PSE App Reviews

Let me make mobile payments!!. This app is great *for what it does so far* so it gets three stars from me because it functions as intended… We had a couple of outages over the stormy season this year and I wish that I had had the app to report them instead of having to navigate the fully website browser on my tiny screen. WITH THAT SAID... When I downloaded the app I was really excited because I thought it meant I would get mobile billing alerts ("Your bill is ready!") and be able to make payments to my account on my phone. I find it very unfortunate that this is not the case. I will be looking forward to future updates, hopefully they will include balance and payment tracking as well as the ability to make payments.

Wonderful app. After 4 neighborhood outages this year, I've used this app a lot. I've easily reported each outage as soon as it happened. Then I track the repair crews that are close to my neighborhood and I get an idea of how long it will take for them to get to my area. Then the app tells me when they start working and how long the repair could take. It is so helpful to have this info. Thanks PSE.

Login token expires constantly. The login process is no good. The PSE prices doubled recently, another example of greedy companies.

Great for Tracking Outages and Paying Bill. The enhancement to check on electrical outages throughout the state in addition to my service location and without logging in is great feature. Bill paying is very easy as well and shows amount due, date due, and options for immediate and delayed payments. Only two things I’m missing that app does not seem to have. 1) The very important feature that is missing: Scheduled later payments do not have visibility, so it seems possible to schedule multiple payments when one was intended. 2) The nice-to-have would be ability to use a wallet like Apple-pay instead of storing card info in app that needs updating when card info changes.

Convenient!. I am very thankful for this app. I can use Face ID to quickly log in and see what’s up with my bill every month. Yes it is true that with every app update, you must delete the app and download it again, then sign in again, or it won’t work. But, hey, it’s a utility company, and I’ve only had to do that once in a year of use. It’s great! I highly recommend. Thanks, developers!

App does not allow you to access. It amazes me that the Devs of this app have yet to realize that by asking users to verify their email address with a link (sent via email) that goes straight to the website, instead of actually verifying you on the app, there is no way to access the app. It’s funny that the last “update” to the app was a week ago and this problem still remains unsolved, even with all the complaints in the user reviews and all the bad ratings on the app store. Maybe at this point they live in a parallel world were the app actually allows you to log-in and so it makes sense to fix everything else but the log-in issue. Lol. Or more likely they never tested their work before throwing it out on the market for the customers. Useless app. Uninstalled. Get some people that actually know how to develop an app and can get this (easy) job done, since they’re getting paid to do just that. And please, test your stuff before releasing it. That’s really embarrassing.

Surprise update makes outage map useable. I ranted about the lack of area of outage on the map with local households affected. It worked in a previous version. Two days later, during our current outage, the feature is back. Holiday miracle? Random? Whatever, it works again.

Inconsistent Usability. I have been using this app (iOS version) for over 5 years. When the app works, it works well. I super appreciate that it is easy to navigate and provides the information I need such as amount due and when, see my usage, and the ability to make payment arrangements. However - there are many times that the app does not work - logs me out too soon/frequently, attempt to use results in a loop action, or an error message keeps popping up with no detail about what the error may be. I’ve also only recently discovered - thanks to feedback from fellow app users - that if one is encountering a bunch of errors, this could indicate an update has been made by the developer (which there appear to be no notices about) and then it’s a matter of deleting the app and re-installing it. If this is the case (which it seems to be) the developers should build in a prompt, please, to let users know to head to the App Store to apply the update. Instead, users are deleting and re-installing the app out of frustration with unexplained errors and/or unusable behavior. Thank you for your time and consideration.

Need Apple Pay support please!. Finally I can pay my bills with this app. I was able to login and pay bills for multiple accounts. Badly need Apple Pay instead of manually entering credit card details each time. Otherwise good app so far. Please continue to invest in improving the experience and features.

Outage map keeps reverting. We had a power outage and I found a very annoying “feature” in the outage map. The default view is a very wide one if the entire Puget Sound region. It lets me pinch and zoom to the area I’m interested in, but within seconds, the map reverts back to the default view.

Updated app. The new version of this app is great. Allows you to view you bill & history, make payments & still report or view outages. A fantastic improvement! Thanks for thinking about your customers and improving their digital experience!

Disregard the other reviews. People keep giving this app low stars because they think this is for billing and payments. However if you visit the PSE website, they clearly state this is the outage map application. The description itself says the same thing. This is NOT a billing application, so stop reviewing it as if it were. As far as outage information goes (what this app is meant for); it does a good job giving you content. The outage information is updated along when PSE updates their Facebook and Twitter pages which is every few hours. I will say they need to rename this application PSE Outage Map so the people who skip reading the description and website would understand what it's intended for.

Easy to use and helpful. I don’t understand why this app has such a low rating. It has made my bill paying process SO much more convenient and streamlined.

USELESS APPLICATION FOR POWER OUTAGES. Even given the extremely limited purpose of this app — to report PSE power outages affecting your address and to find out the status of existing outages affecting your address —the app is COMPLETELY USELESS. I entered my residence address and logged in using my PSE online user identification and password. Although the app displays a map pinpointing my home, the app does not recognize when there is a power outage affecting my address. Further, several times when I tried to “Report an Outage,” the app did nothing for a long time before displaying the message “We are unable to the outage right now. Please try again later.” Trying again later — repeatedly — was fruitless. Moreover, when the app prompted me to enter my PSE user identification and password and I did so twice extremely carefully with the correct information, the app kept responding: “According to our records, you are not a PSE customer.” COMPLETELY USELESS APP.

Infinite loop trying to log in. Don’t waste your effort. Really. I’ve been trying for a couple yrs. Always get “we need to verify your email” - which then sends an email w/ a link, which logs you into the website, but not the app. Still can’t get past the app login - it’s an infinite loop. Beyond paying a bill or initial outage reporting the website isn’t useful either but I assume the app and site can only display info that *EXISTS*. So issues of bad/slow/missing data about outages, causes, ETA’s - seems that info is intentionally not shared, their staffing is not sufficient to keep data current, or their tracking system is just ineffective. The poor cust svc people we get mad at on the phone don’t know anything either. All the times there’s no info about your outage after 12 hrs, or the cause (after it’s fixed!) is “unknown” - or when you’re still without power but you’ve dropped off the outage list - that’s a company issue, not the website or app.

Stuck in Email Verification Loop. Been doing this for more than a year now, no matter how many times I “Confirm” my email address, just starts the process over again. For those of us that have paperless billing but do majority of our work on mobile devices, it’s imperative to fix this issue. At one point, I all worked just fine, then this happened and it’s never been fixed. This app is only good for viewing outages.

PSE Outage App. Like previous reviews, only presents outages and the ability to report outages. Which is ok as long as you know the limitations. You can get the same info from their website and skip a download. The biggest problem is the outage info is not updated. My current outage, which is for 5000+ homes/businesses was reported 16 hrs ago - and is still under investigation? I went to the website for the last outage I had and according to the website it was still under investigation after my power was restored.

This app needs some work. I really do like the convenience of this app with paying bills, outages & such but literally for a month I kept getting a “sorry/error” pop up I finally uninstalled & redownloaded it again & it works again. I feel like there’s a few things usually going on with this app.

Outage Tracking is Nice. Like being able to see when my power will be back on and the other outages in my area.

Great app to tell when power comes back on. This is a great app to tell when the power turns back on with no internet or power it was advertised as that it shows a map of power outages the first time it’s wrong but then the second guess is in the dot give or take 3 minutes

This app is for reporting outages. A lot of other reviews say how they can't pay their bill. But this app isn't for paying your bill, it's mainly for reporting power outages and being able to quickly see outage reports in the area. Although the app would be better if you could pay your bill, it isn't directly intended for that purpose yet.

Clunky web app, not a real native app. This app feels amateurish and unfinished. It comes across as a quick band-aid fix where a basic web app was simply wrapped and pushed out as a “mobile app,” rather than something thoughtfully designed. Navigation is clunky, performance is inconsistent, and the overall user experience shows the developers don’t really understand mobile app design fundamentals. Simple tasks take too many steps, interface is dated and unpolished. What makes this especially disappointing is that this is coming from a region that prides itself on tech talent. Customers rely on this app for essential services. This needs a complete redesign with real native development, not another patch layered on top of a web page.

Please roll back to previous version... I used to use this app to pay my bill every month, but this updated version makes it impossible. Instead of using the in-app ui, it redirects to the website, which is stuck in a never-ending login loop. Tried entering my info at least 10 times, then got tired. Guess I’ll have to wait to pay my bill till next time I’m near a computer...

Rarely updated. Expect a lot more info other than a power outage map and the only details are that it's under investigation for the last 12 hours. I've tried rebooting/restarting with no change. All options are on; location etc... This is my second outage like this. Just tells what I already know and nothing else but under investigation until power comes back on. Went to other places on the map and it's all the same. I suppose an app is only as good as the people who update it. Especially one such as this.

Better. Follow up to previous review. No longer having crashes and the location has been accurate. The utility for reporting a power outage works great. But, letting you know the status of the power outage at its various phases (reported, under investigation, crew onsite, estimated restoration) seems poorly updated. I don’t think that’s an app problem, but a data upload issue. The biggest issue I’d like to see resolved with the app is the ability to select a specific date to pay a bill. It defaults to today’s date and there’s no way to set a pay date in the future (that I’ve figured out). ************** Previous Review: No longer just an outage map. Now you can see your bills and payments as well as account info and payments. App crashes once in a while, but infrequently. The outage map is starting up showing downtown Bellevue rather that the specific area where our service is located (nowhere near Bellevue). That seems to be a repeatable glitch and needs to be corrected.

Terrible App for power outage. Have been trying to Use the PSE app for power outage update. Map is useless. See no outages in Oregon or WA until A little north of Olympia. Cannot see map north of that where there are large outages. Cannot sign in to PSE to get more information due to requirement to get email to verify email address. Do not want to waste power on cell phone. Stupid requirement just to get update. Glad I still have a a land line with an old wall phone connected so I could receive call from PSE soon after outage. Using the PSE app on my iPhone has not helped at all. Have not had these problems with the app during previous power outages.

Pretty useless for me. The main application of this app shall clearly be to let people pay their bills. Well, it fails to. Paying with a credit card disable pasting a card number, effectively making impossible to use apps like dashlane to populate credit card information. When attempting to manually type in number, it drops keypad when switching to a different app to check cc number. It will also delete everything if a user leaves a field without populating it with a full cr card number (sorry, mine is 16 digits and I dont remember that as one string). No integration with ApplePay or GooglePay. Sorry, but this is just a waste of my iPhone memory.

Use website instead of the app. App used to be OK but it has gotten worse, especially for power outages. Navigation takes up most of the real estate and the outage map is far inferior wrt information and usability as compared to the website. I’m worried the “newer” app look and feel may be used to their website - PSE, don’t do it, and get some better app designers!

Brain dead since the update. This app used to be handy during power outages. Now it’s useless. Doesn’t recognize my location. When I try to report an outage, asks for my phone number even though it is on my phone (plus the number is stored with my profile). Then it tells me there is no record of service at that number (also not true). On the most recent outage, which was widespread, the map showed no info about outages. PSE would do well to rollback to previous versions. They actually worked well.

Login issues. It amazes me how poor this app is at a simple task. All I want to do is login, preferably with faceID, to check on usage. Every time it’s taking many steps to setup faceID or ask the app to remember my account information only to repeat the steps the next time. Why do I bother with this. It’s only compounded by the app sometimes redirects me to the website to do the same steps. Bottom line, just go through the same inconveniences on the website and don’t use the app.

Hopefully it is just a start. Hopefully PSE adds a lot to this app. Bill and Payment History should have already been in this version since it asks for our online log-in information. I would also like to see the Energy Center for my daily, weekly, monthly energy consumption. How about personalized settings for text notifications, like when Monthly Bills are ready and payments received.

Great app!. Really useful during an outage to see when the power will be back online, as well as how many other outages there are in the area. One suggestion is to have an outline on the map to see the area of impact on an outage. The signing in feature is really useless - I only use the app for the outage map

Forget account management, get this right first!!!. So I get that it would be awesome to have account info and payment and whatnot, but before moving on to that, why not actually get this app right for what it's made for first PSE! I should be able to get as much info about my own outage as I can all the others going on. I can currently see the following for other outages: where, when they started, current status, expected repair time, cause of outage and when it was last updated...all of which is helpful. But what does it show on MY outage??? The expected repair time - that's it. Grrrrr.... For the record I have literally never written an app review, but this is so ridiculous I had to!

Literally doesn’t work. This app literally doesn’t work 90% of the time. I assumed they would fix it by now but I guess not. Everytime I get on the app to pay my bill, it doesn’t let me long on & just sends error messages. It does this every time up until days after the bill is due. I pay way too much money for you guys to not figure out your own app… pay someone to fix it cause it’s unprofessional and cheap to continue with a broken app.

Great for outages. App does exactly what it says (which is NOT offer bill pay). We live in an area where outages are common and it's handy to be able to see updates on how widespread the outage is and when it is expected to be resolved. We can also check to see if/when the power comes back on when we opt to wait it out away from home.

Its insane the hoops you put in front of new customers. After trying multiple times on the desktop site and continuously getting the error message “somethings wrong, its not you it’s us” i finally contact customer service at which point i am prompted to be texted a link to start service. The link takes you to a more than broken mobile site. It does not display correctly and will repeatedly refer to a “list of services below:” that it is incapable of actually displaying. It will then take you to a prompt to enter your date of birth at which point it will become apparent that you cannot change the month in the drop down at all. So if your birthday does not fall on the month it currently is you simply cannot input it. You cannot manually enter digits either. So i finally cave and download the app. I click start service and.. IT REDIRECTS ME TO THE BROKEN MOBILE SITE. How do you get new business!? I tried to give you my money in 4 different ways and every single one was broken or dependent on another system that was broken.

Klunky Security Interface. To begin with, the user interface elements do not behave like Apple iOS standards. One has to touch in unexpected places for an input to be accepted and to go on to the next entry. The security question input process is brain dead: It refused my "first pet's name" demanding it to be at least 5 characters long! It was what it was... 3 characters. I didn't even bother trying substituting the question about my high school best friend -- 4 characters. I began to worry about giving my answers to such "standard" questions to such a sloppy UI. Will just use the app for power outages without logging in.

Outage information was better before. While the updated app allows you to see your account information and pay your bill, the outage information capabilities were better before. I use the app to see information about power outages in my area, when power may be restored, what areas are affected etc. With our most recent outages I haven’t been able to report an outage (I get an error saying the phone number doesn’t match but I double checked our account info and was providing the same phone number) and the outage map doesn’t show any outages even though I received an email indicating PSE is aware of the outage. The previous versions may have been missing the account functions but I’d prefer that over the updated app

This app is useless!. For those of us who enjoy using app services to pay our monthly bills PSE gets one star for having it, however I do not understand how this app can be as an operable as it is. Literally every time I sign in it asked me to verify my email. If I go to verify my email, which has been verified many times over and then redirect me to a Web version making the app absolutely useless. How can something like this even be happening in unfixed!?

Better than before. This app is now much better than before because we can now manage our account payment from within the app. Previously its only function was to view and report outages. I would give it 4 stars if it can remember my user credentials after app update so I don’t have to type user name and password every time there is an app update.

Useless. ETA times were inaccurate which made planning for managing outage impossible. Our outage never showed on the public map. We had to sign in to our account to find our outage and then the infomation was inconsistent( start time was inaccurate, estimated restart time was completely off-we still don’t have service three days later). The only purpose I can see for this app is it keeps the consumer busy trying to communicate with the company instead of bothering their representatives by phone. Gives an illusion that your issue is being managed.

Wasting my time. Would have given it a zero but you don’t have that rating. I downloaded the first app which worked well for looking at and reporting outages then came an up date! Had to enter name as it appears on the bill and my account number - so repeatedly (6 separate attempts and was told app was having issues and to try again latter each time having to enter lots of information only to have it fail). Then I dumped the app and re-downloaded it, only to time after time (5 attempts) be told my name and or account did not exist - name and account numbers were exactly as shown on bill! So I am done wasting my time with this - now if I can just get PSE to not send me a bill after all according to them my account does NOT exist (wish my bill didn’t) By the way my wife has the old not upgraded app which works fine for her, we both have same I phones and I pads.

Wish I could say zero stars. If I could, I would give this app zero stars. It used to be better, but has recently become unusable. Now it logs me out with every use. It won’t keep my preferred settings for fingerprint login. It has never allowed me to print a document after payment. Claims I have blockers in my device settings, but I don’t. I keep getting an error message saying they’re having technical difficulties and to try again later. Been trying again later for months now. I sent in some email complaints and was given useless canned answers that claimed that no one else was complaining of these issues. Well, check your reviews PSE because I’m definitely not the only one.

Payment method. It is not convenient to enter CC information on mobile device. I will suggest to add a scan option for CC. Also it will be great if Apple Pay can be added. Comcast’s app has that. Very helpful to pay with mobile device. Thanks.

App no longer saves login and outage map is never accurate. Since the last update, the app always says it’s experiencing issues when you open it. It then asks you to login again. Works ok, but as soon as you close it again and reopen, it says it has an issue again and has removed login details and face recognition again. I don’t understand how you can push such a poorly tested update, especially when it was working fine before (except for the outage map, which hasn’t correctly reflected outages for quite some time.) Very disappointing.😕

Constant issues. This app constantly logs me out and when i try to log back in it says the app is experiencing issues or there’s been an error. It takes days for me to finally log back in without these alerts getting in the way. Even after selecting the option to stay logged in, by the time I check the app again, I’m logged out and it then the crappy cycle begins all over again. When I do manage to log in some portions become inaccessible, my main issue is when I try to make a payment and it gives me a blank screen. This app is supposed to be more convenient then logging in to the website but at this point it’s way more of a headache.

Useless App. Just Call Or Use The Website The Outage Map Never Works They Stopped Supporting Automatic Updates On Power Outages Its Unclear If Outages Are Actually Reported And The Last Time The Outage Map Worked There Were No Updates If Crews Were Working Or Any Estimations On Anything Additionally The App Always Signs Me Out And Forgets My Login Info Its Also Incredibly Difficult To Find If A Payment Is Processing Or Pending Etc For Literally No Reason Except Maybe To Trick People Into Paying Again This App Use To Be Mediocre For Updates Now Its Pointless And Abysmal

Terrific in an outage. Does a fantastic job of communicating during an outage. Easily and quickly report an outage and get updates on your report, allowing you to conserve precious battery life. Great infographics make it easy to view outages graphically or in text view. You can quickly see outages, status, and number of customers impacted by each. Makes it easy to evaluate the severity of your outage compared to others. I notice that negative reviews seem to be based on what users *wish* the app were for (account management, primarily) rather than what the app is designed to do. This app does exactly what it claims to — quickly, cleanly.

Functionality needs more work. Glad to see mobile payment but it’s ridiculous to require “authentication “ by entering my password to make a payment when I just logged into the website. Also future updates should include same main website functions that allow scheduling payment and app should already have my saved payment options like website as well. I don’t want to have to enter my payment info, it’s already on file. I like my ATT app because it provides the payment conveniences I have mentioned. Keep going your heading in the right direction.

Usage data fails to load. Selecting “My Usage” results in “Sorry, this information isn’t available for this view”. Selecting Green button-download my data results in “There’s an error getting your data right now. We are working on the issue. Please try again at a later time.” I’ve tried for 2 days.

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Outages not showing on map. Please fix the app!

Great app to tell when power comes back on. This is a great app to tell when the power turns back on with no internet or power it was advertised as that it shows a map of power outages the first time it’s wrong but then the second guess is in the dot give or take 3 minutes

Want to report an outage? Hope you have your bill handy.. This app knows my location, which is great. However, it wouldn't let me report an outage without creating an account, which requires my bill. My bills are stored on my computer, which is a bit hard to access without power. This app is so close to being useful, but at this point it's just false hope.

Pretty useless for me. The main application of this app shall clearly be to let people pay their bills. Well, it fails to. Paying with a credit card disable pasting a card number, effectively making impossible to use apps like dashlane to populate credit card information. When attempting to manually type in number, it drops keypad when switching to a different app to check cc number. It will also delete everything if a user leaves a field without populating it with a full cr card number (sorry, mine is 16 digits and I dont remember that as one string). No integration with ApplePay or GooglePay. Sorry, but this is just a waste of my iPhone memory.

Better than before. This app is now much better than before because we can now manage our account payment from within the app. Previously its only function was to view and report outages. I would give it 4 stars if it can remember my user credentials after app update so I don’t have to type user name and password every time there is an app update.

Now has bill pay. I like that I can now pay my bill and see my account history, as well as see and report power outages.

PLEASE FIX THE OUTAGE MAP. Outage map on iOS hasn’t been working for months! Neither are notification sign ups. What’s the point!?

Why?. Seems like all this app does is lull you into thinking you've created outage reports that then go into a black hole and are incorrectly displayed (during the last major outage PSE claimed our store's power was on; numerous attempts to correct by re-reporting had no effect). This is an app with lots of promise but no substance. Re-do it to create *real* account access (to multiple accounts) and it'll be 5 stars if t works.

Great app!. Really useful during an outage to see when the power will be back online, as well as how many other outages there are in the area. One suggestion is to have an outline on the map to see the area of impact on an outage. The signing in feature is really useless - I only use the app for the outage map

Helpul and improved. The new version is really intuitive and very well designed.. the new addition of the payment functionality is really helpful..

Great update!. The new PSE app is a welcome refresh allowing me to do more than just see outages. I can finally pay my bill through the app! Can't wait to see what else is upcoming.

Forget account management, get this right first!!!. So I get that it would be awesome to have account info and payment and whatnot, but before moving on to that, why not actually get this app right for what it's made for first PSE! I should be able to get as much info about my own outage as I can all the others going on. I can currently see the following for other outages: where, when they started, current status, expected repair time, cause of outage and when it was last updated...all of which is helpful. But what does it show on MY outage??? The expected repair time - that's it. Grrrrr.... For the record I have literally never written an app review, but this is so ridiculous I had to!

Klunky Security Interface. To begin with, the user interface elements do not behave like Apple iOS standards. One has to touch in unexpected places for an input to be accepted and to go on to the next entry. The security question input process is brain dead: It refused my "first pet's name" demanding it to be at least 5 characters long! It was what it was... 3 characters. I didn't even bother trying substituting the question about my high school best friend -- 4 characters. I began to worry about giving my answers to such "standard" questions to such a sloppy UI. Will just use the app for power outages without logging in.

Great app but could be better .. Wish I didn’t have to keep putting in my card info every time I pay. Doesn’t accept Apple Pay or give the option to save the info .

May 10, 2018 update was falsely advertised. The update is supposed to add features for you to view your gas & electricity account and make payments. Not!!! It still gives you only the screen to see/report outages - even when logged into your account. What's the point of eliciting expectations with false ad of new features when nothing has changed. Wish I could give this negative ratings.

It’s useful, almost.. When the power goes out a good way to flag that the power is out to the utility and see how extensive the outage is to get an idea how long it will be. Payment of bills may work well though not having you touchId / faceId to facilitate login is a major shortcoming. Additionally not supporting payment by apple pay or PayPal is a problem. We really don’t need another place that stores (and then will lose in a breach) your credit card information.

Can’t log in. Unable to log in with the app now.

Brain dead since the update. This app used to be handy during power outages. Now it’s useless. Doesn’t recognize my location. When I try to report an outage, asks for my phone number even though it is on my phone (plus the number is stored with my profile). Then it tells me there is no record of service at that number (also not true). On the most recent outage, which was widespread, the map showed no info about outages. PSE would do well to rollback to previous versions. They actually worked well.

PSE Outage App. Like previous reviews, only presents outages and the ability to report outages. Which is ok as long as you know the limitations. You can get the same info from their website and skip a download. The biggest problem is the outage info is not updated. My current outage, which is for 5000+ homes/businesses was reported 16 hrs ago - and is still under investigation? I went to the website for the last outage I had and according to the website it was still under investigation after my power was restored.

App does not work. For the last 1-2 months the app does not work

Need Apple Pay support please!. Finally I can pay my bills with this app. I was able to login and pay bills for multiple accounts. Badly need Apple Pay instead of manually entering credit card details each time. Otherwise good app so far. Please continue to invest in improving the experience and features.

Please roll back to previous version... I used to use this app to pay my bill every month, but this updated version makes it impossible. Instead of using the in-app ui, it redirects to the website, which is stuck in a never-ending login loop. Tried entering my info at least 10 times, then got tired. Guess I’ll have to wait to pay my bill till next time I’m near a computer...

Payment method. It is not convenient to enter CC information on mobile device. I will suggest to add a scan option for CC. Also it will be great if Apple Pay can be added. Comcast’s app has that. Very helpful to pay with mobile device. Thanks.

Great for outages. App does exactly what it says (which is NOT offer bill pay). We live in an area where outages are common and it's handy to be able to see updates on how widespread the outage is and when it is expected to be resolved. We can also check to see if/when the power comes back on when we opt to wait it out away from home.

Why no landscape orientation on an iPad?. Just dumb to make me rotate my iPad and use it vertically like a phone. How about supporting landscape orientation PSE? 🤔

FaceID never work. App never works for faceID

Wonderful app. After 4 neighborhood outages this year, I've used this app a lot. I've easily reported each outage as soon as it happened. Then I track the repair crews that are close to my neighborhood and I get an idea of how long it will take for them to get to my area. Then the app tells me when they start working and how long the repair could take. It is so helpful to have this info. Thanks PSE.

This app is for reporting outages. A lot of other reviews say how they can't pay their bill. But this app isn't for paying your bill, it's mainly for reporting power outages and being able to quickly see outage reports in the area. Although the app would be better if you could pay your bill, it isn't directly intended for that purpose yet.

Love the new App. Really love the new app experience. I paid my bill today using my app and thought the experience was extremely user friendly and a huge improvement from before! Great work PSE

USELESS APPLICATION FOR POWER OUTAGES. Even given the extremely limited purpose of this app — to report PSE power outages affecting your address and to find out the status of existing outages affecting your address —the app is COMPLETELY USELESS. I entered my residence address and logged in using my PSE online user identification and password. Although the app displays a map pinpointing my home, the app does not recognize when there is a power outage affecting my address. Further, several times when I tried to “Report an Outage,” the app did nothing for a long time before displaying the message “We are unable to the outage right now. Please try again later.” Trying again later — repeatedly — was fruitless. Moreover, when the app prompted me to enter my PSE user identification and password and I did so twice extremely carefully with the correct information, the app kept responding: “According to our records, you are not a PSE customer.” COMPLETELY USELESS APP.

Needs one KEY feature. Mostly user friendly, no real hiccups aside from it signing me out after ever single update. Any progress on linking up ApplePay?? Not big into adding a bank account, and tired of typing card info every month.

Wasting my time. Would have given it a zero but you don’t have that rating. I downloaded the first app which worked well for looking at and reporting outages then came an up date! Had to enter name as it appears on the bill and my account number - so repeatedly (6 separate attempts and was told app was having issues and to try again latter each time having to enter lots of information only to have it fail). Then I dumped the app and re-downloaded it, only to time after time (5 attempts) be told my name and or account did not exist - name and account numbers were exactly as shown on bill! So I am done wasting my time with this - now if I can just get PSE to not send me a bill after all according to them my account does NOT exist (wish my bill didn’t) By the way my wife has the old not upgraded app which works fine for her, we both have same I phones and I pads.

Rarely updated. Expect a lot more info other than a power outage map and the only details are that it's under investigation for the last 12 hours. I've tried rebooting/restarting with no change. All options are on; location etc... This is my second outage like this. Just tells what I already know and nothing else but under investigation until power comes back on. Went to other places on the map and it's all the same. I suppose an app is only as good as the people who update it. Especially one such as this.

App needs massive improvement. This app would be nice for outages, except that outages rarely occur. However, bill payment occurs monthly - so I do not understand why PSE isn't prioritizing the development of an app for PAYMENTS. This is a much higher priority, especially since your website crashes consistently and constantly when using Safari on an iPhone. PLEASE develop an app for your customers so that we can easily pay by smartphone. Thanks!

Disregard the other reviews. People keep giving this app low stars because they think this is for billing and payments. However if you visit the PSE website, they clearly state this is the outage map application. The description itself says the same thing. This is NOT a billing application, so stop reviewing it as if it were. As far as outage information goes (what this app is meant for); it does a good job giving you content. The outage information is updated along when PSE updates their Facebook and Twitter pages which is every few hours. I will say they need to rename this application PSE Outage Map so the people who skip reading the description and website would understand what it's intended for.

Works exactly as described. This free app from Puget Sound Energy allows you to track power outages in your neighborhood, report an outage and check the status and estimated restoration times. The myPSE app is the best way to report a power outage.

Updated app. The new version of this app is great. Allows you to view you bill & history, make payments & still report or view outages. A fantastic improvement! Thanks for thinking about your customers and improving their digital experience!

Terrific in an outage. Does a fantastic job of communicating during an outage. Easily and quickly report an outage and get updates on your report, allowing you to conserve precious battery life. Great infographics make it easy to view outages graphically or in text view. You can quickly see outages, status, and number of customers impacted by each. Makes it easy to evaluate the severity of your outage compared to others. I notice that negative reviews seem to be based on what users *wish* the app were for (account management, primarily) rather than what the app is designed to do. This app does exactly what it claims to — quickly, cleanly.

Functionality needs more work. Glad to see mobile payment but it’s ridiculous to require “authentication “ by entering my password to make a payment when I just logged into the website. Also future updates should include same main website functions that allow scheduling payment and app should already have my saved payment options like website as well. I don’t want to have to enter my payment info, it’s already on file. I like my ATT app because it provides the payment conveniences I have mentioned. Keep going your heading in the right direction.

A great app for viewing outages and my account. The new app works great. I especially like the fact that I can get and pay my latest bill. I also like to see the account history.

Payment is terrible. For the past year, I’ve had tons is trouble getting PSE to take my money! And this continues with the app and mobile website. I want to split my bill with my roommate, but on both the app and mobile website, you cannot enter a decimal point when entering the amount to pay. It seems like no one tested the app out before publishing it for use. Fix this please!

Hopefully it is just a start. Hopefully PSE adds a lot to this app. Bill and Payment History should have already been in this version since it asks for our online log-in information. I would also like to see the Energy Center for my daily, weekly, monthly energy consumption. How about personalized settings for text notifications, like when Monthly Bills are ready and payments received.

New updates add more features. Love the new updates to the app, I can pay my bill very easily, see my account history, and look at outage information. It’s not just outages anymore!

Would be nice if. It would be nice if it saved payment information, or had you use a passcode to bring it up. It’s a bit tedious to type it all in each time, but still more convenient than mailing in a check.

Serious garbage. How many times can an app break down? This thing is a mess.

Timezone is always wrong. The times are in the future in the app. Please use PST. Test the app please.

Let me make mobile payments!!. This app is great *for what it does so far* so it gets three stars from me because it functions as intended… We had a couple of outages over the stormy season this year and I wish that I had had the app to report them instead of having to navigate the fully website browser on my tiny screen. WITH THAT SAID... When I downloaded the app I was really excited because I thought it meant I would get mobile billing alerts ("Your bill is ready!") and be able to make payments to my account on my phone. I find it very unfortunate that this is not the case. I will be looking forward to future updates, hopefully they will include balance and payment tracking as well as the ability to make payments.

Better. Follow up to previous review. No longer having crashes and the location has been accurate. The utility for reporting a power outage works great. But, letting you know the status of the power outage at its various phases (reported, under investigation, crew onsite, estimated restoration) seems poorly updated. I don’t think that’s an app problem, but a data upload issue. The biggest issue I’d like to see resolved with the app is the ability to select a specific date to pay a bill. It defaults to today’s date and there’s no way to set a pay date in the future (that I’ve figured out). ************** Previous Review: No longer just an outage map. Now you can see your bills and payments as well as account info and payments. App crashes once in a while, but infrequently. The outage map is starting up showing downtown Bellevue rather that the specific area where our service is located (nowhere near Bellevue). That seems to be a repeatable glitch and needs to be corrected.

This version won’t download!!!. Help!

Outage information was better before. While the updated app allows you to see your account information and pay your bill, the outage information capabilities were better before. I use the app to see information about power outages in my area, when power may be restored, what areas are affected etc. With our most recent outages I haven’t been able to report an outage (I get an error saying the phone number doesn’t match but I double checked our account info and was providing the same phone number) and the outage map doesn’t show any outages even though I received an email indicating PSE is aware of the outage. The previous versions may have been missing the account functions but I’d prefer that over the updated app