Cinemark Theatres App Reviews

Unexpected error. For years I’ve had to deal with the fact that the app requires internet to pull up purchased tickets and rewards opposed to locally storing them. This is an issue because our local theater has horrible cell coverage. NOW, I am unable to even purchase tickets with full WiFi or cell signal. Clicking on a time results in “an unexpected error” before loading the seat map (some times that doesn’t even load). Then the error pops up again when trying to check out and never lets me actually purchase tickets. Have tried multiple show times and dates and movies, same issue. Have off loaded the app and reloaded it, same issue. Have completely uninstalled app and reinstalled… same issue.

Modernize Already!!!. This app is the most ancient of apps when it comes to user friendliness, which means it wasn’t designed to make your life easy. You can’t purchase tickets within the app. You’re rerouted to the online site which doesn’t remember you despite you choosing that option. Once you finally get signed on, you don’t have the option to use ApplePay which is a headache of headaches because you have to input your credit info—such a waste of time. There’s nothing convenient about a movie ticketing app that doesn’t let you use it for the entire buying process, from your movie choices to the ticket purchase. Fandango is so much better but I can’t get discounts for this theatre through them anymore. I’m not sure where the 5 star ratings are coming from but this app isn’t iPhone user friendly and it deserves 0 stars.

Support is lacking when help requested. Contacted this developer due to not being able to access the app after I had changed iPhones. The app appears stuck in a login loop, and just shows “something went wrong, try again” when attempting to refresh and log in. Provided all the info that was requested, to include screenshots of the app version, the error messages, and device info (make/model/iOS), and haven’t received any reply, after inquiring a few times. I deleted and reinstalled the app, along with installing a fresh iOS on said device, without resolution, which is why I reached out for assistance. No point in an account if I am not able to access it. I still see the same errors after updating to the current version, and app developer support has ghosted me, as I have sent two emails requesting updates over the last 72 hours with zero response. You lost a customer here.

Like the rewards but don’t like the recent update. I like being able to get rewarded for going to the movies. However, I have 2 big issues with the app. First off, if I forget to scan the QR for points at the movies, there is not any missed transaction section to put those points in later or at least from what I can tell there’s not. The other thing is the updated rewards scale/points system & options of rewards. The points scale use to 25, 75, and I think 250. However, there is less points thresholds now. So it makes it a lot more difficult to get reward because now you have to have more points to even get anything. Also, I don’t even see the $1 or $3 off concessions anymore. So that is a little bit of a letdown.

Loves Cinemark. I love love this app! Its easy to browse the different times for movies in different theaters that are close. Also super great to be able to purchase tickets ahead of time. While I have not gotten a whole lot of points I was able to redeem a few merchandise items so that was so cool to do. I’m also bought in to be a Cinemark member so I get great discounts for movies even premier events which brings ticket prices down and as an older sister of 3 I’m always buying 2 or more tickets so discounts are great! My only complaints is the cinemode feature which when you turn it on during a movie and then turn it off when it ends, it should give you a discount or coupon (I’m all about discount though these aren’t that great) but often mine keeps crashing in the theater. As well as looking for a more convenient way to look up seat arrangements it’s hassling to have to press the amount of ticket that are going to be purchased then the thumb print (iOS) while trying to quickly get a check on what’s available. Nothing that is a deal breaker but would love to have easier navigation.

LOVE MY CINEMARK!. We love our local Cinemark - West Plano! That we can drive to it in under 5 minutes and see all of the best new releases, in the comfort of roomy luxury recliners, is awesome. To see so many great action adventure and sci-fi films in the 3-D D-Box seats is akin to being in the actual movie and experiencing all of the movements and vibrations while in a realistic 3-D visual concept. The Kettle Corn at our CINEMARK is it’s own food group, the staff are always friendly and accommodating and the theaters are always clean and enjoyable...not too hot and not too cold! It’s the most reasonably priced entertainment in town! We joined the CINEMARK Movie Club when it was first introduced, and have really gotten our money’s worth many times over! Thank you for that. 🇺🇸😉👍🏼

Fees for online purchasing.. Although I find the online ordering system somewhat convenient it confuses me and rather upsets me that using it costs in my case almost $10 in fees. It is as much if not more of a convenience for the business than the customer. This system prevents long lines, messy lobbies which both cause chaos and liabilities as well as cuts down the amount of workers needed to run the theatre. The fact that it is a per ticket instead of a per order charge almost makes it feel like I am being robbed. This is the first and last time I will use the system due to the charges. I will just bring my crazy crew in and have them cause chaos in the lobby and drop their soda and popcorn all over the place.

WORTH IT !!. Great app & even better if you join the Movie Club !! If you have any Cinemark Theaters near you I would totally recommend, The Movie Club is only $9.99 a month & you get a free ticket every month which that alone is worth it to me !! They stack so throughout the year if there are movies in theaters that don’t peak your interest you can save them. I currently have 4 which totals $40 the last 4 months. Using 2 for the Radical & the other 2 for The Marvels which would’ve been $69 + Tax. Whether you go to the movies by yourself, with your significant other, or your family I’TS COMPLETELY WORTH IT !! You also get 20% Off Concessions (Excluding Alcohol) , & every dollar that’s spent gets you points which you can later use for numerous rewards For Example : A Free Ticket, Upgrade Tickets To DBOX, Additional 10% Off Concessions making it 30% for one purchase etc. Take my word for it, it’s worth it !! Even put on my co worker on when I explained to him how much you can save with your first month alone !! When there’s there’s that next movie you want to see subscribe for $9.99 & claim your first free ticket which u guarantee it’s cheaper unless you go in the morning. I’d like to add that in order to take full advantage of the savings don’t use free tickets those early mornings 😂 it’s such a waste when the tickets are already so cheap !! Just pay the cheap tickets which they’re already like 2 for one at that price & accumulate the points !!

Fix the iPad tablet bug!!. I agree with other posts that since update offering monthly subscription I can’t get to the movies! No way to click on “don’t show again”. If I couldn’t get it to work on my iPhone I wouldn’t be able to book tickets on a mobile device on this site. It’s Shameful the way app versions are released these days and not tested in the real world. Tried deleting and signing in again, when trying to access the local Theatres it takes you to a map where you are locked into the screen. If I could give this app a ZERO I would, plus fire all the app developers.

25% theater capacity limits.... ...make me want to hurl this app sometimes. I make a theater selection, it shows a bunch of available seats. I choose the number I want. Then when I check out, it says it’s sold out. Even if I go back in and unselect the seats, it won’t “forget” that I chose them for five minutes. I have to count the number of seats in the theater, divide by four, and count the number of seats taken to see if there’s enough for us. I’m a programmer and I know there’s a couple of things you can do to make it better. 1. Show the dang theater capacity and how many seats I can choose. Don’t let me choose more than I can. 2. Have a button where I can clear all of my previous selections. Simple ways to avoid customer aggravation. Do you guys even use this app to see how it works under these conditions??

Game-Changer. Check this out! I recently downloaded the Cinemark app and I have to say, it's been a game-changer for my movie-going experience. The app is incredibly easy to use and allows me to conveniently book tickets, browse showtimes, and even select my favorite seats in advance. One of my favorite features of the Cinemark app is the ability to purchase concessions ahead of time. This means no more waiting in long lines during peak movie times. I simply order my snacks and drinks through the app, and they're ready for me to pick up when I arrive at the theater. Talk about convenience! Not only does the app make the entire movie-watching process smoother and more efficient, but it also offers exclusive deals and promotions that are only available to app users. I've scored some great discounts on tickets and concessions, which is an added bonus. Overall, I highly recommend the Cinemark app to any movie lover. It's easy to use, convenient, and enhances the entire movie-going experience. Whether you're booking tickets, browsing showtimes, or pre-ordering concessions, this app has got you covered. Say goodbye to long lines and hello to a seamless movie experience. Trust me, you won't be disappointed!" I hope this review captures your thoughts about the Cinemark app! Yours truly, Cinemagoer JS

In construction phase. Great prices, great food and drink. Popcorn is more consistent than a year ago. Use to be a different popcorn/butter taste every other time I went. Right now there is limited movies to choose from. Foreign language films are more plentiful this year than before, it seems like. Very clean theater, including bathrooms. Cleanup crew does an excellent job in between showings in each theater. I gave them 3 stars because of their revamping 1/2 the theaters. I anticipate that when they get done modernizing the 1st 1/2 of the theaters; they will jump over to the other 1/2. Which in the long run probably means higher prices, just like the rest of the country.

5 star review. I can only say that I have enjoyed the privilege of leveraging being able to walk up and know I have a confirmed seat including being disabled which fortunately I haven’t had to use but once, removing someone who took the chance that they would be removed. Ironically, someone was wheelchair bound and my seat had to be vacated by me. (They had a companion) Once a month I’m given one free ticket which I’m using tonight to watch the new, and last Star Wars saga. You can’t go wrong and I’m a strict consumer that believes in good business and fair play. PS: I also need headphones to hear what’s being said. Here, I will say, they have trouble getting a good signal and the static is terrible. I refuse to pay for an inadequate system.

Best App Ever!. For about 3 years I had Fandango, I thought I was saving money but in reality all I got was a chance to get a free poster with $5.99 shipping charge. One day my wife ordered tickets off Fandango but we were unable to make the show time because my son was not feeling well. We tried to change show times and get a credit but we were unable to get ahold of FANDANGO AND WHEN WE DID they refused to give us a refund because the time of the showing had passed. My wife was on the phone for 30 minutes!!! She had called before the show time but it took them that long to answer so we got the short end of the stick! I was upset and disappointed that me being a loyal customer for so long Fandango treated me and my wife as just another transaction. As we arrived at the Rave theater at NorthEast mall ( Our Favorite spot) I spoke with the manager and told him my frustration. Even though he did not have anything to do with the situation he gave me and my family free tickets to accommodate my loss. That day I deleted My Fandango app and downloaded Cinemark. There is so much more savings with Cinemark no middle man involved, rewarded with free tickets constantly, discounts on drink and beverages! My only regret is not switching over soon enough. As a huge Movie fan My family and I thank you Cinemark for putting customer satisfaction first.

Doesn’t allow me to purchase tickets. I am having issues purchasing tickets online for the past 2 weeks. I have used 5 different credit cards along with my debit card. It will not allow me to use my Cinemark cash to purchase a ticket. I pay monthly to get my movie tickets and it’s not even allowing me to use my free movie tickets to get a ticket online. I have tried the app, safari and google chrome. Cleared the data, deleted the app and reinstalled it. This is my 3rd email and called cinemas numerous times. Lakeland Cinemark said they are not affiliated with this app. All the emails, that I get keep saying I need to call my bank. It’s 5 different credit cards. I thought I would be able to use my free movie ticket and I can’t do that on the app. Since no one is trying to look into my account to see what the problem is, can I get a refund back since I can’t use my free movie ticket. Payment was taken out yesterday

The best movie theatre. Pros: We love to support our local movie theatre. We love their service, the convenience of purchasing our tickets, being a club member for all the rewards and more, they keep it clean. I always ask for the freshest popcorn popping when I’m ordering. I love how they refund my money whenever one of our party doesn’t make the movies (note, you have to ask before your movie starts though) I love how they deliver our food to your seat. I take advantage of that service. We love the reclining and heated seats. 🤗🥰 Cons: Wished they brought back the free popcorn refill but I understand the cross contamination part due to Covid 19. Also wished they didn’t raise the price of the Tuesday rates but I understand there’s an inflation on everything nowadays..And a couple of times we visited they were completely out of napkins self help butter machines. They don’t put enough even when you ask to layer it. I love extra extra butter on my popcorn. We asked for some and they gave me some in a cup. 🤷🏻‍♀️🤣 We learned our lesson to bring our own napkins from home. And disinfectant wipes as we still wipe down the seats and hands before eating. Overall, we enjoy coming to Cinemark Renaissance Rialto. Just please bring back the popcorn refill. 🤞🤞

Glitchy app. The mobile app is glitchy. The app wants you to select your favorite theater but, even if you’ve done that, it still makes you scroll through all of the other showtimes for all of the other theaters in the area. And the app HATES scrolling. When scrolling, the app jumps back and forth between theaters, sometimes obscuring the time that you want to see if you’re lucky enough to eventually get to the theater that you wanted. If you need to change your payment method, DON’T do it on the app. It’s a hot mess. It didn’t save and seemed to time out. I fought with the app for 30 minutes and finally gave up on it and had to do the transaction on the laptop. Also, when I tried to purchase snacks after buying tickets, the app wouldn’t let me unless I also bought a movie ticket. It was too stressful. I’d like to be able to use the app more because I prefer our local Cinemark theater but this app doesn’t make being a member any fun. Hope you can improve the app.

Seating chart. I had difficult time viewing the seats available. Seating chart show only one line so I have to enlarge repeatedly. Once enlarge I still could not see the whole chart. Took several times to finally see the whole chart displayed because I wanted 2 seats in a row. I ended up waiting for 5 mins by going backward from the showtime screen to restart the seats selection. So frustrated. I have been members for several years. When can I obtain a free member ticket? It was usually granted once a month in the past before the pandemic. It would be nice to receive some kind of news to members through your app or email would be nice.

Notifications on now playing. Is it possible to some how notify me of changes to the current list of movies being played? For instance if the movie theater let’s say in this case Cinemark Legacy and XD (TX) is in my favorite theaters. Then when a new movie is set to play at the theater send a notification to either through email or the app. The movie not necessarily need to be new in terms of release date but new in terms of movies being played at that theater. Like when the movie “The Thing” was set to play again, getting notified would be extremely useful and could potentially earn much more business.

Password reset. As an update been well over 24 hours and still have yet to receive a single email. Who sending automated emails was so hard. So have tried 3 times to get password reset email but can’t seem to get it. I don’t know how hard it is or what exactly goes into getting those emails out. So tried twice on the email I know is the right one the first try it’s been about half the day the second try on the right email has been about 5 mins. I even tried on an email I know is not my right email but wanted to see if I would get an email there as well but didn’t. I have checked my emails and even spam and nothing. Stuff like this that seems like an easy thing is making it real easy to never be a premium member again like I was when the program first rolled out. If this is how easy tasks are handled I don’t want to know what a difficult task is handled like.

No comprehensive tracking feature of movie you watched. I have been a Cinemark Movie Club monthly subscriber since 2018 and I absolutely love it! The app has been a great companion, allowing me to conveniently book tickets and access exclusive offers. However, there is one suggestion I have to improve the app experience. It would be fantastic if the app could keep track of all the movies that I have watched. Currently, it only saves the movies from the last three months, which can be a bit disappointing. As a movie enthusiast, I would love to have the option to track and reminisce about all the movies I have watched in theaters through the app. Overall, I highly recommend the Cinemark Movie Club app for its convenience and exclusive benefits. With the addition of a comprehensive movie tracking feature, it would truly enhance the overall user experience.

Always a Great Theater Experience!. My husband and I retired and moved to Myrtle Beach about a year ago. We thought we’d occasionally take advantage of the Senior Movie Day since the Cinemark theater is conveniently located right at the main entrance at the Grand Coastal Mall which is very close to our house (We also really like supporting the mall), and right at the Food Court. That allows us to eat there and shop in the mall either before or after the movie. We were so impressed from the start at how comfortable the theater seats, and love that we can reserve our seats in advance. The folks at the theater are always so friendly and accommodating, and our “occasional” movie has turned into a weekly event that we always look forward to! Tracy and Cherrie Welch

Great savings. With this app I get to save constantly with rewards. Yes I admit in the beginning I never used it when I bought tickets or anything but when I did start using it and got $3 off and $5 off basically every time I went it was nice. Yes I’d save by just sneaking something in 😂but that’s against the rules and the high prices at movie theaters around the world is just apart of the experience. The workers are nice and honest. I asked a worker named wesel or something like that about what he thought of the movie black Adam and he was honest when he said it was a movie he’d rather watch at home than the theaters. Anyway the workers are great and fast and give you everything you need. Don’t be afraid to ask to turn down the temperature or something because they’ll do it!. They put customers first and make sure everything is a-ok with you.

Love this app, just a few suggestions. I’ve had the Cinemark app for about 2-3 years and I’ve easily saved over $200 in discounts. I am bummed that they raised the MovieClub price per month, but I can deal with it. The only frustrating thing about this app is THERE IS NO CART!!! You can’t find your cart anywhere. And when you go back to re-add your seats to the cart, the seats are grayed out like they’ve already been purchased, but they haven’t! It’s so frustrating and there really needs to be a more accessible and visible cart icon to access what you’ve already put in there. But otherwise, I love the app and MovieClub perks!

Glitchy. It’s a great app, service, and theater company. However every time I’ve tried reserving tickets, if I leave the check out page within the app for any reason I lose my cart and yet can’t re-select my chosen seats for 10 min while they’re in limbo until the app cancels the previous purchase attempt since too much time has passed. But there’s no way to actually buy the tickets I’m reserving during that time. Part of leaving the check out page has been to add gift card info, or to re-select food/drink to be delivered thats not showing up on my order so I try to add it again and then lose the option to check out with the reserved tickets and have to wait. So that’s a glitch to be handled too please. Again, overall I’ll keep using the app cause the concept and design is great but please fix these issues.

Download the app. It’s a good app. I say this because the process of purchasing a ticket is easy and I haven’t had an errors with the app which is a plus! Once you purchase your movie tickets your skipping the lines to purchase because you already downloaded them to your phone which is a plus! Picking your seats are easy as well when purchasing your tickets the only down fall about that is that when you click on the seating area it don’t pop up like ticket master to share where your sitting until you pick the seats and go about securing them which isn’t a big deal if you know where you like to sit. Other than that the app is great download it and explore this free app.

Awesome!. Best thing ever!!! And it is so user friendly. Will never be without it I especially want to send a shout out to Ms. Soto and Ms. Hernandez at the Tinseltown Movies 20 in Pflugerville for the unbelievable service they gave to my family of 12. We purchased tickets on line and when we got to the theater there were some rude teenagers in our seats who acted like they had those seats. Finally after asking to see their tickets they were actually in the front row instead of the back row. From their body language I knew they were trying to pull a fast one. Because of the time it took to get it straight I missed a few min of the movie but and. Soto and Ms. Hernandez made it a wonderful experience. We were seeing Jumanji at Christmastime with my family. Thank you so much to these two ladies. I love Cinemark and the rewards program. Please let these two ladies know how much they meant to me.

Perfect except removal of tickets to apple wallet. I have been using the app for years now and cannot remember a single real issue since I started using it. However, they recently removed one of the most convenient features. You can no longer add tickets to the apple wallet. This is a bizarre step backwards. They had the best theater experience possible and then just made it worse. I could previously get through the concession stand and ticket booth without ever having to open my phone and get into an app. I could double click my lock button and access my tickets, my movie club membership, and pay for snacks all without having to navigate anything. Please please please bring back the ability to add movie tickets to apple wallet. Other than that, everything else works wonderfully.

Everything in one place.. I've been using the Cinemark app for a few years now. I like being able to switch theaters to see what will be convenient for me. It's great to order food and drink in advance, which I pick up in the designated area. They always include everything I'd need. That said, I only get popcorn ( layered butter) and a large free refillcoke ( regular ice ). The convenient ordering is great. For the last two years I've earned "platinum" status which gets me 25% off food and drink and no online fees. The lower level also includes 20 % off food and drinks and no online fees too. Yes I'm spending money to "save" but I like going to the movies for the big screen and professional sound. The app allows me to do so easily. It's also nice to change seats on the app prior to start time.

What does this do other than cost per month and still ads?. Although the service fee is “waived” as long as you spend $10 per month and don’t mind getting ads directly from Cinemark for 3rd party companies. The ads are annoying for a paid service and why do all the fancy qr codes stuff and still am forced 2 sets of printed tickets and have to show printed receipts before allowed inside. When you try and use either a gift card or reward from the app when you go to the theater they make it hard to use. If you buy gift cards like us, you have to call Cinemark (good luck getting through if it’s after 5pm or weekend) to get the old gift card taken off the app so you can load a new card, even if they card has a zero balance it has to be taken off by a human at their call center.

Cannot order correct food. Can no longer order fountain drinks other than Coke products. I only drink diet Dr Pepper. And when I take my kids I would order them Rootbeer. Can no longer do that. And only size popcorn available is Jumbo size. I usually go to movies by myself and all I want is a small or medium size popcorn. What is the purpose of being able to preorder concessions when you can’t order the sizes or beverages you want. Strongly considering not renewing my Movie Fan club membership. I have called corporate several times to only hear different versions of why it’s that way but no one seems to want to relay the issue on so it can be corrected. Not at all pleased with Cinemark.

Good App. I like it because it’s just like Fandango, I used to buy more tickets on there but I usually go to Cinemark theaters more often. So I thought this app was a no brainer. You can buy a $10 subscription which comes with a free ticket and others benefits, of course the free ticket is the $10 spent on the subscription. Which sounds stupid, but you get 20 percent off food and snacks, no online fees, and it comes in handy when you have multiple people, even if you do go to the movies yourself it’s still useful as the 20 percent off it awesome and not having to pay the online fees is cool as well, there is a llantium benefit if you do go to the movies more often than usual but all in all a good app with good benefits.

Super convenient!!. Love the app. Love being in the movie club. The app makes everything super convenient to buy tickets in advance. I love the discounts and the points. I love that the tickets roll over if we don’t use them. There is absolutely nothing negative to say about subscribing to the movie club. The discounts at the concession stand are great. The points you earn accumulate to money off food and drinks once you earn so many. When buying tickets on the app you can skip lines and go straight to walking into your theater location. I’ve not experienced one drawback from using the app or paying for the movie club subscription.

Excellent Deals w/ this App. If you go to 2 or movies per month this is an incredible deal, especially if you buy for 2 or more people. You break even after the first movie and save big after that. This is also the easiest (only?) way to get a refund if you can't use your ticket. The app works perfectly every time. Might take awhile to get used to maneuvering within it, but that's ok for me. Hint: Be sure to highlight the star next to your favorite theaters. Makes life easier. Hint #2: always move your tickets to your phone's "wallet", in case phone reception is bad at the theater, which seems to happen a lot.

Update rendered app unusable. I loved this app for the last 10 years. Used it a hundred times. NEVER had one complaint. My daughters and I got our money’s worth. Unbelievable great value. Told lots of people to get it and join Movie Club. Thank me later!!! All that changed today. I updated the app. Had to sign in again. That’s never happened. Let me be clear. This is a complaint about the new interface. When I selected a movie to check showtimes, it moved me to that page. However, there is NO PAGE BACK OPTION. You know, that little symbol (<), in the upper left hand corner. It’s GONE. I was stuck there. It didn’t matter if I bought a ticket or not. I could not exit that page. Unless.......I ‘searched’ for something using the search icon, in the upper right hand corner. But, it only moved me to the searched page, WHICH I COULD NOT EXIT. I’m old, so I remember the world before the Internet. Sure, there are some good things about it. But, this would have never happened to a product designed for human usage. Didn’t anyone try it out before releasing the update? Is there not one person who noticed that they rendered their app useless and unusable??? Or is it just my phone?

Convenient app. user friendly app. Sometimes if you select seats, proceed to checkout and then have a need to go back and either update seats or guest type, you get locked out of the cart and unable to go back and purchase. I usually have to wait the 5-7 mins for the seat selection timer to run out before I go back and start all over. I’ve lost seats due to this faulty area of the app. Hope this can be fixed soon. Also if chair recliner in theaters are broken, take them offline so we don’t have to select them then go to theater and realize chair malfunction. It’s very upsetting. In this Covid-19 era, we can’t be moving around like before because seats are assigned and 6 feet distance has to be observed. Anyways, I’m COVID-19 vaccinated so I’m not too paranoid anymore.

Cinemark Theater: Temple Tx. I love the idea of another Theater in Temple Texas other than Premier. I enjoy these Seats that is basically a Comfortable Recliner (Like Home) to see a Movie, with friends, food, & Fun. What I enjoy most is Lounging to see a Movie & Even though I may go alone, I am surrounded by Others that Laugh, Cry, & Enjoy the Movie with me, that I don’t know, Who love to do the same! I Encourage all who enjoy watching Movies, yrt are tired of watching alone at home, OR Cleaning up after inviting others to come over to watch Movies In your home…Come to the Cinema!! You’re Not alone!! Enjoy a recliner, a Meal, & Good Movie, as we all enjoy it together!! Sabrina of Temple Tx

Ok, but…. This is a pretty good app, overall. It does what I need it to do, although it can be a bit glitchy at times. Mostly when trying to checkout. My biggest problem with it is that there are no options to checkout without entering in a card number other than the express pay option. Why do we not have the option to use Apple/Samsung pay? Or at the very least, PayPal??? It would make the experience so much better. And a note about express pay option, it doesn’t work. I tried using it 4 times in a row. It does nothing after selecting your card information and authorizing to proceed with purchase. Please give us more payment options. I will hate this app if I have to type a card number in every time I want to make a purchase and I do NOT like saving my card information.

Not allowed to watch because he’s not old enough?. So the title might be misleading, but On October 13th. Me(20M) and my younger brother(13M) wanted to go watch Halloween Ends, you know the continuation of the Halloween movie from last year. I was completely aware that he could not attend the movie by himself due to being under age but when purchasing the tickets it specifically said that the minor had to be accompanied by a PARENT/GUARDIAN that was over the age of 18. When coming to the podium and showing them my ID proving I was of age, they asked the ID for my younger brother, but I tried to explain that I was going to be watching with him as his guardian. Unfortunately they told us that was not allowed and that a legal parent had to attend with him or else we were not allowed inside. I was pretty disappointed by the fact that his older biological and of age brother could not be consider his guardian. As if Michael was actually going to pop out. I know rules are rules, but could they at least be specific when it comes them? Your telling me if one were to attend a rated R movie with their adult older sibling they would not be allowed in because they aren’t parent and child? The best they could do to consolidate us with a refund but they said they would gives us in store credit for another movie or in store cash for that specific Cinemark. Come on. Really?

Date Night. We are in our late 70s and have been married for 56 years. Friday night has been our date night for all these years except for when we could not be together (Navy deployments and Vietnam War). So we’ve been to a lot of theaters having lived in many different places including overseas. The Carolina is our favorite theater of all time! And being a member makes it even greater. We love being able to reserve our seats for NO FEE and the savings on concessions and free tickets we earn—we’ll you just can’t beat it! So thanks from two happy customers!

App Doesn’t Work. For the past several months this app hasn’t worked. I have attempted to delete and reinstall it multiple times without success. It was a great app and was working great until a couple months ago so I’ve revised my stars from 5 to 1. The app loads fine and I’m able to sign in to my account. However, when clicking in movie times I keep receiving an “Error loading page” screen. When I click try again nothing happens. The website seems to be working fine so it seems to be an issue with the app. Anyway, hope it gets fixed. I enjoyed the app before.

Not User Friendly - Even for Millennials. This app is cumbersome to use. It is not user friendly, in that I’m a millennial, and I have to spend an excessive amount of time searching for simple tasks/items I want to use on a regular basis. When looking to redeem points, dumb stuff like free T-shirt’s is first, when what should be viewable is drinks and popcorn. Using Cinemode to get the largest rewards is becoming less and less attractive as apps like RunPee are insanely popular and easy to use during movies, while being discrete, not causing sound or light disturbance. Possibly expand to something like that? Your app has not improved AT ALL in the past 1.5 years I’ve been using it. And few employees on the ground can answer any questions about it. Over all, not a good app at all.

Not functional. I have no choice but to use this app because the website is an even worse customer experience. The navigation is horrible and confusing to find what I need. Once I try to make a purchase no option to pay is functioning, it’s only job to take my money won’t work. I constantly have to restart the app to to get certain buttons to work. Once I finally make what I think is a purchase I get the infinite processing wheel. Did I get the tickets? I don’t know. I have to restart the app again to see if I get charged. I have to check my email to get confirmation of a purchase because the app is unable to show me…to put this in perspective I am ordering at 7:30 in the morning for 3 tickets in an empty theater on my home WiFi. I don’t see what the problem is for this situation. They get 2 stars because technically I did get the tickets, but it would have been 1 star if there was no transaction.

FROM THE EVERY MANS REVIEWER. Just bought the movie club monthly subscription and went to see the early premier of TOP GUN:MAVERICK I only paid for the $2.50 upgrade for the brand new movie. NOT ONLY DID TOPGUN MEET BUT IT EXCEEDED EXPECTATIONS AND I HAVE TO ADMIT IT BUT IT WAS EVEN BETTER THAN THE ORIGINAL. DONT GO FURTHER IF YOU DONT WANT ANY SPOILERS. Sorry original TG enthusiasts (me included). I am so grateful they used the original theme song here and the reminiscent photos and some other classic shots (new action of course). THE TRAILERS DONT SPOIL THE MOVIE, in many cases the trailers are the only great parts of the movie. DONT WORRY HERE TOM AND CREW GIVE AMAZINGLY FREAKING AWESOME PERFORMANCES. In some cases you can see the new faces that are simulate between ICEMAN AND MAVERICK but they don’t try and copy the original. The similar character traits between the original and new cast was done exceptionally well and in no way took anything away from the movie. THIS IS A MOVIE YOU NEED TO SEE IN THE THEATRE IM NOT EXAGGERATING HERE YOU NEED TO SEE IT ON BIG SCREEN IMAX!!!!! I will be seeing it again as often as I can in the theatre before it leaves. NOW IM JUST GETTING IN MY ADHD TEMPERAMENT BECAUSE I WANT IT NOW IN MY MOVIE BLUERAY COLLECTION.

Cinemark Membership and Theaters. My two grandchildren and my finecee wanted to go to the movies to see a new kids movie so we decided to get the Cinemark membership rewards card and after purchasing a 1 month membership rewards card, we get 1 2D ticket a month, free, and we can cancel at anytime and still have 6 months to use all are credits! It turned out, we actually saved the price of one adult ticket and 20% off of the concession stand and our popcorn and drinks even get delivered to our seats, pretty cool we thought! So, even if you’re just going for one movie by getting the membership, you pay for the price of it with your 1 free ticket you get at signup and each additional month you subscribe! Being a family of Four can get expensive going out on the town so we just wanted to let everyone know that’s it’s a good deal and you even get to reserve your seats ahead of time for the show you wanted to see! You can also add your tickets to your Apple Wallet for convenience! It was a easy signup process and from start to finish it only took less than 10 minutes! With Cinemark rewards you don’t have to be a movie enthusiast to enjoy nice discounts! So, see y’all @ the movies!!

Life Is Made So Much Easier With This APP!!. The conveniences are endless. If you’re anything like my family and any of you good folks go to the movies as often as we do, then why wouldn’t you use an app as awesome as this? You can also use the APP and pay as you go along, but if your family is like mine, then it’s a must to pay a one monthly fee to get up to 25% off concessions, one free ticket every month, free perks galore. Heck the one extra ticket you receive every month when you sign up for the movie club membership never expires, in which it already pays for the monthly service plus all the epic perks are gosh darn near endless as long as your a club member. Going to the movies by yourself or with family or friends is American as peach or apple pie, who doesn’t love peach or apple pie?

The app works fine, but you can’t put your Connections card or coupons into Apple Passbook/Wallet.. I use this app a lot and for what I use it for, it works well. Current and upcoming movies are easy to find, and showtimes are clearly laid out and default to the last theater I checked. It would be nice though if the Connections card and coupons were in the same place. When I’m at the register, I just want to quickly scan my rewards card, quickly scan the coupons, but these are on different screens. The clerks at the registers make me scan my Connections rewards card first, and from there, you then have to go through three other screens to get to the coupons in the My Rewards screen. It’s not a deal breaker, but it’s annoying when you have to deal with children, the food you wanna buy, your wallet, and your phone. I’ve noticed that some theaters accept Apple Pay and a more seamless experience would be if I could use my watch to check in, redeem coupons, and pay for my tickets and food. Review update for 3.0 update: In the list of theaters, there's no way to toggle between nearest theaters and favorites. Very annoying.

Works well but big bug on new iPhone XR. This app does a lot. I really like it. But for some reason the app doesn’t seem to know that the XR is a FaceID device. I already had the app installed and was using TouchID on my old device. I upgraded to the new XR and then every time I tried to purchase tickets, the app would crash at the point it was trying to display the TouchID prompt. I deleted and reinstalled the app and when signing in, there is a “use TouchID” option even though this is a FaceID device. If I sign in with the TouchID option marked, the app immediately crashes. On an iPhone X and an iPhone XS, that TouchID option isn’t even available. So it appears the developers don’t know anything about the XR. Hope they fix this soon because I prefer using biometrics when purchasing tickets.

Your software updates are TERRIBLE!!. I’m not sure what has recently happened with your software but it’s very frustrating! I applied for two of the last ‘special ticket giveaways’ (GEN V, can’t remember the other) and both times, half way through the process of applying, your system would not download/upload and kept giving me error messages. After at least ten attempts when the screen said I got the two tickets but had to click on “get tickets” again, the system would give error messages. The next day I logged in and it still offered me a chance to get the tickets, but when I selected the location, it was Sold Out, on BOTH giveaways. Which tells me you oversold the drawing to begin with and now you’re just wasting our time signing in and out to try to get free tickets. So either honor the tickets you said I was granted/won, by only giving enough tickets in the auditorium OR STOP SENDING ME OFFERS! Just now—I was making another ticket purchase and your system upgrade did NOT carryover my saved credit card information in my membership to make the purchase and had to re-enter the information. Fix the bugs!

Stay Away!. I was excited to download this app. We go to 1 of 3 CineMark theaters in our area at least 3 times a month. Plus we’d just gotten a $100 CineMark gift card. So I thought it would be easier to just use the CineMark app versus Fandango. I tried to purchase 4 tickets through the app and the transaction never completed on my end. I never received a confirmation and my app doesn’t show any transactions in my purchase history, but the amount was deducted from the gift card. I called guest services and Jason was able to see a completed transaction on his end. I told him I never got confirmation and if I would’ve gotten tickets, I would not have purchased the tickets through Fandango for another theater. He sounded perturbed, but he said he would refund the price of the tickets. I went back in to check my gift card balance, and instead of a refund, an additional $14 was deducted from the card. I guess I’ll be using Fandango from now on. I hate that $78 of our friends’ money was wasted and I’m glad I didn’t save my credit or bank card in my profile.

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App is garbage. Have been trying to buy tickets for the past hour with no success. It’s ridiculous that this company doesn’t have a basic app nor website UX design for me to PAY! I’m currently in Bogota, Colombia and company’s first impression has been terrible. Website is useless to process membership payments and ticket payments, and the app didn’t even recognize I was in Colombia. They are huge here, and you have a $1 UX design for customers. Unbelievable. Go somewhere else, it looks like they don’t want your money.

Buggy. Repeatedly freezes and crashes when I attempt to scan a credit card.

Booking tickets. Online line booking fees much too high.

Best app for movie tickets. I wouldn't buy movie tickets anywhere else. Way to go Cinemark. This app rocks!

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Excellent. Instantly after make refund my credits was applied to my account ( if don’t have special card or like something) only my account with my app ! Can cancel my tickets of the movie because I’ve a problem with my work and can be on time to take my tickets again back to other hourly more late but the same day (sat) so don’t nedeed make a additional payments and wait 5-7 days for my refunds on my card (because use cinemark credit cash) so Im feel comfortable!

Horrible app, bugs never get fixed. I wish I could give this app zero stars because that’s really what it deserves. My friends and I are avid moviegoers. We go at least once a week and buy concessions on a regular basis. So we were all excited when Cinemark started their Connections rewards program. However, the program has never lived up to expectations and the app just makes it worse. The showtimes are only correct half the time and the rewards never update on my app. I get emails saying that there are new rewards but when I open up the app I always see the same old rewards. Unfortunately we are stuck with Cinemark because we don’t have any other major theater chains in the area. Hopefully they can fix the app, but I’m not gonna hold my breath.

Having Some Problems. I've been a member of the club for almost a year and up until now everything has worked great. The last 3 movies I've bought tickets for I've had technical issues in bringing up the tickets. When I go to my tickets in the menu and choose the movie I bought tickets for, the app turns itself off and I can't get to the barcode. Luckily I was able to bring up the email and use that but I've printed it out the last two times to make sure I had it. Any thoughts?

We love Cinemark and the movie club!. I wish they lasted more non-mainstream movies but no one does anymore. That said, we can often find something we like every other month. This works out well for us since we are in their movie club, which gives us a substantial saving on tickets, and rolls over into the next month if we don’t use one. If we DO decide to go, we can purchase a second ticket for the discount price. So now we don’t have to go on a matinee just to see a movie. The theaters are clean, the seats are comfortable, and we get a discount on the snacks.

Easy peasy. I like the Cinemark app. I can do everything very quickly. It is now easier to track gift card and bonus card balances. Shows you your points. I wish it will auto come up with all options on how to spend points. I feel that making you have to click more to use them to get a free ticket seems to be a deliberate move to have you, instead, use them on merch, as when you go to use points the option to apply them to a free movie ticket does not come up right away. Regardless, it’s easy to use.

Easy and convenient. The app takes forever to load, and you have to wait for it load ads and other nonsense that should come later. but once you get through with that, it works fine. It only offers deal and perks on food, pop corn, soda, candy, etc, which the worst things to eat anytime, especially when sitting in the dark with a movie to take your mind off wanting to eat. But that’s just me, who’s never found a healthy thing to eat in a movie theater

Notifications on now playing. Is it possible to some how notify me of changes to the current list of movies being played? For instance if the movie theater let’s say in this case Cinemark Legacy and XD (TX) is in my favorite theaters. Then when a new movie is set to play at the theater send a notification to either through email or the app. The movie not necessarily need to be new in terms of release date but new in terms of movies being played at that theater. Like when the movie “The Thing” was set to play again, getting notified would be extremely useful and could potentially earn much more business.

Review. I’m not complaining I’m just letting u know a few things I could think of that I find off. It takes a long time to load and change pages. Or for everything to download. Which isn’t me becuz I have lots of apps etc. it doesn’t happen. Also the year before last I totally made it to platinum and it’s didn’t carry over to the next year. Sometimes I think I might be getting ripped off. Lol. Otherwise I love it!! I love looking all the time and the new release info and the old movies that show on random days. And the ease of paying. It’s nice and easy and has lots of payment options.

Love the club. I have no complaints and we see lots of movies. I will say I was I was quite surprised at the new theater in Plano. We always order a large hot dog, and our large dogs here were in the small bun and not wrapped in foil as usual. When I asked the woman serving what was up she said the bun doesn’t determine the size of the dog, the wiener does. My wife and I looked at each other and were very surprised to hear that there was even an answer for this developed, like it was normal. I certainly hope that it is just a training issue at a new theater. Never have we heard such nonsense.

South Point Cinemark. Just a few words for the staff at Cinemark. I do appreciate the friendliness of the staff from when you purchase your ticket and especially that nice man that collects your tickets when you enter , always helpful and ALWAYS SOMETHING NICE TO SAY. Friendly concession staff from concession stand employees to cashiers I have nothing negative to say except THANK YOU. If there is anything that is not positive to say is that concession stand prices are a little high but I do appreciate the senior citizens prices. Every movie I have ever seen has been a positive experience for me. Thank you and keep up the good work!!!!!!👍🏽

Current version needs to be fixed. The current release of this app saw the removal of your saved gift cards from the home screen. It used to be so easy to access the gift card bar codes to scan come payment time. Not only was easy access to your gift cards removed, there was no way to access the gift card barcodes at all in the app anymore. This caught me off guard at the movie theater today and after spending several minutes trying to figure out how to access my saved gift cards in the app, I had no choice but to pay with a credit card. Another flaw of the Cinemark app and the Cinemark website overall is the overly complicated and convoluted process of adding gift cards to your account on the app. I literally had to read the instructions word by word, several times before I was able to figure out how to add gift cards to my account. For some reason they don’t allow you to do it directly from your account on the app. You first have to go to your account on ther website, and then manually register your gift cards—they really made the process of adding gift cards to your account as difficult and complicated as possible.

Fix the iPad tablet bug!!. I agree with other posts that since update offering monthly subscription I can’t get to the movies! No way to click on “don’t show again”. If I couldn’t get it to work on my iPhone I wouldn’t be able to book tickets on a mobile device on this site. It’s Shameful the way app versions are released these days and not tested in the real world. Tried deleting and signing in again, when trying to access the local Theatres it takes you to a map where you are locked into the screen. If I could give this app a ZERO I would, plus fire all the app developers.

Movie 🎥 Club Member. I must say that I am a Cinemark movie club member. And I am very happy that I am. I was a little reluctant in the beginning to join but now that I see that the benefits outweigh any of my doubts that I might have had. This is an amazing program that Cinemark movie theater has come up with. I do recommend this to anyone that Frequence this particular movie chain is a great deal. Especially when I take my daughter and my grandchildren out to the movies and they buy pizzas and pop corn 🌽 and drinks and candy 🍬 and I can get 20% off at the concession stand that’s an awesome deal dude 😀

Best Membership Deal There is!. When I think about paying for a membership and my Cinemark Movie Rewards comes to mind, I always think that is definitely the best membership for my buck. I feel like I get rewarded for watching movies. If you”re a movie fanatic it’s a shame if you don’t have this. Even if you”re not and you hardly ever go to the movies, it’s still worth the money because when you finally decide to you will have movie credits! Highly recommend for anyone that ever watches a movie.

Roll Right On In!!!. With your cell phone as the movie ticket! You scan your cell phone at theater entry booth, and “TADA” they give you your tickets so U can Roll right in with ease! No long lines ever again! And you don’t have to pay the online fees with the movie club card! The only downside is, the reward system. WoW, $0.25 hole cents off something you don’t want to buy in the first place! I wish loyal customers would actually get real rewards without having all your points disappear at the end of the year, for this they get a massive F-

Excellent customer service. They really listen to feedback and work to resolve problems on the spot. I let them know one time their butter dispensers weren’t working and the manager immediately went over and unclogged them. Another time, there was sound but no picture at the beginning of the Oppenheimer movie. They fixed the problem and started the movie from the beginning again. When we exited the theater, they passed out complimentary tickets. They really go out of their way for the customer.

Pointless. I got this app because of Connections. Let me tell you, that is the biggest joke of a point system I’ve ever seen. A ticket is worth 10 points. Seems fair. But, then a medium popcorn is 75 points. That’s over 7 tickets. Which, if buying tickets on the weekends only, is over $70. That is the most expensive medium popcorn I’ve ever heard of! If you’re into stuffed teddy bears, you came to the right place. Because for the small amount of just 990 points, you can have one! If you go to the movies a lot as a die hard movie fan, you can get some sick mini posters for over 400 points. For a broke college student trying to have fun and make ends meet as much as possible while still enjoying simple luxuries like going to the movies, the point system in this app is pointless.

My neighborhood theater. Tinseltown is very a very convenient theater. serving thousands of house holds on the east end side of Louisville Kentucky. Most of my family and friends from downtown Louisville frequent this theater also. The reclining chairs are probably most popular than other local theaters that don’t. Haven’t been interested in most of the movies coming out lately since the writers strike. Hopefully they can agree and able to provide better wages for their families and love ones. Please keep the tickets affordable and special matinee and all day low Tuesdays.

Best Deal in Town. I’ve been a Century Theatre patron for as long as I can remember, but when I left the Bay Area and moved to Southern California I was disappointed because there is only one Cinemark Theate in the San Fernando Valley. I’ve been going to the Century theater in North Hollywood for over 20 years and it was getting a little rundown, but after the remodel it’s now the best deal in town with its recliner seats, discounts and reasonable ticket prices. I only wish there were more Cinemark theatres in the LA area. Hey Cinemark!!!!! There’s a new mall being built called NoHo West. How about adding a theater there? Don’t let the other guys move in.....

Great app, BUT we should be able to redeem movie credits for food/drink. I love cinemark. Love the app, love the theaters, love the movie club subscription. Movie club is one of the only subscription-based services that I actually will never cancel, as long as terms stay the same. The only improvement I can think of is adding the ability to use movie credits to redeem an equivalent value of food and drink. They let me do this in person at the register so I’m not sure why we don’t have the ability to do it in the app.

Bad U.I.. It’s simple to navigate and easy to use which is a good thing but the U.I. Is very bland and uninspiring compared to other movie ticketing apps. It’s basically the websites U.I. But worse. It somehow loads slower, every time I open the app I’m signed out of my account. Most of the time the app won’t even load so I have to force close it, I’m unable to see what the upstairs bar at my selected Cinemark offers through the app even though it’s advertised on the app, upstairs tickets don’t display the free popcorn you get with being upstairs, and you can’t see showtimes without clicking into the movie itself. A few simple fixes that can bring this app to the next level.

Buggy, surcharges, points expirations, dishonest. The people who run this theater chain run it in a dishonest and moronic fashion and are in fact running it into the ground. No customer service of note. They recently expired thousands of my points presumably because I haven’t been in the theater because of Covid. Wow, unbelievably insensitive. They really upset me. I bought so many tickets in the past to movie parties.. this will stop once I use up my credits and leave the program. Plus they are back to the habit of charging surcharges for inexplicable reasons.. total bait and switch and abandonment of the exact promise of the movie program.. to boot the app is garbage. You can’t pick a theater. The program times keep changing, etc..

Love this app, just a few suggestions. I’ve had the Cinemark app for about 2-3 years and I’ve easily saved over $200 in discounts. I am bummed that they raised the MovieClub price per month, but I can deal with it. The only frustrating thing about this app is THERE IS NO CART!!! You can’t find your cart anywhere. And when you go back to re-add your seats to the cart, the seats are grayed out like they’ve already been purchased, but they haven’t! It’s so frustrating and there really needs to be a more accessible and visible cart icon to access what you’ve already put in there. But otherwise, I love the app and MovieClub perks!

Customers are their priority!. Their management team is trained to listen to your concerns, and if logical, reasonable, and they can make you happy, they will 😊 I go to many movies! I often pre purchase them. One instance when I did, my wife and I came late for our selected film! I approached the manager, stating our blunder. He asked if we were able to go to a later show, same movie! We said of course. He credited our late movie tickets and went on time to that later viewing! Perfect!

Where’s the cart?. Everything on this app is easy and functional except the cart. When adding food for pickup, if you go back to look at something else, there is no easy way to return to the cart. I spent 20 minutes looking in the various menus for the cart. Eventually, I tried to add another ticket and it told me I had to finish the food purchase before I could get the tickets. I was able to edit the cart from there. My sister gave up and went back in this morning. Overnight it cleared out and she was able to order like normal. Users are essentially shopping in this app. Please make the cart accessible.

issues and bugs. I've encountered several issues with the Cinemark app. It won't show me the amount of points I have accumulated as well as rewards/credits/tickets at the top. It has dashes -- instead of showing me that information. Also when I try to look at my liked/saved movies an error message occurs. The app was fine several months ago but with the past few updates I have encountered these problems. I also checked if it was an issue with the software version my phone is on, and updating to the current 18.0.1 for ios did nothing to fix the problem.

Worst theater I have ever been too.. I love movies and have lived in many states. Cinemark is the worst. No free refill after you spend way too much on a large popcorn. Take 1/2 of it home then return for the refill and they say. Only option is to buy a new one. For health reasons? Really popcorn with fake butter is healthy? A large water is 4.50. They are the only franchise in town. So they take advantage of their guests. I still love movies but hate Cinemark. Tinsel town at least has nice seats. I have stopped going to the one in White City just bad food and bad service.

Terrible user experience. For ticket pre-purchase, there is no cart. Isn’t this the most basic element of e-commerce? I tried to order tickets and decided to pre-order food to be picked up (a nice perk in theory) then found there’s an extra charge for this. I try to cancel the food and I can’t. If you are reviewing your order, you cannot edit the order. No where in the app did I find a cart icon to go back to the order. I force quit the app, started over and found that the seat I wanted is now not available. Sure, it’s possible that one other person chose this exact time to choose that one seat, but I believe it’s more likely the the seat availability is hung up in the process somewhere. After I use up my free movie credits I’m cancelling my membership.

Love. I am so happy that Waco has this Cinema. I am a mom with a toddler, I love the space between the rows. The have been keeping everything clean for the most part. The restrooms have been clean and we go as often as we are able. The staff is very friendly and all seam happy to be there. It’s so refreshing to be somewhere where the staff do not act as if something is owed to them. Please keep the cinema clean … we truly love coming !! ( As a mom the reclining seats are wonderful I am on my feet all the time . This is one of the o my times I truly get to relax. Oh, yes and I love that they are heated!!!)

Good Program Bad App. We love the program, love buying our tickets in advance, discounted tickets and food. We love picking our seats. The app, however isn’t great. It’s hard to find the movie you want and buying tickets works great unless you need to change something during the purchase. The buttons are small and I started to buy senior tickets for my 14 year old. It doesn’t show that clearly until you are about to buy. I backed out of the transaction okay, but all 7 seats I had selected are now blocked. The good news is that there were other good seats.

Not Ok….. More expensive… no refills, even when covid is over. I’ll just wait for it to be streamed..Quality of food is down. Very hot in summer inside the theatre and lets see winter.. Im just disappointed of the theater, it should be more attractive not less. Im sorry, but the experience is not the same. I guess future generations will not know how good it feels to be at a theatre. I know this wont make a difference to you, but at least I did my part. The Cinema is getting less revenue and less people. 😔😭 loose-loose situation.

I love it!. I really love this because i have a large family and its so expensive to do just about anything even go to the movies but with having my Cinemark account it allows me to save points to purchase tickets so when i want to do something fun with my children its easy to say lets fo to the movies with out having to spend all the money i have. We’re able to buy snakes for 20% off everything. This is awesome and i would highly recommend it to anyone! Thank you Cinemark for being so convenient🥰😘

Love this app. Love how easy this app is to use for basically everything. Now with concessions being open it allows you to not only order concessions from the app (no combos and limited menu somewhat but that could be location based so not taking away stars) but it allows you to have them delivered to your seat. It may seem extra and “if you’re going to the movies during Covid why do you care” but it’s a nice touch for those who want to stay safe but attempt to return to a bit of normalcy.

Horrible app, should fire whoever they paid to make it.. Cinemark is the local chain by my parents house (we have AMC locally, no issues with their app). The app is fine for checking playing times, but literally took 20 minutes and 6 or 7 tries to purchase tickets as the app would constant crash during the checkout process. Even when the purchase was finally made the app crashed before confirming. Only saving Grace is that I got the confirmation email/receipt. Also the app freezes the seats chosen for 5 minutes, which is typical for apps/sites that sell reserved seating. But since the app kept crashing, all the seats I selected each time were now being held in Limbo, so I ended up with getting worse seats at the back of the theater.

Cart keeps showing empty. Just trying to give them money but they won’t take it. If you close your current screen there is no cart button to resume, added a cart full of snacks with selected time to see items missing in cart. Edited to find my pick up time was gone and only offered 20 minutes from my current order time, with no cart can’t simply purchase ticket so has to wait until it timed out. Rinse and repeat many many … many times. Let’s drop off the goodies and just get tickets, tickets in cart, head to check out … You’re cart is empty! Tried multiple times, updated the app. Same thing. Devs need to add a cart option and not require food and drink items to just get tickets

App Doesn’t Work. For the past several months this app hasn’t worked. I have attempted to delete and reinstall it multiple times without success. It was a great app and was working great until a couple months ago so I’ve revised my stars from 5 to 1. The app loads fine and I’m able to sign in to my account. However, when clicking in movie times I keep receiving an “Error loading page” screen. When I click try again nothing happens. The website seems to be working fine so it seems to be an issue with the app. Anyway, hope it gets fixed. I enjoyed the app before.

Awesome App. Just great. Especially if you have the movie club. Worth the monthly fee. You get the monthly fee back, and more, if you’re an avid movie goer. Very convenient - no need to stay in line for tickets. Convenience fee is waived - that’s a $1.50 extra a ticket if you don’t have the movie club - it adds up, trust me. You’re free movie rolls over - we usually go to the movies on matinee days so we just pay for the movies and save the free movie tickets for regular movie days - which are a lot of expensive obviously. I’d recommend this app to anyone. Especially if you’re looking to save some $$$. Who wouldn’t, right?

Quick & Happy App!. This app is fast and efficient. Takes only seconds to make the purchase if you know what you want. I also recommend joining the monthly movie club, even if it's just to avoid the online booking fees. One thing to pay attention to, though, is that the app automatically applies your movie club credits to every purchase. So if you don't want your credits applied to a particular movie, say it's a matinee or Tuesday special (which are cheaper than a regular price movie) you have to remember to uncheck the box before you check out.

App is good but $8.99 for this pass thing.... Have you guys heard of MoviePass?!?! For $9.99 we get 1 2D movie per day!!!! Rather than 1 per month. I realize with MoviePass, Cinemark still gets their money per ticket but I’d imagine if the actual movie companies came out with a subscription service like this rather than charging so much per ticket, they’d be doing a lot better and would attract a lot more business. I feel like MoviePass is how it should be and is going to be in the future when it comes to the moviegoing experience. Basically, don’t give Cinemark that $8.99 a month, give it to MoviePass because they’re not money grubbing butts. And no, I don’t work for them!

The best movie place! Just needs two more upgrades... The membership is rewarding. Discounts on everything! Free tickets every month plus member prices to buy tickets for friends. Tuesday are $5 days and there’s more showings then AMC ! The ultimate date night for people that don’t want to waste money every week. Love love love the app. Just skip to the ticket collector and he scans your phone, so fast and easy. Buying them online is so easy as well and you can even add seat delivery or pickup food and drinks. I just wish they added Apple Pay and kids “snack packs” on the mobile app. Then this place would be a 5/5.

Movie watching experience. I’ve been going to this theater since I’ve moved down here five years ago although some of the staff haven’t been friendly with me it doesn’t take away from this being one of the best theaters I’ve been to throughout my life it’s always clean comfortable seats dynamic sound wonderful location and a bevy of snacks that can entertain your tastebuds I love going through the weekdays less crowds it’s like a vip experience I’ve since hundreds of movies here and as long as I’m alive I’ll see a hundred more

Makes me not want to go to the Movies. Conceptually the app is laid out nicely and is intuitive. It allows the user to select many options and load up a shopping cart like many other similar apps. The reason for 2 stars is that it doesn’t work and will not allow you to make a purchase. You go through all of the steps, go to checkout, and it says you need to select seats but won’t let you update anything. Very frustrating! If they are trying to make it easy to go to the movies they aren’t doing a very good job of it. Maybe there just happened to be an issue with it when I downloaded and tried to use it. Either way I think I’ll just stay home and stream something.

Kalki bollywood movie. When I went to cinemark valley view Ohio I try to order food for my movie from the but when I tap on to add on order it didn’t work and when I ask staff about it than he said he doesn’t know why’s doing that and when I asked for manager and he said no point to talk to management because they don’t care whatever you talk to them and this is the first time it happened to me somebody from corporate need do an action about it or I stop wasting my money after that theater because there are other theaters I can spend my money and get satisfaction for customer service

The rewards program isn’t that good. This is crazy they charge you 10 point to register for a drawing. They make you use your point or you loose them. So there is no saving up points for the really cool movie stuff, the points needed for the stuff are always just out of reach. The only benefit for the movie club is the 20% off. Since Jan 2019 I’ve saved almost 200 dollars. So you know I got to the movie but I’ve only saved up 250 points. 😕it just feels like a scam when it comes to getting the movie swag! Very disappointed

Clunky compared to Fandango. I’ve been using fandango for years, but decided to try this app for the points because my two closest theaters are cinemark. It’s nice getting the (pretty meager) rewards and paying a lower ticket purchase fee, but the experience of using this app isn’t anywhere near as good as fandango. Specifically selecting seats it’s difficult because the seat map images are nearly microscopic! Cinemark has some good ideas, but just slightly better rewards and much better technical execution for using their app—and thus sharing tons of useful information with them—seems like the least they could do. Not sure I can recommend the app over Fandsngo and I may go back to it even though I see most of my movies at Cinemark theaters.

Reservation Fee Ridiculouslessness!. Why is it that when I'm in my home doing all the work, ahead of time, to buy tickets for my family must I be charged a convenience fee on top of the ticket price. I fully understand paying taxes but this other fee makes any savings of going to the matinee a moot point. It's ridiculous and they force you to do it by showing that there are only about six seats, aside from those in the nose bleed section left. It's a frigging rip off and it's just one more way to gouge you in the pocketbook!

Reward perkies. I always doubted about signing up for the rewards Cinemark. But one day I was like why not I come every week with my family, get to reserve seats online, buy tickets, don’t have to wait the line. Go strait to the ticket booth and scan my barcode for my tickets. What more can I ask for. The sweet deal doesn’t even end there, you get 20% off the concession stand!! All you’re purchases. And on top of that every month you get a free movie ticket, What more can you ask for. I don’t know why people don’t hop on the app. Best decision ever if you’re a movie go-er.

App issues. The movie rewards service is worth it, especially during years when there alot of fun movies coming out. But the app has fallen off tremendously. Oftentimes the app will tell me user data [movie credits, rewards points, user status] cannot be retrieved, which is really annoying. Today i thought, ill just delete the app and redownload it to hopefully address the missing data, and now i cannot login despite changing my password. The website doesnt seem to have these issues, but I’m going to the theater less and less, mostly because the movies that are coming out arent worth a trip to the theater, and I say this as a person who hit platinum status last year. Dont waste your time with the app

Food selection when ordering tickets. Cinemark need to update the app. After purchasing tickets it give you the option to order food and drinks ahead of time. So you either can have it delivered to your seat or pick it up at the time you choose. My only complaint is it don’t give you all the option for food products you can choose. It say do to food supply or something like that. But when I get to the theater they have the pizza that I would have rather ordered than a hot dog. They have nachos but that isn’t an option in the app neither. Cinemark need to change this in the app. All options of food should be available.

Stay Away from Movie Club. Part of the incentive to get the Cinemark app is the Cinemark Movie Club. They bill you monthly for at least one ticket ($9.99 plus tax). The upside there is that you don’t have to pay for online reservation fees. You can suspend the monthly charges, but if you do they revert to charging online ordering fees - even when you’re using the credits you acquired through Movie Club. And you can’t use your Movie Club credits at the kiosk at the theatre. You have to order them through the app. Which means…you end up paying online ordering fees at the theatre even though the very reason you signed up for Movie Club was to avoid the online “convenience fee.” Definitely not worth the hassle.