Veo Camera App Reviews

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“Choose players” grouping. Is there a way to get a sort of update that allows grouping when choosing players. When you have a team of 33 it would be very helpful to be able to click “defenders” that has 12 girls in it rather than having to select everyone whenever trying to highlight a moment.

App doesn’t work. New customer. I ordered two cameras. Both work just fine using a web browser. Connecting through the app is a nightmare. Eventually after many many tries I was able to on one. Never could establish a connection on the second camera. When I went back to the first camera that had success it failed to work again. Very frustrating.

Veo Seems to be going Downhill. We used veo in the spring and it was great. This fall every 2nd or 3rd recording gets stuck in processing. Customer support has consistently been bad sometimes being stuck on hold for up to ah hour. I open tickets online and it’s days before anyone responds if they ever do. Hoping it’s just me but seeing a big decline in recordings and customer support with veo?

Was great for me until now. App worked great for me. Usually had to try to connect twice. Always worked by second time. Now it is 5-6 times if I can ever get it connected. Really bad. Not sure if software or the app. But just terrible now.

Solid Performance. I just concluded a season of high school lacrosse video with the Veo system. Overall, very solid. I recorded about 20 games and the system didn’t fail. I used an iPad and it worked all season without issue. I only encountered two problems. 1) one game failed to upload properly. After 10 hours of waiting for the upload to complete, I reset the camera and it uploaded properly on the next attempt. 2) for a couple games, the camera took about 5 minutes to transmit a signal to the iPad. It eventually showed up and recorded properly. From a comprehensive system perspective, I rate this as 4 star not because of the app specifically, but because the end product after AI processing could be better. Following the ball worked great, but the zoom could use improvement. The system tends to provide more of a wide view. It would be great to allow a user setting to modifying zoom options. A bit more zoom would have been ideal. One other item that is likely not the app’s fault but that users should be aware- we found that devices which had a VPN installed would not connect to the camera. I work for a tech company that has a required VPN deployed on employee iPhones. None of us with that VPN could connect to the camera. The iPad didn’t have the required VPN settings, and it worked fine. I mention this for others who are not able to connect to the camera- see if you have a VPN installed that may be preventing your connection. Overall, great system.

Still Crashing. When it works, it is a great app. But it is still crashing and it will still not connect.

App Connection Issues. Like others, have been unable to enable preview or start a recording for the last 3 weeks. Support is essentially non existent and asks to update the app/firmware repeatedly. Incredibly disappointing support/service and frankly not worth the money or hassle.

Keyboard non responsive. When I complete a recording a d stop to save, my keyboard becomes non responsive. I’m sure just a glitch but it’s happened last 3 times I’ve recorded.

Doesn’t let me skip the time. Doesn’t let me skip the time of the video

Nice but very frustrating. I had previously used a friend’s camera to record a few games. It was simple and loved the ability to watch back. Decided to buy my own. Now I get black screens, difficult times connecting to the camera, and games that get stuck in processing (not uploading). Now I am more frustrated than happy. Since customer service is located across seas or different time zones it is very difficult to get the help needed. Was hoping to love my purchase - but now having seconds thoughts.

Where is customer support?!. Veo the camera is a very slick piece of engineering, and the recording results are impressive, but it feels like Veo the company is struggling to keep up, perhaps after launching their new Veo 2 camera. I have had multiple hiccups in setting up my Veo 1 camera, including some account setup issues likely related to already having an account connected to a friend’s camera, as well as one entirely lost game (recorded, but corrupted in the upload and no longer on the camera). These may be fixable problems, but customer service has been very slow to respond, and the asynchronous, text-based system of support is limited. Hoping that my experience (and review) will improve, but somewhat disappointed so far.

App isn’t worth it. For players this app is I where near worth it. You might as well go to the website because it just takes you there. Please make it accessible to watch games in the app.

App doesn’t work.. Camera won’t connect. I already recorded and uploaded 5 matches and none will show in the recording tab.

Software is poor hardware is worse. VEO’s software is very minimal. It is constantly losing connection with the camera and seems more like it’s in beta then a production level software. The hardware is even worse. The cameras are extremely glitchy, poor sound, terrible tracking and constantly break. For what you pay for veo I would suggest avoiding this platform at all cost.

Black screen on device. The camera synced no problems last weekend go to use it today and my phone is just black, no picture from the camera. I tried it on 3 phones with the same issue???

Connection problems. Sometimes It won’t connect to my phone and I have to turn of the camera and turn back on, turn off the wifi and turn it back on and really play with it until it decides it wants to let me connect to it…. It’s a pain sometimes

Clean version. Newest version wouldn’t connect to the internet at first, but after restarting both camera and app it’s running smoothly.

App or camera not processing command to record. Another season of a non-working 6 month old camera. Season one it did not work, now season 2 I got one recording in, bad firmware update and app update that no longer allows the camera to record

Need a version for iPad. Watch on phone, the screen is too small. Can you make an iPad version for better view? That will be great if we can review or watch on iPad .

Customer Service Lacking. Camera and software works okay when the camera actually operates correctly. Data tracking shouldn't even exist for possession or passing related data points it says it takes. I've fact checked by manually tracking possession and passing string stats and it misses several moments of the game. One of our cameras overheats and doesn't even record. It will be fully charged, in off mode (no lights on whatsoever), only for me to return 5.5 hours later to the battery down to 53% and camera temp at 178 degrees. Have been trying to resolve the issue since April with no solution yet. Was told it was a firmware issue and the camera needed to be updated - that didn't fix it. Was instructed to run several diagnostic tests that take a mimumum 16 hours to complete, and no follow up on resolution. It should not be this difficult for the company to realize the camera is faulty and should be replaced.

Awful. Combination of this app and the Veo2 camera are awful. With The model 1, at least we could connect to the web interface. We upgraded to the model 2 to get the live streaming function, and now we have to use the app. It takes 20 minutes to get the app to connect successfully, livestreams will never start, and recordings just randomly stop halfway through a game. at this point, the coach is calling it junk and we are contemplating a return.

Worked well for 2 weeks but now it can’t connect. It worked well for two weeks and we were so excited about the quality of the video and results. Tried using it for a tournament when I went to upload the games that night I could not connect the camera to the app and the recordings would not upload. I contacted their customer service support. We ran through several troubleshooting suggestions, but nothing seem to work. I spent hours on the phone with them, and then told that they would put me in touch with their engineers, but with the time difference, I have not I have not been able to connect with them. We have state cup games starting this weekend but no camera.

Camera is good, app is not. App does not connect to camera at all, must use website to connect.

Iffy. For veo 2 camera, When you’re the only WiFi network it works great for streaming set-up if not you’re out of luck. App needs to allow you to forget other networks or set a preferred network

Absolutely horrible customer support. If you have a problem with uploaded video, which happens very often, this company has no customer support.

Recent updates ruined usability. The app refuses to connect properly to the camera. I either get an error message or the camera will stop recording after a minute or two. Been waiting to hear back from their customer support.

VEO2 Brand new only worked twice. Customer Service is terrible.. VEO2 Camera brand new only worked twice. I followed all troubleshooting guides, firmware updated, app on iPhone 13 Pro updates. Continues to either not record or stops recording randomly after a few seconds, a few minutes, etc. now your customer service expects me to film a video of what it is doing wrong when it obviously needs to be sent back and repaired. Very upset and not a good first use experience. I was going to buy this first one then invest in several veo2s for my business but with the lack of customer service and the poor performance I don’t think it’s worth it at all.

Horrible customer service. I purchased my veo2 camera 9-19-22 with every accessory they sell plus the enterprise subscription and the camera hasn’t worked from day one . Connection issues where it takes 10 tries to connect then stops recording mid game , won’t always upload video , the camera won’t show the IMEI# which you have to have to get a SIM card for live stream. I contacted Veo the day I set it up and they said do all the different things and it will work but nothing worked . Then they “it’s a known problem and we have an update that will fix it “ When that didn’t work they stopped repot my emails. So I hope this helps someone before you drop $4,300+ Update: wow your response is beyond comprehensive. I have updated or checked for and update every time I emailed you

App was terrible. When trying to navigate a video of my son’s soccer club, none of the controls worked, I couldn’t fast forward, or go to a specific highlight. And any time I tried to go forward, the video would start over. 🙄

New update is Frustrating!. The new update is very frustrating. It’s always been difficult at best to connect to the camera, but yesterday I missed the start of our game because they had come out with a new app refresh and I couldn’t connect at all. Then the record button wouldn’t work. I had to to get in and out of the app 5 times and multiple times of “pushing” the record button before it finally started.

You can’t even make an account. There is no way to make an account. They should have a system where you search for the teams and the age group and you see the recordings from there

App doesn’t work. You can no longer view your recordings on the app….. very disappointing that this hasn’t been fixed.

Camera connection drops after update. New update has broken the Veo 2 cam connection. Missed two games now.

Horrible Update. Dont require Bluetooth to use the app when most of the time I am not connecting to a camera. No reason to make videos huge where only 3 appear on a list when I want to scroll through to find a particular game.

Great but….. I am rating Veo 5* because it is truly fantastic (when not trying to connect through this app) The app doesn’t connect for me and instead gives me a black screen with a small loading circle that never goes away. Once the app is fixed and connects to the camera immediately and reliably, I’ll be completely happy. There are other ways to connect, but I really wish the app worked. I’m wondering if there’s an update soon to fix this???? Anyway! Keep up the great work Veo. The customer service is brilliant and the software is exceptional. Please however, fix the app connectivity issue :)

Cannot Connect camera to app. I can connect to camera via web browser easily. The app I have yet to be able to connect with. It sees the camera, just won’t let me connect to it. I have tried it on an IPhone and a Android based phone with same results.

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Will not connect to camera. I just cannot get this app to connect to the camera. It finds the camera but just won’t connect to it. And no response from support.

Will not connect to play on my smart tv. The app will not open on my smart tv

I can’t sign in. I can’t even sign in I double check and everything so annoying

Poor Support. Ordering the camera was easy enough, the sales rep was nice on the phone, but when we had issues with the delivery nobody would talk to us. No response to the multiple emails we sent to the support email, or the consultant’s email. We were told to allow 2 weeks for the packages to come from overseas. We ordered 4 or 5 weeks before our next game. We needed to change the password on the account, selected change password, opened the email it sent only for it to say that we requested to change the email address and click the big green verify email button. NOWHERE in the email did it give the option to change the password. I tried to contact support to see what I was missing or doing wrong, guess what they said…nothing because they didn’t reply at all. When we finally got the camera (which was the day before the game), I got to the “if it doesn’t connect this time, I’m sending it back”stage, but it connected and hopefully we are set up. The game is tomorrow, so let’s see how it goes. Hopefully the camera and the operation of it is a little better than VEO’s support team.

Terrible. Can’t open the app on my iPad, so annoying.

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download without a veto camera. Hi, is it possible to make the app accessible for players? I would like to download a game on my phone but it’s not possible because you must have an account with a camera. When I press the three dots on the video, there’s only “share” and “close menu”. It would be nice to have a feature where you can add a game to your account and edit/download it from there . Thanks

Videos. Can we update it and add the feature of watching the game on the app instead of browser

Won’t let me sign in. This app won’t let me sign in they make it supper difficult, it took me a hour to get help and the account they gave me don’t even work and now they won’t respond to me. Definitely don’t recommend to no one or teams to use this app

Pls fix. Not letting me change the times of the video on my phone

Goood. I can watch my games and look how to improve

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