Cvent iCapture App Reviews

Very Buggy and Unreliable. We used this app during a recent trade show and it failed more often than it worked. It was often hard to navigate to the appropriate area to scan badges in the moment, and sometimes the button to initiate the camera for scanning would simply not work for no apparent reason. But the all-time worst issue was that many times the app would show an eternal “uploading captures” loading icon that would never finish. This meant that any scans pending upload weren’t available and when we would ultimately delete and re-install the app to resolve the issue (the only “effective” workaround) we would lose any leads that hasn’t been uploaded. In the end, we only got data for approximately one-third of the scans we captured, and that’s not including the visitors whose badges we couldn’t even scan because the scan button wouldn’t work or when the loading icon wouldn’t go away so we could perform scans. I would highly suggest avoiding this app unless significant improvements are made.

Practically worthless. Installed on two different devices. Two of my colleagues also installed on their devices. Can't get either one to scan a business card. had to manually input all info which took hours. Requested my company never use this app and find something else that works properly.

Speeds Up Lead Taking. Taking leave the trade shows and events has never been easier. It’s great to see this data flow directly into our salesforce. Set up is super easy on the backend and follows a fairly simple process. So far I have few complaints and I’ve been using it for almost a year.

Worthless at trade shows. Read the other reviews mentioning this app. It’s worthless. We used it at a trade show and ended up having so many problems with this app capturing leads that we missed 75% of them. Vast majority of the time when trying to capture a lead - The app prompted for an install code instead of automatically pulling the camera to capture a lead. It did not pull up or apply the last code that was used for the current trade show. So we could not even get a photo of the lead. We had to take it with our normal camera and then manually upload all the info - which took 10x longer than it should have. This could have easily been avoided if we could upload pictures from the photo gallery … but this is not possible for some reason in the year 2025 ( you’ve got to be kidding me) This is one of the worst apps I’ve ever used- if you are a company considering buying this junk. LOOK ELSEWHERE!! Whatever technology this app uses is so outdated that a free business card scanner app would provide better and more usable data. In a world where hot leads are valuable and should be treated like gold. This app is a sure fire way to miss them and loose that business…

Speeds up follow up. We just used the app at a large show and it works great scanning Badges. We’ve also used the scan biz card functionality at smaller shows. The integration with Marketo greatly simplifies our follow up after the shows. Once the data is in ICapture it passes to Marketo and voila your ready to follow up with marketing or a sales call.

Close more deals from trade shows. Plain and simple if you are looking for a tool to accelerate leads you gather at trade shows to the finish line faster - then you need iCapture! Being able to seamlessly integrate leads in real-time into Salesforce and segment our leads has made a huge improvement from renting lead scanners at the show.

Error message that I don’t have an internet connection prevents me from entering validation code. Tried twice and even after deleting app and reinstalling it doesn’t work...sorry but 2 strikes and your out in this league.

Easy to gather data. I'm using the power scanned version, with my questions that the data gathering is very straightforward. One gripe is that to enter pictures you have to use the camera and cannot use pictures you already have stored in your library. Hopefully the techies will work that bug out.

Best lead capture I have seen. Very nice updates and the app works great for us

App settings do not function correctly. I've tried to hide the menu button and it continues to show up. After someone submits an email I get a pop up saying I can upgrade even though I have.

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Can’t wait till we get rid of it. Really, really bad. My company uses it. Its a bad interface, very slow, bad colours, bad app.

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