Kaiser Permanente App Reviews

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Need Self Reporting Ability. This is a good app. I can get my lab results as soon as they become available. I can re-order my medications quickly and easily. What would really be nice is the ability to self report health data like weight, BP, blood sugar levels, cholesterol levels and so on. I’m trying to lose weight so I periodically weigh myself. Instead of some other app why can’t I keep that data here? I go to the Stanford blood bank and they compute my cholesterol level and take my BP. Why can’t I keep that data here? The data I enter could be tagged as “self reported” so a medical provider would know if the data was my measurement or if it was taken by a professional. Providing this capability could be a plus in a patient’s health care. Imagine an overweight patient with a blood sugar and cholesterol problem. Instead of only having data points from when they see a Kaiser professional (primary physician, physician’s assistant, nurse, dietician, etc) the health provider has as much data as possible. This could help reveal trends in health related behavior and thus better allow the provider to tailor treatment. Mobile computing could take health care to another level but health care providers like Kaiser are only scratching the surface. Hopefully someone at Kaiser will see these comments and will consider the enhancements I have suggested above.

Lots of loading glitches. I used to have Kaiser in Southern California and I absolutely loved the experience and most of all, the app and how simple and convenient it made everything. I just got Kaiser again up in Northen California and downloaded the app. The appearance is totally different than it used to be (I assumed it was a SoCal to NorCal thing but upon reading reviews it seems they recently redesigned it). I keep getting email and push notifications that I have new lab results but every time I try to check them in the app it loads for a few seconds and then just displays a blank white screen with my name at the top. I’ve tried closing the app and reopening and I’ve tried it at different times of day on multiple days. I even tried using the link provided in my email and logged directly onto the site through a browser but it just sits there saying loading for ages and never actually loads my test results. Today, I just tried to send a message to my doctor to explain I can’t access any of my results and see if she can have them emailed directly to me, but suddenly it won’t load any of my messages and won’t let me compose a new message until it loads. I’m really disappointed with this app now. Hoping it’s all a bunch of kinks you just need to work out with the redesign and that the app will be better than ever soon. Please look into these issues ASAP. Thanks!

So many frustrations. There’s so many aspects of this app that are incredibly frustrating! From the moment you open the app through navigation, it is frustrating. I have several people linked to my account so when I am notified that there is a new test result, I have no idea which account to open there is no highlight on the family member within my account. Then there are healthcare reminders that every time you click on them they never go away. there should be a dismiss or disregard or ignore button so that those healthcare reminders go away. But it is impossible. I get my flu shot through work, there is no option to say I got this elsewhere or disregard, or ignore. Then, when you go into any sort of test results, it would be nice to see past results in trending right there, but you have to navigate around to accomplish that. Pharmacy is in a completely different section and the prescription for vision is in an entirely different location. It is just a horrible application. I understand HIPAA and privacy, but this is ridiculous.

Rave review. I have now been with Kaiser Permanente for a few years since retirement. I truly love it. They have a great system in place, and you pass through the system easily and efficiently. From operations, procedures, prescriptions, and general well-being checks I have had excellent experiences. A medical organization is more than being efficient and having a good system in place, and I can’t think of one member of staff that hasn’t been kind warmhearted and treated me well. KP. seems to have attracted or trained staff to be welcoming and informative, and that is at the heart of healing. I always feel in very good hands when I am there at any of their facilities. As I usually say to the doctors and staff that care for me in these facilities, “Always nice to see you, just not too often!”

No doctors. We returned to Kaiser after having other insurance for 6 years. We had really good experiences previously and we’re excited to return. Since coming back to Kaiser it has been a nightmare! My previous doctor was still there but we had to choose a different one for my husband. We were surprised that it took over a month to see our primary doctor and a few months into the year my husband’s doctor left! We decided to keep Kaiser for 2024 but I think that was a huge mistake. Two days into 2024 we discover we have got Covid and can’t get into our doctor until middle of feb. I guess we will have to sit at urgent care all day if we want to be seen. E-visits are discontinued and phone visits are booked. There are no options here! The doctor told us before he left that Kaiser can’t keep doctors in CA and they all have triple the patient loads because of it.I don’t know what happened but if we live through this year we will be switching insurance back to ppo and find a practice that actually wants to see patients. Don’t waste your time on Kaiser.

A Mostly Good APP With Some Problems. Having used this APP for many years I have watched it improve overall, but consistently fail in one important area, configuration. As an example you can enter your email address & cellphone number, but you can’t enter your daytime or nighttime phone numbers. This makes ordering things from the pharmacy painful. In each order you must enter daytime & nighttime phone number for each order. The APP doesn’t even remember what you entered during your session. I just had to enter my daytime & nighttime phone numbers twice in one session because one pharmacy item has to be picked up at the pharmacy & several other items can be sent. Missing is a configuration section to setup payments for the Kaiser Pharmacy & other Kaiser Permanente bills. The last big issue is that you can read your documents, but there is no way to either download or print these documents.

Tech is awful and no one helps with it. The entire system runs on the internet system but they have no I.T. Assistance. The same problems occur for years. This triggers major problems unending. I was sent to the wrong hospital for surgery. I was not notified that my procedure was canceled because my provider was out that day and they rescheduled another appointment without asking me while I stood there at Kaiser for 4 hours. They canceled an appointment. Did not ask me even though I was standing in front of them. The scheduled appointment for me with a completely different provider I’ve never met, on a day I was out of town. They didn’t ask, not inform me. Another time , my wife and I took off work and that was difficult and showed up for a procedure but the doctor said he wouldn’t do it. No real reason. Just no. He planned it himself. We’re frustrated and feel zero autonomy.

New Member. When using the app as a new member and one outside if the Kaiser area, using contracted doctors, the site is useless except ordering prescriptions but not ordering as a first time user. I have to call even after switching my prescriptions over (after a hour long phone call) when I want to get them the first time. This means calling for each one when needed. Calling is waiting on the phone for up to 45 minutes and being switched from this department to that. Also, after I was mailed a letter about denial of a doctor and wanted to dispute the decision, I was unable to find the letter online or any availability of how and who to call to begin this process. On the MyChart app I am able to find each letter sent to me and all correspondence. As a new member, I am also unable to choose my doctor outside of Kaiser that I was already established with whom Kaiser is contracted with in the app. The app needs improvement for new members and member outside the Kaiser area.

Patient. Kaiser is a team of the greatest hearts, minds, spirits and skills medically that I have seen in my seven decades of life on this planet. I’m not accusing them of being perfect! But I am effusively praising their ability to handle the imperfect with Grace, goodness, successes after success, and authenticity relative to the less perfect ways things can sometimes happen. I can’t recommend Kaiser highly enough and I thank God for every member of the Kaiser team every day. May God continue to bless the people, the practices and the results Kaiser produces. May God continue to expand the pharmaceutical practices scientifically so that doctors can practice medicine in freedom, and excellence. When I do pray medicine is protected by all of those who swear allegiance to God in order to practice medicine. God bless Kaiser. Thank you.

Great care and communication. I’ve been a patient at Kaiser for many years and appreciate the efficiency of one of the first HMO systems in the country. I’ve been able to access doctors and specialists for a variety of needs and referrals in a timely manner and with seamless communication. I find the online patient portal easy to use, and it allows me to contact all of my doctors with questions and issues when I have a concern. I usually hear back within a day if it’s urgent, and a bit longer if it’s non-urgent. When I’ve had issues with care or follow-up or costs, I’ve been able to appeal. The results have been satisfactory as well. Both my husband and I have had surgeries over the years with good outcomes. The preventive care is especially good. We appreciate our doctors and providers and recommend Kaiser to our friends and family.

Advice to Those Having App Issues. When the app is working, it’s fine…convenient and useful. But when it’s not, it’s REALLY frustrating. I’ve experienced the same endless blank screen loading issues others have. My guess is that the problem was that the app can’t handle the unexpected things thrown at it that accessing KP via a web browser can. Kaiser seemed to be wanting me to opt in to paperless options and I could see that via the web page in Safari (first thing I encountered when logging in) but my guess is THAT was what was causing this app to choke…something this app didn’t recognize or know how to interact with or offer me some app friendly version of. Once dismissing the paperless option via the web I was able to return to this app and log in successfully. Hope that’s of some help to others experiencing similar. Despite the workaround, I wish they’d fix this at their end.

This app is great until you order your meds. You can’t really order your meds through the app. Everytime I’ve done this it’s not gone through correctly. I have text alerts on so I won’t run out of meds, yet the last 3 months after receiving the texts I immediately put my prescription through for delivery. I make sure to hit every confirmation button to make sure it gets sent through yet it doesn’t work the first time. Once I did it 3 times in a row to make sure and it STILL didn’t send my meds. I notice after about a week that my meds haven’t been sent yet (didn’t receive the text about it) so I go back to the app and see when I refilled last (KNOWING I just put my prescription through a week beforehand) yet it doesn’t work. Everytime it acts like I haven’t put the order through. So a week after my reminder text I put the prescription through AGAIN and for some reason it works every time. After a week. Why? The app shouldn’t be bugging like this. People need their medication. I don’t have a car to pick up my medicine or I would just do it that way.

I Gave Kaiser Permanente 5 Stars. We have been members of Kaiser for over 34 years. Our son is now 40 so the range of specialities we’ve experienced is broad. My husband is 83 and I will be 80 shortly. We’re going to doctors more frequently as is expected for our age. The doctors care. Their teams care. Caring, warm courtesy and a bit of humor combined with knowledge, intelligence and experience is foremost for my husband and me. We have both experienced life saving situations and can speak highly of the care we received, before, during, and after. All of the facilities we have visited are “polished.” Kaiser is ahead of the care curve and in using advanced methods. Over the past two years we’ve been exposed to other KP facilities for speciality imaging equipment. It’s wonderful to walk into these large, light filled, bustling, efficient and super clean centers and feel comfortable. Being able to text your physicians and receive responses within a 24 hour period was a “gift” and has been the normal way of doing business at KP for quite sometime. I am always struck when friends tell me they don’t have that advantage. It’s been a reassuring asset on all occasions. We also appreciate that you have great free easy parking at all centers. It is easy to give KP 5 stars. We thank you for the care you have given and will continue to give our family.

app difficulty. I’m having technical difficulties with the Kaiser app. My problem is I am unable to log in on my personal device; but I am able to log in through my girlfriend’s phone. I’ve tried deleting the app it’s self several times and even deleted it off the iCloud and reinstalled but it didn’t work. I also tried changing my password to see if that could work but still didn’t. When I do attempt to log in it stays on a loading screen for ever and won’t go any further than that. When I log in through my girlfriends phone it loads right in . What do you suggest that I do? I even tried contacting the web manager with this information with this exact message but now that website is even saying my response is invalid because of this (you’ll read below ) but there is nothing invalid about my concerned statement “ Your message contains invalid characters. Please use only letters, numbers, and the special characters ! - : ' . , ? / $ % ( ) in your message.” I would just like to log in through the app on my personal device any help is appreciated thank you

Right knee diagnostic results from an MRI. Finally, I have a diagnosis after suffering with pain for over a year and numerous visits and messages to my doctor. He told me I had osteoarthritis. He also told me it was gout and prescribed medication which I didn’t take after researching gout symptoms myself. I didn’t have enough symptoms to warrant the strong meds that were prescribed. A physician taking over for my doctor while he was out of the office, responded to one of my pleas for help by taking me off my statin. After not being on the statin, the miserable aches I experienced mostly in the evening have diminished in my calves. However, I still have periodic aches in my shin. My stiffness in mostly my right leg has crippled my walking ability! I can’t get to the bathroom without holding on to furniture and stumbling at night. My husband has to help me out of the car and I must hold on to him for stability when traveling. I use a cane to help me off and on. I have been desperate for a solution. My doctor tells me I must lose weight! I’ve lived a nightmare with my mobility thinking this is the rest of my life with little help. That’s why I finally begged my doctor I need a diagnosis to know what I’m really dealing with. I have asked for an orthopedic referral before during an office visit and I believe in one of my former messages. I was only referred to xray. I hope this message through my experience helps others that may have my same issues!

Needs work on viewing the past visits function. This app has mostly worked great for me. I like that I can view my test results as soon as they come in without having to wait for someone to call me with them. Also being able to order medication refills to be payed for and sent by mail is a huge time saver. The one suggestion I would make is to improve the reviewing past visits function under my medical record. If you want to view anything earlier then the last 7 or 8 visits you click on the bottom of the screen to load more visits. Let’s say you want to view two consecutive visits from 1 year ago. So once you find the one you want after clicking multiple times to load more visits and you view it then you have to hit the close button. However it then takes you right back to the most recent visit you had and then you have to go through the process all over again of clicking on load more visits till you get to the one you want. Instead of being able to go back to the first one you viewed and then be able to right away click on it you have to click so many more times just to get back to visits you need. There should be a search function by date or even month or year so you don’t have to spend so much time to get to the visit you want nor make it a multi step process to view multiple visits from around the same time. I just spent 10 minutes trying to find one visit from 2016 - it shouldn’t take that long. If this one function were improved I would give it 5 stars.

Sometimes good…. There are a lot of convenient features…, until they are inconvenient. For instance, you can schedule appointments in the app. But, it allows you to set up labs that actually need to be set up through the doc, and when you try to contact the location to reschedule, you never get the location. Just the call center that takes about 40 minutes to get to talk to the CORRECT people. Bill pay leaves a bunch to be desired as well. I paid a bill, what I thought was the visit where the receptionist wouldn’t take cash and the card machine was down, but somehow it went to a lab bill instead. Not what I was intending the payment to be for. I like being able to message the doctor’s offices, and they are pretty responsive. Refilling rx was ok for mail order. Not so well for picking up. Also, no cost in the rx side, so I never know what I’m paying.

“Order Rx” means nothing for pickup of controlled meds.. The pharmacy knows absolutely zilch when it comes to how to interact with the app, and that is not their fault. There’s no communication with them on how it works and says it doesn’t affect them at all in terms of ordering prescriptions for pickup, like with controlled substances. I have to go in and wait like everyone else, which would be fine except that’s not what the app says. On top of that, if I ‘order’ non-controlled Rx with it, it’ll text me that they’re ‘ready’. But not about anything controlled. The only thing the app is good for in that regard is to prompt your prescribing doctor to approve a refill if they’re not on top of it already. But it doesn’t tell you that explicitly, so until you’ve done it a few times and spoken with your Dr directly you just have to kinda guess. Bottom line, please figure out what you’re trying to do, COLLABORATE with your pharmacists and technicians, and then make sure the app tells everyone correct information. Because what it’s doing now is not okay.

Needs improvement. The app is marginally better than getting information via the phone or website. The biggest problem is pages that don’t load or information that can’t be retrieved, providing no information as to why. I’ve found it usually means there is something that requires special authorization or where something else is missing and the quick pick selections won’t work. Another annoying feature is the layout that pushes notifications to the top every time the app is opened even if you have read them. Sometimes I have to check if a medication is in stock due to shortages and there is no way to find that without calling the actual pharmacy number, not the main number. To me, the app is unfinished and might make life easier for half of the people using it for the most common reasons that tie up phone lines. I find myself spending lots of time on the app to go in circles and hit dead ends. I don’t need an explanation on how to use technology but an explanation of what the app can and cannot do would be useful.

Worked great until recently. I’ve had issues with the My Doctor Online app for months, but the KP app had thankfully not shown signs of issues — until this week. With My Dr Online, my attempts to log in send me to a browser window within the app, but after entering my credentials I receive a “page no longer available” error. Closing that in-app browser window just takes me back to the app’s sign in screen, and that process repeats indefinitely. Now the KP app is doing the same thing: an in-app web browser asks for my credentials, then it displays “page no longer available,” and I’m prevented from accessing either mobile app. I’ve been emailing with someone from “Tier2WebSupport” for *months,* and they keep insisting that nothing is wrong with my account (I never said there was), suggesting basic troubleshooting (deleting and reinstalling the app, etc.), then again telling me there’s nothing wrong with my account (as I’ve said, the issue is with the mobile apps). I sat on hold for 40 minutes this afternoon waiting to speak with “technical support” and finally just gave up because I don’t have the ability to stay on hold all night. The issues with the apps are one thing, but the issue with their “technical support” team outright refusing to acknowledge the problem (or that there is one) and insisting that everything is fine is an entirely different level of ridiculous.

Beta software being used in production. At this stage, it’s more usable, but there are still glaring usability issues with the software.. for example, when viewing a test result, clicking the result opens it, but going back does not go back to the list of results. It exits the results list. There’s a separate button at the end of the individual result to close it, which I know about from experimentation but always forget about unless I went back a couple of times and realize what’s happening in the same session.. Another problem used to be viewing the past visits. It would try to display the pdf file in app and would not be scrollable. Now it doesn’t even attempt to display it., opting to push the functionality off-app instead, which while works, is not a great experience and shouldn’t take a lot of work to fix. All in all, I think Kaiser should either hire better people or give the software team the resources to get the people they need. I’m a software developer not associated with Kaiserbut who can tell good software from bad ones.

Getting worse, not better, over time. I have used the Kaiser app for many years, and have always appreciated Kaiser’s efforts to bring into a mobile experience a myriad of functions and features. Unfortunately, the design simplicity of it has, in my opinion, devolved, especially as it is less intuitive as to where things are to be found. Frustrating. But my biggest complaint regarding the app is it’s stability and the fact that one can’t save, nor does the system do it, ones messages while being composed. I’ve spent 20 minutes crafting a short concise message to my doctor, hit send, system fails, and there is no way to save the message. In short, you lose the message. I now am starting to draft my messages outside of the app, and then copying and pasting into the app. A laborious, poor user experience. The Kaiser system doesn’t even allow you to copy a message after you’ve drafted it, in case it gets lost again when you hit send and the send fails. I love Kaiser in so many ways. The app isn’t meeting the standards of the rest of the organization.

Best Case that can be provided. Have had many different care providers before I started at Kaiser and got pretty good care but Kaiser has by far given me and my family the best care of all, from joint replacements, weight loss, depression, gull bladder, Covid, and everything in between we have had the best care and coverage. One of the biggest perks of Kaiser is that each location ( which is many ) have lab,x-rays and pharmacies, flue clinics and many more services ON SITE for the majority of them . The other great benefits is that the on hands care providers Dr’s and associates have been knowledgeable and kind,caring and happy with their work environment ( the majority of the time ) because corporate dose a pretty good job of working out problems with them . I recommend anyone who has the opportunity to sign up with Kaiser to give it a try so you know the difference between great care and OUTSTANDING CARE .

Scolding. Not customer care oriented. Get penalized for being 15 minutes late. I battle nausea and I take medication for it, prescribed by my doctor. I had an episode this morning, which had me 15 minutes late. You then have to wait 3hours. The member services don’t care, and the employees don’t care. And when your on time you have to wait on the doctor. The member service manager tried to scold me. Stating I need to leave home early enough. And to get up on time. This is the one time I pray they were recoding the message. In November I will not be renewing my membership with them anymore. Kaiser They’ve gotten so big they don’t care about the patients . 🙃🙃🙃 It’s so sad I get called back to the room to take vitals and the nurse says we are working you in cause everyone else is on time. I said nothing. This location is toxic and the nurses comments were rude and disrespectful. How many times I have to be reminded about being 15 minutes late. Everyone I speak to care 🤷‍♂️ 🤷‍♀️

User-friendly experience. The app makes things very easy for me I’m not very tech savvy yet my doctor reads my texts/emails more often than they do voicemails. The provider is able to have direct contact with me and speak to me directly through the emails and phone options are always open but sometimes they may need to get back to me over the weekend or late night and when I wake up or later or that evening they’ve acknowledged the email sometimes just in a few minutes and I like having that direct access to my doctor it makes it easier. There are times that I felt like the clerk(not speaking ill will of anyone) has not delivered the message with the passion that I would’ve spoke to the doctor concerning my issue/problem and it eases the anxiety/worry that I may have knowing that my doctor is using their eyes and can hear me and my concerns versus through a third-party. The medication reminders on the app helps me to keep up with my routine refills as well as new medication list. I’m able to view my test results as soon as they come out versus waiting for a callback and what’s even more convenient is that the test results come with an explanation/understanding of the numbers or the information concerning the test and I’m able to compare notes, test results from last year versus test results from this year for better health management. Thank you Charisse Lee

This is extremely annoying.. The KP app looks better, cleaner and functions very well. With the latest update it periodically crashes upon opening. However, I was hoping the developers would fix the logout issue but apparently they have not noticed this one annoying logout glitch: once you hit “sign out” of your account, the account closes but then the sign in prompt immediately appears, so if you sign in with Touch ID (iPhone) or Face ID (iPhone), you are immediately signed back in if your thumb is on the Touch ID sensor or if your face is in view of Face ID...which they usually are since you’ll be looking at your phone and/or touching the home/Touch ID button to go elsewhere on your phone. Really would be nice if the developers remedied this bug.

A step in the right direction?. The Kaiser online system is still working itself out. To rate this app now would be far too soon so far I’ve had multiple problems with filling prescriptions. i’ve had to call customer service multiple times because the online system is not reporting the correct information. Please fix this as soon as possible. The Kaiser system that the nurse can access is far more active than the system that I can access. I have spent entire days driving back-and-forth between two different pharmacies because your system is such crap. Please fix. if it didn’t take two hours to contact the pharmacy system, maybe it would be OK. i’ve had to go to Kaiser in DTLA the past two years I would say maybe a half a dozen times (I live in Santa Monica there’s a pharmacy here and in SM & DT west LA ) just to confirm the status of my prescriptions because what I can see online is not as efficient as what the nurse can see. As previously stated, please fix the online system.I want to see what my primary care doctor can see.

Unreliable at times, overall ok. Positives are: it is fairly easy to log in to app, I can order refills and make appts w some, not all, providers, message my Dr. I can get updates on refills ready at pharmacy, see physical therapy exercises recommended, etc. Negatives are: occasionally app seems to be shut down at times I wish to use it, like late night hours, the app will shut off if I’m idle too long, I cannot add any documents to attach to messages, only photos I can attach- this is disappointing I cannot send my provider a document via KP. Org, I recently had to hand deliver to my providers office, as no other way to send her a test she had requested I complete and e- mail to her, often medications I actively take are dropped from my pharmacy list with NO explanation and I’m messaging my Dr for a refill, and medications I no longer take linger for years on my pharmacy list, both annoying, and I find the App tricky to use, hard to understand where to click to proceed, hard to predict when app may be offline then I use kp. Org to log on instead which can be a hassle. Could use some improvement , but basically works well for most things I need. Thanks.

Not user friendly. 1) I am not able to reply to my provider’s email. There is not option available for it. So have to either start a new email thread or call which are both annoying. Starting a new email thread makes it difficult for my provider and me to track the issue and for calling I always have to wait for an hour to get someone on the call after dozens of forwardings 2) When starting a new email, there are limited options provided as the title and usually does not match with the issue/topic of the message. Unfortunately there is no option to type a new topic there! 3) This is not for the app but Kaiser P itself. It is really annoying to wait for some services like Ultrasound as there is a long waiting list and never can get one scheduled for sooner than a month! You know how it gets annoying when there is a result that provider looks forward to see and decide to proceed for the next step especially when This insurance is not accepted on other medical sites.

Easy, efficient, and helpful.. Not sure why the app is rated 3.2 out of 5 but I personally have never had a problem doing anything on here. There are a few different things that could be improved upon but I am confident that with time these issues will be improved upon, fixed, and worked out. I think that society has grown a custom to such rapid roll out of tech that they tend to forget that things like this take time to get everything just right. Nothing is perfect, and to roll out a healthcare app on such a massive scale like this, I couldn't imagine that it would be an “easy” task. As For some constructive critiques, I would suggest maybe adding a way to search for lab results by date, test type, location, etc.. this would be a helpful feature (*the last time I checked there was no such feature, I apologize if one has been added recently.) Second suggestion would be to add a feature that shows the patient whether or not their Dr. read their message. But all-in-all i like this app, it has made my life a whole lot easier and I appreciate the hard work that it takes to bring this to scale.

Saved My Life 🙏. I have heard a myriad of complaints about Kaiser over the years, but I have rarely had a problem. I started having headaches at the end of 2015, thinking it was stress, I put off visiting my doctor. By the end of January 2016, my headaches were increasing such that I had to visit my doctor and she offered me some headache meds and suggested I reduce my stress (which is nearly impossible as I am a high school teacher). By the end of March I was ready to quit my job and move to something less stressful, but I made one more call to the advice nurse. After delivering my symptoms, she put me on hold to call a doctor and asked me to come in immediately for a CT. After a fast snowstorm of events led me to emergency brain surgery to remove a growing abscess the was the size of an egg in my brain… the cause of my headaches. Dr. Guppy saved my life, along with a number of nurses, emergency room workers, and more behind the scenes that I never met. Over the following years I faced car accidents related to epilepsy, a result of the TBI incurred during surgery. The ease of access to phone nurses, doctors, and the pharmacy make me feel safe and secure. In a world where big box stores take over, Kaiser may seem like an unfeeling giant, but I deeply appreciate Kaiser Permanente and strongly recommend!

Can’t tell which patients the new messages are for. The new design is unintuitive. It almost seems like the product team ships half-baked product/features for the sake of shipping something fast, without doing thorough usability testing… In this newer version, the messages are grouped by members. So if you have 3 members you managed (such as your kids), there is a drop-down menu to select the individual members. The problem is, when I get a new message from the doctor, the badge shows “1” at the footer, but it doesn’t show up on the message page for each member . So now I have to select each member, open their inbox, in order to check if there is a new message or not. In the older design, it was simplify one tab, and I can get to my inbox for all and read the new message. In this new design, I can end up tabbing 8 times to navigate to multiple pages with loading time in order to see what new message I get. Very frustrating.

Poor. I’ve been a Kaiser patient for 15 years and am earnestly looking for a new healthcare provider. The last several occasions that I’ve needed care has been horrible. After 4 visits, I was diagnosed with bronchitis (the Urgent Care doctor said that I had GERD). My most recent visit was for a herniated disc. I was prescribed Tramadol (narcotic) which did nothing. My primary care doctor (whom I haven’t seen in person for over 2 years) responded to my request for something to help with the pain through a message and suggested that I use lidocaine patches. I do not have a history of being prescribed “narcotics” but I’m starting to feel that my care is being mishandled and I’m just supposed to suffer and/or bear the pain because it’s more cost-efficient for Kaiser. Today, Saturday, I’ve been on hold on the Nurse Advice line to see what else can be done to alleviate the pain that is now going down my right leg. I would not suggest Kaiser at the expense of your health. Find a provider that actually cares about you and not “the bottom line”. That’s what I plan to do.

Different experience with different task. Kaiser doctors are good and pretty knowledgeable doctors. But I had an out of state health issue and was really left with no way to communicate with Kaiser. The hospital gave me my own portal with everything that was done while there. They instructed me to have Kaiser to continue the follow up procedures that would have been done had I stayed there. Yet for that my Kaiser doctors would need the information from the hospital portal. There was no way to get that info to Kaiser. I did end up finally getting a video appointment with a Kaiser neurologist a day after I returned to Georgia. However, the only way I could send my portal files to the doctor was to download the files from the hospital portal then attach them into a messaging app on the Kaiser website that I’ve used before to contact my doctors. However that Kaiser “message you doctor” app only allows 3 attachments, so I had to message the doctor over 10 times so he could see what went on when I was at the hospital. So Kaiser, please get a system where a patient can send to the medical records department at Kaiser the info on the portal given to the patient who was treated at an out of state facility.

Ease of use, but lacking understanding.. Alright the app is cool and it’s very helpful from all the different things it offers. But who in there right mind from the creators thought it would be a good idea to not translate what you are being tested for in the test results page. When a blood/Urine test comes in you get the actual scientific term for whatever it is they tested for like they expect you to understand what your reading. Instead you either search up the term yourself or wait for them to call you to tell you the results of said test. Other than that the app is great and easy to use. Everything you need is organized wonderfully and there isn’t alot going on so you don’t get distracted by things you care nothing about. I will gladly change my 3 stars to 5 once they change the terminology for the different things they test for from the bacteria or infection to what most people know it as. I had gotten a blood test for a stomach ulcer and when I read my test results it made me more scared than before until I had gotten a call for them just to tell me everything came back fine. I did not go to school nor did I study lingo for different bacterial strains so I don’t know why I need to be belittled by having another human adult “dum it down” because I didn’t understand what a word they learned in their 4th year of college meant.

Horrible. Bad doctors and treatment aside, something I’ve been dealing with a lot over the past 2 years, the app is mostly fine. However, I find that it just wastes my time in so many areas. When you sign onto the app it greets you with a small little hello screen. This screen however is not able to be skipped and only serves to waste our time. With how the app is designed you are not going to be spending a lot of time on the app. So when it takes five seconds to get through some useless greeting it really adds to an irritating experience. And that is just one thing that is bad about this app Just the worst experience I’ve had with an app like this ever. Avoid this terribly made, horribly unintuitive, time wasting, piece of trash app if at all possible If your debit card info is outdated and you try to have your prescription delivered to your house it won’t tell you. Instead it will tell you the order has been submitted, but it won’t actually be. So you have to go into the setting and check for yourself. This terrible, Unintuitive app won’t tell you it’s outdated, you have to figure it out yourself. I hate you Kaiser :)

Great app until the latest update. I absolutely love this app however, since the last update I can't use it, literally! Either it's super slow or simply doesn't move at all into the area I'm attempting to. For example from my home page I try to access pharmacy I click and click on the view pharmacy link and nothing happens. Today I tried to link into the "important update regarding your online personal etc." And again nothing happens. The notification from my phone came in to check into an appointment but when I saved my app I can't check in. I was perfectly content with the last version, it worked perfect and allowed me to get done what I needed. This one is forcing me to use my laptop to access my stuff and it's awful especially during this time, we're all using it so much more to check symptoms or add/change appointments. I'm happy to further discuss further and provide example as needed.

NICE BUT COULD USE SOME UPGRADES. Love the app and the recent upgrades. Really like the pharmacy upgrades that display the directions nad also shows a picture of the pills. I wish I could use the iPad version, but its just a zoomed in copy of the iPhone version and forces me to turn the screen into portrait mode. I use my iPad in landscape mode and would love to use it in that mode. Another issue I am having is that my and my spouses record show up when I log and look in messages or future appointments. I think its nice that it’s available, but it should default to the person who has logged in. It currently shows all messages and I have to specifically limit it to only show mine. I also get email notification every time there is a message or test result or appointment reminder for my spouse.

Trying to locate pass after visit notes and date i was 1st diagnosed With an illness. Why is so difficult to get info from your medical record? I logged in properly went to menu clicked what i thought would show me what i needed to view/check to no avail. Why can’t the website be designed to go straight to a search so a member look up what they need. Example: while looking for pass visit notes/after visit summary we have scroll n scroll down to find what u need. Wouldn’t it be faster n less time to type the doctor’s n department reason for visit n ask for notes for pass years example 2014 or 2018? You may contact me by phone or reply to this review

So slow and some other needed improvements. First, the mobile app is incredibly slow. I use the app constantly to view my parents and hubby’s information. All three are disabled and there is a lot of tracking to be done. If I’m a trusted person it would be excellent to pay their bills under my login. It’s a pain to log in under their ID. Individuals can give authorization to pay bills just like they grant access to view medical history, view tests results. email on their behalf, schedule appointments on their behalf, order prescriptions on their behalf (which can require payment), etc so why can’t I pay their bill?!? In addition I want to view all claims entered by KP (not me). This function was removed from the online app. Contacted tech support and they referred me to claims. Way to go tech support. Although the mobile app has improved, there is still a lot of work to be done.

Online KAISER Resources have become way too difficult to use way too bureaucratic. Online Kaiser resources have become way too difficult to use. And way too difficult to navigate. The flow is way too complicated and it’s too easy to skip steps. I am an experienced Internet user and have a PhD and engineering. I just had to deal with a Covid diagnosis and attempt to get Pax livid and it was completely confusing. Also, I received incorrect information from the first online person that I tried to call. She must me and said that my Covid test would be only for Covid and that I would have to make arrangements for the other, respiratory ailments that we have going around right now. That turned out not to be true. thankfully I was tested for all infections at the same time with one visit. This has been a very frustrating experience. Especially when one doesn’t feel good. I hope you take this feedback. Seriously I doubt I’m the only one who feels this way.

Iffy. The app sometimes displays a badge notification, but when I open it, there’s absolutely nothing new to warrant it, and whenever I get to the messages tab, instead of showing me the latest messages at the top. It loads it correctly, then scrolls all the way down to the bottom for some odd reason. Instead of just tapping a new message like I do in the iOS Mail or Gmail apps, I need an extra step. Sometimes, it won’t allow me to fill the subject line when composing a new message, thereby preventing me from sending all-important, health-impacting emails at all. That should be fixed, or perhaps subject lines should be made optional. It also doesn’t switch to landscape mode for easier typing on my iPad. The standard for iPad apps is to offer both orientations. The only reason I use this app is that my doctors outright refuse to email me outside of it. This app is a hassle and a half. Were it optional, I wouldn’t use it. If a company forces clients to use a proprietary service (like its own email), it should at the very least rival the services it keeps one from using. iPad Mini 5th Gen The app/email is my only point of contention with KP. The rest of the services I get are great. Thanks for reading my nonsense. I hope your days goes well if not better.

Good app but needs some updating. It’s mostly very helpful and useful but in northern CA I cannot make an appointment to visit a doctor through this app. If I request an appointment for just myself there is no way to get to the next screen unless I also request an appointment for a second person (it won’t accept 0 for the second person) then I can’t get past the next screen because I don’t have details for a second person. So this part of the app is non functional and needs to be looked into and corrected to make it do what it’s supposed to. Although the medication ordering section works very well there is no way to print the order from within the app, this also needs correction. I have reported these aggravating deficiencies both at my doctors office and through the app but to date I have received no response from anyone and the app remains the same. Would it be possible for someone responsible for the app upkeep to make what I would think are fairly simple corrections and make this a 5 star app?

Extremely Buggy On iPhone XS. This software has never worked well on my iPhone XS. The latest version is completely unusable. When hitting the home button the app immediately quits. And you have to hit the home button because none of the home screen options will work unless you first click off of the home screen ( Like to messages) and then click back. Clicking the home screen to get back to the main options is now impossible. This app has been extremely buggy since I first started using it which was several years ago. The options and bloat of the software have gotten bigger but the fundamental problems have remained. The app is for a huge medical company and you would think the app would have been thoroughly compatibility checked before it was let out the door. Leastways they should quickly be on top of problems and rectify them in short order. This has not been the case on the IOS side of things. I am sure I am not the first to comment on these problems...

FAIL. I tried opening a ticket with The development team on this app, and got a standard blah blah blah we cannot do anything response. It seems to me that the MOST important thing on this app is to be able to schedule an appointment. But this is the one thing that consistently for months on end does not work. I see a message telling me to contact 911 if it’s an emergency but the appointment scheduler NEVER loads. I wait, I try going through the other way in the app to set an appointment, I try looking at previous appointments to reschedule. Sometimes it works. Most of the time it’s nada, bubkiss, squat. I waste so much freaking time and then have to give up and call to make an appointment. Seriously? You had ONE JOB kaiser. It’s this lack of attention to detail that has every health care provider I’ve seen working with you roll their eyes at your administration. Must be a great thing to work in an industry that pretty much holds people hostage. If I ran my business with such lousy oversight my customers would have left looooooong ago.

It’s useful and convenient. It could definitely use an upgrade, especially when navigating emails, past appointments, and labs. it would be great to have a search bar so you could just search for the doctor or appointment or labs that you had instead of scrolling down forever. I often get asked by doctors which medications I have tried, and it would be great if there was a list of all the old and new medication‘s so everyone could see it. Lastly, a note next to the doctors name that depicts what type of doctor they are would be great. I don’t often remember the names of my doctors, but if it said Podiatrist or dermatologist next to it, then I would know. Otherwise, i’m sifting through my old past visits to see what their names are. Fixing these things would be great, thank you!

Stay away from Kaiser. I’m a fairly healthy person and do routine checkups. The app along with KP services are just horrendous. You’ll get estimates from $0 to then being told when you’re onsite at the doctors office that you need to pay sometimes over $150. From that point on, you’ve made this appointment months in advance, along with other plans. So it’s basically a bait and switch and surprising you with a bill you weren’t expecting to pay immediately, and if you don’t pay you’ll have to cancel your appointment and move on. After paying that fee you also have a high possibility of having additional charges for the visit/checkup due to the time spent which can be out of your hands. I spoke with the membership services there were explaining that the moment you are brought in, the time starts when you’re in that room till the time you leave can be charged additionally per 15 minutes and that rate differs from doctor to doctor. That also includes the time that you’re sitting alone waiting for the doctor. I’ve had friends who went through cancer treatment and they strongly believed they would have died if Kaiser was still managing their care compared to other services.

One of the worst apps I actually use. If it wasn’t necessary, I would have deleted it. It’s unreliable, the information on it is often inaccurate, you can’t do everything you need to on it, and they never fix it. I reorder prescriptions and I get a notice of a delay and 2 weeks later my prescription has to be reordered. No explanation or anything. I had a doctors appointment but got Covid so after I filled out my pre-appointment screening, I was told not to go to it. No one ever told my doctor and 3 hours later she called asking why I missed the appointment. Kaiser is the best and worst of everything. There is no in between. I love that there’s an app and I can reorder my prescriptions on it, but the the information on the app is often unreliable and not communicated to staff. And that means things you do on it often don’t matter I just tried to sign into it. I got a popup asking me to go paperless, which i signed up for over a year ago. The app froze when I closed the popup. I restarted the app. Same thing happened. This is the type of thing that happens almost everyday with this app.

Kaiser and their APP is the best. I have been a Kaiser member since I was a child. Except for 6 years when I moved to Texas and Kaiser was not available 30 years ago there, I’ve always been very happy with the care I have received from all the Kaiser facilities. My latest experience which included reconstructive surgery with Dr. Sandeep Bhupendra Patel my Podiatrist and Surgeon and his team was no exception. In fact Dr. Patel and his team exceeded every expectation I had in terms of the care I received. He and his team provided the most amazing experience in terms of professionalism and kindness I’ve ever experienced with anyone. I highly recommend Kaiser since they have proven to me they really appreciate and care for their patients without fail. Including the APP I use for emailing and filling prescriptions or getting test results. Everything about Kaiser has been wonderful and keeps getting better for me and I’m 64 years old.

Kisser stays “Up to Speed” And has friendly people for customer service.. I have been taking care of some minor issues over the past year with a lot of visits. I have found the ease of view of all of the systems, including the automatic appointments that Kaiser follows up to send me and all of the other virtual communication is awesome. Kaiser does stay up to date on innovation. Also, I have been very impressed with the friendliness of all of the staff that I have had to deal with. They are very friendly and very helpful.. virtually everybody that I have talked to in the different departments and even different buildings has a helpful, unselfish attitude. They sincerely tried to help. I appreciate Kaiser for keeping only employees with Goode work ethics, and positive assistance!

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Busywork for no appointment slots. Try to make an appointment for "soonest possible" and fill in 3 pages of info only to be told no appointments available most of the time. Soonest Ive ever gotten was 3.5 weeks away and thats after checking multiple facilities. How about you tell me there are none at the start of the process when I select the facility that is booked out?

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Great job on the app! Keep it going!. This app is very user friendly and it has pretty much access to anything a patient needs. It is easy to schedule and cancel appointments, review test results, and fill prescriptions. I also like that it has a message feature built in to contact your providers with follow up questions. The KP app allows to get directions via the Maps and Waze apps by just clicking on the address of the KP location you’re going to. Great job developer(s)!!

Frustrated!!. I loved the app—honestly, it was one of the best medical apps that I’ve used, but since the upgrade it’s been my least favorite. It updated but now I cannot get into. It won’t open. Everyone I clock in it, the screen turns blue and then it just doesn’t open. I really need it right not to access some important medical details to included my insurance card and now I can’t use it. This is an annoying inconvenience, especially in this time we’re living in. I’d really like this fixed because I wouldn’t know how else to get my medical records and schedule my doctor visit without having to go into the facility.

Too many bugs makes this app beyond frustrating. You can’t copy text from the app to paste in other programs… Like vital information that you want to share with other people. You can’t search for the last time you had appointments with particular doctors. You can’t email doctors that you haven’t seen before yet have an upcoming apointment to ask them pertinent questions about your upcoming appointment. It doesn’t show you all of the text in the window where you’re composing your messages to doctors. You can’t search for texts in old messages so that you can access important information ASAP. There are many other bugs, but apparently I can only put in so many characters in this review ;)

The appointment time selector does not work. I wanted to make an appointment and tried to schedule it in the app. The selector had two options, soonest appointment and select a date. I chose a date in the future but the app only displays one appointment option and it is prior to the date I input. The arrows to navigate further in time are unresponsive so I cannot select a date in the future that way. Same problem if I select “soonest date” and try to navigate to a future date. I ended up having to call the phone line (where there were several dates available that worked). Please maintain basic usability!

Decent app, but there is no landscape view for iPad. The app works pretty good, but there is no landscape view for the iPad. I have a 12.9 inch iPad Pro with a magic keyboard. This is the only app I have that I can’t view in landscape mode. Kind of annoying to take it out of the case just to view this app. IPads, especially the pros, are being used more like computers these days. Also the character limit on sending messages needs to be removed or increased. You shouldn’t be cut off when you are trying to write a detailed note to your doctor.

Works great…when it works. I have been using this app for years and when it works it is great - very intuitive and easy to use for Rx refills & scheduling appointments. However, it frequently doesn’t work at all, as in I can’t login using the Face ID (which I have had enabled for years) or my regular user credentials. I have been unable to log in for over a week now since the lates update, which ironically was uploaded to “improve the login experience”. Kaiser make it better! Surely having a functioning app will save you money and you certainly have plenty to invest in designing an app that actually works!

Terrible update. This app used to be very convenient and easy to use. That is until the recent update. It regularly glitches so that I can’t see my own doctors or my prescriptions, that is if I can even log in. I tried to get a tracking number for a shipped prescription today and apparently it just didn’t exist anymore. Half the time I get a message notification, there simply is no message. Making appointments is now like a 15 step process and heaven forbid you want to go back a step- nope, you’ll be sent all the way back to the beginning. Please bring back the old version that actually worked!

Redesign doesn’t work. I used to like this app but they recently re-designed it and it no longer works. I often will get a little red circle on the lower corner of the icon with a number showing how many notifications I have waiting but when I open up the app I can never figure out what the notice was for. And the only way I’ve been able to get rid of it is to delete the app and reload it. This is what was recommended when I called in to Kaiser and it worked but then the next day it wasn’t working again so I deleted the app and reloaded it again and that cleared it up.I can’t delete the app and reload it every time there’s a notification. Please look into this and get it corrected ASAP.

Patient care. Absolutely great service & care by exceptional healthcare providers! Dr Hwang and his nursing staff are the very best of the best. They have taken excellent care of all of my healthcare needs time and time again. I’ve never experienced an uncaring and unprofessional behavior by anyone of them over the last 10 years that I’ve been a patient of his. Whoever hired these healthcare professionals did an exceptional job, because they are simply the best! I’d like to thank Dr. Hwang & his nursing staff for taking care of me. THANK YOU ALL

Looking Good!. I have used this app since it was released into production. It has served me well and it continues offer new and more convenient features. They kind of sneak up on me. Lol. One reviewer reports that Touch ID doesn’t work as expected. I saw the same issue but after deleting the app, manually signing on and turning Touch ID on, it stayed on. I was prompted once to lift and rest a finger. From that point, all my finger prints work as expected. Yes, all. I use many for easy positioning. App support is responsive. So, try this first. NOTE: The app had been updated BUT may not have synched correctly with my hardware after iOS 11.4.1 was installed. This is what I suspect.

Mostly good but fix some bugs. I usually really like this App, it has everything I need to access right in the app. But one thing that annoys me is that the notification bubbles won’t go away for way too long. For example if the app says I have a new message, I’ll go into the app and check the message but then the red notification bubble will stay there after I’ve seen the message and I’ll have to quit and go back into the app one, two, three times before the notification bubble will go away. Please fix!

KP patient for over 60 years. I was born in Oakland at Kaiser in 1956. Kaiser Permanente got a bad rap back in the 50’s, 60’s, & 70’s. My parents stayed with KP throughout those years. When I began working I chose KP. I told all my friends KP has changed and they are just as good as all the other health plans. Now in 2021 they are not just good but I believe they are better. Office Visits, X-ray’s, Pharmacy, & lab including vision services all within the same facility. There are so many more great benefits for choosing Kaiser Permanente like choosing your own Dr. & many services no referral is necessary. I think Kaiser is the Best!!

App is amazing. App works wonderful everything from making appointments, to refilling prescriptions etc. etc. Keep working on improving the app. The only thing I would say needs major improvement is the notifications system within the app. When you use the app it says do you want the app to send you notifications for appointments or prescription refills etc. etc. you click yes and then you don’t really receive any notifications. That is all that needs major improvement. Keep up the good work.

Great way to communicate!!. I get that we as patients can call if we need to contact our doctors, pharmacy etc., but I love using the Kaiser app and everything it contains about myself as a patient. Being able to review past appointments, any and all tests or blood work that have been completed, X-ray findings, prescription refill reminders, prescriptions information for those unsure what they’re taking, having my prescriptions shipped to me for free. The pros are endless! Thank you for existing!!

The app crashes. I really want to like this app, but it keeps having glitches. For months the only way that I can see my appointments is to select messages first and go back to the Home Screen. I would hit refresh or log out and it still wouldn’t work. I found this annoying, but not a dealbreaker with this app. My issue now is whenever I hit the home button to try to finally view my appointments the app literally crashes. I’m back at my phone Home Screen. I am pregnant and have a few appointments scheduled and I can’t even view them. This is so upsetting. I’m going to go back to the old fashioned way and write everything down and have them mail my documents. This is app is unreliable.

Difficult to read medical test results. Challenging to difficult to impossible to read medical test results. I am not a doctor, it seems like it’s OK for Kaiser Permanente staff to make it hard on the patient to understand all the medical language you can’t. Test results when giving them to a patient should be easy to understand it should be put in Laymans terms and yes you can have a doctors explanations right there too. But make it easier for the average Layman to understand. by no faults of the medical staff some of these big medical terms and terminologies and big names just confuse me and it takes me forever to figure it out. Please make it easier on me and all the other members thank you. Robert Miller

Big Issue. I was looking at the app because a nurse at my Dr’s office said “it’s great & you can do ANYTHING WITH IT” so I was going to download it!! BUT, I don’t like some of the things it does automatically, the biggest one being “IT CAN BE USING the app on your phone even if YOU ARE NOT! I don’t know about you, but it’s very dangerous to be out somewhere, especially after dark in particular and need your phone for an emergency AND THE BATTERY IS DEAD!!! And a minor issue I have is that this is my phone, I paid for it for my personal use and think it is time we made it illegal for ANYONE TO ACCESS OUR PHONE WITHOUT PERMISSION FROM THE PHONE OWNER!!! No thanks, I’m sticking to MY DR ON LINE at least for now! LOVE, LOVE, LOVE Kaiser but WE ALL HAVE A RIGHT TO PERSONAL PRIVACY! Sorry 😢

Glitchy. I’ve always enjoyed this app it’s been very convenient to use for everything. However as of late I have been having some major issues with it being glitchy. I am at times having problems getting it to sign on and when I do it will let me look at a overview of my messages but when I try to either write one or go into my pharmacy or make appointments the app completely clicks off my phone and disappears and I sign back on and it is a continuous problem. I’ve signed my phone off and on and deleted and reinstalled the app to no avail

Never have open appointments. This app is helpful for ordering a refill and reviewing your test results or rechecking you appointment schedules but other than that it really gets annoying and frustrating. Every single time I tried to schedule an appointment it always says no available appointment at that time I selected. I tried to book an appointment for sometimes with a month or two selected but it still doesn’t show any availability. I will always end up calling them and book appointment by phone then on phone they will always say “Do you know that you can now book appointments online?” Blah blah blah blah yeah right. Booking appointment by phone is always easier and they will have your schedule the next day or within a week. I get really frustrated with this app on booking my appointment. Doesn’t help at all!!!!!

Unreliable at best. I'm an early adopter, and am really flexible with new technologies as they grow. That said,bim frustrated with the lack of reliability with this app, because this is health care. I've had prescription refills botched because of the app. I've had some work perfectly. I just missed a scheduled video appointment (brilliant concept) because this app doesn't seem to recognize that is has ALL THE PERMISSIONS IT NEEDS to conduct the appointment. Still, it would not connect. No clear feedback on which permission it thinks it lacks. KP developers... This is our health... not Candy Crush. Get it together, and provide users with a app that enables our ability to Thrive!

Excellent app. This is one of the better hospital apps I have used. I have worked at many hospitals but this one is by far the easiest and comprehensive. It is pretty straightforward and very user-friendly. Even my teenager was able to access her page and maneuver without any issues. You’re able to access messaging to your doctors or to provider services. You can access the pharmacy and make appointments really easily. You also have the options for reminders via text or email. Very elaborate app and

Message function and random issues. A main issue I notice is with the messages within the app. I am not able to reply to messages I have received from my doctor. I have to compose a new one each time in order to respond. This causes us to lose the previous messages for context because it also only allows 100 characters when composing a new message. Also, the punctuation is messed up when sending and receiving messages. My doctor probably thinks I’m an idiot because of what the app does. For instance, instead of an apostrophe, it will put a question mark (haven?t). The app has other random issues that others have mentioned.

Missing locations!. Initially I had given this app’ a 2 star review due to the fact that it’s actually not too bad of a application. I then (within a couple seconds) start thinking how much of a inconvenience it is for ME to not be able to schedule a appointment at a certain location of my choice due to the fact that it’s not on the scroll down list as a option. So I instantly switch it on over to a 1 star review! Fontana is the perfect location for peace of mind and the fact that it’s also where my fiancée and 3 kids always get seen. Come on, I shouldn’t have to call in in order to set up a appointment there. Common sense tells me that you do that on purpose due to the fact that it’s such a busy location as it is but it shouldn’t be that way. 🤦🏻‍♂️

We need a little circle. All the other apps if there’s a message and email some sort of note the app shows with a little circle 12 messages two messages 14 update the Kaiser Permanente Mente app doesn’t do that so my doctor writes to me and I forget about it and I never look at the app once in a while I think oh I wonder if somethings happening on the app I open an app and there’s 12 messages from my doctor which I never knew were there so I need to add a little circle that shows that stuff happening in the app

Very useful and getting better every update. I find this to be a very useful app. Very convenient for messaging my doctors, scheduling appointment, viewing my medical history, and more. I like the app is updated and improving over time. The more we can do from the app the better! Only glitch I’ve had so far is that I have red notification circles that don’t seem to be correct - I have a notification for 3 unread messages, but there aren’t any unread messages and I can’t clear the red notification. Annoying for sure because I don’t know if I truly do have new messages. But otherwise great app.

Awesome!!. Not sure what the fuss is over... I love this new version much more than the previous version. It's easy to navigate, and everything is at my fingertips which I love. I have a busy life like everyone else so that is an important factor. I can easily message my doctor or any other provider I've been referred to and easily refill prescriptions. It was mentioned in a previous post that the Rx refill doesn't alert you of when it is ready for pick up.... that would be a great feature to add. Overall, great job!!

Flawed. The UX behind this app is very annoying. The overall working design assumption seems to be that users will stay in the app no matter what, which is not how anyone uses their phones. You must log in everytime you leave the app. Would it be possible to allow users to opt-out of this in the app settings? It’s so tedious. Even if this is for HIPAA compliance, it should still be a patient’s choice. Also, telemedicine requires you to respond immediately or your chat gets dropped. It’s really frustrating to have to wait and wait for a doctor to answer, leave your phone for a few min, and then be sent to the end of a line, where the next doctor who sees you acts as though/seemingly can’t see the conversations you have already been having.

Is it really that hard to add support for landscape mode?. I’m pretty sure that an older version of the app was smart enough to orient the display automatically. I’m using an iPad with a keyboard and the app display should be in landscape mode. Instead the app is showing up in portrait mode, like I’m using a phone. But I’m not on a phone, I’m on an iPad, with a keyboard. So now I have to try to crank my neck sideways to read the display and type in my information, or I have to disconnect my iPad from my keyboard, hold the iPad with one hand, and type in my information, one-handed, with my other hand on the iPad’s clunky touch-screen keypad, which is smaller now that that the iPad is in portrait mode. Is it really that hard to add support for landscape mode?

Not a good app. This app has very limited functions. Scheduling - next available in person appointments aren’t until 4-6 weeks out. But when making an apt, it asks for reason for the visit and you have limited options to chose from. It says we can also type in a reason but then the menu says the reason is not valid and forces you to choose the options you didn’t want to choose in the first place. Telehealth apts - you have to call and can’t electronically schedule an apt. When you call, it takes a while for someone to answer. Uploading documents - you get alerts telling you to update your account with current vaccinations and you cannot upload your documents to update. When you go to the immunizations tab , you’re directed to bring physical copies to your next in person visit. Messaging - can take up to a week before someone answers your message and they’ll redirect you to call them. Those are the only issues I’ve had in the past week. Hopefully KP admins see the reviews and actually make improvements.

Great app. I love this app, it gives me my appointments, test results, prescription refills, etc. everything in one place. I use it all time. The only suggestion I would make is where you give the address of the appointment you need to tell which floor the appointment is on. I see doctors at Discovery Plaza and 4900 California and I don’t know which floor the office is on when seeing someone for the first time. My only complaint as this app is so very useful and I use it all the time. If you haven’t tried it yet you need to, you will love it.

It’s great but don’t rely on the meds ordering process. You still have to call the pharmacy when ordering your meds. Often, very often enough to be maddening, the online order never makes it to the pharmacy. They haven’t gotten the head to communicate with the paws. In short, if your goal is to have your meds in a bag ready for you, verbal communication is required. Otherwise, “take a seat.” Even if you get an email or notification that “your order is ready.” The rest of the site is pretty awesome.

This version is awful!. As of today this version of the app is extremely buggy. I’m on iOS 14.6 via iPhone 11 (all completely updated) and after contacting tech support on the website via computer (app crashes on mobile so I had to resort to that), they claim it’s because I never log out of my account. No other app has this issue that I know of and I shouldn’t have to do that when using my own personal devices! My issues with the app are (as someone else stated) when trying to navigate the Home Screen none of the buttons are responsive except when switching over to messages or medical history, then clicking back to home the app simply crashes. Very poor IT for such a large organization!

Easy to use. I find this app to be easy to use and pretty intuitive. The improvements that have been made on it over time have made it much easier to use. It takes so much less time to reorder a prescription (the numbers are all in the app) and make an appointment. It gives you the names of the doctors you have seen in case you want to make another appointment. My doctor is excellent at answering emails and it is very rare for me to need to call about anything!

IPad Version Ok But has Issues. The IPad app generally works well for items like viewing office hours, messaging your healthcare providers, viewing medical information from past visits, viewing new prescriptions, and ordering new prescriptions. A+ in those areas. The drawback however is virtual visits. When trying to join a virtual visit from the app, the app continuously crashes. With virtual visits being the norm now due to COVID, this is a big bummer. I haven’t had the same issue on the iPhone. Hopefully this gets fixed in an update as I find the larger screen on the iPad better for video type calls.

Update not user friendly. With the recent update to the app, there is so much missing from the previous design. I used to be able to view health programs and a host of other information about Kaiser and their services. Now there is limited information available. The pharmacy section is terrible. It takes too long to complete the steps for refills. Also, the previous app mentioned the generic name for medications on the ordering page, now you have to click to another page to just get the name. Perhaps the missing items are still in the app for laptops and desk versions, the mobile version of this app is awful.

The benefit of using the message app to communicate with your doctor.. For a number of years I have been using the message app to communicate with my doctors. Not only is it efficient but it also frees the clinician from unnecessary in-person visits. Most all clinicians reply in a timely manner, however, there is on occasion the odd person out. Should I need to be seen, the clinician will tell me so, otherwise, many problems can be solved through messaging or a video visit. Marianne N.

Who’s Who?. If I want to send a message to a doctor and I don’t recall their name (from up to a year prior), it would be helpful to see in the drop down next to their names what kind of doctors they are— such as optometrist, endocrinologist, orthopedist, etc. Also Caton Hill/Woodbridge does not show up in the locations for me in the vaccination section. I’ve revisited the page several times over several months, and it doesn’t appear — in fact, it tells me that I already started a session and won’t even refresh. Wish the email links would go directly to the section. They are directing you to after logging in, so you don’t have to logon and then navigate. For example, directly to test results or directly to Messages. Also, I wish the messages that are already opened wouldn’t drop all the way down to the bottom of the message box. Sometimes you have to revisit them and end up having to scroll. They could just stay chronological. Several things are great—the pharmacy/Rx ordering among them!

KP has caught up finally within the digital space. I have been able to book appointments and contact my doctors and member services seamless within the app…If you click on your profile icon at the top right and click on ‘Contact Us’, you can chat with Member Services. I’m not sure why this feature is so hidden within the app but it has been easy to get in contact with them through this channel instead of calling.

KP APP. I absolutely love this app. I’m sure the message part of the app depends on your doctors response but my Dr. has always replied promptly. It’s very easy to use and pretty self explanatory. I love that I am able to view all of my test results at my leisure. I also like the fact that I can see which prescriptions I have and when I last filled them without having to call in for the information. Overall it’s a wonderful app. I’ve never had any issues with it.

Pharmacy section improvements needed. The Pharmacy section of this app is quite useless, and the most recent update has made it even worse. It is bloated with one-time prescriptions and discontinued medications. It has OTC meds which cannot be ordered using the app. This needs to be broken into sections for various kinds - recurrent, one time, OTC, supplements, discontinued. There needs to be capability to see order history. Reminders functionality is weak. There needs to be auto order capabilities. This needs to be completely rewritten with input from patients and providers.

5/9/22 New update makes scheduling a hassle!!. I used to be able to see a list of availability when scheduling appointments. I’d just have to pick a day & options close to that day or after would automatically show up. If none of the options on the screen fit my schedule, I can click view more to see more available appoint. Now, however, I have to choose a specific date & if that day isn’t available, I have to go back and keep picking the next day and the day after to check. I’ve ended up checking every day in the calendar month of May & it’s so inconvenient and time-consuming. This new update isn’t an update, it is a regression. Please fix this scheduling feature!!!

What’s the point.. Can’t even Make an appointment easily, have to jump through to many hoops just to find out there are no appointments for my location. Have never successfully been able to make an appointment within the app since it came out. Records: no problem. Test results: great. But contacting my providers office for an appointment for a Covid shot or booster is a frustrating endeavor, even worse that the phone system. Page after page where the information changes as you proceed making it confusing. I really hate KP for routine medical care. Emergency care is good. This app is poorly designed for contacting anyone but physician. And then waiting for a reply that often come at the most inconvenient times.

Ring around the Rosie. I have not been able to use the Kaiser app for at least the last 5 months when I was previously able to use it with not a single issue on my current device that I have had for nearly two years. I sent an email to technical support but the response I received was it’s not available to everybody. Now I understand that very well, but I included in my email that I was able to use the app up until about 5 months ago when it started to circle back to the login page where it no longer leaves. They obviously don’t listen very well. But who am I to complain because just like them I have selective hearing issues myself

Follow up on my possible positive COVID. Being an immune suppressed patient. I am just so thankful that I have Kaiser as my health insurance. I am so grateful for the follow up I am getting from my Sacramento health Team. My NPVanessa and Malisa have shown above and beyond care for my well-being. She is the best a patient can have. I was also informed that Stockton Kaiser facility was booked for COVID testing until next week but my local primary giver Dr. Jiang was able to arrange test for me tomorrow. Thank You Kaiser for your employees who go above and beyond what is required to do their job.

Past appointments search function. I really like this app for the most part, but it is very frustrating to search for past appointments especially those of us who have a lot of them. One must scroll backwards, in my case risking carpal tunnel syndrome cava to get to a previous appointment. Worse, is that once you open and view that appointment and then go back to list - it dumps you back to the most recent appointments, necessitating the whole backwards scrolling again. Why not engineer a simple search function - perhaps with a date range option?

What’s happened to the app?. This is one of only a handful of issues I’ve had with Kaiser. Kaiser is one of the best if not the best insurance company I’ve ever experienced. For the past couple months the app is super slow and does not provide all the information under the different areas. An example would be past visits won’t show for weeks or sometimes a month or two. There have been times where a doctor sends a doctors note under the letters section but it will not show up on the app or on my computer when accessing Kaiser. Definitely problems going on with the app. Please fix ASAP. Thank you.

Won’t let me log-in from the minute I downloaded it. This is like my seventh or eighth time in ten minutes trying to log in after downloading the app onto my new phone. All I keep getting is: system error we’re unable to process your request at this time. Please try again later. I am so frustrated because I can’t take care of my medical affairs simply because I decided to upgrade. There’s always something wrong with the fricking app but they always tell you it’s quicker/easier to use it. Like, really? Signing in isn’t even easy; just another lie by a shady company. And apparently I’m not the only one since EVERYONE is complaining about this, yet they refuse to do anything! My disdain and hatred for Kaiser rises every single day. Get off your lazy behinds and fix the fricking app! 😒

Can’t schedule a COVID test near me. App is great, but it is hard to schedule a COVID test outside of my county. I went to visit family out of town and got sick. I needed a COVID test, but I couldn’t schedule through the app without it only offering testing locations where I needed to drive 3 hours back home. I would essentially have to drive back home to get tested. I had to make phone calls to get an appointment at a Kaiser testing center near me. I wish the COVID appointment scheduler could pick up my current location and send me to any Kaiser near me instead of the one I normally go to when I am home.

Works only for Basic messaging/info. This app works for basic messaging with my doctor. Every other aspect of the app is frustratingly difficult to use, especially Covid Vaccine appointment booking. I’m a young person in my 20s who would like to consider myself adept with using technology and this app is nearly unbearable. Which ever department/company Kaiser is using to develop this app is severely out of touch with what a user friendly interface should be. I’m better off using the website on my computer but even the online portal is getting worse. I’m not mad, just disappointed that a multibillion dollar corporation can figure it out.

I enjoy using the app. I think the app was one of the bestIdeas for the patients and the doctors so the patients can communicate with their doctor and get their health information without having to go into the center and especially because of the Covid issues out here it helps a lot toIlluminate a lot of people in the facility at one time I thinkAlso having video visits and phone visits is a good idea keep up the good work and it illuminates you happen to wait in line to talk to a representative