Kaiser Permanente Washington App Reviews

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This app is awful. This app makes me want to light myself on fire. I have a child with a horrible genetic disorder and I use this app frequently. The log in lags so bad that logging in is a mess. They changed the send button on the email section to close, so if you are quickly writing an email and used the app before the recent update, you are inclined to hit the close button instead of send erasing your whole email. Kaiser please do better with your app.

What a mess. Truly one of the most convoluted and labyrinthian apps I’ve ever used. Want to find a doctor? Go click in circles for a while until you give up. Want to pay a bill? Go click in circles and you might finally find the right page, if you’re lucky. If you make one wrong turn it sends you back to the beginning. If you close the app you have to sign back in every time. It’s a mess of pages with almost no information, too many banners and tons of clutter. Kaiser, you’re taking so much money from us, and for what? This clunky, cluttered, junky, hasn’t evolved since 2009 app? Do better.

Lousy App. They “updated” this app a couple of months ago and now I have to sign in every time I use it. I’ve switched to just going to their website on my iOS devices because it’s faster! The earlier version was to open the app, select a section to go to, then be prompted to sign in, but all I had to do was click on signin and all my information was entered from my device. Now I open the app and I have to enter my member id, and go searching in my password keychain for my Kaiser password, which involves several steps. I tried deleting and reinstalling the app, and now it won’t let me log in on one of my devices. Lousy app!

Makes healthcare as easy as it should be. I LOVE this app because it makes taking action on my health a breeze. I’m able to login with the scan of a finger, order prescription refills to send to my house, message with my doctor about concerns and test results and book appointments with great ease. Thank you!

Works great. Been pleasantly impressed with this app. Easy to login with Face ID. Messages and test results easy to access. Love the feature to receive notifications about possible earlier appointments and switch. I’ve had no issues thus far and have used it for a few months.

What’s the matter with the app???. I have been using the KP app successfully for quite a few years now. This week, however, I get a message that the app is only operable in the Vancouver,WA area? Why? I live in the Everett area and as previously stated, the app was working just fine for me until recently. I get a window to “get the app” so I click on that and am directed to the App Store where there isn’t a download option but I do get an “open” option. When I click on that I am now on my page with Kaiser which is where I want to be without all the extraneous steps. I have even deleted the app and downloaded it again and still have the same problem. FIX THIS!!!!!

My phone numbers.. Downloading an update. I’ll be watching for what I think are very annoying flaws…video visits not always clear, specialists clunky to find, old bios, and for the one-millionth time, please stop using my land line. How many times and ways do I have to go about it? Whether in person or online, it can’t seem to be fixed. I will be fair if this app is better and more robust. I’m a non-paid web site auditor. #ting

Open, crash, delete, repeat. This makes over a dozen times I’ve had to delete this app and reinstall it again in order to be able to sign into my account. This is beyond sickening. This app works fine once, the first time I use it after having to delete it after having used it once after having to delete it again because I used it and it crashed after the last time I used it after the last time I had to reinstall it after it crashed again after the last time I deleted it so I could reinstall it after it crashed again.

Ruined app-based appointment scheduling. I used to be able to book an appointment with the specific doctor I wanted in the app. Now it only lets me select my primary care provider or someone I’ve seen recently vs any provider. Very disconcerting for obgyn related appointments. In the most recent update - I now can’t even see available appointments because the only location showing up is somewhere I’ve never been seen/heard of!

Completely Disagree with the Bad Reviews. I have used both the CA version and now the WA version of this app. Whereas I understand the frustration with the separation of the systems (I too couldn’t believe they were not the same) I easily transferred over 20 years of records by calling and requesting this (for free). As far as the app is concerned I have never experienced what is being described by others. Typically (all apps have issues and downtime) the app does exactly what I need when I need it. Sure it could probably use some UX work but overall a very functional, useful app.

Latest update broke a great app. Like others here, the most recent update makes it impossible to login at all. I immediately get a page that says the page “expired”. This is such a shame because the app before this update worked amazingly well for me, and I used it all the time. Now whenever I get a text/email that I have a message, I have to login on the computer. PLEASE fix this ASAP!

Download “older compatible version” suggestion fails to work. I have an older iPhone which can not go above iOS 12.5.5. The Kaiser app requires me to upgrade, taking me to the Apple store. The Kaiser App says I can not get the latest version, but “you can download the latest compatible version”. Following this button/link goes through an endless cycle of “you cannot download this version, but you can download the most recent compatible version”. Searching online and at the App Store for older versions does not find any options for the older versions either. This makes the Kaiser App useless for me as it will not open- it forces an upgrade that is not possible to do.

Bad app, worse company, setup for non-healthcare. Setup for “nurses” to copy and paste basic info from website instead of reading messages and answering health questions. You can’t respond, you have to start a new chat copy and pasting everything into the new message and once you do they they send even more random text about how to contact member services. I have covid. Please read and answer my questions. Once you point out the answers don’t even relate to medicine your messages won’t send.

A Good App Gone Bad. This KP app stopped working when a recent Update promised an improved login experience. As of that update I haven’t been able to login, and the 5.6.1 Update didn’t fix it. Launching the app, it starts to open with FaceID. I get the spinning circle of Doom for several seconds longer than normal, and then it briefly opens to a login page showing Sign In and below it Face ID. Normally signing in with FID does just that and there is no further logging in. If I press either Sign In or FID, the phone goes dark for a second, the circle spins and I’m taken to a new sign in screen that doesn’t use FID. Entering my User Name and Password merely, eventually takes be back to the Sign In/FID page. Over and over again. Deleting and reinstalling the app doesn’t change anything. The “My Doctor” app still works, so please don’t “improve” it. Prior to two updates previous, the sign in was a little clunky, but it worked every time. I don’t know what when wrong this time, but I’m not happy. I’ve deleted the app again so I can login via the website, instead of being kidnapped and imprisoned by a non-functioning app. It will stay deleted until if and when there’s another update. If that app doesn’t work, it too gets binned.

So Frustrating. Ok, first every time I write a message it times out, and I have to start all over again! Second there is no search functions for tests like labs so I have to scroll and find it. Third, if I go into my sons account, I have to exit and re-log in to get into my account. Fourth, Touch ID is worthless unlike my other apps, and finally it is not user friendly. My goodness please get technical help to fix this crappy app!

Still far behind the times. Kaiser’s healthcare is second to none, but their app is far, far behind. The app is a great way to check appointments, but any other tasks (filling out questionnaires, finding a doctor, etc) are loaded in a laggy web browser inside the app. These pages tend to break, have improper formatting, and are generally a nightmare to use. Things like check-in questionnaires are a huge headache to fill out, and I usually end up opting to just fill them out in person. Kaiser, help me help you save time by making the app easier to use!

Pretty buggy. Doesn’t work well on an iPhone running the latest iOS. Seriously? Couldn’t do simple things like navigate changing pages where there are multiple in a list. It just popped up the carrot and page number (at the bottom) together on some sort of floating tab that did nothing? No other options for getting to those other pages that I could tell. Closing and reopening didn’t help. Many other little fun glitches. At least I got my prescriptions reordered - I think...

Not Opening. I have used this app for quite a while, but it has stopped functioning. It won’t open any more. The blue page pops up and after a while goes away. I have deleted it and then opened it and it works for a day then quits again. This is not a fast way to get information.

Absolute garbage. This app is garbage. Doesn’t ever remember my account info even though I tell it to remember every time I finally manage to log in. It also quite literally doesn’t remember my password every time I attempt to log in. Every. Single. Time. I have to send a temp password to my email, which takes upwards of ten minutes to actually get into my inbox, and then half the time it tells me I can’t use my current password as a new one, Insinuating that my previous password, the one it told me was incorrect, is actually correct and it just doesn’t recognize it until it’s too late and now I’m FORCED to create a “new” password (one in which the app won’t remember causing me to start this hellish cycle over and over and over Every. Single. Time. If I could give negative review stars I would, can’t even make a complaint on their website about the app because that’s unable to display the options for me! Such a garbage company who doesn’t care about their patients, nurses, or doctors!!! A family member of mine works for them and tells me all the bad stuff the do internally, they’re unsafe and I hate that I’m a part of their system.

Bad app. Good idea but cant sign in.. The idea is great only if it worked. Wa state has always been on a separate system for some reason. Only state out of all of them. It use to work great and now it wont even let you log into the app. It generated several issues with my account. I’ve repeatedly called the 800# for them to undo that lock the app put on my account and reset it. It can not recognize my login info but i have zero issues logging into the website. On the rare occasion you can get it to work the hospitals install a cell phone blocking tech on site so using this app at the reception desk is useless. I have learned to keep a screenshot of it on my phone hidden for quick access.

Why does WA need a separate KP app??. When I lived in southern Washington/Oregon I used the KP app and it was laid out perfectly and very simple to use. Ever since I moved to northern Washington I have to get a separate app just to access my medical profile? I can’t use Face ID like the other KP app. I can’t compose a message to my doctor like the other app. I can’t make an appointment like the other app. Any time I try to navigate this app it tells me there’s been an error and it automatically logs me out. Why don’t you guys just use the same app for all regions. Stop trying to be special and different Washington you’re just making this difficult for everyone.

Updated and much more streamlined.. Renewing my prescription takes all of 30 seconds. The clinician chat worked very well for me, was able to get what I needed prescribed in about 20 min of chatting with a doctor. Very useful tool.

Favorite app for care!. My personal favorite feature is being able to click on “call consulting nurse” if I am sick! No more searching for phone numbers. You can also refill meds, and make appointments. Very handy!

Can be more functional.. It would be more functional if the ability to create trend graphs can be accommodated in the test result section. Also this app should allow to copy parts of summaries, or references to links for additional information should be hyperlinked.

Terrible App, do better KP. I was shocked to discover how poor the KP Washington online experience (including app) was. The app won't even log me in 9 times out of 10, simply spinning in circles after completing Face ID until it comes up with 'unable to communicate with server message'. Logging in via web browser is a tricky process, only successfully being able to on certain web browsers on certain devices. Even once I have logged in, pages are constantly unable to load and have to refresh numerous times before they randomly decide they can load. The app and web interface are decent enough IF you can log in, but the whole experience is highly unstable and makes me dread every time I have to use it. Come on KP, do better.

Constant login & critical failures. Every incarnation of this app has the same constant failures as the last version. Constant logging in, when you compose emails to your care team longer than 1 sentence it fails and you constantly have to start over. I find myself copy/Pasting every other sentence before I throw my phone across the room in frustration. It’s better than having to navigate to a website, but the latest version is even less intuitive and more annoying to navigate than the previous. It was already broken, and they made it WORSE!! Please hire decent developers next attempt. This is a medical app, it shouldn’t be this hard or complicated or prone to FAILURES. Currently I can’t even log in. I’m only here looking for an update, nope, no update, just the app NOT WORKING AGAIN.

Works well for me. I find this app very handy for checking on test results when I’m away from my laptop. Also, it has a digital membership card, so I don’t have to carry the plastic card with me.

Awesome app!!. The app works great, I’ve used it easily many times under high stress situations with my baby. Grateful for the virtual care options available 24/7 and the ease of access. If people are having trouble with the app, I’d wonder if the issue is with something else.

Make time to use a desktop - but even that isn’t very good. Kaiser keeps pretending they offer online services but they all seem to fail in the end. Schedule online? What a joke. Do messages? Clunky design, pain in the but to manage. This app can’t even get the sign in right. Everything is sooooo poorly designed you wonder if they even tested its functionality before launching it. Yikes, make time to use your desktop (even though in the end if you don’t pick up the phone and call the experience will be bad and dysfunctional and inauthentic. I’ve had enough, in switching health care providers next open enrollment).

just ok.. it works “enough” i suppose. the message center is pretty glitchy and it’s hard to navigate to do simple things. i love being able to refill my prescriptions and pre-check in, but it would be EXTREMELY helpful is there was a reminder that goes off before video appointments. i have missed two appointments in a row now because i don’t get reminders. when there are phone appointments, the office calls to confirm you’re available and then the doctor calls you. i want that for the app. 95% of my appointments are video, just simple push notification that pops up when an appointment is coming up in 15 mins or whatever. we all have busy lives and this would be a simple but great function for us users. thank you.

Pharmacy blanks most the time does not work.. Yeah from pharmacy part of the program does not load up for me to check my prescriptions pending or available I called tech-support and they give me some baloney about my phone being too old but I’m sure that’s not the case sometimes it works but most time it doesn’t work and it has worked in the past.

awful. it seems like Kaiser doesn’t want anyone to actually get the help they need because they make it so difficult to do anything on this app. the app interface is so hard to work with, it will make you sign in multiple times. when look through providers it will not remember your place on the last page and have you start all over at the top. one wrong click and your back to square one. been trying to find a therapist for an hour.

Creating an good app shouldn’t be that difficult!. I changed my original password per recommendation by Kaiser. My iPhone is linked to my iMac. My password update “should” have updated accordingly since it’s linked to my PC. Apparently, that doesn’t matter… But then, herein lies the rub. I try to change my old password to my new one, and it refuses to update it! One issue is that Kaiser’s online form won’t permit the user to “view” the password while entering it in. If you’ve got the smaller iPhone like I have, it’s easier to press the wrong key. Since I cannot see what I entered, I can’t correct any mistakes if made! I swear! It’s easier for someone attempting “identity theft” to login than for the actual user! I wonder why they make it extremely difficult for the actual users to log in, or change their password? It makes no sense since I’m entering in my own personally identifiable information! My iPhone uses my thumbprint to log in, so why doesn’t that suffice?! Why do I have to go through so many steps while continuing to fail to open my app? What kind of application programmers does Kaiser hire to create their phone apps? What boggles the mind is how despite linking my phone to my computer, my login info is not updated accordingly? I’ve wasted more time trying to login WITHOUT EXCEEDING THEIR 5 FAILED ATTEMPTS AND YOU’RE OUT WARNING! This is ridiculous! My fingerprint recognition should be enough!

Update doesn’t work for iPhone. It’s been a week since the app was updated, and I still can’t log in from the app. I get an error message every time. “The page you are trying to access is no longer available.” I’ve spent hours on the phone with KP tech support, I’ve updated my system software, deleted and reinstalled the app - no luck. I’m still able to log in on my laptop and tablet. Another update would be much appreciated.

Unusable after the last update. The application worked fine in the past, but after the last update it became totally unusable - it crashes every time I try to start it. The problem can be worked around by uninstalling and reinstalling the app (thus removing all the login data), but after that operation it works only once - on the next attempts to start it, it crashes again.

Garbage app!. Using latest iOS, latest iPad Pro and or 13 phone and even after repeated and confusing instructions from KP’s own Tech team, they nor I could ever get this stupid app to work for video visits. Lost hours of trial and error yet confirmed all settings are correct on a fast internet connection and all other video/sound apps working perfectly on both the phone and ipad! Missed a very important video chat with my Doctor! How dare KP release such CRAP on it’s paying patients!!!!

It’s stupid to have 2 apps. Just spent 30 minutes trying to log in to the “Kaiser Permanente” app. But I’m a Washington resident so duh! I’m supposed to download the app specifically for Washington residents! A sick person (aka me) shouldn’t have to go through the dumbassery of downloading a whole different app in order to access their health benefits. The first thing a person will do is search “Kaiser Permanente” and then download the first thing they see. Not even realizing there’s a separate app for WA. That’s stupid.

Ok, but they really should have copied the real Kaiser (N CA) app instead. I was so bummed to learn that Kaiser isn’t the same everywhere. Moving to WA they aren’t just part of the OG Kaiser out of the Bay Area, but created their own separate island here. Different system with a different app. That means my medical records didn’t transfer correctly (why should they even have to transfer, it is the same system!!) and the apps are totally different. Some things about the WA app look a little nicer but the CA app has more maturity and functionality. Why waste the resources creating something there when there is already something that works great?

Brian K Seiter. When I first saw that an update for my KPWA App was available while on my personal Kaiser Site, it read to simply push the yellow highlighted area and update would be automatic? Is that right? No No No! I not only wasnt updated but lost access to the site that was ( just Fine Before) altogether! Not being a computer wiz, I called the number to the company that created this, obviously not yet ready, site update! No answer! Told to leave MY number and I would be called? I was not? Tried again with same instructions and promises with the same No Call Back? I am not only dissatisfied with site update and errant ( yellow banner) , I am livid with Kaiser for making their clients access much tougher and in cases like mine, seemingly just unfixable, too bad? I am unable to file a complaint with Kaiser hierarchy as this has also changed? How convenient? Do not expect any help or apologies in either case as I have never received more than flunky receptionist apologies! Hey Kaiser, good coverage, very expensive and now seemingly uncaring

App won’t login. I keep getting a message that the app can’t connect to the server, but my wife has no issues logging in from her phone and I can log in to my account through a browser. Tried to use the app support link, but that doesn’t load either. Tried uninstalling/reinstalling, restarting my phone, and everything else I could think of but the problem persists.

App not working. Just got notification to update app. Did so, now cannot log-in. App takes me to ‘regular’ Kaiser site on the web. Only options are to download app (which already done) or sign into the non-Washington site. Please fix..

Can’t log in after update. Since the last update, I haven’t been able to log in. No matter how many times I reset my password, I get an error message saying I’m unable to log in. The only “log in help” offered is to reset my password, again, or help me find my ID number, which I already have. Even before this update, I had lots of issues with this app. I have an account with Kaiser OR/sw WA and my medications would only show up on one account, and I couldn’t (and still can’t) order refills from the the other. For the amount I pay for health insurance, I hoped getting basic care would be easier. There needs to be better integration between the two.

Very easy to use. I love this app. Mostly I use it to: refill my prescriptions, check my lab results from my appointments or message my care team. I love the feature that shows you the wait times at the pharmacy and lab so I can plan when I go. Also appreciate the digital ID card. I haven’t had a chance to use the care chat but like that I can text message a doctor anytime through the app.

Can’t sign in to app. I have had Kaiser through my current employer for a year and a half, and have had very few problems navigating the app. Recently though it won’t let me sign in. It says I need to finish setting up my account. I sign on a browser and see no issue. I sign in on a computer and again I don’t see any issue. All my information is accessible and up to date, and no new notifications about updating my profile. I’m pretty confused I can no longer access the app, and my employee benefits show I have maintained coverage.

Awkward but functional. I don’t think anyone enjoys using this app. It keeps logging you out, sometimes 10 seconds after you just logged in. The text is fuzzy in places. The scrolling is weird, and doesn’t even work the same from screen to screen. The animations seem arbitrary. The layout sometimes makes no sense at all. Sometimes the text is super extra bold, and sometimes it’s so thin it’s almost invisible. Still, I’ve managed to do everything I need to do (after tapping “Log In” enough), so it could be worse. Overall, this is an unpleasant but functional app. But it doesn’t matter, since you don’t have a choice. You have KP insurance, and there’s no alternative to this app. UPDATE: I had a video appointment, and I assumed that’s why I was told to download this app. But the video appointment just opened Safari! Why does this app even exist?

Glitchy. You have to login to every individual tab every time you click on it. Messages will send or close before you have written out your message. You can’t schedule appointments for lots of specialists like the behavioral health team. It is impossible to login successfully the first time - it repeatedly gives you error messages until the app decides you have suffered enough for this session and finally lets you in. It alternates error messages to prevent you from logging in. Just a poorly constructed app. One should expect better from such an expensive healthcare company.

Clumsy app. This app has me logging in almost every time I navigate to a new page. It's as if it might be a patchwork of apps badly patched together. I get new notifications for messages I have already read and deleted. The very worst part of Kaiser Permanente's computer system is that there is no way to completely delete a credit card from the system. I have 3 credit cards in the system that seem to be there permanently. No one seems to think it is an issue when I would prefer to have no cards saved. Two of the cards are obsolete because they were canceled due to the information on them having been stolen and used. I have called tech 3 times, talked to pharmacy--where they cannot "see" any saved credit cards, gone online--where I "see" no saved credit cards, but when I go to an appointment my cards are in their system. Frustrating and just plain not good.

Worst app I’ve ever used. I can’t explain it better than the title. This is the most infuriating app. It’s extremely glitchy and buggy, constantly crashes and logs you out when you’re in the middle of doing things. Every time I use this app I feel like I need a vodka. It’s extremely frustrating to the point I’ve told my doctors I won’t use their website because it’s impossible. I’m tired of losing my messages mid typing. Or filling out questionnaires 5 times. It’s awful.

Doesn’t work half the time. I have been trying to schedule an appointment using the app ( because I’m stubborn) for the last week. When I press the appointment button I get the spinning wheel of death. I just took the new bug fix update. Still got the spinning wheel of death. Kaiser, hire a competent person to build you an app from scratch that is easy to navigate and has full functionality please. Gotta be better than cobbling onto this horrible thing all the time!

1 year update. A year ago I gave a 1 star review because this app simply failed again and again. It’s 5 stars now and works like a champ! Thank you for fixing this and keep up the outstanding work!

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Faulty prescription refills. Most features work well. But the prescription refill malfunctions in that it will randomly refill something that had expired and was not requested. And charge you for it. Be extremely careful with the refill part of the app.

Just offer the main Kaiser App. PLEASE give me back access to my SoCal App. I could do everything I needed and never had to call your offices, sit on hold, and deal with people messing up the input, and wanting another call back. I don’t need an app to tell me what your website can tell me. I need an app to message my doctor, make and manage appointments, pay bills, track my health records, etc.

Unable to open the app. The app used to work well on my iPhone, but recently I am unable to open it. It asks for a passcode, but once I go to my email to get the passcode, I am unable to return to the screen to enter the passcode. The Kaiser screen just spins and spins, with no place to enter the passcode. I have to use the website now.

Can’t refill prescriptions. This app is super buggy and can’t do what it would be most helpful for — quickly refilling prescriptions. It sends me back to the log in page every time. I guess you can use it to see if you have an appointment coming up? But even messaging my doctor from it is spotty. I resort to using the web version every time. KP, why have an app at all if it’s nothing more than a glorified calendar?!

I love the app. I love the app but I wish they would make it so the parents can add their little ones onto it as well so we can quickly access their information on the go. It would just be way more convenient!

Easy to use!. Easy to see results, request rx refills, and my doctors sends me messages I can view quick. If you hate paper, get the app!

Impossible to use. KP Washington app is impossible to use. It asks to go to web first to continue usage. But even after that it still doesn’t work. I think in two years it worked only once or twice for me. Making KP one of the worst insurances on the market. Because it’s almost impossible to use it.

Exceedingly user unfriendly. This app needs major overhaul by someone who has a freaking clue about user interface. It is very clunky and counterintuitive to use. Unfortunately, I don’t have an alternative so I’m stuck with my frustration.

Appointments. The app instead of getting better appears to be getting worse. Earlier forthcoming appointments pop up automatically when you open the app. Now I can’t locate them even after my. Searching. Very frustrating.

Broken, not functional. App worked fine for years. It’s suddenly prompting me to finish setting up my account on the website. After following the link, there is no additional setup required. App will not allow me to do anything else.

Good for Basic Care Management. Well, it’s better than most medical coverage applications I’ve used, but that’s also not really saying much. The app functions well, and as expected. It’s a great alternative to the website for managing basic stuff. I mostly use it for managing my prescriptions, sending messages to my doctor, and reviewing test results and visit summaries. All of that works great! Since the latest update I’m see that my login information never gets saved, making me enter it in every time I launch the app. Hopefully it gets resolved in the next update.

Needs improvement and apple wallet support.. App is super slow no matter what your connection is and you don’t offer to let us load our member card into our wallet. That should be a base functionality.

The devs should be fired. Whomever Kaiser contracted out to make this app should be fired. This is one of the slowest apps I have ever used, continuously signs me out while I’m using the app in active in the menus, and has cryptic notifications when clicked on, take you nowhere. The Northern California Kaiser app was awesome. I don’t know why they had to try to reinvent the wheel with this for Washington state.

Easy!!. Im very happy with this app, easy to message my doctors and refill my medications. It is nice not having to turn on my computer for those things.

Worst app ever. Can’t log in on phone because my phone doesn’t support upgrade needed. Are you working for Apple to force buying new phone? Using app on iPad is so full of glitches it’s practically useless much of the time as well. Also so poorly designed it’s impossible to find information you’re looking for. Utter frustration most of the time.

Literally won’t let me access my care. From California originally, moved to WA about a year ago. For 4 months now, I have been unable to sign in to the kp Washington app. I’ve submitted 3 reports/complaints and nothing has been done. Sad to see that Kaiser doesn’t care about getting their patients easy access to the healthcare they pay for…

Practically unusable. For how much money I spend every month, you’d think they could have a working phone app. Constantly sends you back to the password sign in screen. I was using this app to keep track of bills. It is not up to date. Didn’t show a small bill, and now it’s in collections. Get your crap together kaiser.

Don’t update. Don’t update once you update you will be logged they will ask you for the password again and if you don’t remember it, you have to go through a ridiculous process they could use your old credential.

get the app within the app. when I use the app and login it sends me to a page where it tells me to get the app. So I click on that go to the app I open it and sometimes it let me in and sometimes it’s just stuck What do I do when I use the app and it wants me to download the app that I’m already using lol

Frequent sign ins necessary. The app is frustrating to use. I sign in, go to find a doctor, then need to sign in again, then the page doesn’t load. Sometimes I get kicked off completely and get sent to a new page to sign in again. This app needs work. It could be great, but that’s not where it is right now.

No email bill, cannot print from iPhone. Making the prescription order not ok. I couldn’t print or receive a copy of the order by email. I thought I had reordered two scripts. They only sent one so I have reorder the 2nd! I ordered on my iPhone. Next time I will go to the web to make an order. I don’t recommend this app for cell phone use. It is time for Kaiser to upgrade it!

Can’t schedule appointments, no chat notifications. I can only schedule appointments with 2 doctors (3+ weeks out), can’t add new doctors, can’t view any appointment availability. Trying to use the app chat is an exercise in frustration as there’s no notifications, so you might as well just call.

Can’t even log in. My credentials are correct. I’m able to log on my browser. I’ve tried several times over the course of a few months and every time I try to log in, it just says “the page is no longer available”.

Great app. This app is super handy when trying to look up basic info and where I can go. I love that you can see wait times at the clinic!

What happened?. Never have linked with MY CHART option for hospital labwork - can not see any hospital results though test is listed. Unsure what happened with the App - this last update seems to have caused an issue with signing in now. Was working better (and just fine) without the update changes.

Insurance app that loves to deadname trans people. Another app that asks for a preferred name and then immediately announces “Hi (deadname)” in the largest font they can fit on your screen. When I tried to update my email address to leave feedback on the app itself it says this service is temporarily down. I’ve been trying for months so i think temporary might be a stretch. I pay waaaay to much money on insurance for an app this bad.

Not user friendly.. The difficult functionality of this app is a befitting avatar of the Byzantine health care system it’s supposed to help patients navigate. But it never misses an opportunity to remind you of all the COVID vaccines available. Not impressed.

Can’t refill prescriptions. Every time I try to refill prescriptions it says its having issues processing my request and to try again later. This has been an issue for a long time now. Also my log in info is never saved no matter how many times i select save my log in info.

Non-functional!. Running the latest version iPad OS 16.1 on a new iPad Pro and every time that I attempt to open this app it dies after about 15 seconds without opening. And it has been like that since before the latest Apple updates. Have to use the website instead which is not as convenient. You really need to get this app fixed.

Don’t upgrade the app. Opened the old app. It told me that I should upgrade. I made a mistake and did that. It upgraded the app - and as a added bonus determined the correct credentials to log in, changing them to insure logging in doesn’t work. Contacting support is a joke! If I could rate this 0 stars I would

Login. I have to change my login password several times and I get logged out and I have to call IT to reset Accounting is a nightmare credit cards comes with errors when you schedule payments The sad part even KP folks acknowledge the APP is an issue U can not use face recognition the app go crazy Need a lot of attention

Update app. Please, please, can someone update this app? It takes forever to log in, dumps me out and after the 4th-6th time trying it finally lets me in. I use an apple device, not sure if the communication is the issue or what. Once I am in, I can navigate fine. I have been accessing the main Kaiser site via the internet because it’s been such a PIA. Thank you

Horrible app. For a company that has a headquarters near Seattle this app is horrible. Every time I try to long in with Face ID it lags and makes me re-enter the password sometimes more than once. Also makes you re-log in constantly. The links in the app never work or load either. I expect more from a company that requires you to do everything through their app.

Issues resolved?. Looks like the app was updated and resolved the previous login issues reported in the last uear. So far so good for me.

Works great!. Never had a problem with this app - does exactly what I need it to do. Refill a prescription? Check! Schedule an appointment? Check! Email my doc? Check! It really is easy to use!

Quick and easy access. I like the minimalist design and features offered in this app. Even my father in law can use it.

Very Broken - Poor Workflows. This app is broken at best. Many essential items like “find a doctor” just don’t work. The app is very unresponsive. Honestly, I’m not sure I can even use this and left wondering what my alternative is. The website is pretty janky too. I hope the medical care available is significantly better than the app.

Despicable User Experience.. I can’t imagine something more important in our current predicament, trying to be post-pandemic, current-endemic, than the intersection of information-technology & healthcare. Telehealth is healthcare. To make a user experience nationally that works, then have a worse version statewide is a foolish decision. Shame on you, health insurance company. I’m starting to think healthcare in America is bad, actually?

Unusable. "Bill Pay" leads to a buggy/unsuccesful cycle between app/browser. Checking messages, health info, etc. (after a few minutes of exploration) - meets basic needs. Nothing extraordinary, by any definition. Very Basic-Becky app. Given the local news mentioned KP staff are likely soon to strike, I doubt meaningful updates due soon (written 8/2/19).

I can’t log in no matter what is tried.. I have been on the phone back and forth with tech support for probably 5 hours overall. Nobody can link my accounts and log me in to the app. What a complete waste of time and Kaiser has lost points with me big time.

Does not log you in. The app does not log you in and makes it a pain to do simple things. 0/5 stars because I can’t even log in. The website is no better either as it will not log you in. What’s the point of having this access if it works maybe 5% of the time?

Update in February 2022 made it unusable. Ever since the most recent update my app won’t work. It takes me to a login in page and then states the page has expired now I’m in. There is no way to navigate to another page so I cannot use the app. Is disappointing because I loved the app before.

Crashes every time on iPad. This used to be a good app, but suddenly it has started crashing every time I open it on the iPad. The iPhone version still works. I have tried deleting and reinstalling (yes after a power cycle) and it still crashes. No way to contact support for the app so I guess we have to post it here.

Bad like everything Kaiser. Not surprised this app doesn’t work. Every time I try to sign in a different error pops up. Bad like everything else at Kaiser: website, urgent care, regular care, billing, communication (or lack of). Just plain horrible. Unfortunately a year before we can switch

Poor customer service for help dealing with app that Quit working. Quit working a couple days ago because my iPad Airs current updated iOS is 12.5.5. Apple says only way to use app is to get developers to provide earlier version that works with an earlier version of iOS than 13.

Poor reliability. I get “unable to reach server” errors constantly. It’s a roll of the dice every time I launch this app as to whether I’ll even get past the login screen. Not to mention navigate the bizarre info architecture. Not exactly a confidence-inspiring experience from the org that manages my health data.

Unusable. After logging into the app while sitting in my Washington state living room the app says it appears I am not in Washington and suggests I download a different app. It does have a link titled “I am a KP Washington member” however pressing it just loops you back to the login page. So, there’s no way to launch the app. I guess I’ll stick to my laptop.

Log in problems galore. Every single time I open this app it refuses to log in at least twice before getting in, if at all. Even with Face ID. Does not remember passwords and even with a correct password doesn’t work. Have not once been able to get the app working within the actual Kaiser building. Terrible

Won’t open. The lasted version won’t open on my iPad, just shows an initial screen with its title for several seconds and then closes. Worse, not some notifications when clicked on try to open the app and then disappear after that attempt.

The update broke the app for iOS 12.. You then gave me a pop up to download an earlier version but that download also will not start. You have cut off my access to K-P online. You should fix this issue. The old app worked perfect for those of us who can’t spend a thousand dollars for a new smartphone.