Breeze for Patients App Reviews

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Users friendly. The two rating was given for a few reasons. 1. The font color being light blue is very difficult to read with the white background or a blue background. 2. Difficulties when sending a message, upon completing my message after using the send button, I received a message saying that I didn’t have the form completed. I did in fact have it completed and eventually it was sent.

Easy to use. Haven’t had the app long, but it literally has been a breeze to use. Set up was easy, everything thing you’d need to see is right there. So far, so good.

Terrible app. This app is not helpful at all! It hardly ever works. You can’t actually cancel appts through the app. It’s not user friendly and crashes all the time. My doctor wants his patients to use this app but it it terrible! Doesn’t make it easy to get your medical records. The billing part doesn’t work.

Who knows. I haven’t even been able to use the app because I can’t even sign in. I have contacted cloudcare multiple times and they say the issue is fixed, but it definitely is not. I cannot access anything from my provider and it is so frustrating!

Not a really a Breeze. I’m unable to view my profile. I keep getting an error message “Failure. Data couldn’t be read because it isn’t in the correct format” then when I tried to login to the website, it couldn’t find my account. I’m not able to see my chart or other docs my doctor adds to the app. It’s a major pain to be honest.

Time. The Breeze concept is great! The ability to easily navigate this portal is the most difficult I have encountered. It is not intuitive in the navigation and I have actually given up when trying unsuccessfully to retrieve messages. Maybe getting users unfamiliar with the app to advise you on easy intuitive navigation would be an excellent starting point

Why doesn’t every practice have this!?. Finally, I can walk into my doctors office and not feel like I’m being teleported to the past! This app makes it easy to check in, pay my outstanding balances and a bunch of other cool things too.

What good is it?. I see no useful purpose for this App. The only advantage that I see is for Apple Inc. who makes money from each of the dozens of Apps that must be purchased in order to make this App at least minimally useful. Besides being difficult to install with the limited instruction given, . There is absolutely no information provided about how the App can be used to the benefit of the patient.

I love the app but…. I love the app, easy to use but. Where is the cancellation button? You need to Work in that please!

Retired Female. Breeze helped guide me through getting my medical information down for my new doctor. It guided me through all the things I needed to let my new doctor know about my medical health. Using it in the future to login to my account, I should be able to update my information when there are changes to my health or medications. I hope I can get information in the future from my doctor there as well. I like this much better than having to take a lot of paperwork with me to my first appointment. It is easier than online medical websites I have used in the past.

Easy Squeezy. I found this program to be be easy once I got past the first screen. It seems to be thorough, especially the legal permissions in case of incapacitation. I filled this form out on my Apple phone and the questions were clearly written and easily understood. I did notice that when I changed screens I was at the bottom of the next screen and had to physically get to the top of the next screen. It might be a good idea for the next screens to automatically start at the top. Just a suggestion.

No info-saving?. Very frustrating. Filled information out for 20 minutes, paused to take a phone call on another phone, and all of my information disappeared. Not interested in starting from scratch.

First appointment with Allison. Shout to Mitchell medical center. Went for my first appointment today. Super clean , extremely friendly and I was in and out! My new PA Allison was very nice and  thorough and answered any questioned I had. I was very pleased today and no disappointment since I’m picky. My medical assistant was brand new and I didn’t catch his name. But I do know he was a medic in the service previous and he was super nice and awesome at drawing blood and I’m a tough draw. With that said. Also thank you for yours service

Messenging. The doctor specifically said that messenging through the portal was available. The app keeps saying it’s not set up by provider. The app is up-to-date, yet the app say please update. How can I update if the most recent update is already installed? My experience with this app has been terrible.

No cancellation facility. I made an appointment just after 5:00 on the wed before thanksgiving. About a half hour later, I learned that I needed to take my son to a college visit on that Monday. So, no problem, I will just cancel the appointment, right? Not so. I tried getting into the app and I learned that I only requested the appointment and I to finish installing the app yet. So, I figure that when I finish installing it, I will be able to cancel it. No such luck with that either, but now, I have not just requested the appt, but also confirmed it. And I am not able to cancel it. And it is we nite before TG holiday. Nobody will be back into the office until Monday morning and I will get charged for the appt because I didn’t cancel at least 12 hours in advance. Luckily someone worked on sat and cancelled it.

App. User friendly and easy to navigate

No bad issues. I use this app when I need to and have had no problems with it as I have had with others. The only thing is I do not see when meds are ordered or the results of tests. The Dr mentioned I would see those.

Terrible app. My new Dr forces us to use this app for new pt paperwork. So I downloaded it a week before my appointment as my rheumatologist requires a ton of health history. App doesn’t work. Tech support has no idea how to fix the issue. So if I want to keep my appointment that took months to book, I have to take more time off of work to go to the practice an hour before my app to complete the paperwork in office. Supposedly this is affecting about 25% of their users is what tech support said, and yet it’s been days and no solution. Super frustrating, a massive waste of time, and seemingly no one cares about the problem enough to provide a solution. Doctors-please just use a better EHR and don’t force this hassle onto your patients.

Buggy. Program sometimes and freezes other times. Has good functionality when it actually works.

Thank you. I can’t say enough about this practice. Thank you for helping me figure out two years worth of illness. You are the medical super sleuths!! Mrs. Parris is fantastic and she always remembers who I am. Her presence adds warmth to the practice.

Apple Pay. I normally don’t use Apple Pay. My son had put $90 on an Apple Pay account for me on my phone. Which was just enough to cover my bill. And your app wouldn’t except my Apple Pay. Not happy.

Don’t use it. Probably the worst app I’ve used. As soon as I downloaded it, it said I had 3 messages- click and it says no messages yet notification still says 3. It’s been a week and now it says 4 messages that I can’t access. Tried to go to the FAQ for help and that page doesn’t populate. I’ll just hope the messages aren’t important?? I mean, it’s only about my health- how important could it be?

Worst app ever. My Dr’s office uses this app for billing. Can see details of the bills but can’t actually pay them. Option to add a credit card glitches so can’t add a card and Apple Pay says ‘Declined’ but there’s plenty of credit on the card and credit services says there’s no attempted charge that they can see. Have to waste time calling the Dr’s billing office to pay the bill.

Visit Summary. I have placed a tech support ticket multiple times. I am not able to see any of my visit summary’s. I have tried from my iPhone and from my Windows 11 laptop (edge and chrome). The errors are different between the two operating systems, but the results are the same. It’s frustrating that you can’t see the doctors notes or recommendations. I understand that the data should be encrypted, but I have other medical apps that work just fine. This app needs more work!

Crashes on launch after first use unless I turn off TouchID in Account settings. Had to turn off TouchID to be able to open the app more than once

It’s absolutely NOT a “Breeze” to use. (Zero Stars). 1. App is not family-friendly. It needs to be enabled for use with multiple patients, especially for minors. My children and I see the same physician, however, the app is only single-threaded, thus rendering it useless. See the FMHMobile app. They know how to do it right. 2. There are problems with sending messages to providers: a) I receive an error message every time. “ERROR: The data could not be read because it is missing. ^^ ”What is this??!? ^^ Yesterday, I sent a message to my provider and got this error. So, like most people, I tried it again 2 more times with the same result. Finally, I gave up and called provider and left a VM. But... Guess what? Those 3 messages actually went through later. Frustrating. b) The method of sending messages is a UX design nightmare. I have to type it in like it’s an iMessage (1-line field that scrolls). Well...When communicating with a doctor’s office, messages are usually longer than a text message. The worst part about it is that there is no way to easily review the message before sending it (and then experiencing 2a above). This needs to be displayed in a paragraph form that is easy to edit if necessary (like the format of this app review).

Works, but user must enable very small fonts. The app works fine - except that if you use the accessibility setting in IOS so you can see better, the pages do not load completely & text will be layered on top of other text. You must reset font size under Accessibility to a very small font. I have no idea if I actually completed the check in correctly because of this.

Crashes Every Time. I got as far as trying to add my insurance card image, and that’s it. Crashes after the splash screen. Every time. Deleted and reinstalled twice with no change. Looking forward to an update, as it is currently unusable. Developer suggestion: allow users to add insurance card by accessing photo library and not just by using the camera.

Easy to Use - No Issues. I was hesitant to install the app after reading the reviews but I installed the app, logged in and was able to pay my bill with no issues. I am happy to report that the app didn’t crash during install or use.

Updated the app and it’s somehow even buggier than before.. The messaging feature (admittedly the only one I ever use) works about 50% of the time. I have no idea why this would be such a difficult issue for the developers to solve. Tons and tons of apps have messaging clients.

Crashing, loading, difficult interface. I’m glad I don’t ha e to use this app anymore. As I’m typing this, I can’t see anything I’m typing as the text color is white I guess? I had to use this for a doctor’s office and I have had tons of issues using it. From crashing to weird errors like text color, inability process payments and more, I am so glad I don’t have to use it anymore. Often I would call my office to manually do payments because it was such a pain, I really think this app needs some TLC since normally I don’t have any issues with tons of others apps. Please work on this for others...

User-UNfriendly, not functioning right. I can no longer login online and this stupid app is not even working as intended — there’s no way to pull up old lab results. As soon as you go into history and press Visit Summary, the button goes gray and says “Professing”. And that’s it. Nothing else. It beats me why all lab results are not in the same place, easy to find, easy to compare old to new results so progress could be visible.

Each Time I Use There’s a Different Problem. First I had issues logging in due to an old provider not cleared from my account. It took a couple weeks to fix that. No ability to cancel mg appointment through app. Now it says I need to update, but there’s no way to update!!! Ugh. Hours spent trying to get things sorted out. Hate that my doctor uses this app for ‘convenience’. It’s by far the most inconvenient app! Hopefully new problems can be sorted out soon!

Unable to Use App With New Login. The app has been down for weeks and I’ve been unable to login and complete my new patient info! I called the app developer and they advised they would return my call or email me when the app was fixed. 3 weeks has passed and still no luck logging in and no feedback from the developer.

Easy to use!. So great to see appointments, bills, and other information all in one place. I’m a fan.

Version 1.8.5 Is Trash. Version 1.8.5 will not open on iPhone or iPad. I tried deleting the app and using three different browsers - nothing worked. The website refuses to open on the mobile devices and forces you to use the app that won't open. Then I tried two browsers on the MacBook Pro laptop and that didn't work either. So, I couldn't do the pre-registration for my next doctor appointment.

Not a breeze. Does not allow me to enter my sulpha allergy. Just not listed. I don't exist. Provides a rating questionnaire and then requests you add up your score. I guess the CPU on my iPhone is just not up to score for these people. Otherwise, for an app named Breeze, this is a pain to use.

If only I could give negative stars. I’m not sure if this problem is solely for iPhone users, but this app is absolutely useless. No matter how much I update or attempt to, the app still says it is not up-to-date. It won’t connect TeleMed even after giving full permission to camera and microphone, saying that it’s blocked by my browser. Full access was given! The only active function on this app that works 100% is the calendar to add/confirm or deny appointments. It’s quite possible it is not functioning properly with the latest updates from Apple. I’m not really sure as I am not a programmer.

Simple!. App one of the best I’ve used. Convenient on both phone and iPad. Very user-friendly.

Needs improvement. The app is good but the payment option keeps giving an error when trying to pay a bill.

Unable to schedule appointments. The app worked great at first but recently I’m unable to set appointments as no options are available for provider, appointment type, etc

No search button. This app needs some tweaking. I went to add a new doctor and there is no search feature nor are the doctors in alphabetical order. Therefore scrolling through the list of doctors is for crazy people. Get a search feature on this thing! I’m deleting it until they make some upgrades to it. I’m giving it one star because it’s unusable for me without that search button.

Go back to UX design school or hire one.. Every page looks the same. There are tons of colors use them. Hard to select dates on a schedule range. When you select a provider you can’t see what offices might have an available opening either unless you try each one. I found out the app does not pick up many open appointments that the dr office has. What is the point of the app????

Ease of Breeze. I found it easy to use and quickly got help from a live person, Ariel, at the doctors office when I had one small issue. I could list my medications accurately because I could use the numerous bottles to list them exactly as printed on the bottles. I’m surprised it was so easy for me. I can still get frustrated with computer “stuff”.

why Apple allowed this app to exist. I am still surprised to see why Apple allowed this app to exist in the Apple store. If anything were to be blamed, I would blame Apple first, because of them I downloaded it and was frustrated. Spoke to the breeze support guy and opened a ticket. No information after that. I am able to login then all tabs are empty. Then I tap on my profile and it throws an error saying “Failure The data couldn’t be read because it is missing”. The funniest part is every time I go for a doctor's visit, they tell me that I can schedule, pay, and do other things using this app. Really next time I will tell them I paid my copay using this pay and see how they are going to figure it out. This doesn’t deserve even one star.

Tom B.... North Port, FL. I would like to say from the beginning that it was the most thorough Pre-Registration I have ever completed. The beauty is it was the easiest navigation of any app in its class. Thank you Breeze for making it a Breeze 😎😎😎 Tom B

Billing information. I was under the impression I could get my billing information through the app, but I guess the office didn’t set it up like that. Can someone please give me information on how to obtain what I’ve paid for the year?

Most horrible app. I’d give it zero stars if I could. It has not been working properly for me for three months and every time I call, it’s a mess. Nothing has gotten resolved. I can’t see anything, not appointments, messages, history, providers. I wish my doctor never switched to this service.

Allow free form writing. When filling out patient information, certain fields won’t allow free form writing. The drop downs do not have enough choices to be complete. Also neither my referring doctor, nor my primary care doctor showed up when I searched for them. Under ‘ethnicity’, I am half one and half another, there is no choice for that. These types of issues and others made it frustrating. Other parts were easy, like taking pics of insurance card.

App is awful. I was told I can make my 20 dollar copay on the app, this is not the case nor record on the app of anything owed or payments made even though there is a specific button to push for just that. There is no way to message providers even though I was told at a appointment that you could. Also no one ever answers the phone, it’s a blanket voicemail that says they will call back which is a coin toss if they will. I don’t have complaints about the service or the care given, it this app is awful.

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Don’t color is difficult to see. Need a larger contrast between the back ground and font color. Very difficult to see the words.

Easy. Takes awhile but great

Great App. This is great app to get checked in, up to date on all that is going on with appointment, diagnosis, etc

Not up to date. Payments are not posted. Or correct balance. Definitely needs work. Not up to date no

Still needs improvement. Too confusing maneuvering through the app, and paying bills

Print. No ability to save and print receipt

Please put lists in alphabetical order. Hard to see and harder to use. It was annoying selecting a list of surgeries when they were in random order. Alphabetical would be better. Hard for older patients to figure out!

No bueno. I used to be able to make appointments, select a location, view payment and billing information… not anymore. I only have the app so I can see appointment history.

Patient. Need to be able to download ALL documents from visit. For example, visit summary is fine, but I already know my own demographics!! Need to be able to see/read/download all doctor’s notes for the visit.

Only one suggestion.. Face ID feature.

Scheduling. Ii Can schedule my own requests. Thanks

Cool app but. I enjoy the app very straight forward and direct. Please get apple pay. I don’t feel comfortable typing my card information into your system.

Requesting appointment. I have been trying to request an appointment on here and everytime I pick the provider and everything they want to request an appointment when I push the schedule button it closes out!

Nobody checks their messages in this app.. I hate that I use the app to reschedule the appointment and a week goes by without any word from anybody. The doctor’s office staff largely ignores the Breeze message system. An app is only good if all parties actually use it.

No One Pays Attention. What is the point of having a patient portal if the office does not follow up on any messages? In addition, it is telling me that I missed my appointment on 9/25 when I was there. I have left two messages this week but none have been returned.

Poor customer service. I can’t get on this app someone from customer service was supposed to call me back and they didn’t! I called twice they can’t figure out why I can’t get on.

Dr. Susan Zito. Dr. Susan Zito and her staff have saved my life through their wisdom, and constantly trying to improve my health.

Doesn’t work with chrome or explorer. Doesn’t access photos for pic of ID or health insurance card.. Filled this form out four times : twice from Chrome, once from Explorer, Once from I-Phone. Didn’t save any of the fields. Had to re-enter DL and SSN 4 times with culturally unacceptable choices for race and ethnicity race: Northern European and ethnicity: Northern European.

Med list. Was unable to update list or remove a medicine

It’s ok. It’s ok, but of limited utility. The app can Send a message Send you a Bill Schedule appointments Keep track of your meds and test results Whoopie! I can send a message by phone, email, or text. I can get a bill automatically or by mail. Why would I want an app that sells my personal information to keep track of my meds and test results?????? I wish my doctor would stop using it to track my medications.

Your “contact us” email is undeliverable. I am unable to get my visit summaries downloaded ever since I got my newest I phone. Is there something I should know about in the settings? I need them urgently.

Update my information. I spent 30 minutes updating my information prior to a visit. Then it asked all the same questions again. Then it wouldn’t save. I’m in Healthcare. This sucked.

Payment. Used to be able to make payments through Apple Pay and it suddenly stopped working a few months back.

Where is all my information?. Not able to access all my information anymore. Wish Dr would have stayed with Carecloud. Very disappointed.

It could be better. It’s a good app for keeping up with your appointments and who the with but it would be nice if it told you what the appointment was for. Like labs ,X-rays,ultrasounds ext.

Love. Helps to make life that much easier. Thank you

Good, needs a little work. Meds general shows dosage but not quantity. Allergies : General list - doesn’t indicate other allergies.

Can’t sign up. Trying to sign up. Created a password. App won’t accept it. Clicked forgot password to reset. Sends me a link to LOG IN. Not to reset password. Reset, repeat. Stupid app. There’s a million others. Wish my doc had picked something else.

GOBREEZE app. App very easy to use, however the calibration is off. When answering the questions you are unable to see the question in full.

Comment. I really enjoy this set up! Quick and easy!

Okay, but there’s issues..... Using this app because one of my doctors utilizes it. I like the whole idea and layout, but I have constant problems trying to view my appointment history and downloading my records. Anyone else having this issue???!

Cannot login. So far, I am not impressed. I received the invitation from my doctor and downloaded the app. I logged in one time, and it hasn’t worked since. It times out, and I get an error that reads “Failure Enpoint Request Timed Out”.

Credit Card Upload. Will not add a new credit card on my Apple device. Tried uploading a new app version and it just freezes. Payments are kinda the whole point of this app.

Useless. Tried to fill out our paperwork ahead of time but it won’t let me fill out the emergency contact portion and it won’t let me continue without it filled out. So this is just an enormous waste of time since I’ll have to go early to fill out the paperwork anyway.

Emergency contact. I’m very confused as to why The ap requires personal info regarding the emergency contact. The only information that should be required is phone number and address. Birthdate? Seriously???

Won’t update... I keep getting a notice to update this app. I’ve deleted it and reloaded it but it still shows it needs to be updated to use all of the features. It shows it’s up to date.

Pain clinic. This is so easy to make payment n to see appt. n findings Results lov it the Doctors r all awesome also the personal pat friend

Super Ease!!!. Thank you for the ease of this app! Will recommend it to all!

Crashes. Constantly crashes takes forever to load and messages are a nightmare.

Crashing. App closes out/crashes when I try to read the messages. Loads for a second then closes before I can read them.

Terrible. There is almost always at least 1 feature on this app that isn’t functioning. Good luck emailing the “Help”.

Useless so far. I’m unimpressed. Not easy to navigate through. It doesn’t allow me to see the notes from my appointments. I also keep getting a pop up telling me I need to get the latest version. Well, HELLO, I just downloaded the thing! Isn’t THIS the latest version?

Very bulky. Very clumsy app that is not user friendly. Takes a long time for any page to load. But it’s what my provider chose so I have to put up with it.

Cannot see what you are writing due to the font color;no font color when trying to type.. It will not let me write the review unless I type something in this portion. I am voice texting because there is no font color to see what I am writing.

David. I down loaded this app over a week ago after my office visit and still no visit updates except for my drs name and the meds I take. Sometimes the fingerprint log on works and sometimes it doesn’t

Breeze Analysis. Very satisfied after one weeks usage!!!

Not a breeze. Trash app. Cannot log in from the start, despite having typed in email and password correctly. Cannot delete account. Worthless.

Scheduling appointments. Why would you have a system that does not show you only times and dates that are not available?? Why only the current week is shown. It’s a big waste of time.

No instructions. Checked in for a televisit, waited for it, and then got kicked off the system after 20 minutes. No instructions as to how to connect. Tried to log back on but system told me I needed a new appointment.

Payment. So easy to make the payment.