Propertyware Mobile App Reviews

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Nice app. The updated version is much, much better. Would be nice if the ledgers for owners and tenants were actually ledgers instead of the strange things that they are now were they only show some filtered information.

OUTDATED!!. This app is so outdated, the software would probably work for an iPhone 4…… For a company as big, there should be a simple and sleek app to let users pay their rent.

Info on the GO!. This application is awesome for information needed on the go. Great for getting tenant info, seeing outstanding maintenance issues and getting alerts of new activity posted on the portal. For those writing negative reviews, it is an app, if you want more features carry a laptop and log in.

Fairly useless and frustrating app. Just redownloaded the app and tried to open Buildings and the app just closed. Have been considering switching to Appfolio because they seem much better on the technology end of things; we just like that Propertyware has custom fields on the website so have not switched just yet. Propertyware, please get someone to fix your app(s) and website. Have been waiting for the “new view” on the website to be completed for a couple years I think? And we shouldn’t need multiple apps to access leases vs. inspections/maintenance. There should be one app where property managers can do everything we can do on the website so we’re not having to just log in on a browser on our phones and zoom in to do our work.

Great App and Keep Improving. This is a great app. We just switched from Property Solutions and like the ability to look up work orders, follow up with leads, and be informed of new alerts. Keep up the good work and adding functionality. The ability to IM/chat with colleagues and tenants would be nice.

Do not even bother.. What a waste of time!! Just as terrible as the web version.

Unfortunate & Disappointed. I really needed this app to be better than it is, tons of bug issues that need addressing. Until all the issues get worked out, I’d pass on this app, and I’d think real hard before committing to purchasing services with the website as well. Jury is still out, I’ll be waiting....

The Ap is awful. I’ve called for well over a year and filed multiple complaints about the Ap. We constantly get unnecessary updates for Propertyware, yet they can’t get a workinh minike ap. It’s 2020 and I work on the run. We are currently looking for a better system that suits our needs

Great Start. Would live a few more features. This is a limited app.....but I would love to be able to approve a maintenance request from my iPhone. Currently I can only view the request and add to or create a conversation. Then have to login online to approve. Would save me lots of time. Pretty please!?

Manager. If you just want to look up info it is fine, but does not let you do anything functional. I am supposed to be able to reply to a conversation, it does not work. I get an error every time. I would love to approve work orders or be able to do something functional in it. I still end up logging in online on my little iPhone screen to do what I need to do.

Errors. Constant errors... may not show server errors any longer but they now read “null” errors. Any tab selected opens up more errors. Pointless

Internal error. This app on iOS does not work and hasn’t for three weeks was given 45 to 60 days to fix and we as consumers pay for this service 🤔

Huge Time Saver!. Having the option to work straight from my phone is a huge time saver! No more running to the office to pull information needed out of Propertyware, you can do everything on the go! Maintenance teams love this too!

Terrible App. As property manager I’ve had all issues you can imagine with this app. I don’t get . There’s anybody reading all these bad reviews? Why they don’t do anything about it? This app is *%#¥

Great but room for improvement. Great first effort but really has some room for improvement. Great for looking up property or tenant info. From a maintenance perspective, Work orders tab is pretty poor. Will only show you few words of work order description and can not expand it. Can not modify work order. Can not close work order. But you can add notes and pics which are nice. But without the ability to read the full detail of the workorder the tab or function yields useless.

Needs much improvement, dissapointed. We desperately need a working mobile Ap in our on the go business. 1. You cannot get to reports. This is crucial. Why can’t we at least get to “money in” to see what your open AR is. 2. Maint request need to ping you, otherwise it’s no different than monitoring your email watching for WO 3. Competitive software is far ahead in thinking of the roving manager. Pw should consider things like picture uploads when you are out doing your collections and property checks; the ability to easily search for a tenant and text from the ap AND capture the texts back to conversations within Pw

Login will not work. The app will not even recognize my email that works on safari and desktop.

Solid A.... Great app! Gives you the functionality on the go that you need to run your business. Especially like the maintenance requests and alerts features. Inspection app works great as well. These guys know there stuff.

Great job to the team at Propertyware!. Spoke with the developers of the app and they are planning an update in a month or so with more editing options and access to prospects, tasks and dashboards! Awesome stuff. Update: Nice follow up with prospects, alerts and customizations.

Glad to have this app!. Even though this app is not perfect yet, I am still happy to have what it offers! It's nice not to have to store Owners and tenants contact info in my personal address book on my phone. Keep improving!

Hopeless. This app comes nowhere near the functionality and access that the web version has .. Constant crashes, difficult to navigate .. Just login into the website in your browser and forget the App.

It's ok. I was hoping it was a full site where I could input rents & invoices and also send statements to owners, I'm constantly in an area where I just can't whip out my laptop to do these things and therefore have to wait until I get back in the office and sit down. I do like that I can look up all of the names and phone numbers of clients, vendors and tenants but this is about all I see useful.

Property Manager. Basically read-only. I sure would like to do actual work with the app, but if I could do that, PropertyWare would lose the opportunity to charge me for inspections. You are supposed to be able to add to conversations from this app, but as of today this feature is not working on my iPhone 5. I look forward to future improvements!

Looking forward to future updates. A propertyware app would make it a lot easier on the go, instead of having to log into the website, but this app only allows us to view information. It will be very useful to me if the ability to add data is included. Rent payments, work orders, and bills could easily be entered at the unit.

Needs work. It's a great idea, but falls short in work orders. For example: you can not create a work order from the app. I want my staff to see an issue and create a work order for my approval. You can not see more than about 40 characters of the description of the work order. So, if you have a long list of items to accomplish, your field staff will only see the first part. That's a really big problem with the app. On the pro's side: great tenant and building information with all the information you need at your fingertips. Fix the work order area and make it more functional and this is a useful app. Right now, it's a contact list.

Great App. I love being able to access contact info for my tenants and owners any time without cluttering my contacts. It's also nice being able to see outstanding balances for tenants and owners. It could still increase functionality but overall it is an asset.

A great start. It's great to finally have this. I would like to recommend that we have the option Of always being kept logged in at least in the background so we get notifications always. And then if someone doesn't want to stay logged in always, it would be nice to just have a 4 digit PIN to log in instead of having to type the password which contains letters numbers and symbols. It isn't very quick to type those kind of passwords on a mobile device. Looking forward to updated versions.

Mobile Greatness. Provides mobile access to your Propertyware platform like never before. It greatly enhances the ability to do business and provide excellent customer service while on the go! Great addition thus far and look forward to even more from the Leading Property Management Solution.

Unusable. Took 8 months to push out an update that’s still not optimized for any new phones, that on top of a ton of bugs still being present.

Almost 5 stars at least for my uses. Notifications!!!!! It would be perfect if my phone would chime as soon as a new work order was submitted! Please? Customizable notifications for other people’s uses would be helpful as well. New notes, messages, conversations, new work orders, closed work orders, and any other updates, all of which we could turn on or off in the app depending on needs. As a maintenance manager, this would give me an edge in customer service in quicker response to tenants needs.

Can’t get to my reports.. Terrible. Super dissatisfied

Property manager/owner. Worst app ever. Love the software- but we are on the go constantly! What can this app even do? Very disappointed.

Extremely outdated app. It says updated a year ago but the app UI appears to still be stuck back to 7+ years ago. Also unable to login with my credentials. No place for help on how to log in or if it will work with our complex.

Work on your stuff. How is it that you can’t generate a work order from the app? This is a terrible system.

Poor app - don’t even download. This is the poorest attempt at a app. It just shows you info and can’t do much really with it. It’s better to just log on the website itself. Propertyware should just scrap this app and tell everyone to use the website. Maybe like AppFoilo they can make a mobile version of the website

Needs work. The app is basically useless. With my last property management platform I could run my business from the app. Propertyware is much more labor intensive and time consuming than it should be.

Good app, so close. Functionality for what's included is nice. Would love to see a few more functions on it like my calendar so I could incorporate that with my other calendars. Also would like to see tasks/notes from the desktop so I could edit or add.

Doesn’t work. I’m left no other choice but to give the app 1 star ⭐️ that doesn’t deserve. It doesn’t even work & actually get NO ⭐️!! Waste of time!!!!

Great tool. Been waiting for this a long time and it is very very good. Seems stable too so good job on testing. Still need to be able to add new maintenance requests. UPDATE: new alerts feature is outstanding. Great job. Still need ability to enter work orders. Leases are not accessible in this update and needs a bug fix. Keep up the good work!

Crashes. It doesn’t work at all. Crashes every time. Save your space.

I’m Done. I’ve been a Propertyware customer for over a decade and I have come to a point where I believe they have no competent backend support. I have over 800 units commercial, residential, etc. and I feel like over the years I have had to customize this software to a point where I should have just built my own. The website is a joke with the UX being in between a “New View” and the dated Web 1.0 view for years at this point. It’s not mobile friendly, which leads the customer do attempt to find a workaround by downloading the app. This app is a disgrace and I can’t believe I’ve been paying this company to maintain its skeleton crew and never improve Propertyware. Realpage’s focus is on other initiatives and I feel betrayed by what was a great step forward for my business in 2011. This product is now dated and I have just set up a demo with Appfolio. I’m so disappointed because of all the effort I’ve expended adapting my business to fit within the archaic constraints of Propertyware with hopes of regular improvement.

Not user friendly. You need to take some tips from Buildium’. This software is not user friendly and can’t create a work order on the app!?!?

Great App!. Truly a great app allowing me to be in the field and on top of the little things daily. Notifications are awesome to allow us to be highly responsive and create raving fans

Almost there!. I haven't used the mobile app for awhile, so when I tried it recently, I was pleasantly surprised with all of the new features. However, as a Leasing Agent, a couple very important features from Propertyware are missing - appointment/calendar management and property/lease filtering. Consider those two features, and you'll definitely be on your way to a five star app!

Some additional functions would be nice!. Although it is nice to be able to access some information on my phone, the overall functionality of the app is almost useless for me. Would love to be able to access my calendar from the app!!

Real Page Abandoned This App. This App has been non-functional for over a year. Several requests to fix this have been submitted to Propertyware support, but they do nothing except give lip service. It has become apparent that Real Page has no intention to fix this App. It should be removed from the Apple App Store as a fraud.

Kicks me out of the app frequently. Almost every time that I try to upload photos, it kicks me out of the app. Quite irritating

Useless. This app is completely useless. I’m a tenant and every other tenant portal and payment service works like a charm. This one simply doesn’t let you log in, or even have the option to create an account or any support options. The homepage is entirely pointless, as your account made online is inaccessible here and there is no way to solve this in the app. Not to mention, there are several apps made by this company in the AppStore for serveral purposes such as a ledger and maintenance. What would be the point of a tenant app if you weren’t able to do all of this in one place? Do better. Us average citizens who already get taken advantage of in todays housing market deserve more.

Can’t close work orders. Tittle says it all . I was able to previously close work orders before the newest update. Now the screen goes blank after clicking on close work order and won’t let me do anything besides change the date on the work order. Then proceeds to kick me off the app and say internal server error.

Worst app ever by a public company. This app which is a part of a large publicly traded company is the worst piece of feces I have ever seen. The fact that my company alone pays thousands of dollars to this company every month for their software to have this app be a side piece and continually bug out every time and never actually allows you to use it is appalling. Every time you call customer support to have them tell you what’s wrong with it they tell you to delete it and reinstall it only to have it fail again right after. If you search for anything in it, it just shows a blank screen saying that it can’t show you the results even though you can see it’s there, but it just won’t return the results. Like it wants to work, but the little steam engine just can’t get going. I’ve been dealing with the tech side of this company for years and they are honestly the most elementary of people you have ever talked to. I had to personally tell them how the website they built for my company can be a https website and I literally don’t know what I’m doing besides downloading the instructions from godaddy. I was actually correct. It was dumbfounding.

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Almost Great. Not being able to access the calendar with this app is really unfortunate.

Huge Improvement!. Huge improvement in the new version- fixed major bug related to lease dates, better links between property/ lease/ contacts. Far easier to find and call the right contacts. Would love to see some rent collection tools - access to certain reports or built lists of leases with unpaid rent. Also would like to be able to automatically track calls made by clicking on phone # (just track who clicked, date and time)

Repair Staff Want More. 2.0 Can't create, edit or close work orders. Can't read complete work order descriptions. Lack of these features defeats app usefulness to repair staff. Get these things fixed, then it will be a 5 star app.

Pw. Need to be able to create work orders on next release. Other than this the app works great!

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Best property mgmt app. Better than Buildium

Ok... I guess. I don't know how useful it is? It doesn't seem to update on its own and I am not sure how to sync it, if that's possible. The last work order I have on mine is from sept 5. I know that's not right?! Just not sure if its the app that is bad or I don't have it set up right?

Good app. Great app for getting info on the go. Wish I could create a work order on the go as well.

Nice. Great app almost seems easier to use then the actual software

Needs minor improvement. Great app but would like to be able to enter rent payments on the go also.

Nice but needs to be way more functional. This needs to be upgraded to have: 1) the ability to create a work order not just view them 2) the ability to copy a phone number 3 ) it would be nice a text message option With this a PM can work anywhere mobil!

Propertyware issues. I have over 400 rental units and every time I want to look at lease tab for any tenant it kicks me off of PW. I can't see all my tenants on the alphabetical tab. It has some good features but I can't get to the tenant info easily.

Works great!. Works great!

Alerts. The alerts keep me on top of my game while I'm on the go

Not so good. It really needs a deep search function. I cannot find prospects or contacts with Street or City information

Great Ap!. I love being able to access account info in the go!

Low functionality. Unable to perform key functions. Like create new maintenance requests as needed when on site. Can not directly upload photos into software. Other issues.

Awesome!!!. This is so helpful! I love that I can access everything I need from my phone. Great mobile app!

Not Functional. Feels like an app that was rushed and released prematurely. Most of the data doesn't even show up. The app closes itself frequently and shoots to the home screen. Very unreliable.

Doesn't work. I can log in, but nothing works. What's the point?

Simple and Elegant. Perfect for consuming Propertyware data on the go.

Good, not great. Very helpful when out in the field.

So far, so goog. Has helped us a bunch so far. Looking forward to more functionality.

Buggy. Keeps crashing. Disappointing.

Doesn't work. App never seems to be able to communicate with the system. Even after the updates. Tried it on both my 6+ personal cell and my 5s work phone.

Asset Portfolio Director. This is awesome!! Glad we are users of Propertyware! You just keep getting better.

Manager. PW app needs to allow me a template for making work orders on the go, from my phone.

Great app for software. Nice to be able to immediately find the info you are looking for!

Better than nothing but it could be great!. I like that I can easily access basic info on the go, but it's really missing out on the full potential. It's not really too much to ask for two-way syncing between the app and the website! if you're going to pay to have a native app, then at least make it useful.

Not very functional. This app really does not provide much functionality. It would be better if it provided ability to open a new work order as an example. Going to normal web based access is how I operate due to mobile app's limitations

Above average. Great for some things, getting a lot better in others

Not impressed. This app doesn't let you do anything in it. You can't record payments, calculate fees or process owner draws. I don't really know what the point of it is.

Maintenance. Decent app.. Needs to be able to create a work order as well as see the entire job description in the work order.

Tremendous Asset!. I love that I can take not only the basic lease and maintenance information but the custom fields, notes, and cloud documents anywhere. Great job PW team!!

Use it everyday but needs some wk. I would love to be able to place a work order from my phone.

Great App. Great app thanks and keep improving both this app and Propertyware Suggest a move out / inspection module that automates this process. You are on the right track. Thanks

Thank you!. Excited to have mobile access to ledger information - a great tool!

Not Updated since Sept 2014???. Hasn't even been updated since 2014... Enough said.

Wow it's about time. Thanks PropWare this is awesome

Great app. Good app wish it was optimized to my iPhone 5

Awesome!. Great app for property managers and agents on the go.

Bugs. I like most of the new features but my conversations will not pull up at all. We have over 2000 properties in there and I know there are plenty of conversations. Worked fine with the last version just not in the new one.

Crashes. Every time I close a work order the app crashes

Lease Detail. When clicking any of the line items (ledger, documents, etc) on the lease detail page, it will not advance to the next page. Also, we need to be able to add work orders from the iPhone and/or iPad app.

PW app.. App works great!

Terrible for work orders. Good for quick contact but that's it! Can view or pull up work orders every time. Frustrating

Very intuitive. Great app. Easy to navigate. Sync's perfectly with my back office system.

Some problems. Top notch app!!! But you can't update data on the go. Also, my alerts are stuck on 16 and the app crashes if you try to look at the alerts

Fair. Basic function. Wish there was more access to other parts of software

Disappointment. This app provides no ledger information.

Makes life easier!. This is a great app for when you're out on the road!

Needs the calendar. Definitely needs the calendar! I usually just sign in from Safari on my iPad unless I just need to look up a phone number or something.

Good but could be better. Adequate for basic data. The app is slow to upload pictures. Need ipad version.

Not impressed. There is ok many features that are not available. :/

Awesome tool. Great for property mgt!