CareCloud Companion

CareCloud Companion [Medical] App Description & Overview

CareCloud Companion is an app that helps providers manage their busy schedules and quickly access patient data from CareCloud, even while they’re on the go.

Companion is an ideal solution for providers who want the flexibility of a mobile offering that extends the power and award-winning user experience of CareCloud’s practice management and electronic health record (EHR) solutions. With Companion, providers get a personalized view of their CareCloud experience optimized for the iPad, iPhone, and iPod touch.

To use Companion, you must currently be using CareCloud Central, our practice management solution, or CareCloud Charts, our EHR solution.

Key features
With Companion, CareCloud Central users can:
- Create, edit, and cancel appointments
- Check in and check out patients
- View their personal schedules, along with multiple resources simultaneously
- View appointment summaries, including visit details and patient balances
- View patient demographic information
- View patient documents uploaded into the CareCloud system (e.g., insurance cards, statements)
- Add or update a patient’s avatar photo using the camera
- Contact a patient by phone, SMS, or email directly from their mobile device

With Companion, CareCloud Charts users can also:
- Create and send ePrescriptions or print prescriptions directly from the mobile device
- Review & sign incoming electronic lab results
- Approve medication refill requests
- Add clinical images to the patient charts using the camera
- View patient clinical summaries including medications, problems, allergies, vitals, labs, immunizations, and more
- Access patient clinical documents (e.g., x-rays, encounter notes)

Getting started
- Download the app
- Sign-in with your CareCloud username and password

About CareCloud
CareCloud is the leading provider of cloud-based practice management, electronic health record (EHR), and medical billing software and services for medical groups. The company’s products are connecting providers to one another – and to their patients – through a fully integrated digital healthcare ecosystem that can be accessed on any browser or device.

CareCloud is helping thousands of physicians increase collections, streamline operations, and improve patient care in 48 states, and currently manages more than $4 billion in annualized accounts receivables on behalf of its revenue cycle management clients.

Copyright ©2015 CareCloud Corporation. All rights reserved.

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CareCloud Companion App Tips, Tricks, Cheats and Rules

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CareCloud Companion Customer Service, Editor Notes:

• With this release we've added features that support iPhone's 3D touch to quickly access tasks, search for patients, or view your schedule. • Using 3D touch, you can also 'Peek and Pop' on appointment schedule views to view a preview of that appointment • We've enhanced the feedback submission capability so that you can send screenshots and add annotations like arrows, test boxes, and blur our patient health information (PHI) • Companion now respects the user schedule restriction that's configured on the desktop settings that prevents users from using CareCloud outside the configured allowable hours • We've created a new right within the Settings application on the desktop that allows Companion to be turned on/off at the user level • The request to support '1Password' integration for a single-sign on solution has also been included into this release • Other bug fixes and performance enhancements For more detailed release notes, please refer to the December Release notes posted in Campus

CareCloud Companion Comments & Reviews

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- Awful. Needs a lot of work.

This app is terrible. I have used many different EMR mobile versions over the years and this one is the worst by far. The capabilities are VERY limited. You cannot even put in a simple note. When we contacted the company we were told that there were no plans to improve this function. It is basically only good for scheduling patients and reading previously scanned documents. And the most frustrating thing is that the security features are not only way too intense, they cause you to not be able to log in sometimes. Are you actively using the app for more than five minutes? Got to put your password back in. Switched to another app for half a second to look at an X-ray? Got to put your password back in. Trying to reopen the app without using it for a few minutes? Good luck with that because it is going to say that it no longer works and you have to restart it. Sending an email through the app and you had to check your contacts page? Guess what, now everything is erased because whoever created this app is a moron and doesn’t know anything about how people practice medicine in a practical sense. The EPIC mobile app is way less strict with the password thing. This app is frustrating and barely worth the space on your phone. If you are thinking about wasting your money on CareCloud for your practice don’t do it. The developers need to trash this entire thing and start from scratch.

- App doesn’t open

Sad that I have asked Care Cloud numerous times to fix this and they continue to not fix it.

- Front desk coordinator at a Primary care Physician’s office

I love CareCloud. It is a phenomenal software for medical practices. I want readers to know that this review is only getting 2 stars because I think the carecloud app needs an update. However, the entire software in general also needs an update. It would be highly convenient to make the app more efficient. I would like for the carecloud app to be updated in the following areas: 1. Create new patients 2. Edit patient demographics 3. Incorporate the carecloud patient portal into the app for employees. 4. Allow e-prescribing so that we don’t have to call pharmacies all day long and not bother the doctor to create a new “simple encounter” in order to electronically send medications to pharmacies (this is a problem on the actual software as well). 5. Create a better method for notifying the office when pharmacies/ patients request a medication refill. 6. Automated phone calls for appointment reminders (software in general). The automated text messages are great, however, many older patients still lack cell phones. 7. Be able to instantly fax a patients face sheet from carecloud directly. Currently, we have to print them and fax them, or download them and save them to the patients chart and then send them electronically. This simple feature would save so much time during the busy work day. 8. Provide more details in carecloud referrals. Provide more than just the name of the provider we are referring to. Currently, the doctor will print the referrals and the front desk employees will write the providers specialty, phone number, and address on the referral and then scan the referrals into the patients chart. This process takes up an incredible amount of time for us. It’s would be extremely helpful if that information could be printed out on the referrals and have the referrals automatically load into the patients chart for easy access if we needed to print them out again/ send them to the doctor we are referring the patient to. There are many others but these are the big ones that we would really like to see happen. I know you guys can do it! Carecloud is great! I would just like for it to be even greater! I hope someone reads this and really takes my recommendations into consideration

- Therapist

Id like an option to receive notifications when clients are checked in/out. Id like to be able to send appt confirmation text/email from the ios app. So Incredibly slow, that i dont want to do anything besides look at current schedule that originally displays. Anywhere u click it takes a long time to load or freezes. Took 5 mins to add a pt to my schedule. Please make this app faster!

- Bug

Does not work with ipad2, it simply freezes and you cannot even log in. Still no better with 1.7.9.

- Slow and buggy

Slow and buggy!

- Was working reliably but no more

My office of five providers use this software. I always look at my schedule on my iPhone 6+ but during the last few days, it tells me I have no appointments on any day, past or future when, in fact, my schedule is full. Un-installing and re-installing improved nothing. Very disappointed.

- Can block out be added????

It works but wish that block out from the appointment app could be management I have many meetings that are entered as block outs and don't show up in the app...frustrating!

- Has potential but needs improvement

I am a clinical psychologist who uses the CareCloud software in private practice. The companion app is handy for taking a quick glance at patients scheduled for the day; however, the app is buggy (it freezes anytime a Friday is selected and the app does not load at all if opened on a Friday). The app is also limited in features (you can view patients' charts and existing notes but are unable to create new notes). Would love to see an update that addresses these issues in the near future.

- Freezes constantly!!

Not a plausible application to look up a physicians schedule!

- Improvement !

The prescription feature is a great add. Now if we could add clinical notes also it would be a true IPAD EHR currently can only review notes and documents.

- M.D.

Good app for a great EHR. Only lacking documentation functionality.

- Best thing to happen in my practice

For the last 12 years, I have wanted phone or tablet access to my office schedule. And it’s finally here! As with any CareCloud product, it is easy and accessible. Now looking forward to charting on my iPad in the near future.

- Great Start!

Great start! Looking forward to more functionality added

- Come on guys...for providers only? Really?

I'm the CEO of the company but can't use the app because I'm not a doctor. Not well thought out. Save the download effort until this gets fixed.

- MD

I am the provider but cannot open the app even after deleting and reloading

- Internist

Great app that helps me work on the run. I check my schedule as soon as I get up each morning and use it frequently when I'm out of the office. As new features are added it will certainly help me be more productive and communicate with my patients more efficiently.

- Disappointed

I was really excited about CloudCare Companion, because it meant I could finally check in/out my clients on my iPad! Unfortunately, it is only available for providers, which would mean my boss, but not the rest of us therapists. This tool needs to be available to all users of CloudCare, because we are the ones who are doing the work with clients and need to check them in and out. I don't want to lug my computer with me, as I do home visits, but unfortunately, until they make this app one that we can all use, that is what I will have to do.

- Things not to have

Shows the patient balance to all provider. Can't control what info is sent to the iPad. Not all provider / staff should/need to see the clients balance. The app is very limited. Not a complete app.

- availability

should be available on all apple mobile devices not just the ipad

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CareCloud Companion 1.8 Screenshots & Images

CareCloud Companion iphone, ipad, apple watch and apple tv screenshot images, pictures.

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CareCloud Companion (Version 1.8) Install & Download

The applications CareCloud Companion was published in the category Medical on 2013-09-19 and was developed by CareCloud Corp. [Developer ID: 431253949]. This application file size is 35.43 MB. CareCloud Companion - Medical posted on 2016-12-17 current version is 1.8 and works well on IOS 9.2 and high versions.

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