QFC App Reviews

Needs work. App says buy 3 and save - but then did not do the price reduction - difference was $5.85. Coupon was buy 3 for 12 dollars- single $5.95 each Entered credit card, stated approved, but then would not allow me to use the credit card - did not even see the card - needed to wait 15 minutes and re-enter - then it worked

Not able to change store location. The app set “ My store” that’s way to far away from me when there is 2 stores closer. I am trying to change the store and when the store i want comes up i am unable to select it for whatever reason. I have deleted and redownloaded the app, changed all the settings for the app to allow location and tracking, and still not able to change store location. If the deals are for a different store whats the point of the app.

App has actually worsened. Since my last review the app has become nearly unusable. It is slow, slow, freeze. If you’re going to bloat the app to gargantuan proportions at least have it run. I keep having to exit out of it and restart it or my phone. Just a really crappy experience that is (guaranteed) costing Kroger customers. Previous review: The reason to use these apps is the savings and for grocery pickup. So the former works better than fine. I never have a problem with picking up anything. It’s also great for checking the stock of my local Kroger-owned stores. All apps that check in-stock status have my eternal gratitude. The problem is the savings and coupons. It’s discombobulated like whoa. There’s no order or cohesion regarding how to clip coupons, plus get savings, plus see what’s on sale. Even the access points to these areas of the app will look different at different points throughout the app. It should be uniform, like Safeway’s. Chaos can reign supreme but the fundamentals of the app should be set predominantly within sight and remain there unchanged as one traverses the app.

Pine Nuts. I’m in the store with my fiancée; last stop of our errands. She’s wants to make a delicious Moroccan thing for dinner that has pine nuts in it. Great! Uh oh, can’t find the pine nuts… No worries, we have some other stuff to get first. Ok, done. Now we need those nuts. Where. Oh no, stress is building. Where are they?? Wait, I know! I’ll use the QFC app that tells you where stuff is! Find it. Open it. A little box says “This version is out of date, update now” and won’t let me continue. First of all, WHY. What is so different that what I used last week won’t work AT ALL anymore… Ugh. Stress still building… Ok. No matter, I actually have a decent signal and unlimited data. Update in App Store… Takes annoyingly long… Ok, finally open my new and improved app, and… Now a GIANT BLUE BUTTON says “Version out of date, update now” and won’t let me continue. I JUST UPDATED NOW! AND ALL I GOT WAS A FANCIER BUTTON TELLING ME TO “UPDATE NOW”! I CAN’T UPDATE ANYMORE! I’M AT THE LATEST UPDATE! And where are the %*@$& pine nuts! Oh. My fiancée found them. They were with the other nuts. That makes sense. BUT WOULD I USE THIS APP AGAIN? DEFINITEY NOT! At least not until they have another update…

Spoiled produce in Seattle -. This is for the QFC pick up service in Seattle. I have been grateful for the businesses that offer curbside pick up to those of us who are immunocompromised. I am thankful that employees put themselves on the line to keep people fed. I wish I could go into a store and pick out my own produce, I really do. One reason being that I keep getting spoiled produce in my orders. Another being that I have received the wrong order on more than one occasion. The stores never credit me properly and I have called and called and called. I’ve sent online reviews and complaints but to no avail. Sadly, I’ll be using Amazon’s grocery service. As much as I dislike them, at least my produce isn’t rotten or wilted or wrong when it arrives.

Waste and worthless. I was a caregiver and every single caregiver, and every single check out person in the stores complained vigorously about how worthless and stupid this app is and they just went ahead and always gave us the digital price because the apps on our phones wouldn’t read our cards wouldn’t accept our phone numbers or anything. When you have a manager of a store warning customers not to use your ridiculous product you should be ashamed of yourselves.

What the heck happened to this app??. This used to be a super handy app. I’ve been using it for grocery pickups about every two weeks over about 18 months. I could compose my shopping list over several days, using both my phone and tablet because it synced seamlessly. No more. Lists disappear, items chosen on one device do not show up on the other (and yes, I am logged in to the same account on both.) if you do manage yo create a list and want to review your cart, it’s now a two step process. Super frustrated!!

No Access to Items in Flyer. Mostly I am happy with QFC’s Pick Up & Go. I am very disappointed that I can’t access the meat listed on sale in the ad flyer. There have been a few times where they have given me some sub-par produce, too. These seem to be the most consistent problems. I appreciate that I have a chance to refuse substitutions, and that if I order the day before, I can add to the order until midnight. I also like being able to use paper coupons, and I appreciate that QFC uses PAPER bags, not plastic. For these reasons, I prefer QFC’s service over Safeway. We have an extremely fragile person in our household, so this service is NOT just a matter of convenience for us, it’s a necessity. I think the problems I mentioned above could be corrected. I hope that happens.

Worst App for General Use. If I didn't know any better I would say that QFC/Kroger didn't want customers to benefit from weekly sales and other specials because the app is nearly impossible to navigate even for the person who is tech-savvy. The overall layout is confusing at best and seems to change from week to week as if the developers are still trying to figure out what the best design should be. This is a terrible service for the customer. Apps in general should always be straightforward, intuitive, and so simple that users of all capabilities can easily use them. The QFC/Kroger app does not tick any of those boxes and is actually more of a disservice to the customer than an asset to shopping for groceries. if possible, I would give the app zero rating stars.

Bad app. 1/3 of the world is technology incompetent.. After long term use of this app i have begun to dislike it more and more. From both an employee side and a customer side. The app is confusing to most people and many people have given up downloading coupons. Company makes things right to a degree but not all the time. Then it’s a battle being told to honor one thing but then write people up for it. The keyboard is slower than slow and most apps do not have a typing problem. Coupons are difficult to find and do not always work. Customers throw tantrums over little details and i have seen people cry over this app not working. I no longer download coupons nor will waist my time on them. The 5 ct limit is frustrating and actually limits sales. If it were not for work i would not have this on my phone. Sorry but i have begun to spend my kroger paycheck at competitors. Kroger has discontinued popular items i use to buy and lock up others. This discourages paying customers to go else where. I use to do big orders but now get produce here and meat and everything else some where else. Prices have steadily increased and shrinkflation has gotten bad

App NEVER works…EVER. Was this app developed by a group of high school students for extra credit?!? The only consistent experience I’ve had using this app is that it’s inconsistent! And let’s be clear, this isn’t an app, it’s a modified web experience. Constantly having to sign in (it’s 2023, no facial recognition login?!?), always having to reset my password, lost coupons, etc. I spend a ridiculous amount of time trying to get the app to work in the store every single time I go grocery shopping. Ask your developers to test the app with ACTUAL CUSTOMERS before rolling it out. On that note, why do we need to use an app?!? We already add our QFC membership number when we checkout. Why is this not a more seamless process? Done.

Poorly made app. Even on fast internet connections, the app is slow to load. The search engine is terrible, putting result with direct match for search terms below spurious results. Often the QFC app will try to tell me I need to switch apps because the QFC location selected is not a QFC location. Seems to think it’s the Kroger or or their brand app. Overall the app is clearly the work of either poorly paid outside contractor or an understaffed internal team. A great example of how large mergers just bring bad decisions to larger scales

Version 20.5 makes the app FAR worse!. After they added pickup to make filtering coupons slower, and the in-store view to make navigating slower, and grocery lists & prices to make client-server communication slower ... now they change the coupons from “add/remove” to “clip/unclip” in hard-to-see green vs. red and it takes FOREVER to clip a single coupon! I should go back to just using the website ... at least there, I only have to deal with my browser loading 1000 images on the coupon page.😢

Very buggy app, but does (kinda) work. Pickup is free and the app does kinda work. Having said that, it’s also a buggy mess. Top gripes: - Some in store items missing from the app, zero customer service when you ask for a fix - Can’t see available pickup times until after filling grocery cart - Buttons to add items to cart are cropped on iphone se and very hard to click as a result - Clip coupon button doesn’t work at all in “forgetting something” mode - Shows items only available with shipping, if you accidentally add one the whole order gets messed up - Special instructions you type are ignored more often than not So yes, it’s a buggy mess, but it kinda works. Very 3 star experience.

Broken. You need to fix the app as it doesn’t add items and the ones it does is random. You end up thinking you added the items you want only to find out at checkout that they are not there and you have to start again yet it still doesn’t add the items again. Web version works so why not the app?

Terrible app. The app is pretty horrid. It’s really hard to find stuff, and you can’t order from specific stores, unlike Instacart. My shoppers keep starting at a QFC that’s further away and smaller than my local store. They are always out of stuff. My orders go to DoorDash, which doesn’t have experienced grocery shoppers, and it impacts the quality of the produce and meat they pick out. The only reason I used this app is for the savings vs Instacart. But the hassle is making me think it’s not worth the savings. Just be prepared to make a lot of returns.

A potentially great but sadistic unstable app. I get that workers for retail companies justifiably hate the human race, so I get there’s a drive to inflict pain on said human race in an app form used by the worst, pickiest humans. The thing is: the QFC app’s store-specific stock is useful and well done. The problem is that items will randomly appear or disappear from one’s shopping list or cart at any given moment, which is really annoying. (Why is there a difference between a list and a cart, anyway?) If sadism is the goal of the app, this one wins it hands down.

App is crap! Just going to store from now on!. I gave this a try again after having downloaded the latest version. But it is STILL difficult to figure out! Soon enough, MILLIONS of hungry sick infected people, who can’t figure out your app, who have nobody else to help them, and who have no patience with government bureaucracy, are gonna go to the store and spread COVID! Before 2020, bad grocery store apps were only a matter of inconvenience and incompetence. But now it’s a matter of life and death! I’ll just make smaller purchases and go through the self check out to minimize my chances of getting Covid.

Less than satisfactory. Why can’t you note on the Items if you’re out of stock? Then I won’t waste my time. Then to have those items removed from your cart when you’re ready to check out, only to fall below the minimum required for free delivery is extremely annoying. Then you’re charged a delivery fee! And if I’m logged in why can’t I use coupons or get sales price, or get store brand items on delivery orders? So frustrating!!!

Clicking specials does not guarantee sale price. I click or scan the specials. At times they do not give the sale price. Last week when I showed the cashier a special she said get used to it, if you don’t select it and it does not give you the sale price, we will no longer be correcting it not w phone photo. Ok I think Im done with QFC. I mostly shop Safeway which has a helpful staff and I also shop Costco! I really did not appreciate the comment so did not purchase anything. Put everything back before scanning my QFC card.

Mediocre. Online pharmacy ordering is nice, and generally the store location and coupon features are helpful. But the lists and “shopping mode” need a lot of improvement. If I make a list of items and the app isn’t kept open, I lose the entire list. Why? What’s the point of spending time making a list if it’s not saved anywhere?

Expiration date fraud. I installed the app, signed up, etc so that I could save $10 via an e coupon. The sign i the store said it expired 8/31 (today) and the app said the coupon expires 9/1. However even then when I clicked to use the coupon it said “no such coupon”. Very frustrating. The most basic feature of the app - providing a coupon until it expires is broken due to I guess sloppy programming. So 1 star. Otherwise I like QFC itself a lot.

Just fixed: On iPad, link to old version of weekly ad didn’t work before fix in update.. QFC recently changed their weekly ad in the iPad and iPhone Apps, with a link to the old version. The link to the old version of the ad previously didn’t work on iPad, but it was just fixed with the latest App update. On iPhone, it always worked. Otherwise, the QFC App has worked well most of the time with some rare glitches I usually encounter at checkout at QFC, sometimes fixed by an employee override.

WORST APP UTTERLY USELESS. Somehow you have taken a barely functioning, extremely frustrating app and made it completely unusable. Congratulations, you did the unexpected. I *really* want to use this app and I’d like it to work at least a quarter of the time, but over the course of the last year or two, all this app does is nothing, crash, freeze, and raise my blood pressure. I am pretty much at a point of refusing to shop at QFC period because you KEEP making your app even more unusable and it was barely functioning at the start of 2020! I guess Freddys, Safeway, and more likely winco will get my dollars now. Good job guys. You literally had one job to do with the app: make something people can do their shopping with. You have resoundingly failed.

Qfc has been a lot better at pulling all my items. I have ordered through instacart and through Safeway’s app they always say items are out of stock when they aren’t. I had to have my husband go to the store after my order at Safeway because they didn’t get half my list, come to find out the items were there the staff don’t look for them. I’d get a better service sending my teenager over there. I never have this problem at qfc they read my requests and always are diligent to ensure if there is an item I get it. The staff are friendly and helpful.

The app is horrible. Only makes you type your password once. Why would every other online app in the world make you type it twice when creating an account? Recommend asking your developers that question Cannot type in my QFC club card number. The app keeps telling me the number is in use. Of course it is. It is my number. Couldn’t get past this step during registration so couldn’t register so can’t use app. Deleting it from my device

Was 5 stars but update unusable. It was a five-star app, but after installing the mandatory update, I just get stuck in a loop telling me to update, which I did, so the button says “Open,” which just sends me back to the update prompt. Yesterday, I went to the store to get something on sale, but it was out-and the last of the season, apparently, so I couldn’t even get a rain check. Bad times lately.

App switched store without me knowing & misdirected order to incorrect location. I have a default store location thru my app, where I always shop. I added product to my cart and without any notification it switched the store to one that had the available product, even though that store is not close to me, and it processed my order/payment before any notification came up. Now I need to call customer service to get a refund as I certainly will not be driving to some far away location to get my groceries because of an app issue.

Managing deliveries doesn’t work anymore. This app used to be great. When ordering groceries for delivery, my shopper could send me a message if they couldn’t find an item on my list and we could figure out a substitute on the fly. Now the app doesn’t seem to support notifications anymore. After my last two orders arrived, I noticed messages from my shoppers in the app that I had never received notifications for. It’s also super frustrating that clicking email links doesn’t open the app. I also can’t seem to ever find my most recent order in the app to double check whether I received everything on my list. The only thing this app seems to be good for is actually creating my order. Everything after that is just broken. The same goes for the QFC website. I can’t even track or rate my order or submit feedback without getting an error page. I’ve tried every browser, even IE. Whatever “upgrade” happened to QFC’s site and app about a month ago, it broke a ton of stuff.

New app is clunky. Why did they discontinue the original app and replace it with this new one? It’s terrible. When I signed into my account on the new one, my shopping cart was empty (even though I had items in the cart on the original app) and I had to re-add everything. I also had to re-enter all of my account information. When I typed in a search for cereal, the only results were breakfast bars. I had to go to the Breakfast section to find cereal. Stupid. The list goes on but I haven’t found one improvement with the new app.

Delivery. Don’t bother using this app for delivery, just use instacart for delivery it’s much better! I decided to give this app a try and even though my order was shipped, they canceled for some unknown reason. When I called Kroger the lady couldn’t tell me why so finally I asked her if I should just call Instacart and she said yes. Instacart was very helpful. I told them I’ve never had any issues with them and they confirmed that there are always issues with the store apps. I like the QFC app for a lot of things but based on delivery alone it gets 1 Star from me.

Be wary - Does not accurately update cart. The app very buggy. I tried to remove items from my cart and it kept adding them back. I could not get the cart to show an accurate update of my selections. Shopping list is hard to use and isn’t easy to add selections to cart. I will avoid using this until it works.

Keeps crashing. Hello, I just uploaded this app. Hoping to make my life easier I thought I’d investigate and install QFC app. Pharmacy, groceries are all the neat things that make my world go around. So I sign in,I create an account, create my password and Wala I’m good to go. When I try to renew a prescription it crashes. So I thought I could be doing something wrong. I start over and signed in Then go to the pharmacy refill page.I entered all my pertinent information and it crashes again now igot on the phone and completed the refill request in fraction of the time it took me to just play with this darn app.

Broken agsin. The latest update is just getting ridiculously complicated. The developers have added a “preferences” to the search function of coupons. It has about 99 categories that you can select from -great - and then you save your preferences and then /confusingly/ there’s another function called "filter”, which can be used to filter the search, with same types of categories and so forth departments and on and on. Well, guess what? they conflict, so the end result is you can’t search effectively even after you try to eliminate all of the preferences something is really broken in there. But the real Klinker here is that when you get a list of search results and you touch one of them to bring up more information, you get the item below that on the list same goes for clipping a coupon. You clip a coupon and it clips the item *below* the one you clicked on - also it has frozen and I’ve restarted it and terribly frustrating. I hope the developers issue an update soon. I have wasted 40 minutes trying to get a search performed and so forth on this terrible update.

Please improve the search function.. I liked that I could split the items I was shopping for between shipping and pickup during the same session and check out two separate times. Thank you! The search function in the “shop” area did not produce results — 4 out 5 would error out— and so I spent a lot of time scrolling for what I was looking for and only found something like it. I already checked out the pickup order by the time i eventually found the exact item i needed and added it to my ship order. I used to shop at QFC exclusively but have a neighborhood Safeway we frequent. The search function on their app was much easier to navigate, gave me no errors, and I like that it keeps tabs on what I buy so I can find same or select from others like it. I would love to keep my options open! Please improve your app!

Mostly works. In general, the app works and does what it needs to. But as someone who mostly uses it for shopping in store and finding deals, they built-in list is awful. Half the time if I switch to another app and back, it closes my list. The list itself only takes about 1/2 of the vertical space on the screen (the rest filled by unnecessary buttons and ads), and now the latest update has completely broken the UI so that the buttons and list items are overlapping each other. An absolute mess.

Great app - very helpful!. I love this app. You can browse the weekly circular, add digital coupons and create lists. It even tells you where in the store to find your items. You can keep a list of regular items so you don’t have to keep adding them. The app also shows you current on-sale items so you can plan before you go. Super helpful.

Grocery pick-up. The ability to pre-order groceries and pick them up has been great. I started using this service before the store I shop at had set up a place to pick-up groceries. The workers in the store weren’t even aware of “pick list”. You’ve come a long way. Thank you.

No compact view—and it’s gotten WORSE. All of a sudden my shopping list is HUGE. I used to be able to see a bunch of items on one screen but now I see only a couple. On top of it my list now has controls to add or subtract items FOR EACH ITEM. Why isn’t there options to allow users to view their list in a compact mode? This has become a really crappy user experience.

Hate it. Paper coupons are quicker and can be sorted for how i go thru store, i need to know the price to know if i can afford it and if coupon is worth it, i dont want to use up my data looking at stuff i dont want, i dont want to walk around the store holding my phone. I dont want even more of my shopping data being sold to 3rd psrty. Paper can be recycled, my time lost is forever. Last week all 5x sales were digital to coupon only. My usual 30% savings was unattanable. I was mad, i loaded app, i am still mad. This app is not gor full cart family shoppers. It is for simple minded people who develop a relationship with a product by clicking it, then wanting to complete their new commitment

It’s getting better. Things I like are it keeps track of your previous purchases and it’s easy to find things you regularly buy. What I don’t like is that it is difficult to locate generic items. Example if you type in cream cheese you are going to see everything with cream cheese as an ingredient or it will recommend “Philadelphia Cream Cheese”. I’m using it as an ingredient and don’t need the good stuff and can’t find it. So I’m some sense it helps you keep to your shopping norms and save time/money and then you might spend more buying name brand items you don’t need.

Needs improvement. Unable to save credit card information even after deleting the app and reinstalling and restarting my phone. Let me know when you fix it, I’m going to shop elsewhere.

Saves Time By Grocery Shopping On Line. Our 2nd time shopping here at Belfair QFC. It’s quite the time saver and no having to stand and wait in lines. You may want to pick out your own fresh fruit and vegetables. I’ll see how it is this time. But packaged mushrooms were not fresh and white, more dark and older the4n fresh. The same is for bananas too. If you order too many and can’t eat in 3 or 4 days they start turning. This time I wrote in comments “NOT TOO RIPE” We will see. Bottomline...what a great way to “shop local”

Needs work. I use this app maybe once a month or less, I’d probably use it more if the interface was easier to use and more visually appealing. The app looks busy and my eyes don’t know where to look. You have coupons, Easy meals suggestions, ads, more deals and I feel overwhelmed. So I just use the search bar to add items when I could be scrolling through the app and maybe adding items I didn’t know I needed. Saves me money I guess. Ordering and adding items to cart is fairly easy but something I wish we could do in app is rate the shopper. I can’t remember my password half the time so even though I want to give the shopper a good rating I can’t because the app sends me out, wants me to log in in order to rate.

Very buggy, slow, and unreliable. It took me almost an hour to register this afternoon. I kept getting error messages. I had to register since they couldn’t find my account I’ve had for over 15 years. When I got to the register, over half of the digital coupons didn’t work. A manger went through and manually credited me for each. Since she had to do that with several customers in front of me, it took almost 45 mins to check out. All the while everyone in the single line was watching their frozen food melt. Unless I hear about a great deal, I am never using this app again.

Cumbersome. I’ve used this app at least weekly over last three months. It is awkward, unfriendly and frustrating. Search function is hard to use and often comes up empty for items that are obviously not in short supply. Trying to pickup at preferred store is almost impossible once system has decided where you should shop. Shoppers often don’t find what I ask for (no Easter eggs a week before Easter, but niece went into same store and found them. No dates and again niece went into store and found them). Substitutions are not done well (pork sausage for chicken sausage! Good thing I’m not Jewish or Muslim). Would not use this unless needed to stay out of stores for health reasons.

So buggy. There are so many issues. I will only list a few. Do you do testing? 1) Two of the items I ordered never appeared in my cart. I suspected perhaps they were unavailable, but, upon digging deeper I found in an area I had to dig to find, one item was in fact marked as unavailable, but the other was not. Seems like, if that’s the case, you could tell the user instead of lying by saying it’s been added to the cart 2). I ordered 4 cartons on pop on sale, 4/$11. However, it charged me the regular price. I hoped perhaps when I placed the order it would adjust, as sometimes happens at checkout. But - NO. 3) When I went to checkout, it determined that my credit card is expired. True. But, when you try to edit the credit card, you are stuck in an infinite look. Sign in to Kroger, which takes you to a page to sign in to change the card which takes you back to the first signin. The only way yo accomplish the task is to delete and reenter the card. These items are just the beginning of my issues with your system. Honestly I probably know 3rd graders that could do a better job. The way to insure good software is to test repeatedly (even user testing) . To have good tests, you need to know and document ALL functionality and errors. Pretty obvious that your IT folks are either under-educated or just plain inept.

QFC online shopping. The shopping experience online is simple and efficient and greatly appreciated by me since I am housebound. It is sometimes hard to find specific items that are unique to a regular order and may or may not be available. Thanks for making this process of shopping possible.

Setup and Pharmacy access cumbersome. I tried setting up the app on my phone and found it very time consuming for basic activation with multiple authentications required, then had to do the same thing to access the Qfc pharmacy. Now when I try to open it, it does not recognize iOS face recognition nor does it save the PW even after checking the “stay logged in box” so I have to re—enter my UID and PW each time. If I log into the base Qfc app and want to see if a prescription is ready, it makes me log in again (is prescriptions a different app?). Somewhat confusing. Note that most all of my apps on my phone do not behave this way (allow me to save PW in Apple locker and/or enable face authentication).

Why so complicated?. I applaud you are updating your app regularly, however for me it just gets worse. I don’t understand why at times it shows things I’ve bought and now it shows them in a special regular section. The regular section has a huge bug because it allows duplicates. If you remove one of the duplicates it remove all instances of the item. If you don’t remove the duplicates it tries to add all instances of an item to the cart. Why are the items available such a small subset of what the store sells?

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Broken app. App is stuck on “Select Store” for two updates now and will not let me select any store or cancel out of the page.

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Horrible!. Seems like every “update” makes this app worse! Using as a way to create my in-store shopping list, repeatedly I’ve arrived at the store, opeed the app, and halfway through the trip it switches from shopping in-store to pay online now and I can’t get back to my shopping list! Infuriating! QFC needs to hire a new software team. QFC has the worst website and the worst app I’ve ever encountered!

Why limit coupons. I love that I can clip coupons right onto my account through the app, but WHY limit the amount I can put on there? I have a huge family and and sometime multiple shoppers, so I add things that I might not buy but my children or husband might. It frustrates me so much that I sometimes decide to shop else where

Only works online. The primary features of this app only work if you have an active connection to the internet, WiFi or cellular. If you are offline Kroger Pay, coupons, sale items, etc don’t display, or won’t operate. How about a version that works when you are offline? Competitors manage to make it work.

Efficient & Seamless. Once I was signed in and added all my info, shopping was a snap. I also loved that I could see previous purchases as I do tend to buy the same items. Great service!

Won’t work on older devices. I have and older device with an older version ios. Won’t allow me to download the app unless I upgrade to a newer ios/device. Some folks don’t have the $$ to get newer electronics. So we are left out. How about more equity when designing your apps?! It wouldn’t be hard to make it compatible, other stores do it.

My Neighborhood store. The best! Shopped here for years! You have only excelled in the current situation! Aside from anything else your employees are the best and make it it happen. I know most of them by name and am eternally grateful!

Takes way too long to select, deliver. Spent more than an hour selecting my items because the shopping aisle categories are so broad and then I can’t get a delivery for 24 hours. Going back to Safeway where I can choose my same day delivery

Thank you for doing this!. During the pandemic I have to avoid contact with people as my husband is at risk. This is a wonderful service and I greatly appreciate it! Thank you!

Life saver. I can’t express enough how thankful I am that QFC offers curbside pickup. I am high risk for covid and WILL NOT enter a grocery store. Every time I have been it has been super simple and people are very polite. Thank you QFC!!!!

Not terrible but not great. The design of the shopping cart view is quite poor. The information density is very low—lots of blank white space around list items, headers and footers and floating “did you forget something?” buttons blocking the view. I don’t know if I forgot something or not because it’s so cumbersome to see what’s in my cart.

This app is junk. I’ve been a loyal QFC customer for years. I’ve also used this clunky app from day one, and it has sucked from day one. Why is Boars Head Ham in the deli section, whereas Boars Head Turkey is in “Aisle May Vary?” The aisle does not vary for Boars Head deli meat. It’s in the deli! And why does an item reappear in my list when I’ve checked it off? Oh, I forgot to buy something because it was in my cart rather than on my list! Argh!!!

Deserves 0 stars. The digital coupons never work and I’m forced to take pictures of the sale items to have cashiers manually price override the difference so I get my sale discounts. This is very inconvenient when you have to take 15-20 pictures every time you shop with 2 toddlers just to get your discount. Useless app 👎🏼👎🏼👎🏼

Buggy mess. Do the developers who work on this app actually use it? There are usability errors and bugs everywhere. Here’s the latest: checking off something in the shopping list scrolls the list to the top so you have to keep scrolling back to where you were in the list. It also goes back to the top every time it refreshes from the server.

New feature. I have not used QFC app for a while for pick up. I am so happy to see the option to choose a substitute selection specifically 😊😊

QFC pickup. I am giving QFC an overall great rating. The ordering process is easy, and the pickup has been extremely satisfactory. Even the persons delivering to my vehicle allows for conversation with safe distancing. Good job QFC.

Easy to navigate, locates items whole shopping in the store. Pine Lake, Sammamish QFC employs an exceptional staff, friendly, professional and eager to help. This app helps me locate items while shopping in the store, so helpful! The pick up service is slick.

The old app was so much better!. I order groceries a lot and this app is so much worse than the old one, you could see your orders progress before and even get instant messages from the shopper if something was out of stock. This makes me order a lot less form qfc so maybe you guys should update this to be as good as the old one.

Great!. I Love online- pickup options. The app just seems to lags and Freezes so I have to close it and open it back up often. Otherwise it’s great!

About the new App:. The improved App. Is better than- the previous one! Although, the original format was even better.

Charged for items not ordered or received.. I ordered from QFC and they delivered through Instacart. I received my final receipt for $73 and then a separate charge went through for $20 for items not ordered or received. I’ve informed QFC and not heard back for days. Not cool.

Old app was much better. I can never modify my orders via app. There’s no way to communicate with the shopper shopping for your groceries. Can never tell when or where the shopper is the link they send to your phone keeps refreshing so you have zero clue when they will arrive. Please fix this. Or bring back the old app.

Best!. Your company has been a saving Grace during the past year! I’m forever grateful to everyone who made the common practice of shopping manageable. Thank you

You have been a life saver. Thank you, thank you to everyone who’s working right now. You are so vital and have been nothing but gracious and kind. QFC is doing more than their share of keeping our community safe ❤️

Thank You!!!. I am busy mom of three - currently going through a health obstacle - this service is invaluable to me and my family! There are other at-home delivery services but only QFC offers all of the products I love! Thank you!

Digital Coupon Nightmare. It’s the same story at every visit. Theso called digital coupons don’t work. The app is maddening in that regard. QFC KNOWS they have an issue. You can go to checkout and tell the cashier it’s a digital coupon item and if you know the price, it’s yours. Such a pain.

Meh UI/UX. Stop trying to innovate the UI/UX. You’ve made it ugly and needlessly complex. The Weekly Ad has changed many times and made it harder to see the foods associated with each sale. And please do not force me out of the app to view a food item in Safari. If I wanted that, I’d just use Safari.

Good grocery app and coupon experience. Easy to shop as and coupon. Only complaint is that I. Any add from the store flyer page to my cart, only my list.

You are the best!. This store has the pickup process down cold! The app is easy to use, they handle substitutions wonderfully well and their products are great. Thanks for being there for us, all of you!

Excellent products and delivery service. Our family is so grateful for everyone who makes it possible for us to get our groceries.

Why?. Why does this app require that I create an account? I can’t see any valid reason from a consumer’s perspective as to why creating an account has any value to me. Rather, it’s just one more account that will inevitably get hacked, all the while providing needless tracking of my shopping patterns. Kroger: just check your shelves to see what sells and don’t bother me via technology. You are not my BFF and never will be so don’t expect anything from me beyond an arms-length transaction.

🤔. Why do I now all of a sudden have to log in EVERY time. Is it because it’s logged into two phones? I’m at home and my partner who works at QFC have both always been logged in for years! That way all he has to do is pull up the list and shop. But since the last two updates I’m having to log in every time I add something which is very frustrating.

Can’t open app. When I opened the app, says my version is outdated and I need to update. Went to the App Store and updated the app and when I tried to open it again, still get the same message. Yes, I completely closed out of the app and reopened after the update. I’m stuck in a loop where I can’t open and it’s taking me to the App Store then app then back to App Store. Will update my review when this is fixed.

Order canceled twice. Instacart app said it was sun setting and I had to install the QFC shopping app instead. So I did, re-entered all of my info, and placed an order. Got a text just before the order window closed that the order was cancelled. Had to wait two days, tried again, cancelled at checkout again. So I’m 0 for 2, and still no groceries. If it fails again I’m going to switch to Safeway.

Horrible app. The fact that you have to switch in between 3 different tabs to use coupons, cash back, and weekly add because they don’t show up on the same shopping list is the reason I will walk the extra 20 mins both ways to Safeway. Also, who wants to search through 257 random non organized cash back offers. This app is junk. Safeway’s is so much better and easier to use.

Substitution Problem. After last update, unable to Do Not Substitute individual products. Blue button at top is either on or off for ALL products.

Good but Method of getting groceries feature not working well. The app is pretty good. However I’m not able to switch from shipping to pickup on the iOS app so i have to go to the computer to do it.

QFC Bethany. Appreciate the customer service from Zach with e-commerce. He helped me identify some hard to find items so that I could stop by the store and pick them up.

High quality food. All fresh fruit and vegetables are very good. Pick up is so easy and helpful. Convenient to park inside especially on rainy days!

Awesome. I’ve got a whole lotta kids, being able to order what I need without having to mask everyone up and load up is awesome!!

Cluttered, non-intuitive UI. The UI cluttered and non-intuitive to use. There are too many use cases it’s trying to support and it’s not obvious which one you’re in. It’s particularly hard to apply digital coupons in-store. Even after scanning an item you have to find an out-of-sight Redeem button to get the discount.

QFC home delivery. We love using your home delivery. All the employees have been very efficient. We are very pleased with the service. My hubby just had surgery, so with that and Covid this is a huge help!

Home Delivery. We are so happy with ordering on line and having groceries delivered to the house especially during the pandemic. Your employees have been cheerful and kind! Great customer service!Thanks to making ordering so simple! JMerritt

Well done!. By far this is the easiest to use of all the shopping apps I’ve tried. Well organized, easy to find what you need, simple checkout. Good job!

Why repeat the header in the body of a coupon?. When looking at coupons, the header says “Save $2.00 on 2” Then the body starts with “Save $1.00 on 2 (start the product name and run out is spa...) Irritating. I don’t want to have to click to a coupon just to find out what it’s for!

Access to the app. Very disappointed in Kroger for no longer allowing access to the app unless you have a newer phone. At least Albertsons and Safeway had enough sense to allow all of its existing customers to still allow access to their app. Hope you lost a lot of customers.

Lobe. When it works it’s great… But a couple times I loaded 50 items into my cart and I couldn’t check out. This seems to be fixed now that was very annoying. Anyways now that it’s working I love it!

Convenient but needs big fixing and improvements. Took me 4 attempts to place a pickup order. I put it all in a delivery cart and had to reassign it to the cart for delivery. User friendly would be to be able to shift it over. Also at forgot password screen it was freezing so i had to restart the whole app with the result of losing my shopping cart items 2 times. After login cart was empty again. This app will be 5 starts when all this little details are fixed. Still best covid option

My shopping experience. I’m grateful that we have this system to have someone to shop for us, as I’m sick with a very bad cold but I git my groceries without leaving my house so thank you.

Horrible New App. App crashing, new order not showing up, so placed another order then received email that both orders went through, but no record of either in the app. Had to call InstaCart to cancel one of the orders, but already charged for both. What a nightmare. Never had any issues with the old app - it was awesome. This is a sad step in the wrong direction.

One of the worst apps to order from. Just do Instacart. I ordered from QFC for the first time this week and it’s one of the worst grocery experiences I’ve ever had. Hey push orders to Instacart so there’s no point in ordering from them, on top of that they charged me twice for my order and it’s been an insane ordeal to get this situation sorted. Avoid this app like the plague