FREENOW - Mobility Super App App Reviews

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Way to expensive for ride. I’m really disappointed with this app. Im just giving 2 stars thanks to one of your drivers who at least gave me a reasonable price after my trip. Don’t use this app at least in rome because most of the drivers gonna take money from you. The app shows you an estimate of 8 - 12 euros, but guess what when i went into the car (as my second time using the app) i realized that the fare was set up already on 10 euros ( they have the mirror when it shows the kilometer and the “price” that u gonna pay) and i was not even in the car. I didnt mind it first but when i finish my trip it came out with 32 euros!!!! FOR A 10 min RIDE!!!! THAT IS RIDICULOUS!!!! Good thing that they didn’t dare to ask for tip. when i asked why so expensive they said that once they accept the ride the amount starts to count even if im not in the car and i was like what the.... im gonna contact to costumer service because this can’t be. Those drivers are scaming way too much.

Fares were always much higher. This app is either intentionally deceptive or broken. I’m Italy if we were quoted a 10 euro estimate for a ride across town, it would routinely end up being 15 or 16 euros. This may in part be due to Italian taxis starting their meter when they start driving to come pick you up... which the app should still be able to calculate since it knows exactly where the cab is when you hail it. The app could be improved a LOT if local taxi fare calculations were explained within the app. I thought maybe our driver was ripping us off by starting the meter at 6 euros when we first got in, and also the rate per km went up a couple times as we drove. I googled Italian taxi fares in the cab and ended up reading this was normal for this area... but why couldn’t the app explain this for me? Seems like an obvious opportunity for them.

Rip-off/thief driver(s).. My driver drove us to CIA airport and upon arrival stated that the payment through app is not supported so we have to pay 55 euro in cash. We did pay the thief/driver Alessio Mosca in cash and at the same time the payment was processed through app. They all lie!!! Be very careful. Company doesn’t care at all and will never resolve any issues brought to their attention. Once the payment was made the thief driver took off like a rocket and when contacted and informed that we left an item in his car, ( without knowing what the item was, the thief stated that there is no wallet left behind and hung up the phone and never answered nor texted back. I contacted the company and requested more info abt the driver and the car, tho they have not yet contacted me.

First impressions matter. I downloaded this app in Dublin. I then immediately deactivated and deleted it. I had attempted to use it at the airport and selected the pickup pin location that was closest to my arrival terminal. The apps pin location must have been bad because the driver was unable to find the identified spot on the app — the pin location was right next to the official airport taxi stand near the local transportation buses. After failing to find the spot the driver asks me to find him — this was after I initiated contact with him because the app said he had arrived but his car, as shown on the map, was no where near the pin location. That is when I requested he cancel the ride. It is also when I got in a taxi at the normal taxi stand and deleted the app. Needless to say, first impressions matter and would not recommend this app and I will not be redowloading it.

Works exactly as it should. I used this quite a bit while in Madrid and Barcelona this past couple of weeks. If you're reading the recent slate of 1-star reviews and feeling anxious like I was, know that you can trust this app, and seemingly most of the drivers within it. We didn’t get ripped off, forgotten about, or have any issues. Our drivers were prompt to us, prompt to drop us off, and either beat or matched the estimates provided by this app. All in all, I was extremely thankful to have this app. Would definitely recommend.

Sneaky and Fraudulent!!. The receipts in the FreeNow app do not reflect a true breakdown of charges made by the driver. Be careful for overcharging!! I took a taxi from Dublin Airport to my home taking only streets. When I got home, I looked in the app where you then see the charges and rate the driver. I noticed a toll charge of €1.50 plus tip that I added. There was no toll taken. I contacted FreeNow and turns out the driver charged me the €1.50 parking charge to exit the parking lot where he picked me up! You also can’t see this charge on the receipt that FreeNow gives you or when looking back on previous trips in the app. You can only see it that one time when you rate the driver. This is downright sneaky and fraudulent!!!!

DaveofBellinghanWA.. We use the app in Naples and in Rome in 2019. We were pleased with this service, but I always sat in the front with Google maps open to verify the driver was on a good route. I always made sure the drive started the meter once we got in, and before the driver started it it was at zero. Remember, the Italian philosophy is that if you allow yourself to be ripped off, it’s your own fault. One you understand this you will have a better experience. We plan on returning to Rome in October and will use the service again. One note. If you are planning to go to an airport in the middle of the night, do a Google search for good rated shuttle services. Pay the extra bucks!

Works well. Used about 8x in Rome. It is very convenient to pay via the app as most taxis don’t seem to take credit cards. The estimated times on the app were usually quite a bit off but the tracking of the vehicle was precise. You can change location of pick up easily although it located is well. We only had 1 driver bail at last minute but otherwise everyone came as anticipated. The app has various options but pretty much always steers you to using a regular taxi.

Scaming Taxi driver in Rome Italy. I order A trip to a restaurant was quoted between €9-€13. The taxi driver which accept the order took us to another route. While we were insisting to go to the destination he kept saying "1 minute" eventually he return us to the right place. Not yet, the most fun part is now, he entered on his phone app €25 and make us go to our phone an accept the request. We were freaking out. We thought we only pay the amount posted before we accept the ride. The driver getting aggressive and make loud commen in Italian. We disagreed to pay that amount. After 15 mins back and forth he reduced it to €15. We had no choice but accept the request. Luckily we used an American Express credit card. The card issuer agreed with my case and refund the trip amount back. If you wanted a smooth trip, go ahead a book an Uber ride. Eventhough Uber only offer Premium/Luxury ride in Rome Italy, it will be much worth the time and experience. NEVER DOWNLOAD THIS APP unless YOU CAN SPEAK THE LOCAL LANGUAGE. Big Thanks to AMEX team for their understanding the frustration of their member especially when we are in a country dont speak their language.

Not as useful in the UK except for getting a black cab, and then paying more for it. In some places might work great, but in the UK my experience is that you get a lot of drivers that accept your ride then cancel after you’ve waited 10 minutes, or others who accept and still go the other direction and your wait time goes up. And I’m talking in greater London too, not way out there. After a few of these, it would be faster (and a lot cheaper) to take an all-stops train. To be fair, the US versions have the same issues, except usually without a public transport option. If you call a black cab then you get a service charge over what it would cost to hail the taxi or phone them. I’ve started taking taxis in the US more too, at the airport the pickup is more convenient, drivers are more professional, and it’s like 3 bucks more.

Useless. I set my pick up time at 9:50am, as I had to be somewhere down the road by ten but had a ton of luggage with me. Scheduled that the night before, and all was good. The next morning came and there I was waiting on the side of the street with all my bags. Ten minutes goes by and then fifteen and still nothing. I then tried to cancel that scheduled ride and get another taxi using the app, which then took around 8 minutes to tell me all the vehicles were too busy and none were available. I ended up using another, much more efficient app that arrived EARLIER than it told me. Seriously, don’t waste your time with this. I ignored the bad reviews but here I am writing one

Good app, would be great to tip rider after. Really like the app. Easy to use, good tracking on driver so we know where they are and when they’re likely to arrive. One thing that would be helpful is if we could tip the driver / decide on the tip amount AFTER the ride’s over. If I forget to update the tip amount during the ride, or if I would prefer to select my tip amount only once I reach my destination (in case something goes particularly well or poorly), it’d be handy to be able to tip after.

10x better than Uber in London. Fantastic app. Summoned taxis within 60 seconds to our hotel in Paddington every time. Took 4 taxi trips with a family of 4 across central London - cost way less than 4 travel cards and was door to door with friendly drivers every time. By comparison our Uber driver missed dropping us at the Tower of London - didn’t know where to drop us off, drove 1/2 mile further to find a drop off point. My Taxi trounces Uber (and I’m a big time Uber user in SF and NYC).

Beam me up, Scotty.. WhatsApp made it almost that easy! A group of five of us in Rome last October, with various activities, depended upon WhatsApp to get us to numerous sightseeing and dining locations painlessly. Even when we weren’t sure where we were, after walking as far as we could to see what was around the next corner in this magnificent city, WhatsApp always got us home quickly and safely. Thank you so much!

Outstanding app!. We’ve used this app throughout Barcelona and Rome, and without fail we have had an excellent experience. It was fantastic to hail a taxi when we needed it and knowing it would show. The cost estimate is wonderful, and saved us money, even when not using the app to hail a taxi. In Rome we were at the Termini. I looked at the app for an estimate, but a and approached the taxi stand. A man hailing “taxis” approached me and quoted €35 for a ride I knew was €11. I immediately knew he was not an official Roma taxi and moved on.

The app the customer sees and the app the driver sees is sometimes off. We’ve used the app 17 times to get a taxi around London and 4 of those times the pickup point was wrong. That means a low rating from the driver because they are kept waiting AND it means my bill is higher because, again, the driver is left waiting. Last time we used the app the driver was an absolute jerk because his app showed us in a driveway to an apartment while my app showed me right in front of the imperial war museum. after trying to flag him down before he turned into the apartment driveway we walked over to him and his clock had started the second he stopped his car, not when we got in. He got mad when I refused to pay the extra fee and drove off without canceling the ride, but made sure to leave me one star reviews. My account was debited for the ride and it was an ordeal to contact the company to get my money back because you can only contact them via email or through the app, no phone number. While they did acknowledge the problem and refunded me they couldn’t remove the one star reviews from the jerk driver. This was supposed to make our lives easier while visiting London and instead it left us frustrated, inconvenienced, and poorer.

Slower than ItTaxi not helpful with taxi scam. Tried to use this app several times during recent trip to Rome. (We had a large group with limited mobility and so had to take taxis a lot.) Many times My Taxi (now Free Now) could not find a car while ItTaxi would find one almost instantly in the same location. The drivers we did have were all great except for our last which is the reason for the 2 stars. He deliberately scammed us with a fare inflating route taking us on the “scenic” route of Rome when we were trying to get to Termini on our last day. We kept asking him to take us directly to Termini and he just agreed but continued to drive past the Vatican (which was 15+ minutes out of the way itself), the Pantheon, Forum/Colleseum, etc. A 20 minute trip turned into an hour a €58!!!!! We were trying to catch a train and didn’t have time to argue with him at drop off. He also dropped us off on on a side street instead of out front. I contacted Free Now support about the fare. But their only response was that “the fare is consistent with the route” even though I explained the issue. The app also blocked me from reviewing the ride until after the 48hour window closed. Beware.

Poor service and inaccurate pricing. After arriving at Fiumicino airport in Rome, we were recommended this service to do a short taxi ride to our place of stay, only 12 minutes from the airport, for an estimated 16-20 euro and 2 minute wait time. We ended up waiting over 30 minutes as 6 drivers in a row canceled our order, and when a driver finally did show up, they charged almost double the estimated price. It would have been cheaper and easier to negotiate with a driver at the airport, or use another app that offers more accurate estimates and doesn’t allow drivers to take your orders and then immediately cancel them.

Poor service in London. I was in UK for business trip and booked my taxi via freenow at arrival. I wasn’t too much concerned by ordering by freenow before I experienced 2 forced cancellation in UK. Already user of freenow in France, I feel ok for its service. But by arriving in UK, I tried to book taxi, for two times… all failed… For the first time, the driver seems to stop somewhere nearby and waited for me to cancel the trip. I had to do so as I need to travel directly to my office that morning. And I re-booked another trip with them, this time the driver seems to come to pick me up, but after several exhausting conversation by calls, the driver couldn’t make it to come the the location I was, which is the exit of the saint pancras international station. Long waiting after about 3 quarters, I was so very much disappointed and suffered by this experience. After my business trip in UK, I contacted the customer service for these 2 forced cancellations that charged me 12 pounds, I got a 6-pound voucher valid during one month in UK, which doesn’t serve anything for me, as I only stayed in London for a week for business reason and complaints raised after this stay. Anyway, even though I were still there, don’t have any more confidence with free mnow drivers… So… wish you luck and be careful when you book in Uk…

Ridesharing Not welcome, buggy. This app is also a ridesharing ap now - working to replace taxi drivers who make a fair income and who must operate with licenses and insurance with a system that exploits drivers and where the model is for prices will go up as soon as they drive all others from the market. Also, it’s buggy. Sometimes it won’t load. Sometimes it chooses the wrong pickup location and when I type in the correct one and press enter, it still selects the wrong one and sends out a request for taxi pickup to the wrong place. The Lufthansa miles for cc payments are nice though.

Barely used. Despite other reviews, taxis aren’t supposed to start meters before they pick you up. If they do that, get out of the car. You haven’t gone anywhere and are not required to pay for a service you didn’t use. It is not charity. Any costs that would be additional from hailing a taxi on the street should be transparent to customers, so they know what they’re paying for. The app is not Uber and doesn’t have all the bells and whistles that Uber has, but that doesn’t mean it can take advantage of customers. This was a nice idea to try and save the Taxi industry. Advice: use taxis at airports or hailing from streets; otherwise use Uber; it’s reliable and you know what you’re paying for.

No punishment of crooked drivers. This is a functional app. Often faster than Uber. But customer service is garbage. I had a driver accept my request with no intention of picking me up (car didn’t move). If I issue a cancel request I would be charged, no matter how long it takes. Estimated pickup time was 1:42. 2:01 car hasn’t moved. I wasn’t going to give the driver the pleasure of collecting, so I held on. Then I booked an Uber. Driver cancelled a few minutes later, I didn’t let him win, but I still lost time. Can’t even send a complaint to Free Now, because the app is deliberately designed to not receive any complaints. I’m so disgusted with this company

Stay far away from this app!. I was taken advantage of by the taxi driver. Not super sure he was even a driver as there was no signage on his van. I paid 10€ for a cab from the airport to my hotel about a 8 minute drive. My flight back was at 6 am so I knew I needed a taxi and this app was my last hope. I scheduled the taxi the night before for 4:15 am and the driver came on time. When I got in I looked at his phone on the stand and he had not pressed the button that he had picked me up. I asked him in English and Spanish and he pretended he didn’t understand. I was thinking he was going to kidnap me. We did end up arriving at the airport and he still didn’t say he even picked me up on the app. All of a sudden he spoke English and demanded 40€ for a “night time fee”. I had no choice as this dude was twice my size. He pulls off and I get a notification from the app he canceled the taxi. This is SO dangerous on so many levels. I have a picture of his phone while I was in the van and a email confirmation for this trip. Of course I can’t report anything on the app because it says problems with previous rides and he canceled it so it’s as if it didn’t exist. If this guy would’ve done something to me there would be very minimal evidence as the app wipes the canceled trip. STAY FAR AWAY

Poor service and fake times. The drivers are generally solid, but the nearest driver is often 10+ minutes away and Free Now put caps on how many people can pre-book time windows. This means the time you should save from grabbing a cab instead of say taking the bus is completely lost. Additionally, the app quotes a time for how far the drive is away. These are typically off by about 2x. If the app says your driver is 5 minutes away, they’re 10 minutes away. Basically if you’re not pre-booking days in advance for an airport trip or there isn’t a cab really close to you when you request one, you’re better off with pretty much any other form of transport.

Only as good as the taxi drivers. I used this app in both Berlin and Vienna and I was thrilled with the ease of use for licensed taxis. The only caveat is that I was traveling as a family of four with six pieces of luggage. In Berlin, I asked for a vehicle for five people and got a large enough van. In Vienna I ordered a five person vehicle for an early morning trip and a sedan was waiting for me at the requested time. I cancelled that driver (he was upset, but so was I) and didn’t get a van until I listed SEVEN passengers. I’m still trying to imagine six people in a Prius Plus and failing.

Fake info and unreliable service. Numerous times I ordered and the information was saying that it would be one or two minutes to arrive instead it ends up being 10 minutes or more and then the driver passes you bye right in front of you as you’re waving and takes off in a different direction and then cancels and have to wait for another and another and it’s a pain and I could’ve walked to my location faster and there’s no way to remedy these things in the app and the only way to call a drivers to make a long distance call internationally and that’s a problem. Now I’m late for my appointment. And the taxi smells of smoke

Better to with the app. [Edited] Better to pay with the app. For some reason I have been charged twice when paying with card (card and app charges). Not sure whether the driver cannot let the app know that a card payment was already submitted or they choose not to. If the former, that should get fixed. If the later, should get addressed, too... The service overall is convenient. Works with local taxi services so you can get picked up very soon in places where taxis are on the move constantly. Update: I contacted FreeNow regarding the issue, providing proof of duplicate charges. The charges were reviewed and reversed fast 👍

Fake service. This app is like a fake service when you preparing to request a taxi driver it shows you that your order will take 3 to 5 minutes to reach you when you make the order it takes more than 15 minutes to request a taxi driver to come to you when you cancel the request they will take a fees for the cancellation so they basically Not saying the truth about how long does the taxi driver takes to come and sometimes they cancel your order because there is no taxi driver so why when I open the application it shows me that there is 10 taxi drivers around me it’s just wasting time

Finally… A Black Cab App that really works!. I have been traveling to London for over 40 years. Black Cabs have always been my go to mode of transport around the City. 100% professional and reliable divers. Most own their own Cabs and take their job and livelihood seriously and their cabs are an extension of their professionalism. With the advent of Uber, and the race to the bottom from a price, professionalism and safety perspective Free Now has changed the paradigm for clients of these essential services within London. If you don’t have the App… Get It. If your wife needs a cab while on her own it’s the only game in town. FreeNow… Black Cab Access with Internet convenience. What’s not to like?!

Misleading Prices. HORRIBLE SETVICE. I used this app to find a ride from my Airbnb in Rome to the airport. This app, prior to booking, it gives you an estimated cost for the trip, just like Uber, but I ended up paying 20 euros more than the estimated cost. At first, I was okay with the price, but when I paid I realized that the driver had added an additional 5 euros for God knows what. I didn't want to argue with him, but instead I decide to contact customer service so I emailed them. They told me that “per their local taxi regulation, supplements could be applied on top of the metered fare for luggage and for extra passengers, from the fifth passenger onwards.” And I understand that, but I booked a car for 5 people only 4 made it, and each of us had 1 luggage avg. less than 50lbs. So I don’t understand where this charge came from, I felt scammed. It would be nice if they disclosed this “supplemental charge” before hand and their estimated rates weren’t so off. For now I wouldn’t recommend using this app to anyone- I wish I would’ve used my preferred option, Uber. They are more reliable and I can always count that their estimated prices are always on point. Also, if your Airbnb or hotel offers a shuttle option take it, quite frankly, ANYTHING IS BETTER THAN THIS APP AND THE TAXI DRIVERS.

Doesn’t work well in Rome. It worked as expected one out of four times we tried using it in Rome. Twice it said a taxi was two minutes away but then when you try hailing one, it takes 5+ minutes while it is trying to hail one and then it times out and no taxi after all. Very frustrating. One time I set a booking for later in the day at 7pm for a 8:30 pickup. It said it would notify me when a driver has accepted the booking, which I expected to happen soon after setting it, but nothing happened. Then a few minutes before 8:30 it said the driver was on its way (while we were trying to hail a cab “the old fashioned way” because we assumed the app wouldn’t work). Overall service is quite poor in Rome. Perhaps it’s better in other cities?

Airport scam. This works in certain circumstances, but is open to a scam when drivers accept my ride then simply don’t move. When I try to cancel the ride, the app tells me that I’ll be charged for doing so, in order to compensate the driver. I called a car at the Madrid airport, got a 3-minute estimate, rushed outside to the designated pickup point, then waited 25 minutes while multiple drivers accepted my ride, didn’t show up, then finally cancelled the ride themselves (after giving up on me canceling, I guess). I like this app for taxis in London, but it’s just a waste of time when I need an airport pickup, until they can find a way to make sure that drivers reliably show up.

Worse with every update. I’ve been using this app for several years now, and with every update the app gets worse and worse. After ordering a cab, all of the details disappear from the screen because the app defaults to the order page (why? how many people make multiple bookings at a time?!), such that it is also hard to find the taxi details once it arrives and one needs to distinguish from other taxis, location finding doesn’t work, I can’t add details anymore to a tricky address such that the driver can’t find it.. if a driver cancels a prebooking then your prebooking is gone and you have to manually restart the process (in times of high demand then it is next to impossible to get a new taxi!).. after making a prebooking it’s not possible to change any of the details.. mytaxi, what is up with your product team?!?

Do not use if you want to stay safe.. EDITED FROM THREE STARS- Driver dropped my daughter off at the incorrect address, even though both the name of the hotel and address were confirmed with him. She was questioning it, so he basically threw her out a 15 minute drive or hour’s walk from her hotel in a sketchy area in the middle of the night. I will now devote my spare time to finding every possible review for them and letting people know how HORRIBLE they are. If you’re somewhere remote, or can’t get an Uber or Lyft for some reason, this is a backup I guess. No tracking, no notification of who your driver is or the license plate or any identification on the car, it’s ridiculous in a crowded area. Don’t waste your time.

Wonderful App and Service. Glad to have stumbled on this app while I was in Rome. Needed a taxi for a late night and early morning airport pick up. I was worried when I pre-booked for the early morning I would not get a driver; 15 min. before the expected arrival time, I received a message that the driver was on his way. The service from both drivers was professional and caring. The only harp is the suggested rates. Take it as that, ONLY a suggestion. Both times, the prices were over the suggested rates by at least 10€, no fault to the drivers. They followed the gps. But be forewarned. 😊

It’s a great app depending where you are.. I am updating my review. There was a mistake made but it’s been taken care of. I love the way it’s run in Germany. Used it way too much running late to work but it was worth it. In Paris I took it a few times. It’s a private car, not a cab like Germany. So I wasn’t expecting that. I had a really crazy driver yelling at police to move out of the way and cutting cars off and creating a huge block in traffic ended up with a lot of honking. When we arrived to my destination I said it is right here. He said no it’s not. So I started to yell and he let me out. The biggest problem with the app in Germany and Paris is the same. It will find you a driver but then the car just sits there. Or will go in circles or go the wrong way. Idk if it’s a technical problem with their gps system because it can get infuriating watching your cab on the map. In germany it gets 4 1/2 stars because of the car not moving or going the wrong way. In Paris it gets 2 stars.

App was Useless and I was charged double!. This app is useless. You’re better off just negotiating directly with the cab drivers that way you can ensure a a decent price and you guys can understand each other upfront. The original price that I mapped out on the app, quoted me between 14-16 euros and when I arrived at my destination the driver charged me double at 35 euros!! I couldn’t even understand what the driver was saying when I asked him why the price had increased. I thought this app would be kind of like Uber where the price is set but it is not it’s just a way to dispatch a cab and get unknowing tourist. And the customer service was no help when I tried to contact them. This was my first and last time using the app!! What is the point of this app if the quotes are irrelevant and the drivers can just charge you whatever they feel! My advice get an Uber or if they don’t operate there like in Italy negotiate directly with the cab driver because they are everywhere.

Drivers often rip you off. While the app works fine, I’ve found over the last 1 year+ of using the app that many metered fare taxi drivers cheat, by inputting a higher fare after you’ve left the cab. There’s no way to contest or change the fare (or even your tip option) after the driver inputs the amount and so basically, the driver always gets the last word. I definitely don’t want to tip if the driver already ripped me off! It would be great if you had a function where both driver and passenger had to agree/input the amount owed or stated on the meter and only if the amounts corresponded would the total sum automatically be paid, or at least give me the option to change my tip to zero if I’ve been stiffed!

Absolutely terrible service and extremely overpriced. I used this app since it advertised itself as being cheaper than competitors and also offered a 50% discount on the first 2 rides. I used it to get a cab due to major cancelations on the stansted express train. I was charged 20% more than uber and on top of that I never received any discounts. I reached out to customer service and they didn’t provide a credit or correct the charges. The driver also only made 75% of the fare which is taking advantage. I personally dislike uber but would rather use uber than use this app again as uber has much better rates and customer service.

Not nearly as good as Uber or Lyft. One of the perks of using apps such as Uber or Lyft is the reliability and ability to get a ride with limited communication. Neither of which did I experience with Free Now. When I’ve used Uber or Lyft, I’ve rarely needed to speak with the driver. They see where I am at, they drive nearby, I wave them down, confirm the destination, and off we go. My experience with Free Now was not this way. The driver called, and because I could not speak Italian, canceled my ride. This shouldn’t have even been a concern. I entered my destination and location. Why even call? Is the app not providing the information? Also, prior to booking, the app stated that a ride would be available in 2 minutes when in fact it was closer to 10. I nearly missed my train, and there is no reason why the app should display such vastly different estimates. I’ve never experienced such problems with Uber or Lyft.

No-show. So I used FreeNow to pre-book a taxi for the following morning, thinking that everything was good-I saw a pending 18€ charge in PayPal, everything seemed on point. Until the next morning when the taxi was a no show. Luckily, the taxi stand that was a 15 minute walk away had a cab (it normally doesn’t at 0430 in the morning), so I made it to the Airport Terminal with just a little bit of rage in my heart. If you offer pre-booking services, the companies that execute the order should be reliable and follow-through with it. In the end I was not charged for the ride, but the inconvenience was enough to convince me not to use this app again if I am in a time crunch.

Terrible app, would never recommend to anyone.. First time I am writing a review for anything but I think someone who is planning to use this app should read this. I was with my family in Barcelona, near Las Rambla, and someone recommended I booked a taxi through this app to go to the airport. I scheduled 2 days in advance a taxi to pick us up at 4am. Later confirmed a day before that the taxi would be there at exactly that time as the neighborhood wasn’t the safest. Barcelona in particular has not been the safest place to be lately. At 4am I found myself in the middle of the dark streets outside my AirBNB with 2 children and my wife waiting for this taxi that never showed up. When I entered my booking on the apps it said that there were no taxis available around the area. In other words, “we know you made this reservation, but, too bad, we can’t help you.” It was sincerely frustrating as they don’t allow Uber in Barcelona. I had to literally walk in the middle of a night to a hotel nearby and ask the very kind gentleman to book me a regular taxi. To this day I feel incredibly grateful to him. Please DO NOT USE THIS APP TO SCHEDULE A TRIP IN ADVANCE. They are absolutely unreliable.

Don’t use this in Rome. I used this in Rome recently on my way to the airport. After my ride was delayed and punted from driver to driver, I ultimately cancelled while the driver was 10 min away and called a more reliable UberX. Couldn’t risk being late for my flight. I was charged a €5 cancellation fee. Fine. No problem. The driver then texted me and called me a “bastard”. He showed up where my wife and I were and began yelling at me from his car. We started walking away and he FOLLOWED US glaring at me the whole time. Our UberX showed up and we got in, he gave me the finger and followed us for a little bit before turning away. Customer support was non responsive to my complaint. So unless you want to be overcharged or harassed, I suggest sticking with Uber. At least in Rome.

Overcharged € & Waiting Woes.... The app did work (myTaxi) when we used it from BCN to the cruise docks but the fare was over €10 more than if you were to just go to the taxi queue. We tried to use it again to get from our hotel to our cruise ship. Couldn’t even get a cab! We just had the bellhop call us one. Tried this in Mallorca but finally just hailed a cab. We didn’t even try using this app going from our ship to the airport and just walk to the taxi station... Perhaps this experience was just a first time user rookie fail??? Gave this app a chance but perhaps it’s just faster, easier, and cheaper waiting in line at the taxi station when you’re in high traffic areas like airports, hotels, and ports of call or just hailing a cab or taking the bus or metro around the city!!! May try it again on our next Europe trip but highly unlikely and only as a last resort...

Perfectly decent taxi-hailing app.. I have been using MyTaxi since early January while studying abroad outside of Madrid and have been very happy with it. I am almost always able to get a ride on-demand, and the taxi drivers who have picked me up have been very cordial and professional. Yes, the taxi drivers usually turn the meter on when you request a ride, not when they actually pick you up, and yes, the cost-estimates are sometimes inaccurate, but this is a taxi-hailing service, not a ride-share service. If you expect this app to function exactly as does Uber or Lyft, you’re setting yourself up for disappointment. If you want a reliable, easy-to-use taxi-hailing service, this app is perfectly fine.

Bad app, BAD COMPANY, BAD DRIVERS CROOKS. No no no. Bad company they employ shady drivers I wouldn’t get in one of their cars again!’ Pick up started at nine minutes then went to 11 then we sat 24 minutes watching the idiot drive in circles less than a mile from us. total wedding time stayed at 11 but it took him 32 minutes. Very shady guy and company got pulled over by the French police and thought we were going to get arrested also. Three out of six drivers had cars with no AC in August in Paris! Fourth one was too stupid to know how to turn it on which I had to do for him —since it was 85 outside in downtown Paris. The autos aren’t safe and thier people aren’t safe 😡don’t do it just call Uber

Atrocious. Frankly surprised how terrible this app has been in France. In Paris I tried it and drivers cancelled or it timed out every time. In Lyon, we scheduled a pick up, it showed the driver on the way, he never arrived and instead cancelled right at the time he was supposed to pick us up. My wife literally watched him drive by without stopping, bags (and open parking spot!) on the street. The next driver accepted and then cancelled, and then the app timed out. We had to ask our AirBnB host to drive us to the train station and barely made it. Cabify was *excellent* in Spain, and I was a loyal ShareNow customer in the US u til they terminated the service. But this app is wholly unreliable. Do not use if you have a train/plane connection!

TERRIBLE, Deserves no stars. My review is slightly biased because my first time and probably only time using this App was in Rome. The drivers have bad customer service. To top it off the app will give you an estimate (just like uber) of how much your ride should cost and it was ALWAYS wrong. The drivers start the and run the meter way before they pick you or or start you at an 8-10$ base so be prepared to pay over their estimate. I understand that is how taxis work but in that case get yourself an Uber X and pay the same or less for a nicer car! The second time using this App the drivers were grouped up waiting outside a metro stop saying it had to be a minimum of 20$ base! Yes, 20$! Meanwhile I caught an uber x and paid 16$ to my hotel. Be very careful while using this App because you will be scammed. Take a regular cab or Uber. I hope this isn’t happening everywhere but it was in Rome.

Excellent service in Rome. I used the taxi service in Rome to request a car at 4:30am. I was worried about looking for a car so early on a Sunday morning so I booked the service the night before. I received a confirmation that a driver accepted the ride and felt better about it. The next morning about 15 min before the pick up time the app showed that the driver has canceled the ride. Fortunately I didn’t have to do anything. The app automatically looked for a new driver and a taxi came about a couple of minutes later than the original booking time. We could see on the map as the driver was approaching and the app showed his contact info. Our destination was the airport and the driver charged us the flat fee as shown on the original estimate and as advertised on all taxis. There was no overcharge for the driver getting to our address as I have seen so many people complain about. The driver was nice and courteous and the car and the ride itself were excellent. I highly recommend the service.

A good idea badly developed. I used this application a few times in Roma. The idea is excellent. Unfortunately I cannot say the same if it’s implementation. Key problem is that is far too slow. It takes 2-3 minutes of internet search to find a taxi. This is 20-30 times slower than UBER. Then I had an estimated waiting time of 6 minutes, which instead dropped to one without any warning. The developer needs to improve the speed and quality of this application for its use to become widespread...

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App ok until something goes wrong. We booked a ride to get us to the Eurostar in London for very early in the morning from our hotel. The driver did turn up but did not park in front of the hotel where we had been waiting 15 minutes but around the corner somewhere. When he was finally found by another driver, he started to drive away, with 4 adults trying to wave him down and the helpful driver tooting his horn and flashing his lights. He did not get out of his car once, nor could we contact the driver thru the app even tho it has a contact driver option, it did not work. They then charged me an additional fee as a no show. Eventually found somewhere in the app to lodge a protest, this has cost me over £20, but have not heard back from anyone. If you do use it, I recommend booking a black cab. NB… developer made contact for me to supply them more information, which I have already done twice!!! Just trying to make it look like they’re taking action on complaints but don’t seem to actually do anything when you submit a problem.

Rubbish. Takes forever to find a driver that will pick you up and chances are they will cancel on you when they do accept. Absolute farcical app to get transportation. Uber would be a much better alternative if available in Spain.

Took incorrect money and won’t refund. Gave and estimated fare and charged over double and refuses to give a refund. DO NOT USE

No taxis. There are never any taxis available. Would happily support taxis if they were an actual replacement for Uber which they are not. This service is garbage.

Won't accept any payment methods. Won't accept Visa Mastercard or Apple pay since 2022. Very bad app. Useless. No problem like this with uber or any other app.

Better than Uber. Arrived in Ireland Uber just cancelled and took my money. Free now much easier set up and better price

Great app particualry if you dont speak german and dont want to carry cash. Highly recommended app for getting around berlin partic if you dont speak german.

Don’t waste your time. Use Uber. Cheaper, better, smarter drivers. Unfortunately, the app, combined with dumb taxi drivers make this app a 0 stars for me

Deceiving App!. I caught a taxi from Fiumicino to Fiumicino airport, the app suggest the taxi would cost €10 even post trip, what it doesn’t account for is the highway robbery in Italy, the taxi drivers charge for the distance they travel to pick you up and then for picking up your backs. A 2km trip cost €20. Wouldn’t suggest using it in Italy!

Works as expected. Does everything I expect it to and hasn't let me down with a booking yet.

Rubbish. Had an awful experience trying to get from Heathrow airport to London city - first driver cancelled on us, second pretended to pick us up (started the trip on his app) before cancelling, app didn’t update properly so couldn’t contact the first two drivers and showed the wrong number plate for the third driver which made it hard to find, eta for pick up and to destination were false, could only pay with one of four cards for some reason and transaction declined first two times. Thank goodness the third driver took us. Waited over 45 minutes to get a car. Will never use FreeNow again.

No taxi arrive. Booked a taxi for the next day flight. Didnt arrive. Try to get one with this app as well on the spot couldnt offer any as well.

Absolutely useless in Paris - do not use!. I used the app to try to book a taxi in Paris. Nothing was available after 5 mins so it suggested I try find a ride share. It also failed to find a driver within 5 minutes. I then used another taxi app and found a taxi within a minute. I then cancelled the FREENOW trip but I was charged a 7.95 euro fee. What a joke! Now I’m trying to dispute the cancellation fee but I’m finding it very difficult.

London. Enthusiastic driver Arrived early but waited Worth having the Free Now App

App. I love the FREENOW app. So easy to use

Doesnt work. Book in advance - nothing. Terrible

Driver messed us around in Paris.. Deleting the app after a horrible experience at Paris airport. Driver didn’t go to right pickup. Then kept telling us he would come to an agreed spot. Then wasn’t there and kept telling us 5 mins. Still didn’t arrive. Kept chatting to tell him where to go. He just needed to go to the right spot where the pin was. And where the airport asks. Ended up getting a regular taxi and deleted the app. I will also make a formal complaint as it seems the driver was playing games.

They’re charging before they pick you up. Taxi drivers in Rome let the meter run from the time they accept the job, not from when they pick you up. Furthermore when you watch the taxi drivers on the map, they would sit in side streets with the meter running, then pick you up with it already at 10€, great app but dishonest drivers.

Does not work. Awful - do not use. No payment methods actually work and it is incredibly glitchy. You might as well just call a cab as normal.

Misleading Estimates and Charges. Unlike Uber and other ride sharing app the estimates you get before you order your ride is not to be trusted. Expect to get charged double the amount. When you enquire about it, support will only tell you there are too many factors involved and there is a fine print stated that it is in fact only an estimate. Here you go, factor in estimate x 2 is about right for the estimates.

Utterly useless. The positive reviews on this app must all be fake. My wife and I both downloaded this app. She had a conference in Rome. Pre booked her car. It never turned up. Over 5 days we regularly tried to book a car or taxi via the app. Not a single time we’re either of us able to get a car or taxi. I don’t know what the game is but at least in Rome you would be better trying to order a flying pig! Do not waste your time with this app.

Scam drivers. Booked a ride with the driver, he calls me and tells me he’s too far away to pick me up and he wasn’t coming and I should cancel. He drove off deliberately and then tried to make me pay him the cancellation charge. Scam! I refused to cancel and just booked an Uber instead. Free Now then cancelled my ride 40mins later, charged me the cancellation fee despite me not cancelling the ride, then assigned a new driver to me and made me cancel that one charging me another cancellation fee. Rip off scam app

Different prices. I understand that they give you an estimate price from one place to another but I had a taxi from 4km from Rome airport and got charged twice the price that informed me on map. Big surprise for me not so much for the driver… I wasn’t going to argue specially since the drive showed me it’s a fixed rate. FIX THAT ON YOUR APP BECAUSE UBER HAS THE RIGHT PRICE and that’s why we picked this app. Must be up to on taxi rates on every city!

FreeNow prebooking. I prebooked in Naples, Italy and the driver canceled 5 minutis before departure time. I payed 11 euros for prebooking and they did not return any of it. Scammers. Rating 0!

Works well. It did a good job for us in Rome. Some drivers canceled after accepting the ride, though. It should not happen. Otherwise, the app itself is quite handy.

Complete waste of time. Not sure why this app offers pre-booking if they don’t have enough reliable drivers. We were left high and dry in Oxford. Do not rely on this app!!!

terrible. Scheduled a ride 2 days in advance. We got off the ferry in Athens, there were plenty of taxis driving around, and yet the app said there were no available drivers for us. We waited, and when it approached the time I had booked for a taxi, the app simply cancelled the booking and said there were no drivers available. We ended up booking an uber which was more expensive but much less hassle, definitely recommend uber instead.

Massive con. Download the app and booked a taxi. The driver arrived and told us to cancel the app and charged us almost double in cash. With little options at theatre time we decided to go ahead. Very misleading app and would never recommend anybody else to use it. Stick with Uber for Oka as the price on the app is what pay - not like MyTaxi.

Useful. Booked several times and satisfied. New version has some interesting improvements.

Wait time. Long waiting time for searching driver

Ok. There are better taxi apps out there.. Average compared to others I have used. As I high volume can user in Melbourne and Sydney, there are others that work better in terms of overall service. I have noticed the local taxi services have lifted their game immensely when it comes to booking apps. Thanks for giving them the nudge they needed.

London. Horrible! Was never able to get a Cab!

Misleading prices. Contrarily to an app like Uber, the price you actually pay are VERY different from the price you are quoted when you order (double in my case). Expect to pay a lot more.

Who needs public transport. Not with this app, except for the business area which is way too restrictive. But otherwise a great app!

Inefficient Ap. Have never been able to add a credit card as it says financial institution won’t accept. No other site has this issue. For this reason , we stick with Uber’s

Works well in Rome. Worked well for us while we were in Roma. Only minor issues getting a taxi the first time when the first driver canceled but only waited less than 8 minutes that time. Otherwise less than 3 minutes all other times. Worked well even when using my overseas travel Visa card as payment method. The drivers do also accept cash. Would recommend it.

Unreliable and Disappointing. Whilst in Milano downloaded the app. Booked a taxi and all looked in tracked as the driver approached the pick up point…..then the booking was cancelled…repeated another booking same thing a different driver and then same repeated…do yourself a favour and save the stress and book a local taxi. Then you will arrive stress free and not disappointed and less frustrated. This app promised so much . Rating 0/10

Double the price of Cabify. It works but costs 2x more than cabify. Download cabify instead

Don’t bother. This service is extremely poor in Milan. Booked taxi cancelled by provider after booked arrival time leaving us without transport to our train. Tried to make a regular booking - no drivers ever available. Not to be relied on.

This is why Uber exist: the taxi driver double charge what the app suggested..... What is the point to have a meter running when the driver literally can put any numbers at the end of the trip... a less than 10mins trip from Milan station to my hotel was shown €9 but the driver charge €18 instead; Mytaxi aware and tolerant such behaviour ... I would recommended you to stay away from MyTaxi until they solve the issue.

Decieving costs. When I booked the taxi the estimate was 26-33€. He had the meter running as well and when we arrived the meter showed 30€ but the app charged me 35€.... not using this app again.

Drivers cancel, went to wrong location. This app had a “eco taxi” option so we thought we’d give it a try. The first driver accepted then quickly cancelled. The second driver showed up about 300m away. Once we saw (no alert about it) we started walking over - and watched him pick someone else up. Booked an Uber: arrived in a few min and in the right spot.

Unable to create account. I’ve installed the app but unable to create the account as the phone number selector is not working and I can’t proceed :/

Useless. I tried this in response to a £15 voucher offer. Loaded lots of details, chose my preferred payment method (PayPal) and used it to call a cab in Edinburgh. A dozen empty cabs passed me before “mine” arrived after nearly 15 minutes wait. When the trip ended the driver says “you’ve got to pay cash”. Big argument ensues. Long story short - PayPal doesn’t work in the UK. So why offer it in the app? Never got my voucher, just spent £10. Just the latest instalment in a long, sorry story of high prices and poor service. No wonder Uber is killing the taxi industry all round the world. I won’t mourn them.

Efficient. So easy

Lies about wait times. Have tried using this app over the last few days. It always tells you 5 minutes for a taxi and then after 5 minutes it says it can’t find any drivers. This is misleading and and useless.

Absolute disgrace - never trust this service. I pre booked a taxi from central Rome to the airport 18 hours in advance. 15 minutes prior to the 8am pickup time we had a confirmed driver. At 8am he cancelled. Multiple further drivers cancelled. With 2 young kids, 5 big hold bags and hand luggage we’ve had to fight our way to the airport on public transport. Up and down multiple flights of stairs on the metro (lifts all broken of course). Now on a bus, not sure if we’ll make it, unsure whether we’ll lose 1000 euros worth of flights. This actually epitomises the weekend we’ve had in Rome. We were robbed yesterday, the streets are piled high with stinking rubbish. Do yourself a favour and visit somewhere else. We will never, ever be back.

USELESS!!!. I pre-booked a taxi 2 hours before we needed it to get back in time to catch the last ferry across the river Elbe. Received a notification at the pre-booked time that no taxi was available. Don‘t rely on this app to get anywhere!,

Never again - deleted. Booked a taxi with 12 hours. Waiting for it the next morning and I get a message after being 10 minutes over - “couldn’t find a taxi for you”. So they cancelled the booking! Couldn’t find a taxi with 12 hours notice??? Never again. App deleted. 😖

Limited area. I think that it is a great app for the places that it offers. I live in Australia and sadly I found out that this app only offers places in Eastern Europe meaning that you can't book a taxi any but Eastern Europe. But overall great app with good features but limited to places it offers.

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Helps taxis take advantage of tourists. I used FreeNow for the first time as a tourist in Rome. The price projected for my 7 minute ride was 10-15 euros. The taxi driver arrived within 1 minute of calling the taxi, but when he arrived, his meter was already at 7.50 euros. When I was dropped off, the meter was just under 12 euros (about 11.80 euros). I got charged 17.80 euros however, and when I wrote to the company about this, I was sent a copy pasted message twice explaining the fees (which didn’t apply to my fare) and not addressing the fact that the taxi driver ripped us off. WE GOT SCAMMED AND FREE NOW HELPED THE DRIVER SCAM US, STAY AWAY

Mr Manuwans. Very nicely app very nice cars

Terrible. Don’t trust any prices quotes. Don't trust any price quotes given in-app - was quoted €45-€65 for a pre-booked trip, and was then charged €99. No meter running in the taxi, only found out price in a receipt after the trip ended.

Best taxi service. Safe and best taxi service

Awesome. Best service in ROME !! Highly recommended! Quick Pick up and drop off!!!

Worst App. Worst App , it does not even allow to input your Local phone number. I signed up using Apple ID & as part of registration process it asked for Phone number, app shows all countries International code however it does not allow to select any country code hence can not complete the registration process. Waste of time . Note to my fellow Canadians please don’t waste your time on this app .

Worthless. Useless app, can't even select a country to enter the mobile number to sign up. Who are these useless developers and dumb companies not testing their own products. Lost 3 customers from us.

Listen to the bad reviews here. App allows driver to modify charge at destination from what the meter showed. Meter showed $45 but driver sneakily charged us $65 and pretend to not understand English. Company still has not replied to my emails to support!

Do not use this app. They do not have a GPS feature, so there is nothing to stop a driver from saying he picked you up when he didnt. Our taxi driver never picked us up, but I was notified on the app that our ride had now started. The taxi then drive around the city, charging us the whole time. I doubt the driver even knew what had happened, but it’s been impossible to communicate with anyone at Free Now, and they won’t give us a refund for a ride that never happened. Basic technology on every other ride share app would prevent this.

Complete disaster. I was in Paris trying this app for the first time, desperately trying to go to the airport. I had 2 drivers more than 10mns away and both confirmed and then a few minutes later cancelled on me. In the meantime, price for the ride literally doubled. Last straw, my credit card was blocked by my bank because I was asking again for another ride. Will never use again.

Very Unreliable. Booked a ride a day in advance and wasn’t notified until 10 minutes after the scheduled pickup there were no drivers. Thankfully there was an Uber close by and I didn't miss my train. Also the app doesn’t do a good job on keeping you up to date on what’s happening. Notifications had wrong time and I had no way to verify if it was using the right time zone. No way to contact support by phone or chat for urgent concerns. What a horrible service.

Systematically flawed. The worst rideshare app ever. The driver constantly cancels the pickup whenever and however they want. Systematic issues and constant errors. Not to mention longer wait times.

What a joke. Drivers keep canceling over and over and over. Takes ages to get a ride with this app… Penalize drivers that cancel rides, it is not convenient at all. Going back to UBER

Absolutely Terrible. The most unreliable app for booking, never any rides available for taxi or rides even in downtown London, pre-booked a ride for the next day said confirmed and when we were waiting for our ride I was not notified and no driver ever showed up.

Good response. Excellent service clean cabs

Terrible service. Don’t use this company. We took a short trip with a driver because we were carrying fragile goods, a newly purchased mirror in particular. When we tried to bring the mirror into the back seat with us, the driver said no and took it out of our hands to place it in the trunk. He proceeded to crush the mirror into the trunk, resulting in the mirror shattering. He didn’t do anything about it, just said sorry and went on his way so I complained to the company. The response was that the driver said he didn’t break the mirror and they wouldn’t do anything about it. Awful customer service, no integrity with their drivers. Don’t use this app, there are other vehicle services available.

Great app easy to use. Good interface simple to use and easy to navigate. Accurate real time arrival of the drivers and the service has been great. Better than uber

Awesome. Used it in Rome and Paris. No need to master Italian for a phone call. Pay through app. In Italy there is no real Uber and in Paris taxis can use bus lanes while your Uber stuck in crazy Paris traffic, so this app is awesome.

Beware of additional charges. Although the drivers are mostly great, I keep on getting additional charges and no explanation or number to call. Was also charged $101 which doesn’t correspond to any ride. Not overly impressed with accounting. Beware!

Unable to configure phone number. During registration of my phone number, clicking on the country code, and selecting my country, Canada, it does not enter it. Tried to enter country code manually, and does not work. I tried this many times by quitting and it is restarting and still no go. So basically you cannot use the app.

No drivers available. Searched and searched and app could not find a driver when I needed one. I ordered an Uber instead.

Over charged, un-honest. This app allows the driver to modify the charge to over charge the customer. What a total scam! Better to call Taxi from radio taxi directly in Italy. Do NOT waste time to order ride from here. This would be my first and also last time to use this SCAM APP

Avoid. booked a ride to airport a few days in advance - app accepted and charged my card, then waited until after the pickup time had passed to let me know no driver was available. Pre-booking should not be an option if it can't be confirmed. Nearly missed my flight. Stick to cabs or Uber.

The rides estimates are incorrect. We had 3 rides in Italy with the app, it is very convenient, user experience is clunky, don’t expect something as smooth as Uber or Lyft. Worst part is the ride estimates were always about 10€ less than what the ride ended up costing, the driver would give all sorts of weird reasons, very disappointing.

Rip off. Got charged 3x more than the “hold” and the drivers “fare” that’s was reported on the meter Pay with cash, only pay the fare displayed on the meter and do not use your credit card

Makes travelling easy!. Being in a new city this app was a godsend for getting around Thessaloniki! I love that it charges my cc automatically and I don’t have worry about having currency for a tip - it’s all in the app. No issues!

Estimate times are WAY off. Canceled trip is still charged. In Ireland. 2 minutes estimated wait time and waited 10. Later, 3 minute estimated wait time and there is no driver available. Not helpful. Seems like app developers are not interested in providing true wait-times for fear of losing users. And I have now been charged for those 2 canceled trips where 3 minute wait times had no driver available. There is no possibility of contacting anyone to get my money back. Help and contact menu in the app has no help section nor ability to contact. Not impressed. If I get my money back I will update this review. But beware. Use at own risk.

Very bad app. I’m from Canada and in Canada or anywhere else I went I’ve never been charged for the driver to come to the pick up location! I’ve been charged almost 8€ only for the driver to come pick us up and she was 1 min away.. which doesn’t make sense. Then the driver took a longer route which was longer than expected and we were almost late for the train that was already paid and if I wasn’t there on time I would have to pay again for the train ticket which is not cheap. Also, it was saying on the app that it was approximately between 10-12€ but at the end it was almost 30€ which we didn’t expected since on the app it was saying something else. I’ve been referred for a 5€ discount and when I received the link it was saying to apply the discount click on the link and at the end I didn’t received any discount.. I contacted the service and explained everything but they said that they can’t do anything concerning that situation. I’m never using this service again and I don’t recommend it. The bus is almost the same time so I recommend taking the bus 100% than this services.

Terrible… THIS IS NOT LIKE UBER. The drivers are unreliable and if they cancel on you it does not affect their rating and you can’t file a complaint through the app.

Great App. I was very happy to find this Rome taxi app. Setting up an account was easy, the app was easier to use and I was able to get a cab no matter the time of day or place. The cabs that are used have great drivers with new well maintained vehicles. I highly recommend this app!

No longer in business?. No cabs available at Heathrow at 9am on a a Monday, not sure if this service is still functional

Driver did not pick me up!. The driver in Cologne did not pick me up and pretended he has and went to drop off location nearby! Who would do that? There is no customer support phone line to report the incident just an email…

Horrible. Used it three times in France, twice the driver just parked somewhere or drove around and waited for me to cancel. Absolutely useless. Don’t waste your time.

Love it. Easy and reliable

Love this APP!. Loved this APP and the service!!! I wish we had this in Canada! Easy, Reliable and it worked.

Manchester trip. It’s very easy to use, liked it

Didn’t work. I tried using this to call taxis in Greece and Italy and it never worked. Either I never matched with a driver or the destination wouldn’t show up when I searched. Neither hotels or major attractions like “Colosseum” “Vatican Museum” “Airport” nothing!! Sad because it was recommended and we were counting on it to work

Don’t rely on scheduled rides. They confirm the ride only to tell you two minutes in advance that they don’t have any drivers. Missed my train because of that. Not happy.

Great app. This app was very useful for us while in Seville Spain. It allows you to order a taxi in minutes and allows you to track the taxi as it approaches your pick up location and you can also write a quick message to the driver if you have last minute changes with your travel plans.

Horrible/Irresponsible service - do not trust for time-sensitive trips. We had pre-booked a trip from our hotel to the airport. The driver assigned to us made it within 250 metres of our pickup point and cancelled the trip, leaving us in a really challenging situation trying to make it to the airport on time. Avoid avoid avoid!

DO NOT USE. Just don’t use it. Just don’t. I’ve been double charged, charged prices far exceeding the estimate, dropped by drivers, and scheduled pick-ups that never showed up. Each time I called the company they said these incidents are the driver’s discretion and they don’t take responsibility. So like, why bother with the app then. Don’t use it.

So easy!. Simple app with many options! Always good experience.

Disappointed. I used the app a lot and enjoyed it, but one day a particularly long trip came up as fraud on my credit card and it declined. I let my bank know the charge was legitimate and the charge went through. However, even after resolving the issue, I was not able to use the app to call a taxi even if I tried with multiple different payment methods. I got in touch with support, and they simply told me that they could not remove the restriction. So now I just can’t use the app.

Garbage app. Garbage app that will cancel your paid for ride right when the taxi arrives, then give it to someone else.

Awesome for Ireland!. This was a great app for our stay in Dublin. Amazing service, great drivers. Thank you :)

Prebooking - No driver found 10 min after prebooking time. I booked a taxi 2 days in advance at 4am in Faro, Portugal. The app waited until 4:10am to display (once you check the app, no notification) that no driver was found. I ended up using Uber and I had to wait for another 25 min. But at least it was there.

INACCURATE FARES. Doesn’t give the correct fare estimate. Beware!!!

Greek Uber. Use this so you’re safe

Cancels pre books minute of.. Booked an XL cab in advance to move luggage, they canceled last minute so had to find someone to watch luggage while I went back and forth

Can’t verify my phone number. The app looks like it would be brilliant, but I can’t even get it set up. It won’t allow me to click my country to verify my phone number, so I can’t even finish the registration.

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Perpetrates Scams in Rome. I DO NOT recommend using this app in Rome. Taxi drivers have already started the meter long before you have even booked a ride (that’s right, you read that correctly), and you may start your ride at 8-10 Euros already on the meter (I had this done twice in one day). The app literally is just a GPS/maps service with a payment gateway. It claims no responsibility over the fares or the drivers. In addition, drivers are given free reign over routes and inputs into the payment gateway (the meters are not tied to the app). This app gives a false sense of security and trustworthiness but it is far less secure than Uber or Lyft.

Disappointed in London. I can’t say how reliable Free Now is in other cities, but I found it to be maddeningly unreliable in London. On several occasions, drivers who accepted the booking simply didn’t show up and the evidence suggests that they dropped us simply because they wanted to grab a “better” fare. This was frustrating enough when we were out on the town but really alarming when we had pre-booked an early morning ride to Paddington Station to get to Heathrow. There’s nothing wrong with the app’s tech but there’s something quite wrong with some drivers’ customer relations ethics.

You’re on your own. According to their customer service, and to the experiences many users have had, the only thing mytaxi is intended to be used for is hailing a taxi. Full stop. Are they responsible if drivers keep cancelling on you? No. Do they try to implement any quality control with regards to who operates as drivers for them? No. Do they care or will they help you at all if you get ripped off? Absolutely not. Honestly, it’s probably not even worth it to use this app for hailing a taxi. You can just use it as a live map and then hail the taxi yourself. Or use any other app which cares about its users. Good riddance.

Not as accurate or user friendly as Uber/Lyft. Frequent user of Uber/Lyft in the states, recently went to Ireland where only taxi services are allowed, the free now ap will get you a ride but it’s not at all accurate in pricing. The taxi drivers use their own mileage pricing and the price charged was always double what the ap estimated it to be. Also, be aware that you cannot tip after the ride or adjust your tip if the driver is great/crap, you can only tip during the ride. Not thrilled with all of this.

Avoid in Germany. Evidently it is common in Germany for taxi drivers to attempt to double their payment by intentionally circumventing the app. Americans are, of course, the primary victims. After all of the horror stories I heard, I still decided to take my chances. The man confirmed he was our driver, drove intentionally the wrong direction for several kilometers, then tried to charge us separately (to include the extra km) when we arrived. The police had to get involved, and it was settled. Never again. Luckily, my experience didn’t result in actual or near bodily harm, but I know others for whom that was the case. Stay safe.

Fake service. This app is like a fake service when you preparing to request a taxi driver it shows you that your order will take 3 to 5 minutes to reach you when you make the order it takes more than 15 minutes to request a taxi driver to come to you when you cancel the request they will take a fees for the cancellation so they basically Not saying the truth about how long does the taxi driver takes to come and sometimes they cancel your order because there is no taxi driver so why when I open the application it shows me that there is 10 taxi drivers around me it’s just wasting time

Taxi did not show even though the app showed him coming. I pre-booked a taxi to pick us up this morning from Smithfield for a 6:00am trip to the airport and when I was watching the App the trip disappeared. I called for another cab and he came (at 6:12am). I told the driver and he told me that the other driver probably accepted a higher paying fare. He told me there was no penalty for the driver taking another trip This is a deplorable way to run a taxi service, it’s my understanding that “M Taxi” doesn’t care about their customers as they get a bigger percentage of the fare. If I was not watching the App I would not have known. Shame on you for letting this policy exist and standing your customers

Difficult to get drivers. There have been several times I requested a ride that was never picked up by a driver, so I needed to cancel and was forced to then look for a taxi along the streets. This has become very inconvenient, especially when I have had luggage in tow. It would also be very helpful to have WhatsApp as contact numbers for those traveling from other countries. When I have been able to receive a ride with FreeNow the drivers are always very kind.

Simplified my travels. I get unlimited (albeit slow) data in Italy but calling costs me so this app was the most economical way to hail a taxi. The rate estimates were very close to what each ride cost me. Only one ride was more expensive than quoted (by a few euros) and that was mainly due to traffic slowing down the ride. I was also able to schedule a ride to the airport ahead of time which saved me a lot of stress. 10/10 would use this app again.

10x better than Uber in London. Fantastic app. Summoned taxis within 60 seconds to our hotel in Paddington every time. Took 4 taxi trips with a family of 4 across central London - cost way less than 4 travel cards and was door to door with friendly drivers every time. By comparison our Uber driver missed dropping us at the Tower of London - didn’t know where to drop us off, drove 1/2 mile further to find a drop off point. My Taxi trounces Uber (and I’m a big time Uber user in SF and NYC).

App and driver misleading. The app said a van would be 2 min away. Once I paid for it the driver was 8 minutes away. As we watched the driver consistently drive away from our area it became obvious they were not picking us up after 20 minutes. Then as I was cancelling it said there was a €15 charge for the driver’s time. Obviously the driver was doing this so they didn’t have to take a trip to the airport and still make €15. After I complained they offered me an €8 credit toward a future trip. The whole experience was unacceptable.

Fares are higher than quoted at times in Italy. The app works well. However, unlike our experience using Uber or Lyft in America, half of our drivers in Rome have started the meter when they started driving to meet us, NOT after they picked us up. Therefore, the cost of our ride was MUCH higher than expected (our last ride was quoted 8-11 €, & was 30€). We also had an issue where the app kept “dropping” our driver on the way to us and sending another car as, evidently, it was giving the drivers incorrect directions to get to our meeting point. One last issue we had is that the app will not refresh your location if you move. Therefore, if you check on price & availability on a cab, and do not reset the app when you later need it, the cab will try to pick you up from your previous location. Still better to have when traveling abroad as another option, but still not functioning smoothly.

Rip Off. Beware in Rome this company is used by taxis to rip you off. What you see on the app is not what you’ll get charged. They also pay the taxi for the time it takes to pick you up. For example if it takes 20 minutes for the taxi driver to come to you it will be a 20 minute fare added. Do yourself a favor and don’t use this joke of a company. Many of the taxi drivers in Rome use this app to scam tourists. Just do yourself a favor and pay for an Uber to just find a regular taxi. This service is GARBAGE. I was scammed and then used it again and got scammed again! Customer service is also a joke.

Worked great in Rome. Totally used it 5 times in Rome and satisfied. The ride usually came quick. The price you pay is not guaranteed to be fixed. But it works this way, if the driver took a shortcut, you ended up paying less than quoted. There is a tip option on app *during* the trip, which disappears once trip ends. I’d like to tip sometimes, but not sure if or how much until the completion of the trip.

Solid but not great. Times on arrival and wait not great. Fare estimates crap. Invoice after is not detailed and poor customer service if you have an issue. Driver takes you for a long trip to drive up fare, Uber has it fixed in an hour. Three days later still waiting for any response back. Compared to the old way of getting taxis huge improvement. But not even close to best in class. Does the job pretty well.

American traveling through Europe. I used Uber in some European countries. Not always the cheapest. Rome does not have Uber. You can pay with your phone without ever pulling out your card. Works just like Uber except you have to swipe to pay when the ride ends. So much more convenient than hailing a taxi that can’t charge your card or doesn’t have change.

TOTALLY UNRELIABLE. The service might be ok from time to time when you do not have a deadline. Do not, however, use FreeNow if you need to catch a flight or train as the drivers cancel constantly. We ordered a taxi to the airport 24 hours in advance, and the taxi was confirmed. Only after the taxi was two minutes late for the pickup the next day did I receive a message that FreeNow cancelled the ride. I had to place an order for replacement taxi four more times, with three of them again cancelling after already accepting the ride. Arrived at the airport 30 minutes late for an international flight. The “service” is total B.S.

Do not use if you want to stay safe.. EDITED FROM THREE STARS- Driver dropped my daughter off at the incorrect address, even though both the name of the hotel and address were confirmed with him. She was questioning it, so he basically threw her out a 15 minute drive or hour’s walk from her hotel in a sketchy area in the middle of the night. I will now devote my spare time to finding every possible review for them and letting people know how HORRIBLE they are. If you’re somewhere remote, or can’t get an Uber or Lyft for some reason, this is a backup I guess. No tracking, no notification of who your driver is or the license plate or any identification on the car, it’s ridiculous in a crowded area. Don’t waste your time.

Meh. Works. But not a good experience.. It did get me a taxi and where I wanted to go. But as an app the experience was disappointing. For example, unlike Uber and similar ride share apps, there is no way to add a tip after a trip. You can set a default tip, but can’t modify it once the trip is complete. I had a great driver and wanted to tip 20%. When I got my invoice there was no tip added. When I contacted customer support they said they couldn’t make any retroactive changes to the account. Really? Anyway, I’ll probably stick with Uber when I can. This is a great concept, marginally executed.

Worst service in west Ireland. This used to be a good app, I remember the days. But in recent years their customer service badly deteriorated and became the worst EVER. One customer service representative let me know when I complained about a ride -that there is no Free Now service in my city - well I guess I have been using them here for three years under some kind of miracle! Another representative answered my complaint about a pre-booked ride that they just cancelled at the last moment, This representative wrote to me that he would very much like to help me but I have no history of rides with the email I wrote from (same email I’ve been using with Free Now for years!) - that’s a nice excuse for not doing his job! They don’t screen their drivers well or at all - It happened more than once that a driver I complained about picked up my next ride because obviously why should they care about complaints? They truly are the worst. Find an alternative!

Be aware. Before using this app, be aware that it is NOT like other apps such as lyft, Uber, etc. when requesting a ride the app will give you an estimate of the cab fare. However, be aware that it is only an ‘estimate.’ Your ride maybe twice or three times the fee suggested. This happened to me in my first use. It was extremely disappointing and frustrating. Twice the suggested estimate!!! Uber would have been way cheaper. I also contacted the Free Now to discuss the situation and they were very dismissive and reinforced the idea that “it is only an estimate”. I wish that was made clear before I made my decision to order the cab.

Garbage. Two attempts to hail a cab in Rome with Freenow. Attempt No. 1: 11 am on a Sunday (not the busiest time by any means) in a well-traveled neighborhood. “No drivers available” Twice. Attempt No. 2: Scheduled a pick-up more than 12 hours in advance. The app said “booking confirmed.” A few hours later the app said “driver confirmed.” 30 minutes before the scheduled pick-up the app said “looking for drivers” 10 minutes before the pick-up, the app said “Fabrizio is on his way.” 3 before pick-up the app said “Oops driver canceled” If you use this you will: (1) miss your appointment, (2) miss your meeting, (3) miss your train, (4) miss your flight. ETC. ETC. ETC. “Garbage”’is too elevated a term to describe this miserable company and its horrendous service. More accurate terms are not appropriate on a family-friendly site such as this. Zero stars is more accurate than 1, but that is not available.

Change for the worse?. One thing I loved about MyTaxi was receiving receipts by email automatically. With my first FreeNow ride, this feature is now gone. I’ve gone into the help section of this app— an app which is one part FreeNow and two parts MyTaxi— and have unsuccessfully requested a receipt for this particular ride about six or seven times now. I use this for business so it looks like it could be time to switch back to Uber.

Pre-ordered 4 or 5 cabs in the last month and was cancelled on that morning. When mytaxi first came out, I was excited to find an easy way to book a cab. However, I didn’t expect it to be so unreliable. My family and I live in the city and we have now been cancelled on at least 4 or 5 times when we have pre-booked a cab well ahead of time. If you are looking for a larger cab, DO NOT USE THIS APP. They will always cancel on you last minute if they find a fare that is more convenient for them. After I supported the idea of the taxi strike this past July, I can now say I’m fed up and have no problem using UBER and Cabify.

Bad app, BAD COMPANY, BAD DRIVERS CROOKS. No no no. Bad company they employ shady drivers I wouldn’t get in one of their cars again!’ Pick up started at nine minutes then went to 11 then we sat 24 minutes watching the idiot drive in circles less than a mile from us. total wedding time stayed at 11 but it took him 32 minutes. Very shady guy and company got pulled over by the French police and thought we were going to get arrested also. Three out of six drivers had cars with no AC in August in Paris! Fourth one was too stupid to know how to turn it on which I had to do for him —since it was 85 outside in downtown Paris. The autos aren’t safe and thier people aren’t safe 😡don’t do it just call Uber

Held hostage in the cab. This app is a complete scam. I was estimated 6€ for the trip, but the meter was at over 6 when I got in the taxi. The driver stopped to give other people directions while my fare continued to increase every 10 seconds. My end fare was over double. However, that was not even the worst part. When we arrived the driver demanded cash. I was very confused since this was my first time using the app. He would not let me out until I gave him more money and the fare kept increasing while this was happening. Meanwhile, the app also charged me for the fare. I felt very unsafe and will never use this app again.

Unreliable availability. In Oxford, the buses are more reliable.... need I say more. Scheduled a pick up well in advance (day before) and drivers were unavailable. I don't understand, is this service only for like extra taxis without any calls? Missed my train. Will have to schedule a traditional cab in the future. The time before this I scheduled a pick up and the guy came 30 minutes early. I was not ready. Additionally, the "Contact driver" feature doesn't work on mine, which is critical for me to use because I have a dog and need to confirm it's OK in advance 🙄

Need to be online to pay. Unlike Uber the app does not charge automatically. You must submit payment via the app or pay cash at the end of your trip. Found out the hard way when i found a Starbucks to get online to order a cab. Obviously when we left Starbucks I had no more service. When we arrived to my location the driver asked for payment via the app or cash and i said app thinking it was like Uber. Nope, had to find WiFi to pay the driver. Lesson learned. Why did i need to set up a card in an app?

App indicates a misleading price range (56 to 86) the over charges by more than a 1/3.. Very disappointed that the app seems to use bait and switch pricing for taxis. Normal ride to the airport is around 70 pounds. App quoted me 53 to 86 pounds which is a reasonable range. Actual trip cost 111 pounds with no traffic, stops or extras. Seems like they use the "meter" unpredictability to underprice and then over price it when billing. Very disappointed.

Great service in Rome. This was my time using this app. I wasn’t sure how it would be since there’s a wide spectrum of reviews. I have nothing negative to say. The drivers were prompt, pleasant and helpful. Reserving a ride was easy, an overall seamless transaction. A little pricier than I expected but infinitely better than public transportation.

Driver last-minute canceled my scheduled ride to train station. Awful experience. I scheduled a ride in Paris, 1 day in advance, from my apartment to the train station. The app said the driver was coming and showed me where they were. It kept doing that for 20 minutes and the driver wasn’t getting any closer. Then it just said sorry, your driver canceled, but don’t worry we’ll find you another ride. Which it completely failed to do. Awful. Don’t even offer the “schedule in advance” functionality if you can’t make it reliable.

It was a good app. I used this app couple of time on my trip to Rome. I would suggest using public transport since it is cheaper and very easy to use. I would use this app for longer distance and I usually got a taxi within 5 minutes of requesting it. The only thing that they did not explain in app was the price. The app gives you an estimate from the pick up point to your destination but then it adds additional charge from where the driver accepted the request to your pickup location.

I feel tricked. I was comparing prices for my ride among three apps. I was pleasantly surprised by the lower predicted prices on this app, so I ordered a taxi. The expected price range was 34 - 52€. It immediately reserved 52€ from my bank account. After waiting for a long time because driver after driver canceled on me, I was picked up. The ride was smooth, and the driver was nice. However, the taxi meter was on. At the end of the ride, I was charge 74,5 € according to the taxi meter. The driver was surprised when I told him what the price the app promised me was. I paid it through the app, but I will never use Free Now again.

Now charges fee for use. Been using the app for four years. Taxis used to reliably arrive with pre book, was quick and dependable. Now pre books are often not accepted, and rides frequently cancelled, so that I have no idea if my 5am ride will actually come or not. On top of this they now charge almost 1 euro fee every time you use the app. This app has gone from being good to being completely worthless. In other countries I’ll be using Uber, in Germany I’ll be using the telephone to call the taxi, just like our grandparents did, which is more reliable and cheaper.

Drivers cancel a lot. 90 degree weather, instantly sweating when you walk out the door. Yet you have to mess with this app for several minutes while it verifies you every single time. Then it finds a taxi. The eta are not accurate in the least. After waiting the 3 min to find a driver then 5 min for a driver to get halfway to your location they cancel! At some points we were waiting for a taxi longer than it would’ve taken us to walk to our location.

Poor service and inaccurate pricing. After arriving at Fiumicino airport in Rome, we were recommended this service to do a short taxi ride to our place of stay, only 12 minutes from the airport, for an estimated 16-20 euro and 2 minute wait time. We ended up waiting over 30 minutes as 6 drivers in a row canceled our order, and when a driver finally did show up, they charged almost double the estimated price. It would have been cheaper and easier to negotiate with a driver at the airport, or use another app that offers more accurate estimates and doesn’t allow drivers to take your orders and then immediately cancel them.

This app does not create true transparency and honesty amongst Cab Drivers like Uber. We were taken advantage of several cab drivers through this app as tourists. The driver can go any route they wish and none of them followed the map. Second, the driver determines the actual amount charged through the meter and then enters it in the app. We had one driver who took the scenic route and ran up a 14 Euro charge and then had the nerve to charge us 20 euros. The mytaxi app quoted between 8-9 Euros. I contacted mytaxi and it’s been over 48 hours and we have yet to hear from them. UberX needs to come to Italy and it is this exact reason why people choose Uber over taxis when they have the option.

Fare not set by app. At the end of the ride the driver sets the price not the app itself. The app will give you an estimated range but doesn’t make the final call as other apps do. Many of my rides on this app were more expensive than other rideshare apps. This is what’s written on their help area: My fare for this journey seems incorrect (vs. estimation) FREE NOW is a referral service and has no influence on fares. The taxi rates, including surcharges, are determined by the relevant cities, town or regions in taxi regulations that are mandatory for specific zones. If you feel that your driver added an unauthorised charge or your fare was higher than normal please get in touch by submitting feedback below.

Very easy and reliable app- needs some UX fixes. The app gives you accurate info on the availability of a taxi, the expected pick up and arrival times and the expected costs. On the negative, it seems that the only way to know if MyTaxi works in a city is to actually book a taxi. You can be misled into thinking that the service is available in a city only to discover that it’s not supported when you press Book. Seems that kind of calamity could be avoided easily.

Inaccurate fares. We used this app while in Rome, Italy and we were better off with sticking with what we know (Uber). We were given an estimate of 11 € for a trip to a restaurant. When the taxi driver picked us up, the meter started off at 6€. The trip ended up costing over 24€, over double what we were given an estimate for. After inquiring about it with the taxi driver, he got hostile with us and threatened us by calling the police. We tried to take it to customer service and they claim that the taxis are able to start charging as soon as they accept a ride, not when they pick you up. This is why taxis are going to go out of business...they start charging you before they even pick you up and they’re dishonest about their fares. It took that one experience and we deleted the app and went back to using Uber. At least with Uber you get an honest estimate, the drivers are friendly, and in Rome they even drove a mercedez-Benz instead of a crappy mini van.

Fine app - poor pre book feature. Usually works fine and I’ve had some lovely drivers, but I wouldn’t use the pre-book again. I booked two days in advance for a 3:30 AM trip to the airport, the app said I was confirmed, and then at 3:30 it updated to say no driver accepted my fare. I booked another car which came 15 minutes later which is fine, but i won’t be using the pre book feature again.

Rome service. We have used this app on two separate visits to Rome. We are very happy with it. Taxis arrived quickly, were always able to find us wherever we were (including on busy streets), and the drivers were grateful and somewhat surprised by (small) tips which aren’t the custom there. In our experience, taxi drivers knew the city well: only once did we have a driver who got confused about a location.

Awesome for last-min rides (dont try to schedule though). Pretty much an on-call taxi service just like Uber! Works great when you need a taxi asap and makes payments/tipping easy. Only bad experience I've had was when I scheduled a ride and it was "confirmed" but when the day and time came, there was no one to pick me up and I had to call a different taxi. Useful app, just be careful!

Fast, efficient and friendly service in London. We booked a ride to Croydon, about an hour’s drive from our hotel in Kensington. The driver was courteous and punctual, the ride was comfortable and spacious. The app was very easy to use and make payment and tip through. I would definitely recommend this app for securing a safe ride.

Don’t use for taxis in London. Booked a taxi, got picked up by the correct taxi, got a notice that the driver cancelled the trip (after he started driving), I asked him about it and he said he didn’t. Suddenly I got a notice that they had assigned it to a different driver and we weren’t there so we were charged a cancel charge. Then the driver who picked us up went a long way and charged us double what the app said! I tried many times to get help from Free now and they were unresponsive and did not help. We used Uber on the way back and it was flawless and half the price. I would stay away from free now.

Always canceling on me. This is by far one of the worst taxi apps / services I’ve ever used. Constantly stranded is the way I would describe it. Drivers just cancel on me. I’ve tried it for a week, and very early does it “just work”. My last request (from where i had plenty of time to write this) is from a hotel at LHR, in which the drivers would call, find out I’m on the other side of the airport, and just cancel on me because they “can’t get to me”. Really? It’s an 8 minute drive… according to the app. Absolute trash, either the app or the drivers.

Trip to London. I found this application to be very helpful and useful. Due to labor strikes in London, I couldn’t figure out which bus or train to use from Heathrow. I booked my taxi using this App. I took the cheapest option from the app. Trip to Waterloo from Heathrow was on 45 pounds. It took 45 mins. The driver was nice and polite. I would definitely recommend using this application to anyone traveling to London.

Shady app. I used this app for the first time going through Italy. Every time I got the estimate of cost I would select the driver and every time the driver showed up the cost was what was on the meter. I thought that’s all I had to pay which made me happy, but no. As soon as we started moving it went up every 10 seconds. I asked why do I have to pay starting at 6€ and the driver said because I had to pick you up. Watch out for this app. It’s better to take the bus or just wave a taxi. Not using the app anymore. The reason I gave two and not one star is because one driver was nice and wiped it clear and started over for me.

Extremely deceiving app. Extremely deceiving app. Absolutely cannot compare to uber where you will never be cheated with inflated fare. Ordered a cab where the app shown estimate of EUR5. Ended up I have to pay EUR12. It seems the meter starts when the driver accepted your booking and keeps running when the driver makes a big round driving to your pick up location. I would never use this app again and I've deleted this app from my phone too!! When you write a message to feedback about issue, you are referred to the help section which is absolutely not helpful at all!!

Love it, very convenient. I use it all the time in London and my teenage daughters use it often as well. I feel safe knowing we can all order a black can directly to our location without having to wait on the street to flag one down. It’s usually reliable and quick to get a taxi with Freenow. I always have a good experience.