OpenTable for Restaurants App Reviews

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

Double booking in reservations. Please look into this!!!!! And update!!! When I go in to book a reservation or modify a reservation for a guest... it comes up as a double booking skewing my guest counts. Please look into this and update the app!!!!

Customize. We’re really enjoying using the program ,however it will be great if we could customize Text msg As well , be able to drag and drop reservations to move them around.

Needs updating. POV: employee in the restaurant industry. I believe OpenTable should implement a policy to prevent users from making multiple reservations at different restaurants for the same day. As a reservation system designed for scheduling purposes, it relies on accurate data regarding the number of covers or reservations for each evening. Allowing users to make multiple reservations and then cancel once they decide where to dine adversely affects other businesses. This practice not only disrupts labor planning but also impacts the morale of restaurant staff. Implementing measures to discourage such behavior would contribute to a more fair and efficient reservation system for both users and establishments. With the right programming this is highly achievable.

👌🏻👍🏻. Love the quick access and ability to add resos/ notes on the fly

Pales in comparison to Legacy system. Although this system has many bells and whistles, the functionality isn’t there. OpenTable is losing reservations made through them with this system at our restaurant. Poor design.

Unusable. Using for iOS on iPhone. The guest list never refreshes, I’ve updated the app, removed the app, reinstalled the app but still nothing. It displays a fraction of my actual reservations and never updated in real time.

Horrible service. Open table offers no apologies for review that contain profanity, offensive language and misinformation. Essentially they don’t care about their customers. This model has never worked in the long run. Someone will wipe them out

A joke. The joke app of the modern century in hospitality To redesign your floor plan you’ll need a phone call from President Nixon

System. The new system is nice, but everything is gray and too small. The number of guests for each party should be bigger, bolder and red! The system on the ipad is different than the system in the office computer which is very confusing for the staff. Also, the daily notes used to pop up immediately. Now, we have to search for the notes. I think the designers of the system should go back to the drawing board and help he restaurants have a better, clearer system since it’s already very expensive

Worse than it already was. I thought there was no way open table could have gotten any worse but I was mistaken. Congrats on making a terrible product even worse than it was.

More Guests More Control. I have been able to use every table management system out there. OpenTable is smooth and they have amazing support. I have seamless service front of house, and it 'does the thinking' on wait times for new hosts who might not feel confident offering their own estimates. I have been able to advertise my happy hour, special events and dinners, securing more diners with the multiple clever email campaigns that automatically run. We do occasionally use their marketing on their website, and have been seeing great results on that. By comparison, we are securing more diners YTD than last year

Love Manager App. I open this app almost 100 times a day! The control and info from anywhere, it’s exciting to see the restaurant fill up and get guest notes at my finger tips

Floor plan. I am a hostess and a very very busy restaurant . One of the top rated in the country. Love love this system . So far my only concerns would be that if I could have access to the floor plan on my phone so I can set up the servers section before hand, assign tables or even see what tables reservations are assigned to. Also would love if some of the tags had Icons matching/fitting what it stands for . Example : “business meeting”should have a “brief case”💼 logo or “graduation”should have a graduation cap or graduate wearing a cap 🎓👨🏾‍🎓👩🏽‍🎓logo etc... over all everything else works great.

Limited functionality. The app is working OK on my phone, but all it shows is the list of reservations. I am able to add reservations, but I wasn’t able to click off the text notification to the patron like I can on my iPad and laptop. The biggest issue is that I can’t see the table layout, only the reservation list, which renders this app only partially useful.

Doesn’t pay attention to location. It won’t focus on a particular area. Instead it focus’ within a 75 mile radius. Very frustrating. OT is likely being payed by how many times it recommends a restaurant whether it’s in your area or not.

I don't get it.... As a manager of a restaurant, I don't know what one would/could possibly do with this app. You can't modify anything! Nothing is clickable. You can't even make a new reservation. One can do more just by saving the guest center link in one's "favorites". Great idea but this app totally under delivers.

Notes for hosts. Our restaurant uses this app for our hosts, and we think it would be incredibly useful if a feature would be implemented that hosts could leave notes. Such as where high chairs were being used or if a table is all adults/children. This feature would definitely bump our rating up to 5 stars!

New "no password" doesn't work. 20 minutes of LIVE chat (which I normally absolutely refuse to bother with) yielded the response that "it's not a problem on our end so it must be your browser or your computer." Suggestion: uninstall chrome, and then restart. Given that I'm not having any issues with any other site, I have a feeling there is a technical disconnect here. Regardless, don't waste your time!

Manager. Doesn’t update and have to physically refresh

Please bring back Arrived resos added to waitlist. In a recent update you got rid of the ability to add a reservation that has “arrived” to the waitlist. Please bring back that feature or at least make it a option that can be toggled on or off.

Great App, with a lot of cliches lately. I'm a manager at a restaurant so I am constantly checking the reservations and I also make reservations on my phone for other guests. However, lately it just keeps having cliches!! The app will operate for about 10 seconds before it freezes. Please fix this!!!

Bring the old waitlist back. Need to be able to quickly see who is on the waItlist. Reservations that have checked in need to be moved away from those that have not.

Tonto Bar and Grill. Have been visiting this venue a couple of times per month for several years. Love the ambience, like the food (although not always consistent), and the staff are always pleasant but some would benefit from additional training, e.g., do not clear table until all guests have finished their meal. Their corn chowder is truly divine, however, is not served with accompanying bread or crackers sans paying extra. The Harvest Salad is exquisite and their variety of lemonades is interesting and each is refreshing. No venue is perfect, however with attention to a few details, Tonto Bar and Grill could come pretty close.

New version is slow to load and update covers. New version is so much slower. What a drag the new app is. Wish I never updated it.

IT’S MUCH WORSE THAN EVER. What did you do to your app? Now it takes forever to view STATS, OVERVIEW & FLOOR PLAN. When i finally get not OVER VIEW, it gets smaller or most of the time disappears all together. Most of this just happened this week. You really need to fix this.

Update is a Downgrade. Our restaurant switched over to Guest Center last summer and we have had continuous problems with the system. It seems great with all of the “improvements” it tries to make, however we have encountered countless glitches (most of which just so happen to occur in the middle of our very busy dinner rushes!). As a hostess (being the one that uses the system most frequently) I would consider this update a down grade. The system requires multiple refreshes just to get it back to how the screen should look. It hides reservations from initial view, “deletes guest history”-as in it won’t show a guest’s history and then when I add the guest back in, it will sync with it’s old information, so the information was in there all along. The reservation list glitches and makes it so that you cannot drag the reservations, you have to search it in the bar and then drag it. Overall, with all the issues we have been having, it makes it very difficult to use this system on busy nights, which is just about every night. Please fix these issues soon!!

Something off with new update. Most recent app update is doubling up reservations for the same customers which do not appear on guestcenter online, mornin our tablet (which hasn’t been updated).

New feature ?. Great app but needs a feature where you can mark that a party is set up and ready to be seated !!

So slow on iPhone. It takes about a minute to change through to any screen. Been this way forever. I have multiple restaurants on OT and it’s useless trying to switch from store to store to see cover counts, reviews, etc.

Too cluttered. I used this system for Easter and it was a nightmare. It takes too many steps to do simple things like seating guests. I think some of the old open tables good points can be brought over to the new version. Have drag and hold easy switch floors plan tabs. Now you have to click each floor plan individually instead of dragging ur finger and holding. Then it automatically would switch for you. Before I could drag and drop to seat in the patio and bar area. Now I have to “preassign” then seat. In a rush this takes too long. Another thing is get rid of all the different tabs such as seated, removed, etc. Make it a simple list with icons for canceled, seated etc. If you are going to have the reservation list page at least keep it in 1 row with notes showing beside each reservation instead of having to individually click each one to see what’s in their notes. I also called about an issue with making floor plans via the app and safari. It won’t allow me to copy or create a new floor plan. Lastly I noticed you can’t simply block future date reservations using the app without using safari. You can only do the current working shift.

Drag and drop. The system is great! If we could get the cover count feature that the iPhones have for our iPads that would be great. Also, if we could be able to drag and drop tables to move them around on the floor plan that would be fantastic!!

Functional, usually.. Phone app is very useful, but misses some of the functionality of the full version. It would be useful if it could access the entire guest database, if it would stop signing me out, and if it could update Table status in real time. I do really appreciate the new table view mode, though I wish the time block view was also accessible via mobile, as when guests call me from home looking to reserve when the “book” is “full”, it’s an easier way to see where I might have space to accommodate them. Some other things, just for the developers, it would be useful to have the program be able to have different assumed turn times for different parts of the day (ex. 5PM diners tend to move faster than 7PM diners in this area), or to have certain tables assigned to certain times consistently (like when you have a table for 10 that you want to use both early in the night or late in the night, but don’t want it booked by the first group that grabs it at 6:30PM). I could go on for hours about table time maximization. Feel free to contact me devs.

False Advertising, Misleading Salespeople. The advertised new rate is only for three months, but they won’t tell you that until you’re four months in and your costs skyrocket to 3x more than you thought you would be paying, then they trap you in a contract. All because they hid the real rate in the EULA so deep you’d never find it.

Lunch. It won’t let you look at a shift other than the current one for more than ten seconds. It’s infuriating when trying to go through a plan the flow of a dinner shift during the day when you get three reservations down and it switches back to lunch. Please fix.

Ipad not working. I am evaluation OPENTable with the free version. It works on the iphones but not on iPads. It doesnot find the restaurant upon signing makes it hard to evaluate the product. Is this intentional bugs???

Never ending login issues. Just annoying, cannot log in to the system. The password is 100% correct, email as well, but “can’t recognize”.

Awful system. Garbage system, old open table was very simple and user friendly for all users. New system makes you believe that this was written by a person who has never worked in a restaurant. Shameful that we have no choice but to use this inferior product and have to pay for it.

Hate the update!. The new color scheme makes everything blend together. It is all black and gray and they removed the feature allowing table updates such as "check dropped". The list is a nice addition but I don't like how it has taken the spot of "floor plan". Ideally I would like to see customer customization of these things. Open table is a great service but this update was too dramatic.

It’s broken. My phone app never updates anymore. I have to delete and redownload the entire app if I want an update on the info. Very disappointing

Completely disfunctional. The app won’t allow you to select the status of the table to “Complete” . Over the years OT disintegrated into abusive greedy monopoly with awful customer service and astronomical fees. I will be switching to Yelp.

Need Floor Plan View. I am the GM of a very intimate speakeasy. We need to reassign tables frequently to best accommodate reservations which makes ability to see the floor plan when assigning tables very important. The fact that the floor plan view isn’t available via the iPhone app is very frustrating.

Guest Center = Guest Unfriendly Center. This takes way longer and twice as many key strokes than the old/original version on a computer; not the app version. This is glitchy and we have found several times that the information overlaps other guest information, guest visits wrong from one visit to the next, have called the help desk for major issues and have been told that the issues we have only happen to 3% of the OpenTable community. Issues reported were never resolved even months later. Feedback option seems to go nowhere as none of the issues are ever fixed. Look into a different program and dump OpenTable Guest Center. I think they made a deal with Apple, so they don’t have to pay for equipment anymore. Then they hired a bunch of young app designers who have zero restaurant experience to develop this and save money. Oh, and you will need to buy new iPads every 4 years or so. What a great deal between OT & Apple!

This Version Needs a Floorplan. Overall, this app is nice and useful to have on my phone. I am a hostess at a hibachi style restaurant and I would love to see the floor plan integrated into the phone version of this app so I could assign tables to the servers before getting to the restaurant and so that the hostesses could take their phones into the dining area to do updates while the other hostess is using the iPad up front.

Incredibly glitchy. Constantly freezes and loses reservations, as a hostess for a high volume restaurant this gets incredibly frustrating. We take reservations over the phone and constantly have to put guests on hold while we wait for the system to unfreeze

Completely Useless. This app is literally just a list of reservations… honestly what were you even thinking, what is the point? You can not change seating, message, change status of seated parties, seriously it’s just a list of names. Unbelievable.

Tags. Would like to have different tags for different requests. All in all, the more you know how to use the more beneficial. But the table tag is used for too many different tags. Would like more options there.

Have the biggest iPhone.. should be able to have same features as iPad. Update: came back to add how bad this app is compared to Resy. We’re about to switch over to Resy due to the limited functionality of not only the iPad app, but the iPhone app. It’s annoying that I can only have limited control on my phone when it’s just a little bit smaller than an iPad.

great! But..... Really enjoy using this program, but it would be even better if I was able to see the floor plan on my phone. Why? It allows to set up waiters sections before I even have to step foot inside the restaurant. This way, when it’s really busy summer time, the waiters will know beforehand what stations they all will have (especially during a busy season)

Can’t use the app. After logged me out from my phone the app says can’t recognize my user and password, I deleted the app and downloaded again and again and still can’t get in! This problem is in my phone cause I can use the app in my computer without any issue!

Wish We didn’t do the most recent update. The latest update has made the system super slow! I cannot rapidly switch to and from dates or event lunch to dinner shifts without a lag! Very inconvenient when im looking into future dates for reservations. Please fix this1

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Turka Cafe Meze Bar. Top app top service we have been using it 2-3 years now very happy Turka Cafe

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Inconsistent with website. The app does not refresh on it own to reflect the same data on the website. Example if a person books a reservation in the last 5 mins, I can see the booking on the website. However I have to manually kill the app and launch it again to see the reservation. This makes the app useless. Please implement a pull to refresh

STAY AWAY FROM OPENTABLE. This company has horrible service. We’ve had several issues with them and they refuse to fix any. The worst part is, they tell us they will call us, BUT THEY DONT. Extremely unprofessional and just horrible service. If you are a small restaurant explore other options, as Opentable doesn’t care about you.

great company. great experience !!!

Finally, but.... 1. I can't see a way of changing a reservation date. 2. The Wait List functionality seems incomplete, and quoted times don't seem to have an impact on functionality. No estimated wait time generator. 3. I should be able to adjust user status from the user info tab. Having to switch from the user info tab to the reservation details tab during confirmation calls is cumbersome. 4. When multi-seating tables, it would be handy if a visual outline would wrap the combined tables on the floor view. Great start though. Best UI from OpenTable so far. Quite usable.

Open Table is a leach on the Restaurant Business. They treat you with little respect and make changes very difficult. Our brewery does not take resos at night or on weekends but would not work with me to make it happen even though the stipulation of us joining was just that.

Very responsive. Always updating their system to feature a latest function. Global customer base. Lose a star for customization options

Restaurant layout for iPhone. It would be nice if the restaurant layout and server sections were available on the iPhone version as well as the ipad version

Good but could be better. The app is fine however with a lot of new platforms out there pricing structure might need to be more attractive. Also the idea of reviewing guests when they leave a review much like Uber is something I would like to see.

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

Add Customizable Table Statuses!!!. The Old version had Customizable Table Statuses! .. why not Guest center? The swipe to seat a table was removed recently... why? It was so useful! Guest Center is adding Too many tweaks that aren helping restaurant Productivity. Might switch to Resy or Yelp.

Broken for newest IPad Air. As title says, will not work after latest update for the iPad Air model. Spent 2 hours with CSRs trying to fix. They said the iPads are defective (yet they run other apps effectively). Losing our business money. Please fix!

Waitlist drop down. Waitlist drop down feature stops working infrequently

Random features not available on iPhone/android vs iPad. Can’t access wait lists or an all day view of tables unless you’re on a computer or the iPad app. These functionalities would work fine on iPhone and android but they aren’t supported seemingly for no reason.

iPhone/iPad. I wish the iPhone version of this was like the iPad. Not all the same functions are available on the iPhone version.

Ratings & Restaurant Award. We have a 4.8 to 5 point rating and we do not qualify for the Diner’s choice list. I guess if you do not participate in gift card program or pay for promotions you are out of contention.

Bad update yet. The timing of Reservation are all mess up , the entire app looks so messy,you don’t know what’s going on.

A few more changes need to be made......... 1. Would like to see reservations listed LAST NAME FIRST. It would make it much quicker and easier to find and check in guests, especially when there is a long line of people waiting to check in. It slows us down to have to scan through many first names to get to the last name. And many guests have the same first names, so we have to look for last names anyway. 2. Very happy to have the drag and drop option for moving already seated guests to another table.....only one problem though...you can only move them to tables on the same floor plan. If the guest wants to move to the back room (which we have to switch floor plans to get to) there is no way to drag them there. So its only useful if they are moving to another table on the current floor plan you are on. Please change this so that we can utilize this option to its fullest and drag tables to all floor plans. 3. Would like to see a "LOCK" icon that can be placed next to the table number in the box that contains the assigned table number. This "LOCK" icon would lock in the assigned table numbers of our choice to inform staff that a reservation with a lock icon should not have their table number changed. Many of our guests request a certain table or server and that icon would clearly state they should not be moved. Some guests are regulars or VIP's and have to go to certain tables otherwise they get very upset. Other reservations can be moved around during the course of the night if needed and their table numbers do not need to be locked. At this time there is no distinguishing between which hard assigned table numbers need to be kept on a certain table and which ones can be moved. Also, the Lock icon should keep the computer generated movements from happening. Sometimes a guest will change the amount of people or time of reservation online and the computer will bump them off the hard assigned table to somewhere else. If the guest requested a certain table, even if they change the party size or time, they still expect to have that table. A lock button would fix this problem. 4. On reservations listed "By Arrived Time" please have checked in guests listed not only in order of arrival but also in order of reservation time segment. If a 9pm reservation arrives early at 8:30pm, then an 8:30pm reservation arrives at 8:05pm Opentable will list the 9pm above the 8:30pm. Even though the 9pm arrived before the 8:30pm we still will have to seat the 8:30pm guest first. It would be helpful if all of the checked in guests were grouped together (without any non-checked in reservations in between them) and in order of reservation time segment. For example that 8:30pm guest should be listed on top of the 9pm guest even though the 9pm guest came in first. That 9pm guest will then be the first in line after all of the 8:30pm checked in guests. This will help us save time by not having to sort through reservations to figure out which guest is REALLY next in line to be seated. This is very important on a busy night! 5. When guests book an outside table but later change it online to an inside table, that change does not show up on the reservation. Many times we go to seat a guest on the patio and they say that they changed it to inside. Please make the "Patio Booked" notation dissapear if the guest changes it to inside so that we can plan our reservations correctly.

Good but plz make for Android. It would be much more helpful if the app was made for android phones and tablets with ability to block and release tables especially

App working on phone and it won’t work on iPad. This stupid! Just use the app in iPad we have to pay extra?

Not mobile friendly. Not mobile friendly at all. There’s no use for the phone app other than seeing guest lists. There’s nothing else to utilize. Would be nice if we could utilize floor chart or respond to reviews

please update the app ASAP!!!. please update it as soon as possible!! I recently updated the app within this last week and now all upcoming reservations are not updating from the main ipad.

👍🏻. very helpful to have an iphone version. would love to be able to view the floor plan on my phone. like if i flipped my phone horizontal it could come up, whatever. just an idea

MORE COLORS!!!!!!!. Can you have more color options for the floor chart? Why not have an unlimited amount of colors for servers to be? It makes the app not as usable with bigger restaurants. Add more please.

Looks great but it really isn’t. The upgrade requires an Apple tablet, has a sleek style, and allows you to easily navigate tabs. After the tutorial on how to use the app, we later learned certain details we needed to change could not be done through the app, rather through their website version of the app. Not a big deal. The problem is, we found ourselves flipping back-and-forth between the app and website version. Certain features are only on the app version, and to change any information it must be done on the website version yet it does not sync with the app. Resulting in guest calling in to tell us they can’t book a reservation, can’t increase their party, or only see a few select seatings because we appear to be overbooked. We then had issues with exporting our information from the app. We were informed it could only be done through the website version. No big deal. Once we tried exporting the information, the tab would refresh to a long page of code. We called in again, and was told this time the website version works best on Google Chrome. After downloading Chrome the same incident happened. We called a third time to resolve this issues, and to remove the 2-step-authentication from the app. Ideally, we thought this would be helpful incase the password was lost, like previously before, instead every time the app is logged in, a text is sent to the my cellphone, and my employees have to figure out how to reach me to tell them code. This is not realistic, because the restaurant is immobilized when I am away from work and my phone. All in all, we still aren’t able to export our information, the app hasn’t synced, the app limits what settings you can customize e.g. party statues, and you can no longer search tags but have to scroll through a long list and click. The upgrade has brought more frustration than connivence.

Why is it so hard?. Poor real time data…. Not reliable.

Worthless. Every update is a step backward.

What's the app for?. You can't edit anything! What am I going to use this app for?

Glitching. When you click on the review you can’t exit out of that tab. You need to delete the app and reinstall.

they are scammers. SCAMMERS

Keeps logging out. We have multiple people that have access to our system to see our cover count for the day and it keeps logging all of us out and when we enter the password (correctly) it says the password or username combination doesnt work. When we clearly all know the password and username are the same. PLEASE FIX THIS! Its so frustrating and honestly very annoying it keeps glitching and wont let us log in!!

Open table need to work to make restaurant reservations easy. App work on phone not on iPad - I don’t think any company does that

No Servers section. There is no servers section or restaurant floor from the phone! Can you please fix that?

👍🏽. Convenient for on the go OT management.

Can't add or edit. At first I thought WOW, great reporting. Then I went to adjust a reservation in time. NO CAN DO. Can't even add one. I hope that is handled ASAP. Really kinda useless now.

Need a lot of improvement. Notifications are random Not easy to use Open table team have no knowledge

Courses. It would be nice to be able to customize or just add more course to the list of availability our restaurant has Hors d’oeuvres, Appetizers, Salads, Entrée and Desserts

.. Please Bring back the old waitlist! Otherwise great!

missing core functions. simply silly not to match features between phone and tablet. has to be intentional. poor decisions all around

garbage. since the latest major update the app has NEVER worked the same. consistant glitches. the app ruined itself by trying to look like a competing app

Glitch. There's a glitch that occurs every time I try to input a phone number onto a guest's reservation!

Turtles are faster. This app has gone downhill the past 3 months Slower then a turtle Takes forever to switch pages etc

Worse. Not synced with restaurant iPad or other managers’ apps on their phone- we all show different names, numbers of resos. Stopped showing cancelled reservations. Thinking about switching to Resy.

Sign in !!!. Having to sign in all the time it is extremely annoying , besides a bunch of other issues . Thank God we are about to leave opentable for toast . Over a thousand of dollars a month in savings. Paying $1300-1500 average monthly for open table is way to much for lousy service .

New Update Yields App Unusable. Ever since updating two days ago the app crashes moments after opening.