Oticon Companion App Reviews

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

App does not control aids sound at all. Adjustments made in app for the Intent MiniRite do not do anything! The equalizer has no effect, nor does “adjusting” the volume - either by aid singularly, or both together. It is not a helpful app at all in my opinion

Room for improvement. I am experiencing frequent cut out of Bluetooth streaming, so I would really like this to be fixed. Also, the equalizer function does not stay active. The app needs to be opened to reactivate the equalizer’s affect on streaming. This is inconvenient for someone who relies on the equalizer. Kudos to Oticon for continuing to develop this app and making improvements. I am excited to see the future of the app.

Sketchy at best. When it occasionally works it is great, but I have just (again!) spent 5 minutes trying to get my hearing devices to connect with the app. I turned them off, then on, twice—waited each time—nothing. Then I put them into the charger, and removed them—again nothing. Very frustrated and disappointed with the app’s inability to connect. Why have an app if it doesn’t connect easily to the hearing devices? Love the comfort of the hearing devices—hate the app!!

Poor Bluetooth. Had my set for 13 months and had to send them in for repairs twice. No loners, was without aids for about 5 weeks. Now only one will link up to Bluetooth.

Garbage - Truly. Just bought new Oticon hearing aids and figured I get the best: for almost $8,000, this app is USELESS. It takes way longer to reconnect the devices than they STAY connected! My older aids worked to a better extent than my new ones, so this is on a real downhill slide! Unreal how awful this app is! Fortunately, I’m still within my “money back” period, cause this has been a waste of time.

I don’t use the app. I use the utility screen on my iPhone. The show is on almost 5 minutes before it connects. I’ve been using the iPhone instead of your app for almost a year. You need to keep the tv settings on longer. You get up to do something pause the tv you go to sit down and you have to adjust it again. Crazy

Latest update. The last update will not let my hearing aids pair . I’ve uninstalled the app and reinstalled, I’ve powered down my hearing aids according to the directions, get the same message. I’ve even restarted my phone. I’m a fan of the Oticon devices, your app has much to be desired. So my hearing aids are not operating.

Not impressed. So far I’m very disappointed in this new app. Took forever to get it to pair with the iPhone. It constantly stops working. I have had to delete the app and reinstall it over and over and over again. I have a lot of apps and this is the worst one of them all.

Love the hearing aid but the app not so much. I am new to wearing hearing aids and I love mine. The app how ever leaves a lot to be desired. I would love to be able to track my wearing time but half the time it doesn’t . Hopefully someone will do a debug and fix this problem.

HearingFitness doesn’t track correctly. Frustrated as the Daily time doesn’t accurately track the time I wear my hearing aids… Makes me not sure if I can trust the other aspects of this App… like battery life? Etc…

Useless. Get a developer to help you build a new app. The current app is of no use to the consumer. Will not recognize your product. I have used the troubleshooting so many times I have it memorized. Just want to be able to turn my volume up with out downloading the app over and over. My hearing aids work great.

Worse app. The previous app was worlds better. It connected faster and the find my hearing aid location actually works. This replacement app is complete garbage. Go back to the old design. Are the people in charge actually using this or is this some sort of cost reduction? If I could give negative stars, I would.

Sketchy and vague. When it works not bad, but when it acts up little help and DAYS before a general response comes from developer/app/unknown entity! Then vague query like they never read original request for help! Next it must be YOUR fault! I only have 1 streaming source it is for the TV! So blaming issue on multiple streaming sources… not sure why things are designed with so many middlemen!?! One thing to deal with and cope with hearing loss; quite another to be offered a solution… that works sometimes! So much is missed with power downs reboots deleting and reinstalling and all the troubleshooting; almost as if it is designed to FAIL when you want to use it! Turn down volume before logging off, when powered up again it is back at high volume level! Sticky settings… grrrr and help desk is many time zones away! What is the point of selling tech if it isn’t helpful! People can’t be reached in a timely manner! This isn’t about among or some inane activity, quality of life!!! Stress on top of stress!!!

No bueno¡. You need to scrap this app and start over. As others have said, and as the over all rating reflects, the app is pretty much useless, except for adjusting volume, and that only works when the aids have stayed connected. Seriously, decide what you want the app to do, then hire a well qualified software designer to build us a new app, from scratch. This one is fubar.

Does Not Work Switching To Multiple Devices!. This Companion App is OK so long as you have one device. But if you got 2 or more iPhones or an iPhone and iPad combo, it’s a NO go. You either have to “forget this device” in the IOS hearing settings or shut your hearing aid off or put it back in the charger and take it out when you want to switch to another device. Therefore this app is pretty much useless to me on my Real 1 hearing aids except for its “find this device” feature. I deleted it on two phones and kept it on a third one since I rarely use that one. I do get Music on my iPad on my Real 1 by just using the Settings for hearing aids.

Unable to track usage through app. Near the beginning of March my hearing air stopped effectively syncing with the App. I can adjust my settings, locate my hearing aids and access all functions except tracking usage. Even after forgetting the device on my phone and re-pairing multiple times the usage still does not work properly. Disappointing.

My hearing aids won’t say paired. Before the new app came out my aids were always paired, so that sound came directly into the aids. Now they don’t stay paired. Sometimes the instructions to get the aids paired on the app don’t come up. It’s frustrating, especially because they have known in the past how to avoid this problem.

Bad app. I have had my hearing aids for several years and enjoyed the previous app. Not this newer version more times than not the app is useless. The hearing aids no longer pair as the should. I find myself frustrated and removing my aids in noisy places as the control on my phone most often isn’t working and trying to fumble with the controls is frustrating. I will be checking around for another company that seems to be up in their technology after this.

Wearing time. Last month and this week wearing time wasn’t recorded. Both times on a Tuesday and Wednesday. Everything else on the app works.

Oticon App. The app is not high functioning. The battery levels stopped being accurate about a week after downloading. Thought deleting and reloading app would maybe reset it. Nope. So that part doesn’t work. The other settings seem to work.

Doesn’t stay connected to iPhones. These hearing aids will connect to my iPad but not my iPhone. They used to connect to the iPhone but they would lose the connection over and over. Needs to be fixed.

STILL NOT WORKING. Oticon doesn’t care. It’s been nearly 7 months and all the bugs are still there. I’ve reached out to support numerous times and get the same automated, copy and paste message. Oticon is ableist, and left us for dead with this garbage, useless app.

Companion And iPads - App Closes Immediately When Opening!. 1 March Updste: Oticon Contacted me, a positive! Second point, my Oticon Companion app at this moment believes I am NOT CONNECTED TO MY iPad BUT I AM CURRENTEDLY STREAMING MY TV TO MY OTICONS! Obviously, I cannot adjust/view anything until I shutdown my iPad and aids and restart from scratch! Oticon is adding features but not correcting Companion’s common failures! The iPadOS is not identical to the IOS for iPhones, it seems they are focused on iPhone owners? My iPad Pros have the Companion app repeatedly immediately close! Irritated, YES THIS IRRITATES ME! — I have the latest iPadOS and find if I repestedly recycle power off then on, I can overcome this failure. You know I should not have to! I am writing this message immediately after this multiple failure of Companion to STAY OPEN, rather then close in less than ONE SECOND! The interface is to disorganized, with action paths by the user unclear unless you use Companion often. With this Companion could save several steps when Apple’s iOS path to Pair the aids fails (5 steps to ask for Pairing!); Companion offers Pairing ON FAILURE (never Paired for me though). But this Pairing Help can be accessed faster within Companion when you can adjust other wanted actions to apply to your Oticon aids. Landscape mode for iPads!

Hand off to Apple Watch?. What is the possibility of having the software hand off settings to an Apple Watch in the event the user forgets or misplaces their IPhone?

Still can’t switch between phone and iPad. Instead of changing the colors on your app, oticon, why don’t you fix the real problems. No matter how many times I reboot my hearing aids or phone/ipad, it doesn’t transfer to the other. Even when one unit is completely off. This is not a complicated issue, but it is a basic function. I have used oticon aids for decades, but these two will be my last.

Beyond frustrating. Since I was forced to switch to Oticon Companion, it frequently drops the Bluetooth connection. Sometimes I can reconnect by following the instructions on the app just by turning the aids off and then on again, which is bad enough. But more and more frequently, I have to place the aids on the charger and then go through the whole reconnect rigamarole. Also, the app is VERY slow to load anytime I want to use it. I never had any issues with Oticon On. It’s been well over a year since Companion launched- it’s past time to work out the bugs.

Stinks. Look at the number of reviews that are negative. This app stinks. It you do not use it multiple times per day it will no longer connect with the hearing aids. The only thing to do at that point is delete the app and reinstall. The developers have been told this for months. The original version of their app was great. I never had an issue with it. This new version - it just stinks. I am a pilot and need to turn my hesring aids down, sometimes multiple times throughout the day. It never works. I am not exaggerating. It never works. PLEASE someone fix this!

Repeatedly close & lockup. I’ve used Starkey hearing Ian’s the apps for years without an issue. PERIOD! This app is a piece of trash. It constantly asks you to pair when I got to adjust the sound level. It’s embarrassing that you can produce a good quality hearing aid but can’t get the App functionality.

App update failure. Since I installed the newest version of the app I have noticed that I have NO history of wear time. First time I open the app I can see a history for the previous day. Next time I open the app(same day) there is NO history for the previous day. Says no data linked. Was working fine before the update. Did the developer even fully test this update before releasing it to the world? Using an iPhone 14 Pro.

Apple IPhone connectivity. I loaded the brand new version of Oticon Companion today. It some features that may be helpful. However, they did not address the connectivity to an iPhone. I have no problem connecting to an iPad my car if needed but still after multiple attempts to connect with an iPhone it does not work. I was able to previously connect with removal of the Oticon Companion app, and it worked better. but then it stopped the last week or two. I was hoping that the new app would help with connectivity. However, I don’t see any improvement. Maybe they should just consider connecting with Bluetooth instead of their own app. I seriously hope they discusses with the Apple engineers, as they seem to have gotten it, correct and Oticon engineers do not seem to get this right again. I cannot use the features that I’ve gone into this new app because I cannot connect to my phone

HA won’t stay connected. Most days, I have a problem with one of my aids not connecting with the app on the first try. It varies right & left. Overall, the platform just isn’t as stable as the previous interface.

Won’t stay connected. If I go on another part of my house sometimes the phone will disconnect so I then have to close the app and reopen and it can take 30-45 sec to connect ever time. The old app was so much better

On was more stable. Oticon On worked flawlessly. I especially liked the voice prompts when switching between modes. Sorry to say the replacement has constant problems. Please bring the old a pp back and allow users to have a stable and reliable app, I NEVER had any problems with ON.

Works great. I just received my new Oticon hearing aids about a week ago. They have been a game changer for sure. The app seems to work flawlessly since using a week. I have an Apple 15 Pro max and used the action button for a shortcut to the app. Makes it super easy to access the app. I don’t even need to open the main screen.

Worst app ever. I had the previous edition if the Oticon app to control my hearing aids and that worked fine. But this new App that replaced it is the absolute worst App on my phone. It constantly will not connect with my hearing aids without going through gyrations including deleting and reinstalling the App. Useless garbage

New interface look, no real benefit. In fact it loads slower than the old app. Would not have downloaded if not forced to. Far inferior to previous version. They recommend deleting the old version (which I did) but it didn’t help. Might have slowed it down even more.

Not good. Constantly have to reset my hearing aids and relaunch the app. Will stop working randomly. Does not connect. Constantly troubleshooting. It should be seamless, bad enough to have to use hearing aids in the first place but every time they do an update it’s worse than before. I wouldn’t use it if I didn’t have to.

Does not work with all oticon hearing aides. I have Oticon opn hearing aides and this new app does not work with them. I’ve contacted them and all they can say is, it works with all our hearing aides. It won’t even pair my hearing aides to the app. When it comes time to replace my hearing aides I will not buy oticon again. They are in no way helpful when you contact them and won’t fix the app so it does work.

Connection issues. I consider usually have issues with connecting my hearing aids. They connect fine through iPhone accessibility, but activating companion it's a hit an miss whether the hearing aides connect.

You need to hire competent developers. There have been ongoing complaints on connectivity dropping, including my own, for over 6 months. Still no update. Maybe you need to replace your developers with more competent ones.

Too many steps. Once you have seen the new version available that should be it, but no! We have to see it each time you try to open the app. then it waste your time taking you to the “GET” screen what you already GOT! Then the “OPEN” button where you should have been from start since you already loaded it once before. Sincerely, Stephen T.

Works Great!!. Not sure why everyone is complaining. I don’t think it’s a big deal that the hearing aids disconnect from the app while they are charging. It literally takes 10 seconds for them to reconnect to the app once you put the hearings aids back on. I think the app works great. I love the ability to increase the volume, adjust the equalizer, boost voice recognition, etc… stop complaining people and simply enjoy the features that the app offers you!! 😊

Doesn’t work. Although my iPhone connects to my oticon hearing aids , I have never been able to connect with this app. The older app word a lot better. It does pair with the device but just says “connecting” with app and never connects. I can use my accessory to change minimal setting but can’t use app for anything. It does not connect.

Features don’t always work. Since 2/29 the hearing fitness feature of wearing time rarely works. I’ve deleted & reinstalled the app per Oticon app support but that didn’t solve the issue. Also per support I’ve closed & restarted the app but that didn’t work either. I was then told to try another feature first but the problem persists.

Beeping. I don’t have any of the connection problems that others report but what I can’t figure out is this beeping that occurs occasionally in my hearing aids. It’s 5 sets of three beeps in a row. It happens every few days. It doesn’t not seem to coincide with a battery level that I can tell. I don’t know what it’s for. I have all notifications turned off and when I go into the app after it does it to see why they may be trying to alert me, there is nothing. The first time it happened I was driving and it startled me. I’m lucky I didn’t run off the road. The old app never triggered these beeps in my hearing aids.

Unable to connect. Not as user friendly as the old app. It has a VERY hard time connecting to my hearing aids, where the old app had no problems. I have had to download the app about once per month.

Unreliable. Great app IF and when it works properly. Constantly fails to connect one or the other hearing aid, and repeatedly fails to show the 4 hearing aid programs I have. And the battery level display inaccurate. Companion was touted as an improvement over ON, which was also unreliable; it isn’t.

Waste of my precious time. Constantly rebooting, pairing, trying to fix the problem. I’m very computer savvy, so please don’t ask if I did this or that. I tried many many times. It’s sickening. Please get a different app designer (one located in The USA) not China, to have professional proper use of us who use hearing aids in America. I give it a Zero star.

Hearing aids will never stay paired. The inconsistency of my hearing aids remaining pared with the app is extremely concerning for the regift of the overall app. Every time I open the app, even when I switch from the Oticon app to another and back, I have to re-pair my hearing aids. This really makes me questing the integrity of the app, their ability to effectively connect with my phone, and operate effectively overall.

Data Link issues. I got my Oticon hearing aids last September. I am really pleased with them and am still amazed at how much I was not hearing before. That being said, the current version of the Oticon Companon app is really poor. All of the functions work except for tracking usage. The prior version of the app worked fine with my iPhone 11. The current version loses the data link every night while the aids are charging. I have to delete the app, reinstall it and then do the whole setup each day if I want to track usage. In addition, the app wants me to allow tracking all the time. I prefer not to have any app track me 24x7. The current app will not allow tracking only while using the app. Oticon should back up a version and restore the functionality they removed and broke.

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Poor update. I had no issues with the original Oticon On but when I was forced to update to Oticon Companion one of my aids cut completely and will not pair at all now.

Significantly worse than Oticon ON app. After deleting the old Oticon ON app, downloading the new app and updating the firmware to my hearing aids, I continue to experience issues daily with the performance of the Oticon Companion app. Frequently the app will not connect to my hearing aids. After trying multiple attempts to connect and then shutting down the app completely numerous times, the only way you can establish a connection is to turn the hearing aids off & back on. This occurs multiple times a day. When you can make a connection it’s quite common that only 1 hearing aid will connect & not the other. You need to repeat the above to establish a successful connection to both. When you are able to make a successful connection to both hearing aids the response time is exceptionally slow. The performance of the app is extremely poor, frustrating and significantly worse than the Oticon ON app. Please address these issues ASAP and issue a version update.

Oticon companion. This app has just about convinced me that I am wasting my time trying to use and control my hearing aids.

Poor App. Why the need to constantly change or modernise these apps amazes me. Like other reviewers the last app worked perfectly. No problems for my current hearing aids. With this new app nothing works. In particular the need each time I am out of my home to try and get syncing between the app and my phone. Never had this problem with the old app. Wonderful hearing aids, poor app.

2nd review. The App was changed without providing instructions to customers on what to do. I only realised when I remembered my last visit to my audiologist where I needed to repair my hearing aids to the app after one was repaired and returned to me. Prior to repairing my aids this app didn’t connect. Seems simple but it won’t work if you just download /update the app. Oticon should have stated this in the message they provided when the old app would no longer open and they directed us to this new app. To repair on iPhone go to Settings, Accessibility, then Hearing devices and select ‘connect/pair’. You mat need to select ‘forget this device’ first. As soon as I did that my aids connected and the app works really well. I’ve dropped 1 star for the missed opportunity to communicate but I should have dropped 2 stars. Tried but couldn’t go back. I’m happy with this version, it does more and is more user-friendly. I hope Oticon takes this feedback and realised that consumer engagement is key!

The latest app is useless. This app is useless. There was nothing wrong with the original app after trying this app for awhile. I went back to the original app because it was much better and always stay connected to the hearing age, and now you have disconnected that app altogether, and I have no choice, but to use this one, and absolutely hated ring back the original one.

Not compatible with my hearing aid. I was unable to use the previous app Oticon On and told to download this new app. However upon downloading was told my hearing aid is not compatible with the new app. I now no longer am able to remotely adjust my hearing aid. Why remove an app if not all users are able to use the new app? I will reconsider purchasing Oticon hearing aids in the future.

Hopeless App- A very disappointed User. …. This ‘new’ app should have been tested and improved before launching. It doesn’t connect the hearing aids. The only way I get any use out of it is turning off my phone then turning it back on again. Connection takes too long, you cannot do it discreetly as mentioned and it is completely useless. I contacted the company and was given a whole lot of instructions how to use this app and non of them didn’t work. I was a constant user of the previous app and found it was always connected and I regularly changed settings for my lifestyle of noisy restaurants and outdoor activities without any problem. Why try and fix something that was working well. A very disappointed customer. Will have to change my brand if this continues. Only gave it 1 Star as it would send with NO STARS. Just read through some of the other Reviews. I’m not alone with the trouble I’m having with this app. Please do something about it ASAP.

Please fix this app. We have been forced to use this app and abandon the previous GOOD app (Oticon On) with the advent of iOS17. This new app just does not work as well. It is slow to recognise the hearing aids and the mute button sometimes doesn’t respond to my touch. I can’t say more strongly how disappointing this app is, if it doesn’t improve soon I will have to consider another brand of hearing aids that is supported by good and functional software.

Setting up ap for hearing aids. New ap for orticon - please remember that the majority of hearing aid devices are used by older people - 1. They don’t like change 2. Keep it simple! I’ve only just set the ap up - time will tell how simple it will be to use 🥹

Angry because my app and Oticon support discontinued without notice. After 5 years of wearing my Oticons I put them on today and opened my faithful Oticon ON app, which then told me blankly that it was “no longer available” and I had to download the new Oticon Companion app. I did this and after trying to pair my Oticons the app told me they were no longer being supported!! I am furious at this arrogance in the way Oticon treats it’s customers. Never trusting them again.

App is great, Apple needs to provide more support. The app’s features are fantastic. The issue is that Apple doesn’t provide enough native support for the mifi hearing aid hardware. The constant disconnections due to BLE is an Apple issue and not the app. The tracking of wear time and program use is fantastic, but should be integrated into Apple Health for more streamlined tracking via this app as the data logger. Fundamentally, the support this app has received from Apple - along with other hearing aid apps in general - is the real issue with the user experience.

Audio great, streaming not great. One of the reasons I bought Oticon (Intent 3 miniRITE) hearing aids was so I could listen to streaming audio - podcasts, radio etc. Well, the quality is dreadful. One or both hearing aids keep echoing on and off or disconnecting on and off if I keep my iphone anywhere but my top shirt pocket. If my iphone is in my pants pocket as I walk, the sound keeps dropping in and out as I walk. Terrible. If the phone is stationary on a table at home they work fine but they seem to have a problem with your body moving the phone as in walking or jogging. Surely the MFI Bluetooth could be better than this, Oticon.

Poor Substitute. The previous app was far more effective for my older model aids - it is most disappointing that it cannot still be used. The old app wasn’t broken - why was it necessary to replace it for older aids when both apps could have remained functional? For new aids this app works quite well - the problem is it’s functionality with older models.

Some rely on HAs to communicate and we pay a lot with audiologist assurances. I now have the February 2024 update and have had even worse issues. I lose one HA off the phone app often with the red x on say LHS HA. REBOOTING app. After turning Bluetooth off then on used to fix it. Yesterday I went as far as rebooting the phone but still no connection and had to reconnect both HAs to MFI in settings after putting aids on charging box box for 30 secs. I use LIVE LISTEN for TV as many tv shows are muffled even with the setting my audiologist did for digital TV sound. The household were waiting to start watching a TV show whilst I messed around with setting my $8k Hearing aids. Then barely audible live listen connected but useless. There was nothing on the iPhone screen to change vol of love listen and I’d never had to do that before. Moving HA physical button did nothing except turn vol of HA up when but live listen that obviously needs cutting out. Then I found the Vol Button on side of the phone did activate vol of live listen. Yeh at last 15mins later we could watch the program. I think OTICON needs to make strong representations to Apple that this $3T company needs to help persons with disabilities Better. Older review on Sept 23 app Why are you taking so long to rework the app to its former self standard. Every review is just one star. We are playing $8000 for these Hearing aids. Told the other day early October that old app / incl watch no longer current and MUST install new one. Found there is a new watch app too so which includes a lot more and seemingly works MUTE not working. Also vol on watch is very strange and need to use button on hearing aid to get the mid point where it triple beeps. Having seen reviews I’m worried that the upgrade phone I need will have iOS 17 and not be compatible. The need for new phone is because calls cut out and callers can’t hear when I have phone calls in HA and have to charge to speaker. But that seems to be an app issue too - looking at reviews. So need to do some reviewing before making the leap to new phone

Useless app. I have spent thousands of dollars on the hearing aids, plus accessories such as the hands free devise, and the TV connector. The hands free device is rendered useless as when I answer a call, the app knocks the volume to an in auditable volume which I can’t adjust which drive on working at heights in construction industry, this causes me to lose customers and jobs. I used to TV connector yo be able to listen to the television without complaint from family or neighbours that the tv volume is too high, yet my hearing is rendered unless as the app keeps disconnecting constantly to the point it’s of severe frustration and I have to j go I’ve up watching as I can hear or follow what’s being said. I have followed all the advice to make sure there are no conflicts with other appts or devises as per appt instructions Re fault finding , words cannot express how disappointed with this app, your developers should hang their heads in shame.

Phone calls. I can’t answer incoming calls on my iPhone with the button on my hearing aid. I have to answer on the iPhone screen and switch audio to speaker

Kills my battery. Audiologist suggested switching to the new app as it worked better, but I found it would drop one aid or the other during phone calls or listening to music. Also paid a visit to Apple store as battery life has been abysmal. Unfortunately it seems to be this app.

Too many problems. This app needs a lot more testing and development. First up, it keeps disconnecting either one or both ears at random. And since upgrading iOS to 17.1, on iPhone 13 mini, my hearing aids (more 1) lost the pairing and I can’t get them to pair with my phone. One feature that should be there but isn't is the ability to connect to Apple Watch. Really poor app.

App not working after update to IOS 17.4. After upgrading to IOS 17.4 app does not work correctly. Colours change from pink to orange/brown and when I tap on app to bring to to foreground I have to go through the pairing steps every time, please fix with an update as it’s unusable in this state. Can you also bring back hearing fitness back for all hearing aids.

Connect to phone. This’updated’ app is rubbish compared with the app it supersedes which was oticon on. Never had any issues with the old version after using it for 3+ years. The new app fails to connect a lot, and tells me a hearing aid is disconnected and out of battery when it’s not - I know this because I can still hear thru the aid and it will still adjust volume.

Early days. Not bad will improve . Disconnects often when opening app then have to close and reopen. Although triple click on Apple iPhone is a better option which I love. Small problems that will be ironed out I’m sure.

Absolutely hopeless. Have to disconnect and then reconnect the app every time. Usually connects to one hearing aid and the other doesn’t connect- ‘spins’ until disconnected and reconnected- again. When only one aid is connected, the arrows for moving in and out of volume/TV are not visible so can’t change. As someone who relies on being able to turn sound up, I will not buy this brand again unless there’s a swift improvement. The ‘old’ app was brilliant -why change it for something so dreadfully undeveloped?

Disappointed. The previous app let me change the option to not have my mobile ring in my hearing aides. I turned it off because it interfered when on a land line call. This app doesn’t have any option to change this setting. My hearing aids just all of a sudden started having the ring tone coming through them. Very frustrating when in a meeting or in a land line call and the having my mobile ring directly in my hearing aid. Disappointing and very disrespectful not to allow this option to be changed. Why should I be disadvantaged because the developers don’t have a sense of everyday needs.

Useless - hopelessly long to reconnect. Although limited in its functions, I found the old app really useful. However each time I want to use this new app to change settings in noisy environments, it takes so long to reconnect to the hearing aids that I usually just give up - really disappointing. Please make it useable again as a matter of priority

Poor performance on upgraded app. After having to upgrade to the newer app on replacing my iPhone, am totally disappointed with its performance. It won’t allow access to volume control, and takes ages to load it’s battery levels each time I select the icon. Have removed and reloaded app several times but makes no difference. Absolutely disappointing, bring back the older version please as I had instant access to volume control and battery levels and didn’t need to restart my phone every time to use the controls.

Totally unacceptable app. Connecting the iPhone to Oticon more hearing aids fails more often than not. On failure it sometimes works if you forget the aids in accessibility and the reset. Even if that reconnects this app is likely to fail or recognise one aid rather than both. If you get it to work one day you are almost certainly having to attempt to reconnect the following day. A frustrating experience every day.

Not too bad BUT UNRELIABLE. OK this app works can well enough, BUT… 1. It is poorly designed visually and unimpressive BUT it works, when it works. It will NEVER win an award for graphic design. That is not a big deal - 2. I had to download load it twice to get the option to select program options. Once that issue was resolved, I was pleased. 3. Day 2. However: It vanished from my watch. On the iPhone (11pro) it could not connect to the left ear even though the battery was still OK. Even replacing the battery meant that the options for Program 1 general, Program 2 Music, and Progam 3 Headphones - were no longer there AGAIN! So back to square one. Download the watch App AGAIN. Restart the phone. Now we are back. 4. Day 3 Connection has been sort of OK but it is so much more work than the old version of the app…… Why the change if it is LESS STABLE? 5. The interface remains clumsy but the UNRELIABILITY IS NOT GOOD. You can now find your hearing aids if you misplace them. 6. Oticon need to up their game! 7. If this is not fixed soon I will be hunting for a different brand of hearing aids.

Always loses connection. App has huge potential but I’m so tired of connecting the aids with the app several times a day. I could be about to go into a meeting so want to quickly change the program and volume on the app but it constantly wants to reconnect which takes a while. Very frustrating.

Disappointed. I have had my Oticon hearing aids for a number of years, with the original Oticon app, there were no connection issues what so ever, as soon as I came into Bluetooth range of my phone they would connect automatically, as soon as I switched to listen to TV they would connect straight away, the new Companion app has made all these features useless, they no longer connect to my phone automatically when I come into Bluetooth range, the hearing aids have to be constantly turned off and on to try and get them to connect, it is as if the developers of the new Companion app were paid off by a rival hearing aid company to obtain a better market share, I am at a loss as to why Oticon thinks the Companion app in its current form is acceptable, I will certainly being looking at other brands of hearings aids in the near future because of the connection issues with this useless Companion app

Worst app for hearing aid. The old Oticon app was quick and you could change volume and with a quick glance see battery life. This new app is so slow often doesn’t register both hearing aids even though the are both working, battery life takes ages to load. Wish you could revert back to the old app but you are stuck with this one. Very annoyed with this app.

Oticon Companion. The old app was simple, it worked and was easy to use. There is too much change and the need for “Find my Hearing Aids” is unnecessary. The owner was issued with a box to store them in so we take them off and put them in the box. You graciously provide a “while app is in use” feature but the setup will not complete until “Always” is selected, so i cannot maintain the level of privacy I want. So, either fix the app or give me the ability to continue using the old app. If you can’t do this, then I will not use the app. 👎😒

CS. I too am most disappointed with the app and find it easier to use the phone accessibility only which at least gives me an instant connection though it doesn’t allow for quick adjustment in difficult hearing situations. This app is just not up to the job!

Awful app. Hopeless frustrating app

Review. This new app is absolutely useless. It d doesn’t work if you have any background apps running. Also you have to keep disconnect and connecting hearing aids so the app then picks up when you want to change channels. Half the time doesn’t work either as the disconnect Connect function just doesn’t take up useless. The old app you had was far better. Really am upscaling to give it a star

A giant step backwards. There is nothing that this app does that is as good, understandable or efficient as the old app. It is unbelievably slow to connect, even slower to switch between general and the tv adapter. It regularly disconnects and will not reconnect without restarting the app. I have used the old app for nearly ten years and unless something is done to fix the myriad of issues, I will be changing hearing aids.

Microphone setting. My grandma uses her phone as a microphone to receive sound when she is in lectures. In the new app, it is impossible to turn the microphone setting off! In the old app, it was one touch to turn it on and one touch to turn it off. Now it is a ridiculous seven step procedure that, despite my 87 year old grandma’s formidable intellect, is impossible for either of us to correctly execute. I really hope this feature is improved shortly, and that the microphone option can go back to the on-off one touch model.

Hopeless. When it works it’s fine. However on a daily basis it doesn’t work properly, the connection to the aids fails. The only solution is to delete the App & install it again. And the download time is excessively long & take up the 20 minutes. No this is unacceptable rubbish. Get your act together, I’m sure your computer people get good money that they don’t deserve, I’m changing to a better system as soon as I can.

Useless app. You have turned off the old app which worked beautifully with my Oticon opn 1 hearing aids connected to my iPhone devices via the MFI hearing devices option. The new won’t even recognise my hearing aids…its says “ hearing aids are not compatible with this app” If your not going to fix this app then please turn the old app back on so I can at least user something that works

Connectivity issues ..again. My HAs will not connect to the Companion app even after doing all the troubleshooting exercises, including disabling Bluetooth on other devices, restarting Bluetooth on current device, turning the HAs off and on again, closing down app, deleting the app and reinstalling, forgetting the device on phone, reinstalling and successfully pairing HAs through Accessibility Settings. Still my HAs do not connect to the Oticon Companion app. This has all been after the old oticon app, which had no issues whatsoever, was removed and new one developed. The issues have been continuous since the new app was released. What’s the point of having the app now. I can’t use the functions, my HAs do not connected and I am not able to utilise my HAs to their full capabilities.

Hopping mad. I downloaded the app and this new version doesn’t support my Oticon hearing aids. There is absolutely nothing wrong with them and I don’t want to have to buy another pair. I am 80 years old. This is outrageous, customers should have been warned that this was going to happen. I can no longer adjust the sound or connect my hearings aids to the app…

Mostly frustrating and also useless. Poor when it works, much worse when it doesn’t. And that’s a case almost every day. App fails to connect to either or both aids until the app is stopped, reseted and restarted. Until that’s done streaming from TV adapter and/or phone is distorted and often unacceptable. The software is unreliable… Have a look at users ratings for this app. Pathetic really. And this is supposed to be improved, new version

Doesn’t work. If i could give minus stars i would. Will not work with my oticon aids. And now you have taken away the old app I have nothing.

Not as reliable as the old app. Don’t care about fancy features, don’t care about a pretty layout, but I do care about responsiveness and a quick & trouble-free, connection to my More One hearing aids. The old app did that. The new one, not nearly as quick or reliable. Please don’t release apps unless proven to be as good as the one they replace.

Completely inaccessible app with Screen reader Voiceover. As a long-term user of Oticon aids who happens to be blind, words cannot adequately convey my disappointment and frustration with this app. The previous app provided full accessibility to all of its features using Voiceover (the screen reader used by blind individuals on iPhones). The new app has been so poorly rendered that no features now work with Voiceover, cutting me off from features that were previously available. This includes features that are only available through the app, such as the Sound More Booster, and Remote Care. To add insult to injury, I was assured by a representative of the developer that the old app would not be discontinued until accessibility features were addressed. The old app was subsequently discontinued. I have tried to engage constructively. I have tried explaining how annoying and frustrating it is to spend thousands of dollars on a product that is at the top of the line, only to be let down by a disgracefully poor app whose design team has clearly given no consideration to accessibility. The sad thing is that all of the tools that could and should have been used to make the app accessible for blind users were right in front of them and were embedded really well into the old On and Remote apps. Please, escalate this review to your team lead, and do better.

Poor quality update - what was the point?. I used to use the previous version of this app every day however since the update to Companion I am unable to even get my hearing aid to connect. The help advice is worse than useless. I have tried reseating my aid in the charger and also turning it off & back on but nothing changes. It simply does not connect with my hearing aid. I have deleted the app. What’s the point of keeping something that doesn’t work.

What a useless App. A pity the review scores don’t go into the minus’s. One of the most useless Apps I have ever used. Take it out of the App Store Oticon

Improvement suggestion. I’m generally happy with this app to manage my miniRite R aids However, there is one issue that could easily be solved. Often, when I am in a concert theatre with very poor mobile coverage, I want to change the hearing program. In those circumstances, the app is completely unresponsive unless I turn off the phones mobile data connection. It’s clear that the app is waiting indefinitely for a network connection to report the location of my aids, but this never completes. The best design pattern for this would be for the location reporting to take place in a separate thread so that the UI was not impacted at all by this process. Alternatively, you could provide the network connection with a short timeout to limit the period of unresponsiveness. Thanks.

Poor quality. In comparison to Oticon on this app is terrible. I constantly have to restart just to get the hearing aids to both connect. It doesn’t always identify if both batteries are working or how much charge is left- showing one as full and the other empty yet both hearing aids working fine. It doesn’t identify what program is connected or will only connect one device.

Not working like it should. I have a pair of hearing aids the app can take over 4 minutes to connect and sometimes it will only connect with one of them. When you check the battery life it will only show both at 100% or one at 100% and the other at 30%. It better to use the iphone settings

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Does not work😩. Since I downloaded the latest update “oticon companion”. The app does not work at all.

Why change the format?!!! - seniors. My aging mom struggles enough with using technology as I know many seniors do. WHY would you make aging seniors, relying on their hearing aids and the Oticon app, have to now navigate a new design to find a way to turn up the volume on their hearing aid!!!! Go back to the previous layout!

GIVE US BACK THE PREVIOUS VERSION. Still awful!!

New version.1.3.0. Great update. Not loosing connections,when you leave the room,works perfectly. Connecting faster. Thanks Oticon,for the update. 5 stars from me.

Useless. Not reliable. 0 star. This app is useless. It does not stay connected to the hearing aids making it useless or not reliable. I am considering returning my Oticon Real miniRITE R and ask for a full refund. Iphone 15 IOS 17.2.1

Connection issues. Takes forever to connect to the hearing aids,.

Useless. Doesn’t correctly provide battery strength. Wasted batteries trying to get it to work.

Useless. Came here to find instructions for the companion app for my 2 day old Oticon Reals. Several problems already and now I can see why. 1 star rating because we can’t pick zero. Do better Oticon.

A big mistake. This app is the slowest, most inconsistent app I’ve ever downloaded. I only did it because we were instructed to by oticon. I’m going to try to go back to the old app. Never had a problem with it. Don’t know why they changed.

Connection issues. When the app connects it is useful. I find that many times it does connect in the morning after the aids are removed from the charger. When connected, I wish to stream music or a book later on the same day they are not connected or just one is. Yet I go to setting and they are connected to the iPhone. There is no consistency. Sometimes I not only need to turn the aids off & on ( manually or in the charger) there is still no connection. I have shut down the iPhone and this does not always work. They are close to the iPhone when I attempt the various methods to connect, as suggested in the app. Is this normal? iPhone 14.

Amazing but….. Takes WAY too long to connect hearing aids in the app. Way too long

Terrible app. The old app was bad, but this is the worst hearing aid spp i have seen. If I could give it zero stars i would have. Still the worst app ever for Oticon hearing aids. Absolutely terrible. Oticon, for Krist sake fix it now!

App needs major improvements. I am in the market for new hearing aids next year and if the Oticon App does not improve Bluetooth connectivity very soon I will have to look at another brand of hearing aid

Worse than the original. I didn’t think you could rework an app and actually make it worse, but the developers at Oticon have managed to do it! Drops Bluetooth connection and very slow to connect, if it will connect at all. Too much more to get into. If you know you know. I’m pretty good troubleshooting tech stuff, but this app is beyond belief. I can’t imagine being an elder and new to apps, et al, and having to navigate this POS app.

Crap. This app is absolute crap! Please go back to the previous version. This app always drops. This app always Hass to be restarted. This app takes forever to connect with the hearing aids. This app is slow. The previous app had none of these problems. Absolute waste! Stay away.

A poor replacement for the old app.. It takes the best part of a minute to connect to my hearing aids. I was told it was because of my ancient I phone 8 so I expected that an I phone 11 would cure my problem. It didn’t. Well they have my $7000 for this set of aids but I’ll be looking for alternatives moving forward.

Not Sure. I downloaded this app and deleted my old app as per instructions. This app has no HearingFitness, if it does I sure could find it. It is not where the instructions say it is. I have gone back to my old Oticon ON app for now. Hope they get this fixed and I will try it again.

What a scam!. Had to upgrade to the new app because the old app isn’t available anymore. After upgrading, it turns out that my older hearing aids aren’t compatible with the new app so I have no app!! Is this Oticon’s way of forcing customers to buy new hearing aids??!!

Horrible. I’ve had my hearing aids 1 week and there are so many issues with connectivity. One hearing aid is connected, the other one not, etc. What is being done about this? 1 star is being generous!

Clunky. Come on Oticon. For the price and quality of your aids you need a much better app than this.

App will not connect. It worked reasonably well with my iPhone X, but hearing sids simply will not connect with iPhone 14plus…

Option Companion. This app is the reason the words unstable and annoying were invented. I promise that this app is THE WORST I’ve ever had the displeasure of using for anything. It constantly makes using my hearing aids so annoying I’m considering using tin cans and string. Oticon you MUST do better. Zero Star rating .

Ça fonctionne mais... it's working but.... Only to stars (no more for the moment) Seulement 2 étoiles (pas plus pour l'instant) There is a great lack of "responsiveness" in the identification and control of hearing aids. With a little seriousness and determination, I am convinced that you can do better Il y a un grand manque de "réactivité" dans le repérage et le contrôle des appareils auditifs. Avec un peu de sérieux et de la détermination, je suis convaincu que vous pouvez faire mieux !!

Awful. Please fix this app. Zero customer service

Bluetooth. I purchased hearing aids and Bluetooth worked fine. My wife purchased hearing aids later. Now Bluetooth works on mine or hers. If I am listening to music and she later listens to music, my music stops and the connection is lost. The reverse also is true. We both have iPhones.

New app stil poor. Now that you’ve updated I have to re-pair every day! Not happy.

Very poor app. This app was created to cancel the use of the previous hearing aids to force previous owners to purchase new hearing aids. There was nothing wrong with the previous hearing aids. I can tell you this, I will not go with this company to buy new hearing aids. Bring back the old app..

Useless. It is 5 months since the last update. With 490 negative reviews and a 1.6 rating out of 5, one would think Oticon should be working 24/7 to come up with a workable update of the app. But NOTHING! The response from Oticon is we are working on it. Come on, Oticon. This is absolutely unacceptable behaviour! Get on with it NOW!

Old app was better. I don’t know why they always make useless or detrimental changes to an app that just works great?

Ridicule. Sur les 50 applications de mon iPhone, c’est de loin la pire. Ce programmeur a un urgent besoin d’aide. C’est pathétique.

What is the point of all the fancy if it doesn’t work. What’s the point of having all these options and all these things like an equalizer on your hearing aid app if they don’t do anything and they don’t even work? I honestly thought this new app was gonna be a change from the old Autocon and all it got was a new make up job added colours equalizers don’t work raising the levels doesn’t work. My app and hearing aids are up-to-date with the new firmware.

After iOS 17.3.1 Update hearing aids no longer connect to phone. Please fix your Bluetooth protocol so my $6,000 CAD (fully up to date as of Feb 6th 2024) Oticon More 1s stay connected to my phone as they properly should. Currently my HAs do not show up at all when searched for in accessibility settings, or the Companion app. Meaning I cannot send phone calls to my HAs, stream anything from my phone to them nor can I adjust them in app. Additionally if I were to lose my HAs I cannot use the find my HA function as my phone can’t find them. This is very aggravating, please sort this out!

Reverse. Terrible. My next step is to go to a non Oticon app and try a few out. Go back to the old one or at least give a choice between the two. All I want is connection, volume control and battery check. Bob Bates

Oticon Companian. A terrible app, I have to reinstall before every use and it will not recognize both hearing aids unless you replace both batteries which still have lots of charge available. Please Oticon fix these problems!! I will not recommend them until these problems are corrected!! Simply a terrible app. Get different hearing aids. Kakwa

Very handy. Easy to use, and handy to change the volume on my hearing aid that has no volume control.

Terrible app. It is 5 months since Oticon had the last update of the ap. With universal negative reviews and a rating of 1.6 stars out of 5, one would think Oticon would be working 24/7 to come up with a better update. But Nothing! Oticon’s response is we are working on it. It is absolutely unacceptable corporate behavior that ignores customer complaints. Come on Oticon. Get on with it and give us a new update that WORKS!

Worst app possible.. I was very happy with the last two versions of this app. Why would the developer release an update that is so much worse than the old one? Anyone who had anything to do with this development should be fired and then be caned in the town square. Don’t they try these things before they release them? It takes forever to connect to hearing aids. Then continually disconnects. If only I could go back to the old one. Worst thing is that they MUST know how bad it is by now and yet they have not released an update to fix all the glitches and bugs.

Useless!!. At least every other day I have to do a complete reset! Remove app and reinstall. Turning Bluetooth on and off usually does not work. Very frustrating. Will look to buying different hearing aids next time around!!

Junk. The old app was quite good. This one keeps losing connection, won’t recognize ipad or iphone suddenly. Keep resetting which lasts for 2 mins then drops out again. Tried everything you recommend to reset. Would go back to the old app but it won’t let me. Please delete and remove this app. It is garbage and you are wasting all of our time. Might have to get different hearing aids to rectify this junk.

Startup time unacceptable. There is no reason that it should take a minute or more to connect to hearing devices. Please fix this

Zero stars. App takes too long to connect. Connection drops frequently. Fix please! Next to worthless now.

Slow to connect. I switched apps as per the instructions. This app takes about 3 to 4 times longer to connect. Sometimes over a minute! The previous app connected within 15 seconds. It’s very frustrating if I need to change programmes or mute. Please work on this.

Go back to the old app. New app has connectivity issues, make it work or return to the old app. You are debugging you app with costumers complaints

Terrible app.. It takes a long time to connect. One hearing aid took only about 30 seconds, the other one five minutes. When I connect to my t.v. box the default for sound is set at 14, super loud. Can’t see a way to turn it down before it connects. Battery level readout is way off. Day one, two new batteries, app said one battery was 40%, the other one 60%. Next day it said one battery was at 80 % the other at 50%. My old app worked way better than this one.

Ok but nothing special. No shortcut capabilities. Limited Siri integration. Constant alerts “checkout the new app” even though the app has been installed for 3 months. It works but could be much better.

Frequent disconnects. My Real1 does not stay connected to my iPhone. I basically cannot use it with my Apple Watch. Extremely frustrating. Also, angry that ON app was discontinued. I would have liked to use IFTTT. I’m disappointed with the lacking capabilities and poor support for tech savvy power users.

Inconsistent Results. This version does not provide consistent results monitoring nor operating my hearing aids. I am no longer sure of what is happening with my hearing aids. I can not trust any displayed result of the functioning of my hearing aids

Terrible Connectivity Issues. I have an iPhone X which cannot upgrade to iOS17 which may be why using this App is so frustrating. Since upgrading to this App from the previous version when iOS17 launched I have had mediocre user experience. Sometimes it connects and sometimes it doesn’t. And when it doesn’t none of the suggested fixes works. I can’t be the only one having these problems but so far nothing has been done since the App’s introduction to fix these bugs. The old App worked reliably so it’s a real disappointment!!!

Needs updated again. You put the Equalizer on the 2nd setting for people who want to listen to music and stuff... You seem to forget us people who have Tiintinus. What's so hard to put the EQ on the first setting so we can adjust the air sounds to overcom the tintinus sounds we have to live with.. On the first itican app it had the option to assist the sounds we have to listen to... When I have buzzing in my ears all the time is nice to adjust the sounds... PLEASE CHANGE THIS

Not All There. I can only get the General setting without and of the option shown. Perhaps the app is not fully functional on version 17 of iPhone

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

Complete fail. What a disaster. I cannot add my left hearing aid. Limited help and options. What the heck went wrong here?!

Still disconnects too much and please add the items at the bottom.. Has 2 equalizers now. One for streaming and one to use with your programs directly. That is a major improvement. As usual with hearing aids, connectivity is an issue as well as the speed of the connectivity. The slowest connecting app I have ever used is the Phonak and this one is twice as fast as that. When one aid will not connect I close the app out completely and restart and it and it has connected with both aids most of the time. When this has not worked I try turning my Bluetooth off and on and then restarting the app. This works most of the time but the final thing is to restart the aids themselves. My Audiologist said not to have a bunch of other programs running in the background and they will connect faster and more often. Also, I had to update my firmware to make this latest app version install correctly. Oticon should have put in the app notes that you need the latest firmware for this to work. I’m betting that a lot of people did not benefit from the new version because they didn’t know about the firmware update. Please add the ability to create your own program. For those without symmetrical hearing loss a separate equalizer would be great for each ear. Finally, please add dynamic noise reduction to the music program. Too much noise, can’t use it. Also would be helpful when singing. EarPods should not be that much better then hearing aids that cost thousands more. Please fix this.

Poor Bluetooth. Had my set for 13 months and had to send them in for repairs twice. No loners, was without aids for about 5 weeks. Now only one will link up to Bluetooth.

STILL NOT WORKING. Oticon doesn’t care. It’s been nearly 7 months and all the bugs are still there. I’ve reached out to support numerous times and get the same automated, copy and paste message. Oticon is ableist, and left us for dead with this garbage, useless app.

Horrible. I cannot stress how bad this app is. Horrible undependable to connect. Always requires a manual connection request to an iPhone. Might have to look at competitive alternatives for next aids. Sooo frustrating

Connect. How this helps

Horrible. App needs to be deleted and uploaded every day since the March update if you want to track your daily progress.

Stability. App constantly disengages from appliance. I am spending way too much time bringing the devise back online. Need app stability.

Frustrating. I have to pair my hearing aids multiple times each day. I’m totally sick of Oticon!!!!!

HearingFitness doesn’t track correctly. Frustrated as the Daily time doesn’t accurately track the time I wear my hearing aids… Makes me not sure if I can trust the other aspects of this App… like battery life? Etc…

Needs wor. Wearing time does not work. Battery status not as good as the Apple status indicators

Totally useless. A total nightmare to down load and use. Is a total waste of time that requires continuous paring and app erase and download.

Terrible. The app is terrible

Won’t stay connected. I have my hearing aids spontaneously disconnect and have to reboot my iPhone to get them to find the hearing aids. Dang annoying!!

Not good. Does not download easily and is difficult to navigate . the older app worked better Change should be improvement. This is not.

Terrible. The companion is ok if it works but I have found it doesn’t work much of the time. I have my third set of Omicron aids and have always been satisfied until this new app. It is terrible and has using my aids almost impossible. I have to constantly delete the app and then pair them since one or both of them stop working. I would get them working again and shortly thereafter one would lose the pairing and fail to work. At one time I could not even change the programming. I took them back to the person I purchased them from and she spoke to a Omicron representative and she followed instructions to reprogram them and they worked properly until I left her office. I got so desperate that I took off the molds and placed them on my old aids. I can not recommend Omicron to anyone and before I used to praise the The companion software has bugs in it that it almost makes it impossible to use the app for an entire day. It works sometimes and when you least expect it stops working and you are left in the dark. I have been complaining since it was released but no one has ever called me from the company. They think that we are all computer savvy but fail to take into account that many of us are disabled and can’t always follow their instructions and there are times when we do it still doesn’t help.

Frustrating and useless app. I utterly hate this new app. Do the app developers actually wear hearing aids and have to use this useless app? Less than 48 hours after being forced to download this new app I hate it so much I am seriously considering replacing the two pairs of hearing aids in my home with a new hearing aid manufacturer. The previous app allowed me to remain connected to three devices. My personal iPhone, personal iPad and my work iPad. Yes! I was connected to three devices on purpose and I loved it! I could join MSTeams meetings for work with my hearing aids. Hands free calls were a breeze on the phone and the iPad was perfect for using a sleep app or watching movies as I travel. We could connect to our television with ease. Now I can barely keep the aids connected to one device. Nothing works. I have “forgotten” the hearing aids on all devices and attempted to pair only on my phone. My hearing aids are constantly disconnecting from the app on my phone and connecting to my husbands phone. It is frustrating to have to repeatedly repair my hearing aids to my phone. I am unable to control my hearing aids at all. And now my husbands hearing aids are connected to both his phone and mine. This upgrade is beyond useless. The trouble shooting in the app is even more useless.

Constant fail. I truly despise this app. It disconnects constantly. To reconnect, I often have to place my hearing aids back in the charger. It’s almost not worth having blue tooth hearing aids, a feature I paid quite a bit extra for.

App will not download. Please advise

You need to hire competent developers. There have been ongoing complaints on connectivity dropping, including my own, for over 6 months. Still no update. Maybe you need to replace your developers with more competent ones.

Useless. Will not stay connected and can’t tell any difference in settings for hearing as they don’t respond

The Companion App is awful. Have this app on my phone is a waste of space. To say pairing with my Oticon Real hearing aids is inconsistent is being charitable.

App does not control aids sound at all. Adjustments made in app for the Intent MiniRite do not do anything! The equalizer has no effect, nor does “adjusting” the volume - either by aid singularly, or both together. It is not a helpful app at all in my opinion

Downgraded, alas. Previous app was so much better! Why downgrade????

Oticon App. The App reliably connects my hearing aids to my phone and IPad. That’s all I need.

loses data and lag time. app consistently loses my wear time data and tells me i haven't connected in previous days. typing notes with a pause between words will produce lag in the sounds. new user of aids and i am beginning to think i may have been better off with costco aids, given the $6800 cist of these aids

Won’t stay connected. If I go on another part of my house sometimes the phone will disconnect so I then have to close the app and reopen and it can take 30-45 sec to connect ever time. The old app was so much better

Love the hearing aid but the app not so much. I am new to wearing hearing aids and I love mine. The app how ever leaves a lot to be desired. I would love to be able to track my wearing time but half the time it doesn’t . Hopefully someone will do a debug and fix this problem.

Useless. I am forced to use the volume adjustment built into to my iphone for hearing devices. This newest version of the Oticon app is useless. My hearing aids will not stay connected to my phone. Very disappointing.

Worst app ever. I had the previous edition if the Oticon app to control my hearing aids and that worked fine. But this new App that replaced it is the absolute worst App on my phone. It constantly will not connect with my hearing aids without going through gyrations including deleting and reinstalling the App. Useless garbage

Not a great experience. I’d give this a negative rating if I could. I have to delete and reload the app every time I put my hearing aids in, as it’s always saying they’re not connected.

Unable to connect. Not as user friendly as the old app. It has a VERY hard time connecting to my hearing aids, where the old app had no problems. I have had to download the app about once per month.

Horrible pairing. New batteries, deleted and reinstalled app and turned off and on rot no avail so I can’t adjust volumes on my HA Received developers recommendations ALL OF WHICH I had already tried. App very unreliable.

Takes forever to connect hearing aids. When I load up the app it takes way too long for my hearing aids to connect so I can control it. Feels like something from the early 2000’s. Terrible app.

Very poor.. Disconnects at least twice-week. Please do something about this. Never had a problem w old app-would go back if i could.

Wearing time. Ever since the last app update the wearing time from the day before disappears even though it records the wear time the day prior.

Big improvement over oticon On. I never write reviews but I feel compelled to because there are so many negative ones which is very different from my experience. I installed this in iOS 16 and now using in iOS 17 without issue. I have an iPhone 13pro -I’ll start with the biggest improvement which is the Apple Watch complication (it’s called “companion”). The previous one required using the Digital Crown to change volume which was very imprecise. The current complication has a + and - button to push which is much better. Also it has a toggle for the speech booster function which is new. -the iPhone app itself is about the same as the prior version, very responsive and connected to my oticon miniRite hearing aids easily. -The app shows estimated battery time (ie x hours ) remaining on the hearing aids in addition to the percentage charge remaining I almost didn’t download the new app because of the poor reviews but I’m glad I did. I’d encourage you to give it a try and decide for yourself.

Biggest frustration hearing aid application.. I recently had to upgrade from Insignia to Oticon. In my 18 years of wearing hearing aids, I have never been more frustrated and disappointed than I am with the Oticon Companion application. I have an iPhone 13. This application has to be removed and re-installed at least once a week. You have to forget this device on your apple phone daily. You can’t count on it connecting to your hearing aids correctly all the time. You also can’t count on it giving you full adjustment range either. After almost 4-5 months of trying to get something stable, I am now looking at trading in my Oticon Real 1 hearing aids for another brand to see if I can find one that is like my insignia was that never gave link up issues or that would limit my range of adjustments daily. My advice, is to get Xanax if you get this application and the Oticon Hearing aids. Because your anxiety will go to the extreme. Be prepared to install, uninstall and reinstall on a regular basis as well as having a fun time trying to get the application to recognize that it has a hearing aid within 6 inches of the phone app. Several thousand dollars saved to get me what was highly rated. It’s a sad time when it has never been able to work consistently for even one week. My poor audiologist is working to help me find an alternate option. I am not the only one frustrated based on online reviews. I would love it if the application was functional on a consistent basis, but that seems like an impossibility. As you can tell by my review this is extremely frustrating.

No pairing. This Champion app does not work it cannot pair with my new Oticon aids or my old set I have used for 7* years. All worked well until they switched to the Champion app. Very disappointing. Plus cannot use the phone connection and/or the T-Coil. Plus cannot use app for restaurants etc. Wish I had my money back and purchased another brand

Have to reboot 5 times a day. Keeps disconnecting

Expecting perfection. I have my first hearing aides which I received in September, so I’m not a long time user with a lot of experience. I will say that yes, I have some issues with the hearing aides and yes, I have had some issues with the app, but it’s a process and hearing isn’t as easy as glasses so we cannot expect perfection possibly ever. But it’s way better than it had been previously. Having already experienced issues with “cross contamination “ as I call it when having an app on my watch, iPad and phone; I opted not to go there with my hearing aides. The functions of my phone often just go crazy, not ringing, changing the ringtone, apps freezing when I have my Apple Watch on. Thus I find it frustrating to wear my watch daily. A shame for all the money I paid for it, but they just don’t play nice together. And I made the conscious decision to keep my hearing aide app only on my phone. As such, I’m experiencing almost none of the problems other users have had. Occasionally if I’m on the phone streaming direct to my ears while driving the app does not automatically flip back to my car. So I just go without my music or audio book until I stop and restart the car and bingo everything works. I’m willing to live with a few little inconveniences for all of the features I get from the app. I love the adjustments I can make discreetly while in a restaurant or concert. Hands free phone calls are the best ever! To name just a few. The positives way outweigh the negatives! And maybe we create some of the negatives by having the app on multiple devices.

Not impressed. So far I’m very disappointed in this new app. Took forever to get it to pair with the iPhone. It constantly stops working. I have had to delete the app and reinstall it over and over and over again. I have a lot of apps and this is the worst one of them all.

Good and annoying features. We’ll there are good and bad things about this app. First the good- I like the programs and the quick access. The music program is clearly fuller than the general program and the equalizer let’s you program it further. The lecture mode is good for watching tv. It’s so good that my wife complains when I turn the sound down because it’s too loud. Maybe she should get her own hearing aids? Now the bad - I have to reboot the app almost every morning because one device fails to connect properly - annoying. Moreover, the Bluetooth program they are using is horrible. If my Apple phone is in my right pocket then the left hearing aid will often skip when listening to music and vice versa. Phone in left pocket and right aid skips occasionally. Surely you can do better than that! I have an appt today with audiologist. If she can fix that then I’ll report back. One device also uses a charge faster than the other. It seems like oticon should balance the electronics in the two devices before sending them out? I’ll also ask about that. Overall, ok but not great

Not working. Starting on 4/1 my oticon more 1 is not connecting with my iPhone. It has been working well for many months.

Disconnected. App says my hearing aids are disconnected. But they are working. However, since the app says it is not connected I cannot turn the aids up. Very frustrating app.

No connection!. My hearing aids worked great with the old Octicon app, but this Octicon Companion is junk! Why why why did you change the app???? I can’t connect my aids to my iPhone 12 Pro at all now no matter what I do! Please bring back the old app!!!

Ortigon companion.. You need to rewrite your program as it only works maybe 50% of the time!!! Reading the reviews you receive tells you, you have a problem.

Poor performance. The app frequently does not recognize my hearing aids. I have remove the app and reload it a minimum of once a week.

Give me the old app. Companion is terrible. Requires reconnect multiple multiple restarts every day!!

Very seldom works!. Not happy with this app AT ALL!