TennCare App Reviews

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Can’t upload. I have tried so many times to upload documents and they never go through! I have the latest version on my iPhone.

Difficult. Hard to navigate and crashes more than it works

What’s the point??. What is the point of having an online portal if you can’t even use it? I downloaded the app a week ago and half the time it won’t even open. The times it does, I can never submit my uploaded documents without getting an error. I’m having the same issue on a computer too! People count on your portal to complete approval for services! I haven’t received a response via email and it be phone service has been just as useless (I was told to “keep trying” 🙄). So frustrating!!

Requires version 16.2. I can no longer open the app as it now requires me to download the latest update, but can’t download it since my phone is not on version 16.2. Not everyone has the latest iPhone so can’t update it.

Easy. Good version, easy to navigate.

The app is Trash!!. Not sure why they promote the app so much. Its a waste of time. The documents never upload ir at least the dept says they nevergot it. Needs a serious update. You wiuld be better off downloading a fax app and fax your documents in. This app is trash!!

Friendly app. This app is great, and if I cannot find something, all I have to do is call Tenn Care and they’re right on it. Wonderful service.

Hard time making account. Everytime I try to create an account the app kicks me off in the process of making one

Photo document. Documents were saved into a file on phone. Wasn’t able to download file. Only option was to take a photo of document or select from photo gallery.

Tn app. I really love this app it makes it easy to update your account docs and what not and service is good and easy

Review. The app is pretty self-explanatory and I was able to maneuver through it quite easily

Very helpful. I used to have a hard time with these things. Now the app helps walk you through each step! Very grateful

It doesn’t work half the time. It doesn’t work half the time. It logged me out and wouldn’t let me log back in so I hit forgot my password to reset it. It would never send me the email.

Uploading documents. I’ve been trying to upload documents for two days. And today is my deadline. And I have been working on this so hard yet. It will not except any pictures, scans of my income documents. This is frustrating.

Submission and resubmission. I think the app works great, but I’ve received alerts more than once to submit info that I’ve already submitted and can see in the documents submitted tab. Maybe it takes awhile for the updated status to apply, but it’s been over 2 weeks.

Fax number. It is impossible to get a fix through on the number provided. I sent 6 faxes at different times and different days and none of them went through.

Terrible. I downloaded the app and signed up. Went to login in immediately after & it said my password was wrong. Where it asks to enter your birthday, there are no numbers to select from. Tried uploading documents and received a message about “system error, try again later”. Tried 5 times then the app crashed. If I could I would have given it zero stars

Wont Open. I downloaded to app, then tried to open it and it would not even open, it would flash on and disappear! So I deleted the app and reinstalled it a second time it continued to do the same thing so had to delete it. Not sure what the problem is. Would like to use the app versus a browser but don’t think that’s gonna happen at this time anyway.

Taking pictures of documents. You would think taking pictures of your documents and uploading them on the app would be the best and easiest method to send in stuff and it would be; however when you are sitting there take the same picture for the 50th time and praying it’s good enough for the app you start to get annoyed. It should not be this hard to upload a photo to the app.

Much Easier. This method of contact is much easier and efficient than any of the other ways I have tried

App usage. This is a terrible app. They ask you to take a pic of a document they want yet it never lets you upload it! I go to the website and try to do it there and it takes me 45+minutes and I’m still not done because the website makes it almost impossible to upload one photo! And yes I use my iPhone versus a computer because I don’t own one, so if it’s a matter of ‘using a computer is easier and more convenient’ no. I don’t have access to a computer, that’s why I own an iPhone, so I dont need to purchase a computer. Update this and make this user friendly geez!

Terrible. This app is terrible. I have uninstalled and reinstalled multiple times. When I try to create an account it goes the the birthday screen. It’s one of the scrolling types and there is absolutely nothing there. It scrolls… over blankness

Need answers. I login into my account and on my account doesn’t appear my info or anything. Just the info of another family that I don’t even know and I need my account back

App. I was using this app due to easier than going to the website but when I go to log in using the same login info as for the website on this app it tells me I’m someone completely different.

Uploading forms. It took me two days to upload all my form. It would take one or two and it would not let me upload any other images. I had to keep trying. Had to keep starting over. It finally let me upload all my images that I took a picture of. Please fix that.

Review. Was asked to write a letter for both my husband and I and didn’t give an option for letters on my husband or w2 for myself I had to submit under bank.

Disappointment. I’ve very disappointed and upset with this app. I only downloaded it for my insurance, but it won’t even let me do anything from the app. Waste of time and energy for days trying to get this to work. Must remove app !! not worth it !!

Won’t load. I downloaded the app and every time I click on it it won’t pull up this is a big problem cause I need to read the letters but can’t why can’t you fix this please

Uploading crap. One picture will upload in 5 seconds the next takes 5 minutes

!!. Won’t let me put in my birth date. it says to enter it but when you do it won’t pop up anything

Please review code…app does not work.. Downloaded because I was unable to view letters using mobile device. Once downloaded, app told me I had no coverage and that it could not link my account because my PersonID was used for another account, which was the same email I used to access the system. Unsure of who their developers/engineers are but please have them properly test the application before releasing. No one wants to continuously have to utilize a laptop/computer just to view docs.

Crashes. I downloaded it because the website kept crashing as I’ve been trying to update my financial status. Now, I made an account on the app and this thing crashes too. Won’t let me get past the login. TN government websites are ALWAYS broken, idk why I thought the app would be any different

User friendly. Easy to use app. Great access at bottom of screen to most important and needed links

Submitting forms limitation. If I have a case that still needs more documentation from me after I submit a change, I wish it would let me still do this on the app! Even though I still have time to give it, it’s not letting me add on, or if it does, it’s very hidden somewhere. Thank you for making the App though!

App freezes. I appreciate all the info being in one spot but my app keeps freezing up when I’m trying to upload documents or read my letters. It says if this keep occurring to upload through the Tenncare connect portal but the same thing happens

Can’t get the app to work to upload docs!. Doesn’t work most of the time! Won’t upload documents !

App works poorly. I have had many issues trying to get the requested information downloaded. Also the documents are difficult to access. Not all of the information the has been requested can be uploaded because not enough tabs are provided. It times out frequently and you have to stop and come back later constantly.

Awful. Crashes randomly and repeatedly. Can’t even upload the documents I was supposed to because of it constantly crashing.

Can’t even create an account!. Whenever I attempt to create an account, it asks for D.O.B. However, there are no dates to choose from at all. There is only a blank column and no way to manually type in the birthday. I obviously cannot proceed without giving this information which makes this app practically unusable.

I absolutely hate this app. It’s the most complicated app I have ever seen. There is to many of the same letters dated on the same day coming in my physical & my app mail box. Saying the same thing but asking you to do what seems to be it over and over again. I submitted documents after documents,but I still get letters and request stating I haven’t. I call they tell me everything is good. Just wait on my certified letter about my appeal’s dates and time.. It’s sooooooo confusing! It literally gives me a headache to deal with it. Be completely honest I can’t tell from the app or calling what the heck I am doing. So no sign of any progress … I feel Like I am running in circles and chasing my tail….

Difficult. This app worked one time and hasn’t worked since. I have called the technical support they still have not gotten back with me to fix the issue.

Well. Over the past week I keep getting emails saying I have to change my password in order to avoid my account from being deactivated but I have done so both on app and website with successful password reset emails yet I keep getting emails saying my password is expiring to change it to avoid account deactivated

It’s useless. I had the password issue in the beginning. It alerts me for things and then when I try to see what they are it just asks for the documents without telling me what it needs exactly. When there is something I can upload it never uploads it and I end up having to call again.

Won’t do anything. Won’t let me upload my documents and now it’s saying I’m not putting in the right password to log in, I even changed it and it’s still not working. It’s crazy they want you to use the app or go online but neither of them WORK.. even when you call the tenncare number it doesn’t work!!!!

Horrible. TN funding at its best lol. Can’t upload documents without 3 different errors, and when I finally get them uploaded the app crashes and doesn’t save anything anyways.

Uploading Documents. The app and website are terrible when trying to upload documents. It took 30 minutes to upload documents that should have only taken 5 minutes.

Absolutely horrific app!!!. Can’t even creat an account,when it asks for your d.o.b there are no dates to choose from nor a place to manually type it out,crashes constantly,sends notifications then asks for documents and when provided won’t let you view your account…honestly just sad,your better off calling and waiting on hold for the hours.

Create account. In order to set up an account you need to enter a date of birth. There is no way to do it. You can’t manually enter the numbers and the page is blank at the bottom where the numbers should be.

Software Engineer. There’s a ton of bugs that needs to be fixed. I think the health department needs to put effort into making the TennCare app a reliable and accessible app for everyone, there’s a ton of things that needs to be improved.

Do not update !. Update no longer working, because I have a iPhone 7 which no longer can be upgraded ! I am forced to buy a newer iPhone because of this!It looks like they did it intentionally!Whom ever have an older model do not update this app.!

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Where is the upgrade. Crap

Glitchy. Sometimes it works, most times it does not and just bounces me out.

Crashing. App keeps crashing...can’t get past making a login...

the worst. won’t let me upload my documents i need to keep my coverage and i called and got told to wait for it to work and two weeks later it still doesn’t work and i’m about to lose coverage, horrible app

Application. There are so many problems with this app it is unreal!!!

It won’t open after I down load it. It will not open after I install it that’s why I gave one stare

It’s very bad app. I don’t know what I say very bad app

TennCare. Qinglin

Tj. Great

Never even opened. I was advised to install app to upload documents. Got the app installed but got a red and black screen saying a privacy violation had occurred and app can’t be launched.

Options. Not enough Options

Utterly useless. Try to put it in my mother’s birthdate to set up and the app keeps reverting back to today’s date. Can’t move forward.

Disfunctional. The rolling dates only show partially, so I could see November and December but not the other months. And for the days and the years.

Can’t open letters!. I cannot open any of my vital letters! And since everything is now on my app(not by my choosing by the way) I can’t get my healthcare information! FIX THIS THING!!!!

Not working. Doesnt work well

Create an account. I’m trying to create an account and I can’t even complete the first step. It doesn’t let me enter my birthday.

Great. Great

Mama. Thankful for the simple access to important documents

Great. Great

Review. I’m just trying to upgrade the app so I can use it

Review. Good app

Keeps closing. The app and their website is trash. You have to try and submit documents about 10 times before it goes through.

My review. My review

Update. Says it needed to update but just made me review it

Brittany. Awesome app

Mrs. Dim

TennCare. Thank you

Worthless. When you can’t open up anything or submit anything what good is the app?

Not working. I have just downloaded and it keeps telling me it needs an update then sends me to do a review

Casi2015. Casi2015

cc. fcc

Glitches a ton. Glitches and buffers constantly

Doesn’t work. Can’t get past the log in screen.

Too slow. The system need to be more fast and not so slow.

Crashes. The app keeps crashing and the computer won’t upload info either. Hope this is fixed soon.

Works well. The app works well

Review. Not opening app

TN. Very helpful App and convenient

Can’t finish. It will not let me upload

Can’t use the app. As soon as I download the app it said there was a security breach and I was not allowed access to the app.

Good. I love this app

Difficult logging on. Been a challenge trying to log in

App won’t let me sign in. This app won’t let me sign in and keeps saying to download the newest version, when I in fact have the newest version.

Yes. Great and easy app

App not working. Every time I try to upload documents the app says that there is some sort of error. Not impressed.

Stuff. It’s ok

Eric2222. Great

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TN App Review. App is convenient.

App not ready. I have had the app for a year and I still haven’t had success with it yet.