SwitchUp - Second Phone Number App Reviews

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Great. I love this app, it works perfectly, the only thing I wish it had was an Apple Watch app, if you would develop an app for the watch this would be perfect.

Terrible - business ruined. This is the second time this has happened. I can’t believe I relied on this service a second time. When I have tech issues there is no number to call. I’ve sent my support request over an hour ago and nobody has responded. My business relies on this second line. Literally leaving right now to go buy a second phone to never have to use this app again (or any second line app). Not realizable for serious business needs.

Great App, Fantastic Support!. Just got off trial and found the app to be intuitive and easy to use. Integrates all call and text information between lines so there’s no confusion where calls are coming from. Had initial setup issue with my carrier and support team was on the spot getting it corrected. Communicative, responsive and very friendly.

Better not mess up. If you click the wrong option when setting it up and try to go back and change it in the following screen, it won’t allow you to. Even deleting the app and starting over won’t clear it, you are stuck. Had to delete it for good. Oh well.

Horrible customer service- losing money to glitches. We have lost bookings due to this apps inability to perform as it should. Requests constantly “time out” when trying to send texts and calls, clients texts won’t send to us and then we look unresponsive. Then when I logged out to try and reinstall the app, now we can’t log back in! Same error message “request timed out.” This is a business app, without even a phone line to call for assistance. If you care about the reputation of your business and being responsive to your clients, just shell out the money for a traditional business phone. Currently, we really wish we had. So disappointed.

No support at all. I used this app and it worked. I warn you though, if you ever have issues with this app you will be at the mercy of whom ever decides to get back to you only via email. They have poor customer support.. submit a ticket and hope that they get back to you within maybe 48 hours. I used the app for a short time for my personal business to separate phone calls. Eventually I needed to upgrade from this app to a real phone. So I went to ATT with the port number provided and had the number transferred. It didn’t go so smoothly and even after cancelling the SwitchUp service and deleting the app and alllllllll the hours on the phone with ATT trying to troubleshoot, phone calls are still being sent to the app. I’ve continuously reached out to SwitchUp support and expressed my concerns and am still trying to resolve this issue. But nobody seems to really care. I will never use this cheap crap again.

Worst service I’ve ever paid for. This product just simply doesn’t work, and worse, when you report an issue, their service reps simply say, “yeah we’re aware it doesn’t work”, without offering a timeframe for resolution or apologizing for their software not working at all. This product has been detrimental to my business.

My text number is not delivering messages starting from this morning. Please help me, i have important text to get back too and my number is not working perfectly pls help me i need to use it to text it’s important

Average so far. I like the ease of use and navigation but when a call is made to my number, it takes four rings on the caller side for my line to ring for the first time.

A joke. We use this app for our business, but have been having issues where we can’t even use it AT ALL. Trying to contact someone to help is IMPOSSIBLE. And when they finally decide to reach back out all they have to say is they are aware of their problems. Excuse me? We are a business we cannot afford to have that lame excuse while we are possibly losing business. And if you are aware of your problem how about you reimburse your customer or even contact them to answer their questions. Terrible company terrible idea. I would have anyone who uses this as a means of important communication to reconsider as it might not even work and to pay for something that doesn’t work is a cheat of your money.

Crap. I downloaded this app and it was good until I found out that when people were trying to call my main phone number not the second phone line but my main phone number my calls weren’t coming through very very bad for my business and now I can’t get it deleted off my phone

Never receive notifications. So inconvenient with notifications never appearing. I’ve followed the suggestions for troubleshooting, still nothing. I have to check myself every few minutes when expecting a message. When I’m not I could miss messages for hours if I don’t open the app. Free apps like WhatsApp and google voice have never given me these issues. There is no reply when reaching out for assistance. Awful service. Don’t get it if you haven’t already. This app and the people running it are awful. Instead of assistance, I’m asked to wait for a new update.

The problem never resolved and dropped. Contacting customer service is like sending messages to Mars. Purchased the app for use as a business number. I had friends that used different cell phone carriers call me. The phone does not allow for calls to come through from AT&T customers. That is great right. A lot of my business comes in from Instagram. I removed app put app back on phone twice. I did everything that customer service suggested could be the problem. Everything they suggested that I didn't do with their app I had already done. So now I have 300 garment labels printed with my business phone number that doesn't accept phone calls from all carriers. You also have to wait for days for them to actually address your email. So now I am stuck and their free one month is a joke because your issues are not worked out in a month however you are billed on time. I went with them because I thought they were vetted by Apple. Go with Google it is free.

Was working - Now it is not. I use this for a business line. It was working great till this past week. It has been impossible to conduct business when it lags and gives error messages. I have restarted my phone multiple times. Made sure the app and my phone are up to date. Still no improvement. Please fix the app ASAP so I can conduct business!

Worst app I ever used. After they charge you full amount for the subscription $100 they will shut down the phone number for no reason. I lost all my contacts and conversations. With no explanation or any reason. They answer was you violated our rules. No explanation. How so? I used the number as a regular phone. Just for call and text. Avoid at all cost.

Frustrating app. App is not notifying me when messages are left and calls are not coming through as they should very frustrating as this number is used to book customers

Bad, Bad Support!. I’m paid for the whole year!!! Something happened and they want me to get another number! All the contacts I made, had no way of getting back to me!!!! Support said they are working on it, and never heard back from them!!!! 2023- still no resolution!!! Took my money and never resolved the problem. If you are in business, DO NOT pay for the year! Better yet, DO NOT GET THIS APP!

Joke. I can’t access any of my info my voicemail calls anything it says that there’s an error and it’s been saying this for me for four months now

Great App. I am a small business owner and I have used this app now for a few months after porting my number to the app, and am very happy with it…I have also read other reviews and have not had any negative experience… Love it, fingers crossed!

App doesn’t work at all. This app is a bait and switch- avoid at all costs. First month was okay, as was month 2 and 3, by month 4 this app was glitchy. By month 6 I decided to port my number out which they charged $10 to do and never allowed the other company to port the number. I emailed support and was never supported- they said there was a problem with their system but never returned my money. They charged me again for the year shortly after and then the app stopped working at all, no way to get help or say their was a problem. Avoid this and just get another number. This was a terrible headache.

Great customer service. I had an issue with texts. SwitchUp continued to follow up with me personally until it was fixed. Rare customer service for an app.

Error 😭. I paid for subscription coz i really need it for work. I tried it after subscribing and it keeps giving me an error i cant make any calls or texts. Im just a bit frustrated. I sent a service email but just waiting for a response from them. Hopefully it gets resolved

Middle of the Road Solution. I enjoy the clean UI, list of available numbers, and ability to set business (do-not-disturb) hours. However, from what I can tell, there is no way in the app or thru Apple Subscriptions to switch between monthly / annually subscriptions. I would likely give this app one more month prior to deleting it, unless I am able to upgrade to an annual subscription. Personally, I dislike the idea of a monthly recurring charge for app subscriptions.

Very helpful. I was able to fix a miss understanding with the person i was seeing at the time, i used this app after getting blocked and it lets u switch #for a additional $5 if u get blocked again😆i do recommend it

Cautiously optimistic. I’m adjusting my rating with a cautious 4 stars if not for just the customer support earnest to rectify for a new app still working through it’s kinks. Hopefully it will get its faults sorted out. I been very satisfied with it’s sister app RoboKiller and hope it will one day render the same efficient and straightforward service.

Great idea and app. A few glitches here and there, and limited functionality, compared to standard iPhone keyboard (emojis, gif’s, etc.) Plus, I can’t voice text from it. Hopefully those things will develop in the future.

Business phone. Im not getting authentication texts or all my phone calls. I contacted support multiple times before i got a reply. The answer they gave didn’t correct the issue. Ive done a sign out and uninstalled and reinstalled. Im still not getting authentication text or all my phone calls.

Terrible app. Constant issues that app won’t load. I’ve used it a few times and it seem to be working OK. Now I get an error message every time I load the app to make a call or send a text message. This is unacceptable for an app especially when you charge a monthly fee. Be careful using this app. My clients are now reaching out trying to contact me saying my phone doesn’t work. Not a good second phone number app

Later worked. I had issues with it but later worked and it’s still working. I receive picture messages and calls

Undelivered text. Texts sent through SwitchUp sometimes wouldn’t be delivered to the recipient and it usually take days before it start functioning well back. This happens often and I think it’s really a show stopper. Please do something about it

You logged me out of my number. You people logged me out of my number after I paid you $10 that’s very bad and I can’t even log in again you people don’t have any customer we care page that’s bad return my money or else I’ll keeps spoiling your app name all over media

Great For Small Businesses. So I tried Google Voice but that wasn’t that great since you technically can’t use the Google number for business without paying. I opted for Grasshopper for an 800 number, but found it to be too expensive considering the size of my business. I came across this service and it just fit. It’s perfect for what I need and I’m very happy with it.

I made a accident. I was creating a account for texting people while getting to know them during dating online. I had a few drinks because I am off and up. And while I was rushing to create account so that I can text. I accidentally pressed business and now I’m reluctant to text at all invade I’m being cat fished.

All my contacts are initially blocked. I love every this app does, but I have to unblock each contact I’ve added the first time they contact me instead of automatically. If there’s a way to fix this please let me know. They don’t receive the auto text replies until they are unblocked and I’d prefer to not have to ask everyone to text me now to make that happen as this is for my business. Please explain how to do this.

Why I don’t receive pictures from friends to my SwitchUp number. Why I don’t receive pictures on my SwitchUp number

This app has horrible technical/customer support. Immediately had issues porting in my business line. Texts haven’t been working since we started. Emailed over 15 times and still no resolution and no response for the past 3 days. Very frustrated and it has hurt my business financially due to the text issue! Horrible app!!! Having trouble trying to port out and switching so now my number is hostage!

Great except texting issues.. I have had no issues with the service out side of not receiving some text messages. I’m not sure how many this potential customer happened to get reach out to me via social media when she didn’t get a response. I Waiting to see what SwitchUp has a say to fix it.

Right on right on.. I’ve dealt with many text me companies’ and by far very far’ Switch Up tops them all with discretionary connections’ and privacy. I love it, especially the low monthly and yearly rates. Thank you Switch Up.

So far so good. So far so good, i just downloaded so i will let you know how it really is once i start using it. It was very easy to download and it doesnt cost that much so far its affordable and very convient way to have a 2nd phone number.

My old account. Hi there I had shut off my account but it said I could come back and see what people called and to reactivate my account but now it won’t let me is there away to use the same account and phone number or is it to late?

This is the one!!!!. This f#*+in app is great and works without any glitches or freezing up. I’ve recommended it to multiple people that I do business with and to my friends just because I like it so much. No cappin. And I never do reviews so that says a lot in itself. Get it tho. It’s exactly what you need. At least for me it was.

What’s wrong my message is not going. My message is not going. What’s the problem

Error after Error. Disappointed is an understatement. Been trying to use it all morning. Downloaded the app, paid the $7.99 for the month, when I went further into the app it froze. Restarted the app a couple of times, every time I tried to use it Errors would pop up, closed it, restarted and the same issue all around their features, from setting the office time, automatic replies, and even calls. Haven’t been able to make not even 1 call. I’ve submitted (2) reports already so lets see if they fix whatever it is before the day is done. Otherwise, I’ll have to cancel and find another option.

Would like to be able to use from two phone. But for what I need it’s works just need more info. Like why is my answering machine not always answering ext

Can’t get rid of it. I unsubscribed from this service and deleted this app. My phone still acts as if I have it. I get tons of scam calls on this number, plus they gave this number to multiple company’s trying to solicit business from me. I can’t get rid of this thing! The app is gone and I’m unsubscribed yet switch up still rings ON MY PHONE ALL THE TIME.

Does what it’s supposed to. My siblings & I are trying to sell our house so I download SwitchUp so I didn’t have people calling while I’m trying to sleep. The only feature I’d like to see added is the ability to set a different ringtone in the app. That way you could differentiate which line they’re calling on without having to look.

So far so good. Easy and quick to set up only should tell about the cost before the download of app but still have a choice to accept or decline so only downside is loading what you think is a free app I will see how well it works thanks

List Business line with 411. James was able to assist me with listing my business number under 411. This step made my new business line official. This service is great and affordable for small business owners like me! Excellent customer service 🎉

Confuse about what happen if the app down?. Everything good so far, but what if the app down? Will I lost the number also, I gonna running a business with it, so i just want to know how can you guys keep the number if app down or disappear one day?

Does not live up to the hype.. The subscription plan I have is supposed to allow me to audio record phone conversations. No such button is in the app. Neither is there an option to get voice support, a human on the other side of the phone to try and diagnose the problem. I won’t be staying with this so called service very long. They have a Lotta bugs to work out.

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I still don’t know how it works. But I’m sure they will guide me

Great App. The app is working fine, but the problem is there’s no option to activate Do Not Disturb

A lot of bugs. I downloaded it so I could have a work phone, but it always bugging, I couldn’t open the texts messages and now I can’t even open my account in the app! Terrible experience.

Perfect App. It’s simple and it works . $8 a month for a reliable 2nd line . Good job. Recommended.

This application is rubbish. It just lock me out of my account without doing anything I hate this application rn quickly find something to do with it I pay the app I will refund my money if they don’t find anything to do with it

What’s wrong my message is not going. My message is not going. What’s the problem

My message is not delivered.. Please help me work on it.

I cant send messages,and pictures and i cant receive too. This is the most useless texting app i have seen, i dont know why i can’t text and send pictures and I cant receive messages and pictures too, i think you need to fix this

An system error occur. Unable to send text

Error 😭. I paid for subscription coz i really need it for work. I tried it after subscribing and it keeps giving me an error i cant make any calls or texts. Im just a bit frustrated. I sent a service email but just waiting for a response from them. Hopefully it gets resolved

Horrible!!!. Always seems to have issues or bugs when using this app. Not able to make calls or receive calls, the screen freezes up a lot and not able to send messages!!!

Bad app. This app doesn’t allow to dial numbers you choose to call. It will only allow you to dial they number they post when trying to dial a number. Horrible!

Repeated text messages. When notifications are on I always get a text a person sent me over and over and over and over again.

Can’t use it to makes calls. I haven’t been able to use this app to make calls why ?

Disapointed. I recieved a text them it just stopped working after that and locked me out of my account. I had to cancel my subscription with it due to this reason. I only got this as a second business line but it was unable to do what I was looking for.

We. I love this very easy to use after payment

Has issues A LOT!. My phone goes down a lot. I get messages that my subscription has expired when I’ve paid for a year. I miss business calls. And no customer service as of yet. No happy

Account logged out. Hello please can I know the reason why you logged my account out? Without my subscription getting expired and I can be able to login back please why? I’ll be glad to hear from you

So bad and poor number app. It’s so poor my number is not working I’m not able to text and my subscription is still active and I’m not been able to text since yesterday

Service doesn’t work. Reported issues receiving text and calls two weeks ago, support is unresponsive and issue persists, I will cancel my subscription.

Ringtones. I like the app so far but wish I could switch up Ringtones to make the line more distinct.

Text gets resent over and over. Please the app now send one text 3 times and it takes hours for my text to be sent Please you should fix this as soon as possible

New discovery about the latest version. Unable to send or receive both pictures and videos

Won’t open up. I tap the app and get the logo screen, and a shut down. The new all high taps to open us 32! Least amount is 9! I can’t around for 10 min and hope the app opens. Back to Line2 for me. 😡

I don’t see how much subscription cost. Can I verify my bank account with this application? What is your subscription cost?

Calls going directly to Missed Calls, don’t receive text me. AVOID, AVOID AND AVOID SWITCHUP! I’m loosing money on my business. I’m trying to port out my phone number for almost 3 weeks and the port out doesn’t work. STAY AWAY FROM THEM.

New phone. Had to go get new phone the App won't go to new phone and can't get to talk to anyone to make it happen. Going to drop the service and go to another extra number. Only thing that won't go to new phone

It’s bad. Do not use this, when you call it comes up as “scam likely” to whom ever you are calling. For some reason the phone numbers are not the same and when you call someone it changes their number. The whole thing is a mess.

Love it. Has been a great addition to our business

Clearly a scam.. This app says it’s 100% free, it is not free. You still have to subscribe. DO NOT DOWNLOAD THIS APP! Total scam! They clearly have been deleting reviews because they only show 3, 5 star reviews when it says there’s 60 in total and a few 1 star reviews that apparently we can’t see. I repeat, DO NOT DOWNLOAD THIS APP!!!

Horrible App / Does NOT Work. The app never works. I always get “unknown system error” whenever I try to send a text. I can’t receive anything. Then they have the nerve to want you to PAY!!! Do NOT recommend. I usually don’t leave reviews, but this app is just HORRIBLE.

Great customer support. I was truly impressed with the great customer support experience I got from James K. Good job James well done Barry S

Good app. Good app always working perfectly

Unable to send texts, make calls, and sign back in!. The app is unable to function as of right now and continues to not work and give error messages. I’m unable to send texts, make calls, and sign back in!

Inconvenient. Why is the app always stop working for few hours everyday please find a solution to this as soon as possible

Excellent. Never see a text app like this before it’s excellent

Message not going through. I was trying to send messages to my contact number and it’s isn’t going through. It keep telling me unknown system error a What’s going on?

How do I make phone call using my SwitchUp number. I have been trying to call but it drops and it’s always trying to redirect me using other number for call

Bad. I just tried my first call to my work number to test this app out and it failed! Said my work number was out of service which it isn’t cause it’s a corporate number . I cancelled this app already after the first attempt failed .

Unable to Use. It’s “Free”, but once you download it they shove their “Great offer” in your face and you can’t proceed. To the creator, I promise you nobody is gonna buy that, I can’t name a single person on this planet that would pay $80 for that😂

Verification text don’t come through. Pro: Great for secondary numbers Con: number does not receive verification texts

Fair. I was unable to access my switch up account it keep stopping while trying to access it

I would still call this a beta version. Not robust yet, but a good platform to grow from.

Your most important aspect doesn’t work!??!. I mean I was excited to download the new app only to find out that the number pad doesn’t work they even give you a courtesy message to tell you that after the fact you’ve already purchased the application!! Yes I know it’s a free trial but it’s still a waste of time!! you should take it off the market until it’s fixed I quite sure how you’re even top of the list for this app

Not able to make calls. Not able to make calls on a consistent basis, having issues at the moment! Frustrating

Cancel. I want to cancel this number and stop payments

Best app ever. This is so convenient and affordable and also reliable.

Glitches. This app has too many glitches it has logged me out twice already and made me buy it twice it’s really hurting my business because I had plenty of recorded calls and texts I wish I never signed up

Can’t hear voicemail messages. This app is just ok. I don’t like that it doesn’t mirror my iPhone do not disturb settings nor can I hear the voicemail messages that are left. Other than these annoyances I guess it’s ok. 🤷🏽‍♀️

Worst App ever. This is worst App ever, I will be texting someone they won’t get my messages giving me difficulties to reach to them and I had been receiving their texts but they won’t see my messages back