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1stCeye - I AM IN MY GLORY.....!
Since yesterday, when I discovered this app...I have watched, back to back a TV SERIES that I had resigned myself to miss. It’s happened before; if I cannot afford it...it’s not for me. Dispute intense regret, I waved good bye to the ad on my ipad. When I saw the ad and went further into it, I was amazed. No kidding....at 67, I’m still a child of the universe and STAR TREK arriving in my life in 1966, was a “me’ changer. I literally covered the back of my bedroom door with photos from the TV GUIDE AND ANY I could con from Desilu..I attended the New York CONS! There is way more to this story, but that’s not for here. HERE, I will sing the praises of finding EVERY STAR TREK MOVIE, SHOW, TRAILERS and something called STAR TREK SHORTS. Short, wonderful pieces that bring you back to your (mine,too) first stunned, breathless moments when your realization that there COULD be something better for the Human race. If you are a TREKKIE, TREKKER, OR just watch for fun...you understand. The 100,000 of fans are not just good luck....we understand. If YOU DON’T understand; here is where you will! Oh, there are a ton of other shows I intend to ‘exploit’ when I need a break from the Federation....come and see!
Joan*E - Great app. I wish I could give it 4 1/2 star rating instead
I love this app! Especially bc my tv tends to not always record every episode or sometimes someone will delete it before I get a chance to watch it. The only reason I didn't give it 5 stars is because there are a lot of commercials & if you don’t finish the episode that day or even the same day and decide you want to go back and finish it you have to go back to the beginning and fast forward to wear you left off, which doesn't seam so bad. Except you have to watch all the same commercials that you already watched before the show will begin (so say you watched an hour of the episode and only have 20 minutes left till the end, it will make you watch however many commercials it played during that hour you already watched) I mean It could be a lot worse and you couldn’t fast forward at ALL! So I don’t mind having to watch 6 commercials in a row because that’s how many were played up until the point of the show I exited it at, and they aren’t that long either . I just wish the app could remember where you left off and start it from the same place. That’s really my only complaint! But honestly it’s not a huge deal. The quality is great, it never skips or has issues pausing to catch up or loading issues so if there was a 41/2 stars that’s what I would give it. But for an app that you can get on your phone and not have to pay for its amazing! I highly recommend it if you are a CBS watcher!
VGueli - HORRIBLE TIMES INFINITY.
I have never written a review on here before but I felt that it would be a disservice to everyone if I didn’t write one on this app. I would have given this thing 0 stars if it would have let me but of course you can’t. I’m seriously considering calling my bank for fraudulent activity and having them refund me the money for this app because having to pay for this monstrosity of an app is definitely against the law. I tried this on my Apple TV, my iPhone, my iPad. Just a HORRIBLE app. I feel bad for the TV shows that have to rely on this app for ratings because I genuinely could not spend another minute of my life battling with this app to continue my show. Every 5 seconds the sound goes out. I have to press the 10 second back button to get it to work. Then it will go to a commercial in the middle of one of the most intense scenes and when it comes back it’s 5 minutes ahead of where it left off. Then when I try and rewind, I have to watch the ads again and then when I get back to the part I want to watch, it makes me watch the ads AGAIN. Then still will skip some of the scene again so basically I keep missing key parts of the show- on top of seeing some parts 17 times because I have to keep hitting the rewind button to get sound. I genuinely wish that I could get the time I spent messing around with this app back. For sanity reasons mainly. Hours were wasted and thanks to this app I now probably need therapy. DO NOT WASTE YOUR TIME OR MONEY ON THIS.
MA fan - No longer connects to TV app
Worked pretty well for my multi-device family until it recently stopped integrating with the TV app. Now the app no longer shows in Up Next, and it’s not even an option in the How to Watch section of a search results screen (e.g., what you get after doing a search with Siri). With multiple devices in the family, it was the TV app for each device/user that kept track of which episode everyone was on, and now that we all have to use the app, and the app doesn’t even have profiles of its own, that tracking is gone, making for a lot of frustration.
That CBS doesn’t let you turn off the horrendous feature that is auto-play on the Apple TV version just makes things worse if someone falls asleep while watching or just dares to tread too close to the end of an episode.
Ultimately, this will force me to either re-sub through the Apple TV app (which will hit CBS financially) or drop my sub. It’s just that frustrating. Plus, just as Netflix’s refusal to support the TV app has led me to dramatically curb my watching of its offerings to the point I may soon cancel my 20-year old sub there, the same would happen with CBS and my commercial-free All Access sub. Without shows showing in Up Next — the starting point for TV for me — I simply forget about shows not listed there, and I rarely get around to checking the apps because I always have something queued up in Up Next.
bka15 - Truly Terrible
I really hate writing bad reviews, I work in customer service and bad reviews are the worst! However! Because you have to purchase the service to see Picard, and there is no other way, this makes having a terrible service even worse. To create an amazing show, to make it available only if you pay monthly for this service, and then have said service be incredibly slow and glitchy to the point of being practically inoperable is truly a way of showing you care little for your subscribers beyond their money. This is truly the most poorly functioning streaming service I have encountered and I struggle through Prime Tv often. Not only is it incredibly slow, when I watch shows it will get stuck on a commercial loop. It will go to commercial break, go back to the last two seconds before break, then back to a commercial break stopping to try to load for several seconds between each commercial. This will repeat endlessly until I restart completely. At that point, even if I check for updates, turn it of and on again, turn the entire system off and on again, all basic troubleshooting, if you attempt to resume the show it goes strait back into the loop. I am truly frustrated and disappointed and despite my absolute love of all things Picard and Patrick Stewart I will sadly chose to no longer toss money into something that does not work.
Transplant37 - Frustrating
This is ridiculous. When the app works it works fine. But it freezes a lot. Then the app needs to be closed to restart. The download should be a true download. Some episodes simply stop and there is not resetting that position. The only thing to do is remove the download and the re-download. Now if I had consistent WiFi, then why would I need to download? It is like the developers have never traveled nor used the other online apps like Prime or Netflix or ITunes. I paid for it. I should be able to download the episode, with error correction, see the episode and then delete it. Simple. But not on this app.
When I am on a plane or train and wi-if is spotty, that should not even matter because the episodes are downloaded! And I am traveling overseas now and can’t watch because I am out of the country???? Ridiculous. I downloaded the episodes in the USA, I should be able to watch them overseas. Same as the other apps.
CBS, if you want me to pay full price then make Season 2 of Star Trek Discovery on iTunes and I will pay it. But if you want me to use the CBS app and pay you directly at least give me an app that works and works for travel. Not every user is a 20 year old sitting on their mom’s couch. Some of us have jobs, money, choices and are aware of other apps and how this CBS app should function.
Serenity1208 - Horrible!
I’m beyond frustrated and angry! For several yrs., I’ve been paying to watch CBS shows and all I get is constantly frozen episodes! It takes 2 hrs SERIOUSLY to watch an hour long show. Every minute, the app freezes and I have to close it and start over. If I try to resume, I have to watch all the commercials and then it freezes again. I’ve been through the whole customer service thing and they just want to blame it on Verizon. I’ve had Verizon to my home. They’ve checked everything and are sure it’s on YOUR end! Why can’t you fix this problem that apparently a ton of other customers are having? You’re the only major network that charges to watch their shows and I can’t even watch them This is disgusting!!!
EVEN MORE DISGUSTED
I posted my review a week ago and you replied saying the app had been updated and as far as you were concerned, all problems fixed. You asked that I post a new review after I used the new updated app. Well here I am and more annoyed than the first time! You app freezes constantly! I have to close the app, reopen it and start my show over FROM THE BEGINNING including the million commercial! What am I paying for?????? ABC, NBC and FOX don’t charge and their apps work perfect! Please fix this app or I’m done paying. It looks like I’m not alone either so keep your eyes open for a ton of cancellations!!!
kumoHM - Champions League and Europa League
Just wanted to provide some details about the terrific CBS All Access coverage of both Champions League and Europa League football.
In particular, I greatly value 1) access to all matches on replay, 2) landing pages that do NOT provide match scores (no spoilers), 3) no score updates displayed from other matches while watching replays, 4) ability to advance or go back in time to manage my viewing as I see fit, and 5) match feeds with British announcers that longtime fans have come to know and like best; there is no need to replace the British feeds with "Americanized" broadcasts that include overly talkative play by play announcers and/or poor commentary, or analysts that are compelled to develop story lines for the sake of creating drama; we've seen this done from other networks [ever watch an MLS match?].
And so in summary, I am most appreciative that the critical aspects of football broadcasts listed above are part of the CBS All Access coverage. You should be very proud of the offered service, and I for one am a very satisfied subscriber. Keep up the great work!
Big Biggums - The worst app for a major streaming service
Are you interested in watching the NFL? Do you pay for cable? CBS doesn’t care! In order to stream professional football, you still have to pay for an online subscription. Price gouging aside, the app itself has a few issues. It has a tendency to crash during major sporting events (the Super Bowl. If I’m trying to cut the chord but have to deal with a faulty app throughout any program, it more than defeats the purpose).
Take Star Trek: Discovery for an example. A show with a sturdy plot that is the heir to an amazing franchise, some of us look forward to watching the newest episode on Thursdays. However, it is quite difficult to watch an episode when the CBS app reads “fatal error...” and refuses to play the episode—whether it was downloaded or not. Is this an internet problem? Uhhh no. We checked that. Is this a streaming issue? Uhhh no. Did we delete the app and reinstall it? Was there still a fatal error? Yes. Did we have a problem streaming NCIS? No. There was literally only a problem streaming Discovery. I’ve disliked CBS for years bc of their garbage approach to NFL football, but this is unconscionable. I will be discontinuing my subscription. I will, however utilize a free subscription to watch Star Trek, as that is literally the only reason to spend any money on CBS’s trash can of an organization.
LBreunig-2011 - The author should be ashamed
This app is pretty sad and CBS should be embarrassed. I can understand why they want to charge for vintage CBS programming but why should you have to pay to watch free programming from last month. Apparently the advertisers feel the same way as you can see they are few and far between. Every 10 minutes you get to see the same ads over again, some shows have only three different commercials which they show 2 and 3 times during one break. It’s no wonder they want to charge you to watch free tv, the advertising isn’t covering the cost.
But besides that the app is flawed. It doesn’t keep track of the shows you watch, maybe you have to pay for that too. And it doesn’t have the ability to rewind 10 seconds back or forward during a show. Other video apps have this ability so the technology clearly exists. You can use the slider to move fore and aft, but that is not the least bit precise. Often it will bring you to a commercial break which you have to sit thru again. Which is hardly necessary as I’m sure you have the commercial memorized buy this time.
So needless to say I rarely use this app and perhaps if others follow suit then maybe they will make an effort to improve the situation.
TV and Movie Enthusiast - Great App
I am enjoying this app immensely. My one-week trial is now over and subscribing to CBS All Access has been a great investment for enjoying the content offered. I am internet-only through my cable company—no TV (and loving it). You get many TV shows with this app—current, new, and old—special presentations, news, and the livestream of CBS broadcasts; including affiliate news casts for your local area. If you cannot catch regularly scheduled CBS shows on the livestream, you can alway watch CBS shows on YOUR time. Very convenient. Picture quality is good to excellent on the TV shows I’ve seen. Audio quality is also good to excellent. I have no buffering issues on my end or their end—I have 100 Mbps internet. The variety of content is excellent. Only a few movies are available for streaming; this is mainly an app for TV shows, news, and CBS special presentations more so than for movies. Anyway, I am very satisfied. The subscription price is reasonable and the content is highly enjoyable! I use this app on my 12.9” iPad Pro, iPhone, and AppleTV-4!
Scooter Bliege - Finally CBS has fixed the crashing problem!
I feel that I owe it to CBS and their app design team to say thank you for fixing the issue of the app freezing and crashing every 3 to 5 minutes after watching a program. This started after the last format change and was extremely frustrating. I ended up canceling, then deleting the app, then redownloaded it and paid for the limited commercial fee to make sure that the problem was fixed. Much to my surprise it is working better than ever!! I then upgraded to commercial free, and now can enjoy my favorite programs again!!! Thanks CBS for fixing the problems! My faith has been restored in your network. The following is my written review from when I was extremely disappointed about the app.
Just within the past month the app just crashes every 5 to 7 minutes. It happens while watching live TV, or pre-recorded shows. What is causing this? It started right after the last update/format change. Is anybody else having this issue?
Kboyd001 - Ill Conceived
I signed up for the 1-week trial because I've been a Star Trek fan for 17 years and I wanted to watch Discovery in quality and also to support everyone's efforts (after all, they're using Trek as the flagship of this new streaming service and to heavily promote it).
Unfortunately, the service has some serious issues. Even for the $6.99 a month, there are still commercial breaks set up as they would be on TV. That's one thing, and maybe it wouldn't bother everyone -- I understand that. But I have also had a very frustrating time getting Discovery, as well as other shows, to play without issue. Often, an episode won't start (the commercial beforehand plays flawlessly, however...) and instead hangs on a black or green screen. Other times, I get an error message saying CBS servers are unavailable.
I understand this service is relatively new compared to the other streaming options out there, but since its launch, there has been plenty of time to work out the kinks, and it boggles the mind how CBS, considering the size and experience of this company, cannot successfully implement what several other companies have been doing for years. It just goes to show how far behind the times the people in charge are.
Nanaia - Not worth the money-Pray you never need customer service
After an update when set to auto play this app started playing random series and skipping all over instead of staying in the same series and just playing one episode after another. After struggling with customer service for two weeks I turned off auto renew. All customer service does is copy and paste form typed responses asking the same questions over and over again and never deals with the issue. They don’t include the email thread in their responses and don’t appear to share any information with each other when they escalate the issue. Nothing gets resolved during first contact and every time you correspond you have to re-explain every single detail. It’s not worth the money!
ADDENDUM: received a copy & paste response by the app developer asking me to call them again. If I’m not happy with the first nine times why would I want to ruin my day by dealing with them again? My last three correspondences were them prattling on about how they can’t find my subscription and never dealing with the issue I contacted them about. Duh?! When I saw how crappy their app and customer service was I canceled the subscription. I’m not about to pay for crap service. That’s foolish.
Dustin White - Great
What’s not to like? I get 120+ television shows I can watch across multiple devices; access to all Star Trek series, including the Animated series; soon to be All Trek All the Time(woohoo); Picard is back; New Twilight Zone coming; smooth streaming on my pad or Mac; the list goes on.
The only issues I’ve seen, so far, is with cursors remaining after advertisements while watching on iMac and sometimes the “Done” top left stays after while watching on iPad.
If you’re still unsure about Star Trek: Discovery, then take the time to look up House Kor. Notice this isn’t the first time an albino Klingon has been in Star Trek. Find the link between the two and you’ve discovered what makes the Klingon story in this show almost poetic. Discovery is canon Star Trek. It surrounds the Federation and adheres to those same values, just not right away. You have to watch to the end. It’s a great story, and one of the only ones in a long time to make me think *wow, I can’t believe that just happened*. Plenty of those moments; give it a try.
RadioProducer - This app is so bad they should be paying ME for having to use it.
Having to pay for this crummy app is insult to injury, because it is garbage. It feels like creating it was rushed, then totally neglected after being launched.
Trying to navigate it is anything but simple. (Hey CBS! The public already knows how these apps are supposed to feel, how they’re supposed to work; this one is counterintuitive and anything but smooth.) That’s only where problems begin with this app. It continues to forget that I’m a subscriber, and it actually locked me out more than once. (I don’t share my password.) The commercial traffic system the app uses seems constantly confused. It will misfire, break into shows at the wrong time, and often the viewer will have to watch shows as the PAUSE symbol displays over the action for reasons only a meth-fueled A.I. could understand. I could put up with this nonsense a little easier if I weren’t paying for this dumpster fire of an app. The developers should be embarrassed and CBS should set a higher bar. Come on, CBS. This is your face going forward, you’re capable of better, and sadly it’s a stain on your reputation. To the viewer, Hope you don’t care much about the viewing experience, or you’re going to be disappointed.
Porphy - It’s ... something
The service gives you access to some things the question is... do you want it? In my case I want to watch Star Trek: Discovery and the app says they are available on Thursday... which they are but you’ll be waiting until prime time (for some unknown reason) in order to watch it. Why? Either let the episode fly first thing Thursday or tell us it becomes available Friday. Other successful streaming services figured this out years ago.
Also, access to Big Brother cameras? How about those feeds NOT be the first thing I see when I go to watch an episode? I’d rather you not spoil my experience because I’m watching the show after a few episodes have aired. I have to cover my eyes as I try to navigate to the episodes. I don’t want to see who is still in the house on week 4 while watching episode 1.
Other than these gripes, I’d say 90% of what is offered with this app I don’t use. Daytime T.V.? That’s a thing of the past, we’ve unplugged. Use that money to make shows that aren’t geared to get bored people to the next commercial break. Make shows that get people to want to pay for your service.
Torie56 - Love the update. But
Love the new look of your app. But would love it even more if it wasn’t so glitchey. It plays for a few minutes and shuts off. Please fix this issue. And yes before you ask I’m running the latest Apple software and I have turned my phone off and back on. Hasn’t helped it. I’m updating my review to a one star. You have got to fix the issue with it shutting off in the middle of playback. This is ridiculous. I don’t want to because I enjoy Seal Team and Star Trek but it’s not worth the hassle this app has become. Yes the previous version was old and clunky but at least the dang thing worked and I could watch a complete show. You need to force your programmers to watch or attempt to watch a show and see how frustrated they get. Don’t they check to make sure it works before they send out an update? Or is that just too crazy to ask???
Update big thanks to Skfor. I deleted the app and reinstalled. It seems to have fixed the issue. Still giving it one star do to the fix came from a user and not CBS. plus have you tried the forget password link? That’s a joke you have to have your old password to reset a new one. Luckily I found my old password or I’d be back to square one
tlewis0421 - Sooooooo frustrating!!!
The poor function of this app is so irritating. At first I thought it might be our internet connection but I don’t see how it could be. It takes an hour to watch a half hour episode because of the frequent stopping and loading. We stream directv now and Netflix using our Apple TV with no real issues. I could see if we were streaming a live episode but we’re watching a previously aired episode on demand. What is the issue with getting an episode to load and play through??!! I can’t believe that I’m paying for such a crappy service, but I have no other choice if I want to watch the show I want to see because CBS is not even available on directv now. At least they fixed the issue we had previously when the app would crash after one episode and would not load anything else. We were limited to watching one episode a day. Anyways, planning on canceling the subscription after the season ends next month anyway so I’ll only be out $18. Hey CBS, if you are going to take people’s money at least give them a quality product. ABC app works great and I don’t have to pay extra to use it! Unless you are a CBS super fan and just HAVE to have this app I would not recommend it.
hapl0ne - Unmatched Quality
This app has allowed me to watch my favorite show’s episodes a few hours after it aired, which is supreme if you miss TV episodes when they air, especially if you miss it due to something you can’t control such as a breaking news announcement interrupting the show or completely taking up the slot that your show was supposed to be on air. For example, I enjoy watching “The Bold and the Beautiful”, which comes on at 1:30 pm EST. But because of the current pandemic, Covid-19, live governors’ updates concerning the novel coronavirus are aired during the slot that “The Bold and the Beautiful” comes on and takes up the ENTIRE slot the show is supposed to be on air. A few hours later (specifically at 5:30 pm EST), the episode is also uploaded to CBS. This has been really helpful in me getting to watch my favorite TV show when I can’t see it on air during its usual time. The visual quality of said episodes on this app is also great, which I sincerely appreciate.
Suirentaiga - Irresponsible app and trash service
WOULDN’T RECOMMEND THIS TRASH TO ANYONE, doesn’t even deserve any star but this system won’t let me 🙄
I signed up for the app, it gave me 1 week of free trial BUT it wouldn’t let me sign in right after I made my account, it kept stating my email ID and password were invalid so i reset my password and IT STILL DIDNT WORK (all 3 times)
I called their customer service, they told me I can’t have special characters in my password so I had to reset my password without using special characters and it worked, but the next day I couldn’t access my account yet again it still gave me the “invalid ID and password” 🤷🏻♀️ so I reached out to them for the millionth time and they kept telling me to reset my password. A week passed they charged me for the subscription when I couldn’t even get into my account 😪. And finally they told me my password should be under 10 cases (whats with all the restriction in the password and why wouldn’t they state that from the VERY beginning, hmm suspicious)
SOOOOOOOO I finally got into my cbs account and unsubscribed from this day light robbery 🙃
Oh I forgot to mention they have “no refund” policy so with all the password hassles I can see why the no refund policy exists 🙂
timbukstu - 6 bucks is a cup of coffee a month...
As a cord cutter this year, I actually prefer the cbs app to the nbc/abc apps. Most of the shows I watch are cbs, so I did the trial for a month.
I watch maybe 3-4 stations on cable and my wife and additional four. I don’t mind paying 10 bucks for directvnow, 11 for Netflix, and 6 for CBS, instead of 89 dollars for cable for 125 channels of junk.
For now this is as close as ala cart we can get. What I have learned as a cord cutter is that I watch less tv, so that’s a good thing. Binge when I can and spend more time with family, volunteering, and professional development.
Watch less, live more, and make beautiful memories. Cut the cord today!
App had some connection issues last night other than that no issues when I am binging at odd times. I wouldn’t mind paying 8 dollars for no commercials but I guess that means I value the 10 mins of commercials per hour at 2-4 bucks. I really should upgrade to no commercials now that I think about it, my time is worth more than 2-4 bucks for 10 minutes.
GregMancuso - UPDATE Paying for CBS aside, the app is awful
It’s been many months since the original review. And, it gets worse. I cannot begin to understand how DOWNLOADED episode exhibit streaming / buffering artifacts. And, the fact there is no PIP or jump forward even after all this time is an insult to paying customers.
Streaming services and apps have been around for a decade. Picture is picture about half that. Why is it every streaming app can handle the basics except for this one? No PIP means you are locked into a video and no way to do something as simple as responding to a text without exiting. And, upon return you have to spend a fair amount of tine finding the correct episode and position within the episode. For example, I am binging on a show now, when I enter the app, the Recently Viewed section shows episodes from a season I a am done with and had watched days earlier - having watched several others since. The scrubber doesn’t work. You can move the slider, but it does not change the position in the video.
I don’t necessarily mind paying CBS for commercial free. But, the full back catalog should be available, and the app must not be aggravating and user hostile.
Avenge Star Trek Forever - Please read
I have never taken the time to write a review before, but only the extreme incompetence of this company could have motivated me so. Aside from the complete slap in the face to fans about their policies (such as not sharing Star Trek to even people who pay to watch cbs on TV), this media platform that they want to herd us into is total x!:&)!!! It always jams, every single time. It doesn’t download, which is a feature u have to pay more for. And the interface is 5 years behind every other platform, including Netflix and Prime. I have never had any of these problems with either of those companies and I strongly recommend u only use the free trial to watch Star Trek and not pay a penny for this horrible platform. It’s clearly designed by a bug of power hungry snobs looking to promote themselves who have no clue what user experience means. In this world, the key to growth is to win customers loyalty first, and then leverage profits from that loyalty. Here, CBS knows nothing of what customers want. They just try to buy shows that already have a loyalty and then use it as hostage. No originality in creating incentives. No satisfaction for the customers. I don’t know how these people take pride in their work.
GurujiK - I was missing CBS, I’ll I found the CBS App,
I grew up use to seeing the usual network news & TV shows. Then the internet came along, Cable TV and on demand programming. TV choices were everywhere & it became hard to find a single station with consistent quality program. Then, The New CBS App came out and Everything got much better.
The New CBS app allows it so I can watch my favorite CBS programming, including the #1 rated CBS Network News, whenever I want too. Shows from Magnum, Hawaii 5-0 to the FBI, Blue Bloods, 60 Minutes and thousands of past quality programs and tons of sitcoms, Dramas, contemporary programming and the worlds most honored & independent News network. Walter Cronkite would be proud.
My family and I can now watch once a week, or if we choose, power watch our favorite programming.
The CBS app is intuitive, making it wash to figure out and use.
If you want a combination of old school TV along with state of the art, New programming, available on demand in a simple platform, I highly recommend the CBS application.
Yeah CBS and your New Application. Watching the CBS brings home to me how CBS and its programming is a part of my family, we all turn on day to day to watch, Love and enjoy sharing with our family. We Love CBS and watching TV content on the CBS Application. Yeah,,,
barrage of pretzels - Where to begin ...
The app itself on the iPhone and Apple TV is super buggy. It never recognizes my subscription and every time I want to watch anything I have to delete the App and reinstall it and then restore my iTunes purchase. Super convenient.
The app will also buffer every few minutes for anywhere from a few minutes to indefinitely. This is only an issue on CBS, all other apps stream fine and my internet speed is testing at the normal levels. Frequently, it will buffer so long that the app quits and sends me back to the home page. I’ve tried on three separate nights and wasn’t able to finish a single episode because of all the buffering. When I try to restart the show it makes sure I first watch all the ads again. This leads to the best part ...
... the best part about CBS All Access is that if you purchase the “commercial free” option, you still get commercials. At least four commercial breaks in an hour long show. On other streaming platforms, if certain programs in the commercial free plan will still have commercials they let you know ahead of your purchase so you can make an informed choice as a consumer, but CBS just wants to surprise you. So thoughtful!
Matheus Pach - Can’t watch shows with headset paired, ANNOYING
I got the app to watch Star Trek. Fine. On my TV everything works fine. Until I tried watching it on my phone ( Where I watch it 90% of the time) I would love to watch the show with my headset paired, that way I can hear the sound effects and have some privacy. BUT I CAN’T. Because the stupid big message “now playing on Airplay” right in the middle of the screen won’t disappear every time I have my bluetooth headset paired, it keeps thinking my headset is a TV, seriously?. I already talked to my friend who works at Apple and I tried everything to fix this on phone settings but it’s an app bug. FIX IT PLEASE. ALSO, the show crashes frequently when going from one episode to another and a message “Fatal Error, due to licensing, it’s not available on your location” keeps displaying, requiring a phone reboot or app uninstall/ install. This app is a disappointment, worst app on my phone by far, you guys do not praise customers. Can’t believe I’m paying 10 dollars a month to have an app that doesn’t work with a modern Iphone with a bluetooth device paired. It’s ridiculous. Before charging people and having an app MAKE SURE IT WORKS. Cause so far it’s a scam.
N5AC - Fairly typical TV app, but occasional freezes
The CBS all-access works fairly well, can be used to find network programming and watch it and watch live TV. I e had a couple of issues I’d like to see fixed, though. First, after playing a downloaded show for a while (~30 min), the show video will freeze for about 3 seconds while audio continues. Everything work again and the video will start again properly synced with audio, but advanced to the current audio position. Then both will work for a few seconds before the next freeze a few seconds later. I’ve only been able to fix this by killing the app (swipe up) and restart and that doesn’t always work.
The second issue is that I have trouble with some shows. For example, I received a push notification that CBS Sunday Morning’s latest episode was available, but when I go to watch, the app says there’s an error and it cannot find the show. Not sure if this is a transient to more serious problem.
ChicagoInAZ - Bug fixes
I’m a big fan of CBS and all their content which is why I have All Access. I cannot write a reviews on pre-released versions of iOS (but I can on other devices with released iOS!), but I want you to be aware that your video player crashes on BOTH iOS 13.0 and 13.1 betas. It doesn’t matter if it’s streaming on WiFi, streaming on cellular or from downloaded content - videos crash after 2-3 minutes. And even if ~3minutes does play prior to crashing, the CBS app (and AppleTV app) will not update its new time stamp of where to resume. It seems like this issue appeared once v7.0 was released in conjunction with an iOS 13.0 beta. I even hopped on the unexpected iOS 13.1 beta in hopes that this issue was fixed but the same app crashing in the middle of video playing kept occuring. Just a FYI that we are days away from iOS 13 being fully released to public and would be a shame to not have a fix in place, especially those who paid. I know I run my own risk of testing beta iOS releases but I enjoy giving the necessary feedback.
DeAnnaLynD - Not worth the hassle!
We got the app on our Xbox to watch local news. We have had the app over a year now and at first it was great! The last 3 months have been a joke!!! I turned it on one day and the local was a town 4 hours south of us. I spent over 2 weeks trying to contact someone to get this fixed- what a joke that was! Over 40 phone calls, 25 emails and finally got someone that fixed it - for 3 weeks. Now every time we want local we have to unplug the router uninstall the app plug in and re install and hope we get some channel close to us! Depending on the time of day depends if our local channel is 3hours northeast or 4 hours south of us. We have yet to hear from someone about fixing this. We tried it on our new Xbox and the same thing happens- I have quad cities on one Xbox and Madison on the other! How does this happen??? No one has an answer and it takes forever to get help. I do have a free month - but am still getting charged as the free month has yet to come. It was great at first, but these last few months it’s been a joke! Will be deleting the app and going with a different channel.
ridge.townsend - Crashes, loses spot, makes you watch unnecessary commercials
If I could give this app 0 stars, I would. When I use this app with Chromecast, it constantly crashes and not only does the app crash, it causes my Chromecast to crash as well. Then when everything comes back up, it doesn’t start your show at the same spot AND makes you watch commercials before it even starts at the wrong spot, then chances are you’re gonna have to fast forward thru a scheduled commercial break and then you’re gonna have to wait for those as well. It’s ridiculous. Such a horrible bug needs to be fixed and be fixed NOW.
Then there’s the horrible lack of certain content. If people are paying for this service, ALL of the CBS library should be available. I imagine a lot of people want a CBS service so they can watch shows like The Big Bang Theory. Welp. Sorry. YOU ONLY GET 5 EPISODES. Are you kidding me? One of their most popular shows and you can only watch the last 5 episodes?? Do your fans a favor and give them the content they want instead of asking for more money on top of the money you already ask for the streaming service. Horrible.
WillyH12 - Not at all what I expect from CBS
I subscribed to this app because there are some past shows that I would like to watch. Imagine my disappointment upon learning that only some episodes of shows are offered. Really CBS? You want me to pay for an app that the other broadcast networks offer for free, then limit the episodes available? Plus, you haven’t taken the time to redo the shows that are offered to play clearly in HD! The quality of shows from the 80s and 90s is laughable. I’m talking about freezing video, pixelation of the video, etc.
I am actually glad to be able to find some of these shows that aren’t offered anywhere else. But I’m not sure the lack of a full episode offering and the low quality of the video offered is worth the expense of a paid subscription. And while it’s true that the cost is not high, it’s the principle that a broadcast network would be money-grubbing enough to only offer a paid subscription service, then not actually take the money received from those paid subscriptions to do the necessary remastering of the shows to bring them up to current quality standards.
Shame on you CBS!
DontUseThisApp-2ManyComercials - Worst App
I have this app on Roku and my phone. It’s the worst app I’ve ever seen. I don’t write reviews, it’s a waste of time. But when some greedy company is trying to force me to upgrade because of constant commercials, I retaliate. I feel it is my civic duty to let the world know. Precursor, I can handle commercials, but when it promises to play “4 adds” and it plays the same “Real Real” add four times, “Duracell” add three times, and “Revelon”make up two more times in the same promises “4 add” time allotment. There is something wrong. Worst yet, after all the adds play, the video reloads at the wrong spot often a portion of the video you already watched, before the adds, This often results in an infinite loop because the commercials are then re-triggered. I wish I was joking. After seeing the same commercials nearly 10 loops in a row. This actually does the opposite affect, I want nothing to do with any of the advertisers. Way to go CBS. Instead of sending people to prison let’s make them watch a show on the CBS app. CBS has invented a new form of torture. Very unhappy. Will end subscription soon and encourage everyone I know to do the same until this issue is fixed.
Jequalsmcsquared - Why Pay For Network TV?
I've been impressed with all the other network apps but was sorely disappointed with this one. Considering there are commercials and they don't have full runs of many shows, it seems even more ridiculous that it's a paid subscription. Even the cable apps don't force you to pay extra if you're already paying for cable. I could see - MAYBE - having a separate subscription app for commercial free full run classic shows and new material like Star Trek Discovery. But honestly, all the other networks are streaming full run classics for free in their main app. CBS has nearly always had my least favorite programming and making people pay on top of it, well, it's too much. I very much wanted to support the new Star Trek - especially considering the cast and crew involved - but unfortunately CBS has made it so I can't without supporting far more than I think is right. My only hope is that CBS will see their failure is in their delivery and not in the content of the first show in over a decade I've had any interest in on this channel that always seems to be directed at someone's grandma or maiden aunt.
veronavixen - A Review on the App - Not the Content
I am very happy with the app and have had no issues watching on my iPad, TV, AppleTV & Roku. I am extremely pleased that now there are profiles; so that my husband & I don’t mess each other up on where we are on shows anymore. That is such an amazing feature to now have. Having the hubs for MTV, CBS, BET, and the other channels content is very helpful when I am looking for something specific like cartoons to cheer me up on the Nickelodeon hub. The only thing that keeps me from a five star review is a watchlist. It would be helpful to be able to add films & TV shows to a watchlist for later viewing. I do find it rather odd that out of all the streaming services available this is the only one I can find that doesn’t have the availability of a watchlist for its users. It’s the only thing this app needs to make it the perfect app. Is that going to be part of a future update? Other then that, I am happy with how this app functions and the fluidity of it.
mattjd43 - Worst streaming app. Do not purchase
Since I first subscribed to CBS, the service has given me nothing but glitches and errors that render it practically unusable. The service fails to work on my ipad, Samsung TV, laptop and iPhone. Technical support has been unable/unwilling to fix the problem. They see, to think that the problem is on my end, but the fact that the service fails to work on multiple devices and connections points to the fact that this is a very poorly constructed streaming platform.
I purchased a subscription for one reason only: to watch Champions League. It’s disappointing that Viacom can not find a place on its multitude of networks to air these games on live tv and that I a forced to pay for an app that doesn’t work in order to try to watch these games. I will be canceling CBS because they have been unwilling to solve these streaming problems and do not give out refunds for their broken platform. I will have to resort to pirate streams for champions league, which is really disappointing.
Tl;dr — Do not purchase this streaming service to watch Champions League. It does not work. Find a pirate stream or subscribe to Funko instead.
iWatchGoodTV - They want $10/month for this app???
Of all the streaming apps, this is the WORST app. It doesn’t take advantage of the pic-in-pic that is available on IOS 13+. I can’t see the the time or the battery levels while I am watching a show! It lists downloaded show numbers like this: episode 1, episode 10, episode 11, episode 12, episode 13, ... episode 19, episode 2, episode 20, episode 21... episode 29, episode 3, etc. WHO WATCHES SHOWS LIKE THAT!!!! Why can’t they list them sequentially that EVERY app does??? Even downloaded shows don’t work after 2 days, even though they don’t expire for 27 days. When you cast the shows to TV using HDMI adapter, the iPad turns off after 2min as set in the brightness section in settings. WHAT???? Why does it not know that the show is cast on the tv and the “turn off screen after X minutes” should be ignored, LIKE ALL OTHER APPS DO! Some shows can’t even be opened! I have been trying to open Most Wanted for days and it won’t open the iPad!! There is nothing worthy about this app on the iPad. It’s buggy and missing normal features geared towards human. I can’t pay 2 cents for it, forget $10! Not worth it at all!!!!!!
cuinfla2 - What’s the Point
I am extremely disappointed with the CBS app. The only reason I purchased it was to watch and support the new Star Trek Discovery series. I really have no significant interest in streaming other CBS shows since I can watch them in prime time. It is not an exaggeration that this is the worst network app available. Not only am I paying a monthly premium to use this app because it’s the only way to watch this Star Trek series, but for this particular series, the app often stops, pauses, freezes and at times only audio is available. For six episodes, I have been dealing with this and my frustration is now at its peak. Like so many who have commented on the App Store, I am completely fed up and will be dropping my subscription and deleting the app. And it’s truly a shame because this Star Trek series has been very entertaining. However, I can no longer support it because a 45 min episode takes over an hour and a half to watch since the streaming stops so often or I am forced to reboot the app. Honestly, CBS should just air the show in prime time and save the series which will likely lose viewers due to disgruntled, fed up fans.
Radicalmessiah - UPDATE to post, Very disappointing!
I have included an update to this post below.
The application fails to load episodes in a timely fashion if at all. The episodes often skip back one or two seconds repeatedly during regular viewing. The episodes often freeze and stop playback stuck on the loading wheel. This problem is not resolved if you purchase the commercial free plan. Use of this application was very, VERY frustrating. Commercial free access worked on my computer without a hitch on the webpage. This application needs very serious work done to it.
UPDATE. I received an immediate response to this post from the developer thanking me for my patience, and assuring me that the bugs had been resolved. They were correct. So far the bugs have been resolved and the application works well. I am changing my review to 3 stars for now. If the application continues to function well when my internet is under load this weekend I will most likely raise my rating to four stars. I do appreciate prompt courteous responses.
mikeymike triathlete - This is my least favorite streaming app
I don’t like to write negative reviews but my wife and I have been using this app to watch some of our favorite shows recently and it has quickly become our least favorite streaming app. First off, it is hard to find shows period. Then if you are in the middle of a series, the continue watching section doesn’t allow for you to watch the episode you’re on from the beginning or to view more episodes. To do that you have to search for the show, go to the show homepage and scroll through all the episodes to find the one you want. Also fast forwarding and rewinding is nearly impossible. Or if we resume an episode that we had turned off at a commercial break it will always play about 10-15 seconds before the commercials then make you watch the commercials all over again. Recently it’s also been freezing mid-commercial and anytime we close the app and restart it, it does the same thing. The only fix is to use a different device. And it’s not happening on the same device each time. Overall, I loveCBS shows but nothing their app.
Helhip - Downloaded episodes don’t stream offline
Wow this app needs some work!
First let’s talk about how a season of a show just disappeared by the time I subscribed for the service (within a few days), especially after I subscribed for the sole purpose of watching that show. Why isn’t there more than one season of certain shows available? I think this needs to be included if you are paying for all access.
Second and the most annoying part of this app. The download and watch offline function. If an episode is downloaded and watched from the “download” section it should not be using data to play this. Well this app definitely doesn’t have that part built in correctly. In fact even though I downloaded and watch only from the downloaded section, my cell phone carrier tells me I used up all my data for the month within a matter of days and in fact went over my data limit. This never happens with any other streaming service.
In addition, I tried to go to my settings and turn off cellular data so my data wouldn’t be used for streaming and then went back to the app. The app then says you are offline and can watch downloaded content. I click on the view downloads and it take me to my downloaded episodes page. I click in on episode to play and it gives me the same error saying I am offline and can only watch downloaded content. Isn’t that what I am doing??! This is very frustrating and this needs to be fixed ASAP.
This app needs a lot of work.
sericali1 - So I apparently can’t restore purchases from Apple’s App Store...
I wish I could use the app to rate it but it keeps telling me I used to be a registered subscriber (which is odd since this is my first time using any subscription service) and it insists I set up a new subscription that I just paid $9.99 for through Apple. Also when I got through the web to try to validate my Apple subscription there, I get the same message: subscribe to a service I already paid for.
So I’ll watch what’s available the the Apple TV app and cancel it so I’m not being billed for a service that doesn’t allow me full access from a third party app that’s apparently not able to access the app as advertised. I can always get whatever it is I want to see at some later date when it comes out as home media on DVD’s and Blu-Ray. There’s no point to subscribing at the full monthly price for limited access to the service. The two stars are for the little available on Apple TV which isn’t everything in the CBS library’s catalogue if I’m looking for reruns over original content.
Gvny - Horrible App
I never write reviews, but I feel compelled to share feedback on this one. There are a lot of apps for watching streaming and downloaded movies and shows. This is by far the WORST app I’ve used. I downloaded and PAID to use this app so we could watch older episodes of Survivor. I waste at least 10 - 15 minutes every single time I want to watch an episode. The app will not play any video. I’m connected directly from my iPhone to my TV via an Apple HDMI adapter. I have to disconnect the adapter, reboot my phone, launch the app, kill the app, try again two or three times and if I’m lucky it will play one episode. 5 minutes into playing it pauses. Every single time.
And yes, when we’re done with one episode, I have to repeat this entire process to watch another. Any of my other movie or TV apps, I can open them and instantly use them.
I’ve tried deleting my downloads and deleting and reinstalling the app. No joy. Hopefully the developers will fix it at some point. For now, if you can find your content with a different app provider I recommend you do so.
Prophetica - Double charge did not provide Service promised through AppleTV and iTunes
I bought the limited commercials version in February through my Apple TV and iTunes account. It worked fine, enjoyed the new Star Trek series And decided to upgrade to the commercial free. I thought it didn’t work because I never got it commercial free until May 1. It turns out that I was being billed for both the limited commercial and commercial free but was only getting the limited commercial and still having to sit through ads. I discovered on May 2 that I had a billing set up for $5.99 and around $10 for June 2 For both commercial and no commercial services. I had signed up around February 11. Take me about an hour to chat with my tunes Representative to get the 5.99 removed And today I have to sign up for the whole service again on my AppleTV. No wonder I was getting double billed and not getting the services I requested and paid for for four months. Tried to call CBS no luck. I think I’m gonna skip the service and just figure I’ve spent My time and money and unwisely and learn from it. Good luck if you go for the service.
Midwest Palm Tree - Shuts off by itself during shows
I only use the app for the free shows that I miss on TV. I have not been able to complete a single show on the CBS app since the new fall season began as each time I'm watching, suddenly the app shuts off and I’m on my home screen. When I open up the app again, there is no memory that I made any progress into the show and have to start at the beginning. I see in the reviews that people who pay for the app are having trouble too.
UPDATE: After not being able to complete a single episode (I’ve only tried half-hour shows so far) I decided to uninstall and reinstall the app. Since the re-install, I was able to watch two full half-hour shows without the app quitting. I’m holding at a tentative 3 stars (up from 1 star). I will raise my rating if I am able to watch, later in the week, the few full-hour shows I did not give up on for this season.
ForrFive - Unfortunately this app unstable on iPhone 6s
I signed up for CBS All Access primarily for UEFA soccer, but also since my Mom really wanted to watch The Good Fight. The app does allow casting to a larger screen via Apple’s Lightning-to-Digital adapter, which was a must-feature to stay subscribed. But unfortunately this app crashes repeatedly on my iPhone 6s. This occurred both before and after upgrading to the latest iOS. It is particularly frequent when watching UEFA soccer highlights; the odds of completing a 10 minute match highlight video without the video stopping abruptly due to a crash is maybe 60%. Crashing commonly occurs while watching longer drama series episodes but perhaps one typically gets 40 minutes of viewing in before the next crash.
Of a dozen or more streaming apps on my 6s, CBS is in its own class of instability and crashing. Nothing else comes close at all, a crash is exceedingly rare for other apps.
Disappointed at such bad quality from a major network. My iPhone 6s still works great for everything except this CBS app.
mattvjohnston - Don't get if you don't care about Discovery
I don't write reviews but in this case I absolutely had to. I subscribed because I'm an avid Star Trek fan and I wanted to catch the new series. That being said, if you like any of CBS's regular network shows, don't expect to watch much of them. I like The Big Bang Theory. Imagine my surprise when I find that you only get to watch episodes from the current season. This is the case with many of their shows, some of which aren't even on the service. Add to that the fact that Discovery is released on a weekly basis and not dropped an entire season at a time and you have a business model that says, "Hey pay us at least $7 a month (with commercials) to watch your show that you can't binge in it's entirety." At least in other countries you can watch Discovery on Netflix. Hey CBS, thanks for the slap in the face. The worst part, I'm probably still going to keep paying it until the season is over because I want to watch my show. Better not ever cancel Star Trek again, because you won't have any subscribers. I'm ashamed to be giving you my money.
JMann1199 - Nothing Loads
Now I love CBS for the shows and everything they offer, but the app bothers me way more than it should. I have a subscription with cable that has CBS so naturally I linked the accounts expecting to watch live TV as if I was at home when I wasn’t. Well that’s not the case I have to pay for All Access on top of cable. Not to mention that there’s an absurd amount of ads on the app while watching shows. They seem to never end. Ignoring all of that though there’s the prime issue that nothing ever loads. I’ll watch my shows a day late since apparently watching live (even when watching live is advertised) isn’t possible. However, I go in to watch my shows and they’ll play for about 10 seconds then freeze then play for another 30 and freeze and I can never actually get through an entire show because the first 5 min take about 20 min to get through between freezing and ads. The ads seem to load and play better than the actual shows. It’s a shame that such a great station can’t even make a functional app for people to use without issue.
AbblePC - Subscription service broken and over priced.
Charging $9.99 per month for commercial free, yet providing the $5.99 version. Subscription correctly shows in iTunes subscriptions and when attempting to upgrade again to get the commercial free version, the app alerts you that you are already subscribed for $9.99 commercial free but provides you with the limited commercial version, then errors out.
When viewing streaming content there are tons of repetitive commercials, meanwhile paying $9.99 per month for nothing and having to request refunds from Apple because when contacting CBS support concerning the broken subscription options, they blame Apple as “that is where you subscribed and we can’t manage it”. What good is the refund when what you really want is just to receive what you pay for?
Updated: I did eventually get this working but it took my own research and troubleshooting as CBS support only wanted to blame Apple subscription. It took completely deleting the app on all devices then reinstalling it onto the AppleTV and restored GN the purchase from there, then reinstall into the iPhone and iPad and same restore purchase to those as well.
Finally all installed showed the commercial free version, however it may mess up again if any one of the apps are removed or changed effecting then all - hence repeating reverse steps again.
almorris0625 - Like but need help keeping the app working
I’ve had the app for awhile and have paid for no commercials I use this on my iPhone X. Loved being able to watch current and past shows especially some that are no longer on tv I wish the other stations had the option we have cable but can never get our cable to hook up with the apps to sign in so I can always watch cbs. About three or four months ago I could get on the app and watch the shows then it would exit out of the app for no reason I’ve had to stop watching since it plays for a few minutes then quits on me including live tv or downloaded shows I’ve tried sending message for feedback but exits out for that also I’ve sent one message but can’t get response wish I could get it to work again like it did before and I would give it 5 stars especially if they would put all seasons of current shows and past shows back on
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