Walmart: Shopping & Savings App Reviews

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Beware !! Fraudulent charges. One night between 3 am and 4 am someone fraudulently accessed my Walmart account and was able to place several orders. Ironically all of the items were ordered to be shipped to me and charged to my credit card. They were not items I would ever order and totaled several hundred dollars. At 6 am when I woke up I discovered notification of the orders and requested to cancel them all. I received indication it may be too late to cancel a couple of the orders. I chatted with a Walmart employee, reported the incident as fraudulent, changed my password, added authentication with my phone and was assured all would be taken care of. The charges remained on my credit card so I contacted my credit card company 3 times. They issued me a new credit card. However the charges were not removed. I was last told the fraud claim was denied since the items were ordered from my account. The items came and I attempted to return them to my local Walmart. They would not issue me a refund since they indicated they can only do so to the original form of payment which no longer exists since my credit card company issued me a new account number. I have no idea how this will turn out but one thing is certain - I have lost faith in the security of the Walmart app/site as well as am very disheartened by Walmart’s lack of customer service. I would beware. This could happen to anyone and the expense could be very great.

The app is very inaccurate. I’ve tried to search both the app and website for curtains I purchased directly, in store from Walmart. The search function is useless. It doesn’t matter if you type in the exact name of the item, select in store, use filters, it is literally impossible to find what you’re looking for through their search bar. All I am trying to do is see which Walmarts have these exact curtains in stock because the two panels I purchased were snagged. There is absolutely no clear cut way to find out which stores have items in stock. It doesn’t show an availability count, it doesn’t show out of stock or not sold in store. I physically went back to the Walmart I purchased these from, waited 30 mins in line at the customer service desk to ask if she could help me exchange these for another pair in store and she told me should could not help me with any inventory questions at the customer service desk. She sent me to the grocery pick up door to ask one of them. I asked three people standing next to this area and the team lead said that’s not true. She could’ve absolutely helped you. She proceeds to help me and says the app is never accurate and not to rely on it. I can’t rely on something that I wasn’t given any info on to begin with, I.e. what’s in stock where. This is such a huge corporation with the means to have these features on their own app and fix these issues but they choose not to. I really hate Walmart and everything about this company.

I LOATHE THE NEW LAYOUT!. UPDATE: I went into my local Walmart (masked and irritated) to shop. EVERY item that was tagged as “shipping only” was AVAILABLE and on the shelf! Thanks, Walmart, for making me go into a packed store (probably full of others who had tried to use the app/website) to shop for items that would’ve otherwise taken 5-6 days to ship. I heard so many complaints about the app from other customers and even my cashier said she has heard nothing but complaints today. I almost exclusively shop at Walmart- my medications, food, clothes, everything- but I am willing and able to drive a little further if that means I can get my order brought to my car and I can quickly search and add to my grocery list as needed. This “update” is going to cost the company. Combining online shopping and the grocery pick up tabs is a disaster. Now, I have to make sure that everything in my cart is for pick up only so it isn’t shipped to my house instead 😳 and I have to check each item is in the right spot in my cart if you can get it shipped or in the pick up order. It definitely complicates ordering groceries, and I’m switching to Food Lion pick up even though they charge per pick up.

No call back. My husband has worked with Walmart for over 19 years I had one question for customer service where to add the discount card number I called five times and nobody there would answer the phone. I also spoke to a wonderful woman who tried to put me through to a manager or co-manager to make a complaint about the customer service could not get through to them never got a callback as promised will continue to shop at sawdust location but I believe online Walmart employees who use this app should have a spot to add their discount employee card number to receive the discount they deserve I had several items that needed discounts and did not get them very very upsetting and frustrating. Also very upset that I never received a call back from management unacceptable that’s not how management should be run I used to be a store manager not with Walmart but a different grocery train and you were given a message to call the customer you better be calling that customer back no exceptions complaint or not you take what you’re given it goes with a job title. Thank you for listening and I will continue to use this app but I’m very disappointed that the items I purchase can’t be given my discount I believe those items I’ll pick up in store along with my meats and frozen foods thank you for listening

New update to app is terrible. We have been using Walmart app for a few years. We have only had minor issues. Since the new update, we have had more issues in the last few weeks than we have had the whole rest of the time using the app before the update. These issues range from not showing items that are actually in the store, to not being able to pull up a map of the store to see where these locations are that even employees can’t find. The final straw happened when we placed a grocery pickup for the location we have been using for over a year. At checkout, the app apparently changed the location to a different store without a warning or confirmation. So we drove to the location we had been using for over a year. We check in using the app that no longer uses location to make sure you’re in the right place. We waited for over 20 minutes until an employee that brought out a different order, checked for our order. He informed us that he didn’t have an order. So we checked our information for the order only to find out what had happened. We then had to drive an extra 15 miles to get our order. I’m not sure who thought that the new app was a good idea, designed it, or approved it, but in my opinion, every one of these has failed to provide a useful app. I’m not even sure that this review will do any good, other than to let other people see that this app has so many issues that it is almost not worth using.

Horrible update 👎🏼. The new app is horrible. It keeps freezing on me. It’s so slow. I hate the new layout, things don’t seem to save in my cart but then they’ll pop up randomly, it’s like there’s layers within the app, like alternate universes where in one my cart is empty and in the other the cart has all my stuff but I don’t know how to access either one because they just pop up. There are actually 3 active carts under my one account. Two with different stuff and one empty one. It’s extremely frustrating because to make my purchase I had to re-add to cart cos I couldn’t find the one with the things I was ready to buy. The last layout was perfect. It was smooth, never froze. This one is HORRIBLE PEOPLE!!! Please fix it!! I shop with you guys at least once a week. This really has turned me off from shopping through you guys online because it’s so frustrating. Oooohhh and before I forget, why would y’all remove the ability to price check for in store?? Sometimes I be wondering about an item, scan it, and if it claims it’s not available it won’t even let me see the price!!! Before it always did, it would say not in stock but it gave the price!! Please fix this. Thank you.

Just better than Slice Bread. This is so true, that Some Day we will be getting Slice Bread while it's still warm from here dropping on our landing pad everyone will have close to there exit door, where they might get into the tube runner. You'll lay down in this tube, type into the address you want to be at, in seconds your one hundred miles from your last address. It takes seconds for first hundred miles Walmart takes you. You'll make first thousand miles in Minutes Walmart takes you. Over seas or under seas it will take Walmart Hour to minutes to seconds to get you to there east or west coast of where you might be heading into that country that you have typed into that tube and be billed later for the weight of your tube of address you went to, or if trailer tube was also used and if trailer was with oxygen for another human or pet or food for freshness. This is How Our Days Will Be Off The Ground and into the Tube Supplied By Walmart and Several other places. But as For Now I Like The Way I Can Place A Order Today and have it in my hands to toss into to auto and Bring it With Me Within A Few Days is Really So GREAT FOR ME RIGHT NOW !!!! Thank You to All that makes This So Great for Me Now, Randy of the Northern Part of Michigan of the Lower Part. Merry Christmas and Please Have A, Great & Safe & Wonderful NEW YEAR 2022 !!!!

Horrible app and quit deleting my reviews!!. I see all the bought and paid for 5 star reviews are flooding the very top but as soon as you get past them all the one star reviews. The app is utter trash. You can’t find anything. For some reason they got rid of actual departments and show you a select few nod then they don’t even show you everything under those select few departments. Unless you know exactly what you want, browsing is an absolute nightmare. And typing in key words, like, gluten free, will only bring up about half of what the store has. Stuff I saw in store that’s gluten free, didn’t even show up when I searched gluten free, and this is with everything, not just gluten free. That’s was an example. Also I’m sick of stuff showing up as being in the store, you get there and it isn’t there, and if you dare ask for help, employees stand there and argue with you. That’s if you can even find an employee to argue with. Stuff that says unavailable will be available and don’t get me started in the price difference of what it shows you it is online, even if you choose in store or pickup, the vital price in store is usually more expensive. So it lies and then again employees argue with you over it. This app gives me anxiety opening anymore because you can’t just simply pick a department and see everything that’s in it. HATE it. Also this is probably the 4th review I’ve left, from this account alone, so I know they are being deleted.

The new update is awful. My auto updated new version caused me more trouble than ever before. 1) my resent pickup order was sent to another store which is not my designated/preferred store without let me know. 2)I did not receive order confirmation email after I placed the order.3) when my husband drove to our regular store, he was told there is no my order, after 30 min search, he was told the order is at another store 20 to 30 min away.3) he drove there to get our pick up order and was told there I’d no our order there either , all the workers ignored him for more than one hour, no body wanted to give answer, including manager, eventually he had to leave empty handed after more than 3 hs for our regular 20 to 30 min pick+driving time. 4) Walmart successfully charged on my credit card for this pickup and informed me 15 min before my designated time stating “pickup is ready even informed me which item they substitute. Strange??5) the new version is no more work properly on my IPad Pro, it stay in vertical all the time, nor rotation to the need, seem it just just for iPhone. We are seriously thinking give up Walmart after so much trouble and 1.5 yes successful pickup services from Walmart. I want my oldversion back!! Or fix the problems! I am not happy and frustrated .

Manufacture’s Mess Up Noticed Hours prior to Dec 25!. **EVERYONE, PLEASE ASSEMBLE MAIL ORDERED BICYCLES WEEKS PRIOR TO GIFTING!!** Due to my busy work life, “trying to keep up with the Jone’s”, while battling injury and additional crippling arthritic pain from stupid choices made in life, I finally found the time to assemble the bicycle I purchased weeks prior for my Daughter, on Christmas Eve! The box arriving at my door looking as if it were tied to a rope and dragged behind UPS’s big brown delivery vehicle until it reached its final destination?! Thank goodness the bicycle manufacturer packed the bike well enough that it arrived within its severely tattered box unscathed. Assembly was quick and ALMOST FLAWLESS. THE BICYCLE LOOKED AMAZING as I finalized the assembly by inflating the tires. This is WHERE THE ISSUE AROSE, the front tire would not seal onto the wheel rim causing an unsightly bulbous tire hump exposing the inner tube. THE TIRE had a MANUFACTURING DEFECTIVE, making the newly assembled Christmas gift, unridable! No stores were open past 6pm on the 24th and definitely not open on the 25. LUCKILY, I was able to order two replacement, puncture resistant tires online from my local Walmart and will be saving the day after picking them up when their doors open this morning. Thank you WALMART for having these badly needed kids tires in stock!

Walmart delivery is starting to improve. Look, Walmart is finally improving and it’s a must they have because I order almost 3 times a week spending over $100 for food and personal items and at the end of the day when the delivery arrives it’s always short, or the food is missing or the personal items are not available but when I actually end up going to Walmart I see these items are actually available and when I speak to management about it all they tell me that it’s the outside company that shops the items and if they are overloaded with deliveries than you can forget getting all the items you requested or paid for!!! This is terrible furthermore, I have to spend almost 20 mins. On the phone with customer support trying to get all the missing items refunded. Also, lately, I’ve been getting a lot of expired food and rotten food food that’s bad lunchmeat that’s about to go bad it lasts maybe 24 hours then has slime all over it. It’s disgusting I don’t know. It’s poor quality at this particular Walmart or what but this Walmart that I’m speaking about has only been an operation for maybe five years so it’s pretty much a brand new Walmart anyway I hope Corporate reads this probably not, but if they do, I hope they do some about it cause I know I’m not the only person complaining I’m about to take my money to ShopRite now that they do deliveries I know that their orders are going to be accurate. They make sure That.

Horrible App Since Merge!!. I never leave reviews on apps, but I felt that I had to for this one. I used to love being able to do a grocery pick-up on the separate app. Ever since they merged this app with the grocery app I have had nothing but problems with trying to place my grocery pick-up order and have had to delete the app and re-download it multiple times. I especially have problems with the checkout process. I’ve had items that I added disappear from my order when I go to check out. The app has frozen before and wouldn’t let me proceed with checking out. And there has only been ONE time that I have successfully entered my pin for my EBT card in a single attempt for an order. Every other time that I’ve entered it I continuously get a message saying “Something went wrong. Please try again later.” I currently have spent an hour trying to get it to accept my pin and it still won’t accept it. I’ve tried closing the app and reopening it and had to change my time slot because I was about to lose my original one. We’re in the middle of a pandemic and I have an autoimmune disease and three children. This app is supposed to make it safer and easier for people like me to get their food during times like this. Fix the app and/or your current pin-entry company that you use!!!!

Excellent program. I greatly appreciate thes service. Very easy to search thru the app to select the items you want. Prices are shown, and are the same prices as in the store. You can select to allow substituitions if the item you want is not in stock. When you pick up your items you can elect to not accept the subsitute, and you are given credit right away. If you select no substitues then if they do not have the item, it shows that in your delivery notice on the app - and not charged, of course. After you have completed your list, you can keep adding items, as you think of them, up to midnight the day before. When you later go back into the app to add to add items, your list does not appear. You go ahead and select the item(s) you want, click to purchase and it will ask if you want to add it to your current order. Click “yes” then you can review your full order. They send you an email when it is ready for pick up (at the previous time you have requsted). You can also look at the app and see the progress as your order is being prepared. Then go to the store to the Pick Up area, park in front of a number and tell them you are there on the app. Or wait and they’ll come out and ask your name. It’s all simpler than this LONG explanation. Great Servce.

#I❤️WAL-MART!. I am so super thankful for this app! And I’m very thankful for the employees of Walmart as well. I got into a little bit of trouble in my younger years when I picked some things up at Walmart that didn’t belong to me. And I got in trouble when I went out the door. I was told never to go back into Walmart ever again but I continue to go back into Walmart and I continued to shoplift. I haven’t stolen anything from Walmart since 2014. When I go into Walmart I give the employees a great deal of respect. I got into a little bit more trouble and my attorney was able to get my Walmart charges dismissed because I picked up some federal charges. Now I shop at Walmart probably five days a week and I probably spend at least 3000 a month there. When my little boy acts out in Walmart or for instance once he put some thing in his pocket I brought him back inside and made him tell them what he had done. And he ask out and he screams and yells I take him to the front and let him know that he’s on a camera and this is not how you act in public or at home and the Walmart employees have always went above and beyond to help me correct my seven-year-old son. Walmart truly does go above and beyond andI’m happy to call Walmart my family any day of the week! Yay Walmart keep on providing excellent customer service! This Honorably discharged Veteran thanks you so much! 💥

The first time I am writing a review on any topic... I am going to say that you are a greatly talented artistic genius and a very gifted and well rooted people who have done so many great deeds in your career and have helped others to achieve the highest level in the profession of art and to inspire people who are passionate about their craft in the field of beauty in the black market in general is very much appreciated by all the wonderful artists who are doing so much to make this amazing community a success in the future of our world in the future of the whole generation and our future of our country as a whole we have a lot more to continue our world as we are a greater and prosperous and better place in this world of our world as you are the people of value to our voices in the long term I am so grateful that we have a wonderful and beautiful people who have made a difference in our lives and we are all officially a very specialized team that is a greatly appreciated member of your company and that is a truly amazing and trustworthy people who will be the greatest of all people of our society to our community we will be the best of ourselves I am always here to support each and everyone of your company you have made a huge part to help inspire others..

Getting Worse and Worse. I used to love having an app for curbside pickup. It was more challenging to shop for curbside pickup when it was merged into the other Walmart app, but I still managed. Recently a new version of the app came out and it is terrible in many ways. The search for food items is challenging. I just searched for, “hamburger buns” and it couldn’t find any items. I searched for, “buns” and the first thing listed was, “hamburger buns.” Meanwhile I couldn’t get anything searching for, “fudge stripes,” but was able to find various fudge stripe cookies using a four word phrase. Every search seems to take several tries to find a phrase that works. Last time I ordered, the app told me that my order was delayed when it was ready. This made it impossible to view and approve my substitutions. I finally called and found out that my order was ready. Several hours after I picked up my order, the app notified me that it was ready for pickup. The new app is hard to use on my iPhone because only half of the left column of item descriptions and buttons to click show up on my screen. I have a time reserved for this evening, but getting through the ordering process is such an ordeal that I have decided that it will be quicker and easier to shop and a less expensive store in person. I used to do Walmart Pickup orders 2-3 times a week because it was quick and easy, but now they hassle of dealing with the app outweighs the convenience of curbside pickup.

The app is always having technical issues!!. I shop at Walmart a lot so I use the app pretty frequently. But for some reason it is always having technical issues. And not just occasionally but almost daily and for weeks at a time too. And it’s always the same issues to do with my cart. Usually it’s when I try to remove something from my cart, I get a pop up saying it’s unable to remove item at this time and to come back later. Same thing if I just click ‘save for later’ to try to remove it that way or when I try to remove an item by using the quantity tab, I get the same pop up message. And sometimes the app won’t even allow me to view my cart at all, it just says they’re having technical issues at this time and to come back later. But it’s days before the issue is resolved. So I’ll go to the Walmart website to try to checkout that way but it'll say the same thing there as well. So it seems it’s not just a bug with the app but Walmarts entire online platform is having these problems. And I get that technology can be finicky and all but it’s so frustrating when happens so much and it’s the same issue every time. Plus waiting days to be able to finally checkout means I missed out on whatever deal I was trying to get. So not only is it very inconvenient for customers but it also can’t be good for Walmart either to keep losing out on so many potential sales. SO IF YOU WANT ALL MY MONEY WALMART PLEASE FIX THIS PROBLEM ASAP!!

App is broken. I have been using the Walmart app for years, using it for grocery delivery mostly and all these years I have started to notice some very annoying bugs or problems. Numerous times (actually 99% of the time) I wanted to order one of my usual staples for my house and the app always says out of stock or shipped only, I have gone into the store and seen my product there on the shelf. Here recently I have been trying to add products to my Favorites list to save me time while shopping online and the app won’t let me save my everyday items so I have to go through the search to find these products. Also, there is no save feature for this app, it would be nice if we could make a list, save it, and just do a one touch purchase action to reorder the same thing we ordered before (saves even more time). I have tried updating the app and nothing seems to work or go right. I hate going in to my local Walmart because of peoples screaming and annoying offspring, and not to mention my state made it illegal for me to use the public womens restroom because I am Trans and as much as I don’t feel like getting arrested for simply just needing to pee I’m not ready for prison either (as that is where I will end up if someone tried to stop me). Also, the app does not accurately update inventory and when they say they have something they really don’t or vice versa.

Gonna stick with Target. As soon as I get my 2 items that I have coming that won’t come on time I will be deleting the app and never going to Walmart or using this service again. So canceled the items I had in order and went to the target app and bought them there. Within 2 hours they get shipped and didn’t pay anything extra shipping. So just checked on the status of an order that told me it was shipped and I was told I would get it 4/27 end of day and now fedex is telling me 5/2 end of day. It’s just sitting at fedex. I understand all the craziness that’s going on right now but don’t tell me I’m going to get something a date and then it’s 5 days later. Will be canceling all the orders that haven’t shipped today and placing them with target. Came to this app cause some of the stuff I wanted to get off Target you had to pay so much to get it but I have placed a few orders and still waiting for stuff to ship and I have about 3 days before I have to get it. Was going to cancel my orders but you get apps like this where you can’t do it all in the app it makes you go elsewhere to get some stuff done. Let me cancel an order in the app not have to go to the website and sign in and do it there. The link in the emails to track an order you would think would take you to the app but no it takes you to the website and again you have to sign in. I don’t always have my passwords next to me and don’t use the same one for every account I have. Just like the company the app is below par.

Terrible. I used to love using this app but ever since they updated the app it has gone to crap. First off I’m going to begin with when I was in the app I clicked on the little thing at the bottom that ask you if you want to give feedback and when I was doing that as I was typing it just erased everything that I had and made me start over that’s already a red flag. So, I’d like to say the new user interface design is garbage quite literal garbage all right. There was absolutely nothing wrong with the old app … nothing wrong. So for example now when you click on an item it has the stupid pop-up instead of just bringing you to another page. Which is extremely annoying and does not look good. Next, you can no longer add items to your list in the app. Now I don’t know about the people working for Walmart but having that ability in a mobile app is very important nowadays. I am not going to sit here and turn on my computer or open my laptop to add items to my list. On top of that for a good amount of time at the beginning of this unneeded unwanted app update you could not scan any receipts now I figured out that you have to now go to your history just to scan a receipt. The old app you did not have to go through all of that you just clicked on the scanner which could be used for receipts, and products. I will never understand why companies will take a piece of technology then completely ruined it.

App is Misleading & Not User Freindly. I tried to use this app to create a shopping list of grocery items only because that’s why I wanted to use this app for. I am on a tight budget so I know what items I want to get when I go into the store to purchase them (I refuse to purchase anything online). The items I’m looking for says there not available thru this app & says there not available in store but are available for shipping only with a much higher price tag. Although when your in the store there’s plenty of said items with a different price than on the app. Which makes it difficult when budgeting for that shopping trip. It’s happened on multiple times. The app also shows products of a certain brands but when trying to find that brand in store you can’t locate it. The locations of each product in this app shows there in a certain aisle but when in store that aisle is nowhere to be found or products are in the wrong locations. Then the price scanning feature doesn’t work at all, says items not available when I pulled that item off of the shelf without a price tag for that item. Then there’s the navigation of trying to find a category thru this app and it’s a horrible process, just like there website which keeps changing on a weekly basis. I won’t be relying on this app because it’s misleading and it’s not user friendly. I gave it 2 stars when I should really give this app a negative -5 stars.

Website and associated emails misleading. Walmart does not have their website and associated email instructions working properly. The app says things like free delivery but then when one gets to the checkout, it says delivery not available. Walmart also does not restock their items in anything remotely close to a timely fashion. When one wants to reorder something, typically it is not available at one's Walmart store location of choice for an unacceptably prolonged period of time - if Walmart wanted to do more business and satisfy its customers, it would keep much better track of inventory and keep its stores stocked with items in demand in a much more timely fashion, instead of expecting customers to go to other much less convenient locations to get the items they want. Also, when Walmart sends emails to notify customers that items are ready for pickup, it gives false instructions. In my most recent experience, the email instructed me to drive to "pick up" to have the item brought to my car, but when I arrived, not only did the employee who answered the "pick up area" phone line tell me I could not pick up my items there as the email instructed, but he hung up on me when I questioned him about why the email gave false instructions. The discourteousness of this employee either reflects poor training by Walmart or just low quality personnel hired by Walmart. Either way, it does not reflect well on Walmart.

Grocery pickup. The latest update to the app has ruined everything when you do grocery pickup. They used to send a message when your groceries are ready. Now you sometimes get the text hours after you are home with your items, sometimes you never get the text. The app no longer has an option to check in when you arrive to pickup your groceries, even tho the text has a link telling you to check in… the link doesn’t work anymore. There’s a number to call to check in when you arrive, but the phone rarely gets answered. I’ve had to stand in the middle of the parking lot and try to flag down a worker to check in! You’re supposed to get an email receipt for your groceries… sometimes it comes, sometimes it doesn’t, sometimes it’s days later. The email has a link to give a survey on your experience (which used to always get 5 stars from me), that doesn’t work anymore either. Last week I bought 4 oranges. When putting away my groceries, I noticed one was moldy. I tried to start a return on the app (which I have done before), it said this order was no longer eligible for returns! Yesterday I couldn’t get checked in until 50 minutes after I arrived! I’m on my last try with this store because of the changes to this app! PLEASE FIX THIS APP!!!

Shipping, isn’t.. I didn’t have any trouble filtering between pickup and delivery. I chose shipping. All of my items were marked only available for shipping and not available locally. Orders were still sent to local store despite still being bought for only shipping. Even my receipt states my order will be shipped via fedex and the dates to expect them. Then Im told they are delayed with no communication and then cancelled because they were sent to our local store and cancelled because the inventory wasn’t available in store. That’s why I chose shipping. Not local delivery. Not in store pick up. This has been happening for over a year now. Orders are consistently broken up. One thing will be shipped while the other half is sent locally. Half of those items are usually cancelled, always delayed. Their online experience has become as unpleasant as their in store experience. Zero Stars. Original post: Order items for shipping. No matter what they are sent to our local store even though I only chose items only available for shipping via ups/fedex. Items are consistently delayed by store and eventually canceled because they don’t have someone to deliver locally or the inventory to fulfill order locally which is why I chose shipping in the first place. If I wanted items from our local Walmart I would go in and get them. If I chose shipping that’s how I want to receive them. Disappointed by lack of actual options. Don’t recommend

Got charged 98 bucks when I didn’t sign up. I had this app for a while and really enjoy it however one day I open it up and there’s a add telling me about the new member ship plus. Well I’m not interested so I click the x button. Later on I got charged for 98 dollars in our bank account from Walmart, I look at my emails and purchase history and saw no 98 dollar payment charge. So we thought our card was stolen. However after a few days I go back to my account and I saw it said plus on it and I was like “ I didn’t pay for that” then I checked how much it cost to be a member (98 bucks) and I instantly knew that’s were our charge was from! I was so upset because I DID NOT SIGN UP FOR THAT. I would have known if I signed up for something that’s 98 BUCKS. Well I look on Walmart website and it said it would not be refunded!! But I never even sign up for the plus account. I didn’t even get a email of the receipt for the plus account. So I connected Walmart and since it was less then 5 days of having the pluse account, they would refund me. So greatful for the lady who helped me! Most companies are like “we can’t refund you since you already payed” but nope, she was very happy to help and I’m extremely happy it got fixed. However if this is a bug, please look into it. So if you get charged randomly 98 bucks, make sure you didn’t some how accidentally get Walmart plus.

Walmart App usually ok. But…. In the past couple months I’ve had multiple price contradictions between the app and actual in store pricing as well as in store shelf marked prices contradicting the register check out price. Twice, over half my items were being overcharged at the register. I now must take photos of shelf prices before going to the register to check out. Many are small differences that most people likely won’t notice. Yesterday’s and this morning’s app experience was disappointing. App provided the option for a ship to store / store pick up at the beginning of the mattress order for the Glasgow Ky Walmart which I’ve done before for a job site there. But this time the app only allowed the mattress to be shipped to my home address once in the checkout app area. I called Walmart support last night. The customer service agent was courteous and stated to try the order this morning as he would have the tech department resolve the issue. However, issue not resolved and had to accept the mattress to be shipped to home address which in this case’s circumstances is quite inconvenient. I don’t like complaining but I am submitting this review to hopefully encourage Walmart to resolve this kind of problem including the app and in store pricing problems which is sort of a” bait and switch “ scenario; intentional or unintentional: the end result is the same.

Too many bags/app glitches. I ordered 18 items and got 17 plastic bags. When I called customer service I was told that every time I place my order I can call customer service and they will contact the store and tell them that I don’t want so many bags. What kind of solution is that? I was told that was an easy way to handle it. What is easy about calling customer service? Why can’t there be an easier way to note not wanting so many plastic bags through the app? Why is Walmart so against conservation and the environment? Publix actually thanks customers when they bring their own bags. I have been getting my groceries delivered for months and I am overrun with plastic bags. I also have encountered two major glitches over the last four months. The first was that I couldn’t place an delivery order but I could place an express delivery. That took a month to resolve and customer service never notified me that the problem was fixed. Now for the last two weeks when I try to check out, I get a pop up that says I need a minimum order of $35 even though my order is over $35. Customer service is absolutely no help...use another browser, another device or do some troubleshooting. I found a way to get around it, but what an aggravation. I don’t plan on renewing this service.

Horrible App Redesign. The app redesign is terrible. The search filters don’t lock so you wind up having half your crap in a separate cart where they want you to pay for shipping when you are trying to do a pickup order! Then, half of what you want is “out of stock”! Twice I have tested this, showing out of stock for pickup while in the store looking at the item. Not to mention, you have no control over your order. On Instacart, you can work with your shopper on replacements and extras. On Walmart, your order has to be placed usually the day before, half the stuff is for shipping only, leaving you no option but to go elsewhere for those items, and you don’t know if you will get everything until 30 minutes before pickup where they don’t let you choose replacements! Horrible. If you don’t pay attention to other shopping apps, you will fall behind in this game. I canceled my Walmart+ because every time I did delivery my order got stolen by the drive and your app redesign makes shopping stressful and inconvenient. How do you expect to keep customers with this horrible thing? Improve your shopping experience for app users, and I might be back. Good luck with this travesty. I do not recommend this app, store, or their yearly membership. Use at your own stress and risk!

Circle back run around!. I ordered 2 tires today in store at the tire center with the counter person confirming they were in stock and ready to be installed after purchase at their Walmart store after confirming purchase on the Walmart app I recieved a message from the app that tires would be ready for pick up first at 4:30 Pm this was at 2: pm so I drove 30 minutes back home and called in at 4:30 to see if they were ready, the auto center is open till 7:pm so plenty of time (I thought) to get them put on! I was disconnected after being after being on hold for 40 minutes, then called back and told that the order was cancelled and the tire center closed early, and they would have to be reordered and try the whole thing over another day! Every time you call to ask for the tire department you have to listen to a prerecorded 5 minute recorded spiel about Covid 19 before you can even press a department number to talk to someone and the Auto center isn’t one of them you have to go through the switchboard first and Wait for someone to answer and then ask them to transfer you to the auto center then you have to wait for someone to answer that phone which if they don’t in 5 minutes or so then you have to go back through the switch board and start all over! So if you don’t have a job and can spend a few days trying to get your tires put on to save a few bucks on some cheap tires maybe that’s fine, if not go another route!

0 stars. i couldn’t rate it 0, but i would if i could… anyway signed up for walmart plus for the delivery option… to get groceries… i thought it was a good idea, boy was i wrong… i made an order online in the morning at 8am, waited all day until 11:38pm still NO order delivered, next morning i called and talked to customer service and the lady i talked to had no clue why i didn’t receive my order… so i asked her do you think if i made another order this morning did she think i would get my order ( this was the next morning) she told me yes, it should not be a problem… so i made another order for groceries at 8am again… waited all day nothing, called up there finally someone answered phone and guy had no idea why i didn’t receive my order… he said he would talk to the manager and she would call me back… unfortunately i never received a call back not even a email or text… NOTHING….!! no communication…. let me just say… i don’t know how walmart is still in business if this is the way they treat customers… i will be calling the better business bureau…. i thought they were a good company until now, i was wrong!! to the CEO of this company ; train your employees how to do there job better because they obviously have NO idea how to do thier job…. you are suppose to provide a service to your customers ( especially walmart + customers) and you are not doing that… personally i think this is sad and just bad business.

No longer my go-to shopping app. Updated Review 27 April 2023: For as big as this app is - 350+mb - it offers far less in usability than its former offerings. Pharmacy is no longer available in the app to Manage my Family’s Prescriptions (that has to be done in my Browser on the Website) 🙄 which is not convenient at all. Search continues to be abysmal using Filters. And the amount of foreign, 3rd Sellers now makes it so I have to pay close attention to whom I’m ordering from so as not to get scammed! If it’s not directly Sold By Walmart, expect to either not get a shipment at all or be sent something different than what you ordered. Pay close attention to what you’re clicking on! I miss Ship Store To Store because my local stores often don’t have what I want in stock, but it will say it’s stocked in a store 300miles from me. I can’t go there, and can no longer ship for pickup at my local store, so that’s gone downhill. My Lists are more difficult to find in the app & require several clicks to finally get to. Sometimes I’ll see something in the run - while in a waiting room - and add it to a List to come back to to see if I want to order it, and trying ti get back to my List is more difficult; although I do appreciate having Lists. The app just needs to make them easier to find, like they used to be. The app continues to go downhill, along with the physical stores. It’s sad, I used to do a lot of business grocery shopping & ordering with Walmart.

Used to be useful, not now. I was standing in the store and I use my app on a truly daily basis because I work there. I was helping a customer and the app made me do an update. I don’t know if somebody is just making changes to look like they are being useful to keep their job, but this update is trash. If its the same people that made the changes to the apps for working there, it makes sense because they are now useless trash now too. We barely have employees so its great that some guru decided we didnt struggle enough so lets have customers constantly need help because the app is useless. If Its not broke, leave it alone, good grief. Li uugh u You cannot easily change the store you want it to use, it used to make a lot of sense that you entered one say to do ONLINE Grocery pickup orders, and press the other option was for online ordering and now its just a mess. I know that in store #423 that if you scan a clearance item it will not give you a price at all. It will always say “item not found at this store”, but yet its in your hand. When you pull an item up, you could click to have it check other stores, but not now. Just opening the app at all is terrible. I know my phone is full, but before this update using the app was easy... now just clicking on the app takes absolutely forever to load the page up... then i need to search and start to type and it gets stuck on ONE letter and still takes forever. This app is a useless piece of trash!!!!!!!!!!!!!

Run around. I ordered six items. At first all but one was going to be delivered to me. I went in to remove the bug spray that they wouldn’t ship, so I didn’t have to drive to the store. I went back to the cart, then the air mattress wouldn’t ship I would have to go to the store for that. So I went in and put the bug spray back on, since I had to go to the store anyway now. I moved everything to curb side pick up. A day later I get a message that the air mattress and bug spray are sold out. I had to sign up for the app to find that out. When I read that, I got a text saying my order is ready for pick up. I wasn’t posted until 12:30 pm today. But was sent 12:05 am. So I wasted all morning waiting to be told I need to go to the store to pick up items that were able to be sent to the house. So I have to drive to the store to pick up three things I could have had yesterday if I drove to the store, went in a purchased them. I could have sealed my tent yesterday and packed up by now but I had to wait till today. I won’t be home until 1:30. By the time I seal the tent and let it dry I have to pack it away tomorrow. So I’ve been put out for two days only to get three of the six items I need. That the app told me that you have can ship them then, can’t ship must pick up, to no we really don’t have those products. What a waste of time and effort. Now you want a nick name only to say I can’t us it because it is taken.

Walmart is sending Walmart customers. I’ll be going to target I’ll be showing at Food Loin and Target for my food needs and buying all my stuff that are none groceries Target. I have been experiencing the worst customer service. The people in countries some have never heard of is wanting to talk to somebody in a USA only not someone that can’t understand but the one thing they have down is too mistreated and they don’t care they are not worried about surveying mistreated because. There’s nothing wrong with talking to AMERICAN S Walmart will never stop there sorry customer service. They are like. Do you really think I care? And I was promised that I would be taking too a supervisor would call me back. I hate Walmart and for there cheap hiring people in out there customers like crap and don’t care about the customer service of people in the USA But Target and Food Loin hiring USA customers services. Last order from me to a HUGE FAILED CUSTOMER SERVICE THEY SHOULD REMEMBER THERE DADDIES APPROACHED IN HIS CUSTOMER SERVICE. He even flew is on plane to Wadesboro no had had everyone sitting on the carpet on the floor with him. And he knew without perfect customer service he would fail. That was not like Mr. Walle as a nickname which he loved. That’s the Walmart ways now never. And his dream sold out for money the only things his children have know about his children running this great idea. So there they go money grub sorry kids.

It isn’t simple anymore. Took away Everything Good.. NEW: They put lists and everything else back onto the app. Yay! I don’t know why they took it away, but they seemed to have listened after two years. OLD: They changed it and made it to where you’re only ordering online now. I liked the other version better, where I could check the availability at other stores myself. However, you can’t do that anymore unless you go back to the home menu and change your store. You can no longer see “other pickup options” for availability, and you can no longer access many things on the app, such as my list!! That’s how I did my grocery shopping. You can only add items to the cart now. I want to shop for myself, not make an order. You have to go to another section in the menu and there are many features that take you to your internet browser. They don’t actually have those features on the app anymore. They changed this (according to the Walmart website article) sometime during September 7th-9th 2021. That’s when the new update came out. I hate it. Change it back. Nothing is separated like it is supposed to be. I don’t want everything to go towards online orders. I want to see availability and be able to do everything in the app like before.

Love the pickup. Absolutely amazing! I get to order all my regular items at the touch of a button and suggestions are giving if I would like them to be for adding prior to checkout. Everything has full color pictures for the items just in case I have questions about what I am ordering. I order online and can even use my ENT card right there at checkout so when I get notified that my order is ready (whatever time I reserve during my order) I just head to the store, park in one of the several clearly marked parking spots dedicated to pick up orders, then check in on the app to let them know what spot number I’m in and what color my car is, they come out very quickly every time, put my order beetle in my trunk or back seat and then that’s it! No more dreading finding a spot to park, no more trying to push through either people who aren’t moving fast enough or dealing with a bunch of Karen’s, no more standing forever in the checkout line listening to how much everyone hates waiting around or complaining about the lack of employees, or smelling and seeing things I can’t UNsee- I mean this may just be the best thing since Takis JS :) way to go Walmart !!!!!

Merry Christmas To All. I’m just ordering what I can afford. I’m ordering this for my Mom, and Sister. I like how easy it is to order. I’m finding myself thinking I was missing something from my Christmas Spirit. I’m not worried about getting anything for My Husband and Me. So my family will love theses items I ordered. I was an associate at Walmart store # 1695. Was terminated because of my Right Shoulder being Injured. I missed months of work and was unable to come back because I’m still under Doctors care. We don’t have my income. Im sad I'm not working at Store # 1695 and I loved helping the Customers and tried my hardest to do a great job with the most Important part of my Job the Customers. I also miss all the co-workers I worked with. I wish there was a real Santa Claus. My dream is to help some families that I know who don’t have much and too proud to ask for help so their families have a Merry Christmas. Dads that are paying a lot of the pay check to their children and Mothers tell lies about my Sons family so we don’t get to spend A Merry Christmas ever with my Grandsons? We’ll I just wish for happiness to everyone in know. Merry Christmas I’ve worked hard all my life and when I found out there’s no Santa well that that hurt. Merry Christmas and Happy New Year. Hope and peace to the World. SJ a former Associate of Walmart # 1695

New Changes- Not Good. Ever since they combined grocery and retail it has been nothing but problems. Concept was good, execution is horrible. Navigation, menus, and lists are cumbersome and confusing. Before change, we were able use app under one account between my phone and wife’s, which allowed us to each create and edit our grocery list in unison. We both have the same iPhone, iOS version, and Walmart app version…. But neither app looks the same. Her app looks totally different than mine. I’ve tried uninstalling and reinstalling both, and logging out and back in. We can no longer create our list between phones, changes do not sync. Furthermore, we have a 50-50 shot of even getting our groceries. Seems our orders get stuck in limbo. Either “we are preparing your order” or “out for delivery” , but never arrives. Worst part is they put a charge hold on your bank account and it takes weeks and numerous calls for them to remove hold, which ties up our funds. I’m still waiting on our hold release from an order I never received on Labor Day, two weeks ago. My app still shows my order in progress and I can’t remove / delete the order. Every time I call their customer service on these issues, they just apologize and say the will fix it. I get that it’s a new world with covid. But, we didn’t have these issues the first several months of the outbreak. Seems our issues started when we forced to use the new App.

App is lacking- missing items. Not able to fulfill my whole order. Almost every time I order, I am not able to get the things I need. Yet at the same time, I know some of them are actually in the store and on the shelf. That's frustrating. It's also frustrating that I am paying for a service that isn't completely fulfilling the order. Then it feels like last minute until I find out a key ingredient or item is missing. If I had known that during my order, I wouldn't have ordered the rest if my items! I would have changed my meal planning into something else entirely. My feedback is that people need to know up front, while ordering if something is missing or unavailable. While they do this with limited items its not sufficient. The app needs to be updated or changed so that people know immediately while ordering if something is not available at their local store. There are enough tech savvy careers and intelligent people in this world to solve that issue and Walmart needs to be willing to compensate them adequately to get this problem solved or people, including myself will continue becoming so frustrated that they/we will be ending our service. We are subscribing for a service that is greatly lacking. Seriously...almost everytime, things in my order are missing and It's after I already paid and planned around those items! So frustrating!

Delivery Nightmare. The first time I ordered grocery delivery my order was stolen by the driver, but when I contacted Walmart support I was met with excellent customer service. I ordered a second time without problem. However today’s just been a nightmare. I had my order scheduled for 7-8, and at 6: 46 received an email my order would be there at 6:52. At 7:13 I get an email letting me know the substitutions, and what was unavailable. 8:20 rolls by so I use chat assistance to contact a customer service agent, where I’m assured my delivery will come, it’s just taking longer due to higher volumes of merchandise being ordered. 9:10 comes so we called to ask on the status of the order (we doubted it was coming at this point but wanted to know what was going on). We were then rudely told that no one was home (uh, yes we were) so the ordered was returned by the driver, that the store was closed, and to call back at 8am to get my order rescheduled. What?! We seriously waited hours for our order only to be told off, and to call back the next day. Why couldn’t he just reschedule us or refund us, save us the trouble having to go through this again. And the whole time on the Walmart app it just said the status of my order was ‘preparing’, and still says that. This whole process has been a nightmare.

Why?????. This app desires some work!! It will just cut off on you and will jump back to the top of the page when you are looking through the items then you have to start all over again!! I loved having the grocery app separately!! It was very easy and a great service to have!! I have been extremely happy with this service and they always pick out the best quality of food for me!! I just like having the grocery app separate from the store app!! I also don’t understand why everything that is non- perishable can’t be shipped, and why is everything out of stock and what happened to the different brands of merchandise???? I know some items are short supply right now but the website is not showing all the stock anymore. Some Great Value brand items are good to buy and some are not good so how bout getting it fixed and keep it simple to navigate and it should keep your favorite items separate like all the yellow corn together then all the white corn then all the mixed fruit then you can check out the prices of all the different brands and see what the best offer is. Just a suggestion!! But thank you all for everything you are doing for everyone!! GOD BLESS YOU ALL!!!

Never work’s correctly. The app tells me I have hours to add items to my existing order. Every time I try to add items it says there is a technical issue. Every. Time. The same payment method is used, the app is up to date, my phone OS is up to date. It doesn’t matter how many updates I install it always, ALWAYS, gives me a technical error that they are trying to fix to check back later. The search results often turn up items that are laughably in no way relevant to the search terms. Similar items are also often completely irrelevant. It seems that it only gets worse with each update. If I can’t add items to my existing order after several updates I question the competency of the people working on this application. None of the updates seem to have any effect other than to make the application more obtuse and have yet to address the most glaring issues such as the inability to add items to an existing order. This has been happening for probably six months now. Please fix this problem. I’m a Walmart plus customer and this is really a feature that should work properly for anyone using ANY payment method especially if it’s the same one that was used for the original order. You can’t even change the payment method to add items and that seems like a huge swing and a miss. These seem like basic features that should be working or even existent in the app.

Price difference between app and in store purchase. I never had a problem using the app and on numerous occasions I’ve found that products in the store are priced higher than they are in the Walmart app. Because at times I cannot find a price on the shelf for an item, so I will open the Walmart app and scan the barcode to get its price. Only to find out that It is marked at a higher price in the store which ill discover at check out and most employees will go ahead and change the price on the item to match what is listed online as long as they can verify the app’s price. However I have come across a couple employees who state they CAN NOT change the price to match what the app is showing to where one employee stated and I quote “Walmart does not price match Walmart prices!” That left me confused beyond the point of scratching my head and had to be one of the dumbest explanations I’ve ever heard on not wanting to change the price. I understand how Walmart no longer wants to match prices with its competitors but how can you not match the price with yourself it’s asinine and down right exhibiting corporate greed. If you could get this issue lined out and have your employees all on the same page that would be great especially if you take it in the direction that they are to change the price to the lower one the app is showing as long as it is within reason.

Why fix something that isn’t broke. I hate the new update. I for the life of me have a hard time trying to change the store location (still haven’t figured it out). When I scan the price of an item I know is on either rollback or clearance the app shows the regular price regardless and sometimes on clearance items don’t show the price at all. I like how on target and Kroger you can make a grocery list and shop from that list on your app. I don’t see that option on the Walmart app. When I go to use the price checker it you always have to tap “got it” on the screen before you can scan anything. Like why do I have to read your message about “shopping smart with scanner” every single time? The app was fine the way it was. I don’t even do these app reviews but I felt kinda strongly about them changing the app because when I do shop there I always use the app. Only reason I gave it a 3star was because the convenience of Walmart pay. I wish I could still get my paper receipt when I use Walmart pay as well. At least there should be an option whether or not the customer wants it printed. I use rebate apps and often need my receipt. I also think you all should consider letting your customers use apple like most stores. Maybe then I would at least be able to get my receipt printed

Changes made this app worse.... At I started using the app at the height of COVID. It was simple and great. Now they are trying to maximize profits by merging the grocery app and full store app, and it has made food shopping loathsome. I literally never write reviews, so the fact that I took any time out of my day to do this is proof of how annoying this new purchasing experience is. After the change if you ever want to shop for anything, it is a confusing many stepped process. Did you not have a UX or UI team working on this at all? The literal point of good design is to have the least amount of clicks as possible. Now, instead of groceries being clearly labeled by department, I have to use the “Search bar” to look for specific things, which cuts out browsing altogether. The worst part is that every time you search for a food, you then have to click AGAIN to say that you only want to see foods that are deliverable. WHAT?!?Why? If I have a grocery list of 50 things, that is 50 times I have t click the “delivered” button. The worst is when I put something in my cart and find out only when I am checking out that it is not even in store and is being shipped from a separate location. I LITERALLY JUST HAD KETCHUP SHIPPED FROM A SEPARATE LOCATION. IT CAME IN ITS OWN BOX. Not only does this not make sense, but it is terrible for the earth. Corporation like this are destroying the planet for no reason. TRY INSTACART

Always polite and efficient. They quickly had my order out to me and were very helpful. I really appreciate their politeness and delightful attitude. Completely separate from that, I was disappointed that the only thing I really wanted, you were out of. It was the Butterball Turkey and you guys didn’t have it even though online it shows some items, like 3 bottles of Cooks champagne left and 7 bottles of Andre champagne left. However, it didn’t say how many turkeys you had left. Which insinuates you have plenty. I mean, if you are going to show you’re low on champagne, which I appreciate, and if I would’ve not received it, I would’ve understood because I knew you were low on it. Well, then why don’t you also show your low on the turkey. I put my order in around 2:30PM or 3PM and if any product was low, I suggest the shopper should’ve been immediately shopping and set all potential main course items and/or anything that’s low in stock to the side for the customer. If you look at my order today, you can tell that I was shopping for my Thanksgiving dinner. I live in Blanchard and only choose your location because none of the other locations have that Butterball Turkey in stock either. If I would’ve known you weren’t gonna have the Butterball Turkey, I would’ve placed my order at a later time. Thank you for your time and I will hope you make changes after my submission of this suggestion.

Something has gone wrong. I’m not sure what the problem is because I used to have no trouble with this app or ordering online. I always had a fairly smooth experience. However, for the last month or so, I cannot check-in the way I used to when my pickup order was ready. I used to get a text and email. Now I only get an email, but when I try to check in with the email, there’s some sort of glitch. It doesn’t take me to the same screen in the app that it used to. It used to estimate my distance to the store I was picking up from, and then it would have me enter my parking space number when I arrived. For some odd reason, it doesn’t do that anymore. The associates are always nice and helpful in looking up my order, but I didn’t have to go through that process previously when the app was working correctly. Then today I am trying to add a couple of items to my pickup order for tomorrow, but it won’t let me add them to my existing order. It’s creating a new order instead and wanting to charge me a fee for not having a minimum $35 order. It will let me adjust quantities on items already in the pickup order, but it isn’t letting me add anything new. I used to have no problem adding items (within a certain time frame) after submitting the order so I don’t know why it’s a problem now. Not sure what has changed, but it is definitely not as user-friendly as before. Please fix…

Overcharged and weird debit tactics. I quit grocery pickup for quite some time because of multiple issues. Either I didn’t get groceries I was charged for or weird debiting tactics were way too questionable. So here I am, giving this another try with 4 successful weeks of grocery pickup without any issues. Until today. I balance my checkbooks every Wednesday. When that is complete I put in a grocery order to pickup on Thursday. My account is always debited for the groceries I received by the following Tuesday. Hence my checkbooks will balance on Wednesday. Get it? So I look this morning & my last grocery pickup was debited on Tuesday (like normal) AND it has cleared. It’s not pending. It’s money Walmart has taken from my account- paid in full- correct amount- fabulous. But another charge (a day later) is pending in my account for some random amount that means nothing to me. I call & this is what they tell me- it is a hold amount for my last grocery order. So they got paid on Tuesday, all of their money, for all of my groceries & that amount is no longer in my bank. A DAY LATER, a “hold” amount is debited for groceries I’ve ALREADY PAID FOR. But no worries, Walmart will refund that hold amount within 10 business days. People, you can’t make this stuff up. I am a business owner. I would NEVER conduct business in this manner. Folks work hard for the money that you so carelessly play with.

Together when apart. We have loved this service and app since the pandemic. Our family ended up being separated by three states when the COVID seized the nation. My husband and I had “dates” on the phone ordering his groceries. We would discuss his meals for the week including his lunches for work, I’d add what he needed into the cart through the app then I would place the order for him to pick up at the Walmart around the corner from our home in Wyoming where he was at. I would always add something special and extra; his favorite dessert, a snack I thought he like for his lunch. Then after he’s pick up his order, which was always easy quick and simple at our Laramie Wy Walmart, he’d call to tell me what he got elated by the special items I’d thrown in he didn’t know about. It was so easy I’ve done it now for my kids too for those holidays we couldn’t be together I’d buy them a meal. When they were feeling down and I thought they could use a banana split night with friends I’d order up all the makings and have them pick up their order at their local Walmart. And never ever a problem with ordering or picking up ( outside of shortages during hoarding but that wasn’t a flaw in your system just our nations mentality) Thank you Walmart for making it easy to continue loving my family through food even when I can’t be there next to them.

App is great but needs some improvements. I think the app is great, but as with all things, there’s always room for improvement. It would be really nice if you could look at the grocery pickup substitutions and opt out of whichever ones you don’t like before you even get to the store. Since I can’t do that beforehand, it forces you to talk face-to-face to the worker to identify what you don’t want, then they have to spend their time on their scanner and in your trunk digging through your groceries to try to find what you don’t want. It wastes everyone’s time, plus this is just further exposure during an activity that’s supposed to be darn near contactless. This applies to the site as well, both of these things could be better. Also, sometimes when I search for something, it’ll bring up only certain options but when I select one and then look at “similar items,” it’ll show me more options of what I actually want. For example, if I look for “Kiwi protector spray” to find Kiwi protector spray for a tent, the single thing that comes up is Kiwi Camp Dry Performance Fabric Protector Spray (which is not exactly what I want). But then when I select it and look in “similar items,” the thing I actually want (Kiwi Camp Dry Heavy Duty Water Repellant) suddenly shows up... maybe my keywords aren’t the best, but I feel like it’s not too far off base, especially if I put Kiwi and spray.

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App bug NOT being addressed!!!. I have been having an ongoing problem since at least last November. The problem is when I scan in my receipts or type in the TC# manually it always comes back receipt added with a green check mark. The first four or five items show up in the main purchase history listings but when you click to get the full list from that just scanned in receipt it comes back blank not showing any of the items. Further when you click the receipt icon within the detail page it comes up blank not showing the receipt or any of its information at all. This happens usually on every other scanned in receipt. Sometimes I get lucky and three or four will work properly but it’s usually every other one. I cannot find where to contact the actual app developers. I tried chatting with a customer service representative several months ago but clearly he had no clue what I was talking about as no corrective updates were ever released and I continue to have the same problem. It’s very frustrating as now I have to hold on to the paper receipts that didn’t process properly. Due to this issue I can’t in good conscience recommend this app as the frustration and aggravation this causes is just not worth it. I sincerely hope they find the cause of this problem and release a corrective update. I have been using the app for years and never had this problem before.

Walmart review. I love the Walmart app. I don’t like it that they use third party vendors for certain products and those products are double the cost of buying them from the store or any other office supply store. I also think it’s strange that they are recently constantly sold out in the stores, but that third party vendor has them for double the cost. Makes me wonder if the vendor is getting a deal, buying them up from the stores and doubled the price. These have recently became popular items. The only other thing with the app is their online grocery delivery isn’t up to speed with competitors. The competitors have your shoppers communicate with them as they shop. That way if they are out of something, and find something better, they instantly give you the option rather than not getting a substitute or getting a substitute that is completely wrong. I would like to see them bring that up to what the competitors offer. Plus I have had two deliveries just not show and had to contact Walmart through the chat for delivery and then been disconnected from chats. Other than that I love the convenience and I hope they continue to do delivery and bring the process up to what their competitors offer.

WM online AND WM in store. WM online has everything imaginable and I love the home items WM is carrying now. Some of the stuff is real classy looking and mostly at decent prices. I do wish they’d cut back on some of the foreign products tho- clothing is where I’ve seen it the worst, personally. I’d rather know that I can trust all products sold on WM site to be of good quality. Right now that’s not the case or even possible. The exact same product will be sold by 15 diff companies w similar names and all different prices. Ridiculous! And w fake, misspelled reviews that do not make sense. Scam companies. Currently in store, since Covid, nothing is stocked consistently even tho other stores are back to normal. It’s almost 2022- it should be better by now AND especially WM store hours. I can never get everything on my list like I used to. WM could always be counted on to be open whenever needed & were always stocked well. I no longer shop WM stores and it was my main store for many years. I now go to Kroger’s even tho my bill is 20-25% higher there because they have consistent stock and everything I need weekly. WM has really gone downhill in a big way! I’m VERY disappointed!!

Walmart app needs A LOT of work. It is impossible to checkout once you’re ready because it asks you to reserve a time slot for pickup/delivery but then keeps telling you that something's wrong when you try to checkout and pay. Then when you can FINALLY checkout, it tells you to pick a different time because the one you originally chose is no longer available (yeah that’s how long it takes to checkout). Also every time you search something, even if you’ve cleared your search, the previous search product is still in the search bar. Very frustrating way to purchase groceries especially when you are in a rush. I also absolutely hate how you aren’t allowed to change anything in your order after I believe two hours from making the order, especially because sometimes it takes a while to remember what else you need. Lastly, the app should allow you to pick up your groceries at whatever time is convenient for you (like Target and most stores do) rather than giving a time frame and still having to wait to pickup your things because they aren’t ready when you arrive. I mean what’s the point of a time frame if the employees are just going to wait until you pull up to the store to actually start shopping for your order?

Why go in and get treated like crap when you can curbside?. If you use your own bags and actually expect to not get treated extremely rudely by a cashier…..do not go into this store…especially if your spending over 500$…. It doesn’t matter if you put your bag on the belt, then products, then a bag….it’s way too complicated for the cashiers to figure out….you will be guaranteed that cleaning products will be put in with food, any cooler bags will not have your frozen items put in them….and they will still put your stuff in plastic bags….management DOESN’T CARE…. too busy standing outside customer service with 2 or 3 other female employees bad mouthing (loudly) their co workers….if I wanted drama when trying to grocery shop….I’d call my husband and put him on speaker as I’m walking through the store…not kidding….management in Burton, Mi needs to step up, set an example by NOT gossiping about employees with employees and maybe try to be courteous to customers…a simple hi …how’s are you doing set by management example might help employee moral…. Curbside employees are always friendly……downside is the annoying plastic bags…

Mildly confusing app with jarring vibrations. Every time it opens, it presents a modal interface asking if I’d like to shop pickup & delivery or Walmart dot com. This is a terrible design because it corners me into making a decision & puts me 1 step away from the app whenever I want to use it. Also this choice doesn’t even make sense. I frequently look up isle numbers, so logically, I’d choose pickup & delivery because that option is more closely related to a physical store, right? NO. As far as I can tell, the only way to look up aisle numbers is by picking Walmart dot com & using the “at my store” section of search. Also this app’s misuse of vibration is uncomfortable & frequently jarring. This app does not have any of the little pleasant vibrations scattered throughout the system. Instead, it always uses inappropriately strong vibrations. These vibrations are frequently in places they shouldn’t be. I can almost see the developer’s intent here, but IN-APP NOTIFICATIONS DO NOT DESERVE VIBRATIONS. In-app vibrations should be directly tied to user interaction. For in-app notifications, the visual is enough, but I suppose that if you really wanted, you could get away with adding a vibration no stronger than that of the balloons iMessage effect. Please review the HIG regarding vibration.

Where are the receipts??!!. This was once a good app. But now there is no way to get receipts from in-store purchases! Even after paying for the items through the app, there was a time when we could click on the receipt and choose which view we wanted. NOW, after paying, a quick flash and there is NOTHING!! If I want to return an item, there is NO WAY I can return it, because the iPhone pay does not give you a paper receipt, and it doesn’t give you an electronic receipt, either!! For all I know, you guys are ripping me off all my purchases and I have no way to prove it!! What are we supposed to show the theft-prevention person at the exit, who pretends to look at our purchases to make sure we didn’t shoplift? They want to see a receipt, but I don’t have any! This has been going on for several weeks now! I keep seeing updates, and I keep updating, but there isn’t anything to show for our purchases!! I was using this app to help me keep track of expired food, because it showed when I bought them. I was able to use it as price comparison at other stores. I can’t find any receipts from purchases! So anything I bought for work from Walmart is impossible to claim on my taxes! What are you devs doing? Please bring back our receipts!! And what happened to the middle services? Now it’s just a bunch of departments! Not happy with this setup. Please fix it so we can use it.

Ripped off. Walmart should tell you if items you buy or nonrefundable I bought an item that was not a healthcare I know it was in automotive. I did not use the item it was completely sealed in its original package and I have the original receipt dated less than two weeks ago they refused to refund my money I told them if items are nonrefundable they should have to post it or let you know before they take your money I called the one 800 Walmart who answered the phone how much they care about helping us and then told me too bad it’s your fault you should’ve looked up on the website before you went shopping at a store because we have lots of items That are nonrefundable and there’s a huge list of them on our website I told them I don’t check every stores website before I go shopping to see if the store is going to rip me off they should post a sign by the item that says it’s nonrefundable anyway they told me I was out of work and I got stuck with the item that I don’t want that’s brand new that cost lotta money that I have no idea I couldn’t get a refund even in its package even with the receipt Buyer beware

The young girl that helped me I can’t remember her name. I came to pickup my Order I told two different young men as I’m waiting for my delivery to come out that I had go to my bank this morning because of fraud on my account so I wanted to make sure Walmart order was placed thy both said yes but I was not sure because i just got to Walmart after I got my new card so I was worried about getting it because I looked at my account the money hasn’t come out so when the young lady came to put my things in my car i told her she then says i will take a sticker with your name on it and give it to my manager and let them know what you said I had told her when I get home I’m going to put my new card on the account so if you can give her a great 😊 thanks because she is the only one that really new I was worried I didn’t want them to thing I was trying to steal the items this young lady needs a big hug 🤗 I think 🤔 her name started with an A but not sure it was really hot out she sweating but working hard did her best to help me you need more people like her so I hope you’re store asks the manger who gave her my sticker off my bags

Three tries and still no charm. Place order... everything says “in stock”. Four days later at time of delivery get notice that half of the stuff I ordered is not in stock. Loose 4 days waiting patiently then another 4 days ordering from somewhere else. This happed on all three orders I have placed for home delivery and store pickup. Only use this app if you have 8-10 days of time to waste. If you need something critically DON’T order it here. All three ordered also have been complete fiascos. First one for pickup i get home to find open boxes with items missing from the boxes. This was a “contactless” loading where they placed bags in my trunk and walk away with customer not able to or allowed to inspect. Get home and find open boxes with half the items removed from them. After 2 hours on the phone with rude people I finally got a decent manager who confirmed there were in fact plenty of those products in stock and that I had to return all the way back to the store and wait for another hour for them to bring out unopened boxes to my car as replacements. On top of all that - this app is disjointed, runs poorly, crashes often and tells you all kinds of things are in stock that are not. And since it’s 2020 and online ordering and inventory control have Ben arround for about 25 years now - this is completely unacceptable. Therefore you get 1 Star Walmart!

Missing cash back. I pay for Walmart plus mostly to utilize the cash back for purchases at Walmart stores. However, I find that about 25% of the time, I scan a receipt into my purchase history, I do not receive the rewards. I have the items checked BEFORE I make the purchase, so that is not the issue. And then not only will it sometimes not give the cash rewards, it then removes the offers from the app when shopping as though I did receive the rewards. Customer service never helps because it is ALWAYS escalated to a “higher” department and then told I will receive the rewards within 3-5 days. Never happens. I scanned a receipt the other day with a couple of expensive items that also came with high cash back amounts. I had to end up returning them because the rewards were never issued. I return all items that I do not receive the rewards for. The app is great in this aspect when it works, but the time wasted returning items that weren’t counted, the offers also disappearing from the app really makes me question the usage sometimes. Other coupon apps work much better. I just use this one because I do most of my shopping at Walmart and prefer cash rewards than giving out bank info to receive actual cash back. Please fix this bug!!

Walmart App usually ok. But…. In the past couple months I’ve had multiple price contradictions between the app and actual in store pricing as well as in store shelf marked prices contradicting the register check out price. Twice, over half my items were being overcharged at the register. I now must take photos of shelf prices before going to the register to check out. Many are small differences that most people likely won’t notice. Yesterday’s and this morning’s app experience was disappointing. App provided the option for a ship to store / store pick up at the beginning of the mattress order for the Glasgow Ky Walmart which I’ve done before for a job site there. But this time the app only allowed the mattress to be shipped to my home address once in the checkout app area. I called Walmart support last night. The customer service agent was courteous and stated to try the order this morning as he would have the tech department resolve the issue. However, issue not resolved and had to accept the mattress to be shipped to home address which in this case’s circumstances is quite inconvenient. I don’t like complaining but I am submitting this review to hopefully encourage Walmart to resolve this kind of problem including the app and in store pricing problems which is sort of a” bait and switch “ scenario; intentional or unintentional: the end result is the same.

IF I DONT WANT MY SUBSTITUTES DONT MAKE ME PAY FOR THEM!. The only thing I don’t like about this service is I am made to pay for substitutes I do not want! If I don’t respond to the “substitution text” quick enough I am told I must pay for them (even though they remove them from my bag) and direct me to call some customer service number (they have never even provided me) to be reimbursed. This is ridiculous because If they don’t have what I want I drive 5 miles down the road to the next store and buy it because it is in stock. If you tie up my money I can’t get what I need for my children. I am a foster mom and have special needs children and each child has their own particular foods they like right down to the brand so substitutions for them will not work. Not only am I short on time which is why I use this service, the inconvenience of holding up my money and me calling for reimbursement then waiting for reimbursement is enough to make me want to shop elsewhere. If I don’t want it please remove it, scan it to remove from my bill and things will be perfect ! Please fix this at store #5787.

Congestion of pallets & RUDE associates. I am a Handicapped woman and while shopping it is very difficult, inconvenient, and painful for me when trying to go from one department to another when the middle aisle is LOADED with PALLETS of merchandise. I can not cross from Kitchen to Hardware for example, because there is not enough room to walk thru let alone with a cart. I have to walk the full length of the store. This was my first time using the “scan&go” feature as a Walmart+ member, as I’m walking up to the register I tell the associate that this is my first time and I am going to need some assistance. She stands there and looks at me and does and says nothing. Then she speaks “I can’t help you because I do not have a phone”, walks away and returns with someone else who starts scanning the items in my cart. I ask “why did I scan the items if you need to scan the as well?” She mumbled something, I say “pardon me, I did not understand what you said”, the response was “never mind “ then she walked away. I was left standing there without knowing what happened and what to do. Luckily my husband came to see what was going on and he helped me with the rest of the process. I honestly do not understand why your employees have such terrible attitudes and are extremely rude. It really was a TERRIBLE EXPERIENCE, and I do not think I will ever shop there again. Lynn Brundidge

Walmart Plus feature. I had no issue with the app and the Walmart plus feature for a while. Until I noticed an update and tried using the pick up and delivery option for groceries to be delivered to me. There I was at check out ready to edit all the substitution for the items in my cart if they were unavailable. When I saw there was no longer an option to physically choose my own substitutions anymore. Yes there was an option to “allow” for substitutions. But it seems the shopper would choose my substituted item. Instead of allowing my to choose what I wanted to be substituted for. There used to be a way that I could go through each item and choose what I wanted to substituted the item for. Now after the update it looks like I have to let you guys choose what to substitute the item for. The description said “You’ll get an item that’s as good or better at no extra cost” but I don’t trust Someone else to make that call on my behalf. It was much better when I was able to choose my own substitution. I immediately closed the app and decided to head to the store in person later. (Am I wrong about this update? Because it doesn’t able to let me choose anymore) Thank you and good day

App Changes My Order During Checkout. I first filtered my items based on availability, & being able to have them delivered. I took a screenshot showing there were no issues, that it was for delivery today, in the evening to my door. I click continue to input payment method, & its switched my order from Delivery to curbside pickup with no confirmations or popups with a why. If i wouldn’t have noticed it, id have been waiting on items to arrive that were never going to arrive. This was an issue months ago, i reported it months ago when i first had it happen. Just like ill tell it to use a specific store that’s close to me, yet it keeps reverting to another store that doesn’t have the item when the one i selected does still have it. You may ask well how would you know? I have friends that work at the one i selected as my default/home store that check their inventory via the devices they use who happen to work in the online fulfillment area of the store. They said its a known issue thats been known for years since their constantly yelled at by customers who show up to pickup orders only to find out the app changed the fulfillment store on them. These are known issues that have been around for a year+ that still hasn’t been fixed, yet they seem to find the time to add more bloat to the app.

Love the pickup. Absolutely amazing! I get to order all my regular items at the touch of a button and suggestions are giving if I would like them to be for adding prior to checkout. Everything has full color pictures for the items just in case I have questions about what I am ordering. I order online and can even use my ENT card right there at checkout so when I get notified that my order is ready (whatever time I reserve during my order) I just head to the store, park in one of the several clearly marked parking spots dedicated to pick up orders, then check in on the app to let them know what spot number I’m in and what color my car is, they come out very quickly every time, put my order beetle in my trunk or back seat and then that’s it! No more dreading finding a spot to park, no more trying to push through either people who aren’t moving fast enough or dealing with a bunch of Karen’s, no more standing forever in the checkout line listening to how much everyone hates waiting around or complaining about the lack of employees, or smelling and seeing things I can’t UNsee- I mean this may just be the best thing since Takis JS :) way to go Walmart !!!!!

Review of Walmart store app.. When I first logged on to the Walmart site, I was very impressed by the way it was organized, and by it’s -initial- ease of use. My initial thought was that I had found a fast easy way of buying from you guys versus having to drive all the way to your local store each time I wanted to simply pick up a few items. This situation changed when I was ready to check out. When I tried to check out, it kept kicking me out of the payment portion for no apparent reason. I do not know why it took me -4- separate times trying to use the payment option before it FINALLY actually worked correctly, and placed my order. I followed the payment instructions correct each time. I will tell you that the good initial impression I had of your site went right down the tubes as I had to enter, renter all the same payment options and information for a total of 4 separate occasions before it actually worked correctly. While I freely admit I’m no computer whiz, there was NO reason to have to go through the hassle of reentering all the payment info for 4 complete and separate times. I don’t know what the problem was, but I HIGHLY suggest that you get your computer support people on it and GET IT FIXED!

Update is terrible!!!. I used to absolutely love this app. I’m a mom and work a full time and a part time job, I loved that during the week I could just click on the app and add my groceries as I thought of them and then when I was ready I would just schedule my pickup, it made life so much easier. Now I literally have to sit there and specify if I want pickup with my groceries, in store pick up, or shipped on each item?? Why would I want my coffee shipped to me 3 days after I’m there to pick up my groceries? I spend an extra unnecessary 20 minutes trying to make sure everything will be picked up, and then get so confused when I get an email from wal mart saying my order has been shipped? What order? Oh good, my 2 bottles of Gatorade and dishwasher pods will be here in a couple days. Then when I get to the store to pick up, i try to let them know I’m there and it either kicks me out so I have to sign back in or it tells me it’s not working at that moment. So I call the number shown on the signs in the parking lot, they don’t answer and want me to call the actual store, so instead I get out and interrupt one of the employees loading groceries into another car to let them know I’m there😞 I’m so sad, the old app was life changing but now it’s just an added headache and a waste of time. Please go back to the other version.

Fix my inhome delivery access!!. Update… I finally reached a customer service rep who knows their job! It literally took 10 seconds for her to fix my account with a simple “reset” with my address in their system. It is quite ridiculous the amount of time I spent with other reps and not one of them knew how to fix my account and then this rep did immediately. Now the app developers need to figure out how to fix the issue so it doesn’t happen in the future. Original review….My ability to select inhome delivery is no longer in my account even though I pay for the inhome monthly service. This happened once before and customer service was able to add the feature back to my Walmart app but now they act like they place tickets but nothing gets fixed. I’ve called and chatted multiple times to get this fixed. They give me tips such as clearing cache and cookies, uninstall app, etc, but the issue is on my account and not my device because I have the same issue no matter what device or computer I log in on. Please fix this Walmart and update my account to give me the features I pay for! I need to be able to select an inhome delivery date.

Walmart your starting to violate my constitutional rights. After the app not working correctly I went into the store where they proceed to deny my form of ebt payment because my card information is all saved on the app. Matching my name and I’d ( not to mention there are other people on my food share who’s names are not on the card at all) wasted over and hour and a half of my time in the store getting every item that was in my online shopping cart that remind you wouldn’t except my forms or payment online wanting to charge my credit card and not allow me to pay using ebt which is illegal because it violates my rights discrimination against a persons payment method when they except ebt. I just now reordered all my items again online and I would like to state that when I pick up my items tomorrow If you try and tell me any of items are unavailable I will know that’s a lie because I was inside and everything was there and there was more then plenty. Maybe instead of giving online shoppers the worst of everything like moldy bread and not fresh produce maybe instead of being lazy and just saying out of stock or unavailable because you don’t to put effort into your jobs and actually find something that’s fully in stock when I walk into the and look you should just stop well your ahead before someone like me sues you! Thanks your loyal long term Walmart customer-

Why do retailers mess up perfectly well working apps?. This was a perfectly well working app and now (as of early September 2021), apparently, Walmart has decided they would like to make online shopping as hard as possible. This app was a solid 5 star app and now it’s a 2-3 star app at best! It continually tries to switch my items to shipping instead of adding them to my delivery items. The new layout is not as simple and straight forward….when shopping for my groceries, I’d prefer a convenient and succinct experience over a fancy and congested layout. The old app had your previously purchased items at the top of the page, this new app has them spread out through the list and the font (that states the previously purchased information) is small and harder to see among the overly crowded and busy layout. This new look makes shopping so much more difficult and I just don’t understand why Walmart would feel the need to mess up a perfectly well work app. The whole experience makes me almost unwilling to use Walmart over Kroger for my grocery deliveries….and almost may not be enough to keep using it, to be honest. What a shame.

What a mess!. This season unfortunately retail shopping is difficult. Why online shopping is difficult I’ll never understand. I guess Walmart hates their customers. Case in point is Walmart plus. After signing up for this service no delivery times are available for five days... how is 2 hour delivery delayed by five days? I suppose I can order my thanksgiving groceries now and hope they show up. They are charging for this service and not providing it. With unemployment temporarily at the point it is it’s difficult to assume Walmart can’t get enough help to make good on this promise that they are charging for. Us idiots pay them $99 in droves and they don’t hire anyone with that money? Also waited for all the announced times to purchase a ps5. Now four times I have had this in my cart, only for Walmart to take it out of my cart to sell to someone else. Does this happen in store? If I have a hot Black Friday item can another customer, probably a robot, take the item out of my cart and buy it before I get to the register? If the registers are all down does no one get to buy anything, even when they’re back up and running? There is no soul to online shopping, making it very cheap for those large enough to make good shipping contracts. Bad enough we have to shop online... why make it miserable for all your real paying customers?

Horrible. So I placed an order for delivery and I opted to pay for the monthly membership because it’s about the same price for delivery and it said how much it was gonna be total plus my order and it was exactly what I expected it to be about $122 so it went through everything looked fine then I look at my bank account and my bank account suddenly is negative because they charge me for 100 and some dollars yearly membership. So after all, I did to make sure, I calculate everything I needed they just in a blink of an eye, ruined everything that was my rent and other little bills I was expected to come through, and I knew exactly how much was going to be left over to pay for the monthly fee and my order of things that I desperately need to order delivery today now I had to cancel all of it and they said it’s still not gonna come back into my account for 10 days up to 10 days no matter what they can’t there’s just nothing else they can do right just like that they messed up everything I can’t even re-order any of the things that I desperately need today because they charge me for it and until my bank clears and hopefully doesn’t charge me an overdraft fee. I am just screwed because of that they were glitch on the app because it said to me one price and then it was a completely different price. I just don’t understand it.

Want to love it, too many errors. We use our Walmart+ benefits nearly every week. Grocery deliveries have been plagued with errors from the start, with at times half our order not delivered. If one or two items are missing or incorrect, you can promptly get refunded on the app. When multiple items are missing it’s like we’re lying or something and have to call the 800 number and go through the entire list to sort and refund. You’d think they would simply send the missing items or contact the driver to stop them delivering your stuff to somebody else; but no. After working things out with the customer service folks on the phone you finally get a refund (in 8-10 days) and have to reorder. Delivery drivers often fail to read delivery instructions, and deliver to the wrong location/door. On two occasions we’ve had drivers show up to deliver groceries to us that we had not even placed an order at all. Can be a great thing in time with improvements but not sure I’ll renew again. Updated and took away another star after receiving a canned response proving that no one is actually listening. A “new” version of the app is not going to effect much change when the errors are people centric. And robo responses are a depressing way to try and resolve problems.

Walmart Online Grocery Shopping. I absolutely love the convenience of shopping Walmart online grocery pickup. I used to hate grocery shopping, now, it is so easy to just place an order, pick up often times that same day, or maybe the next.... done so quickly, and the service at the pick up is always excellent. Thank you for offering online grocery service at Walmart... I hope you never change it! I use the service more often than I did going into the store to shop, thank you again! \ I still love shopping Walmart groceries on line, but I sure am disappointed to see Walmart giving into this radical gender bender ideology…..advertising sexualizing our kids, and young adults, …. Leading to mutualizing perfectly healthy kids, mastectomies of teen age girls, chopping off body parts. If a person has gender dysphoria, they need help, not affirmation in their delusions, …. I don’t understand why corporate America is supporting this, must be some kind of kick back coming from somewhere. Very dissappointing. …. I knew Target was all in, but figured I’d be safe with Walmart, NOT i guess! Sad, may check into online groceries at Aldis now, or see if there’s any stores left that don’t feel they have to have these radical political agendas in order to operate. … don’t think Fareway does, so may have to be doing less Walmart shopping now. I am sad about that.

Walmart has gone downhill. I used to love Walmart and the past couple of years it has amazed me of how much the mighty dollar means to this corporation! Train your employees please! I enjoy self check out due to the amount of mistakes at the checkout I used to find upon getting home and then going the 15 miles back, because our world is full of struggle, well, the clerk has to ring up multiple purchases and I had 36 candy bars. He didn’t just multiply the one I’d already rung in, that, btw, is doubled in price and half the size of what it was 10 years ago. He did something on a cell type device; to which made it impossible to use EBT, so I had to put it on my credit card. Then my credit card was compromised to a point of confusion and I couldn’t bring that candy back nor fix my credit card for some odd reason!!! I’ve shopped at this store since it opened. Never have I seen such a lot of untrained people and managers incapable of help and online telling me they can’t help either??? So, please regional, maybe you need to take a look at training people as I appreciate self check out very much. Please make sure that you train these people in multiplying on the cash register itself, obviously it’s much to difficult to use another device to get things more complicated and my credit card well, I pay enough for inflation really??

Horrible customer service. I hardly ever shop at Walmart but, the item I needed for a Christmas gift for my 3 year old nephew was only available there. I checked the app and the item was (supposedly) in stock at my local Walmart Supercenter. So, I actually went there. The item was not located where it was it was listed to be from the website and app. I tried for over 30 minutes to have an actual Walmart employee to help me find this item that should have been available to purchase but, to no avail. I decided to order through the app and pickup at Curbside. Since the item was less than $35 I was charged a minimum order fee of an additional $5.99 which is ridiculous. Then, after placing the order the earliest time I was allowed to pickup the item was 24 hours later. When I went into the app just before my pickup time the following day to initiate the pickup, my order had been canceled. No explanation. I wasted another 30-45 minutes of my time in an online chat trying to find out why my order had been canceled. All they told me was that the item was no longer available. It was available when I placed my order but, apparently, the item wasn’t secured for me like it should have been. Like most retailers would do. This experience just reaffirms why I don’t shop at Walmart. I don’t know why I thought this time would be any different.

Walmart App is NOT USER FRUENDLY. EVERY time I use this app to order groceries for my 92 year old mother, I have a horrible expense at checkout. From the app randomly closing several times at each stage to the Substitution section NEVER working. I always OPT OUT if any substitutions (why? Because I’ve found that the mostly male non-native drivers do not pick out next best option for us. It’s not their fault, they just don’t have the context). The app will either not accept my selection to opt out at the selection point or by registering “done.” It just sits there cycling endlessly. I just had to enter my selection and hit “done” MORE THAN 30 times before it randomly chose to accept and reflect my choice. And I used 3 different screen styluses and 2 differentials fingers. And the MOST frustrating part?? Well that would be losing my delivery date/time reservation and having to wait another day for my order because it took almost AN HOUR to checkout! And don’t even get me started about using it (or being unable to use it) on my iPhone. It always says there’s no internet connection . . . and then I access Walmart website via Chrome and surprise! No problem. Y’all need to have real folks test your app as end users and see how ridiculous it is. Next time I encounter this nonsense, I’m just going to get in my car and drive to Kroger.

Awful. I hate this app! The Grocery app was so much more reliable! Ever since grocery pickup order placing was added to this app, it’s been so stressful. It constantly deletes items in my cart!! They’re in stock so that’s not the problem. It just decides when I click on the cart to submit my order, let’s delete everything. Or it’ll leave a few things and I have to backtrack and try to remember what is missing which is the worst when I had 50 items. I’ll try to workaround the issue and checkout with the $35 minimum and later add more items to the order. Even that backfired on me just now. I reviewed my updated order and half my items are missing again. Some weeks, I don’t notice until after I picked up the order that several items never made it through. I update the app constantly thinking this glitch will get corrected and it never does. A new issue I have is my favorites aren’t fully loading. Since it was recently changed in the app, now only half my list loads. Then it brings me back to the top. I try to then filter it by category to see the items that don’t load and even that isn’t helpful. The filter options don’t let you scroll down to see all the categories. So annoying. Bring back the separate Grocery app please!!! Why take away something that was super helpful and quick?! I dread ordering groceries 1-2x a week since the app went away. I’m sure I’m not alone.

Not available & price not found. I am a regular Walmart shopper and app user. Price scan feature in the app 40 to 50 % of the time says price not found. Also it happens all the time where an item is in the sale section and app says one price but when you go at the register price is different. Price scanner is not accurate. I always get the reply from Walmart associates that online Walmart prices are different than in store. Also there is not price match guarantee. Price/item not found and mismatch pricing makes the app useless. Also tried online order and store pickup which is a bigger headache and wait time for pick up an item is ridiculous. Also online if it’s available and I am able to place the order, then couple of hours later my order gets cancelled saying we don’t have this item. Alternate is not same either. There is definitely an inventory handling issue and other reviews says the same. Again saying online order and store pickup experience is a failure and more headache 70 to 80% of the time. Walmart needs to fix its pricing and inventory databases to display things accurately; and at least match the prices on Walmart website with store prices. Not saying to match other seller prices on Walmart page but only Walmart retail online and store prices.

Associates Can’t function without the MGR. I ordered groceries, got an email at 6:21 pm that they would arrive around 6:35pm. At 7:01 no groceries. Called the online grocery pickup number and was told that they couldn’t pick my order because the system was broken and the manager went home. They said that a driver checked in to get my groceries which caused the system that was supposed to be down to send the email and charge my card. The associate didn’t have a clue what to do but the fact that a driver showed up and my card was charged seemed funny to her. She just kept giggling and saying call back tomorrow and let the manager fix it. We can’t do anything ‘cause’ the system is down. It sounded like they were having a party. I called the store and asked to speak to the manager on duty. After the operator interrogated me for 5 minutes I was placed on hold and 30 minutes later hung up on. This is the 3rd time I have been charged for an order that was never picked and the 3rd time the manager on duty failed to pickup the call. DO NOT USE ANY SERVICES ON WEEKENDS OR AFTER 3 pm. When the department manager leaves everyone else is lost.

Final Invoice Lacks Details. After reading and re-reading the information on the invoice that is presented right before you submit the order, I still cannot discover whether the order I’ve placed is for white picture frames (what I selected) or for black frames (pictured on the product icon in checkout.). In addition, it was hard to find the color of the frame in the original product description. It was buried at the bottom of a menu that was buried at the bottom of the listing. Walmart doesn’t seem particularly interested in communicating with customers about what they are selecting or purchasing. I shouldn’t have to wade through multiple screens of ads for other products in order to see the basic details of the product I’m looking at. I shouldn’t have to cross my fingers and hope that the product I selected is the product that I’ll receive. News flash: user experience with your website *will* affect willingness to purchase from Walmart again—in person or online. I’ve already cut my purchasing at Walmart by about 75% because of the need to ship online during the Covid crisis and because this website makes it ridiculously difficult to find or verify product details. Guess where I’m not shopping now in person unless I’m desperate?

THIS NEW APP IS CRAP!. I wouldn’t had, even, given it a one-star, if I had the choice! The app, at least, the groceries part, does not allow changes to your shopping list ... when I try to check out, the check out throws out all the changes that was made, of groceries that I decided that I no longer want, and groceries that I have added, and attempts to charge for everything that was, previously, in the shopping cart, including the groceries that I no longer want! The newly added groceries doesn’t appear in the check out, at all! I tried several times ... same results! Customer service aren’t any help, either ... they have a non-chalant, and stupid, attitude. Not recognizing that it’s an inconvenience to you, the customer ... instead, they thank you for bringing it to their attention, and that they will submit your feedback! Feedback!?!? Who’s leaving feedback ... I was complaining! Because I NEED FOOD, NOW, why I’m trying to order! I don’t care about their stupid feedback, or survey ... and I wasn’t calling to do one! My recommendation is to go elsewhere! P.S. Also, Walmart got greedy, and is honing in on the suffering, etc., of COVID-19 and wants to charge AN EXTRA $10, to deliver your groceries in 2 hours! I haven’t any more loyalty to Walmart, anymore! This is how they chose to treat their customers ... including the customers that were loyal shoppers BEFORE the Pandemic! PLEASE, SHARE, AND PASS THE WORD!

Worse than Before, again.. This app is supposed to be “seamless” and “new”, but it is far from that. I have used the app for years now. I enjoyed when we could get perks for our receipts being entered long ago, then they took that away. We then had to use our app to pay to earn those perks. Then they took that away. Then whenever you tried to find your Walmart Pay, it moved around in the app every time I went to use it. I got used to it, no big deal there. Scanning was great. If I didn’t know a price, boom. Scanned the item and sure enough, it gave the exact price that you would pay at the register. Clearance marked wrong? The app had your back. Here’s the kicker, that beautiful scanner feature is gone. The “new” and “improved” app has taken it away from you. Most items don’t even show up when scanned saying “barcode not found” or “try again”. Then, if you scan a clearance item, it now says “out of stock” even if there are clearly 20+ in front of you. And in order to even see a price at all, you have to click on the item and find the product. Then the price isn’t correct. Oh- here’s the best part. Think you want to check a price in store? Wrong. Walmart removed ALL of their price check scanners throughout their stores. Yep. So you can’t even do that as an alternative. The update is complete garbage, and Walmart as a whole needs to do better.

Why?????. This app desires some work!! It will just cut off on you and will jump back to the top of the page when you are looking through the items then you have to start all over again!! I loved having the grocery app separately!! It was very easy and a great service to have!! I have been extremely happy with this service and they always pick out the best quality of food for me!! I just like having the grocery app separate from the store app!! I also don’t understand why everything that is non- perishable can’t be shipped, and why is everything out of stock and what happened to the different brands of merchandise???? I know some items are short supply right now but the website is not showing all the stock anymore. Some Great Value brand items are good to buy and some are not good so how bout getting it fixed and keep it simple to navigate and it should keep your favorite items separate like all the yellow corn together then all the white corn then all the mixed fruit then you can check out the prices of all the different brands and see what the best offer is. Just a suggestion!! But thank you all for everything you are doing for everyone!! GOD BLESS YOU ALL!!!

From a loyal customer🫶..Walmart’s a lifesaver! TOTALLY & UNBELIEVABLY AWESOME!😁🫶👍. I’m disabled… Thankfully, I have a next door😇. He gets my everyday needs ONLY, if out shopping for him & his wife. (I won’t let him make a special trip because of me!) **I shop at or have store delivery in SC, when I’m with my 7 yr old nephew/son. (I’m there 6mos out of the year, at least!… Our situation’s kinda complicated. I adopted him when my sister became unable to be a mother to him…** But, when in NY.. Alone (& I don’t own a car)… I always order my special wants/needs items… Walmart is 🙏🫶ABSOLUTELY PERFECT🫶🙏 for these items, or too heavy for the 3rd floor! (Like, laundry detergent🙄 or 😸😻cat litter! He’s an 😇 in this life… I’m NOT GOING to stress him out or demand he become a saint for me!!! He’s in his LATE 70’s! I’m not willing to help him become a saint in the next life! I’d be lost w/o my next door😇 in this life… & I’d never forgive myself if I something happened to him! **Walmart has allowed me to live independently for more than 10yrs, despite being disabled😁🙏… (At 45yrs old, that is REALLY IMPORTANT!) I’m only able to because, WALMART IS AWESOME!😎😍👍!!! *WALMART IS JUST, TOTALLY AWESOME!😎😻👍* Thanks for being MY lifesaver🫶🙏Walmart🫶🙏 Your faithful customer…”Erica & cat😍😻”

Beta app failure. Since the new beta app, this has been nothing but frustration. I am a frequent Walmart app user, for shipping purchases, grocery pickup, and in-store services. Things were MUCH better before. In the new app, there is no way to check out just a grocery pickup order or just have an order shipped. I often have things in my Walmart cart either accumulating for my next grocery pickup order or waiting until I have more things to purchase. With the new setup, I can’t place a grocery order without also checking out for everything else or vice versa place a shipping order without checking out my grocery pickup. In addition, once a grocery pickup order was placed I cannot find any way to add items to the order. The app says you can add items, but provides no clear way to do so like the previous version (and I did make sure the items I wanted were available for pickup). I ended up having to switch to the old app version, which has no record of my scheduled pickup, and try to accumulate enough to meet the minimum requirement to place a new order. Honestly, since the beta update this app has been nothing but frustration at every turn. Switching back to the old version isn’t the answer either, because that seems to have a bug that doesn’t let me check in for pickups. Please fix the app!!

Pharmacy app. I’ve always used the app to refill prescriptions and never before had a problem until this month. I ordered my prescription 2 Fridays ago. I was out of refills so it told me it might be delayed to get the doctor to refill the prescription when I checked out. I checked the following Wednesday and there was no order to check. So I reordered it and checked it again Monday and again it didn’t put the order through. Twice now that I have ordered this prescription. I went all the way to the done button on the order both times! Then I went into the store because I’m getting dangerously low on a prescription that I need that would make me very ill if I just stop taking it. I talk to the lady, her name was Angie and she was lovely, and according to her they never got any of the orders! she was kind enough to help me fast track it by calling the dr. herself and trying to get it faster. Thank god for Angie because if it weren’t for her going the extra mile, I would be in serious trouble. I already bragged to the store manager to give Angie her praise. I don’t know why the app is now not working to refill prescriptions, it was the exact same procedure to order it every time including this time and all of a sudden now it doesn’t work.

Will Never Use This App Again. This was my first time ordering groceries for delivery. I selected a delivery time between 10:00am and 11:00am. I was sent a text telling me my delivery would be late, but not how late. When I checked the tracker at 10:55 it said the order was out for delivery. At 11:45 still no groceries. I needed to leave for work at 12:15. I called the 1-800 number to find out when my groceries would be delivered and was told between 1:30 and 2:00pm. I informed her that I would not be home to receive the delivery and would need to cancel. She told me she could not cancel and gave me the number to the store that placed my order. I was put on hold twice waiting to talk to somebody, once for 8 minutes, another time for 4 (I hung up and dialed back both times). Finally spoke to somebody in the delivery dept. and he told me he could not cancel my order, the woman I spoke to at the beginning needed to do that. He did say he could change my delivery time to a time when I would be home, so he changed it to 4:00pm. It is now 12:05 and I am late for work now and call for an Uber and when the Uber is 5 minutes out the delivery car arrives and $350 worth of groceries are dumped on my front porch in tiny tiny little plastic bags, like 30 plastic bags, just as the delivery guy drives off, my Uber arrives. This was a very unpleasant experience and I will not be using this app again.

Not happy-update no good. I loved the Walmart app!! Use it allllllllllllll the time! Every time I’m in Walmart.. but now they done some kind of stupid update on it and changed the whole app completely!! It’s all different. Can’t find anything on it at all now. Use to you could scan something in store and it would show you the price and if it was on sale and then you could see the online price because some times online price would be cheaper and they would price match the cheaper price but now when you scan something it doesn’t even show the price if the item or anything.. I do not like it and will probably not even use it anymore! I’m very disappointed!! I’ve tried uninstalling it and reinstalling it and it still is the new updated app and it’s horrible!! Why can’t they just leave it the way it was… people always wanting to change stuff when it was perfectly fine the way it was.. 🙄😳the new update has made the app basically unusable.. too much of a hassle to try and use. I used the app to scan and see “hidden” clearance and no I can no longer do that it will not show any clearance prices at all. And I find it very inconvenient to have to try and find a worker when they are hardly ever any around to try and have them check the price!!! Walmart this was a set back by far. The old app was so much better!!!!

Bad service. The delivery drivers are horrible they have bad attitudes not all of them but when someone delivered my ice cream 5 pints of it at 11:33 when my scheduled delivery that I was supposed to sign for my order got dropped off at 11:33 AM I scheduled it to be from 1 to 2 PM when I would be home they left the melted ice cream and warm hot half-and-half creamer for my coffee and I called to get a refund and they refused to give it to me they were wrong Walmart was wrong and they won’t give me a refund for the 5 pints of soup that I have and warm half-and-half I’m very discouraged they never managed to make it to my door they always put it outside on the sidewalk they put it on the front porch anywhere but in front of my door they do not read driver instructions or send texts that they’re supposed to send I know they do the shopping and I always mark no substitutions three of the 5 pints of ice cream were a different flavor than what I ordered it all had to be thrown out anyway but I marked no substitutions and they sent me three substitutions they just don’t follow through please make the delivery drivers better

Increasingly inaccurate. I loved the app in its early days. I liked that I could look up what I needed and see exactly where it was, and I didn’t have to track down an employee who may or may not be familiar with the thing I was looking for. I also liked that I could check before I even went to the store to see if they carried something. That helped my avoid more than one wasted trip. Now I find it increasingly inaccurate. The location of many things isn’t listed, and for those that are it’s wrong more often than not. Granted, my store has just undergone renovation, so I do understand that some things are in a different place than they were before and that it takes time to update that in the system. My biggest issue though is with the accuracy of the listings for what’s in the store and what’s not. I don’t trust it at all now. I can be standing in front of an item, looking at it on the shelf, and the app says it’s not available in store. Not being able to list exactly where something is soon after a renovation is one thing. But I see no reason why they can’t accurately state what they’ve got in the store. This is a huge frustration, especially when everybody’s telling you not to go out unless necessary and to spend as little time out as possible.

Extremely disappointed, I would give this app a negative 100 stars!. I have an older I-phone! I have had no reason really to upgrade my phone, as I am an older lady who only uses the phone to call and/or text my children and my grandchildren. Occasionally search the internet for information and/or look at store flyers for sales. Possibly listen to some music on You Tube and occasionally play a game of Words With Friends or Spades! I have attempted to get onto the Walmart website and instead am told that my phone doesn’t support the page and to download the former app, by pressing okay. I attempt that and it tells me again (immediately that my phone doesn’t support the App and to press okay to download the old app and it’s a continuous cycle! All I wanted to do was to see the flyer and possibly save a couple items, that I may want to purchase in the future! Although I cannot get beyond the upgrade your app...your phone doesn’t support the upgraded app, press okay to download the former app to continue pop-up box! I don’t have a thousand dollars to upgrade my phone and have absolutely no desire to do so, as I am not tech savvy and don’t want to spend months in order to learn a new phone, when everything except this app works perfectly fine! I suppose I just won’t buy anything from Walmart anymore! Very disappointed!!! Mind you it says it works on my phone too!!!

Breakdowns, Lost Orders, Poor Customer Service. There’s so much to discuss and I cannot expend the time nor effort to do so. Therefore this will be a brief overview of what I’ve experienced the past 2 times I place an order. Last month: placed order online. The system split it into two separate orders: Delivery by store and delivery. No problem it’s happened before except the delivery order order remained lost and locked in your system. None of the SIX different people at FOUR different locations could tell me where my order was or when I could expect it. After spending 3 + hours to no avail, I canceled it. The remaining part was delivered without incident. Today, I placed an order. Wrote the order number down. After the order appeared to be processed there were 3 items remaining in my cart. I again processed those items and wrote the order number down. I then went to purchase history. No sign of the orders. Checked for email confirmation. No sign of the orders. I called the help line. They don’t see the orders either. In fact, she told me the order number I gave her belonged to someone else. While on an extended hold with the call center the order became visible. With the problems of last month still fresh in my mind I canceled both orders and re-ntered them. We’ll see what tomorrow’s delivery brings.

This app is terrible now. Bring the old back!!!. Wish it was an option to NOT have to give stars and just give your review with a simple thumbs down.. that’ll let you know that it didn’t even deserve a star.. but anyway I use to love Walmart app. I do my monthly household shopping and then do any extra grocery orders when I’m not able to get to the store. But now everything is bunched in to one an the things I normally order that come to me through being shipped is saying it’s only available through the grocery delivery but I don’t want it at that time since it’s no guarantee that I’ll get it. It’s rarely any open delivery spots as it is. Nobody should have to get an grocery delivery instead of a shipping order an nobody should have to do pickup now for stuff they normally get delivered. Why mess with the app when you had good reviews in the first place??? I need y’all to get it together and make it make sense. I don’t think I can use this app for awhile, I’ll have to find some other means with my orders. I tried the other day an sat there for over an hour trying to see if I could navigate and figure it out an no luck. It doesn’t work out to what you need to get what you want. Hopefully y’all will fix this soon an let us all get back to the way things use to be with the old app. …***Sometimes change is NOT necessary!!!!!

App changes pick up location.. I ordered product from my local Walmart, Market Street in Carson City, and you all set my pick up location as Millipedes California, not pretty good. Actually very poor service. It will cost me $350 under the Biden administration to pay for fuel to drive 200 miles to pick that up. I don’t think you pay any of your employees that kind of money to be able to drive that far under this pathetic Democrat administration to pick up product from Walmart. Perhaps you are just trying to generate more money for the federal government and the Democratic administration to be able to keep our country running with the government paying people money that they think is free as opposed to Walmart paying people a decent wage to work for your company. Maybe you should pay your IT people more so that your app is not so jacked up and generating tax revenue for our federal government. Perhaps you could join Elon Musk and purchase part of Twitter so free American people have free speech and can actually use the Internet to purchase products from their local Walmart store and stop driving hundreds and hundreds of miles to pick up product which would just further the global warming. Thank you and have a nice day. I am hopeful to pick up my taco seasoning at my local Walmart tomorrow and make my second trip.

A Life Saver for Those With Public Anxiety 🥰. This app has been a true blessing for me as I deal with severe anxiety whenever I have to go out in public... Being able to literally shop fr the comfort of your own home is A1 in my opinion... To not have to stand on any lines, absolutely afreakingmazing... The only reason I gave it 4* is because there are times when I've had to actually go out && noticed that a few of the things I may have had in my cart that they claimed were out of stock were actually sitting right on the shelves... So, either there's a glitch in the matrix, or the in house shoppers aren't really looking for the requested item... Either way, I wish there were 1/2 * available because I’d have given 4.5* instead... All in all, the app is a lifesaver for people like myself who suffer from public anxiety && any condition of the sort... I’d definitely recommend this app to everyone within the sound of my voice... Thank y'all for making life a little bit easier in this aspect... I'm very grateful... Now if only y'all would add an option to shop at Sams Club via the app i’d almost never have to physically go grocery shopping 🥰🤗🤣...

Don’t fall for “2 day shipping” or savings catcher. Loved this app and Walmart. But a couple of the main things I liked have actually changed for the worse. First is the savings catcher. I’ve been using it for years. Matches the sale prices at other stores and puts them on a digital Walmart card for you. You used to be able to scan your receipt. But now they will only do it if you used Walmart pay and paid through the app. And Walmart pay has its own issues. First it’s slow and customers behind me in line tend to think I’m just playing on my phone. Even some of the cashiers don’t seem to understand. And sometimes I want cash back which doesn’t seem to be an option on Walmart pay. Next is their 2 day shipping. Things used to show up in the promised 2 days. But the last two things I’ve ordered have taken 4 days on one and 2 weeks on another. They are only counting actual transit time. NOT processing time! It’s not 2 day until Fed Ex actually receives it from Walmart. And both my items were sold shipped by Walmart. And both said 2 day shipping. And both promised a delivery date in 2 days before I hit the pay button. Then magically the date changes to four days or beyond. Keep that in mind for gifts. If it’s gonna take a week or so that’s fine. Just be upfront about it.

Horrible since update. If it was one change I would understand but every area of this app has changed for the worst. I can no longer check prices, search stock in other stores, it says everything is out of stock and won’t provide a price and ordering groceries is so confusing and it shows things that aren’t even available at my store. The employees are often very unhelpful and when I had them price check 5 items for me while checking out and each item I no longer wanted was met with glares and rude responses like I was inconveniencing them. They took out all in store price checkers and ruined the app, all which could be fine if I wasn’t frequently met with rude and unhelpful employees. I used to go to Walmart very frequently and now I try to avoid it due to how inconvenient it has become, and if they don’t fix the app I will have no reason to go there anymore as it has become stressful and annoying between the new app and unhelpful employees. At least put the price checkers back! And funny how the “most helpful” comments are all their 5 star reviews from a year ago and not tons of 1 stars they have gotten in the last month