CapMetro App Reviews

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Not very intuitive, but it works. First, I tried adding a “physical card” but it didn’t work. I assumed that it was the same as a debit or credit card, did I misunderstand? A help button would be welcome here. Anyway, I gave up and created a virtual card instead, then I simply added a pass to my virtual card and things worked as they should have. I wish that the interface was a little more intuitive but it works, so we’re fine. I appreciated the fact that Apple Pay was proposed as a payment option, making it easy to select the right card and pay within seconds. No one wants to take their banking card out at the bus stop. Also, fare capping is a very welcome feature. Thanks, CapMetro for making this change!

From new app having trouble logging in. Cannot log in to my account from the new app even the email and password is correct Keep getting error complaining account and password incorrect. Even after successfully resetting the password issue persists. I can use the same credentials logging in from web browser

Terrible why did you need to change it. I’d like to speak to the guy who designed the UI in the use screen. Did you even try it?? Not being able to view the options and the bottom is an almost laughable design flaw. Also I added a pass to my physical card now I’m just screwed if I want to use the virtual card?? Why can’t they share a balance. Terrible design terrible usage. Idk why you needed to change it the last one worked great

Joke. This app is a joke but so is public transport in Austin so…

I got charged 6 times and I can’t contact customer support on the app. I can’t send an email through the app. I just got charged 6 times in the middle of the night.

Old App Was Better. Previous app was easy to use and worked well. This new app is unclear to tell if my purchased pass is working or not.

Terrible.. Thanks for making the app so frustrating to use lol. Can add different payment methods, but none work when checking out a pass for some reason. This new app isn’t making Cap Metro any better, if anything it just makes the transportation even more inconvenient. Please fix it soon.

Q. Firj

App Doesn’t Work. I work for a college and we get a free pass every semester. I never had a problem with the older app but the new one I already hate it. Four times I have been trying to attach the pass to the virtual card and it won’t work! I’ve reached out to our main office and even CapMetro office an no one has been able to help me solve this issue. I ride the metro rail not the bus, I received an email telling me to load money to the card but our passes are free via the college. Ugh…so frustrating!!!

I literally can’t buy a ticket. I have no idea what’s happening but it’s not even showing the proper screen to let me buy a bus ticket and I only have my card, this is frustrating.

No Transit Card/Express Mode support. I was highly disappointed when CapMetro came out with this new system without supporting the iPhones Transit Card capabilities. Scanning QR costs is really clumsy compared to tapping your phone or watch on the NFC scanner, but for some reason, CapMetro has only made tap to pay available when using a separate physical card.

Bus schedules are mostly incorrect. Sometimes it shows a bus is due but that bus never arrives or arrive 10 minutes later. The tracking system is bad.

Servicio. Muy buen servicio

Horrible. Very disappointed with this new app so much so I won’t be taking the bus anymore I rather just walk or use Uber

Can’t load multiple passes for my family. I appreciate the intent of this new app, but it’s not as intuitive as the last one and hard to use. After many attempts, I’m unable to load multiple passes for my family. The last app allowed me the ability to load and manage multiple passes at a time.

Awkward as a ride pass. The app usually exhausts drivers' patience when attempting to scan

major problems. I miss the old app. This one has too many confusing payment options and often has an error and declines my card claiming there is no money on it even though it has more than enough money. Called my bank and it isn’t on their end so the app is acting up. I loaded money on the virtual card and its still saying I have no balance. So now Im $15 out with no ride. Needs to be fixed or at least refund me.

Back to the drawing board. Buggy, obtuse and with horrible and rude support.

App is fine, do like how to pay, but QR codes rarely work at the bus.. Am I missing something? The QR code rarely scans, and I don’t want to be that person at the stop who keeps everyone waiting while I struggle to pay my bus fare. Maybe the CapMetro developers should triple the size? I do like that it auto brightens my phone so I know that’s not the issue, but I wonder if the QR code should be bigger to allow the bus scanner to “capture” it better. Right now, it’s only about 1in by 1in.

This is worse. The old app was reliable. This makes it hard to even use the bus, I’m spending more money now for no reason

The app doesn’t work, will not take multiple debit cards.. Was forced to update to this new CapMetro app. It doesn’t work; it will not let me load my debit card information after multiple attempts and multiple cards. Useless. And I need to catch the train right now. Horrible timing for us to be forced to update the app during the fall weather season when travel is high.

Buggy. The old app always worked perfectly and was super helpful. With this new one I'm unable to purchase passes. It keeps bugging out and saying transaction not completed.

I dont like this app. I thought if I loaded money I could buy a week pass but no I ride multiple bus everyday and I don’t want to pay 1.25 every ride

So useful!. I love that the trip planner includes bike and bus and rail and pickup options.

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