Schwab Workplace Retirement App Reviews

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Why?. It amazes me that Schwab was able to come out with such an amazing app for the standard brokerage services side of their business, but then when it comes to this 401k interface, they produce an app that is so horribly designed. Why couldn’t they simply make this side of their business interface similar to the other app? Why can’t it be integrated? Why can’t I just see a regular table of my investments and their performance? Why does this app have to be so noisy with random calculators and multicolored graphs that I can’t even tell what the hell is going on? The regular brokerage Charles Schwab app is the ideal app. This app is terribly designed. 3/5

Old. Check other financial websites to your way behind on technology updates This is like a 10 years old websites account

Determine Which Schwab App.. Note there are multiple Schwab apps. You will need to determine which one is applicable to your account and download that app. to access your account.

Great when it works. Have trouble every month trying to get in and see my 401k, especially when trying to jump between apps to see my Roth IRA. They don’t seem to speak to each other all the time.

Meh. Does baseline of what I expect. Doesn’t look from this decade, only give small bits of information that I am not interested in and the open/close/logout buttons are all random. Just went in to see my total retirement, but minus all my contributions, to really see what my account made—and can’t do it. I expect a lot out of my wealth apps—especially when I put so much money in it. Doesn’t seem to reflect in my digital experience. Gave two stars instead of one since it doesn’t have bugs.

Looks like age old app. User interface is pretty outdated. The total market value field doesn’t get updated properly. Ending value field has different data comparative.

Charles Schwab 401k website. The Charles Schwab app is not easy to navigate. Drilling down to fund performance is cumbersome. The portfolio return on investments is misleading, calculating a return much higher than actual as it seems to include contributions and gains in the ROI. There’s no way I have a 40% return over 4 years otherwise I’d quit my job and be a day trader.

Won’t let me enroll my plan. The app will not let me enroll my plan. There’s no way to view your current assets or positions , gains or losses ... etc. It is useless. Called the IT number they weren’t able to fix it put in a “ticket” to the app team. No one has ever contacted me.

Personal rate of return screen. I use an iPhone with the latest IOS operating system. I update the OS automatically as Apple releases new versions. For the last 6-8 months, when viewing my 401k personal rate of return for each investment vehicle, the text rows are overlapping each other making it difficult to read and select time periods, investment vehicles, etc.

Could be better. I know this is not the same as looking up your data on your desktop on their website but still this app could be more helpful. I’m not going to complain about various minute things but one thing stands out - when they state your balances it should say right there as of what date and what time. You don’t know if you’re looking at your previous day balances or the current day after the bell. Also, being able to quickly and intuitively find info like one’s current contribution selection would be handy. I don’t think this info can be found on the app right now.

All in one super app. Im so much loving it. Its been one year i hv been using this app. And its on stop shop for me to see my checking account, trade account and 401k account. I can see everything here on one go.

Cumbersome app. Cannot see what my actual contributions are. This app is not user friendly at all. You cannot see how much you’re actually putting into the account and you can’t see what percentage of my paycheck I’m putting into the account. Somebody should simplify this app so that it’s more user friendly I have referred several of my coworkers to this app and they can’t figure it out either so they’re not even going to join they went a different route which means Charles Schwab is losing money because they refused to come up with a simple easy to navigate app.

The Actual Worst. This is, without hyperbole, the worst mobile experience I have ever interacted with. If iPhones existed in 2003, it would be bad by those standards. I’d really prefer to keep my 401k money in one place but I’m rolling over the balance from my previous employer into an IRA at another institution because I just will not use this horrible app more than absolutely necessary. I’m not exaggerating. It’s that bad.

Same old error not yet fixed. A few years ago, the app used to give me accurate information on my personal performance. Ever since their major “update” about 3-4 years ago whenever that was, it tells me my start value and ending values are both way higher than they are, so any performance percentage increase or decrease is totally off from reality. Fix the darned bug already!

Choppy, slow, and interface reminds me of a MySpace page. To go over all the issues would take pages and pages and I just don’t have that kind of time

Great retirement outlook. This is a great app to quickly see my retirement account, and the My Retirement Progress is a terrific feature. What I’d like to see enhanced is a way to include my spouse’s SSN benefit separate from my own, but have her benefit included in the overall picture of what our retirement picture might look like.

Can’t review history. Cannot review history. I put in new date and it reverts to current date. Need this fixed.

Down to the point app. It has all the information I need displayed in easy to understand layout. Thanks.

Excellent App. This is an easy application to be able to quickly view and modify your retirement funds right from your smart phone.

Solid App. I like the fact that the app gives you the ability to see your percent invested and the breakdown of how your money is being invested. The only thing I don’t like is that if you want to change your plan, you can’t simply click on your contribution, where you change your percentage and then click on the section that would allow you to change the plan. You have to click on the top right drop down menu, then click on history and then you can adjust which plan you are invested in percentage wise. It’s a pain in the neck.

Features missing lately. Was an adequate app for causal tracking of employers 401k and Roth accounts. Recently seem to have lost the ability to change investment instructions via the app. Can currently still adjust contribution percentage when you want but I no longer can adjust investment percentages to funds offered. For folks who want to adjust strategies on market movements it’s frustrating.

App. This app is easy to use The platform places all the data I need to make decisions and track my progress in a few clicks.

Goes offline a lot. The app is very nice overall. My biggest issue is that the app goes offline a lot for Maintenace. Especially when I have time to use the app like nights and weekends. It would be a nice addition to see the investment options offered by my 401k plan. It’s difficult to find these and seems to launch an external window which makes the information difficult to read on my phone.

Monthly smile exercise….. Opening up my Schwab app is so easy with facial recognition and it immediately causes a smile as I view my dashboard with all the pertinent information displayed. Thank you for taking the stress out of investing……

Works well. The Schwab app is well thought out and efficient. I use it to manage multiple accounts and switching between accounts is seamless and transparent. This includes cash account IRA institutional and others.

App opens another account. Both my wife and I have our retirement accounts, separate account #’s of course, through Schwab. We have individual apps for each account. When I open my account, then select my portfolio, the app, somehow, opens my wife’s account and will not open my portfolio. Sometimes this happens, and other times it won’t happen. Why the inconsistency?

Needs more account info 😕. Would like to see more account details. App should have Funds you are invested in, quantity of shares you have vested in those Funds and total dollars in those funds. A Widget for the Notification screen would be nice too. The app is very limited. You get 10x more info on website than app. You should be able to get same information on app as website.

Poor setup to change range of rate of return. Schwab used to be easy to view rate of return by different date ranges. Buggy, doesn’t work, should be easy and intuitive like TDA (which also has quick picks of ranges month/year) Very basic overview OK but should (easily) allow me to change time frame. Also TDA makes it easy to view realized gains. Schwab allows me to view unrealized gains easily but tedious process to see realized gains. Hopefully when the platforms are finally merged Schwab will allow TDA’s superior tools to dominate.

Retirement Calculator way off. With the newest update, they screwed up the feature that I liked best about the app, the My Retirement Progress. It is now predicting that I will have $81,000 a month at retirement while assigning me $0 in current balance. Not sure how that is suppose to happen. The laptop calculator is still working on the laptop version, but these crazy numbers that aren’t based in reality seriously undermine my confidence in the previous estimates (that are in line with the laptop version). So much for reassurance that I am on the right track.

What happened to the functionality?. The newest release seems to have removed most functionality from the app. The only actions I can take now are to update my elections (where is the performance and time-period gains/loss detail?) and view general market info that’s already available on the core Schwab app. Hopefully there will be an enhancement soon to restore the lost features.

Great App. Very concise in display of stats and easy to use. Great for a quick check up on status. Very intuitive to use.

Can’t setup Face ID. I tried 10+ times, every time it told that the setup was successful but Face ID still doesn’t work. Only passcode works. Face ID works in other apps like Bank of America.

Slow, bad calculations. Very very slow website. Very very slow sells and buys. Very cumbersome and difficult to find or do anything. All buys, sells, and reinvested fund calculations are incorrect. No matter what calculator you use. They will NOT answer questions in regard to erroneous calculations. AND DO NOT use Quicken for investment decisions since Schwab sends incorrect, and missing information showing incorrect average price. Even online, their calculations are incorrect. Do simple multiplication or division on info Schwab shows and you too will be confused with NO EXPLANATIONS! These folks are sucking pennies from everyone and no explanation. And no, they do NOT show any fees....just magical extraterrestrial math! Terrible as a fiduciary and even worse as a administrator of your hard earned money. And they will NOT answer your inquiry...they send canned answers that don’t pertain. Won’t look at screenshots and will tell you they can’t even though they allow you to send them and encourage it! They simply do NOT care about you...ONLY their coffers. Can’t wait til I turn 59 1/2!!!! TD much better. Schwab appears to be crooks hiding behind obscurity and secrecy. NOT transparent at all!!!!

CS is not helpful. On multiple occasions, the customer service team has not followed up. Multiple times I’ve been told they would call me back after researching my issues and many times I never received a call back regarding the research they said they were doing about my account. Other times members were not properly trained and I had to make multiple calls to get issues resolved.

Great app…easy to use. I enjoy using the Schwab app…it’s easy to use and gives me the info I need about my account quickly without having to do a lot of searching.

Doug. It works well for the most part. The frustrating thing for me is it doesn’t let you change the planning parameters such as, Yes I contribute 20% until it is maxed out for the year and NOT 20% of my income. Also you cannot change the amount that I feel I will need in retirement and not a generic number set by my income as of today.

Retirement planning made simple!. It can’t get any simpler! The Schwab app allows me to monitor my retirement in real time and make changes, whenever I choose to do so! I enjoy reading the insights and having the flexibility to make adjustments at my fingertips. I highly recommend it!

A bit bare bones. Would love to be able to actually change date ranges when looking at rates of return etc. A lot of options that don’t actually seem to have anything on the back end. The pie charts are cool, but it’s sort of a “take what you get,” not a “choose your experience” sort of agreement.

Personal performance vs indexes. Great mobile app and account aggregation would like to be able to compare 401k portfolio performance to index returns and other portfolios at Schwab for specific time periods.

App is coming along OK. The regular Schwab and this retirement app should be combined. Also, there is far less functionality in these apps that on the regular website. I know it’s just coming along, but give some more display options for portfolio make it like the website. Also, contributions details are quite limited I had to go to the website to analyze it. Thank you

Retirement Calculator needs serious work. The retirement calculator gets worse with each update. Needs serious improvement.

Lame compared to competitors. Lame. Can’t find number of shares owned in each position and can only go back a few months of account activity. Really disappointing.

Well designed!. This app is one of the best I’ve used. It is logically laid out, easy to understand and the font size is large enough to see. And it never has a hitch or hiccup ... it simply works whenever you need it.

buggy. App used to be better. Since the update, things are now harder to find, and worse, the app utterly fails to log me in with face ID on a repeated basis, it will forget to ask for face ID, or just forget that I have that option selected. It smells like they did not want to take the time to design this app well, preferring something pretty looking over something that works well.

Great financial app. Most of the capabilities available by logging in on a computer are here at one’s fingertips using the phone app. This app facilitates monitoring and managing financial assets and eliminates the need for a computer in many cases.

Yet another pin required. Tried logging in with Touch ID today like in the past and this app is now requiring a new 6-digit pin. Very frustrating. If Apple still allows me a 4-digit pin, I think this app should too; otherwise it’s just another thing to have to remember.

Great app. Very easy to use and understand. It gives you tools to check your investment progress.

User Interface Needs Reorganization. User interface is not very intuitive. Could organize with lists of accounts and then lists of assets within those accounts. Those can then be tabulated with performance both daily and since inception (or some other modifiable time range). See Fidelity’s app.

Functional. I wanted this app in order to check my balance and update contributions without having to log on through my work laptop and internal network. This app checks those boxes and also has a great rate of return feature.

Monktavia Rebuttal. This app is great idk what your talking about when you say it’s poorly designed. Judging by the fact you complain about the app in your comments but rate it 5/5 it appears your a nonsensical individual who is afraid of Schwab for no apparent reason and should not be trusted in terms of writing an accurate review. This is a great app shame on you for saying otherwise. just because you can not budget well enough to fund your 401k sufficiently does not mean the app is poorly designed. Shame on you.

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Poor Ruturns. Been with these guys for about 8 years and I think I averaged about 4% for the first 7. Did better this year after I rebalance my own portfolio. I have no training. They don’t pay enough attention to individuals because they are too big.

Date range. Why doest your system allow looking back to inception of my account and its growth/losses for particular years. Is something trying to be concealed from the public!

Thank you!. The app makes it so easy to check my progress and see how world events affect the market and my financial goals. Thanks!

Real time. Disappointed I can’t view my account status in RealTime on this app.

Helpful and efficient. Very well designed application, the right information is easily accessible and easily digested

It is hard to find a number to call if I have questions.. Hard to find a number to call and talk to somebody.

Superb!. This app is very well done. You get all of the relevant information you need at your fingertips.

Poor Overall. Statements provide little information on historical performance to deliberately conceal how poorly the investments have performed. Limited information makes it challenging for investors to see how their wealth is managed. Schwab is not investor friendly.

Retirement Account Withdrawal Request. Difficulty trying to access retirement funds. Level two agent unsure of eligible funds to liquidate from. They placed my transaction on hold pending clarification of request. This has wasted over 24 hours which jeopardizes my end need for the funds.

Easily the worst. Buggiest app I have had the misfortune to use in a long time. If the security at the main company is as good, I am sure some Ruzzian hacker is going to buy a Lambo with my savings. Schwab insists on using SSN and other critical info to verify ID, on unsecure lines. Security 101, never provide critical info over unsecure lines. Looking for new investment manager.

Ugly web view compressed for a phone screen. Unbelievable, that it is 2021 they still don’t have a mobile optimized native app with filters that work, or charts that have improved over what they have on their website.

Mobile app. The my retirement progress on the website never works. I put my salary in and it doesn’t calculate just keeps calculating.

Misrepresentation of holdings. When looking at performance of my 401(k) I cannot see the individual performance of my S&P index. When I select that one fund, it shows the entire account. Not the case for other holdings, which is an annoyance.

Schwab is on top of the game. I especially live the mobile app, it provides such a convenience for peaking in on my investments.

Retirement Calculator needs serious work. The retirement calculator gets worse with each update. Needs serious improvement.

Very decent app (auto filled by Schwab). Has lots of available features and options.

A bit clunky. The app could use some work on making it more streamlined but it gets the info needed.

Poor setup to change range of rate of return. Schwab used to be easy to view rate of return by different date ranges. Buggy, doesn’t work, should be easy and intuitive like TDA (which also has quick picks of ranges month/year) Very basic overview OK but should (easily) allow me to change time frame. Also TDA makes it easy to view realized gains. Schwab allows me to view unrealized gains easily but tedious process to see realized gains. Hopefully when the platforms are finally merged Schwab will allow TDA’s superior tools to dominate.

Message center not synced to website. Seems decent, but message center not synced to website. If this gets fixed I’ll make it five star.

Solid. Solid App! Easy to navigate and provides quick easy access to my data.

Access. On your website, I log in, and can see both my employer sponsored (401K) and personal (Roth IRA) retirement accounts in one place. Why doesn’t the app do that? I don’t want to use multiple apps.

Too many pop ups. Works okay. Time consuming to get through pop ups telling about all the features that no one reads.

Finding useful information is impossible. Much like the website, finding performance information for my investments is challenging. I shouldn’t need to go through a list of everything Schwab offers and pick my investment to see how they are performing.

Functional. Useful for obtain account information and making deposits. Cumbersome to use for research.

Logout does NOT log you out!. If you are on the personal performance page and you select log out, a log out screen comes up telling you you have successfully logged out,,,,,,you can swipe that screen down and continue working like you never logged out ,really!!!!

Mobile app. App is very good and I like the and graphs and the projected target retirement date!!!Very educational!!! Thumbs up!!👍🏻👍🏻👏👏

Easy to use. Easy to use App and track investments.

Good customer service. Keep it up

What happened to dark mode. I lost my dark mode with my new iPhone 15 pro max not sure what happened

Unable to view portfolio performance over different periods of time. Can only see YTD performance

Easy to use. Easy to use and I love the graphics. Colors and layout are pleasing to look at.

Poor layout and viewing options. No way, or no obvious way, to see your account value from inception. You can pick a date before to get an idea, but the graph has the x-axis shifted below the screen on an iPad.

Best investment is yourself. I love the company I work for and I love Schwab. Easy to use and always open.

Excellent. User friendly and easy to make adjustments

Very Helpful Advice. your staff is extremely knowledgeable and very helpful. I appreciate their efforts on my behalf.

Needs better tracking of investment. Needs better tracking of individual investment

Love the App. Very easy to navigate and see all of my information.

Not easy to analyze and reconcile performance. I need to be able to filter by multiple investment categories at the same time, not just one category at a time. Also, there is no indication or explanation of subpar mutual fund performance. I suppose it is time to consider moving my investments to another brokerage firm with better transparency and accountability.

Buggy App. Could not get the app to display the desired period of performance. It defaulted to March and April, even though the dates were reset to the beginning of the year. Also, wasn’t able to get all the funds where I have investments to show individual performance so that I can make the necessary decisions.

Great. Easy access to your retirement plan while on the move. Simple, easy to use.

User-friendly. Very easy to find exactly what I’m looking for

Schwab Leads , others follow !. The best Financial App . I can see all my financials all in one Place at once by just logging in to one platform. The future is here !

Lame compared to competitors. Lame. Can’t find number of shares owned in each position and can only go back a few months of account activity. Really disappointing.

Can’t find “reports and plans”. Steve Knapp in Fort Collins location said he sent a report of our retirement progress meeting and there is no such “reports and plans” on my screen to view his report. Frustrating.

👌🏻. Very easy to read info and intuitive to use. Great job!

Do humans test your usability?. Impossible to change my phone number on the app.

Easy to understand.. I really enjoy this app. It’s simple to navigate and find the info that I’m looking for.

Great financial app. Most of the capabilities available by logging in on a computer are here at one’s fingertips using the phone app. This app facilitates monitoring and managing financial assets and eliminates the need for a computer in many cases.

Confusing Ui. It’s great that I can see all this information on my phone but the UI is very confusing

Nice look & feel. But I can’t maneuver for the life of me. I hate to have to call in for everything but it looks like that’s where I’m heading once again.