LG Soundbar App Reviews

Better than old app. Despite comments from others this app automatically and immediately found my SK10Y sound bar. It seems to have all the necessary features and worked well to the extent used. The only detractors to me is the lengthy terms you have to agree to, and the fact that a huge company like LG can’t provide an iPad version of this app. That’s so 15 years ago.

Works just fine. I just set it up & everything works perfectly fine. I’m not sure why there are so many negative reviews or comments about having to switch back & forth between networks. I plugged it in, fired up the app which asked me for my network password. Entered that and began enjoying surround sound. Great product & nice app.

Disappointing app. The sound bar I bough SP8YN was an upgrade from the previous 3 year old model LG sound bar I had. Got WI-FI hopping the Atmos would be great. However the tuning feature won’t work because WI-FI like everyone else won’t connect to the app. I’ve tried everything. Only thing that works is to connect directly to the Wi-Fi from the settings in your phone. The app will NOT connect no matter what I do. This causes you to lose all internet functions on your phone since obviously the Wi-Fi on the sound bar is not connected to the internet. Disappointing especially considering LG is a top tier electronics manufacturer. DONT get a LG sound bar if you want any internet connected functions.

Room Calibration Fails. I've tried to use the Room Calibration feature numerous times and it always fails. It says my subwoofer needs to be near my soundbar. It's maybe 4ft away on the floor. When I first bought my soundbar it ran fine. Then almost a year into owning it, the subwoofer wouldn't connect so I sent it into LG for service. They sent it back and Room Calibration hasn't worked since. I've factory reset my soundbar and have re-paired the subwoofer. It connects and works fine and has a solid green light and even makes noises when the calibration is running, but the app ALWAYS says it's failed because of the subwoofer. Contacted LG about the issue and they told me I'd have to pay for a repair even though both devices are working fine and it only stopped being able to calibrate AFTER they sent the unit back.

Connecting app to the sound bar disrupts LG TV sound out selection. Whenever my phone disconnects the Bluetooth connection to the sound bar (out of range or timeout) the app no longer can access sound bar features. When I reconnect in iPhone settings Bluetooth to the sound bar, the previously set sound out to HDMI ARC on my LG TV switches to internal speaker. Developers, please stop this behavior

Can not connect at all to my Bluetooth soundbar.. I go through set up, it searches for my soundbar, and always finds nothing. It then tells me to connect to the soundbar using my phone. I connect and verify that I can hear my phones music through the soundbar. Then re launch the app and do setup again. Same issue. It can’t find it and tells me to connect with my phone. All I want to do is control the bass of my sub since I lost the remote when I moved out of state.

Doesn’t work with WPA2 or WPA3 security. This app forces you to the ThinQ app, which doesn’t let you specify WPA2 security. It won’t connect to WiFi router unless I lower security setting to WPA. My LG G4 OLED wont register with the S95TR soundbar since latest update. This makes it impossible to use the built in wireless WOWCast feature. I’m regretting buying the S95TR. Note: I was able to set the WiFi password and security by using my iPhone WiFi settings after putting the soundbar into WiFi setup mode by pressing the soundbar WiFi. Button until it blinked three white leds. Then I used the iPhone to enter the password. The ThinQ app needs fixing to allow this or the instructions should explain the alternate method which I actually found in an internet search.

incredibly bad. This app is minimum effort garbage that may work for you if you are lucky. For context, I'm trying to use it to configure an SP9YA soundbar. To be clear, my desired result of using this app is to have the bar connected to my wifi so that I can use it as an AirPlay speaker or whatever. The app doesn't let you do much configuration that you can't do with the bar's remote, and the stuff unique to the app seems of marginal benefit (at best) anyway. So what's the problem? Well, the process of booting up the app, connecting to the bar via Bluetooth, and getting it to connect to your wifi is poorly documented, poorly presented in the UI, and *incredibly* flaky. The first time I tried, it took ~5 tries and then worked for no apparent reason; then my cat somehow managed to factory reset the bar by walking over the buttons and then it took me ~10 tries to get it to connect again. There was no discernible difference between these attempts, and it's clear that the bar has no fundamental issue with being connected to my wifi, so what's the problem? Well, that's something only LG can figure out, and they obviously don't care. Seriously, it's bad. Steer clear unless you *really* want to be able to AirPlay to your LG soundbar. And if you proceed past this point, may God have mercy on your soul.

Absolutely useless and a junk rating. Stay with Samsung TV’s. Next time I will buy another Samsung TV and sound bar. Because expecting LG to have an semblance of a working product is just too much. This app and their ThinQ app are about as worthwhile has shooting yourself in the head with a dart gun repeatedly, hoping it knocks something lose or relieves the headaches and stress their useless products do to us consumers that paid good money for this absolute JUNK

You can't remove connected soundbars?!?. Title says it all. I have 2 LG soundbars in the house, SP9YA and a S65Q. The app sees both soundbars in setup but I am trying to install the S65Q in the app, follow the appropriate steps (which are horribly translated into proper English) and it always automatically connects to the former instead of the latter. And what's worse is I CANNOT DELETE the SP9YA from the app at all! And why ask if it has wifi and you answer no but still needs a wifi connection for a BT bar connection? Absolutely garbage if your app doesn't have basic functionality like removing soundbars from the app.

No connection issues. So yeah this version has same functions but mine connected right away and the bars don’t drop from app like they use too. Yeah some people may not be happy but with this being a re- design and new bars and firmware updates coming out I am sure this app will be updated as well.

Performed latest update and now cannot pair sound at through Wi-Fi!!!. I received the S90QY in June of 2022 and was able to successfully connect app to my network and was able to use app to adjust my sound at settings perfectly. Even if I lost connection, I reset the Wi-Fi sound-bar and reconnected on my network and everything worked perfectly. BUT after latest update I cannot connect the app and sound-bar anymore!!! I had no problems connecting unit to network. But now I cannot do it anymore. Please fix this!!!

Works well so far. I’ve just connected my SPD7Y for the first time and it works pretty well. One thing this app needs is the ability to further dim or turn off the display on the sound bar. Display is still a bit bright and that option would be great

App is better than before. I like the app much better than the old one. However, still no instructions on how to use “Sound Diagnosis” on the app. All it does is switch input to Wi-Fi and sets everything at 0. You have the option to click a button that says “Listening to sound” but all it does it play one beep from the sound bar. Nothing happens no matter how many times you press or hold button. No information on google as well.

Waste of Time. Period.. After you spend however many hundreds on your new sound bar/speakers/woofer - it’s a refreshing feeling knowing you MIGHT be able to control some of the stuff on your phone via WiFi. Get used to using the remote, because this app is completely useless. It will work sometimes, then others it will act like it’s never even been set up. Very very poorly designed & operated. Don’t even waste your time.

This app has no reason to be this low. This app must been bad a launch not now this app is amazing I been trying to up my bass and I did it thanks to this app I could adjust my speaker and woofer to how I want it also quick tip after your done the sound bar may not play on your tv turn off your tv and the soundbar and then the TV only and it should be like normal and with the new settings installed YOUR WELCOME

App always disconnects from internet!. Have the sp9ya LG soundbar. LG decided it was wise to not have features on the remote for a $1000 sound bar. Can’t turn on and off night mode easily or DRC. Have no choice but to use this app. After 24 hours, it disconnects from my network and I have to waste 20 minutes of my life to reset the whole sound bar and reconnect the app to sound bar. If I’d known this app was needed for the features of my sound bar and that the app was extremely unreliable, I would have never purchased this LG sound bar. It’s a shame, because it sounds great and is a good match with my LG Oled. Get it fixed LG or, let me return your soundbar for another brand that has a full remote. Very unsatisfied…..

App must have been updated. Just bought the SP8YA and connected to the app in a few minutes. Makes it easy to change the settings on the sound bar.

App won’t connect. At the time I’m wanting this the app has a 1.6 star review. Like nearly every other person has started I can’t get the app to connect to the speaker. My phone is connected via Bluetooth and plays music just fine. The app asks to connect via WiFi then while searching asks to connect to Bluetooth ( even though I’m already connect). I’ve had it twice actually start to connect to WiFi asking for my password and the speaker actually says connected, but nothing from the app. Then it starts over again repeatedly asking me to connect to Bluetooth ( again even though it already is). Seems like this has been an issue for a while with no fix in site. Come on LG app developers!

Bug since the latest update SP9YA(68). I had no complaints before the update. However, since, the sounds looses depth in the bass every 10 seconds or so, making it really distracting when watching TV. I had reset the sound bar and the sound settings. But no change. It seems it comes from the DRC settings. Turning it off seems to temporarily fix it

Works perfectly fine 🤷‍♂️. Not sure why all the bad reviews? Unless the issues were fixed recently. I used to have the old LG Wi-Fi sound bar app and it was discontinued. Installed this today and I had no issues connecting my sound bar. Yes you have to connect to sound bars Wi-Fi when first trying to connect to app, but after that you get connected right back to your home Wi-Fi. So not sure why some people keep saying you have to stay connected to sound bar Wi-Fi to use app to control bar or change settings. Haven’t lost connection with the sound bar yet. Everything works fine.

Literally doesn’t work. Just bought a new LG SN6Y sound bar subwoofer setup and upon finding there was a companion app I wanted to see what all you could do with the new tech I had purchased but the app is entirely unusable, no matter what I’ve done I can’t get the sound bar to connect or honestly even appear during the pairing process. I’m using a 12 Pro Max so I would like to say it may be on that end but I would certainly hope not. Would be inclined to change my rating if I could actually hear back from support about fixing my issue. The hardware rocks tho

Works with new LG soundbar!. Works great with my new LG QP5 Eclair. Almost didn’t download due to reviews. Glad I tried anyways. App works perfectly and allows the user to customize a lg sound bar where the remote it comes with does not.

Get LG Sound-bar to work & forget the app. How to get this LG Soundbar to even work. LG has poor micro instructions. First unpack everything. The Soundbar must be plugged in to outlet. And you use the optical wire to plug from Soundbar to TV. Plug in Subwoofer. The receiver or other black box plug in. Two little speakers HAVE to be wired into back of receiver. The two 10 foot wires are either BLUE or GREY. They are split on each end. Tricky part. One of the split wires has a black thread running through split.. Other side of split is clear. The black thread split goes into black Jack on receiver or -. Then the Soundbar & speakers should work. The remote has a lower left triple circle button to adjust the Speakers. The little wired ones are just R or rear so they adjust together as one. As far as app is concerned I haven’t figured out if it’s a scam app or what. But you don’t need it .. you can make all adjustments on remote..

LG 55 QLED and LG sound bar SP8Y on HDMI ARC - still not working. LG 55 QLED and LG sound bar SP8Y only 3 months old (both) - tv cannot even start sound bar from HDMI ARC port 10% of the time. Terrible much more to say… I’ve tried everything and even when it comes on with the tv the sound gets out of sync all the time the longer I use it.. so it seems like a piece a junk technology in one or the other devices … or both. I changed out two older Samsung and Onyko receiver devices that would not start up together … thought using the same company and a simpler direct connection would surely fix it… WRONG $3500+ waste of time and money… still same issues. Not recommended.

App won’t recognize I connected to the soundbar. I’ve wasted my last 45 minutes trying to get this god awful app to recognize my soundbar. I’ve done everything it’s asked me,I connected my sound bar to my phone and went back to the app. And it still won’t recognize that I did. This app need more attention to it the creators know absolutely NOTHING about how to work a app like this. please fix this app

LG Soundbar App. I can’t believe how incompetent this app is! I have the latest LG soundbar “LG SN11 something” and from the start it asks if the soundbar has a Wi-Fi button, it does not. Asks if it has a Bluetooth button it does not, and it asks if it has a Google button in which I do not want to connect with for reasons that will make this comment too long. I worked around it and went to my phones Bluetooth and found the speaker there and connected but the app tells you to return and continue to work and does absolutely nothing. It stinks because with the previous version I was at least able to customize sound settings for the back and front speakers and this cannot be controlled through the remote. LG, I’m very surprised! Do better!

Poor App Quality. This app doesn’t have much stability. My soundbar needs repaired just about every time I open it. It also lacks substance. Like it’s a little too minimal. One more thing where is there a way I can add the lighting effects as the app pic shows in the details. And if there’s more I’d like to know! Thanks.

Don't understand low reviews. I use this app so much that I added it to my home bar. And as a software developer, I have no complaints and I find it well functioned, intuitive, and problem free. I mainly use it in e-arc mode connected to an LG OLED which is connected to an Apple TV. I often change listening modes and channel levels depending on the content and the time of day. I suppose this is a case where only people with issues bother to review the app. But even with constant use I love it and have had no problems. My only wish is to be able to adjust each channel's volume more than +-6db's, but this is probably a hardware limitation.

Just ok, needs some more work from LG. The LG soundbar remote app is okay overall. It’s pretty nice that it allows you to control all the functions of the speaker directly from your phone, which makes for a more seamless experience. However, one drawback is that the app disconnects every time the TV turns off, which can be quite annoying. The workaround is to refresh the app and manually reconnect the TV to the soundbar, but it would be better if this issue didn’t happen in the first place.

It works!. I am not going to lie, looking at these reviews had me extremely worried. I thought I was going to have to return this soundbar due to terrible app support. Thankfully that wasn’t the case. Had zero issues connecting to and setting up my S80QY soundbar. Good luck everybody else.

Buggy. I like the idea of this sound bar. I don’t mind going to my phone for the sound bar menu. The problem is.. it doesn’t work. For instance, when I try to use the AI Room Calibration button, the app does nothing. The sound bar does not respond. Also, the sound bar in the app continues to vanish, send me to Google to reconnect, and come back, constantly. It’s a mess of a product. I emailed LG customer service for help on a fix and was ignored after a couple emails.

App no longer connects to my soundbar.. The app worked fine at first, I’d connect to my soundbar via Bluetooth and be able to adjust settings effortlessly. However, within a month of setting my soundbar up the app refuses to connect to my soundbar. I’ve tried forgetting the device and pairing it again and nothing. LG SHOULD have enough money to have their developers create a more stable app. But this garbage app is all they can deliver to us, the customers. Very disappointing.

If you have trouble connecting read this!. Let me just start off by saying that the execution of an intuitive setup is terrible and has failed miserably. After sever hours I finally figured out that in order to connect you need to connect to the sound bar as a wi-if network. For instance, on IOS, go to settings> wi-fi> then select the soundbar as the actual network. Once you do this, you can use the app to connect and adjust settings. I lose access to the internet by doing this, and I am sure there is a way to maybe setup as air play or something but haven’t figured that part out yet. I just switch back and forth as needed. I hope they improve this app soon, but looking at how long this has been an issue, I highly doubt it.

Soundbar Doesn’t Stay Connected. I will be returning my new LG soundbar because of how useless this app is. I have a Bose soundbar and went through all of the steps to connect to the app. I did it once and have never had to do it again. I decided to go with LG for another room since it’s slightly cheaper. The app is fine when you’re connected, but I have to set it up *every* time I turn off my TV and come back. It is very annoying! I also don’t like that I need two different apps for music and soundbar settings. I can do all in one through Bose. The music app won’t work for my soundbar. Through tricky wording, the soundbar is advertised as wireless, but it really isn’t. I can’t connect my music through the app. Returning my soundbar for something with a working app.

Works Great with S75QR. Connected to the soundbar within 1 minute and downloaded an updated. Noticeable improvement in clear voice setting and I love the apps different sound features.

Terrible. This app works 1/10 times. 9 out of 10 times that you open the app on any given day, it will NOT recognize your previously connected sound bar. Then 2 days later with the exact same settings (wifi same network and Bluetooth on) you can get the magical 1 in 10 where it fully functions and you can change settings. There really isn’t a rhyme or reason to it besides that most of the time it just doesn’t work at all.

Always defaults to second Lg sound bar. After waiting and waiting for an updated sound bar app so I did not have to rely on Google assistant to check for firmware or to setup from scratch, this all arrived but always defaults to my other LgSk6 that is in the game room instead of my main and newest sound bar in the den, the Sn10Yg. Why can’t I set a primary startup sound bar and it retain it. Multiple steps to just adjust volume…

Quality of life feature missing. I just got the LG S90QY, which this app supports. Setup went fine, if a bit clunky. Options are sparse - but the soundbar is fairly simple so this makes sense. One huge missing feature is the status of signal information. The app will tell you when it’s getting atmos, presumably when it’s getting dts as well - though my source (Apple TV 4k) isn’t setup to send that. What it doesn’t tell you is anything regarding the channels when LPCM is sent. It just says PCM. It would be super helpful for the app or the bar to report if that PCM signal is 2.1, 5.1 or 7.1. This is frustrating especially when setting up as you want to make sure things are working the way you expect and as far as I can tell there’s no good way to do that.

Better than I had expected. When an app is this lowly rated, I was concerned I might be downloading a scam or broken mess. I wanted a way to turn off the display of ARC, which seemed to always be on, and I thought there had to be something else useful given the remote settings button is terrible. I was able to download the latest software updates, change some sound settings, and changed the display to auto-off. So much better than I expected given the low rating, but I’m glad I used it and made those changes. Feel free to use this review because it’s insane how many bad reviews the app has given it does everything I could have asked for.

Won’t connect sound bar to wifi. This app is junk. I mean come on, LG is a huge established company. They should be able to hire competent developers that can create an app that works especially when it’s an intrgual part of the experience of the device. I’m supposed to use the app to connect my LG SP8YA sound bar to my home wifi. I can find sound bar with the app but when I try to connect it to my wifi it simply won’t work. I’ve tried using on iOS 14 and iOS 15 on 3 different devices and it just doesn’t work. I also tried on two different routers, 2.4 and 5 ghz and nothing. The app can’t get the sound bar to connect. This sound bar is expensive, it work with Alexia, Google, and Airplay 2. None of witch works if it can’t connect to wifi. Also, LG’s customer service is joke, the first rep I spoke to did t even know how AirPlay works.

What were they thinking…or maybe they weren’t. I’m relatively new to all this new digital technology, arc Dolby, Atmos, etc. but I do know that I just shelled out over $4000 for a new LG TV and a new LG Sound Bar. The sound bar has been nothing but problems since day one losing connection frequently, confusing to operate and not reliable. The app is buggy and that’s being kind. A complete confusing mess. Highly recommend trying to return your sound bar. If you can. I am unfortunately stuck with it pounding my head against the wall figuring out what’s going on… run don’t walk from this sound bar, let alone this sad excuse for an app that you literally need to make the sound bar work for the brief time that it does.

No guidance on how to resolve issues. So I paid like $800 for this system to use with my LG TV, both of which are advertised as having WOWCAST. speakers have connected to WIFI perfectly fine. TV is also connected to WiFi. Yet for some reason the TV cannot connect to the speaker. It doesn’t see it. No instructions through the app or anywhere else. I’ve also tried using the AI room calibration and it’s failed every time. This app is almost useless. For $800, I really expected more. Or at least for the thing to work as advertised. Last time I buy from LG.

Update after a few months. So, it worked for a while. Guess the app updated and now it won’t connect at all. Can still connect phone via Bluetooth and play music but the app itself doesn’t recognize the sound bar anymore. Have tried restarting/reinstalling app, phone and sound bar to no avail. Looks like I’ll be using two remotes again. Oh well, sad that LG can’t get their own products to work with their own apps. Kind of ridiculous

Cannot connect SN6Y no matter what I do. First the app asks if you have a WiFi sound bar. I tap no. Then it asks if there's google assistant. I tap no. Then it says searching, and asks to press the Bluetooth button. I press F once to put it into Bluetooth mode. It says to connect using settings then come back to the app. I go to settings and find sn6y and connect to it, so the sound bar is clearly advertising itself. I return to the app... nothing. I have tried even with my phone connected beforehand. This app is terrible, it won't even connect to let me change settings. How was this ever released to App Store?

Works flawlessly with my 3.1 LG Soundbar (S65Q). Very useful app that lets you change modes, settings, updates, etc. on your soundbar. So far I have been able to use the app with ease. Once you connect your phone to the soundbar via Bluetooth, you’re good to go. For reference, I have my bar connected to my TV via HDMIarc, which from what I understand it’s the preferred method.

Confusing and infuriating sums it up.. Purchased an LG SL8YG Dolby atmos soundbar a while back and the app was already a huge headache, got it to work without using to a soundbar but I purchased the rear speakers yesterday which had its own connect box unit and connecting it was a nightmare as well, couldn’t even sync it let alone test out the rear speakers or customize the sound. I think I’m getting rid of the whole thing and going Sony or Samsung next. I’ll do my research to make sure they actually get some good engineers that can create a functioning app, Unlike this trash which I don’t understand why there’s a thinQ app for appliances and the tv but a completely SEPARATE app for the soundbars that don’t even work to begin with.

Doesn’t work. This app is completely useless because it simply doesn’t work, the one single time I got it to connect to the soundbar it only worked for a day and next time I opened the app the soundbar was home and impossible to connect again, even connecting with Bluetooth and going back to the app doesn’t work, nothing happens. I will never use an LG product again if this is the standard of your quality

App works. Don’t know why so many negative reviews…most seem like it’s bc electronics don’t seem to be your thing… don’t blame the app bc u don’t understand how to connect the soundbar and make it work with the tv

Worked great for months, now I cannot stay connected. I’ve been using this app with first my LG SP9YA for almost a year, then months with my LG S95QR. All of a sudden, I can’t connect or do anything with my soundbar because the app will not stay connected. I’ve deleted and redownload the app several times, hard reset the soundbar as well. It seemed to coincide with an update that LG pushed through the app for the soundbar.

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Useless. Doesn’t work, sp8ya won’t connect at all

Bad. .

Doesn’t work. I connect to the sound bar via BT as instructed in the app then nothing. The app can’t tell if the bt is connected so is rubbish. I need to get in to set up the bar to stop allowing external users hijacking it with WAP (very inappropriate for kids) while using it. I tried via the TV but it disconnects the Tv sound bar connection and I was hoping the app would make it easier.

Useless. This app is completely useless. The prompts to connect to the sound bar equate to NOTHING!! Asks me to join wifi, I can link that, but then it does nothing, you can link it to the Bluetooth, great, links up but won’t transfer accross to the app, once again making the app worthless and a waste of time. I’m trying to connect to my tv and does not connect. I can play audio via bt off my phone just phone but cannot connect to the tv??

Why even bother?. Aside from the fact that it randomly disconnects from the sound bar, this useless app is confusing and largely useless. Trying to reconnect after getting disconnected every 5 seconds is like playing a slot machine - pure chance which is supremely frustrating. It’s a premium sound bar that sounds great, why would LG release and then abandon such a lousy app for their excellent sound bar? Why bother?

Sigh of relief. LG has finally replaced its unreliable app melange with a single, simple app that so far seems to work fine. No more being tied to Google for updates or having difficulty keeping the app connected to a sound bar. The user interface needs editing by a good English editor and additional explanation of soundbar features would help new users. A philosophical observation: LG has its TVs controlled by the ThinIQ app and soundbars controlled by this app. It’s a truly schizophrenic universe where my clothes dryer and LG OLED TV live in one app, but my soundbar lives in another app!

What did they did?. From a working so/so app to now useless which begs the question (what did you do?). Now it’s not working with my soundbar which really makes me want to go with the competition

absolutely useless. this app just straight up does not work. unbelievably terrible. and the worst part is it keeps changing what isn’t working at random, so you’re never dealing with one problem.

Frustrating annoying. I’ve forgotten how many times I need to reconnect my sound bar through this app. The reconnecting process is a bliffing nightmare, following the simple easy steps of connecting with WIFI and Bluetooth always every time it does nothing to reconnect… when it works it’s a great app but the inconsistent of losing connection between the app and sound bar is an headache (which it isn’t supposed to be). I’m considering uninstalling this app as it is completely useless, at the moment the sound bar works fine without the app unless there’s a new firmware update.

LG Soundbar App. I have read the reviews and find it hard to believe that people gave the app bad reviews. I suppose anyone can say unhelpful things and even the possibility that the opposition does want you to know the truth. I own an older LG Smart TV the original LG smart remote no longer functions. But even with this disadvantage I have no trouble connecting to the TV / LG Soundbar using this clever app. It has numerous sound settings, Volume controls, the list goes on..Just be aware that you need to download Google Home App to take full advantage of the LG App they work in parallel. I am no tech expert quite the opposite actually, so if I can set up the app in 10 minutes I expect 99% of you can do likewise. I give the app 5/5 well done LG!

Finally a new app. They finally made a new app after that old trash app they Finally redeem them selfs

Can no longer connect. After latest update can no longer connect to soundbar

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Useless. Constantly disconnects from the soundbar by saying it’s disconnected when it is not. Nor is it off. Please update this app!!!

Pratique. J’aime bien l’app. Beaucoup d’options et de choix d’ajustement. Seul bémol, parmi tous ces choix où est l’option pour éteindre la barre de son (SP8YA) à partir de l’application ??? Il me semble Logic de pouvoir effectuer cette commande. Continuez votre bonne ouvrage et en espérant qu’une mise à jour répondras à cette demande.

Won’t connect anytime. SP9YA soundbar. Connected fine for 1 month, then won’t connect. OK, reset soundbar, it worked for a day and then won’t connect. Reset again, worked for a day again and now won’t connect.

🤦🏻‍♂️Does not detect soundbar. Does not work - I give this app 🅾️ out of 🔟 Brand new app user, have had the soundbar for a while. App does not detect my SN7Y soundbar at all. Disconnected and reconnected Bluetooth, forgot the soundbar and rebuilt the connection when the app prompted, turned everything off and on again. Nothing. It’s so focused on wifi connection (something this soundbar doesn’t have) I can’t make it see the Bluetooth connection! I even tried playing music while it searched - can’t find it. It’s definitely connected!! 😂

Works great and love the features. I am glad LG designed this app. It allows me to customize and test things on my sound bar. I’m using an iPhone 14pro. Not sure about the bad reviews but I have had no issues

👎👎👎. Didn’t work… the sound bar connected to the phone, but the app insists that it can’t find the bar …tried for hour no luck. Come on LG, you better than that 👎👎👎

Complete trash. I don’t write reviews. Decided to write one for this after struggling with the set up for an hour. This app reeks of a company that offshored their development to incompetence. Absolute trash UI and UX. It’s clear to me that they did the minimum amount of work to get this app working. UI is clunky with thoughtless and cumbersome navigation. Loading states are abyssmal. Error messages are unhelpful and there is no useful path forward. These guys need to do UX research and hire actual UI designers because this app feels like a developer chopped it up using non-native tech. Complete garbage.

LG… what are you doing... I have the same problem as previous reviewer. LG soundbar paired initially and now boom.. doesn’t work at all. Please fix it!

Only Bluetooth soundbar never connect through this app. No functionality after connecting through Bluetooth. I think mainly people would like to use the app for software updates. Fix it

Works great.. No idea why people give such bad reviews. Sometimes soundbar disconnects and takes s few attempts to reconnect but otherwise it’s great.

No support for LG SN4 sound bar. No support for LG SN4 sound bar which is highly disappointing. Please add support for it.

App doesn’t work. The app doesn’t work anymore.

Wont connect. I used to have the original app, then they updated to this one. It first worked, then I got a new phone and now I cannot get it connected. App says connect to Bluetooth and I have, several times over and over again and it still won’t say I’m connected. Not happy at all, it was one major reason why we purchased this sound bar and subwoofer and extra speakers for it. This is for the LG SK8Y

Doesn’t Work. After pairing with Bluetooth the app does absolutely nothing.

Love it. 🔥🔥🔥🔥🔥

The app is fine. The app works fine people just like complaining

Had to switch to this and it doesn’t work. I had to switch from the lg app to this new one and it doesn’t work, why is it that instead of improving we always seem to move backwards? Maybe it improves for the developers but not for the customers. Crappy app now, will not work and it’s useless.

Terrible app.... This app is so bad, it makes me want to sell my LG soundbar... Doesn’t work! It can’t connect to the soundbar so you can’t access the features to adjust the sound of the soundbar, wich makes the whole experience a nightmare... BAD BAD BAD!...

Great app. This app work great I don’t know why people crying

Ok, but volume slide is stupid. Over a useful app but the most commonly used feature, volume control, is a slider. When your are using volume settings between 0 and 15 the slider is too sensitive and you either mute the audio or blast it. Not great with a baby near by. Please change it plus/minus buttons!

Bluetooth doesn't work. I'm connected to my soundbar with bluetooth on my phone and the app keeps saying to select it in settings. The app has permissions, it doesn't work.

Hi it's me LG I'm the Problem. Dear LG Company, Your soundbar app is is a total migraine to deal with!!! It's there working and connected one day, then you go back to app and it's the freaking thing is gone!! Where'd my soundbar disappear to?? I go to the Manual and follow all the instructions. NOTHING. I repeat this until I just can't anymore. I do EVERYTHING it asks but ZERO success!! Why is it so impossible to make this work LG? Why can you guys not FIX and UPDATE this mess??? I cannot DO any Updates, adjustments or really ANYTHING because of your POS app!!! FIX THIS APP!!!!! Please. Thanks. Sincerely, EVERY LG SOUNDBAR User

Looking good. I have just download the app and it’s looking good. I have auto calibration which made the soundbar really good.

Embarrassing. This has got to be the worst app I’ve ever used. Does not work. Embarrassing coming directly from the manufacturer.

Don't use this. Worst app I have ever used. Can't believe LG published something like this. They can't even connect to their own hardware. I'm returning the speaker because of this.

Ever since the last update of app. When soundbar goes to standby mode it goes offline instead until the power button is pressed on soundbar, no more remote wake via app or anything possible

No longer work after 2 years. After an update, this app is dead in the water. My soundbar was constantly connected the an update disconnected from the soundbar and will no longer reconnect to wifi or the soundbar. It’s trash.

App doesn’t work with Bluetooth. I just bought S95QR soundbar. I’ve been playing music from my phone on the sound bar using Bluetooth. I just downloaded this app. I don’t have a wifi installed yet so I selected Bluetooth. Although I can play music using Bluetooth, The app doesn’t seem to be able to connect to the sound bar… I’m returning the sound bar, I didn’t feel the rear speakers were worthy of the $1000 I paid…

Can't find my sound bar. Can't find my SNY7 sound bar through Bluetooth. Useless app

Functionality stunted on recent update. Ai sound setup removed during recent update. Kind of useless without it.

Buggy app constantly disconnects from soundbar. Rendering this app and the whole “smart” feature useless. I expected better after paying for a premium level soundbar

Doesn’t work..what a waste or time. Like so many other reviews, this app doesn’t work. Able to connect via Bluetooth to my phone and the app still can’t find it. Tried multiple time with no luck…..deleted.

Older model. I have a 2020 model sph4b. It’s not supported with this app but I had previously used it for this soundbar a while back but not a different phone. I just wanted to be able to change the settings back to bass boosted. We like our music and bass so yeah. Would love if it could be supported for the app. Or I just buy a different soundbar.

Bare bones. I expected the app to offer more functionality and this is not it. Doesn’t have much in way of options other than a few basic settings. For example, you should be able to turn individual speakers in a surround sound setup all the way down (or up) for the perfect experience. This one for some reason, only allows up to +- 6 db adjustments from the main soundbar. You can’t turn the soundbar on from the app either. And, when you connect to the soundbar via bluetooth, the source switches to bluetooth automatically. I’d like to keep my source as HDMI while watching TV and connect with my phone’s Bluetooth to make adjustments.

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Garbage app, get better engineers LG. This app is terrible at pairing and in addition requires google home. Getting everything to pair just one time is a miracle in itself. If the connection ever is forgotten and needs to be reset it’s a nightmare going through the process again. I’ve just given up on using the app.

No longer supports my SK9 Wi-Fi sound bar. The app stopped supporting my sound bar. It says it’s been connected before, but will not connect. I’ve tried adding it again and the app gets stuck at Bluetooth connection despite my phone connecting. Very disappointed.

Would give this zero.. Impossible to use while connected to your home Wi-Fi. Have to connect to it’s Wi-Fi which is utter nonsense. Won’t connect to google home. Chrome cast won’t turn off and the app won’t give me any option to turn it off. Can’t test speakers without one single beep.

Does not work on my IPhone. I have this same app on my Samsung and it works absolutely fine on that phone. However I got a new phone and the app won’t even locate the speaker at all so now I can’t control any functions or volume through this new phone like I did on my old phone. And since I lost the remote I’ll have to look for a replacement online.

What a mess I made. I had the sound bar working satisfactorily except I had trouble getting voices the way I wanted them. Maybe the app would help me fix that. Install and connection was easy enough. After I used all the bells and whistles nothing worked the same. My usual volume using e-arc was 10 to 18 at the most. After install I had to jack it to 48 just to hear it. I sort- of got things back to normal after deleting the app and powering down the bar. Then I had to do the whole stupidly difficult syncing to my LG tv. My opinion is use the on screen controls and forget this thing.

Sound bar has been connected before. Went through the trouble of downloading two LG apps for my soundbar to connect. Just for this app to say “soundbar has been connected before, search the soundbar again.” Some people have said they at least got a days use out of the app before it stopped working for them. I got zero. Hot garbage of an app for an electronics company.

Super easy & fast to connect. Simply UI.. Simple to connect to the soundbar. AI auto calibration was quick and sound/speaker control/adjustments are intuitively easy to use. Just what’s needed. Nothing more. 5 stars.

Fine except for the volume slider. The app is fine it works and connects without issue with my sound bar. The only thing I love is that adjusting the volume as a slider in the UI it often over or under shoots when you are using it.

Bluetooth Connection not working. App says to connect to Soundbar using your phone’s Bluetooth and to “Return to the app to continue working” I have connected my phone to the sound bar but returning to the app does nothing. This really is a garbage app as others are pointing out.

Can’t connect to SJ9. Hot garbage that cannot connect to the LG SJ9 so now that the Music flow player app is no longer available how do you configure some settings that were only available in the app, like turning off the display that some idiotic engineers at LG thought should be always on?

WiFi wont stay connected. Since the new update it dropped my WiFi, now I can not get it to reconnect. Have tried multiple times resting the sound bar and going through the connection process. The sound bar shows connected. But the app will tell me it has failed. Need help.

Works perfectly!. I highly recommend this app. Using it with my LG C1 & LG sound bar. Was able to get the firmware updated immediately. It’s sounds like boomers don’t know how to work the app

Easy to use app. Don’t know why this rated so badly. I just got a s90qy sound bar and it synced with no issues. The app works flawlessly and it was a breeze to add the satellite speakers.

Lame App. the app doesn't work, location services are on but will not progress past the option, even if I skip the option and my phone is connected to the sound bar on the bluetooth and I am listening to music the bluetooth option of the app still does not see the sound bar. this app just does not work

Zero stars. Incredibly pathetic attempt at an app by a tech giant. Constant failure to connect with absolutely positively ZERO remedy despite their trash troubleshooting menu. Awful experience all the way around with zero redeeming qualities. Whoever designed this should, respectfully, have a terrible life till death.

Only 3 year old sound bar and stopped support in the app. I got a three-year-old sound bar and I’m trying to do the firmware update on it and the sound bar will not connect to the app because in the app they have already placed this model out of support. And these companies talk about sustainability and reducing e-waste yet they are the biggest creators of it.

Worst app ever. They release an update to my soundbar that somehow fails and at the same time the app boots me out to the point where I have to connect to the soundbar again…. Currently still waiting to connect… I’d stay away from LG in a whole. Can’t contact anyone over this. All they care about is the money and we’re dumb enough to keep buying

Not bad. Works as intended.. Like you I was skeptical reading the reviews about downloading this app. I gave it a try and it was super easy to connect and it works as intended. I would like to see more settings for a $500 sound bar but the app works as advertised.

Crappy app. Come on this is a big company and they write software that doesn’t support the hardware they are selling. The freaking app connected about half the time. I’m not sure what conditions things need to be in in order for it to work properly. What a joke here take my money and give us crap in return. Lg is a joke!!!

Doesn’t work via Bluetooth with LG SN7R. Followed the instructions to the point of connecting to my soundbar via Bluetooth under settings on the phone. Return to the app and nothing. It doesn’t connect, and just become stuck. Too bad. Really wanted this to work.

Works, needs some tweaks. Connects and works well. The volume setting is too sensitive; I’d prefer something with numbers. Also wish I could turn off the sound bar from the app.

Connect via Bluetooth??. How do I connect the app and my soundbar using Bluetooth? It tells me to go to the menu and choose the device I want to connect to using Bluetooth and go back to the app to continue. Well, I’m connected via Bluetooth to the soundbar but the app is not acknowledging that I am. Just says connect to the device and come back to the app. How do I connect?!?! So annoying.

Nothing works. Tried to connect to wifi and with Bluetooth. The app sees the sound bar, but Always fails to connect to wifi. 2.4 or 5ghz, everything fails to connect and I never get past that point. I’ve reset and power cycled the sound bar as well.

Useless. I downloaded this app because I lost the remote. I have the LGSJ2 that is less than a year old. I cannot connect via WiFi, or Bluetooth. When I try via work it’s takes me to Bluetooth then does ABSOLUTELY NOTHING. I have everything LG except for my phone and works great. How did you fumble this app so miserably?

I bought the lg s90Ny. Let’s just say I busted this out of the box plugged it into my oled did all the steps for it. 0 sound coming from my subwoofer. But it says it is connected & the light is on green behind it indicating that it is on. Still 0 sound. This app seems to have been written by a complete numbskull. Very disappointed in LG. To say the least.

LG Soundbar app. I don’t understand all the negative reviews, I’m using this app on my iPhone 14 and iPad Pro with no issues. Maybe uninstall the app and reinstall it?

another bad review. i was skeptical it would work based on the rating, and the consensus is correct, like many others even after connecting to the soundbar via Bluetooth in iOS settings, the app doesn’t find it connected.

This app doesn’t work. I am trying to connect to Bluetooth and once i connect in my iPhone settings and come back to the app it stays on the same screen and doesn’t move forward I can’t see any controls or EQ settings

Was okay until the last update. I have the surround speakers and since the last update they only work when I use the movie mode. I plan to purchase a new sound bar this year and will not consider LG. I’ve had nothing but problems since I purchased it 4 years ago.

Difficult navigation. It mostly works, connecting difficulties aside, but finding a setting you want to change is frustrating. There are menus and sub-areas and even a little settings gear and in reality there are so few things to change that it could all easily be on one scrollable screen.

My Sound-Bar Cannot be Found. I had an older version of an app to control the sound bar that no longer works and it directed me to this app. I’m using the LG SKC9 and the app cannot find it in no matter what I try. The sound bar is connected to WI-FI and I’m steaming from Bluetooth right now on my iPhone. Maybe my sound bar is too old?

S6ny sound bar. This app is totally useless for the S6ny sound bar. It’s obviously not made to accept my sound bar. So frustrated I’m taking the sound bar back and grt one that I can adjust either with or without an app. I just needed to bring dialogue to the forefront or turn down subwoofer 👎

Needs to be improved asap. I’ve had my s95qr for a couple years now and it’s never been a solid link with this app it always seems to last for about 2weeks then I have to re sync it.., it’s literally the WORST experience I’ve ever had., just completely frustrating!!!! Please help resolve these issues ASAP!!!!!!

Best App Ever. I didn’t even know i could update my soundbar and turn off the led. Enabled some features too for my 5.1 setup. Looks clean.

Worthless. Does anyone at LG headquarters actually test the apps before they are submitted for use? The sound bar will not connect to to the phone using either Wi-Fi or Bluetooth. Consequently my sound bar disconnects from the sound source at random times and for various inane reasons. There is no way to access settings for the bar since it won’t connect to my phone. Disappointed.

Worked until it didn’t. This app worked great, it was difficult to setup and had a lot of troubleshooting and kept disconnecting. But once all that was resolved it worked pretty good until recently. There was an update and no matter what I cannot connect the LG S95QR soundbar to the App. It’s impossible.

Worst sound bar app. Extremely hard and annoying going through the set up process for a soundbar, it took me over an hour to connect my s80qy and even though I have it in the app now it’s still very glitchy and disconnects randomly

Does not work!. This app simply does not work. It worked once on my iPhone and never on my galaxy. It always claims it had an error connecting to my wifi and the instructions to fix do not work! Now my Bluetooth audio isn’t working either. Great soundbar; useless app. Has this app even been tested by LG??

A horrible melange of mediocrity and failure.. Want your expensive TV and expensive soundbar to work seamlessly? Well get ready to be disappointed. The soundbar app forgets the soundbar OFTEN. How often? Nearly as often as you want to use the app. That is to say you're ready to throw your phone through that expensive TV. If this app is the reason you're buying this system; run!

Aaarrgggghhhh. Beyond frustrating that the only way to access some features is through this AWFUL APP. It worked for a bit the first night I had it. The next day, it couldn’t find my sound bar. I’m connected through Bluetooth and it still doesn’t work. Customer support was a joke and told me to download google home. Even that didn’t work! FIX THIS APP!!!!!

Terrible. For a company like LG, you’d think they have something like wifi connectivity down pat. This is not the case. I’ve been trying for 40 minutes to connect my phone to a $500 sound bar and it won’t work. This is ridiculous.

Make a Widget dang it. I change my audio from cinema to gaming all the time. Either make that automatic based on what aux/app im using or probably more easily, make this app have a widget with basic controls and volume control.

Half-baked. The app and sound bar forget each other fairly often. The grammar of the app seems poorly translated from another language. When it finally connects with the sound bar, the app is okay.

LG Soundbar. It use to work until this last update. I can Bluetooth connect to the soundbar on my iPhone. But when it comes to the actual app connecting to the Bluetooth sound bar. It does not work. Please provide the version before this last one.

Useless app. It doesn’t work properly. Keep searching between WiFi and Bluetooth, but cannot find the device. The funny thing is that I can control the volume when I connect via Bluetooth. I don’t need an additional app to ‘only’ control the volume. :(

It works fine. It works fine, why are you complaining?

Soundbar disconnecting from the app. I was able to successfully connect the S80QY soundbar to the app the first time without any issues. However, now the app consistently says the soundbar is disconnected no matter what I try to do (Wi-Fi, Bluetooth, etc). The soundbar, sub, and rear surround speakers are all working fine and connected to each other. But adjusting the settings is impossible because the app won’t connect to the soundbar anymore.

Works great for me. I’ve had very little trouble with this app and my new LG S95TR soundbar, unlike the useless ThinQ app they say to replace this app with. It won’t even recognize the model number. Please keep supporting this app.

Completely useless. App connected to the soundbar once and now refuses to connect again. Resetting phone, WiFi, and soundbar doesn’t help. Countless other people online seem to be having similar issues. Fix your broken app please!

Really LG?. This app is so frustrating. Once (if) you get it connected to the sound bar, it loses the connection after a day or two. The only way to reconnect is to hold the Wi-Fi button for five seconds (which also resets the settings). You’re better off just using the remote, but an app that actually works would be more convenient. Get it together LG - you should be embarrassed by these ratings!