The New Yorker App Reviews

Some issues. This app keeps saying my subscription is not active after I’ve confirmed my subscription multiple times. I’ve needed to put in my account number and zip multiple times a day. With the address confirmation option when you choose the state it still shows as needing to be entered so it doesn’t work, you can only use the account number option (at least one works I guess, otherwise I wouldn’t be able to link it at all) It’s pretty infuriating. I’m also surprised there isn’t a dark mode option. That will be a re-subscription dealbreaker for me to be honest. Last, It would be nice if one of the main links on the bottom took you straight to the crosswords instead of scrolling vaguely to the upper middle of the article list every time.

Bookmarks won't work. Saving where you're at on an article is an amazing feature when it works. Half the time I reopen the article, I'm at the top of the article instead of where I left off. It doesn't matter if I manually bookmark it, or close out of the app - it sometimes works, and other times it won't. The app works fine aside from that, but considering the length of the articles, that's a pretty necessary feature. I do wish there were fun ways to discover old articles I may not find otherwise (a retrospective, editor's choice, browse by tags, etc.), or that the old articles went back even further.

Not worthy of the New Yorker. I think your App is AWFUL and I love everything else about the NYer...whenever I get my daily email from the Nyer with a story that interests me I click on it but it denies me entry (why if the NYer sends mail to my email address can it not recognize that I have been a subscriber for THIRTY PLUS years???)...but I’m interested enough in the article to open up my NYer App to read the article there but half the time it denies me access, instructing me to link my subscription (which I have done repeatedly!!!) Tonight was the final straw: Patrick Berry is my favorite crossword constructor so I was eager to tackle his puzzle; I went through the rigamarole described above, but when I reached the Link Your Subscription page, my attempts to either enter my address or my subscription number failed. Aaaaaargh! Please tell me what I am doing wrong and make the NYer more digital friendly for your loyal and enthusiastic subscribers!!!

Improvements. I love reading The New Yorker in print form, but I find the app to be just as good. It’s very convenient for anyone who wants to read TNY when they have downtime; be that on the train, an Uber, downtime at work, etc. It’s smooth and easy to navigate. They recently just extended the amount of articles you’re able to bookmark. Before, you had a certain amount before it capped you. The only thing I wish they would incorporate is the dark-mode screen feature. Maybe they don’t want to add it because they’re trying to keep the same aesthetic and feel of the magazine in the app form, but having that option would be icing on the cake.

Great overall - crossword doesn’t save. Love the overall flow and design. I just have one issue with it: normally when I’m reading an article I can close my phone, even quit the app and when I re-open, it will bring me to right where I was on the article (very helpful for longer ones). However, the same is not true for the crosswords, which is the main reason I use the app (I read the hard copy more). I love the collaborative feature and have discovered that if I open the crossword with the link it provides in my browser, my work is saved and all is good. However, if I just use the app to fill in the crossword, the moment I close my phone or take a phone call, I’m sent back to the home page. Often, when I find the same crossword again (which isn’t straightforward because they aren’t listed by date in the search), my work is saved. But occasionally the board is wiped clean! Very frustrating.

Why?!. This review is for the app not the magazine. I have been an app subscriber for a long time. Before they updated this app many years ago your place would be saved in an article. Now as soon as you scroll away from an article even if by accident it takes you back to the beginning. Also it is very easy as you scroll down to accidentally turn the page - it is very sensitive and no it’s not my phone settings. Because of this sometimes I have to scroll back and find my place over and over again. Cmon developers - people have complained about this many times before and still no fixes?? Why oh why did you spend money making this app much worse from a UX perspective?!?!

Problem fixed. The app recognized me but kept telling me I had to subscribe- but I was already subscribed. I tried several times to get help on line, but nothing suggested worked. Finally I called, and a customer service person went the extra mile, did a little digging, and figured out that I was trying to sign in with an old account- I don’t even have that email anymore and I believe when creating my new account my auto-filler put it in without me noticing. All good now.

Disappointed in AI generated audio. The only reason I use the app on my phone is to listen to the audio version of the articles. I loved the experience up until recently, when a lot of the audio started being generated using AI. Has anyone actually listened to the output? Yes, the text is read ‘correctly’, but the pauses and intonations are so off it’s difficult to comprehend the nuances of the text, let alone enjoy it. The fact that the same name of a person may be pronounced differently each time is wildly irritating. The magical story telling is gone. Please reconsider these cost saving measures until the models are better trained.

Desperately in need of improvement. If the content in the New Yorker wasn’t so worthwhile I would ditch this app in a heartbeat. - Even with the latest version it doesn’t really keep my place. If I move away from what I am reading (and the app will do it for me without asking when new stories come in), I have to scroll through the downloaded issues, remember which one I was reading, find the article, and then sometimes, but not always, it will go to where I left off: huge pain. - With one of the latest updates the cover title disappeared and the order of the articles changed (talk of the town is now at the end) - Suddenly the app started having problems with finding internet connection and issues before 2024 are not available. I hope this lasts problem is a temporary malfunction otherwise I will seriously have to cancel my subscription. BTW I have been a subscriber for many years and I would miss the magazine, just not sure it’s worth the headache. I would revert to print if I could but I travel a lot. The app, if it worked, would be a perfect solution for my needs. Too bad it doesn’t! Wanted to update after the developer’s response: I have indeed contacted the technical support team several times and was appalled at the lack of resolution. For the most part it seems no one even bothers to read the requests to find out what the problems are. My conclusion is the app is poorly designed and the support is lacking.

Love the magazine, used to love the audio version, but hate the transition to automated. I've read the print version for decades and loved getting the audio version (through various sources, including audible). I used to listen to all available articles while commuting. One of the best features (besides the excellent writing) was high/quality narration. It could even draw me into to stories that I didn't think I'd be interested in. Recently more and more of the articles are rest by automated voices and I can't stand it. I keep trying, but inevitably switch it off 5 minutes in because the sound is so annoying. Please bring back human narrators!!

Long a subscriber, always irritated.. I have been a subscriber for many years. I am paid up through next winter. You have banked my money. When I sign in I should be able to read the article or articles I have selected, and yet again I am interrupted in my reading by a panel that obscures the typescript along with a plea, “subscribe.” Is it beyond your technical competence to know who has subscribed and who has not? I am old, and I know that print media are chasing a shrinking market. Editorially you people do a nice job, but your management practices show little respect for your readers.

Login flow is horrible. I am a huge fan of the New Yorkers content, and I mostly read on my phone. However, the app is coded in a way that makes it completely infuriating to use. As others have noted, it seems to check if you are subscribed constantly, and logs you out if you do not have connection when it checks this. This is particularly infuriating for me as I lose access most often when I am on the NYC subway. For an app called the New Yorker, clearly none of their developers have considered that their readers might be taking the most common mode of transit in the city. This would honestly not be so bad if their login process wasn’t insane. However, it now _requires_ you to use a magic link over email instead of just typing in a password. I don’t understand what the purpose of this could be - I’ve set a password! Just let me use it! I often just give up and don’t log back in because I don’t want to deal with swapping over to my email. The rest of the app is great, but this specific flow is absolutely horrendous.

Preeminent Non-Fiction Writing. The New Yorker for me represents the best of “long journalism” which is available today. I’m an avid consumer of news, but I always find something in the articles that puts a new, albeit progressive, twist on current events. There’s a nuance that the writers are able to develop which isn’t afforded by the “daily” newspapers, that are now almost “instantaneous” in the internet age. It takes a commitment to read The New Yorker, but I usually finish feeling satisfied that a story has been fully developed.

Great content; terrible podcast app. I downloaded the app hoping for an easy way to listen to some of the great long-form articles. The audio content is hard to find, and the audio player is buggy and poorly integrated. Siri reads incoming texts and driving directions *over* the podcast audio (instead of pausing it). What’s worse is that the app doesn’t even register itself as an audio player! This means that the usual controls on the lock screen don’t work — there’s no easy way to advance or go back 15 seconds, nor even a play/pause button! Tapping on play (or using my headphones cord’s button) causes my music to come on (as if I had been listening to nothing) and after that I have to go back into the app, find the article I was listening to, and restart the stream.

The app signs me out several times a day and requires a subscription number. I have been a subscriber for a few years, and I recently downloaded the app to be able to access the content from my phone. My issue is that the app signs me out sometimes multiple times a day. To access the articles, I am asked to link an active subscription, which means I must enter the account number and country each time (I’m subscribing from outside the United States). My email and password are not accepted as evidence of an active subscription, despite the fact that I am able to access my articles on a web browser using email and password. This is very annoying to have to find the subscription number each time.

Mostly ok. I am a long time reader of the new yorker and recently switched to the app because of travel. I would give the new yorker app a higher rating if it didn't have a few very annoying attributes that sometimes make it completely unusable. The main problem is that without an internet connection, you cannot read the magazine AT ALL. Even after you download an issue to your phone, it will not let you read it or access it in any way without an internet connection. I am often traveling through areas where the internet is intermittently available. The whole idea of downloading the magazine to my phone is so that I can read it when I am NOT connected to the internet! The second issue is more of an annoyance but still worth mentioning. Every so often the app takes you out of the magazine to its highlights page. This loses your place in the article you were reading. Even if you use the "save my place" setting and check the icon at the top of the article to do the same, it does not actually save your place. This results in spending a fair amount of time hunting for where you left off reading last. Other than those two failures, the app is slick, easy to use and works well. I expect more from such an institution as the new yorker.

This App Is Awful. I’ve been a regular New Yorker Reader for decades. Sadly, every iteration of their attempt to create an iPad version has been a miserable failure. For example, say you’re reading an article in the current issue. You have to put your iPad aside. When you come back to The New Yorker app you’re greeted not with the article you were reading, but with a blank page. If you click the arrow at the top of the page you’re taken back to the contents. You find the article you were reading and select it. But instead of taking you to where you left off in the article you are taken to the very beginning forcing you to manually scroll through the article until you find the place where you left off. This act of cruelty to the reader is inexcusably bad programming. After all, the technology to "remember" where a reader left off has been around for a long time. The Kindle app remembers where you left off reading a book and allows you to continue across all devices. I could go on, but this one defect alone is sufficient to justify the one star rating.

It’s a bit hit or miss whether the iPad App works. I only started reading the magazine on my iPad about five months ago, and am underwhelmed by the experience. Sometimes the App works, meaning that I can access all the stories from the magazine, and sometimes it doesn’t. The most recent magazine, for example (November 19, 2018) gives me only three “Goings on About Town” items - nothing else. I have closed and opened the App, I have logged out and back in, and even removed and re-installed the App, all with the same result. It would be OK if this was the only time something went wrong - on at least two occasions in the last three months the magazine completely failed to download, and/or told me I didn’t have a subscription. In contrast, I have never had any issues with the iPhone App, which I have been happily using for several years.

App stopped working. All of a sudden this app just stopped functioning,I Have a subscription through Apple Pay to the New Yorker I should be able to access this app I cannot. Customer support has been useless if I could rate it a zero I would. After contacting New Yorker, by phone, they totally fixed my issue. Thanks ! It has stopped working again, so I lowered my stars to one If I could give it zero would I spent hours on this to no avail. I also wrote a very detailed email to them that they never responded to. Thanks a lot New Yorker. Problem solved. thanks, New Yorker

This magazine deserves better.. I hold my breath every time I open this app. Sometimes it books right up, jumping right to the last point of the most recent piece I was enjoying. Those times are rare. Usually, it hard boots to the home screen, and if I haven’t opened it in the last few days, it runs through a start up period comparable in duration to early Windows PCs. Then, when I finally can open a new article, it acts like I’m trying to watch Avatar 2 in 4k at 8x speed. I mean this is text for cryin out loud. Ads will load in, sometimes they don’t, and sometimes they bug out and obscure several paragraphs at a time. What an absolutely inane situation of technological malaise it is to try to read this prized publication in the year of our lord, 2024. And for the record, I’m using a low-mileage iPad Pro for reading, before you come after me with the obsolete/outdated device shaming.

July 2022, forced app upgrade, dumped old saved issues. Longtime print - online subscriber and reader here. Was pleased that with prior “print edition” app i could download AND SAVE issues to view on a large-screen ipad, or a mini for airplane reading. After a forced app upgrade years ago, all my saved full issues deleted, had to redownload each and every one. On a rural connection DSL it takes a minute per issue and mind numbing icon stroking and scrolling. July 2022, again, the app is upgraded, all my saved issues are not ported to the upgraded app. I got to a google-fiber wifi to download issues, all over again. (Edited) at first it looked like i could only download current year issues. Then i went back and noticed a “year” scroll menu (top right, then bottom) to allow prior-year issue download. Back to 2008. So, next app upgrade, will CN continue to refresh archives, or will the old bits just vanish? Twice, issues were not imported in the app upgrade. Remember, readers. Your online media are ephemeral. If you value the content, save the print edition, because CondeNaste may or may not continue to refresh any paid-for archive of digital content. Fortunately, my “saved articles” list, which was initially blank after the upgrade, reappeared after a minute or two- i think it is intact?. So, rating: content quality, 5 stars. Delivery and loss of archives, zero stars. Old issues have been deleted twice, now.

Most Frustrating App Ever. I have gone in so many circles trying unsuccessfully to access my digital subscription through this app that I am on the verge of canceling my subscription altogether. At one point, days into this, it FINALLY asked for my email and password. Once I entered them the app sent me back to square one for the umpteenth time. It is Sunday night and customer service is closed. I am sure there is a simple answer to this, but FAQs doesn’t address it even though I see other comments describing the same dilemma. (Part II) By posting this negative review I received a more detailed response to my customer service requests and an offer to edit my review, which I am now doing by adding this text which I hope will be helpful to customers, customer care and the developer of this app: sign out and then sign back in with your email and password. “Sign out” is nowhere indicated, and it would have spared me weeks of aggravation. Now that I am able to access the content that I subscribed to, the app functions as well as I would hope with high quality graphics. I would like to raise my rating to 5 stars, but I can’t in good faith until the app provides clear instructions on how to link content. Without this minor correction, the app is useless. If I missed something I apologize and am open to raising my rating as I do appreciate how much work went into this otherwise excellent app.

Crashingly buggy audio. While I appreciate that many stories on this app are accompanied by Audm narrations, I’ve never had more trouble with audio than with this app. Half the time the audio doesn’t even play. When i can manage to coax the audio into playing, it crashes unexpectedly if I do so much as navigate to a different page on the app. Even just pausing the audio is a gamble, since very often paused audio will not start up again. As a big fan of the New Yorker but not someone who likes reading long articles on a phone screen, I am greatly disappointed at the quality of the software. The fact that I cannot easily search for stories with accompanying audio is a frustrating limitation I could live with, but the vexingly awful behavior I experience makes this app mostly useless for me.

Enough AI Readers!. I almost Exclusively listen to my articles in the evening and have trouble with my eyes. I love listening to the articles and other written pieces in this app. But I’m really getting tired of the massive increase in the use of automated voices, it’d be one thing if they worked well but they don’t. They repeat sentences, make weird word like sounds that reminds me of a robot having a seizure. They finish the sentences flatly and honestly for the quality of the written material and cost of the subscription the least they can do is pay a decent orator, Especially for the longer pieces. Fine. Use stupid AI for 8 minute comment pieces but come on… enough is enough.

Could be great. I love a lot of things about this app, but two things I really don’t like: - I wish they would add a dark mode! I often read at night before bed, and even with my screen lighting turned down and orange-y night mode on, the white is annoying. - It used to be that when I closed the app, or switched to another app and back, it would return me to the same place in whatever story I was reading. But since some recent update, I now often see a blank white screen when I reopen the new yorker app, and when I toggle back to the story I’m on, I get thrown back to the top of the article. Needless to say New Yorker stories can be quite long, so this is discouraging.

Don’t use Apple alternative email to sign in. I am a first time subscriber. I made a big mistake when I signed in for the first time; I used the alternative email Apple provided. Now i had to call customer service to reset my info in order to read on the website. ITS A BIG PROBLEM WITH THE APP AFTER YOU SIGNED IN USING AN ALTERNATIVE EMAIL THOUGH. Even with delete and reinstalling the app, I could not use the original email to get into my account. Whenever I reinstall it would still go to the alternative Apple email and prevent me from using the app. I tried to”sign-in-with-another-email” , the first 10 times it would resend a sign in link to my email, after that it stopped responding, as if it suspects I’m a bot. Please change this feature and allow me to delete all info and reset the app. It’s so much easier to function in the modern world with a functional app.

Google ads block content. I have had few complaints about the New Yorker app until recently. As I try to read an article I am being disrupted by ads that pop up in the middle of the text. If I try to delete the ad, I get a replacement box from Google asking me about the ad. I can’t get rid of it and am trying to read an article with chunks of type hidden by unwanted ads. There have always been ads on the app but these pop ups that cover up text are not acceptable. What was once an excellent reading experience has now been ruined and I will have to go back to reading the New Yorker in its paper version. Shame on you for prioritizing money from ads over the user experience!

Wonderful but …. The content is nonpareil. The app is rinky dink. For instance: I have a digital subscription but I also look at The New Yorker Today and they don’t speak to one another. if I click on something in NY’er Today that refers to an article only—at that time—available in the downloaded issues, I have to sign in again. Or, I’m warned that I’ve run out of bookmarks but there’s no way to decide which I’d be willing to forfeit, I’m merely told I’ll lose the oldest. When I sign in, sometimes it recognizes me, sometimes it doesn’t. I could go on. For a subscription this expensive, surely the online material should be easier to access. But the content—wonderful.

1 major flaw. Overall the app is great, but there is a singular flaw that makes it almost unusable. When you have an article open, switch to another app, then switch back, it does not keep your article open. It puts you back into the main menu. I find this behavior is worse (occurs more frequently) when the article I’m reading is one that I’ve explicitly searched for as opposed to one I found in the main menu. I would be happy to amend or remove my review if this behavior is fixed, but as it stands, I find myself reading the New Yorker in the clunky web browser instead.

Makes you want to go back to paper. The stars all go to the articles and the writers The app gets zip Latest version of this mistaken effort to “improve” the app finally “remembers” where I left off reading, but only by marking the article as a blank page. Article before and after are visible, and eventually the one I stopped at comes back to view (although, unhelpfully, at the top, not the actual place where I left off) And what is wrong with you guys removing all the ads from the digital content on one side and instead inserting (useless) Google ads to obstruct the view of article text? Oh, and techies, maybe there is internet everywhere you go, but I go places where there is none. Please let me download my unread issues To management: you should not give in to the “breaking news” business model. Your consultants may tell you otherwise, but its not what your faithful readers come to you for. 50 weeks of content is already hard to keep up with. Daily doses overwhelm. :(

Total frustration. I’ve been trying to read articles on my phone and MacBook only to get notices to link my digital subscription with my print subscription. When I followed instructions, I got a message they were already linked. Three calls to customer support, both at the print subscription and the digital subscription numbers finally got me to read a few articles and I was told that I only have a digital subscription. That would be fine save for the fact that I lost three weeks’ of access and now I again cannot read any articles with messages that subscription ran out, (incorrect) or that I need to link my subscriptions (also again incorrect).

Please save our place. Please.. I can’t take it any more. I can’t believe the New Yorker can’t create an app that will keep my place in the article I’m reading. If you just go to another article and go back, you’re at the top again and have to scroll through the whole thing trying to find your place, which considering the length of New Yorker articles is not always a trivial task. If you’re away for more than a few hours, the screen goes blank and you can’t get the article back unless you go to another article and then back, which, naturally, loses your place. It’s insane and infuriating and makes reading the magazine a chore for everyone who doesn’t have the time to sit and read an article from beginning to end in one sitting, which is everyone. (And even if you do, if you accidentally scroll away, which is very easy to do with this interface, you’re screwed.) I tell everyone who’s thinking about subscribing about this and have discouraged a few people from even trying. After 35 years of reading the magazine I’m about to unsubscribe myself because this reading experience is just not pleasant anymore. And no I’m not an ancient person who doesn’t understand technology, I work at a software company and I would be embarrassed if we produced a user-unfriendly product like this.

A lot of info packed into a tiny space, quite well.. I have not been one that has been fully converted to reading only digital versions of my favorite magazines. The first one that I switched over from was National Geographic, reason being…. it made the pictures even more spectacular. It took me time to start getting into reading The New Yorker especially on my iPhone and while isn’t perfect, can still be a bit clunky and the screen can still get crowded, but it certainly is improving all the time, and its refreshing to be able to read it on the go, especially when I want to catch up on both current and old articles from previous issues.

I’m thinking the developers are not finished…. I cannot see my ‘account’ features via the app. I cannot make changes. I cannot see the credit card being used to pay for my subscription. I cannot find anything about the auto-renewal feature and just hope I receive an email at some point PRIOR to being charged for a subscription I may not want because of this kind of hassle. I cannot do anything on this app but read articles and in 2022, I should be able to everything via the app without having to talk to a human to make changes. I would like more information via the app so I can make informed decisions without having to call and think through things with someone I don’t even know. If I have to call to find out information that even may bank has accessible, I will likely cancel on the ‘hassle principal.’ I love the New Yorker but it is 2022 and as long as the billionaires and Corporate Citizens are going to ‘FAKE INFLATION’ so they can have more money, I may not CHOOSE to afford a billionaire’s publication.

Signs me out constantly. I love New Yorker and when the app works, I enjoy using it for reading, using the interactive features, and listening to audio stories. However, more often than not, it forgets me when I open the app that I am already a subscriber and requires me to sign in again. So I have to use the website popup to re-signin. It hasn’t been a big problem, just annoying, until this week. It completely forgot me and saying my password that worked all this time is invalid, that does not allow me to use the account number on my printed issues to link subscription and no way of getting my contents back, because “the account already linked to another email address”. Mysteriously, just a few days later the app recognizes me again and my subscription is active. This app has been so exhausting so far.

After capturing all my data, you forget me. Conde Nast developers make certain they capture all your data — except that they have designed their app to force you to sign in on a regular basis, perhaps to confirm that the information they have on you is still current. So see an email from The New Yorker with a tease about an article, click it, expecting to read the entire piece, and expect that, at least once a month they forget you, and ask you, for the hundredth time, to link your mailed subscription to the online version, and ask you for information they’ve had for years. Sounds like developer dementia, which has no cure.

Needs improvement. The app is designed well, the typography is great and the reading experience is overall satisfying. Unfortunately it also lacks critical features from an app designed to be a reader: 1. Mark as read: Articles or issues should give the option to be marked as read — or automatically marked as read. Many a times I scroll through the previous issues to see which issue I haven’t finished yet at. 2. Sync with audio: Often times I prefer to read the article but cannot at the moment. In such cases, having the option of listening is great, however if I’m not through listening and decide to decide to finish the article by reading. It is not possible to find where I was left off. There should be a sink feature where the audio can mark until where the user has listened to the article.

Beware Irresponsible article on healthcare workers and the COVID-19 vaccine. Re: article “Why are so many healthcare workers Resisting the Covid vaccine” By Dhruv Khullar This is an irresponsible, fear mongering article that spends far too much time citing the uninformed concerns of healthcare workers who are not virologists, have no understanding of virology, molecular biology, chemistry or the innovative mRNA and other techniques being used to bring a new class of vaccines to the public and haven’t made themselves familiar with the phase 1, phase 2 or phase 3 trials data for safety and efficacy for any of these vaccines. The reporter should be making the public familiar with the science behind these vaccines. I suggest spending time listening to TWiV podcasts by real virologists. If this passes for journalism at the New Yorker and the state of editorial review, how can one trust its reporting in other areas. I am dropping my subscription.

Newly Love. I’m new to TNY (shocking, I know) and absolutely love it. As for the app, it’s v simple and clean which I like; however, I have two suggestions for improvement. First, the ability to archive or favorite articles. I know there’s a “save” feature but I use it more as a “save to read later” feature, as I’m sure many other users do as well. Second, the ability to highlight favorite passages and come back to them. Some articles are extensively long yet only a few sentences or paragraphs might be meaningful (to me). Medium has both of these features and I find them v useful.

Needs Work. I usually expect a new version of an app to be an improvement but this is worse than the old app. Particularly frustrating is the loss of the old “Cartoons from the Issue” feature, which allowed the reader to scroll through all of the new cartoons in one place rather than having to dig through the entire issue to find where they are embedded within other content. Tapping the “Cartoons” button at the bottom does not produce the “Cartoons from the Issue,” but rather a random assortment of cartoons from previous issues, most of which I have already read, having been a subscriber for many years. Also would like to be able to manage cookie preferences, which appear stuck on Allow All.

subscribers: how to log in 7/21. Like all the 1-star recent reviews have noted, my iPad app wasn't taking me past the Condé Nast web pop-up login screen. It just sits there after I type in my password. So I gave up and tried to log in on my computer. Same kind of web screen from Condé Nast came up. After I typed in my password *another screen popped up telling me to "check my email for a link to log in*. I clicked on that link and was able to read articles on my computer through the web browser. So then I did the same thing on the web browser and mail app on my iPad. Same thing happened-- clicking the link in my email on my iPad took me back to my iPad's web browser and I was able to read New Yorker articles in my iPad's web browser. So then I clicked on the little top bar that offered to "open this article on the The New Yorker app" and that took me to the app. The app (once again) wanted me to confirm that I had a subscription, and it did so through a web pop-up screen, like before. *But this time it had my email/login/password credentials and asked me to select my verified account.* So I clicked on that and now my app is working again. Whew. Condé Nast or the app-maker needs to fix this. I would give the app 5 stars because I quite like it. But these account verification shenanigans are obviously a problem for every iOS user, have been in place for several months now, and need to be fixed. Either that, or they need to acknowledge this problem and offer a work-around.

Terrible search function. This app works fine for reading or listening to whatever the app recommends to you, but if you’re trying to find a particular article, the search function is terrible. I was recently looking for articles by a staff writer for the New Yorker. I knew he had written two articles in the last couple of weeks, but when I searched on his last name, neither of those articles came up. I double checked my spelling just to be sure. If you can’t search on a contributors name, then what is the search function for? A friend of mine who had recently read the articles and saved them had to send me the links.

Huge Data usage unexpected offline download. This app used a huge amount of data (something like 4gb over 10 minutes) for an article in an issue I had downloaded while on Wi-Fi. I turned data back on to be able to log in (another bug is it logs you out if you turn data off). This was an article about china’s fishing industry that had a heavy media component with infographics and video. This is absolutely absurd. I’m still unclear what happened. But if you download an issue while on Wi-Fi, it shouldn’t suddenly use two movies worth of data to read an infographic. Worse yet there’s no feature to say “stream on Wi-Fi only”. Clearly others are upset about this app but wanted to add my experience in case others received a frightening data usage in their bill.

Terrible experience reading the magazine. The app is terribly unusable for actually reading the magazine. If you leave the app and come back, you frequently come back to a white screen, no content, and the only way to see the article is to swipe to another; going back to the article, you lose your place. There is no easy way to exit an article except by scrolling up a little and hoping that the control that lets you go back shows up. That’s the only way to see it. Tapping the article would be a great way to expose that control. Ads sometimes cover the content - mostly in landscape model but that’s how I usually hold the iPad while reading. I’ve reported this to the New Yorker but I’m getting tired of waiting for these issues to be fixed. Also, this is minor, but the magazine is in a weird order. Letters are last, fiction and poetry just before it, rather than where they are in the magazine. Reading in Apple's News app using News+ is a better experience, and it shouldn’t be. I wonder sometimes if the people who develop the app actually use it. I miss the old magazine app, which was better, but I’m told it’s no longer supported

Subpar maintenance. EVERY MONTH begins with the app denying my subscription, even though I’m signed in and paid up. So I contact support, they reset something. I start reading again. New month - rinse and repeat. This company is lazy. Moreover, they don’t seem to attend to longtime readers/subscribers like me. After writing to them at the start of every month since March, I don’t think they’re listening. Come July I’ve deleted the app and gone to my browser to reach my subscription. Their replies feel like auto-generated pap. They never solve the problem. Good luck to you if you try this app. I’m OUT! Yes, look at their response below - automated nonsense that suggests I contact support, even though this review mentions contacting support frequently this year. They clearly don’t care and aren’t paying attention. I will never purchase anything from Condé Nast ever again. I love the New Yorker, so I hold my nose and use the webpage version. I’m OUT OUT OUT!

Unnecessary switch to a worse app. Nice job. I was directed to switch to the new app today by a message saying that the old one was about to become obsolete. The new app did not find my subscription right away even though it gave the option of giving my address. And then when I finally linked my subscription I discovered the new app is of the kind where you scroll down the page to click on a story instead of being able to just swipe through the pages as if reading an actual magazine. The New Yorker used to be one of my favorite magazine apps and now it’s lousy. National Geographic did a similar dumb “upgrade” a few years ago but now I believe has changed back to pages. The Economist is also now awful.

Don’t Force Me to Listen To Podcasts In App. I’m a long time New Yorker subscriber and an avid podcast listener. I have a great podcast app set up exactly as I like it. It has numerous features I value. But Condé Nast is busy erecting an audio walled garden. If I want to listen to New Yorker podcasts using my subscriber benefits (early and ad free listening) I am forced to listen in the pared down audio player offered by the New Yorker app. Why can’t I access my subscriber benefits via an RSS link in my podcast player of choice? Other publications make this easy for subscribers - the Economist is a great example. But the New Yorker foists a substandard experience on its subscribers and expects me to now juggle multiple apps to accomplish my podcast listening. I’ll either be unsubscribing from your podcasts,or, more likely, from your publication which seems to have little respect for its listeners preferences, workflows and time.

Better now that the audio player is updated. Love the New Yorker and consistently read it. With my commute it was nice to listen to the articles but the app was super buggy for me and had zero customization for listening. I decided to get an Audm subscription since it includes other magazines and, more importantly, better audio controls/interface. But now the Audm app isn’t necessary for the New Yorker. The new update is much easier to use, less buggy, and has its own pop-out interface. Two things would make it even better: 1.25x speed and an updated pop-player for older issues.

App always puts you back to the front page. The app is fine when I’ve dedicated myself to using it. However, it promises to remember where I last left off, and it never does. Even if I don’t fully quit the app, if I close it briefly – for example, to quickly answer an incoming text before reverting back – when I open the app again, I’ve not only lost my place in the article I was reading, but I’ve lost the article altogether and am taken back to the front page. So I have to type the article title back in the search bar and then scroll past multiple paragraphs to get back to where I was just seconds prior. Pretty annoying, and on bad days or when I’m reading a good article, infuriating.

Cares more about delivering ads than content. Popping up full screen video ads is not ever ok. Having animated ads in a reading app is not ok. Not saving place in articles is annoying. (Also probably because of ads - otherwise not clear why page needs to be reloaded every time I switch back to the app. No other reading app I have has this problem.) Besides that it’s good. But this is enough to turn me off from reading. Today’s pop up was the final straw. I’m switching to the browser. I’m a customer. I pay. I love the content. You are undercharging for it. So charge more instead of spoiling my reading experience.

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Clunky app that is too slow. The app developers are so worried about whether you have a subscription or not it makes opening it up far too slow. Even if you download a magazine to read offline later, it tries to check if you have a subscription and won’t let you read it. Usually, you then have to restore you subscription again when you are back on line. Many of the contributors are a bit ‘up themselves’ and trying to write in a style to impress people with how smart they are. Maybe I am one of the dumb ones, but I find the New York Times much more informative, more interesting articles and at $2/month, much better value. I’ve yet to work out how to cancel my subscription. It is not easy!! Apparently, if I subscribed through the app, I need to go to Apple, which doesn’t have it listed as either a present or expired subscription. If I go to the website, it wants me to open a new account.

Easy, effortless, and all the goods delivered!. Really enjoy how the app maintains the trademark look, feel, and quality experience of The New Yorker.

Sign in. Subscriber - still can’t get past the link international sign in as already signed in…. Very frustrating

Subscription not recognised. While content works fine I'm having repeated problems with the app not recognising that I'm a paid subscriber despite being logged in. The New Yorker has failed to come up with a permanent fix despite the repeated complaints.

Charged $183 for subscribe did not agree to and no get notification charged 183 AUS. Very upset by unsolicited charge on credit card today - was charged a subscription without notification. Subscribed once and then cancelled though Apple. No way to unsubscribe in NY. Had deleted app years ago. Had to cancel credit card. Are disputing the $.

Unthoughtful iPad version. Everything is so huge and just wastes the extra space by essentially being what you’d see on you phone, just bigger. The main stories page should easily fit 4+ tiles across and down the the screen at any one time. Instead of something 12 stories you can see at once, you have to scroll 1 story at a time with gigantic cover pictures. Ability to customise left/right margins would be good too. Cheers

Woeful subscription service. I agree with 22 Jan review. You can have your digital subscription paid and not be able to access the magazine. Conde Naste uses very complex methods that are circular and incredibly frustrating. Most subscription services across the globe are straight forward. Not this one

Disappointing. Tired of media selling the world economic forum agenda. It’s so tiresome. I get it. Your employed by them. Please it’s so tiresome. I don’t want to be brain washed, I want to informed. I have not been properly informed for over two years. You want to keep writing for people who have lots of money abs an agenda fine. I am clearly not your demographic. Extremely disappointed with the magazine. It’s boring. It’s tiresome. It’s lifeless.

Big mistake.. Incessant emails impossible to unsubscribe from bordering on harassment and abuse. Can't wait for this useless subscription to end. What a mistake.

Ripped off. Have enjoyed this app but today I found I can no long access it despite having a subscription via apple. Disappointing.

Superb Stories By The Boatload. The writing, grammar, artwork & topics have me completely hooked. I wish your publication was mandatory to all of civilisation. Thank you & keep on being incredible. Grant in Australia.

App...well it’s a process.. Some combination, function and or algorithm of the app & the user (me) ultimately results in my international subscription working. It’s done. And that’s good. The New Yorker it’s great. The app...well it’s a process.

Do not sign up!. The New Yorker took my money without notifying me at all and long before the renewal fee was due.

Landscape please. Terrific to now have iPad support. But please allow this app to rotate to landscape. It's a little silly in portrait on iPad.

Privacy. Please remove your app security issue with pasting from clipboard without any reason like other apps have done since the latest iOS exposed this dodgy behaviour.

Crashes. I just got a one year subscription, and I can’t get the app to open for more than 1 second without it crashing.

Not updated for iPad Pro. !

No night mode. I’d give the app five stars if it weren’t for the blinding text without dark mode. As most of my reading happens at night in bed, this lack of feature makes it unusable for me.

Unauthorised subscription. I was a subscriber a few years ago and did not wish to continue my subscription. The Newyorker has now for 2 years renewed my subscription without my authority and for the second time I have to go through the process of getting the subscription refunded. Beware.

Took My Money Without My Authorisation. This deserves 0 stars, paid $14 for a student subscription the subscription didn’t work so a waste of money and then they charged my $146 for no reason without my knowledge even though I canceled as it didn’t work. SHAME ON YOU

Dark mode please. I often read in bed when my wife is asleep. Better to keep the light low with dark mode.

Won’t let me cancel subscription. Despite many attempts either Apple (most likely) or this app wont provide a cancel subscription only renewal options.

Can’t unsubscribe. Ok leftie magazine if that’s your stuff - absolutely impossible to unsubscribe. I have contacted every email and like are broken...no one will contact you back...currently stealing money from me....

Sign in. The sign in button hardly ever appears..just the subscribe button. So frustrating.

Wonderful and easy. Love it! Love all of the journalism! Easy to use and perfect. Would be great if all of the stories in the downloaded issues were easily available to see as previews though. Just some creative criticism but other than that love everything!

Subscription not recognised. After years of subscribing, New Yorker suddenly, didn’t recognise this and as other reviewers pointed out, I had to resubscribe and pay again, although my subscription was still current. I would not recommend this magazine for their difficult login mechanism and underhand re-subscription policy.

Linking to iTunes subscription is consistently an issue. There are no instructions on how to link iTunes subscription to this app in FAQ. Currently the “relink subscription” app is dead / goes nowhere.

Love it. I would have to say this is the most efficient use of technology by a magazine I have seen. Love the content, love the app definitely 5 out of 5.

Lack of support. My digital subscription via the app was cut off without warning. Despite requests to the help support email I have had no response. Unfortunate as it’s a great publication.

App doesn't rotate on iPads. The app doesn't rotate horizontally on iPads, so you have to hold it vertically to read it

Subscription cancellation. Quite impossible to cancel subscription despite your undertaking to do so. Digital theft by stealth.

Recent New Yorker subscriber. I am a recent subscriber to the New Yorker. I’m sure the New Yorker app would be wonderful if l could sign in! Unfortunately it keeps crashing before l can sign in. Could the app developers take a look at this? I have done all the usual fixes and nothing is working.

Charged $140 AUD for a cancelled subscription. I cancelled this subscription as I was only interested in subscribing to obtain the tote bag. I was then charged $140 and have searched the app for the cancelation tab which is no where to be found (probably because it should already be cancelled!!) only the “renew subscription” is available. I have emailed and am yet to hear back about a refund. I am very disappointed.

Won’t let me unsubscribe. Despite repeatedly reporting the broken unsubscribe link, The New Yorker still won’t unsubscribe me.

Shady billing practices. I want to warn fellow users NOT to subscribe to NY. They entrap you and when you attempt to contact customer service, you are ignored. I was sent an email urging me “your subscription is about to end! renew now”. I clicked on the link in the email. It opened up an offer which was $US119 for one year (I didn’t realise it was US dollars, in fact it was $AUD200 in my currency, nowhere on the page does it state the currency): I rejected that offer. That equates to a whopping $16 AUD for an electronic, online-only magazine. Unbelievably expensive. Printing and mail costs for them? Zero. So it’s pure profit for the owner. After rejecting the first offer, suddenly another one popped up. “We really don’t want to lose you. If you click now, we will renew you for $65.99 per year. A discount of 50% off.” That equates to around $AUD100. Which for 12 issues is about $8 per issue. Still expensive right? To my eventual chagrin because of what happened, I accepted the offer. Upon accepting that offer, nothing. No email, no invoice, no record, no receipt. Then two days later, my account was charged for $AUD200. (So they charged me the full amount, for the offer I rejected. They did not apply the 50% discount. Without the discount, I would never have renewed at all). I emailed customer service Conde Nast. That was the next fiasco. They did not reply for 5 business days. I then wrote to NY subscriptions. I was ignored. Then I got an inane reply from a guy who simply said, Oh that is the fee for one year subscription. He didn’t even look at my email. I had sent a screendump of the 50% offer I had taken up. Given their stupidity and apparent dishonesty, I lodged a formal dispute (“chargeback”) with my bank, I then also complained to USA fair trading. I read all the other user stories of fights with this company. Many many people never get refunds from the owner, Conde Nast. (Read reddit posts ad infinitum on this.) I note the technique of urgent emails demanding payment is akin to the techniques used by large pornography sites to extract money. This is the New Yorker. Yes, they use these tactics. Another point in common (with sham sites and pornographers): you never get documents from the NY magazine. You must log into your account to access any record at all, meagre as they are. To do that of course you must remember your login/password. Otherwise, you cannot cancel, and cannot control auto-debits applied to your account. There is only one surefire solution to all this. Do not subscribe to The NY magazine. Do not subscribe to The NY magazine.

App logs out early subscribers every time. Ever since conde nast created its own account system the app logs out previous subscribers who purchased theirs via iTunes Store with an Apple ID. I still pay $100 a year and I haven’t been able to read anything unless it’s on a web browser. This is so annoying I’m going to cancel my subscription.

Keith. Excellent Concentrated Essence of the NewYorker

About as left wing as you can get. As a centrist, this magazine is not for me.

No regular login. Why can’t you just have a regular login like a normal app with a password? Why do i always have to sign in with a verification email it’s a darn annoyance as i don’t have the email on this phone and i need to go to my laptop receive the email than forward that email to the email on my phone then activate.. can you just stop this madness? Why won’t the app remember me? Why does it think it’s opening up on a different phone every time? Let’s keep it simple. You think someone’s going to hack into this to read an article?

Sadly broken on iPad. New Yorker content is great, but for some months now the app fails to keep its place inside an article. Instead, opening the app yields a blank screen. Go back, reload the article (if you can remember what you were last reading) and it takes you back to the start of the article. So, hopeless if you wanted to put down your device mid-article and return to it.

Great until App Store subscription not recognized. I have subscribed for many years via the App Store with subscription renewals being processed automatically via PayPal. My current subscription is shown as valid to October 2022. Today, 21 January 2022, without warning, I find myself unable to access the App unless I subscribe. There is no way to restore previous App Store purchases (the link is disabled) and the only other way to restore access is to link to a print subscription (which I do not have). If The New Yorker has now decided that access to the New Yorker App requires a print subscription there should have been clear notice of this plus a refund of any outstanding subscription period (in my case about 9 months of a 12 month subscription). I have received neither. I am waiting for a response to my Support request. In the meantime be warned that this app may not be what it appears to be and think twice before risking your money.

Unusable on iPhone X. Bought a subscription. I downloaded the magazine I wanted to read. In reading the specific article I was keen on reading, screen just slows down and then goes completely white. Have to restart. Happens again and again. Copy of magazine is therefore inaccessible and subscription useless.

So frustrated with this app. Constantly glitchy. Sometimes I’m not even able to access an entire edition. Such a high quality publication deserves a better app than this.

Can no longer access and support enquires not answered. I have subscribed via the app for years but with the updated version can no longer log in, and the ‘restore your subscription’ does not work at all. I have sent repeated emails to the new app support address but not a single response. Useless.

Impossible to access. I have a current digital subscription but as an international customer find it impossible to use the app on my mobile device. The “ link to subscription “ process requires an address in USA or Canada.

😃😃😃😃😃😃😃😃😃😃😃😃. I’m currently a fifth grader and I love to just scroll through entertaining interviews or just a nice political problem (no alliteration intended). There are so many different Ypres of things to read and the way the authors weave language (metaphors similes, ect) into texts just makes the articles smoother to read, Besides, the subscription isn’t costly at all. I only payed $6 for a few weeks of reading. Another feature I personally adore is the magazine. You can keep up to date with the newest articles and encounter things you haven’t thought about before from the comfort of your lounge chair! Maybe add a search engine and sections to make topics easier to find. Overall, amazing! Keep it up!

The new app is almost unusable. After being told by the old app I had to transfer to the new I am very disappointed with the new version. 1. The icons to indicate if an issue has been downloaded or not are very difficult to distinguish between. 2: Migrating my subscription did not retain my current download status. 3. The largest font I can set on the new app is too small for me to read comfortably. It is the same as the medium font in the old app. The amazing content of your magazine is being let down by a half baked deliver system.

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Still no dark mode support! Why?!. Great magazine but app is terrible when it comes to visually impaired readers - still no dark mode support years after it was introduced in iOS. I have to read in the News app now, which has excellent dark mode support but makes you pay again for a News+ subscription even though you’re already paying for the New Yorker one. Not a cool situation at all - but that’s the only option right now for people who can’t read glaring black text on a white background, especially for the kind of long reads the New Yorker is famous for. It’s disappointing - I expect much better from a magazine I have subscribed to and read religiously for years now, and one that has always struck me as striving to be inclusive of everyone :-/ I just had to delete the app as links keep redirecting to that white glare. You could at least add the option.

New Yorker. Love this app. Always recognizes me. Always opens and the audio short fiction has been game a changer for me. I never miss an issue

Buggy, fussy, frustrating.. At least twice a year, the app refuses to recognize that I have a subscription, and kicks me out without letting me be able to sign back in. I can only sign back in after I have removed and reinstalled the app at least twice, and it gets exhausting to have to maintain this app. The developers have done a really poor job of creating a positive user experience, and I really, really miss the old app that existed before.

Don’t buy subscription. If I could give this app a zero out of five stars I would. They charged me twice for a subscription on the same account and it is impossible to unsubscribe. Not to mention, it is very expensive.

Just here for the crosswords. Please make the crosswords more accessible. I don’t like having to search ‘crossword’ then scroll through all the ones I’ve already done to find a new one. Everything else is great, but this is such a silly oversight.

Needs dark mode feature. Can’t enable dark mode on the app which is super unfortunate

generally decent app and experience. i would like a dark mode feature, or something to adjust brightness at night

Great content, not a good app. The New Yorker has great content. But...this is not a good app or experience for reading it. Whatever you do, don’t leave an article while reading it on your phone. If you navigate away from the app at all — briefly turn off your phone, go to answer a message, anything — when you come back to the article it will go back to the beginning, not pick up where you left off. In some cases, it doesn’t even come back to the article itself — it takes you back to the feed. How long have they had to work on this app, and they haven’t managed even the basic task of allowing you to pick up where you left off when you navigate back to the app? Clearly no focus on user experience.

Ads even after subscription???. Extremely disappointed to still see ads from Google despite being subscribed to the app. I would never use the app again until the ads are removed. Now I would only read your articles on browser with Adblock on :)

Font size improvements. Can you please introduce more font sizes between size 1 and 2 for the iPad app? One is too small and the other is too big. Would be nice to have something in-between.

I like recent improvements. The interface is tidier and things are much easier to find; I’m still confused about where locate older articles (even just a few months) that I haven’t saved.

Subscription doesn’t work. App is constantly booting me out of my subscription randomly and for weeks at a time. I’ve been back and forth with Apple and New Yorker support for months and the problem continues to recur. I sign in and sign out, delete and re-install the app and nothing seems to work. Great waste of money. I’ve been a life long New Yorker subscriber but this app has put and end to that.

Latest update introduced glitches. The latest update has introduced some glitches. Whenever I try to bookmark or share an article, the app closes. Very annoying! It really hurts the apps otherwise fine reputation.

Great magazine, terrible website/app. Impossible to manage my account online, I have no idea when or how much I will be charged when my subscription renews or have access to any other information pertaining to my account. Clicking either "Manage my subscription" or "Customer Care" takes me to a login page; logging in takes me to a "Create an Account" page. Rinse and repeat. I want to support great journalism, but I don’t like the lack of transparency and what seems like a deliberate scheme to give subscribers the runaround while quietly charging their card once a year.

Ads block content. It's totally absurd that animated moving ads appear in the downloaded copies of the magazine, and are sometimes positioned wrongly so they block the actual article. I miss the old, simpler magazine app. It provided a better reading experience and made it easier to seamlessly transition between digital and physical copies.

Terrible app. The app is full of bugs, there is no customer service , and it keeps asking me to subscribe even though I have a subscription. I could go on, but the magazine is very good so I put up with it all. It’s time for a new app.

Cute tote bag. It’s a really good app, I got the tote bag it was really cute, the content is great.

Don’t do it. This is the worst customer service I have ever seen. They loop you in for a trial and then make managing your subscription nearly impossible- the articles aren’t worth it, save your time

Great app but the ads are annoying. It seems over the last month, the ads have gotten more frequent. Why pay to have a subscription when they seem to be supported be with ads anyway?

Current update as of 2022/01/10 won’t let me log in.. Current update won’t let me log in. Great way to alienate subscribers.

Crap App. Requires repeated sign in. Designed to annoy.

Good App, love the Magazine.. This is from a Real liberal moderate from Canada. The person who gave this app and the magazine content one star and says he hates he magazine and says he’s Canadian is not likely to be Canadian, rather just another blind Trumpster hiding behind my flag for legitimacy. Good Luck America, this magazine is a shining beacon amongst an otherwise bleak dystopian nightmare that is Trumps America.

Annoying app. Yes, I’ve subscribed for years but the app is so bad. It keeps signing me out. And now I have to “link” my subscription. I pay for it. I read it online. It does its best to make it difficult and I am absolutely fed up with having to sign in again every few weeks.

Dark mode is needed. This app desperately needs a dark mode… while I love the content it’s practically impossible to read in the dark at night I shouldn’t need to have peripheral lights on in order to open the app without being blinded And if I’m going to have lights on - ill just read the print edition instead Not having a dark mode acts as a deterrent from even using the app - to a point where it becomes an issue of accessibility

Can’t link to subscription. Can’t get app to link to my subscription despite following instructions. Email helpline doesn’t respond. Sigh. A five star magazine. One star customer service.

Poor Account Management. Offers functionality for articles but lacks subscription management and other account management features.

The New Yorker is great…. …the app sucks. Had to switch back to print edition.

Unable to link subscription. Unable to link my subscription, and customer support does not respond. Yet my account has still been billed. Not happy.

Why am I paying for ads?. I signed up for an international subscription and I get annoying ads. This is not what I paid to view.

App logs me out. This app logs me out often and then claims I don’t have a subscription. It isn’t the greatest.

Great app - I’m a new fan of the new yorker. It works great, I like that it always brings me back to where I left off. The UI is clean and works without any issues. I just wish we were able to comment on certain articles, I’d love to be able to read what other people think of certain articles and participate in discussions. Also, it would be REALLY cool if they added reading time for each article, so that I can plan my reading depending on how much time I have.

Really, Richard Brody?. For those who want movie reviews from a critic with no knowledge of history or who seemingly takes his critiques from those who have actually seen the film in question...

Please add dark mode. All very nice. The quality of the magazine is unbeatable. I would also appreciate a search by topic of interest, like science.

Paid subscription with intrusive ads. My New Yorker experience has not been positive. The articles are interesting and well written but the ads are unbelievably intrusive and make it very difficult to ignore. I signed up for a a three month promotion for a very good price ( about 20 dollars). I was unable to access my subscription and completely forgot about it. Three months later I got charged for 125 yearly subscription. I emailed them and just got a run around. They wanted my information, which I gave but they wanted more. It was so silly because they just sent out an automated response asking for a physical address and the order number, neither of which was relevant for my case (I had no order number because it was a promotion I got on the internet). I gave up, found my way into the account (finally!) and cancelled my subscription so in didn’t get charged again this year. They really don’t make it easy! Now that I finally have access I’m blown away at how intrusive the ads are. Right in the middle of an article and frequent. They even do little videos. It’s unreal. The New York Times is much better in this regard. I haven’t even noticed any ads.

I pay a subscription but cannot read any article. My email inbox is cluttered by emails from the New Yorker, I pay an annual subscription, but I cannot read anything more than the articles titles… it’s a major disappointment.

Great magazine but why do I see advertisements?. I pay money to read this magazine. It’s enjoyable & well written. But after paying a monthly fee I am seeing advertisements throughout . This is a bad practice.

Incredibly hard to cancel membership. Just realized I’ve been charged for months after a free trial last year I signed up for last year. Been trying to do figure out how to cancel for over an hour. They make it incredibly difficult.

Partner Mode Crosswords. Logged into the app to see my crosswords already being filled out by other people. Seems like the crossword section is stuck on partner mode even though I never shared any links. Huge security issue

dark mode. where is dark mode? 😞

Review. Keeps asking me to subscribe! Very frustrating. I feel scammed!

A few issues. Three things: frequently signed out, and signing in is sometimes a fraught process; very poor performance, especially on launch; no dark mode.

Useless audio. The New Yorker is fine, this is a review of their app, not their content. Having audio articles available is nice, but without any way to download them it is inconvenient to actually use them. I like to listen to news while commuting or at my cottage (without using all of my data) and I never listen to the New Yorker because, unlike basically every other news service, you cannot download audio.

It is more than a magazine. It is also a great newspaper. The coverage of the war in Ukraine is thorough with feet on the ground Excluding puzzles and cartoons I receive on average 3 emails a day about current and past cultural happenings movies,plays,books. Suffice it to say The Yorker is a if not the top source of current as well as past events

Not good. Often quits on startup. Quits if you want to see issues earlier than 2021. I expected better from the New Yorker.

Won’t recognize my digital subscription. I don’t know what you have done with the latest update but you have utterly locked me out. Keeps asking for my print subscription details. Doesn’t the app know that you also have digital only subscribers?

Fantastic app.. The content quality, the clean and stylish interface, and the relevance of articles are worth every penny... and more.

Repeatedly requires login - fixed. This has been fixed: The app doesn’t “remember” I’m subscribed...constantly prompted to subscribe. So I login again and again.

Why a 5 star. For one who understands and appreciates proper grammar, sentence structure as well as a holistic approach to capturing broad culture scriptures in a magazine...the New Yorker Magazine is the answer. #1newyorker

I would give 5 stars but only if.... ...they had a dark mode feature! I love everything else but holy moly I really need an option to switch to dark mode, the white background really is hurting my eyes.

Problems. 1. It is annoying you can only sign in with a mail link and you can only open the link on the same device for it to work. It should be more flexible than that. 2. Dark mode for crosswords is broken. Recaptcha isn’t working so now I can’t sign in at all anyway. Also they discontinued the best feature, the cryptic crossword.

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Can’t link App to my subscription. I bought a digital subscription today and was given an account number that starts with the letter C. In order to link the app to the subscription I’m asked to enter a mailing address (why would you need this for a digit subscription?) and an account number that starts with the letters “NY”, which I was never give . Long story short, there’s no way to link a paid digital subscription with the app. The app appears to be for print subscriptions only with is weird, counter intuitive, and annoying. I’ll probably stop my online subscription to this magazine.

Problems with Crosswords. One of the major reasons I subscribe to the New Yorker is the crosswords. I recognize that you don’t need a subscription to play the crosswords, but I wanted to support good crosswords, and I wanted to be able to save my progress and completed crosswords. The New Yorker’s website specifically recommends this app as a way to do the crosswords. An article on June 15 said that this app “offers the best over-all crossword experience.” That has not been my experience. There does not seem to be a dedicated page on this app for crosswords or puzzles and games in general. In order to find the latest crossword, I have to scroll down through the “Top Stories” section on the day that one comes out. When I search for “Crossword” using the search function, the results are random and don’t include the most recent puzzle. I completed some recent crosswords in a web browser while I was logged into my account. I am logged in on the app, too, but when I open a crossword that I already completed, it is completely blank. No indication that I had already completed the puzzle, and no apparent way to go back and forth between the app and a browser to work on the same crossword. So in short, there should be a dedicated crossword page that lists all of the crosswords in chronological order, and the app should save one’s progress if logged in with a subscription. I’m not even asking for some of the advanced features that the NYT Crossword app has like tracking stats, a comprehensive archive, etc. Otherwise, the app is nicely designed, and I enjoy reading the articles. Maybe a crossword is an unexpected bonus in an otherwise general news and culture app, but I knocked off a star or two because the New Yorker’s website specifically recommended this app as the “best option” for their crosswords. I would love to do the crossword regularly on this app, and I would consider changing my rating if these improvements are made.

New subscriber and it’s great BUT. Only problem is that I can’t smoothly use the Apple Music app and browse the New Yorker app at the same time. It pauses the music and messes with the widget. When using the app, the widget won’t even recognize that music was playing. I think it’s the ads that mess it up. Right now music stops as soon as I open the app and it’s quite frustrating, as I commonly read and listen to tunes simultaneously. I’m assuming it can be fixed cuz I can’t think of any other app that has this problem, and most of them are free

Long a subscriber, always irritated.. I have been a subscriber for many years. I am paid up through next winter. You have banked my money. When I sign in I should be able to read the article or articles I have selected, and yet again I am interrupted in my reading by a panel that obscures the typescript along with a plea, “subscribe.” Is it beyond your technical competence to know who has subscribed and who has not? I am old, and I know that print media are chasing a shrinking market. Editorially you people do a nice job, but your management practices show little respect for your readers.

Bookmarks won't work. Saving where you're at on an article is an amazing feature when it works. Half the time I reopen the article, I'm at the top of the article instead of where I left off. It doesn't matter if I manually bookmark it, or close out of the app - it sometimes works, and other times it won't. The app works fine aside from that, but considering the length of the articles, that's a pretty necessary feature. I do wish there were fun ways to discover old articles I may not find otherwise (a retrospective, editor's choice, browse by tags, etc.), or that the old articles went back even further.

Crappy app and confusing content availability. Gave this a trial run and im over it. Was getting some interesting articles on Facebook feed- decided to try it out. Impossible to find that same content. Cant search by article name or category and then even when looking at date cant find in back issues. Im only interested in certain content so the fact that I cant say …for example give me all personal essays makes it clunky and frustrating. Plus when i do get facebook content it never recognizes me as a subscriber and I cant just log in- takes me to app where im back to square one of not being able to finish article Cancelling.

App won’t work, I want my money back. Last Thursday I paid for a 3 month subscription and the app won’t link my digital account. I called support and they told me to wait 24-48 hours before trying to log in. There’s only an option for linking the print account. It has been several days since I called support… 24 hours ago I emailed the support team and they have not responded. I was charged on my PayPal for the subscription but New Yorker failed to send me a confirmation of my payment. Ideally I’d like to just be able to access the articles, but if not I demand my money back. This is ridiculous! It is now Wednesday of the following week and I’m still unable to access the articles. :(

Little things add up. The great thing about TNYr is you’ve got a flow. GOAtT, followed by David Remnick’s thoughts, followed by cute stories by clever people. The app doesn’t flow that way and that’s a disappointment. It goes to big stories you’ve spent money on right away. I somehow feel like I’m not getting the whole meal - just the entire’. For people with aged eyes you’ve got a handy slider for text size... it doesn’t work. Little things. It’s more difficult thAn necessary to ask for something and get it. Whether that be a topic or story or writer. But it IS the New Yorker on my iPad, and that’s pretty terrific.

One of the most important media resources...... Growing up with out cable tv but a coffee table full of periodicals this establishment has got to be one of the most influential sources of real fact checked news. I’ve usually been one to read the print edition strictly, and only rely on the apps when a story was so compelling I had to read it before the print ed hit my mailbox. Now it’s imperative to read the daily on any device since Ronan Farrow’s work is available here among other the important authors.

Reader since 1993. It used to be so easy to read the New Yorker online. I read it the same way I did a physical magazine: front to back, cover to cover. I can’t read it that way anymore, it loses my place when I re-open it. Other stuff comes up, I’m inundated with new text so I can no longer feel I’ve read everything in each week’s issue. My reading experience is ruined. After being a reader for all these years, I won’t be renewing. It just seems more complicated to read it the way I have always read it.

Terrible search function. This app works fine for reading or listening to whatever the app recommends to you, but if you’re trying to find a particular article, the search function is terrible. I was recently looking for articles by a staff writer for the New Yorker. I knew he had written two articles in the last couple of weeks, but when I searched on his last name, neither of those articles came up. I double checked my spelling just to be sure. If you can’t search on a contributors name, then what is the search function for? A friend of mine who had recently read the articles and saved them had to send me the links.

All My Life. All my life, I have seen multiple copies of The New Yorker lying around. Some open to a page, some missing a cover, and varying in ages. My grandparents shared theirs with my parents. My first entire piece was about corn. I let it go once during a particular short-lived editorship and a person called to ask why. It’s a calming, provocative presence without whom I would be a lesser person. When clarity of purpose, voice, and integrity coincide, it must be maintained now as ever.

Worse with every update. Every update of this app has made it worse for users. I still remember the version from a few years ago where you could close the app and it would reopen in the same place in an article where you left off. Then they updated it so that you lose your place in an article when reopening the app. This most recent update goes even further. Even if you don’t quit the app it will always reopen to the home page after you close it and make you navigate back to your magazine issue/article. Can we please just have an app that lets us read our digital magazine like we had 10+ years ago???

Largely useless because it doesn’t save my place. In previous versions of the app, I could go start an article or story, set it down, and when I returned to the app it would take me right to where I left off. Since they added the Top Stories feature, I always get taken to the top stories as if I wanted the New Yorker to be a leaderboard of current events. Since I rarely finish what I’m reading in one setting, this means that each time I open the app, I have to tap on the magazine section, then often figure out which issue I was reading, tap the issue, find what I was reading, then try to remember where in that article/story I was. Given that I’m often reading in the app when I have short periods of time available, or before I go to sleep, I’ve used up half my time by the time I’m where I left off. It’s a bummer that they’ve prioritized trying to funnel you into the latest story rather than creating a user flow that supports finishing longer articles.

Why does this sign in problem persist?. After seeing SO many reviewers mention the exact problem I have been having for years with the New Yorker app...I had finally got it working but it only can download the whole magazine. So when I get headers in emails FROM THE NEW YORKER- for great intriguing articles the NYorker offers - and I want to read I manage to get this New Yorker Today app in hopes that the endless sign in - you’re signed in- Loop would end, but no. And then I learn that everyone else is/has been telling you the same thing since 2018? As a loyal New Yorkerian, I have to believe this is some ghastly oversight. Surely you don’t intend to publicly display incompetent programming? Or ineffective responsiveness over such a long period of time? In short, what’s the deal?

Good app could use some improvements. I like the app. My only grievance is that if I swipe to another app and come back to the New Yorker it always loses my place and I have to search for the article. Also the search is a little hit or miss Update: I got an update from a developer. I have an iPhone X running the latest version of iOS and the latest version of the New Yorker and it routinely loses my place on the app if I switch to another app and then back. It just seems to crash and the apps goes to the home page

Google ads block content. I have had few complaints about the New Yorker app until recently. As I try to read an article I am being disrupted by ads that pop up in the middle of the text. If I try to delete the ad, I get a replacement box from Google asking me about the ad. I can’t get rid of it and am trying to read an article with chunks of type hidden by unwanted ads. There have always been ads on the app but these pop ups that cover up text are not acceptable. What was once an excellent reading experience has now been ruined and I will have to go back to reading the New Yorker in its paper version. Shame on you for prioritizing money from ads over the user experience!

New app not an improvement. Your new app is not an improvement. The old app was the magazine itself you just swiped through and you saw the magazine page by page as it replicated the print edition. Now it has stories all the ads are gone. Don’t your advertisers want people to see ads that they are paying for? When I called customer service they said older people had problems with the old app. Really? Are we idiots? Please bring back the old app it’s working now but I’m sure it will be retired like an older person. This is a bad step backwards. After I finish this I’m going to call Netflix and tell them that people using the app are no longer seeing the ad they are paying for.

Cannot Modify Account. The app itself works pretty well with one glaring exception: I have no way to update my email address. As I researched this, I also found that neither The New Yorker or Apple (or Condé Nast, for that matter) can help me make this change. The New Yorker/ Conde Nast does not recognize me as a customer because it’s an ‘in-app purchase’ and Apple is clear that The New Yorker / Condé Nast should be able to help in updating the email address for my account. I believe I’ll be forced to close out my current account and open a new one solely for the purpose of updating my email address. This is frustrating as I will lose saved articles in the process.

Great Content. The App Still Needs Work. Love the New Yorker. So much that I double checked I had the last few issues downloaded for offline reading before a 13 hour flight. Once we were in the air, I pulled out my iPad only to find that the app had somehow decided I wasn’t a subscriber and needed to sign back in, which was of course impossible as I was flying over the Pacific. This happens from time to time, and is annoying enough when I have an internet connection, but this time was too much. Please iron out the subscription verification system.

Addictive reading. Being able to access The New Yorker on my phone is brilliant. The search and archiving functions are superb. And most importantly, if I get about a paragraph into any New Yorker article, there’s no going back. The articles are written so superbly across the board, reading them in part is almost as impossible as eating only one potato chip. These people know what they’re doing haha. Style and information and integrity IN SPADES!

Needs Work. I usually expect a new version of an app to be an improvement but this is worse than the old app. Particularly frustrating is the loss of the old “Cartoons from the Issue” feature, which allowed the reader to scroll through all of the new cartoons in one place rather than having to dig through the entire issue to find where they are embedded within other content. Tapping the “Cartoons” button at the bottom does not produce the “Cartoons from the Issue,” but rather a random assortment of cartoons from previous issues, most of which I have already read, having been a subscriber for many years. Also would like to be able to manage cookie preferences, which appear stuck on Allow All.

Love the New Yorker, the app has problems. Like others have noted, the app boots me off every month and tells me I’m no longer subscribed to them. When I log in online, it shows that I am still subscribed. When I try to link my subscription, it claims it’s already tied to another email address. Basically for a few days every month you can’t read any articles because of the app’s problems. I love the New Yorker, but this is extremely frustrating. The app interface is pretty and not buggy, but some features of the app don’t work (like saving your place when reading an article). This app needs some work for sure!

Repeated sign-Ins negate utility. This would be perfectly fine app, if only... It put content teasers on the opening screen of my iPad, then when I fall for a story line and click on it, I am taken to the app. Which wants me to either subscribe, or sign in. AGAIN. What on earth is wrong with New Yorker that it can’t produce an app that remembers its subscribers for mor than two weeks or so at a time? The Guardian has no problem with this, nor do others. Having to constantly get up and dig around for the darned password in order read content that has been paid for is beyond annoying. This has been going on forever and you need to fix it. Grrrr.

Audio function very buggy. I love the New Yorker and generally read the print addition, but I stay on top of it with listening to articles. The audio function is pretty annoying. It tends to stop randomly, and then every time it stops it starts again at 1x speed even though I always listen at 1.2x. Audible by contrast, knows I listen and doesn't make me select that every time. Its particularly vexing when I am driving and I have to be distracted resetting it to my settings in the middle of a story. If it weren't for that, I would say 5 stars.

No transparency or access to renewal information. My digital subscription auto-renewed without the promised notice, and I was subsequently disappointed to find that there’s no access to my renewal information, account number, or other salient information through the app. After being directed to the website, to the Manage Subscription menu, I was discouraged to discover that it wasn’t working, and produced only error codes. I was forced to call to cancel—and got no confirmation number or any proof that my renewal was indeed canceled. From such a digitally savvy media company, this felt like pure manipulation and trickery. I love the New Yorker, but am unsubbing on principle.

Once perfect, but now increasingly troubled app. Until this past January, this was one of the most seamless, effortlessly functional apps on my phone. Now, for about the last 4-6 weeks, the “Top Stories” tab almost never opens, and the entire app freezes frequently. Lately it has stopped recognizing my subscription at random moments, then remembers it. Today I tried deleting and reloading it, and it’s now caught in a loop and will not open at all. Another few weeks of this and I’ll cancel my digital subscription to avoid the aggravation.

Impossible to manage account. Sign in is impossible. You cannot manage your account in the app. It takes you to a customer care website that won’t let you sign in. I wanted to upgrade my account and spend more money. Now I feel so angry I want to cancel my account and never spend another dollar on this magazine. I’m sure they are doing this on purpose to make canceling harder, but you will not stop me canceling. I WILL find a way to cancel, and I will never buy The New Yorker again. I feel like an idiot for downloading this in the first place. Greedy company

Wonderful but …. The content is nonpareil. The app is rinky dink. For instance: I have a digital subscription but I also look at The New Yorker Today and they don’t speak to one another. if I click on something in NY’er Today that refers to an article only—at that time—available in the downloaded issues, I have to sign in again. Or, I’m warned that I’ve run out of bookmarks but there’s no way to decide which I’d be willing to forfeit, I’m merely told I’ll lose the oldest. When I sign in, sometimes it recognizes me, sometimes it doesn’t. I could go on. For a subscription this expensive, surely the online material should be easier to access. But the content—wonderful.

Preeminent Non-Fiction Writing. The New Yorker for me represents the best of “long journalism” which is available today. I’m an avid consumer of news, but I always find something in the articles that puts a new, albeit progressive, twist on current events. There’s a nuance that the writers are able to develop which isn’t afforded by the “daily” newspapers, that are now almost “instantaneous” in the internet age. It takes a commitment to read The New Yorker, but I usually finish feeling satisfied that a story has been fully developed.

App always puts you back to the front page. The app is fine when I’ve dedicated myself to using it. However, it promises to remember where I last left off, and it never does. Even if I don’t fully quit the app, if I close it briefly – for example, to quickly answer an incoming text before reverting back – when I open the app again, I’ve not only lost my place in the article I was reading, but I’ve lost the article altogether and am taken back to the front page. So I have to type the article title back in the search bar and then scroll past multiple paragraphs to get back to where I was just seconds prior. Pretty annoying, and on bad days or when I’m reading a good article, infuriating.

Old app much better. Summary: flashy GUI (graphic user interface) with poor user experience. Keeping closest to magazine is best. Form is function. Too much scrolling for anything annoys everyone and we all know it. Can’t choose individual Talk of Town stories. Can’t see entire contents in one view or choose them on tablet. Do not recommend. Use the print version, it is superior. Mine comes very late by mail, which is my problem, I guess. 4 stars for the actual content, which is delivered without bugs. 2 stars for the rest. Rely on the magazine for a better experience.

Very hard to sign in. I love the content but over the years I have found it very difficult to access. I just spent the last 20 minutes trying to sign in and changing my password, only to be signed out and again prompted to pay for a subscription. Meanwhile I am being billed monthly for a subscription I can barely access. Please get your sign in process act together. I don’t want to have to cancel, but the frustration makes it hard to justify paying $120 a year for something I can’t easily use.

Don’t count on using this away from Wi-Fi. The New Yorker is one of my favorite things to read on a trip. But if you happen to be away from a network on the frequent occasions it checks to see if you have a subscription, you won’t be able to read anything—even downloaded issues—until you connect and authenticate. This is especially perplexing since many of us still subscribe by the year… why then need to authenticate so often? I have to log out and sign in again about every 3 weeks… IF I have a connection.

Irritating bug has never been fixed. I love the New Yorker and find the app to be very presentable and easy to use. But it has an infuriating bug that drove me to unsubscribe a year ago, and now I have resubscribed I find it’s still there! Every time I am reading an article and switch to another app, when I switch back to the New Yorker app it reloads the article and loses my place. And after a few hours it will sometimes even return to the Top Stories page. So I lose my place in the article! I don’t even know why it needs to reload, as the articles are presumably not updated. It is extremely frustrating and I wish the developers could fix it. I’m on iOS 14.4 FWIW.

After capturing all my data, you forget me. Conde Nast developers make certain they capture all your data — except that they have designed their app to force you to sign in on a regular basis, perhaps to confirm that the information they have on you is still current. So see an email from The New Yorker with a tease about an article, click it, expecting to read the entire piece, and expect that, at least once a month they forget you, and ask you, for the hundredth time, to link your mailed subscription to the online version, and ask you for information they’ve had for years. Sounds like developer dementia, which has no cure.

Treating customers like criminals. The app is constantly logging me out and demanding that I provide credentials to get back in. Any time I haven’t used a device for any length of time I am forced to go through this ridiculous process of reaffirming my subscription. This is something that I have paid for that you continually demand that I jump through hoops to utilize. I realize that you think your product is so unbelievably valuable that it is worthwhile harassing me to get access to it, but I assure you it is not that valuable to me. I resent the constant scrambling about to prove my bona fides to you. I find the entire experience disturbing and demeaning. In this case, I have decided not to actually read any of your material, but instead to send you this lengthy and angry email. I suspect when it comes time to renew I will remember the way I have been treated and seek a more reciprocal relationship elsewhere. I wonder if I have the energy to demand my money back now. Perhaps you will be hearing from me again soon.

Crossword puzzle problems. I’m generally pleased with access to TNY on my phone - as an avid reader of both print and digital. However, I’m often frustrated when I try to access the crossword puzzle. One frustration is locating it. Sometimes it’s easy - scroll through the contents to a display of icons labeled with the day of the week. At other time, I can’t locate it despite several methods of searching. Typing “crossword puzzle” into the search engine is the least effective- it leads to about 3 or 4 links to older featured puzzles. Another frustration- often when I do locate the current puzzle, I am asked to “Sign In” using a link sent to my email. This is puzzling (pun intended) given that the App on my phone shows my subscription status is “Current.” Despite these frustrations, I remain a dedicated reader of both versions

1 major flaw. Overall the app is great, but there is a singular flaw that makes it almost unusable. When you have an article open, switch to another app, then switch back, it does not keep your article open. It puts you back into the main menu. I find this behavior is worse (occurs more frequently) when the article I’m reading is one that I’ve explicitly searched for as opposed to one I found in the main menu. I would be happy to amend or remove my review if this behavior is fixed, but as it stands, I find myself reading the New Yorker in the clunky web browser instead.

Unnecessary switch to a worse app. Nice job. I was directed to switch to the new app today by a message saying that the old one was about to become obsolete. The new app did not find my subscription right away even though it gave the option of giving my address. And then when I finally linked my subscription I discovered the new app is of the kind where you scroll down the page to click on a story instead of being able to just swipe through the pages as if reading an actual magazine. The New Yorker used to be one of my favorite magazine apps and now it’s lousy. National Geographic did a similar dumb “upgrade” a few years ago but now I believe has changed back to pages. The Economist is also now awful.

Linking my subscription no longer works. Very frustrated with the app right now. Had used it for years with no problem, now I can’t link my subscription and can’t read articles on the app. Please fix it!!! For some reason i am no longer able to view articles on the app. I am a print subscriber and had no problem for many years using the apps and all of a sudden i can’t use the app and when i try to link my subscription (which i had done years ago with no issue) it doesn’t appear to work. It is very frustrating because i consume the New Yorker on my phone and ipad — so i am no longer to read the New Yorker. Adding to my frustration is the lack of feedback during the linking process. I guess it fails, but there is no indication in the app that the linking process failed or why it fails. Super irritating. I pay a lot for this subscription which is essentially useless to me right now. I will definitely have to cancel my subscription very soon if i don’t get any assistance.

Total frustration. I’ve been trying to read articles on my phone and MacBook only to get notices to link my digital subscription with my print subscription. When I followed instructions, I got a message they were already linked. Three calls to customer support, both at the print subscription and the digital subscription numbers finally got me to read a few articles and I was told that I only have a digital subscription. That would be fine save for the fact that I lost three weeks’ of access and now I again cannot read any articles with messages that subscription ran out, (incorrect) or that I need to link my subscriptions (also again incorrect).

Any better?. After being a subscriber for 30 years I finally had to unsubscribe about 6 months ago. Getting older, I needed to use the app, fotr failing eyes. The app continuously lost my place in an article if I didn’t finish it in a sitting. When I complained, I received on of those requests to contact the developer thru the app, which I did repeatedly. All to no avail. Have they fixed that problem? Anyone know? I’d go back in a heartbeat. The writers are the best there iare. All the other irritations, like no dark mode, I could live with. But not being able to keep my place was too much. I really miss the New Yorker. Let me know when the app is fixed.

Enough AI Readers!. I almost Exclusively listen to my articles in the evening and have trouble with my eyes. I love listening to the articles and other written pieces in this app. But I’m really getting tired of the massive increase in the use of automated voices, it’d be one thing if they worked well but they don’t. They repeat sentences, make weird word like sounds that reminds me of a robot having a seizure. They finish the sentences flatly and honestly for the quality of the written material and cost of the subscription the least they can do is pay a decent orator, Especially for the longer pieces. Fine. Use stupid AI for 8 minute comment pieces but come on… enough is enough.

Disappointed in AI generated audio. The only reason I use the app on my phone is to listen to the audio version of the articles. I loved the experience up until recently, when a lot of the audio started being generated using AI. Has anyone actually listened to the output? Yes, the text is read ‘correctly’, but the pauses and intonations are so off it’s difficult to comprehend the nuances of the text, let alone enjoy it. The fact that the same name of a person may be pronounced differently each time is wildly irritating. The magical story telling is gone. Please reconsider these cost saving measures until the models are better trained.

Great, but... [Updated]. I think The New Yorker has done a great job with this. It is much better than the previous New Yorker app. That said, I beg the developers to add a feature so that (for audio stories) listeners can select 1.25x speed. I've been listening to ebooks and podcasts for years, and I find that 1.5x is just a bit too fast...and 1x is annoyingly slow. I'd hope this could be an easy thing to add to the app. [Updated: The developers have updated the app to support 1.2x listening speed. That's awesome! Thanks!]

Please make the app better. I love the New Yorker, I love the stories and use the app all the time but I have two major gripes. You cannot search for things at all. I’m not sure the search feature is even enabled but if there is I know it doesn’t work well! Secondly, I am horribly offended when you use AI readings for the audio story. The New Yorker should pay voice actors. Not only is it an infinitely better user experience, replacing actors with robots feels pretty clearly antithetical to the New Yorkers purpose of celebrating and spreading the work of artists. Human ones.

Cares more about delivering ads than content. Popping up full screen video ads is not ever ok. Having animated ads in a reading app is not ok. Not saving place in articles is annoying. (Also probably because of ads - otherwise not clear why page needs to be reloaded every time I switch back to the app. No other reading app I have has this problem.) Besides that it’s good. But this is enough to turn me off from reading. Today’s pop up was the final straw. I’m switching to the browser. I’m a customer. I pay. I love the content. You are undercharging for it. So charge more instead of spoiling my reading experience.

Search function useless. There are so many aesthetic issues with the iPad app that I could discuss, but I’m going to focus on the worthless search function. The only way to find an old article is to search on the website then click open in… Unfortunately the iPad and iPhone apps no longer sync anything, so if you save an article to your library on one, you’ll also have to search on the web on the other device and open in there also. You charge an insane amount annually for a subscription—these are table stakes. Please hire a new app design/coding team. It’s gotten ridiculous.

Problem fixed. The app recognized me but kept telling me I had to subscribe- but I was already subscribed. I tried several times to get help on line, but nothing suggested worked. Finally I called, and a customer service person went the extra mile, did a little digging, and figured out that I was trying to sign in with an old account- I don’t even have that email anymore and I believe when creating my new account my auto-filler put it in without me noticing. All good now.