MyCadillac App Reviews

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5 stars or1 star?. Had to divide my score. You get a 5 for the day after we bought our new car, On Star sent us a message to get the Air Bag System checked within a day. Dealership said to ignore. When we got in the car, we got the same dismissed message from the car display. On 3rd day, car sent a Passenger Restraint system message with only 1 person in the car. On 4th day, Air bag message again appeared in car. We took it to service department, they said ok to drive until they could get a loaner car. Finally, on the 5th day, we took the car into service again. They ran a quick diagnostic and got 2 green lights and 1 red light. We left it and no loaner available. Three days later, service says air bag module needs replacing. They will order one but it will come from out of state and will take at least a week. New car, will be in shop for almost 2 weeks (if we are lucky). Not happy! Never buy Cadillac again! But OnStar alerted us to the problem quickly. Gave 1 star because the app will not load onto my phone. Not compatible.

Was good, but now it’s not. I’m the type of person that lives by “if it’s not broke, don’t fix it.” First, I would constantly have to sign in every time I tried using the app and now I have this shop accessories message in the front of the key fob and CANNOT get it off; thus, I can’t use the fob. Very frustrating as I used this feature daily, especially in the morning to warm the car up for the kids and I… I tried waiting a couple of weeks to see if there would be a bug fix update, but still nothing. I will give it one more week and then I’m cancelling. Furthermore, I’m embarrassed that I have over $100k Escalade and my co-worker has a Ford Escape and has 0 issues with their app. Ughhh

From Good to Bad. I never write reviews but due to the fact my vehicle cost as much as it did, I need to have access to all the accessories it comes with. Until being forced to update to the latest app version, this app was great. I was able to operate and access everything about my vehicle. Now with this new version, it looks good but it’s not good. The only positive is that it looks good. I can’t access any of my vehicles information and starting it via the app takes longer than before. Cadillac needs to release a bug fixed version ASAP.

Great but…. Sometimes glitchy. At times the car will not start through the app and it just says “failed” No matter what I tried to get it to work it just didn’t. I logged out then went back in. I deleted the app then reinstalled and it still didn’t work until it got ready to work all on it’s own. I made sure my update was current and everything. Guess it was just a bug that ended up correcting itself. Honestly I don’t believe this should be a “feature” you should have to pay for anyway due to the simple fact that u spend all this money on these vehicles and as expensive as these cars are, remote start should just be a standard feature! Why make us pay “extra” just to have access to our own control over remote start. It just seems kinda silly and price gougy. Haven’t I already paid enough? 😢😩

Love my Caddy!! “Patsy the Cadillac”. Love Love Love!!! This car rides so smooth! I have nerve disease in my left arm and leg and suffer from a lot of pain. I fortunately knew the previous owners and got this car at a steal of a price!!! Otherwise it would’ve been out of my price range FOR SURE!!! But the App, and ride is just SUPERB!! I absolutely love this vehicle. General Motors “Cadillac”, give yourselves a pat on the back! She’s a beauty! I hope to hit 500,000 miles with this beauty! “Patsy the Cadillac”, GOD WILLING, will hopefully give me no issues along the way besides breaks, tires, and oil change! I want this car to really show how great American Made Vehicles are! God Bless the U.S.A Cadillac “General Motors” and this beautiful car and well designed app. LOVE IT!!! LOL, sorry for rambling on… I just love it! Best car I’ve ever owned next to my previous Jeep sadly hit by a drunk driver… But “Patsy the Cadillac” is by far my all time FAV! Thank you again Cadillac and General Motors! 2015 Cadillac SRX Luxury AWD 3.6 is a DREAM COME TRUE! -Garrett L God Bless!

My Cadillac. I previously place a complaint with about my plan I went to use navigation and was told I didn’t have it but they gave me a one time use. When I called and explained my story to customer service he not only assured me I had it and for my problem gave me 2 free months. A week later I went to use it was told I don’t have it trying to keep my composure with the service rep that I couldn’t understand one word they were saying because of language barrier I asked for manager on which I was on hold for over 20 mins only to be disconnected worst service I have ever had with this that I pay $50 a month for nothing never again

Extremely Slow If It Works At All. I recently purchased a 2024 Lyriq so I am on a OnStar trial subscription. If this is an example of the performance I should expect once the trial expires I won’t be subscribing. When I open the app, the charging status should update immediately. I should not have to press “update”. Once I do press “update” the response takes FOREVER if it does at all. Often it just gives up and revers back to the original / last update. When I press lock/unlock start, etc. it takes FOREVER. Often it responds with “Server unavailable or did not respond”. Cadillac documentation speaks of features; for example, themes to go to the app that is not found. The click and hold is annoying. One should expect an typical smart phone response. There is so much more … I last had a Mercedes Benz who (prior to AWS) had their network on prem in Germany and even then I had an average 3 second response from their app. GM / Cadillac is a US company and there are many cloud technology options. Again …. If this is the level of performance I should expect I won’t be subscribing.

Used to be good. When I first got my Cadillac in 2015 I started using this app and it was easy to use and worked really well then with all the updates that they’ve done over the past years and especially this one they did a week ago now I have to have the biometrics on my phone turned on to be able to stay logged in. Now if I want to get into my app I have to login with my email and password every single time just not worth it. Cancel my service

Unless you pay for OnStar, not very useful at all, and even then not very useful.. The app is pretty much useless unless you pay for the expensive monthly OnStar service. With today’s technology built into phones and watches, especially Apple products, OnStar is quickly becoming an obsolete product. I don’t need it to call emergency services if I’m in an accident, my phone and or watch can automatically do that for me. I don’t need it to track the location of my car, a one time payment for an AirTag can do that for me. So basically this app is useful for only being a remote if I am out of range of the key fob. Or the one very useful feature of showing everywhere the car had been driven if you handed the keys over to someone else…if you were not already tracking it live with the AirTag.

Evaluation of this app.. Outstanding app, certainly the best available tool to manage and understand what going on with my car. One of my favorite features is the start you car function all from the app. If you live in a cold weather city, this is a must have function. By the time I reach my car, the inside is warm and ready for my departure. This is my first Cadillac, and it changed my attitude about driving. I’ve fallen back in love with driving because of this car. The app is just the icing on the cake I enjoy a slice of every time I use it.

Great App. Since my vehicle is meant to be keyless, searching for my keys to use the remote starter and having to be in a certain range defeats the purpose to me, and also is the reason I LOVE this app so much! I most always have my phone in hand and starting my vehicle plus sending navigation coordinates is as simple as ABC!!! The reason I’ve given 4stars and not 5 is because it does sometimes lag and takes a while to start or will give an error message here and there(iPhone XS)

Great app needs some work. I truly like my Cadillac app start my car in the morning it unlocks it if I need to one time when my car was going to be towed it notified me that the alarm has gone off one problem I continue to have is every morning when I go to start my car I have to login to the app and it’s pretty annoying it makes me want to make a shorter password due to the glitch in the system other than that it’s a great app

App stuck at accepting terms and conditions - Update!. 5.0.1 - I create an account, log in and I’m confronted with a blank screen with a greyed out accept option. I have tried restarting and reinstalling the app - GM, fix this! The app is broken, not anyone’s phone! 5.2.0 - About two weeks after I posted my review, Cadillac released the 5.2 version of the app which resolved the above issue. Now I use the app and the key fob is right there on the front page and super easy to use. Good job on the fixes Cadillac team!

Awesomeness. We love this vehicle we purchased it out of necessities our son has cancer and we drive him every 3 weeks to Goodyear Arizona for his treatments the comfort of this vehicle is amazing not just for him but my husband and I we are constantly learning new features we are extremely happy with our decision to purchase I would definitely recommend the ESCALADE Whoever designed all the extra features needs a raise , life became less stressful for this back and forth driving Thank you

APP STILL NOT WORKING SINCE iOS 14. I presently own 2 new Cadillacs, and have owned Cadillacs for decades. Until recently, I have loved this app, starting my car from my watch, checking fuel level and tire pressure from my iPhone, etc. Since iOS 14, I keep getting the “white screen of death” so many reviewers here have spoken of. I am running the latest version 4.4.0 which was released only a week ago. I have uninstalled and reinstalled this app several times to no avail. In a little over a year, Cadillac will be trying to sell me a battery powered car with wonderful new over-the-air features. How can they possible look me in the eye and tell me how wonderful it will be when they can’t get this simple app to work? I was excited for a Lyriq until this... Cadillac: Please help and fix this app! It will go to restoring some faith for the future...

“Keep Holding “. I like the app however it is becoming frustrating. When you try to start, lock or unlock your car you must “keep holding” down on the button and this is incredibly inconvenient. When trying to get kids ready while baby also in hand and wanting to rush out the door all at once having to hold down on the start button for what literally feels like forever is incredibly frustrating and inconvenient. If I remember correctly before the last several updates we did not need to “keep holding” can you bring that back please?!!

Locked unlocked. I really like the app over all, I don’t find it hard to use at all. The only thing about it that REALLY bothers me personally is that it doesn’t let me know if my car is locked or unlocked in the vehicle status section. It’s great that it tells me everything else but to make it even more convenient I should be able to check the app and see actually see the status of my car if it’s is locked or unlocked.

My lyriq. This is the first Cadillac that I have had in 40 years and so far I am pleased with the debut Lyriq. However just one request. Most, if not all of the trip planners use State of charge to plan a trip. I would like to have SOC (state of charge) indication to the right of miles remaining indication. Otherwise this is a fun car to drive. Just a side note, I am planning a road trip from McAllen Texas to Bozeman Montana in September. Should be able to expose any issues on that trip for sure. Thanks for making a fun car again. Richard Smith, McAllen, Texas

My Cadillac App. The ease of use, the absolute accuracy, the immediacy and assurance is beyond no others. Security is of upmost importance, with the Cadillac GM Technology the vehicle is just that, secure. GM is changing the entire industry with APP technology communications to vehicles, vehicle to vehicle, Autonomous transportation-I’m a older generation guy, radio AM/FM-8track-cassette-CD-Bluetooth-MP3/4-SmartPhones, what I say:embrace it! It’s all about Zero Crashes, Zero Emissions, Zero Congestion. Scary, but honestly it all makes sense. Electric and alternative propulsion lets do it as consumers

Poorly tested, underwhelming app filled with bugs. Repeated issues that generic a non-specific generic error “An unexpected error has occurred. Check for an app update.” Sometimes the unlock or lock button remains frozen after using it, closing the app and then re-opening the app. Does not work well for modern drivers such as myself who have a Metromile receiver in the D-link port (had this in my Benz prior without any issues). Again, gives a continuous error/alert status under “Vehicle Status” and the “solution” displayed does not work. Pretty ridiculous and disappointing experience while trying to use this app with my 2020 Escalade. I definitely expected much better, I sure hope Cadillac/GM reads reviews and gets this stuff fixed. It’s extremely annoying. Also, why does the app not display locked/unlocked status on open (even if you open app and take no action)? Very frustrating not being able to see current status like that. Many other manufacturers apps have this, such as Volvo’s app (which is phenomenal based on personal experience).

Owner. Basically, I like the car. The technology is good, if complicated. Too complicated, it took me weeks of trading the manual to master the technology, and there remain a few things that I am unsure about. The auto needs to be more intuitive. Also, there is unnecessary redundancy in some operations that only leads to confusion on the part of the driver. One series of action for one operation. I don’t need multiple ways to raise the volume on the radio. Perhaps the most annoying and potentially dangerous feature is the gear shift. This feature should be simple and easy. On my CT-4, it is necessary to hold down a small button to change into reverse and push the lever forward to go in reverse this requires focusing on the on the gear shift to perform a simple operation. To put it in park, a button is provided which is a different movement from the rest of the gear selection process. I really dislike it. Simplify the gear shift mechanism. It detracts from the overall satisfaction of ownership.

Horrible always something wrong. I like the idea of the app I don’t think that when you’re paying as much as you do for a Cadillac SUV that you should have to pay $15 a month to be able to lock or unlock your car with your phone but regardless you pay the fee and it really should be prorated each month because it hardly ever works with OnStar, you try to do vehicle location and vehicle location is down tells you to try again later to get tech-support says to delete the app and reinstall still doesn’t work a day later it might work it sends you notifications on your vehicle showed I had eight notifications I go to read the notifications and that doesn’t work cannot connect try again later a day later it works but now the notifications are gone I tried to open the app just to see what the oil life was on my vehicle to see if I needed an oil change system air try again later. Go to use it to start. My Cadillac sits and spends and says cannot connect. Extremely frustrating and useless app that struggles to even work.

Slow to update. I own a 2024 Lyriq and the feature of this app that I find most useful is the battery status (% charged, plugged in status, and time to full charge). Unfortunately, it often takes the app over a minute to update the status. The app also consumes a tremendous amount of iPhone battery power while waiting for an update, causing the phone to get very warm. My expectation would be that a modern app connected to a modern vehicle would take a second or two to update, and ideally would prove real time and historical information on the EV battery charging process. I realize that limitations may be due to GM’s use of apparently obsolete and/or overloaded OnStar communication technology, since all traditional OnStar remote vehicle control features also have this unacceptable lag / delay. In my opinion, it is inexcusable to force the customers to suffer this lag when the vehicle has a high speed data plan with AT&T and is also connected to our home WiFi network.

Doesn’t work for watch. I have the Apple Watch series 6 with the app in it, and it just doesn’t work. The only reason why use this is so I can leave my phone behind as well as my keys when I’m out with my lids. Or If i want to start my car when I’m running errands. Every time I try to use it, i get the message that I need to be logged on in my phone. When I check my phone, I am logged on. Only when I log out and log in again, it works. Which beats the purpose since I am already on the phone, and I can just use my phone to start my car. Also, sometimes I go to the app on my phone and there will be a black screen only. I cannot use trolls, and it seems like it’s frozen. I have to restart the app or sometimes uninstall it in order for me to make it work. Long story short it defeats the purpose of having it with all of these inconveniences. I rather just carry the key.

Life-saving in the cold weather. I have to work outside the horrible weather as I am a construction worker. I park a great distance from my worksite and I am bussed in. In the morning when I park the car, I set the temperature in the car the fan speed, and the heat element on the seat. This allows me to start my car from anywhere and so by the time I get to my car on a cold and nasty day I get in and the car is already comfortable. Since I do not appreciate cold weather, anything that brings warmth and comfort to me is a lifesaver. I love the myCadillac app.

Good unless you use family sharing. This app works fairly well unless you want fast notifications for issues like an alarm going off. The only option is to send notification to your email. But at least you can control your Cadillac from the app. However, if you share your account with a family member, the app doesn’t recognize the second person logging in and adding a vehicle is joining someone who already has control of the app and the vehicle. It starts from scratch. You have to make a new onstar account, give another credit card, etc. The second family member can’t control the vehicle until that all done a second time. Very frustrating. On top of that, though Face ID is enabled for the app, it’s not working. I can unlock and start the vehicle and get into my account without having the phone see my face. I know Face ID is working for apps because it’s working for another vehicle app I have. Try to report a problem with the app .. that doesn’t work either. Apple won’t do anything because it’s a free app. Click on developer website link and it take you to the standard GM webpage.

Awesome app. [Update!!!] The app is amazing. I pull out my Apple Watch and can start my car from anywhere. Now that the technology has changed (LTE Apple Watch and even WiFi mode on non cellular models) you guys just need to update the app to work without the phone and just the watch. Keep up the good work. [Original post] I traded my 09 CTS for a 13 ATS just so I could use this app and remote start from my phone. The only thing missing is Apple Watch support. Developers make this app work for Apple Watch please. I want to unlock and start my car without pulling out my phone.

Complication STILL not updated to work with Apple Watch Series 4 watch-faces.. The Apple Watch Series 4 has been out long enough now that the developers should have fixed the issue where the My Cadillac complication can not be added to the new Watch faces available for series 4. You can add the Cadillac symbol, which is the complication, to the old Watch faces but on the new Watch faces, the Cadillac complication does not show up as available to add. I brought this to the developers attention within days of series 4 release and I got replies from people who had no idea what I was talking about offering help for things totally not associated with this issue. One even said to reach out to OnStar... seriously?! Updating yet again: It’s been quite some time since Apple Watch series 4 was released and the developers STILL have not updated the complication for this app to work with the new watch faces that were added beginning with Apple Watch series 4. So this app can only add complications to watch faces that existed before watch OS 5.0. Come on guys, this can’t be hard to understand or address at this point.

THANK YOU - Bring back LOCATE VEHICLE!!!!!!!!!. THANK YOU!!!! I truly appreciate that you listened to our feedback about this function. Thank you for bringing back this to our app. I hope others appreciate your diligence in working to make the app great for us. It’s easy to complain about things and it spreads like crazy. I wanted to also REJOICE and say THANK YOU and hope that spreads just as rapidly. The following HAS been corrected and was my original post - Please get RID of set location!!!!!!!! It does nothing!!!!!!!!! Bring back LOCATE VEHICLE!!!!!! SET LOCATION has killed the app. Please bring back LOCATE VEHICLE as in find it where ever it is like other apps. This “update” does nothing.

Update wasn’t ready. After the latest update to the myCadillac app, i noticed that when i try to use the application on my Apple Watch it just tells me to sign in on my phone. Even though the phone is unlocked and signed in. Also, i noticed that the FaceID option does NOT work for the new application as i have to type my PIN in every time. I’m not too thrilled the ability to see where my vehicles are at on the map has been removed as well. I enjoyed that feature for peace of mind. I enjoyed the application before this new update as it was 100% functional. The new layout is beautiful, but only if it worked as it should.

Comprised account. My wife and I spent at least 6 hours dealing with Onstar. Our Cadillac app was comprised. We were never contacted about a change. Have been customers of GM/Onstar since Onstar started. I was transferred to 4 different reps who said the next rep would fix the issue. Very time consuming and frustrating. It appears this app was updated, we could not log into our account. When calling Onstar they indicated we were not authorized users - so they did not want to help us. They could not tell us when the new user took over the account. This is a MAJOR security breach. I am nervous about what days the bad guys may have. Be careful

Unhappy customer. I took my car in for an oil change and a malfunctioning entertainment system that was yesterday today my engine light came on also my remote starter will not work nor can I start a vehicle for my phone I’ll call Lockhart Cadillacs in fishers Indiana they schedule an appointment for tomorrow at 11:45 as far as I’m concerned this is unacceptable whatever the problem is they should’ve fixed it yesterday when I brought the vehicle in there now nothings working which it work am I happy with this no I am not I am very displeased with this car that I bought from Cadillac and they seem to be unable to help me this is not what I expected from on top notch dealership this may be the last one I ever buy from Cadillac because of this experience

Exceedingly Excetional. All exclusive management app for my vehicle to diagnose and track scheduled maintenance, tire pressure, select dealership and schedule service, remotely manage vehicle controls (excellent fail safe), track and locate, manage on-star, purchase accessories, and track and redeem rewards. I was absolutely floored by how accurate, precise and effective this handy companion has become in my life. It is a pleasure and honor to be a Cadillac owner and my experience with American luxury has far exceeded any foreign alternative I’ve ever had. Thank you GM, thank you Cadillac, raising the bar of expectations across the board.

Used to be a good app.. The original app that has worked for over a year was replaced by a piece of real crap. In the past you could press a button to start the vehicle and it always worked. Now you have to log in each time and then hold the start button to get it to send. Out of more than 50 times trying to use the new and improved app, I have gotten it to work three times always after more than three attempts. Also I have never gotten it to unlock the vehicle. Now it has also stopped communicating with the car so all the info on tires and mileage not available. When it comes time to renew I will NOT be renewing this service.

Great app, but a couple of suggestions.... - Add the option to link Owner Center account to the Onstar account from within the app. > Most people don’t know that this is even a thing until it’s their first time setting it up and see the “Get Connected: Press the Blue Onstar Button to speak to an Advisor now!”. You can create an Owner Center account from the app, you should be able to link it as well. - Ability to update/change PIN within the app. > You used to be able to do it with the old layout. It’s be more convenient than needing to login to the Owner Center to do it. Where’d that option go? - Make it so “Keep Me Signed In” option is available/possible without needing a Security PIN/Password/TouchID/FaceID on the phone, itself. > A lot of people, myself included, don’t have a password for our phones. It asks for the OnStar PIN anyways when sending Unlock/RemoteStart anyways. Why the extra steps without making it possible to opt out?

Irritating!. Very frustrating when you are frequently prompted to sign in again and again with your password! I have many accounts and many different passwords! Not being able to use the app completely at a moments notice and need to look up password is maddening! It didn’t use to be this way and this needs to be addressed; i.e. FIXED! Absolutely stupid to have an app like this and not having it available in an instant. All the recent changes, and this applies to the GM app I have as well, are NOT an improvement, just different. I had these apps for four different cars, and in the past they always worked consistently without my needing to resign in frequently! Why did you do this? Totally irritating and no added value whatsoever! Get it fixed now, or our next vehicles might not be GM!

Worked great until it didn’t. The app is absolutely useless for me now after about a year of seamless use. When I log in there is an overlay about shopping for accessories that covers the remote actions to start/unlock/lock. Clicking on it doesn’t make it go away. I also no longer see my vehicle stats like gas level, tire pressure, etc when I click on vehicle status. It takes me to a general menu. When reaching out to tech support they told me to log out and log back in using my password and not biometrics, didn’t work. I was then directed to uninstall then reinstall, still didn’t resolve the issue. So now I have a useless app, very frustrating.

Needs Some Work. When this app is functioning as designed it is great! But 90% of the time it is not. My main purpose for using this app is starting my car early on cold mornings to defrost and almost every time I go to start it there is some glitch in the app preventing me from doing so. The start button will say “off” instead of having the start symbol. When it says “off” you are not able to click and hold down like normal. I’ve also had similar issues with the unlock button, to the point where I had to call to get my car unlocked (because the app locked my keys in my car). It will also error out completely and not load anything and does not fix when I close the app. The only way to fix this glitch, to my knowledge, is to delete and redownload. I end up deleting and redownloading this app multiple times a week. Is this only happening to me??? :(

Cadillac. Cadillac is great, the app is great, all excellent. Personally the car door to (given: whats yours is mine and what's mine is mine, my spouses Escalade) just about lost its door when a surprise car visitor opened the door in the middle of oncoming traffic during Met Gala type traffic at night, the car beeped and saved the day, Cadillac rules. Anyway will be needing a new one Escalade in NY/NJ as previous one was towed and vanished beyond impoundment like stolen at tow facility lol, please get in touch soon, looking for an upgrade/ customization with Rezvani, thank you 💕

Can’t always sign in and doesn’t stay signed in. Just had an update to my Cadillac Navigation and now can’t sign into the Cadillac app. And of course no number to call to get this fixed. Also, I have to put in my email and password every time I use the app! Very frustrating— the app does not hold the email address and password (although I lit is suppose to) requiring me to enter the information each time. The app is supposed to leave you signed in for 365 days!!! Doesn’t work! “When” the app works it is great to see the maintenance status and start the car on cold days from in the house.

DOES NOT WORK WITH 2024 LYRIQ!. This app is extremely frustrating! I want to start off by saying that I’ve already been in contact with the EV concierge numerous times. I’ve even spoken with On Star, so please do not reply with canned statements about contacting you for support. I have a 2024 Lyriq Sport 1 AWD, and I can count on one hand how many times I was able to remote start my vehicle, lock/unlock the doors or check tire pressure. You almost ALWAYS have to delete the app and reinstall in order to send a command that works. People are actually paying for this monthly, and it is absolute trash. With that being said, I’ve never had any issues with the app when I had my 2020 XT6. It worked every time with no complications. I honestly think it’s an issue with the faulty software within the Lyriq. When the app tries to connect to the vehicle, it always comes back with an error. GM, please address the countless bugs in the Lyriq as well as the MyCadillac app. This app seems to get frequent updates, and the Lyriq should receive the same. You all are charging top dollar for these vehicles and claim to be “The Standard of the World”, please do your due diligence and live up to it.

Must start remotely. Wife cannot start the Casdi due to the key availability at her babysitting job. Maybe the criminals will steal them? I can start it for her so she is warm and cozy on these frigid winter nights. , my wife Seems to work without exception. My wife cannot start the Caddi from work as she doesn’t have her keys with her until works where she cannot have her mobile phone, hence she cannot remotely start the Caddy early. I can from anywhere in the world. It’s the small things I guess...

Works perfectly, could use more options.. I just bought my first ever Cadillac and I went all in with the 22 Escalade. I immediately jumped on and got the app downloaded because I had an app for my Palisade and loved it. The app works perfectly as advertised and I enjoy the quick response time after I click on a command. The area where you could improve would be more options. For being such an expensive vehicle I wish the app had a few more options like the app did for my 1/3 of the price palisade. My old app would not only let me start the car but I could chose 4 different start up configurations. For example, I had one for “summer” that had the air set on low at level 8 and my cooling seats would be on. I had one for “fall” where I set it for 71° and level 2 air and maybe my heated seats. Then there was “winter” which I set at 80° and full air and heated seats and auto defrost on the windshield. With my Cadillac I can turn it on or off. That’s it. I do have the seats come on but that is through a setting in the car itself and not on the app. Here in Florida the weather varies so much from night to morning to afternoon that just because I had the heat on this morning doesn’t mean I want it on when I start my car in the afternoon. I would love to see this update in the future since I plan on keeping this vehicle forever.

Love my Cadillac and the app. I’m driving my third Cadillac SUV and I appreciate so many things about Cadillac but today convinced me I will be getting another when my lease is up in a month. I left my started car in my driveway while I ran some things into the house and mistakenly left my key fob in and left it in my house. I then drove off and got to my destination 45 minutes away and realized I didn’t have my key. I was able to start my car from the Cadillac app...Hallelujah!! Cadillac is the best!

Key Fob Not Available. This app had been working perfectly with no problems, until yesterday. The key fob option is not populating on my dashboard. Not sure what reason is. When the key fob option pops again I will rated back to 5 stars. UPDATE: I am updating my review to 5 stars. It seems like the key fob problem was a temporary glitch. It is back and working beautifully. Nevertheless, I got a quick response from customer support to help me resolve the problem. That to me is very impressive and important. This is one of my top favorite apps on my phone. I highly recommend it.

Have to delete and reinstall. I have had to delete and reinstall this app because I sent a remote start to my car and it failed. Two days later I reopen the app to start my car, and it still said “failed”. When I punched the center button to try to start my car, nothing happened. I was in a hurry and had to go down to my hot car and start it because the remote start from my phone did not work. When I got home, I deleted the app and reinstalled it, and it worked. This is the second time it has happened in the last month. Thank you.

Cadilac app/Onstar app. Never get locked out lost or forget where I left my car easier than a phone call when you get old and forgetful stuff that help you remember being able to send directions to my car before I’m even in the car took navigation to the next level. Saved me more time than I can count and one of the few things in life that should be free and ones that aren’t would be worth every penny being its free makes you think of all the garbage you have to pay for this is a everyday multi use app for a guy who stil wishes it was 1980 and had a beeper things like this make life a little easier better than a self driving car app.

Very UNHAPPY GM customer. I’ve had a Cadillac for the last 20 years and I’ve never been so disappointed until NOW! I also used to get free updates and reports about car diving history and unused to be able to remotely unlock my car using the ONSTAR app. Just come to find out, onstar has discontinued their app and now rerouted to Cadillac app for all these features to be paid for monthly or a yearly basis!! This is ludicrous considering how expensive our premiums are already! I’m very disappointed and this is probably why GM stock continues to decline and not offer the best customer experience! Our other vehicle is a Tesla and their is currently nothing that matches their utmost excellence in customer service and FREE features available to the customer! That is why Tesla is now currently the number one auto manufacturer in the world with stocks grazing above $500 a share! GM....you ought to get your act together and revert to offer your customers the best client experience if you want to continue to succeed in the auto industry or face the ramifications of prior auto manufacturers who are declining rapidly! This will be a main reason for our family NOT to continue purchasing another GM vehicle when this last lease is up! Very sad !

Still no iPhone X support.... Update: as promised, a 5 star review after an update which finally supports the iPhone X. The phone has been out for 9 months but late is better than never. Update: yet another update which does not support the iPhone X. What a disappointment to say the least. As stated last time, the rating will go back up when the iPhone X and FaceID is supported fully. The iPhone X has been out for several months yet the app has still not been optimized for the new screen despite this. This rating will bump back up when the app is updated to support Apple’s flagship phones.

Needs an overhaul after the format changed to being unusable. This app used to be great. After the last update, the app as trash. And holding the buttons down is very, very time consuming and halfway works. Most of the time you have to let go and try to restart up to four times. I usually end up going to get my keys since this feature is horrible after the update. Please change to a different model or I'll have to cancel and keep my money until you come up with something that doesn't require me holding longer than what it takes to find and hold my keys instead. This is horrible. The facial recognition also doesn't stay on.

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App glitches. Recently the app has been unable to start my car and sends me “phantom” services messages. Have deleted and reinstalled the app with no improvement.

Pete Marshall. Never works properly. Every time I use it I have to reset it in order for it to start. Why do I have to agree to the terms and sign in for every use????? What happened to the old app it was 100 times better. I Send in information on what takes place and nothing changes. Frustrating so I guess the only answer is to use the key fob. Not sure why I bother paying a monthly fee when the app is supposed to be part of it.

What an app!!. This thing works great and it’s almost instant!!

Great when it works!. So many times when i need it it just won’t connect

Frustrating. New app is very tempormental. Sometimes Work sometimes need to try 8-10 times. So I convienient. If it worked all features would be great

Temp. My Tesla app allows the temp to be set from the app. This needs to be added.

RC. Great!

App issues. Can’t seem to start to different vehicles at the same time. To restart the same vehicle for the second time you have to wait or sometimes exit app to get it to allow you to start twice. It’s a deisel truck in Canada it needs more than 15 minutes per cycle.

New app Cadillac. Not as user friendly there should be a way to stay logged in- not have to log in each time to use it. Menu seems reduced also not as many choices

Junk. It does nothing

Issues with App for Apple. Constantly having issues using the app. Have to sign out and sign back on again to have the dashboard to lock and start vehicle. Using the app on my watch doesn’t work properly. Paying monthly for a service which has glitches.

Don’t update. When I updated I lost the ability to use the remote feature.

Decent app but flawed. Not exactly a review but a general comment. Wouldn’t it be great if this thing would tell me if it my doors are locked or not? Seems like something that should be automatic instead of me forgetting if II led it and going through the process.

TOS every time I open this... Good other than the TOS agreement every time i open it

Started. Love to start my car anywhere

Remote car start. Over half the times that I have opened the app to use the remote car start it’s “off”. The main reason I use this is for that option and it’s rarely available.

Garbage. Since the app updated from past few months, it didn’t even opened once. Even after uninstalling & installing it again and again, the app closes immediately after login page. Zero Star for the updated app

Constant and annoying acct login prompts. Recent updates seem to have now forced constant acct logins rather than the simple PIN with the app previously opened. Then I have to decline saving the password every time. Other than the onboard manual, this app is a stressor and brutal to use. Fix the app and bring back the simple PIN access.

Improvements. Would like to see the app supported by shortcuts, instead of having to go onto your Home Screen, we could be able to say “hey Siri… start my Cadillac”

Worse and worse. The app has seriously started to struggle lately. Used to work fine but recently all sorts of issues connecting and sometimes the remote start button or unlock buttons aren’t even available. App freezes. Needs a LOT of work asap

Lost home page features. Since the update i can no longer unlock or lock or access the home page features anymore……why?

Terrible app. This app gets worse with each update. Used to work great all the time and now it won’t even start the car, which is what I need it for. Terrible app

New update as of March 2021 sucks. Cant use the app anymore, keeps crashing and won’t load. Please fix ASAP

Rip off. Pay $1500+ a month and they still want to squeeze you for another $20 a month to use their app. Shame on you Cadillac…

5Star. 5Star

Ny Cadillac App. No love starting my car from the house. It warms up for fifteen minutes and the. Shuts off. It turns on the rear defroster, heat and heated steering wheel. I go out to the car and it’s nice and warm, defrosted windows and ready to drive.

Remote start. First day I could use the remote start. Now the app says the remote start is off? I can’t get it to operate. What a joke!

No schedule start up. Only thing myCadillac app missing is schedule start up time it makes car start automatically at specific time. When my work shift finished I forgot that my car didn’t start up especially in winter time.

My Cadillac. My GMC était plus facile. Merci

Never works. This app sucks. It never works.

Can’t login anymore. Since I changed phones I can’t login anymore

Unable to start car sometimes. I only use this app for the command start and sometimes it doesn’t work. I don’t know how you can charge for something that isn’t consistently available. If it doesn’t work all the time then it should be free.

Two-factor authentication is killing this. The app used to be super fast and great to use. I now have to get a code sent to my email *every single time* (and the phone code doesn’t work), hope that the app doesn’t refresh and need a new code, accept the agreement, agree to use long range command, enable Face ID, and then I can start my vehicle. I have to do these steps every single time I use the app. It’s not worth the hassle and I will be cancelling my subscription.

This app could be way better. The login is very inadequate and slow and it’s never logged in to be able to use on your apple watch because the login needs to happen on your phone is so slow and Many steps your service is bad it doesn’t work well. Definitely not worth the money

Awesomeness. Great service and application. Love it. Even when I lock my keys in the car I can open my car remotely

Never works to start vehicle. Deleted and reinstalled App so many times and still fails

New app. This app used to be good. In the last several months it is a complete waste of time. All it does is log you out. Apple Watch app is a waste of time because it all it says is your logged out. Get it together and please fix this. In this day and age there’s no excuse for this. I have a paid on star service and expect better than this.

Terrible User Experience. I log in and receive a prompt to accept Terms (which never load) so I can only Decline or click Email Terms. Clicking email terms loads a blank email message. Disappointing experience.

Not Stable. Can’t rely on this app. Had no issues with the GMC app but Cadillac has not worked from new (thought it was the same). Constantly have to restart iPhone XR. Still does not always work. Says it’s unlocked and it’s not, and visa versa.

Cadillac Mobile App.. It would be nice if there was a timer option, like Ford has on their app. Allows you to time how long you want you truck to run, and often you want you want to start it.

I love it…RMN. Awesome definitely recommend…RMN

Not worth it. Since this app was redone - IT DOES NOT WORK! I have to delete and reinstall after each use. I’ve reinstalled it 4 times in the past 3 days. The previous version always worked. Very frustrated.

Love the long range features. I can lock my Cadillac from anywhere in the world. That is my very favourite feature. We all have some features on our fobs but they require a close range as we all know. This app is awesome. L Fulton

It sucks. Sucks

Awesome. Best app for car included for 3 Years Very proud of my Cady :)

Very good. Efficient and easy to use

Buggy and tech support unable to fix. 7 months after purchase, my Cadillac app still buggy. Tech support has had the issue escalated to the department that actually thinks they had the answer, but unfirtunarely they didn’t

Doesn’t Work. After bragging about all the features of the latest update, the app no longer connects to my vehicle. It doesn’t do anything. There’s no option to roll back to the previous version that worked just fine. There’s no option for zero starts or I would have given that. Awful….

Very Happy!. Iexcited to drive your teenagers around

Brakes. Squealing brakes have been a problem! Only 12k and brake pads were replaced (I’m told) . 20k I get email for warranty service , im told to soon for filters change and oil change ..My brakes inspected by mechanic cost over $300. I didn’t mention a problem with brakes so why did i have to pay? At this appointment I had a nail in my left rear tire but nothing was mentioned?

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Unable to see Charge Status for 2024 Lyriq. I recently purchased the 2024 Lyriq, which has been a great vehicle, but the MyCadillac app experience has been problematic. I have never been able to see the charge status of my vehicle through the app. This is quite frustrating, especially for an EV where charging plans must be scheduled in advance. This is a major “included” feature which is lacking from the app.

App no longer works. Used to be a good app. Cadillac apparently did an update and now the app doesn’t work. It provides no information. All you get is a spinning symbol saying it’s “updating” but nothing ever happens. Follow up: Developer asked that I update and let them know if that did t work. I did. I sent a screenshot showing the app not responding. Their response: “ Thanks for following up with us. For our team to better assist, please provide us with your OnStar account number or VIN, your 4-digit PIN, and the email address you are using to login. We look forward to hearing from you soon.” Are you kidding me? My account number and pin? No. Think again.

Buggy. The first version of the app worked very well. Then they just had to update it. The next release crashed every time it launched, requiring it to be force quit and then relaunched, as an added aggravation credentials needed to be entered again. The latest update seems to run, but no longer has the remote start ability on any of my 4 equipped vehicles. I have deleted and re installed the app and all data several times, have removed the companion app from my Apple Watch, and still issues remain. I have never had so many issues with an app.

Why Pay Now????!!!. Please explain to me why now I have to pay to get access to this App when I never had to since 2016?! It is absolutely ridiculous that Myself and others have to pay for Onstar just to use the remote from our phones. Did you not consider that Cadillac owners have been using this app for years for FREE….. Also once a Cadillac owner always a Cadillac owner… may have to venture elsewhere for my next vehicle purchase. Shame on you! It’s perfectly okay since the Cadillac’s now a days do not ride “float” like they used to. Stop cutting corners especially since you already have a loyal base!

STATUS UPDATES. The app indicates when an oil change is needed, however after the oil changes performed it will not update to indicate that the oil life is back at a proper percentage. My oil change was performed yesterday morning at 10 AM and it has been a full day, yet it has not updated. It indicates tire pressure the same as what’s showing on my dash. Indicates the gas level properly as well as the mileage on the vehicle, therefore I don’t see why it won’t give me the proper level of my oil now that it has been changed.

Apple series 5 watch support. I have written a review before with the issue with Apple series 5 watch. I have figured out the issue with it. The problem is with the pin. If you choose to save the pin to the watch, the issue begins there. 50:50 chance your command will be received. But if you don’t save it and input the pin every time you send a command, it works every time. So there is software glitch when you save the pin to the watch to quickly execute your commands.

Length of service on the remote app.. Not very happy after spending a considerable amount if money on a new car. The remote app service is only for several months and then they want to charge you for it after that. There were many cars in consideration for the purchase. I more than likely would have made another decision. My 2016 Gm truck is for at-least 5 years long. General Motors is getting cheap with amenities on a high end car.

Great little app. Love the ability to remotely access many car features. Would like to see it interactive, such as, when I access the car with the app it indicates functions such as if the doors are locked (or unlocked), or when windows may be down.

Stopped working.. On both my iPad and iPhone all I get is a message that the connection is being rerouted by a third party process and has been discontinued. I tried deleting and reinstalling the app with no success. I’ve used this app for years without problems until today.

Better than Lincoln and BMW. As an owner of a Cadillac XTSV, BMW 750 and a new Lincoln Continental. I can tell you hands-down the Cadillacs app and the way it works with the car is second to none. The XTSV’s technology in the car is astounding. The way the app integrates with the car is seamless. My next new car will be another new Cadillac because of the technology integration. Cadillac is way ahead of the competitors. I love this car!!!

Update made things worse. I always liked this app, but with the most recent version, I can no longer sign in. I’ve uninstalled and reinstalled and it still will not accept my login information. I’ve updated my account password and nothing happens. The error that I continually get is ‘version no longer supported’, when I’ve already updated to the newest version

Not where it should be. I have had the app for a few years now and was super excited to see technology at work. However I was super disappointed as they rarely update the app and it takes forever when using on AppleWatch. It often does NOT open or start the car. You have to hit the button numerous times before working. Also not supported with new AppleWatch home screen. Hopefully we will get an update to fix.

Love the app but logs out randomly. I love the features of the app and it’s very useful. I do have an issue I think it may be a bug. I have it set to keep me logged in. I downloaded the Apple Watch app and randomly it keeps telling me I need to be logged in, meanwhile when I go to the app on the phone it’s logged in. Also occasionally when I long press the app or go to the more options it doesn’t work unless I sign out and sign back in. It’s something I’m sure they can fix.

WiFi won’t connect to Ultium Charger. I tried everything to connect myCadillac app to my Ultium Level 2 charger via WiFi, the weird thing is doing the PowUp app it will connect to WiFi. I tried removing the the charger from the list and reinstalled it. I have a netgear orbi mesh system. If there is a fix out there can someone give a recommendation of what to try. TIA

MyCadillac AP is impossible to use. I am very frustrated. I had saved the password to my Cadillac app on my computer and on my phone. It still works on my computer, but not on my phone. my telephone application states that I am using the incorrect password. When I try to reset the password, it states that it there is no account with that email address. When I try creating a new account with the same email address, it indicates that there is already an account with that email address and will not let me go any further.

Bad updates. The app is a great tool that I enjoy using but at time the comes an update that wrecks the app. Since this last update I have been unable to use the app. It just spins at the create pin section. This has been going on for at least 3 days now and no new updates to correct the BUG!!!!! I do hope other users are contacting the developer also because this really needs to get fixed and faster the better.

Good foundation. Not a bad app, but far from great. Hopeful more improvements will come from feedback. I own an EV, so my three big frustrations relate to EV: -Cannot easily notify the car of my plans to charge at a fast charge station. Would be nice to get in the car and have it be ready to go and have car battery conditioned in advance. -wish I could manually condition the battery for a Fast Charge. -better integration with the GM level 2 charger.

Not the best. I’ve been using this app for about two years. It’s never worked well, but the latest changes are even more frustrating. The PIN login is removed- difficult to understand the reasoning behind that decision. Allegedly, biometric access replaces the PIN, but there is no prompt to set it up, nor any explanation how to enable it. So you have to manually enter the email and password every single time. Very frustrating. There are numerous other glitches, and sending an address to the car only works about half the time.

Cadillac getting involved with original Onstar. Absolutely horrible since Cadillac pushed their way into Onstar who handled it exclusively. I used to get monthly diagnostic reports for my car, which were really appreciated. I haven’t seen one in a year since Cadillac took over. I pay the highest premium and I have no idea what that covers now. It seems just the opportunity to buy minutes for my car phone. That makes those minutes incredibly expensive. Onstar did such an amazing job before Cadillac showed up. It is becoming clear that my review won’t post with one star.

Good, could be better. Aesthetically pleasing, has good read outs on vehicle status. But.... I would say that half the time, my Escalade doesn't start with the app. Also very irritating that there is no positive feedback such as "your vehicle successfully locked/unlocked/started" Even my Ford app does this. How can a free app and remote service from Ford work and interact better than an app that you must have a subscription for after you paid WAY more for that luxury vehicle. 🙄 Disappointing really, you should get more included for buying a luxury vehicle, not pay even more for things that other car companies offer for free for the life of the vehicle. Once my free service is up, I will likely not renew it if things don't improve some.

Must start remotely. Wife cannot start the Casdi due to the key availability at her babysitting job. Maybe the criminals will steal them? I can start it for her so she is warm and cozy on these frigid winter nights. , my wife Seems to work without exception. My wife cannot start the Caddi from work as she doesn’t have her keys with her until works where she cannot have her mobile phone, hence she cannot remotely start the Caddy early. I can from anywhere in the world. It’s the small things I guess...

Update is not great. I have one complaint. WHAT HAPPENED TO VEHICLE LOCATE!!! Please bring this back. The app has a few bugs. When I press the more feature there is a white screen. But seriously bring back vehicle locate. This was a great feature especially when you have young adults in the house. I need to know if my car moves from my garage and to always know where it is.

Deceiving. I never write reviews on apps but this one has irritated me enough to do one. Why call it a “Cadillac app” when it’s just on-star? This is a cheap blow to Cadillac owners who have spent more than enough money to THEN spend more money to use a remote app that comes FREE with other vehicles. Cadillac key fob remote doesn’t work unless you are basically in front of it. We spent a lot of money for a luxury vehicle to only receive dollar store customer service. Make it make sense, why are we penny pinching customers? I’ll go out of my way to buy an aftermarket remote before waisting more money on a app that works “sometimes”. Very disappointing

Cadillac Lyric App. I’m disappointed with this app in regards to our new 2024 Sport Lyric. - The app has a long lagg time. It takes a decent amount of time for the charger to update - The app doesn’t allow you to set the battery percentage for charging the Lyric. You have to get in the car every time if you want to change the settings. - The app doesn’t allow you to turn on the AC to cool the car off prior to getting in or give allow you to select a desired temperature for the car. You actually have to turn the car on from the app. - The settings for the departure time in the app keep messing up. When I go to set the Monday - Sunday departure schedule my times don’t save. - Most all electric car brands have these standard features in their app. I feel that the app needs a big update.

Watch App Useless. The Apple watch app would be amazing if I could use it! Every time I try it tells me to log in on my phone and select a vehicle on phone app, I have the app set to “Remember Me” yet it keeps logging me out, I have my pin saved, I keep the app running in the background, I have deleted the app and reinstalled but nothing changes, my phone and watch are up to date on software updates, at this point the watch app is useless for me if I still have to go get my phone and log in every time.

App never works. Every single day I try to use this app and it never works. I have to delete it and reinstall and repeat this day after day. No exaggeration. The old version of the app was amazing and I never had an issue. This iteration will make me cancel my remote subscription since the remote start is ALL I use it for. So disappointed.

White Screen - unable use App. I used to love and use this app regularly but now all I see is a white screen. I’ve deleted it and reinstalled it multiple times, it still doesn’t work. I’m using an iphone12 with current software updates. Please fix this issue so we can enjoy all the benefits of the app!!!

Should add a no star rating….. This newest version is horrible, it rarely loads and if it does, the information is not up to date. Part of my paying for the plan I have is to have real time date shared between my vehicle and my device. When working, I love the features, but since it’s never working now, it’s a waste of my money. I’ll be changing my subscription type going forward.

Will not stay logged in. Every time I open the app I have to log in again. I do have the switch set to keep me logged in. It’s very frustrating since I’m using my watch to lock or start and it tells me I have to login and select vehicle 9 out of 10 times I try. When it works, it works great though, I do enjoy having my key fob on my watch!

New App/Updates. The app worked great before. If you have the On Star remote feature, One button and commands would send right away and notify you if it went through or failed. This new app requires you to press and hold remote commands. Most of the time you are pressing and holding multiple times for minutes at a time before the command actually goes through and sends to your vehicle. In no way is this new time consuming dysfunction an upgrade. Only upgrade in the app is perhaps visual. Go back to a single button PLEASE.

MyCadillac app now worthless. What did you do to this app? It’s literally worthless now. I can’t use it to do anything or get any useful information. I’ve been using the App since 2015 on my new 2015 Escalade. Over the years, the app was continually improving, but began to have releases that were getting worse; not better. I’m using this latest version on my new 2020 Escalade and as I said, it’s now totally worthless. If it stays this way, I’ll stop paying the large premium for the service, unless I can use OnStar’s equivalent app.

Ok App - Has Potential.. I have been using the app for a long time. Recently, I purchased a Lyriq. While the app has some nice features, it takes a long time to connect with the vehicle. Also, the app will not connect with vehicle to get status information. The last time it connected was 3 weeks ago. As a result, I get old status data.

Update made app unusable. Unable to find some place to request assistance so leaving review. With this latest update cannot longer access my vehicle via the app. Error message that perhaps a third-party diversion and I needed to uninstall and reinstall, which I did and now it won’t even let me sign in. Needs another update apparently

App no longer works after update…. I have enjoyed the app for 3 years with the exception of randomly having to sign back in every now and then. It seems now, after the apps update, the app fails to update my vehicle status and I can no longer remotely access my vehicle. Very frustrating since I am paying for this ability!

Why even try?. This app is good for nothing. I use and it and never registers to do anything with my car. I push the start and the icon spins for 3 minutes before I just get in my car. The rest of the options are just as useless. I don’t understand what it is. I have stood directly beside the car to see if there was some kinda reception issue between the car and nothing. I tried on my Apple Watch and nothing. I literally have deleted and re downloaded this app to see if it was a problem with my app and nothing. Please fix this. I’m pretty upset that I can’t use one of the greatest features this car has.

Only a white screen on iPhone 12. Since upgrading to the iPhone 12, the app only presents me with a white screen after briefly showing the Cadillac logo. I had been happily using this app along with its watch companion previously with no issues, but it no longer works. I’m only doing the 1 star as there is no email or other means of requesting support, plus the update a few days ago did not correct this either. This problem occurs both when I’m connected to wifi as well as just cellular. —— Update, Cadillac responded right away with a solution, so gotta give them stars for quick support.

Useless. This app is completely useless for my $90,000 Escalade, you would think I paid enough for this vehicle that GM wouldn’t ask me to pay another fee to use an app. On star is crap, it has nothing my smart phone doesn’t have that is worth paying a fee to use. It used to work great for my $68,000 Silverado, but after 5 years GM shut it off and now there is nothing I can find that is useful accept scheduling an appointment for some dopey maintenance they think I need, like replacing all my coolant! I’m deleting both the Cadillac and Chevrolet apps, cannot find a single use for keeping them on my iPhone!

App not working. This will be my 3rd time downloading this app on my iPhone 11. The Home screen often doesn’t show the remote start, door un/lock options. It just displays “All Good. No Issues” at the bottom of the screen. Your other choices are the external links. The Apple watch version only worked the first 2-3 days then it stopped. Even standing near the car it will not do anything; start/stop, lock/unlock.

Great if you have the correct IPhone. This app works great as long as you don’t have an iPhone 6!! This app just stopped working on my iPhone 6 and it took me sometime to figure out that the problem was that the IOS of my iPhone 6 is 12.4 and the “new” upgraded app works only in iPhone release 13 and higher. I should not have to buy a new phone for the app to continue to work!!!

Mr Al Lopez. Visited your dealership on April 21 looking for a new car with reservations about the whole car buying experience, was pleasantly surprised with my salesperson Cody Styles, very professional,accomadating, knowledgeable and very helpful, not what I was expecting! He answered all our questions and worked with us to the point that we ended up leading Premium Luxury XT-4, he deserves a 10 plus rating as far as we are concerned! Love the car! Al and Eva Lopez

love/hate the new update.. The new update looks nice, but it takes more of your time to use the features. Before it was just a click of a button to activate any of the vehicle features on the app. Now you have to hold down for 3-5 seconds longer to get it to activate. Please fix it back to where you don’t have to hold the buttons down for that long.

Slow, useless and drains battery. I started using it on my Cadillac LYRIQ. The app takes a lot of time to retrieve information from the car, burns the phone battery while running in the background and shows “installing” constantly when there are no obvious signs on my car that any new software is being installed. It also lacks any feature to change the charging or any settings on the car. The map integration is bad as well and useless. Instead of Google or Apple Maps, it uses Here map, whereas the car uses installed Google maps, so this makes impossible to use it.

Fuel efficiency is wrong. I’ve complained about this twice over two months ago and although they say they’re working on it, it’s still goofy. One day last week it showed the correct efficiency (19.7) and today it’s back wacko (37.9). Everything else corresponds correctly but this gauge is goofy. I’ve done as you requested. This is a total of at least 10 times and the fuel efficiency is still stuck at 37.9.

Great App. Since my vehicle is meant to be keyless, searching for my keys to use the remote starter and having to be in a certain range defeats the purpose to me, and also is the reason I LOVE this app so much! I most always have my phone in hand and starting my vehicle plus sending navigation coordinates is as simple as ABC!!! The reason I’ve given 4stars and not 5 is because it does sometimes lag and takes a while to start or will give an error message here and there(iPhone XS)

Mycadilliac app. Have had nothing but problems. Open cases with support technicians that seem to go nowhere. Have had my car back from the dealership for 2 months now for warranty work and the status is still showing the car is in the service department. The dealership blames cadilliac onstar blames the dealership. And still no followup fr anyone even after repeated calls. Waste of money. Went with 2 stars because some features work. But ive had too many features that have not

Good but buggy. The app is great when it works. Since the last update I have been receiving an error message that says “unexpected server response. Contact support for assistance (705_1)”. I’ve tried uninstalling and reinstalling, rebooting, logging out and back in but can’t seem to get rid of this error message. The functions still usually work though. GM / OnStar: how can I fix this??

Remote start feature unavailable. The ‘remote start’ feature on the app has been unavailable for some reason since the last update. I used to be able to push and hold the center button to start my vehicle, and now it just says “Off” by default and does nothing when I push or tap on it. It’s over 107° right now where I live on a regular basis and not being able to use the remote start feature to cool off my vehicle is rather frustrating and inconvenient to say the least. Please fix this.

So for I love it. I love the futures on star command offers, I’m a new customer and had not used it yet but I’m sure it’ll be find, The price isn’t bad at all, I love the part if my car is stolen they can find my and bring it to a stop, If there’s a emergency they can instantly pin point where you are and send help right away, This is AWSOM

Not nearly as good.... I do not like the new app. I was not aware the entire look, layout, and options would change or not available when I updated the app. I've been using the Cadillac remote app for years and have loved it! I've had more failed actions this past week since updating the app than I have in years prior. Please bring back the previous layout and functions. New isn't always better.

Worst app ever. Would gives zero stars If possible it does not work just continues to say updating for charging status, doesn’t lock the car doesn’t unlock the car just gives you a message saying may take a few moments. Ridiculous. I have tried loading unloading, rebooting the phone nothing works probably spent an hour just to get an app to work if you need to charge for it to get it to work, then charge for it but if you’re gonna provide a free app that doesn’t work it’s a waste of everyone’s time.