SOAR In-flight App Reviews

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Purchasing problem. I purchased a flight but it says I have 0 purchased flights. I checked and my credit card was charged. How do I access this flight that I purchased? I will update this review once this problem is resolved to reflect my actual opinion of the app in flight.

When it works it’s great - it usually doesn’t.. I love it when it works. However, it’s down and the support email doesn’t work. I have flights purchased I can’t use so now I have nothing for my fear of flying when I leave on a trip. Disappointing.

Great in theory. Nice idea but I’ve not been able to get the pay or free version to connect even though I paid for 10 flights. I’ve gotten every error there is connected to WiFi and LTE, and the support emails come back undeliverable.

My purchased flights disappeared!. I enjoyed using the app twice and found it to be extremely useful. BUT, I purchased 16 units to use in the future and my entire account vanished. I re-registered 3 more times, bought 3 more sets of flights and again nothing shows up. I’m flying tomorrow and wish I could resurrect all my prior purchases or at least get a refund, but no one answers my emails or texts.

Failed me. I rely on this app and have spent a lot of money on it. Yet it is buggy and this time over a one hour period would not let me actually buy new flights, leaving me to fly without it and provoking significant anxiety. What a mess. Why have I been spending this money?? Captain Tom should not support or endorse—really tarnishing his reputation.

App is great! Absolutely no customer service support. I have loved this app and it has helped me greatly with anxiety when flying. The last time I flew I purchased some trips, I didn’t see them in my “flight purchased” so I purchased again thinking something didn’t go thru. Those purchases never loaded into my app. I’ve attempted to reach SkyGuru thru the app/email etc... there hasn’t been any follow up. My emails are returned undeliverable. Basically if it works for you, GREAT.. it is a great concept. If it doesn’t, do not plan on a refund or any type of service from the developer.

Did not work. The app never actually let me use the paid functions, even with WiFi connection. It never did a sync to be able to give me information about my specific flight, just generic tidbits. Waste of money.

Great App for Anxious Fliers!. This app is excellent! I have done the SOAR course and it made a huge difference in my fear of flying. However, using this app is like having Captain Tom right there with you during the flight. The tips, I do and encouragement really help and the g-meter, speed, altitude and attitude gauges are really cool to watch. They prove everything Captain Tom tells you in the SOAR courses. The app isn’t perfect though. But it will help you. My phone never got GPS reception the entire flight even though I had a Window seat so speed and altitude were a bit off as expected. But given it was working off of calculations it was relatively close.

Crashes. Never worked.. App was fine until take off then crashed every time I launched within 10secs of launch. Paid for a 10pk and the company was terrible to help with a refund. Don’t waste your time!

Great app! Exactly what I needed.. This app was the perfect companion on a flight. It lets you know what to expect, what’s going on, and how to ease anxiety during the flight.

Issues. I like the app but have been having issues of freezing, most recently DURING my flight. How can I get a credit for one flight?

Made such a difference!. I have read the book “SOAR,” and this was my first time using the app. A 90-min flight with, what the app told me, would have a 35-min zone of light-moderate turbulence. All the updates and the notes about what were flying over really helped calm me. I was actually able to get some work done - even with some bumps! I’ll be using this all the time.

Good features, terrible ui.. I can’t purchase additional flights, which seems like a pretty serious oversight. When I can use it it’s awesome, but it’s often hard to navigate through.

Sign in issue. I can’t sign in the conformation code does not work…

Charged for flights I never received. The app itself is great, especially for a nervous flyer like me. However, like another user posted, when I went to purchase a single flight on 8/12/2019, it did not appear in my “flight purchased” list. I attempted to buy a flight several times, as well as the 3 flight option (twice) to see if it would work. I didn’t think any of these attempts were going through because my “flight purchased” list remained at 0. Finally, I was able to purchase 1 flight successfully. Shortly thereafter, I saw I was charged for the purchases that did not load in my app. I have followed up with SkyGuru and have not heard anything back. It’s extremely frustrating and I’m not sure that I would continue to use the app in the future if I can’t reliably make a purchase or be refunded (or even just get a response back) when something like this happens. Apple was able to refund one of the 3 flight packages, but I never heard back from this company regarding the other 3 flight and two single flight packages that never appeared in my app.

Calmer. Great APP Got the paid version Made a huge difference in keeping me calm during my flights

Really want to give 5. I can't for the life of me figure out how I can purchase flights. Please help.

Still says no purchases!!. I purchased 10 flights. app still says no flights purchased!! Please respond with help

App Doesn’t Work. This app has been so helpful for me in the past. Now I can’t log in, reset my password, or create an account. It prompts you to email support through the app but it doesn’t send the message.

Can’t purchase flights. I love this app so much I swore I’d never fly without it again. But there’s no option in the app to purchase more flights. I’m at the airport waiting and I’ll have to fly without it. :-(

App used to be great. Doesn’t work anymore. I used this app so much pre-pandemic and it helped me tremendously. Sadly, It appears as if the developer has abandoned it. When I attempt to login via facebook I get this message: “App Not Setup: This app is still in developer mode and you don’t have access to it.” Then when I attempt to create a new account, I never receive a confirmation code to complete account creation and to access the app. I’ve tried probably 20 times. This app is now a complete waste of space. Don’t bother with it.

First flight. Interesting app. Used it once. Need to practice. Did not record altitude correctly ( different from plane’s.) Will try again

How do I add more than one flight?. I have a lay over in Atl. And would like to add another flight. How do I do this?

Used to awesome. This used to be a great app that helped me allot the latest version is so bug-ridden it’s unusable. The turbulence map is a 50/50 shot if it will even load. The the app flakes out and throws an error and shuts the flight down. The purchase flights has become totally unresponsive so you can’t event give them money. No customer service to speak of

Wish this app would work because it was so helpful!. I used this app so many times on flights and it REALLY helped my anxiety and fear. But recently it has not been letting me purchase flights. I tried logging out and logging back in, but it just says error. I tried contacting customer support but have heard nothing. I wish this app would work again, because it was a great tool for anxious flyers before it stopped functioning properly.

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