to EVERYONE he's seen in the past for different conditions! I don't like that. When I want to send a message to his primary provider, I just want the message to go directly to her and not to the other providers he's seen.

Glitch. There is a glitch when I try to access my lab results: the final step during which you click on the results causes the app to freeze and you cannot see your results. This occurs under the “individual results” page that shows you the different dates of testing; for example, under pathology services.

New version is inferior for medical communication. I loved the previous app and used it to communicate with my physicians. I also used it to retrieve the notes of my exams. I cannot print any notes of my meetings with my physicians. I used to be able to. I tried sending a message through messages. No record of my message exists . Terrible. I do not use this app for recipes or any of the pretty magazine junk you are filling it with. I used it to communicate with my physicians and for the invaluable record of my exams and procedures. I could have an exam and not worry about taking notes during it. This new nightmare app does not allow me to print notes of my exams or keep a record of messages to and from my physicians. Is this a patient app or a magazine? I hate this new mess. Make it a medical app again.

New app is a joke. As one of the best medical facilities, why would you change the portal you use to relay health information to patients with such an amateur and user unfriendly product. This reflects poorly on the Mayo tradition of excellence. In past responses I see you have stated you share patient concerns. We expect more than shared concerns. Put back the original and useful patient portal without delay. I have donated to Mayo in the past but if you treat patients poorly with this recent product I will no longer donate and will tell my friend to do the same.

Frequent false notifications. Notifications are buggy. I got a notification last week to complete Pre-Checkin when I had no future appointment booked. Today I got another notification and although I do have a future appointment, it’s over a month away and the app says Pre- Checkin isn’t yet available. These notifications seem to occur at least once a week. I have also gotten notifications saying I had a new statement or balance due, but when I logged in there was no balance due and no new statement. This experience is from an iPhone.

Hard to navigate!. Needs more headings and drop-downs throughout to help navigate, especially for making appointments for more serious conditions like medical oncology and radiation appointments which should be on a separate page with phone numbers. Under cancel appointments, only 3 reasons given for cancelling. Need a lot more!

App problems. I find that the messages have disappeared when epic went live and some of the questions were not answered or you can’t review. Especially if they were not put in the medical record. Messages were there 5-4-18 now unable to view. Need for medical purposes as providers have not answered some from last week. Have used the old app many years and wish it was back.

Best health app out there. This app has so much useful health information backed by the most prestigious medical organization in our galaxy. At first, I saved to favorite the article that I like and very soon my favorite page is full. It turns out that every Mayo article is my favorite!

Missing options and wrong address. Although there are many good options on this app .... I received an email requesting I fill out a questionnaire prior to my appointment and to use echeckin. The email directions guided me to options that were not present. While I was looking around app for another way to access the questionnaire, I noticed the address the app listed for my appointment was at the wrong location.

Fed up. Every single time I log into my account the screen/interface is COMPLETELY DIFFERENT. STOP REARRANGING EVERYTHING LONG ENOUGH TO ALLOW YOUR PATIENTS TO ACCESS THEIR ACCOUNT. Can you even imagine all the elderly people trying to figure this app out & it’s impossible to begin with & then you literally change the look of it every month?! Hate this app & its developers who can’t leave it alone.

Font color sometimes very poor. Please change the color of the font used on the top line ex. Close, complete, back, etc ... the dark blue currently used is very difficult to distinguish from the black background color for my old eyes. Thank you. iPhone 13pro

You have ruined the Mayo app. As a patient I need simple strait forward information. The Mayo Portal used to do that. Now it is complete CRAP! Example. Your care team wants you to schedule an appointment. Click on that. Brings me to a page that says “What kind of appointment do you want to make?” No info about what my “Care Team” (I have many) may or may not be asking me to do. I need to see my appointments. I need to see my test results. I need to read my Doctors notes I need to see my blood work. Put it back the way it was please.

Ok when working, useless when not. The app is inconsistent with its ability to actually check in for all appointments. I never know when I can use the app to check in - it’s only about 10% of the time. It is great to check lab results as they’re available and keep an eye on upcoming and past appointments. And for communication with the care team. Those are all great features that work regularly. (If the app allows you to log in).

Mayo app review. Overall the Mayo app and site is superior to all other medical apps that I rely on. It’s also unique in that it addresses patients and clients needs from their perspective. App has not functioned on several occasions so I needed to delete from my phone and install from App Store.

Like old app better. I preferred the layout of the old app - which was fine & suited my needs. Also there’s no touch access option that I can see and when I tried to send app feedback it said “sorry there’s an issue with sending your message.” Boo.......👎 Edit: the Touch ID feature did not appear after I initially logged in, but after deleting & reinstalling app a couple of times it finally did. I’ll change my rating to a 3 because I still like the old app better - I like having a portal just for my patient info. The newsfeed & general health info should go on a separate app. It’s too cluttered for me. JMO.

Revert to previous version. Previous versions were fantastic. The latest version is horrible. The app didn’t take one step backwards, it took dozens of steps backwards. If I wanted to log in to the website, I would log in to the website. The previous app was a great, quick, one stop shop. Signing in was easy. Now signing in is painful, the entire app, or should I say redirected website, is horribly, painfully slow.

Too much incorrect information making it a unacceptable resource for patient information.. Patient information is being rewritten for online app use rendering it worse than useless . Doctors are using this and not seeing correct patient information. It’s a horrible oversight on Mayo’s technical part. Have updated and corrected my own historical information only to find it still not corrected. Worse than useless!

Recently changes?. Big fan of the app! Been using it for years. But recently it just crashes every time I try to pull any info up. Even just logging in, crash. Test results? Crash. Notes? Crash? And the worst, finding out crucial appointment times! Just crashes!! This shouldn’t be happening and I hope they address it soon. It’s very convenient as otherwise I’d have to pull up a browser on my phone to view information.

I miss the old version.. Version 4 is much slower than version 3. The previous person was an absolutely excellent app from my perspective. It was very rapid and responsive. Especially with the thumbprint login. This new one does not allow me to login with my thumbprint and it takes longer to get to the information I need. I hope this improves with time but, since I recently had a transplant, I need this information now. Attempting to send bug reports within the app and attempting to send an email with in the app fails.

Must have app. If you are a patient at Mayo this app is great at managing appointments. After every appointment your doctor will put everything in writing and you can read it all again when you get home. Very helpful because I never remember everything said in the exam room.

Help. I have special needs child. This app works perfectly and is a blessing to be able to switch back and forth from her account to mine! I LOVE everything at my fingertips! I rated 2 only because 90 percent of our records have disappeared. Please I need to look back to 2016 sometime to see what doctor said about next test. Was it 3 years ? 5 years ? It would be amazing to place those reminders in TO DO

Good app would like to see.... Please save previous appointment information in the app for reference- currently is deleted. Notifications do not work when appointments are added or updated. I do not get notifications for new test results. I get an email when there is a new message but no notifications from the app on my iPhone 11.

MAYO MAKES BIG MISTAKE!. Previous versions of this app gave ALL lab results. This version shows ONLY the latest result for each lab test. This is a very bad change! How can i see any trend in critical values when you only report the latest value?? For example, I was at recently at Mayo Clinic and on doctor’s orders returned 3 weeks later after changing medications. The difference in GFR and Creatinine values between these two dates was the whole point of a second visit. Of similar interest are values from my labs in 2004, which are used as a “baseline” for me. You now only report from 2004 the lab tests that have not been repeated more recently. This makes no sense! Please correct this mistake, or provide an option for a patient to see ALL results. Thank you. ps: my rating had been 5 stars

Don’t know what they did to this app. It’s not for the good.. Whoever decided to change, the app was a bad decision. This new app is horrible. The design layout definitely is not great. Every link you push on brings you to a web page, so why even have an app? It’s hard to find your patient number instead of it being right on the screen when you open your portal the new experience just is not the great one that you guys were probably expecting.

App does not contain updated medical test results. My cancer retesting was done today and my doctor told me that she would send me the results via the portal. My wife was notified via email that results were available and by going into my records via the Web she found my test results. There was nothing in the App portal with my results. This has been anxious times for me and I have been waiting all day for my results. The App patient information, test results and letters are not in sync.

Mayo Clinic. This application used to be so much better. You could communicate at ease with your physicians. Now you can’t even tell who you’re communicating with. In addition, when you get on the landing page, it’s taking you to all kinds of different stuff that doesn’t even make it easy to determine where to go to get assistance or do business. I hope Mayo clinic reviews the ease of using this application. Thank you for your consideration.

This new version is nothing like the older version. You were able to print and download and the older version had more patient features that were needed for other Drs visits. This is very very inconvenient! Not user friendly at all, and will require a lot of phone calls and not happy patients. It’s only been a couple days and I’m so so annoyed by losing access to all my records from the older app.

Great Tool!. I love this app and was so glad when Mayo Clinic added this to all the other amazing things they do. Over time, I have utilized the e-check in, appointment portal, messaging, pre-appointment questionnaires, lab results, imaging, etc. It has been a fantastic resource for me and like the Mayo Clinic itself, I’m thankful to have had it!

Great App!. You don’t have to be a patient to use this app. It has so many useful features that are added everyday yet it’s not overwhelming. They have a quote of the day, healthy eating articles, short medicine articles that are written in an easy way to understand without any medical jargon. I spent about 15 min each day browsing through it.

You had the best, why change?!. The previous Mayo Clinic app was THE BEST that I had ever used!!! It was so easy to see ALL appointments and scrolling down every single aspect was readily available! I’m not sure why you would go from the best to one of the worst I have ever seen, as clinic apps go. I would love to see a return to the previous app as everything was so easily accessible without having to go from one screen to another!

Garbage. Probably worst app I use. Seems no always have issues loading and is super slow on a new iPhone with Verizon service. Today I get an email from Mayo indicating I have a new message. I log on and click messages and it gives me a message that says this feature not available with this account. C’mon let’s get it together, you guys charged me $3500 for 2 hour appointment and 10 stitches, take some of that money and use it for your crappy app.

Vital signs never work. I liked the old app better. It was more user friendly. Vital signs in my app never work. It states the following message. “We’re sorry. There was an issue retrieving vital signs” I have tried several time and also at different times during the day and get the same message. When I review the notes they don’t have my vital signs listed and say see.... this is extremely frustrating for me.

Priceless access to medical records. I can’t keep track of paper documents for the life of me! This app is priceless in managing my medical records! I love having access to every aspect of my doctor visit, from doctor reports, to follow-up procedures, to lab and diagnostic reports. Up until a few days ago I could view my X-rays. They are no longer available in the app, only a radiology report. Was the imaging feature removed?

David F Howe. I had a in-house full sleep study. Everyone was great, extremely thorough compared to other sleep study’s i have had in past. The only complaint is the bed itself. I felt like i was back in 1980 in the freshmen College dorm. I believe if a more stable/comfortable bed was available i believe that it could result in a more accurate results. I tossed and turned durning to try and get comfortable. Woke with sore back and muscle spasms in my leg.

Horrible app. They encourage you to use this app to communicate with your providers, read messages and communicate, View your test results, view campus maps, utilize video, visits, and in some cases scheduled an appointment, yet this app is constantly having issues and does not allow you to login. It crashes multiple times a week and you either cannot login or it freezes and kicks you out.

Dr James Watson. A sincere note of gratitude and appreciation for the "time, attention, care and empathy, light heartedness and professionalism" that both my husband and I received from Dr Watson, during my recent visit with him at Mayo He conveys exceptional medical skill, a great listener, and is clearly a man of character!!! Mayo is fortunate to have him on board, he represents you well!!

New changes not great. I have been using the app portal to communicate with my doctors and nurses post organ transplant. It was much better before the latest changes. The app just seems to give the patient far less medical information specifically their labs results. Now I just get a lab result figure with no frame of reference as to whether it’s good or bad. Used to get result with the expected range from low to high under it, which allowed me to figure out if The number was good or bad

Please just go back to the old app.... They updated the app and completely redesigned it. It's slow. They removed information. They removed functionality. I can't see medical bills for my dependants. It's blazingly bright white with no dark mode option. Just utter garbage. Thank God this "nonprofit" organization is spending our medical bill money on "fixing" an app that wasn't broken in the first place. Fire your app developers and hire more nurses and doctors.

Terrible Upgrade. Type overlaps itself now, it’s difficult to find test results, send a message to my provider, or find what I’m looking for as it’s almost illegible to read anything anymore. It’s no longer the professional app it used to be. I do hope it gets fixed immediately. I’m sure my feedback isn’t the only you’ve received. I feel bad for older adults that aren’t computer proficient- you’ve probably lost most of them now that had finally learned to read the app.

New Update is Horrible. When the app updated recently, it went from great to horrible. The functionality of the new update is nowhere close to user friendly. It crashes almost as often as it works. Viewing test results is hit or miss. It redirects to a browser to view imaging and then takes forever to load each image. The old app should be restored until the new update fixes these issues.

Used to be great..no longer. My husband and I have used this app since it came into being but in the last year or two we are unable to switch between the two accounts in the app. Very aggravating as it takes multiple attempts to switch accounts on the mobile app. Sure hope it is fixed someday.

Not user friendly at all. App was much easier to use previously. Very difficult to locate and navigate through now, cannot find half of what you are looking for. Cannot did care everywhere records, hard to see results, not user friendly in the least unless you are really great with technology which not everyone is! I’m an employee and I’ve taken a lot of flak about this new app from family members who are quite disappointed in it and in me as I cannot help them with it as I don’t get how this is set up either! Poor design for our amazing organization!

Jules. I love the Mayo Clinic and my team of doctors! I feel so blessed and secure in knowing they are the best doctors in the world. I am not happy with the app changes! There was absolutely nothing wrong with the way it was. There are parts of my medical history that is not available anymore. The app is very limited now compared to the app that was. Please reevaluate and bring back the old app!!!! I am so disappointed with the fact I can’t find my information and the mayo store isn’t showing as being available. Sincerely Julie

Mayo Clinic-Rochester. This App is AWESOME. So smooth, and everything is up-to-date. I have just been getting frustrated with the 'Contact Your Care Team' option. I know I am here over the New Year holiday, but there is something wrong with me, and no one will contact me back. I have sent 2 messages in 1 1/2 days. Not sure why this is happening. However, I know if I have an Emergency, I'll be in the BEST AVAILABLE HANDS ANYWHERE!!! Thank You Mayo-Rochester❤🙏✌️ks

Bring back the old app please. I can’t get the statement for the bill I just paid without calling your billing department. I can get all the old ones but not the most recent, which is the one I need to send to my FSA account. I used to be able to get it on the app without a problem. Also, I didn’t get any notification of a new bill, I used to get both a text and an email. I don’t think the new app is intuitive or convenient. Please bring back the old one. Thank you

EXCELLENT APP!. This app is awesome!! They update your records the second it gets into their system. Hands down the best health app I've used but I kinda expected it as the Mayo Clinic is the BEST at what they do. So having the app be good goes along with the care they give. Thank you for being the best in the field.

Mayo App evaluation. I have used the Mayo App for 7-8 years. Your questionnaires provide little to no feedback by patients. I have a plethora of health issues, most caused by my genetic predisposition to develop neuroendocrine tumors. Since my last dermatology consult, I have developed two more squamous cell skin cancers. I have a cancer in my right kidney, albeit 2.3 cm. As an MEN 1 patient, Mayo has probably kept me alive.

Formatting Requests. App has several bugs and needs some attention. Land scape viewing is one of the serious items, it is not available and the over sensitivity of the keyboard in messaging with a doctor is challenging as trying to make any corrections results in the keyboard popping up when you do not want it to. Font size of 1 pt should be increased to at last 10-12 point. The reading of a report or a message is not supposed to be an eye exam!