Harris Teeter App Reviews

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Terrible new app!. The new app (released fall 2022) is a complete fail. The old app wasn’t perfect, but I was using it regularly for several years. With the new app, I tried shopping the specials, but they didn’t end up in my cart; I had to go back and search for them to get them in there. Then, after I placed the order, I got no text notifications (or phone calls) about when my order was being shopped, whether they made any substitutions, or whether my order was ready. Weirdly, I got an email, reminding me to pick up the order, and from there I could click to say I was on my way, but after that there was no notification that they knew I was on my way, so I still had to press the button at the call box when I got to the store. When the employee, who was very nice, brought me my order, he said, did you know we made substitutions? So they had made substitutions, the app just failed to tell me (also, I assume from his question that other people are having the same problem). Then I did receive a text link to my receipt (so it’s not like they don’t have my phone number). In addition: the VIC specials on the app were different than what I saw in the store. There’s no information about when a sale expires, like there was in there old app. You can’t ask for less that a pound of deli cold cuts or give special instructions. I’ll be switching to Wegmans.

Disappointing Kroger App. The parent company Kroger updated the superior Harris Teeter app to its inferior corporate app. We are very close to going to a different grocery store because we have a very difficult time using the app, even though Harris Teeter is the most convenient grocery store to us. We add items to our cart but they don’t show up, it takes forever to use and is not intuitive, we used to be able to use Apple Pay but not anymore. The list of disappointments goes on and on. Another major irritation is that when items are substituted, there is only one choice provided by the shopper and often the shoppers replace items with things that are not comparable. A good example of this is replacing ground coffee with coffee pods. If you don’t order coffee pods, you don’t want coffee pods because you don’t have that kind of coffeemaker. If you don’t accept their substitution then there is no other option. We are not satisfied with this app, please bring back the old one.

Sorting and Adds and Pickup and more. There needs to be a way to filter by Sale items. Then also sort by price. Old app had by unit price, total price, other others…needs to be added back. Shopping the sale add requires 3 Clicks! The inefficiency is shocking. Step 1 - add to List Step 2 - find item Step 3 - add to cart I just want to add to cart! Also, when searching items, the corresponding sale is not always reflected which makes me apprehensive if I’ll get the sale price. I can’t tell until after I get the receipt following pick up, if I actually got the sale price. Too deceiving. Plus, I want a paper receipt, I don’t just want edelivered. I don’t want to have to filter every time for pick up items only. I want to set a toggle that says show Pick up only. When I check out and my address is defaulted, but I have to enter my phone number each time. Should just be defaulted as well. I do really like the smarter search functionality with auto fill and the popular sorting criteria displayed. That’s a nice enhancement, but still a lot of improvement areas from above. Sorting by Sale price is #1 priority for me out of above.

New app isn’t as user friendly and good as the old app. So frustrated with the new app. The old one was much cleaner and organized. This one looks like a gutted, cheaper, more hectic version of Walmarts app and isn’t as user friendly. You have to sign in to shop and then sign in AGAIN when you check out. The old app had some bugs/kinks but I’d take that 10 times over than this new one :-/. I’m not sure why they seem to have downgraded the quality with this one. Even the look of it isn’t as nice as the old app. The only pro I can give it is that you get “suggested items” and if you spell an item name wrong, you still get inventory to pop up that didn’t used to be the case in the past. But overall… the new app is an absolute bust.

New isn’t better. This “updated” app dropped some of the shopping features that made Harris Teeter’s shopping experience so good before. The app no longer consolidates Past Purchases by department, so picking items from my shopping history is tedious. It was also nice to be able to choose how far back I wanted to go when browsing my past purchases (1, 3, or 6 months). Can’t do that anymore. Next, there is no longer a way to order less than 1 pound of deli meats and cheeses or fresh fish and meats. It is not as quick to have to click on each item once it’s in the cart and leave a note for the shopper. I understand this “new experience” might still be under construction, but I can’t imagine why it’s harder for the customer now.

This app service used to be good, but Kroger changed that. Everything that was in stock was available to be ordered. Now certain items are “in-store” only. Okay, if they’re available, why exclude them from the pick up service? Also, you used to be able to order deli and meat by weight. Now you have to either settle for a whole pound of deli or type up detailed instructions, which aren’t always read by the shopper. Example, I asked for steaks from the butcher’s counter specifically in my notes only to be given an absurd amount of pre packaged meat from the meat case instead. Even after I specified I needed a half pound steak or close to it, they gave me six. Six pieces of meat. Like every corporation, Kroger managed to muck the perfect online shopping experience by giving us something we didn’t ask for. As soon as I find a product that I need with the “in-store only” tag, I clear my cart and shop online at Giant instead.

Much improved with this update!. I’m puzzled by the recent negative reviews. This latest update is a huge improvement in my opinion. I found it much faster and easier to find things and build a shopping list. Mobile pay worked as advertised eliminating scanning a rewards card or entering your phone number and didn’t have even take out my wallet; already had my phone in my hand. There’s now also several more ways to sort your list if you find one easier than another. Great job!!

Disappointing update and customer experience. I’ve used the app to shop for years and it has been a lifesaver for a busy, working mom. This new app is awful. It often jumps over to the website when I click on things, doesn’t populate the correct items under sales, lists many common items as only available for in-store shopping… I could go on and on. The most disappointing thing is the loss of great customer service. The call that said “Hey - we’re out of this flavor that you ordered. Would you like this kind instead?” Not it is just a cancellation of the product in the app with no easy way to contact the shopper. Harris Teeter has always been my preferred store despite the higher prices because of the ease and convenience of the app and the great customer service. Now there is no reason to pay the higher prices.

Disappointing update. I’ve been using the Harris Teeter for online shopping for several years now. This past week was the first time I’ve used the updated app & I’m really disappointed. It took me SO long to place my order because of trying figure out how to use it. I wasn’t able to see pictures of any of the items, just descriptions, which is not ideal. I wasn’t able to add items from the weekly ad to my cart as I used to do. Very time consuming to have to do a search for an item that is listed in the ad, then go back to the weekly ad to keep reviewing. Some of the items I buy regularly said “in-store only” and wouldn’t allow me to add them to my cart. The update no longer gives you the option to add a note for the shopper regarding the items. I did, however, like that you can see the status of your order now. I did not get a call or text that my order was ready, just had to check the status online. I don’t really mind that part, but I was not notified of any out of stock items prior to picking up my order & I didn’t get a receipt letting me know there were items out of stock either. I had to call the store after I got home to see if they missed one of my bags when loading my car or if there were a lot things out of stock… turns out they forgot to give me a bag & some items were out of stock. Better communication would be nice. I miss the old app.

Terrible and they don’t care. About a year after their big update this app is still terrible. Harris Teeter continues to ignore valid complaints about their app and does nothing to improve. I don’t understand how anyone approved designing the weekly ad where 1.5 items fit on screen at a time. The fact that Harris Teeter bragged about this “native app” update is laughable. I’m randomly asked to log in and you can’t even make it easy by saving credentials in my keychain? FaceID support? Nope. Instead you focus development on telling me what searches are trending. It’s milk, eggs and bread every time. We know, and honestly we don't care. That adds nothing. You don’t make enough in stores that you need “featured” results coming back in searches? If I search for Cheerios I’m not looking for Special K or Granola!! This app is horrible and I would be embarrassed if I had anything to do with it.

“Improved App” is a huge let down. *Edit/Update: Now on version 56 and still no response from HT or Kroger customer service contacts on the direction of this app or their online service. Still No ApplePay. Still a very disappointing experience… Starting with the Improved App experience in version 52+, this app has bottomed out. Previously actions in the app were fluid and contained inside the app. Now with version 52+, it loads web versions of the weekly ad and specials directly, instead of inside the native app. As a result, the experience is jarringly different from iPadOS to iOS. The new app also apparently doesn’t bother to inform the store of substitutions, despite being able to flag individual items or the entire order. Items we had marked Do Not Substitute were silently substituted by our local store with no notice. We were told that the report generated in the store for the shoppers doesn’t reflect the same as the app. Finally, the ability to pay inside the app with ApplePay was removed. This was a crucial feature for me, and I will not be continuing to shop with HT without this feature. All in all, hugely disappointed with the new experience and wish strongly for HT/Kroger to revert to the features that made shopping with them so much more pleasant.

DO NOT BELIEVE THE 4.5 STAR AVERAGE. Scroll through the reviews over the past year or so. The vast majority are one or two stars. Since Kroger’s purchase of HT, the app is orders of magnitude worse, the process is far less efficient, and there are a host of products that are “delivery only” meaning not available for pick up (but clearly available on the shelves). HT employees are trying hard but clearly frustrated as well. We’ve been shopping with HT online almost since the day they offered it and it was SPECTACULAR - if your order was ready early, HT would let you know. Now, it’s basically your pickup time only. And the check in process where you indicate type of car and color when you arrive works maybe 25% of the time. I keep hoping that each successive update will return the HT app to pre-Kroger functionality, but it’s not happening. Moving to Wegman’s pick up.

Hard to believe they can continue to make the app worse. And already difficult to use app was made worse with the latest update. So many clicks to do so little. I want to find a product, add it to my cart and then that’s it. Why should I have to go to the product, information on the product, add to cart, if I want to add a second, two more clicks (one to increase the quantity and one to say, “yes change the quantity), then once it’s added, two clicks to go back where you can find products. Crazy! I used to use the app to make a cart and then shop by it while in the store. It’s just not worth the time to make it through all of these clicks, when I can just jot down a list and take it with me. Many times in the past I shopped HT because of how easy the cart was to make, and I drove further. I’m wasting the time navigating all of these screens to make a cart. Maybe if you used their service it would make sense, and maybe that’s what the app was changed in this way. I don’t have the time for an update that goes backward.

Hard to shop with this new version!. I find I am buying much less with this ‘new and improved’ app. I believe the original app was much more user friendly, easier to navigate by brand or item. If I want to look through fresh vegetables that’s ALL I want to look at, not fruits and random unrelated items. Why are certain items available ‘in store only’? I want 1% Horizon milk but can only get 2% or whole online, same with 1 pound of carrots , don’t want 2 or 10 pounds! Too many products that I would normally buy on line are not available now. The lack of contact with the shopper is also unfortunate. That was one of the reasons I was so pleased with the Coddle Creek Harris Teeter. The shoppers were wonderful and I believed they cared about making sure I got exactly what I ordered. The email system that is supposed to allow acceptance of substitutions has not worked for me. This pick up method, going over the order has become much more time consuming. I have started to reduce my HT shopping in general if favor a a competitor that I used to pass by to get to my HT. I have found the prices on many of my regular items have increased substantially at HT while remaining lower at said competitor.

New website. My rating of 1 star is totally reflective of my opinion of the changes to the online ordering app. My frustration with the changes is very close to causing me to stop using it . My service from the store personnel has been excellent and I have really appreciated being able to order and pickup my groceries until a few weeks ago. The format of the previous app was much more user friendly. It was very helpful, when ordering to be able to choose to look back 1 month or 6 months and have the products show up in the categories such as dairy, pantry etc. Finding the products that I wanted to order both from the weekly ad and from the full inventory was MUCH easier in the previous format. I also don’t understand why a product, such a 1 pound carton of mushrooms can’t be ordered online. I know that sometimes the new improved version just takes some getting used to, but I don’t think that is going to be the case here unless you make some significant changes to the app with the customer in mind.

Online shopping is a tremendous help!. I’m very happy this service is offered. It’s helpful to keep me out of stores, as shopping isn’t easy anymore. I’m mostly satisfied although I think it’s important to tell the shoppers not to overload the bags. Heavy bags are very hard for older people to carry. And the paper bags, particularly when very full, or containing chilled or frozen items, tend to rip, making a huge mess when all your blackberries fall all over the street. Or when a carton of eggs falls out. So tell the shoppers please use more bags and don’t load them totally full to the top. The app previously was easy to use, but it has changed and now is really not easy to use anymore. I can’t seem to leave notes to guide the shopper on what I prefer in meat (well marbled or less visible fat) or for produce, how ripe I want it, or to check berries for mold, check tomatoes for soft spots, etc. It helped to leave those notes which don’t seem possible now. I also preferred getting a call on my cell phone rather than the new getting a text. I often miss the text, so I’m not able to tell the shopper to get another size or brand, if what I asked for is not available. Otherwise the shoppers do a pretty good job.

Why can’t I specify a weight for deli?. This app is frustrating. I’ve ordered from HT online for over 10 years, last week took significantly longer. Deli defaults at 1lb, take a look at Publix order ahead app, HT should model that. Drop down selections for weight and for thickness of meats and cheeses. Also, why are some items available in store only…. The shopper is literally getting my items from that store yet they can’t pick that up? When you checkout it tells you x number of items not available but never tells you what was excluded from the order. Definitely need a much stronger IT testing team with industry experience and perhaps even a beta group to provide feedback. As an IT leader I could go on and on, this was very poorly designed and rolled out.

Old app was more user friendly. The new Harris Teeter app is complicated and very busy both visually and information- wise. It is also really hard to read— the photos of the items are very small and the text identifying many items is cut off so I don’t even know what the minuscule pictures are supposed to be of (I did a search for ice creams and the pictures were too small to see the flavor and the text was cut off after the brand name and I’m not going to click on every icon just to see the flavor. Also if I want to shop an order at my local store, I don’t want to see lots of items that are available through shipping only. I also don’t need to see items that aren’t in stock. Simpler is often better and the old user experience was overall more efficient and easy to navigate and best of all the text and pictures were large enough to see. I paid for the the express lane pickup for years and the whole experience was seamless. Since the app update I’ve maybe ordered from Harris teeter maybe once or twice— i don’t like using the app.

Worst app ever. This is so difficult to ‘shop’ for anything now. They totally ruined thier shopping app. Tried to place an order and what would usually take me a few minutes took close to 30 or more minutes. Tried to leave a note like you used to be able to do wasn’t an option while shopping but I went back after placing the order & found I could leave notes there. Also substitutions was turned OFF but when reviewing it was allowing subs for some items! A conflict in picking up our order came about so tried to change that & couldn’t so had to delete the whole order and start over. These may be bugs but it was so dang frustrating. They may have lost me as a customer. I worry about other seniors trying to navigate this horrible ‘update’. The person who designed this as well as the person who approved it should be fired. And what about the 29cent a lb Turkey that is shown but can’t be bought evidently. The old app was so much BETTER! Oh and I have figured it out!!! They need more money from us. Placed an order and they’re out of several items, order went below $35 … not because we didn’t order enough but out of stock items & THEY CHARGED US THE PICKUP FEE!!! The app also makes you ‘linger longer’ shopping thus trying to get you to impulse buy like when they rearrange the shelves at the store. Greedy! THE WORST APP EVER

Great improvement!. I was pleasantly surprised by the ease of placing this weeks grocery order. I was a bit frustrated when the revamp of the app happened because it was not very user friendly and would crash several times while trying to put my weekly order in. This week was a world of a difference!!! So happy! Also love the new addition of the mobile app pay option for in store purchases!! Great add! Keep up the wonderful work in making the user experience effortless and easy!!

Worst update ever. Edited to add review of new update Again, an update that promised to be an improvement is useless. Many items that I regularly purchase are now listed as in-store and so cannot be added to online shopping. There is no way to filter items by sales. Searching for a specific item brings up a list that includes “suggestions” -such as a chair? I was looking for onions. That algorithm is broken. With searching and grocery lists that don’t work, this app is now useless and I can’t shop at Harris Teeter anymore. The app is now useless. It always directs me to the website. This requires a connection to the internet. I can’t do that in my local store. Yes they have wifi, but it doesn’t actually work 90% of the time. So I try to get by with cellular. And that only works from the front, by the doors. So I have to walk back to get a new page to load. On an app, that wasn’t a big deal. I just left the screen open and could see everything. But websites work differently and like to load things. I can’t stay at the front of store and shop. Please create a real app that is not a website.

Impossible. This app is unclear and difficult to use. I just lost my cart again. I have to spend an inordinate amount of time. You must think it’s cool, but simple is better. All I want to do is shop and get it over with. Update, March 23: The app is running smoothly, thank you. As a long time customer, I have lost access to some of my favorite products. They are now marked as available in store only. I used to be able to buy them if they were in stock. Also, I cannot get the Thursday senior discount. Has that been taken away? Or is it available only in the store? That would be sad because some older seniors have a more difficult time carrying heavy groceries. Thank you for letting me voice my concerns.

Great app…when it works. The app is great for adding items to my shopping list. I love that it tells me what aisle everything is on so that I can go straight to it in the store and that it gives me an idea of what my total spending amount will be. HOWEVER, once I get to the store and try to use the app to shop, it is completely useless. It no longer tells me the aisle number, instead it has everything listed as “aisle may vary” which is less than helpful. Also, when I check an item off the list, it pops back up a few seconds later. So I have to go through the list to try to figure out what I’ve already gotten and what I still need. The app seems to work great when I’m at home, but serves no purpose at the store.

App Review. I found the app slightly confusing and overwhelming overall. Delivery appeared to be “free” at the beginning of my shopping session only to find out during checkout delivery is through Instacart for an additional $10. It took a moment then to figure out how to “switch” all of my items from the delivery cart to the pick-up cart. I spent almost 45 minutes in the app, I’m sure the next time I use it will be more streamlined. The search feature was most helpful as category/item selections seemed to dead-end with no clear direction how to get back to where you left off in a aisle or list. The speed of the App gets 5 stars… I did not wait for pages to load, and could switch quickly between all other page/category/menus.

Mostly happy with experience. So glad that we have the option of online shopping. And that the site is mostly easy to navigate. My only complaint is that you don’t have the option of adding something you couldn’t find until you hit the checkout button. Plus if you have to navigate back to add something you forgot, it wipes it out of your cart so you have to re-enter it. Also you can only enter at most 1.5 to 2 items. What happens if you can’t find more then that? It would be nice if they added multiple dialog boxes.

Worst app ever. This is so difficult to ‘shop’ for anything now. They totally ruined thier shopping app. Tried to place an order and what would usually take me a few minutes took close to 30 or more minutes. Tried to leave a note like you used to be able to do wasn’t an option while shopping but I went back after placing the order & found I could leave notes there. Also substitutions was turned OFF but when reviewing it was allowing subs for some items! A conflict in picking up our order came about so tried to change that & couldn’t so had to delete the whole order and start over. These may be bugs but it was so dang frustrating. They may have lost me as a customer. I worry about other seniors trying to navigate this horrible ‘update’. The person who designed this as well as the person who approved it should be fired. And what about the 29cent a lb Turkey that is shown but can’t be bought evidently. The old app was so much BETTER! Oh and I have figured it out!!! They need more money from us. Placed an order and they’re out of several items, order went below $35 … not because we didn’t order enough but out of stock items & THEY CHARGED US THE PICKUP FEE!!! The app also makes you ‘linger longer’ shopping thus trying to get you to impulse buy like when they rearrange the shelves at the store. Greedy! THE WORST APP EVER

New app for curbside pickup. I love the online shopping and curbside pick up. Sam especially is efficient and friendly. Always calling to ensure I have everything I need. Always a great experience! Since the new online products I notice many things are in store only. I appreciate someone calling to ensure we are getting what we need. I also notice money comes out of my debit card and then refund shows and then the charge is applied. I do not like this at all. Hope this can be fixed. It’s a nice service to be called. 9/10 times, I order my weekly groceries from Harrs Teeter!

Helpful but needs some tweaks. The biggest issues with the app are the inability to easily see all recently purchased items; that seems to be almost random. Attempting to add an item from weekly specials seems you back out onto a web browser, where you add it to your cart and hope it translates to the app. And while it's not a critical feature, why in the world can we not save our vehicle type and color in the app? Every time you check in, you need th scroll down to your vehicle type and then go down to select the color. Fast food apps allow you to save your car description (usually multiple vehicles) and this is a time-saver.

I gave it a fair shot…. Like others, I wanted to give the new update a fair shot. Weeks later, it still frustrates me and I’ve given up. I can’t add directly from the weekly ad to my cart, I can’t build my cart because so many items are now “in store only,” and (my personal favorite) when I click on “shop items” from the weekly ad interface, it shows “no products available.” If I built a list to use it to shop in store, the aisle/sections would not display, nor would my list display in aisle order. This morning I couldn’t even add any products to my cart, so I came here to force an update and from reading all the other comments, I know I’m not alone. If the goal of the new UI update was to frustrate users to the point they go into the physical store to shop, then I guess they succeeded.

Decent quality but missing key feature. The app is, for the most part well designed and well made. It’s not buggy and intuitive to do most things however the shopping cart page is missing a key feature. You cannot sort the items in your cart in any kind of order which means if you have 67 items in your cart they’re just in there in the random order you put them in. If I’m shopping for a week of groceries, I really need to be able to see all the proteins or veggies in one place to get a full understanding of whether something is missing. Otherwise, easy experience but do wish they would add this ability.

Please put the old one back. I loved the old app. It allowed you to sort the milk or whatever category you were shopping for by sale special as well as nutrition requirements and brand. Additionally, it popped up more items at a time to compare. Now it takes forever and forever to shop. I can’t find the sale items and they are scattered everywhere. If it is a buy 4 get 1 free or something like that you can’t now click on that item and see what other variety of that item qualify you have to keep scrolling and hope you find more items that qualify for the sale. I started to shop elsewhere after using this app for years and wanted to try it again. Guess I will have to go back to the other store out of convenience , but not because of quality from that store. Harris Teeter you have let me down again!

Wifi upgrade needed. Since mobile pay requires an internet connection, and since our store is in a cellphone dead zone, connecting to wifi is required to use this app. However, the wifi in the store requires you to set up manually and click a checkbox to accept terms of service every single time. And the connection times out after a few minutes of non-use. It’s incredibly annoying. At Walmart and Target, I just walk in the store and I’m automatically connected to wifi. I realize this might not be considered an issue with the app, but if I can’t use mobile pay then the app is useless to me.

A Big Downgrade. The recent transition to the new Harris Teeter app has me scratching my head. The old app worked very well. You used to be able to comparison shop 4-6 items at a time while scrolling through the sales. Now it’s down to 1. The old app was a 100% in-app experience, while the new one pops you out into Safari to look at the weekly sales. And the old app clearly displayed both the discount price and the unit price (per oz, per lb, per foot, etc.), and the new one does not. It’s like someone from the product team decided to make a new whiz-bang version without doing any insights homework on how people shop. Since the transition back in the early fall, I’ve cut my shopping down by about 75% with Harris Teeter due to this transition, despite it being the closest grocery store with all of my favorite brands. What a shame.

They fixed it! It’s back!. In May of 2022, I was sorely disappointed when changes to the HT app made it substantially more difficult to shop. I stopped using the app altogether and, if I’m honest, I started shopping primarily at other grocery stores because it was an easier experience with comparable products. On a whim a few weeks ago, I looked into placing an order with the HT app. Much to my surprise (and delight) I found that the app had been fixed and returned to its previous usefulness! I’ve shopped with it now several weeks in a row and haven’t been disappointed yet! The ease of clipping coupons, shopping the ad, building a cart for Express Lane pickup, and checking out can’t be beat. I also really enjoy the added savings incentives to buy ahead online. In this economy, I’ll take the savings wherever I can! Thank you Harris Teeter for fixing the app and once again providing an excellent customer experience! (Just please don’t try to change the app again!)

Bad app is now worse. Let’s talk about the new updated search. When I search for items, it now defaults to showing items that are not even in the store. I mainly used the app to try to find items in the store. Even when I use the filter and select in store IT STILL SHOWS UNAVAILABLE ITEMS. I just spent 20 minutes with several associates trying to find an item. When they checked their database, it showed up as the store not carrying the item. The item search in the app is now useless. Now on HT pay, no HT, you may not store my CC info on your servers. Your payment terminals actually accept contactless payments, to include Apple Pay. Contactless payments were actually accidentally turned on at my local store for a couple of days until HT turned it back off. So it’s obvious this is a policy decision. I feel that the marketing department is making these horrible decisions regarding the app and payments. If so, they all really need to get fired

Much worse. I don’t know how they managed to make this app (and the website so much worse). You can no longer specify the amount of meat to buy (like in pounds) and the order puller just guesses. I ended up with 0.7 pounds more than I wanted of sockeye salmon and they charged me for it! That adds up way fast! You also can’t shop the weekly ad directly to your cart anymore. It doesn’t tell you when your order is ready anymore - just the original reserved time slot. I haven’t shopped in many many weeks because the app didn’t work at all. It finally works now but it’s still no good. Going to give it several more weeks before returning again. Can’t handle this mess! Also, their website doesn’t function at all - you add things to your cart but then they all disappear when you click on cart. HT has a lot of work to do!! I won’t shop this way.

Carts. There seems to be two different carts that don’t sync. It’s very frustrating. If I “shop a deal” through the weekly ads tab then those items go into a tab that’s within the weekly sales tab window. But if I search for an item and add it to my cart, it goes into a different cart without the items from the weekly ads. Also, tonight the app kept “encountering a problem” and had to be refreshed constantly. Oh, and it never keeps me signed in or remembers my store. So I have to sign in and choose my store each time. It’s frustrating because I build my cart throughout the week as I think of things I need.

Disappointed. I love shopping at Harris Teeter but have begun buying much less items due to frustration with using the app. It doesn’t make any sense that the advertisement opens in a speaker window and you can’t add items directly your list. You have to sign in and then they get added to a senate cart from the items you’ve added from the app. It takes entirely too long and I have begun finding other places to shop that are much more easy to use and post their sales right within the app - so it’s quick and you know how much you’re paying. I would love to see HT go back to the previous app.

New update is a downgrade. Been using this app literally JUST to order ahead for the deli. It used to be very easy because it’d just be a little button on the bottom right corner, and it’d remember all of my information since I was always logged in. After the update, I spent 15 minutes navigating through this confusing new app until I finally found order ahead for deli. The new order ahead for deli had become much worse. When clicked on, It seemed like it took me somewhere separate from the app. It was like some slow website that wasn’t part of the app. I then spent another 15 minutes trying to sign in so it’d remember all of my info, and to my surprise, I couldn’t even do that. Every time I want to order ahead now, I have to re-enter all of my contact info and also re-enter the same thing I want every single time. It has become a much slower, agonizing process and I have yet to have a smooth and easy experience on this new “update”.

Zero Stars. I never write reviews for apps but the updated version of this one is so bad that I felt compelled. The old app was user-friendly, letting me build a shopping list before getting to the store and then shopping from the list while in the store. It let me shop from the weekly sale items and told me exactly what was in my store/where everything was located. The updated app has none of this. The splash screen is confusing and it takes a lot of clicking around to find what you need, you can’t search for items that are in your local store (or have any idea where they are located if they do happen to be in your store), and it runs several carts/lists simultaneously. It’s completely unusable. Was it tested with real customers before being released? I’m done with this app.

Zero stars.. The original version of this app was amazing. Many people have already posted why the older version was better, ie past purchase history by months, lack of intuitive use, etc. I encourage you to read other one star reviews because they are accurate. All of these things and more are now missing from the app. An additional MAJOR over-site was removing the recipe grabber. It was fantastic! One would just copy and paste the URL into the line and it would automatically pull the items needed for the recipes. The program would also filter out items you might already have based on past purchases. The Kroger company destroyed this app! Whoever they hired to write the format was unqualified! They took a model that was working fine, with some tweaks needed, and ruined it. Also, they pulled the older version before having the new app ready forcing customers to use their poorly designed website. Employees at my HT hate the new app too! Make our lives easier and bring back the original version.

Update was a major downgrade. I’ve been using HT home shop for over 10 years have have loved it - until now. The “update” has made it difficult to browse the weekly ad and has added multiple steps to the check out process. The substitution option has been automated. Whereas before, a person called to talk about out of stock items items and possible substitutions, now there is a portal that only offers a single substitution option to accept or reject. You also can’t change settings so it will always show options based on the pick up/ship/in store option. Every time you want to see what’s available for the pick up option, you need to filter every single time. Not good, HT!

Updated review on this App. Today, I opened the app, and a pop-up appeared stating that my version wasn't supported. I updated to the new version, and I seriously can't tell the difference. It's still a wonky app. It still doesn't save the way you shop. Every time I open the app, I have to choose the way I shop. I still can't put in the amount of deli meat I need. I type the amount into the special instruction box, but that is useless because the shoppers never read the special instructions. I use my recipe app before shopping to plan what I will make. After searching for the item you need on the HT app, you can't leave the HT app because if you do go, the app will spring back to the HT home page, forcing you to search for your item again. With the monopoly that Kroger has on the grocery store market, you would think they could afford to hire people to put out a better app. Old review: The app is wonky at times. It freezes up for no reason. To get it to work again, I have to close the app and reopen it, resulting in a longer time trying to shop. Also, I have found the app does not always have all the items that the physical store does, causing me to shop at other stores to finish my pickup grocery shopping. The app, when working, does what it needs to do, but it's not as intuitive as other grocery apps I use. I wish it were I could shop at Harris Teeter more.

You Can NO Longer get your Prescriptions through online shopping / Hate the new app. UPDATE: Been a Harris Teeter customer for over 15 years but I guess its time to move on over to Lowes Foods or Walmart. Took me twice as long to do my order today. I tried to look past that and figured I would eventually get the hang of the new app. BUT THEN I realized I couldn't find a spot to add my prescriptions in my order which I have picked up for years through the online shopping. I added it to the “couldn’t find” area. Got a call just now that with the new app you can NO LONGER pick up prescriptions with your online shopping. I called the Harris Teeter customer service phone number thinking this had to be a mistake. NOPE. This is no longer offered because the new app doesn’t allow it. This is the biggest let down to me and my family. First post: Been online shopping with Harris Teeter for years. I was so excited to see a new app was coming. That was until today when I tried to use that new app. Oh my goodness, its awful. I can’t see any of my previous orders. Every time I try to view the ad to see what’s on sale it takes me to the website where it ask me to login again and adds anything I want to purchase to another cart, not the cart in the app. This is absolutely awful!!!

Positive Upgrades! Enjoy Using!. I have used the Harris Teeter app for several years to order groceries online. The app has always been user friendly. Recently Harris Teeter released this new/revamped app and it is even easier to use! So far, no bugs. Easy to find the items I need, add notes for my shopper, select substitute items. The only thing I don’t like about the new app is that if I look up a general item (example: yogurt, ice cream), I can’t filter to find only the “deals” or “sale items”. I used to use that filter all the time in the old so it’s a bit frustrating that it isn’t available in the new app.

Awful UI with misleading fake status updates on your order.. This app is incredibly frustrating to use; the search fails to consistently return basic items that are always in stock at the grocery store and appear when using the filters to look for things. The search results also seem to prioritize irrelevant results or provide incomplete results. The UI is confusing and difficult to use, and the app is missing critical functionality which it fakes. Specifically, the app will say an order is ready at the scheduled time even when the store is experiencing delays and the store staff confirm that they have not yet begun to shop for the items. Essentially this app lies to you and wastes your time. It is incredibly disappointing and in need of a complete, top to bottom overhaul.

Update has made the app virtually unusable in many ways. So, I’m sure I’m just echoing other reviews at this point, but I wanted to give them time to iron out issues. Instead, the app has actually gotten less usable as the months have gone by. I can’t add sale items to my cart, searching items doesn’t always return what I’m looking for even if I know it’s there but does return a number of irrelevant items, and quite frequently the app won’t let me order items that I used to order all the time. That’s the one that’s really set me off. I can somewhat work around the other two (although it is extremely irritating and something I did not have to do with the previous version of the app), but I will do all of my shopping, get all of my things in the cart, go to place the order, and it will tell me half of them are not available. Even though I know my store has them. Things like HT milk. And there’s nothing I can do but try to find substitutes and replace them in my cart and hope it doesn’t give me that message again. I like my Harris Teeter, but at this rate I’ll need to switch stores just to get any sort of reasonable amount of groceries. I’ve got a perfectly good Food Lion and Aldi close by, and if this doesn’t get better, I’ll need to make one of them my primary grocery store instead.

Worst app ever. I wish I could give -100*. My spouse worked in management for this company 15 years ago and it was a company with a good online presence. Now it’s worthless. I live in the home office area of Harris Teeter and this transition to Kroger has Kroger written all over it. Nothing in this app works - and I mean NOTHING. I can’t see the weekly ad in any form. Just the awful blue spinning circle. This has been ongoing for weeks. What good is it if I can’t make my shopping list? Or view anything I want to view?! I deleted and reinstalled. No change. There has been more than sufficient time for this app to rectify its issues and yet after a year, it continues to fail. My vote is to go to Publix if you live in an area that has one. Their app works and their customer service is stellar. I was a Harris Teeter fan for years, but their merger is an historic failure as far as I am concerned.

Update or downgrade?. The app and process update is a turn for the worse. As long time express lane customers, it now feels like a mystery on what our order will contain. Something out of stock? I’ll find out once my groceries are at home and unpacked. The whole point of using the service is to save time, but when to have to go back to the store more missing items, no time is saved. It does me no good to get a retrospective report of what is missing, I need that info before I pick up the groceries. Also, groceries ready early, but the app won’t let me say that I’m on my way to pick them up early. What’s the point of being ready early? In trying to improve the process the communications from the store have been reduced. There are better options at competing stores for this new experience.

Update to app disappointing. We have been Harris Teeter shoppers for over a decade and have been placing mobile orders through the app for almost 5 years. It took twice as long today to place our order this week. The changes to the app are not user-friendly. It took significantly longer to scroll through items to find our weekly staples even when using the recent items option. Some items are no longer available through the app and are “in-store only” purchase which defeats the purpose of placing an order online. You can no longer adjust increments less than a pound when ordering items from the deli. I guess the good news is we spent less money this week. Just didn’t have the time and patience to search through the app changes. Really disappointed in the update.

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Ordering online. Very easy to find products that I was looking for on app.

Muskokaisbackintown!. Great App!

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Old Version Was Better!. I loved that the previous Harris Teeter App allowed you to see the Weekly Specials in a format that was 2 per row and then you could scroll down for more in each category. The BEST part was then being able to swipe right/left to change category for the Weekly Specials. Now you have to go back to the top after scrolling down the entire category, select a new category and then hit “ View Results”. Seriously, many other grocery store apps were like that in the past and I stopped using them when I found Harris Teeter had a more user friendly app experience. This new App is NOT user friendly. Please update to have the Weekly Specials like the old format!!!

Disappointing Update. The latest update from the previous one is a complete let down. It’s not user friendly and the app has you jump through hoops just to add items to your cart. It’s as if they want to push the delivery or pickup options onto the consumers. I would use the app before to create a grocery list and to get an estimate on how much my purchase were going to cost when I prepared to go to the store. It also provided clear locations of items and which aisles to look out for. Now, it’s all a mess and the aesthetic is no longer there. I’m questioning how the corporate team decided this would be a better option. Highly disappointed.

You ruined a good thing. I have been using the app and HT pick up for ten years. You ruined nearly everything that was great about the experience. I can’t filter by what’s on sale. Some items are only available in store. The app is hard to use/not intuitive. I find it tacky that the alcohol screen says “Let’s party. We’ll provide the alcohol, you provide your birthdate.” I don’t buy alcohol to “party.” I can’t reserve a pickup time while I’m shopping—even with a time limit to complete my order. The filters are insufficient. I am so glad I didn’t renew my yearly membership. I would be asking for a refund.

Horrid, horrid update. This is a classic example of form over function. They put a slick looking interface together. But it’s now impossible to use to shop and find products. One example: you used to be able to view weekly specials in full page, listed by category. Pictures were large, text was readable. You could click and add to your list. Now you can only view a single uncategorized line of them. They have tiny pictures that are impossible to make out. And only one or two words appears with ellipsis. No customer use consideration at all.

Worst shopping app ever. The Harris Teeter shopping app is the worst app I have ever used for shopping. I have been shopping online for pickup groceries orders at Walmart and Target for three years, and decided to try Harris Teeter to find some of the brands I can’t get at the other stores. Teeter's app is very hard to navigate and very difficult when wanting to modify orders. I end up not knowing if the items are added,because all I get when I "review the order" is the money amount, not the list of items. This is not because I am not "techo-savvy", because I have no trouble on other websites. I will probably not order again until they make it easier. I don’t have time time to try to figure out how to use their website.

They tried to make it the Kroger app but broke it. I see the developers tried to make this into the Kroger app but I’m not sure who made some of the bad decisions. The page for the weekly specials doesn’t even show the same store as the app? How did this pass testing? The old app made it easy to look through the weekly specials. Now, I am better off with the website. Dear app developers, I know you want me using the app so you can collect my data. Consider making the app more functional than the website so I use the app. Additionally, consider testing updates before releasing them, it’s good practice.

Recent update is terrible. I often use this app to order my deli meats and cheeses in advance. Recent changes to the app have made it much worse. First, it leaves items from previous orders in your cart. This made me accidentally re-order items that I didn’t need and had already picked up days before. second, even though I am logged into the app and they have my email and phone number, I have to enter both every time I want to order ahead. Never had to do this on the previous version of the app. Please fix these items!

Not a fan. Ordering from Teeter has become painful. I miss seeing my purchases from the past 6 months. I hate that if I view the weekly ad and want to add something to the cart, I have to log in. For the majority of items, I don’t want substitution but the app keeps going back to substitutions being on. They no longer read the notes I add for items and I don’t get a call from the store to discuss what’s out of stock. I have to actively look to see what didn’t get filled. Otherwise, I think I have something and find that I don’t when I get ready to use it! This “update” is definitely a regression.

Same day wasn’t possible. I put in an order I wanted to pick up on Tues afternoon because of sale items I wanted to get before they expired, but when I got to the pick-up times—there weren’t any that day. I had to sign up for the next day’s pick up, but then I called customer service. They couldn’t change my pick-up time, but they put a credit to my account equal to what I would have saved with the sale prices. I thought that was an ingenious to my problem!

Terrible, not easy to use. I used the old app through COVID. It was easy, intuitive and shopper friendly. The new app is confusing, frustrating and difficult to use. This app has 4 things all in one and it is CONFUSING and unnecessary: 1. Make a list to then go into the store and shop 2. Order items online 3. Order items to pick up in store 4. Order items to be delivered to your house. Every item you click in one item, you get all 4 options for that item, so you better make sure you pick up the item and the correct option, otherwise, your tie will be put on a list instead of a pick up cart, or put up on a delivery order instead of a cart. Finding item is HARD. My app only shows me items I had purchase before, even when I click on a the fruits and vegetable dept option…I only see the same things I always buy….really? Can see see some options? This new app is a terrible terrible mistake. Horrible costumer experience.

Love my HT App!. The new app is working well now, am glad some of the glitches have been removed. I’m still adjusting, but am relieved the app is back and it works! I hated the “new online experience” we had to use while the new app was under development. My one biggest complaint is why some items are “available in store only”. It shouldn’t make a difference if I’m using the curbside pickup or not. Other than that one thing, I’m much relieved to have a working app for my favorite grocery store!

New version is awful. I’m going to bite the bullet and start shopping at Publix even though it’s more expensive. This new update is so incredibly awful. I’ve given it months hoping I’d get used to it. Instead, I get more frustrated every time I use it. About 1/4 of the items I used to purchase are now labeled “in store only”, I can’t easily shop my frequently purchased items, the way things are listed don’t make any sense to me. I could go on. Harris teeter, you lost $200-$300 a week from our household over this update. It worth paying a little more for a more user friendly app. They have better deli items anyway.

Please sort cart by grocery type. I was using the old app both for online pickup and making a list for in-store shopping for several years and loved the convenience. I stopped when they switched to the new system because the new interface didn’t sort the items by department, like the old app. I like to see things like fruits or dairy grouped together in my cart so I can see if I am missing anything. I was hoping this new app would fix that, but it hasn’t. I switched to another store that has a better app that sorts the groceries, but I would come back to HT if they would fix this.

Absolutely horrible app/shopping now. I used to be a regular Harris Teeter shopper online for pickup and this new app has me shopping elsewhere now. Some items are “in store only” and searching/shopping is miserable. I get the feeling Harris Teeter no longer wants to support online shopping/pickup or delivery. We pay extra for ordering online, which is fine, I get it and am ok with that as someone does the shopping, but to make it required that I go into the store to get some select items is ridiculous. What moron came up with this idea!? Way to go reverting back to being inconvenient and losing customers.

This app makes me want to shop elsewhere. I shop at Harris Teeter because it is the closest grocery store. I do like shopping there because of decent sales and gas perks. My issue is trying to figure out what is on sale when using the app. I’m tired of having to filter every category in the weekly ad section to see what is on sale. I cannot comprehend why the print ad isn’t uploaded to the app for viewing. I honestly have shopped elsewhere because competitors, from an app perspective, have shown more of the items I’m looking for. My grocery budget is tight and I need a user friendly interface that allows me to create my shopping list based on sales. The current app just assumes I am going to shop for my items there whether or not they are on sale. I feel the Harris Teeter app does not want savvy shoppers because I cannot be the only shopper going elsewhere because of poor app design.

I liked the old app much better. I’m glad there is a fully functional app again, but I liked the way the old one worked and looked much better. It was easier to navigate, the product screens didn’t take up as much space and the weekly ad view showed how long a particular product would be on sale, a feature I’m not seeing in the new app. In addition, some sale prices aren’t being reflected on the shopping list.

Recent release took away a huge functionality. I use the HT app on a weekly basis. I plan my meals for the week, add them to my cart, drive to the store and use the list in my cart as my shopping list. The items used to be listed by aisle. With the “new and improved” app, it says “aisle may vary.” That’s not super helpful when trying to find something new in a grocery store. HT is not the cheapest grocery store near me, however I consistently went to them because of the ease in meal planning. This new app release has me thinking since the functionality I used so often is gone, perhaps it’s time to go to a different grocery store.

Updated to a Worse System. With the newest update the app has become unusable to check fuel points or order groceries. Instead of the easy online ordering that it was prior to this update the app now takes you online where it is very tricky to order groceries. Also I am constantly signed out or receiving error messages.

Going downhill. The more improvements on this app, the worse it gets. Examples: get randomly kicked out of app. Could not figure out how to be sure I get credited for my senior discount. Have always been able to do a blanket no substitutions, but that doesn’t seem possible. Despite clicking on view weekly ad, nothing happens. Fortunately, I have a newspaper one. Multiple errors on prices of goods both in the total price and in the per each or ounce category. If this isn’t cleaned up, I think you are going to lose an enormous amount of pickup customers. I previously gave up twice and just came into the store.

You ruined it! Cumbersome, unusable, major step backward. The old app was hands down 100% better. Fire the development team for this so called app. This app is pretty much unusable. Is it really an app it looks like a redirection to a website not an app. The old app was easy and quick to use and one of the best grocery apps now it’s hands down the worst! Hard to find weekly specials in a usable format or to shop or even find a flyer view. Worst grocery app I’ve seen. Shippable items just clutter things up. Even saving ecoupons is much more cumbersome. This new app will cause me to shop HT less and use the Express Lane less. This app is a major step backwards. So annoyed and disappointed.

Not good even with new update.. The app requires too many clicks. If you want to add a substitute item, no prices are listed! So you have to back out and look up a price and then go back to your shopping list to place a substitute item. They have also many items that you can’t add to your pick up order saying it’s “ in store only”! It also will kick you out and you have to log on multiple times. It really seems as if they did not get customers to test drive this. I’ve been a loyal customer of the curbside pick up but I’ve been shopping other grocery stores that apps are easier to use.

Ok on iPad. I usually order on my desktop which is easier. Both the app and website don’t have all groceries they carry. I use the “notes” section liberally and they also have a custom feature on app where you can request a particular product. You can edit order until 8 pm the night before pickup. This is great if you start order early in week for later pick up. Shoppers do call about substitutions. Very helpful. Sales Prices aren’t always reflected on app. I use notes in that case.

What have you done???. This was a nice app easy to use and now I cant find my earlier purchases and I had things in my cart and they’re all gone. Very unhappy with your “improvements “. Don’t like that I can’t leave notes about items or a general note for my shopper until I check out. Also having to scroll to pick time it will take to get there is super inconvenient when I’m trying to do it stopped at a light. PLEASE make it buttons to select instead of the drop down. Same when I arrive, type of vehicle please make it buttons like the color selection.

Terrible app. We have been shopping at Harris Teeter using their app since it’s been available. For the most part it has worked fairly well, although it has never worked as smoothly as other grocery store apps. However, since launching their latest version, it is terrible to use! Every single time I try to use it, I have to reinstall the app and change my password. It takes entirely too much time to put in an order. I am so frustrated with it, I am close to leaving Harris Teeter altogether as my go to grocery store. They obviously need to hire someone else to fix their issues or they need to forget it, because they’re going to lose at least one loyal customer over it.

App disallow edits even moments after order is submitted. Harris Teeter order confirmations always state that customers can add to their confirmed order up until the time that shopping occurs. The app selection to edit paid orders that are still unfulfilled is not selectable, unresponsive - even just 30 sec to 1 min after the order was placed. This has been the the case since Instagram took over for Harris Teeter. I now have to place 2 separate orders if I need to add items inside the virtual cart bc I can not edit the recent order after placed, in spite of Harris Teeter’s instructions. Instacart and Harris Teeter are misaligned.

Great app great store. Easy to use - search function could be improved to cover broader range of the same type of products, even if name isn’t the same. Always credits shopping total for free pickup over threshold minimum which is a nice feature. Ability to write shopper a note doesn’t seem to be in the new version, and should be added.

Bring back the old app. This new app is NOT better. There are missing features such as viewing past items by time frame (3 or 6 months, for example), it takes more clicks to do the same actions, you can no longer see related products, there are “in store only” items (um that’s where you’re shopping, right?), the search is less helpful and no longer based on your past purchases, and the size ratios of products, CTAs and white space is weird and bad. Did you do any user testing? Please bring back the old app. After being a customer for over a decade, I’m shopping at a different grocery store to find a better experience.

What a huge disappointment!. I have been patiently waiting since this summer for this “new improved” version of the previously wonderfully easy to use app. (And when I say patiently, I MEAN patiently—the website the app directed me to this summer was a horror.) Anyway my delight at seeing a notice today that I could update my app was quickly met with disappointment. My iPad is an older version and runs IOS 12.5.6 Apparently the new app only runs on IOS 14 or newer. I’m really angry at myself that I didn’t switch to Giant or Safeway way back last summer, saving my self months of frustration! I’ve been a Harris Teeter online customer for about 6-7 years but they’ve lost me now. At least the other reviews tell me I’m not missing much.

Have To Log in Again via The Web to Checkout. This requirement screams that the app isn’t secure. Which is concerning and annoying. One should not have to login is the website to be able to checkout from the app. HT is using two different domains and yes, the website and app are completely different databases, to checkout. That’s not good. And they need to secure the app checkout process IMMEDIATELY. Not sure how they have gotten by for this long doing this. This is dated technology and clearly unstable, which is why you have to login each and every time. I refuse to save my card to this app/website. And I pray no one else is doing that. This need to be fixed ASAP

Not sure what happened. This new platform is not user friendly. It requires too many clicks to add items to the cart, add to cart should just be there. Nothing is organized anymore- I can not see the weekly add by category. It is very hard to tell what is on sale while browsing, only a price is shown not a sale. My cart is no longer organized by category anymore which makes overall shopping hard to ensure I have everything I need. And I can no longer look back at everything I have purchased on the last 6 months by category, this was the feature that made the app worth it. It takes just as long to shop in the app now as it does in the store. This update is very disappointing.

Updated App is not user friendly. I have been doing online order pick up since before COVID. I had very few complaints about the previous version. However, since the update, I have had more difficulty locating items. Some items that I had purchased for pick up with the old app are now identified as “in store only”. This is very frustrating. In addition, there is no organization to the items in my cart. They used to be arranged by product type, now they are placed in the order I entered them into my cart. This makes it extremely challenging to check off the items to make sure I ordered everything. I am very unhappy with this update.

New App. The new app is terrible! Please go back to the way it was! It is NOT user friendly. Things I buy regularly are listed as “in store only” now. You have to filter down so much to find what you are looking for and when you do the app can’t keep up. I have no way to leave notes to my shopper. They don’t call you about out of stocks, they give you a substitution choice of 1 item and you either have to approve or decline. For example, they were out of Ginger Ale and gave me the choice of Sprite. Not a different brand of Ginger Ale. They used to call and go over these with you and you could ask for what you wanted. What is the point of the app and the express lane if you can’t use it?

Sad to leave 2. I have been a HT shopper online for years. This is the worst upgrade they could have mad. You can no longer leave notes for your shopper. You can no longer sort by price. I honestly don’t want to order bedding and toys from my grocery store. I contacted the company regarding this and was brushed off saying they would look in to fixing the sort by price feature. That was several months ago. I think it’s time to switch to the other grocery store that still offers the old shopping features. I hate to leave HT but my grocery shopping takes twice as long. My time is too important to me for this nonsense.

Disappointed in new app. The upgraded app is not user friendly or savings friendly. As a shopper who wants the quality of Harris teeter, but shops on a budget the upgrade has made finding sales harder. Maybe that is on purpose? I can no longer shop through the items on sale. O also found there are items that are ‘in store only’. Less items have nutritional information, or they have incomplete information. I often have to search an item by name several times because I cannot backtrack to a previous page. I also find the two different carts unhelpful.

Harris teeter new app. I find this app has improved it’s search function greatly over the previous 2 versions. That being said, this new “ In store only” category is nonsense. If I have my order shopped by express lane,l am in theory in the store shopping ! But, those items are still unavailable for my to add to my express lane order. So a different grocery retailer gets some of my business as well, and this method of shopping costs me time. Please developers address this,or once again you will lose more customers and generate less sales for a option that doesn’t make sense.

Ruined by update. Suddenly after the update I can barely shop. Past purchases has been ruined. Now you have to pick individual dates to see what you bought. Before you could see 6months at once. Extremely handy if you buy he same things a lot. Which most people do. I can also no longer order sliced deli meat. I can’t get a peeled red onion. Only an unpeeled one at 3x the price. You can only pick a single item to sort by in the meat department. And you can’t sort for fresh meats at all anymore. What used to be easy and take 20 minutes has become a scavenger hunt that took an hour. And at the end of it no more Apple Pay. This app is ruined.

The new app is TERRIBLE!. There are items that you cannot select for express shipping that used to be available with the old app. You can only adjust deli selection by the pound. You can’t shop as easily based on the weekly ad and savings. The parking lot at the Central Ave., Harris Teeter is horrible so I would frequently use the app to place express lane orders, however, the app makes it so difficult to shop that the express lane feature is now useless to me. I’ll be shopping elsewhere until the app is updated or they make the parking lot bigger.

What happened!?!!. We’ve been shopping at HT for decades and using the app and pickup since the pandemic began. This app update is part of a complete overhaul of online shopping. There isn’t really an app any longer, you are shopping off the website which has also changed and is not user friendly. Online shopping takes twice as long. No one calls any longer to discuss substitutions. You get a text and go online, but very few subs are actually made. Guess that reduces the bill, but if I have to stop at another grocery store on the way to or from Harris Teeter, I might as well shop at the other store instead.

Stash. I’ve been dealing with Harris Teeter for approximately 10 years now and I found it to be a very delightful store but in the last six months to a year since they changed over their computer stuff it’s very frustrating dealing with it therefore I buy stuff at other stores because I just can’t look at it and get the advertisements the way I want a wreck and I’m having I have such a difficult time with the my phone app with them so I think whatever you’ve done to your computers has made it terrible and extremely customer unfriendly i’ll give it a rating of one Cheers

App isn’t an improvement. Each update gets worse. App improvements are terrible. Each update is worse than the previous. If you go to the savings part, and try to add things to your cart, it doesn’t add them to the app cart, it adds them to a different cart. It’s almost like the savings page takes you to Harris Teeter Website. The app was way better before. Also, it still doesn’t allow for Apple Pay nor does the app do two factor authentication. I’ve honestly stopped using this app as much. The Apple Pay is a big factor, as well as the savings issues. If Kroger Corp (who owns Harris Teeter) doesn’t update to the times, they will go away like Blockbuster and Sears.

Horrible update. This app used to be a dream come true. Being single makes it really hard to find time to do grocery shopping and find all of the deals. I can still get the label info I need for smart dietary choices, but it is now much more difficult to know if I have a sale price on my selections. I do not see all available flavor selections. Many listings are incorrect. It is more difficult to be selective about what items are OK to substitute. There is no personal contact from the shopper anymore. The pickup line gets long waiting for the staff and the app to get it together. Walmart has improved a lot. Target is simple.

Still not a great app. Was hoping update would improve the quality of the app working correctly but it did not. How long will it continue to say past orders will be able to be seen but still doesn’t work?? I get about 50/50 chance the receive my order when I use app. I have screenshots of my completed purchases but am always told they haven’t received it. I have to call to confirm all orders placed through app which defeats the convenience. Then employees are rude dealing with it. Also if there’s no times left to order deli pick up how about you tell us that BEFORE we waste time going through ordering back and forth?? Finding out at end is ridiculous!

What the ….. I feel like I’ve been transported back in time to when the idea of an app was first conceived. This “update” may be new but it is certainly not improved. It is regression, at best. It’s the most user-unfriendly app that I believe I’ve ever encountered. I’ve been using the HT online shopping app for several years now, and with no problems… ever. Already in the first five minutes of using this new version (and yes, it took me THAT LONG to get one item into my cart and futilely make edits to it), I may never use HT for online shopping again. I am a tech-savvy user and if it’s this difficult for me, many current customers will be converted to former customers.

Search backup item broke last update. Choose backup item suggests items but also had offered search for another item and user could type in another substitution. Since last app update, all replies to any search is Search for Substitution There were no results for “X.” Please update your search and try again. This is inconvenient. The only options are to choose a suggested back up item or choose do not substitute. Also ExpressLane coupon $10 off $100 curbside pickup did not apply to a qualified order. Expires 5/9. This is false advertising.

Your App Needs Professional Help. I cannot place an order at all with this new app version 52.2.1. What the heck happened to you guys. It is so messed up. Cannot find my store half the time. Cannot order products desired (that I’ve ordered before). I gave up after an hour of trying. You should seriously consider going BACK to the version from a few weeks ago that actually worked properly, believe it started with v8….

Update to app could not be worse. If I could give this app 0 stars I would. The Harris Teeter app has become unusable to me since it has been “updated”. With the update my credit card information was deleted and when I attempt to reenter it I receive an error message telling me to use another card, which I do and receive the same error message. Just as bad, when I complete my shopping list and go to place my order the app cannot find my local store! I have called and emailed for help to no avail. If you want the convenience of online ordering find another grocery store.

Wonderful service great app. Harris Teeter has a very user friendly app. It almost does the thinking for you. The photographs of the items are clear, there are many options available and the process is so easy to follow. I love looking at my past purchases to remind me of what I need. The staff is helpful, solicitous and very friendly. They offer alternatives for missing items. They have become my eyes, ears, and fingers since the pandemic. I love Sharon, my shopper. She is caring, picks good fruit and vegetables and makes great alternate choices.

Terrible since the new update. I have been using this app for years to shop. The new app is very cumbersome to use. There is no way to add deli meats to your cart in any quantity other than 1 pound. I have tried adding notes with the quantity I want but it doesn’t get addressed. Many items I have always ordered show up as in store only now. The grocery categories are harder to navigate now. It can’t filter by butcher shop meats only. I have to scroll through way too many things now. It has definitely impacted how often I shop here now.

App is a disappointment now. The app worked well enough before, but recent updates have really diminished its utility. First of all, it’s irritating that I now have to sign in to build a cart when that wasn’t required before. Also, trying to add items to the cart doesn’t work anymore. When I’m looking at the Item Details screen and click Add to Cart, that used to add the item to the cart on its designated tab in the app. Now, you click into the cart and there are a number of lists/favorites/etc. basically everything except the cart. At this point, the app is practically useless

The updated app is terrible. I used to use the old app constantly to place mobile orders for the deli, and now it is so cumbersome it takes forever. You have to pick your store every single time, you have to re-enter all of your information every single time, all of these things should fill in by default like they used to based on your profile. And now it isn’t even working at all. You go through the trouble of filling all the information in to try to place a mobile order and at the very very end you go to press continue and it freezes up. It’s been like this for a couple of weeks just a horrible app.