GoDaddy Conversations - Inbox App Reviews

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Notifications. I have no issue with the functionality of the app, I don’t do much in it anyway. But, any time I receive a message, the app notification does not go away even after I’ve read the message and verified that there were no more unread items. I have to log out and log back in for it to go away and that’s pretty annoying.

Upgraded and much improved. The conversations app has been improved and is now very helpful. It lets you know right away when someone contacts you via your website and even gives limited automated responses . It keeps a record of anyone who contacts you via chat and saves thid info for future reference. Best of all you can respond to the customer directly via text or phone via the app. Thanks so much for the upgrade it’s much more useful now.

THE WORST APP …. SAVE YOURSELF THE TROUBLE. I have multiple businesses so additional phone lines are a must for our company; switched to this one from smartline per godaddy suggestion. This app was TERRIBLE and USELESS and a pain in thr behind. In between the constant unexpected log outs ( and having to scramble to log back in time and time again ) , the constant call drops, the inability to alert me real time when a call was coming through only to hear the missed call chime , this app is a JOKE . Save yourself the money and trouble. I took my business elsewhere.

So far So good. New to this. Love that I don’t have to share my personal number with clients. I also love the text and vm features. I gave 4 stars because I only receive a pop up notification during an inbound call, I do not receive notification otherwise (no text, no email, or even a notification symbol on my screen) which makes it easy to miss calls.

I actually hate this app. I hate this app. You are basically subject to whatever they want to set up in it. I consider myself plenty tech-savvy, but this app is very confusing. Your calls, texts, and voicemail are found under the same tab (even though there are several tabs)and you can’t tell what they are unless you open them. God forbid it’s a missed call and it opens into you actually calling back when you haven’t heard the voicemail. When you try to listen to voicemail on speaker, it is just a louder version in your phone, not actually coming through your speaker. When my clients call, the phone never rings, even though I have all permissions set in my iPhone settings. It just goes to voicemail. The app has set up four different businesses on the app, even though I only have one, with no way to clear anything. You do not control any detail of this app. I absolutely hate it. The lack of ability to set it up so it works for me feels arrogant and disrespectful. There are actually zero settings within the app. Did I mention I hate this app? Update: I still hate this 2nd number option. There are constant issues and “error codes” when making calls that brings my business to a screeching halt. I am actively looking for a different option.

Great but could use little improvement in 1 thing.. When a message is responded to it doesn’t show that a co worker responded until you open the app completely. Would save time if it showed an update when a message is replied to. This is using iPhone notifications and on a desktop computer notifications.

Terrible ! Do not recommend.. App forgets me and I have to log in to it to get messages and re-enter user name and PW. Then I get in and the app no longer knows my contacts. So all communications both texts and voicemail no longer have my customer names. Only phone numbers. When it did know contacts last, it would not list texts in order received! I had to scroll to try to find any new texts. So awful. I just spent an hour trying to sort out but I couldn’t reset my phone to follow stops so had to call back from another phone but the wait was going to be 40 minutes and I have to get to work. I reset my phone as suggested and still nothing works and I don’t have another hour to call back and sort this out. Ugh

Making a real difference. This app helps me keep all my messages front and center. I used to miss messages or was very delayed because I didn’t always login and check the site for messages. But with this, they come directly to my phone and I am able to give faster responses which leads to better service and ultimately more business.

Crashes. I was really hoping this app would work so I don’t have to constantly check emails from the website. But every time I sign in, it just crashes and goes back to the sign in page. I spent three hours on hold trying to get through to someone a GoDaddy about this problem. After three hours avoiding someone finally did talk to me and it was determined there was some sort of bug or glitch. They said they would get back to me within three days but no one ever did. This App is useless. Can’t even open it. Tried it on iPhone, iPad and a friend’s iPhone. Uninstalled and reinstalled it several times with the tech person on the phone.

Won’t Work with Answering Service. I was a SmartLine user for several years and was excited about transitioning to Conversations. I imagined new features, not the loss of one of the most important features we relied on. You can no longer have calls sent to a desk phone And now I’m scrambling for a new VoIP provider and porting my number. Just because GoDaddy dumped a critical function that prevents me from using my after hours answering service. Spent 35 minutes talking to support before figuring this out. Super frustrating.

Worked for a couple of months. Worked for a couple of months. Was on the phone and texting for nearly 4 hours with at least 5 or 6 agents trying to figure out why it stopped working. It brought me back to the beginning where you set up your phone. Meaning my number is lost now. Those 5 or 6 agents being Go Daddy, Apple (since the app was downloaded from their store), and T-mobile seeing if possibly they had as block on my phone that prevented me from using third party apps. NO ONE could help me. I even got a premium tech support agent, but that would have been a charge. No, I am already paying monthly. After all that frustration I just finally deleted the app from my phone and tried something else.

Problems and more problems. If you enjoy trying to run a website and business and have a bad app that always has issues then this is perfect. There are times it tries to sign you in and you can’t get in, there’s times you try to send a customer a picture and it disappears when you attach it, there’s times that you really need to respond to messages and you can’t get in or respond so you have to go to the website to sign in. It’s very troublesome especially when you pay for these services and can’t use them

Could be great if it worked. Multiple issues: signs out within a few seconds, (2) not connecting and showing conversations that are in the desktop conversations dashboard, (3) can’t change the email address notifications are sent to. The contact form leads from my website go to my business email address, but I can’t change the chat leads from going to my personal login email. Frustrating. And no, I don’t want to change my login email to the desired chat notification email. I should be able to add whatever email address I want, especially ones included in my GoDaddy account.

I had no issues with Smart Line then they forced a change. I had no issues with GoDaddy’s SmartLine, it worked fine, then they forced a change to this Conversations app. It took 3-4 weeks to get the number ported over, it was a lot of paperwork and calls, and now I get more crap calls than ever and alerts in bubbles that don’t bring me to whatever the alerts is for. Not happy at all with this app or the set up. After more investigation, a Google number would have been much better.

Review of Conversations. This app has been an incredible aid in receiving and sending messages in a timely fashion. It has allowed me to communicate with potential clients much more efficiently than I was doing before. I am giving a first impression. I still have to explore all the features of this app but so far it has been very good — both in structure, design and functionality.

This blows. I understand upgrading but this new app is really bad. Phone calls sound really choppy and I can’t send any text messages and I got an error saying I have to wait up to 15 days for approval? This is terrible. I run a business using this and since they force the upgrade of conversations, I’ve had many dropped calls and customers can’t reach me. I used to promote SmartLine to all my business friends. SmartLine was not perfect but it worked. This new upgrade is terrible. Already looking at other options. Thank you for nothing Go Daddy.

DO NOT USE THEIR APPS. THEY HAVE ANOTHER APP CALLED CONVERSATIONS. ONCE YOU OPEN IT, THEY WILL SAY THEY ARE NOW CALLED BURNER AND ASK YOU TO DOWNLOAD IT. IF YOU BUY A NUMBER, IF MIGHT WORK AT FIRST BUT IT WILL STOP LATER ON. AN AD IN THE APP WILL SHOW ABOUT A PLAN WHERE THEY SELL NUMBERS THAT CAN RECEIVE CALLS AND TEXTS. THE FIRST NUMBER WOULD WORK AT FIRST BUT WHEN IT STOPS, YOU MIGHT THINK STRAIGHT AND BUY MORE. THEN YOU WILL SEE YOU WERE CHARGED FOR CONVERSATIONS MONTHLY FEE AND THE TWO SERVICES OR PLANS YOU PURCHASED IN BURNER. WHEN YOU EMAIL THEM, THEY WILL TRY TO FOOL YOU THAT THEY WANT TO REFUND BUT THEY HAVE NO CONTROL AND THE ONLY ONE THAT CAN REFUND IS APPLE. THEIR EMAIL TO ME: Hey there, Unfortunately, we aren't able to assist with a refund as we do not have access into Apple's system in anyway. You will need to continue working with Apple or dispute the charge with your bank. Additionally, if you'd like to use the app, I can switch the account from the incorrect number to the correct number. Would you like us to do that?

Horrible! Beta mode - problems everywhere. It s been a nightmare to set up, to verify ( you can not verify on your I phone I noticed you can only verify on a computer! And even after all if that it still takes 2 weeks to verify even though they charge you $ 19 to verify you so you can even respond to your text messages! YIKES!! !!! None of the support team have any clue about anything ! Waiting for a call back for over an hour and still nothing! Even to link to my social media is not working correctly! ! And GoDaddy support was useless! Update: I m going to ask GoDaddy to REFUND me! I will also demand a refund for the horrible verification ($23) that still is pending for no reason! I can not use this horrible app! GoDaddy should have vetted this sub -preforming app before shuttling us over from Smartphone which ran without any of these constant problems this failure of an app gives!

Can not text - Long wait to fix this issue. The switch from Smart Line to Convesations was awful for me. I lost the ability to text, so I had to register my line for $19 through Go Daddy/mobile carriers. I received an email from Go Daddy support saying that my registration got denied because I did not supply my EIN number. The registration never advised this….so I called customer support (number provided on the email). It literally took the rep two hours to enter my EIN and related information into their system, all while chatting with an internal Go Daddy support person. While I was waiting to get this resolved, the phone hung up. Rep didn’t call back to confirm the resolution. I was calm the entire call, but just really disappointed with how this was handled. My advice, go to Google Voice, another virtual phone line service, or get a separate phone for your business. I just wasted two hours trying to get the texting feature back. Terrible app, terrible service.

Complicated and expensive. I can tell that GoDaddy put a lot of time and effort into making the Conversations app appealing by modernizing the app’s layout but the price you pay per month is not worth it. You will be happier going to another service that offers lower pricing and a free trial that actually works. I had numerous issues when setting up my account and I spent hours on the phone trying to fix the issues with GoDaddy customer service and they weren’t able to do anything. I hope someone reads this and chooses to go with another service.

AWFUL. I have had to delete & re-download this several times a week since it switched from Smart Line. I have been on hold with customer service at this moment for 30 minutes to see how to switch to a new provider. It is not acceptable for my business to miss calls, texts, be unable to dial out and have no log of calls/ texts that is complete and reliable. I only know I have been called sometimes because my actual cell phone rings and says “Go Daddy,” but the call never appears in the app log until I delete and re-download - it will happen again within hours or days. Beware of this app.

I’m loving it thus far!!!. Keeps my business text messages separate from my personal life etc… I would highly recommend it to anyone with a small business either online or in person. Definitely easier to balance.

Changes are terrible don’t buy. Had to convert from Smartline and the changes are terrible. I can no longer text because I can’t get verified as a business because it isn’t clear how to do this. Now I’m getting soooo many unsolicited calls because my real phone number is exposed! Leave it to Google to do that! Loading the new app is almost impossible. I’m looking for another app to replace this piece of _s__. Why was Smartline so good and this is just _s_? It’s all go daddy. I have to keep logging out and logging back in. DO NOT PURCHASE!!!

No Notifications App Is Slow. No notifications, app doesn’t update after you read messages. This app just needs to be rebuilt with better technology. Y’all dropped the ball on this. Disappointed especially considering it hasn’t already been overhauled. Godaddy is an amazing tool for small business owners, however the lack of meaningful updates across the board with their products has been underwhelming. I expected by 2023 that they would have really invested more to give a better user experience. Most of us would pay more if y’all offered more.

No notifications. I do not receive notifications on my iPhone when someone starts a chat on the website. I’d like to receive an immediate notification like I would any other messaging app. I have all of the settings turned to “on” (sound, banners etc.) yet I don’t receive any. Bummer. UPDATE: the banner and audible/vibrate notifications worked after I deleted and reinstalled the app. However, no badge count/notify. I wish that worked also.

Terrible app. Wasted $179. I pid $179 to upgrade to website builder + marketing and chat option was one of the most important feature, the convenience of being able to reply from your phone to people who visit my website and have a question. This app is not showing my current website, I contacted support and all they keep saying is to reinstall the app which I did 2 times and now their rep Vignesh is saying it must be a bug in their app, how does that justify me paying so much money to buggy app? I am NOT at all happy. I chose Godaddy over sqaurespace and regret it.

Huge Disappointment. My subscription is paid up for a few months but I can’t log into the mobile app. I keep getting a message saying my subscription is expired. I called GoDaddy for technical support and the guy just kept telling me wait 90min and it will work (that was 3days ago & it still doesn’t work). When I told him I had been getting the message for days his response was “Well it’s active on my end so just use your desktop.” I even tried texting and they told me oh you have to call for support. I’m running a business and now my clients can’t reach me via phone and I don’t have time to sit on a desktop all day waiting for text. Shame on you GoDaddy.

Effective and Convenient. I love that I have this additional asset to my business! I don’t have to worry about my business inquires getting mixed with my personal life and messages. I’m able to get my clients booked effectively without any issues! Having a business number outside of my personal number really makes me feel better and have the professionalism of my business as well!! Definitely recommend

Has Potential But Needs Improvements. I like the idea of being able to have a second business number without having a separate phone to use. However, this app is very glitchy and has bugs. There are many times where I cannot either save contact information, place a call or send a text message, which is a huge convenience considering that I am using this for business purposes. I have made sure my software on my phone is up-to-date, the app is updated itself and I’ve even uninstalled and reinstalled. I’ve reached out to customer service to no avail. The only solution after all of the troubleshooting techniques was to use the desktop version which you have to occasionally log in and out and I can’t receive push notifications. I am close to closing my account and using a different service. Lastly, besides it being glitchy there’s no option to delete messages that I no longer need.

So far, so good!. I was unsure if two people from the same business could both be logged in and receive the voicemails and calls. It appears that it is possible but if there are any issues, we will update the review.

Needs Block feature. I’m being inundated with solicitations from everything for janitorial services to website marketing and other useless sales pitches. Requests to stop using my customer contact number to solicit me repeatedly go ignored. I also receive lots of spam calls as well as other menacing messages (we are a day spa that offers legitimate massage therapy services). For this reason, I’m planning on disconnecting the app and won’t use it again unless and until they are able to supply a simply block solution. I’m a small business and just don’t have the luxury of spending so much time having to deal with solicitations. It’s absurd that it doesn’t already have that very basic feature. My landline and iPhone both have that feature, so I’m perplexed as to why it’s not a feature in this app. There are lots of other bugs and problems in the app that need attention as well. 👎

Pretty bad app. I'm pretty surprised how bad this app is. it is so buggy. The contacts are not able to be deleted. Text messages don’t often go through. You can’t change the name of the business on the screen even though you change it on the profile. I contacted support twice on this and they seem very confused saying that this is a new product and they are trying to figure it all out. All in all I would say get your toll-free number somewhere else.

Causing a communication challenge!. I am very disappointed! I had the GoDaddy line and knew the transfer to ‘Conversations’ was happening but at no point did I expect a complete shut down of my text message capability. I have been unable to text out for over a week to my clients, I am now getting random calls with only beeping sounds in the other end. I did not have this issue before. All contacts do not upload at one time. You have to upload by batches and still not all of my contacts uploaded. After a week, I get a random message telling me my review to allow texting out was denied but no reason for denial was provided. After I called tech support, the representative also could not tell me a reason and only assumed it was because I didn’t have a domain through ‘GoDaddy’. Not all ‘GoDaddy’ users are self employed and need a domain. I myself are a Mortgage Loan Officer who chooses to use a business line for my clients. I don’t need a domain because I have my own website via my bank. I’m expecting a call from tech support to clarify this issue and give me access to text. This is truly affecting my business and day to day client communication.

Anything To Help Organize. I like having the ability to click on one app and gather information for my business in one location. It keeps me from having to toggle back and forth and eventually get confused on where I need to go to check information that may lead to future business.

BEWARE. I can’t believe that the positive reviews for this app are real. I’ve been with Go Daddy’s SmartLine service for years. Then they decide to switch to this new app. In order to switch over you need to provide a company website, tax id #, and samples of old text messages you sent for business. Then I wait a week without access to text messages just to get denied. They don’t tell you why, but will unlock your number within 7-10 days so you can move it to another carrier. How are people supposed to run a business? No Go Daddy products for me anymore. Update: They also charged me $19 to deny me. No reason given. I’m trying to port my number to another carrier. The new carrier sends me a text that they want me to reply to, but Conversations doesn’t allow me to respond to text messages.

Great way to communicate with clients. Great app to communicate with our clients. I just wish outside of pushing a notification to my phone it would show a little bubble with messages I may have on the actual app. Sometimes I may miss a text if I don’t see the push notification. But it is great you can use on your desk top as well.

Ridiculous customer service. If you value customer service, then don’t go with this company! It is beyond ridiculous to get a hold of someone and when you do they don’t know what they’re doing. Beyond frustrating. Do yourself a favor and do not sign up for this ridiculous app. I am shocked that it has a 4.5 rating. I will never trust another reading again because this reading should be a zero. Conversation is so bad that I needed to cancel it. I was within the 30 day window, but took me a month to get a hold of someone. Then they told me I couldn’t get my money back because I was outside the 30 day window. This is ridiculous because, I didn’t ask to be moved from Smartline to Conversations. Go Daddy forced everyone to this new ridiculous app. I’m not sure what’s worse the way the messaging works or the customer service.

Super convenient!. I was initially skeptical about using this. I was concerned about the fact that it was a new feature and potentially bug ridden. I did not want to lose potential leads and I’m glad to admit I was wrong. This program allows me to treat all incoming messages as ongoing conversations. I receive messages from our website, email and social media sites. I placed the conversations tab on my Home Screen, within quick reach of my thumb. The messages are keyed so I can see where they came from. The layout allows quick responses with the ability to attach picture/videos. I recommend everyone give this feature a try. It may not suit everyone but I use it almost exclusively as a super convenient communication tool.

Best instant chat ever. I really love godaddy chat platform that already exists in the website when i creat godaddy website on their platform it was add to it automatically and it allowed me to chat with customers directly through the app on my phone no need to go to email or something,

Needs improvement for a busy business. Its an okay and good app but if I want to give this job to an employee. I have to give the employee my password which allows them to also access our entire goddady website. No option to give limited access to an employee so that they can reply to customers. Also, does not have a search option. So finding someones message within hundreds of other messages is impossible. Wish I could type a keyword or customer name to find certain customers messages quickly.

Signed out every time. I downloaded the app to manage customer questions for my business, yet despite logging in, I am forced out of the app. Every-time without fail. The app seems like it would work well, but I’m not actually able to do anything within the 5 to 7 seconds I’m allowed to be logged in. Hope I get some help with this.

Doesn’t work. A client’s first message will appear (messages go to the actual app and also my email). After I respond ok the app and the client messages again, I’ll get the message in email but not on the app. I don’t have a direct chain on the conversation to appropriately organize the clients’ conversations. It’s very annoying. Also not including that I’ll get the notification in my email but when I go to click on it the email disappears. Please fix this, this has been happening all year. It’s not a recent issue.

Lacks basic functionality. Want to like it, but they make it rough. Basic business functions are unavailable: *Group text? No. *Conference call a second person? No. *Access the camera directly from your phone? No. This one is rough. To send a photo I have to leave Conversations, go to my camera, take a picture, save the picture to Photos, go back into Conversations, tap on the paperclip, select the picture, then hit send. *Want to call someone from a text? The ability to call is buried three taps deep. Every. Time. Seems to be better lately, but for a long time, voice calls were veeeeery choppy. I had to end the call and call back. Usually the second call worked, but it is frustrating to play call quality roulette. The only reason I’m staying with it right now is that I’m prepaid (don’t want to deal with seeing about a refund), don’t want to have to deal with porting a number again, and don’t want to have to deal with paying the Carrier registration fee. I will eventually. I had higher hopes for a tech company.

Update: Support has gotten worse!! Avoid this app and GoDaddy at all costs!. Update: Upon posting my last review I got the generic “we’d love your feedback “ response via email. They also sent a link to update my review. The link they sent goes to their website and the Chat button doesn’t work. Three calls into customer service today were all disconnected after holding over 5 minutes each time. The link the developer sent via email doesn’t even work! You can’t make this stuff up! So per my previous response, don’t use their Conversations app. The service is horrendous. The app isn’t working today and I have no way to reach someone via chat or phone. If your business relies on the Conversations app you’re going to have major problems. So my “update” is that the service is worse than ever!!! What a horrible experience. Been working with the SmartLine App for years with many problems. GoDaddy support is a joke. If you’re a business owner you will waste countless hours on hold trying to reach a live person. Initial experience with Conversations is even worse!! Find another way to get a second line. Avoid these guys at all costs!!!

Set up took weeks ! Instead of minutes.. First you have to pay for a subscription through Apple and that was not a seamless process and I couldn’t get my number set up. Once I got my number I couldn’t text until I was verified and they make you pay for that too. Them it tells you you have to watch t up to two weeks for the verification to process. I don’t have an EIN yet but put in my business’s name and that rejected my verification and it tired to get me to pay again. The whole process has taken a couple weeks being double charged and 5 hours on the phone with GoDaddy. I feel like a test animal for the companies new product and it’s been a horrible experience.

GoDaddy Conversations. I’ve been using this app along with my website and it’s working out great! I can reply to my customers in a speedy and efficient manner! This makes my job a lot easier! I only hope GoDaddy keeps improving this app to make it even more amazing!!

Hard to use and doesn’t always work. custom voicemail won’t save and customer service is a 18 minute wait, The entire app is not reliable enough to represent my business as it may or may not decide to work, sending and receiving text took 15 min before someone finally received my text. The idea is great but at the end of the day it’s just an app and would be fun for students with an at home business but I wouldn’t use this for a real business

GoDaddy doesn't care about existing clients. Been using Smartline for years. It's fine for what you pay for, recently I found out that SmartLine is becoming obsolete. So when I left a review on Trustpilot about how poorly the app was running GoDaddy responded by giving me a free year of this Conversations app. It’s taken me 2 months to figure out and get a hold of someone to tell me that I can’t transfer my SmartLine phone number to Conversations. So the free year of this app is absolutely useless. SmartLine was a third-party app that GoDaddy was promoting, which they decided to just not update and have the product anymore. So I’m being told that Conversatios is geared more towards new customers and those who have SmartLine are pretty much screwed and they’re going to be phased out in about 6months. So if you want keep using your phone number that you have with SmartLine you will have to find a completely different company to transfer your number. There’s absolutely no customer service for SmartLine anymore. No emails were ever sent or notices of this there silently just phasing it out. The only reason I was able to find out about this is was to leave a review about how poorly SmartLine was running. Nice way to treat customers.

Searching feature. I like everything in this app but where’s the search feature? Not easy to find the previous convos when you have a bunch of messages within the app. Also when you receive all the info from the client you can’t copy the name and email address. The only thing you can copy is phone number. Please fix it.

Lost customers, revenue and communication. Ever since Go Daddy/SmartLine and Communications has partnered and we are required to use the communications app. I have had my phone number through SmartLine for over six years now, this number is all over my work vehicles websites online pages and social media but now it’s going to cost me tens of thousands of dollars because my number I am being told cannot be used. I have lost customers because they cannot communicate with me, we frequently use the text messaging feature, which requires 15 days of verification before it can be used., I have missed multiple phone calls, I have missed text, messages and voicemails. This has cost me revenue, and I am now in contact with my attorney because these people do not take it serious. Don’t use this app !!! Beware!!!

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Great way of interacting with Patients. This app makes it very easy to communicate with our patients. Now we only use one app instead of using Facebook Instagram and so forth.

Biz Phone Won’t Connect to Chat. I’ve talked to GoDaddy repeatedly about getting the business phone connected to my website chat. The techs have been unable to do this. I am going to cancel my business phone and go with Google Voice so that I can have both my phone and chat available at the same time on my phone. Right now I have to log out of the app and sign in separately to access the other side (biz phone side v. chat side) of Conversations.

It works!. Wasn’t getting all my messages relying on email. This app has made accessing my website messages so much easier.

Love it.. I get the messages very quick and I’m able to respond as soon as I see them. Very easy to use as well.

Convenient. Love being able to have everything in one app. Makes it very easy and convenient to communicate with my customers and run my business!

Easy to use while keeping personal calls separate.. I love how I can keep all my business calls and personal calls separate without any confusion. I highly recommend!

Conversations keeps my business going. I get instant notifications to be able to respond on the fly to my customers most important questions. Love it!

Support fixed the issue. The app stopped opening today. I cannot answer any of my messages. And there’s no help from support to fix.

App Isn’t Working For Me. Every time I sign in, the app crashes and goes back to the sign in page. I’ve spent hours on hold trying to get through to someone at GoDaddy about this problem and no resolution. Can't even open the app to check orders. I have to constantly check through my emails. Tried it on my iPhone and iPad. Uninstalled and reinstalled it several times.

Zero stars. It is very frustrating trying to run a business when you have an app that is slow and does not run. I have missed many calls of clients due to the app being slow and messaging not working. The app takes forever to load that you can not even answer a phone call .

Very beneficial. Just started using. I thought the app was free but once you pay to use the Godaddy website everything starts working fine

Ease of responding. So nice to have an app that is separate from just the email app. We get so many emails that a clients message could easily lost! Keeps all correspondence in one place!

Super convenient!!. This feature is perfect when you’re on-the-go or working in a physical location.

New to app. So far so good I’ve had it installed on my iPhone 12 Pro for a few days and the messages come through quickly.

Very convenient for office. Our staff uses this to manage website conversations and I am able to monitor these messages on my phone. I appreciate how convenient this app has been.

Instant Message. I like the fact that as soon as someone leaves a message, it hits my phone immediately, allowing me real time access to my customers!

Several issues with this app. Downloaded this app to keep several things in one place. While I do like the convenience there are several issues I have noted: 1. No way to delete a contact in the app 2. Limited information in the contact section and no way to add any 3. When I signed up on my computer is asked me to go to the app. Through some kind of glitch (probably on my part) I signed up more than twice so now I have 1/2 of my information under one and the other has the rest. No way to merge or delete. Overall, it would be a great app if they made some improvements .

Latest update didn’t help fix any issues. I still cannot answer phone calls, text message come through late, and overall just makes my business look bad when it come to communication! I have emailed for help with no reply. Finding something else and will switch my website to something more reliable.

Easy to use and effective. Fairly impressed this far and shocked it comes with the subscription

Great part of our website service. Our customers love using the conversation piece of our websites Highly recommend it!

Love it!. Makes my response time super quick and I can carry conversations anywhere with out getting lost in the fb black hole of scrolling.

Love the chat option. Godaddy makes communication easy with the chat function on our website. Thanks

Wow!!. Just amazing that I can easily link all my phones to one number while each of them still maintain their original numbers too

Front & Center. Great tool to have. Questions from customers used to be diverted to my email account to get noticed, but sometimes would get overlooked in the clutter. Conversations brings customers front and center.

So helpful & easy!. Love having access to my conversations in this format…checking & responding via the email platform was awkward & time consuming.

Great, almost perfect.. So far so good but really wish I could change the name at the top in the app so we can manage multiple phone numbers more easily.

Great app. Love the app. I gave 4 stars. I hope you make improvements as far as sending pictures on the app. Other than that it is a great tool for communications with my customers.

So much easier. Love having all my important messages in one place. The additional phone number is just what I was looking for.

Great Features. It’s definitely essential as a business owner and adds value to the current package that I purchased offering me another phone number for my business

Missed notification. It would be helpful if we could receive a noise notification for incoming calls or text on the watch. I’m missing calls and messages when the phone is on silent. I rely on my watch to give me notifications

Phone Doesn’t Ring. For incoming calls the phone does not ring or chime. And the push notification only shows up after the caller has been sent to voicemail. With Godaddy Smartline, my phone would ring (there was always a slight delay) but I could catch an incoming call.

Excellent. Love how I get a notice whenever I receive an email inquiry for my business. And how easy I can reply to my messages. Very well done.

Awesome. Free business phone #. Saved me from buying another phone and paying for another line.

The Right Conversation!. Works great! Allows us to see phone calls and messages that we have received, made or missed. Plus the contact info used!

Love it. Great way to connect without giving out my personal phone number for my business.

Awful. I’ve emailed you guys more than once you haven’t answered me this app stinks because you cannot add more than one website chat to the app your customer service team is not helpful either on top of that I have emailed you at the email address and no one answered me back you have the have the worst customer service ever. Your reply is wrong !

Easy to use. Just started using this app, but it has been easy to reply to messages on various platforms all is one place. So far so good

Customer access. Allows me easy access when customers are trying to reach me.

Conversations. I didn’t even know that this feature was available until I explored my dashboard a little further. I am hooked. What an awesome feature!!

Text and calls won’t work. After updating to the latest version, text and calls will no longer work. I called Godaddy Communications support all day for a week and they are always closed. Godaddy tech support can’t get through to them either. Upsetting when a business needs this to run and it doesn’t work! Very been trying to get the issue resolved for a month and no one seems to be able to help me.

Was great but now doesn’t update. It shows that I have the latest version. But my conversations won’t update or mark as read after I read them and new conversations aren’t loading. Thank god they at least god they get forwarded to my email, otherwise I wouldn’t know that I had a new message.

Easy to work with. Ease access to my customers I wish I can connect to my calendar

Conversations. This app makes conversations between the business and customers so much easier! Love it.

Great business app. Love this ability to communicate with my clients! It’s able to connect to multiple accounts for better contact. Access all in one! Website, Facebook & Instagram!

Oy vey. Before the update, the app worked great. Now I log in and it will force close over and over. I’ve uninstalled it and then installed it again and again. It won’t recognize my user name even though I’ve been using it for months. I pay for godaddy to host my website as well. Would be great if all the platforms worked at the same time.

It’s like Messenger for Facebook. Works great for my small business and allows me to chat with clients, schedule appointments and check in after services.

Great app. I love getting notifications from my website this way. It’s easy and quick to respond. Has helped me to reply to potential customers much faster.

Slow and freezes. The concept is great but every time I open it it freezes up. Takes me 5 minutes to type a few words. Will uninstall and go back to checking individual apps for communication. Hope they can get this fixed because it could be really convenient if it worked!

Time saver. Timesaver says it all. It seems like I’ll always forget one or two messages a day. but now they’re all combined really makes it convenient.

easy to use and very convenient. really like this app. Very easy to use and it makes it convenient to keep in touch with customers