Transact Mobile Ordering App Reviews

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Extremely poor customer support. I tried to use the app to order pick up from a school cafeteria, but the app just didn’t allow me to place the order even though the cafeteria was open. I even came to the place to talk with the manager, and the app still didn’t work then. Completely useless app and does not serve any good. You are better off using more established ordering apps. DO NOT rely on this for large ordering systems, or any system at all for that matter. Moreover, I emailed customer support, and they responded with “Just re-install the app” - verbatim.

Overall great!. There are only 2 things that bugs me. When I first got the app it defaults to your dining dollars instead of your meal plan, so within my first few weeks at school I had wasted all my dining dollars without knowing. The other thing is when the app switches from lunch to dinner or any other meals, half the time the screen completely disappears and you have to uninstall and reinstall for it to come back so you can order.

Cabo. So easy to use and is super fast and reliable. Definitely recommend getting this app so you don’t have to wait in a long line on campus to get your meal.

Feature-rich, in need of some functionality updates.. As campuses move to deliver meals to student dorms frequently, it is important that Transact have more specific controls over where food is delivered. The greatest granularity the app has for locations is currently by building or delivery zone. Currently, my school has decided to ask people to just include their room number alongside their dietary restrictions with the built-In allergy section during checkout. Confirmation boxes, which spawn a 1-second unskippable animation that makes for an annoying experience when scheduling multiple meals for the next day all at once, and the same for adding items to an order, should be removed. Alternately, they should stay, but they should not keep the app from being usable underneath the message.

The Market Sub Sandwich Store. It was super easy to order! Their hours are late, so that works well for people that don’t get hungry at 5:00, like myself. My food was ready fast, and the pick-up process was super easy, super fast, and and super pleasant! :)

Stopped working. Last week the app stopped working for me. It won’t load to the next screen so I deleted the app turned my phone off and then back on and reinstalled, but now all I get is a white screen. This app is the only way I can order food from the pub on campus so I’m super bummed I can’t get it to work.

Convenient but needs changes. This is great, however the options in the app dont actually reflect the options in the shop ( drinks like iced chai are missing for Starbucks) and there needs to be an option for adding notes for things like allergies- otherwise it is not accessible or safe for everyone to use. Love the convenience though! Thanks!

Easy Way to Order Food. This app makes it easy to order food from my campus's restaraunts. I like that it works for Mac so I can order during a lecture without getting my phone out.

Inconsistent but usually quick and easy. Ordered about 10 times and order was ready on time like 70% of the time. App is easy to use and intuitive and, when they're operating on schedule, easy to time when to leave for pickup. Lost a star for long wait times when they were behind schedule bc there was no warning it'd take longer than expected. There should be a way for the employees to vary the pick up time based on how busy things are at the time!

Good setup but could use a few tweaks. I’m not sure if this is an issue on the app’s end or my school’s, but I would like an update that allows us to 1)add multiple toppings as opposed to being limited to one of more than eight topping options and 2)remove ingredients i.e. the egg from a bacon-egg-cheese sandwich. Currently, the only way to do these things is by ordering in person, which eliminates the convenience of having/using this app. Also, the particular restaurant that uses this app at my school is opened for two separate shifts, but we are unable to use the app for one of those shifts.

Account Balance. Can you give us an account balance on our meal receipts or find a way we can access the balance on our app…Thanks

Great App!. This app is super convenient and does what it’s supposed to. Accurately displays wait times and I’m able to quickly place my order and make changes of I need to.

Helpful!. Great when you’re feeling lazy and also hungry, (happens often in college) it also gives more discounts on top of the ones you already get when using a dining plan.

Great app. this app helps a lot whenever it comes to getting food on campus. there’s always a long line but this app helps you skip thag and get your food as soon as possible

Inaccurate, Inconsistent Information. Between differential restaurants that serve the same food, the nutrition information is different between each one. Why is a burger in one restaurant 800!calories and the other is 200 if they’re both the same burger? Also, Macronutrient information is completely inaccurate, and should looked at again to ensure students are getting the proper information regarding the food they eat.

Nice interface. Good food, easy to use app, the prep time is a little off-but in a good way. It said my food would be done in 44 minutes and it said it was ready at the 34 minute mark.

Things could always be improved. The app is pretty good. Sometimes things look and feel a little clunky, but making an app is expensive so it’s understandable. Other than that I enjoy it.

4.5 stars. The sandwich was very good., but French fries could much be better. Fries need to be a little salty. It had no salt, and adding it only after it’s cooked doesn’t work well, it has to cook with salt already in it

Mobile App. Super easy to use, highly recommend for all students and quick mobile order

Convenient, Easy, Accurate. This app is super easy to use and has very explicit labels so you know everything you are getting, how much it cost, and when it will be ready.

This app is a life saver. Many times I have been hungry and the line to order is long so I just order from the app and its fast and easy. Also the Ui is very user friendly and clean.

Quick and Easy. Honestly one of the easiest ordering apps ever. Just simply click the restaurant of your choice, select your food desires, and order. 2 improvements I would like to advise, is #1 have relatively more accurate time expectancy for when to pick up the food. If I see 38 minute wait, I’m gonna order that much in advance. And then when I do, 5 minutes later it’s already ready. #2 for chick fix A, can we please specify if we want sweet or unsweetened tea please.

Carry-Out anywhere on campus. This service makes picking food up on campus so convenient. I can order after class, swing by and grab it on my way back home. And the rewards are a nice bonus too

Good for many things. It’s quite convenient to be able to order ahead. It also serves as a nice tool (at least for freshman) to see where to eat because it gives.a nice map of every place to eat on campus.

Great app!. I appreciate how the app makes ordering food easy especially with how busy I am or when I forget to eat regularly. I just have to order and pick up my food. The points also make it fun to use.

Easy to use to order ahead!. Super simple and easy to use - mobile order is very convenient and allows you to pick up your food fast when you are in a rush.

Very effective. The ordering experience is smooth and intuitive. Some features are not as easy to find as they could be, but overall the app gets the job done and makes it clear what stage an order is at, and when it’s ready.

Cannot access “Login With Campus ID”. Is this issue happening for other people? It doesn’t seem to be in the FAQ and there is no easy way to troubleshoot directly from the app. Professor had us download it and many people in the class had no idea how it kept showing us a blank page. No camera to use to take a photo of the ID, no login page. I’m pretty sure this app works but I’ll probably have to contact someone.

Great app for people on a time crunch. This app has given me numerous extra minutes of time to work. Thanks to the app, I can stay busy for longer, and picking up the food is very simple.

Convenient, Easy to Pay, Rewards a little confusing. Easy to use app and easy to use Saints dollars or dining dollars and is super convenient to pickup food especially with the estimated wait time it gives you (which so far has been faster than what it says). The only thing i’m confused about is the rewards feature and what that can be redeemed for.

No option to cancel order. I’m guessing depending on what university,college or business they will have no option to cancel the order even if you pay with your credit,debit or school money. This is a big problem in my opinion because if the order is already an hour late you will rightfully want and deserve a refund. Unless this changes I will not give this app more than 1 star

No Way to Contact Support. I ordered food, and the restaurant soon closed before I could get the food. I looked at their support articles which stated to use their contact us link to get the order refunded. I used that link only to learn that my message was blocked for some reason. Edit: After figuring out a way to contact support, I got a message stating its not their issue despite the fact the support part of the app tells us to contact them. The customer support for this company and app is awful. Edit2: This app continues to be frustratingly horrible at doing what it is supposed to do.

Easy & simple. Glad that this app is easy to use and has a simple UI for me to order food. I can easily order food and when it’s ready simply pick it up. Really good app

Pretty good, but not perfect. It’s pretty reliable and fun to mess around with, I have had little trouble finding what kind of food I want on both the map and the list of the restaurants. However, the app can be a bit finicky. For example, if a restaurant is closed, you can’t look up the ingredients for any of the food items until it opens again. I often want to just scope out future places to eat late at night, so this issue is a slight inconvenience. Otherwise, besides this issue and a few other minor ones, this app is good as far as I can tell.

4. Slightly difficult to navigate but it gets the job done!! Would suggest that after students place their order that the map still be available, because it seems to disappear and I have to pull up google maps. Also, if you add something to your order it doesn’t seem to allow you to remove it? (Or perhaps it does but it’s not clear how)

The future is now. This app is so convenient for ordering my food. I can time it perfectly for when I get out of class and traveling to my next destination.

Good service. This app doesn’t make any mistakes and gets your order correctly and tell you when it’s ready on time.

Update?. I have had overall good experiences with the app, sometimes the notifications don’t come through but I’m usually still checking to see if my food is ready anyways. And I like the point system, even if I hadn’t had a chance to use it, but the point system seems to have disappeared? I don’t know what’s up with that. Overall pretty good.

Time Saver. I were to not use this app I would almost not have enough time to eat before my next class, however sense it exists it allows me to have enough time to enjoy my food and arrive on time with little fear of being late.

Easy to use + useful notifications. This app makes it easy to view menus, and I appreciate that they update the inventory for what’s left. They also give enough notifications so you are aware of deals but not spammed.

Niner Diner App. The app has a simple design and is easy to use. It allows me to see the wait time for each restaurant and their hours. It also tells me when my food is being prepared and how long until it will be ready.

So easy to use, great for on the go campus meals. I honestly downloaded the app so I could see the menus of places, but I enjoy using it since I’m able to skip lines and still get a great on campus dining experience

Does the job. it’s okay. sometimes orders don’t go through correctly or they get messed up somehow. but overall, the app is mostly functional. i like that it shows to wait times for each restaurant, although they are never accurate.

Fast + Efficient. I love the updated version of this app; it’s easy to navigate and makes grabbing meals between classes a breeze. Their estimated times for food pick up are very accurate and allows for planning and scheduling around your needs.

My First Experience. After ordering through the Penn Eats app, my order was ready within less than a minute after I made the order! I didn’t have to wait. 10/10 would recommend

TAMU KIDS, JUST DOWNLOAD IT. okay i was sus about this app when a lady was walking around w advertisements a few weeks ago, but i finally downloaded it and it’s freaking amazing. i was wasting half my lunch break in the copperhead jacks line, and now i can order my lunch in class and walk to the west campus dining hall to pick up a lunch that’s already made and i already paid for. i walked up, grabbed my food, and skipped past 75 college kids whose jaws had dropped to the floor. IM NEVER STANDING IN LINE AGAIN. also when you use the app for the 1st time you get FIVE DOLLARS OFF and so my whole lunch was $3 today. okay that’s all.

I use it more often than expected. Helps me skip the line at Front room and Smooth moves, and you earn rewards to enter contests. Easy enough to use interface wise, although I think it could be better.

The point rewards could be better. I wish there were all the campus food options in here

Very Simple Format. I set up my account for the first time and got my food the same day around 30 minutes after setting my account up

Hate waiting in lines. Everyone should use the app. You can order your food right before class ends and then you don’t have to wait in line. Also, you earn points and save money. No down side. 10/10

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Skip lines, worked smoothly. I didn’t have high expectations, but first order went great. 5/5

Good. Literally does exactly what you want it to do. You order food and it gets made. Awesome

Useful. Very easy to use and helpful

Calories. I think the app is good, however I don’t think it’s right to have the calories of each food item listed. It can be very harmful to people with eating disorders to see all the calories being added to their meal. I think the app would be better if the calories listed were removed.

Great app - if you didn’t plan on paying debit…. I work out of a department in Queens University (who is affiliated with a separate entity) and have to pay visa debit; there should be an option for payments using this method and this would make things way easier.

Broken and bad support. When ever I try to login with my campus Id the screen goes white and nothing loads. I have been experiencing the same issue for months and received no response from the support email. The app is completely non-functional.

Does what it does. Works well in my school

Awesome app for campus life. Easy to use and super convenient 🙌

👍🏽. 👍🏽

Menus. Nothing in the menus are loading. How am I suppose to buy food.

Great app!. This app is super easy to understand and super helpful for school.

Does what it needs to do. Works well enough.

Features. I’m a university student who uses this app to skip lines and get my food with minimal human interaction. The reason it’s a 3 star is because I believe there should be a feature to add notes or add allergies. My reason for this is the places where I order add other things besides what I put if they don’t have what I asked for. This is a major problem as I’m allergic to the things they add and twice already I needed to return it and get a new meal. If those features could be added I will turn this rating into a 5 star

It just works. It just works

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Loving the app. The mobile order app makes it so easy to get meals on the go. Process is super simple and is flawless. Placed an order for 3:00pm and was right on time.

Love it!. This app is so helpful walking around campus and being on the go constantly! Keeps me up to speed and is VERY convenient!

Easy & simple. Glad that this app is easy to use and has a simple UI for me to order food. I can easily order food and when it’s ready simply pick it up. Really good app

Good. It’s easy to order and efficient to use, 10/10 would recommend

Mobile Order App. Very useful for getting a meal right after class before practice

Getting better. Could you please add a comment section for meal reviews? I’ve had a few different orders that didn’t include their dipping sauces and I haven’t been able to say so in reviews.

Really nice. It is really nice when you’re in a hurry or when you don’t have much time in between classes

Great way for students to order food on campus. Make it so you don’t have to wait in line for food for 30 minutes

So convenient!. This app makes it so easy to grab lunch when you’re in a hurry. I like that I can easily customize my orders and not have to wait in long.

Very fast and easy to access only problem is you cannot add request to your food being made. I

Great Experience. This app has allowed me to get food before class because I was able to skip the line. I use this app almost daily!

Decent but problems. The app is decent but it doesn’t show all of the options for food at my college, it only shows about 4 of them. I would like to see all of them, so any change would be appreciated.

Mobile Ordering. This app makes mobile ordering at school super easy. It’s also a great way to save money by using their rewards.

Account Balance. Can you give us an account balance on our meal receipts or find a way we can access the balance on our app…Thanks

It’s Great. Love the app, text you notifications when order is ready. Its really easy to set up and order online.

"Estimated Time" is Wrong. Tried to submit an order to a place that closes at 11pm at 8:51. Wait time is 83 minutes. It won't let me submit the order because it would be out of the operating hours, but anyone who can do basic arithmetic or has access to a calculator can determine there's about a half hour of clearance time there. What??

Nice interface. Good food, easy to use app, the prep time is a little off-but in a good way. It said my food would be done in 44 minutes and it said it was ready at the 34 minute mark.

Really good way to skip the line. I have back to back classes so I don’t have much time to wait in line. This app will help with that situation

Good app. Recommend highly, don’t have to wait 30 minutes in store for a bagel

Great. Easy to use. The only problem is that I can’t pay directly using my credit card. But I could pay using Ucsd online money.

Easy to use. I like being able to get points for mobile orders and redeeming then

This app is really good. Idk why this app is so good, like, I would be saying they are doing too much, but like, it feels like they are doing it inn a way that is actually like really good lol.

Neat and Useful. Simple and easy to use, can always be improved for added functionality

Love the Points. The points make the app fun! I have only had the app for maybe 5 minutes and I already love it, I can’t wait to order food tomorrow morning. Who knew mobile ordering could be so fun!!!!!!

Super Duper Convenient. This is a great app. It’s not super accurate for when your order is ready, it’s usually ready before but, still you usually don’t wait longer than what it says.

Efficient. Great way to get your food fast and reliably fresh! Whether you are coming from work, class, or wherever, you can’t beat getting your food before the crowd comes by using this!!

The estimated time is only an estimation. It might take longer, which is when it shows “WORKING ON IT”, or it could be done sooner.

Cabo. So easy to use and is super fast and reliable. Definitely recommend getting this app so you don’t have to wait in a long line on campus to get your meal.

App Review. Well organized app! Easy to use and provides helpful information on business hours and menus.

So Convenient!. This app is so convenient for college student! I’m very busy all the time, so it’s awesome that I can just order on my phone and pick it up. I highly suggest it!

It’s works. Not very accurate with the times… it said 18min and took an hour? Also not many options to give feedback back for the different parts of the app. Could have been designed better.

Effective and convenient. I am so glad that I am able to have do mobile ordering it helps to get my food fast!

Good service. This app doesn’t make any mistakes and gets your order correctly and tell you when it’s ready on time.

Good app. No problem linking your school profile with the account. Real smooth ordering and accurate estimate waiting time.

Convenient. I enjoy ordering during class and then picking up within minutes of arriving at the restaurant.

Quick and easy. This app is so helpful! Instead of waiting in those super long lines I can just order up here.

Easy to use!. I’ve used this app, many times to order food, and it makes ordering very simple.

Useful at ucsd. Helps save you a lot of time ordering ahead of time and pick up food in between classes

Great App. the app is great I love having it on campus and being able to use it to order food! I would 10/10 recommend it to anyone using it on a college campus it’s great!!

Easy and fun to order!. This app makes ordering on campus a breeze. I don’t have to stand in lines anymore. Plus, I can earn free coffee and enter different challenges for more prizes!

Gsu student. Absolutely love this app. I always use this app to get Chick-fil-A before going to class almost every day so it definitely come in hand!

Why use it?. It’s the perfect app for when your schedule is booked and you have no time to stop and order.

Janky but better than nothing. I do prefer this over waiting in long lines at campus dining halls but it seems to glitch a lot which is annoying

So convenient. This app saves so much time getting to and from class without having to stand in line.

Honestly made the college experience better. Made ordering food so easy while studying

Very easy to use and so worth it. Super easy to order and they haven’t got a single order wrong

The Best. Being on campus all day it’s important to have healthy meals and it’s also important to have variety - the meal hubs around campus allow me to have both, thank you!

Convenient and Easy. This has made getting food during the pandemic fast and easy

Decently Surprised. I wasn’t expecting to be this happy about a mobile order app, but it makes getting food on campus much easier. :)

Simple and effective. The app is very easy to understand and I have had no problems using it.