Alaska Hawaiian App Reviews

No Gate Info at Chicago OHare. Most large airports and airlines have electronic billboards showing departure times and gates at several locations. United had several such billboards at OHare. Alaska had nothing! So I went by the electronic boarding pass that I had printed the night before, because my printed boarding pass that I got at the airport also did not have a gate number. Even when I arrived at the gate that I thought I was supposed to be at, there was no indication as to what flights would be leaving from that gate. One would think that this was the first time that Alaska ever had flights going out of Chicago! Flights out of Seattle were much more efficient, but for a huge airport like Chicago this is inexcusable, even if it was the first time they had flights out of Chicago. If your electronic system is not working, then you should have helpful people at the main entrance gates to direct people to where they should be.

Updates are making things worse. I am very frustrated with the app right now. I can only reserve food through the app and have called multiple times to see how to reserve food for an extra child that is travelling with us without an Alaska airlines account. They say that It can only be done through the app and as long is that child reservation is linked with mine or with another one of our travellers we can order him food. This is not the case! If you’re going to force us to order food prior to our flights you have to make it easier. These are minor children and do not have a credit card and this one you particular doesn’t have an ak mileage plan. I need to be able to order for my kids on my reservation when they are linked to me! Allow us to buy multiple meals and make this easy. I have spent over an hour talking to Alaska Airlines to some very nice associates but even they are frustrated and said this is been happening a lot. Kris Johnson

Alaska... Top Airline. I love your Alaska app, I have it on a couple mobile devices. It is very useful when I am out of the country and need to check on my flights. It also updates quite well with gates and times within the United States! Easy for frequent travelers! I have been a proud Alaska Gold Elite member for about six years now. This last year was horrible for all of us, 2020. I have now successfully taken two trips, one on Alaska to Puerto Vallarta in December. I have one scheduled for Palm Springs in a few weeks. I just made reservations for next December same destination. My biggest regret was having cancel my Alaska reserv, to Cancun.... due to a 5 hr later arrival. I had to make a reservation on American Airlines to Cancun Jan 4-11, 2021 I have taken your early morning nonstop Seattle to Cancun probably 10 to 13 times since you began flying there again in November 2014. My experience on American Airlines was exhausting, and the stops made the trips terribly long, especially on the way home. I hope and pray that someone is listening... and soon this year you will announce a return to your early nonstop departure Seattle to Cancun arriving at about 4 PM. With the return flight leaving Cancun about 5 pm. With my recent experience on another airline, I can rate Alaska By Far Best Airline... Period! ******Please return your Seattle/Cancun nonstop to the 7:15 am departure,

Adjusting the prices as you are boking. Shame Alaska. Canceling credit card after I take this trip. Well. I have a lot of miles, decided to book 3 flights separately to make the best use of my miles. Anyway, as I was about to purchase 3rd flight, after entering all the info and click purchase- it says - at this prices it is unavailable. What? Refreshed- the prices is twoce more. Why show and allow the castomer to proceed woth false price. Also have their CC, not happy, will cancel after i book my last trip. It cost 75$ annual fee for the card, in return you have 1 free ticket ( you have to fly too) the ticket amount cant be applied toward more expensive ticket. The max you can get is 99$ reduction, so if your ticket is 120, sorry!!!! It is not realy free. Anyway. Called them and told them that I am not a happy customer and blah blah- they gave a credit of $100 if I soend X amount of money. Conclusion: better have cash back card then miles card- to much pain:((( also- they bought Virgin A- took away all the fun and some destinations got reduced:((( one thing that is positive: they were never late, very rare. So .... after all dont like it.

Uneven use. I’ve attempted to use your app many times while in flight to purchase infotainment and i’ve found your Wi-Fi system on board flights OFTEN glitches, rendering the app useless and also the users experience useless. I’ve paid the $8 dollars or whatever it seems you charge for Internet access only to be disappointed time and time again while using the app in flight because of uneven service. When I’ve attempted to try to get a credit or refund for the SLOPPY service, your customer service process is abysmal as you must then contact, apparently a third-party provider of your WiFi and service. Another suggestion; why not allow a passenger to be able to purchase Wi-Fi Internet access ONCE and then have that available to them on the entire legs of their flight rather than requiring them to purchase for Wi-Fi for each flight leg ? that doesn’t seem to make a lot of sense to the passenger

Bad app. One of the most cumbersome and non user friendly apps I’ve ever used. I only use the app when absolutely necessary…and have been an Alaska Airlines customer for over 40yrs. When the app was released, I made complaints to the Alaska personnel (hoping they would pass them along) about how bad it was to navigate. Also there’s a lack of information on how to use it. No changes have been made that I’ve noted that have improved this. I have a trip in 3 weeks & know I can only preorder a meal on the app. I also know there’s a time frame to do that but good luck finding that information easily. Evidently I have to check my reservation daily to see when that pops up. I tried looking under search on the app for the food option…no such luck. When mentioning it to airline personnel I’ve been told I’m not the only one who’s complained. For being headquartered in a locale with some of the best tech in the world, am disappointed that this is the best Alaska Airlines can manage. Carol Smith

Alaska Airlines Always Delivers. First and foremost, as an Alaskan with 5 people in our family, we have always appreciated the BOA AK Air credit cards for the companion fare tickets. They have saved us $1000’s per year for many years. In addition, the Club 49 program makes us feel we are valued and celebrated by this excellent company. All that said, the thing we appreciate most is the professionalism, caring, and friendly nature of every employee that we have come across over the years. In 20 + years and many, many flights all over Alaska, contiguous US, and Canada; a negative word has never been heard by any of the employees about their employer, at any point. The employee always genuinely present themselves as fortunate to work for AK Air and even out of Alaska, they continue to carry the genuine friendliness that is present in so many residents of our great State. We consider ourselves very lucky to have such great access, routes, and services to such an excellent service provider and only when no other option exists, will we travel on any other airlines; it’s simply and lessor experience on so many levels. As you continue to grow and share your offerings with more and more people, please continue to protect your company values and culture, as they are what makes your company far and away one of the very best! Sincerely, A very appreciative Alaskan family

Abrasive Alaska air employee. And Alaska Airlines employee by the name of Ashley approached me as I was boarding the plane to fly to Fairbanks. In a confrontational way she told me that I was not going to get onto the flight with a measuring stick, called a rod in the construction industry. This survey Rod is somewhat fragile, I have carried on all of my other flights and it fits into an overhead bin. She told me that It would need to be checked as baggage. I explained that it does fit into an overhead bin and if she wanted to take responsibility for any damage that might occur to it she was welcome to check it in as baggage. I attempted to pass it to her. She was not willing to receive it. I set it down on the seat and it fell down on the seat in front of her. At that point, she proclaimed I through it at her, which was a lie. At that point, I felt like she was trying to provoke me into an argument that I was not going to entertain. Than another Alaska Airlines employee approached us and gave me a tag to put on the stick. when I approached the plane at the end of the gateway, the flight attendant that greeted me asked if she could put it in a overhead bin. I accepted her offer. The flight attendants and other Alaska Airlines staff were polite, respectful, and professional. Except Ashley, who may have been having a bad day and simply taking Out out on me, a customer. I honestly felt like she was trying to provoke me with her abrasive attitude.

Announcements. Today was the first flight (after several) when I could understand the attendants’ complete announcements! I am a native English-speaker, but on my last few Alaska flights, the attendants’ announcements were delivered so fast that some words weren’t clearly pronounced. Todays flight from Walla2 to Seattle was much different. I could understand every word that each attendant spoke, and I thanked each of them. The young man was not even a native English-speaker! Bravo to both of them! As a student of languages, I worry that passengers who aren’t native English speakers won’t be able to understand the announcements when they are spoken fast, (Esp when I myself had trouble understanding).That can be an added stress when traveling. Thank you for all you do!

Great customer service!. When we went to drop our luggage at the drop off counter, the gentleman attendant was super friendly and such a good attitude! I explained to him that at the time of booking my flight, I had requested wheel chair assistance due to just having major surgery. I told him that I thought I could actually walk to the gate, but requested to board early (I picked our seats out when I booked), do I wouldn’t have to stand in long line. He said yes and checked his computer and moved us up a few rows, to reduce the amount of walking, as he said the jetway (tunnel) was lengthy so I would be doing plenty of walking to get there. That was so very considerate! In addition, when going through clearance I explained to the nice TSA attendant (female) that I had had surgery, and that I had drains which might be a problem when they scanned me. Which it did. However, she was very professional in doing the pat down, and explained exactly what she was going to be doing. While it took a lot of time, she did a great job. I appreciate her attitude and how she conducted herself while doing her job! Thank you for having such great people at your San Diego airport facility. I look forward to flying with you again! Laura Buffington Kelso, WA

Name of my ticket was different. I kept getting different answers about what to do.. Altogether, I spent about 4 1/2 hours, dealing with an issue of the name on my ticket not being exactly the way I would expect it, with my middle name scrunched in with my first name. Unable to add TSA information, wasn’t quite sure what to do, called Alaska Airlines in the first and second people I spoke to thought it was an issue that needed to be corrected, but always deferred it to other sources. Finally the morning of my check in I was told it didn’t matter and it was normal, and to go ahead and check in. it would’ve been nice to have been told from the first time when I called that that name situation wasn’t an issue. Had a few dropped calls, and extended hold times of 35 minutes, even late at night so things could be a little smoother. Looking forward to the flight, though to find out what the onboard quality of services is like.

Best Airline App on the planet!. As a seasoned traveler with over a million miles flown on the major domestic & international airlines, and as a veteran s/w tech entrepreneur, I haven’t had any ‘great’ experiences with airlines’ online apps to date... until today. Since early 2019 & throughout the pandemic this year, I have flown (safely) on a dozen+ flights with Alaska Air. And I have used the Alaska Air web-based & smartphone-based apps, as well as worked with your customer service teams by phone & via chat over the last 18+ months. I’ve keenly observed the iterative improvement process of your apps with consistent upgrades & added useful U/I ‘user interface’ enhancements. My online experience today was, frankly, flawless. I booked a business flight to Mexico with the smartphone app. My experience with the app was efficient, rapid, & completed with no hang-ups or ‘dropped session’ or ‘system reboot’ glitches. In fact, the booking of the round trip flight, start-to-finish, was just a couple of minutes... literally like two minutes. As I said, flawless. Kudos to your IT App Dev team. Thanks for your efforts in creating a great customer experience! And keep working toward making the Alaska Air online experience even better. It is so great to see that your company-wide focus on great customer service is paying off. Ya know... the sky’s the limit! JY-Burlingame, CA

Since I was 2. It has been my pleasure to fly Alaska Airlines since I was 2 years old. If I’m traveling and Alaska Airlines goes there, it is always my choice to pick Alaska. I have never been disappointed with the service and 99% of the time my flight is on time. In the most foggiest of weather, I can count on Alaska Airline pilots whom many are former bush pilots, to get the plane up or down. Not sure that’s as true these days as most bush pilots have retired. Still the best airline in my experience having flown other airlines and to other countries. I appreciate the friendly service of the attendants and sometimes the pilots who say goodbye on the way out. Well done, as for 60 years I have considered Alaska Airlines like family when I travel.

Amazing Airlines & spot on customer service. I’ve flown Alaska Airlines most of my life I’m 53 years of age recently I was going to fly from Anchorage to Seattle and I had my 12 year old set up purchasing the ticket for me. I’m being known to me. My name was spelled wrong on the ticket as the email for checking in 24 hours prior to flying came in. I called customer service. Talked to a gentleman by the name of Michael out of Idaho from customer service to which was having an issue with the computer and within five minutes had everything corrected readjusted and I was set up whether you in person or by phone. I’ve had nothing but excellent service knowledgeable staff and flights have always been perfect as I’m writing this review. It’s this type of service in any company in my opinion that makes a company successful and keeps customers/Clients coming back. The prices are fair in comparison, and as stated above customer service is top-notch I would like to thank the staff of Alaska Airlines, all of which seen and unseen, thank you on my behalf and my families…😎

Airlines need to get with the times. I wish your app had the option to book a new flight when a flight gets canceled. I would also love to see digital options for obtaining hotel and meal vouchers when this happens. In this day and age, I feel it is archaic to have to stand in a line for several hours to get what I need. I love this airline and I want it to thrive. I would love to see app technology upgrades to all airlines. I will say that I do appreciate Ak Airlines for granting hotel and meal vouchers for my 2 canceled flights. My husband and I did have to fly into Dallas at one point and drive to get to Austin and we had to pay for that rental car. I would love it if a rental car could be an option that is covered when a flight gets canceled as well. This trip cost us a lot more than we were planing and the wait times to get help was insane. I could see the representatives were scrambling and visibly stressed out trying to assist everyone in the same predicament. They deserve a lot of kudos for doing what they could to help. We tried to resolve our issues online while waiting in line, but we’re told a representative would text us back in 50 mins or so each time. If there were options to pick a new flight, get vouchers and a rental car, that would have been incredible. Thank you for listening! I hope my input will incite some ideas for improvements for the future!

Disappointed (update). Heidi from Customer Service you are a life saver! Alaska has been one of my favorite airlines for many years. Recently, I had two one way trips booked. There was a glitch on the app and when I looked the night before at the flight time for the first flight it was really showing the time for the second flight but had the correct airports for the first flight. So we missed our first flight. I even showed my partner the glitch and apologized as I felt partially responsible for the mistake. I just feel sick because I had known the flight was earlier in the morning, but saw the glitch and thought “Oh! I must’ve gotten it mixed up”. Got it in my head that our flight was at 1 pm. We purchased the saver fares and with no insurance as we booked these flights only a few days prior with no intention of having anything come up. There is a flight, same price, in a couple hours with 4-6 open seats. But because we purchased Saver seats we are told that there’s is nothing they can do. So enjoy taking our $700 for absolutely nothing in return. I hope you think it’s worth losing a customer that would generate thousands over the course of a lifetime. Southwest Airlines would NEVER they have a heart and Alaska’s is ice cold.

Anything to make a extra buck. It’s sad to see how customer service doesn’t matter. Corporations just don’t care. They know the consumer will still travel so why care. Where is the incentive to provide customer service…..nada. When you have kids you buy saver you will lose your tickets more than once. You buy main minus well buy first class because they will make sure no way a family of 4 will have seats. They will have to buy premium seats. Sad. I use to work for Alaska air group! Where management is known for inappropriate behavior towards employees and you don’t get paid your value so why give valued service. Poor poor service whenever possible use Delta or Hawaiian. Alaska bottom of the barrel for customer service but top shelf prices…go figure!

TOP NOTCH AIRLINE. I have been a frequent flyer and member of their mileage plan for 32 years. My first and foremost number one consideration is to always fly ALASKA AIRLINES or one of ALASKA’S partner airlines. When this is not possible, I am always a bit sad to fly with another airline and leave my good air travel friends. I have always appreciated the friendly spirit of all ranks/positions of their employees. I believe ALASKA AIRLINES has safety as a number one priority. I have witnessed in past 30 plus years that ALASKA has been in the forefront of instituting new technologies and innovations for both passenger safety and convenience for their customer base. One last note to consider, their MILEAGE PLAN is the best and easiest in the industry to plan, use and acquire free travel on ALASKA or their PARTNER AIRLINES. If you have not flown with ALASKA AIRLINES please give it a try as I will bet you will not be disappointed!

Please do everything you can to fly with other airlines. I flew with Alaska airlines for past 15 years, at least 2 flights a month over 5k miles around trip. There is absolutely no loyalty! No customer service and no care. Make sure to read the fine print on insurance and baggage coverage! #alaskaairlines have damaged to beyond recognition to our baby stroller that is worth over 500 bucks and surprise no coverage! I knew a stroller was expensive, and I thought Alaska Airline takes care of baggage. Surprisingly they don’t, I have flew with Alaska airlines despite the other airlines being hundreds of dollars cheaper. Just for one factor of thinking customer service is beyond other airlines, which I have realize there is none. Absolute worst airlines!!!! Really wish delta airlines would come and do more service in Alaska. #deltaiarlines I have lost hundreds and thousands of dollars to being committed to Alaska Airlines! And this is what I have in return. Wish I can upload photos into this review to explode how Alaska airline damages cargo! Beyond recognition.

Password issues between app and website. I was using a 64 character password which worked just fine for the website but not for the app. I tried calling Alaska Airlines customer service but was told they do not provide support for the app other than to tell people to uninstall and reinstall. Then got transferred to someone else and that went nowhere, too. Tried chat a second time and was told over and over and over that the same password will work for both the app and website. That’s not true. I tried lowering the password character count to 35 and that worked. I also tried 45 characters on the website out of curiosity and that generates an error. So does 40 characters so I’m guessing the limit is 35. So, once the lower character limit was discovered, I can login fine with the same password for both website and app. I was also told by their support that I should not use password managers because they don’t always work. Huh, okay.

Alaska Airlines All the Way!. Consistently high quality app that provides all the user friendly IO features (like the Domino’s App) to make selecting and analyzing flights to/from Alaska and other destinations so incredibly simple. Additionally, the quality of service I always receive from attendants, pilots, and customer service is outstanding and the best single Airlines service in the world. I’ve traveled on several so I know (Turkish, Delta, United, American, Spirit, and some other int’l ones too). The respect to the military is candid, genuine, and every person in the company seems to know that, too. Unlike some other airlines...Lastly, I absolutely love the airline meals provided. Quality, Healthy, and packed with Protein because it’s gotta FIT ‘YER MACROS BRO. All in all, I will continue my quest to become a million miles flyer!

Can’t Live Without This App. I live by this app when traveling. Please put a link to Easy Biz on it. I love being able to check on and plan travel on it as well. However, I wish it was faster in displaying gate info. I can get gate info lots faster on other flight tracking sites. American has much quicker gate info, sometimes even for the next day. That should be available for the next flight once you land, but it often isn’t. This app is indispensable but could use work to add to and enhance its functions. The tabs on the bottom of the home page is written in too tiny letters. I’m a million miler, and I would like that printed on the “Lounge” card in the app along with being Gold. I am weary of being only considered Gold when I’d like to think being million miler should warrant recognition more than the Gold. If we can get prices on a rate calendar in the app, why can’t we get an award calendar in the app?

CUSTOMER SERVICE EXCELLENCE. Alaska Airlines is very accommodating and professional— keeping customers their priority— I’m frankly shocked!! I had to get a last minute COVID19 test but my results didn’t come back before flight time— it’s the first flight I’ve ever missed — but ALASKA AIRLINES— appreciated my honesty and allowed me to rebook later - to my surprise!! I had no idea ALASKA would do that— I felt canceling was the right thing to do and I ended up driving alone for 4 days —I could never feel right taking chances with other peoples lives. The exception really helped my family household budget— because I had to fly out two weeks later. Thank you I’m definitely putting ALASKA AIRLINES as first choice for all my flying needs — to include my son in Law School!

Can’t even view flight receipts. You can’t even review the receipts of tickets you’ve purchased. I guess that would be no big deal except when I call customer service, the agent usually chastises me because I can’t provide the ticket number for the refund I’m trying to get for the flight that was canceled and I flew a different carrier because AS told me to wait but never rebooked me and the app doesn’t help with changes during irrops. When I call in and provide the confirmation number for my reservation (which also disappears from the app after 48 hours , I guess the app isn’t big on helping with your flight history), that’s when the agent gets upset because it has to be looked up in their system—at least they have a way to do it which must be extremely painful, but I can’t do it in the app. The people who say this is the “best airline app ever” must not travel much and haven’t had to do anything like get refunds, change flights, or anything a frequent traveler might expect from an app. Or the review is just suspect.

Personal info not saved?. Functionality of the App is decent in terms of shopping flights etc but when it comes to “ease” in booking, it leaves a little to be desired. Other competitors allow you to save most of your info especially when you are at a status level that demonstrates that you use the airline a great deal. Specifically there should be a function that saves your info far greater then just your name, airline number, email etc. having to input what country you are from, your address AND your credit card number is a pain especially when in a hurry to book. Other competing apps allow your info to be saved for quicker checkouts and the feeling here is the AA App doesn’t allow much of this to be auto populated once you enter in your user name and password.

Very Bad. The fares shown for the flights I wanted to take at first class were not first class. If the fares shown for first class on the list of available flights are based on mixed class then the web showing available flights and fares by class should very clear show on the list of available flights that it is a mixed class fare My wife and I are both MVP Gold and have been for a number of years. This very bad web cost me a lot when I went to rebook due to receiving a notice that my original booking was no longer available. My original fare was more than what the web was showing for the first class fare for the the alternative flight. So I cancelled and then went to rebook based on the fare shown for first class on the web. When I got to final step of booking it showed this was not a first class booking, but a mixed class. I then went to reenter the web and looked for available flights and this time the web was showing a first class fare that was $500 more than what it had just shown a few minutes earlier. When I went through the process of booking I found this time it was really first class for both flights the flight to Seattle connecting to the flight to IAD. Robert Selder

Top notch application, top notch airline. I’ve been fortunate in doing considerable global traveling as a result of my career. Now that I’m retired, my wife wants to travel throughout the US as well as internationally. The one airline we both enjoy more than any other is Alaska Airlines. In fact she insisted we get their credit cards because of the advantages it offer. However, when it comes to using a smart phone and all of the various applications she would rather use the phone and text message exclusively and forget about the other applications. She does not find the apps “intuitive” and becomes rapidly frustrated. I put the Alaska Airlines app on her phone anyway. To my amazement, she is very comfortable with the app and gladly uses it first anytime we start thinking about a trip. This app really is “intuitive and very easy to navigate through. For someone who hates apps, she really knows her way around this one. Frankly, if she not only uses it but enjoys using it; the majority of folks should really enjoy the ease and throughness of this application.

Airline good, not so much the app. I have to remember that I’m reviewing the app and not the airline. I’ve flown through multiple airlines and used their apps, and I say this one is not the easiest and not user friendly. I’m constantly clicking in multiple spots to find out information, like what terminal. Come to find out, it’s only on the ticket I save on my Wallet on my iPhone. Unfortunate, it doesn’t update. The app itself doesn’t keep updated as quickly as other airline apps. I get the notification to board, right as my flight is taking off. Access to the Gogoflight should be easily accessed through the app, not have another app for it. When I initially schedule a flight, pick my seats, and then after I pay for it, I noticed it only saved my seat selection for one flight and NONE of the others. I have to go through again and select it. I’m starting to wonder if it’s making me pay double, the seat premium twice. This app has gotten worse, in my opinion.

Very frustrating. Tried to book a trip to the Pacific and what a cluster. Part of the trip available for miles, part was not, but would not let me use miles for part of the trip - I had to pay $$ 100% or use miles 100% - stupid. And then the trip had a partner airline and I booked the whole thing first class but before purchasing double checked and the partner airline, the longest jaunt, was not first class which was not disclosed. Called customer service, oh we cannot control first class for our partner airlines. Then why sell the ticket as first class??? Fortunately I backed out and rebooked it as coach, the only other option available -not even premium coach - and now need to work with partner airline to upgrade. I called customer service twice and was underwhelmed, attitude obvious they didn’t want to be bothered, just kept referring me back to the app. Duh, if I didn’t need help I wouldn’t have called in the first place. Really Alaska?? You need to do better.

Does not provide relevant or accurate info. Flight out of LAX did not contain details as to which terminal it was out of - massive airports should always have this info. Also, flight Captain and crew for my scheduled flight were delayed leaving from Las Vegas due to a mechanical issue. NO UPDATE was issued indicating there was a delay. Even after it was announced that the departure was delayed, no update. Finally, 30 mins after the original flight was supposed to have DEPARTED, the app updated with the new departure time. No option is provided on the app to resolve the fact that I would obviously now miss my second flight (which is also loaded in the app) or a special number to contact Customer Service for assistance with working out alternate connecting flight / hotel. Pretty useless app. Only reason to have it is for scanning boarding pass - but they send that to you by email. So, no point actually. Useless.

Incredible Airline and Service!!. I was only introduced to Alaska Airlines last August and I can say that with the dozen flights I’ve taken with Alaska, I’ve enjoyed every flight. The customer service is absolutely incredible and I find myself on the phone getting quality assistance and answers to my questions at any hour of the day/night. Everyone is so professional and glad to help with anything that I need. The airline is exceptionally clean and the air smells fresh when I’m on board. Although there was a cancelled flight or two, Alaska made sure to compensate for any issue and coordinate the re-bookings for me. I also love having priority with Alaska a si getting free upgrades to Premium Economy and sometimes even First Class!! Highly recommend this airline to anyone I come across, especially those looking to explore the west coast!

Excellent customer service. In today’s world of little robots that answer the telephone and people that tell you that’s gonna be 35 minutes before you can talk to a person and all of the other dreadful customer service things that you have to go through to just live, Alaska Airlines still has it right. They tell you how many minutes is gonna take for you to get to a person, they take your phone number and will call you back so you don’t have to wait and when you do get to speak with somebody they’re polite, they know how to do their job, they speak English, I can’t say enough good things about Alaska Airlines customer service. My flight leaves tomorrow I’ll leave another review after that.

Favorite airline!. My favorite airline! I’ve been flying with Alaska Airlines for many years. Friendly pilots and flight attendants. Their customer care representatives have always been great and I rarely have to wait on hold for more than a few minutes when I call. I love the yearly $99 companion fare & other benefits they offer with the VISA Signature card. My family & I usually fly during holidays & I like that there are no blackout dates when using the companion fare. During flights, I really enjoy the cheese plates and selection of cocktails they offer ...as well as the friendly staff. My flights are almost always right on time! The planes are clean & pretty comfortable (for an aircraft). I try to book First Class when available and the staff always makes it a fun & comfortable experience.

Barronth88. It is always fast and easy to book a flight and pick your seat. I love using apps that are easy to use as you go step your step to get the job done and this app is super easy to use and if you are a 1st time user of the app. Within 24 hours of your flight Alaska Airlines will send you a notification that you can check in and if there’s empty seats still you can change your seat from the original seat choice you made at the time you booked the flight. Alaska Airlines will also give you the opportunity to check your bags if you have to check one in if you have an over size bag or have more then one that is your free carry on. You can pay for extra baggage fees when you check in online or using the Alaska Airlines app or wait and pay at the airport Incase you end up with more baggage or you ended up not needing a extra bag. After you get checked in the app will ask if you want to add the boarding pass to your Wallet if you use an iPhone.

#iflyalaska. This app is awesome! It’s such a useful traveling tool to have when you’re sitting in the cafeteria eating lunch and you get a notification that your gate has changed, so nice! And to be able to keep your information in one app, I also love the option to keep a digital Mileage Plan Card in my iPhone wallet. One recommendation I would add is airport maps. I’ve not seen anyone do that yet. Secondly, if you could add a link to Alaska Air Cargo & perhaps make it easier to sign up to be a Known Shipper that would be so helpful! Many folks cannot travel and sending cargo via Alaska Airlines is at times much cheaper than by barge or other shippers! If we could keep a digital copy of our Known Shipper Card that would be phenomenal. Thanks for such a great tool🌺🤙🏽🌴

Flaws - Errors - Usability. This app has some serious usability flaws. Can’t checking in directly from flights purchased using the app? When purchasing app frequently fails. App also doesn’t allow you to search nonstop flights you have to filter them after you perform a search. When you look at your trips, flights are in different screens, would be much more useful on on screen. The first screen is the summary, but it doesn’t give you any summary, but they do give you a pretty photo, not very useful. Definitely could use improvements. I love Alaska Airlines. I usually will pay more to fly them, but the app is definitely a huge area of improvement. With over 20 years of usability experience and almost 20 years of mobile experience, Alaska Airlines mobile team needs to focus on users needs and ease of use.

Issues with trips not syncing with account and delayed flight change notifications. I love alaska but 20% of the time my flight just won’t sync with the app and 10% of the time I can’t even add it manually it just gives me an error. Online check in works fine it’s an app issue. Also, flight change notifications like gate change or delays sometimes don’t come to my phone at all, or they can be up to 20 mins late. This has led to stressful situations and I can’t trust the mobile app as a reliable source of information. Instead I have to repeatedly google my flight details for the most up to date info about my flight and to check gate changes or delays.

Check in madness. Alaska has been my preferred airline for many years. Now I’m rethinking it all. After a really hard debacle over my ticket being improperly cancelled by error and then having to redo the entire thing, I had to wait at LAX to check in to the later flight. Okay…but there are ZERO seats and I needed one. I was told all seats were removed because of homeless people coming in! So you decide to punish your customers, especially elderly, as the solution. Additionally, the fact that you have eliminated all check in kiosks is ridiculous - long lines, angry people and overwhelmed agents. Dozens of bag kiosk check ins empty, long lines for checking in with only a couple agents and no kiosks (that would have taken 5 minutes instead of frustration), crowds and tense anxiety about making it to the gate in time. Finally, it took us nearly 40 minutes to get from the airport entrance to the drop off Alaska terminal!!! It’s a 5 minute drive through - 10 at most — or should be. LAX is the absolute worst, worst airport in the world, and I’ve travelled all over it.

The App. I love the airline and it’s employees. But twice I’ve checked in using the app and had less than a positive experiences. The first time some weird glitch happened and it said we couldn’t check-in. When we arrived, it appears my sister’s dog got attached to all four of our tickets, which took the people at the counter FOREVER to correct. Yesterday I checked-in for a short flight (less than 2 hours). I was unable to pick a seat unless I wanted to pay an additional $30, so I just paid for my bag and at the end it said I would get a seat assignment at the gate. I ended up in the last boarding group (E). It was okay, since I was traveling alone and had no carry-on, but had I been traveling with someone else there’s no way our seats would have been together. And I specifically like checking in early, so that I’m not in the last boarding group.

Alaska Airlines Representative went beyond great customer service!. During a recent phone call to reservations, I received the best service I’ve ever had with Alaska Airlines! After a death in our family, the agent went out of their way to help with our reservation. The compassion and patience she showed was outstanding! I wish I could remember her name but I can’t. I’m seeing Alaska Airlines moving in an even more positive customer service direction that surpasses any airline I’ve ever flown with. British Airways was my number one, but Alaska Airlines has now taken that spot! Even during unexpected cancellations or delays, which don’t happen very often, they are responsive and do there best to accommodate their customers. I highly recommend this Airlines for travel.

Great App Not Great For Booking. This is my 2nd favorite airline app. Booking a flight is easy and I can get to information which is nice. United,Singapore, Southwest, JetBlue and others are about the same but I find the interface better. I will say though the best in the market is Delta. I am sure tons of people have tons to say about Delta but it’s true. The one thing these apps can add is calendar views and better ability to look up awards with partner airlines. I also don’t like the coloration but I am being nit picky. Also if you track airline fare codes etc. Alaska isn’t quite and up front about it as other airlines. If you credit Alaska mileage it’s no big deal but if you credit other airlines it can be a bit annoying. Again minor things but it keeps it from 5 stars as to me on the Delta app I can easily get that information. Some other things like checkout can use help and saving to a wallet can be easier but these are very minor and things most people probably don’t care about.

My mistake. I woke up extremely early to catch a flight to attend my grandmothers funeral, only to find I had mistakenly booked it for a month late. I was panicked and heavy hearted. Through my tears, I called Alaska to see if anything was available. The customer service rep was quiet as I heard the computer keyboard clicking. My heart breaking that I would miss my only opportunity to pay my last respects to my grandmother. A few very long minutes later, the Alaska rep spoke the sweetest words I’ve ever heard, “I have you rebooked on a flight leaving today...you try to make the best of this trip. I am happy to help.” Alaska comes though for my family and I AGAIN! My loyalty was decided in one genuinely kind and considerate action by a friendly and caring Alaska rep that probably has no idea how much this means to me! Thank you so much Boise rep!!

Buggie. The app is buggie, had issues with trying to create an account. It kept saying I had an account but whenever I would try to reset password. The system would say that it couldn’t find an account associated with the email. When I was finally able to create an account I tried to sync my reservation. It kept popping up as expired or nonexistent. I ditched the app and went on the browser full screen. I was able to add my reservation and check in on browser. The browser did time out where I had to restart the check in process again. The second time went through though. I figure this is just an Alaska Airlines system problem. I was finally able to add my reservation on the mobile app after check-in on full screen. But the app isn’t showing that I am checked in with my login. I’m basically giving up on the app. Flying is stressful enough, I’m not trying deal with check in issues.

Dishonest. It’s beyond ridiculous how many additional fees you charge on top of a ticket price. Do you have entirely too many bean counters sitting in an office thinking of new ways to squeeze money out of passengers. I only use Alaska Airlines when it’s purchased by my company. I would never recommend Alaska Airlines to a friend. The airlines got outta control when they started charging people for taking a bag on an airplane. My God it’s an aircraft it’s going hundreds if not, thousands of miles away. Of course someone’s going to take a bag so now you got the bag overhead bin wars with everybody trying to stuff everything up there. You need to get rid of most of the people in your offices that think this crap up and give a raise those people on the ground that are actually doing the job. The bean counters are destroying the world. They are as useless as ticks on horses. In fact, a bean counter is at this moment reading this email. And absolutely nothing will be done about any of the frustrations your airline provides its passengers for a fee.

Don't buy here, maybe just check in instead. I use Alaska Airlines for booking flights, so this is the aspect I'm focusing on here. I have previously used Expedia only for purchasing flight tickets, and I love using Alaska Airlines on Expedia because the gates they tell you to go to are consistent (at least for me, so far). They also provide the cheapest tickets, but not on this app. I can get a $39 1 adult ticket in the same state, a month in advance, on the Expedia app for Alaska Airlines, but when looking for flight reservations on this app for the same destination and date I don't see any numbers under $50. Just saying, buying here is probably not your cheapest option on this app; you can find some cheaper options instead on the Expedia app. However, Expedia is inconsistent with its information (gave me my flight reservation information and made me assume I had successfully purchased a flight reservation when it was actually cancelled), so I'm moving to this app, hoping to check in here so I get the right information here. Overall, I like the easy navigation and options that this app provides. I wish they gave the same prices as Expedia does though, as I would like to delete the Expedia app altogether and move to this one if this app works out for me.

Vice President, LabCorp. As a million miler with Alaska I am qualified to speak highly on behalf of this service oriented company. I go out of my way to use Alaska because they go out of their way to make my travel as convenient as possible. Having lost my gold status with Alaska at one point and having accepted a position with a company that required weekly travel and very early flights I was in a bind. Living on Bainbridge Island with the earliest ferry at 4:45 am made it impossible to make a 6:00 am to San Diego with out gold status and the ability to enter security in the gold status line. I appealed in writing to the president of Alaska to reinstate my gold status early knowing I would get there in a matter of months and the response was quick and positive. That is one of many reasons I will always choose Alaska Airlines.

Not intuitive at all.. I travel a lot for work and I typically fly United. This is my first time using Alaska and the app is driving me insane. It’s not intuitive at all. I went through the check-in process but it’s giving me no confirmation (via app or email). So I think I’m checked in, but I really don’t know. Fingers crossed when I get to the airport tomorrow. The app looks like it will let me check in again (which leads me to believe that I’m *not* checked in?), but then it wants to charge me again for a bag (which leads me to believe that I *am* already checked in). I also cannot see my connecting flights, only the first leg of the trip. This app is horrible, and I foresee travel complications because of it. But I’m not calling for customer service because I don’t feel like sitting on hold for two hours and talking to someone from overseas. I’m very disappointed and I hope I never have to use this app again unless it gets updated.

Extremely inconvenient. I have 4 complaints about this App. 1. Why don’t you save the search information? Every other app for every other airline saves your previous search so you do not have to re-enter what city you’re flying into and what city you’re flying out of every single time. 2. Why do I have to log into an app in order to purchase a plane ticket when I am obviously already logged in? This makes no sense and is an extra step that makes using your app a pain in the neck. None of the other airline applications make you do this this should be an easy fix 3. How can you possibly not Store my address which is already saved in The app under my profile? And not only that but your app does not use suggested or stored names and addresses like every other app does. So I literally have to hand type out my name and address every time I want to make a purchase!? 4. This goes along with the previous issue but how in the world do you not store my Alaskan Mileage Plan credit card information in the Alaskan app that I am logged into!?! twice by the way!!! I have been a member for quite some time and really enjoy flying on Alaskan flights but using your app to book flights is bar far the biggest pain in the neck I’ve dealt. I am also a credit card member at Delta, and mileage program member at United, American and Southwest, and every single one of those apps does all 4 of the things I just mentioned.

Bank of America is the Bank. Alaska Air would get 5-Stars from me every single time based on their service, based on their cleanliness, based on their operations. But because they are backed by Bank Of America, they get one star. Bank Of America does not care about the consumer. Bank Of America always mistreats the consumer. I have paid by auto pay for years and have never missed being on time with my payments for years. And because of the recent interest charges going up, my minimum payment was $2 more than what was taken out of my account for auto pay. So I was punished with negative mark on my credit and a negative mark on my account saying I’m past due by $2. I can’t stand Bank Of America. They are disgusting and they do not care about the consumer. When you can have, a customer paying exorbitant rates of interest every month, on time, and then abuse them for $2, somethings wrong with you. I’m paying off my Alaska Air card and I’m going to continue to use Southwest and any other airline than Alaska Air, which I would rather use, but I will not deal with Bank Of America.

Needs more work. I like flying Alaska Airlines. Don’t get my wrong. I love their points system and most of the time they are on time. However, I have not seen any significant improvements or updates to the app since I started flying with Alaska Airlines in 2012. It uses the same analogy date system instead of making it digitized so you can easily scroll up and down to select travel dates. Instead you have to click for each month. The app does not save your recent searched cities to make it easy when booking flights. You cannot switch between cities using a simple arrow when comparing departure and return flights. Adding boarding passes to Apple wallet should be one click instead of having to add multiple passes or connecting flights individually. I will be happy to see new changes to this app at least once in a while not the same app over a decade. Developers of this app need to take a look at other airlines apps and also keep up with technology.

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Didn’t work. Just gave messages that it’s temporarily unavailable when trying to register. I’m travelling so won’t be using it again.

Easiest check-in ever!!!. I’ve never experienced a simpler, easier online check-in. Well done Alaska Airlines!

App not working. Why do I have to become a registered “miles” customer to use the App at all? And when I attempted to register/create an account, I was consistently hit with an error message, despite my having no errors? Is it only for US citizens?

Amazing. This app is enough to make me change from Southwest to Alaska. Easy to use, very intuitive. Huge fan.

Cool And Easy. The coolest online airline checkin app I have ever used

Fantastic.. App is way faster than online check in! So convenient!

iPad view. The app does what it’s supposed to do but on iPad it is not full size - why ?

Jas. Love it very easy to use

Easy. Downloaded the app and checked into my flight from Burbank to Seattle within 10 minutes on my way to the airport!

Good app!. Better airline app that I have used.

Can't log in?. I can't log in on iPhone or iPad. Sent emails for help and no reply. This is very disappointing as I love flying with your company. Please help!

Informative and easy to use. App is user friendly, easy to use, informative and makes checking flight details and check in seamless

$100 excess charge. Being charged excess baggage for sporting equipment (golf clubs) with only one other checked in bag as an EMERALD one world member is a disgrace!!!!! I want my money back.

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Slow and glitches. Slow and glitches

Horrible software. Horrible software

Show me both ends of my trip.. The app is good but I would like to see the full itinerary for a fight code. So please show me both the departure/arrival and return trip details.

Nowhere to enter a Nexus card for ID. See title

Points. Are they worth it?. Trying to travel on points is a chore with too many connections and overnight stops. Difficult to talk to agents when outside of the USA. Your partners do not want to give seats to you and you make all sorts of excuses as to why seats are not available. Also, your App is frustrating as trying to find a nick name that the system will accept is a futile exercise

Website. Simple easy website to navigate clean planes friendly staff !

System needs improvement. The app is very unstable. Numerous times the keyboard would not show up. When trying to pay for my bags it would time out after 5 minutes of seeing the icon spinning. I even tried logging out and shutting down the app and logging back in again at least 3-5 times. When I tried to reserve my Security time, the only time available was 15 minutes BEFORE I land. (I gave up on this part. ) After 1.5 hours I finally got the essentials done.

Alaska Airlines. My favourite airline Number 1😁

Disappointing. Probably because we expected the service at Alaska to be superior to other airlines….when we left Kaui - at the check in desk, our attendant Maile, basically acted annoyed that we were there….just a number….

Don’t rely on it. Often doesn’t work.

Payment. Apple Pay never seems to work on the app..

Too buggy for 2023. It works well for single travelers but business travel bookings for more than 1 makes it buggy yo add them and book.

Payment. Did not accept payment and app just went around in circles. Program error made me exit checkin

Information incorrect on app. I have a World Elite Credit Card and when scrolling through Booking In screens it actually says on your app web page World Elite gifts ‘Free Baggage’ but app still wishes to charge me for first (only) checked bag. Will see agent at airport and deal with it then. Please review my log-in sequence. I imagine you’ll see it. Thanks y@

Confusing and difficult to use. I struggled to check in online. The instructions are not clear and the boxes are difficult to identify

Delayed. Can’t take off as not Enough Wind Other airlines flying

Awful app. I tried to upgrade multiple times and it will not let me What a pain

It doesn’t work. I try to retrieve my password and submit my email for the password reset instructions but it is apparently sent to an email I don’t own for some reason, so some random person gets access to my information

Great app. Slick and easy to use

CDS. One of the absolute best apps out there. Easy to navigate. Very intuitive. We use the app all the time.

App review. Your app sucks. Check out United’s app. It is reliable and straightforward. Yours used to be. It’s a mess now.

Verification doesn’t work. As a Canadian who was going to fly with Alaska the app would not verify my passport. Getting nothing but “technical issues”. Does not work and is garbage.

Alaska Airlines is The Best. I have flown many airlines in my lifetime and Alaska is always at the top of their game. Great customer service and everything from check in to deplaning always goes smoothly

Easy and useful. Very intuitive and easy. I had a flight cancelled due to engine problems and while everyone else was standing in a huge line waiting for help I easily booked myself on the next flight.

Beyond disappointed. Today 2:15pm Went to Alaska counter main terminal YVR to show I.D. No lineup. Agent ‘at end of her shift’. We are pleasant seniors . She was miserable & rude. We are travelling First Class. Not even bottle of water, smile or hello from flight attendant YVR>PDX entire flight. There were maybe 6 of us in her section. Alaska lounge PDX just asked us to pay USD$60 each to enter. Seriously? We used up almost all our Alaska points on this upgraded special trip & booked entire itinerary online thru Alaska . Currently sitting eating in PDX food court. We have loved travelling Alaska over the years & have been great cheerleaders for your company. I used your Mastercard exclusively for all purchases until, as Canadian, I was told my business was no longer wanted. Sad ,really. 730pm We will see how the rest of this trip plays out. You are asking for an honest review. It has been a disappointing day so far.

Meals. Bit disappointed that a meal is not included on a 6 hour flight

Enjoyable trip. Alaska air was easy checkin, fast security line & nice direct flight. Great friendly staff.

Love Alaska Airlines. We fly Mar 28/24 exactly 4 years to the day that Alaska Airlines got us home from Phoenix when the Covid hit in 2020…Three other options all cancelled so we feel very loyal to Alaska Airlines. Thank you

Works Great. It does everything I need it to do. I would recommend it to anyone who flies Alaska.

Check in does not work. Buggy. Can’t enter fields without getting a triangle alert error. Even with valid text or email - too bad :(

Fantastic airline. After traveling all over the world, and using different airlines and their apps I find Alaska to be the most convenient, helpful and professional airline. Tahir Malik

Can’t add bags. Trying to checkin and can’t purchase bags

Crashes. Updated to this version and now it crashes all the time. You need to fix the issue

Vegas baby. Just an amazingly easy booking process. I’m sad my mbna card is no longer attached to Alaska airlines.

Check-in. Check in on the app is a painful procedure. So many glitches. They really have to do better.

Each device requires separate checkin. I like redundancy, so I prefer having boarding passes in multiple places. After checking in online, I had to check in again on my phone and yet again on my iPad. Very poor design. One checkin should work on all devices.

Cancelled Sacramento to Seattle. On Dec 20 I had my flight home cancelled Sally at the Sacramento counter was unbelievably helpful to my son and I Sally is an Angel from the heavens Kevin Miller Jake Miller

Extremely buggy & crashing for no reason. This app was once flawless. However recently I have been encountering constant errors during check in, and now I’m unable to book flights as the app reverts back to the home screen every time I attempt to add the outbound & inbound flights. In each occurrence I am forced to the website to complete my transaction without issue. The app also no longer fetches trips booked with your mileage plan ID. You have to manually add them. Product & Dev Team: Your last update contained quality escapes that have significantly impacted user experience rendering the app nearly unusable. A fix should be prioritized asap.

Terrible application. I am not commenting on the look and feel but on the technical aspect of it. It just doesn’t work. Tried signing up with it, even though all fields are populated it asks me to fill in all the mandatory fields. Then tried to check in, it prompts me for covid contact tracing (yes in Nov 2024), and then it glitches out saying Something went wrong - no matter how many times I try. Just terrible unusable app.

Hassle free. Easy to set up and no user name or pswd required.

First timer. First time being on a airplane, so happy that Alaska Airlines has made it easy for me to follow the steps to get me on board

Does not recognize my valid nexus pass. Alaska service is good but since new app does not recognize us canada nexus so you have to check in at counter or lose TFSA line

We love Alaska Airlines. Amazing service, amazing staff, amazing value! Wishing you continued success in 2025 and beyond! Thank you for all you do to make our travel easy and enjoyable. With much gratitude! Tima Fader

Always fly Alaska. On time, courteous, easy to make changes, intelligent preorder of food! Excellent airline Tara Wells

Alaska app. Hello Alaska Airlines! Easy to use app, thanks! See you soon! Ceiling and visibility unlimited, blue skies!

How can I review after 3 seconds?. I open your app and within 3 seconds I’m asked to submit a review? C’mon.

Don’t update for delays. Here we stand on the jet bridge, at the time our plane is supposed to be pushing back. We have a very tight connection in Seattle and likely won’t make it but they won’t update the times on the app so we can tell our family and make arrangements for missing our connection. Alaska knows this but won’t update.

Horrible app. Incredibly slow. Using other airline apps on the same wifi with out any issue this app wouldn’t allow me to pre pay for baggage, crashes multiple times a and wouldn’t allow me add the boarding pass to my apple wallet

Why. No boarding pass no easy login no easy viewing of your trips everything is finnicky

Favourite Airline!. When it comes to customer service, Alaska Airlines far exceeds any other airline. Over the years when calling for assistance, a recorded message will tell you your anticipated wait time and immediately offer to call you back in the stated time frame. Without fail, the call comes and your connected to a friendly, helpful agent who identifies themselves and provides the answers you need. Oh how I enjoy hearing “Hi, this is Linda in Boise,….” An immediate personal connection with someone who cares , INVALUABLE in my opinion. G. M. Gabelhouse

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Wonderful Experiences EVERY flight. It is refreshing to be greeted with eager and helpful Alaska Airlines personnel at every phase of travel. With Alaska Airlines you don’t see employees looking at their cellphones or engaged in peer-to-peer conversations to the exclusion of serving passengers. I see excellence at every turn: baggage handlers process bags on & off the plane with focus; reservation agents quickly attend to the passenger awaiting luggage tagging, and flight attendants ready to offer assistance to boarding passengers. Not to mention the professional cockpit teams who nail cushioned landings, smoothly gliding us in even under demanding conditions. I love Alaska Airlines, gush about them to everyone and heartily recommend without reservation.

App for IOS is great, but why force me to manually add my res?. As an Alaska Gold 75k, love the app. Pne of my most frequently used apps. One nit about the app is that when i book using my company mandated travel agency i am forced to MANUALLY add my res to my Alaska profile. Seems foolish that alaska just doesn’t add them for me. They have my freq flier associated with the record, why do i have to add it on the app. Book a room at hilton or marriot from ANY of a dozen sites/apps and if you enter your member number you res is guaranteed to appear in your profile. I know that many have beend asking for this feature for YEARS why can’t alaska just add it? Just do it all ready for crying out loud.

Excellent service on the ground and in the air. I’ve lived in Alaska for 54 years. Alaska Airlines has been our airlines for all of those years and served us well. They have upgraded with the times and feel progressive and professional but at the same time have not lost their sense of small town customer service and familiarity. The planes are always clean and appear well maintained. I have no idea how they get every single employee to smile and treat their customers well, but they do, with very very few exceptions. Us Alaskans have no choice, but to use you, but I feel very well served and appreciative of your consistent excellent service. Thank you Alaska!

Worst customer service. I just changed a seat reservation for a family member who meds to come home early due to sickness. I get the ticket, only $60 (for premium seating) and I checkout paying $60. After my purchase is confirmed I am notified the seat selection I chose didn’t process through and I am given seat 32F (the very back of the plane) I reach out to customer service who then sends me a link to buy the ORIGINAL TICKET I BOUGHT for $40 more. And saying the $60 price never existed although it did. And when I asked more questions the ended the service and I couldn’t reach out anymore. In the past I always had great experience with Alaska but this was a new low. Worst service I’ve ever received as they clearly don’t care for customer satisfaction or care overall. Definitely flying delta or American for the rest of my travels.

Summer Getaway. Alaska Airlines is the best airlines. They have an awesome service when flights were delayed. I was notified via mobile when there are changes to the gate number. A week ago, I have a canceled flight and Alaska Airlines took care of it and transferred me to a new flight. I did not even have to call customer to let them know that my connecting flight from Seattle to Anchorage was canceled. Alaska Airlines immediately notified me of the changes. I flew with other Airlines but there was nothing compared to Alaska Airlines services. I would like to extend my appreciation to Alaska Airlines customer service for making my flight so convenient. See you next time.

Worst customer service. I had booked a flight earlier in the day. Realized that I didn’t put it on my Alaska credit card so called to change it. They refunded my Apple Pay but didn’t charge my Alaska card or rebook my flight either. So I was trying to check in and realized I had no flight booked. I called customer service because the price had tripled in the couple hours that had passed. The lead manager was then asked to be put on the phone. (Her name was April) I told explained the situation but was told she could not make things right for the price I paid before. Then she flat out lied and told me that every set just sold out. I was looking at the tickets and got off the phone upset about the whole situation. Only to be more upset to find out that she lied to me about the flight just to pacify me. Good job April👎🏻. I hope this review finds someone higher up and you are dealt with appropriately

Pay extra to choose seats, but not able to chose seats. Our daughter is traveling to visit us. We purchased a ticket for her and her 4 year old and paid extra to be able to chose seats. Upon trying to get seats the system said sorry, try again later. It’s bad enough paying these stupid extra fees, but to pay them and then not be able to do exactly what they are charging me to do, is wrong but unfortunately normal in these boom times for airlines. I fly Alaska a lot! I flew the over 110k miles last year on AS. I normally like how they treat customers, but this is unacceptable. Alaska can do better than this.

Check In. I just want to say that I had the best experience on the phone, ever, with an agent this evening. Jackie from Phoenix was very professional, extremely considerate, and really nice and pleasant to talk to. She helped me every step of the way while I was on the phone, trying to check in on line. She explained to me, step-by-step, what I need to do to pay for my luggage and how to check in with Alaska airline. It was so refreshing to have somebody on the phone who really cared about the customer and took the time to explain things. Thank you so much,Jackie, for all of your wonderful help, and being patient with me on the phone. I really and truly appreciate it! Sincerely, Cynthia J. Craig 🤗

Okay app that needs updates. If you are booking an Alaska flight and paying for it outright, the app works great. No issues with first class, main, or saver fares when booking. You easily pay to upgrade your main seat to premium class. Want to do anything else? Well, that’s where the app falls apart. Got the Alaska credit card? Well, you won’t be able to use your companion fare on the app. That requires the full website. Searching for or trying to book premium economy on a partner airline? It’s literally impossible as the option is not given. Once again, you need the full website. Seems silly that Alaska has some pretty nifty partnerships and discounts but you can’t use them on the app. It’s 2023 and most other airline apps don’t limit the consumer like this one does.

Alaska Airlines is the BEST. I’m a loyal flier with Alaska. I will go out of my way; even extending my travel times - to ensure I can fly Alaska! Every aspect of their performance is stellar; on the ground everything from Customer Service, scheduling, check-in (both in person and on line), boarding, making changes to itineraries, to the lounge. The upgraded APP is amazing; easy to follow and the information clarity is the best. No one comes close to matching them. In the air - the pilots are fantastic; always focused on safety first while ensuring the most comfortable flight possible. And the flight crews are similarly amazing. Friendly, attentive, proactive, caring and most of all they listen and treat you as a person! Can you tell - I love Alaska Airlines!!

You’re starting to slip !. App is slow at updating information. I have had to call on several occasions to “ensure” changes I’ve made are “locked in” because updating is so behind! This is even more concerning when it’s Alaska that makes changes, especially because you change flight details more than any other airline. I am concerned, as airlines rely more and more on electronic communications to replace human contact, that this Corporate attitude is infecting the work ethic of Flight Attendants, most notably in First Class. I’ve been flying Alaska for 40 years, and there definitely a slipping to mediocrity in the last 3 years. Hope it stops, because apps can’t stop people from finding and flying another airline!

Okay but not great. If you have any kind of status with Alaska, the app does not allow you to see all the different booking options. For example, with an MVP Gold upgrade search, you can only see the options for Main, First Upgradeable, and First Class. You cannot see Premium class, even though that is most frequently the same price for MVP Gold members and the most typical upgrade I would want to do. I think it’d also be nice to show how many miles you will get with your upcoming booked flights. You can only see this when you are booking, not when looking in your Trips after you are already booked. It also may be nice to have a tracker like other airlines do to have an option to show the MileagePlan miles for the entire year, inclusive of upcoming flights. Thanks!

Love Alaska, the app needs a lot of work.. I am a million miler Gold 100K status flier. I love Alaska Air and quite frankly depend on them regularly for business and personal travel. The airline is great, but the app is horrible. Slow syncing, and repetitive crashing are my biggest problems and form the basis for my one star rating. I have actually been in touch with the dev team on more than one occasion and the solution is always to delete and reinstall the app. Functionally it lags behind other major airlines (United has the best and most informative app for managing and getting information about your reservation). Very difficult to change or cancel a flight from the app, no linking of the reservation card to see inbound flight status, and cumbersome flight booking application that makes it difficult to look at different flight options are areas to work on improving first.

Anything to make a extra buck. It’s sad to see how customer service doesn’t matter. Corporations just don’t care. They know the consumer will still travel so why care. Where is the incentive to provide customer service…..nada. When you have kids you buy saver you will lose your tickets more than once. You buy main minus well buy first class because they will make sure no way a family of 4 will have seats. They will have to buy premium seats. Sad. I use to work for Alaska air group! Where management is known for inappropriate behavior towards employees and you don’t get paid your value so why give valued service. Poor poor service whenever possible use Delta or Hawaiian. Alaska bottom of the barrel for customer service but top shelf prices…go figure!

Atlanta to Portland. I waited over an hour for a wheelchair in Atlanta when i got to the gate the lady at the gate was extremely rude. When i checked in at ticket counter they were very nice in atlanta but they could not check me in for my next flight nor print me a boarding pass When i was able to check in for the Portland flight at Seattle again the lady at the gate was rude not just to me but others as well. Not being able to have both my flights confirmed when i checked in on line and in Atlanta was very stressful. I am disabled and chose your airlines over other because i thought you had great customer service I was very disappointed.

App is ok once you learn but back-end systems are slow. I am a road warrior with over 300,000 miles per year. While I mostly travel One World, often I use Alaska for West Coast travel. With the app, the features and functionality are good however the data is not real-time and the extra ask for the user to link trips to their account seems crazy. Data should be real-time with all changes day of, during, and post trip until you arrive and receive credit for your loyalty account should be managed. Otherwise it takes steps to either call or check another service/email history to find your locator and if you travel often, it could be a hassle to search.

iPAD APP PLEASE !!!!!!!!!. The iPhone app works great but due to vision problems that make it difficult for me to use my phone for in-depth flight search, booking etc., I rely on my I-pad for that and Alaska is the only carrier whose app will not allow landscape view thereby forcing me to rotate the iPad to portrait view. This will not allow use of the keyboard so the iPad has to be disconnected and laid flat to use the touch screen which is an additional difficulty for me due to my visual problem. Essentially, the Alaska App is not user friendly to my disability and I know from my doctors I am far from the only person out there with this set of circumstances. At times I have booked with other airlines after reaching a point of frustration. I finally googled it to see if anyone else had posted anything about such an issue and found a post on the “no landscape mode” from 2011. Come on Alaska! It’s 2019 - get an app for the iPads

Spokane. Would rather not have to spend 2 hours traveling to SeaTac to be there 2hrs earlier for a one hour flight to Spokane. You have multiple flights per day to Spokane and back but you pulled the only ones out of Paine and we in snohomish county have navigate that nightmare traffic to SeaTac. I really like Alaska but I’d switch in a heartbeat if another carrier were to move in Nextdoor and offer service to Spokane. Seriously why are you concentrating on expanding to California and beyond when you have loyal flyers in this state that made you the brand you are today. How about some of that loyalty going the other way for once? I’m not alone. I see post after post on social media asking for that route back. Are you really listening Alaska?

Flight Status. Your flight status page is ABSOLUTELY AWFUL!! It does NOT display / indicate WHEN a flight has actually “Departed / left the gate”. It does NOT confirm / display / indicate WHEN a flight is actually finally “airborne”. It does NOT confirm / display / indicate WHEN a flight has actually “landed”. And finally when it does confirm / display / indicate WHEN a flight has actually “blocked in at the gate”, the “Arrived” time is so SLOW to update that when it is finally displayed it is almost always as much as 5 MINUTES AFTER / LATER than when it “actually / officially” “blocked in at the gate”. The “flight status” page on American, Delta, Jet Blue, SW and United ALL show when a flight has “left the gate”, when it’s actually “airborne”, when it actually has “landed” and when it has already “blocked in at the gate”, the actual “Arrived” time is displayed MUCH MORE “promptly” than your “flight status” page😡

Many times the app does not sync with the main website. Why doesn’t the app sync with the main website. On many occasions when there are schedule changes, I accept them on the web-based site, and then the changes are not reflected in the app. This causes a lot of problems because I use the phone app to get my boarding pass and the last couple times I have had to call customer service, and it taken multiple attempts to get the changesaccepted so that I could actually use the app. It’s a little frustrating when the two are not speaking to each other.

Alaska Airlines compassion when I needed it!. Alaska’s Customer service helped me get on an earlier flight when I had to be there to set up hospice care for my parents. My father was being discharged from the hospital so hospice could give him comfort care at home. I could only get an evening flight but spoke with an agent on the phone about maybe getting on an earlier flight. She directed to to the customer service kiosk hours before my flight. A very compassionate representative exchanged my ticket for a 3:00 flight. I was able to see him by dinner time. Thank you Alaska Air for the compassion and moving “mountains” to get me on an earlier flight! Julie M

Retired Travel Agent. Alaska Airlines has helped me move my family to our favorite places. But that’s not the best part, I have a young adult I was traveling home from Kauai with who had a panic attack before boarding. When we got on the plane the flight attendant had moved us to a less crowded part of the plane where we were better able to manage the situation. I also have 4 young grandchildren who travel to San Diego twice a year sometimes together but mostly alone and they always get them on the plane early so the don’t have to worry about what to do with their belongings or if they’re in the right place. I LOVE THE PRICES SINCE I HAVE 11 IN MY CLAN!!

Ver 6.1.0 ruined this app. Honestly the app was working just fine. Booking tab loaded slowly at times but that was the only issue. I used to book exclusively on a laptop but enjoyed the app enough that I only use the app. No longer! Now - the whole interface has changed on the app. The booking tab loads even more slowly, selecting each section (start and ending destination, dates, flyers) freezes the booking tab. Did you select the wrong departure date, too in the future? Too bad - you can’t correct the day and have to close the app entirely to get it to clear and work. You used to be able to see on the app, unsure about online bookings via computer, which seats remained available while checking flights and now you can’t. Now it only shows you the seat layout. Super disappointed in this upgrade. Will be deleting and going back to booking online on a computer.

Award Travel Wierdness. When booking award travel using the app, when seat selection first appears, no seats can be selected even though there are open seats. Had to call concierge services to guide me through the process and was able to select seats after bypassing the first seat selection screens, booking the flights and then having them reappear again so I could book them. The app programmers could save confusion and $ by having an if/then statement for using reward travel which by passes the first seat selection screens and takes you only to the second OR allows you to select seats on the first screen. This shouldn’t be a hard fix and would save confusion, time and for Alaska $$$.

Worst Airline app!!. Flew to Alaska via Delta. App was extremely user friendly. Return flight was scheduled on United and again app was user friendly. We had to change our return flight and only Alaska Airline was available. This app is the worst!!! Just creating an account was a nightmare. Used the text help service and was told to try the website instead. Went to the website and another nightmare ensued! Took over 3 hours to create an account that never matched with the website account. Now trying to upgrade seats and was told we couldn’t until we checked in. Tried checking in when I was allowed. I selected my upgraded seats, went through their pages only to be given a message that those seats were taken!!! Again, repeat the procedure. I’m actually afraid that service on the plane won’t be any better than this crappy app! Who got paid to make it???

Appreciation!!!. 67 years old here and trying to stay abreast with the changing times!🤣 Was somewhat intimated at first by the app but was encouraged by my 33 year-old son to try it! Glad I did!! Found it to be user-friendly and looking forward to going completely paperless from here on! So thanks to you and my son for this app!🤣🤣🤣👍🏾 72 years old now! Nothing like this app to guide an old person like me through the maze of technology-related flying. I feel at ease and reassured flying with Alaska. The bearded man has become a trust friend that I can rely on when traveling domestically. Thank you for being here for us!! 👍🏾👍🏾

Going places. My family and I only use Alaska Airlines to travel. The staff is more than helpful friendly and knowledgeable. The air miles program and companion fare program are a huge help to our budget on traveling. Oh and don’t forget the 49 club. I would say this airline is very consumer friendly. My wife and I have five kids so most of the time in the past on other airlines we tried aren’t accommodating to a group that size without spreading us all over the plan. I have had to use customer service before and I wish I could remember the lady’s name that help me in a time of need and grievance to get my family to where we needed to go without costing everything we had. I will always remember that. So yeah way to go Alaska Airlines.

KTN number - TSA Pre. Your app does not carry forward the Known Traveler Number from one booking to the next. All other airlines apps are able to do so, which means two things 1. Alaska makes me look up my ktn and type it in every time. Importantly , The place where you put it in is one click away. So if someone is booking quickly they may not notice that this number is missing 3. When you get to the airport, the tsa pre people will send you back to the Alaska counter or the regular security line. Depending on how busy the airport is, you are likely to be late for boarding (at least miss your boarding group). Hire software developers and fix this issue… keep up with the industry standards

Great for a Great Airline. The Alaska Airline app has been super easy to use and very efficient. I have never had a problem with the app and it keeps you up to date rather quickly. As far as the Airline, crew, food and planes. Alaska Airline is a top notch airline. The food is amazing, I am fortunate enough to be able to fly business/first class and Alaska’s food is equal to any other airline out there. The crew is always very nice and efficient. The planes are clean and thankfully I’ve never had a problem with their entertainment system. The planes have always left on time and they have a lounge at LAX. Very quaint and smaller than the others and they make great drinks. Good Job Alaska Airlines!

Love Alaska!. Love Alaska! Grandkids flew back to Seattle after their visit. Easy, breezy to check them in and stay with them at the gate. Friendly, helpful staff made the kids lose their anxiousness and look forward to the flight home. Thanks Alaska for being their family in the air. 💕 Once again Alaska airlines saved me. My flight with another airline was cancelled and I needed to be at a family event across country. The other airline offered sympathy, apologies, and empathy, but no assistance in getting to my destination. Only Alaska stepped in and made my trip happen. Thanks Alaska for being the best at customer service and service recovery for a competitors fail.

CUSTOMER SERVICE EXCELLENCE. Alaska Airlines is very accommodating and professional— keeping customers their priority— I’m frankly shocked!! I had to get a last minute COVID19 test but my results didn’t come back before flight time— it’s the first flight I’ve ever missed — but ALASKA AIRLINES— appreciated my honesty and allowed me to rebook later - to my surprise!! I had no idea ALASKA would do that— I felt canceling was the right thing to do and I ended up driving alone for 4 days —I could never feel right taking chances with other peoples lives. The exception really helped my family household budget— because I had to fly out two weeks later. Thank you I’m definitely putting ALASKA AIRLINES as first choice for all my flying needs — to include my son in Law School!

App not working!!!!. I have used this app to book flights from JAX to OTZ since 2017. The app will no longer allow you to book this route. You receive an error message that these fares are not combinable. This is not true as we have used this app to purchase this route for years. I have emailed Alaska listens and Alaska app tech support. I have never received a response other than a generic thank you for your message. This is a huge inconvenience for me and several other people I travel with. Instead of having the ease of use for booking travel on the go, we now have to go to a computer to book. This may take us time to do as we travel a lot. This has the potential for us to lose out on flights that may only have a few tickets left at that price. I hope you get this fixed. Concerned 75k travelers

Group timing. We were just able to get Boarding Pass within 5 minutes ago and already we are Group D. It seems impossible in recent years with Alaska to get an early boarding group. We have Alaska frequent flyer numbers but admittedly not high miles as we do not fly that much, plus Alaska does not go everywhere. We don’t have Alaska Credit Card either as we have to many and one for every airline. Just doesn’t seem to make any sense, especially as we are in the total back of the plane which should board first after First Class. What happened to boarding by rows from the rear that made sense???

Adding Trips. I gave it a one star rating for the major fact that trips don’t automatically show up in the app if booked with a third party. Having to manually add the trip is a serious inconvenience and something that doesn’t have to be done with other airlines. So the ability to have a trip show up automatically even when booked outside of the app/third party is out there and being done by your competitors. Update. So they now have the ability to automatically import the trip which is a huge improvement, but you can’t pick your seat until you arrive at the airport if you book through a third party. Having to travel for work I don’t have an option of booking direct. This is so antiquated, as other airlines will let you choose your seat with no problem regardless of where the ticket originated.

Luggage never arrived. Recently on a flight to DC my luggage was lost and I was told it would arrive the next day by 430 pm. The next day I was informed via email that my suitcase arrived at 530 and would be delivered by 1140 and was given a link to show me where my bag is. All day I watched as my bag drove around town and back to the airport but it never made it to me. I called the local Alaska baggage claim several times and left messages with no callback and even called central baggage in Seattle at 850 Pm pacific standard time and they were closed. I ran out of medicine today and the rest is in this bag. I am extremely disappointed with a carrier that is usually very accommodating.

The Best Service...Outside of saver fares. I fly all the time and Alaska by far has the best amenities and a great FF program. All f the employees are so kind and courteous and before/after a few days on the road, it’s a welcoming place. Recently the added saver fares which have changed the level of amenities offered, and that’s the only reason they’re four stars, instead of 10! If you have status, the saver fare causes you to lose all of your upgrade benefits. They need to rethink the program as why would you want Southwest Airlines passengers on your plains anyways. We business people choose an airline like Alaska so we can have some peace and quiet in the skies, not a circus.

Not intuitive at all.. I travel a lot for work and I typically fly United. This is my first time using Alaska and the app is driving me insane. It’s not intuitive at all. I went through the check-in process but it’s giving me no confirmation (via app or email). So I think I’m checked in, but I really don’t know. Fingers crossed when I get to the airport tomorrow. The app looks like it will let me check in again (which leads me to believe that I’m *not* checked in?), but then it wants to charge me again for a bag (which leads me to believe that I *am* already checked in). I also cannot see my connecting flights, only the first leg of the trip. This app is horrible, and I foresee travel complications because of it. But I’m not calling for customer service because I don’t feel like sitting on hold for two hours and talking to someone from overseas. I’m very disappointed and I hope I never have to use this app again unless it gets updated.

Love Alaska Airlines. There is no other Airlines for me! I love the ease of the app to book trips. And the customer service is superb. My father committed suicide 20 June 2022. I had to hastily make arrangements to get from Fairbanks to the east coast for my Mom. Alaska Airlines went above and beyond to watch out for me with attentive and compassionate customer service on my way to the east coast and returning home. It was a traumatic time and Alaska personnel , from booking agents, to flight attendants, and the pilots ALL made me feel like they were sincere in their sympathy and support they offered as I traveled. One flight attendant, even sent a message a month later to inquire how I was doing. Alaska airlines made me feel like family.

Issues with trips not syncing with account and delayed flight change notifications. I love alaska but 20% of the time my flight just won’t sync with the app and 10% of the time I can’t even add it manually it just gives me an error. Online check in works fine it’s an app issue. Also, flight change notifications like gate change or delays sometimes don’t come to my phone at all, or they can be up to 20 mins late. This has led to stressful situations and I can’t trust the mobile app as a reliable source of information. Instead I have to repeatedly google my flight details for the most up to date info about my flight and to check gate changes or delays.

Need to fix bag check for mileage members. My wife and I both have the same Alaska Air credit card. We have separate mileage numbers. We always book flights with our Alaska Air credit card. Every time we do, both the app and the check-in kiosks at the airport try to charge us for 1 or more bags. We always have to go through the “Assistance” line to get our bag fees waived. (That’s one of the perks of having the Alaska Air credit card.) starting to wonder if the extra time and inconvenience is worth it. Also starting to wonder if Alaska does this on purpose to collect more $ from those who don’t have the time or will to deal with the fuss.

A good app gone bad. This used to be one of the best airline apps, but the latest version is essentially useless for booking a flight. It forces you to use the current date as your departure date, and there is no apparent way to correct that. [There is a similar issue with the Safari website, but at least there you can manually overwrite the date.] Also, for some unfathomable reason, the size of the app display on my Mac is about the same as on my iPhone, almost too small to read any of the small type. Lastly, the prices displayed on the calendar are only for the least desirable flights, such as those with long connection times, etc. You cannot set the app to show prices for only nonstop flights or those that are not overnight. Fortunately there are other airlines serving the routes I most often take, and at least their apps seems free of this nonsense.

Alaska Rocks. Most apps with company brands I have on my phone or tablet, don’t live up to what they say they will do in convenience. Alaska on the other hand, seems to get easier for me the more I use it. I can’t believe I checked in for my flight this morning so easy and quick. Even in sketchy cell coverage, I did the check in to go home at a stop light!! Done! I’ve come to love my updates, and all the info right there on my phone. Now I’m so excited to use the new Paine Field location in May I can’t stand it. This must mean I’m traveling too much. The one brand for all business travel I am most loyal to is Alaska Air. Alaska Rocks.

Disappointed by app and customer service. I’ve been a loyal Alaska Airlines customer for ten years, but the app and customer service really let me down. I tried to cancel a reservation within the 24-hour policy by pressing the correct buttons at the right time, as per the cancellation policy shown on their website. However, the app froze and failed to notify me that the cancellation didn’t go through. I ended up being charged the full amount, even though I followed all the rules. When I contacted customer service through both chat and phone, they kept repeating the same script, refusing to help or let me report the issue. On chat, they ended the conversation without resolution. On the phone, the representative finally agreed to connect me to a supervisor but then hung up right after. This is not the experience I expected after years of loyalty to Alaska Airlines. I’ll be reconsidering my airline choice going forward

Love the app….needs 2 tweaks.. I love everything about the app. It is user friendly and doesn’t take a lot to understand it. My 2 wishes: 1) you could see your “wallet” and your coupons that are available without having to go to the main web site. And 2) There is a multi-city option. Since I like to fly out of Everett Paine as much as possible but there may not be a convenient time to come home, I sometimes fly home to Seattle. I’m sure Bay Area customers have similar issues. It would be great to book out to one airport and back to another on the app. Thank you….Dale Winebrenner

Naomi from Seattle. Today I worked with Naomi from Seattle and she helped me purchase four tickets using companion pass and purchasing extra air miles. This process would have been very overwhelming without her help but she made it smooth and easy. She is a genius at creating the best possible process for purchasing tickets using all available deals. We are so thankful. Naomi is an invaluable asset to Alaska Airlines. She is personable, kind, smart and resourceful! Thank you, Naomi, for helping me purchase tickets to get our daughter to college. It’s a very emotional process and your kind, helpful heart made all the difference. With sincere thanks, Audrey Scott

Court Administrator. I just want to Thank Alaska Airlines for your exceptional customer service. I pretty much exclusively fly Alaska and have for many years. I recently contacted Alaska to rebook a trip to see my children in Phoenix that was cancelled because of COVID-19. I had originally booked it through a bundling company with car and hotel. I didn’t have all the information available when I called and the gentleman found the reservation that was booked through the bundling company and retrieved the voucher information. Now, I suspect he could have advised that I needed to contact the bundling company, but he didn’t. He took the time to assist me. OUTSTANDING!! Thank You so very much, Linda Hagert

Just my opinion. I do love flying Alaska. transparently, the website and app are not at the same level as a couple of others that I have deferred to fly more often. Ease of navigating, booking, changing, communicating quickly and succinctly has become very important to me. I say this out of respect and positivity in hopes that you look at your customer touch points as opportunities to improve the experience and recruit old flyers back. I would highly likely fly Alaska more if my app and website experiences felt like part of my itinerary. As a frequent traveler I prefer everything I do from decision to arrival to be part of that itinerary. Meaning easy access and frequent looks from the moment I book to the time I print the receipt for reimbursement. Respectfully,

Good for phone; ipad version MIA. I do most of my internet on my phone, and of course during actual travel that’s what I would be using. And it’s a very helpful app when in transit! But to book tickets, check on details, browse available flights, etc. I would much prefer the larger screen and landscape orientation of my ipad. Alas, the “ipad version” is just the iphone version, sized no bigger than my iphone screen (kinda small). Wish they would tell their web communications folks to come out with a true iPad version! Did you know? More than half of all Internet traffic comes from mobile devices, NOT desktop or laptop computers. Long past time for developers to drop the idea that mobile is secondary and unimportant!

Love the Service. I love Alaska Airlines! My Dad booked a flight for me under my old married name (he’s such a GUY) so I called customer service to change my name on my reservation! Jace was my rep and he was wonderful. He has my name changed on my reservation AND my name changed on my mileage plan in short order! In addition, he was kind enough to add my reservation in My Trips on my card and answered all of my questions! In this particular time in our history so many folks want to do everything on-line and that includes me however, when the human touch is required Jace was the perfect customer service rep! Thanks again! Kudos to Jace. He made my day!

My Only Airline!. Alaska continues to treat me as a valuable customer with it’s on time flights, caring employees and customer first attitude. I fly a lot every year and have yet to find an issue! As a Gold flier, I get bumped up to First every now and then which I enjoy. I will say though, I am treated no worse in Premium Economy or Economy. Their employees truly care about you the customer and it shows. The smiles are genuine. I take time to thank crew members on each flight I take and they appreciate it. Call me a fanboy about my home state airline and I will smile and agree. I feel fortunate to have this group of professionals represent what is great in today’s world of flying! Hey Alaska, keep it up and thanks!