MyAT&T App Reviews

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Confusing and not accurate. This app is confusing and not accurate. Confusing in the way your monthly charges are broken down on the statement it provides. I have one package on this account and my statement is almost 5 pages long in charges and credits all of which I have no clue exactly what for. Everytime I look at my balance owed it is NEVER right! This month it said I owed over 500$! Granted I did miss Marches payment because I couldn't get through to an operator because THAT bill was incorrect too. March I owed 54$ but my bill said 94$. April I owed 189$. Add those two up and it's $243 not $500! Of course everytime you call At&t you are on the phone with them for a MINIMUM of 1.5 hours but I did and 2 hours later they ended up giving me the credits to make it right. Then when I go to pay on the app it says my balance due is $223 not $243... I'm not complaining in paying less but now I have to worry about my next bill being off because THEY CANT GET IT RIGHT! Oh and not to mention the app said I owed $223 right? But after I put my debit card info in and hit submit a window pops up and says that $223 payment does not meet my past due amount and I should reconsider the amount to pay off the balance. But once the payment posted to my account it said I had a zero balance.😩 I am so done with AT&T. Disconnecting everything and never doing business with them again.

Never works but they’re quick to charge you for the servants. I have constantly written a review which has been negative and they do nothing to change the service. I can never access the app not even to find out what my bill is. I think I owe $1.99. The bill is already $165 and they put that on my bill as I still owe $1.99. Add it to the next bill! Since I cannot access my account through my AT&T app, I don’t know what the bill is but it’s supposed to be $165 not an extra 1.99. You raise my bill and I’m switching services. AT&T is no longer the only service out there and I’m tired of complaining about it and they do nothing, absolutely nothing I’ve been a customer of this company for a long time. When I lived in Illinois was Illinois bell, then it was Bell south now it’s going to AT&T and I’m will tell you with all the technology that we have this is the worst service I’ve ever received from them and I’ve been a customer since the 90s. They are not the company they used to be and they don’t care as long as you give them the money. I can give my money to somebody else. Once again, I tried to use the app today and I got the “ Oops something went wrong.”. that is the one consistency of AT&T is something going wrong a very dissatisfied customer.

AT&T/FirstNet aren’t compatible?. So I’m a first responder and switched my line to FirstNet. I upgraded my phone and bought a series 4 Apple Watch a month ago. Difficulties arose when trying to connect the cellular to the watch and it was determined FirstNet was not compatible with the watch. Yesterday, I got my AT&T bill which shows an activation fee for the watch plus the monthly service for the watch which I don’t even get!!! Spent the last 2 hours with customer support to find out they can’t do anything at AT&T to solve this problem. Their suggestion, call FirstNet! I did and I was advised they now have watch plans for cellular at a cost of $25 dollars a month, not $10 like AT&T, the reason they say is the watch requires its own account. So now I would need an AT&T for my families phones and 2 FirstNet accounts, one for my phone and the other for my watch, just to use their services. None of which can be combined to pay. 3 separate payment transactions and at an additional cost. I can’t imagine I’m the only first responder who has their service and bought an Apple Watch. I’ve been with AT&T forever, and appreciate what their doing for first responders, but I’m not to happy with this and not being able to resolve my issue with AT&T!!!

Everything is terrible with AT&T. I’m astonished to see how and why there were positive reviews about app or even the company. The service is bad - calls just drop for no reason, calls sometimes just don’t show up but end up in voicemails. There is hardly 1 bar at my workplace when I can see the AT&T corporate office from my window (even people working there may not have proper service) The support is terrible - call their support about anything, you will speak to 5 CSRs in an hour and the 6th one will ask you the reason for your call. So, obviously you being frustrated give up and they consider that the case is resolved. I had to argue several times and just give up when I wanted to combine my wireless and Uverse so I can get a discount they promised. These two departments operate completely separate (pretending as if they are from two different planets) and kept transferring me between the CSRs for 3 hours straight. Finally their app is the most terrible thing I have on my iPhone. I wish I could share screenshots or screen recordings of the app not responding at all. I keep forgetting the app is a waste and still fall for it, open to pay bill and realize my mistake and end up using PC to pay bill anyway. I’m switching the network, disconnecting home internet as well and soon and my problems are over.

Horrible replacement if your phone has issues. Very disappointed . I had insurance on my phone I’ve been paying for for 17 years with At&t. I had trouble with my phone it shut off and I had zero screen . They told me it wasn’t under warranty , I find out from a different rep that it was a mistake it should have been replaced by warranty with zero deductible . So the phone they sent to replace my phone that was dead , was pixelating and disconnecting all calls I was making . People said I would muffled . So I called again , the apologized and said they will send another phone from warranty and I’ll send both useless phones back . Well the 3rd came from warranty and it was programmed in Russian after the initial “ hello “ set up . I couldn’t get it to go to English . I reset it in Russian , I did everything to make that one work . Now I’m fed up with this . Why did I pay insurance for 17 years so they could send me two worse phone than my issue with my own phone ? I demand a refund . I will be returning both garbage phones they sent . Hope this review is a warning , go elsewhere !!!

Very disappointed with At&t. I have been on the phone with At&t since Thursday. First about the Bogo phones, can’t up with solution but not what I wanted and then about my AT&T app. No text log since aug 5 then it came bad today now can’t even open up app. What’s up with this place? It’s like no one knows what to do and having to do cases and give u a case number. I have been a customer for over 20 years and this such terrible business as soon as I possibly can will go elsewhere. Never been lied to about my service but have now and different story from everyone u talk to as to why this problem is going on. It is a Shame and Disgrace as much as u pay for the phones and service each month. My service a month is outrageous. I could make a car payment with what my bill is. I have 4 phones but REALLY. So I think they need to get employees that know how to treat people and not lie to them just to make their commission and someone who knows how to repair whatever is messed up. Cannot wait until my contract is up or I might just go get a loan to pay them off then go some where else. Not happy customer at all. Would rate 0 but not a choice. Praying for all who had problems. Good luck getting ur issue fixed. God Bless all

Furious. I have been a customer for about 10 years; however, as soon as the other three people who are on my account can switch their service, I will be resolving this relationship. All AT&T seem to care about is building wealth at any cost. I am so tired of having to call just to continue with this poor service. After several calls to customer service indicated the address the phone I ordered was being shipped to the wrong address minutes after I placed the order. (Although I’ve bought two phones since moving and previously changed my address). Even after I was told it would be canceled, I am still getting notices that the “phone is on the way” to the wrong address. I mean, what kind of business is this. It seems you just don’t care or actually it’s a type of harassment. I was so excited thinking I was finally going to upgrade and then the disappointment. What I am curious about is how my information keep being changed. Also, I dissolved the DirecTv account years ago. I followed the instructions to take the boxes to UPS but that account is still showing with my phone account. I feel as though I am fighting to be a customer; as opposed to you fighting to keep me as a customer. I pray I don’t get billed for what I don’t receive. I am just tired of this service period!

Frustrated. It takes countless hours on the phone and never is anything resolved. The right hand doesn’t have a clue what the left hand is doing. Every issue takes multiple calls and zero resolution. After multiple attempts to follow the instructions or transfer for help whatever it is never works. Today it was how to get the app to have both our Uverse and cell bill both on the app. Lots of run around, no clue, transfers, then I was told I have to combine our bills...it can’t be done. Omg. So the entire nation calls or goes to a retail location to pay their bill? Or you have to be on autopay. It’s ridiculous. I just hung up, seriously in today’s technology I can’t pay my bill online anywhere? Yet another hour of my life wasted by AT&T. The guy calls back and says it actually can be done, and we spend another 30 on the phone to no avail, because he can’t figure out how to look up our account number for uverse. He gives us the instructions again and guess what...still not working. Every discount and offer is never honored, yelled at by your employees, our internet speed is awful, but I hate calling so much do deal with your people I just won’t. So here I am in the most high tech era known to man and still have to pay my bill via phone. Awesome.

AT&T- cell phones and Direct TV. AT&T is the worst company. Such a large company but definitely NOT a customer oriented company. Finally after being a customer since their telephones were attached to the wall I have left their service. Before cancelling my service I was on a purchase phone plan with four cell phone lines. My bill continued to go up and up. When calling customer service I could never accomplish anything. Their customer service is outsourced and each time the call ended in my complete frustration. I finally paid off the phones and moved my four lines to their competitor and am very satisfied with the new company. However, I have kept Directv even after being bought out by AT&T. Now this service continues to go up and up forcing me to pay more for much less channels. They also have issues with connecting my bills then unconnecting them after eliminating the cell service. I can no longer pay my bill online as it states they no longer recognize my Directv acct number and their system will not allow me to add it. Calling customer service for Directv patches you right over to AT&T’s customer outsourced service. Nothing but headaches and frustration with both companies. Sadly, my next step is cancelling my Directv service for another provider.

Very disappointed. Yesterday I went on the app to order my wife a phone to be picked up at our local store. I completed the online forms and gave my information and credit card, which was debited for the taxes. The app brought up a screen that stated that the phone should be ready for pickup in two hours. My daughter went to the store and found that the store had no record of an order, and that three hours after the order was placed, they had no information. The manager I spoke to, found no record of an order and said it might not have come through due to them being out of stock on certain colors of the iPhone 12. I wasted my time and my daughter’s as well and the only recourse we were given was to cancel the order and wait for it to clear, then try again or come back to the store tomorrow. Why doesn’t your system show if the item is in stock at the store? Why does your system not check this before it tells customers that the item will be ready at a given time? With a company as supposedly sophisticated technologically, you miss the boat with customer service. Also you website is horribly slow. Load times for your page is often in excess of 30 seconds in a location where I have 4 bars.

Frustrated Customer. I would rate it higher if I were able to use it at home. I had ATT show me coverage maps before starting service and committed to a 2 year contract. Then they had a tower in such disrepair I’m having no service most of the time unless I’m in a bigger city. I have to say it’s been the worse service I’ve ever had, and they don’t give a crap if you really have coverage. I have been having it out with them for months and months to the point I’m paying everything off just to change service because they won’t do anything to help. They ran a technical solution test on September 11, 2019 it’s November 2, 2019 without anything back. I have requested discounts or credits for all the times without services like most companies would do yet I just get a sorry and I’ll summit a work order. Then for like 45 minutes they just try to do everything but submit the work request. They will take my 235 a month without any problems yet I will get my coverage only by going down the road. I guess if your map says its has coverage it must be true. You try telling that to everyone that comes to my house that can’t get a signal either. I don’t even know why I bothered typing this long message because no one will really care, but hopefully it says someone the headaches of getting Att.

Poor customer service. When I upgraded my iPhone the AT&T salesgirl asked me about my internet provider. She then offered me double the speed at half the price through AT&T internet. When the installer came out and finished, I tested it and it was about one-third the speed and a higher price. He relplies, “High speed is not available in your neighborhood.” I told him to remove the hardware and cancel this service. Two months later I got billed for internet service I did not have with late fees along with late fees for my phone service which has been set up for over ten years on autopay. After talking with AT&T reps in India and the moon I got connected some seven redirected calls to someone with authority to solve problems. Learned the installer did not cancel the service, and autopay was removed from account because AT&T internet, tv, and phone services are billed from separate planets and no one speaks the same language. This kind employee straightened everything out, got late fees and fees for service I never had, removed. I paid via credit card the missed payment. And she assured me autopay was restarted. So here two months later autopay is not operational and I am getting late fees again and threats AT&T will suspend service if they don’t get paid. Sorry to give AT&T one star when in terms of service they deserve zero!

Big Disappointment!. I am a Senior Citizen on a fixed income. When getting my new phone, there was a program that you can turn in your old phone and you get up to $800. Off the new phone. Well, I did just that and I was told my old phone got the highest amount, so all I had to pay was the tax and I got the iPhone 13. Paperwork I got said $0 no financing. I have been trying to get this issue cleared up because they are charging me $50. a month for financing. They get nothing right when you call they say they really aren’t charging me. So once again I look at my account from last month and this month and it states on there the $50. Charge. My other problem is Your service stinks. I’m in PA and they say the tower is to far away so on a regular basis I have only 2 bars. I have to have wifi in order to use my phone. So why am I paying such a high bill and no service. Even Verizon changed and now a line is $35. and I will add my cousins have Verizon and in my apartment they get full bars when I don’t. YOU ARE A BIG RIPOFF! As soon as possible I will get rid of this service. Being a Senior I could be getting a FREE service but I have to pay off my phone. IM STUCK IN THIS CONTRACT TILL PHONES ARE PAID OFF.😡

Network Service and Customer Service. This has been the worst customer service experience of my life with this company. I’ve been a customer since ‘99 or 2000 (the Singular days) and have had many problems with them over the years, but for the most part they were able to remedy any situation. This time around has been a different story and disgraceful. It’s now, April 5th, 2022, and I haven’t been able to call out or receive calls for 10 days. I tried email, app chat, Instagram, going to a store, and using a land line to talk to customer service. And nobody has helped or offered any solutions other than to use my insurance for another phone. I’ve asked for a new phone to be sent out multiple times but apparently NOBODY in this Mickey Mouse company has the authority to help me. This is my suggestion to anyone thinking about using ATT.....DONT DO IT. Use literally ANY OTHER CARRIER. I figured by paying more with ATT that if something like this arose, they would take care of me timely and with concern. The EXACT opposite. They could care less. Use ANY other carrier. ATT is a rip off and THEY DONT HELP WHEN YOU NEED IT. I’m sure the other carries are similar, but at least you can save $50 a month. TRUST ME ON THIS, DONT USE ATT!! Sincerely, Former Customer of 20+ years

Billing errors. I moved to ATT to get away from the poorest customer service in the US - Optimum. To go with ATT I was offered several discounts to bring my Bill down to about $58 a month. Every bill since then it has been!$98 plus change. Every month I have had to call and question the bill First the teacher discount. I provided my badge at the store when I signed up. The first bill it wasn’t there I went to the store and received a refund for the second bill. Same with the automatic payment discount. This third or fourth payment I called and they had no record of my teacher or autopay discount. I had to submit a paystub and fill out a form . It shows on the site as approved, but I have not yet received an email that I have been approved for that. The autopay discount and teacher discount have not been removed from the current bill which should now be in the $59 range. Yet they are taking an automatic payment in 10 days for the almost $90 bill that has already been disputed and supposedly resolved. This is the second month this has occurred. I would never have signed a contract for a $90 phone bill. So is this a contract that is invalid because I signed under false statements from the company? If it is I am going to T-Mobile.

Doesn’t thoroughly update /not matching paper documents and math. Every time i open the app i have to act like im shutting it down multiple times in order for it to boot up and load so i can sign in and just get to the hello screen. When i do get to sign in it keep saying ive only made 16 outta 36 payments on my apple watch yet the customer service upcoming bill ledger i got in the mail just this week says ive made 21 payments on it. Also its confusingly irritating how i can upgrade and actually trade in my iphone yet i cant do the same with my apple watch (cant get remaining balance paid by at&t if device is in pristine condition/functions properly and instead have to pay off remaining balance to “trade in and upgrade when in at&t terms that only means getting a store/bill credit. You need to update and overhaul your app more often especially for those with business accounts. Why cant we use the app the same way as personal accounts (have to go through the website just do whatever’s needed and not the app itself). Basically seems like its better to do “the old fashioned way” still and do everything in store and in person versus the app and thats really sad.

Total waste of time. I’ve been an ATT customer for literally decades. Every time I try to log in to my account on my laptop so I can check my emails, it tells me my password is wrong. Then it tells me I have to reset it, then it blocks me and says to try again in one hour. In the meantime, I no longer have access to my emails on my laptop, iPhone, and iPad. I’ve used chat and called customer service. They are no help at all. Back in July, my internet went out. I spent 45 minutes on the phone then was told they would send a tech in a few days. In the meantime, I learned there was an outage, only in a small area of my neighborhood. It was out for over a week with sporadic service for an hour or two. I was going out of town and several important emails failed to send. I had several disasters to fix when I returned from my trip. In the meantime, ATT keeps contacting me to reschedule the tech after I had told them multiple times that the problem was on their end. I’m not done! Then someone calls and recommends I switch to the fiber service that had been installed in my neighborhood. (They damaged my pool’s waste water pipe when they did that.) I’m assured there would be no rate increase, but they raise my internet cost two weeks before the tech shows up to switch my service! Any recommendations on a reliable service for a senior citizen?

ATT rewards loyalty with lies. My husband has had the family on his account for a while. I noticed our bill had increased one month with no warning so I reached out to ATT chat. I was thanked for being a loyal ATT customer and then told our plan was no longer offered so each line would be charged a service fee. What? Is this how companies thank loyal customers? My representative was apologetic but ready to fix my problem. He assured me he could find me a new plan that would give me more but cost less. Again, I was skeptical. I asked all the questions and doubted this “too good to be true” advice but was assured over and over that my new plan would save me almost $50 per month with a new hotspot line promotion. I do not need a new line or hot spot but in order to save money had to get this according to my knowledgeable representative. The device came, I never opened it and put it in my cabinet. Now I just got a bill that is even higher than last month because of my new line, that remind you, I did not need. I feel I’ve been scammed. I was told today that I can’t get rid of the line and device because it’s outside of the 14 day return window. Total lies and deception. I am an educated person. I am not stupid but feel totally mislead. I feel that ATT should have looked into this and made this right since their employee mislead the customer but the almighty dollar outweighs honesty. So much for loyalty ATT. Disappointed.

I’m impressed. I don’t usually write a review but I gotta say… AT&T have gone the extra mile this time to ensure that their app is super streamlined. I’m happy with their quality and I’m happy with my phone. I can change plans anytime I want or order “phone stuff” quick and easy and have it added (in monthly installments) to my bill. All without feeling the need to call and talk to someone. As a matter of fact calling and talking to them is not streamlined and they still have problems there… One person passing you off to another dept. only that department doesn’t answer and you get sent to the automated system again and lose the original person you were speaking with all together causing you to have to tell the problem all over again to someone new over and over again… but… at least the app and service is good I don’t think I’ll need to call them again before my 3 year plan is up so…. It’s a non-issue for me at this time. Love the app, love the colors of it and like I said very well laid out and streamlined. Y’all have a nice day.

Poor rating. I believe AT&T is one of the worst companies, I am passed around trying to lower my phone bill. Agents tell me that my bill will be lowered when the make changes. $190 to $145, I paid off one of my pay as you go arrangements. My bill because I was not able to pay through autopay went from $264 a month to $346. I paid and try to get answers on why my bill is so high. I signed up for autopay again and paid off phone payments early. I was told that my phone bill would go from $268 to $225 a month. I had to order a new debit card and because autopay didn’t go through, I was slapped with another late fee of $27. I am trying hard to lower my phone bill, so I can keep going with AT&T but no matter how hard I try to lower it. You keep my bill where it is at of $264, everyone I talk to says they’re going to make changes on my bill and it’s still the same!!!! Would you be happy with this??? They said it will take 2 months for these changes to take affect, while its been 2 months and my phone bill is still at $264. The agents say they are there to help, but nothing changes and I am paying for something I don’t want!!! Would you be frustrated? They said they would give me a $10 credit on my next phone bill and that never happened either.

Can't download PDF copies of bills and beware of "upgrades". You can't see all the little (and sometimes not so little) extra charges and fees they always find a way to sack you with when viewing your bill in the app itself. If you want to see those, you have to view the PDF of your "paper" bill. But anytime I attempt to do that it just sits there loading infinitely and it never loads. No, it's not my connectivity. This happens no matter whether I'm on WiFi or cellular, and regardless of whether I'm on home WiFi, work, etc. etc. Guess they really don't want you keeping tabs on those charges. Speaking of extra charges, I recently needed to replace a family member's older broken phone. Out of convenience, I did so through the apps "Upgrade" option since they were eligible. I reviewed all the charges and actually took the time to read all the fine print, because I'm OCD that way. When I was eventually billed, (I had to view the bill on a PC since the app wouldn't download it) there was a $30 "Upgrade fee". There was NO MENTION ANYWHERE that I would be charged such a fee for "upgrading" from a broken phone to a more recent model. I would have just bought the friggin phone. Contacted their customer support about and you can guess how that went. They wouldn't budge despite there being no reference anywhere that I would be charged such a fee. So beware of using that feature in the app.

Horrible and Deceitful Customer Service. I went into an AT&T store West Chester, Ohio and received what I THOUGHT was good customer service. But now as time has passed I see that I was deceived when I was asked to start a business account. Everything that was supposed to happened did not happen. My monthly bill was supposed to be lowered and all of the phones would automatically be transferred under the business account. I went back to the store to inquire if these things and I was told it should take effect within the week. It’s been two months and now my bill is higher and all of the phones are not under the business account. My account was in auto payment prior to this, but I didn’t realize that it was taken off auto payment when I made the change to the business account. I asked these guys (three in-store sales reps) repeatedly if my bill would be lowered. They failed to tell me that they were taking off my insurance for all of my phones (4 phones). I really believe they were being deceitful! I came in and asked about another phone number that was on my account, they said that was an accident and that the phone would fall off. I still see this phone on my account. I am desperate to see this issue taken care of in my favor. I’ve been with AT&T too long to be treated like this!!!

Wish I could give it 0 stars. 1. ...and this is just AT&T n general... they give you this stupid email address as login. Unless you are 10 or 80 years old you already have an email address and will never remember this stupid thing. Yes I know you can create a login using an alternate address and that brings me to point number 2 2. I’ve been trying to log in for the last 10 minutes. I tried the password I thought I used, it took forever, didn’t fail, just came back to the login screen. I tried again, it did not ask me for the password this time, but I assume retried the one used earlier. Since that one (and I’m only assuming that, as I have no way of really knowing) failed, it just keeps retrying a bad password and I cagey s password entry field. I tried Forgot my password option and that got me nowhere. 3. This one is AT&T in general, my bill keeps going up without notice. Every time I cancel something to lower my bill, they increase increase the price of something else. 4. One might say... “call them”... have you ever called them? Their left hand doesn’t know what the right hand is doing. Their offshore teams lie all the time. They agree to anything you say and are very polite but have no clue what they are doing so they just make things up. Dare I say I have dealt with government organizations that function better than AT&T

poor wifi / internet. issues daily. I’ve been a customer for many years. Last 2-3 years have been daily issues with losing my wifi / internet signal. Every 2 months I have to call and go through the troubleshooting tests i’ve already done on my own . Service calls fix thing’s temporarily but never really fix the true issue Each call I get told they think another item is the culprit . My morning routine is to unplug my router and dsl cable.. count to 20 then plug them back in. If that doesn’t fix things I “ forget “ the wifi , then rejoin putting in the password. If that doesn’t work., I try to go to my hotspot and that may open a little access for me to view my accounts , emails.. etc Frustrating part is that i’m paying for 24/7 wifi but don’t have it. My alarm, HVAC, air cleaners, and ROKU all need wifi .. so it’s interrupting for the whole day. To view anything I have to wait to get to work to use their wifi. Currently it’s been since 5/22 .. today is 6/11 that my router has a red service light .. two service calls and nothing has been fixed . Two excuses of “ an outage in your area” and “ we are working on it “ I’m beyond frustrated , I need a resolution or an alternative solution .. soon Mary Beth Maroney

AT&T fiber rewards. It’s a mystery where you can find your reward you have to be a cyber detective to find out when your reward is coming, mines coming on June 5 it’s now August 17 still don’t know where it is, what’s the problem I’m a new customer why do you wanna act this way you will be $250 in rewards for signing up for AT&T fiber, anytime I speak to somebody I get transferred around, last person I spoke to was in the Philippines and they didn’t want me to make a comment about them so they hung up, come on how can you run a business with this Poor customer service , yesterday I was on chatAfter filling out all the information and trying to send a message it said it was not operational come on sorry Business practices, if you say you’re going to give us these rewards get them out stop jerking people around why would anybody want to stay your apps don’t work nobody answers the phone you get transferred around it’s ridiculous still no answer, hello is anybody home nobody solve these problems billion dollar company can’t get their app working correctly ridiculous!

Unable to change or see plans. The website/app use to be very user friendly and it seemed like the company actually cared about its current customers being able to change plans and be able to save money by moving to a different plan/promotion. Every time I login to the app and try to see different plans there is a error on the page as well as the website. AT&T is forcing its customers to call in which usually take 2-4 hours to actually get ahold of someone. Usually meaning people will just hang up and not want to deal with the crazy long waits and the transfer of calls to different representatives. Meaning you typically get stuck in your plan.. Also you are unable to cancel any service online. I have a extra line that I got for my brother to be included in my plan. He brought his own phone over so there was no money owed to AT&T for a next plan. My brother recently passed away from covid and I find that it’s very difficult for a line cancellation on the app or website. They force you to call in. AT&T use to be an amazing customer experience via the phone, website, or app. You can really tell that this company stopped caring about its customers a long time ago. Hopefully they will make adjustments to better streamline the app for all the account features rather than upgrades and sales.

Canceled ATT in March 2022. Please stop billing me. I had gone to ATT store to get my ATT SIM card for my new Apple phone. Apple store could not do it. I had just canceled my iPhone ATT acct for my iPhone. My tv home phone, etc had been on Spectrum for years. Manager at ATT talked me into going with ATT stream tv. I had no idea what he was pushing me into until the ATT installers came out to install in my house. They discovered my home could not be installed properly underground. I also discovered at my age it was too difficult to work. I canceled ATT and returned to Spectrum that day. Also took a box of ATT accessories manager at ATT gave me which I immediately took to UPS to mail back to ATT. The box was unopened by me. UPS had stacks of these boxes to return to ATT and told me they sent back to ATT when they had a certain number of these boxes. I thought everything was canceled until I started getting large bills which were automatically paid out of my checking until I thought ATT understood to stop billing me. But apparently have not I have disputed these charges.

WORST APP EVER. Slow. Glitchy. Not working! I don’t know how many bots att paid for to spam the ratings to a 4-star! I would give zero star for this att app. I don’t understand how a big mobile company with all those resources can develop an software which ends up like this. As a software engineer myself. I can’t imagine how those well-paid, not capable, and lazy att engineers are working every day. There all infinite issues with the app and 90% of the use cases are not working properly. Login: login loading page takes forever. And I was logged off once in a while even though the keep my signed in option is selected everytime! Profile: Slow loading time just to fetch the profile data. How hard could that be? Modifying your profile is like tossing a dice. You’d never know if it’s changed successfully or not. Most likely next time you go back to the profile will surprisingly see your outdated information even if it said edited successfully last time! Shopping: it’s a disaster! Money was paid and order was said to be put. But no order details can be found in your account! No email confirmation nor updates! You have to spend an hour waiting in the line to chat with their customer service and just to know your order was cancelled for an unknown reason! Waste of time! Will switch to other carriers soon. Stay away from att! They are charging much more for mediocre signal/connection and worst quality of service.

Poor Service. No one can tell you what is what. I get a bill with a due date and then get another bill saying I’m late. I am not sure anyone knows how to run billing or customer service. Upon opening the business account representatives had no idea how to talk to someone that was new to the business community and wanted to shut down my cell phone service along with my husbands(which would be the business owner) all because his business was not registered with a company we had never heard of (that helps businesses get credit: as a new business owner, my husband was doing all business with a savings plan we had already saved for) and they couldn’t find his business on google! Told us we were frauds and they were going to cancel our numbers if we didn’t get what we needed done. We were lost and upset and went home without a cell phone! Praise God we didn’t have an emergency come about with two small children. This type of service is unacceptable. It’s rude and not professional. If they would have talked us through what we needed to do we would have been glad to do it and quick about it. But all they did was cut us off with no explanation at all. If I could use a different cell service I would. However ATT is the only service provider that picks up where we live. So to be honest, I only have ATT because I have to at my current location. ATT has poor customer service and a poor attitude when it comes to working with the public.

3 star Disappointment. I’m being generous rating myAT&T app and AT&T customer service 3stars. Been a loyal customer for years, asking myself why… for one of the biggest communications company in the nation you’d think the website and app would work better. I have not had a good experience as of yet. Nothing ever works on the app and to top it off, I had a landline phone for my Homebase’s business installed, it worked great the first few months then started having static in the line and no dial tone. I called in and come the appointed day the repair guy should have been here they were a no show. I called back and rescheduled for another tech to come out. At this point it had been almost two months of nothing but static on my business phone. They finally arrive got it working he said and left. No it wasn’t working still nothing but static. I gave up and canceled it. I had no service for almost three months. This was roughly two years ago and they are still sending me a bill for the months it wasn’t working. Now I keep getting over days notifications and we NEVER go over , now it’s only working have the time. Can’t get ahold of AT&T to fix it and the app is useless. Disappointed and ready to call it quits. I work from my home so my internet connection is my lifeline for my business, without it o don’t have a home based business. That means I can’t pay my bills. Come on AT&T whats it gonna take??? DO BETTER!!!:(

Bad Service. I have been trying to get my bill lowered for at least 6 months. Each time I think it is lowered, BANG: bill comes out and it is the same. Then someone talked me into setting up a third line and that ed was going to lower it by $30. Guess what? Did not change. Last week I gave it one more try. Someone was going to close that line and lower it by $50. Hasn’t happened. I have been an AT&T costumer for years, but I am fixing to change. Their customer service stinks. Yesterday I went to a local AT&T store. It was literally a circus. She has been trying to get a cell booster install and running for 1 month. Let me tell you. We were there for two hours and still she doesn’t have it running yet. While we were there at least 5 people came in (2 employees) every customer had major problems and neither employee had no idea of how to fix them. They both had to call someplace else. Then they were put on hold and most left saying they would comeback. This is entirely inexcusable. A company as large as AT&T should have everybody that works for them, know how to make changes and problem solve. They should have at least a go to person that can fix a problem in less than hours. Oh. The guy at the store was going to call my friend with an answer to her problem. Guess what? No call yet. This is one reason I am going to quit them.

This app is circa 1962. For a global Telecom giant, you must have the worst developers on earth. You should be embarrassed. You force users from accessing info through your website, which in itself redirects you repeatedly before you are fully signed in, to the MyATT app. And this app basically gives you ZERO information if you are not an established customer or have moved your fiber internet service from one house to another. Since you apparently only have 4 people across the world in call centers that are available to actually communicate verbally with your customers, I would think you could fork over some of that cash to pay some full stack developers that could improve your user interface, at least on the front end, so your customers could give you even more money for the liquor and strippers that the C suite must squander all the profits on. Well, that’s assuming your customers actually get the service they’ve signed up for because mine, for example, has not been installed yet because an elusive department called Engineering says some type of work needs to be done first. If you fall into that black hole, then this Fred Flintstone app is really of no help. After 2 no show appointments, I think this middle aged woman with no STEM background could probably learn enough on Udemy quicker to be able fix whatever the “engineering issue” is and get my service installed and running!

Lacking horribly. For a technology company, this application runs very slowly, is exhausting to try and use for the simplest things done in seconds on other applications, and does not offer the same ease for the rest of the 48 states that has not regulated like California and Nevada. I own stock in a company and I hate to see it failing like this. It needs to be fast. Signing in and signing out needs to be easily visible. Changing the password needs to be easily visible. Requesting they not sell your information needs to take one click, not over 20 (take a deep dive and try to reset yours and you will see what I mean). I am in my account regularly to review my bill before auto pay. So why it took so long to try and simply keep them from selling my information and then reset my password… It should be very easy for someone who uses computers all day long. I can’t believe this is news to anyone at corporate. So please come and get your act together? Also, you are slowing my data even though I have a plan that should forbid it and I am also running off my home Internet 90% of the time. What’s that all about? I have been an AT&T cellular customer from the beginning of time… My first cell phone was in the late 80s. Through acquisitions and mergers, AT&T ended up as a supplier. Get it together or I will look for a better company for my $140 a month.

BUG RIDDEN! SLOW on any device. I only gave 5 stars in hopes this review gets seen and read. 1 star would be generous. This app is an embarrassment. A company as large as AT&T with profits to match, it’s shameful to have such a poorly constructed and maintained app. It appears that they are more concerned with aesthetics (nothing special) than ease of navigation or speed and seamlessness. Or even functionality. It’s as though the app was a single room shack to start and as it grew, rather than building new they simply added room after room. POOR construction and even worse maintenance and quality control. Navigating is painful. It seems every link takes you to a “Loading…. Logo”. And “Opps, something went wrong” or “try again later” are ever present. ”The “NEW automated help” feature will not even load at all. Endless spinning dots. Developers, you do have testers, right? Or do you just drop an update and wait for bug fallout to fix problems? I just spent two hours in this app just to request unlock on 4 of our phones. It was so frustrating. I’ve been a loyal customer in perfect standing for decades. 5 family members with iPhones and iPads in my account. I see no reason to stay.

Glad I’m not alone!. After reading many of the reviews posted I think I’m safe in assuming AT&T does not employ personal to monitor, reply, answer or acknowledge reviews made here by App Store customers. I would think Apple iPhone users account for a major portion of their customer base. Shame on you AT&T! Personally I don’t download an app without reading quite a few reviews first, beginning with the most recent. Unfortunately I have to agree with my fellow reviewers in saying the service is completely unreliable & has gone down in quality, yet the price has gone up. The App itself is terribly confusing to navigate, extremely slow loading & difficult to use for basic functionality. I’ve been checking regularly hoping for an update to fix some of the issues or at the least acknowledge them. Today I find an update from 4 wks prior, but sadly none of the major bugs or problems appear to be resolved. The AT&T Thanks App, which was a nice consolation with giveaways, freebies & discounts is no longer available in the App Store. It says not available in your country (USA). Yet the contest rules clearly state that the main requirement for entry is being a U.S. citizen. Come on AT&T do your job , pay attention to your customers & step up your service to match the steep prices being charged!!

AT&T LIES LIES LIES there is NO communication between staff. I have been with the company since 2011 now this is the most aggravating insulting non professional business. Every representative I speak with says they are putting my information in the account for the next representative, but when I switch over NOBODY knows dimly....I am 65 I believe a persons word is bond....NOT WITH AT&T they will put a foreigner on the phone that’s supposed to be a supervisor but they are just as unprofessional as the first rep....on top of this aggravation they takes the liberty to CHANGE your accounts I’m ready to speak to an attorney because if I keep my word why can’t they....I have high blood pressure (4) different pills as well as diabetes’s (2) different types of insulin.....every call and every conversation my vision blurrs as well asa fierce headache I told one supervisor Mrs. Lee who by the way did NOT want to be at work that day got me so upset I told her I had to hang up because I felt my blood pressure rising she called back later to inform me MONEY I paid had been lost so they “closed out my account” which meant no phone, no internet, or satellite....WHO does THAT....if there was another service to offer all three ( which I’ve had since 2011) I would switch so fast At&t would be a memory and I would pass along the poor service.....Bonnie Johnson....a LOYAL customer

Off to a rocky start. Two days in the store trying to open an account and switch a line from another carrier... poor guy was vacuuming and expected to answer phones, deal with customers, listen and attend to an over the phone Rah Rah go get the customer... get your numbers up sales meeting..... while people are piling up in a line and a giant delivery came in as well as a salesman to the salesman is also waiting...... crazy ridiculous expensive expectations from higher ups.... sure hope that my phone is all set... now I cannot even log into their app as it doesn’t recognize me.....for a business account... at this point I’m seriously not impressed... their phone service has to be stellar... fingers crossed... hoping for better but expecting to be disappointed… Fast forward to a year plus later…. Granted I live on the Canadian border… but … service is super patchy… even relying on my WiFi isn’t all that. I don’t have too many choices as far as cell provider… I guess to them that this is supposed to justify paying top dollar monthly charges for subpar and downright frustrating service. Any giveaways never happen can’t get anywhere with anyone at customer service as they just set you into the hamster wheel, repeating your story to person after person …….Until you give up trying because if you don’t your gonna end up in the ER with cardiac issues….

Big tech company Little tech app. I don’t even know where to start with this app. I’ve been managing my parents account for 15+ years and my own account now for 8 years. The app keeps changing supposedly for the better but it’s obvious that AT&T needs a new app developer it might look nice but it never does what you need or give you the info you need. The app crashes and glitches non stop, I get logged out basically every 30 seconds for security purposes, it logs you out when you are in a chat with customer support, the links that customer support send to you in the chat open in the att app which doesn’t work or support the links they are sharing, you can’t copy a message or a link from the chat, the list goes on. My account dashboard says my account is suspended although it is very much still active even if I have $0 balance it says my account has been suspended. They give you the option to split a payment in two but courtesy of the app saying my account is suspended all the time it tells me I can’t split my payments I can only pay in full to restore my service. The app is garbage and makes it very difficult for customers to do anything it’s frustrating and the inconvenience of it honestly makes me want to switch carriers soon as my phone installments are done. For what I’m paying for two lines that should be enough to put towards a new app 🙄

Oh my God I hate this company. I’m not one to leave bad reviews I generally don’t complain about phone service, but AT&T is the worst company I have ever been with. I’ve had a phone since I was in kindergarten. I’ve been with sprint and T-Mobile. AT&T has been the worst. I was offered a $1,000 off my phone for a trade in if I switched over and a cheaper bill than what I already had. I figured it might not switch over right away but I have been paying 74%(I calculated) more than what I was paying before. Apparently because I ported over my number the deal didn’t transfer over and no one told me I had to get an AT&T number. I’ve called customer service I’d say about 20 times I’ve gone into the store 3 times because I’ve been sent back and forth between departments and numbers and no one has helped me. They opened a case for me and were supposed to call me with information 2 weeks ago and I found out today they closed my case and didn’t tell me. So yea AT&T is horrible my friend was screwed over by AT&T too they apparently canceled some stuff on her family plan too. I will never recommend AT&T to anyone and I would give 0 stars if I could. I’m genuinely surprised they have a 4.1 rating because they are so horrible. All of the customer service people were really nice and tried to be helpful though I just think it’s a scammy company that shouldn’t exist.

Internet. There is nothing to say when the internet has been down since Wednesday Sep 16, 2020 and ATT customer service does not work on the weekend. There is no regard for their customers. We have been promised to restore our service to no avail. Promises made every promise was broken. ATT is being managed by incompetence from the bottom to the very to top of the organization including the CEO and the Board of Directors. Recently your first line representative managed to reset my router/gateway which prevented my printer from connecting to the internet. After consulting with several people it was clear my printer could not connect to my router but could connect to my neighbors router. I gave up and bought a new printer for $230. Then I talked to your Level 2 Support team and the person fixed the problem. It unnecessarily cost me $230. ATT’s first line support is pathetically incompetent. Sad but true. It is not the ATT I know 50 years ago. After being a loyal customer for over 50 years, that is including before the mandatory breakup, I am now looking for someone to provide all of the services ATT currently serves me. ATT has left me and it is evident in the way they have treated me. There are a few good and competent people in ATT but not enough when it is managed by people that should be fired. Good management starts at the top. Goodby to incompetence.

Internet customer service from AT&T. Nothing short of horrible. Say they are coming out and don’t. Got disconnected twice while holding for technical support. Told to call back tomorrow after a 30 minute hold. I said that was unacceptable and I would be changing internet providers and she said I hope you were satisfied with our service today and she could have cared less. Adios AT&T, your customer service did you in. It’s so important too when your selling a commodity that someone else has! If the competition even transfers my call better I’ll be more satisfied. Sadly AT &T used to be a good phone company. Oh, the best part yesterday was when they wanted to up sell me on the phone, etc. I said not until you fix my problem, there are no extended wait times on the phone or I’m not disconnected, only then will we can talk. Honestly listen to your customers, don’t attempt to up sell them when they are having issues, it’s not the time. Maybe once you fix their problems would be a better time. We’ll soon to be ex customers!

Here’s another negative review. I have to agree with all the negative reviews regarding hidden fees, misleading offers, having to fight with different departments that don’t communicate with each other to get the promotions that were promised, being told problems will be taken care of only to find out that’s a lie, charging for “features” you declined and dozens more frustrating features you get with AT&T and Direct TV. Things have only gotten worse since Direct TV has taken over the TV service and the promotion period is over. The price has more than doubled, the new promotion prices they’re advertising have absolutely no relation to what the charge will be for the service advertised. When you try to read the details the app kicks you out if you try to look at any page twice or go back and forth between offers. You can’t get back into that same section of the app once you’ve been kicked out for several minutes so it’s clear they don’t want you to examine the details. They just want you to say, “sure you can more than double my bill, I’ll just keep paying you even though your commercials say your offers are for new and current customers, even though you said you’d always have discounts on the tv bundles, even though you said a lot of things that turned out to be lies”. Guess what, your service isn’t good enough to expect that kind of loyalty. I’m checking every other TV option out there.

Thieves. This industry is unregulated. I will be pushing for change with my senator. You should be able to walk into a store purchase your equipment in under an hour and know exactly what you’re going to pay for a bill when you walk out. This needs to be changed you need to be guaranteed what you have been told. I was told my bill would be $150 and when I actually got it it would be $225. I went in to get a watch in the phone I was there for over 4 1/2 hours, they shut down my iPad, so I had to take it to an Apple store and pay to get it restarted. I came from having a TracFone for 20 years with no issues no problems. And a lot less money. I signed up with AT&T. It took them over four months to get my account straight. They shut my phone off eight times during that period from. Switch flippers on their end. It cost me thousands of dollars in business and customers. All they had to say is we are sorry. I would like to walk back in your store and have all these electronic devices on your floor and tell you to stick them where the sun doesn’t shine. Save your money getting off market deal this company is a rip off. I am looking to see these guys if anybody’s interested in talking to me. Queensbury, New York office for AT&T needs to be put out of business. The people in that office or 100% deceitful and are unwilling to help you with your issues. They tell you to call 611.

Website log In procedure and call in service. Your website login procedure is terrible as you cannot sign in to get your AT&T information as all the effort lands you to DirectV when you call for service the robot that answers cannot understand the request unless it is a simple matter and you have very little alternative other than to go to the location the robot who doesn’t understand but sends you to their chosen site which is no help to another site where all is accomplished is to answer all there requests and again not geting help however you’re able to give your information for maybe six times and still no help!!!! You are too big of a company to develop a friendly help method of training the robot to handle simple inquiries and then offer you customers the option to explain the problem at hand to get required solution to the problem. In fact, often the time to work your way through the robot and the variety of equipped service reps sometimes the outcome becomes bigger problem than the one your trying to resolve, ending in frustration and complete disaster

I wish you go out of business. You guys are the worst ever!!!!! I will continue to give negative reviews even after I discontinue my service with AT&T. Have been with AT&T for over 20 years and in the last year services have declined. You lie to trap customers and then give the worst service. Every department do what they want to do. Do you guys even have qUality calls?. I’ve set up payment arrangements for my wireless service through the app and reconfirm with customer service only to be told I did it with the wrong department and it’s nothing I can do to restore services after is been disconnected. I have two internet accounts and requested a move transfer only for you guys to disconnect the wrong address and because of your mistake I had to be out of work for a week and a half. I was told of one plan to see hidden fees and extra fees y’all make up along the way. You’re outsourcing and these reps you hire get away and say anything!!! You guys need to be bought out. Your greed is showing and your reputation is going down. Can’t blame no one but myself because I’d listened to the lies of getting a plan for $135 a month only to see I’m paying over $186 a month. I can go on for days about this worthless company. Hope your company crashes soon.

Will not allow me to pay my bill. I don’t know if DIRECTV/AT&T are just trying to find ways to nickel and dime their customers to death or what the issue is. You would imagine that a “major company” such as this would allow you the opportunity to make online payments super simple, right? WRONG! Every time I try to pay my bill, I have to go through this lengthy, horrible and painful phone process. Because their online bill pay does NOT exist on their website nor on this app. I keep getting an error message saying that I do not have a TV service with them. That’s funny, then what have I been watching on all of this DIRECTV equipment in my house for the last 20 years? Instead, I have to resort to calling in to make my payment which comes with a “convenience fee”. Convenient for who? Most certainly not the customer! I suspect that it’s their way to squeeze a few extra bucks to compensate for the rapid decline in customers. It’s time to cut the cord. Plenty of other services out there that are half the cost and have simplified online payment options. DIRECTV/AT&T really think they’re something special. I guess that’s why all of their customers are leaving? I have no clue who the CEO is, but he’s an idiot for allowing the company to be ran like this!

Very Poor Service and You Lie !. I took my plan out 2 years ago and you tell me it’s outdated. I have little or no service for my phone or data. I have been a true loyal customer since 1990 but no more as I will start looking at the different plans of different carriers Tuesday. I have asked you to call me back after I called in 2 different times on your supposed recorded line after getting past your automated computer figure, to record the lies your agents told me when I called. One told me the first time I called I had 11 data and two weeks later on the second call after my app hadn’t updated the person told me I had almost 11 so use my phone as the app I have hasn’t updated yet ! Poor service and you lie twice in a row ! Then I get a text that tells me you will slow me down and I had no roll over data. The poor tricks you play on customers just to make more money. I can’t even get you to call me back to prove what they said. All I get is surveys to tell how good your doing and no phone call. Is AT&T that impersonal ? I think you do not have a recorded line or you would check it to prove they lied to me just to get me off the phone and shows your poor almost non existent service ! You are losing customers right and left and you don’t seem to care. No wonder your business is doing so poorly. Brad Whitlow

Direct tv/att. NEVER DO BUSINESS WITH THEM!!!Direct tv is absolutely horrible! They never have a consistent bill price, and have HORRIBLE customer service! They do not communicate amongst each other when you call and they all give you the run around ! I highly recommend you record the phone calls to them so you can catch them in their lies. That is the only thing that worked for me.I cannot wait for this contract to be up. They add money to your bill for unexplained reasons. In 1 year of service of inconsistent bills, i have paid OVER 2 thousand dollars to watch 2 channels… really???I had my plan switched 5 days into my billing cycle (aug)to a lesser plan, the adjusted the price and i took care of the bill. The OCT bill came with a $25 dollar fee added to the bill, making my bill HIGHER than the original plan i changed from. Upon calling them to figure this out, the incompetent lady on the phone cancelled my direct tv all together and tried to attach a “one time fee”(for duration of the contract) WITHOUT MY PERMISSION!!! needless to say, i called back to ask what the heck happened and the lady “restarts” my service…. With a NEW CONTRACT… i only had 8 months left on my 2yr contract! No ma’am, they are monetary thieves watch your bills CLOSELY if you choose to do business with them. The BBB has tons of reports on them, read up like i should have.

Awful service. Not true to word. We have been ATT customers from the beginning when they bought out alltel. Our entire marriage of 20 years. Up to this point we have had a good experience until about four months ago We have never experienced such awful service. We had to purchase new phones because the ones we had were no longer working properly. When we did we always tell the Reps do NOT mess with our unlimited plan. The rep said we still had unlimited for every thing and he was going to save us money. Our bill went from $230 a month to $500 the next month then to over $900The following !!!! That was with shutting down our hotspot less then two weeks in. and we could not even use our internet bc it wasn’t unlimited like every service person says. Now this month the bill is $600. This is absolutely awful. I would not recommend Att to anyone. We have done nothing but try to get back the contract we had for years. The one we didn’t want to loose. customer service even stated a Rep cannot change and take away service without the customers permission but they state they can not give us that contract again bc it is no longer available. But to cancel with ATT so we could look for a different provider that would hopefully tell the truth on what they are signing us up for and what our bill will be will cost us an additional $1500!!!! Don’t go with ATT!!!

Terrible Customer Service. We recently switched from Uverse to ATT Air. Air would connect to all of our devices except our Firesticks. I chatted and spoke on the phone with 5+ agents and not a single one of them was able to help troubleshoot and get them connected. I then told them we would just go back to UVerse because we weren’t paying for something that wasn’t going to work on all of our devices. They took it upon themselves to disconnect our service so we were without internet. When we tried to connect back to our UVerse we were told that because it was disconnected we would have to get new equipment (the modem we have is a brand new one) and a technician would have to come out, in three days, at the earliest. I spent HOURS on the phone with over 15 additional agents and was told different things each time I spoke with someone. It appeared to me that nobody knew what they were doing because they would tell me they had a specialized team to handle my problem and would pass me on to someone else. Needless to say we still have no internet service. They need to clean house and get agents that actually know what’s going on and that care about their jobs and helping their customers. I DO NOT and WILL NOT recommend ATT to anyone. We will be looking into switching our internet and cellular services to companies that hire competent individuals who work to help their customers rather than hindering them!

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Att. I been with you forever now I started in 1997 and I am very unhappy with how now where I live I don’t get good service at my house or in the town where my kids go to school at mounds Oklahoma. And our bill just keep going up all the time and I don’t like that part . We are working people and just seeing your bill always going up makes it really hard on us ! And even more so when service is not half as good as it was 6/7 years ago . It used to be the best service in mounds Oklahoma . And due to everything going on we make less then half of what we made and I have to work from home . And it’s really when it hit or miss and you have to go to the place on your house to get service ! And when you call to talk to people about the bill that just keep talking over you reading things off their computer not listing to what you have to say . Believe me I know they are doing their job but listing to someone us is key ! And I feel like every tome I call I get the run around . Alway going from one person to another people telling my story over and over to just find out that yet again today August 10 I am doing the same thing again !! I am very upset over this and very unhappy ! I’ve been with you guys for years and I feel very unhappy with this service .

$270 Billion Net Worth but…. Your app runs slow and it’s not my phone and I can’t imagine it being your internet unless you just throttle the internet all the time but we have your WiFi extenders. Your AT&T crews installed fiber optic whatever in our neighborhood and that’s what we are using. I’ve deleted and reinstalled I’ve reset my phone and reinstalled, yea so it’s hard to navigate because if I tap on a link within the app (i.e., account or shop or my bill) it loads that page but has signed me out and when I log back in it starts me over. It’s frustrating thinking about a $270 Billion dollar net worth company that’s definitely in the tech field having subpar apps and your app runs like crap and it’s any of the AT&T apps it’s not just the MyAT&T. I have an iPhone 7 Plus and there is nothing wrong with it and I’ve never had this problem with any other app and I have plenty of storage space, etc. If my phone is that old please tell me because these are just awful

Worse customer service ever. I called and spoke with a Rep and was given a whole package information (2 hr call), chose my options, was told I would get a service call, never did. I called a week later and was told that the service I was told about earlier was not even available in my area and we would have to start all over. That was another 2.25hr call. 🤦‍♀️ Was told my router would come in the mail and then a service rep would come to set up. Service man came the day before the router came. Told us “easy to plug in and set up yourself”. Phone Rep reassured me no interruptions in my service from the prior acct holder to mine. I received the router next day...couldn’t set up. Two accounts in the system. Chat started with very helpful Reps from three different Dept’s trying to figure out what was wrong....deleted one account and still couldn’t get router functional🤦‍♀️. Not only was service lost (to my business by the way) for three working days!!!!!...but have to wait until Monday afternoon for next available service call. The very worst experience ever...despite the great chat crew who attempted to help me...and promised an “inconvenience fee” once my service gets started. All I can say is...”I better get some sort of discount for this nightmare and loss of service”😡

My experience. I’m getting the run around I’ve purchased service with AT&T online and my phone was delivered by “enjoy” a provider that AT&T uses to deliver and activate their phones for their customers that was a very weird experience in its self because Zoe M asked for my credit card (why did she ask for my credit card) any way on 6/1 my boyfriend called me on a different phone informing that his phone was not working so I checked the AT&T app and there it goes a notice informing me that the phone was suspended so I activate the phone everything seemed okay until the next day I try to make a very important phone call it states I was block from using the network! I look on the AT&T app and there it goes now my phone shows it’s been suspended then I reactivate it everything goes fine until a few weeks later it happens again first his phone then the next day my phone on top of that my bill shows it close to $400 (I never been late for a bill ) I finally get frustrated enough to call AT&T they couldn’t tell me why my phone kept being suspended but they did inform me that my bill was high because it showed that they where charging me for three accounts I only have two.. fast forward to today I’m still having this problem

Worst internet provider ever. First off your app keeps crashing, roughly every 7 minutes. Which doesn’t surprise me since I am trying to get in touch with an actual human being to sort out my own terrible home internet issues, that has been ongoing for well over a year now. If you do actually get a tech on the line, they always say oh the test shows no issues. Then they proceed to walk you through rebooting the the modem and the rest of the entire process that I had already done myself. All that crap didn’t solve anything, and that’s when I decided to call tech support. Unfortunately Ithis crappy service is better then the only alternative in my area. Best part is the fiber optic connection that I would love to pay for and have requested several, has been available literally 2 blocks from my house for the last 3 years, now. We can’t get at our house because that was where they ended the fiber optic cable run, and it’s basically just out of reach from my house. Get you crap in order ATT I have been a customer for at least 15 years now, but you used to be the best provider around. Now it’s just sad, and very infuriating what you have to go through to even get a tech sent out to troubleshoot this crap.🤬

I forgot how bad ATT really is. I left ATT years ago and within hour of coming back they reminded me why. My phones shipped and the sims were placed incorrectly. I called and spoke with someone in sales, he told me to just switch the sim. I informed him I had already started setting my phone up and then found out the wrong number was assigned to the wrong phone, he then told me tech support was closed. I called tech support on my own after explaining the situation 8 times to the tech she finally told me it’s not her department and sent me to another department. When I got to another department, I tried to explain the issue she cut me off and said she needed to check and see if my number was transferable after 15 mins she came back and asked me did I have the phones. I said to her I am sorry are you asking if I had the phones, when you never stop to listen to the customer issues, the numbers are transferable because they are originally ATT numbers , but instead of you hearing out the customer you needed to tell me what you needed to do. I then proceeded to tell her the issue, she left me on hold for 20mins, the phone disconnected, she never called back after I gave her my number 3 times and ATT was now closed for the day. What a great Welcome to ATT.

For a telecommunications company, you’d think they could design a better app. I don’t usually write app reviews. I either like them enough to keep using or hate it and delete and find other ways to do what I need. Since this is a proprietary app and using the full website is cumbersome on an iphone, the app is my main connection to my account. This is the worst app. It takes forever to load any new screen. It constantly asks you to log back in when you choose a new option. It doesn’t have intuitive links to do what you need to manage your existing account and constantly bombards you with sales and upgrades and current promotions. The help and support section questions and answers are generic corporate drivel that don’t cover anything specific that you might need to know, redirect you to solutions that are in no way related to your issue, and the customer forums are full of mediocre intelligence at best, similar to your local news site’s Facebook comment section. I’ve had better luck spending 15-20 minutes on hold waiting to speak to a person than using this app for anything beyond just paying my bill. At least with a phone call I can put it on speaker and do something else productive while I wait.

Disgusted. I am so disgusted with AT&T their customer service has been rude and unhelpful I have spent numerous days and hours on the phone trying to fix errors on their part lies that I was told things added to my bill that I never authorized every person you talk to has a different story or different excuse and is unhelpful to fix the situation I was talked into switching my wireless service guaranteed is great prices get my phones ported over it one hooked up and then as I’m activating the phone everything that I was told I was going to get was a lie and nobody at AT&T was willing to back up what I was told I would get or help in anyway that was after three hours on the phone and being transferred from one person to the next so I sent my cell phone service back to where it started then with my TV and Internet my promotion was ending I was told I get a certain promotion and it would one would stop the next one would start that was a lie and they would not back up that either spent over three hours on the phone today trying to get that situated and I was charged for my wireless service also I’m trying to get that off of there I am so sick of them in their lies looking to take my business elsewhere

Stay away from AT&T. AT&T is the absolute worst phone carrier on the planet. They’re customer service gets a rating of zero from me. I’ve been sitting at AT&T for 2.5 hours. I’ve called in over 6 times over the past month and every time I was on the phone for 1 to 1.5 hours. I’ve been on hold for 1.5 hours and the employee here at AT&T was on hold for an hour before the manager on the phone told him I have to call in myself. I’ve been sitting her so long that the employees’ shift that was helping me is over. Now I’m dealing with someone else at the store. AT&T accidentally added 4 international plans to my account costing me over $1,000 in a single month. Its absurd that I would have to go through all of this over a mistake made by AT&T. I’m a disabled veteran and having to sit here for 2.5 hours is hurting my back and is mentally exhausting. This has been on going since December 5th and AT&T still can figure it out even though every person I spoke to on the phone says it’s a mistake made by AT&T. I have 8 phone lines, internet, and cable that I will be switching over to T-Mobile or Verizon. I will never do business with AT&T again. If AT&T is capable of doing this to a customer that’s been loyal to them for over 10 years they will do it to everyone.

Customer Support. I've always had good interaction with AT&T technical support and for the most part, customer service. I recently had a $5 late charge on my wireless bill. I called to see if it could be removed since it was only one day late because my bank (through which I pay all my bills) rolled out a new app that lost my payment. The Rep I talked to kept saying it was a 'valid' charge repeatedly. When I asked to speak to a supervisor, she said the supervisor was busy. I said I'd wait for him/her. The agent said the supervisor would give me the same answer. The agent then said she couldn't do anything about the late charge because I had already paid it. This was a blatant lie since my new invoice with the late charge had just arrived and the previous bill did not have the late charge on it. Eventually she said a supervisor would call me, but no one ever did. And I was not surprised in the least. Later in the day I talked to a technical agent about my internet speed and he quickly and cheerfully resolved the issue. Later in the day I also spoke with an agent (not through the published AT&T support number) and she found a solution to my satisfaction. I would give her and the technical agent 5 stars and the original agent 0 stars.

Horrible service and horrible customer service. AT&T are charging me international calls after I told them to block international call on my line years ago. I bought and used my own international calling card— a practice that I have adopted years ago, but for some reason twice in this year , AT&T charged me international calls of over $40 on each occasion for a single international call on those occasions. By the time my monthly bill was included, I was charged over $300 each for cell phone bills in January and March this year. I called they removed the extra charge in January after I was on the phone for one hour and being transferred to about four departments . In March they refused to remove the charges even after I spoke with the supervisor Nancy Calhoun NC 6351. She was sooo RUDE, unprofessional, talking over me loudly and playing smart being sarcastic and condescending . Also I need to mention that I have been a loyal AT&T customer of over a decade! It does not make sense for me to use AT&T for international call of $3/minute when I bought calling card that I use for 9 cents/ minute. I’ve tried to contact them back to disconnect the services but the line got disconnected while still talking to them and they did not bother to call me back! So frustrating!!

Swindled on a “free” I phone. So the wife and I switched over to AT&T almost two years ago. Specifically because they were running a deal of sign with them and get a new iPhone. I didn’t want to do it. I was fine at Verizon shoulda stuck with them. Anyway the conman that sold us the phones said we’d have to pay for them for the first couple of months then the payments would fall off. Cool, that didn’t happen. I was working two jobs and didn’t have time to stay on hold for hours at a time. So my wife finally gets around to it. She calls they tell her we need to go to an AT&T store we do we sort it out they say they’re going to credit us with a 435$ credit (not nearly what enough to cover what we’ve been paying for the phones but hey I’ll take it.) They credit my wife’s account but not mine. And now that this covid pandemic is happening and I’ve lost one of my incomes these chicken hawks are still charging me in full. So thanks for the old bait and switch tactic AT&T. Maybe your big wigs need retraining in business ethics since your company obviously has none. So stoked your head ceo is stepping down hopefully this greedy corporation will gain some empathy. Best believe when my contract is up I’ll be switching back to Verizon. But y’all are the same anyway.

TERRIBLE app & website. The app is confusing and so isn't the website, I have to call in and sit on hold for everything other than pay my bill because the app & website don't allow for much self service other than upgrading and cross selling and up selling. What about servicing my own account without making me call in, sure on hold 30-45 minutes and ALWAYS needing to be transferred to someone else 2-3 times EVERY SINGLE TIME I CALL IN. Then the final insult is the annoying automated voice constantly reprimands me for not using the app or website instead, which I've already tried and neither one offers me what I need. Then to make matters even worse, the first agent is NEVER able to assist my situation without needing to transfer me to a different department who usually ends up having to transfer me to yet another department. And NO I DONT WANT TO UOGRADE NY PHONE WHICH I JUST UPGRADED A FEW MONTHS AGO! Finally, I have been with AT&T over 20 years and my monthly is nearly $600 per month which I always pay on time. Why is it always such a struggle to achieve any goal on the AT&T app, website, and “customer service” call centers? AT&T USED to be the world standard in telecommunications but it has now tailspinned itself to the bottom of the trash heap in terms of assisting existing customers.

Never use AT&T as a phone company. Me and my family absolutely hate AT&T. Can’t wait to pay off our phones so we can switch phone company’s. Can’t call out, can’t receive calls, if we can luck out and answer the call everyone on the other line says sorry can’t hear you are we sound like a robot. If we are home and need to call or answer have to go outside and stand in just the right spot and hope the call doesn’t drop. We also live in town so there’s no reason. Can’t receive text and can’t send them. Can’t use data either. $400 dollar phone bill each month to not be able to use our phones. I’ve reached out so many times through the years and not one single person has fixed the same on going issue. I’ve had people say they will help us fix it and be in touch then we never get the call back. Wish I could give this phone company negative 5 stars cause I would. I’m going to look into court matters because it’s sickening they can take our hard earned money and trap us in a contract that we can’t even use our devices for. AT&T should be ashamed. I honestly worry if I ever need to call 911 for an emergency that I won’t be able to because of a faulty phone company.

Unsatisfactory service. It took multiple calls and too much to finally get the internet hooked up. On top of that I asked to bundle my TV, internet, and cell phones. It’s been a little over three weeks and we still haven’t had our cell phones switched from sprint to AT&T. Not sure what that takes. I was told cims cards would be sent through the mail along with instructions to get this done but so far I haven’t received anything. Unclear about what needs to happen to make this happen. The initial internet hook up went okay but being the wire was just ran across the top of the street it got destroyed by traffic. To get it hooked back up was another call and hassle to have it expedited to get hooked back up. Then the crew who digs the hole underneath the street disconnected it. Another call had to be made to get it reconnected. Too many crews and time to get one thing to work. I’m being billed for internet separately. I thought bundle meant everything would be together meaning one bill but I guess I was wrong.

At&t inept company. Went to AT&T store to buy a flip simple phone for my husband was told by salesperson to give my husband my phone n he would replace it with a upgrade free with a promotion 4 months later my phone bill increased when I called to question I was told my service increased n taxes nothing about a charge for new phone I phoned ATnT a few months ago was told I was paying for my new phone I explained o that was supposed to be free with a special their reply so sorry about that m proceeded to selling me other promotions was on the phone yesterday again n spoke with 4 reps first one did not give me a confirmation # for my payment was inept I called again young lady she saw no record of my payment transferred me to another rep he said he could not help but someone would call me within the next 5 to 10 minutes we’ll 35 minutes no phone call I called again spoke to Rauol he apologized n went on to give me a new phone for no charge same phone as I had n I’d have to pay taxes no thank you good bye atnt is outsourcing to countries n their reps do not have a command of the English language shame on you AT&T been with you 12 years too long to be mistreated I will see your company go out of business. It can’t be soon enough for me you r despicable !!!!!!

AT&T is one of the worst companies on the planet. It boggles my mind how inept this company has CONSISTENTLY been on my many years as a customer. The only reason a stay with the company is because there actual service and pricing are very good, but when it comes to customer support they are almost laughably inept. Their app (which is really just their various horrible horrible websites) does what it is supposed to do about 50% of the time. I have spent HOURS of my life on the phone with AT&T trying to resolve ineptitude. One hand doesn’t know what the other hand is doing. You get bounced around multiple departments with long hold times and are given inconsistent information that doesn’t seem to carry through in their account notes even though they say they are making them. The only competent agents I’ve spoken with are through their loyalty department. I just call them directly from now on. The things you are supposed to be able to take care of online or through this god awful app) don’t work half the time and the other half of the time they can’t seem to take care of it over the phone because you can only do it online. It’s almost criminal how bad this company is and how little they seem to care about fixing it.

Best customer service. After being with Sprint since 2012 I made the decision to leave and come to ATT, from the moment we arrived at the store it was a breath of fresh air. All the sales associates were very knowledgeable and friendly. I have never experienced this before in all the years I was with my current carrier, I used to cringe every time I had to go into a sprint store because it was always a miserable experience for me. Every single associate that we interacted with were extremely helpful and friendly and I believe that they need to be acknowledged for there hard work and exceptional customer service, not only with myself and my family but even with all the other customers in the store, no matter how busy they were they never got discouraged and always made everyone laugh and had a smile on there faces. They definitely go above and beyond to assist each and every customer, I highly recommend going to AT&T Store 3531 NJ-38 Mt Laurel NJ and if you happen to see Austin and the store manager you will be in great hands

Phone Purchase. After making the most recent software update to my IPhone 2020 SE, my battery life tanked. I decided that upgrading to an iPhone 13 would solve that problem. I ordered the phone Christmas evening and the following Monday I received several notices that I would be charged much more than the $9.95 fee per month ($799 less a $350 trade in). I decided to cancel. I called twice and was placed on hold for more than 30 minutes each time. Eventually I got through Monday evening after spending 30 minutes texting and 60 minutes on the phone. The excess charges were explained but they were more than I was led to believe on the app. So, I canceled but since the phone was shipped I was told that I have to refuse delivery from UPS. I went on the UPS app and ATT doesn’t allow the delivery to be refused until it’s actually delivered. UPS said I must leave the carrier a written explanation for my refusal. If ATT has been fully transparent and honest about the charges I’d have been able to make a decision without canceling. The entire process is ridiculous. I’m leaving because it’s so frustrating dealing with customer service that I’m changing carriers. I don’t care about the price as much as I care about honesty which is totally lacking. Good bye ATT!!!!!!!

Frustrated and annoyed. Finally taking my 81 year old mother into the internet world....BIG MISTAKE. We have been experiencing difficulties since transition/installation of a bundle package phone/internet/cable was strategically coordinated for Dec 9th. Well Dec 9, no technicians showed for the cable install was told “things come up”, really.....which delayed install. And a self install box for the internet arrived and of course that didn’t work!!!!Fast forward to new install date of Dec 24, cable is turned off early, technicians show up late afternoon, and my 81 year olds mother is very upset since she can’t watch TV. Technician successfully installs new DirecTV and still NO internet. Smart Manager app tell me to Contact customer support- Customer support is asking why am I calling. The associate says he shows everything is good yet no internet. He says we have to send someone out.....like you should have done initially!!!! So internet install date is set for January 9th, a whole month later....technician shows up today fix the internet and guess what....now the phone doesn’t work. My 92 year old mother with health issues has no phone service and still not scheduled for repair.......frustrated and annoyed

Tired of the run-a-round and unanswered questions. Been w/AT&T wireless for a LONG time. As a matter of fact, I’ve never used another Service carrier for my cell phone and since I am the primary account holder, that means neither has anybody else in my family. I used to believe AT&T was the better option for my kinfolk and me, which is why I currently have nine phone lines, as well as a U-verse account. These past few months are making me think otherwise. Reception, dropped calls, pricing and sale tactics have been a real turn off, but the past two weeks I’ve had have tipped and the scales. I’ve spent hours on the phone only to still have the runaround and no solid answer as to why my cable was held hostage-meanwhile all my data completed in a matter of a few days and AT&T adding $15 every couple of days. NICE! Never got the call I was told I didn’t get after I did your bloody survey. Meanwhile...more $15 charges with notifications to EVERYONE, even when I’ve requested this to stop. I still don’t know when my internet was cut off and/or why....yet the charges still keep coming. The first chance I get to jump, I will. I’m hearing this from others and now I have to agree with them.

Problem with iPad app. I use an extra layer of security to access my account. I have no problems with access via the use of the app on my iPhone. I can even access my account through my web browser on my iPad. I CAN’T access my account through the app on my iPad. After entering the passcode all I get is that little spinning circle. This needs to be fixed. Secondly, it’s impossible to get assistance through the “support” that’s shown with the app description. All I wanted to do was contact support online about the iPad app, but it was a futile effort. One should have the reasonable expectation of informing AT&T that there’s a problem with the app through email or some other means. That option does not appear to be offered. It should be easy enough to make that happen so I don’t have to give a 1 star review to receive “support.” As far as AT&T goes the actual service is below average for the costs incurred by my household. For example, we have DSL because AT&T doesn’t offer their better service to my area; however, they charge substantially more for their inferior service. It’s absurd. One can call long distance from their cellphone, but one must pay substantially more to dial long distance from a landline. Will AT&T offer any solutions here? Stay tuned...

Promised my phone was free, false! 😡. Wish I could rate ‘-10’! I hate that I switch over to AT&T. AT&T sent a home rep to my house while my internet and cable was being installed. She asked me about my cell phone service, told my phone will be free if I switched my number. I said let me think about it, had time to investigate. She called me back 3 days later and again I asked as you sure my phone would be free no fine lines. She said as long as I stay with them for two years, I would not get charged. Okay, no problem. I’m getting charged 😡! I was told after 2 billing cycles I will see a credit.. I have been getting charged every since, after calling customer service 2 months in a row, being told that it will stop now I’m being told that I have to send in my last bill from my old service provider.. What the heck!!!!! 😡 no one ever said that and why? She tells me because AT&T wants to see if you have an outstanding balance.. are you freaking kidding me! I’m still fighting with AT&T and I’m still being charged. I’m super MAD because I had already paid off my old phone and I wasn’t in need of a new one and I surely didn’t want to buy a new one! People told me that AT&T was not a good Provider because of fees and charges, and I was like ‘no I’m going to have a better experience’ so I thought!

Made my Day. I was uncertain about who I would like to give my business to cause there’s a lot of great competitors out trying to pull you in one way or another. So I had make a big choice on where I wanted to go to so I made decision and went with the most I think that been around for decades so I pick At&T and I’m glad I did not only making the best of them but the easy app was walk able and straight forward answer I was looking for my questions I had and was able ease my mind with the answer right in front me in the app that was provided to me with out having to deal with a associate looken for the best Commission that they would get or haggling me with the common sales pitch and pushing to pick this accessory or the famous words it not gonnns function with having this or that if you what I mean I apologize for this quick review and experience I had dealing with this awesome web site that’s self-explanatory. Best wishes on this wonderful holidays season. Thank you I hope this quick review helps out in any way possible.

Consumer. I agree with the above customer. This also happened to me. Your training of these customer service needs “compassionate and understanding representatives, also like her we were given the mistreatment and we cannot see what the plan or program that the c/s rep is typing in. We can only believe they are keeping our separate plan. Trust seems to be a lesser issuer here. Lost on commercial trade. These people that we “trust” sometimes is a game changer. My case was offered to take on two Se phones because my 2- 8 phones were lost in transit the Second time to my significant other was in another country and fed x was unable to deliver him the parcel because customs also made up some cocoa me me story. So we sent the second phone by usps and it was to be delivered as a gift and guess what it was to be delivered on June 13,18. It is now the24th and he has now returned to the US with neither phone So the tale is att still bills for theses phones because it originally sent to a us adress and it was received. So they att has no further responsibility. So I guess we have to repot them list/ stolen and than go thru that channel? Just saying att is their to support you in any way ..........

Disappointing. Was hopeful for positive changes with the latest update however it seems that the main functionality hasn’t changed in regards to actually managing the services—specifically autopay. Am I missing something or is it extremely difficult to set the date for this?? Every time I click “manage autopay” I’m directed to a screen that tells me “autopay is set up” and only gives me the options to either toggle autopay on or off change my payment type. There isn’t an easily discoverable way to actually set up the scheduling for my autopay which is extremely frustrating. Also— please remove the “we’ve cancelled your xxx account” notification from the top of my Home Screen. I understand this. I do not need to continue seeing it, the account was closed over a month ago and it is taking up way too much space on my home page. Overall, the experience is lacking, everything looks the same and has no visual hierarchy, the screens that are linked from the Home Screen are not consistently branded with the rest of the app making it feel disjointed. Navigation is slow and inefficient. Seriously lacking in a lot of areas, hopeful for a fix in the future.

Yikes, y’all nerds need Yelp or something. People, please, we all know AT&T is, like, the proverbial poster child of customer service SUCKAGE, but this here situation is about THE APP. One can look up practically anything one desires or needs to without having to log into the old interwebs or use the Google machine. You can put your already late bill off for another three weeks(and promise to pay by “Web/Other,” say what!), or you can find that phone number from that missed call with no voicemail from that dude that you forgot to save into your contacts(or, for that matter, call back), like, two weeks ago(so it ain’t in your call log anymore) in your detailed usage history, all by logging in with your thumbprint and typing exactly zero words. And I don’t know about these glitches, notifications, and account issue alerts(or whatevers), but...maybe something IS wrong with your account, Negative Nancy. The Genius Bar is an Apple thing, not an AT&T thing, and even that isn’t populated with a multitude of available “geniuses,” so...what do you think the friggin AT&T customer “service” 24 hour phone center is populated with? Hmmm??

Customer Service. Terrible experience with ATT right now, I have called and spoke with 3 different people and my issue is still not resolved. My father called and was told the issue would have to be resolved tomorrow. I have been a loyal customer for 15+ years and i can’t understand how none of your support staff could figure out the issue and none of your support staff can figure out where and how someone, i don’t know, changed our address, changed the authorized users of the account and deleted all of our phones from our account. This is the worst experience i have ever had with your company and if my issue isn’t resolved tomorrow by 9am, i will cancel my service with your company and go to a company that can protect our private information and has better security for this type of issue. Let me also mention that none of your representatives think that this is a fraud issue, it’s a fraud issue. Someone is using four information to have a phone and your company is doing nothing about it.

Internet. Have internet trouble or years with no solution to the fact that the internet is down more than it is on. The last representative hung up on me. The fact that the RT boxes are a mess and they down want to fix them cause it is very expensive to do so. They have raised there fee knowing that the trouble is there fault. Your internet is never suppose to drop. The speed may slow down but your signal should never drop. I am getting ready to report them to the BBB. I am going to file a complaint with them. After that I am going to the news stations. This has been going on for years. I have bought router modems extenders and a person that came out next said I didn’t it. So that was a waste of money. Another person said if he came out again he would charge me for finding the device that is causing the problem. Another one said he would stay on top of it but was going on vacation for a week and would stay in touch…… Not! Didn’t hear a thing again from him. There was time I let lapse because it does no good. Neighbors have switched from at& t to comcast because of this. I want my money back for at least 5 years back. People you should demand your money back also

Available Hot Spot data insufficient. There needs to be more packages available for rural people to get Internet. I’ve lived here (not so far) from others who have internet for over 20 years. I’ve waited patiently for Internet. 50 gb is NOT enough. I’m looking into another option my neighbor has and loves. When I get it I will be switching over and cancelling all my hot spot services. Also my signal now (since the hoax Covid hysteria) is terrible. I’m constantly losing signal. Now this may be due to all the people sitting home in their phones all day and streaming Netflix ect. I don’t know. But it’s really getting annoying. I have never had any phone service except for Cricket in all my life. I had a cricket air card and absolutely loved it. I was grandfathered I’m with unlimited data with you guys but talked in to and told I had to drop it for hot spot upgrade. Biggest mistake of my life. Now I’m stuck with a crappy plan that gives me enough data just to barely make it three weeks. And I conserve to get that far with it. Basically I’m NOT a happy AT&T customer anymore. I’m looking at options and you will be the first to know when I make the change.

My AT+T. This is quite possibly the worst application on my iPhone. It takes forever to load. Extremely slow. And then it usually does not reflect the correct price. Every time my bill comes, I get three or four different prices that are due. When you email me with my bill to review, that’s one total. When I review the text message from my bill, that’s a second different total. When I looked on AT&T,I get yet another total. And when I called in to customer service,There’s another different total. So I find this app absolutely useless. I’ve been with AT&T since 2005 and for much longer with stock. I’ve been with DirecTv just as long and I am considered a preferred customer at both sites. You would never realize that if I hadn’t told you. I get the same thing with DirecTv. I have to call every single months to get a payment extension from the last day of the previous month when my bill is due. I don’t get my Social Security check for three or four days after that. and then when that comes in, I immediately pay my bill on the phone. I have to do that every single month since 2005. It’s just crazy. I am very very dissatisfied with all of these apps regarding AT&T and or DIRECTV!

Won’t log you on. I can go to the AT&T website and I can log into my AT&T on the Internet on my iPhone 8 plus, I’ve removed the AT&T app, I’ve updated it, I reinstalled it, there is no cache that you can clear on a iPhone, I’ve tried it over cellular data, I’ve tried it over Wi-Fi, nothing. I’ve tried to log into the my AT&T app with the wrong password it recognizes a bad password, I log into it with my correct password it says seems that you have not been on the site for a while, and I’ve actually logged into the my AT&T account on the Internet. On the AT&T app after I get my password in there it says we recognize you have two accounts and AT&T account and a DIRECTV account which one do you want to use I see the AT&T account and I get the same screen each time looks like something happened start over and go back to the beginning and I never get logged in, but I go back out to the website I go through the webpage and I get logged in and see my account information and everything and I can log into DirectTV app anytime. Spent 30 minutes on the phone with AT&T they made me reset my passcode, sent me to an expert on this which ended up actually being sent to the billing department and they had no clue what to do I guess I’m never going to use the app anymore.

App needs an overall!!!. I’ve had ATT for over 4yrs & until recently haven’t had issues with this app. I used to be able to view my bills but can’t now…they have to be downloaded now. Why??? Since it’s a mobile application why, as a customer do I need to download a bill instead of viewing it on the app & only download a bill to my phone if I have an issue. Not everyone has a phone with high GB memory, a tablet or computer for bill storage. It’s almost like the company doesn’t want its customers to have ready access to their bills to avoid billing errors being caught & addressed & possible credit to the ATT account. I ran into this issue & caught an error that had been ongoing for almost 6 months. Also payments & payment arrangements were more straightforward on previous versions of the app. Navigation of the app is slow regardless of whether I’m using WiFi or cellular data & I often get error messages. I’m a loyal ATT customer & hope y’all can get the bugs worked out so I can better utilize it in the future as I have in the past.

No más. I don't want to be staring at this $265 att bill, wondering how I got myself into this situation and how I'm going to finance it. I have to call, again, for the nth time, and be rerouted to four different people only to have my problem remain unresolved. Hours upon hours I have spent dealing with the agents, some of whom don't understand English or how to pronúnciate words, others who simply want me transferred down the line cuz they don't wanna deal with it. I've been lied to, promised the bill won't be any higher, it's always more than it should be. DIRECTV is locked at $90 for now gracias a dios and I should owe about 220, not 265, there are access fees that should not be there on both phones, and if I deactivate one of my devices I get charged 58 dollars cuz I'm breaking the contract for that particular device. I don't know why I haven't switched yet, but it's time. Upcharges all over, access fees, activation fees, cancellation fees, administrative fees, government fees. You advertise that you no longer have contracts, so I want out of this one free of charge. Most of the time I don't even get service in my house or on my porch, and my phone has been dropping calls the past two days, unable to connect to the other line. The call paused at 0:00 seconds. No more I'm done

Issues since October 2019. My most recent experience with Hannah via chat and Kendall via phone was awesome If the issue is taken care of and the other 25 previous people and countless hours I wish I could say the same. It’s been constant issues being my account was in disaster mode. I have spent multiple hours on the phone and at one point one call was almost 5 hours which is insane to say the least. As if being put out of my home wasn’t bad enough the issues with being billed for services not used and so forth is just uncalled for. Your constant price increase as well is just beyond normal however I hope this issue is resolved. Being a customer service manager myself the last two representatives were awesome and I pray my issue is resolved and your equipment will be returned tomorrow. Thanks to Hannah and Kendall both, for their professionalism and customer service. We always hear the bad and never any good so other than this being on going problem their help was actually awesome to say the least. They should be recognized and I hope they have handled my problem moving forward. This will determine if we use you guys at our new home.

ATT Service not so good.. Door to door they came - promising the world. I switched and have been sorry ever since. First off, the channel line up is all marketing channels and pay per view. If you want any decent channels at all - there are additional charges. They promised me a $300 gift card - when I went to the site to get it, I got the run around and was then told the offer had expired. Then they came with trucks and ripped our yards and roads up to install new cables and left with very shoddy clean up. Since then my internet has been down. Almost four months now. I have tried many times to get service - each time they insist on going through all the diagnostics over the phone or chat lines which takes forever- still with no connection. At that time they will direct you back to the website to request a service call. It is either down or not functioning properly. When you call them - all the operators are busy - I have held for more than thirty minutes! I cannot get anywhere with this service. My last attempt was today - after going through all the steps mentioned above - again- I disabled my payment information and will see if non payment will get them moving. Its my only option at this point. DO. NOT SWITCH!!!

Worst Service Ever. 2021: Fails Password entry management, updates and retention in the app due to poor interface with iOS 14, in June ‘21. You’d think they would get something right since they sell IPhone and owned HBOMaxx. 2020: JD power rates AT&T Behind T-Mobile and Verizon for good reason. Online reps through 611 cannot keep track of an issue, often don’t listen especially on the weekends, and are off shored especially on the weekends during COVID-19. Try to get an iPhone replaced under warranty through Asurion/ATT/Apple! 2020: Was 12 hour online and online nightmare, With all three companies several times trying to point to the other company as responsible, AT&T first blamed Asurion, and then Asurion blamed AT&T, and finally AT&T decided Apple was responsible for replacing a ‘new’ AT&T certified replacement 6S phone which failed after six weeks. Apple is no longer accurately retaining information on service calls by case number. Expect to repeat all of your information over and over, and be switched from a rep to rep by AT&T 3-4 times per call. Or just hung up on and told to call back x2. Expect Apple to want your CC info full retail price guaranteeing you will send back a dead phone, $645 for a 6S, valued at $250 by Asurion. That’s 2-3 companies and statements to follow for one warranty claim.

Hate AT&T. AT&T is constantly changing something for the so called better of the future... We have had problems getting this new way of signing in... The app did not want to accept the new user name & the password. I created a new password several times & it just wouldn’t save it. Same thing with my iPhone 8plus, it doesn’t work right & AT&T doesn’t want to take care of it. They want me to buy another one. I’m tired of buying phones that cost a fortune & by the time you pay the thing off or right before you pay them off, the phone starts acting up. You can’t talk to anyone that speaks clear English & when you ask a question or say what a problem, I hate when the “operator” or “associate” repeats everything you say before getting to an answer to resolve the problem; most of the time, they don’t understand English well enough to understand what we are saying. I’m to the point, I hate AT&T, especially since they went to that stupid AT&T TV streaming & deleted AT&T Uverse. No one knows how to work on it, you can’t reach a operator cause the automated teller doesn’t know how to send you to the AT&T TV, they send you Direct TV every time instead. Did I mention, I hate AT&T.

Very irresponsible company. Some one had broken into my account and had ordered 2 phones. I had reported on my own accord to the customer service representative and the fraud department that a breach has occurred and you have shipped the phone which I have not ordered. The fraud team did not ask any details of who had ordered it and is there any information that I have. During one of the calls the fraud team was able to directly talk to the fraudster. The fraudster had contacted me from an ATT 1800 number and fraudster had also provided me a shipping label with a name and shipping address to ship the ordered phones. ATT was and is totally irresponsible in handling this case. Now I have received a 548$ bill. This is total lack of service and lack of protection to my account. Though repeated attempts were made by me to report this fraud, ATT never showed any interest in finding the fraudster or addressing this issue to me, but have promptly send me a bill. This lacks total lack of professionalism. I think inaction by ATT it will pave way to more frauds on the innocent coustomers. I had requested in all my calls to send me a transcript or report on this regard but no action has taken place so far. Irresponsible corporate company with no regard in addressing the fraud.

Defective iPhone not resolved. I had an iPhone 6 for over 6 years and was beginning to have some glitches with it I then purchased an iPhone SE that I couldn’t use in my house. I was fighting with breast cancer and undergoing chemo. So.....if I needed to make a phone call, I had to go outside. I complained to AT&Y immediately within my 14 day window and couldn’t get any replacement. I was told by the Mankato,MN AT&T manager “it sounds like you have buyers remorse or I was to stuuuuppppiiiiddd) (stupid) to know how to use it”. After numerous and aggressive complaints to AT&T over 7 months (We put the SIM card back in the iPhone 6). Finally I was referred to Apple who ran a check on the phone. YES it was defective and they sent me a new phone. Same model. Now I am beginning to have the same problems as with previous. I called Apple and was informed the warranty started on the date of purchase which only gives me about 3 months warranty on this new replacement phone. Why isn’t the warranty start date when I got the replacement phone. Which by the way is starting to exhibit the same problems. I’m contacting the Attorney General’s office. This is just unacceptable. I believe the warranty is on the device not the date of purchase since this is an entirely a new phone. UGH!

Needs better billing dept. We were with AT&T long ago, but after going rounds with our bill all the time we swapped. I even changed house phone service because they could e we get it right. A few years ago we were approached (because my husband is a fireman) about switching back to AT&T....I was totally against it. After complete assurance from salesman, we switched our cell phones and to DirecTv. It took 5 months to get billing straight. I never signed up for autopay for $20 discount because I didn’t trust the bill to be right. We went from Dish to DirecTv...very disappointed...DirecTv is way behind and prices were actually higher. I’m finally out of my contract and just hung up canceling my service....so glad I’m done with DirecTv. Cell service has been good...at times signal is better than it was with Verizon so we are keeping cell phone service for now. If they mess with bill once DirevTv is taken off...well cancel cell service too. Billing dept needs a lot of help!! They could also stand to treat current customers and long time customers better than they do new ones...if you want to keep people...offer them good deals without them trying to cancel!

Worst internet. Doesn’t let you connect to the app or your devices half the time! More than a little frustrating. Hate calling might as well try talking to the Pope. Automated service takes forever to let you get to a representative. Tonight trying to access my very pricey internet has been a complete waste of time. Can’t get access to the app to report the issue. Basically zero help when you give correct password and it is saying system error after I just paid the bill. Slow internet loses signal sitting right next to it. Can’t access internet on my smart TV’s it will come on and buffer for the next 20 minutes!!! Worst service ever!!! But the highest priced one too, only one in the area GET IT TOGETHER IF YOU’RE GOING TO MONOPOLIZE THE ENTIRE AREA!!! Fix your service issues or lower your prices!! Nobody wants to pay top dollar for subpar service!! Charge accordingly it only works half the time so charge for that not what you would if it was a working trouble free service because that it is definitely NOT!!!

Worthless App and customer service!. I don’t normally even bother writing reviews but feel this one is warranted. I have AT&T and direct tv combo. So I download the app. Now I want to add an Apple watch which requires you to know login info to sync. Ok cool. I reset passwords 5times now and it states it’s not recognizing my account. How bout it not recognize my account when the bill is due?! Because I want to see how long it would take to have service cut off of an account they can’t identify. I wouldn’t even give this app a whole star if possible. Then call customer service. They barely even speak English. So she try’s to get me to agree to add an access line for watch. And but the watch. I already have a watch I just needed to sync with my phone! So she then can’t help me and transfers me to some other line and I have now been on hold for 30minutes. For the cost of phones and service we pay every month you would think someone would have common decency to give better customer service. Freaking ridiculous. I am now remembering WHY I dumped AT&T years ago!!!! Nothing has changed only gotten worse. Thanks for the frustration, aggravation and total disappointment of changing from a half way Dede t carrier to you. If you can’t provide service then go outta business. Fed up and done with crappy service.

Worst Price / Poor Customer Service /Go with Xfinity Mobile. I just switched to Xfinity Mobile. I’m saving $180 per month on our family’s mobile phone costs. Was paying ATT >$300 a month for 4 phones, now pay Xfinity $120/month for unlimited phone,text,data. Over the many years I have had ATT Mobile I always marveled how a tech company had such poor online tools for consumers. So often I would try to use this App and it would be down and I always had such a hard time finding and doing things on the app. Also, through the incompetence of their reps, twice, we incurred a $500 data charge when traveling overseas. There was no way to sign up with plans properly even when I spoke with reps. I can’t tell you how good it feels to be rid of this company, especially since Xfinity uses the Verizon network. The only reason I kept them so long was because I had 2 iPhones grandfathered in on an unlimited data plan. Now I get that for all my phones on Xfinity Mobile for less than half the price.

Locked out of account. I got a letter in the mail from AT&T about 2 months ago stating someone was trying to access my account through the AT&T mobile app. and for security purposes they had frozen my account. The letter stated I had to go into the app. and change my password. I did that then it stated for additional security it was going to send me a text or email with a passcode to enter. When I attempted to push the send prompt it did nothing. After deleting the app. then reinstalling several times it did the same thing. I spent about 2 hours during several calls to straighten this out without success. Customer service shows no record of a letter being sent or any block on my account. Unless the scammers are getting more sophisticated, got a hold of the AT&T wireless mailing list and are sending out fake letters then AT&T has some unresolved issues. As of this morning I am having the same issue. Can’t order a new phone, can’t pay my bill, can’t check my minutes or any other in-app. application. Anyway, I am on a family plan. Due to poor coverage in our area and the number of dropped calls they all want me to change providers. I have been with AT&T for maybe 20 years now. I think they are right and it’s time to change.

Multiple phones. Att separated two phones I have into two accts under my name. I cannot find a way to add second acct number on app unless I buy new device, which I do not need. Secondly, this mistake came about spending days in an Att store attempting to get my daughters phone in her name, as she is a senior in college and trying to create good budgeting and credit practice. I spent three days in store attempting this with same person. He assured me it was all set. Of course next billing cycle, I receive two bills with two separate acct # in my name. Doesn’t help my daughter one bit and has made it so I can only pay one on app and one through mail. Of course returning to Att store, they told me there is no way to change it now!!!! So I told them I’m changing carriers only to be told I had to wait two months for my daughters to be unlocked as I paid off her phone when I started process. Ironically my husband was Att employee for 10+ years until they surplused thousands. We had service with the 10+ years. Cannot wait to change provider. Maybe surplus due to loss of money at incompetent level in retail stores, when same employee kept telling me I had to live with the mistakes he made. At same time telling me he was previously fired from Citibank. Hmmmm wonder why.

UnHappy Return Customer. I want to say that I left AT&T for the ridiculous over charging, secret and random billing that seem to always show up on different bill cycles and at times poor and unprofessional reps that don’t give any real answer to the problem or flat out lie to you when their like typing away at the screen not knowing what kind of charges or add ons your not even asking for. It’s been several years and I decided to go back due to the lack of reliable service in my area. Only to AGAIN find that I’ve been overcharged, and not only that, this MyAT&T app continues to show as my previous account being cancelled . I can’t log into any information for my current account and when I delete and start over it still shows the same account. The best part is that it shows my Balance at $0.00 and yet I get notification that my bill is past due? I called support and what is yet again my hope that this company has found a way to turn around and be customer friendly and trustworthy it just fails to be anything other then the same piece of crap! I would be the one to never listen to reviews but I hope that someone heeds mines!!!! Let’s get back to basics.

Customer Service far from Customer Eccentric. Called customer service to find out why my bill went up $10 after combing through the pdf that is available on the mobile app. I was told my plan went away and to accommodate AT&T, the additional $10 was added with additional data. Fine. Sure. Thank you customer service rep for the explanation. But then she proceeded to tell me that I needed to look at my bills. Hmm. Not a customer eccentric thing is say. Very disappointed in AT&T for lack of communication on the change- you send a text when I go over my data so why wouldn’t you have shared the plan change via text? My explanation, because you wanted everyone that didn’t call to reclaim their plan to pay the additional $10 per month. Regardless, extremely irritated at the CS Rep for the poor choice of words, after I repeatedly told her I look the amount every month. If there’s something that I’ve changed, I comb through the bill to make sure all is well. Guess I need to brush up on other carriers customer service? I feel the CS rep has force by hand into that conversation. I am fine with the $10 increase but not fine with a crappy remark to “look at my bills for updates.” BIGGEST TAKEAWAY: This answer did NOT solve the issue I was calling about.

Unhappy With Service!!. AT&T is notorious for changing your data & text plans on you so that it helps benefit AT&Ts pockets! AT&T has it set up that they can do away with a current data/text plans and switch you to a higher plan without the day so of the actual customer. So this way AT&T can make sure their profits continue to increase all while the service continues to stink! I have been a customer with AT&T since bag phones were in style (early 1980s) and over the years I’ve just put up with everything AT&T dishes out. If anyone is looking for cell service I highly recommend going with someone else other than AT&T! Do the homework, ask around to other AT&T customers and find out for yourself before choosing one of the worst cell services. Cell service is so bad in the town I live in that I have to keep my phone on WiFi just to have service connection. Then when I’m out and about town I continue to get slow speeds on internet or drop calls and the list goes on and on. If I hate to rate AT&T from 1 to 10, I’d give them a 2 and I’m being nice about that!

blind users beware. The app is actually pretty VO accessible, which seems like they must have a policy in accordance with the law. However, be aprised before choosing AT&T or paying for insurance on a phone, that the insurance they try to sell you is *not* accessible. You need to be able to print out and complete a form to submit and replace your phone. This was my daughter's phone and she is in another state, and she is sighted and tried completing the form but they would not accept it as the account is in my name. I could not authorize her on the account as their only option was to send her a text message and she could not receive a text message since her phone was broken, hence the attempt to collect the insurance. After many circular routes on their web site trying to straighten this out, I was not able to make contact with the insurance at all, AT&T was not interested in seeing this was taken care of and their operators repeatedly said illegal and offensive things to me. As my daughter was alone, with a high risk pregnancy and a hurricane approaching, I paid off the phone, close the account, and ported the phone to another carrier in order to get her a phone ASAP. No compensation for the insurance I paid for which was illegally unavailable to me was made.