Dillons App Reviews

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Please quit “improving” your app. Do you not have testers to test your updates? Do you test on all platforms? For the last week or so I am getting logged out of the app repeatedly. this morning I had to log in again on my iPhone before I went to the store. Shortly after I arrived I went to cross an item off my list but oh wait I had to login again. And when I got home guess what? Yep I was logged out again. This was all within approximately 45 minutes. PLEASE test your apps thoroughly after every update. I am so frustrated. Right now I give your app no stars because it’s barely useable. And yes I have deleted the app and reinstalled it. Didn’t help.

Ok app. When it worked it was great. Have been dealing with sign in error issues. I log in and everything works fine then randomly get kicked out for sign in error. Hoping this latest update has a fix for that. Also don’t like having to log into the app and then having to log in again when going to my prescriptions. Which has added two factor authentication to make the log in that much more painful. I suggest adding Face ID to make logging in the app and prescriptions portion much easier.

Unmatched Service and Quality. I have been shopping Dillons at our location since I was a kid with my mom! I love the commitment to quality and service and as a young person with my own family who care about great food, I love seeing our small-town location put so much effort into offering more whole food and healthy options in our little town! Beats Wal-mart by a landslide in all areas! Kroger brand goods are top-notch too- I never have to pay extra to get the flavor and quality I am looking for! Love Dillons and Kroger!

Not bad but….. None of the links in the pictures work. If you see a banner that says click coupons, shop now, enroll in bonus reward… nothing happens. Clicking does nothing. When coupons are used, they should come off the item period. Not show them. I finally figured out that a checkmark meant I had used it, but it still should just disappear or be greyed out. When you are looking at the digital print ad and click an item and hit shop now, it takes you to the main weekly ad homepage instead of that product. One of my biggest complaints.

Fantastic app, except the coupon filter.... I love this app! The coupons are what I use the most, and I cannot tell you how much I have saved because of them! The only thing that isn’t great about the app is the coupon filter system. I don’t use Clicklist, so I don’t want to see coupons that are Clicklist Only. When I unselect those from the filter, nothing changes. I still see them on the coupon list. It seems nothing you unselect actually goes away. There is almost no point in having a filtering system. Otherwise, the app is so helpful and useful!

Not customer friendly. Dillons is not the neighborhood store that it professes to be. The shelves are empty and the people there are either overworked where they hire people that just don’t care. If you listen to your people you would’ve change the store to make everybody frustrated and even to the point of being literally ready to choose any place but Dillans. I have resorted to using a click it list and yet it to has its challenges. For example, once you put together a major grocery list it would be nice just to be able to check the items that you want to go that week and then the following week to choose from that original list that had everything that you use on a regular basis. If Dillons really cares, They will return their stores how they were prior but no they paid consultant somewhere who thinks they know best how to make more money I’m sure. Don’t get me wrong I am definitely for companies making money but that doesn’t mean you have to be greedy and make your customers frustrated to the point of wishing they had another choice but in Kansas that’s not the case unless you drive to Wichita or go to Aldies.

Still clunky UI and User Unfriendly. Clunky UI. Have to work too hard to get to the Tuesday preview of my store’s ad and the Marketplace ad. It is ridiculous to have to click through so many levels to get what you want. These important pages should be directly accessible from the main page, not through increasingly complicated levels of links. Get rid of the huge and useless graphics and get us the direct links to the most used screens of the app, directly from the main screen! Also, most descriptions of products in searches and especially in digital coupons need at least one more line of text in the item name so we can actually determine what the product is before tapping the link and viewing the full description. For example, if the item name starts with “Simple Truth Organic,” then there is often not enough room for the rest of the text of the name to determine exactly which item it is! This truncation problem occurs over and over throughout the app and wastes the users’ time to have to click the link and go to the full description of the product, just to find out, the item was actually something else. The pictures that are used in the link are no help, as they are often too small to figure out the specific nature of the product as well. Why you have yet to figure out this issue and have yet to address it, again shows your lack of understanding of what makes a decent user interface.

Pretty Good App, Crazy Convenient!. Tried using for the first time to make a pickup order. The items we frequently show up in a left-to-right scroll and you pick the us tutu and find the next item. Search for other items you don’t typically purchase and add them. The software hangs occasionally, particularly when a special dialog box appears. Just quit the app and open it up again and the order info is there. Once you enter the information like payment information and save it, then you will probably not encounter many hangs. The pick up can be scheduled at a specific date and time. Once you do this, going to the store and roaming the aisles for standard items will no longer make sense. Produce and meat are a visual selection, so that probably will not be a substitute, for me anyway. For yourself, your family, and the employees of Dillons, try using the pickup or delivery feature. You will not regret it.

No longer works on 3rd gen. IPad. I used to use this app every week to make my shopping list so I could load coupons and buy sale items. For several weeks now, I get an error message when I try to open it. I tried deleting and downloading it again, but it still did not work. After some research, I think the problem is that I have a 3rd gen iPad and it cannot utilize I0S 10. The updated Dillons app requires IOS 10, so unless your phone or tablet supports IOS 10, you are excluded from using this app. The good news is that since I didn't want to purchase a new tablet, I decided to start shopping at Walmart since I couldn't use this anymore and my shopping bills have gone down! Plus, I no longer have to keep track of things like buy 5, save $5. I just buy any amount I want

Click list. Love your click list program! I’ve used it at least 4 times now, and I’m extremely impressed with the staff that works there, very quick and Very Friendly!! Today I give Terri a Big Thumbs Up! I think it would be great if you recognized the customers that use this, with maybe a waved service fee after every 5th time you use this program? It would increase this service I’m sure! Thank you! Keep up the good work!! Sheri Barr

Better, but...... Down to just one complaint. If you’re going to offer a list of over 500 coupons, how about you make the filter and sort function actually work. For example, I’m not a click list shopper, yet despite trying to filter out those click list only coupons, they continue to show up. I shop at Dillon’s because of the coupons (and fuel points). I could go across the street and shop at your competitor and not have to bother with the coupons at all and still save money. Please fix. Thank you.

Customer Service Click -it. My Dillons on Central and MAIZE is the best in Wichita! The efforts that are made to shop for my needs and pick quality with me in mind as if they were shopping for them selves is beyond exemplary. I notice immediately the care and thought which my “Order Filled” person took in selecting my items. I can tell my order was not just a list to them. The packaging by category is amazing, making it so easy to take like items directly to my cabinet! The individuals who bring out my order have always been when engaged with me and not too busy for questions and carefully take time to explain any substitutions. Also, if there was an item missed or an error, they run or call immediately to remedy the situation free of charge, Errors have only occurred 2 times since the beginning of this specific service of Delivery at this store. Thank so much for treating this soon to be a first time Grandma at 67 so special. ( I know you treat everyone special! Thanks from Me! Julie Riley

Keeps logging out. Please fix this. Every time I open it I have to login. If I’m in the app for only a few minutes, it bounces me out and I have to log back in. I’m in the middle of placing an order and it logs me out and I have to log back in. I’m trying to tell you I’m on my way and I’m trying to check in with my parking spot and it logs me out and then I have to log back in. Please make it stop! Edit 3/9/24: It’s logging out a bit less frequently but I still can’t get through an order or really any task without having to log back in multiple times. Please give us a longer timeout. Needs to be hours or a whole day for this not to be extremely frustrating.

Not getting any better for in-store shopping. See the weekly ad and need a 3-day digital coupon? Better sit down in do some serious scrolling through hundreds of random coupons. Need to know which local stores carry that special treat in the ad? Or need help navigating the floor plan? You will still need lots of clicks and a high tolerance for frustration if you are counting on the app. But suppose you asked a helpful employee, so now you wanna to thank them. Good luck with the receipt survey! If you can even find it, the new, expanded format takes longer than ever to fill out. No with new pickup/delivery/shipping options, this online app is a terrible tool for those of us who want to squeeze our own Charmin.

Shortcut to my list gone. Is there truly more demand for Click List ordering rather than shopping in store? I imagine you are trying to create more demand for it. However, you have made some loyal customers very unhappy. I liked when I was able to deep press the app icon to go straight to my shopping list. That option is gone. Not only that, but it isn't at the bottom of the screen on the open app either. So a shortcut was removed, and the number of clicks to get there was made even longer by adding the extra click of going to the "more" menu. Please put it back! Now in the most recent update, it crashes and closes before it even finishes loading.

Great app, however; update**. I love using this app, however; it has decided it wants to sign me out every single time I close the app. I have removed the app and installed it again, but just now, I was asked for my sign in again so that I can start my grocery list. Little bit frustrating. I really hope this gets resolved very soon. **I have changed my rating to a 4. While I do love this app when it works, the update has done ZERO with the issues of being logged out while using the app. I have reinstalled the app. I have updated and I am still having issues. I have contacted customer support and there are still issues. Hoping it gets fixed. I am missing out on a lot of savings because I have to use a different app to get my grocery order in.

Helpful criticism. *when typing in search bar it would be easier if the items started popping up as you type..example: strawb...then strawberries would show or anything associated with the word rather than having customer type complete word and then enter. I realize for some items customers will have to be more descriptive but it would help them search faster and add to basket faster for simpler items. *also when you add coupons (from coupon search) to my coupons, It would be nice if there was an option to add those specific items at the coupon screen. More people would buy and add as they go. Instead you have to add coupon and then go find the item. Overall easy to use! Have had great service upon pick-up and enjoy the overall experience.

Works surprisingly well. I was pleasantly surprised when I started using the Dillons/Kroger app. It gives really good search term suggestions and pulls up options quickly. It is quite accurate in figuring out what you want. It is easy to update quantities while adding items to the cart. There is a lot of integrated features to do with sales and promotions. The one downside I have seen in my short time using the app is that it sometimes has trouble either updating info, finishing/sending online orders, things like that. It will usually work on the second try, maybe third, if you have to repeat a command. Solid app!

App’ review. Can be difficult at times. One week it lets me schedule a delivery and next time it won’t. Says my address non-deliverable. And then it’s difficult to change it to a pick up. And now it doesn’t offer many hints as you type a search and seems very little showing up in a search than say 1-2 months ago. Seem’s to have less and less to choose from. Pretty disappointing I might say. Used to be good and I got my delivery all of the time with the same address. Steve Lekan

Horrible App and Pricing tactics. Tried this for the second time in 5 years. I see the low pricing in the stores if digital coupons are used. Thanks again for making me feel like a circus monkey Dillons. Play along and try to load the coupons after logging in multiple times. Go to the store and gather up the deals only to leave them all at the register because the coupons were not on the card. I am guessing it could all go away if I gave you a yearly membership fee to be a certified monkey chasing around the store to find the special deals while dodging the remaining products that are giving you record inflationary profits.

Logging out error. As others have said, I am unable to stay logged into the app. This started this week. It is extremely frustrating to simply switch apps (comparing prices elsewhere) and come back and have to wait 20 seconds with multiple clicks to log back in. It took me hours to complete my shopping as a result. Looks like this started approx. Feb 3rd (from looking at reviews), which is more than a week, plenty of time to fix this. Do any of you in charge of these fixes use this app? Do you have testers? Does anyone read these reviews? I know you can fix this because I've used this app for probably eight years without this issue.

Sign in EVERY time, ugh. I like this app ok but it makes me sign in every time I leave it, not close it (though I have to sign in after that too of course), but even switching to another app logs me out. I’ve checked, unchecked, and checked again where it says “check here to stay logged in”. It does nothing. I just deleted the app and all data and started over again. Same very annoying behavior. I mean, the Kroger Pay inside the app has another layer of security- PIN or FaceID- so why keep logging me out? It’s very annoying when I’m checking out at the store and have to log in again, go to the pay tab, log in some more. Ugh!

Coupon searching. I love using this app to help me find items in the store and I really want to like using the coupon function. However I wish it were easier to find out if my item has a coupon. I don’t always know what I’m buying when I go to the store and I wish the coupon section was like the target app. I just scan the barcode and it tells me if there are any discounts on the app. I wish I could scan my items on Dillons app and have it tell me if there were any coupons. I would be a lot more apt to use it more if I could easily search it.

Was good, now a pain to use.. I used to love that I could make a grocery list...even though the only way to print was to email to myself. The update that came out today Nov 8th 2017 makes this list feature unusable. You can not delete items from the list. So last weeks items won't go away. They appear to be removed, but in seconds they are back. Also coupons and sale items default to a cart and not your list. Annoying and time consuming to correct.

Kroger Casino. As if their website isn’t one of the worst of any large company. It’s not that they pack frozen stuff to the very top of cheap bags ghetto become soggy and rip on the way in from the car. It’s not that they pack huge amounts of heavy stuff and put a couple of small light items in a bag by themselves. It’s not that they send obviously spoiled apples home with you. It’s not that they allow too many people to put place orders in the same time lot then call you literally 5 minutes before your pickup time and tell you it will be an hour late. While these are ALL real examples of my experience there is one thing that drives me most insane. THEY LET YOU ORDER ITEMS THEY DON’T HAVE AND NO SUBSTITUTES AVAILABLE! Obviously if they don’t have items they shouldn’t let you order them, right? Right? It is just plain mismanagement! So my suggestion for renaming Dillons is the KROGER CASINO. You pays your money but you never know what you will actually get! Ask yourself how many times you actually end up taking home what you actually ordered?

Fresh produce. Fresh produce hasn’t been as good as usual. The last two weekends I’ve came in they have been out of stuff and then some items looked to bad to buy. We quit going to the Starbucks because our drinks never tastes the same. The turnover is crazy right now for everyone but the old saying still holds true, “you get what you pay for” maybe pay your people better and they will stay longer and want to work harder because they feel appreciated. I worked for Q.T. For 30 years and they have record low turnover. They take good care of their employees so they stay and treat customers better. You have your tried and true long term employees and their friendly face and your hard workers keep me coming back. I just don’t want to see my store get any worse.

Horrible user interface, doesn’t work more often than does. Horrible and frustrating app! Now cannot put anything from my lists into the cart. Says it’s in the cart and then actually isn’t! So Have to print all lists, then manually type items in search box. BUT can’t hit enter, because must not completely type the item name or get errors that can’t find item. So, only partially type item then wait a very long time to pull up all items even closely resembling that item and the item you want MIGHT show up. Or it says item not found. PLEASE look at or hire tech writers who formulated the UK’s ‘Ocado’ or ‘Waitrose’ grocery shopping apps. They are excellent for search and online grocery ordering and customer interface and customer service apps. **Order online and pick up grocery shopping is a LIFELINE for us and many clients with health issues. Please do better. It is possible and your app fails more than it works. The current update caused more errors than fixed. Please, please review and hire consultants from above mentioned grocery chains in the UK. THEIR APPS ARE EXCELLENT!

Kroger First Time Customer Order. This application will not allow a new user to place an order over a certain dollar amount for the first couple of times they are using this application. This is very inconvenient for a large family that recently moved to the area, and wants to place an order for a weeks worth of groceries, and who is paying for their order in full up front. Don’t understand why Kroger would have the application limit a new users purchase amount for a first time user when they are paying up front for their groceries. Seems like they don’t want any new customers. Why put up road block for new clients? Customer service is also unable to and unwilling to assist with the issue. Went to the store in person and the manager of our local store didn’t understand this either and could not assist. Went to Wal-Mart online and placed my four hundred dollar purchase there instead. So Kroger lost out on four hundred dollars. If this happens regularly seems like Kroger is loosing out on a lot of money. Maybe want to change your policy and how the application works for first time users.

Horrible Online Services. There online ordering service really has a lot of flaws. I have been using their pick up services for a few months now and the last two times that I have ordered through the app... I’ve always left pick up with less items than what I had actually ordered. Like where do the items go?? Is the person picking out the items just decide to stop looking for items and delete the ones they don’t want to find???? I literally ordered 81 items yesterday and picked up ONLY 67. With only 2 supposed “out of stock” items. I came home to find I didn’t have ANY of the milks I ordered plus some other items. There’s no way to show what I actually ordered but I KNOW I had ordered 3 milks. But received NONE... and it doesn’t show on my final receipt either. It’s a huge flaw that needs to be fixed

App Crashes. I don’t usually write reviews but since I have been using my app more for grocery shopping I am realizing that is missing many functions. When there is a Buy4Save4 or B5S5 and you are making your list on the app it doesn’t let you know if that item qualifies for the sale. The circulars don’t always have all of the items listed so the only real way to know is to go to the store. I like to prep lab my trips not knowing if the item qualifies for the BOGO makes it hard to stay on budget. Also it would be awesome if when you load an item to your list and you have a coupon for said item or if it qualifies for the bogo that the total at the bottom would show after bogo/ after sale.

Pick up Service. We have been using Dillon’s PickUp for over a month, now. We are using it during this time, because my husband and I are considered high risk, due to our age. We have never been able to get toilet paper, wipes, or any cleaning products using the Pickup. I know we might be able to go to the store at 7:00 am, and find these items, but we don’t want to go into the store at all. I feel like not being able to get these items at Pickup is inequitable. I would imagine that most people using the Pickup services, are doing so because they are at high risk. Why would you limit these items only to people who are able or willing to come into the store? The Pickup service has been less than perfect regarding substituted items. I know that your staff is overwhelmed, but sometimes I don’t even get the notice about substitutions. Sometimes, I get one smaller item replacing one larger item. And, lastly, please stop using the plastic bags. I know some Dillon’s stores are using paper. It would be great if all of them did!

Frustrating at times. When there is a certain item out of stock and they supposedly don’t have substitutes, they don’t give you options to pick anything what. Example I click on oat milk that the app said they have and then the next morning it will say they DONT have that item and DONT have substitutes for oat milk? It’s Dillons! For gods ales give me ANY dam oat milk! What’s the point of doing pick up if I have to get down and go buy the exact oat milk you said you’re out of? This needs to be fixed by adding a comment section on order where I can comment that I’ll take ANY NON DAIRY MILK! This has happened with my chicken as well. I want to comment I just need any brand.

My Favorite Store!. I’ve been shopping at Dillons since before I was married. I went with my mom to do grocery shopping for our family for years and when I was married I just continued shopping there. I was married at age 19 and I’m now 74. I’ve tried other stores but I always come back to DILLONS! I trust DILLONS to always have fresh foods and to be honest in all dealings. I do my shopping now with my phone in hand and place my order. One of my children will pick them up on either the day or the day after I place my order. When my order gets home, I put things away just looking at store notes saying what additions or deletions they have made. It’s SO easy. It feels like I’ve done nothing and I just wait until time arrives for pick up. Once pick up time comes, a family member will drive to the store we have chosen and my order will be ready. My name is given, order is brought out, paper coupons are given over, balance due is recalculated and any change is paid or my balance due is lessened. We drive home to unpack and put away the food. What a way to shop!

Hate having to use an app. Having to use an app for a grocery store is extremely inconvenient. The number of times I have NOT bought something because it had a ridiculous “digital coupon” is extremely high. It’s almost like the management at Kroger decided one day “Hey, Let’s do these extremely inconvenient little coupons instead of putting things actually on sale so that you show up to the store and get these as a surprise, and then CANNOT OFTEN DOWNLOAD THE COUPONS BECAUSE OUR STORES HAVE DEAD ZONES!” Just put the stuff on sale or don’t. Someone is trying to justify their job with this “digital coupon” baloney. The worst is having an app that is NOT easy to set up, to figure out or to try to teach to the elderly. Older people shop at your stores. By making this app so incredibly complicated; they are not able to learn how to use it. And then to force updates? What were you thinking. You should be ashamed of yourselves. You already HAVE the data via the plus cards. Requiring this to do coupons is malicious.

Awesome products and service!. I’ve been using this app for several months now and the updates have made online shopping even better. Pick-up orders through the app are so easy! I can just add items from my previous order and submit them quickly. The products are always fresh and the staff are super friendly. The substitution feature is wonderful so I can get a similar version of an item without extra cost.

Upgrade download Fail. I have always been impressed with this app and use it frequently to add digital coupons and make lists on my Dillons plus card. But recently the application has been changed and you are forced to upgrade. I have had multiple unsuccessful attempts to upgrade this application because it states that my Apple ID is incorrect when I know that it is the correct information. So I’m not very happy with the current app functions. Hopefully I can get this issue resolved soon so that I can utilize the awesome digital savings!

Lack of checkout lanes open and customer service. I wish there would be more checkout lanes open. I feel that Dillons charges premium pricing but does not deliver premium customer service. I shop for our family and spend over $500 per trip on most occasions. I have to check my self out on most of these occasions, or wait a very long time for one or two lanes that are actually open. Last time I had to check myself out with a cart full of groceries. There were 3 employees standing around talking and watching customers check them selves out. I finally had to ask them to at least get me another cart so I could put paid for items in it, as the bagging area is way too small. I feel that this is completely inappropriate. Give customers a discount for checking them selves out, open more lanes or lower your prices.

Horrible customer service. I’ve had it with Dillons and their third party company Insta-cart for deliveries! I placed an order to be delivered at the beginning of March because my son was in need of diapers/ wipes/ snacks while I was at work! The driver never made it to the address and I was promised a $30 credit to my account. WHICH WAS POINTLESS. In attempt to use the credit I had to call 4 different numbers. I tried using it on another delivery order which was a FAIL. I called customer service to see if I could just be refunded the $30 from the order. She told me it was fine and they removed the credit from my account. I was told I would receive a refund within 7-10 business days. Well guess what, she LIED. It’s been longer than 10. STILL haven’t received my refund. I DO NOT recommend using the dillons app for placing an order for delivery. If I could give this app 0 stars I would. Absolutely ridiculous! GO AHEAD AND LISTEN TO THE RECORDED CALL. I will continue to encourage my friends and family not to use the app and leave similar reviews until I get my money back!

Lousy app. This is the most UNFRIENDLY user app of all. Doesn’t work properly most of the time which causes frustration between customers and associates. I have many shopping apps and never have trouble with them. Requiring a digital download for sale items which doesn’t register at check out most of the time. Just put the darn thing on sale without the fuss! And let people make changes to the account without always having to contact customer service because it’s not working properly. Very discouraging!! I have reached out to customer support with no help! App still has log in error requiring log in EVERYTIME I open the app. This is NOT worth the frustration it causes.

Mostly satisfied. There have been times when app malfunctions and if it happens when I am in the middle of building a list- I loose it all..... the malfunctions can be randomly logging me out while using and the search feature not working while shopping so I have to stop shopping since I cannot search the rest of my needed items to add- and then I have to select check out so I don’t loose all the work I have done in creating my shopping cart and just modify my order to add the items not added before malfunction. Also, there have been improvements to the substitutions option, but I still have some challenges with it when I am notified of a product they are out of stock on. Other than that, I love to be able to search coupons while shopping and look up products from various locations if the one I am at is out of something I “must have”.

Needs improvement. The app is logging me out constantly, every time I try to go into the app I have to log in. The app is up to date. Password was entered incorrectly 3 times and it has locked me out of my account which is very inconvenient, and doesn’t tell me how long it is locked for, just says temporarily. I get it’s for security but I shouldn’t have to log in so many times and have more than 3 chances to log in. It makes the app more of an annoyance and inconvenience to use when it’s supposed to be convenient. The app is also clunky with constant loading times and not very user friendly.

Needs to raise the bar. There is a pandemic and this is the grocery store. It’s not an optional, niche business. What this app needs is more functionality and options for online ordering. So many times I’ve ordered online only to have the app tell me that an item I want/need is not available. Huh? They don’t have ANY potato chips? Like in the whole store? Or if they do they offer something ridiculous as a substitution like saltines. So I end up picking up my groceries and then park and run into the store to get the things they left off but are actually there. It’d be nice if they let YOU choose the substitution rather than just the option of taking or leaving what they select for you. If the point is to keep people safe and out of the store, this app doesn’t do a good job of that. Additionally, options to filter search results would also be nice. Especially now that they offer options of 3rd party sellers.

LOVE 😍. I love using the Dillons app for myself and our family! It was a dream come true when we had our baby during the winter months and we’re worried about extra cuties. It was nice just to get him loaded in the car and do our shopping by waiting in the parking spot. We have had no problems with our orders and the staff is always very friendly and wonderful! I feel like they are getting more options available on the Dillons app too. It is so nice to be able to do my ordering in my pajamas and feel protective LOL!

Review. I really wish Dillons would make more of an effort to improve their online grocery and pick up. Most importantly, have older staff do the shopping for online orders. Many times I received all my produce thrown in a bag without being put in individual produce bags. Often times bags of salad are really bags of soup salad. It almost feels like they put the worst produce available in the online orders. Substitutions are not provided sufficiently, if something is not in stock the app only offers one other substitution and it really often doesn’t make any sense. Lots to be done to make this a better service! I almost feel like my local store is purposely sabotaging pick up orders to discourage people from using the pick up option. So frustrating yet I still do it!

Changing the app. When I first started using this app, a user could tap the screen on the grocery ad pic to add the sale item to their list, while it also left a circle around the item to let you know you have added it to your list. Their app developer took that away a couple of updates ago. So, now, the tap of the screen brings up three choices which, starting a cart is one choice, that puts you into the mode of adding items to your cart but you are then scrolling through every item to do so. And, a user can no longer scan the ad quickly to ad what your interested in to your list and now there is no circle. There are moments that I don’t have time to go through the whole ad and need to do a little at a time but I have no idea where I have left off at or if I’ve put an item on my list without starting all over again. Sure miss the simple touch of the screen, quickly add that item leaving a circle and move on to view other items in the sale ad. I’m about to ditch this app and go back to using a marker and the actual ad to circle my sale items myself. Not happy with their “updates”. They “giveth”, they “taketh” away.

Problems with Clicklist ordering. I use Clicklist about once a month. The last two orders I have placed I made sure to deselect the allow substitutions button. However when I received the confirmation email and reviewed my order, it showed everything was substitutable. In addition I’ve received products that had expired the day I ordered the groceries. I work two jobs and go to school. I don’t always have time to shop for myself. I liked the convenience of Clicklist in the beginning when it actually worked. It’s no longer convenient when you don’t receive the things you want. Next month I’m trying Walmart grocery pick up.

I’ve been waiting for this!!. Integrated coupons, shopping list and ClickList capability. It sorts your list by store aisle! I keep a running grocery list by adding stuff to my cart, which gives me the option of going to the store later myself, or simply clicking “purchase” and someone else will shop for me! Love the upgrades. Ways to improve: add “impulse suggestions”; more explicit coupon options; and allowing a user to “move to cart” everything on one’s list in a single click.

Love the store, frustrated with the app. I love Dillon’s. Been shopping there my whole life. But I hate that the app will not allow you to shop from the weekly ad. And if you add something to your list, you can not just add it to your cart. Like most, I am a busy mom. I don’t live in or near town and I hate going into town to do all my errands and still have to go inside the store to get what I need to while bringing along a VERY tired crying baby from a day of in and out of the car seat. I would LOVE to do buy online and pickup, but I get so frustrated with the app because I can never find the sale item on it or just add something to the cart from my list. Which that list does me no good if I can not just put it in the cart and order it. So with a crying baby I am starting to hate grocery shopping and half tempted to shop elsewhere for my own sanity.

Update is non-functional. Since updating this app, it doesn’t work properly. The lists are unsortable no matter which filters you select, I get hundreds of results, even when the filter tells me there should be 3. I used to use this app regularly to search for deals, but I don’t even want to use it anymore. It’s too complicated, and without being able to use the filter function there are way too many coupons to look through when you want to find something specific.

Is it just me?. I stopped shopping with Dillons due to their app. I use customer pickup since the beginning of the pandemic & I was grateful Dillons followed Walmart’s adoption of this service. However, Dillons did NOT follow Walmart in their development of their online system. Whether using the computer or my cellphone, Dillons system has been frustrating & cumbersome. Also, the amount of ads being interjected onto every page I move through is irritating. If my favorite pharmacist was not still at our local Dillons & the organic coffee I like, I would never return. This is sad because I used to enjoy shopping there. It was almost a social event in our small town. Eventually I’ll take the time to find a coffee at Walmart I can tolerate (or online) & my pharmacist will retire & I won’t have to deal with Dillons online program in the future. Did Dillons really think, ‘we don’t need to look at what other online grocers are doing ‘cuz we can do it better.’ No. You can’t. Shell out the money, get a consultant, fix your online service or soon there will be Kroger/Dillons following in the steps of all the other brick & mortars who thought they knew it all too. You’re not that good.

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Wonderful job!. My husband and I absolutely love ordering our grocery’s online and picking them up. We’ve never had a problem with the service and highly recommend to everyone, especially parents like us who have children and dread going to the store with them. It’s the easiest way to get your groceries and not have to deal with a child asking for every single thing they see :)

Not what it used to be. This app has been updated SOOO Many times that it no longer works right. Or maybe that’s what they planned. It drops items out of the cart so that you don’t get your entire order. You either have to go back to the store for 2 or 3 items, or place another minimum order, or Maybe rack up ANOTHER DELIVERY FEE. Don’t bother to try to balance your order vs your receipt. Expect to pay more and get less and spend more time doing it

Notes character count. Small change. There’s a character count of 140 words when adding notes to an item. Please make character count viewable before getting to the last 3 characters. It’s infuriating when trying to get everything to fit while still trying to ensure the Dillon’s team will understand my notes.

Hard to find items. The way the app is set up is a pain to find deals. They kind of have a saving section set up but it’s pretty much useless. You can’t add anything there to your cart, you can only “add a coupon” then have to track each item down on the site to then add it to your cart. OR it is the weekly deals section that is just a jpeg of the newspaper ad without any clickable links or way to add the items to your cart. Also when I search for items that are clearly in stock, they don’t show up on the app. I’m 100% sure that I’d save way more money just going into the store and looking for deals

Barely Usable. This app is one of the worst vendor apps I have ever had the misfortune to use. Kroger requires it in order to access their "digital coupons" and once selected, the coupon disappears so it is impossible to reference the selection. Also, they try to put too much info onto a small cell phone screen, causing it to be cluttered and difficult to navigate. If I had the option to shop elsewhere, I would on account of this app. Trying to use this miserable app in a crowded grocery store makes for a horrible shopping experience. If I could, I would give this app wless than one star.

Almost perfect. This app has made leaps and bounds since it first rolled out. I rarely have problems with it. However, since we have been doing more ClickList orders this past year, there’s one thing that could be better: in instances of item substitutions, please let us change the quantity of the item. Usually, the item substitution is in a larger size than my original request, which means I probably don’t need the same quantity as originally ordered.

Good but please make it better. I use my Dillon’s app often and enjoy shopping at the store. I’m also into couponing and would really appreciate being able to scan the barcode of an item to determine if there is a coupon available for it. Have used this feature in Safeway stores so I know it is possible. Please consider this update to your app.

Struggles. I have been using Wal-Mart curbside for a long time and satisfied but decided to try Dillons because I prefer their produce. I ended up having to call customer service because it wouldn’t accept my Dillons card on the app. After 20 min of trying to get thru automation and finally reaching a person, I provided a ridiculous amount of info, including my cell number “in case we were disconnected”, and the phone call ended in a business I identifies hang up without being resolved. We were disconnected and yet didn’t receive a call back. ?!? Just. Dissatisfied.

Trouble Loading. Idk, this app used to be great! But recently, I’ve not been able to even sign in. It just sits there, trying to buffer. Maybe this is a known thing, maybe not. I have a 12 Pro Max. iOS Updated. I’ve deleted the app three times and reinstalled it three times, each time, no difference. I do like the app, it really is helpful - when it works. (Maybe this is a Kroger issue, but it also doesn't acknowledge the Dillons’s near me as a Dillons’s store.)

Logging in. I’m pretty disappointed lately. Whenever I try to login it tells me my password is not correct so I go through to reset it up using the forgot password option. I can use it that one time then when I go back to use it a day later, it does the same thing. It tells me my password is incorrect. This has been going on for a couple of months. I have the updated version. I’ve tried uninstalling and reinstalling and it’s the same thing.

Horrible App. What happened to this app? I have used it for years, easily on my iPad and iPhone. All of a sudden, I tap the icon and get an authentication error which causes me to have to login each time and often just logs out while I’m making my list or checking the ads and coupons. What a pain. Dillons not making it easier to shop their stores between the app and self check, low stock or even not carrying items I’ve always purchased. Shopping Walmart & Target more often & their apps work!!!!

Constantly Crashes. With each new update the app gets worse. I can no longer use it while shopping at all. It opens very slowly and then suddenly crashes. Today I had to click on a coupon, wait minutes for it to “load” and then get a notification that it hasn’t loaded, then try again. Took me half an hour to get 12 coupons.

Milk is hard to find.. Unfortunately when I’m trying to order milk on the app it’s incredibly hard to find and unless you put in very specific verbiage it will show no results. I tried Kroger milk drinking milk skim milk even just the word milk and got zero results. Almost skipped the product altogether but luckily I found it listed under Dillons milk. This product should not be listed under the keyword Dillons instead of skim milk because it makes it very hard for customers to find.I’ve noticed this also with a few other basic commonly purchase products.

Constantly signs me out. The last few weeks it’s constantly signing me out of the app. Never did this before. Even after a few minutes of not being in the app it makes me sign back in. So annoying. I use this app daily to update my cart and what-not. This needs fixed!

Changes. Not real happy with the changes. I liked having the recent purchases list to use to add to my cart. When I try to type in the search bar, the letters don’t show. It takes me twice as long to make my list and I end up missing items. I will most likely quit using Clicklist eventually since it is so time consuming now.

New Update does not say where item is in state. I shop at Dillons weekly, and have relied on this app to help me find where items are located in the store when I am having trouble. That information has been removed from the app! I can pull up an item and get the price, but it doesn’t tell me where the item is in the store. I do t understand the reason for this change.

Click List ordering. Have to be very specific when ordering. If I put in bread it only comes with fancy artisan breads, not Kroger, etc. sliced sandwich bread. When I pick fresh meat it only comes up with fancy deli meat, not steak, pork chops, etc. Frustrating to try and enter a specific name to get to what I want. That being said, I appreciate all the friendly staff at 135th and Maple. They are great and helpful in every way!!!

Such a time saver. Love having the ability to use the easy to use app, select what I want and simply choose a time that works for me then simply pull into designated parking spot, call the number and have your groceries placed in the back of your vehicle and you just drive off when finished loading. Super easy, convenient and efficient!

Initial issues then huge improvement. Initially I was really struggling with the app, I wish we could update our account information without having to go to a desktop computer. Once I placed an order on a desktop through the website the app has been very useful and user friendly. I love the coupon feature, the ability to add things to my list throughout the week and have everything there when I’m ready to order

Checklist. I am so happy. Due to work schedule and long grocery lists, it took a minimum of one to one and a half hours to shop. Only to then arrive home to carry in groceries. By the time all was said and done, this took about three hours. Then to make dinner. I wish I could rate my Dillons at 21st and Maize a million stars, because that would be more accurate than 5. Even when I shopped in the store, everyone was always helpful. I love “ my” Dillons.

Navigation of app. Searching a specific food is hard to find. If you are just wanting to search you should not have to be in a category. I put baggies in pantry at home but you can’t find it in searching. Just one example. Make search easier. Walmart app is just so much more user friendly.

Using the Pick-up option. I used the pick-up option after placing an order online. About a two day wait period, which isn’t bad. Drove around to east side of store and called the # on the sign. My order brought out to me. Never had to enter the store. Pretty slick! Thanks Dillons for this free service! You’re helping to keep our community safe and well stocked.

Very convenient. Use this app for most of my grocery shopping. I would really like an edit option as several times I have remembered another item I need within minutes of submitting the order. I normally can find the products I am searching for, but in rare occasions there are issues.

Ok but can be cumbersome. Over all lots of potential, but can get cumbersome to use. Pain to switch between stores. I shop a three different ones and should be able to toggle through to change...but have to search settings and jumbled mess to remember how to switch. Also, the list function Should be more front and center and easier to get to. Quit pushing so much Check list. Coupons are good, but even if I take off the check list portion they still pop up.

Handy app. Great for helping me find things in the store, check availability and fill out pick-up orders, but I’d love to see a better way to switch locations. It is not obvious enough where I’m “shopping” at and how to change it. I frequently need to know if different stores have an ingredient and need to switch between locations quickly.

Doesn’t work. This is a great app, when in works, which is rarely. I love using click list. My busy schedule pretty much requires a pickup service. But every time I turn around my regulars list is empty. I spend hours setting it up only to have all the information wiped. It’s been happening for awhile. Going to look into Walmart’s pickup service, because this is ridiculous.

Convenience. Ordering groceries online is pure laziness and I love it. Entering text in search or credit card/address is frustrating. The app seems to send each keystroke to the Internet as you type and it’s really slow and delayed. I spent 4 minutes toggling the keyboard between numbers and letters because it would delay each keypress then randomly catch up later. It shouldn’t be sending data regarding what you are doing on the keyboard until you hit enter but I guess they want to track each swipe, each keypress you make.

Logs me out. So I’m not sure if it was the last update or what but in the last few days every time I leave the app I get logged out. And I’m constantly going back to the app because I’ll think of stuff I need to add to my list, but every time I go back to it, I have to log back in. And we’re talking within a couple minutes. This is getting really really old. Also before you tell me to delete the app and reload it. I’ve done that three times already in the last two days. So that’s not going to fix it.

Time is precious!. Ordering on the app is something I was not interested in doing until Covid happened and it became necessary. We learned how easy the Dillons app was to use and how much we enjoyed shopping at home for our groceries. Thank you for keeping the grocery pick up free and having quality groceries. Life is busy and Dillons app has given us precious time back to do other things in life!

Search Ability Needs Work. I find the Search feature frustrating for two reasons: It can only find what I’m looking for if I first choose the right category, rather than general search. Second, item must be spelled completely correctly-no auto-correct feature if I miss-type a word.

Dillons App. I don’t mind using the app but I know a lot of elderly people that can’t or don’t use the digital coupons because they just don’t want to use the app. The elderly are the people that might need to save some money on their purchases. Also it is unfair to them when you have to buy 2 or more of an item to save money.

So good to order. With the coronavirus around this helps so much I don’t need to get things from the store I can order it and have it in a couple of days so much helpful specially with being disabled and the hardship that I have to do just to go to the store get too much items and then end up inconveniencing other people to help me this is such a relief so thank you Jennifer

Great Variety. In this crazy world we are living in right now, Dillons does a great job of keeping a large variety of items to shop from. There are still the fancy high end items and the lower cost (maybe not quite as good but still acceptable) items. Thank you all for keeping our Dillons in Hays,KS going so well!!

Searching for coupons... To search for coupons, I wish it had the function like target has. Target’s app is awesome! While shopping in the store, you can scan the barcode and allow you to instantly add the coupon. If what you have isn’t a coupon, but a different brand is, it will let you know. Please get this on the app, it’s a pain to have to constantly search for what you want.

Fix Coupon Category Results. After the last update, finding categories in the coupons section is not the same and does not work as well. It loads coupons in other categories that I did not select. Frustrating.

Kroger items hard to find. I was unable to find a half gallon of 2% milk and had to get vitamin D. I typed in what I wanted but that didn’t help. Also I find it hard to believe that you no longer carry sliced canned beets. Every search turned up almost all organic and non real food. Fake food If you will. I have to place orders for my mother. There is no way she could ever figure your site out if I have this much trouble.

Love Dillon’s but this got so frustrating. I’ve been using this app for a couple years now but lately it logs me off constantly and I have had one shopping trip I’ve had to log back in SIX times. That is insane. Not to mention frustrating having to stop in the store multiple times to enter my email and password while my twin toddlers are getting upset and the store is busy. I’ve tried uninstalling the app and updating and nothing is fixing this login issue please help??

Unable to get to checkout w/ price drop items I needed. This has been the first time when ordering on the Dillons site that I have experienced a problem I couldn’t figure out or work around. I needed unsalted butter sticks. Three of my items had price drops but when I attempted to accept the price change repeatedly, I could not move on to the checkout page. It was maddening. I finally ended up deleting the items so I could checkout. Would not allow me to go to checkout. So I am missing three items I needed that appeared to be in stock w/ price drops.???

Review of shopping app. I love using the shopping app but, it needs to have some updates in order to be able to find certain things. In search bar needs to adapt to just a few letters then suggestions pop up would be totally helpful and less time consuming. Thank you!

App updated fixed coupon clipping. The most recent app update fixed a lot of errors I was having with clipping coupons on the app which prevented me from checking out quickly and efficiently. The app works much better now and I no longer have issues.

Keep me signed in!. I’m adding to the pile of recent negative reviews because the app kicks me out every few minutes and makes me sign back in. My wife started having the same issue with her Dillons app recently too. I installed the latest update as of today (3/24), but still no luck. I’d be happy to update my 1 star rating to a 4 or 5 if this one issue could get fixed. Also, it would be great if the app could add biometric sign-on options so I don’t have to go look up our ridiculously complex password and copy/paste it each time I have to log in!

Setup is NOT user friendly.. I tried to place my first click list order today, and it was VERY confusing. There were no error messages telling me what was wrong, and it kept giving me a pick up time, but never told me I had to save a credit card number to the app. I waited all day to get notified that my order was ready, and nothing. I called customer service. They were no help. The app should say, Step One, Step Two, Step Three and give you prompts for the next thing to enter and ask you if you want to leave your order incomplete.

Used to love it now it’s useless!. I exclusively shopped at Dillons because I love that I could use this app to make my list and load my coupons on it and have the cashier scan my plus card from it simply! It made grocery shopping stress free for me. Now when I try to open it, the app crashes immediately! I called your customer service number and the nice young lady recommended that I delete the app and reinstall it, so I did.... Needless to say IT DIDNT WORK 😡😤😡! I guess I’ll take my business elsewhere until you guys fix your app, because I can’t afford to shop without coupons! It’s a shame that something that was once so great is now so frustrating!

Pick up. For about the past month the app keeps kicking me off while using it. This is the first time I’ve had problems with the app. It’s very frustrating. I’ll even choose to stay logged in and it doesn’t matter. Kicks me off. Anyone else experiencing this?

Love it BUT. I don’t use the shopping cart (where I select what I want & Dillion’s fills the order). I try to use the list & go to the store. There used to be an option in this app to add an item to your cart OR your list. As it is, I have to add things to my cart from the weekly ad and add things thru the week to my list. So I have TWO lists. I can move things from my list to my cart but can not move from the cart to the list.

Not user friendly. First it kept trying to connect me to a store that’s not even close to me. Then when I got my items in a cart I tried to pay with my gift card and it wouldn’t accept it even though it said it has $88 on it. Then when I put it my regular card info in to pay. It wouldn’t let me continue. I had to back out and put in my info 2 more times before I gave up. Your app needs some work yo. Y’all got stores all across the country under different names but you can’t get software to run smoothly?

Good app, but needs work. Sometimes, when attempting to use Kroger Pay to buy gas, it will tell you that you’re not at a gas station…when you’re right in front of a pump. Also, their 2-step verification process needs work. I never get the emails they (supposedly) send as part of the verification process.

Garbage app… still. Dillons obviously didn’t test this app before pushing it to production. It continues to be utter garbage. Even after the most recent update, the log-out problem remains. I can’t have my phone off for longer than a few minutes without this app requiring me to log in again. It even logged me out WHILE I WAS USING the app. Works consistently bad on both my iPad and iPhone, both of which have the latest OS updates. Dillons is apparently inviting me to shop elsewhere. I’m happy to oblige them.

Sign in!!. What has happened that every single time I open the app, I have to sign in AGAIN!! It use to remember me.. Very frustrating.. either accept facial recognition for the app and not just for Rx or remember us..It makes me not want to even use app if I have to sign in every time I look at add, or see my coupons.. it seems over time, too many issues with your app!! Keep it simple and make it so we can use our recognition applications to sign in

Too Complicated and not user friendly. The site is way too complicated to navigate. Kept trying to add things to my cart but it would only put in list so then I had to go back In and move them. A lot of items wouldn’t allow me to add to my cart either. Frustrating.