Citizen Times App Reviews

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Great. Great app

Better than nothing …barely. No way to curate what I don’t want to read. Very poorly designed. Difficult to navigate. Do it over, and do it right.

Please Fix!. If I am reading an article on this app and have to do something else on my phone, when I come back to the C-T article I have to start all over on your main page. It would be nice if I could simply come back to the article directly just as I do on the Wash Post, NYTimes, Guardian and other similar websites. Is this something you can fix quickly? It is a bit annoying that the app doesn’t remember to hold the C-T article in place when I come back to finish reading that article.

Hate this app. I use this app to report missing news paper. And I can never find where I am supposed to report this. It should be an easy thing, but it never is.

Terrible - no guidance for subscribers.. I’ve subscribed and have gonna around in circles with this thing. Would give 0 stars if I could.

Unreadable!. Between the pop-up ads, the bar that conceals the top of the USA Today pages, and the “navigation “ tools that send you away from your current page every 30 seconds, the app interferes more with reading the paper than enables it. Very user unfriendly!

HORRIBLE APP. This app is just crap from start to finish. asks me if I want a subscription EVERY TIME i click a link from safari. It will randomly blur out the story your are reading to asking if you want to rate an article. Sometimes if you’re in the middle of an article and you leave to read further for something then go back and now it wants to start you off at the “front page” seriously this app is so bad I think they don’t want you to use it.

Asheville’s worst paper. The Asheville Citizen Times has been called one of the worst periodicals of note by major news papers, including The NY Times (that’s saying something). If you add the salt of John Boyle’s hilarious journalism, it’s a complete and utte4 failure of a paper.

Freezes daily. In the past two weeks, every time I sign on to read the paper on my iPad, the entire paper freezes. I can read NY times, WAPO, other mags, but not this paper.

Local news is vital to democracy. In a world that seems ostensibly to descend into black and white partisanship, it is vitally important to inform oneself about local issues and learn about the nuances of one’s community. Individual voices and local issues are far more important than big nationalized agendas in helping me inform my political and civic opinions. My Citizen Times subscription helps me do that.

Awful. Between John Boyle and untimely news this newspaper is garbage. I’m cancelling my subscription after many years.

Quality News with a Scam Subscription. Citizen Times offers quality local news so we tried a sale on the subscription. Fast forward a couple months, and we got no email warning or notification the sale trial was ending before being charged the full monthly amount for a month or two before noticing. They do not allow cancellations to be done in your account settings on the app or website, instead forcing you to call or chat with someone online. When you tell them you want to cancel they put you through a whole rigamarole before actually letting you cancel. No one likes feeling like taken advantage of, and that is what subscribing to Citizen Times feels like. I feel bad for those who are susceptible to these practices. If you use this app, beware of subscribing.

Enjoying Being Connected to AVL. Useful news delivered daily. Keeps me informed. Almost a single source.

I can't access what I pay for. I pay for an online monthly subscription and yet can not access the articles on the application. It's very frustrating.

Take for puzzles and coupons. Hate the new format, paper not worth reading on line, and the puzzle section you almost need a magnifying glass and print size microscopic,not to mention duplicate stories on different pages and news 18 hours after it was news, sports sections a day old. No Saturday or holiday delivery , and yet another price increase subsequently. Coupons make it almost free however, however, but also dislike the new bridge columns and crossword. Previous ones were more to our liking. Almost impossible to follow train of thought to hold for vacation, so we call. Make it easier!!!

Long wait. I love the app - just the right mix of news for my needs- but it takes way too long to load, often 30-45 seconds. That little spirally thing and I have become intimate friends. If you can get the articles to load in a decent amount of times like they used to, I’ll give some stars back.

Good, but…. Love the look of this app, and the inclusion of the epaper. That said, there is absolutely no reason a subscriber, properly logged into the app, should have to wade through the nonstop adverts asking them to subscribe.

Great reporting. This local coverage is really good and covers a range of topic that are important to know. Also it can be super interesting.

iPad os 14 is incomparable. The new iPad os is not comparable with this app. Crashes at open.

Eab7723. Great!!

Ray Tobias. I want the newspaper back. This venue is deplorable!

I pay my subscription, but The app won’t let me log in.. I subscribed but I can’t access the content. Restore purchase does nothing. Good newspaper but a terrible app.

Terrible update. This latest update is horrible. Can’t enlarge the print edition with out crashing and re-loading. There is a constant horizontal gray banner that covers the entire screen at the top cutting across the print.

Great local news source. The app makes it easier to access and read the articles. It’s less glitchy than the web page.

Messed up after last update. I’m getting articles for the Pensacola News Journal mixed in with the Citizen-Times since this last update. If this app wasn't inadequate enough before, it really is now.

Unable to renew. Very frustrating trying to resolve subscribing issues over the phone with the overseas call center.

Decent App. Quality Content. Yep, it's a newspaper app. I open it and it presents local news. A crowning achievement of modern software engineering.

Love them!. Even when I can’t be in Asheville, the ACT keeps me up to date!

Solid App for preview of local news. I'm most appreciative to this App, for staying current with Asheville area news, when away.

Cant log in or access articles. I like being able to access this content on my phone but I currently can’t even do that. Constant pop ups don’t allow me to read content on the app without a subscription and even though I have a subscription there is no way to actually log in. When prompted to leave the app you are sent to the website where there is still no log in option for the app…

Citizens Times Asheville. The worst news paper ever

Pitiful coverage. Gannett has ruined journalism across the country, and the Citizen-Times is no exception.

not the best reader app. Can’t leave the app without losing your place and then reloading content. The swipe for pages is VERY finicky and frustrating for an app one might use every day.

Local news. Enjoy reading a paper that gives us the news. Don’t always like the news, but it keeps me informed of local happenings.

‘Top News Fan’ lock?. I was loving the app - such an easy way to check the local news and get breaking news stories. Then a week or so ago, my app ‘locked up’ with a screen that says something like “You seem like top news fan” with an offer to send ‘top news’ alerts to my phone. I couldn’t just click off of it and return to the news so I clicked it. Then I got inundated with news alerts. Quickly sick of it, I went to mt settings and reduced the number of alerts. Now, the lock up screen presents after I read one story EVERY TIME I USE THE APP. Because there’s no way to decline, I end up shutting down the app and starting it again. Again and again if I choose to keep reading the paper. I enjoy the newspaper and I used to enjoy the app…..but this is getting ridiculous.

Can’t enlarge suduko and jumble. I’m sight impaired. How can I print and at the same time enlarge suduko so I can see it? Before in print edition ap it was easy!

Annual iTunes subscription no longer works 😠. This week 4/7/22, the app stopped recognizing my active annual subscription which expires in June 22.. Deleting and reinstalling was no help. Tried setting up a new account as suggested in ‘faq’ but can’t complete with cookies disabled.. enabled cookies, still won’t work. Emailed Garnett, but no response. An app that can’t keep track of its own subscription status should not be downloaded.

Waste of Money. You’ll get more news from Google by searching Asheville News. Ridiculous excuse for an App and newspaper. Don’t waste your money because this app is full of useless weeks old articles and maybe 3 current stories with horrible spelling errors and grammatical efforts of people obviously educated locally.

Constant breaking news alerts that are not breaking news. I love having a local paper. But the constant breaking news alerts are ridiculous! Today is the eclipse and one of the breaking news alerts was actually there’s an eclipse. Where do you get your glasses? I don’t consider that breaking news.

Convenient way to stay up to date!. I don’t need to recycle a paper every day - It’s delivered to my phone, early each morning. Super convenient!

Worthless content. No real news

Day before yesterday news today. A lot of the “news” is actually not current but I love the Answer Man so that alone is worth it.

Up to date in Asheville. A good source of local and regional news and events. Convenient and timely

Keeps dropping paid subscription. Paid for subscription thru iTunes.. app keeps dropping it. Cancelled

Disappointing. This is a terrible app and is worse on an iPad. The paper is constantly freezing and it becomes too frustrating to read the paper. The tech support is farmed out, so they care little. I have had our account reset numerous fines but with no luck. Canceling the Citizen-Times.

Poor at best. Top stories update periodically other sections do not update for months. It’s still showing me Valentine’s Day stories.

Ridiculously Bad. What is right with this website?

Still get ads even after subscribing?!. I *despise* the model that allows ads to surface even after paying for a subscription. Part of the point of subscribing is so that I don’t have to look at the irrelevant crap.

Obtuse. This is without a doubt, of the 20 some odd apps I use every day, absolutely the most of Tuesday and frustrating of the bunch.

April 2024. Great paper that’s easy to view on digital. Also my experience with the customer service area has been excellent!

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Read it every day. Great writing, wide coverage, love reading about our community, a fantastic publication

Perfect Fit!. When I lived in Key West we affectionately called the KW Citizen the "mullet wrapper." So I'm gonna affectionately call the AVL Citizen-Times the "trout wrapper!" Like the mullet wrapper, it's a great local paper and always entertaining! And, I suspect that unlike the KW Citizen, the AVL Citizen- Times app actually works!

Front page only. Terrible app by USA Today. Who in their right mind would pay to access this app monthly? I get the USA Today app for free and would never pay for the local newspaper app. Worthless.

Nice. Good app- lots of local news. I read it every day.

Vastly improved over prior iterations. This app used to be a disaster. Hard to long in. Crashed. I find the current app works fine.

Great app, informative articles!. Good app to have with information on all the cities in Northwest NC.

Great way to keep up with our local news!. I am enjoying this app very much. I like the full edition on my iPad. I get notifications of top stories and it's easy going right to them and reading what articles I want, including back editions. Have loved being able to keep up with news back home, as we have been traveling cross country. And no need to go out to get the newspaper in the rain!

It's a better source for local news than the tv station. The AC-T isn't the best paper I've read but as far as local news it's hard to beat. The app helps me keep up when I'm not home.

Superior!. Much better and easier to use than WLOS's page. Thorough coverage of Buncombe County, Asheville, NC, and National news. A little weak on world news, but most Humans just don't care about, strife and suffering of other cultures...and we Americans don't seem too interested in advancements and forward thinking programs in other countries. Oh well😳

Citizen Times. This is the app I go to for all my local news since wlos redesigned theirs and it is no longer decent. App seems to get better and easier to navigate with each update.

Slightly better than using the web page. This app is slow, as others have said. However, I have NO luck subscribing and actually receiving the print edition, so it's better than nothing. Very "busy" app on my iPad.

Still needs work. Online subscription service crashes. Very disappointing experience.

Good. Good app. The citizen times is a great news paper. Also great customer support nice and very helpful.

Better and Bettet. Two years of ago the app was not worth it. The website was not that much better. Gannett started making us pay. They promised better, deeper news articles. ACT has delivered. I enjoy reading the news again!

Gets the job done.. Nice interface. Doesn't crash out (which is more than I can say for a lot of apps). Much easier than trying to read the web version on a mobile device.

Current & relevant. I also have the app for the "printed page" version of the Citizen-Times. This one updates headlines and gives me a sneak peek at tomorrow's stories, too. Nice looking app.

Worth it if you live in AVL. Can't get this kind of local coverage anyplace else. Just wish app doesn't need updating just about each time I open it

Citizen times app. Great app for news happening in Asheville. They cover many diverse topics and the app is a great way to get the news.

Easy to use. Good interface for quick reading.

News worthy. Love getting local news on my device. I like how it's updated and throws in sports scores and weather. I think it's interesting how at the end the top stories are ranked, lets me know how my community is thinking; or at least what they are thinking about.

Fix login issues. Will not let you stay logged in. Login once and that should be it until you change phones.

Doesn't match website. The app does not match the stories on the website.

Great App!. I love the push notifications for breaking news!

Community news away from home. I appreciate the C-T approach to community journalism. I feel it does a good job of keeping me in touch with the local issues and events while I am far away from home, which for me is much of the year. I have witnessed some editorial gumption; social sensitivities to injustice, and there's usually a column or two I like to read for amusement. I feel lucky to have access to a paper so largely dedicated to happenings of Asheville and the Asheville area...especially at a time when so many community tabloids have become feckless. Hats off! ( I do miss Susan Reinhart's column...but that's about my only complaint.)

Excellent app. This is a great source of news, features and local flavor of the Asheville area of North Carolina.

Awesome!. Needs more photos but great.

No pics, no support. No photos for past couple of months, and no response to inquiries.

Fail. I have to sign in to read the news? I don't think so. The first thing I saw was a sign in screen. There isn't even a way to sign up. Not that I would just to read news. Deleted.

Up to the minute news. This is my go to app for Asheville area news whether at home or away.

Pretty good. I like this app as it gives me a quick look at new local happenings. For more details I subscribe to electronic version of paper.

Great local newspaper. The CT covers the issues that matter in Western North Carolina. The app makes it easy for subscribers to read it!

Pics will not load. Ok app. Since upgrade to os8.1, pictures in articles do not load. Perhaps 25% will but others do not.

It's good. It's good... But the home screen is rough to navigate at times

Frustrating. I find this app frustrating to use. It is very hard to find old stories, like if I didn't read the paper yesterday. There is no search feature, which doesn't make sense, and there is no way to make or read comments on stories within the app. You have to go to the website to do all three of those things. Who makes a partially functional app?

Roll it Back. This is clunky and next to impossible to navigate. The functionality does not appear to have been tested prior to rollout. I gave up attempting to use the archive.

Good App, solid locally focused paper. ACT does an excellent job of grounding its coverage in the community. Generally thoughtful, balanced coverage. The app works well, makes it easy to access the paper from anywhere.

Asheville Citizen Times. Ok, same as all Gannett mobile apps/websites, clunky!

Love to Stay in Touch. I really appreciate the ability to stay in touch as we are part-time residents of WNC. We also try to stay up to date on new businesses and restaurants coming to the area.

Okay. It's okay but it could be great if it actually had sections like local news. No matter what you choose it gives you the same Gannett-ified news coverage. Better than nothing.

Great option. Originally gave it 5 star but lately when I go to app, it's old news that has been on for days and features like current Answer Man are not available . Have become very disappointed. Excellent option when I can't read the full version on my laptop.

Great App. This is a great app. It helps me keep in touch with home and I look forward to reading the articles every day.

Cnsgda. Don't care for the new format. Also cannot access local obituaries that I have found with new format. Disappointed. Will most likely be canceling subscription.

Slow and archaic. The only reason I use it is because my paper copy only gets to my house about 60% of the time. If they had local competition, they'd lose my business.

Nice read. Easy to navigate and streamlined for my IPhone... Works great!

To Many Pop-ups!. Love getting local news, ut when I click on an ACT article from a 3rd party app, I descend into a never-ending pop-up hell! Seriously, I can sometime click through 4 or 5 ads and subscription requests before ever seeing content. News is free. ACT needs to quit harassing subscribers and non-subscribers, and get their revenue the old fashioned way - advertisements.

Junk Paper. They do not care about the community. Their only interested in profit in their pockets. Waste of your money. If you every have a delivery problem, forget about getting your paper delivered quietly or correctly. The have zero respect for the people they claim to serve!!!

Needs Search Function. The app is clean and presents the news in an appealing fashion. I especially like the alert function when breaking stories are added. I do think it needs a search function to be able to get to a story quickly.

Nice to read local news again. I'd pretty much stopped reading local news since I'd not been getting a newspaper. And for some reason, reading it on my computer just never seemed to work out. But I love this iPad app as I can read it virtually anything/anywhere I have a wifi connection which is almost everywhere.

New format. What happened to the ability to access older issues?

Getting Better. This publication continues to get better and closer to a viable local newspaper. Keep up the good work