British Airways App Reviews

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Horrible. I’ve spent hours trying to navigate between app and website. I repeatedly get emails and texts saying to upload my Covid documents which I have done multiple times. I use the tracking number for Covid documents and it says verified go and check in. When I check in it says not verified go add them. At this point I’d rather cut off my own fingers than use British Airways. I’m using the app and it suddenly takes me to their website where I get a pop up that says “open the app”. I was in the app. At this point the experience is a never ending circle of madness. I’ve finally checked in for 1 leg of the flight and the stupid app still tells me I can’t check in and I have to wait another 3.5 hrs to check in for second leg of flight. All the other airlines let you check in for all legs.

George Wiley. The app is quite klunky. Nothing works the first time. My flight is an American codeshare, really a BA flight. Checkin started on American which sent me to BA. But BA says “something went wrong”. Started again and 3rd time it works. Started check-in but had to lookup passport and other info, so I switched from the BA app to notes to look up my Global Entry number and came back to BA, the app restarted the checking process. Have to type in all that crap again. Then, finally at the end of the process getting the boarding pass into Apple Wallet is a hassle. There were at least two other BA app failures that I left out of the above too-long story. BA app designers need to eat their own dog food to learn how not well it works!

Glitchy A F. I checked in using the mobile app because I figured it would be more convenient to have a boarding pass on my mobile. Upon doing so it would allow me to check in but not change seats nor download my mobile boarding pass. Screen after screen kept telling me that my reservation number was invalid or that the session timed out and I need to start over. When logging in online it said I already was checked in therefore could not change seats any longer but if I wanted to download my boarding pass on my mobile I need to use the app. If this app actually worked all of that would make sense but since it does it doesn’t I am left frustrated and without. This will be my first time playing on British Airways and so far I’m not impressed.

Broken systems. It may not be the app itself, but British Airways’ underlying systems just do not work. For my long-haul flight to London, each time I opened the app, it told me to check in, even though I had already checked in. For my flight back home, I needed COVID Documentation to be submitted before they would allow me to check in. Ok, that’s fine. But even now that my COVID documentation has been approved by British Airways (i received an email that it was approved), the app and the website are not allowing me to check in because “COVID documentation has not yet been approved for all passengers.” Obviously, British Airways app and website are just not up to the standard of other airlines. Everything about their systems has been incredibly frusterating.

Airline is a joke.. Lost my bags for 3+ days. Had to end up going back to the airport to pick it up myself as they were not competent enough to get my bag from The Dublin Airport to our hotel in Dublin and we were leaving for Ennis the next day. Also had to cancel our first train because of this although I had been “guaranteed” my bag would arrive by the time we left for Ennis. Don’t even try calling them, if they do actually pick up the phone they will give you the run around, will speak broken English and are not helpful whatsoever. Talked to at least 3/4 different agents over the phone, each would give different answers each time then give you phone numbers to reach out to that I would call and it would say “this line is out of service”. Literally got nowhere after trying to call for hours on multiple different days. In addition to that, multiple flights have been delayed and when I went to submit a compensation form as for the clothes I had to buy (again didn’t get my bag for 3+ days) I spent 25 minutes filling that all out (adding receipts, descriptions, flight info, baggage claim info, bank account info, etc.) only to get a “sorry your claim has not been submitted due to technical issues”. Seems pretty convenient not to have your compensation page work. Refreshed the page and it just sent me right back to the beginning with none of my information saved. Absolute joke and I will do everything in my power never to fly this airline again.

Trip to Scotland from Boston. I was unable to open the app and get my boarding pass at Heathrow on the first half of the trip. We were only given one hour to make our connection so I had to have an agent print my boarding pass. They printed the duplicate pass of the person I was traveling with so our photos didn’t match the name and we missed our flight because they needed time to sort it out. I spent a couple hours on return flight trying to check in online. The app kept taking me to VeriFLY which wasn’t actually needed since the covid restrictions had been lifted. We had to come very early to make sure we didn’t have issues. It wasn’t very convenient unfortunately.

Absolute worst. If I could give this zero stars I would. Maybe this is all due to Covid restrictions around the world, but they insist on using the VeriFLY app which isn’t supported by BA for all its flights. Second, even when you have VeriFLY set up and filled out for a route that is supported check-in is spotty. For the exact same flights I could check-in but my fiancé could not. Then, when trying to select seats, it wouldn’t even give me a map to see other available seat selections. The App itself opens browser windows within the app and has a pop-up banner asking you to open the page you are viewing in the app… clearly developed by amateurs or a Monty Python acting troupe.

Absolutely Terrible Airways computer. I arrived at the Dubai International Airport (DXB) for 6:20am for a booked flight for 09:20 for British Airways May 5. My original ticket was booked through Qatar Airways for 11:00pm May 5. When I arrived at the Check-in counter, the customer service attendant mentioned I couldn't get on the flight today because I only had a Booking Reference and no ticket. The attendant mentioned that there was a booking reference for British Airways but no ticket and could not allow me to board the flight. I am currently at the airport and have been waiting nearly 18 hours because someone double booked my flight and did not make the correct changes. This is cruel and customer service attendants were the absolute worst people and extremely rude. I was left in tears today because of someone else's mistakes.

Maybe Lucas or Rootes wrote this app. Like these notorious companies, this app has several failures and glitches. The first and most notable is that while using the app, a promo at the top of the screen suggests you download the app! What??? While traveling internationally The app asked me to scan my passport. But there was no function for this. There was no way to scan my passport for check-in. The app is not nearly as user friendly as it should be. I have had a few times using the app where I didn't know just what it was asking, but it urged me forward in the process. I did get myself checked-in through the app, and when I went to the bag drop line, the customer service agent printed my boarding passes because "they work better." Other issues make it seem like they really don't care about this app. They prefer the old school was of business.

Deeply disappointed. I am deeply disappointed in all things British Airways. The app is terrible and difficult to navigate in comparison with other airline apps. Our flight from London had no entertainment system in First Class. The only saving grace of this flight were the two flight attendants. Heathrow Airport is a dystopian nightmare bent on the humiliation of the traveler. From overreach searches to invasive and VERY unhealthy body scanners. No other European airport treats the traveler so poorly! I will never travel to the UK again and will not use BA as a carrier. Italy, Turkey, Croatia, Greece, feel like the old school travel days where they use common sense profiling. Never felt safer whereas I felt intensely threatened by the Heathrow “security” staff. I intend to blast this experience all over social media.

Disappointing. The app repeatedly doesn’t notice when things change. Sometimes a pull down to refresh helps but often not. One time, quitting and restarting didn’t even help - I had to explicitly log out and back in to see the new information. It’s lucky I’ve been fighting it for two days now, so I know when it’s worth retrying. My flight yesterday was canceled by BA. They never have contacted me about that. In particular, there was no notification from the app. Lucky Google warned me. After tormenting it into refreshing, the app let me rebook for today’s flight but someone messed up and didn’t issue me an e-ticket or send me the email it promised. Lucky I spent a literal hour on the phone with BA just now otherwise who knows whether there would have been a seat for me this evening. Disappointing, so disappointing.

Horrible Flight experience and customer service. Normally I don’t write reviews but my experience with both the flight and the customer service has been so bad. I had a flight from Berlin to London Heathrow last May, from which I was supposed to get a flight to New York. But there were multiple issues with my flight that ended up delaying my arrival by almost 24 hours. First, I never received my boarding pass for my connecting flight - I was told I would get it at London heathrow, but this turned out to be impossible. Second, the flight was delayed AND it landed outside the airport where we needed to take a bus to the actual gate. Third, the British Airways support desk was woefully understaffed and I had to wait in line for several hours to get a replacement flight and accommodations for the night (since there were no more flights that day). Long story short, my arrival was delayed almost 24 hours and I had a miserable experience. I filed a complaint back in June I’ve since been waiting over 5 months to receive a response to the complaint I filed back in June, after having followed up multiple times It seems that their customer service is almost unreachable. Wouldn’t recommend anyone use British Airways.

Bad App and Bad Customer Service. On the website you are told to download the app to log in. After doing so, the app re-opens the BA website and tells you to download the app (even though you are already inside the app). Terrible confusing mess. Oh, and If you bought a business class seat you will need to pay an extra €175 to select a seat. Or you can wait until 24 hours before EACH segment of your travel and select a seat then. But if you have any documents needing review (e.g. a passport) you still won’t be able to select a seat until you’re at the airport. And if you call customer service it will say “we are experiencing unusual call volume” and it will hang up on you automatically. Terrible! Worst business class airline!

Getting a seat is a nightmare. I’m traveling with a friend. She called to pay for assigned seats early in the morning, later in the afternoon I also called to pay for sears for myself. I was informed that my friend did not have any assigned seats. I paid for seats for myself under my credit card and gave the agent my info as well as my passport number. The seats were assigned to my friend instead of me and the agent I spoke with could not change them. As I write this my friend is is still trying to get the seats back to me and get some for herself other than in the middle . I was charged 200+ dls. The booking mechanisms are a disaster. This app will not allow to pay for seats unless everyone in the booking also pays. Calling apparently serves for nothing. The agents are polite but don’t seem to be able to work well with slow and ineffective systems.

It’s barely an App. I don’t know how people are rating this above 1-2 stars. Half of the functionality of this “app” redirects you to their website. More often than not I can’t see upcoming flights having to constantly need to refresh. You don’t receive any useful alerts- like boarding or gate updates. If you believe this app is good I suggest trying delta or united apps. Far better. I had to check LinkedIn to see if BA had a chief digital officer I find this app to be so bad. Sure enough they do.. I don’t know how that man can look himself in the mirror each morning knowing this is the quality of work his team puts out. You should be ashamed.

Disappointed by my flight cancelled TWICE. My original, convenient flight from LHR to LYS was cancelled about 2 weeks ago, and my choices for rebooking no longer included the convenient mid-day flight. So, to avoid inconveniencing my hosts, i selected the 7am departure today. I went to check in yesterday and found that flight was cancelled!! The ONLY option offered for rebooking is the 9:05pm flight!! (I checked and the convenient flight BA362 IS flying on time today!!). So I took it, and have booked into a hotel for the night, because my host lives 2.5 hours away and cannot possibly pick me up at that hour!! I am traveling for a friend’s important celebration so I HAVE to get there tomorrow. I am disgusted that after being a loyal BA member for 2 decades. and racking up many air miles, when I use them for a simple thing like a flight from LHR to LYS, I am dumped at the back of the line.

Mr. Traveler. We booked our tickets for a trip to London through British Airways. Actually they took our money and we are flying American Airlines. On our return flight we reviewed our preliminary gate with the BA app and it told use terminal 5. The App was wrong and British Airways treated us like they didn’t need our business. They were unwilling to solve the problem we faced which was taking our luggage from Terminal 5 to Terminal 3. (We are talking about heavy bags we had already brought to Terminal 5). Or offering us some type of solution to the problem they created. If you have been to LHR. Terminal 3 is a train ride away. If we had arrived on time to terminal 5 we would have missed out flight in Terminal 3. Fortunately we planned ahead and were at Terminal 5 early and were able to catch our plane in Terminal 3. The main concern I have is British Airway had no concern for its customers when it was their fault. They told us to call Customer Service and discuss it. Their was no phone number to call on their website. You needed to mail your complaint. I will be sending in my complaint by not spending future travels with BA or AA. After traveling for 50 plus years and being in business for 35 years I was sorry to see them put profit ahead of its customers when they were clearly at fault.

Poor app with lots of bugs that adds stress to travel. The BA app is a reason why I’m considering quitting BA. It launches a web browser window to do everything - including check in. The built in browser is clunky and easily accidentally closed. Why even have an app if everything happens in the browser? I’d be happier just using safari. Clunkiness - things just don’t seem to work. If I press one wrong button during check in I get stuck in infinite loops where the only solution is to close the app and start again. This an all adds unnecessary stress during already stressful trips. It’s a pain to get a mobile boarding pass. I need to ‘collect on my mobile’ and then I’m told to navigate to a ‘my flights’ screen that doesn’t actually exist. You need to enter a booking reference to view a booking. The app should just show my bookings as they are listed online in the web browser. Overall nothing seems to work smoothly and other airlines don’t have these problems in 2022. Please fix this so I don’t have to intentionally avoid British Airways in future.

Getting stuck in London Heathrow. This is the worst travel experience I’ve ever had. I had to wait 4 1/2 hours until BA was able to help me with a new flight which was for the next day. They were not prepared for the opening of US travel. Some agents didn’t know much at all. Many people missed their flights due to lack if organization. The next day when I tried to get an earlier flight, they told me that my ticket wasn’t issued properly and that my luggage wasn’t tacked at all. If I wouldn’t have tried to get on an earlier flight I might have had ti stay another unwanted night at the airport. They should have prioritized the people with the earliest flight times to get them processed first due eliminate so many missed flights.

Why bother publishing this app. I’ve used mobile apps from many airlines. This is without a doubt the worst app I’ve used. Every time you check in or try to change a seat, the app dumps you back in the same initial screen with no evidence that your checkin or seat selection was successful. I had to check in twice to get the app to update and offer me a boarding pass. It’s hard to understand how any product team could consider this worth sharing with customers. If it was a small startup app I’d give it some slack, but a global flag carrier airline? My advice: avoid using an airline with this level of quality, as it suggests management will not focus on customer deliverables.

Awful!. I travel regularly and have rarely if never had such a negative experience flying. The attendants on the flight were rude to start. Then airline lost my luggage and I didn’t receive it for a FUL 7 DAYS, costing me hundreds in expenses because I was on important work trip and I had essential equipment in my bag. By the time I received my bag, my work was done and it was time to fly back. Then, on the way back, somehow the airline forgot that I purchased a checked bag and made me pay $70 to check my bag, the very bag they lost to begin with, truly adding insult to injury. The manager at the check in desk would not listen to my concerns and walked away as I was trying to both explain and understand this issue. I will NEVER fly this airline again.

Flights are Cheap - Services are terrible. This Airline wants you to buy a ticket - take your seat, be quite & don’t ask for anything. On 3 occasions I wanted to upgrade my seat to first class. None were available at the time of purchase. Day of the flight, first class seats became available - no one would process the upgrade & take my card! Not customer service, the check in counter, no one = god forbid I have have flights delayed that interfere with obligations on the other end - they make no effort to help you out = has a flight to Chicago O’Hare delayed at Heathrow, then onto Denver with American Airlines on the same ticket. The plane at Heathrow breaks down - I asked them to put me onto a flight direct to Denver - plenty of seats availed = nope, not a chance. They don’t care that timing was of the essence. As long as you don’t need, ask for anything or make an inquiry, take your seat, be silent = everything will be great :) The only thing BA has going for them is cheap tickets to Europe from the US. Now the brand new update to this APP doesn’t work - can’t book flights cause the APP crashes, there is no way to co tact them except to blast them here - there not going to read this anyway.

A most unpleasant app. I logged in 24 hours before flight to choose business class seat (let’s leave out that a business class customer should be able to reserve a seat upon purchase and not have to pay extra for it) but when I checked in I found a seat had been chosen for me and it was impossible to change it. The site said I could choose my seat but no option was available for doing that, though a box saying “choose seat for next flight” had me thinking that was the place since my NEXT flight is the first leg not yet taken. The box should have said RETURN flight not “next”. I tried to find a BA phone number after choosing my country from drop down menu as instructed and then? There was NOTHING. Truly a miserable website app and experience so far.

What is the purpose of the app?. What’s the purpose of the app if you’re automatically directed to the website? And it takes 30 minutes to navigate this trash website to save BOTH boarding passes for two people as it only initially allows you to save for the person who booked the flight. SHAME on the people who get paid big money from these expensive flights so run a website and app less convenient and efficient than the competitors who don’t try to hide that they’re cheap and gross. A bag of crisps and a bottle of water doesn’t make up for the hour you spend in total trying to check in and get digital boarding passes.

Mr. Paul Strivings. We booked 2 tickets from British Airways to Turkey Sept. 9th for a January 16 flight. In October, Turkey began a series of changes in Visa requirements for US citizens wanting to travel to Turkey. I’ll skip all those details now since I’m reviewing British Airways but at each step of not being able to get into Turkey, we called British Airways to find our options (refund, voucher, etc.). Each time BA assured us that we’d get our visas and and to wait. They would only refund taxes and fees, about $990 (customer service wouldn’t say a monetary figure) out of $3500. We waited and tried monthly. Finally, after getting approved for an appointment for an in person visa interview with Turkey, the only available interview was in January, the day before our flight. Then there’s a two week approval window. So no visa and when we called about refund options, the refund offered now was $187. I believe since BA is government subsidized, there was a conscious delay process to permit the government to continue to collect time released taxes. I’d enjoyed multiple Economy Comfort step up seats and comfort and thought I’d found a comfortable way to travel. I’ll now take my business to another airline. I forgot to say, but when I calmly said to the BA customer service agent when offered $187, that I might as well hold onto my seat so BA could not resell the seat, she hung up on me. Fly US and suffer with the tight seating.

Impractical, inefficient, loaded with inconsistencies. When managing a booking on the app, every page has a banner on top “Open the app”. I’m already in the app!!!! Often at the bottom, it asks if you want to download the app. Again, I’m already in the app!!!! The information is spread out so much, users have to scroll through lots of pleasant but useless ornamentation. It would be better if they made the app more useable and practical. The display is so bloated with everything BA wants to show you along with large branding images that users have to scroll down quite a ways in order to get to different functions. Not user centered. They provide links for various offers and upgrades, but these are often not available. Huge disconnect between the app and reality. They have a feedback link, but only users can only enter a general description of the problem with no connection to specific issues, pages or links. Reflective of BAs general disinterest in user feedback, lamentable as this could be used for improvement.

Not up to the task of handling its own information. The appa information is more delayed than 3rd party websites in getting its own info. You enter information for your trip, it says it is approved and then brings you back to the screen that says you need to enter the same information. The app is not intuitive in gathering its own British airway information and relaying it. It needs to get faster and be able to check people in, even when the reservation is not just a basic round trip. If you have flight delays and issues you may as well delete this app, it falls apart at that point. As a software engineer, it strikes me as a lazy build.

Worst App/website. Nothing about the app or the website make it easy. The app is slow, constantly freezes, is never up to date with any changes you might make on the website. Additionally, when you use the app it constantly asks, “would you like to use the app.” That is just the online experience. It only gets worse when they cancel your flight completely and book you on another flight that adds 4 hours to your travel. Then when you contact them to try and resolve what is going on, they refuse to do anything and maintain that, “It is not about whose fault it is.” I thought it would be a much better experience as we were traveling to London, but it was the worse airline I have flown with. I would recommend any other airline over British Airways. I did however provide a one star review, but only because 0 stars was not an option.

Overall great app, but a miss on Watch. Overall, this is probably the very best airline app of the many I use. It’s simple to use, yet provides far more information and utility than any other I use. And it’s actually visually appealing. However, the Watch app doesn’t seem to work. Despite having a flight departing in five days, the Watch app says I don’t have any upcoming flights in the next seven days, even though I have two (both of which show in the app on my paired iPhone.) Having access to the app on the Watch is super useful while traveling, and the absence of this feature working correctly made me withhold a fifth star.

Technology gap=a bad sign for the company. It’s sometime hard to separate the corporations from the computing presence they project with their apps. I’ve lived and worked in Silicon Valley CA for over 30 years and there we have a consensus among our friends that it’s possible to forecast a company’s future by the quality of its Internet presence. This does not bode well for BA as this iOS app projects a backward stagnation. Unfortunately I find it frustrating to write these reviews as the people who read the feedback cannot present it to those in charge since their culture is usually the cause of the technology gap and they just can’t bridge it. Update: As I continue to use this app over many years and get hit with layer after layer of bugs and mishaps that inconvenience BA customers and club members, I wonder when will the responsible executive be dragged through the streets of London with tar and feathers - I guess never... it’s equivalent to BA’s running of T5 in month one, but just in a permanent state. May 2023 update- years have passed and this week I’ve been using the app to check in. It has gotten worse. Message loops, timeout errors, sending you from one section to another to get your boarding cards. Worse of all it seems to be using web browser technology from within the app and then not recognizing you’re in the app.

So-called prestigious makes crap app. Clunky, confusing, conflicting information…. I mean literally one of the “top” choices on the “how do you want to retrieve your boarding pass” after you finish checking-in (intelligence asks WHY is that even a question?) is “FAX” -to which I’d be willing to bet no one under 40 even knows what that means. Meanwhile, “download boarding pass to your App” selection is conveniently hidden at the very bottom of the list from an oversized device screen. Further, when I first opened the app - it showed my next trip with the RETURN flight showing first on screen confusing me thinking I had made some error in booking - WHY?? When a company of this size, with the assets they have at their disposal makes a crap app like this?? What has the world come to. Where’s the pride? Where’s the dedication? Where’s the style? What about respect and care of the customer? I guess those things have been supplanted by Union reps and a sense of entitlement by employees…. Pish-Posh!

Challenging Interface. Not reliable to always show booking. 3 out 5 times when I open the app to look for my upcoming booking, the BA app will inform me that it is unable to do so due to system error. I am no longer shocked nor dismayed at the BA app’s inability to readily show me what I feel should be the core element of an airline app: Details of my next flight. Yet, even when it works, the details of my booking are two clicks away….not front and centre when the app opens. Nearly all other airline apps I use put this most essential element of air travel as the opening page of their app. Yet, what are we to do? The BA app has a captive audience and so we must endure. However, I invite BA to view other airline app opening pages and reconsider both the reliability and the display of key info for the next version of their app.

Slow, and impossible to check-in when returning to states. Firstly, the app is a bit slow and clunky. Otherwise, it’s about the same as any other app. My second biggest issue with it is that it uses webviews for practically everything — as a result, the app is not really much better than using the website. And these little webviews even have a prompt for you to open the BA app, while you’re ALREADY in the app! In fact, under these URL routes, you’d never want to open the app. This is so easy to fix if they gave it half a thought. But the biggest issue is that they must not have updated their COVID entry requirements for like a year. I don’t need to do anything when returning to the US in terms of COVID. But they still have to collect information — basic information they already have like my citizenship and name — and then don’t approve the “documents” automatically when seeing I’m a U.S. citizen. There are no documents! You can just skip this step if I’m a U.S. citizen returning to the US! This issues would be incredibly easy to fix. But apparently IT over at British Airways is hamstrung by executives who won’t let them fix basic stuff like this. This app doesn’t deserve more than one star until these issues are fixed. And please make it faster.

Stranded. People transport lady delays transporting use to our connecting flight and we missed our connection. She waited until all 400+ passengers had deplaned from one door before she decided to leave! Then we could not get any other flight until the next night causing us to miss part of our cruise. There is not time to cover it all. Agents at gate left at 10:00 pm with use sitting there awaiting transportation. It never came untilI saw them parking the vehicles for the night and rushed down to stop them and get them to take us to customer service. One mail agent totally ignored us. Finally the other agent became available and helped up with voucher for room. Two days in Heathrow! Not a happy experience with BA.

Just the worst. Booked a flight through hopper in 2020 and could not fly due to restrictions so I got a voucher. I am unable to use the voucher because I’m pregnant and apparently no one can help give any answers. I got ahold of someone at BA who said since the ticket was purchased through hopper I needed to reach out to them for assistance. I reached out to hopper who said they are just a travel agency and the tickets are managed through BA and they were the only ones who could make changes. They also said they could not help me further because my email was wrong despite the fact that I had the literal confirmation email about the original flight pulled up and gave that exact email. After hopper told me they couldn’t help I called BA again and pressed the same extension and was told that the agent couldn’t help me because he was just sales. He directed me to another line and when I called there was a recording saying that due to heavy call volume they couldn’t accept calls and just hung up. How the heck is anyone supposed to get any freaking service? Any questions answered? I guess I’m just out over $1000 with no ability to even talk to a person. Apparently their strategy is to give you the run around until you’re out of time and options and just keep your money. Disgusting.

Worst Flight Check In Experience. The “app” redirects to the website which lacks clear navigation. My first flight was cancelled and automatically rebooked but I wasn’t able to accept the change on the app for two days. I clicked the confirm button repeatedly, closed and restarted, deleted and downloaded the app again but couldn’t make progress until the morning of my flight. Once I could check in, my only option was for my cancelled flight. I finished check in anyways as I had a connecting flight, got to the screen to download my boarding pass and got a notice to check in for my new flight, even if I’d already checked in. I went through the process again, and got a confirmation again for my cancelled flight. Boarding passes can only be downloaded by closing and restarting the app, so I did that hoping the flight number would update. The pass downloaded—wrong flight number still. I got an error trying to go through check in again. No point in using the app if you’re forced to check in at the counter. Very frustrating.

Poor.. Horrible user experience. Absolute rubbish. The “app” is operating as a PWA and the pages act like a web site from 1995. Pages don’t load, display, or operate correctly, w words and drop down menus overlaid on top of one another. System sends contradictory info: example being that several hours after check-in, 3 of 4 in our group (we all purchased separate tickets) received email saying we needed to upload Covid19 documents, but we’d already done so , and upon opening the “app”, our Covid19 info was confirmed already. This is just one example. Another would be the circular progress of the app— it’s hard to get accomplished what you actually set out to do. Lots of frustration and time wasted.

App Usage for any changes is garbage. I will make one comment about the flying experience and it’s that it was the most godawful experience I’ve had in my lifetime of flying. Spirit would put them to shame. That said, that app is a solid 1.5 stars. It works in an absolute minimum way. It doesn’t show what gate the flight is at, doesn’t reliably update when there are delays, and continuously asks you to check in even though you’ve gotten your boarding passes. When you go to make any changes, it has to redirect to an in-app browser- it seemingly has no functionality native to the app. Hilariously every time the browser opens there’s a bar at the top telling you to download the app. If you only need to log in once, check in and pull your boarding passes it’s fine. But if there are any changes (god forbid any changes during the trip), you’re locked out and have to essentially contact a person to get help. You can read other reviews for how well that works out… Check out your OneWorld partner American for what an app should do and look like. So so so much easier to use and allows you to take control of your own flights and changes. Who knew American was the standard for this ;) Overall can’t wait until after this trip to delete this app and never use BA again!!

Normally a big fan. I usually like British Air (actually love it) but not this trip. I could have chosen my seat before 24hrs before flight if I wanted to pay for it ( didn’t tell me how much).I chose to wait but even though I had done VeriFLy, had a “Pass” on the BA site and ticked all the boxes I could not confirm my flight. This was with multiple attempts throughout the 24 hrs before. So no seat assignment/choice and continuing message that they were sorry and maybe it was due to inability to confirm my health status. However they already had everything since the had everything according to the site Pass. Tried chat mode and it was useless and kept ending while I waited to speak to a representative. Tried the Ai but no help. Tried Twitter with no response. As I approached the airport (LHR) I was magically allowed to check in and wonder if wonders was assigned a middle seat. Back of the plane. Not able to change seating online. Was only a few seats anyway because apparently another flight was canceled so everyone filled this flight! So now here I am at the gate at 10:06 for a plane that was supposed to board at 9:25am. Nothing happening and no announcement. The only, thus far, shining moment was tagging my bag (Please ask for assistance kiosk) where the assistant asked if I really wanted the middle seat and was able to get me an aisle seat. Of course, not on the plane yet but I am at the gate!

Warning. I’ve probably flown BA a hundred times over the years as a AA member but now it seemed I had to sign up and create a BA membership to use the app. Okay, inconvenient but I did so. And as a thank you from BA I have since flown 3 flights and for all 3 I have been seated in the last seat of the plane next to the toilet. “Do you want to change your seat?” asks the app. YES! Okay, and then you get transferred out of the app over to a BA website and given not a single seat to choose from. And now I spend the whole flight being bumped into by people queuing for the toilet. “Sorry. Oh, sorry. Excuse me. Oh, sorry…” I guess I have to somehow cancel that profile and erase the app to be able to fly BA again because this is absolutely totally and utterly miserable. No idea what so ever why BA is doing this?

No changes in years - inadequate. I fly every other week almost for work and life so rely on app a lot as constantly on the move or in meetings. There are problems that you don’t address for years .. like famous your booking can’t be displayed or if you want to book tickets and even in your own profile why in the world you need to log in again to get a award tickets, finally multiple issues with cards and people profiles - seems your app doesn’t speak with your main interface - poor performance given typically one need to navigate through very few actions for check in or uncomplicated purchases you could have addressed long time ago

Useless. Impossible to link your online boarding pass with Apple Wallet. The app never remembers my personal if information so I have to re enter it every time I fly. And I travel on a weekly basis. And the app can never download my booked flights (error message everytime) so I have to go to the website every time. What good is an app if you always have to go to the website and even that doesn’t give you a usable digital boarding pass? All other airline apps works perfectly. I hope BA gets it right one of these days!

Great app unfriendly agents. I’m waiting to board a flight with BA to LHR and connect with BA 247 to Sao Paulo. The lady that did my checkin was very unfriendly and had the wrong attitude to be in contact with customers (and she is working in the “Business Class” desk! - I think we (customers) should be able to evaluate airport agents instantly upon completion of checkin as we do after calls, after using your app etc. Maybe this would help “shaping” a seemless excellent customer service at BA! Certainly with the high unemployment affecting France, BA could do a better job at recruitment and selection for airport jobs.

Never fly BA. I will never book a flight with British Airways. I spent $1,100 on tickets but booked a spontaneous flight to Italy. I planned on missing one of my flights with plans to meet the second flight in London. When I called BA to inform them I was going to be a no show at the first location they informed me my second flight would be canceled due to a changed itinerary. THIS WAS NEVER MENTIONED IN MY CONFIRMATION EMAIL. I would have never booked my other flights. To make a long story short, I threw away over $1,000 trying to fix this mistake. When requesting a PARTIAL refund they simply informed that there was nothing they could do. Basically robbing me, while other passengers took advantage of my “no show” seats. Unbelievable! I will never fly BA again and will make sure my friends and family are aware as well.

Great service at Heathrow. We received fantastic service today from BA representative Tracy Murray at Heathrow. Our flight was delayed, causing us to miss our connection to the US. Tracy painstakingly redirected all our complex flight plans, coordinated with our kids itineraries and set everything right so we will be together for Christmas. She was very kind and reassuring and my wife finally stopped crying. Then she got us all rooms at a nice hotel tonight, meals and even vouchers for “nibbles” at the airport Marks and Spencer. Thank you to our Christmas angel!

UX needs a lot of work. 1) My bookings rarely show up until I’ve clicked around several times in various menus. 2) The check in flow pulls you into a web journey and the framed in page has the banner to install the app at the top. While I’m in the app. Sometimes I even have to log in multiple times when I get pushed to a web journeys. 3) once you finish the check in process in the mobile app and you select “mobile boarding pass “ you get a prompt that says you have to go back to the main screen and choose the check in button again. After you already checked in and you couldn’t get the Mobil boarding pass. In the mobile app. What’s the point of a mobile app if it’s just a weak shell of a slow and challenging web journey?

Useless and Frustrating. There was a time when I found the BA iPhone app helpful and functional. It appears that it has undergone some sort of redesign that has rendered it near useless. Basic airline app functions like selecting seats and checking in are tortuous and frequently impossible. Navigation is not intuitive and endless loops of error messages are standard. The redesign seems to have moved the app from a native iPhone design to directing one to a smart-phone version of the (horrible) BA web site. On every page, I get a message at the top of the screen advising me to install the BA iPhone app, as if I haven’t already thought of that and am indeed already in it. The inability to do anything useful on this app forces me to stand in long queues and/or call BA for things that on other airlines I can efficiently do myself with their apps.

worst airport I have ever been and I will never come to Heathrow again. Heathrow is the worst airport I've ever been in. I have never known an airport that can't give you your gate number over an hour ahead of time. I realize you're trying to get rid of congestion and make people shop in your expensive stores but you won't give your gate to people until the time of they're actually supposed to board and they could have up to a 20 minute walk for a normal person and some customers are handicapped it is absolutely abdurb and frustratinh. I'm on vacation and you've refused to give me any information including which terminal. I had to fight to get the terminal from your staff and airport staff both ways coming in and going out and then I had a fight to get the gate and all the time you guys had it and the first employee argued and argued and a second employee over heard the conversation said yes we have it and gave it to me. again British airlines sorry you're out because I will not go through Heathrow if I can avoid it PS I'm only here cause I was going from the US to Africa I was not coming to London I was planning a trip to London this summer now you have made this trip so miserable as far as getting there and back that I will not come and spend my time/ money in England

Dreadful. 1) The app constantly asks me to open the app in the app—it clearly is just a front end for web pages 2) it constantly tries to go to the BA website, which displays as a fuzzed out white blob (clearly an error message is blocking the page, but you can’t see the error) 3) The BA web page asks you to scan your passport using the app, but you can’t do that until the morning of your flight (and why not the day before when you check in?)—it doesn’t tell you you can’t do it before flight day, however. 4) three people spent an hour with both app and web site trying to get my mobile boarding pass for the second leg of a trip. Nothing doing.

Needs significant improvement. The app as a whole doesn’t function well from a technical perspective. The user interface, in theory, is pretty well thought out, but I can’t enjoy any of it because of the technical difficulties I’ve been having with the app. This is coming from what you would consider a power user - I’m not your grandma and using a smartphone for the first time. When it’s difficult for someone who thoroughly understands the inner workings of mobile applications (+3 of her tech-savvy friends), you have a problem. An example of a use case is earlier when I attempted to check in for my flight, got to the final step, and the app crashed. I then decided to check in via the web and the process showed several discrepancies. I also couldn’t get my mobile boarding pass unless I went back to the app and finished my check in process, which I couldn’t actually complete because of aforementioned difficulties. There really needs to be some significant technical adjustments to the app. For an airline that is highly sought after, your app is severely lacking. I’m happy to provide more detailed feedback if needed.

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From Maureen OBrien. I had a problem with my online checkin . I called BA in Paris and they rectified it for me and I was able to complete my online checkin. The woman who assisted me was very professional and helpful. Thank you

So buggy. Can’t retrieve my flight details most of the time, can’t use it to do anything and requires redirecting out of the app and defeats the purpose.

Confusing and slow. Found app slow in function and confusing. Doesnt turn screen so not easy to use as screen looks funny. Checked in on ipad and could only get boarding pass to app. Couldnt email them to me. Please check out Air France as their process was nicer to look at and easier to use.

A+++. Very good experience _Thanks

No Apple Wallet support for member card. It’s frustrating to find yet another airline forcing customers to use their app to dig out their frequent flyer card. Obviously we’re all still going to need and use the app—it’s not going anywhere in that sense—but it takes 10 times as long to open the card in the BA app than it does for opening any card in Apple Wallet. Are you interested in helping your customers be efficient with their time, or are you trying to lock people into an outdated model? Help or hinder?

Glitchy. Refused to accept either Australian or Netherlands mobile numbers despite entering in correct format. Some sort of problem here.

Ok. Not very intuitive. I could only get to step 2 out of 6. Got boarding passes, but could not access the remaining steps. Will find out at the airport if we are good to go I guess.

British airways app. Why does not email work properly when fill in very frustrating

Seats. Quite honestly I’ve never experienced this with another airline but every time I fly with BA I choose my seat only to be moved many rows back by BA and I am an Emerald One World FF. Absolutely not good enough BA.

Easy Peasy. As an Australian traveller, love how easy the online checkin is. Very fast and user friendly. Thank you BA

Below average. Not a great experience from the BA app. When I log in with my account it can’t find my booking details. When I log in with the booking reference number my flight does come up however when I try to check in the language changes to Spanish even though a) I don’t speak Spanish, and b) I’m not in Spain I’m currently in London. I can’t find any language settings to fix this. Overall poor quality.

Does not show bookings. Unable to show or load new bookings despite an app update and a app reboot. Very disappointing and kinda pointless when you’re relying on fast mobile technology on the move. Was great up until about 6 months ago. Please fix it soon developers!

Cancellation reimbursement not clear. Unfortunately the lodging of claims for cancellations is unfriendly and could be improved considerably

Convoluted checkin via app and website. So convoluted to check in

Anyone could do better than BA’s CTO. I work in tech and know that tech is hard, but it’s not this hard. British Airways’ app is clearly the result of intentional mismanagement, infighting and discrimination. I’d recommend using the web to check in and book and only use the app for getting your boarding passes or if your in an emergency.

PATHETIC AND SO SLOW!!!!. I’ve used airline apps from a lot of airlines and I would have thought BA could come up with something better than this. It has taken me 2 hours just to check in online and I still haven’t finished as it only came up with my husbands boarding pass. Before I threw the iPad on the floor, I had to have a break and complain to someone. Just delete the App!!

Difficult. Tedious. Badly designed.. Sorry I love BA but this app is enough to stop anyone ever booking again. Never easy. Almost gave up. Will take a lot to use this stressful app again, and the seven other travellers on my flight (friends) feel even more strongly than I do!

Slow and won’t display boarding pass. Very sllooowwww. I have two bookings with two booking references and it won’t display both- I have to enter the booking reference each time, by default it remembers the SECOND booking reference NOT the flight I am taking next. Does not save my updated personal details. Does not save my advance passenger information. Does nothing from main screen when I enter a booking reference. Does not have boarding passes available. Boarding passes are saved as tiny PDFs which I cannot read and cannot resize. Pretty useless overall. Does anyone even test this? Awful rubbish.

Mr finch. No good for old people and hard to do this

James L Waller. I’m my 37 years travelling to and from Brisbane Australia; BA is the finest Airline of them all...

Poor. Will only add one boarding pass to wallet

Rubbish. It’s an app that is basically the website but slightly worse. Doesn’t recognise any of my booking references and doesn’t update. Just make a event stand alone app BA!

Mr Alexander King. Terrible experience using the BA app. The user journey wasn’t intuitive and rather clunky. Contact me if you wish to improve it. Thanks, Alex (UX/UI designer, 46y/o)

Glitchy and unreliable. Sometimes it shows my bookings but more often than not if says “unable to retrieve your bookings at this time”. It has been like this for months. What’s the point of having a mobile app of half the time you can’t view your booking, let alone download your boarding pass. Hopeless and frustrating.

Did not seem easy to use for first time. Not particularly intuitive to start using and download boarding passes

Hard to use. Very hard app to use. Need to spend more time with the app flow process from a basic user perspective rather some geeky programmers.

Worst airline app. This app is supposed to make checking in easy, this is far from my experience. Trying to check in 2 people on one booking I can only get one boarding pass into Apple Wallet. The other I have now tried to email but the supplied link fails. Very disappointed customer

Mobile boarding pass missing oneworld status. The mobile boarding pass does not display partner oneworld status, meaning I am often denied fast track security or lounge access or have to argue with staff to check it manually for me. Or I have to line up at check in to get a paper boarding pass instead. Please update the app to display oneworld status on the mobile boarding pass.

Hopeless app. Very confusing at all levels. Error messages, dead ends, confusing menus - hopeless. It has taken over an hour to checkin.

Quick easy to use. No problem checking in online Boarding pass in under a minute

Don’t waste your data. What a rubbish app and overall booking platform that BA use To get a boarding pass You get forced to download the app, and then It is rubbish Forced to provide all personal data to only be told it won’t work in my Region!! Rubbish

Clunky, buggy & Unintuiative. An absolute mess of an experience. Hard to navigate, switching between native and web inside the app. Sack the whole product team - a disgrace.

A little more effort needed at check in. On a BA flight to London to Malaga ( which has been delayed .. but that’s another story) to catch another BA flight to Singapore and staff said they could not check my bag all the way through because they were separate bookings - no effort to even try just a flat out no. So now I have to clear immigration, wait for my bag and check it in again and clear immigration again. Not happy. The delay in Malaga May now mean I miss my London - Sing flight

Hopeless App. Should spend more time getting the functionality right and less on advertising

Some bookings don’t load to app. Bookings directly in my name appear, but when I’m on a booking with my spouse, even after checking in online, the booking doesn’t translate to the app. It’s happened twice now. Really frustrating. Other than that, the app is super convenient.

Choosing free seat allocation is a waste of your time!. After waiting for the 48 hour time slot to be able to choose my seat allocation for free, BA have randomly changed my seat allocation anyway and I am now not travelling next to my friend. As this is a 50th birthday celebration trip, I’m really quite disappointed!

Boarding pass. It’s still so much harder to retrieve your boarding pass and put it in your wallet than other travel apps. Needs an upgrade!

Check in not great. After checking you have to go out and come back to to app teadd your reference number to get the boarding pass …. Why … just let me add it straight away … painful on a phone

Brilliant service. Excellent service, website easy to use and check in so easy to do.

Still no Apple Wallet for Membership Card. Still after 3 years of people requesting this feature you still haven’t added this simple request. Allow us to add our digital membership card to Apple Wallet. It’s 2020. And every other airline I have can do it. Except BA.

Could be better. Crashed numerous times requiring re typing details multiple times. No option to submit details as a group…so you need to repeat steps and preferences over and over

Poor. This is a poor quality airline app but not quite as bad as the BA website, which is appalling and full of defects.

Okay app -Could be more user friendly and functional.. App always basics but does take a little navigating. Could be far more user friendly and functional.

Can't see all my bookings. I've contacted the BA app 'contact us' TWICE because I can't add my second flight booking; where's the 'add booking' on My Bookings tab??

Rather confusing to use. The initial layout seems straightforward and clearly designed, but I found the way the app kept seemingly sending me to the website a bit confusing, and there’s something about having the BA app advertised to you within the BA app while you’re using it pretty unsettling. It didn’t fill me with hope that the important travel information I was entering was being properly saved while there seemed to be two version of the BA app/website running at the same time. Not a bad, just a bit clunky feeling to me and not especially reassuring at a time when you’re definitely looking for reassurance concerning flights.

Can’t add checked in baggage to booking. I can’t purchase checked in bags via the app, it only works on a computer as it won’t let me past the “confirm your email address section of the form”. That’s not going to be very helpful when travelling. Please fix this bug.

Terrible app. Constant issues with loading basis data. Would not recommend

Why are you so poor. This app is beyond clunky and poorly designed. When other airlines have cracked this process, why have you, BA, designed such a slow and useless app at I am sure great expense. Success leaves clues. Go copy another efficient airline. Your hopeless website developers probably convinced you to waste more money on this app.

Terrible. It seems only appropriate that the worst “full service” airline in Europe (although I would rate a few low cost carriers better than BA) would have the worst app. Cumbersome to set up and use, continually switching between the app and web - and not returning. Check in process is not intuitive. Sort of like the bureaucratic unfriendly officious service you can expect at the airport.

Worst flight app by far. A joke of an app. Doesn’t load boarding passes. Runs everything in safari despite updating the app. Makes checking in a stressful and complicated experience. BA is a multi-billion dollar company, sort your app out.

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Worst online checkin process. Just email the apple wallet file or let you download from the webpage! The app is no good.

Great. Great service

Has potential. When all the non functioning features are enabled.

Bad app. Trying to change my seat but won’t acknowledge that I am clicking on a different available seat. The app is bad and so is the website

Terrible app. Endless loops between browser and app Can’t access multiple persons boarding passes Complete pain to use Amature and complete garbage

Buggy app. Impossible to download or access my boarding pass on my phone. I keep getting redirected to the website where it asks me to download the app. But I’m only on the website because you redirected me here from the app. I ended up taking a screen shot of the pdf.

I. Yacoub. It is very disappointing that BA decides to choose a middle seat for me and not allow me when checking in to change my seat for free knowing that there are multiple empty seats in the flight. Never seen anything like it. Some people for different reasons can not sit in certain seats and should not be forced by the airline to sit in a seat that they chose for them. Very very disappointing.

Check in. A very simple process thank you

Terrible terrible terrible!!!. This has been utter pain and agony, and I hate British Airways with a passion! I simply wanted to get my British Airways boarding pass added to my phone and it is been pain and suffering to the hundredths degree. They forced me to join their horrible club class in order to get the app installed on my phone so I’m going to have to waste my time to cancel my membership on that and getting everything to work has been absolute pain and suffering. I hate British Airways and I’m only flying them because my own flight was canceled, and they rebooked me on British Airways. What a nightmare stay away from this airline.

Boarding pass.. I booked two tickets. I’m traveling with my wife. I would ask you to consider making the option to add my boarding pass for the second passenger linked to the first. There is no reason to make me have to get back into the home section and scroll through the booking to save the second BP. After I move the boarding pass to my apple wallet the app should prompt me to do the same for the second.

Okni28. Your app is horrible and it keeps asking for the same questions over and over and over and over again

Worst airline app. It loses my booking all the time and won’t let me add it again. I have to use the website to check in or manage my flight, completely useless app

Apple wallet. How can I add my ticket to the apple wallet

Cancelled flight. Why can’t the App update my cancelled flight from Cape Town?

Great app. Easy to use and a great time saver

Apps crashed right after apps update. Got a message saying application cannot be run on jailbroken device after apps update. The device is iPhone XS on IOS 17.0.3 and it is not a jailbroken device. Need help.

Awful experience. Somehow they told me I can’t travel for whatever reason while not giving me any refund after spendings thousands of dollars. Never again 👎🏼

Can’t add bookings. I’m flying British airways, I booked a flight through a travel agent, I have the BA reference, can I add this booking? The answer is NO!

Worst online experience. Terrible online programs including app and online.

Boarding pass. Not sure why they make it so difficult to add a boarding pass to my wallet.

App no longer works with iOS 16.1. The app stopped working and I can’t even login to ba.com using safari or chrome

Love British Airways. Excellent app. Easy to use. So looking forward to my flight.

Works part time. Works only sometimes. Boarding pass not available offline. Stressful and not good!

Delayed flight. To be written after our delayed first flight

Would not contact a code share partner when there was an issue with my ticket. Alaska airlines booked my flight (on points) and as a code share with BA. For whatever reason, when BA gave the Rome to London portion to FinnAir, my ticket wasn’t reinitiated, so BA could not check me in. I do not have phone service in Italy, and had to borrow a phone at our Airbnb and called BA (twice!), they told me to call FinnAir, who told me to call Alaska, who said it’s all good and to confirm at the airport. Well! I spent 2 hours! running from the checkin counter, to the ticketing agent, to the check in counter, to the ticketing agent, back to the check in counter!! No one would fix the problem!! They said I had to call Alaska airlines, but I don’t have a phone (I only have a data plan). And no one would call on my behalf (Alaska has a contact number in Italy and still no one would contact them). FINALLY, they did something to make it work. I do understand that Alaska Airlines is at fault for the initial ticketing, but all I got from BA was a run-around! Until they did fix it — somehow. These two airlines codeshare with each other, but they can’t talk to each other??? Ridiculous!!

Food - please don’t serve cold food. Thank you. Plea

Unstable performance. The app is Ok when it’s functioning properly which is not the case on most days - getting worried it won’t be working on my travel days… every other day it’s not showing my booking and not able to add it… but then on the other day it seems to be OK. Please fix whatever the issue is.

Not native. The application is not native mobile app. It keeps taking you to the website.

Fast and efficient. Amazed at speed I was able to check on

Needs work. Keep’s asking to open app even though app is open.. and print boarding passes isn’t working

Crashes.. Crashes on launch.

It’s terrible. The app doesn’t do anything except send you to the online website. When I try to select my seat by clicking the links it displays, it doesn’t allow me to choose the seat I want, instead it chooses one at random, and doesn’t allow me to change it.

RAK. Fast, straight forward, easy use.

Carte d’embarquement. L’application fonctionnait très bien jusqu’à deux jours avant l’enregistrement de la carte d’embarquement. Depuis ce temps l’application ne fait pas le lien avec mon profil et mes réservations. J’essaie d’ajouter ma réservation mais sans succès. Je ne pourrai donc pas me servir de la carte d’embarquement électronique.

Seat Selection Issue. I tried for over 2 hours to change and pay for different “available” seats, and got diverted more than a dozen times to either “this page can’t be found” or “please change your cookie settings” messages. The chat bot was useless and there was no phone number to be found to actually talk to someone, and then office won’t be open until tomorrow. When I was finally able to reluctantly pay for new seat selections, which we shouldn’t have to have changed in the fist place as we were given a seat choice when I booked the seats initially, our boarding passes still show the original undesired seat numbers, despite getting a receipt with the new seat numbers on them. This was a very frustrating experience, very disappointing for sure.

Combersome. Maybe it’s the british way… but everything is hard to locate and information is not clear. Lot’s of turning around to do anything — confusing.

App BA. Not user friendly at all and steps aren’t intuitive. One has to juggle around lot to get whats needed

greatly improved app. BA has upped their usability of this new app. well done.

Shambles. The app and check in service is an absolute shambles. It took ages to check in and the information was totally false and incorrect. BA is fast becoming THE worst expensive airline in the world.

Confusing. I find this app overly complicated. Difficult to easily find mine and my wife’s boarding passes easily.

Not working. App doesn’t work. It errors when trying to retrieve my bookings or when I try to add them manually.

App. Easy access, we love it!

Transactions. For each transaction, it is showing up multiple times. Otherwise the app is good.

Horrible booking system and customer service. I tried several time to pay for upgraded seat and it didn’t work. Customer services put me on hold for 30 minutes and still couldn’t help me

Business travel. One of the worst app experiences ever. Continuously runs you around in circles from app to website, adding huge amounts of extra time, and not getting a boarding pass in the end

Terrible logic. This app is way to confusing. Learn from west jet

30/11/2023 Unable to login on iOS 14.8. 30/11/2023 Still unable to login on iOS 14.8. I should be able to at least do that much on the app without being forced to update iOS. “Sorry, we are unable to log you in. Please try again. If the problem persists visit ba.com.”

Seat selection. I tried to purchase a seat ahead of time to secure a window, but the app would take me all the way to collecting my credit card information then error out. I tried multiple times but it would never let me purchase a seat ahead of time. Now by default I have been given a middle seat with no choice to switch.

Very clunky. I have booked for three passengers and yet I only have access to one boarding pass. This is useless.

BA app. It is almost 100% straight forward.

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Seat selection within 24hours - discriminates against international travelers. The app and website should allow seat selection within 24 hours without checking in, like other airline apps do. The app and website requires one to check in prior to seat selection during this time. It appears that if traveling international, one must check in at the airport and therefore cannot proceed in selecting a seat using the app or online. Only way to select a seat is prior to the 24 hour rule, but at an additional cost. Is this feature deliberate, to try and collect more fees, or did the app content creators miss this in the logic?

Late luggage lost content. I flew on british airways and it's not my first time and usually everything goes well until my last flight, I checked in my luggage in london and reached home to receive my luggage but it was nowhere to be found, i contacted security and they told me there was a mistake and i should wait 24 hours, i received my luggage the next morning and lots of missing items including my LV purse and my watch and my cheese board kit and i tried to contact them the form is so complicated and they made me tick a box that says that the search will be based on how much info i give. Just open the cameras and see who stole my items! I want my items back! I don't trust them anymore

Terrible app for a major airline. Little surprised the app has so many problems for a major airline. Prompts me over and over again for contact information and booking information, and I have signed in with an ID and password. Tried to submit a COVID form and it just hangs. The embedded app browser prompts me to use the mobile app - why? The reason you opened the embedded browser FROM the app on manage booking was because your app doesn’t support the function, so why are you prompting me? I am just checking in at the airport. If your goal is to steer people towards using the app, it was not successful.

Bloody awful!. Please sit beside ANYONE (who doesn’t work at BA) attempting to check-in using your app. You’re likely to hear expletives and tears of frustration. It’s a convoluted, embarrassing mess. Your email reminders link to the online check-in then I’m encouraged to open the BA app which still opens a browser ? It takes INTENSE concentration to save my boarding pass — so so bad. Really. I had to do online check-in for my entire family because everyone was tearing their hair out. So terrible- you’re doing more harm than good ! To the BA brand and to the Tech/UX field in general. Please take user feedback seriously!

Checking and Seat Selection. Crazy procedure only allowing checking In procedures twenty four hours before flight but may be on air when the time period begins. Should be able to check in for all legs of scheduled flight at same time. I am seeing pending seat assignments but to guarantee that seat which I selected in February I would have to pay an additional sixty seven dollars. And this new iPad app does not allow downloading tickets to wallet or print or type numbers or dollar sign. Who designs your apps question mark. You make it hard to do anything online and have limited staffing of phone lines. Are you a viable airline or ready to declare bankruptcy question mark.

Can’t check in when it says you can. Went though all the info, all good to go, check the box for accepting issued, the submit button turns blue, good to go! Except when you submit, it just turns grey and doesn’t actually submit anything. It just sits. So you can’t check in. Or upload documents, Eva use you have to get past that first page to be able to do anything. I realize you all are a small flight organization . . . But seriously, you can’t afford a couple more programmers that could fix this??

Barely functional. It’s not really an app, it just encapsulates the member website within its screen. You can search for flights and do basic check-in services. Want to change your seat after checking in? Forget it. Want to get a mobile boarding pass after check-in? Forget it. Want to see what bags are Included with your ticket purchase? Forget it. It has the navigation to do these things but they just take you in endless circles. No option to see upgrade options… must ask at check-in counter. Such a disappointment for a national carrier.

Terrible App. The British Airways app is horrible. It asks for information previously provided and won’t let you check in for your flight without entering the same information multiple times. Even when you do enter the information, it won’t move forward and doesn’t indicate what info is missing. To top it off, the app doesn’t update your seat information leaving you wondering whether you seat assignment is valid. This app is not user friendly at all. Please send some of your coders to the US for training to make this app a more pleasant experience for all.

Not up to the major airlines standard. It still appears BA is unable to produce an application for iOS (or web) that works consistently and reliably. It’s been a multi year effort with little improvement thus 2 stars not 1. You can go and check-in only to be told you can’t get your boarding passes due to passports/visa verification. You go in through an alternate route and behold boarding passes abound. Then it refuses your partner’s boarding pass and you have to log in with their BA app to get a boarding pass - funny not haha. Just one of many bugs as the iOS app switched in and out of web mode. Just sloppy execution and negligent QA.

Terrible experience!. App didn’t work for 10 hours (to check in & get boarding pass) - constant “submission error or missing information” with no errors or missing info identified. Website was just as bad an experience with similar messaging. Rude personnel on the phone were likewise unhelpful saying “our IT team is aware and working on it.” So why didn’t the app or website clearly indicate there was a BA IT problem preventing online check in?? All of this made online check in impossible. That’s the experience after receiving a BA email saying make sure to check in online and get your boarding pass. Ridiculous. I’d give 0 stars if it was possible.

No functionality for multiple passengers traveling on separate booking references on the same flight. No ability to load bookings for multiple people traveling together with different booking references unlike all the other major airlines and no ability to get a mobile boarding pass when having to check in on the web make this the lease functional airline app.

Cancelled Flight - Not a big deal for BA. Booked a flight months in advance to fly direct and paid a premium to do so. Then BA cancels flight with less than 20 hours before the flight and offers another flight from another airport that arrives in another city hours later. We are out of town with little choice, our airport transportation that we paid for has gone to waste, now spending more money to get a different airport, and all of this dumped on us on last night of vacation. This is a horrible situation for international passengers and no reason has been provided.

Miserable Technology Portfolio. It’s shocking how clunky and frustrating the British Airways app and website are. I didn’t realize how much I’ve taken the comparatively smooth functioning technology experience from every other airline and other modes of transportation for granted. I had the same head-scratching experience trying to swap the battery out on my father-in-law’s Land Rover. I guess this is just British engineering in general? Is this because of Brexit or something? I just don’t understand. We have a flight in a few hours and I guess we’ll just go to the desk and have paper boarding passes printed from the last few trees in Sherwood Forest. God save King Charles (from this app!).

User friendly and Impeccable Service. BA enhanced our Europe visit to Rome, Atlantis Mediterranean Cruise and onward to Paris extremely easy for ALL check-ins and boarding-passes! We experienced Business Class for over-the-water segments and First class aka Club Europe within Europe very comfortable with impeccable service! We are looking forward to our next experience on BA. Thank you and Keep up the Great Service!

Full of bugs.. Open app to check in. Get redirected to the BA website to fill out my passport information. After successfully completing check in there, I then go back to the app to load/save my boarding pass to my mobile wallet. App then cannot locate my flight…no boarding pass to be added. BA’s tech and customer service has been dismal for years. (Prior to this trip, I got locked out of my account. Despite traveling with BA multiple times, they could find no record of me. Ended up having to start an entirely new BA account, losing my points.)

If you’re on the road and expect an app in 2023 to manage your flight, fly with someone else.. The new design is awful. If you want to get anything done (like change or upgrade your flight) look for the “see the old site” banner, as the new design can barely show you info but gets nothing done. Then, half of the links in the app open in a browser into the app where everything you need to do fails with “the user who booked this flights shall be logged in”. So be prepared to take your laptop out of the bag if you want the thrill of upgrading your seat.

Worst airline app. I booked flights through American with British Airways being my connection flight. I realized that the American app did not update flight information for the British Airways portion of the trip so I downloaded the BA app to try to get up to date information on my flights. The app initially recognized my booking but less than 24 hours after the download, it no longer showed the booking and I would get an error message when I tried to look it up through the app. The app also does not provide any actual useful information, like departure gate, boarding updates or bag tracking information. This is a completely useless travel tool.

App is frustrating and missing key actions. I typically fly AA, and with BA being a partner, they were an option to fly LGW to TPA. My first leg from Belgium to LHR took adjustment, but by the time I got to the 24 he check in for Business Class, all of the other seats were taken. Now tell me: if check-in for Business (without fees) is 24 hrs ahead of departure, and I’m checking in now +5 mins after the window opened…how are all the seats already taken?? This is NOT a good or positive-experience airline. I highly recommend Emirates Business Class whenever possible.

Very bad company. a very pleasant experience with this company I lost my 1700 dollar for my return flights due to the incompetence of their station manager they did not even send me an e-mail to tell me that there was an application to fill in when I get on board while in my flight to go there was no application I strongly advise against traveling with this company you would be very disappointed and you will lose money for nothing and they did not even have me reimbursed my ballot under the pretext that it is my fault I had to fill out this application that I was never informed that it exists

BA not a perfect App. British Airways (BA) gives me my first electronic boarding pass of an international flight with 2 stops: London and Philadelphia, in an itinerary from Berlin to Fort Lauderdale, but it doesn’t give me an explanation on why not the 2nd and 3rd boarding pasees are not given. Since the connections are flights operated by American Airlines (AA), I went to the AA App to get the other boarding passes, and to my surprise the AA App says that the checking process needs to be done with BA.

Check-in. Compared to other airlines check-in online / App BA process is one of the most complex ones. Even though I’m a frequent traveler with BA I need to feed in my personal detailed each & every time. When start checking in from my BA app for a specific flight still led to another Webb page requesting booking reference & surname etc.. etc.. In short… the time consumed to check in via the BA app is possibly 10 times more than other airline apps even the “hated” ones such as easyJet or Ryanair.

Okay, one,more, time. Once I had the app, it was not too bad. Getting signed in, app downloaded, saved, entered, again, sign in again, and again, and again, I was finally able to get checked in, and get my boarding pass. The whole process took over 30 minutes. Thankfully I was doing this at home with a cup of tea, since it was extremely difficult.

Beware. I have never rated an app until now. I download it to my phone. I attempted to get it set up. Had an issue,called British Airways and they have no one who can help in any department. The app is completely useless. I am a high level user I’ve had computer programming, I’ve built my own computers. I am very computer savvy, so that is not an issue with being able to use this app.

Home for family. BA just keeps getting worse and worse!! Of the four flights booked, two were cancelled, ended up having a 8 hour stopover at Heathrow only then to get a further 3 hour delay, most of which was in the aircraft. Pathetic explanations and excuses, and an attitude of just “don’t care” Lost a whole day of my holiday, by the time my arrival into Newcastle I was too late for my Covid appointment and rental car office was closed. Lost most of the following day to rebooking Covid tests, car rentals and hotels. Still have to endure my return flights! After two years of using the Covid excuse, I would have thought BA management would be in a better position to run their business. But obviously NOT!!

What’s going on BA?. On our last round trip US/UK we were unable to do anything online. Even though this is what we were told we had to do in order to confirm, to upgrade our seats, to get help with our return flight. Thank goodness for BA staff! Once at SFO and later leaving from HR it was real staff people who not only took care of everything, one of the baggage check-in personnel gave us better seats at no extra cost. I sincerely hope that whatever was going on with online communication has been resolved.

Last time Flying BA. This summer will actually be the last time I will ever book BA flight for my family. I am going over to Virgin Atlantic. British Airways mysteriously caused over 50,000 avios to disappear from our family account, dismembered our family account, I wrote emails and called and all to no end. My husband also approached the customer service desk at Heathrow one time and they couldn’t help. Why B.A. is so out of touch with customers, I don’t quite understand:(

Terrible app and British Airways experience. The BA app simply does not work, it prevents you from checking in until you’ve filled out your country of residence and citizenship for Covid-19 travel requirement verification, and it then hangs and gets stuck in a loop of requiring Covid-19 travel document submission repeatedly and never allows you to check in and retrieve your boarding pass. Their website has the same issue. I’ve encountered this same problem 2 times now when I’ve flown BA. American Airlines, Delta, and many others are light years ahead of BA, and for an international business traveler, this matters A LOT!

BA App is horrible. - Too much repetition. Flight was changed but had to go through seating again. - 24 hours prior to flight, it did not show that I was booked on the flight(s) - it seems the app takes a very long time to add the information requested. You keep having to refresh - not seamless and smooth with AA partner. Communication should have come from BA because that’s where I booked. Very confusing and stressful..AA was asking us to download their information, etc.. shouldn’t have to do all that - Overall, not close to being user friendly or customer centric.

Buggy app and bad service. The person I am traveling with and I changed our seat assignments to sit next to each other on our flight in the app. It was confirmed and then when we go to check in they have moved us back to our original seats not near each other and there is no option to change the seats. The app has gotten so buggy it makes me wonder if you have very stupidly fired all your developers?!? It is ridiculous and these are business class passengers! You guys are getting a very bad reputation with the app already a joke on the iPad and not allowing changes once booked. Get it together!!

Barely enough. Of all the airline apps, this one is definitely in the bottom tier in terms of both usefulness and usability. You can get your boarding pass, which is useful, of course, but doing anything beyond that pops you out to a web view where the functionality is extremely limited. Beyond that, there are no push notifications to alert one of boarding, reminders to check in, etc—features that are available and standard on other airline’s apps. Worth investing more in a native iOS app imo.

Worst airline app. I’ve used many (United, Delta, American, *even* Allegiant) and this is the worst I’ve used. It takes you to the web to do most of the functions, the whole time then advising you to use the app. And if you hit the wrong button, while using the web application, you’re backed out and all your info is erased and you have to start over. The pay for bags feature and collect boarding pass on mobile feature are super buggy and just…don’t work. British engineering is by and large better than American counterparts, but this app is the pits.

Pretty worthless, disjointed, disconnected. I can’t count the number of times I had to re enter my information, over and over again. Then when checking my info, passport number, contact info, yes, there it was. And continuing through the app, asked to enter it again. And again. And again, and so on. Finally got checked in, only to not be able to find the rest of my family’s boarding pass information. And no easy way to add it all to apple wallet. If Heathrow wasn’t such an understaffed disaster these days, I would stick with paper boarding passes, with this mess of apps BA has created

BA App.. I love British Airways but their app. Is a bit lacking - it simply does not update frequently enough. I use SW a lot and their app. Is amazing and always up to date - this can be super helpful when there are potential flight delays etc. it not I it keeps you updated with times, but with gates, which is very important when you have limited time. The gate for BA/AA flight from London to DFW was shown in the terminal way before the app. In fact, we are not long before boarding and it still has not updated!!!! This renders the app. pretty useless for the most part if it cannot be relied upon. Disappointing.

Doesn’t live up to its promises. Very poor compared to other top airline apps. Check in process is cumbersome taking you back and forth between app and web page and even then my seat number doesn’t show up on the app. Flight status, boarding time and gate number not displaying. At LHR now and gate has been displayed in the terminal screens for quite a while but a refresh of the app screen still shows a blank. Description of app says it provides all the information needed to travel - no gate, boarding time or seat - Hardly.

An embarrassment. Terrible and incredibly frustrating app! It is disgraceful, British Airways! Just like the rest of your costumer service! Error messages, asking for log in at every step (counted 5!), limited options, rabbit hole trips to nowhere! After entering my last name and my booking reference number, why, oh why do I need to also enter the date of my flight the departure city, and !!! The flight number?? Somehow other airlines can manage to find that data…. I thought Lufthansa sucked - no, they are at least in the 21st century. Shame on you! A business class costumer! The last time though.

Complaint. You cancelled the last flight of my return trip, and moved it to 24 hours later! I would like to reschedule the other two legs to 24 hours later also, so I don’t spend 27 hours in Heathrow, and have been calling and trying to try to, chat, or email you EVERYDAY since you notified me, but have never gotten to talk to a real person or gotten any response from your robots. Even at Heathrow today they told at “Customer Service”?!?!?! That there we’re no ticketing capabilities at the airport!!! I will continue trying to contact someone, ANYONE, who works in your organization up to when we return, but this is ridiculous! Hope someone reads this and responds!

An absolute disgrace. In all my years of flying, this experience has been of the lowest quality ever, even compared to budget airlines. Absolutely nothing worked on the app, even as we successfully completed all requirements. Data entered would not save, could bot check-in to save our lives, and once checked in via counter, could not retrieve boarding passes. I suggest you fix the app or kill it, because this sorry attempt at automation is an utter failure and only ensures frustration for your customers. It is very sad to witness what was once a respected airline company become what it is today…

Incomplete and doesn’t seem to improve. Is it just me or is this app very incomplete. Many tasks load an external web page within the app, meaning the app isn’t able to do such things directly. This happens for check-in, managing a booking, and making award bookings. Probably many other things too. Plus there seem to be many bugs and features that don’t work properly or don’t load. For a major airline it seems BA could do a lot better.

The worst airline. I’m so disappointed with British airways. Both my inbound and outbound flights got delayed. I’m flying from Pisa to USA today and my flight delayed, I’m losing my connection flight. It took them forever to rebook something for me and I have to wait 20 hours to the airport for my flight to USA. When I did my check in, the lady couldn’t even check in my bag on the same flight with me. She couldn’t explain why. Worst experience ever. For my inbound flight, that got delayed too, I had to go to another airport and take a train and my luggage didn’t arrive till 6 days later.

Garbage App. Mobile Check -in offered my wife and me an upgrade to Business for Euro 69 each which I accepted. However, next step was to give us our boarding passes for our Economy seats. It was like it never happened. Very disappointed. I wanted the Club and Fast Track. Only an AA Lifetime Gold and 7,000 miles from 2 million-so Oneworld Ruby gets nothing but a better check -in line.

Frequent errors. Took 8-10 attempts over 5 hours to get my mobile boarding pass. Kept getting messages saying “unable to due to system error” This is particularly crazy because I checked in through the app. The check-in was completed but it froze at the last step for the boarding pass. finally but it’s frustrating that BA allows no other method of receiving a mobile boarding pass except through the app. Other airlines offer the option of a link if you check in on their website.

Good App, but............... I think it is a good app, but it’s somewhat basic in what it offers users. There is not an ability to search for a vacation package, I.e., a flight and a hotel or a flight and car. It takes an inordinate amount of time to search for those individually, then bundle them. I’d like to have an ability to view more detail in my account as well. Overall it is a good app, but a bit more tweaking would make it much better.

The steamiest of steaming piles of dreck. Don’t expect this to work like a normal airline app. How does it work? Think “Kafka with a hangover” and that’s a good start. Flying with more than one person? Getting all of the boarding passes into your wallet is a total crap shoot. Seriously - how did this thing make it through quality assurance? The workflows change, buttons change titles and functionality when you scroll past them and then back up. The names of the buttons and links don’t match functionality and they don’t always go to the same screen, and it’s generally inscrutable. Part of the time the app sends you to a web page with the built in browser and then the web page tells you that you need to be in the app, but the button to return to the app either doesn’t work or just takes you to the previous screen. You have to use this to travel but you won’t like it!

Worst app EVER.. I want to give it negative stars but cannot. When I first tried to check in, I couldn’t for scream hours. This app is the slowest one I’ve ever used. Have to get back in multiple times because it crashes constantly. Why do I have to put my passport number in every time? Why won’t it save it? Same for email. Also, why after I’ve checked in and gotten a boarding pass do I get a push notification telling me to check in and then it shows I’m not. This app is worthless. I’m deleting it after I get home and never using it again. Absolute waste of time. You should fire the designer and whoever works on it. They are not qualified to maintain an app and are stealing money from your company. Ps. Nickname? What the hell?

Another ‘app’ with no purpose. Downloaded this to check-in for a flight so everything would be in one spot… flight tacking, number, boarding pass, etc. Created and account. Verified email. Updated info… Went to check in and it opened an in-app page to the website check-in page. And the phone knew this, so it had a dialog at the top of the app, prompting me to open… THE APP. Hahahaha. Well done. Checked in and saved a pdf of the boarding pass. Done, right? Came back a few hours later and it has logged me out, despite the keep me logged in being checked. Searched for my flight, boarding pass, etc. It says I don’t have any. Logged me out a few times during my searches. Yep. It’s a non-app app. Another one. It does nothing you can’t do in the website and isn’t linked with any of it. It seems to serve literally no purpose

This app is not user friendly. 1) why ba doesn’t provide boarding time? 2) why does the app, despite having my name and booking and flight info still require me to put in booking number to change seat???? It pops up a PROMPT asking me to if I wish to change seat but then the process to do so is a nightmare 3) same for adding luggage...I assume you want my money right?? Why don’t you make it easier for me to pay for these amenities??? It just took me 30 min to check in, pay add luggage and change seat. 30 min!!!!! Other apps are way better in this respect and frankly I will demand that my agency never books me ba flights again

Comically bad. It’s only saving grace is that every time I take someone else through the experience it’s reliably comical; we have even sometimes been reduced to tears of laughter at the infinite loops and non sensical error messages. “Want to see what BA ground hog day app?” The other thing I am grateful for is that you allow your interns to run teams of 4yr olds to develop the app. I appreciate giving back to the community in this way but after 1yr of having used the app with no progress you should probably have the app development in the hands of someone who has at least some experience at seeing a phone before. Genuinely embarrassing for BA.

Software is terrible. Website and app continue to have bugs. I even called the customer support line and spoke to someone who acknowledged that their software bugs often. I’ve been unable to pay for the seat that I want. The customer service agent told me that they will manually request a seat change for me. So far no change, with 12 hours till flight. I was offered no confirmation that seat change will happen. Not holding my breath and planning to get to the airport extra early because of this software. First and last time flying British Airways? Maybe.

NEEDS AN UPDATE. I’m flying with British airways and this app is so unorganized and confusing. My bookings kept getting cancelled and instead of refreshing my new flights the old ones pop up at the top. This is so confusing because I have to click on at least five previous cancelled flights until I find the right one. You guys need to add a feature where we can delete cancelled flights and where only our actual flights will show up. You guys should also include more information on our paid ticket types such as baggage weight requirements etc.

Unusable. I don’t understand how this app has a 5 star rating when all the recent reviews are 1-2 stars. This app is unusable. Cannot search/ book multi city flights even though customer service said it was possible. Cannot pick seats for flights even if I want to pay for them. Constantly being taken to the mobile version of the website instead of the app. I don’t even know what this app does if every action I take brings me to the website instead of in the app. If this is any indication of the service from BA, I’m glad I found out now as I will be getting my tickets from another airline.