King Soopers App Reviews

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Needs work. This app needs a lot of work and is terrible and not very user friendly compared to the Safeway app. I used to shop primarily at Safeway and use their app for coupons. That app would track my purchases and customize coupons for me based on the things I regularly like to buy, and would actually provide me with some good savings. The king soopers app doesn’t do that from what I’ve observed, which is disappointing now that I’ve moved and have been primarily shopping at king soopers now. Also, when I try and scan coupons in the store with the app, it doesn’t load the coupons into the app and instead opens a browser window that doesn’t load for me when I am in the store shopping. While I appreciate the savings as a king soopers member that are chosen discounts from the store, I prefer the more customized experience that the Safeway app offers and that the app itself works better when scanning in coupons at the store.

Why does My List not upload to Clicklist like it used to?!?!?!. I used to love how slick the list and coupon features worked, especially with Clicklist! It was an awesome time saver for a busy mom to be able to create my list as the week progressed, add all the items to my Clicklist order with one click on Saturday morning, and go pick up my order. I’m so disappointed that this feature was not included in this latest release! The designers obviously do not use the app or Clicklist. Please, please bring this feature back or please provide instructions on how to do it in the new app. This feature is included in the app description but I’ve spent an hour trying to figure it out and cannot find it. So, so disappointed!!

Refunds are nightmares. This isn’t necessarily an app issue, more of a people issue. I’m already really hesitant on getting groceries online, but with a busy life sometimes it’s necessary. The last 4 times I have ordered (and this is 4 orders maybe 2-3 months apart) I have been charged for items I haven’t received. Like very noticeable items. I bought laundry detergent and softener, and didn’t get it. There goes 20 dollars. Just this last time I didn’t get 3 items. When I checked my receipt to see if they were never ordered, not only WERE they ORDERED and PAID for, but the shopper ORDERED THEIR OWN GROCERIES that I PAID FOR. And god forbid you need a refund???? You sit on hold for 50 minutes to talk to someone that doesn’t put the refund through, or the call just magically hangs up, wasting an hour of your life. This was the last straw. Love the app for in store purchases, but for online orders? Don’t waste your time. They don’t even let you contact or leave reviews on your deliverer, which is odd. So yeah, I’m obviously very livid about this. And the lack of help is quite frustrating.

Total Game Changer. What a difference! Grocery shopping used to be a big ordeal. Spend an hour there, then home to unload for another hour. I have medical issues and am very limited, but this Is great for anyone. You make your list with KS app, pay for it online and when it’s your time slot (that you schedule)you go pick it up. And get this, they let you stay in your car and load the groceries for you! So helpful! Need to pick up something on your way home for dinner? Order in the morning, or days before, and it will be ready for you on your schedule. Just pull up, get groceries while sitting in your car and continue on with your life! And another bonus: no dragging kids through aisles of everything they “must have”; and nothing gets stashed in the basket when you’re not looking. You wrestled them into the car, let them stay there. Lol. You have more time, instantly. Only deduction is King Soopers’s website is a bit clunky. You can get anything you want, but you might find it confusing at first. Good news is they are constantly improving the site.

Great idea, poor execution. This is without a doubt the most consistently negative experience I have with an app. It’s just has constant glitches. For a while it would not leave items checked off my list, they would show as checked, then refresh and add themselves back onto the list. Which made the list useless until that problem went away, which was several weeks. Today in the middle of my shopping the app logged me out with authentication error message and then wouldn’t allow me to enter credentials to log back in. It would only allow me to create a new account. So I had to finish my shopping without a list and of course missed some items. It didn’t allow me to log back in until I got home, uninstalled the app and reinstalled it. How convenient. As for the user flow, it’s now totally geared to their curb pickup process only. As another reviewer said they’ve buried the in-store shopping list in a menu. I guess they don’t want those of us who actually enjoy shopping in their store. But I could live with that if the app was reliable, which it’s not.

Easy and Worry Free. As a working mom, who runs my own business, I have lots more to worry about than running to the store! The app is easy to navigate, saves all my favorites on the home page to make starting my list and order super easy, and adding to it with my additional items, no matter how unusual (flax meal? Check! Tamari? Check!) is smooth and quick. It took me months to figure out how to add items to orders that had already been placed. I will say this was part user error and part that the print was small about how to do it. Now I can add things when I remember those extra couple items to complete my order before pickup or delivery. I will say, I have been happier with pickup accuracy than delivery overall, but that really seems to vary by shopper, and that is through a third party, Instacart. Love it overall!

Don’t use delivery!. This app is great! I love that I can scan bar codes to add to my list. The Click List staff is always great at the Broomfield store at 120th x Sheridan. Last March I tried to use the Delivery option which Kroger contracts out to Instacart. What a nightmare! I was charged double my bill. Most of the produce was rotten (from the Fed Heights location) items were missing. Kroger could not help me because it was on Instacart. Instacart did NOTHING to help. Their customer service with this issue was awful. I am very happy to pick up from a King Soopers store instead. I set my pick up time for when I am on my way home from picking up my kids from day care. A few times I forgot items and I called the store and they had no problem adding it to my order. Very happy with ClickList!

Hope your memory is a steel trap. Two of us use the app signed into the same account. We seem to have the issues regardless of who adds the items, who checks off the items or who or how many of us go shopping. Every time we get to the store many items we added to the list before we left for the store are mysteriously missing from the list. We're getting good at shopping more from memory than relying on the app to maintain the shopping list for us. Items we check off while shopping keep coming back onto the list. Should I just buy more of the item to make it disappear from my list?? When I'm adding coupons to my card, it would be nice to only see new coupons; not coupons I already have, coupons I already rejected, and coupons I've never seen before. Finally, what is the deal with the aisle sort order? Some aisles in our store are alphabetical like "bakery" or "seafood" while others are numeric. The app just sorts them alphanumerically rather than how they are laid out in the physical store. We scroll through the entire list at every aisle to make sure we aren't skipping anything. On a good note, we like having pictures of the items and love the ability to scan items to add back to the list. Hooding KS decision makers are reading reviews and can get some of these issues resolved. We're probably going back to our old app if the can't be fixed.

Some in store Grocery list items are out of order. For the most part, I love the King Soopers app!! Great way to make & update lists and get other information on prescriptions, etc. Thank you for that!! However, recently the in store shopping list has been out of order. I select aisle descending in the app. Without getting too wordy, the produce is listed at the beginning and end of the list. The dairy and meat are also out of order, at the beginning and end of the list. Not sure you can do this, but it would be fantastic if you make the list customizable, so that shoppers can edit & change the order according to our quirky shopping habits. :) Overall, however, I can work with the list as it is, just have to think it thru a bit.

Issues. I have been having problems ordering my groceries on this app for months. I have asked the king sooper employees about it when I pick up my order. They tell me that no one else has had problems. I have reinstalled and updated my app a few times. I have two issues. The first one is that once I receive my order and go back the next week to order, many times my old order is still in the shopping cart. The second issue has happened several times when I try to modify my shopping order. Sometimes when I get to the store, they either don’t have my added items or like last week I end up having two orders, and many of them are duplicates. What does it take to modify my order when I need to add more? Lastly, it is frustrating on the app does not allow you to change the pick up time once you have checked out. I usually shop 36 hours prior and my schedule can change. Thank you

Coupon Suggestion. I think it would be really cool if there was a way to scan paper coupons into the app. I tend to forget them at home. Also, I’m wondering if there is a reason we receive customized coupons in the mail and not on the app. Wouldn’t it save a lot of paper/printing/mailing costs and be more convenient to customers while saving time at the register? I’d much rather receive coupons through the app as it is more sustainable and accessible. I understand that certain people will still want paper coupons so I am not expecting this to take their place entirely, but it would be nice to have the option to opt for digital delivery.

Frustrating changes. I don’t leave reviews in the App Store but I feel compelled to here. In a recent update, the algorithm for the coupons was changed and now it’s so painstakingly difficult to find the coupons that I want. It’s bad enough that I have to take time out of my day to use this app to get the best prices, but now it’s impossible to find the coupons I want without scrolling through hundreds of coupons. The search feature simply does not yield results. Example: I searched for “ice cream” and got one result. I started scrolling through the list of coupons and found several others for ice cream. Why not make those searchable to it’s easier to find? Please, save us all the time and energy and get your house in order.

Nice little app. I use this app all the time. My wife orders for pick up with it as well. I primarily used to use the app to help me find items that are harder to find. But now the app no longer has the aisle location with the product. I don’t use the app anymore. Instead I use my browser because it still has the aisle numbers. Put the aisle numbers back on the app! For us who are using it to locate products, it is more helpful than the app itself. Why did that even get removed? The app gets 3 stars for viewing my gas points, coupons, and checking prices. Put the aisle locations back otherwise the browser is a better option that has everything. The browser app gets 5 stars because it has full service and still in the palm of my hands.

…..huh?. Utterly baffling. Tried to sign up in order to use a specific coupon. Tried the browser version, got an error message. Downloaded this app and managed to sign up, but the phone number I’ve been using at King Soopers for years as my alt id wasn’t allowed to be connected to this new account (nor was it recognised as a current valid number). After 25 minutes hunched over my phone in the store, finally finally finally ready to try to at least use this newly setup account in order to avail of the one coupon, turns out the wording of the discount is completely misleading and doesn’t make sense even when you parse the text. “Save $2 when you buy one (1) General Mills cereal of a particular size.” So why did it ring each box up as only 50 cents off? Because, despite the description clearly stating “Save $2 on one (1) box”, and despite the coupon being called a “5x Event” (whatever that means), the ACTUAL COUPON, after all of this, is 50 cents off a maximum of 4 boxes. What a waste of time and a total headache. I’m not sure they could make this more convoluted if they tried. Deleting the app pronto. You can keep your “digital coupons” and I’ll save my sanity and time.

My preference. Tonight after dinner from the comfort of my living room I was able to be present with my family and easily find everything on my shopping list. It was so nice to know what products I would need to swap out for something similar without having to waste time at the store checking in other areas. This app knows the products I usually pick so that certainly helped streamline my shopping experience too! I have a trip coming Friday and was struggling to know when I could find the extra hour+ to spend inside the store. My anxiety is now gone! Instead of the hour + I was going to need I easily have the 15 minutes to pick up my groceries on my way back from having my car serviced. #momwinning!

Love hate relationship. I like the way this app remembers what you purchase and helps you save with coupons… these features are terrific! Here is the not so good news. I don’t like that you cannot see your orders that are in process -real time. For example, I forgot a few items on my most recent order and wanted to check my current pick up order and it is not available to see on the app despite getting emails and text messages that they do have my order. So I placed a second order and hope I didn’t buy something twice. It has not always been this way. The app would let you see what you had ordered and make changes if there was still time to add or change. Now it only shows completed orders. Very inconvenient.

Needs a no bag option. We’ve been using clicklist to order our groceries for years, ever since it was available at our local store. It’s a great system and makes getting groceries easy, BUT the app needs an option to select no bags when you check out. We have included “no bags” in the line with the pick up name as well as in the special instructions for each and every item in our order, and yet everything will still be in plastic bags about 90% of the time. It seems like it just depends on whoever does the order fulfillment, which can vary greatly and isn’t a reliable system. We just want to use our own bags and save some plastic, so please implement this!

The app is great, when it works properly. When the app is working properly, which seems to be only about half the time, it’s great. I love being able to see what my subtotal will be before I check out, and the fact that it tells me which aisle to find each item makes my shopping experience go so much faster. I see at least two major issues that need to be fixed: 1. The stability of the app is horrible. I can either delete or check off an item on my list, and a couple seconds later it shows back up and I have to do it again. The same thing happens when I add an item, sometimes it disappears and I have to add it again. 2. The new in-store feature is horrible. The list is harder to read than when not in that “mode”, and I can no longer see my running subtotal (which is important to me because I’m on a tight budget). Spend more time and resources on fixing the stability of the app, rather than making it look prettier, and you’ll have a much better product!

Love Click list. I love this service it is so convenient, especially after surgery we I can’t get to the store. They are always very friendly and helpful. Groceries are always ready to go. I use this service about 80% of the time and am so glad it finally came to my town. I was having to go to another city for pickup. I love that I can order and pickup in the same day. The only cons I have are that sometimes I am not crazy with the substitutions that they make of out of an item. Usually my husband picks up and says sure everything is fine. So not really sure that is thief fault. I also could live without the 4.95 fee. The biggest con I have is that sometimes my digital coupons of their specials don’t get added to my order. Hopefully this will be fixed. I would verify your receipt and make sure you were charged correctly.

Good for making a list, not good for ordering. This app is great for making a grocery list and seeing what items are at various locations, however the ordering pick up and delivery are not reliable. I’ve ordered grocery pickup 5 times and delivery once, none of which have been successful. I either get bags of items I did not order, bags of items left off, or a combination of both. Sometimes there are substitutions fo unavailable items, which is fine, but I’ve never had an order complete enough to keep as is. With the delivery order what arrived was someone else’s order completely so the delivery person had to take it back and redo. If you’re looking to save time you’re better off just going in, and if you’re ordering delivery in the hopes of staying away from COVID exposure just be prepared to wait and/or be flexible with the outcome.

Quirky things it doesn’t do. So been using this app during the pandemic. Weird that you cannot add items to your regulars list except the few things that the app suggest to you. When you search for an item you should be able to add it to your regulars list not just your shopping list cause you’re just gonna have to look it up again next time. Also when it asks you if you want to allow substitutions on a delivery order you can add comments to help guide your shopper to get the best substitute item for you, the only problem is that the shopper doesn’t seem to be able to read these comments. I would also love to be able to text my shopper while they are shopping to offer substitute suggestions but I can’t text them unless they initiate the conversation and they don’t know I want to text them. So unless the shopper just happens to be nice enough to initiate a text string you are left frustrated as the shopper willy nilly chooses the wrong substitutions for you. So in summary, let me add items to my regulars list, let me text my shopper, and let the shopper easily see my substitution comments. Thank you

Shopping list is unusable. I use this app for two things – looking for coupons/ sale items and as a shopping list. However, half the time it can’t find my list. Even though I’ve loaded the list from my home computer, when I try to bring it up in the app, it tries to tell me it was deleted by another user or “on another device”. I’m sorry, what? At this exact moment, I am looking at my full list online, while the application tells me I have no items on my list. Even when it works, the order of the aisles is ridiculous. Why are you putting produce at the end of the list? I shouldn’t have to keep checking the bottom of my list for anything that’s not in the center aisles. I admit its nice looking at the list of sale items and clicking “add to list”. It would be even nicer if I could actually use the list in the store.

WHY can’t you order meat on this App for pickup?. I’ve tried many times to order for the next day to order my beef & chicken, & this App will NOT let me do it for any reason. I am using this App because I am recovering from Stage 4 Kidney Cancer & I CANNOT grocery shop anymore. This app is a huge lifesaver for this, to drive up for pick up but it need a lot of work with missing products I’ve bought for years in the store I am shopping at for 18 year’s now. Paul Newmans pizza’s don’t show up. Most of my organic products I need to stay healthy with. & this forces me to have to go inn to the store to shop, when I have no immune system, & no stamina to do so. wWhich puts my health at severe risk each time I have to do this! PLEASE think of Disbabled Shopper’s more, & fix these big problems. Same with paying with an my EBT card. It’s such a hastle to pay for my groceries through this app. Because I have to go in to do it. That’s not convenient for disabled people who can’t walk, that are not in a wheel chair. Please do more so we can shop & be like every customer. THANK YOU for your time, & GOD Bless.

FIXED: Dec 2022 Login Error. UPDATE: After leaving the below review, I received a response from KS/Kroger, and they gave me a case number and asked me to call them to troubleshoot together. I ended up talking to Michelle, and she helped me create a new account and merge it with my old one, and now I am able to use the app again! I am very appreciative that they responded to me and that Michelle took the time to help resolve my issue over the phone. Based on my experience with their support team and also my years of truly pleasant experiences using the app, I, once again, highly recommend it. For over a week now, I have been unable to use the app. When I attempt to log in, it says “Error There was an error with the sign in process”. I have reached out to KS/Kroger via multiple avenues (multiple chats, support messages, phone), and only in reading others’ recent reviews here have I gathered that it’s not an isolated issue. While I understand it sometimes takes time to resolve issues like this, I am very frustrated about the lack of effective communication about this known issue. I sure hope the app is fixed soon and that this issue doesn’t happen again, as it is negatively impacting my interest in shopping at this grocery store chain.

Are the updates tested?. I love being able to order my groceries and then pick them up. I love that I can build my list all week on my husband’s or my own phone. However, since the second to the last update when I scroll through my cart the screen jumps and keeps jumping. It is almost impossible to review the cart. And then every single time the app is updated it is released SO glitchy. The newest update (with dark mode) tripled the items in my cart that were added from my regulars when I closed and reopened the app. Instead or 6 bananas suddenly my cart had 18! Then I had to scroll through the cart as the screen jumped trying to reduce all the items. Not to mention it has trouble syncing when my husband add something on his phone if I have been in the app on my phone recently. Every update is the same. Huge glitches that make it super difficult to use. Do they beta test the app with real people using it the way real people shop?

Good if you only need 80% of your order. You should fulfill them yourself then because your distributors don’t seem to have any groceries in stock. If you think this reflects poorly on someone other than you then you are mistaken. And yet despite marking “no substitutions” you still try to get one by me for less than what I ask but still double the unit cost. Can’t get me eggs, apples, and ground meat on my order. According to customer service they will sell these items anyway even if they don’t have them in the store you’re buying them. This is why I turn off substitutions because it’s more like gambling than grocery shopping. Update: turns out they didn’t want to sell me 3 twelve packs of soda for $12 so they sent me one at $7.99 when the order clearly said no substitutions. Now they’re down to fulfilling 70% of my order. If you really need something then I recommend you go get it yourself because this is not cheaper or easier and delivery will not save you time. Response to developer: trying to advertise non-existent lower priced items in order to switch them with real higher priced ones is called a “bait and switch” and is usually a purposeful feature. I cannot imagine what I will accomplish with King Soopers’ crocodile tears other than waste my time and receive some $10-off coupon that’s somehow impossible to redeem. I have no idea how my item got substituted when my order was marked “no substitutions” but I’m sure whatever it is it was programmed on purpose.

Feature rich but needs work on the user interface. The app does an amazing amount of things. It has all the features I can imagine it should have. However, it is a cluttered mess. It functions well, but it is difficult and cumbersome to use. Because it has so many features, it would be great if the developers could give individual users a way to customize the app such that the individual users can put the features they want front and center. For example, I care about coupons, the store, map, and fuel points. I should be able to customize the buttons at the bottom to put forth these features on my screen so I can get to them with one tap. Many apps have this capability. In the middle of Covid, I was using the app for ordering pick up, and I would like to be able to put a button for that at the bottom so I can get to it with one tap. So I guess my overall request/recommendation to the developers would be to build the ability to customize the buttons at the bottom of the screen, so that the most used features would be available to put down there based on individual preferences. Everything else can go in the hamburger drop down.

Love curbside except for one thing. I love everything about ordering online and picking up curbside. It’s so convenient and the list prompts remind me to re-buy certain items I’ve bought before but either forgot about or haven’t had in a while. The only thing I hate is that the plastic bag use is sooooo so so wasteful. I often have only two or three items per bag, and they’re never filled to capacity. They use to use regular plastic bags for pickup orders but then decided to start using the jumbo super Teflon reinforced bags which, I’m sure, use 5-10x as much plastic per bag. The clerks have said you can bring your own bags and just have them transfer all your groceries to your own reusable bags right there in the parking lot, but that seems too labor intensive and they’d probably just throw away the plastic bags they’d already used to ‘shop’ the items. There has to be a way to make this new method a little ‘greener.’

Convenient app - but can be confusing. So handy...I love shopping online when the kids are in bed. (I wish they had this when they were in diapers!). It’s perfect for a working mother with a traveling husband. BUT- can’t figure out how to easily get items from my shopping list into my shopping cart without adding the EnTiRe list!! Luckily they have a record of what you normally buy (via your King Soopers card) in order to just click on your most recent and routine items (including brand and flavor!). Also nice that Soopers Savings is already indicated and deducted at time of purchase (again, if you have linked your card). $5 is a great deal not to have to deal with crashing carts in the aisles, especially at 5p on a weekday or 6p on a Sunday (just don’t do it!).

Used to be my top app. New Update: I was in the middle of making my pickup order when all of a sudden the app crashed and will not come back up. It was just updated yesterday so I don’t know what the issue is. The app was still lagging big time when it was working. I am really frustrated because I need groceries and can’t order anything. UPDATE: I appreciate the response from the developer but I didn’t have trouble downloading the app. My issue is with the app performance. I’m using an Apple 14 max plus so I’m not having any storage issues or problems with getting logged out (knock on wood) but I do notice that a lot of items are in-store or delivery only. I’ve also noticed lately that I get way less coupons than I used to and the ones I do get are all baby and alcohol related so they’re useless to me. A big concern is when I try to select a potential replacement item and use the search bar, basic phrases (coffee creamer i.e.) comes back as ‘no selections found’ and when I simplify it to creamer I get options for salsa and chips. My biggest pet peeve right now is the lag!!!

Online Order. This was my first time using the Kroger’s online app, I have not picked up my merchandise yet but I had a difficult time trying to set up the account online last night but was finally able to set it up this morning. I would wait till daytime to set up the account if I had known better. After I set up the account i placed an order then realized a mistake I made with the order and needed to go back into the app but was not able to cancel my order online. I had to call in to Kroger‘s customer service i to cancel my order. The agent who ended up helping me on the phone was very nice, she knew her job and was able to cancel the order for me in a reasonable amount of time! Depending how it goes when I go to pick up my order, then I will make my determination as to whether I would use the app again or not! I would have given my experience with the online app 4-5 stars but I didn’t only because of the order cancellation experience. It would be nice to be able to go back into the online app and cancel your order if you make a mistake or there’s a problem with the order or you need to change pick up time. Other then that I’ll see how the pickup process goes and then post another review.

Needs work. The delivery website is completely different from the Clicklist/App making things difficult to navigate. I have an autistic son and I’m a single mom who works a crazy schedule. I use both services and their pharmacy. I love the pharmacy portion of app but the grocery portion is very hard to use on the go in comparison the delivery website. You have to search for every, single item instead of being able to browse by aisle or category. Sometimes, I can’t think of the name of what I’m looking for or need some ideas and it’s a guessing game. The app is great, however for quick trips to repurchase things that you buy frequently because it remembers your history. I love that! I also love the clicklist and online coupons. I would never use them, otherwise. I browse through them when I’m traveling and add them to my card between shopping trips. It’s very helpful and saves me a ton money of groceries and gas! It would be 5 stars if they would make it less time consuming!! It took me over an hour to “shop”. I could have just driven up there. Ha!

Bad update. I am blind and I use voiceover on my iPhone. This app used to be very easy to use, until the last update. Last night I spent 2 1/2 hours creating my list and going through all the 500+ coupons, when I went to change the store location because I was going to a different store today than I usually do. Something crazy happened and it crashed the app. When I went back into it it wanted me to sign in. I have never had to sign in before, Once I had initially created the account. It is always been pretty easy to look through the coupons, load them to the card, and go through the Weekly ad and add things to my list. That is what I use when I go to the store with my mom who helped me shop. I wasn’t able to buy everything I wanted today, because I could not access my list and since it wanted me to sign in, I was unable to access my super card with my coupons on it. I didn’t have time to sign into the account, because I had my password information at home. Needless to say I am very frustrated, because I have only once a week to shop, when my mom is able to take me. I am going to re-try to sign in and see if that helps. I hope it does not crash every time I want to change the store. I hate having to spend up to 2 1/2 hours each week to go through the ad and coupons only to have my list and super card disappear. I hope this was an update issue and can be fixed.

Hard to use. There are too many sections to find coupons. They are not well organized in the section, like here’s a mushroom coupon, then dish soap, then paper plates, then eggs. If you try to search for something specifically you saw in the circular, that almost never works. You can’t add “weekly digital deals” from the link in the online circular … There are also many different coupon rules. Like save $10 if you buy ten total of a bunch of random options. This couple works five times a trip, this one is one per household, limit 4 etc. Definitely feels like they’re trying to trip you up. Safeway’s app is way easier to use. And still not that great. Also King Sooper’s coupons tend not to work in store after being added more often than Safeway’s although it might have to do with all the different rules for different coupons.

New Update a total flop!. I've used this app frequently for quite a while and really liked it. The newest update, though, has made an absolute mess of it! Every time I've tried to use it for the past month or so, it requires my email and password, and then rejects them. I can no longer access any of my prescriptions, coupons and other requests...and now can see that many others are having the same impossible issues! I'm deleting this app, as it's useless and not worth any more of my time or effort to resurrect what was once a handy app that was previously used quite often. My husband and I are both quite disappointed with you, King Soops!

Thank you. Love you King Scoopers! Your customer service is all top natch! You all give great service and dealing with some many people in your time spent in the store. Come to think of it any location I have ever shopped at I have never heard any employees complain. That is rare, to have people who care to do their job serve their customers and keep all the drama behind closed doors. The products in the store for me and my family, we prefer King Scoopers over the other competitors. We appreciate you all and the hard job everyone who makes the who thing work, all your hard work! May God continue to bless you all and be the great moment in someone’s day, May your customers do the same for you in return! Have a wonderful evening!

So many problems.. So I’m finally writing this because of how bad the service provided is. I just spent 42 minutes on the line with customer service because they messed up so bad. I scheduled a delivery for 10a-12 today. Imagine my surprise when I walk up to my front door to see all of my groceries delivered. This was at 9:55. My stuff was delivered prior to 9:30 in the morning. Well, since it’s 90+ degrees outside this morning, my ice cream was liquid. All of my dairy was foul. Cheese was sweating and had that weird texture. All of my frozen food was squishy and soft. I literally tossed $92 of brand new groceries because they showed up 45 minutes early on a 90°+ day. Thanks Kroger. You took my money and ruined my groceries. Wasted 45 minutes of my day with customer service and I just had to pay another company to get the rest of my groceries. 1/5 stars. Would not recommend.

Pharmacy part is absolutely worthless. I’ve used this app for the last 6 weeks. I only use it to refill prescriptions and check to see if the prescription refill is ready. Today it would not let me sign in. It told me I needed to enroll. I tried repeatedly and it kept saying I needed to enroll. I thought maybe there was an app update and I needed to re enroll. I tried to enroll and it told me there was already an account and that I needed to sign in. I tried to sign in and it again told me I needed to enroll. It was a vicious circle. I tried the Live Chat help on the app. I explained the problem and they gave me a number to call. I called the number and they transferred me to another number. I use this pharmacy app for my husband’s prescriptions. He has stage 4 liver cancer, is dying, and I’m having to manage his care. The woman on the phone wouldn’t speak to me, she would only speak to my husband, who is sick, which is why I’m the one dealing with this. She didn’t need all his information again. The app is the problem, not his information. But she insisted and she wouldn’t take the information from me. After 20 minutes on the phone the woman said it was all taken care of and I could use the app. I later tried the app and couldn’t sign in. Same problem as before. Unfricking believable! King Soopers (Kroger) has cheaper prescriptions but it is not worth the aggravation of this stupid app and the unhelpful customer service.

Terrible App and Scam. Not sure if this is King Soopers or Instacart, but how come when you order something through the app, and if the item is unavailable, you still get charged for it? For example, I have order items that were unavailable and I'll get a notification that it was refunded, but on my chase app, I can see that I got charged for the initial cost. On my King Soopers receipt, it would show that some items weren't processed ( because it got refunded and would be for example $70 ) but on my chase app, it showed that I was charged $100 because that's how much it would have costed IF those items were available. Also, some delivery person brought me a completely wrong order, and because of covid, I wasn't allowed to return the stuff that wasn't even what I ordered because it got delivered to the wrong dude, so after about 40ish mins with customer service, they told me I would get my refund. This was back in February and I have yet to receive my refund (it's now April). What a joke.

Great service , able to use coupons. I am enjoying this service - fully. I am able to pick a good time slot if I shop in the morning . If you are an afternoon or late am shopper do not plan on getting all the items you want or getting a time slot. That is the only downside . I have put in an order around 1230p and received wilted produce and some items that were not in stock ( but oddly enough IN store when my husband went in to grab a drink) and a few items that were crushed under other items , BUT I am very impressed by the prompt turnaround and how user friendly the site is . I love that I use coupons and their digital coupons PLUS ibotta . I save a ton ! It’s worth a few bruised apples and grabbing an out of stock item the next day if I really have to 😉

Needs work on User Flow. So I love the new idea of ordering online and picking up my groceries. Problem with app: 1. Does not allow me to stay logged in. I have to log in each time I use the app. 2. I can’t search for products that I have not previously purchased. Example: I want a whole chicken. How do I search for that? 3. I learned that the pricing is per item, and that includes bananas, etc. So maybe it would be helpful to specify that. If I see a photo Of a bunch of bananas, I’m going to specify “one bunch.” But my order had “one banana!” :-) 4. Coupons: does not automatically add coupons for the products I purchase. That should happen. Idk, it just seems that a company as big as Kroger’s/King Soopers would produce an intuitive easy-to-use app. It’s clunky at best. It needs to flow with better user interfAce. Simple buttons, just easy. Maybe hire really good designers who understand user-friendly? I will say I spend 2x as much for groceries using the app! My husband says I go crazy online and he’s right. Instead of my weekly $200, I spend upwards of $400 using the app. He’s going crazy with my online shopping. So you guys can surely make your app easier to use so I can spend more money??? 🤗

Not a great app anymore. Like the title says. Make sure you get a timeslot as early in the morning as you can, as they’ll run out of things that you want in your order by the time it comes to you. Wish they could just tell you that they’ll be out of stock, while you order, from looking at other orders, instead of 20 minutes before, so you don’t have to figure out where else to get your items. Also they don’t let you pick which substitutions you want anymore, there’s really no point of choosing to have substitutions if you can’t see what it is beforehand. Also, even if your orders ready before your time slot, you’re allowed to check in, but not allowed to say you’re at the store, you have to wait 30 minutes. Why tell me my order is ready if I can’t pick it up? And the almost $5 pickup fee….

Kings staff. I recently hurt my back and this service has been incredible! I am a busy mom of Twins and have a dog kennel boarding facility, with a rescue and dog park. Needless to say we are very busy and this service has helped so much. I wish I would have utilized it sooner. It took my back going out for me to do it. I truly thought this service was for the elderly and new mothers. I am young and completely capable of shopping in the store. With hectic schedules it takes a load off of me not to have to walk up and down the isles and wait in line to check out. Thank you again for the incredible service. Sincerely, your happy customer Shannon Moler

Glitches. My cart keeps auto-populating with 7-30 items. Removing all items does not work. I added this app to create easy shopping lists. They aren’t easy to use. It is fairly easy to find the items. But all the lists seem to be made for the cart. The description of easy lists is fraudulent. Grocery lists are no more easy than any other app. Instead of making every single item addable to the cart it would be better to have the option to just make a list or set the list to export to the cart or to choose specific items from the list to put in the cart. Half the time I can’t tell if I’m adding the item to my list or to my cart.

Great for busy parents. I have a toddler and both my husband and I work full time. I know everybody is busy out there, but there is a certain amount of chaos that gets added to life when a kid is involved. I absolutely love using this app for that reason. My partner and I can make a list together, find all the coupons we want, schedule a pick up that works with our schedules (and nap time), and then BAM somebody comes out and loads my car for me. It’s stupidly easy, and the whole trip to the grocery store and back home takes me 15 minutes. I’ve been doing grocery pick-ups through this app for over a year now and it is a real time-saver. Sure, there are occasional items that are out of stock, but it’s not all that often and it seems that the substitutions are usually upgrades from what I’d originally ordered, at no extra cost.

App doesn’t reflect inventory. 1. The app requires numerous steps to check out and even though you think you’ve completed all the steps, the order may not go through. Showed up twice at the store and they didn’t have our order. Would like it simpler process to check out. 2. What’s on the app isn’t what’s in the store. Sure you all substitutions, but there was an item I ordered 3 weeks In a row and it wasn’t in the store. Just drove to a competitor and got it. 3. Even if you allow substitutions, they don’t always give it to you. This is probably more of a store issue than an app problem, but again the app doesn’t match...plus it’s hard to believe the store was out of chicken. I just wanted 1 pound of chicken of any kind and they “didn’t have it.”

Great concept, underwhelming execution. This app is a great idea in concept, and it has been a lifesaver since I’ve had foot surgery, but there are some key flaws that make it very difficult to use. For example, when considering an item listed in the coupon or weekly ad section there may be a variety of choices that are on sale, but you can select the sale and choose from a drop down menu. Instead, you have to go hunting for it. If you want sunflower seeds to put on your salad (which you would find in the produce section) you have to search “sunflower seeds” and then scroll through the list, which isn’t organized in any sort of decipherable way (it’s not alphabetical, or even grouped by brand). I really like the weekly cart option - a citation of all the items a person typically buys each week - but I don’t want to have to add the entire weekly cart to my list just to get my standby items. I like that you save more when using the digital coupons, but I feel like I’m not doing the same amount of comparative shopping hat I normally do, because there is no price per unit information. Also, there is no product information, so this is not great for people with food allergies or special diets because you can’t tell what exactly is in a product unless you’ve bought it before.

Floral discount. I was excited to use this app because my mother lives in Colorado and I live in Houston. I’d like to use it to have groceries delivered to her home but I was disappointed when I tried to load the free delivery coupon for the flowers I sent today. It was my understanding that if I bought $30 worth of floral items, I wouldn’t have to pay the $9.95 delivery fee. I pressed The coupon to load to my card, but when I went to check out, I was still charged the $9.95 fee. I went back over and over again trying to figure out how to make that coupon attach to my order because I could see it online and saw that the coupon was not expired, but it wasn’t working making me hesitate to use the service again.

Switches to substitutions. I ALWAYS specifically uncheck the box allowing substitutions prior to checkout, because we have allergies. On three separate occasions now, Krogers has said that their side shows I allowed substitutions, but I have the screen shots showing each item as no substitutions selected. Customer service says that I had to have done it, as they can’t access that, but something in the program switches back to the default somehow. So no, this app is not helpful and I order from Whole Foods waay more as they don’t argue with me and allow me to specify which substitutions are ok and which are not. It works sometimes and sometimes not, but customer service doesn’t seem to care that I have the screen shots showing no subs. We have health issues and cannot go into stores right now, so even returning unwanted items cannot happen.

WORST CUSTOMER SERVICE EVER!!. If I could give 0 stars I would! I have been a KS customer for over 40 years, and when I actually need you because my husband and I are both sick with Covid, I can’t even expect my order puller to know the difference between a loaf of bread and and a bag of hotdog buns! Seriously, if you are going to make a substitution, how about a DIFFERENT BRAND of whole wheat bread, rather than giving me hot dog buns. My husband and I never eat hot dogs, EVER! KS must be hiring millennials who have no critical thinking skills. Then when I went to online customer service to deal with this I was given a credit for the hot dog buns and a credit for the delivery fee to be used on my next order. Since I still needed bread I prepared another order and there is no place on the app to use an existing credit. So this time I called the customer service number, got disconnected three times before someone actually answered the phone, and her English was so poor I could hardly understand a word she was saying to me. She just kept spelling the word C-A-R-D, like I don’t know how to spell card. I found it offensive! If she was telling me where to look for this I couldn’t understand her. In frustration I finally ended the the call and placed the order, thinking maybe this is automatic if there is a credit, and still didn’t get the credit. Going forward I will be a Safeway customer. Apparently 40 years of loyalty means nothing to King Soopers!!

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Family of 6. We’ve had a great experience for the most part. There have been a couple of delivery drivers that have gone above and beyond and even replaced our broken 12 pack with a new one and ate the cost or brought us flowers. I’ve been impressed by the timeliness and the professionalism of the shoppers and drivers. We’ve only had one shopper that made things difficult and did not replace items for other items so we had to run to the store anyways. For the most part we are very happy with this option-thank you Kings!

stuck. The app no longer lets me change stores or method of shopping. It displays options but none of them can be selected. Update: I had previously uninstalled and reinstalled the app multiple times with no luck, but the latest app update now works great -- just as it did prior to the last few updates. Thank you! FYI I'm on an iPhone 13 Pro and check for app and software updates daily.

More categories. I use the grocery pick-up app 100% of the time. I like it and appreciate the convenience and helpfulness of the employees! It could be improved when ordering groceries if some of the huge categories could be slimmed down. Like adding Latin foods and the actual measurements of the tortillas, Asian foods, paper products, seasonal category. The bakery is confusing since bread is mostly under the pantry heading. It would also be helpful to cross reference items that logically belong to more than one category.

Deletes shipping lists and resets during searches. As much as I love King Soopers, this app is a major frustration. Many times I'll be in the store with the list open shopping and it just fanishes without warning and no way to recover it. I'm then stuck trying to remember what was on it and what had coupons attached. The last time it did that was a couple weeks ago. Just now while looking up an item my search reset twice as I was scrolling through the items that came up. Another problem with the search is that not all items show, which I can understand if it's something new, but even KS brand refill razor blades don't appear, so when we do Quick List, we've got to go inside for those and anything else we need that doesn't appear.

Update is Terrible!. It’s not as if searching thru coupons wasn’t bad enough, but now? You’re unable to filter by department without filtering a more cumbersome way. The images are tiny and the font is big, omitting much of the description. So you have to tap on the coupons you may be interested in, but not really. No longer can you click on the ad and have an item to your list. Instead search the list with all the other stuff you don’t want or need. It has taken me waaaay to long just to try and make my list. Safeway had actually been good to me lately with the sales. It’s only a little further. Done!

Great app. As a home bound person , grocery delivery is a godsend. This app is easy to use and understand. Several apps I’ve tried to use were not easy to use so I appreciate their usability. The only thing I.can honestly say I dislike about the whole grocery delivery is the fact that sometimes I end up with groceries that I didn’t order and don’t receive things I did order. But human error has to be factored in to all interactions so I try to take that into account and be patient. Overall it’s a great app.

Don’t waste your time go to Safeway’s app. Do the creators of this app ever actually use it themselves? Suggestion: ask a “newbie” to actually use it from the beginning ... watch them delete the app out of frustration. Not only is the app not user friendly but I continuously receive “We are experiencing technical difficulties, please try again”. Suggestion to users: Always have a backup list as this app will fail you every time. A total waste of time. Worst app ... ever!!!! Was once good but it has been downhill for a very long time now. Worthless!!!

It’s alright. The apps alright. It would be nice in the cash back section to show what cash back offers are in progress, like Ibotta, and didn’t take 7 days to verify. Also, sometimes it seems the coupons have a picture of one thing but the coupon itself is for a completely different product The app seems to freeze occasionally where I have to exit the app then get back on the app. There are definitely a couple patches and improvements needed in this app to be more functional

Should train the personal shoppers. Although I have always loved King Soopers for pick up, lately the produce has not been very good quality. I have received rotten pears, lettuce that I had to throw away about half of the head because of dirt and bugs,Avocados that are extremely bruised, and with prices so high I am just throwing away money. Before submitting my order I always specify checking expiration dates, freshness, etc. As I said in the past I never had problems with it, but lately I feel I am wasting my money shopping there. I am seriously thinking about moving my business to Safeway if things don’t change

Coupons & Weekly Ad items. First time trying the clicklist option. Really disappointing that the app doesn’t include coupons when telling you the cost of your order. I have no idea what my actual cost will be and I have no way to ensure that coupons were applied correctly until after I have picked up & paid for my order. Also, when reviewing the ad, you can only add to a list, not your cart. It seems impossible to move a few items from your list to your cart. So If I want anything from the weekly ad, I have to go back to the home screen and conduct a search for the item so it can be added to my cart. I’m excited to pick up my groceries in the morning but they couldn’t have made the ordering process much more cumbersome than it is....

Allow viewing details of substitutions. - Plesse update app- I am following a strict low-carb diet so when I review items I can substitute in case the ones I requested are out it would be nice to go back-and-forth between that page of allowable substitutions back to the home screen so I can search for those items and see what their nutrition content is, but when I’ve tried doing that on the app the search clears and just brings up, trending searches, and that is not important to me. I need to see my search history, but also allow me to go back-and-forth and review those nutritional items without the search screen clearing out every single time as I review my potential substitutions.

Always of our stock. Delivery marks up store pricing. However for convenience kind of makes it worth it. The problem is you do not get to select the store you want. Either 40% of what I need is not available and/or they give me parts of peoples orders. Today, 50% of my order was not available. So, the higher prices, delivery fee, and tip is not justified. To apply credits, discounts, etc. should just apply and adjust but they do not either. Sometimes, I get my points and sometimes I do not. When there are 2 for 1 deals, you don’t get it either. I shouldn’t have to clip coupons on an app. I can’t think of anytime in which my order was filled entirely. Safeway’s fee is $3.99 so will start shopping Safeway

Emails. For the past 12months I do not receive the emails after I place my orders, even though the app tells me I will. I also do not receive the email after I pick up my groceries so I can evaluate the experience, which means I cannot receive to extra 50 fuel points. I have called corporate several times on this. This morning I was told that there is no way I can get an email - will only receive text messages (which do not offer the fuel points). I AM NOT A HAPPY CAMPER if no emails will be sent, just remove that message from the app.

Coupons got worse with last update—please reconsider. I used to be able to search “weekly digital deals” and actually find them. Now I’d like to say that I have to sit there with the print ad, but those don’t come either. I am literally writing out a shopping list with the ad visible, then clicking and searching each sales item by name to find the discount. What is this, 2007? Please bring back the functional search for the wdd and then look at the Safeway app to see how categories make life easier. I don’t want to look at 50 different types of wine or beer, or 100 baby items and stupid makeup. I JUST like the door buster deals on food. Also, hate the new ad style, but I think that is on KS, not the developers.

Don’t Love it, But do Like it. The app has had several glitches and errors that have eventually been worked out. And they’ve added some really cool new features such as shopping by department. I still find that not everything that is available in stores is also available on the app. There are several things I’ve still had to go inside the store for because I can’t find them on the app. But overall, I do use this weekly for my shopping. I like it enough to do that! So it can’t be all that bad if I use it every time for my shopping! Happy shopping!

Holly eff bad. Super unintuitive, clunky controls, the app pushes unhealthy food, doesn’t allow for pickup/ delivery for certain items for seemingly no reason. Glitchy, functions brake OFTEN. Certain foods that are in the store are not even listed on the website. You have to pay for bags no way around it (Colorado only). It took me as long to add things to cart as it would have just to go in and get the stuff. I suppose if you bought the same stuff over and over again this could in theory be faster with the function that recalls previous purchases, but the clunkyness negates that speed. Only speed saved is in the commute to the store but if you are doing pick up it’s actually slower! Needs lots of improvement. 3/10

Easy To Order. I rely heavily on Clicklist but would like to still be able to have a detailed description of certain items. For example, if I select 5 on bananas, that means I want 5 individual bananas not 5 lbs. If I order Chuck Roast, I would like to declare the size. I need 3-5 lbs and the store doesn’t know this so we get a 1-2 lb roast. There used to be a place to leave comments and that needs to be reinstated. Otherwise, this is a great service and I’m thankful for the shoppers.

No Longer Shows Fuel Pts Activity. I primarily use this app for digital coupons, aisle locations of products in store, and tracking my fuel points. It works great for the first two, and previously worked well for fuel points tracking. However, now I can only see my fuel points total, not the activity in a particular month. For example, if I tap “October Activity” and then “View All,” it brings up a screen that says “Points Statement,” “October,” “Total,” and “Statement Terms and Conditions,” but is otherwise blank - it does not list my total points or even the terms and conditions, much less a breakdown of fuel point activity for the month. I have to go to the website to see that.

Overall it’s great!. My only complaints are that you can’t always find the items you need. For example there’s a coupon for $5 when you buy Petco gift cards but I can’t find the Petco gift cards to add to my cart. Also the coupons could be better organized so we don’t have to scroll through SO MANY every week. I wish you could view coupon details from the cart to make sure I have the correct quantity for example. Overall like I said it’s great! If you could build out all the available items for us that is my main issue on a regular basis.

King Soopers App helps me locate sales items!. If I need an item, I can check the price quickly on my APP. I can click on coupon deals, then the coupons are digitally ‘attached’ to my King Soopers Membership Card. That way I just scan my card, and I automatically get all my coupon/s applied to my groceries, etc. So far I only had a problem once, when a coupon didn’t show up on my receipt so I had to ask the cashier to fix it. Still a great way to save!

Frustrating. UPDATE: This continues to be a problem. Just tried to add Fuji apples to my list and all I get is a white page, no apples, and I have to close the app and start over to do anything. Have tried three times. Have the latest updates on both the app and the phone. Can’t this be fixed? I really do like shopping at KS but the app, while convenient in some ways, can drive me crazy. 1) Not a smart app. If you don’t query precisely you won’t get results 2) LATELY the screen on my iPhone freezes on produce and cheese bar. Doesn’t do it on the iPad. Have rebooted the phone and updated the app with no change. Driving me nuts!

App issues. Why can’t I move my list items to a cart for pickup?? I Also have trouble finding specific sale items in the search to add to my cart. For example: New York strip steaks on sale for 5.99/lb. If I search for those exact words, no results are found. A search for Strip steaks only shows me sirloin strip steak which is a much higher price point. It’s maddening!! This has been an issue from the beginning of trying to move items from a list to my cart. Fixing this would result in more items purchased for sure!

App needs help. I love click list! It’s made my life easier, but you app is highly frustrating. I usually end up not placing my order or having to settle for a time that doesn’t work. The app either kicks me out freezes or won’t let me place my order. I have deleted the app and put it back on my phone and tablet. I hope you can fix this problem. Like I said I love click list and want to continue to use it, just without the headache.

Could have been a Sooper app.... I really appreciate the convenience of being able to build my grocery list and check it off electronically. I also like that when I had shoulder surgery and unable to drive / shop for myself that I could use the same app to order delivery. That said, I’m an IT guy and there are a few “features” that drive me nuts: 1) Why Force me into Store Mode whenever I step foot in the store? The shopping list interface is different and I don’t like it. I have to exit Store Mode every time my phone goes into lock screen. Highly annoying. 2) You fixed the problem where I accidentally transferred my shopping list to shopping cart a few times, but when I needed this feature and found it only some of my items transferred to cart. Would also be great if you could seamlessly transfer fro shopping cart back to shopping list. 3) For some reason, I can’t manage my coupons (i.e. download to card) when I’m in the store. Just a few fixes would make this app much more useful.

Latest update made app useless. The latest update created an issue whereby a user can no longer enter a credit card number, thereby rendering it useless for delivery or pickup orders. And when I attempted to use the “contact us” function to inform them of the issue, it just sent back an error notice every time I tried to send my message. I even reinstalled the app, and restarted my phone, in case that was creating the issues. Frustrating, to say the least.

Why does scanning a coupon in the app open a browser?. I’m standing in the store. I see a 2D barcode additional money off coupon on the shelf. Upon opening this app (I’m signed in), I click in the ‘search or scan items’ box and click on the barcode scanner at the right. The app scans the coupon and then instead of adding it to my clipped coupons attached to my account inside the app, it opens a totally separate web browser that then demands I login again. And then even after having logged in, the coupon is gone and I have to search for it in the browser. Why does the scanning leave the app? That’s stupid.

Poor interface. Digital coupons often do not work at store level. Some digital coupons are missing completely. Sometimes you have to go in clip them more than once because they don’t clip. Some coupons look like they appear active but in fact are not active if you’ve shopped the item previously, when they should disappear totally once used. Not everyone can access the digital savings which is not fair to the shopper. Many coupons, like fuel point extras are extremely vague. Also the app is not user friendly for seniors whatsoever- not all of them have internet access or a call phone readily available or accessible.

Love my King’s app. I really don’t know what I would do without this app. I create my list throughout the week adding items when I think of them. I shop at multiple locations and the app adjusts my list to easily locate almost anything. My ONLY issue is that it divides the produce into two separate categories. I have to remember to scan all of the way through the list to view the entire produce list. Trivial I know but it would be so much more efficient if all produce is together. 😊

Needs Work. Although the app is still a little clunky to use (Why can’t we add to cart from the weekly ad screens??) I love using the pickup feature, but it’s frustrating that they put a hold on my debit card for the amount when I place the order, but then run an additional transaction for the total when I’ve picked it up, which leaves a duplicate hold lingering on my checking account from 3-7 business days. I would think a company as large as Kroger would have ironed this out for its customers. Safeway has! And Safeway may just get all my grocery pickup orders moving forward because of it.

The app is good but can be improved. When you place your order, and forgot something, the app only lets you add what is has registered that you have purchased before, instead of allowing you to surface the whole online store. I forgot to order a packet of paper towels to my pick-up order but because this item was not in my previous purchases (don’t know how because I have bought this item before) it just did not allow me to add it. If this is fixed it should make the app much better.

King Soopers Delivery During Covid. These people have been great during this crisis. We should always tip at least 20% if we are working and can afford it. These folks work hard and are essential. When all of this is over I hope they all get a good raise. They deserve it. I will be happy to pay a bit more for grocery’s if I know its going to the good people that work in this business. They are all very important and appreciated by most! They all should be very proud of what they are doing! What they do is soooo critical!!! Thank you all so much! PZ

Worthless app!. This app is SO user unfriendly! They make you search through to find the coupons on the items you will be buying, rather than just automatically applying them to you bill. And when you do “clip” the coupon, you usually don’t get credit for it. I have to go through my receipt before I leave the store because there is ALWAYS half that didn’t go through. So so so so frustrating!! When I have asked the cashier if I’m doing something wrong, they always say they don’t know because they don’t use it. Kroger, just give us the pennies in savings for what we are buying rather than make us jump through your ridiculous hoops every time! This app is worthless!

Okay when it works. My philosophy is that there should be little to no learning curve when navigating an app of this kind. This app is very cluttered. They’ve got a lot of info here, but they’ve organized it pretty badly. Bigger problem: crashing. Not only does it crash, it blames you for it. I’m shopping, it’s fine, then it crashes. When I close & reopen, it informs me that my login details are incorrect. Bro. No. Advice to developers: look at Target’s app, use it as a template, and fix the crashing/login issues. This app could be invaluable to shoppers but you’re providing disincentives for people to use it.

Unable to login to the App- Not able to access Kroger Pay. I was having troubles accessing Kroger Pay from the app for a while and then recently I changed phones and upon trying to log in to my account an error constantly pops up with the message “There was an error with the sign in process”. However I’m able to login through my laptop which is very frustrating as the app is the one I constantly use. I tried the online chat multiple times and their only solution to account issue is reseting the password while my issue is not related to that. What is the use of having an account if you’re unable yo access it!

Best store ever!!. I love my local King Soopers. The staff are always very friendly and helpful. I especially love the flexible shopping options available to accommodate my busy life. I use Click List during the busy times and when I have a few moments to spare I grab a coffee from Starbucks and shop in store. And if I really do not want to leave my house I can have my groceries delivered! It makes me feel quite spoiled. The coupons are also great and tailored to my preferences. It does not get any better than King Soopers!

No delivery, not our problem.. I submitted an order through the app for delivery. When I placed it, several items were listed as available. During the course of “shopping” it was repeatedly updated to show items out of stock. Given the circumstances, that’s understandable. But when it came to delivery, the items I was charged for were never provided. It was clear that it was outsourced to InstaCart. When I went to “rate my delivery”, the link provided by the app email was a dead link. So I couldn’t even rate the delivery or change the tip as it said I could. So in total, I was out the money for the groceries that were available AND the tip. No response for anyone. The app, InstaCart, or the shopper. Each got paid. I got no groceries and lost out on all the money paid. Horrible experience all around.

great. The app is pretty good. It can be hard to read the ingredients of the products and food on the pictures listed. Looking at the ingredients list below the picture is sometimes worthless. You would expect a list of ingredients. But no someone decided to use a general description or the product/food item instead of the expected list of ingredients. Buying food for people and children with allergies this is a very large problem.

Very useful app. I use this app all the time and I really like it. One suggestion I have that would save time is once a coupon has been selected and put in “my coupons” it should be removed from the list of all coupons. That would avoid having to scroll past all of the coupons I have already selected in the past when I’m looking for new coupons to add. This would shorten the list of coupons I need to look at to see if there are any new ones of interest. Great app! Keep up the good work.

Error and Update messages. I too, am still getting the error message. And or update. I just keep having to flip back-and-forth between trying to sign into King Soopers and then it takes me to my App Store to update it but there’s no update button it just says open when I hit open it just starts over. I’m extremely frustrated because I need to go grocery shopping and I want to use digital coupons!!😬 is there a way for Kings to help me at the store with the digital coupons? Thank you in advance, Julie McKinney

Best thing to ever happen to me.. This is seriously the best app ever. It’s one of my top utilized apps out of everything I use my phone for. It saves me so much time and helps me stay within my budget. I work full-time and attend college, so it’s a necessity. Also, my car is currently at the mechanic, but really needed groceries. I tried the delivery method for the first time today and I highly recommend it! “Sooper” fast and easy lol And I loved that I was kept up-to-date every step of the way.

Could use some minor UI updates. The app works great and I really love using it! My only suggestion is having more view/sort options regarding categories. For example, if you have food items in your pick-up shopping cart, it would be really nice if it sorted them by type. I realized how much this feature would have helped as I was unloading my last order and discovered that I had accidentally ordered 3 different types of sharp cheddar. I picked the items at different times and because they weren’t near each other on the order list, I didn’t realize.

Screwed the pooch on the latest update. Wow I think this last release was written and quality checked by less than experienced people. It is a big regression in terms of shopping list functionality. It’s clear no one tested it. You can’t check off items without scrolling to the top, you can’t remove items completely, the list view isn’t persistent, you can’t add a new item to the list of the item is already in the checked off portion of the list. So if you want an electronic version of a paper shopping list when you forgot your pencil this update is for you. Let’s be better app developers and release manages.

Horrendous for Delivery. KS is switching from instacart to their own app here and it is an unnerving experience. No feedback, no updates, no info on whats going on...gave me a “order on the way” email and it came 40 min after the anticipated time. Is my food being handled properly? Is it sitting in a truck touring the town on other deliveries? No way to communicate with the shopper and “all substitutions are final”...so someone can make a horrifically overpriced sub and i have to eat it? I had a shopper sub serranos for poblanos before...unfortunately shopping for unfamiliar food is rocket science to some. Don’t offer an underdone app...like a noodle you knew was underdone but threw it at the cabinet anyway just to watch it bounce off. Thankful there are numerous alternatives if this is the end product. My measly $200/wk will find a new home.

A go-to grocery, with opportunity for improvements. This is a go-to app for groceries. Would be great to see the weekly ad items transfer to the pickup shopping. Searching has improved a lot! Would love to filter out the “ship only” options when I am doing in store or pickup shopping. Also would love to have all in-store items available for pickup! Hate to run in for that one meat item that is not available for pickup. For pickup and delivery, A comment section to aid shoppers for produce tips would be awesome! No one likes getting mushy, bruised or rotting produce.

Paying for items not ordered. On most of my orders I have paid for items I did not order. Nor did I receive those items. On my last order I paid for items I ordered and did not receive. On that same order I paid for other items that I had not ordered,As I am physically unable to shop for myself, this presents a problem. At first I told myself it wasn’t so bad to buy my shopper candy bars, yogurts, whatever. But it is adding up, and I especially don’t appreciate paying for items that I need and then not receiving them. Sincerely, Gail Clark

My Favorite App. This app rocks my world. It makes building a grocery list so easy and saves you a lot of money—the sales, coupons, and weekly ads are all neatly organized and super easy to integrate into your shopping list or cart. They keep it up to date with which items are available in your store and which aisle to find each item. I don’t even need that feature anymore, because they’ve made it so easy to purchase groceries through the app and pick them up without even leaving your car. This is my favorite app!

App is great but..... App is great but be forewarned.... MANAGEMENT does not check your order. You might get all your items, you might not. Many times, I’ve received OTHER people’s items. Also, I’ve learned the hard way MANY TIMES....... if you pick the last time slot for pick up and they’re “too busy”, you don’t get your food! I’ve learned, either schedule your pick up for the FIRST time slot in the AM or mid day. NOT THE LAST TIME SLOT! Cause when they’re ready to leave? They don’t care. But the app is great! 🤣

Picking up groceries. I absolutely love that king Soopers offers this option. Besides the pandemic, when they first started this I had a newborn baby and it was truly a life saver! Every mom knows what it’s like to finally get your baby to sleep and the hassle of having to get them out of the car and the fear of them waking up. Not anymore! Sometimes it’s just nice after a long day at work to just drive up and have your groceries be brought to you, it is so convenient. Thank you

Just annoying now.. So you make a shopping list. This isnt the same thing as clipping a coupon. Oh no. You get the sale price there. But you have to actually find the coupon n clip it to use it. The coupon however. For every shopping list item. Doesnt list sale price. So you cant shop by budget. They want you to shop by how much you save. Which makes no sense. Cause i havent memorized the price of every item in their store. Took me forever to understand this app. You have to go to digital coupons. Then see all savings. Then clip coupons. Seperately. FOR EVERY ITEM. instead. The shopping list should automate digital coupons for use. Like it used to when it first came out. That was simple. Easy. Instead you can spend an hour looking through 400 digital coupons to find one that you thought already was “clipped” because its in your shopping list. This is so tedious. Im actually furious at using it n makes me not want to shop at king soopers. It used to be simple. You saw the sale price. You picked the coupon n it added it to a list. You put a bunch in that list of what you might want throughout the week. Made shopping simple n enjoyable.

Warning for Coupon Users. I “clipped” all my coupons in advance of my shopping trip, then ran around picking up all my items in the store. At the self checkout, however, I got error message after error message. Eventually a store member said he’d just ring everything up again at his register to better deal with it, but I was so rushed given all the wasted time at this point I just paid full price for everything instead. It ended up being about twice what I would’ve spent with the coupons. I topped it off with a stress cry back at my car. The King Soopers app is so counterintuitive and glitchy they end up de facto stealing your money. Coupon users, check out at the register. Or better yet, don’t bother.