British Airways App Reviews

Worst Flight Check In Experience. The “app” redirects to the website which lacks clear navigation. My first flight was cancelled and automatically rebooked but I wasn’t able to accept the change on the app for two days. I clicked the confirm button repeatedly, closed and restarted, deleted and downloaded the app again but couldn’t make progress until the morning of my flight. Once I could check in, my only option was for my cancelled flight. I finished check in anyways as I had a connecting flight, got to the screen to download my boarding pass and got a notice to check in for my new flight, even if I’d already checked in. I went through the process again, and got a confirmation again for my cancelled flight. Boarding passes can only be downloaded by closing and restarting the app, so I did that hoping the flight number would update. The pass downloaded—wrong flight number still. I got an error trying to go through check in again. No point in using the app if you’re forced to check in at the counter. Very frustrating.

Total frustration!. We paid to upgrade our coach seats to bulkhead 3 months in advance. One day before our flight, as we were finishing a cruise and had no ability to call for customer service, we received an email that our seats were changed for “operational reasons.” After spending 3 hours in an online chat with the airline, and being given many reasons, excuses and other seat assignments, we were finally told the situation was remedied and we would have our original seats. Arriving at Heathrow the next day, that was not the case! My husband and I were split into seats not near each other and were given the option to sit in the center together, not in the section we paid for, and go online for a refund when we returned. A wonderful agent at check-in spent quite some time helping us, and was finally able to get our original seats back to us.

Warning. I’ve probably flown BA a hundred times over the years as a AA member but now it seemed I had to sign up and create a BA membership to use the app. Okay, inconvenient but I did so. And as a thank you from BA I have since flown 3 flights and for all 3 I have been seated in the last seat of the plane next to the toilet. “Do you want to change your seat?” asks the app. YES! Okay, and then you get transferred out of the app over to a BA website and given not a single seat to choose from. And now I spend the whole flight being bumped into by people queuing for the toilet. “Sorry. Oh, sorry. Excuse me. Oh, sorry…” I guess I have to somehow cancel that profile and erase the app to be able to fly BA again because this is absolutely totally and utterly miserable. No idea what so ever why BA is doing this?

Everything is slow. The app is slow and every time you try and do anything it just takes you to the website, which is even slower. It also doesn’t consolidate your trips and gives conflicting information. For example, even if you check in and get a seat number, sometimes the home page simply will not update and only provides you the option to “check in” again. Every single thing you try and do in the app and which is the whole point of having an app requires you instead to “reach out to customer service”, which is seems to require stupidity as a prerequisite for employ. I would say 1 in every 14 staffers are actually competent (a stat unfortunately based on my own experience in this trip, having dealt with 14 different customer service agents and only 1 being able to actually do anything). Honestly this entire experience is egg on this national carrier’s face. They honestly should be ashamed.

Deeply disappointed. I am deeply disappointed in all things British Airways. The app is terrible and difficult to navigate in comparison with other airline apps. Our flight from London had no entertainment system in First Class. The only saving grace of this flight were the two flight attendants. Heathrow Airport is a dystopian nightmare bent on the humiliation of the traveler. From overreach searches to invasive and VERY unhealthy body scanners. No other European airport treats the traveler so poorly! I will never travel to the UK again and will not use BA as a carrier. Italy, Turkey, Croatia, Greece, feel like the old school travel days where they use common sense profiling. Never felt safer whereas I felt intensely threatened by the Heathrow “security” staff. I intend to blast this experience all over social media.

worst airport I have ever been and I will never come to Heathrow again. Heathrow is the worst airport I've ever been in. I have never known an airport that can't give you your gate number over an hour ahead of time. I realize you're trying to get rid of congestion and make people shop in your expensive stores but you won't give your gate to people until the time of they're actually supposed to board and they could have up to a 20 minute walk for a normal person and some customers are handicapped it is absolutely abdurb and frustratinh. I'm on vacation and you've refused to give me any information including which terminal. I had to fight to get the terminal from your staff and airport staff both ways coming in and going out and then I had a fight to get the gate and all the time you guys had it and the first employee argued and argued and a second employee over heard the conversation said yes we have it and gave it to me. again British airlines sorry you're out because I will not go through Heathrow if I can avoid it PS I'm only here cause I was going from the US to Africa I was not coming to London I was planning a trip to London this summer now you have made this trip so miserable as far as getting there and back that I will not come and spend my time/ money in England

Horrible Experience. Flight from IAH to LHR was canceled on 8 Oct. 2 very seasoned traveling couples flying together. BA booked us on AA from IAH to ORD and ORD to FCO but would not give or guarantee seats in Business. After hours talking to BA and AA, decided to take same flights as were canceled on 8 Oct on 9 Oct. got seats all together. Then BA changed aircraft and told us we might not have Club World seats! More hours spent verifying seats in Club World. Hours later, BA changed our seats so that none of us were sitting together!!! Now we will have ask other travelers on the plane to switch seats with us so husband and wife can sit together. I used to be Gold for many years when we lived in London and generally enjoyed good service. This booking has been HORRIBLE. I doubt we’ll fly BA again. So sad.

Absolutely Terrible Airways computer. I arrived at the Dubai International Airport (DXB) for 6:20am for a booked flight for 09:20 for British Airways May 5. My original ticket was booked through Qatar Airways for 11:00pm May 5. When I arrived at the Check-in counter, the customer service attendant mentioned I couldn't get on the flight today because I only had a Booking Reference and no ticket. The attendant mentioned that there was a booking reference for British Airways but no ticket and could not allow me to board the flight. I am currently at the airport and have been waiting nearly 18 hours because someone double booked my flight and did not make the correct changes. This is cruel and customer service attendants were the absolute worst people and extremely rude. I was left in tears today because of someone else's mistakes.

Getting a seat is a nightmare. I’m traveling with a friend. She called to pay for assigned seats early in the morning, later in the afternoon I also called to pay for sears for myself. I was informed that my friend did not have any assigned seats. I paid for seats for myself under my credit card and gave the agent my info as well as my passport number. The seats were assigned to my friend instead of me and the agent I spoke with could not change them. As I write this my friend is is still trying to get the seats back to me and get some for herself other than in the middle . I was charged 200+ dls. The booking mechanisms are a disaster. This app will not allow to pay for seats unless everyone in the booking also pays. Calling apparently serves for nothing. The agents are polite but don’t seem to be able to work well with slow and ineffective systems.

App suddenly stops working. The app suddenly stopped working in the middle a trip, while waiting to connect from one BA flight to another. My booking suddenly disappeared while I was sitting in the Concorde lounge, told me it couldn’t find it when I tried to add it again, then would not allow me to log out/log in using the exact same details I’d just used to successfully login via a web browser, telling me my details were incorrect. My booking still shows on the website. Uninstalling and reinstalling the app results in exactly the same errors. Basically, the app is not useful for anything relating to travel on BA. One month later, and it is still impossible to log into the app using the same details used on the BA website and Avios apps.

Stranded. People transport lady delays transporting use to our connecting flight and we missed our connection. She waited until all 400+ passengers had deplaned from one door before she decided to leave! Then we could not get any other flight until the next night causing us to miss part of our cruise. There is not time to cover it all. Agents at gate left at 10:00 pm with use sitting there awaiting transportation. It never came untilI saw them parking the vehicles for the night and rushed down to stop them and get them to take us to customer service. One mail agent totally ignored us. Finally the other agent became available and helped up with voucher for room. Two days in Heathrow! Not a happy experience with BA.

Slow and Bad Features. First time user of British airways, plane was fine, this app is awful. First, it is slow. Doing anything basically pulls up the website inside the app. My biggest complaint is the difficulty in getting boarding passes for family members. I’m able to download mine to my phone (although there was an unexplained error that prevented this one time), but I can only get other flight members boarding passes if it is the current flight. I had a connected flight and could not download their boarding pass on the app. When the app took me to the website, and I tried to download on Mobil, it said to use the app. Very confusing and not worth the time. Will try another company next time unless these things are fixed.

Bad App and Bad Customer Service. On the website you are told to download the app to log in. After doing so, the app re-opens the BA website and tells you to download the app (even though you are already inside the app). Terrible confusing mess. Oh, and If you bought a business class seat you will need to pay an extra €175 to select a seat. Or you can wait until 24 hours before EACH segment of your travel and select a seat then. But if you have any documents needing review (e.g. a passport) you still won’t be able to select a seat until you’re at the airport. And if you call customer service it will say “we are experiencing unusual call volume” and it will hang up on you automatically. Terrible! Worst business class airline!

No changes in years - inadequate. I fly every other week almost for work and life so rely on app a lot as constantly on the move or in meetings. There are problems that you don’t address for years .. like famous your booking can’t be displayed or if you want to book tickets and even in your own profile why in the world you need to log in again to get a award tickets, finally multiple issues with cards and people profiles - seems your app doesn’t speak with your main interface - poor performance given typically one need to navigate through very few actions for check in or uncomplicated purchases you could have addressed long time ago

Disappointing. The app repeatedly doesn’t notice when things change. Sometimes a pull down to refresh helps but often not. One time, quitting and restarting didn’t even help - I had to explicitly log out and back in to see the new information. It’s lucky I’ve been fighting it for two days now, so I know when it’s worth retrying. My flight yesterday was canceled by BA. They never have contacted me about that. In particular, there was no notification from the app. Lucky Google warned me. After tormenting it into refreshing, the app let me rebook for today’s flight but someone messed up and didn’t issue me an e-ticket or send me the email it promised. Lucky I spent a literal hour on the phone with BA just now otherwise who knows whether there would have been a seat for me this evening. Disappointing, so disappointing.

Worst App/website. Nothing about the app or the website make it easy. The app is slow, constantly freezes, is never up to date with any changes you might make on the website. Additionally, when you use the app it constantly asks, “would you like to use the app.” That is just the online experience. It only gets worse when they cancel your flight completely and book you on another flight that adds 4 hours to your travel. Then when you contact them to try and resolve what is going on, they refuse to do anything and maintain that, “It is not about whose fault it is.” I thought it would be a much better experience as we were traveling to London, but it was the worse airline I have flown with. I would recommend any other airline over British Airways. I did however provide a one star review, but only because 0 stars was not an option.

The App Doesn’t Work Properly. Even though I submitted all requested information, I couldn’t check into my flight online until about 2 hours before the flight. My first flight was operated by American Airlines (all flights were on one booking) and AA wasn’t even able to check me in at the airport. I also couldn’t pick or change my seat, I wasn’t even able to see my seat until I was finally able to check in. The app kept sending me to the American Airlines app, or just told me that I can’t check in. The last few years British Airways has had very chaotic service on the ground, which is not how they used to be the previous 18 years I have flown with them. Not being able to check in at all by the time I board my flight, puts quite some stress on the travel process, and it’s been a problem for several years now.

Horrifi. oneworld integration, buggy app experience. There is a pretty atrocious integration (really, a lack thereof) with partner airlines and their frequent flier programs within the oneworld network in this app. I’m oneworld Emerald and there is no way to associate my frequent flier number to a booking within the BA app in order to receive emerald status benefits for my BA flights. This app lacks the capability to perform basic booking management within the app itself - instead, it runs within a browser within the application or forces you to the BA website on your browser, which is clearly not optimized for mobile browsers, and performs terribly slow. You’re forced to rely on BA’s broken website for check in processes and other similar activities - often crashing out with error messages indicating a technical problem with the app - which effectively forces you to show up at the airport and hope for the best with your check in and seat selection. Complete and utter garbage - when the American and Alaska Airlines apps seem like highly functional programs by comparison, it’s a pretty sad state of affairs for the BA app.

A most unpleasant app. I logged in 24 hours before flight to choose business class seat (let’s leave out that a business class customer should be able to reserve a seat upon purchase and not have to pay extra for it) but when I checked in I found a seat had been chosen for me and it was impossible to change it. The site said I could choose my seat but no option was available for doing that, though a box saying “choose seat for next flight” had me thinking that was the place since my NEXT flight is the first leg not yet taken. The box should have said RETURN flight not “next”. I tried to find a BA phone number after choosing my country from drop down menu as instructed and then? There was NOTHING. Truly a miserable website app and experience so far.

Slow, and impossible to check-in when returning to states. Firstly, the app is a bit slow and clunky. Otherwise, it’s about the same as any other app. My second biggest issue with it is that it uses webviews for practically everything — as a result, the app is not really much better than using the website. And these little webviews even have a prompt for you to open the BA app, while you’re ALREADY in the app! In fact, under these URL routes, you’d never want to open the app. This is so easy to fix if they gave it half a thought. But the biggest issue is that they must not have updated their COVID entry requirements for like a year. I don’t need to do anything when returning to the US in terms of COVID. But they still have to collect information — basic information they already have like my citizenship and name — and then don’t approve the “documents” automatically when seeing I’m a U.S. citizen. There are no documents! You can just skip this step if I’m a U.S. citizen returning to the US! This issues would be incredibly easy to fix. But apparently IT over at British Airways is hamstrung by executives who won’t let them fix basic stuff like this. This app doesn’t deserve more than one star until these issues are fixed. And please make it faster.

Nonexistent customer service at the ticketing desk and online. I was turned away from the ticket counter at BCN despite having a confirmed and ticketed flight. I tried calling all 4 phone numbers I was given when I was instructed to call BA and sent out of line. The number I was told to dial didn’t work and when I asked for help I was told to keep dialing “you have three more. Keep dialing.” Was the exact phrase. I tried the chat feature… didn’t work. Tried finding another phone #. Nothing to be found. Finally reached my travel agent who spoke with the agent who ended up hanging up on her because she was “too busy to help.” My agent co tasted both AA and BA and after several calls was able to get me on the flight. App was absolutely no help at all.

WORST online experience of all major airlines. When the website and APP actually work (it’s down OFTEN!) it’s simply terrible. Non-intuitive, outdated, and technology from the ‘80s. Want to print your family’s boarding passes for two flights? YES, you guessed it, one at a time, twice per family member, so six clumsy inputs, selections, and transactions instead of one. Want to add tickets on your smart phone wallet? YES, also six separate transactions, only on each family members device, even your children! And lots of error messages, no ability to input or update personal details online, AND a phone number where you make a dozen phone tree entries just so it can hang up on you!!! We got a great deal on Club Suites, and now I wish we just paid our primary airline the extra $6K…

Horrible check in experience with the app.. Every time we go on a transatlantic trip with BA from Denver we’re having problems with the online checkin using the app. For some reason we keep getting errors without the app telling us specifically what the error is. Even if we enter our US passport the app keep asking if we have a visa, green card or neither of the above and we required to enter I formation on where we’re staying when we’re staying in the US. This makes no sense since we’re US citizens living in the US. BA online experience has always been much worse than with any of your competitors. Haven’t seen any significant improvements with your app or online reservation system the last 10 years and you’re far behind your competitors. Ready to ditch BA

Maybe Lucas or Rootes wrote this app. Like these notorious companies, this app has several failures and glitches. The first and most notable is that while using the app, a promo at the top of the screen suggests you download the app! What??? While traveling internationally The app asked me to scan my passport. But there was no function for this. There was no way to scan my passport for check-in. The app is not nearly as user friendly as it should be. I have had a few times using the app where I didn't know just what it was asking, but it urged me forward in the process. I did get myself checked-in through the app, and when I went to the bag drop line, the customer service agent printed my boarding passes because "they work better." Other issues make it seem like they really don't care about this app. They prefer the old school was of business.

Airline is a joke.. Lost my bags for 3+ days. Had to end up going back to the airport to pick it up myself as they were not competent enough to get my bag from The Dublin Airport to our hotel in Dublin and we were leaving for Ennis the next day. Also had to cancel our first train because of this although I had been “guaranteed” my bag would arrive by the time we left for Ennis. Don’t even try calling them, if they do actually pick up the phone they will give you the run around, will speak broken English and are not helpful whatsoever. Talked to at least 3/4 different agents over the phone, each would give different answers each time then give you phone numbers to reach out to that I would call and it would say “this line is out of service”. Literally got nowhere after trying to call for hours on multiple different days. In addition to that, multiple flights have been delayed and when I went to submit a compensation form as for the clothes I had to buy (again didn’t get my bag for 3+ days) I spent 25 minutes filling that all out (adding receipts, descriptions, flight info, baggage claim info, bank account info, etc.) only to get a “sorry your claim has not been submitted due to technical issues”. Seems pretty convenient not to have your compensation page work. Refreshed the page and it just sent me right back to the beginning with none of my information saved. Absolute joke and I will do everything in my power never to fly this airline again.

Disappointed by my flight cancelled TWICE. My original, convenient flight from LHR to LYS was cancelled about 2 weeks ago, and my choices for rebooking no longer included the convenient mid-day flight. So, to avoid inconveniencing my hosts, i selected the 7am departure today. I went to check in yesterday and found that flight was cancelled!! The ONLY option offered for rebooking is the 9:05pm flight!! (I checked and the convenient flight BA362 IS flying on time today!!). So I took it, and have booked into a hotel for the night, because my host lives 2.5 hours away and cannot possibly pick me up at that hour!! I am traveling for a friend’s important celebration so I HAVE to get there tomorrow. I am disgusted that after being a loyal BA member for 2 decades. and racking up many air miles, when I use them for a simple thing like a flight from LHR to LYS, I am dumped at the back of the line.

Normally a big fan. I usually like British Air (actually love it) but not this trip. I could have chosen my seat before 24hrs before flight if I wanted to pay for it ( didn’t tell me how much).I chose to wait but even though I had done VeriFLy, had a “Pass” on the BA site and ticked all the boxes I could not confirm my flight. This was with multiple attempts throughout the 24 hrs before. So no seat assignment/choice and continuing message that they were sorry and maybe it was due to inability to confirm my health status. However they already had everything since the had everything according to the site Pass. Tried chat mode and it was useless and kept ending while I waited to speak to a representative. Tried the Ai but no help. Tried Twitter with no response. As I approached the airport (LHR) I was magically allowed to check in and wonder if wonders was assigned a middle seat. Back of the plane. Not able to change seating online. Was only a few seats anyway because apparently another flight was canceled so everyone filled this flight! So now here I am at the gate at 10:06 for a plane that was supposed to board at 9:25am. Nothing happening and no announcement. The only, thus far, shining moment was tagging my bag (Please ask for assistance kiosk) where the assistant asked if I really wanted the middle seat and was able to get me an aisle seat. Of course, not on the plane yet but I am at the gate!

So-called prestigious makes crap app. Clunky, confusing, conflicting information…. I mean literally one of the “top” choices on the “how do you want to retrieve your boarding pass” after you finish checking-in (intelligence asks WHY is that even a question?) is “FAX” -to which I’d be willing to bet no one under 40 even knows what that means. Meanwhile, “download boarding pass to your App” selection is conveniently hidden at the very bottom of the list from an oversized device screen. Further, when I first opened the app - it showed my next trip with the RETURN flight showing first on screen confusing me thinking I had made some error in booking - WHY?? When a company of this size, with the assets they have at their disposal makes a crap app like this?? What has the world come to. Where’s the pride? Where’s the dedication? Where’s the style? What about respect and care of the customer? I guess those things have been supplanted by Union reps and a sense of entitlement by employees…. Pish-Posh!

This app is a nightmare…. It might have to do with the fact it was booked on American but the two reservation codes are ridiculous and it took me over a half an hour to check in online. NOT GOOD. Don’t get me started on the fact the flight was diverted from the middle of the Atlantic Ocean to St. John’s, Newfou slabs because the pilot was ill. A tiny airport that couldn’t support this kind of aircraft. We waited two hours in the runway to get a tow into the gate. Then a hotel then a second flight to Heathrow (re-routed from Gatwick) almost as long as the first aborted flight. Then there was no staff to u load the bags. The bags came two days later. Ugh. Lost a day of my vacation. I’m sure trying to file an insurance claim with the insurance company or the airline will be a hassle. NOT GOOD.

Challenging Interface. Not reliable to always show booking. 3 out 5 times when I open the app to look for my upcoming booking, the BA app will inform me that it is unable to do so due to system error. I am no longer shocked nor dismayed at the BA app’s inability to readily show me what I feel should be the core element of an airline app: Details of my next flight. Yet, even when it works, the details of my booking are two clicks away….not front and centre when the app opens. Nearly all other airline apps I use put this most essential element of air travel as the opening page of their app. Yet, what are we to do? The BA app has a captive audience and so we must endure. However, I invite BA to view other airline app opening pages and reconsider both the reliability and the display of key info for the next version of their app.

Technology gap=a bad sign for the company. It’s sometime hard to separate the corporations from the computing presence they project with their apps. I’ve lived and worked in Silicon Valley CA for over 30 years and there we have a consensus among our friends that it’s possible to forecast a company’s future by the quality of its Internet presence. This does not bode well for BA as this iOS app projects a backward stagnation. Unfortunately I find it frustrating to write these reviews as the people who read the feedback cannot present it to those in charge since their culture is usually the cause of the technology gap and they just can’t bridge it. Update: As I continue to use this app over many years and get hit with layer after layer of bugs and mishaps that inconvenience BA customers and club members, I wonder when will the responsible executive be dragged through the streets of London with tar and feathers - I guess never... it’s equivalent to BA’s running of T5 in month one, but just in a permanent state. May 2023 update- years have passed and this week I’ve been using the app to check in. It has gotten worse. Message loops, timeout errors, sending you from one section to another to get your boarding cards. Worse of all it seems to be using web browser technology from within the app and then not recognizing you’re in the app.

Mr. Traveler. We booked our tickets for a trip to London through British Airways. Actually they took our money and we are flying American Airlines. On our return flight we reviewed our preliminary gate with the BA app and it told use terminal 5. The App was wrong and British Airways treated us like they didn’t need our business. They were unwilling to solve the problem we faced which was taking our luggage from Terminal 5 to Terminal 3. (We are talking about heavy bags we had already brought to Terminal 5). Or offering us some type of solution to the problem they created. If you have been to LHR. Terminal 3 is a train ride away. If we had arrived on time to terminal 5 we would have missed out flight in Terminal 3. Fortunately we planned ahead and were at Terminal 5 early and were able to catch our plane in Terminal 3. The main concern I have is British Airway had no concern for its customers when it was their fault. They told us to call Customer Service and discuss it. Their was no phone number to call on their website. You needed to mail your complaint. I will be sending in my complaint by not spending future travels with BA or AA. After traveling for 50 plus years and being in business for 35 years I was sorry to see them put profit ahead of its customers when they were clearly at fault.

Horrible. I’ve spent hours trying to navigate between app and website. I repeatedly get emails and texts saying to upload my Covid documents which I have done multiple times. I use the tracking number for Covid documents and it says verified go and check in. When I check in it says not verified go add them. At this point I’d rather cut off my own fingers than use British Airways. I’m using the app and it suddenly takes me to their website where I get a pop up that says “open the app”. I was in the app. At this point the experience is a never ending circle of madness. I’ve finally checked in for 1 leg of the flight and the stupid app still tells me I can’t check in and I have to wait another 3.5 hrs to check in for second leg of flight. All the other airlines let you check in for all legs.

Overall great app, but a miss on Watch. Overall, this is probably the very best airline app of the many I use. It’s simple to use, yet provides far more information and utility than any other I use. And it’s actually visually appealing. However, the Watch app doesn’t seem to work. Despite having a flight departing in five days, the Watch app says I don’t have any upcoming flights in the next seven days, even though I have two (both of which show in the app on my paired iPhone.) Having access to the app on the Watch is super useful while traveling, and the absence of this feature working correctly made me withhold a fifth star.

UX needs a lot of work. 1) My bookings rarely show up until I’ve clicked around several times in various menus. 2) The check in flow pulls you into a web journey and the framed in page has the banner to install the app at the top. While I’m in the app. Sometimes I even have to log in multiple times when I get pushed to a web journeys. 3) once you finish the check in process in the mobile app and you select “mobile boarding pass “ you get a prompt that says you have to go back to the main screen and choose the check in button again. After you already checked in and you couldn’t get the Mobil boarding pass. In the mobile app. What’s the point of a mobile app if it’s just a weak shell of a slow and challenging web journey?

Useless and Frustrating. There was a time when I found the BA iPhone app helpful and functional. It appears that it has undergone some sort of redesign that has rendered it near useless. Basic airline app functions like selecting seats and checking in are tortuous and frequently impossible. Navigation is not intuitive and endless loops of error messages are standard. The redesign seems to have moved the app from a native iPhone design to directing one to a smart-phone version of the (horrible) BA web site. On every page, I get a message at the top of the screen advising me to install the BA iPhone app, as if I haven’t already thought of that and am indeed already in it. The inability to do anything useful on this app forces me to stand in long queues and/or call BA for things that on other airlines I can efficiently do myself with their apps.

Horrible Flight experience and customer service. Normally I don’t write reviews but my experience with both the flight and the customer service has been so bad. I had a flight from Berlin to London Heathrow last May, from which I was supposed to get a flight to New York. But there were multiple issues with my flight that ended up delaying my arrival by almost 24 hours. First, I never received my boarding pass for my connecting flight - I was told I would get it at London heathrow, but this turned out to be impossible. Second, the flight was delayed AND it landed outside the airport where we needed to take a bus to the actual gate. Third, the British Airways support desk was woefully understaffed and I had to wait in line for several hours to get a replacement flight and accommodations for the night (since there were no more flights that day). Long story short, my arrival was delayed almost 24 hours and I had a miserable experience. I filed a complaint back in June I’ve since been waiting over 5 months to receive a response to the complaint I filed back in June, after having followed up multiple times It seems that their customer service is almost unreachable. Wouldn’t recommend anyone use British Airways.

Just the worst. Booked a flight through hopper in 2020 and could not fly due to restrictions so I got a voucher. I am unable to use the voucher because I’m pregnant and apparently no one can help give any answers. I got ahold of someone at BA who said since the ticket was purchased through hopper I needed to reach out to them for assistance. I reached out to hopper who said they are just a travel agency and the tickets are managed through BA and they were the only ones who could make changes. They also said they could not help me further because my email was wrong despite the fact that I had the literal confirmation email about the original flight pulled up and gave that exact email. After hopper told me they couldn’t help I called BA again and pressed the same extension and was told that the agent couldn’t help me because he was just sales. He directed me to another line and when I called there was a recording saying that due to heavy call volume they couldn’t accept calls and just hung up. How the heck is anyone supposed to get any freaking service? Any questions answered? I guess I’m just out over $1000 with no ability to even talk to a person. Apparently their strategy is to give you the run around until you’re out of time and options and just keep your money. Disgusting.

I hate British Airways. The app glitched at the exact time of online checkin (24 hours before my flight). The airline stuck me in a middle seat. I hate the middle seat. I’ve been flying with the airline for years and they have the nerve to charge for seats (when they never used to) and other airlines give the option to choose a seat at the time of booking at no extra charge. Sure I can PAY for a seat but why should I when they already charge too much and the food isn’t that great either. The airline has gone downhill and penny pinch at every opportunity. Disappointing airline through and through. Management should watch review videos on YT to show how disappointed passengers are with airline but I doubt they will; management doesn’t care.

Below par Customer Service!!!!. Let me start by saying that we are frequent flyers to the UK because or daughter is a University student there. Now to my story…..we booked our latest flight to Heathrow via British Airways in search of a better flying experience there and back. This was definitely not the case. When we went to check in only to discover that our seats (that we paid extra for when we booked the tickets months ago) were move, without notification, to the far back of the plane. The agent kept repeating that she could not change us back because we had already checked ourselves in for the flight. That was not correct because we had not checked in yet. No plausible explanation was given for the change and she said if we wanted to upgrade our seats, as we tried to request to correct the issue, she would have to remove us from this flight and try to make the change. This service was worst than flying a discount airline like Ryan Air or Spirit Airlines. All aspects of our travels to the UK and back home to the US have been completely unsatisfactory and it is the last time we are flying British Airways!

Flights are Cheap - Services are terrible. This Airline wants you to buy a ticket - take your seat, be quite & don’t ask for anything. On 3 occasions I wanted to upgrade my seat to first class. None were available at the time of purchase. Day of the flight, first class seats became available - no one would process the upgrade & take my card! Not customer service, the check in counter, no one = god forbid I have have flights delayed that interfere with obligations on the other end - they make no effort to help you out = has a flight to Chicago O’Hare delayed at Heathrow, then onto Denver with American Airlines on the same ticket. The plane at Heathrow breaks down - I asked them to put me onto a flight direct to Denver - plenty of seats availed = nope, not a chance. They don’t care that timing was of the essence. As long as you don’t need, ask for anything or make an inquiry, take your seat, be silent = everything will be great :) The only thing BA has going for them is cheap tickets to Europe from the US. Now the brand new update to this APP doesn’t work - can’t book flights cause the APP crashes, there is no way to co tact them except to blast them here - there not going to read this anyway.

“Something went wrong”. If BA set out to write an app that mostly says “something went wrong” (it has stopped saying sorry, presumably having decided it’s all my fault anyway) they did a stellar job. If they had higher aspirations, they failed miserably. When it once in a blue moon *can* show information on your flight, it’s always the last to know. If you are optimistic enough to use it to check in, make sure to save your boarding pass to your apple wallet, expecting to be able to pull it up on demand would be sensationally naive. App doesn't’ work on VPNs (or from foreign network it seems like) because what traveller using open (airport) wifi’s would possibly need a VPN. That said, neither does their web site so they’re consistently useless. I just hope they fly better than they do apps. Update: jury's out on whether the brokenness is actually VPN triggered or the app is just *shockingly unreliable,* it's now been ages since I've been able to see my account in the app. This works in a web browser which is a positive surprise.

Impractical, inefficient, loaded with inconsistencies. When managing a booking on the app, every page has a banner on top “Open the app”. I’m already in the app!!!! Often at the bottom, it asks if you want to download the app. Again, I’m already in the app!!!! The information is spread out so much, users have to scroll through lots of pleasant but useless ornamentation. It would be better if they made the app more useable and practical. The display is so bloated with everything BA wants to show you along with large branding images that users have to scroll down quite a ways in order to get to different functions. Not user centered. They provide links for various offers and upgrades, but these are often not available. Huge disconnect between the app and reality. They have a feedback link, but only users can only enter a general description of the problem with no connection to specific issues, pages or links. Reflective of BAs general disinterest in user feedback, lamentable as this could be used for improvement.

Worst App Experience. This is the most buggy mobile application I’ve ever used. Half the functionality you would expect to be in the app requires you to go to the web site from within the app. Then after you have checked in, you have to go back to the app to get your boarding pass… but first you have to click the button 4 different times to get the pass to show up. The first three times there is an error. The app shows I have no seat assigned (even though I paid for one) but when I finally get my boarding pass, it shows the seat I have assigned. It still does not show in the app. Fire whoever is running your technology teams. The web site is almost as bad as the mobile app… and that’s saying a lot.

Many Functions Don’t Work on iPhone. The app says I scanned my passport successfully but apparently isn’t save in the app because it continues to say I need to scan my passport. Checked in successfully but unable to display both boarding passes. One displays but when I go to display the second boarding pass the I get get stuck in a loop displaying only the one boarding pass. Tried to order a special meal but the REQUIRED pull down menu for flight number didn’t function. Why can’t I just select my flight and choose a meal? The list goes on. This isn’t a user friendly app. I have used several other airline apps without any issues at all. Experiencing multiple issues with this app.

Not great for business travellers. I’ve flown with BA for many many years. I’m only giving two starts because of like me you travel for business or travel solo you are more free to book your flight based on the SEATS available on the plane. The BA app does not allow you to see the seats onboard a flight BEFORE you book. This is incredibly annoying because if you need to work and don’t want to get stuck with a middle seat if the plane is packed and have some privacy, you have no way of knowing you are. Booking in to a crowded or less busy flight which does change the amount of work you can get done on board a flight. Other airlines do this why don’t BA? You also can’t see the seats unless you check in once it’s less than 24 hrs either it’s annoying

Poor, slow, disconnected Mobil App Experience. British Airways has a clunky, disjointed mobile experience. For starters, when I go to manage check-in from the BA app, I web browser window opens from the app. Shouldn’t I be able to do everything within the UI of the application? Then, I get banners suggesting I download the app when that browser window is open, which is just comical given the fact that I’m operating on the app. The other reason I’m giving a poor review is that the experience on international flights between partner airlines is impossible. I couldn’t select my seats from British Airways because they claimed my flight was an American Airlines flight, and then in the American Airlines app I couldn’t pick a seat because they claim the flight is operated y British Airways, so I’m just left stuck in both ends. Just know what you’re getting into, it’s not a smooth experience on the app like other airline apps, cough cough, Southwest, Delta, Lufthansa, etc

Needs significant improvement. The app as a whole doesn’t function well from a technical perspective. The user interface, in theory, is pretty well thought out, but I can’t enjoy any of it because of the technical difficulties I’ve been having with the app. This is coming from what you would consider a power user - I’m not your grandma and using a smartphone for the first time. When it’s difficult for someone who thoroughly understands the inner workings of mobile applications (+3 of her tech-savvy friends), you have a problem. An example of a use case is earlier when I attempted to check in for my flight, got to the final step, and the app crashed. I then decided to check in via the web and the process showed several discrepancies. I also couldn’t get my mobile boarding pass unless I went back to the app and finished my check in process, which I couldn’t actually complete because of aforementioned difficulties. There really needs to be some significant technical adjustments to the app. For an airline that is highly sought after, your app is severely lacking. I’m happy to provide more detailed feedback if needed.

Mr. Paul Strivings. We booked 2 tickets from British Airways to Turkey Sept. 9th for a January 16 flight. In October, Turkey began a series of changes in Visa requirements for US citizens wanting to travel to Turkey. I’ll skip all those details now since I’m reviewing British Airways but at each step of not being able to get into Turkey, we called British Airways to find our options (refund, voucher, etc.). Each time BA assured us that we’d get our visas and and to wait. They would only refund taxes and fees, about $990 (customer service wouldn’t say a monetary figure) out of $3500. We waited and tried monthly. Finally, after getting approved for an appointment for an in person visa interview with Turkey, the only available interview was in January, the day before our flight. Then there’s a two week approval window. So no visa and when we called about refund options, the refund offered now was $187. I believe since BA is government subsidized, there was a conscious delay process to permit the government to continue to collect time released taxes. I’d enjoyed multiple Economy Comfort step up seats and comfort and thought I’d found a comfortable way to travel. I’ll now take my business to another airline. I forgot to say, but when I calmly said to the BA customer service agent when offered $187, that I might as well hold onto my seat so BA could not resell the seat, she hung up on me. Fly US and suffer with the tight seating.

Puts your data at risk. When I travel because I’m on open Wi-Fi networks, I keep my VPN on. With the British Airways app, it won’t function properly or even let me login with VPN on. I had to shut VPN off to connect tp the app. Then today when I went to go grab my ticket, again, I had to shut VPN off to be able to download my ticket to my phone. I also found when I booked the flight that they had HTML tags in the message. But not before it told me there was a problem, and I would have to check back with them later. It did make the purchase for me, but I wouldn’t of known that if I hadn’t gotten a receipt an email later. I don’t think they have quality people working for their web development team – –period. Too many mistakes for the team to be quality. I can use my Delta app, Virgin app, or any other airline app and I can leave my VPN on and use it. British Airways— not the case.

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I will never fly BA again.. Flight cancelled - reason: no planes available. I had booked this flight 9 months ago. Offered very inconvenient flight. Allegedly no other options available. Ruined last day where I was and then first day in destination. I had bought Business - given middle seat Economy. No offer of compensation. Had to accept new flight, but when I checked, they had not actioned it. Spent hours on the phone. Terrible, unhelpful, uncaring, incompetent service. Again, no compensation offered. BA used to be renowned for its professionalism and high standards of service - those days are long gone it seems.

Hopeless app. Very confusing at all levels. Error messages, dead ends, confusing menus - hopeless. It has taken over an hour to checkin.

Difficult. Tedious. Badly designed.. Sorry I love BA but this app is enough to stop anyone ever booking again. Never easy. Almost gave up. Will take a lot to use this stressful app again, and the seven other travellers on my flight (friends) feel even more strongly than I do!

Confusing and slow. Found app slow in function and confusing. Doesnt turn screen so not easy to use as screen looks funny. Checked in on ipad and could only get boarding pass to app. Couldnt email them to me. Please check out Air France as their process was nicer to look at and easier to use.

Terrible app. Doesn’t seem to have ability to record info previously entered. Clunky and often has trouble synching. Qantas app sooo much slicker.

British airways app. Why does not email work properly when fill in very frustrating

Choosing free seat allocation is a waste of your time!. After waiting for the 48 hour time slot to be able to choose my seat allocation for free, BA have randomly changed my seat allocation anyway and I am now not travelling next to my friend. As this is a 50th birthday celebration trip, I’m really quite disappointed!

Easy Peasy. As an Australian traveller, love how easy the online checkin is. Very fast and user friendly. Thank you BA

Okay app -Could be more user friendly and functional.. App always basics but does take a little navigating. Could be far more user friendly and functional.

Could be better. Crashed numerous times requiring re typing details multiple times. No option to submit details as a group…so you need to repeat steps and preferences over and over

Quick easy to use. No problem checking in online Boarding pass in under a minute

A little more effort needed at check in. On a BA flight to London to Malaga ( which has been delayed .. but that’s another story) to catch another BA flight to Singapore and staff said they could not check my bag all the way through because they were separate bookings - no effort to even try just a flat out no. So now I have to clear immigration, wait for my bag and check it in again and clear immigration again. Not happy. The delay in Malaga May now mean I miss my London - Sing flight

Did not seem easy to use for first time. Not particularly intuitive to start using and download boarding passes

Clunky, buggy & Unintuiative. An absolute mess of an experience. Hard to navigate, switching between native and web inside the app. Sack the whole product team - a disgrace.

Can’t add checked in baggage to booking. I can’t purchase checked in bags via the app, it only works on a computer as it won’t let me past the “confirm your email address section of the form”. That’s not going to be very helpful when travelling. Please fix this bug.

From Maureen OBrien. I had a problem with my online checkin . I called BA in Paris and they rectified it for me and I was able to complete my online checkin. The woman who assisted me was very professional and helpful. Thank you

Ok. Not very intuitive. I could only get to step 2 out of 6. Got boarding passes, but could not access the remaining steps. Will find out at the airport if we are good to go I guess.

Rubbish. It’s an app that is basically the website but slightly worse. Doesn’t recognise any of my booking references and doesn’t update. Just make a event stand alone app BA!

Some bookings don’t load to app. Bookings directly in my name appear, but when I’m on a booking with my spouse, even after checking in online, the booking doesn’t translate to the app. It’s happened twice now. Really frustrating. Other than that, the app is super convenient.

So buggy. Can’t retrieve my flight details most of the time, can’t use it to do anything and requires redirecting out of the app and defeats the purpose.

Don’t waste your data. What a rubbish app and overall booking platform that BA use To get a boarding pass You get forced to download the app, and then It is rubbish Forced to provide all personal data to only be told it won’t work in my Region!! Rubbish

App won’t open. Since latest update cannot open ap

One of the worst airline apps out there. Nothing works consistently, the app has huge gaps in functionality and does not integrate things like saving your boarding pass to your wallet. What a mess

Glitchy and unreliable. Sometimes it shows my bookings but more often than not if says “unable to retrieve your bookings at this time”. It has been like this for months. What’s the point of having a mobile app of half the time you can’t view your booking, let alone download your boarding pass. Hopeless and frustrating.

Slow and won’t display boarding pass. Very sllooowwww. I have two bookings with two booking references and it won’t display both- I have to enter the booking reference each time, by default it remembers the SECOND booking reference NOT the flight I am taking next. Does not save my updated personal details. Does not save my advance passenger information. Does nothing from main screen when I enter a booking reference. Does not have boarding passes available. Boarding passes are saved as tiny PDFs which I cannot read and cannot resize. Pretty useless overall. Does anyone even test this? Awful rubbish.

Outdated, confusing and clunky. The BA app would be my most frustrating app on my phone. Often you have to go out of the app to get your boarding pass, they should have Face ID etc etc. look at the Qantas app for a good comparison for a mainstream airline.

Mobile boarding pass missing oneworld status. The mobile boarding pass does not display partner oneworld status, meaning I am often denied fast track security or lounge access or have to argue with staff to check it manually for me. Or I have to line up at check in to get a paper boarding pass instead. Please update the app to display oneworld status on the mobile boarding pass.

Boarding pass. It’s still so much harder to retrieve your boarding pass and put it in your wallet than other travel apps. Needs an upgrade!

Worst airline app. This app is supposed to make checking in easy, this is far from my experience. Trying to check in 2 people on one booking I can only get one boarding pass into Apple Wallet. The other I have now tried to email but the supplied link fails. Very disappointed customer

Poor. This is a poor quality airline app but not quite as bad as the BA website, which is appalling and full of defects.

Below average. Not a great experience from the BA app. When I log in with my account it can’t find my booking details. When I log in with the booking reference number my flight does come up however when I try to check in the language changes to Spanish even though a) I don’t speak Spanish, and b) I’m not in Spain I’m currently in London. I can’t find any language settings to fix this. Overall poor quality.

Anyone could do better than BA’s CTO. I work in tech and know that tech is hard, but it’s not this hard. British Airways’ app is clearly the result of intentional mismanagement, infighting and discrimination. I’d recommend using the web to check in and book and only use the app for getting your boarding passes or if your in an emergency.

Can't see all my bookings. I've contacted the BA app 'contact us' TWICE because I can't add my second flight booking; where's the 'add booking' on My Bookings tab??

Boarding pass. Once checked in online the process to access the boarding pass has been a DISASTER for years. Please sort out the UX. It’s become an embarrassment.

Rather confusing to use. The initial layout seems straightforward and clearly designed, but I found the way the app kept seemingly sending me to the website a bit confusing, and there’s something about having the BA app advertised to you within the BA app while you’re using it pretty unsettling. It didn’t fill me with hope that the important travel information I was entering was being properly saved while there seemed to be two version of the BA app/website running at the same time. Not a bad, just a bit clunky feeling to me and not especially reassuring at a time when you’re definitely looking for reassurance concerning flights.

Cancellation reimbursement not clear. Unfortunately the lodging of claims for cancellations is unfriendly and could be improved considerably

Does not show bookings. Unable to show or load new bookings despite an app update and a app reboot. Very disappointing and kinda pointless when you’re relying on fast mobile technology on the move. Was great up until about 6 months ago. Please fix it soon developers!

Hard to use. Very hard app to use. Need to spend more time with the app flow process from a basic user perspective rather some geeky programmers.

Hopeless App. Should spend more time getting the functionality right and less on advertising

Terrible app. Constant issues with loading basis data. Would not recommend

Still no Apple Wallet for Membership Card. Still after 3 years of people requesting this feature you still haven’t added this simple request. Allow us to add our digital membership card to Apple Wallet. It’s 2020. And every other airline I have can do it. Except BA.

PATHETIC AND SO SLOW!!!!. I’ve used airline apps from a lot of airlines and I would have thought BA could come up with something better than this. It has taken me 2 hours just to check in online and I still haven’t finished as it only came up with my husbands boarding pass. Before I threw the iPad on the floor, I had to have a break and complain to someone. Just delete the App!!

Terrible. It seems only appropriate that the worst “full service” airline in Europe (although I would rate a few low cost carriers better than BA) would have the worst app. Cumbersome to set up and use, continually switching between the app and web - and not returning. Check in process is not intuitive. Sort of like the bureaucratic unfriendly officious service you can expect at the airport.

Checkin & Bag Drop. I’m concerned about the bag drop service people and their knowledge, was just told we can’t have any checked in baggage on our flightBA705 at 7pm, had to show our booking and online boarding passes! And we’re told a lame excuse that we are on a later flight! I thought one could see the flight number and the details as soon as you got a customer showed their flight number, either I’m confused or your people are plain cakes/slow! Boring!!!

Why are you so poor. This app is beyond clunky and poorly designed. When other airlines have cracked this process, why have you, BA, designed such a slow and useless app at I am sure great expense. Success leaves clues. Go copy another efficient airline. Your hopeless website developers probably convinced you to waste more money on this app.

Dreadful app, worse airline. The app is confusing to use and lacks support options. The app will gladly tell you you’re not allowed to upgrade your flight or purchase extra baggage but never explains why nor offers support options in the event such options are not available to you. Worse however is the airline - dreadfully uncomfortable seats and lacking in any real comfort that other airlines provide as standard.

Brilliant service. Excellent service, website easy to use and check in so easy to do.

Check in not great. After checking you have to go out and come back to to app teadd your reference number to get the boarding pass …. Why … just let me add it straight away … painful on a phone

James L Waller. I’m my 37 years travelling to and from Brisbane Australia; BA is the finest Airline of them all...

Worst flight app by far. A joke of an app. Doesn’t load boarding passes. Runs everything in safari despite updating the app. Makes checking in a stressful and complicated experience. BA is a multi-billion dollar company, sort your app out.

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Go Magpies. Awesome!

Only retrieves one of the boarding passes. App only shows one of the passengers boarding pass, there is no way to access the other passenger boarding pass

App. Your app is absolutely awful! Out of date, slow, and inconsistent

Needs to support for apple wallet. Baffling that it doesn’t provide the convenience of adding membership card to apple wallet.

Worst experience. This website is not easy to navigate, constantly saying error or timing out while In The app. Trying to check in to get my ticket was a nightmare. Would not be using this airline again

Great. Great service

App won’t login. App won’t allow login, tried on multiple devices, issue has lasted multiple months. Contacted support and they were clueless and not helpful. Login on website works fine.

Great app. Easy to use and a great time saver

Terrible app. Endless loops between browser and app Can’t access multiple persons boarding passes Complete pain to use Amature and complete garbage

Carte d’embarquement. L’application fonctionnait très bien jusqu’à deux jours avant l’enregistrement de la carte d’embarquement. Depuis ce temps l’application ne fait pas le lien avec mon profil et mes réservations. J’essaie d’ajouter ma réservation mais sans succès. Je ne pourrai donc pas me servir de la carte d’embarquement électronique.

BA app. Not user friendly and difficult to retrieve more than one boarding pass.

App needs work. Your app is very clunky. Needs work.

What’s the point. What’s the point of trying to register with the app if they never send the confirming email???

Boarding pass. Not sure why they make it so difficult to add a boarding pass to my wallet.

Bad app. Trying to change my seat but won’t acknowledge that I am clicking on a different available seat. The app is bad and so is the website

Worse company. This is the worse company I’ve flew with. I desencoraje you to fly with them.

Add to Passbook!. If you can add the membership card into the Passbook, like other airlines, that'll be perfect.

Frustrated. Any get boarding pass on phone for my husband. Just me ☹️

Hard to get boarding passes. Hi We’re trying to get boarding passes. It was pretty hard ,might have happened itinerary had other airline .so but we got boarding pass from other airline of their section of the itinerary.Otherwise onboard always great experience with British . Until unless your old 777 . They are too shabby ,filthy ,no power outlets ,old IFE . I hope you would get rid of them pretty soon. One time I found bug underneath those old blue coloured seats mean the sitting foam part stretch from its seat base.British is good comparatively to its European counterpart.

Useless app. The navigation is confusing, all it does - redirect to ba.com.

Not able to login via App. Always says sorry and Not able to login via App Works well in ba.ca website

Worst App Ever. This is an utterly pointless app. It’s essentially the same as opening up a webpage. Why bother getting people to download an app that is the exact same format as a webpage?

Cant stay logged in. This is the worst airline app i ever used. It wont stay logged in. It says password wrong. Can login to web browser with same password but app doesn’t even log you in.

It’s terrible. The app doesn’t do anything except send you to the online website. When I try to select my seat by clicking the links it displays, it doesn’t allow me to choose the seat I want, instead it chooses one at random, and doesn’t allow me to change it.

I. Yacoub. It is very disappointing that BA decides to choose a middle seat for me and not allow me when checking in to change my seat for free knowing that there are multiple empty seats in the flight. Never seen anything like it. Some people for different reasons can not sit in certain seats and should not be forced by the airline to sit in a seat that they chose for them. Very very disappointing.

Terrible logic. This app is way to confusing. Learn from west jet

Not native. The application is not native mobile app. It keeps taking you to the website.

App BA. Not user friendly at all and steps aren’t intuitive. One has to juggle around lot to get whats needed

Impossible to figure out login ID and password reset email was never sent.. There is no account info page in the app.

Hard to believe a major airline operate such a clunky app. The ultra low cost companies like Ryan Air has better app than this

Cant check in. 1 out of 3 passengers could properly check in and app kept bugging out. Terrible process, any other airline app has been far easier.

Won’t book flight. Just gets stuck in flight summary and can not book a flight.

Only one boarding pass. I travel with my daughter and the app was only able to give me my boarding pass to save in Wallet.

BA.com app clunky. App is clunky. Difficult to download boarding pass… need to log in several times

Apple wallet. How can I add my ticket to the apple wallet

Poor design and unreliable!. Worst Airline app ever! Checking in is virtually impossible! Got bumped from premium economy due to the fact that we could not check in 24 hours before our flight. BA, get your act together!!!

Glitchy. Technology not working as expected

No Apple Wallet. It’s 2024, where is the Apple wallet version for the BA elite cards?

30/11/2023 Unable to login on iOS 14.8. 30/11/2023 Still unable to login on iOS 14.8. I should be able to at least do that much on the app without being forced to update iOS. “Sorry, we are unable to log you in. Please try again. If the problem persists visit ba.com.”

Worst app. Always bugging.

Easy. Very easy process - from purchase to on-line check in.

App. Easy access, we love it!

Always crashes - never can check in using it. Worst app ever. Never was able in the last months to check-in using the app.

Horrible app. Got locked out of the app when trying to reset my password, followed all the steps and got stuck in a death loop redoing the same step over and over and facing the same error, very annoying and unprofessional from a big airline like this

Huge delay without explanation. Bad service

Seat selection. I tried to purchase a seat ahead of time to secure a window, but the app would take me all the way to collecting my credit card information then error out. I tried multiple times but it would never let me purchase a seat ahead of time. Now by default I have been given a middle seat with no choice to switch.

Boarding pass. Not easy to retrieve to phone

Confusing. I find this app overly complicated. Difficult to easily find mine and my wife’s boarding passes easily.

Online and app are a disaster. On line and app are a disaster. Can’t check in bags, ask for things then won’t let you do them. Extremely frustrating and not worthy of an international airline.

Feedback. Its been a month i have booked a ticket and trying to add it on the app. It always says cannot add at this time some kind of error. And first of all, i should not have to add it. It should autopopulate similar to other brands. I hope this helps.

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Why bother publishing this app. I’ve used mobile apps from many airlines. This is without a doubt the worst app I’ve used. Every time you check in or try to change a seat, the app dumps you back in the same initial screen with no evidence that your checkin or seat selection was successful. I had to check in twice to get the app to update and offer me a boarding pass. It’s hard to understand how any product team could consider this worth sharing with customers. If it was a small startup app I’d give it some slack, but a global flag carrier airline? My advice: avoid using an airline with this level of quality, as it suggests management will not focus on customer deliverables.

Not up to the major airlines standard. It still appears BA is unable to produce an application for iOS (or web) that works consistently and reliably. It’s been a multi year effort with little improvement thus 2 stars not 1. You can go and check-in only to be told you can’t get your boarding passes due to passports/visa verification. You go in through an alternate route and behold boarding passes abound. Then it refuses your partner’s boarding pass and you have to log in with their BA app to get a boarding pass - funny not haha. Just one of many bugs as the iOS app switched in and out of web mode. Just sloppy execution and negligent QA.

Useless. Impossible to link your online boarding pass with Apple Wallet. The app never remembers my personal if information so I have to re enter it every time I fly. And I travel on a weekly basis. And the app can never download my booked flights (error message everytime) so I have to go to the website every time. What good is an app if you always have to go to the website and even that doesn’t give you a usable digital boarding pass? All other airline apps works perfectly. I hope BA gets it right one of these days!

Worst airline app. I booked flights through American with British Airways being my connection flight. I realized that the American app did not update flight information for the British Airways portion of the trip so I downloaded the BA app to try to get up to date information on my flights. The app initially recognized my booking but less than 24 hours after the download, it no longer showed the booking and I would get an error message when I tried to look it up through the app. The app also does not provide any actual useful information, like departure gate, boarding updates or bag tracking information. This is a completely useless travel tool.

It’s barely an App. I don’t know how people are rating this above 1-2 stars. Half of the functionality of this “app” redirects you to their website. More often than not I can’t see upcoming flights having to constantly need to refresh. You don’t receive any useful alerts- like boarding or gate updates. If you believe this app is good I suggest trying delta or united apps. Far better. I had to check LinkedIn to see if BA had a chief digital officer I find this app to be so bad. Sure enough they do.. I don’t know how that man can look himself in the mirror each morning knowing this is the quality of work his team puts out. You should be ashamed.

Great app unfriendly agents. I’m waiting to board a flight with BA to LHR and connect with BA 247 to Sao Paulo. The lady that did my checkin was very unfriendly and had the wrong attitude to be in contact with customers (and she is working in the “Business Class” desk! - I think we (customers) should be able to evaluate airport agents instantly upon completion of checkin as we do after calls, after using your app etc. Maybe this would help “shaping” a seemless excellent customer service at BA! Certainly with the high unemployment affecting France, BA could do a better job at recruitment and selection for airport jobs.

Terrible app. The BA app is very badly written. It has lost our information and asked us to renter it multiple times. It also says the within 24 hours you can pick your seat for free however there have never been any free options available on any flight we have taken and we check in as soon as it opens. When we flew to Croatia the seats they allocated to us were near the front of the plane and when we boarded the plane there was someone sitting in our seat and we were told by the flight staff that we had been moved to the very back. BA used to be a great airline but their service has really deteriorated!

Poor.. Horrible user experience. Absolute rubbish. The “app” is operating as a PWA and the pages act like a web site from 1995. Pages don’t load, display, or operate correctly, w words and drop down menus overlaid on top of one another. System sends contradictory info: example being that several hours after check-in, 3 of 4 in our group (we all purchased separate tickets) received email saying we needed to upload Covid19 documents, but we’d already done so , and upon opening the “app”, our Covid19 info was confirmed already. This is just one example. Another would be the circular progress of the app— it’s hard to get accomplished what you actually set out to do. Lots of frustration and time wasted.

BA App.. I love British Airways but their app. Is a bit lacking - it simply does not update frequently enough. I use SW a lot and their app. Is amazing and always up to date - this can be super helpful when there are potential flight delays etc. it not I it keeps you updated with times, but with gates, which is very important when you have limited time. The gate for BA/AA flight from London to DFW was shown in the terminal way before the app. In fact, we are not long before boarding and it still has not updated!!!! This renders the app. pretty useless for the most part if it cannot be relied upon. Disappointing.

What is the purpose of the app?. What’s the purpose of the app if you’re automatically directed to the website? And it takes 30 minutes to navigate this trash website to save BOTH boarding passes for two people as it only initially allows you to save for the person who booked the flight. SHAME on the people who get paid big money from these expensive flights so run a website and app less convenient and efficient than the competitors who don’t try to hide that they’re cheap and gross. A bag of crisps and a bottle of water doesn’t make up for the hour you spend in total trying to check in and get digital boarding passes.

Worst airline ever. Absolutely ridiculous Service. British airways Made me miss my connecting flight in the states and I had to stay overnight because they kept delaying take off due to airline crewmen showing up late and proper paper work not being in order and on deck in a prompt manner. Myself and the other passengers waited 2 hours or more for the plane to take off and prior to this we waited an hour and a half in the gate area because of all of these delays. There needs to be some accountability. By the end of this ordeal, almost the entire cabin was practically breathing fire. Lots of others besides myself missed their connecting flights and I think there should be compensation. This was ABSOLUTELY UNACCEPTABLE.

Poor app with lots of bugs that adds stress to travel. The BA app is a reason why I’m considering quitting BA. It launches a web browser window to do everything - including check in. The built in browser is clunky and easily accidentally closed. Why even have an app if everything happens in the browser? I’d be happier just using safari. Clunkiness - things just don’t seem to work. If I press one wrong button during check in I get stuck in infinite loops where the only solution is to close the app and start again. This an all adds unnecessary stress during already stressful trips. It’s a pain to get a mobile boarding pass. I need to ‘collect on my mobile’ and then I’m told to navigate to a ‘my flights’ screen that doesn’t actually exist. You need to enter a booking reference to view a booking. The app should just show my bookings as they are listed online in the web browser. Overall nothing seems to work smoothly and other airlines don’t have these problems in 2022. Please fix this so I don’t have to intentionally avoid British Airways in future.

Terrible. The app would not load all of my tickets into my Apple wallet. I had 2 connections and could only get tickets for one leg in the app. Had to email them and then save it as a pdf to get it on my phone. Had to log in and out of the app to add info that it was saying was missing but when I eventually got in to fix the issue all the requested info was there. Tried to change seats and thought I was successful but was unable to confirm if the change went through as I could not see the seats in the manage my booking. The app kept sending me to a web page and the use app banner was at the top but clicking on the use button did nothing. Needs a serious overhaul.

Complaint. You cancelled the last flight of my return trip, and moved it to 24 hours later! I would like to reschedule the other two legs to 24 hours later also, so I don’t spend 27 hours in Heathrow, and have been calling and trying to try to, chat, or email you EVERYDAY since you notified me, but have never gotten to talk to a real person or gotten any response from your robots. Even at Heathrow today they told at “Customer Service”?!?!?! That there we’re no ticketing capabilities at the airport!!! I will continue trying to contact someone, ANYONE, who works in your organization up to when we return, but this is ridiculous! Hope someone reads this and responds!

Frequent errors. Took 8-10 attempts over 5 hours to get my mobile boarding pass. Kept getting messages saying “unable to due to system error” This is particularly crazy because I checked in through the app. The check-in was completed but it froze at the last step for the boarding pass. finally but it’s frustrating that BA allows no other method of receiving a mobile boarding pass except through the app. Other airlines offer the option of a link if you check in on their website.

Glitchy A F. I checked in using the mobile app because I figured it would be more convenient to have a boarding pass on my mobile. Upon doing so it would allow me to check in but not change seats nor download my mobile boarding pass. Screen after screen kept telling me that my reservation number was invalid or that the session timed out and I need to start over. When logging in online it said I already was checked in therefore could not change seats any longer but if I wanted to download my boarding pass on my mobile I need to use the app. If this app actually worked all of that would make sense but since it does it doesn’t I am left frustrated and without. This will be my first time playing on British Airways and so far I’m not impressed.

Unusable. I don’t understand how this app has a 5 star rating when all the recent reviews are 1-2 stars. This app is unusable. Cannot search/ book multi city flights even though customer service said it was possible. Cannot pick seats for flights even if I want to pay for them. Constantly being taken to the mobile version of the website instead of the app. I don’t even know what this app does if every action I take brings me to the website instead of in the app. If this is any indication of the service from BA, I’m glad I found out now as I will be getting my tickets from another airline.

Great service at Heathrow. We received fantastic service today from BA representative Tracy Murray at Heathrow. Our flight was delayed, causing us to miss our connection to the US. Tracy painstakingly redirected all our complex flight plans, coordinated with our kids itineraries and set everything right so we will be together for Christmas. She was very kind and reassuring and my wife finally stopped crying. Then she got us all rooms at a nice hotel tonight, meals and even vouchers for “nibbles” at the airport Marks and Spencer. Thank you to our Christmas angel!

Broken systems. It may not be the app itself, but British Airways’ underlying systems just do not work. For my long-haul flight to London, each time I opened the app, it told me to check in, even though I had already checked in. For my flight back home, I needed COVID Documentation to be submitted before they would allow me to check in. Ok, that’s fine. But even now that my COVID documentation has been approved by British Airways (i received an email that it was approved), the app and the website are not allowing me to check in because “COVID documentation has not yet been approved for all passengers.” Obviously, British Airways app and website are just not up to the standard of other airlines. Everything about their systems has been incredibly frusterating.

This app needs serious help. This is easily the _worst_ airline app I have ever used. Things that should be simple, it somehow manages to make complicated. For example, there is no way to get a boarding pass for someone on your itinerary (other than yourself) if it isnt the next flight. For example: my trip has 2 flights. I can check in for both and get both of my boarding passes, however I can only get my companions for the first flight because the app is too broken to allow you to select another person in your itinerary. Please please catch up with other airlines. It’s literally easier to just deal with everything at the airport than use this piece of garbage.

Either the developer has never flown or…. Either the developer has never flown before or this is yet another example of an airline’s absolute spite against its customers. There’s so much wrong with the UI and features that I don’t know where to start. But it’s slow, doing something as simple as checking in takes forever, it’s hard to see your total itinerary and doesn’t tell you your layover time, and forget about making changes to your booking. Also I love that they tell you to use the app to scan your passport but then you download the app to find that there is actually not even an option to do that.

Too many steps. There’s too many cumbersome steps to take within the app that are not logical. On the web I have all my documents uploaded to my account, including passport and known traveler number. However, the app says I need to add necessary travel docs when traveling GLA to LHR to SFO. Also, it’s very confusing to get to the point where I can display my boarding pass on my mobile phone. The Save As options seem un necessary (email, PDF, save, etc) when all I want to do is view my boarding pass on my phone.

Late luggage lost content. I flew on british airways and it's not my first time and usually everything goes well until my last flight, I checked in my luggage in london and reached home to receive my luggage but it was nowhere to be found, i contacted security and they told me there was a mistake and i should wait 24 hours, i received my luggage the next morning and lots of missing items including my LV purse and my watch and my cheese board kit and i tried to contact them the form is so complicated and they made me tick a box that says that the search will be based on how much info i give. Just open the cameras and see who stole my items! I want my items back! I don't trust them anymore

Terrible experience!. App didn’t work for 10 hours (to check in & get boarding pass) - constant “submission error or missing information” with no errors or missing info identified. Website was just as bad an experience with similar messaging. Rude personnel on the phone were likewise unhelpful saying “our IT team is aware and working on it.” So why didn’t the app or website clearly indicate there was a BA IT problem preventing online check in?? All of this made online check in impossible. That’s the experience after receiving a BA email saying make sure to check in online and get your boarding pass. Ridiculous. I’d give 0 stars if it was possible.

NEEDS AN UPDATE. I’m flying with British airways and this app is so unorganized and confusing. My bookings kept getting cancelled and instead of refreshing my new flights the old ones pop up at the top. This is so confusing because I have to click on at least five previous cancelled flights until I find the right one. You guys need to add a feature where we can delete cancelled flights and where only our actual flights will show up. You guys should also include more information on our paid ticket types such as baggage weight requirements etc.

Buggy app and bad service. The person I am traveling with and I changed our seat assignments to sit next to each other on our flight in the app. It was confirmed and then when we go to check in they have moved us back to our original seats not near each other and there is no option to change the seats. The app has gotten so buggy it makes me wonder if you have very stupidly fired all your developers?!? It is ridiculous and these are business class passengers! You guys are getting a very bad reputation with the app already a joke on the iPad and not allowing changes once booked. Get it together!!

The app is a disaster for non-UK residents. Okay, throughout my effort to use this app, it has been excruciatingly frustrating. I live in the USA, so I booked a round trip to London and then back home again. But throughout the app the questions I have been asked assume that I live in the UK. That is “what is your home address in the UK?” and “What hotel will you be staying at in Seattle?” make zero sense when I (bleeping) live in Seattle. To make matters worse, when I check in -in-the-app- it tells me that the only way to download my boarding passes to my mobile is to -open-the-app-?! What the bloody heck? I’m trying to check in using the app and it thinks I’m not using the app? And then (to add injury to insult) it says that my mobile boarding pass can be downloaded in the iOS app from the “My Flights” page, which simply does not exist. The only reason I gave this app two stars is that I need to reserve a worse rating for American Airlines, which managed to misplace a majority of my luggage on both outgoing and returning flights, last time I flew with them. Dr Chris Carlson

There's no point having an app when for basic functions it sends you to the web. Why have an app if the app simply opens a browser to do basic things - like check in? And then the website doesn't communicate with the app. So if you want a mobile boarding pass, for example, the site doesn't give it to you. You have to then go back the app. Close the app. Reopen the app then get the boarding pass. No other airline app I have ever used does this. It's all in app and seamless.

Pretty useless. Cannot retrieve multiple boarding passes (I’m traveling as a family of four with two kids) to your iPhone wallet through the App. The entire App System is excessively sluggish. No customer service available except for a local UK phone number. No help section available. Despite booking two legged flight through BA, I could not complete any boarding pass or check in information through this app for the first flight because it was a different carrier (with a BA flight number). Navigation from page to page is extremely slow. If I didn’t need this app for certain travel reasons I’d delete it. It’s all but useless and a disgrace to BA. Something they should be truly ashamed of.

Miserable Technology Portfolio. It’s shocking how clunky and frustrating the British Airways app and website are. I didn’t realize how much I’ve taken the comparatively smooth functioning technology experience from every other airline and other modes of transportation for granted. I had the same head-scratching experience trying to swap the battery out on my father-in-law’s Land Rover. I guess this is just British engineering in general? Is this because of Brexit or something? I just don’t understand. We have a flight in a few hours and I guess we’ll just go to the desk and have paper boarding passes printed from the last few trees in Sherwood Forest. God save King Charles (from this app!).

Pretty bad for such a large company. When it opens, all the information is wrong and you just have to wait 30-60 seconds (without a loading indicator) for it to update. Checking in dumps you to their website, where you have to explain to your spouse to ignore the “open the app” banner that appears so they don’t get stuck in an exception-style loop. Then you return to the app to get the actual boarding pass. Caching is very sloppy, with inconsistent messages regarding to provide the passport you just scanned. You just have to do everything and then stop looking at the app because it will be confusing and wrong.

Awful!. I travel regularly and have rarely if never had such a negative experience flying. The attendants on the flight were rude to start. Then airline lost my luggage and I didn’t receive it for a FUL 7 DAYS, costing me hundreds in expenses because I was on important work trip and I had essential equipment in my bag. By the time I received my bag, my work was done and it was time to fly back. Then, on the way back, somehow the airline forgot that I purchased a checked bag and made me pay $70 to check my bag, the very bag they lost to begin with, truly adding insult to injury. The manager at the check in desk would not listen to my concerns and walked away as I was trying to both explain and understand this issue. I will NEVER fly this airline again.

Dreadful. 1) The app constantly asks me to open the app in the app—it clearly is just a front end for web pages 2) it constantly tries to go to the BA website, which displays as a fuzzed out white blob (clearly an error message is blocking the page, but you can’t see the error) 3) The BA web page asks you to scan your passport using the app, but you can’t do that until the morning of your flight (and why not the day before when you check in?)—it doesn’t tell you you can’t do it before flight day, however. 4) three people spent an hour with both app and web site trying to get my mobile boarding pass for the second leg of a trip. Nothing doing.

Worst app EVER.. I want to give it negative stars but cannot. When I first tried to check in, I couldn’t for scream hours. This app is the slowest one I’ve ever used. Have to get back in multiple times because it crashes constantly. Why do I have to put my passport number in every time? Why won’t it save it? Same for email. Also, why after I’ve checked in and gotten a boarding pass do I get a push notification telling me to check in and then it shows I’m not. This app is worthless. I’m deleting it after I get home and never using it again. Absolute waste of time. You should fire the designer and whoever works on it. They are not qualified to maintain an app and are stealing money from your company. Ps. Nickname? What the hell?

Checking and Seat Selection. Crazy procedure only allowing checking In procedures twenty four hours before flight but may be on air when the time period begins. Should be able to check in for all legs of scheduled flight at same time. I am seeing pending seat assignments but to guarantee that seat which I selected in February I would have to pay an additional sixty seven dollars. And this new iPad app does not allow downloading tickets to wallet or print or type numbers or dollar sign. Who designs your apps question mark. You make it hard to do anything online and have limited staffing of phone lines. Are you a viable airline or ready to declare bankruptcy question mark.

Doesn’t live up to its promises. Very poor compared to other top airline apps. Check in process is cumbersome taking you back and forth between app and web page and even then my seat number doesn’t show up on the app. Flight status, boarding time and gate number not displaying. At LHR now and gate has been displayed in the terminal screens for quite a while but a refresh of the app screen still shows a blank. Description of app says it provides all the information needed to travel - no gate, boarding time or seat - Hardly.

George Wiley. The app is quite klunky. Nothing works the first time. My flight is an American codeshare, really a BA flight. Checkin started on American which sent me to BA. But BA says “something went wrong”. Started again and 3rd time it works. Started check-in but had to lookup passport and other info, so I switched from the BA app to notes to look up my Global Entry number and came back to BA, the app restarted the checking process. Have to type in all that crap again. Then, finally at the end of the process getting the boarding pass into Apple Wallet is a hassle. There were at least two other BA app failures that I left out of the above too-long story. BA app designers need to eat their own dog food to learn how not well it works!

Absolute worst. If I could give this zero stars I would. Maybe this is all due to Covid restrictions around the world, but they insist on using the VeriFLY app which isn’t supported by BA for all its flights. Second, even when you have VeriFLY set up and filled out for a route that is supported check-in is spotty. For the exact same flights I could check-in but my fiancé could not. Then, when trying to select seats, it wouldn’t even give me a map to see other available seat selections. The App itself opens browser windows within the app and has a pop-up banner asking you to open the page you are viewing in the app… clearly developed by amateurs or a Monty Python acting troupe.

Old app poor user experience. This app is not getting any better. Other airlines have dramatically improved the experience but BA is well in the past. The app is Extremely poor for rewards booking. It is redirect to a website inside the poorly designed browser of the app. It requires to login again. Finding availability is a nightmare. The app often experiences technical problems or tells that several sessions are on and can’t proceed any further. Often partner availability can not be booked despite displaying it is available. Booking / choosing a seat is pretty clunky or even impossible sometimes. I’m so glad I move away from traveling any BA flights

Worst airline app experience. Got the following error when trying to check in for my flight through the app: One of the countries in your journey requires you to scan your passport. To save time at the airport, you can do this using the British Airways iPhone app. Don’t see any way of scanning a passport in the app on iPhone. Customer service says I’ll need to check in at the airport. Wanted to select seats in advance of the flight, but now will be luck of the draw. When will this be fixed? Update- somehow magically checked in overnight without me doing anything. Seats selected by default. Absolutely not intuitive how to get to mobile boarding passes. Still no option to scan passport, need to scan at the airport.

What’s going on BA?. On our last round trip US/UK we were unable to do anything online. Even though this is what we were told we had to do in order to confirm, to upgrade our seats, to get help with our return flight. Thank goodness for BA staff! Once at SFO and later leaving from HR it was real staff people who not only took care of everything, one of the baggage check-in personnel gave us better seats at no extra cost. I sincerely hope that whatever was going on with online communication has been resolved.

Never fly BA. I will never book a flight with British Airways. I spent $1,100 on tickets but booked a spontaneous flight to Italy. I planned on missing one of my flights with plans to meet the second flight in London. When I called BA to inform them I was going to be a no show at the first location they informed me my second flight would be canceled due to a changed itinerary. THIS WAS NEVER MENTIONED IN MY CONFIRMATION EMAIL. I would have never booked my other flights. To make a long story short, I threw away over $1,000 trying to fix this mistake. When requesting a PARTIAL refund they simply informed that there was nothing they could do. Basically robbing me, while other passengers took advantage of my “no show” seats. Unbelievable! I will never fly BA again and will make sure my friends and family are aware as well.

Review of British Airways app. I’ve used many airline apps before and this was my initial use of the British Airways app. I found it to be cumbersome, confusing, with the number of dead ends that left the consumer mystified as to the inability to accomplish the requested task. One example was the warning which to scan your passport, which, we found, but to be impossible as nothing would permit that activity, if there was, we were unable to locate the instruction or the page that would allow us to do so. It’s mystifying that an airline with a reputation as good as British Airways is content with an app that in effect represents it to the flyer.

Getting stuck in London Heathrow. This is the worst travel experience I’ve ever had. I had to wait 4 1/2 hours until BA was able to help me with a new flight which was for the next day. They were not prepared for the opening of US travel. Some agents didn’t know much at all. Many people missed their flights due to lack if organization. The next day when I tried to get an earlier flight, they told me that my ticket wasn’t issued properly and that my luggage wasn’t tacked at all. If I wouldn’t have tried to get on an earlier flight I might have had ti stay another unwanted night at the airport. They should have prioritized the people with the earliest flight times to get them processed first due eliminate so many missed flights.

No functionality for multiple passengers traveling on separate booking references on the same flight. No ability to load bookings for multiple people traveling together with different booking references unlike all the other major airlines and no ability to get a mobile boarding pass when having to check in on the web make this the lease functional airline app.

Trip to Scotland from Boston. I was unable to open the app and get my boarding pass at Heathrow on the first half of the trip. We were only given one hour to make our connection so I had to have an agent print my boarding pass. They printed the duplicate pass of the person I was traveling with so our photos didn’t match the name and we missed our flight because they needed time to sort it out. I spent a couple hours on return flight trying to check in online. The app kept taking me to VeriFLY which wasn’t actually needed since the covid restrictions had been lifted. We had to come very early to make sure we didn’t have issues. It wasn’t very convenient unfortunately.

Not up to the task of handling its own information. The appa information is more delayed than 3rd party websites in getting its own info. You enter information for your trip, it says it is approved and then brings you back to the screen that says you need to enter the same information. The app is not intuitive in gathering its own British airway information and relaying it. It needs to get faster and be able to check people in, even when the reservation is not just a basic round trip. If you have flight delays and issues you may as well delete this app, it falls apart at that point. As a software engineer, it strikes me as a lazy build.

Incomplete and doesn’t seem to improve. Is it just me or is this app very incomplete. Many tasks load an external web page within the app, meaning the app isn’t able to do such things directly. This happens for check-in, managing a booking, and making award bookings. Probably many other things too. Plus there seem to be many bugs and features that don’t work properly or don’t load. For a major airline it seems BA could do a lot better.

Last time Flying BA. This summer will actually be the last time I will ever book BA flight for my family. I am going over to Virgin Atlantic. British Airways mysteriously caused over 50,000 avios to disappear from our family account, dismembered our family account, I wrote emails and called and all to no end. My husband also approached the customer service desk at Heathrow one time and they couldn’t help. Why B.A. is so out of touch with customers, I don’t quite understand:(

Home for family. BA just keeps getting worse and worse!! Of the four flights booked, two were cancelled, ended up having a 8 hour stopover at Heathrow only then to get a further 3 hour delay, most of which was in the aircraft. Pathetic explanations and excuses, and an attitude of just “don’t care” Lost a whole day of my holiday, by the time my arrival into Newcastle I was too late for my Covid appointment and rental car office was closed. Lost most of the following day to rebooking Covid tests, car rentals and hotels. Still have to endure my return flights! After two years of using the Covid excuse, I would have thought BA management would be in a better position to run their business. But obviously NOT!!