Kaiser Permanente Washington App Reviews

Very easy to use. I love this app. Mostly I use it to: refill my prescriptions, check my lab results from my appointments or message my care team. I love the feature that shows you the wait times at the pharmacy and lab so I can plan when I go. Also appreciate the digital ID card. I haven’t had a chance to use the care chat but like that I can text message a doctor anytime through the app.

Absolute garbage. This app is garbage. Doesn’t ever remember my account info even though I tell it to remember every time I finally manage to log in. It also quite literally doesn’t remember my password every time I attempt to log in. Every. Single. Time. I have to send a temp password to my email, which takes upwards of ten minutes to actually get into my inbox, and then half the time it tells me I can’t use my current password as a new one, Insinuating that my previous password, the one it told me was incorrect, is actually correct and it just doesn’t recognize it until it’s too late and now I’m FORCED to create a “new” password (one in which the app won’t remember causing me to start this hellish cycle over and over and over Every. Single. Time. If I could give negative review stars I would, can’t even make a complaint on their website about the app because that’s unable to display the options for me! Such a garbage company who doesn’t care about their patients, nurses, or doctors!!! A family member of mine works for them and tells me all the bad stuff the do internally, they’re unsafe and I hate that I’m a part of their system.

Why is this app so bad?. I’m constantly having to login over and over again. Most of the time the Face ID and regular login doesn’t even work. So I have to keep try over and over again to get in. It’s super laggy and whenever I am logged in, I have to log out and log back in to even get my Kaiser number to show up to give to someone in person or over the phone. Please fix this! What’s the point of having an app that doesn’t work?

Doesn’t work half the time. I have been trying to schedule an appointment using the app ( because I’m stubborn) for the last week. When I press the appointment button I get the spinning wheel of death. I just took the new bug fix update. Still got the spinning wheel of death. Kaiser, hire a competent person to build you an app from scratch that is easy to navigate and has full functionality please. Gotta be better than cobbling onto this horrible thing all the time!

Not Opening. I have used this app for quite a while, but it has stopped functioning. It won’t open any more. The blue page pops up and after a while goes away. I have deleted it and then opened it and it works for a day then quits again. This is not a fast way to get information.

Make time to use a desktop - but even that isn’t very good. Kaiser keeps pretending they offer online services but they all seem to fail in the end. Schedule online? What a joke. Do messages? Clunky design, pain in the but to manage. This app can’t even get the sign in right. Everything is sooooo poorly designed you wonder if they even tested its functionality before launching it. Yikes, make time to use your desktop (even though in the end if you don’t pick up the phone and call the experience will be bad and dysfunctional and inauthentic. I’ve had enough, in switching health care providers next open enrollment).

Open, crash, delete, repeat. This makes over a dozen times I’ve had to delete this app and reinstall it again in order to be able to sign into my account. This is beyond sickening. This app works fine once, the first time I use it after having to delete it after having used it once after having to delete it again because I used it and it crashed after the last time I used it after the last time I had to reinstall it after it crashed again after the last time I deleted it so I could reinstall it after it crashed again.

Constant login & critical failures. Every incarnation of this app has the same constant failures as the last version. Constant logging in, when you compose emails to your care team longer than 1 sentence it fails and you constantly have to start over. I find myself copy/Pasting every other sentence before I throw my phone across the room in frustration. It’s better than having to navigate to a website, but the latest version is even less intuitive and more annoying to navigate than the previous. It was already broken, and they made it WORSE!! Please hire decent developers next attempt. This is a medical app, it shouldn’t be this hard or complicated or prone to FAILURES. Currently I can’t even log in. I’m only here looking for an update, nope, no update, just the app NOT WORKING AGAIN.

Bad app, worse company, setup for non-healthcare. Setup for “nurses” to copy and paste basic info from website instead of reading messages and answering health questions. You can’t respond, you have to start a new chat copy and pasting everything into the new message and once you do they they send even more random text about how to contact member services. I have covid. Please read and answer my questions. Once you point out the answers don’t even relate to medicine your messages won’t send.

The most unreliable, unusable app ever. This app is maybe a health hazard. What do you do when you're sick, the KP WA app and website that they so specially designed all for themselves from the ground up doesn't let you log in, and there's no way to reach your doctor directly except THROUGH THE APP OR WEBSITE? These problems have been going on for all the years I've been a KP member up in WA. And they've only gotten worse, not better. They seriously need to scrap this app and move back to the sane app and website that literally everyone else uses besides in WA.

App won’t login. I keep getting a message that the app can’t connect to the server, but my wife has no issues logging in from her phone and I can log in to my account through a browser. Tried to use the app support link, but that doesn’t load either. Tried uninstalling/reinstalling, restarting my phone, and everything else I could think of but the problem persists.

So Frustrating. Ok, first every time I write a message it times out, and I have to start all over again! Second there is no search functions for tests like labs so I have to scroll and find it. Third, if I go into my sons account, I have to exit and re-log in to get into my account. Fourth, Touch ID is worthless unlike my other apps, and finally it is not user friendly. My goodness please get technical help to fix this crappy app!

Signing in. EVERY TIME I try to log in, it takes multiple attempts. A pop up with something like “try again” or “cant sign you in at this time” will come up and if I try at least 5 times I can get it. It’s not convenient or normal for a app though. Especially with a MEDICAL app, where I need to check my appointments or pay my bills. Honestly quite disappointed with Kaiser as whole overall. Since this a review of the app and not Kaiser though, I’ll just say the app is bad.

App not working. Just got notification to update app. Did so, now cannot log-in. App takes me to ‘regular’ Kaiser site on the web. Only options are to download app (which already done) or sign into the non-Washington site. Please fix..

Bad app. Good idea but cant sign in.. The idea is great only if it worked. Wa state has always been on a separate system for some reason. Only state out of all of them. It use to work great and now it wont even let you log into the app. It generated several issues with my account. I’ve repeatedly called the 800# for them to undo that lock the app put on my account and reset it. It can not recognize my login info but i have zero issues logging into the website. On the rare occasion you can get it to work the hospitals install a cell phone blocking tech on site so using this app at the reception desk is useless. I have learned to keep a screenshot of it on my phone hidden for quick access.

Awesome app!!. The app works great, I’ve used it easily many times under high stress situations with my baby. Grateful for the virtual care options available 24/7 and the ease of access. If people are having trouble with the app, I’d wonder if the issue is with something else.

Download “older compatible version” suggestion fails to work. I have an older iPhone which can not go above iOS 12.5.5. The Kaiser app requires me to upgrade, taking me to the Apple store. The Kaiser App says I can not get the latest version, but “you can download the latest compatible version”. Following this button/link goes through an endless cycle of “you cannot download this version, but you can download the most recent compatible version”. Searching online and at the App Store for older versions does not find any options for the older versions either. This makes the Kaiser App useless for me as it will not open- it forces an upgrade that is not possible to do.

Very Useful Healthcare Tool. I’ve relied on this app quite a bit the past few years while navigating my and my children’s medical needs. It has been an invaluable resource. I’ve been especially grateful for past records being available all the way to before Kaiser took over Group Health, it helps me understand and share medical history. The difficult scheduling issues people complain of aren’t due to the app, they’re a systemic issue with Kaiser. I understand the frustration but it’s not one the app developers can control. The only issues I’ve had with the app were messages getting dumped while I was composing them and a brief time where my child’s main page showed my medical appointments instead of his, otherwise I’ve not had any problems the years I’ve been using the app and I’m truly grateful to have it.

Very poor app. Poorly designed app. Often get error messages. Also, when clicking on a Kaiser email on my iPhone, it doesn’t open the app. Instead, it opens the browser for login. This is not a good way to do it. Most other apps when clicking on an email on the mobile device open the app and then Face ID is applied. This is a simple thing for the developers, but they must not understand.

Completely Disagree with the Bad Reviews. I have used both the CA version and now the WA version of this app. Whereas I understand the frustration with the separation of the systems (I too couldn’t believe they were not the same) I easily transferred over 20 years of records by calling and requesting this (for free). As far as the app is concerned I have never experienced what is being described by others. Typically (all apps have issues and downtime) the app does exactly what I need when I need it. Sure it could probably use some UX work but overall a very functional, useful app.

A Good App Gone Bad. This KP app stopped working when a recent Update promised an improved login experience. As of that update I haven’t been able to login, and the 5.6.1 Update didn’t fix it. Launching the app, it starts to open with FaceID. I get the spinning circle of Doom for several seconds longer than normal, and then it briefly opens to a login page showing Sign In and below it Face ID. Normally signing in with FID does just that and there is no further logging in. If I press either Sign In or FID, the phone goes dark for a second, the circle spins and I’m taken to a new sign in screen that doesn’t use FID. Entering my User Name and Password merely, eventually takes be back to the Sign In/FID page. Over and over again. Deleting and reinstalling the app doesn’t change anything. The “My Doctor” app still works, so please don’t “improve” it. Prior to two updates previous, the sign in was a little clunky, but it worked every time. I don’t know what when wrong this time, but I’m not happy. I’ve deleted the app again so I can login via the website, instead of being kidnapped and imprisoned by a non-functioning app. It will stay deleted until if and when there’s another update. If that app doesn’t work, it too gets binned.

1 year update. A year ago I gave a 1 star review because this app simply failed again and again. It’s 5 stars now and works like a champ! Thank you for fixing this and keep up the outstanding work!

Can’t sign in to app. I have had Kaiser through my current employer for a year and a half, and have had very few problems navigating the app. Recently though it won’t let me sign in. It says I need to finish setting up my account. I sign on a browser and see no issue. I sign in on a computer and again I don’t see any issue. All my information is accessible and up to date, and no new notifications about updating my profile. I’m pretty confused I can no longer access the app, and my employee benefits show I have maintained coverage.

This app is awful. This app makes me want to light myself on fire. I have a child with a horrible genetic disorder and I use this app frequently. The log in lags so bad that logging in is a mess. They changed the send button on the email section to close, so if you are quickly writing an email and used the app before the recent update, you are inclined to hit the close button instead of send erasing your whole email. Kaiser please do better with your app.

Pharmacy blanks most the time does not work.. Yeah from pharmacy part of the program does not load up for me to check my prescriptions pending or available I called tech-support and they give me some baloney about my phone being too old but I’m sure that’s not the case sometimes it works but most time it doesn’t work and it has worked in the past.

Clumsy app. This app has me logging in almost every time I navigate to a new page. It's as if it might be a patchwork of apps badly patched together. I get new notifications for messages I have already read and deleted. The very worst part of Kaiser Permanente's computer system is that there is no way to completely delete a credit card from the system. I have 3 credit cards in the system that seem to be there permanently. No one seems to think it is an issue when I would prefer to have no cards saved. Two of the cards are obsolete because they were canceled due to the information on them having been stolen and used. I have called tech 3 times, talked to pharmacy--where they cannot "see" any saved credit cards, gone online--where I "see" no saved credit cards, but when I go to an appointment my cards are in their system. Frustrating and just plain not good.

Can’t log in after update. Since the last update, I haven’t been able to log in. No matter how many times I reset my password, I get an error message saying I’m unable to log in. The only “log in help” offered is to reset my password, again, or help me find my ID number, which I already have. Even before this update, I had lots of issues with this app. I have an account with Kaiser OR/sw WA and my medications would only show up on one account, and I couldn’t (and still can’t) order refills from the the other. For the amount I pay for health insurance, I hoped getting basic care would be easier. There needs to be better integration between the two.

Brian K Seiter. When I first saw that an update for my KPWA App was available while on my personal Kaiser Site, it read to simply push the yellow highlighted area and update would be automatic? Is that right? No No No! I not only wasnt updated but lost access to the site that was ( just Fine Before) altogether! Not being a computer wiz, I called the number to the company that created this, obviously not yet ready, site update! No answer! Told to leave MY number and I would be called? I was not? Tried again with same instructions and promises with the same No Call Back? I am not only dissatisfied with site update and errant ( yellow banner) , I am livid with Kaiser for making their clients access much tougher and in cases like mine, seemingly just unfixable, too bad? I am unable to file a complaint with Kaiser hierarchy as this has also changed? How convenient? Do not expect any help or apologies in either case as I have never received more than flunky receptionist apologies! Hey Kaiser, good coverage, very expensive and now seemingly uncaring

Works great. Been pleasantly impressed with this app. Easy to login with Face ID. Messages and test results easy to access. Love the feature to receive notifications about possible earlier appointments and switch. I’ve had no issues thus far and have used it for a few months.

Ok, but they really should have copied the real Kaiser (N CA) app instead. I was so bummed to learn that Kaiser isn’t the same everywhere. Moving to WA they aren’t just part of the OG Kaiser out of the Bay Area, but created their own separate island here. Different system with a different app. That means my medical records didn’t transfer correctly (why should they even have to transfer, it is the same system!!) and the apps are totally different. Some things about the WA app look a little nicer but the CA app has more maturity and functionality. Why waste the resources creating something there when there is already something that works great?

Terrible App, do better KP. I was shocked to discover how poor the KP Washington online experience (including app) was. The app won't even log me in 9 times out of 10, simply spinning in circles after completing Face ID until it comes up with 'unable to communicate with server message'. Logging in via web browser is a tricky process, only successfully being able to on certain web browsers on certain devices. Even once I have logged in, pages are constantly unable to load and have to refresh numerous times before they randomly decide they can load. The app and web interface are decent enough IF you can log in, but the whole experience is highly unstable and makes me dread every time I have to use it. Come on KP, do better.

Update doesn’t work for iPhone. It’s been a week since the app was updated, and I still can’t log in from the app. I get an error message every time. “The page you are trying to access is no longer available.” I’ve spent hours on the phone with KP tech support, I’ve updated my system software, deleted and reinstalled the app - no luck. I’m still able to log in on my laptop and tablet. Another update would be much appreciated.

Makes healthcare as easy as it should be. I LOVE this app because it makes taking action on my health a breeze. I’m able to login with the scan of a finger, order prescription refills to send to my house, message with my doctor about concerns and test results and book appointments with great ease. Thank you!

Favorite app for care!. My personal favorite feature is being able to click on “call consulting nurse” if I am sick! No more searching for phone numbers. You can also refill meds, and make appointments. Very handy!

Pretty buggy. Doesn’t work well on an iPhone running the latest iOS. Seriously? Couldn’t do simple things like navigate changing pages where there are multiple in a list. It just popped up the carrot and page number (at the bottom) together on some sort of floating tab that did nothing? No other options for getting to those other pages that I could tell. Closing and reopening didn’t help. Many other little fun glitches. At least I got my prescriptions reordered - I think...

Why does WA need a separate KP app??. When I lived in southern Washington/Oregon I used the KP app and it was laid out perfectly and very simple to use. Ever since I moved to northern Washington I have to get a separate app just to access my medical profile? I can’t use Face ID like the other KP app. I can’t compose a message to my doctor like the other app. I can’t make an appointment like the other app. Any time I try to navigate this app it tells me there’s been an error and it automatically logs me out. Why don’t you guys just use the same app for all regions. Stop trying to be special and different Washington you’re just making this difficult for everyone.

Creating an good app shouldn’t be that difficult!. I changed my original password per recommendation by Kaiser. My iPhone is linked to my iMac. My password update “should” have updated accordingly since it’s linked to my PC. Apparently, that doesn’t matter… But then, herein lies the rub. I try to change my old password to my new one, and it refuses to update it! One issue is that Kaiser’s online form won’t permit the user to “view” the password while entering it in. If you’ve got the smaller iPhone like I have, it’s easier to press the wrong key. Since I cannot see what I entered, I can’t correct any mistakes if made! I swear! It’s easier for someone attempting “identity theft” to login than for the actual user! I wonder why they make it extremely difficult for the actual users to log in, or change their password? It makes no sense since I’m entering in my own personally identifiable information! My iPhone uses my thumbprint to log in, so why doesn’t that suffice?! Why do I have to go through so many steps while continuing to fail to open my app? What kind of application programmers does Kaiser hire to create their phone apps? What boggles the mind is how despite linking my phone to my computer, my login info is not updated accordingly? I’ve wasted more time trying to login WITHOUT EXCEEDING THEIR 5 FAILED ATTEMPTS AND YOU’RE OUT WARNING! This is ridiculous! My fingerprint recognition should be enough!

awful. it seems like Kaiser doesn’t want anyone to actually get the help they need because they make it so difficult to do anything on this app. the app interface is so hard to work with, it will make you sign in multiple times. when look through providers it will not remember your place on the last page and have you start all over at the top. one wrong click and your back to square one. been trying to find a therapist for an hour.

Unusable after the last update. The application worked fine in the past, but after the last update it became totally unusable - it crashes every time I try to start it. The problem can be worked around by uninstalling and reinstalling the app (thus removing all the login data), but after that operation it works only once - on the next attempts to start it, it crashes again.

Garbage app!. Using latest iOS, latest iPad Pro and or 13 phone and even after repeated and confusing instructions from KP’s own Tech team, they nor I could ever get this stupid app to work for video visits. Lost hours of trial and error yet confirmed all settings are correct on a fast internet connection and all other video/sound apps working perfectly on both the phone and ipad! Missed a very important video chat with my Doctor! How dare KP release such CRAP on it’s paying patients!!!!

Won’t open. Worked for years and now automatically closes after opening. Tried deleting and reinstalling multiple times. Nothing helps. Would give a zero if I could. There are so many web address to sort through when using a browser that any times I have put my log in info on the wrong Kaiser site. What a mess. It’s been messed up for months. Why isn’t it fixed yet?

Lousy App. They “updated” this app a couple of months ago and now I have to sign in every time I use it. I’ve switched to just going to their website on my iOS devices because it’s faster! The earlier version was to open the app, select a section to go to, then be prompted to sign in, but all I had to do was click on signin and all my information was entered from my device. Now I open the app and I have to enter my member id, and go searching in my password keychain for my Kaiser password, which involves several steps. I tried deleting and reinstalling the app, and now it won’t let me log in on one of my devices. Lousy app!

What’s the matter with the app???. I have been using the KP app successfully for quite a few years now. This week, however, I get a message that the app is only operable in the Vancouver,WA area? Why? I live in the Everett area and as previously stated, the app was working just fine for me until recently. I get a window to “get the app” so I click on that and am directed to the App Store where there isn’t a download option but I do get an “open” option. When I click on that I am now on my page with Kaiser which is where I want to be without all the extraneous steps. I have even deleted the app and downloaded it again and still have the same problem. FIX THIS!!!!!

just ok.. it works “enough” i suppose. the message center is pretty glitchy and it’s hard to navigate to do simple things. i love being able to refill my prescriptions and pre-check in, but it would be EXTREMELY helpful is there was a reminder that goes off before video appointments. i have missed two appointments in a row now because i don’t get reminders. when there are phone appointments, the office calls to confirm you’re available and then the doctor calls you. i want that for the app. 95% of my appointments are video, just simple push notification that pops up when an appointment is coming up in 15 mins or whatever. we all have busy lives and this would be a simple but great function for us users. thank you.

Worst app I’ve ever used. I can’t explain it better than the title. This is the most infuriating app. It’s extremely glitchy and buggy, constantly crashes and logs you out when you’re in the middle of doing things. Every time I use this app I feel like I need a vodka. It’s extremely frustrating to the point I’ve told my doctors I won’t use their website because it’s impossible. I’m tired of losing my messages mid typing. Or filling out questionnaires 5 times. It’s awful.

Glitchy. You have to login to every individual tab every time you click on it. Messages will send or close before you have written out your message. You can’t schedule appointments for lots of specialists like the behavioral health team. It is impossible to login successfully the first time - it repeatedly gives you error messages until the app decides you have suffered enough for this session and finally lets you in. It alternates error messages to prevent you from logging in. Just a poorly constructed app. One should expect better from such an expensive healthcare company.

My phone numbers.. Downloading an update. I’ll be watching for what I think are very annoying flaws…video visits not always clear, specialists clunky to find, old bios, and for the one-millionth time, please stop using my land line. How many times and ways do I have to go about it? Whether in person or online, it can’t seem to be fixed. I will be fair if this app is better and more robust. I’m a non-paid web site auditor. #ting

Still far behind the times. Kaiser’s healthcare is second to none, but their app is far, far behind. The app is a great way to check appointments, but any other tasks (filling out questionnaires, finding a doctor, etc) are loaded in a laggy web browser inside the app. These pages tend to break, have improper formatting, and are generally a nightmare to use. Things like check-in questionnaires are a huge headache to fill out, and I usually end up opting to just fill them out in person. Kaiser, help me help you save time by making the app easier to use!

Awkward but functional. I don’t think anyone enjoys using this app. It keeps logging you out, sometimes 10 seconds after you just logged in. The text is fuzzy in places. The scrolling is weird, and doesn’t even work the same from screen to screen. The animations seem arbitrary. The layout sometimes makes no sense at all. Sometimes the text is super extra bold, and sometimes it’s so thin it’s almost invisible. Still, I’ve managed to do everything I need to do (after tapping “Log In” enough), so it could be worse. Overall, this is an unpleasant but functional app. But it doesn’t matter, since you don’t have a choice. You have KP insurance, and there’s no alternative to this app. UPDATE: I had a video appointment, and I assumed that’s why I was told to download this app. But the video appointment just opened Safari! Why does this app even exist?

Flawed from the start. Creating an account is almost impossible. It says the member health record number is optional; it’s not. Then it’s buggy and keeps crashing when trying to set up an account. And once I successfully set up an account and password, it keeps telling me I started the process but didn’t complete it so I have to call them for assistance. Oh. But no one can help when you call. Completely ridiculous. It makes me regret enrolling, honestly.

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Very poor app. Poorly designed app. Often get error messages. Also, when clicking on a Kaiser email on my iPhone, it doesn’t open the app. Instead, it opens the browser for login. This is not a good way to do it. Most other apps when clicking on an email on the mobile device open the app and then Face ID is applied. This is a simple thing for the developers, but they must not understand.

Works great!. Never had a problem with this app - does exactly what I need it to do. Refill a prescription? Check! Schedule an appointment? Check! Email my doc? Check! It really is easy to use!

Messaging issue on iOS. They have a “website feedback” action that comes up when you’re composing a message… but it covers the send reply action. And when you click the “website feedback” action it goes to blank page that won’t load. PLEASE PLEASE PLEASE fix this issue ASAP.

Can be more functional.. It would be more functional if the ability to create trend graphs can be accommodated in the test result section. Also this app should allow to copy parts of summaries, or references to links for additional information should be hyperlinked.

Working again. The app has finally updated and now works wonderfully!

Good for Basic Care Management. Well, it’s better than most medical coverage applications I’ve used, but that’s also not really saying much. The app functions well, and as expected. It’s a great alternative to the website for managing basic stuff. I mostly use it for managing my prescriptions, sending messages to my doctor, and reviewing test results and visit summaries. All of that works great! Since the latest update I’m see that my login information never gets saved, making me enter it in every time I launch the app. Hopefully it gets resolved in the next update.

App won’t login. I keep getting a message that the app can’t connect to the server, but my wife has no issues logging in from her phone and I can log in to my account through a browser. Tried to use the app support link, but that doesn’t load either. Tried uninstalling/reinstalling, restarting my phone, and everything else I could think of but the problem persists.

Update app. Please, please, can someone update this app? It takes forever to log in, dumps me out and after the 4th-6th time trying it finally lets me in. I use an apple device, not sure if the communication is the issue or what. Once I am in, I can navigate fine. I have been accessing the main Kaiser site via the internet because it’s been such a PIA. Thank you

Why is this app been down for almost 1 whole month now. I can’t even sign in on the app for almost a month now and have been having to use the internet browser which is even horrible always glitches. The app is so much easier but it’s not even working. This is ridiculous

Frequent sign ins necessary. The app is frustrating to use. I sign in, go to find a doctor, then need to sign in again, then the page doesn’t load. Sometimes I get kicked off completely and get sent to a new page to sign in again. This app needs work. It could be great, but that’s not where it is right now.

Can’t login for 3 weeks. Don’t even bother trying to log in just use the online website. Haven’t been able to log in for over 3 weeks, thought it was a maintenance when it started but turned into me not being able to see very important messages!

So Frustrating. Ok, first every time I write a message it times out, and I have to start all over again! Second there is no search functions for tests like labs so I have to scroll and find it. Third, if I go into my sons account, I have to exit and re-log in to get into my account. Fourth, Touch ID is worthless unlike my other apps, and finally it is not user friendly. My goodness please get technical help to fix this crappy app!

What happened?. Never have linked with MY CHART option for hospital labwork - can not see any hospital results though test is listed. Unsure what happened with the App - this last update seems to have caused an issue with signing in now. Was working better (and just fine) without the update changes.

Faulty prescription refills. Most features work well. But the prescription refill malfunctions in that it will randomly refill something that had expired and was not requested. And charge you for it. Be extremely careful with the refill part of the app.

Latest update broke a great app. Like others here, the most recent update makes it impossible to login at all. I immediately get a page that says the page “expired”. This is such a shame because the app before this update worked amazingly well for me, and I used it all the time. Now whenever I get a text/email that I have a message, I have to login on the computer. PLEASE fix this ASAP!

It’s stupid to have 2 apps. Just spent 30 minutes trying to log in to the “Kaiser Permanente” app. But I’m a Washington resident so duh! I’m supposed to download the app specifically for Washington residents! A sick person (aka me) shouldn’t have to go through the dumbassery of downloading a whole different app in order to access their health benefits. The first thing a person will do is search “Kaiser Permanente” and then download the first thing they see. Not even realizing there’s a separate app for WA. That’s stupid.

Appointments. The app instead of getting better appears to be getting worse. Earlier forthcoming appointments pop up automatically when you open the app. Now I can’t locate them even after my. Searching. Very frustrating.

Not Opening. I have used this app for quite a while, but it has stopped functioning. It won’t open any more. The blue page pops up and after a while goes away. I have deleted it and then opened it and it works for a day then quits again. This is not a fast way to get information.

Not what it could be.. Overall this app is useful but could be much better with a little more thought. Kind of generic. The one thing that stands out as frustrating, is that it constantly closes or logs you out and you have to re-log in.

Just offer the main Kaiser App. PLEASE give me back access to my SoCal App. I could do everything I needed and never had to call your offices, sit on hold, and deal with people messing up the input, and wanting another call back. I don’t need an app to tell me what your website can tell me. I need an app to message my doctor, make and manage appointments, pay bills, track my health records, etc.

Login broken. Since the latest update I am unable to log in. The app itself is workable, but navigation is poor not allowing you to move back and forth without starting completely over. I hope it gets to management open enrollment is now and this app is why I’ll be moving.

Worst app ever. Can’t log in on phone because my phone doesn’t support upgrade needed. Are you working for Apple to force buying new phone? Using app on iPad is so full of glitches it’s practically useless much of the time as well. Also so poorly designed it’s impossible to find information you’re looking for. Utter frustration most of the time.

Favorite app for care!. My personal favorite feature is being able to click on “call consulting nurse” if I am sick! No more searching for phone numbers. You can also refill meds, and make appointments. Very handy!

Updated and much more streamlined.. Renewing my prescription takes all of 30 seconds. The clinician chat worked very well for me, was able to get what I needed prescribed in about 20 min of chatting with a doctor. Very useful tool.

Where is the Apple Wallet Support?. This app in the Apple App Store claims to have wallet support, yet it is no where to be found. The “id card” tab provides the ability to share, printing or emailing, but not the convenience of the wallet that I would prefer. Please provide that in next release.

Horrible app. For a company that has a headquarters near Seattle this app is horrible. Every time I try to long in with Face ID it lags and makes me re-enter the password sometimes more than once. Also makes you re-log in constantly. The links in the app never work or load either. I expect more from a company that requires you to do everything through their app.

Cannot log in. I have been unable to log in via the app for weeks now. I’m able to log in on the website just fine. I’ve updated my password, deleted and reinstalled this app about 10x now on various days. Still no luck. This is incredibly frustrating!! I’m out of my meds, can’t make appointments, nor check-in for my upcoming appointment that I’ve been waiting months for. This is ridiculous.

Pharmacy blanks most the time does not work.. Yeah from pharmacy part of the program does not load up for me to check my prescriptions pending or available I called tech-support and they give me some baloney about my phone being too old but I’m sure that’s not the case sometimes it works but most time it doesn’t work and it has worked in the past.

Costly for the wrong reasons. I opted to go paperless and trusted the app to notify me when I have upcoming bills only for it to notify me when the bill is about a month overdue, costing me a late fee as well. And to add insult to injury, the app isn’t even letting me add new payment methods due to errors with the app. App can be useful at times but I’d highly recommend to keep paper bills coming or at least check regularly so you don’t miss any bills.

Difficult to log in. Since the update, it often fails to log in. If I use Face ID, it’ll do the face scan but not open the app. If I click to use my password, it’ll either takes forever or it gives me an error. Turning off private relay helps, but even doing this doesn’t always make the app work.

Works well for me. I find this app very handy for checking on test results when I’m away from my laptop. Also, it has a digital membership card, so I don’t have to carry the plastic card with me.

Unusable after the last update. The application worked fine in the past, but after the last update it became totally unusable - it crashes every time I try to start it. The problem can be worked around by uninstalling and reinstalling the app (thus removing all the login data), but after that operation it works only once - on the next attempts to start it, it crashes again.

What a mess. Truly one of the most convoluted and labyrinthian apps I’ve ever used. Want to find a doctor? Go click in circles for a while until you give up. Want to pay a bill? Go click in circles and you might finally find the right page, if you’re lucky. If you make one wrong turn it sends you back to the beginning. If you close the app you have to sign back in every time. It’s a mess of pages with almost no information, too many banners and tons of clutter. Kaiser, you’re taking so much money from us, and for what? This clunky, cluttered, junky, hasn’t evolved since 2009 app? Do better.

App not working. Just got notification to update app. Did so, now cannot log-in. App takes me to ‘regular’ Kaiser site on the web. Only options are to download app (which already done) or sign into the non-Washington site. Please fix..

This app hasn’t worked for months. I prefer the layout of the app to the website because it’s more intuitive and it USED to work better. But the app immediately crashes before even loading the login page since around December. It’s frustrating because I can’t see important messages, pay my bills, and order my meds. Please fix the app!!!

Unusable. "Bill Pay" leads to a buggy/unsuccesful cycle between app/browser. Checking messages, health info, etc. (after a few minutes of exploration) - meets basic needs. Nothing extraordinary, by any definition. Very Basic-Becky app. Given the local news mentioned KP staff are likely soon to strike, I doubt meaningful updates due soon (written 8/2/19).

Mostly Non-Functional. This app is almost completely non-functional. All you can use it for is looking at past and previously scheduled appointments and reminders. If you want to schedule anything new, forget about it. Don’t waste your time. Just call and wait on your phone … then wait some more… then schedule it - you know, like 20 years ago.

No email bill, cannot print from iPhone. Making the prescription order not ok. I couldn’t print or receive a copy of the order by email. I thought I had reordered two scripts. They only sent one so I have reorder the 2nd! I ordered on my iPhone. Next time I will go to the web to make an order. I don’t recommend this app for cell phone use. It is time for Kaiser to upgrade it!

Poor reliability. I get “unable to reach server” errors constantly. It’s a roll of the dice every time I launch this app as to whether I’ll even get past the login screen. Not to mention navigate the bizarre info architecture. Not exactly a confidence-inspiring experience from the org that manages my health data.

Worst app ever. You can’t even schedule doctors appointments on this app…like there’s a menu item but it’s non-functional…this is an app that’s for patients too coordinate care and you can’t even schedule appointments 😅 that’s just to name one problem. It’s messy and confusing to use - really basic functions that shouldn’t be complicated to use somehow are.

ios 26 noncompatible. Sadly this app was pretty prone to crashes and dead links. Never thought it would get worse. Ever since I upgraded my iphone to ios 26, this app isn’t even working. I cannot even sign in even though I am able to log in on my computer. It’s bad enough that Kaiser Permanente is offloading its services from in person to online platforms. It doesn’t even work.

1 year update. A year ago I gave a 1 star review because this app simply failed again and again. It’s 5 stars now and works like a champ! Thank you for fixing this and keep up the outstanding work!

Won’t open. Worked for years and now automatically closes after opening. Tried deleting and reinstalling multiple times. Nothing helps. Would give a zero if I could. There are so many web address to sort through when using a browser that any times I have put my log in info on the wrong Kaiser site. What a mess. It’s been messed up for months. Why isn’t it fixed yet?

Non-functional!. Running the latest version iPad OS 16.1 on a new iPad Pro and every time that I attempt to open this app it dies after about 15 seconds without opening. And it has been like that since before the latest Apple updates. Have to use the website instead which is not as convenient. You really need to get this app fixed.

Works well for me. I am consistently able to log in, access my records, refill prescriptions and book appointments. I’m not looking for the app to do much more. I am happy with it.

Unable to update billing info. This app won’t let you update the billing info. CS tells you to go to some other stupid website that doesn’t honor my login info nor can’t it reset my password so I can login. 32mins to update my credit card on file from start to finish, please automate these people out of jobs it’s astonishing wasteful of everyone’s time.

App is literally unusable.. It is insane that I cannot log into my Kaiser account from the app for more than a week now after updating. There is a popup on the app stating I cannot use Face ID because of a known issue (which they seem to have no urgency to fix) prompting me to use my user Id and password, which when I try to use still do not work. Awesome work coming out of a major insurance provider for Washington 👍

Unusable without IOS 18, bad accessibility. It forces you to update the app to even use it. You can’t exit the prompt or anything. AND you can’t even update the app unless you update to iOS 18. Unacceptable accessibility from an app meant for health care. Pretty ironic. Not everyone has the ability to update to iOS 18 which is affecting a lot of patients.

Despicable User Experience.. I can’t imagine something more important in our current predicament, trying to be post-pandemic, current-endemic, than the intersection of information-technology & healthcare. Telehealth is healthcare. To make a user experience nationally that works, then have a worse version statewide is a foolish decision. Shame on you, health insurance company. I’m starting to think healthcare in America is bad, actually?

Can’t refill prescriptions. This app is super buggy and can’t do what it would be most helpful for — quickly refilling prescriptions. It sends me back to the log in page every time. I guess you can use it to see if you have an appointment coming up? But even messaging my doctor from it is spotty. I resort to using the web version every time. KP, why have an app at all if it’s nothing more than a glorified calendar?!