AT&T App Reviews

No bad to say. I’ve been using AT&T WiFi for a while now, and honestly, I love it. The connection is fast, reliable, and consistent, which is exactly what I need whether I’m streaming, working, or just browsing. I rarely deal with buffering or slow speeds, even when multiple devices are connected at the same time. What really stands out to me is how dependable the service is. I don’t have to worry about random outages or interruptions, and that peace of mind is everything. The setup was simple, and the overall experience has been smooth from the start. If you’re looking for WiFi that actually keeps up with your daily needs, AT&T is definitely worth it. I’m more than satisfied and would recommend it to anyone who wants strong, reliable internet.

Developed with no end users in mind. This might be one of the grossest displays of an application that was designed with absolutely nobody in mind. I found something on this app yesterday to see my data usage and I have spent 15 minutes trying to get back there today with no success. The only way I can even get to the page that shows the usage summary is by finding a link from that joke of an assistance in a previous chat. The load screen has taken several minutes which requires me to cancel that screen, go back to the chat and find the link to then try all over again. There is nothing user friendly about this “reimagined” app. I’m already in a poor mood over the lack of customer friendly communication around price increases, this might just put me over the edge and locate another server provider.

46 years strong!. Incredibly, I’ve had a cellphone for over 46 years now, & during all that time I have never used a different service company than AT&T. Sure there may have been name changes by AT&T through the years, but all through that time I was confident that AT&T was the real company who was expanding their network, installing the latest, greatest technology, & maintaining the equipment that me & the rest of the world relied on to conduct business, allow us to keep in touch with our loved ones, & help save lives! So many cell phone companies come & go, but AT&T has been here from the start. That says a lot about a company in this day & age. So, who will you trust when you have to get an urgent message to someone?

SS. I’ve been with Att a very long time and it’s nothing with customer service but it’s with very poor cell service and with a very high price that I can cut in half with t mobile or Verizon so I am definitely considering trying a change ! I got notified of an upgrade to a tower close to me but now I’m dropping calls in 4-5 places on May way to work and that only happened 1-2 times prior too that so it appears that made service worse and that is the reason I’m thinking about changing carriers ! Thank you

ATT used to be the best coverage and service. ATT’s coverage has shrank from full to spotty at best. Customer service is non existent since moving to the Philippines. Customer service agents do not understand English and try to guess your concern from a generic menu. When transferred to “manager “ they want to pass you back to the original operator and when you say no. The “manager”yells at you and hangs up. The Klamath Falls Oregon store used to be the best, now they have a manager who would rather look at his phone than help you. I have been a customer since 1998. I will not increase by business exposure with them .

Simply The BEST. At&T's wireless internet plan with Fiberoptic hook up to my home is THE BEST connection(s) I have Ever had in my life. The entire installation was also FREE. -I play my gaming console with AT&T speeds that Tremendously surpass (Triple the speed/ accuracy over the following services)= Verizon, Spectrum, Cox, Tmobile, and other companies flimsy speed and many disconnections. -AT&T Is by Far the Most all around Solvency service for anyone's household and/ or business! THANK YOU, AT&T for your high speed, low drag All around Service! You've made me a Believer!!!!

Not so user friendly. The app isn’t as user friendly as previously. I’ve had AT&T/Bellsouth/Cingular for 32 years; way before it all merged into this AT&T; so I have seen many changes over that period of time. I wish they would let you choose the way you get to the payment page. Instead they have that one swipe button for making a payment. I don’t like that, I want to be able to choose payment dates/how much I am going to pay on such date. You have to go through so many screens to get to that page now.

How in the world is this app rated so highly? Fake reviews?. There are several fixes that are still needed and it’s impossible to list them all. Just to name a few, there’s no “back” button in a few different screens like managing payment options, the new blue banner overlay sits on top a lottttt of different things like the option to change the month while setting a payment arrangement. It’s just so obvious that these app changes are baked in with almost no testing to see how it works for the customer. What else can you expect though when you’re laying off people and trying to replace them with technology and board room meetings with people who have no touch with reality.

Love this upgrade!. First off, this app looks amazing. This was a much-needed makeover. The design is modern, stylish, and still very functional and intuitive. It brings a lot of features that were missing before, and everything is much easier to find and use. Navigation feels smooth, and overall the experience is a big step up from the previous version. Really impressed with this upgrade. Great job to the developers!

Not a real 5 star. I only put the 5 star rating so people can actually see it so maybe AT&T can see it. Half the time it works wonders it really is a wonderful companion app for your service, but the other half is a complete nightmare, you can’t do half of what you want to do without fighting the app to get it to work and even then it might not even work. I’ve tried to change my phone plan several times and each time it says I have to call for help, and when I do it’s some AI on the phone that solves non of my problems.

Returning equipment. I was very disappointed in trying to get information on how to return my equipment. I could not find a fed ex or UPS store in my area. I called AT&T 5 times trying to get help. 3 times they were supposed to send me a pre paid label. Nothing was mailed to me. The fourth time I called, the representative said UPS will call me in 2 days. No call. The fifth time, the representative said he would mail label again. Nothing. Thanks to my daughter, she was able to find a store 1 hour away from house and dropped off the equipment. I was very stressed. I hope I never have to go through that ordeal again.

Best Customer Service. Shavon D was absolutely amazing helping me set up my new lines and order phones for my children. She was incredibly attentive, patient, and helpful throughout the entire process. She made everything so much easier during a stressful time and took the time to answer all of my questions thoroughly. Her kindness, professionalism, and genuine care really stood out. She’s exactly the kind of help I needed, and I truly appreciate all of her support. Thank you, Shavon, for going above and beyond.

Consider switching carriers. The bill is inconsistent and never makes sense. The T-mobile commercial bashing them is 100% accurate. You go in and get told a price you will pay monthly, then after you leave? Its like every charge they never discussed is getting put on the account. The monthly price is never consistent, cell service is “ok” at best. Some days it works great and others its trash & its the same area. Considering switching soon because my apartment complex supports Verizon, but T-mobile is cheaper and heard their service got better. Overall, At&t is slipping.

I’m extremely frustrated with AT&T’s mobile service and app.. I’m extremely frustrated with AT&T’s mobile service and app. I’ve spent way too much time trying to get a simple setup working so I can play Minecraft with my daughter and occasionally my wife, and it just doesn’t work the way it should. We’re using a mobile hotspot, but it seems like we’re limited to one device at a time—and even then, only the PC connects properly. My daughter and wife both use tablets, and they can’t reliably get on at all. Customer service has been just as disappointing. It’s hard to access, hard to get real help, and overall feels like a dead end. I actually had to rely on Gemini AI just to try and troubleshoot things myself because I couldn’t get the support I needed from AT&T. On top of that, the connectivity issues are constant. My wife works from home, and a stable internet connection isn’t optional—it’s essential. This service just isn’t reliable enough for that. At this point, enough is enough. I’m switching to Spectrum. I’ve wasted too much time trying to make this work—time that should have been spent relaxing with my family, not dealing with stress caused by a service that doesn’t deliver.

Terrible business loyalty. I did an upgrade on my husband line Jan 6 as I was told from the business loyalty that I could port my number to the new his phone since he borrowed my upgrade. Well they told me I could not do that and I returned the phone they receive it 1/8 at 8:56 am escalated the price of the phone and watch to my bill. I called every 10 days as the said it has to be approved for that large amount. Now my bill is over 1,379 and they discounted my business account! Now they want me to pay to get my phone back all the full amount, hell no run folks they are terrible anymore.

AT&T only cares about your money. After being with AT&T for seven years and giving them over $30,000 I can tell you that this is the worst company I've ever dealt with in my life. They will rip you off defraud you of your money and if you ever try to rectify the situation, you will get a $35 credit even if they've ripped you off for thousands of dollars through That you are paying for monthly. My aunt who is dying of cancer forgot to pay her $50 payment after a round of heavy chemotherapy. She was one day late. These people treated her like absolute dirt. AT&T is a sadistic company ran by greedy people who take care less about their customers or any human being for that matter

CRITICAL MALFUNCTIONS. Lately, several GLITCHES of malfunctioning AT&T APPS are failing to secure the APP’s integrity of Safety & Secure Protection of USERS Service Experiences to keep Personal Privacy & Confidentiality fortified by stringent adequate technical software quality assurance guarantees from falling into defeatism of Blackhat Hackers Brute Force injections of methods to circumvent dynamic systems which requires daily ROBUST proactive imminent random THREAT to customer Identity Theft information, Finance Accounts, Email Security, Debit & Credit Payments surveillance, and Browser effective compatibility communication thresholds with surfing techno organisations? I’ve been Hack with CHINESE ACCT insertion penetrations through all protective Apps by IOS, AT&T, VON services LACK of interaction cooperation of vital ORGs which should worry police, military, government, corporations, financial institutions!!

App usage. The changes you all have made for the average person needs more navigation help not anyone can navigate through your app now without some type of tech skill so it needs assistance portal or like a magic won’d that will allow help immediately in that area so/or before people just assume and make changes your definitely gonna charge them for .. just an opinion of an average working with kids who’s bill has to be changed every month because we picked an end of month bill date 8-10 years ago and it always gets put at the 1st of month to be paid so you can tack on late fees discount fees and any other fee as the longest phone company you should be better period we was today 8-10 years ago to pick our payment date and we did and haven’t changed it always last week of month you can go through pay history to back this up but still have to pause payment and change date every month and get charged extra when we started we said we wouldn’t that your purpose is to please you our customer so we bought it but you all have yet to prove it again the longest phone company isn’t sounding that great at all anymore to navigation through your app to tech or even personal communication without adding to ones bill somewhere down the line to even changing our plans like a we force you to either pay or leave guess the world has evolved and there are other companies that stand by what they say!!! Sorry off key app needs help and so do your customers!!! Sincerely,leaving verge customer

AI? More like gatekeeper to real human help. As soon as our devices are paid off, we are finding another path. We pay far too much money to deal with such ridiculous issues like poorly programmed predictive text models, gatekeeping to live human help, especially for individuals that do not like talking on the phone. The app has had many improvements, but "AI" has not helped. It seems as though AT&T does not understand the purpose of the Americans with disabilities act...Hell, they're probably "in bed" with Trump, taking every dang penny they can, from honest, hard-working people, lobbying in Washington, screwing us all.

Payment Arrangement. I’ve been making a payment arrangement for years using the AT&T App, and it’s been a quick and easy process. Apparently, the process has changed between this month’s bill and last months. The new procedure is not as easy in the past. I honestly don’t understand why a process has to change from easy to more difficult. I’m sure I’ll get use to it, but I am not a fan of the new procedure I have to follow in order to make a payment arrangement.

Trade-In Issue Eventually Corrected, But Customer Had to Do All the Chasing. I had an ongoing billing and trade-in issue with AT&T that took far too much follow-up to get meaningful answers. My returned device had already been received, yet a non-return fee was still applied, and the explanations and timelines I was given kept changing. Communication was slow, and I had to repeatedly reach out through chat just to get basic status updates and clarification. To AT&T’s credit, it now appears the trade-in issue may finally have been corrected because my bill dropped significantly, down to about $333. However, the overall handling of the matter was frustrating and required too much effort on my end. A customer should not have to push this hard to get a billing issue properly addressed.

Review. AT&T Internet has been really good for me and my family. The service has been reliable, fast, and easy to use, especially with multiple people in the house streaming, working, gaming, and using devices at the same time. We have not had many issues, and when everything runs smoothly, it makes a big difference for a busy family. Overall, I’m very satisfied with AT&T Internet and would recommend it to anyone looking for dependable home internet.

Old Traded In Phones Stolen at AT&T Warehouse.. I’ve been with AT&T since Singular Wireless that’s around 25 years. I’ve always been happy with service and honesty of the company and its employees. Recently, I traded 3 old phones for new ones. It occurred to me to send in two iPhones in one box using one shipping label. What happens at the AT&T warehouse is that a criminal employee realized that the second phone could not be tracked and stole it. He/she never reported it as received and got it out of the warehouse. I called AT&T to ask them why they were crediting only one phone and they said that they only received one. I explained I them that I sent two phones I one box and they said it was my fault for doing that and basically, that they don’t have any method or procedure in place to determined if an employee stills traded in phones at their warehouse. So they didn’t have meant credit and now I’m paying way higher price for the new phone and with no way to make the criminal pay for my stolen phone. Don’t trust AT&T trade in procedures.

This app is officially doing well.. I struggled with the myATT app. The app got better, but it was still a process going from screen to screen for a while. Today, ai had to change my banking information with two bars of signal, and the new ATT app connected to Wells Fargo and got my new account information immediately. I was done updating everything within two minutes.

In App Support Subpar. I like that I can see everything about my bill, but if you’re trying to get in out of support, you’re pretty much wasting your time. Wait times are ridiculous. And if you can’t have your phone on and in the chat without going to screensaver or something while you’re waking on a response, it closes at the whole chat and you have to start all the way back over again. It often times just sends you to the main website which often times randomly signs you out for some reason or you have to sign in 4 different times depending on what you’re trying to get to.

Chat with live agents. I find extremely difficult to resolve the non return fee issue by chatting. This is the 3rd time I have communicated by chat for this issue. And still not resolved. I feel as though even though the agents are trying there is an extreme difficulty in being understood on both ends. Not a fan of this method of resolving issues. Much rather speak to a person Renee Bujol A very longtime customer but not sure for how much longer. Don’t like being treated like a non human

Scammed. Had two iPhones dropped off at my home that I didn’t order. But had a man call me and told me I would be getting a new iPhone 17 Blue 256 GB. He also gave me new labels to have the phones mailed back. I believe this was a mistake but when I informed them that I was turning this over to the state police the phone number that he gave me suddenly is no longer available. Whether AT&T, sending these phones, the guy made a mistake or someone in the corporation is stealing phones and selling them under the corporation‘s name. Either way the state troopers are involved. They will track down the number. Hopefully someone will be prosecuted.

App not working. Ever since the last update my app has not worked properly. I reported this to ATT multiple times over the past 2 months! When trying to make a payment, payment arrangement etc I can only see half of the screen & im guessing at what I’m doing. It’s awful. The AI is terrible. It does not solve anything whatsoever & customer service has gotten worse. At least I’m getting English speaking people now but they’re no help. ATT has sold my info to collection agency when I don’t have anything in collections. ATT is getting worse not better. At least fix the app so I can see what I’m doing.

Exceptional experience!. I have been a customer for around six years never had a drop call and I always have service when I need it and when I call customer service, I’m always treated with respect! And always have a good experience when talking to a customer service representative I am a man of faith and the follower of Jesus and the fact that you guys give us the capability to preach the word to all four corners of the Earth is remarkable and an act of God!!! Thank you!….

Finding info. Tech needs to realize that some times less is more. I use to live when I could look at my hotspot data and at a glance see both used and remaining GB. Now it’s an act of Congress just to fund used. Which is consistently changing when my hotspot has been tuned off for long periods of time. There are times I don’t use for weeks at a time, but according to the app, it is used daily. It is ALWAYS turned off until I use and absolutely no one has access to it. Also the In usage area when setting to save for bill period, it does not save. When I go back in, it has reset. Please make it at a glance for both used & remaining data.

Worst Update from AT&T. This new update has ruined it all. We’ve never had issues with AT&T until this new app update. We have wireless & internet. When I go to the Internet bill, internet services, connected devices…there’s not only an unknown device but when I click on previously connected devices there’s devices that say active 2,3,4 days ago that I know haven’t been active in over 5 months when a family member moved out! How is this and why are these items showing as active 4 days ago? What is going on? The new features would be great if they have accurate info but now we’re truly concerned about these issues and our data.

Over charged for years. I will never ever do business with AT&T ever again. They were charging me 270 some dollars a month for an Internet hotspot box and two phone lines for many many years. When I tried to cancel then they offered me a better deal. Why didn’t they offer me a better deal way back when. They’ve lost my business for good. Don’t call me. Don’t send any mail. Text or anything else from AT&T, please They said the phones they gave us would be free, but they were charging us for them every month go to c” another provider shop around and save a lot of money that exactly what I did.

Internet service. I have many years with cell phone service and I really liked the service. Now I decide to get Internet service although they don’t have fiber optics I decided to take the air internet, I had problems at the beginning with AT&T staff who could not solve it but in the end it was resolved and waiting for it to continue like this. I assure you that you will have a safe client

The updated app is so much better!. The new updated app makes your wireless service and/or your internet service much easier to navigate and understand. My bill was also broken down in a manner that allowed me to understand how to make small changes without having to go to a satellite store and wait an untold amount of time to get help from a representative. Seeing my bill completely broken down and given links to details about every charge is very helpful. I gave them 4/5 stars because I’m still mad about discovering that AT&T has been adding an additional $6 to my bill for their “Next” upgrade option. I’m sure I didn’t sign up for it, so it must have been a fine print sneak-in. Thankfully, the updated app allowed me to find it, but it’s still costing them a star in the rating because I’m just that bitter.

Overall opinions about atat and services. Overall your provided service are exactly as requested downsides are the physica people that run your stores won’t do what customers ask at least flagstaff Arizona locations they started my plan off with the most expensive plane you provide and I asked to be put on the cheapest while also asking to have larger payments towards paying off the phone itself and that was also set on a 36 month plan my bill was 200$ a month and I was being double charged per month for some time after a two month period I called you guys back and had someone very nice lady fix all my issues and set my account up properly as request originally only down side is the app also takes time to update but also seems to automate payments and that leaves room for errors such as mine you have provided me with phone service my whole life so far and havnt used another company yet, so overall your systems and all are great for the customer but their is some room for marginal error that could be addressed thank you and I hope yall have a wonderful day,

PATIENT. At 73 I find myself a bit technologically challenged. Thankfully it won't be long until this current generation doesn't have to deal with us anymore. Anyway, I always appreciate it when I have a young person who is willing to be patient with me and answer my questions. I have always found this to be the case with AT&T customer service persons. And, it is very much appreciated!

App review from an AT&T customer of many years.. I have been with AT&T for many years now and I have to say that the app has just gotten better and better over the years and easier to use. The customer service has improved greatly as well. When I walk into a store for help with my phone the employee’s are always looking for ways to save me money and get the best deal possible. I am a regular human being and I have not been paid to say this. I also don’t usually write reviews.

Troubleshooting is a pain. Troubleshooting is often circular and forces you do to time consuming tests even if you have already tried them. There is no way to schedule an appointment outside of business hours (no automated system) and no way to just schedule a repair even if you already know what the issue is. You have to go through unnecessary motions and waste your time. I dread outages because I know I’m going to have to go through the whole troubleshooting process just to get an initial appointment just for them to tell me they can’t fix it and need to send a new person. It takes DAYS. It happens EVERY time (about twice a year). Just give me A DIRECT way to order a repair if I know what the issue is and stop wasting everyone’s time.

Awful. This app is awful. I’ve been having to use it for years to pay my bills and check usage but it’s so laggy and it’s so glitchy and has never improved. You’d think it being a phone app, it’d be very user friendly and accessible but instead it’s the opposite. There’s nothing about this app that is easy to navigate through and no matter what time of the day it is or where I’m at, I always have to Click out of the app and re-try while trying to do anything in it. I recently got a notice that my phone bill is increasing by $5/line next month. Hopefully with that money, they hire a better app developer so they can improve the digital infrastructure. It truly is pathetic. You think with all the money they make, and as popular as AT&T is, the app would be awesome. Even the Wawa app is a better setup than this one is.

Terrible.. This is honestly one of the worst apps i've ever used. It's only good if you're looking to shop for a new product as someone else said. The updates keep getting worse and worse. These people are just trying to get you to spend more money, but they don't actually care about their customers. The new update is even worse. The homepage turned into a shopping experience and if you want to actually manage your account or make a payment then good luck! Not only is it a hassle to make changes if you want to speak to a rep over the phone, but the price keeps going up. I only stuck with them because i still owe my phone, but once i finish paying it off i'm going back to T-mobile. It's cheaper and straight to the point.

Absolute worst company I’ve ever dealt with!!!. I can not manage any of my phones on App, I get a blank screen every time sorry it’s not you, It’s us. I’ve been trying to log into the actual website for weeks same thing sorry it’s not you, It’s us. I went to the store at least five times with little to no help disrespectful employees, I would not recommend AT&T to anybody!!! Let’s not forget to mention how they’ve continued to lie straight to my face in the store on multiple occasions I received brand new iPhone 17’s right after they came out. All of the phones said too many iCloud had been created. I was told by the AT&T employee that was an Apple bug after contacting Apple. They said that is an absolute lie needs to return your devices, AT&T refused. Was also told by AT&T employee in store is impossible for my iPhone 17 to show LTE since they do not offer that coverage it would show 5GE I then showed him five screenshots of my phone saying LTE go figure another common bug.

Misrepresented Every Promo Promised. Every promise made by the At & T Rep was misrepresented or incorrect and when I called AT & T there were no apologies and I had to call numerous times for the same things because it was corrected and some things I did not get. They didn’t pay off my other phone because they said they didn’t get my bill in 60 days time, but I received an acknowledgment that they did. So I had to eat $160. Then I was told two iPhones would be free and we would pay for the third phone. The rep did not say the two phones I turned in would be rebated against the new phones and I would still owe some money on the new phones and so they were not “free”. Then my husband and I were told we would get a reduction in our monthly bill because we were over 60 and we would get a reduction in our Bill because I’ve worked for a health company and my husband worked for the State. Then we found out from AT & T you can’t have multiple reductions on the bill, only one. Then we have an AT & T flyer that was given to us by the rep that said there would be no activation fees. AT&T proceeded to tell me that they could not take it off the bill even though I was looking at the flyer and I read it to them. Finally, after three calls and arguments with them, they finally took it off. Very dishonest and unprofessional service and sale pitches. I wish we stayed with T-Mobile. We were with them 16 years. They were very honest and my husband wanted to switch because he would have to order his phone online. That was why we switched.

Price vs Service. The service for the phones are great. The Internet service l, when I had it with ATT, was not great so I went back to Xfinity. I’m giving ATT four stars on the account of the pricing for the whole services. On tv they advertised that 4 lines will be cheaper than having 2 lines. Essentially two line price will equal four line which is not the case. With four line I’m over $300 monthly and I’m in a contract. I know what I signed up for and I know it’s a contradiction but my bill is supposed to be $250 or less and it’s not. Customer is helpful sometimes until they want you to buy more to make your bill less

Payment. For at least 6 months now AT&T has been unable to process my monthly payments with the debit card I choose to use. My bank assures me it is not the card but rather an issue on AT&T’s side. I have spoke to AT&T over and over about this issue and still 6 months or more later they have done absolutely nothing to resolve this payment issue. But AT&T is ready to disconnect my line if the bill isn’t payed. This is a joke for AT&T to let this continue when they could fix the issue if they would just take the time! Doesn’t say much for AT&T in my personal opinion

Service. Work with me very well when on phone with live agent at #800 customer service line for AT&T. Always best to try and resolve big issues with 800# Custemor service. The agents at brick & mortar retail locations i left very unsatisfied and several times 2 billing cycles later the new bill amount is extremely higher than in store agent quoted me . More than once I was dead set on leaving AT&T but efforts of 800# customer service agent kept me there and all hammered out . Basically fixing what In store agent screwed up . In store agents on commission and lied often that I would always discover after at least 2 billing cycles (AFTER THIER COMMISSION PAID OUT ) most unethical stuff I’ve ever seen . Again the 800# service agent stayed with me an hour at times ! In store agents get a D- grade while 800# agents get A+++ ! Hope they get the recognition they deserve . No actual names of those agents to name personally but 100% of all of those 800# agents are the best employees you have in my opinion

5 Stars. Super easy to use! Happy we an app we can use to pay our bill and control our WiFi usage for certain devices. The only thing I don’t like is it does freeze up sometimes and my devices are saying they are connected wired and it’s supposed to be wireless so that’s been confusing but the internet is still working nonetheless.

Absolutely awful. This app used to be simple and functional. The moment you opened it, you could instantly see the ONLY information people actually need from a carrier app: - current plan - data usage - hotspot usage - bill due date - account details After the update, AT&T buried all of that under shopping ads, upgrade promotions, device offers, and unnecessary clutter. And the worst part is that now I genuinely cannot even FIND my current plan or usage information anymore. It honestly feels like those features were completely removed from the app. Why would anyone open a MOBILE CARRIER app to shop for random products instead of managing their actual service? The new design feels like it was made entirely for executives chasing engagement metrics instead of real users. Basic account information is now harder to find than ever. The app became slower, more confusing, and significantly less useful. Nobody asked for a shopping mall. People wanted a clean utility app. This redesign is a perfect example of modern corporate UX completely losing touch with reality.

Be aware of rewards cards. I switched my cellphone service as well as internet service to ATT a few months ago. They said they would pay off my TMobile phone and they did… kinda. They sent gift/rewards cards. Note that you only have a few months to use their card or it expires and you LOSE that money. ATT will not issue another card or extend it even by a day. My card got covered by some old mail so when I found it and tried to activate and use it to pay a bill, I learned a hard lesson (over $300). While I am not disappointed in the phone service, their customer service is lacking.

What’s wrong with the chat?. What’s wrong with this chat, I have been kicked off the chat three times already trying to get a hold of a live person to fix a discrepancy with my trade-in and if my phone shuts off, I have it set to the shortest turn off time, then I immediately get disconnected from whoever I’m chatting with even though it says I have to answer within two minutes before the chat gets disconnected, this is frustrating, especially when to out of the three agent agents were taking care of my issue in a timely manner, and almost had it resolved when I get kicked this issue needs to be fixed ASAP because I can’t even correctly rate the app, since I can barely get on it without an issue you happening

Att. I love AT&T. I’ve been with y’all for a long time. I left Verizon. Y’all been the best company ever back when I switch stones running over the road trucking and AT&T was the only company that I could get cell service in West Virginia, Virginia mountains Kentucky actually all three United States every place that had a mountain where mountain mountains are crossed Colorado, Washington, California, Montana, Utah upstate New York, Vermont, Maine never lost my service

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

Hate AT&T. AT&T is constantly changing something for the so called better of the future... We have had problems getting this new way of signing in... The app did not want to accept the new user name & the password. I created a new password several times & it just wouldn’t save it. Same thing with my iPhone 8plus, it doesn’t work right & AT&T doesn’t want to take care of it. They want me to buy another one. I’m tired of buying phones that cost a fortune & by the time you pay the thing off or right before you pay them off, the phone starts acting up. You can’t talk to anyone that speaks clear English & when you ask a question or say what a problem, I hate when the “operator” or “associate” repeats everything you say before getting to an answer to resolve the problem; most of the time, they don’t understand English well enough to understand what we are saying. I’m to the point, I hate AT&T, especially since they went to that stupid AT&T TV streaming & deleted AT&T Uverse. No one knows how to work on it, you can’t reach a operator cause the automated teller doesn’t know how to send you to the AT&T TV, they send you Direct TV every time instead. Did I mention, I hate AT&T.

Available Hot Spot data insufficient. There needs to be more packages available for rural people to get Internet. I’ve lived here (not so far) from others who have internet for over 20 years. I’ve waited patiently for Internet. 50 gb is NOT enough. I’m looking into another option my neighbor has and loves. When I get it I will be switching over and cancelling all my hot spot services. Also my signal now (since the hoax Covid hysteria) is terrible. I’m constantly losing signal. Now this may be due to all the people sitting home in their phones all day and streaming Netflix ect. I don’t know. But it’s really getting annoying. I have never had any phone service except for Cricket in all my life. I had a cricket air card and absolutely loved it. I was grandfathered I’m with unlimited data with you guys but talked in to and told I had to drop it for hot spot upgrade. Biggest mistake of my life. Now I’m stuck with a crappy plan that gives me enough data just to barely make it three weeks. And I conserve to get that far with it. Basically I’m NOT a happy AT&T customer anymore. I’m looking at options and you will be the first to know when I make the change.

Stay away from AT&T. AT&T is the absolute worst phone carrier on the planet. They’re customer service gets a rating of zero from me. I’ve been sitting at AT&T for 2.5 hours. I’ve called in over 6 times over the past month and every time I was on the phone for 1 to 1.5 hours. I’ve been on hold for 1.5 hours and the employee here at AT&T was on hold for an hour before the manager on the phone told him I have to call in myself. I’ve been sitting her so long that the employees’ shift that was helping me is over. Now I’m dealing with someone else at the store. AT&T accidentally added 4 international plans to my account costing me over $1,000 in a single month. Its absurd that I would have to go through all of this over a mistake made by AT&T. I’m a disabled veteran and having to sit here for 2.5 hours is hurting my back and is mentally exhausting. This has been on going since December 5th and AT&T still can figure it out even though every person I spoke to on the phone says it’s a mistake made by AT&T. I have 8 phone lines, internet, and cable that I will be switching over to T-Mobile or Verizon. I will never do business with AT&T again. If AT&T is capable of doing this to a customer that’s been loyal to them for over 10 years they will do it to everyone.

ATT Service not so good.. Door to door they came - promising the world. I switched and have been sorry ever since. First off, the channel line up is all marketing channels and pay per view. If you want any decent channels at all - there are additional charges. They promised me a $300 gift card - when I went to the site to get it, I got the run around and was then told the offer had expired. Then they came with trucks and ripped our yards and roads up to install new cables and left with very shoddy clean up. Since then my internet has been down. Almost four months now. I have tried many times to get service - each time they insist on going through all the diagnostics over the phone or chat lines which takes forever- still with no connection. At that time they will direct you back to the website to request a service call. It is either down or not functioning properly. When you call them - all the operators are busy - I have held for more than thirty minutes! I cannot get anywhere with this service. My last attempt was today - after going through all the steps mentioned above - again- I disabled my payment information and will see if non payment will get them moving. Its my only option at this point. DO. NOT SWITCH!!!

Multiple phones. Att separated two phones I have into two accts under my name. I cannot find a way to add second acct number on app unless I buy new device, which I do not need. Secondly, this mistake came about spending days in an Att store attempting to get my daughters phone in her name, as she is a senior in college and trying to create good budgeting and credit practice. I spent three days in store attempting this with same person. He assured me it was all set. Of course next billing cycle, I receive two bills with two separate acct # in my name. Doesn’t help my daughter one bit and has made it so I can only pay one on app and one through mail. Of course returning to Att store, they told me there is no way to change it now!!!! So I told them I’m changing carriers only to be told I had to wait two months for my daughters to be unlocked as I paid off her phone when I started process. Ironically my husband was Att employee for 10+ years until they surplused thousands. We had service with the 10+ years. Cannot wait to change provider. Maybe surplus due to loss of money at incompetent level in retail stores, when same employee kept telling me I had to live with the mistakes he made. At same time telling me he was previously fired from Citibank. Hmmmm wonder why.

Worst internet provider ever. First off your app keeps crashing, roughly every 7 minutes. Which doesn’t surprise me since I am trying to get in touch with an actual human being to sort out my own terrible home internet issues, that has been ongoing for well over a year now. If you do actually get a tech on the line, they always say oh the test shows no issues. Then they proceed to walk you through rebooting the the modem and the rest of the entire process that I had already done myself. All that crap didn’t solve anything, and that’s when I decided to call tech support. Unfortunately Ithis crappy service is better then the only alternative in my area. Best part is the fiber optic connection that I would love to pay for and have requested several, has been available literally 2 blocks from my house for the last 3 years, now. We can’t get at our house because that was where they ended the fiber optic cable run, and it’s basically just out of reach from my house. Get you crap in order ATT I have been a customer for at least 15 years now, but you used to be the best provider around. Now it’s just sad, and very infuriating what you have to go through to even get a tech sent out to troubleshoot this crap.🤬

Worst Service Ever. 2021: Fails Password entry management, updates and retention in the app due to poor interface with iOS 14, in June ‘21. You’d think they would get something right since they sell IPhone and owned HBOMaxx. 2020: JD power rates AT&T Behind T-Mobile and Verizon for good reason. Online reps through 611 cannot keep track of an issue, often don’t listen especially on the weekends, and are off shored especially on the weekends during COVID-19. Try to get an iPhone replaced under warranty through Asurion/ATT/Apple! 2020: Was 12 hour online and online nightmare, With all three companies several times trying to point to the other company as responsible, AT&T first blamed Asurion, and then Asurion blamed AT&T, and finally AT&T decided Apple was responsible for replacing a ‘new’ AT&T certified replacement 6S phone which failed after six weeks. Apple is no longer accurately retaining information on service calls by case number. Expect to repeat all of your information over and over, and be switched from a rep to rep by AT&T 3-4 times per call. Or just hung up on and told to call back x2. Expect Apple to want your CC info full retail price guaranteeing you will send back a dead phone, $645 for a 6S, valued at $250 by Asurion. That’s 2-3 companies and statements to follow for one warranty claim.

Tired of the run-a-round and unanswered questions. Been w/AT&T wireless for a LONG time. As a matter of fact, I’ve never used another Service carrier for my cell phone and since I am the primary account holder, that means neither has anybody else in my family. I used to believe AT&T was the better option for my kinfolk and me, which is why I currently have nine phone lines, as well as a U-verse account. These past few months are making me think otherwise. Reception, dropped calls, pricing and sale tactics have been a real turn off, but the past two weeks I’ve had have tipped and the scales. I’ve spent hours on the phone only to still have the runaround and no solid answer as to why my cable was held hostage-meanwhile all my data completed in a matter of a few days and AT&T adding $15 every couple of days. NICE! Never got the call I was told I didn’t get after I did your bloody survey. Meanwhile...more $15 charges with notifications to EVERYONE, even when I’ve requested this to stop. I still don’t know when my internet was cut off and/or why....yet the charges still keep coming. The first chance I get to jump, I will. I’m hearing this from others and now I have to agree with them.

Disappointing. Was hopeful for positive changes with the latest update however it seems that the main functionality hasn’t changed in regards to actually managing the services—specifically autopay. Am I missing something or is it extremely difficult to set the date for this?? Every time I click “manage autopay” I’m directed to a screen that tells me “autopay is set up” and only gives me the options to either toggle autopay on or off change my payment type. There isn’t an easily discoverable way to actually set up the scheduling for my autopay which is extremely frustrating. Also— please remove the “we’ve cancelled your xxx account” notification from the top of my Home Screen. I understand this. I do not need to continue seeing it, the account was closed over a month ago and it is taking up way too much space on my home page. Overall, the experience is lacking, everything looks the same and has no visual hierarchy, the screens that are linked from the Home Screen are not consistently branded with the rest of the app making it feel disjointed. Navigation is slow and inefficient. Seriously lacking in a lot of areas, hopeful for a fix in the future.

For a telecommunications company, you’d think they could design a better app. I don’t usually write app reviews. I either like them enough to keep using or hate it and delete and find other ways to do what I need. Since this is a proprietary app and using the full website is cumbersome on an iphone, the app is my main connection to my account. This is the worst app. It takes forever to load any new screen. It constantly asks you to log back in when you choose a new option. It doesn’t have intuitive links to do what you need to manage your existing account and constantly bombards you with sales and upgrades and current promotions. The help and support section questions and answers are generic corporate drivel that don’t cover anything specific that you might need to know, redirect you to solutions that are in no way related to your issue, and the customer forums are full of mediocre intelligence at best, similar to your local news site’s Facebook comment section. I’ve had better luck spending 15-20 minutes on hold waiting to speak to a person than using this app for anything beyond just paying my bill. At least with a phone call I can put it on speaker and do something else productive while I wait.

TERRIBLE app & website. The app is confusing and so isn't the website, I have to call in and sit on hold for everything other than pay my bill because the app & website don't allow for much self service other than upgrading and cross selling and up selling. What about servicing my own account without making me call in, sure on hold 30-45 minutes and ALWAYS needing to be transferred to someone else 2-3 times EVERY SINGLE TIME I CALL IN. Then the final insult is the annoying automated voice constantly reprimands me for not using the app or website instead, which I've already tried and neither one offers me what I need. Then to make matters even worse, the first agent is NEVER able to assist my situation without needing to transfer me to a different department who usually ends up having to transfer me to yet another department. And NO I DONT WANT TO UOGRADE NY PHONE WHICH I JUST UPGRADED A FEW MONTHS AGO! Finally, I have been with AT&T over 20 years and my monthly is nearly $600 per month which I always pay on time. Why is it always such a struggle to achieve any goal on the AT&T app, website, and “customer service” call centers? AT&T USED to be the world standard in telecommunications but it has now tailspinned itself to the bottom of the trash heap in terms of assisting existing customers.

Worthless App and customer service!. I don’t normally even bother writing reviews but feel this one is warranted. I have AT&T and direct tv combo. So I download the app. Now I want to add an Apple watch which requires you to know login info to sync. Ok cool. I reset passwords 5times now and it states it’s not recognizing my account. How bout it not recognize my account when the bill is due?! Because I want to see how long it would take to have service cut off of an account they can’t identify. I wouldn’t even give this app a whole star if possible. Then call customer service. They barely even speak English. So she try’s to get me to agree to add an access line for watch. And but the watch. I already have a watch I just needed to sync with my phone! So she then can’t help me and transfers me to some other line and I have now been on hold for 30minutes. For the cost of phones and service we pay every month you would think someone would have common decency to give better customer service. Freaking ridiculous. I am now remembering WHY I dumped AT&T years ago!!!! Nothing has changed only gotten worse. Thanks for the frustration, aggravation and total disappointment of changing from a half way Dede t carrier to you. If you can’t provide service then go outta business. Fed up and done with crappy service.

Unhappy With Service!!. AT&T is notorious for changing your data & text plans on you so that it helps benefit AT&Ts pockets! AT&T has it set up that they can do away with a current data/text plans and switch you to a higher plan without the day so of the actual customer. So this way AT&T can make sure their profits continue to increase all while the service continues to stink! I have been a customer with AT&T since bag phones were in style (early 1980s) and over the years I’ve just put up with everything AT&T dishes out. If anyone is looking for cell service I highly recommend going with someone else other than AT&T! Do the homework, ask around to other AT&T customers and find out for yourself before choosing one of the worst cell services. Cell service is so bad in the town I live in that I have to keep my phone on WiFi just to have service connection. Then when I’m out and about town I continue to get slow speeds on internet or drop calls and the list goes on and on. If I hate to rate AT&T from 1 to 10, I’d give them a 2 and I’m being nice about that!

$270 Billion Net Worth but…. Your app runs slow and it’s not my phone and I can’t imagine it being your internet unless you just throttle the internet all the time but we have your WiFi extenders. Your AT&T crews installed fiber optic whatever in our neighborhood and that’s what we are using. I’ve deleted and reinstalled I’ve reset my phone and reinstalled, yea so it’s hard to navigate because if I tap on a link within the app (i.e., account or shop or my bill) it loads that page but has signed me out and when I log back in it starts me over. It’s frustrating thinking about a $270 Billion dollar net worth company that’s definitely in the tech field having subpar apps and your app runs like crap and it’s any of the AT&T apps it’s not just the MyAT&T. I have an iPhone 7 Plus and there is nothing wrong with it and I’ve never had this problem with any other app and I have plenty of storage space, etc. If my phone is that old please tell me because these are just awful

blind users beware. The app is actually pretty VO accessible, which seems like they must have a policy in accordance with the law. However, be aprised before choosing AT&T or paying for insurance on a phone, that the insurance they try to sell you is *not* accessible. You need to be able to print out and complete a form to submit and replace your phone. This was my daughter's phone and she is in another state, and she is sighted and tried completing the form but they would not accept it as the account is in my name. I could not authorize her on the account as their only option was to send her a text message and she could not receive a text message since her phone was broken, hence the attempt to collect the insurance. After many circular routes on their web site trying to straighten this out, I was not able to make contact with the insurance at all, AT&T was not interested in seeing this was taken care of and their operators repeatedly said illegal and offensive things to me. As my daughter was alone, with a high risk pregnancy and a hurricane approaching, I paid off the phone, close the account, and ported the phone to another carrier in order to get her a phone ASAP. No compensation for the insurance I paid for which was illegally unavailable to me was made.

Worst internet. Doesn’t let you connect to the app or your devices half the time! More than a little frustrating. Hate calling might as well try talking to the Pope. Automated service takes forever to let you get to a representative. Tonight trying to access my very pricey internet has been a complete waste of time. Can’t get access to the app to report the issue. Basically zero help when you give correct password and it is saying system error after I just paid the bill. Slow internet loses signal sitting right next to it. Can’t access internet on my smart TV’s it will come on and buffer for the next 20 minutes!!! Worst service ever!!! But the highest priced one too, only one in the area GET IT TOGETHER IF YOU’RE GOING TO MONOPOLIZE THE ENTIRE AREA!!! Fix your service issues or lower your prices!! Nobody wants to pay top dollar for subpar service!! Charge accordingly it only works half the time so charge for that not what you would if it was a working trouble free service because that it is definitely NOT!!!

At&t inept company. Went to AT&T store to buy a flip simple phone for my husband was told by salesperson to give my husband my phone n he would replace it with a upgrade free with a promotion 4 months later my phone bill increased when I called to question I was told my service increased n taxes nothing about a charge for new phone I phoned ATnT a few months ago was told I was paying for my new phone I explained o that was supposed to be free with a special their reply so sorry about that m proceeded to selling me other promotions was on the phone yesterday again n spoke with 4 reps first one did not give me a confirmation # for my payment was inept I called again young lady she saw no record of my payment transferred me to another rep he said he could not help but someone would call me within the next 5 to 10 minutes we’ll 35 minutes no phone call I called again spoke to Rauol he apologized n went on to give me a new phone for no charge same phone as I had n I’d have to pay taxes no thank you good bye atnt is outsourcing to countries n their reps do not have a command of the English language shame on you AT&T been with you 12 years too long to be mistreated I will see your company go out of business. It can’t be soon enough for me you r despicable !!!!!!

Horrible service and horrible customer service. AT&T are charging me international calls after I told them to block international call on my line years ago. I bought and used my own international calling card— a practice that I have adopted years ago, but for some reason twice in this year , AT&T charged me international calls of over $40 on each occasion for a single international call on those occasions. By the time my monthly bill was included, I was charged over $300 each for cell phone bills in January and March this year. I called they removed the extra charge in January after I was on the phone for one hour and being transferred to about four departments . In March they refused to remove the charges even after I spoke with the supervisor Nancy Calhoun NC 6351. She was sooo RUDE, unprofessional, talking over me loudly and playing smart being sarcastic and condescending . Also I need to mention that I have been a loyal AT&T customer of over a decade! It does not make sense for me to use AT&T for international call of $3/minute when I bought calling card that I use for 9 cents/ minute. I’ve tried to contact them back to disconnect the services but the line got disconnected while still talking to them and they did not bother to call me back! So frustrating!!

Frustrated and annoyed. Finally taking my 81 year old mother into the internet world....BIG MISTAKE. We have been experiencing difficulties since transition/installation of a bundle package phone/internet/cable was strategically coordinated for Dec 9th. Well Dec 9, no technicians showed for the cable install was told “things come up”, really.....which delayed install. And a self install box for the internet arrived and of course that didn’t work!!!!Fast forward to new install date of Dec 24, cable is turned off early, technicians show up late afternoon, and my 81 year olds mother is very upset since she can’t watch TV. Technician successfully installs new DirecTV and still NO internet. Smart Manager app tell me to Contact customer support- Customer support is asking why am I calling. The associate says he shows everything is good yet no internet. He says we have to send someone out.....like you should have done initially!!!! So internet install date is set for January 9th, a whole month later....technician shows up today fix the internet and guess what....now the phone doesn’t work. My 92 year old mother with health issues has no phone service and still not scheduled for repair.......frustrated and annoyed

Best customer service. After being with Sprint since 2012 I made the decision to leave and come to ATT, from the moment we arrived at the store it was a breath of fresh air. All the sales associates were very knowledgeable and friendly. I have never experienced this before in all the years I was with my current carrier, I used to cringe every time I had to go into a sprint store because it was always a miserable experience for me. Every single associate that we interacted with were extremely helpful and friendly and I believe that they need to be acknowledged for there hard work and exceptional customer service, not only with myself and my family but even with all the other customers in the store, no matter how busy they were they never got discouraged and always made everyone laugh and had a smile on there faces. They definitely go above and beyond to assist each and every customer, I highly recommend going to AT&T Store 3531 NJ-38 Mt Laurel NJ and if you happen to see Austin and the store manager you will be in great hands

Problem with iPad app. I use an extra layer of security to access my account. I have no problems with access via the use of the app on my iPhone. I can even access my account through my web browser on my iPad. I CAN’T access my account through the app on my iPad. After entering the passcode all I get is that little spinning circle. This needs to be fixed. Secondly, it’s impossible to get assistance through the “support” that’s shown with the app description. All I wanted to do was contact support online about the iPad app, but it was a futile effort. One should have the reasonable expectation of informing AT&T that there’s a problem with the app through email or some other means. That option does not appear to be offered. It should be easy enough to make that happen so I don’t have to give a 1 star review to receive “support.” As far as AT&T goes the actual service is below average for the costs incurred by my household. For example, we have DSL because AT&T doesn’t offer their better service to my area; however, they charge substantially more for their inferior service. It’s absurd. One can call long distance from their cellphone, but one must pay substantially more to dial long distance from a landline. Will AT&T offer any solutions here? Stay tuned...

Never use AT&T as a phone company. Me and my family absolutely hate AT&T. Can’t wait to pay off our phones so we can switch phone company’s. Can’t call out, can’t receive calls, if we can luck out and answer the call everyone on the other line says sorry can’t hear you are we sound like a robot. If we are home and need to call or answer have to go outside and stand in just the right spot and hope the call doesn’t drop. We also live in town so there’s no reason. Can’t receive text and can’t send them. Can’t use data either. $400 dollar phone bill each month to not be able to use our phones. I’ve reached out so many times through the years and not one single person has fixed the same on going issue. I’ve had people say they will help us fix it and be in touch then we never get the call back. Wish I could give this phone company negative 5 stars cause I would. I’m going to look into court matters because it’s sickening they can take our hard earned money and trap us in a contract that we can’t even use our devices for. AT&T should be ashamed. I honestly worry if I ever need to call 911 for an emergency that I won’t be able to because of a faulty phone company.

Customer Service far from Customer Eccentric. Called customer service to find out why my bill went up $10 after combing through the pdf that is available on the mobile app. I was told my plan went away and to accommodate AT&T, the additional $10 was added with additional data. Fine. Sure. Thank you customer service rep for the explanation. But then she proceeded to tell me that I needed to look at my bills. Hmm. Not a customer eccentric thing is say. Very disappointed in AT&T for lack of communication on the change- you send a text when I go over my data so why wouldn’t you have shared the plan change via text? My explanation, because you wanted everyone that didn’t call to reclaim their plan to pay the additional $10 per month. Regardless, extremely irritated at the CS Rep for the poor choice of words, after I repeatedly told her I look the amount every month. If there’s something that I’ve changed, I comb through the bill to make sure all is well. Guess I need to brush up on other carriers customer service? I feel the CS rep has force by hand into that conversation. I am fine with the $10 increase but not fine with a crappy remark to “look at my bills for updates.” BIGGEST TAKEAWAY: This answer did NOT solve the issue I was calling about.

Internet. Have internet trouble or years with no solution to the fact that the internet is down more than it is on. The last representative hung up on me. The fact that the RT boxes are a mess and they down want to fix them cause it is very expensive to do so. They have raised there fee knowing that the trouble is there fault. Your internet is never suppose to drop. The speed may slow down but your signal should never drop. I am getting ready to report them to the BBB. I am going to file a complaint with them. After that I am going to the news stations. This has been going on for years. I have bought router modems extenders and a person that came out next said I didn’t it. So that was a waste of money. Another person said if he came out again he would charge me for finding the device that is causing the problem. Another one said he would stay on top of it but was going on vacation for a week and would stay in touch…… Not! Didn’t hear a thing again from him. There was time I let lapse because it does no good. Neighbors have switched from at& t to comcast because of this. I want my money back for at least 5 years back. People you should demand your money back also

Worst Price / Poor Customer Service /Go with Xfinity Mobile. I just switched to Xfinity Mobile. I’m saving $180 per month on our family’s mobile phone costs. Was paying ATT >$300 a month for 4 phones, now pay Xfinity $120/month for unlimited phone,text,data. Over the many years I have had ATT Mobile I always marveled how a tech company had such poor online tools for consumers. So often I would try to use this App and it would be down and I always had such a hard time finding and doing things on the app. Also, through the incompetence of their reps, twice, we incurred a $500 data charge when traveling overseas. There was no way to sign up with plans properly even when I spoke with reps. I can’t tell you how good it feels to be rid of this company, especially since Xfinity uses the Verizon network. The only reason I kept them so long was because I had 2 iPhones grandfathered in on an unlimited data plan. Now I get that for all my phones on Xfinity Mobile for less than half the price.

Promised my phone was free, false! 😡. Wish I could rate ‘-10’! I hate that I switch over to AT&T. AT&T sent a home rep to my house while my internet and cable was being installed. She asked me about my cell phone service, told my phone will be free if I switched my number. I said let me think about it, had time to investigate. She called me back 3 days later and again I asked as you sure my phone would be free no fine lines. She said as long as I stay with them for two years, I would not get charged. Okay, no problem. I’m getting charged 😡! I was told after 2 billing cycles I will see a credit.. I have been getting charged every since, after calling customer service 2 months in a row, being told that it will stop now I’m being told that I have to send in my last bill from my old service provider.. What the heck!!!!! 😡 no one ever said that and why? She tells me because AT&T wants to see if you have an outstanding balance.. are you freaking kidding me! I’m still fighting with AT&T and I’m still being charged. I’m super MAD because I had already paid off my old phone and I wasn’t in need of a new one and I surely didn’t want to buy a new one! People told me that AT&T was not a good Provider because of fees and charges, and I was like ‘no I’m going to have a better experience’ so I thought!

Defective iPhone not resolved. I had an iPhone 6 for over 6 years and was beginning to have some glitches with it I then purchased an iPhone SE that I couldn’t use in my house. I was fighting with breast cancer and undergoing chemo. So.....if I needed to make a phone call, I had to go outside. I complained to AT&Y immediately within my 14 day window and couldn’t get any replacement. I was told by the Mankato,MN AT&T manager “it sounds like you have buyers remorse or I was to stuuuuppppiiiiddd) (stupid) to know how to use it”. After numerous and aggressive complaints to AT&T over 7 months (We put the SIM card back in the iPhone 6). Finally I was referred to Apple who ran a check on the phone. YES it was defective and they sent me a new phone. Same model. Now I am beginning to have the same problems as with previous. I called Apple and was informed the warranty started on the date of purchase which only gives me about 3 months warranty on this new replacement phone. Why isn’t the warranty start date when I got the replacement phone. Which by the way is starting to exhibit the same problems. I’m contacting the Attorney General’s office. This is just unacceptable. I believe the warranty is on the device not the date of purchase since this is an entirely a new phone. UGH!

Customer Support. I've always had good interaction with AT&T technical support and for the most part, customer service. I recently had a $5 late charge on my wireless bill. I called to see if it could be removed since it was only one day late because my bank (through which I pay all my bills) rolled out a new app that lost my payment. The Rep I talked to kept saying it was a 'valid' charge repeatedly. When I asked to speak to a supervisor, she said the supervisor was busy. I said I'd wait for him/her. The agent said the supervisor would give me the same answer. The agent then said she couldn't do anything about the late charge because I had already paid it. This was a blatant lie since my new invoice with the late charge had just arrived and the previous bill did not have the late charge on it. Eventually she said a supervisor would call me, but no one ever did. And I was not surprised in the least. Later in the day I talked to a technical agent about my internet speed and he quickly and cheerfully resolved the issue. Later in the day I also spoke with an agent (not through the published AT&T support number) and she found a solution to my satisfaction. I would give her and the technical agent 5 stars and the original agent 0 stars.

Unsatisfactory service. It took multiple calls and too much to finally get the internet hooked up. On top of that I asked to bundle my TV, internet, and cell phones. It’s been a little over three weeks and we still haven’t had our cell phones switched from sprint to AT&T. Not sure what that takes. I was told cims cards would be sent through the mail along with instructions to get this done but so far I haven’t received anything. Unclear about what needs to happen to make this happen. The initial internet hook up went okay but being the wire was just ran across the top of the street it got destroyed by traffic. To get it hooked back up was another call and hassle to have it expedited to get hooked back up. Then the crew who digs the hole underneath the street disconnected it. Another call had to be made to get it reconnected. Too many crews and time to get one thing to work. I’m being billed for internet separately. I thought bundle meant everything would be together meaning one bill but I guess I was wrong.

I forgot how bad ATT really is. I left ATT years ago and within hour of coming back they reminded me why. My phones shipped and the sims were placed incorrectly. I called and spoke with someone in sales, he told me to just switch the sim. I informed him I had already started setting my phone up and then found out the wrong number was assigned to the wrong phone, he then told me tech support was closed. I called tech support on my own after explaining the situation 8 times to the tech she finally told me it’s not her department and sent me to another department. When I got to another department, I tried to explain the issue she cut me off and said she needed to check and see if my number was transferable after 15 mins she came back and asked me did I have the phones. I said to her I am sorry are you asking if I had the phones, when you never stop to listen to the customer issues, the numbers are transferable because they are originally ATT numbers , but instead of you hearing out the customer you needed to tell me what you needed to do. I then proceeded to tell her the issue, she left me on hold for 20mins, the phone disconnected, she never called back after I gave her my number 3 times and ATT was now closed for the day. What a great Welcome to ATT.

UnHappy Return Customer. I want to say that I left AT&T for the ridiculous over charging, secret and random billing that seem to always show up on different bill cycles and at times poor and unprofessional reps that don’t give any real answer to the problem or flat out lie to you when their like typing away at the screen not knowing what kind of charges or add ons your not even asking for. It’s been several years and I decided to go back due to the lack of reliable service in my area. Only to AGAIN find that I’ve been overcharged, and not only that, this MyAT&T app continues to show as my previous account being cancelled . I can’t log into any information for my current account and when I delete and start over it still shows the same account. The best part is that it shows my Balance at $0.00 and yet I get notification that my bill is past due? I called support and what is yet again my hope that this company has found a way to turn around and be customer friendly and trustworthy it just fails to be anything other then the same piece of crap! I would be the one to never listen to reviews but I hope that someone heeds mines!!!! Let’s get back to basics.

My AT+T. This is quite possibly the worst application on my iPhone. It takes forever to load. Extremely slow. And then it usually does not reflect the correct price. Every time my bill comes, I get three or four different prices that are due. When you email me with my bill to review, that’s one total. When I review the text message from my bill, that’s a second different total. When I looked on AT&T,I get yet another total. And when I called in to customer service,There’s another different total. So I find this app absolutely useless. I’ve been with AT&T since 2005 and for much longer with stock. I’ve been with DirecTv just as long and I am considered a preferred customer at both sites. You would never realize that if I hadn’t told you. I get the same thing with DirecTv. I have to call every single months to get a payment extension from the last day of the previous month when my bill is due. I don’t get my Social Security check for three or four days after that. and then when that comes in, I immediately pay my bill on the phone. I have to do that every single month since 2005. It’s just crazy. I am very very dissatisfied with all of these apps regarding AT&T and or DIRECTV!

Issues since October 2019. My most recent experience with Hannah via chat and Kendall via phone was awesome If the issue is taken care of and the other 25 previous people and countless hours I wish I could say the same. It’s been constant issues being my account was in disaster mode. I have spent multiple hours on the phone and at one point one call was almost 5 hours which is insane to say the least. As if being put out of my home wasn’t bad enough the issues with being billed for services not used and so forth is just uncalled for. Your constant price increase as well is just beyond normal however I hope this issue is resolved. Being a customer service manager myself the last two representatives were awesome and I pray my issue is resolved and your equipment will be returned tomorrow. Thanks to Hannah and Kendall both, for their professionalism and customer service. We always hear the bad and never any good so other than this being on going problem their help was actually awesome to say the least. They should be recognized and I hope they have handled my problem moving forward. This will determine if we use you guys at our new home.

Phone Purchase. After making the most recent software update to my IPhone 2020 SE, my battery life tanked. I decided that upgrading to an iPhone 13 would solve that problem. I ordered the phone Christmas evening and the following Monday I received several notices that I would be charged much more than the $9.95 fee per month ($799 less a $350 trade in). I decided to cancel. I called twice and was placed on hold for more than 30 minutes each time. Eventually I got through Monday evening after spending 30 minutes texting and 60 minutes on the phone. The excess charges were explained but they were more than I was led to believe on the app. So, I canceled but since the phone was shipped I was told that I have to refuse delivery from UPS. I went on the UPS app and ATT doesn’t allow the delivery to be refused until it’s actually delivered. UPS said I must leave the carrier a written explanation for my refusal. If ATT has been fully transparent and honest about the charges I’d have been able to make a decision without canceling. The entire process is ridiculous. I’m leaving because it’s so frustrating dealing with customer service that I’m changing carriers. I don’t care about the price as much as I care about honesty which is totally lacking. Good bye ATT!!!!!!!

Yikes, y’all nerds need Yelp or something. People, please, we all know AT&T is, like, the proverbial poster child of customer service SUCKAGE, but this here situation is about THE APP. One can look up practically anything one desires or needs to without having to log into the old interwebs or use the Google machine. You can put your already late bill off for another three weeks(and promise to pay by “Web/Other,” say what!), or you can find that phone number from that missed call with no voicemail from that dude that you forgot to save into your contacts(or, for that matter, call back), like, two weeks ago(so it ain’t in your call log anymore) in your detailed usage history, all by logging in with your thumbprint and typing exactly zero words. And I don’t know about these glitches, notifications, and account issue alerts(or whatevers), but...maybe something IS wrong with your account, Negative Nancy. The Genius Bar is an Apple thing, not an AT&T thing, and even that isn’t populated with a multitude of available “geniuses,” so...what do you think the friggin AT&T customer “service” 24 hour phone center is populated with? Hmmm??

Worse customer service ever. I called and spoke with a Rep and was given a whole package information (2 hr call), chose my options, was told I would get a service call, never did. I called a week later and was told that the service I was told about earlier was not even available in my area and we would have to start all over. That was another 2.25hr call. 🤦‍♀️ Was told my router would come in the mail and then a service rep would come to set up. Service man came the day before the router came. Told us “easy to plug in and set up yourself”. Phone Rep reassured me no interruptions in my service from the prior acct holder to mine. I received the router next day...couldn’t set up. Two accounts in the system. Chat started with very helpful Reps from three different Dept’s trying to figure out what was wrong....deleted one account and still couldn’t get router functional🤦‍♀️. Not only was service lost (to my business by the way) for three working days!!!!!...but have to wait until Monday afternoon for next available service call. The very worst experience ever...despite the great chat crew who attempted to help me...and promised an “inconvenience fee” once my service gets started. All I can say is...”I better get some sort of discount for this nightmare and loss of service”😡

Customer Service. Terrible experience with ATT right now, I have called and spoke with 3 different people and my issue is still not resolved. My father called and was told the issue would have to be resolved tomorrow. I have been a loyal customer for 15+ years and i can’t understand how none of your support staff could figure out the issue and none of your support staff can figure out where and how someone, i don’t know, changed our address, changed the authorized users of the account and deleted all of our phones from our account. This is the worst experience i have ever had with your company and if my issue isn’t resolved tomorrow by 9am, i will cancel my service with your company and go to a company that can protect our private information and has better security for this type of issue. Let me also mention that none of your representatives think that this is a fraud issue, it’s a fraud issue. Someone is using four information to have a phone and your company is doing nothing about it.

App needs an overall!!!. I’ve had ATT for over 4yrs & until recently haven’t had issues with this app. I used to be able to view my bills but can’t now…they have to be downloaded now. Why??? Since it’s a mobile application why, as a customer do I need to download a bill instead of viewing it on the app & only download a bill to my phone if I have an issue. Not everyone has a phone with high GB memory, a tablet or computer for bill storage. It’s almost like the company doesn’t want its customers to have ready access to their bills to avoid billing errors being caught & addressed & possible credit to the ATT account. I ran into this issue & caught an error that had been ongoing for almost 6 months. Also payments & payment arrangements were more straightforward on previous versions of the app. Navigation of the app is slow regardless of whether I’m using WiFi or cellular data & I often get error messages. I’m a loyal ATT customer & hope y’all can get the bugs worked out so I can better utilize it in the future as I have in the past.

My experience. I’m getting the run around I’ve purchased service with AT&T online and my phone was delivered by “enjoy” a provider that AT&T uses to deliver and activate their phones for their customers that was a very weird experience in its self because Zoe M asked for my credit card (why did she ask for my credit card) any way on 6/1 my boyfriend called me on a different phone informing that his phone was not working so I checked the AT&T app and there it goes a notice informing me that the phone was suspended so I activate the phone everything seemed okay until the next day I try to make a very important phone call it states I was block from using the network! I look on the AT&T app and there it goes now my phone shows it’s been suspended then I reactivate it everything goes fine until a few weeks later it happens again first his phone then the next day my phone on top of that my bill shows it close to $400 (I never been late for a bill ) I finally get frustrated enough to call AT&T they couldn’t tell me why my phone kept being suspended but they did inform me that my bill was high because it showed that they where charging me for three accounts I only have two.. fast forward to today I’m still having this problem

Locked out of account. I got a letter in the mail from AT&T about 2 months ago stating someone was trying to access my account through the AT&T mobile app. and for security purposes they had frozen my account. The letter stated I had to go into the app. and change my password. I did that then it stated for additional security it was going to send me a text or email with a passcode to enter. When I attempted to push the send prompt it did nothing. After deleting the app. then reinstalling several times it did the same thing. I spent about 2 hours during several calls to straighten this out without success. Customer service shows no record of a letter being sent or any block on my account. Unless the scammers are getting more sophisticated, got a hold of the AT&T wireless mailing list and are sending out fake letters then AT&T has some unresolved issues. As of this morning I am having the same issue. Can’t order a new phone, can’t pay my bill, can’t check my minutes or any other in-app. application. Anyway, I am on a family plan. Due to poor coverage in our area and the number of dropped calls they all want me to change providers. I have been with AT&T for maybe 20 years now. I think they are right and it’s time to change.

Att. I been with you forever now I started in 1997 and I am very unhappy with how now where I live I don’t get good service at my house or in the town where my kids go to school at mounds Oklahoma. And our bill just keep going up all the time and I don’t like that part . We are working people and just seeing your bill always going up makes it really hard on us ! And even more so when service is not half as good as it was 6/7 years ago . It used to be the best service in mounds Oklahoma . And due to everything going on we make less then half of what we made and I have to work from home . And it’s really when it hit or miss and you have to go to the place on your house to get service ! And when you call to talk to people about the bill that just keep talking over you reading things off their computer not listing to what you have to say . Believe me I know they are doing their job but listing to someone us is key ! And I feel like every tome I call I get the run around . Alway going from one person to another people telling my story over and over to just find out that yet again today August 10 I am doing the same thing again !! I am very upset over this and very unhappy ! I’ve been with you guys for years and I feel very unhappy with this service .

Disgusted. I am so disgusted with AT&T their customer service has been rude and unhelpful I have spent numerous days and hours on the phone trying to fix errors on their part lies that I was told things added to my bill that I never authorized every person you talk to has a different story or different excuse and is unhelpful to fix the situation I was talked into switching my wireless service guaranteed is great prices get my phones ported over it one hooked up and then as I’m activating the phone everything that I was told I was going to get was a lie and nobody at AT&T was willing to back up what I was told I would get or help in anyway that was after three hours on the phone and being transferred from one person to the next so I sent my cell phone service back to where it started then with my TV and Internet my promotion was ending I was told I get a certain promotion and it would one would stop the next one would start that was a lie and they would not back up that either spent over three hours on the phone today trying to get that situated and I was charged for my wireless service also I’m trying to get that off of there I am so sick of them in their lies looking to take my business elsewhere

Consumer. I agree with the above customer. This also happened to me. Your training of these customer service needs “compassionate and understanding representatives, also like her we were given the mistreatment and we cannot see what the plan or program that the c/s rep is typing in. We can only believe they are keeping our separate plan. Trust seems to be a lesser issuer here. Lost on commercial trade. These people that we “trust” sometimes is a game changer. My case was offered to take on two Se phones because my 2- 8 phones were lost in transit the Second time to my significant other was in another country and fed x was unable to deliver him the parcel because customs also made up some cocoa me me story. So we sent the second phone by usps and it was to be delivered as a gift and guess what it was to be delivered on June 13,18. It is now the24th and he has now returned to the US with neither phone So the tale is att still bills for theses phones because it originally sent to a us adress and it was received. So they att has no further responsibility. So I guess we have to repot them list/ stolen and than go thru that channel? Just saying att is their to support you in any way ..........

Made my Day. I was uncertain about who I would like to give my business to cause there’s a lot of great competitors out trying to pull you in one way or another. So I had make a big choice on where I wanted to go to so I made decision and went with the most I think that been around for decades so I pick At&T and I’m glad I did not only making the best of them but the easy app was walk able and straight forward answer I was looking for my questions I had and was able ease my mind with the answer right in front me in the app that was provided to me with out having to deal with a associate looken for the best Commission that they would get or haggling me with the common sales pitch and pushing to pick this accessory or the famous words it not gonnns function with having this or that if you what I mean I apologize for this quick review and experience I had dealing with this awesome web site that’s self-explanatory. Best wishes on this wonderful holidays season. Thank you I hope this quick review helps out in any way possible.

Very irresponsible company. Some one had broken into my account and had ordered 2 phones. I had reported on my own accord to the customer service representative and the fraud department that a breach has occurred and you have shipped the phone which I have not ordered. The fraud team did not ask any details of who had ordered it and is there any information that I have. During one of the calls the fraud team was able to directly talk to the fraudster. The fraudster had contacted me from an ATT 1800 number and fraudster had also provided me a shipping label with a name and shipping address to ship the ordered phones. ATT was and is totally irresponsible in handling this case. Now I have received a 548$ bill. This is total lack of service and lack of protection to my account. Though repeated attempts were made by me to report this fraud, ATT never showed any interest in finding the fraudster or addressing this issue to me, but have promptly send me a bill. This lacks total lack of professionalism. I think inaction by ATT it will pave way to more frauds on the innocent coustomers. I had requested in all my calls to send me a transcript or report on this regard but no action has taken place so far. Irresponsible corporate company with no regard in addressing the fraud.

No más. I don't want to be staring at this $265 att bill, wondering how I got myself into this situation and how I'm going to finance it. I have to call, again, for the nth time, and be rerouted to four different people only to have my problem remain unresolved. Hours upon hours I have spent dealing with the agents, some of whom don't understand English or how to pronúnciate words, others who simply want me transferred down the line cuz they don't wanna deal with it. I've been lied to, promised the bill won't be any higher, it's always more than it should be. DIRECTV is locked at $90 for now gracias a dios and I should owe about 220, not 265, there are access fees that should not be there on both phones, and if I deactivate one of my devices I get charged 58 dollars cuz I'm breaking the contract for that particular device. I don't know why I haven't switched yet, but it's time. Upcharges all over, access fees, activation fees, cancellation fees, administrative fees, government fees. You advertise that you no longer have contracts, so I want out of this one free of charge. Most of the time I don't even get service in my house or on my porch, and my phone has been dropping calls the past two days, unable to connect to the other line. The call paused at 0:00 seconds. No more I'm done

AT&T is one of the worst companies on the planet. It boggles my mind how inept this company has CONSISTENTLY been on my many years as a customer. The only reason a stay with the company is because there actual service and pricing are very good, but when it comes to customer support they are almost laughably inept. Their app (which is really just their various horrible horrible websites) does what it is supposed to do about 50% of the time. I have spent HOURS of my life on the phone with AT&T trying to resolve ineptitude. One hand doesn’t know what the other hand is doing. You get bounced around multiple departments with long hold times and are given inconsistent information that doesn’t seem to carry through in their account notes even though they say they are making them. The only competent agents I’ve spoken with are through their loyalty department. I just call them directly from now on. The things you are supposed to be able to take care of online or through this god awful app) don’t work half the time and the other half of the time they can’t seem to take care of it over the phone because you can only do it online. It’s almost criminal how bad this company is and how little they seem to care about fixing it.

Needs better billing dept. We were with AT&T long ago, but after going rounds with our bill all the time we swapped. I even changed house phone service because they could e we get it right. A few years ago we were approached (because my husband is a fireman) about switching back to AT&T....I was totally against it. After complete assurance from salesman, we switched our cell phones and to DirecTv. It took 5 months to get billing straight. I never signed up for autopay for $20 discount because I didn’t trust the bill to be right. We went from Dish to DirecTv...very disappointed...DirecTv is way behind and prices were actually higher. I’m finally out of my contract and just hung up canceling my service....so glad I’m done with DirecTv. Cell service has been good...at times signal is better than it was with Verizon so we are keeping cell phone service for now. If they mess with bill once DirevTv is taken off...well cancel cell service too. Billing dept needs a lot of help!! They could also stand to treat current customers and long time customers better than they do new ones...if you want to keep people...offer them good deals without them trying to cancel!

Swindled on a “free” I phone. So the wife and I switched over to AT&T almost two years ago. Specifically because they were running a deal of sign with them and get a new iPhone. I didn’t want to do it. I was fine at Verizon shoulda stuck with them. Anyway the conman that sold us the phones said we’d have to pay for them for the first couple of months then the payments would fall off. Cool, that didn’t happen. I was working two jobs and didn’t have time to stay on hold for hours at a time. So my wife finally gets around to it. She calls they tell her we need to go to an AT&T store we do we sort it out they say they’re going to credit us with a 435$ credit (not nearly what enough to cover what we’ve been paying for the phones but hey I’ll take it.) They credit my wife’s account but not mine. And now that this covid pandemic is happening and I’ve lost one of my incomes these chicken hawks are still charging me in full. So thanks for the old bait and switch tactic AT&T. Maybe your big wigs need retraining in business ethics since your company obviously has none. So stoked your head ceo is stepping down hopefully this greedy corporation will gain some empathy. Best believe when my contract is up I’ll be switching back to Verizon. But y’all are the same anyway.

Won’t log you on. I can go to the AT&T website and I can log into my AT&T on the Internet on my iPhone 8 plus, I’ve removed the AT&T app, I’ve updated it, I reinstalled it, there is no cache that you can clear on a iPhone, I’ve tried it over cellular data, I’ve tried it over Wi-Fi, nothing. I’ve tried to log into the my AT&T app with the wrong password it recognizes a bad password, I log into it with my correct password it says seems that you have not been on the site for a while, and I’ve actually logged into the my AT&T account on the Internet. On the AT&T app after I get my password in there it says we recognize you have two accounts and AT&T account and a DIRECTV account which one do you want to use I see the AT&T account and I get the same screen each time looks like something happened start over and go back to the beginning and I never get logged in, but I go back out to the website I go through the webpage and I get logged in and see my account information and everything and I can log into DirectTV app anytime. Spent 30 minutes on the phone with AT&T they made me reset my passcode, sent me to an expert on this which ended up actually being sent to the billing department and they had no clue what to do I guess I’m never going to use the app anymore.