ActiveBuilding App Reviews

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Not sure just yet. At the moment Flex is blaming ActiveBuilding for their system changes not working with Flex and therefore Flex’s users such as myself!!! When I thought my rent was being paid by Flex to ActiveBuilding for the last two months it hasn’t happened as it was working prior to these past two months & now has cost me a LOT of extra fees as well as revived an eviction notice because of it all…both of these apps that supposedly work together need to get this issue resolved and quick as you could be losing business since this is no way to run a business!!!

Does not remember login info. I was very pleased with the app, but recently it has stopped remembering my login information. I have an iPhone 11 and it does not have an option for facial recognition, only finger touch which is not available on my phone. I used to used facial recognition perfectly well, but not it is not an option for some reason. That is my only complaint. After the update 2 months ago, it now remembers by log in info, but still does not use facial recognition. But this is a step in the right direction!

Needs notifications. I appreciate the centralized, streamlined nature of ActiveBuilding, but I do wish the app had better integration into my phone rather than just being a conduit to open the website. I never get notifications about any urgent posts on my building wall because I don't think it can do that. I haven't found a well-marked way if it exists. One of my neighbors needed a jump in the garage the other day around 10am and I didn't see it until the daily digest came into my email at 8:30pm, long after I would have been able to help. Notification integration would fix this issue entirely.

Developers need to update this. This app is so buggy it’s not even funny. In fact it’s gotten magnitudes more buggy after the updates since I downloaded it last year. Sure it’s a convenient app to pay rent and what not. But it takes me like 6-10 tries to log in sometimes. And then the log in screen bugs out and changes the format of the button to a super simple grey background button and puts all the objects on the screen overlapping each other. Not sure what’s going on but it’s been like this for a few months and it is progressively getting worse.

Difficult to use. In order to login you have to authorize ActiveBuilding to access your ActiveBuilding account. ??? You essentially are logging in four times each time you want to use the app. Additionally, if you click on a tab in the app, there’s no back button or close button, so you have no choice but to close the app if you want to get out of the page. Things are hard to find too. When making an account the app asked if I wanted my profile to be viewable to my neighbors, yet despite looking everywhere I can think of, I can’t find any page that shows neighbors. Either they asked for permission to put me on a page that doesn’t exist, or there needs to be an accessibility revamp.

Remains Subpar. Despite the latest improvements, the app remains subpar. I was hopeful when I saw the app change colors and I didn’t have to log in 1000x times but it doesn’t matter if the user experience isn’t improved after login. When I delete messages, I can’t do it in bulk which is a problem and since I’m forced to delete them one at a time the whole screen moves to the side making me choose “delete” twice. Also, when my community post events I can’t add them to my calendar. Our community doesn’t use this app’s features to the fullest because of so many issues. Maybe this review will help. The potential is there, I have no clue why it isn’t improved. iOS16 is coming soon and I hope this app can keep up.

Useless App; can’t pay rent. Lets start with the login: no matter how many times I hit “remember me” and “enable touch ID,” it still takes me from the app to my browser to manually log in EVERY. TIME. I have not been able to pay a bill once through ActiveBuilding. No matter what card I try to enter, it tells me there’s an error and that something is incorrect. Even after I’ve triple checked all my information, to the point it couldn’t have been more accurate if my bank itself filled it out. Oh, and there’s no way of seeing the exact amount you owe until you’ve entered your information and are on the payment screen—only to have the above mentioned payment method rejected. My balance ALWAYS shows $0, even on the first of the month. On my husband’s phone he’s been able to pay with card a few times, but they charge a $40 convenience fee so we wanted to get a money order to pay instead. We had to call the office to find out our balance because the app wouldn’t show it on either of our phones. What kind of app is so complicated, it takes you back to the stone age with payment options just to get rent paid?

Glorified Browser. For my building, we use this app service for payments and community. This appIs essentially a web browser with extra buttons. There is no need of experience that sets us apart from other applications. ResidentPortal makes a good effort to make the experience more mobile, but the ActiveBuilding app is honestly more painful to use than simply opening Safari and signing in. FaceID does not function as intended. Login credentials are not actually remembered. When you finally sign in, they forget to dismiss the keyboard toolbar. If you press the small “done” button at the bottom, it will just log you out and close the webview. I uninstalled and just made a bookmark in safari. Much easier to use, ironically.

Terrible app. The more I use this app, the more I hate it. I have to enter my credentials a minimum of 3 times each time I want to access my property’s portal. There’s no facial recognition and the “remember me” checkbox is useless because it never actually remembers me. Multiple times a week I try to login and it just doesn’t let me. No error message, no visible reason why; it just stays on a blank screen and won’t let me do anything. God forbid you do log in and accidentally hit “back”. Then you gotta log in all over again. Whoever is managing the development team needs to be fired. I shouldn’t need to be redirected to a web browser to login. This should all be done via the app and facial recognition needs to be added already. Seriously.

Hard to navigate, some minor bugs. This app mostly works, so I guess that’s a plus…but it’s pretty confusing to navigate. The design language and UI is really inconsistent/unclear, and it’s pretty obvious that most pages in the app are just web frames. I’m guessing some of the confusing UX comes from allowing apartment managers to customize for their building, but if that’s the case, ActiveBuilding should put more guardrails on to make it more foolproof. Also, there’s a bug when updating account info - it seems like phone numbers are auto-formatted from XXXXXXXXXX to (XXX) XXX-XXXX. However, if you try to update any other info on your account after the phone number has already been saved and auto-formatted, it shows an “invalid phone number” error. Reformatting the phone number back to XXXXXXXXXX allows the form to submit, so it seems like the phone number field validation doesn’t accept its own reformatting.

App isn’t the word I would use. I have used apps for other apartments before. The last one I used a good interface and was hardly ever glitchy. But with this app each time I use it I have to not only re login like it’s the first time but the majority of the time it doesn’t even load the actual part of this app. I just get a white screen, I have tried resetting the app and even turning off my phone but I just have to try again at a later time. I do like that you can do whatever you could possibly need through the app for your apartment. But for the most part I don’t really use those features more so just paying the rent. So once a month I have to run into this same issue over and over again. Also I don’t know if it’s just the place I live at or this actual app but the service fee for using a debit card is so high. My other apartment app only cost me 3.75 this one is asking for 86??!!! For what? It doesn’t even work half the time. This app is pretty much garbage. Like I said earlier I love the things you can do on the app but if you can never use it what’s the point.

Very frustrating, terrible app. Have to use this to access my apartment’s rent payment portal as well as emails from management. It’s a slow, user-unfriendly, frustrating app. It’s unpredictable how it’s going to behave and to be honest, it’s really not hard to create an app that responds to a tap immediately. You tap the screen, 30 seconds later it loads your selection. It’s actually so bad that I’m taking the time out of my day to write a review for it. Tried to pay my rent and of course the app didn’t work so I’m having to visit the website instead (which I often have to do). If I’m going to have to spend 15 minutes to make a payment, I might as well stop by here and tell everybody how bad this app is. Thanks for nothing.

Good idea but needs improvement. The idea is good and I like being able to pay rent and have all the info I need in one app. However, the app itself does not function well. When logging in, if I’ve logged in recently it gets stuck and continually goes back and forth between the login page and asking if this is me. I’ve asked it use face ID but it never does, I have to manually log in every time. In the app, if I open a picture it gets stuck on the picture and won’t let me get back to the main page without closing out the entire app and then re-logging in. Overall, a good idea but needs improvement.

Wouldn’t even call it an “app”. This app is hardly even worth calling an app. It is basically just a web browser interface inside a little square app button. They also claim to have “improved the login process” yet I’ve been trying for 10 minutes to log in and it keeps freezing and reloading and sending me back to the splash page to log in again. You’d be better off just using the website through your apartment’s resident portal, which is the exact same interface but actually functional. I’m just glad that we’re moving so I won’t have to deal with this “app” anymore. Two stars only because it used to at least work to let me pay my rent (you know, back when I could get into it), even if it was just a webpage in an app button.

Need push notifications!. It is imperative that this app has the ability to opt in to push notifications for Community Activity, especially when people are replying to you directly in the Community message board. A perfect example: Someone received a package with my name on it, but wrong apartment number... so they posted to the message board that they had my package. One day later, I replied saying it was mine. But they never got a notification, so they returned the package back to the sender! If they had gotten a notification of my reply, I'd have gotten my package. Do you see the importance? Other common situations: Someone's dog is missing... Or someone saw something suspicious in the area... Or there is a weather emergency... It is incredibly important to have the ability to receive notifications on this app. Can you please figure this out for us? It would improve the app tremendously.

Login and navigation is non functional. This is possibly the worst app I've ever used. The login process executes a near infinite loop bouncing me back to the original login screen. And yes, my password is correct - 1 out of 10 times the login works. Selecting or unselecting the touch ID toggle doesn't seem to make a difference. Once I'm finally in the app, if I click on anything (a flyer posted by my building, for example), I'm unable to get back to the previous screen without clicking on "done" which, for some unintuitive reason, logs me out of the app entirely. Save yourself some time, and use this in the browser, where at least the website is marginally functional.

Terrible. Is there no one you guys can hire to create an actual app. This is 2021 and there are no app developers that you guys can sit down with and discuss making an actual working app. It should never be this hard to login in. The new iPhones don’t even have finger Touch ID so why would that even be an option, it doesn’t even work. It takes about 10 mins just to try and log in. And it’s sad that a business isn’t even reading these comments because they all say the exact same thing. In no way should your overall rating be 4 stars. Idk who you’re paying to delete ratings and comments but you need to use that money elsewhere and call up someone to create an actual app, because this is just pathetic...

This app needs improvement!!. Been using it for a year now and at first it was ok. Recent updates have had some quality issues. The app use to be able to have face ID open it. Now the app requires you to click to have it put your email and password. Once done sometimes the app loads all the way and sometimes it doesn’t. I rely on this app to schedule my gym sessions. I don’t remember the date and time so I can back in to double check. The app has not been able to load completely for 20 mins now. I understand these are common issues with apps but this keeps happening on a regular basis.

Old feature and buggy. The app needs to be updated. Old feature like Touch ID needs to be Face ID. Also, bug exists on iPhone when you look at a pic attachment on the community wall - once you open the pic you can't close it. You must forcibly close the app and reopen. Another bug happens when logging in. Sometimes after typing password it does to a blank white screen with a DONE button on upper right. You tap it and you go back to opening welcome screen asking you to log in. Will not let you log in at all when it does this, have to switch to the web version which works.

It doesn’t work. So I had to download this app for my new apartment and I needed to swap to a different email, which should be easy enough. Not with this app. I changed my password following management updating my login to the new email, and tried to login to the app with the new email. The system said it’s wrong. Tried again a couple hours later, and still says it’s wrong. I then tried to send the “forgot password” option but that email never came into the inbox, not spam filter. This app is supposed to make it easier but in reality going to the office, filling out paperwork for anything would be more streamlined than this app.

Great idea. Poor implementation. Been using the app since August of 2020. It’s super convenient to have something like this for submitting maintenance requests and reservations for pool and gym time. That’s where it starts to go downhill. Logs me out every time despite having Face ID turned on. Have to click on links twice because the first time they’re not found. Despite being logged in and having all my info on the profile it makes me enter name , address, phone, email for every submission. Most of the time you can’t exit the screen so you have to close app and log back in again. What could be so smooth and easy is made a clumsy and cumbersome process.

Mediocre for what it is. This app is notorious for forcing me to log in every time I need it. It never remembers me or attempts a biometric login. It's also likely to take a few tries to get in. If you try to view pictures on a post, the window just crashes. It's clunky. If you open a forum post and then back out, you're starting from the top again. The interface reminds me of first generation mobile websites. It doesn't really make things any easier for me at all. The only reason that I keep it at this point is to pay rent. If I had an alternative way to do so, this app would exit my phone immediately. The experience is shaky at best from the moment that you open it until you tune you minimize or close it. Apps should promote digital options and self-service. This one makes me want to go back to writing checks.

Update Not Worth It. This app has gone through two updates and each one seemed more of a downgrade in regards to its intuitiveness. It makes you log in every time you open the app and when you do, sometimes it doesn’t go through. The page is blank and you would have to close it to repeat the process. The interface is lacking big time. The design looks better but it is not user friendly like it was before. Please fix to allow users to stay logged in, have settings to allow users to choose what they would like to see first (for example the community wall is important to see), and the log in window needs to be fixed.

How does a company make an app this bad.. I’m a renter that just needs basic functionality in an app. This, when it works, barely has that. It also rarely works. It’s the first of the month and there’s an error paying my rent. Cool right? I would’ve paid it a few days ago, but it just wouldn’t log me in. It would say I logged in successfully and then kick me back to step one and I’d have to do it all over again. I have to log in to my account every time I open the app. Remember me just doesn’t work, same with FaceID. The UI doesn’t scale properly on an iPhone 11. Just overall a terrible experience. Please use someone else, anyone else.

This app never seems to work. I am unable to access this app more than I am able to. It seems to always be down and it is frustrating when it comes to having to pay rent or add a maintenance request. I’ve been a resident for 1.5 months and have only had access to this site one time. Once to pay rent, and once to add a request. Both of these were on the same day. I have never given a review on any app, but I’m so frustrated for the 2nd time trying to access it, especially now with this “virus” going around and everything else being inaccessible that I feel compelled to do so now. I give this site 0 stars, but again that isn’t an option....

I really hope people get rid of this app. If you pay rent through this app by using a credit or debit card, you will be charged a convenience fee, and the convenience fee is not fixed. It will charge you different amount depends on what card and bank you use. Let me share my personal experience. They charge me $8 by using a credit card, but the second time they charge me $65 by using a debit card without any notice. I was trying to talk to the customer service for the support team, then I went through the entire app, there was no options for me at all. I don’t think this is the right app to use for paying rent or others. I would give 0 stars for this app.

Login Doesn't Work. I'm only giving this app two stars because once you've logged in it's pretty simple and easy to navigate- However, logging in, which you have to do in order to use the app, is extremely tedious and often doesn't work. Even if you check "Remember me", the app will still log you out and and you'll be met with a blank screen. I have to keep deleting and redownloading the app in order to log in, only to be kicked out again and again. What's the point in having the app if you can't get past the login screen? Please notify me when this issues been fixed and then we'll see if my review changes.

Data scraper app - shared with other major rental corporations - beware. This app is purely a data scraper. The main purpose is to collect your data and share it with other apps that belong to real page, leasing desk, chirp, and many others. I suggest you read your terms and conditions very closely on this app. Not only does this app create a portfolio on you(add an aggregate level so they say). They monitor your rent payments and all activity. And share it with other property companies such as Greystar, all to fuel the Camden property real estate investment trust. Oh, and by the way, the company pays zero dollars in tax. Be aware when you use this app it nation with the other apps that are designed by the same app developer Geo location, payment information, trends, personal health information, personally identifiable information when they aggregate your information which is shared, traded, sold to various third parties with totally different privacy, policies and additional/different terms, and conditions.

So Hard to Use. I have the biggest problem with applications that require timely payments not working when those timely payments are due. The log in section is so messy and hard to use that it decides to give up on itself and then doesn’t log me in. When it finally does log me in, it takes so long that the app decides to crash. When I choose to manually enter my email and password I get a bad gateway and I can’t use the app. When I am logged in, maneuvering through the app is quite difficult and lags when I try to go from one page to another. Now I have to pay rent and I can’t? Especially now, paperless and contactless transactions are super important and this app makes it impossible to do either.

Needs lots of improvement. Honestly, I just wish my apartment complex would use a different service honestly. This app is clunky. I have to login every time, even after telling it to remember me! It’s like playing Russian roulette every time you go to load a page. Will it open? Will it crash? It’s a 50/50 chance. There hasn’t been an update in at least half a year! Bug fixes are needed for sure, and a notification system would be a nice addition. Also, I’m pretty sure it’s been doing something screwy with the payment portal, because it keeps showing constantly changing feedback as to how much I’ve paid vs the balance even on old payments? It’s probably going to completely stop working pretty soon at this rate.

Not good. I’ve only been using the app for a couple months to pay rent. The app is in serious need of an update to fix stability and the constant crashing. Pages won’t load properly and it took days for the app or webpage to work in the proper manner. A couple times it said online it was unable to access page and to check the address and retry. That’s just unacceptable. How can companies expect us to use this app to do things when it’s not easy to figure out and has a ton of stability issues. When scrolling through a page, it goes out of the ‘box’ on screen like it wasn’t programmed properly and it was half minded in development. Thoroughly unimpressed. If you have to download it like I did, I am sorry. Just know it’ll be very glitchy. Also, don’t expect your landlord to be able to offer any assistance as mine told me ‘idk’ when asked what I should do with the app not working properly. Just wanted to share my opinion on this app. I hope they can fix all these issues and deliver a proper product. Otherwise they should just use Venmo or cash app instead for mobile rent payment.

Poor UI. I am accustomed to using BuildingLink was which was very basic and lacked functionality and this is far worse. It is not a real app. It is a mobile optimized website. There is no off-line functionality. I am unable to locate a way to receive badges or notifications for packages nor integrated email or text alerts for them. The most important functionality beyond packages is maintenance requests and our building unfortunately did not activate. The community board should be broken down into sections such as buy/sell, service recommendations and announcements. There should be an option to pay for building services and amenities using PayPal , Zelle, etc in addition to rent.

Well it used to work fine..then it broke...then it worked...and now it’s broken. Update: it worked for a while. But this “new update”...I can no longer login at all! Great job! Logging in used to be a breeze. It either never logged me out or it actually used Face ID properly. Then there was a major upgrade. Still haven’t figure out what was so major about it other than totally destroying login abilities. First time I’ll log in, it does Face ID properly and I’m in. If I close the app but don’t force quit the app, the next time I attempt to open the app, it prompts me to a log in screen. Then I have to go through the whole Face ID and password just to enter my password. I click submit. Then I get to a different login screen where I have to do it all over again. If I force quit the app it works properly. So here’s my request: if you’re going to force people to log in every time they open the stupid app, don’t make them go through 3 login screens. I’ll revise my rating when I stop having to login 3 times. Thanks.

Login / App Issues. Logging in always makes you have to login twice and there are always bugs (I.e. opening a photo on feed there isn’t a way to close it. You have to close the entire app and reopen, also there is no way to make a post, this hasn’t always been an issue just recently as no post button) they really need to work on their app as I’m sure this is how most access their accounts instead of using a desktop. I’ll be on lookout for update where issues get fixed. If not I’ll be contacting their app support team and get these fixed, it’s really annoying for me if you can’t tell.

Great App. It’s really a good app as an concierge, only thing is, they should freelance the scrolls, rather than have it set to a lock feature, so it’ll be more freedom, rather than, me finding myself; click scrolling on the screen to get to a residents unit number that’s all the way at the bottom, when it could be faster service. Also notices; the software itself, gives wrong tracking numbers, to a point where I’m being questioned by my residents about it, which brings confusion. Although it’s a great software, there’s allot of pros and cons to every successful app, out there in the market.

Horse fecal matter. This app has been nothing but clunky and glitchy since day one of download. No updates actually do anything to help. Only use is to make sure that the apt complex get their money. That’s all. They will use cheap cr-apps like this to save on their end and keep making money. So if the app “development” team is getting peanuts. Why make a good app. I can’t check and file like my lease, check community wall, or event just submit an maintenance request for anything. It will crash, freeze, or my favorite is when logging in. It does save info for quick loggings, or will freeze after credentials and just gives a white blank page. Like it’s eyes flipped to the back of its head and went full stupid and stopped working.

Good app. Terrible login process. This app is actually pretty great once you’re able to get into it. The functions of managing your lease and payments is pretty nice and easy to use. However, half the time I am unable to get the app to operate correctly. It does not save any of your biometric preferences or login info no matter how many times you select the save option. It has you log in about 3 different times before it pulls up your account and then it doesn’t always open. It will just sit on a blank, white page no matter how many times you close out the app or refresh the page. It’s very inconvenient and frustrating.

Improved Login?. The app was pretty good until the “improved login” was brought into the mix. Now it’s a 5-10 minute job to get logged in. It never remembers me. So then I have to manually login at which time It takes me out of the app and into the internet to login. Sometimes that opens correct sometimes it doesn’t. So after trying to get that to link over correctly so I can login I then say a little prayer hoping to remember my logins. (that part is on me) The point is using the app has become very difficult at best. If I hadn’t used the app prior to the “improved login” I would have given it one star because logins in is that bad. But once you get in there the app works great. Getting in is the huge hurdle with this app right now. Please fix it or or roll the version back to the old one.

Ugly UI, Extremely buggy, terrible workflow. This app is a terrible user experience and it just keeps getting worse. At login, I must click the login button before I can enter credentials (poor flow - just let the user immediately add them) and am taken to an email entry and password page. After entering my email and password, I am taken to an external web page to do it all again (seriously!?). If I attempt to use biometrics (which I set up twice before) to login, the app crashes. The UI in general seems as though they threw an app wrapper around a desktop website. There are areas where items overflow the viewport. The app scroll is buggy. Many of the workflows have dead ends or crash when I try to return to the main page. Many UI elements are too small. The icons and buttons are smaller than my fingers; and I have small hands. The page slide menu feels squished. It’s obvious this was not created with any though for how the user would be using it and it definitely was not designed for mobile. When I try to delete a message, the entire screen horizontally scrolls and shows all delete buttons. When I press delete it does not always work and I need to press multiple times. Etc, etc… It seems this app was thrown together and is not maintained. It’s not worth putting on you phone. Use the desktop web app. Or better yet, ask your property managers to choose another platform for community engagement.

Great idea, crappy app. This app could be much better. When you tap on a photo that was posted, there is no way to exit out of the photo... no back button, no exit button, nothing. Sometimes if I swipe around it will exit the photo and put me back at the top of my feed, other time I have to completely quit the app and log back in just to get out of the photo. It’s also a 50/50 shot of whether a link will work or won’t even be clickable. The other features on the app are good and get the job done, but the photo portion needs to be revamped.

Potentially good app hampered by poor implementation. As the title says, this app proves important functionality and could have cool community features, but it’s held back by an awful user experience. I only open the app the pay rent, and it’s always something I approach with trepidation. For example: today is the first so I need to pay rent. Upon opening the app, I have to wait 30 seconds just to reach the main menu. Not a huge deal, but even apps loading much more data start up faster. When you tap any of the the menu options, you’re treated to several more seconds before you’re taken to a new page. Sometimes this won’t work at all. Today I’m unable to pay rent because every time I go to the payment portal, the app loads indefinitely. I’ll have to try again later. Maybe this is the result of Active Building not having fierce competition, which also means my review doesn’t really matter. You pretty much have to use it if your landlord decides to. Still, it’s pretty annoying that something viral to my life works so poorly.

Needs work. This app is extremely glitchy and hard to navigate through. Every time you try to log in it takes you to the internet instead of letting you log in from the app, itself. Every time I try to submit my log in credentials it acts like it’s going to log me in and then refreshes back to the original log in page or the app crashes. And no, this is not a phone issue, my roommate has the same problems. It’s nice to be able to pay rent and schedule services on an app but the app itself is not very user friendly and very frustrating to use.

Incredible. Update. Developer responded to review, appreciate the dedication to their user base. The previous lag issues seem to have been mitigated for now; some app buttons continue to be very slow to load. Example: After logging in, clicking the Messages button on the top right corner frequently takes at least 15 seconds to load; behavior persists across other app elements as well, such as the Make A Payment button on the left column (and generally most buttons within that column exhibit this same behavior as well). Original review below: iPhone 13 pro. The app was working fine before the unnecessary visual refresh. It was snappy, responsive, and logging in took less than a few seconds. With the most recent updates of the app it now takes at least 30 seconds to initialize, then scans Face ID, then at least another 30 seconds to log in. Continues to impress that you can intentionally make an update to something working well, then make a massive overhaul that breaks it. Your team definitely has their priorities straight. Fantastic.

Seems more like a slow browser than an app... I love the idea of my apartment complex having an app for us to use to access different things like payments, amenity reservations, and messages. However, the app moves very slow. It operates more-so like an outdated internet browser than a modern phone app. Each page loads so slowly..even when I just try to switch from the home tab to the rewards tab. It isn’t a smooth transition like your typical app. Our complex introduced the app last year as a social media type of application for us to use. It doesn’t operate like one though. It has exciting features, but the mechanics of the app could use some touch ups. Also, I don’t like having to log in every time I open the app. I’ve enabled Face ID, but it doesn’t make a difference. I hope to see improvements! It’s a great idea… it just needs tweaking.

This app is useless. I have been attempting to use this app for almost two years now. To say it is glitchy is the understatement of the century! It asks if you want to “Enable Touch ID” but when you slide it to the “ON” position, it does nothing. The next time you go to sign on, it has reset. Why bother having that option on the app of it is never going to work? I sign in to pay my rent and the app won’t load! Okay, maybe if I wait a few minutes it will work, nope! How about a couple of hours later? Nope! The app works when it feels like it but never when you need it. Hey, developer, how about fix the stupid app so I can pay my rent? Useless!!!

I would give 0 stars. This app is single-handedly the worst app I’ve ever had to use. Yes, I have to use it because my apartments require us to make payments through this app. The user interface is outdated, worse than Facebook circa 2008. It crashes every time I try to go to any page that isn’t the home page and most of the time the home page doesn’t load either. For an app developed by a company as big as real page, I expected something better. It’s been years that this app has been called clunky and outdated yet there seems to have been no improvements. There are good apps out there and there are good app developers, maybe do some market research and hire successful app developers.

Not compatible with screen readers absolutely horrible. As a person who is blind I use screen readers and was excited to see this accessible way to pay rent and manage my information. However when I try to login I find I am always kicked out and redirected to the website. It also does not typically let me use my fingerprint and doesn’t remember my login even though I tell it to. I am unable to pay my rent independently as the boxes are not labeled correctly for me to enter in amounts. The payments do not reflect what is actually due either so I can’t use the site to even get an accessible amount each month. I am using voice over on the iPhone se Second generation with the latest software.

Gone from great to barely mediocre. This was once a great app. The web service itself is still great, but this app has declined substantially. It no longer saves your login info. It will no longer work with fingerprints or facial recognition. You have to enter your login information every time single you use it, sometimes multiple times in one use. Once you are able to login, it’s usually fine, but sometimes it will just go to a blank white screen and timeout and you have to login again. Again, the web service works just fine. The app, however, needs an overhaul. The last few updates have been large steps backwards.

Does not work most of the time. My biggest gripe with this app is the login experience. The login page has a biometric login option and a “remember me” box, but neither of those two things work. Every time I close the app, I’m forced to log back in. It never attempts to use Face ID To speed up the process. If that isn’t annoying enough, the login page does not work half the time. It forces you into an embedded browser to log in, and after entering my information I am often met with a blank screen that never moves to the next step. This isn’t ideal when you’re trying to use the app to pay rent. If I didn’t need this application to pay my rent for my apartment, I would never use it.

Service quality and app update.. This app gave me really bad experience. I was trying to check my maintenance request and check account status and found long outage, because they are updating the app without notices. However, after the outage I paid my rent through the app on 2nd July, and I did that twice before that. However, 8th July, I got a email that the payment has been returned and they charged me 175$ late fee. I talked to leasing office, they confirmed me, it was not from them. It might be from activebuilding app. I called them, and after a long waiting and lot call transferring they told me I put my account number twice wrong!!! I checked my notebook where I wrote down the account number, it was exactly same like other months. Long story short, the service, update notification and payment dealing was pretty bad. Really bad experience!

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Trash App. Can you find some real programmers to update this stupid app please? Every time when I want to check something I have to re log-in, does it make any sense? TBH the website is way more better than this app, so what’s the point of it???

This app won’t let me sign in. I set up my email and password and I’ve tried to log in 100 times and it won’t work. I says something Is incorrect, but I just made my account so i know I entered in the right passcode

Horrible App. Haven’t been able to sign in again since the first time I logged in. After putting in login credentials the browser goes blank and there’s nothing you can do no matter what you try. Very poor. Needs fixing desperately.

Can’t even create a log in. From the welcome screen when you are asked to allow the app to connect to the website, it stalls and can’t open its own website. I can’t even get to the point of creating a log in. I’ll keep using the website instead. Such a disappointment.

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Tragically the apartment I’m moving to also uses this app. The login process was already terrible just for trying to pay rent every month. But now that I am moving to a new apartment complex that also uses Active Building, I have no idea how to log into the new complex’s portal without having to use a new email and create a new account. When I use the Active Building login link for my new complex, it redirects me to my old complex’s portal. And there is no option to switch portals - or contact anyone for support! Absolutely terribly built. And there is nowhere to give feedback/get help.

It does not make anything easier. The “remember me” function doesn’t work and the app doesn’t work half the times you log in. It just stays at the blank screen. There’s been a few times I have not been able to pay rent because of this and it has caused me to be late. Unfortunately this is the only way they’ll let me pay rent or else I’d dump this app immediately. Keep your property management informed if you are forced to use this awful app. It’s going to take several tries before you can log on. Oh, and even after logging in, this app is notorious for crashing in the middle of you doing something.

Terrible app.. This app is so inconsistent with everything going one at my apartment building. I’m getting charged for multiple things that; my own apartment complex and this app is saying contradicting stuff. It’s saying I “don’t have renters insurance” but I’m paying for it. The charges on the app aren’t coherent and don’t tell you what they are charging you for. So it is possible they are scamming you for money. Honestly, you are better off paying a cashier check than using this app. It’s beyond belief, how terrible a simple app this, compared to how it should be. If you see this review, just paid in person using a cashier check.

Requires new email address for each place you move. The iPhone app and the website requires a new email address to be associated with a new physical address / new apartment. ActiveBuilding does not allow you to update your account with your new apartment information, instead once your lease expires at your old place the portal allows you to login then says something like “account no longer available “ then logs you out. Terrible design. This is a basic test that should have been caught in a beta testing session.

I have never seen such a poorly built app. I absolutely think most of these reviews have been bloated / purchased because what an incredibly terrible app. Everything loads in dial-up speed, it’s constantly logging me out, asks me to change my password multiple times, servers are often down, and nothing is intuitive! This feels like an app that was created 15 years ago and there is one person responsible for fixing bugs and adding features since then. I have to use it because of my residential complex, but I have truly never seen anything worse in my life.

Sometimes works, Sometimes doesn't.. This app seems to enjoy making us sign in several times at the opening screen. Sometimes it kicks us out at an inopportune moment. Difficult to contact Rockstar Westwood landlords and difficult to get a response. The app has potential and when it works at all, it works very well. If it would work more often, it would be better.

Annoying. Pros: All of the information for your community is in one spot and easy to locate Cons: - Login process is so annoying and half the time the app logs me out and I have to start over - one wrong button pushed and you’re back to logging in again - messages are annoying to delete. You have to delete one by one, and that can take time if there are multiple community announcements. Please add a delete all button

App is awful to use. To any landlords looking for an app to integrate into their systems, PLEASE look elsewhere! This app is genuinely awful to use from the residents end. It NEVER will remember your login information, regardless of if you choose "remember me" or not. On top of that, when attempting to login it will force you to login through an external website, that most of the time will result in a blank white screen with no further progression. If you attempt to close the webpage, it forces you to restart the process and still DOES NOT WORK. The UI is ugly, and incredibly slow to use. The sorting of the submenus makes no sense whatsoever, putting vital quick access information (such as paying or renewing leases) at the bottom of the list. There are many further issues with this app but I'm not going to drone on and on, I only urge once again that landlords LOOK ELSEWHERE. DO NOT USE THIS APP, IT'S AWFUL FOR RESIDENTS AND I'M SURE IT'S NOT MUCH BETTER FOR LANDLORDS.

Not reliable. App never remembers login, never remembers biometrics. Every time you login it goes to a blank page like it’s directing you and gives you the option to log back in but if I were you, I would wait a couple seconds because that page randomly disappears and takes you to your portal unless you clicked “login” again and then the app just won’t let you do anything. There’s days where the app won’t work at all and I have to go on to the online portal and submit payment there which wasn’t an available option previously which is nice to have that online website now.

Always buggy. I don’t understand the high ratings on this app. Face ID rarely works, 90% of the time it doesn’t remember to use Face ID and you need to manually log in. Not the end of the world by any stretch but then 75% of the time it goes to a blank screen and you have to leave and come back later. I am always on the latest version of iOS so I dont get the problem. It gets more than one star because eventually I can make it to a screen where I can actually pay rent.

Does what it needs to, I guess. The app is great for letting me know when I have packages waiting at the front desk. The social aspect is also nice; makes it easy to communicate with other apartment residents. An issue I have with the app itself is that when I open a window within the app, like clicking a link and it opens in the browser, there is no option to close the window and go back to the app. I have to close the entire app and open it again.

Love the community and communications. This app is great for where I live. I have already received help from making a post and the management posts events and updates. Looking forward to making new neighbor friends with it. And the ease of checking and paying rent nice. And it’s maintained with my personal lease info. Very convenient and I recommend using it and all its features.

Has a mind of its own. Most time I use it to submit a work order and it is very temperamental when allowing a description. If you have to make a change or have a typo forget it. You have to start over from the beginning! And it would. It allow me to edit the area of our availability for the work to be done since we have a dog and our work schedules vary. It is most helpful when submitting rent payments and commenting in the community. But then again those comments have to be approved and as of late there are rarely any messages whereas in the past there were.

Bogus fees. I don’t know if this is due to my landlord or the Active Building app but a $50 “convenience” fee EVERY time I pay for something whether it’s rent or bills is insane. That’s literally 5 times more than what anyone would consider reasonable. No other payment app does this. And when my landlord charges me fees or bills I can’t even view what they’re for so I have to constantly contact my leasing office to ensure I’m being charged correctly. Checking your balance is confusing and often doesn’t correctly reflect credit given by your landlord. The app is painfully slow.

Doesn’t quite cut it. This could be a really useful app, but a couple of flaws make the entire app not easy to use. First, I’m logged out ALL the time. The “remember me” option does not work, nor does Face ID on my iPhone. Second, the performance really is bothersome to me. Every time you go to a new page, you wait. And wait. And then wait some more. Really annoying. I’m sure these things are fixable, but for now I’m only using the app because I have to in order to pay my rent.

No way to make a payment!. How do you make a payment from the app? There’s no ‘make a payment’ tab that actually works because when I click on it in the payment center, only the amount that’s due show and there’s no way to actually pay it. I tried everything, clicking on the amount…nothing, clicking make a payment….nothing, what’s the point of having the app, if eventually I’m gone have to go on the website to make the actual payment. Therefore it’s useless!

WORST APP EVER!!!. This app is awful. The idea of the app is great, but would be so much more useful if it actually ran well and had better user experience features. It’s insanely glitchy, takes forever to load, and freezes all the time. I have to use it for my apartment complex but I would think that a company that caters to a ton of users would be able to hire someone new to step their game up. If the app was easier to use and up to date with the type of graphics and options that other type of apps have, it would definitely have a better UX and higher ratings. Maybe the developers just don’t read these reviews. Who knows!

The worst. I don’t think I’ve ever had a worse app. The login experience is insane with all the windows and buttons that we have to click just to log in. There’s a page with a button that I have to click just to get to the login page. It never remembers me. I always have to login again every time I open the app. Then there’s the attached images on the comment section. Every time I click on the image to enlarge it, the entire page reloads! Literally every time! Does it do the things I need it to? Yes. But would I want to use it? Absolutely not.

Can’t even sign in most of the time. The app is a great idea. Being able to see everything about my apartment in one place is great and having the community talk is really wonderful. The issue is that the app just doesn’t work. I am not able to log in most of the time. If I do log in it is so slow or just crashes on me. If I go to another tab, crash. If I scroll to fast, crash. It is honestly just a waste of space on my phone at the moment. It isn’t worth even downloading until any of this gets fixed.

Not Sleek. This app just feels like a mobile webpage. It’s slow to load and clunky to use - especially the message center. Deleting messages is very annoying. You have to swipe left, then wait while a message box pops up asking if you’re sure, then tap yes, then wait for the box to disappear, and then for the message to finally delete. All in all, the idea is great and seems like it should be convenient, but I find myself avoiding using the app.

Login Issues. Can’t login not sure what happened but the app is useless now. Keep getting message that either my email or password is wrong and they are both correct used them last month to pay rent and now it’s not recognizing them . I was going to change my password just because to see if it would work but the app won’t send out the forgot your password email so you can change it if you need too. This app needs major improvements. The app needs to be fixed or taken down there are too many of the same issues reported for them not to be fixed.

A Webpage Would be More Reliable. The app always turns off the option to use Face ID to login, even after you turn it on. It makes you enter your login information every time you access app. After you get through the cumbersome log in process, often, the app will not work. At that point, you have to force close the app, log in AGAIN, and hope it works. NEGATIVE star rating for this “app.” Also, don’t let the decent average star rating fool you. This app used to be wonderful, but some not-so-recent-updates ruined it, and the developers don’t seem to be in any rush to correct the catastrophic issues.

Not compatible when moving from one complex to another. I’m moving from a complex that uses Active Building to a different one that also uses it. I need to register with new apartment complex using Active Building so I can sign my new leasing agreement but this app and the corresponding website don’t allow you to have 2 complexes associated with your account. This is a HUGE PROBLEM. I searched for an hour trying to find help or an email address for any type of customer support for this app/platform and got no where. This app is more of a hassle than it is a help - for anything.

Good App to have. I do like the whole Idea of the App, it’s been working fine for me so far. Very easy to use, and pleased with the Security of it. My only issue is with the 3rd party Advertising. There seemed to be a Glitch when I clicked on the Ad about Renters Insurance. I was never able to get back to my Home Page of the Active Building. There was no back arrow or anything to get me out and back to Active Building. I had to restart my phone in order to finally get back.

Maintence request. I submitted a request yesterday for maintenance through this new app. I was a little reluctant to use the app . Within 15 minutes Eunice was calling me to see how he could help. That’s a lot quicker than when you call and leave a message. The maintenance department in this complex never disappoints me. There team is always quick to solve whatever problems you have Thanks guys for being so helpful. This app is a game changer for me

update made app worse than ever before. I’ve been reluctantly using this app for a few years due to it being the only way I can make rent payments to my apartment. This last version has made it difficult to log in with multiple login screens that ask for my information each time just to see my homepage. Once logged in(if it doesn’t crash first) the menu transitions are clunky and laggy. Sometimes I can’t tell if the app has crashed for the 3rd time or if I’m just waiting for the screen to change from my selection.. if I could pay my rent some other way I gladly would.

Poor UX and core feature missing. The app is complete trash, the user interface feels like it's 20 years old as some other comments mention. I have no idea how the app has such high stars. But even worse than a bad UI which is just an annoyance, there are core features that are missing. If you post on your 'community wall' for example, there's absolutely no way to get any kind of notifications for comment replies to your post (I've been looking for the past 20 minutes). So the only way to see any replies to something you post is to manually check back.

What happened?. It used to be so simple. I stayed logged in all the time. The all never gave me problems and it was easy to use. Then some wild update fudged it all and logging in is tedious all the time and sometimes impossible. Come on IT, I know I’m not the only one experiencing it. I’ve read the reviews but I don’t have a choice but to use it because it’s my apartment complexes only online option soooooooooo……. I’m stuck with y’all. But I am not happy about it right now.

Guess they don’t care about fixing this. I see reviews from a year ago where people complain about multiple logins and crashing and not remembering passwords and it still is an issue today. But maybe someday they will address these issues and make a user experience that is pleasant. The interface itself is good for managing maintenance requests and messages (although it seems harder than it needs to be to navigate the inbox). Just wish it wasn’t an ordeal to get to that part.

Glitchy and horribly made. The app is nothing more than a button that opens a browser window. Makes you log in every time, viewing pictures and posts are super glitchy and it constantly refreshes and makes me log in again. The developers haven’t even updated the app to support Face ID so the “Touch ID” login toggle does absolutely nothing right now as well as the “remember me” button on the login page. I can’t believe my rent pays for this app when we would be better off with a Facebook group.

Worst ever!!!. This is the worst app I’ve ever seen, and if you’re on mobile the website won’t work for you either. If you’re a leasing company, landlord, etc. please God don’t subject your tenants to this sort of torture. I’m worried about the late fees I’m about to get because I literally can’t pay my rent because neither the app, nor website work. The company that made this app is work $6B I firmly believe they collected a nice check and never touched the website again. Please. Please. Please don’t use this. Update: it gets better, the website doesn’t work on computer either. Late fees here I come!!

Poorly Made App. I really want to like this app, but so many things are half-baked or broken. The “remember me” feature does not work when logging in, and I have to log in each time. You cannot save your login information and use either TouchID or FaceID. Once logged in, the mobile experience does not properly conform to the device screen size, and the edge of the site is cut off and inaccessible. These issues have been present for many months, and it is obvious this app is an afterthought rather than a primary focus.

Doesn’t load. The app doesn’t load most of the time, doesn’t remember you, and is slow. Once I was able to log in, I clicked to pay my rent and it did nothing like 3 tries. Finally it asked if I was sure that I wanted to pay that amount because I just made a similar payment amount recently. I figured one of the first three tries must have went through so I clicked “cancel.” However, I didn’t receive a confirmation email and now I’m unsure. I tried to log back in to check if my balance was updated but as usual, it won’t load. This app is ridiculous.

Why do you need my SSN or passport number?. Seriously, I can’t make an additional payment to my apt without having to enter my social security number or passport along with my drivers license info? I work in cybersecurity and before that a hosting company and it would be insane of us to ask for such personal data for something as simple as an paying over the rent amount due, nor can I think of a reason why you would/should request it. I hope for your customer’s sake you’re doing a good job of segregating the data and taking extra precautions to limit its access.

Sign in process is horrible. Setting up Touch ID does not work, even though the app is allowed to use Face ID, as it still tells me to sign in every time. Sign in takes you to a WEB BROWSER PAGE to sign in, where the remember me feature does not work. Once you ARE in, if you click on a page on the community wall, there’s NO way to return to previous page. You actually have to CLOSE THE APP AND SIGN BACK IN. That is textbook definition inconvenience. I hope ActiveBuilding’s developers fix these issues promptly

It’s like they decided to give up…. This app used to work well. The option to integrate with face/touch is there but doesn’t do anything. The login process is tedious and can’t even remember that I’m logged in. It’s like they decided to give on the app and just send to the website. Once inside the app, functions are not even reliable. Aside from the app, the company is questionable. It is 8/1 and my complex says that their system is stuck on 7/30. They are unable to communicate with residents about the issues, submit rent bills or even tell me how much I owe.

Nice App. If there could be a back button, that would be helpful. When I open pictures or any pdf attachments, I’d have to completely close out the app. Not sure if this is the same for others, but overall it is a nice and convenient app to pay rent and look at the community wall. Another thing I noticed - there isn’t a simple way to delete multiple messages. You’ll need to swipe to delete for each message and most of the time it’ll lag.

Update needed.. Read through the reviews. Last year and the year before, all good. This year it’s all terrible. I don’t know what they did but someone messed it up. It now Needs serious work. Logging in May take three times if it works at all. The app doesn’t remember you anymore. The app will crash while you are using it. It’s frustrating to get to the end of a request and be logged out and have to restart. This app is no longer phone friendly! This is not just me but all of our neighbors are dealing with the problem too.

Fantastic app. I like this app a lot. I’ve been using for a few years now and it works very nicely. I can pay my monthly rent, request maintenance support, receive package delivery notifications, and many other things. I especially like the notifications residents receive from the property management office and the community message board where residents can post messages and interact with each other.

Awesome App. Having an app that’s user friendly makes it convenient to pay rent from anywhere if traveling, open other options to explore, view events and post on community boards with approval of management, send messages to Management and leasing agents, request maintenance, and update your profile is outstanding. Awesome job app developers! Thanks

A necessary service demands reliability. An app used to make time-sensitive payments should never have login issues. This app doesn't remember your login if you only use it once a month to pay rent. Despite touting Touch ID, it never asks for fingerprint verification (so much for 2FA). The login authentication frequently redirects to a blank page with no way to continue. And the UI is clunky to boot. But at least they have a "community social media service" that absolutely nobody uses! If your payment platform can't even handle logins and 2FA, maybe ditch the social media bells and whistles until you have a functional service.

A wrapper around a website. The app basically just feels like a wrapper around a website. Navigation is clumsy and cumbersome, frequent loading issues leave you stranded on blank pages and feedback is painfully slow. The only reason it’s got so many positive reviews is probably because if it asks you if you like the app and you say no, it won’t suggest that you leave a review or ask for suggestions. Instead, you’ll only be promoted if you like the app.

502 Gateway Error. Hello, I just updated my iphone 12 to the latest Apple 15.4.1 patch update an now Active Building app wont even load on my iphone. lLike it lets me login but before I can even get to the 2nd login it just gives the 502 gateway error. Then I uninstalled an reinstalled the app an get same issue. Even restarted my iphone an network settings as well. I’m at a loss here.

Login update very bizarre. A recent update changed the login process and it is very strange. First you click a button to login and are rerouted to a page that asks for your email. Then you are routed to a page that asks for your password. When you click ok, you are routed to a final page where you click “login” and your finally in. Each page looks completely different, so it feels like I’m being phished. Please streamline this process, as it is incredibly confusing and unsettling.

Been unreliable for months, now.. When it works, it’s fine. Not the best thing I’ve ever used but it does the job. For the past few months though, the login process has been a nightmare. It now won’t save your Face ID or touch ID so it makes you go through a few screens of login process every time. Then often, when you do finally go through that process you get a white screen and you never get the app. It just never completed your login. I’m trying to reinstall it right now to see if this will help any issues.

Horrible. I’ve been trying to log in via the app for multiple days to pay my rent. Every attempt is refused, telling me to try again or contact support of the problem persists. Where is the support number? Not on the failed log-in screen, or anywhere on else on the app— unless you’re already logged in 🙄 Seriously, it’s better to just use the web browser. I cannot even reserve amenities for my complex on the app, and there seems to be significantly less features I have access to compared to what other reviews have suggested are included in this app. It’s more frustrating than useful.

If your going to charge users a connivence fee make it convenient please. January of 2022 and am experiencing the same issue. I can’t sell or buy it’s prompting me to log back in every single time I need to check balances, make service request. And my packages are being held hostage because I’m unable to see if I have any. Even after putting in my proper login information. I get a blank screen. This all started happening for me when I did the app update. If your going to charge $30 for convenience. The very least you should do is make it convenient. Get it together folks please and thank you

Login UX is terrible. Most iOS apps nowadays have Face ID as an option, this one only has Touch ID. Ok at least there’s a remember me checkbox right. Well that doesn’t work either. And when you auto fill from a password manager it makes you do it twice for email and password. Literally the worst login experience possible and never ever keeps you logged in. Other than that the app is ok but I avoid opening it unless I’m paying rent or doing something important because it’s fairly annoying when every other app on my phone is seamless authentication.

This app needs a lot of work. Crashes, icons not appearing, long load times, no account remembering, clunky, slow, and will often times load blank screens. Like, all I wanna do is to simply *view* how much my utilities are for the month and I’ll I got is a blank screen with three error messages. This happens frequently enough to be an major issue. The kicker is, my management company charges a $40 convenience fee for paying rent through this thing, but I can’t even view the page to pay it half the time.

Do not use this app. Their security features and bank verification system is heavily flawed. It is convenient to use the app but the second some mishap happens (e.g. they mess up the bank withdrawal on your end even though you have plenty of funds) they are waiting there with the piggy bank to collect money (charged me $100 for a non transaction fee on the same bank account I have been using for the last 3 years with the app). Instead of being understanding and helping determine how to resolve the issue, they prefer to steal your money instead. Profits over people, per usual. Tread carefully.