UPS Mobile App Reviews

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

Wish It Would Be a Little “Smarter”. I love that I can have a better idea of when UPS is going to be delivering my packages. These changes should have taken place long ago to keep up with competitors (thinking of the big “A” company.... it’s almost scary how their tracking is...)..... but...... I wish this app would be a little more intuitive overall— specifically with detecting packages “To Me.” It’s disappointing how often I have to input UPS tracking numbers into the “Track” tab— tracking for packages addressed to me and arriving at my assigned address. Why can’t the system always (or at least more often) add my incoming packages automatically? Lastly, work still needs to be done on the map for tracking your delivery vehicle. It is about half the time faulty in being accurate with showing where the truck is. I still recommend this app, however, for people who frequently get packages.

Obnoxious. I'd used the app for some time but because of issues with it I deleted it. I then decided - some time later - to reinstall it. This is where things went south like a bullet. Well, for the second time, really, or I wouldn't have deleted it in the first place... But I digress. I tried to log into the app using the account info I originally used when I had the app the first time around. Either my id or login "weren't recognized" but I couldn't get a password reset because the email I used when I opened the account is now defunct. So I create another account. But I get to the end of that process only to find out I can't create another account because my shipping address is already associated with an account so won't I please log into the existing account? Ummm, I CAN'T! So I try to find contact information for app support that will ACTUALLY TAKE ME TO AN APP SUPPORT WEBSITE. Hhahahaha hahahhahahahahahahahahahaha hahahahahahahahaha! No, I don't need tech support for worldship software or for printing labels or for shipping a package. I need iPHONE APP SUPPORT! Its either laugh or cry at this point and since it IS sort of silly that a company that can deliver packages around the world can't hire someone to create a useful, functioning mobile app I've opted to laugh!

UPS address change!!. This is the second time ups has done this, i've gotten a cosmetic from sephora and they were using ups as the shipping method and i put in the right address and everything, but the city. i tried changing the city name while i could but i couldn't. and i tried multiple times on the website to change it but it won't give me an option and bringing me to unnecessary parts of the website that didn't help me!! it took more than 2 weeks js for one cosmetic to come in js for it to be shipped to the wrong address, then moved to a ups access point. The second time i ordered something from nike and they were dunks and again i put in the right address and everything!! including the city name but it got changed suddenly! and then again i tried going to the ups website to change the address name and it wasn't working and doing the same thing over and over again. i got in touch with a ai assistant and it told me exactly what to do and i did EXACTLY what it told me and as soon as i tried i got taken to a different part of the ups website that said they don't have any delivery options for me???? this is absolutely outrageous and im not satisfied!!!

The app is great. Wish the service was too. The app is wonderful. I only wish the UPS service was equally as good. I pay $40 bucks a year to have UPS My Choice Premium. This is supposed to upgrade any packages that are coming via “Sure Post”. Those packages travel partially thru UPS but then are delivered the last leg by USPS. If you select your settings to do so, they will automatically upgrade all of those packages. But UPS consistently has an issue following thru and delivering any of of these packages. It will even show on the app that it’s been upgraded and then get passed on to the post office. It’s extremely frustrating!! When you call to talk to someone about it, all they do it’s say “Sorry” and tell you someone will call you from the “operations” center within an hour. Of course, this never happen. There is absolutely NO ACCOUNTABILITY for this company whatsoever. It’s horrible. They damage your packages and then attempt to blame it on the fact that you did not pack it well enough. It’s awful!! We need someone to hold them accountable!

Close Yet Not…. Tracking has become a common occurrence recently as we are all shopping online and shipping. This could coupled with easy tracking yet Corporate America’s reluctance to join customer service and technology means nothing is simple. The app work unless you click the tracking number when you first receive it from the sender. It won’t be in UPS’s system yet. So you wait a while and then information populates but not a delivery date. A button appears to receive updates yet requires logging into the account and that requires a password needing a dozen characters (much more than most other organizations!) so I reset my password. AGAIN! Now the notification button is gone. I ask the assistant who is virtually useless for any real questions. Finally I am chatting with a human who makes a suggestion, but doesn’t tell me how to navigate TO the solution and as soon as I leave chat it has ended and I cannot return. All in an attempt to get a notification about a delivery I am paying to have. Some terrific customer service there! Good use of technology.

UPS OVERALL EXPERIENCE. I’ve had maybe 3-4 drivers get backed up and falsely state they attempted delivery. I’ve also had Supervisors tell me they’ll get my package (medical) turned around and brought right back to me or they have said we’ll call you back within an hr. Some have some haven’t. So it’s the few drivers who log in false information that mess up for the good drivers and I realized UPS stands by the words of the drivers & with that being the case there are drivers who don’t feel like finishes the routes for whatever reason and they get away with this behavior. Outside of those short few, UPS is very reliable. We work from home and children are home schooled so in an effort to make sure we have evidence of deliveries or NO deliveries, we have 24/7 security cameras all around our house now. I do love the fact that you can track the package & 95% of the time it is accurate but there have been the 5% that showed package 3 blocks over we’ll get excited knowing we’re next & then get a text sorry we missed you. So i’ll remain loyal to UPS I just hope they install body cameras/side truck cameras to actually see the drivers on location that’ll cut out those few bad apples logging in false delivery attempts. Happy upcoming NEW YEAR everyone☺️

Above and beyond delivery! Thank you. It’s that time of year where I don’t like having holiday deliveries at our front door. So, I went in and changed where I would like any deliveries placed. I have a carport and attached to it is our enclosed screened in patio. Living in the south so many homes have carports, yet it isn’t on the list of choices to have a delivery placed. So, I selected the choice of garage. With fingers crossed, I thought, well the delivery person will know where I mean for it to go. I could have chose back door. I didn’t choose patio, as most deliveries by other carriers end up placing it at my front door that as only a small over of the entryway and open view to the street and those passing by. So, garage I chose. I am so happy to say, your delivery driver knocked on our back door inside our screened in patio attached to our carport. To me that was above and beyond my desire to ensure my small package was safely out of view. UPS thank you to employee.

When the package is getting delivered.. The app is showing me that the UPS truck is on the East side of town. I looked five minutes later UPS truck is in same spot. I am assuming that the truck will be here within the hour. I am waiting outside for them to show up because we have shady people in our neighborhood and it is jewelry from JC Pennies that I am getting delivered. I like that the UPS so gives me a time frame as to when I should be expecting my delivery. One time I had a delivery from Fed Ex it was an Apple Watch . The Fed Ex guy did not come to my door with it, and instead gave it to a stranger who was standing at the door of the upstairs apartment door. I live down stairs. They did not even check to see if I was home or even attempt to bring the item to where it was addressed to. They just gave it to some random stranger that was hanging out outside my apartment. Luckily the girl that lives in the upstairs apartment knew me and got my watch from the random stranger that Fed Ex gave my watch to and got my watch and brought it to me. You can believe I called Apple and Fed Ex and thru a fit about how my watch was not delivered properly. So now when I see it getting close to delivery time I try to watch out my door or just wait outside till the delivery gets here. Except in the winter then I watch on my front doorbell camera for the delivery driver. Also it is nice to get notifications of when package has been delivered then I know if I missed the delivery person.

Sad UPS doesn’t use this as advertised.. Have had a number of issues with deliveries that this app should have solved. I have a difficult driveway in the winter. UPS advised me to use the change my delivery function to deliver to another close address so my deliveries are safe. Deliveries are not made to the changed address, but are sent back to the distribution center. The changed address is on the main road the truck goes by on it’s way to my place. Talking to the drivers over the past couple of years, UPS’ system doesn’t send an alert to the driver to advise of the change. Drivers I’ve talked to admit they rarely access the portion of their tracking units that deal with the changes, because it is an extra step, and takes time, of which affects their efficiency ratings. This app would be great if used as intended, but internal workings of UPS defeats its purpose. BTW, I’ve had a number of conversations with people identifying as “far up the chain in UPS, so they’ve heard this before, straight from me.

Wonderful app for online shoppers!. I have used this app for years and it is very helpful. It gives tracking updates as notifications, which is helpful in planning for a delivery so it isn’t sitting outside tempting a thief to grab it. If we are not going to be home when a delivery arrives, I can have a neighbor grab the package when the app alerts me it has arrived, as it gives real time updates! This entire company is superior to the other delivery company, including the app. I try to have everything shipped UPS if possible because sometimes Fed ex will hold packages up to a week if they don’t have a delivery close to our home. Living far from the city, it happens often. I have had to track down refrigerated medications and gifts that express shipping was paid for Christmas delivery with Fed Ex (and they were “somewhere at our local shipping facility but couldn’t be located, with the tracking number”). I have never had that issue with UPS, they deliver on time every time and sometimes EARLY. This app doesn’t disappoint those that need to know where sensitive packages are located with a definitive date and estimated arrival time.

Love the app! No complaints. I love the UPS App. It alerts me when my packages are coming and does a fine job of updating any changes to the delivery. It also alerts me when there are other packages scheduled for delivery to my address. It only includes info on where the package is coming from so it doesn’t disclose any detail that would ruin a potential surprise. That is also very helpful. I see a lot of people giving lower ratings due to changes in delivery dates or times but that is not really something the app controls. Schedules sometimes change and can’t be helped. The app lets me know if that happens. It is also dependent on other people updating the system. I personally have no complaints about that either. But I also believe we have some of the best UPS delivery people that there are. I have zero complaints about this app.

UPS App very helpful. I only gave it 4 instead of 5 stars, because I believe it should also have a file folder where I can place the ones where a shipment label was created but never sent and eventually cancelled. I have one I see every time I open the App to check on other shipments. I do appreciate very much, that it lets me edit now, so I can give it a name instead of constantly having to look up what is in the shipment! I like that I’m alerted as soon as a package is delivered, since I’m hearing disabled and don’t always hear my doorbell, but I see the notification popping up when the delivery has been made, so I can go outside to retrieve my package before someone else does that shouldn’t. I know this is a review for the App, but I also want to say a big thanks to the wonderful hardworking drivers out there, as well as all the ones behind the scenes; you’re all very appreciated by me!

Not accurate at all. They lie about everything.. They want you waste your whole day on the phone and driving to different locations/hubs. It seems impossible to try and make logical factual sense of when and if a actual knock on your door and attempt to deliver, and have you sign for your package. They give you multiple blocks of times to be at home to sign for your package, but then the block constantly change, and then they supposedly make an attempt at a block of time that they told you not to be there. He will talk to multiple people that barely speak English and know nothing about the process. You can even attempt to talk to managers and supervisors and they will lie to you. Also, you might as well just smash your head against the brick Wall or shoot yourself in the head and get the same feeling of dealing with UPS. I did finally end up with dealing with three good people at the UPS hub/depot in Chantilly Virginia and did physically get my package off their truck there. Kaliyah ups businesses supervisor and Matt Lee at the UPS in Chantilly were very helpful and went way over and above to make sure I got my package.

Love UPS delivery, and auto tracking!. I had gone through a difficult repair to husbands iPad. It had to be replaced, but only after receiving it back twice, and the second time they had replaced the battery, but had not taken off the Balastic Glass screen protector. So before sending back for the third time, I waited until the battery went dead! I knew the main circuit board had finally had it. It took about the entire month of August to receive the new replacement which was going to be an upgrade. This time I got it tracked by UPS and it was delivered a day before we expected it. This had been hard to believe but we were very happy to get our replacement and we can use a hot spot and tether the iPad to the iPhone so he can get his calls more easily because he carries it around the house, and he will be able to use it in the car while going to his medical appointments now. It was a great day when he had his own iPad again. Thanks for the great service from UPS and really appreciated the updates so he could relax and have a nice weekend when it did arrive!

Fibbing. Always like using UPS,, all the drivers that I have meet , they all just been all out good folks,, but the last one that was here just flat lied , he got here, looked all over his truck for my packages, they was not on the truck, he was thinking maybe on another truck that was close by or they didn’t get loaded for some reason, but instead of telling the truth, they was not on the truck, he put down retailer was closed for delivery 🤔🤷‍♂️, not understanding that, but I have surveillance all around my house n even us there on video, clearly shows me walking away with no packages, and beat all, can’t get anyone on phone or email to answer me about the situation,, I do like using UPS for my deliveries, n still will continue to use them for now but don’t like the telling lies,,, n now shows one package stuck in Atlanta n one package says reschedule for redeliver🤷‍♂️🤷‍♂️, guess hoping some employers would see this n contact me or hopefully my packages get here

Always reschedules packages. I gave UPS the benefit of the doubt since I 100% understand many delays are out of the driver’s control. I also don’t like giving bad reviews. However, this is my last straw. I have watched several UPS drivers drive past my apartment making no attempt to deliver my package now. I will be waiting for packages because I work from home and then get an email saying “Sorry we missed you” as they drive off. This has happened way too many times now and I’m sick of it. Every package that was sent by UPS ALWAYS gets rescheduled and I end up having to wait days and then pick it up at a UPS pick up point. At this point, they should have all packages dropped off at the pick up point to save people the frustration and disappointment. Or just order from vendors that doesn’t deliver through UPS. I never have any problems with USPS or FedEx. The cherry on top is this app, which a complete waste of time. I would give it zero stars if I could. The “MyChoice” doesn’t work at all and the “virtual assistant” chat is automatically generated and does not help solve my problem at all. Horrible user experience overall. Save yourself the headache, and have your packages delivered by another company.

Needed information. I feel that you have the ability to tell me where & who the packages are coming from because whenever hit the tab for more details it ONLY sticks to information regarding when it’ll be delivered…will you please add this feature to see who & where the packages are being sent from, you have no idea how helpful this information would be ESPECIALLY when it’s something that has to do with a repair here at my home. Let me know when you can discuss this at your next meeting with whoever has the powers to make this HUGE IMPERATIVE & IMPORTANT decision so that repairs can be scheduled ASAP & for ALLLLLLL the other important reasons for needing to know so that if it’s frozen foods for humans or for our Ricky Bobby that eats large Rats or for other packages that need to be put away into our freezer etc, I mean there’s a host of other reasons that are just as important in knowing who & where our packages are coming from so please call your Supervisors or WHOEVER is at the TOP OF THE CHAIN so that their chain can be yanked on until this is resolved, thank you so very much.

Worst ever. When I first seen the low rating of the ups app I assumed it must be a low quality app. I then learned the app is well made, it’s the company itself that’s very low quality. Since it’s the season to get Christmas shopping done I’ve decided to ship with UPS and right off the bat I can tell this company does not understand the word “fragile” my first item came to me smashed to bits. Luckily the shop I bought it from was understanding to ups’s ways and sent me another for free in a much much bigger and overpacked with support material for ups’s handling. But I can’t write a review based off one incident alone, so I gave them another try with my 2nd package. Aside the fact the location is just out of driving distance from my home I still had it shipped through ups. For the first SIX days ups claimed it was shipped and on its way...FOR six days... on the 7th day I get the email the truck is delayed and no expected delivery time... a location that is 7hrs away and the truck drove for SIX days and is still delayed??? Worst shipping company ever and I can completely see why the low review score...app is well done though.. you can easily find out when you WONT be getting your packages...p.s you should add a check box for “is your item smashed to bits”

Was good but now impossible to use. This used to be a very clear app. I could see what deliveries I was expecting on what day and packages were sorted in order of expected date. They opted to take this clear view and create chaos for app users. Packages appear in a seemingly random order, delivered packages are mixed in and the removal of color boxes makes it hard to tell them apart from packages en route, and the app is difficult to view. Please fix it!!! We need to be able to see when our packages are coming!!! This is imperative because UPS decided to take their great customer service and throw it in the trash. They’ve made receiving a delivery extremely difficult for their customers. If you can’t get to your door fast enough they will take your package to a random location. Auto parts store on a hill? Sports shop with no parking lot? I’m physically disabled and this has been an absolute nightmare. I need to know when I have packages coming so I can sit near my door and actually receive the items that are crucial to my health and safety. Please please PLEASE fix this app!! And maybe consider creating safe and accessible delivery options for people who can’t trek 4 miles to get their packages in the middle of a city if we can’t get to the door in the two seconds your delivery people deem acceptable.

Useless app.. I have two packages that were scheduled to be delivered today. Both are coming from the same sort terminal. One has not been updated from said sort terminal, and says it will be delivered today. The other has been updated to the next sort terminal in my state, and the app says due to the weather the shipment has been delayed, but they have no idea when it will arrive. Two packages coming to the same destination with different information...wait a minute.....is the USPS app.....? As is common these days, companies race to beat the competition with high tech information apps without having the technology to deliver timely info, or none at all. Most of it comes down to scanning a label and computing an algorithm and yet they cannot get it right. I know we pay enough to ship packages, smh....... why even have an app when you cannot accurately update it? One of the packages ( the one that still says it will be delivered today) is signature required. So I tried using the app to change the delivery instructions to pre sign for it.....yea you guessed it...I couldn’t. I then used the email link to pre sign.....yea, received a message that they were having technical difficulties and to try back later....of which I have been trying to do for the last two days to no avail! I love the company, and drivers, but they need to get rid of the app. It’s embarrassing to the company.

Horrible. I’m trying to change delivery instructions, but everytime I try to log into UPS My Choice (which I think there is no point to have anyway) it takes me back to the home page where I input my tracking number, which then tells me to log in again even though I have already logged in. The app and the website keep me going in circles when all I want to do is log into UPS My Choice, input my tracking number, and change the delivery instructions so I don’t risk having my expensive package stolen while I’m away for on vacation a couple days. I cant log in, it just sends me back to the home page where it asks me to log in again, then it sends me to the app, then the app gives me no option to log into my UPS My Choice account and only gives me the option to sign up, and it goes on and on and on. It’s absolutely ridiculous, I’ve been trying to do this simple thing that I can do on other shipping websites in less than 5 minutes. Update: after almost an hour of trying to figure it out, I managed to log into my account and got to change the delivery instructions to rear door, just to find out that they left my package at the front door instead. thankfully my dad decided to drive an hour back home to get some stuff or else my package would’ve been stolen. ridiculous.

Awful customer service!. UPS is awful go with usps or fed ex. They will not provide any customer service and are glad to lie straight to your face. Goodluck with the virtual assistant who will just give you random links because no real humans care about you who work here. But to be clear it is not the people’s fault who work at the facilities! They are actually all very nice. They’re working hard hours to provide us with information, while their corporate leaves them to hang out in the dry to figure everything out. An FYI for anyone wondering if their package is ready. If your package received a “Departed from facility”, “Arrived at Facility”, or a “Destination scan”, then your package can literally be anywhere. He had told me that the online systems just assume that your package has left and assumes your package has arrived on time. He told me my package was still at the place that the app had told me it had left 3 days ago! Do yourself the favor of waiting until the app says your package has arrived, and I pray for you that it is actually there at the UPS facility or delivered to you. Goodluck my friends🙏🏼 also just go with fed ex or usps way better customer service with real humans that you can talk to.

Satisfied customer. The last driver that delivered my package did exactly what I needed him to do. But there were two packages that were delivered to my apartment in the last couple of weeks and they didn’t follow instructions as far as where to put the package so my packages was left in front outside of my house and they were stolen. Please instruct all drivers to pay attention to package instruction placement. Because a lot of drivers don’t read the instructions on where to place the package. They just leave it on the front door scan it and leave. We have a lot of stolen packages on my block. I live at 231 Terrace Ave. in Jersey City Heights New Jersey. I live in the basement apartments where there’s no mailbox and no doorbell to my apartment so placement of my packages are very important which is in the rear of the house. I just received my package from a UPS driver and he did his job correctly.

Great app. The app itself is excellent for just about every feature it offers. Only minor complaint is when it shows a package is "almost there" just because the delivery truck is nearby. A driver's route might put them near your address several times per day before they finally deliver to your address, so until they can figure out a better way to truly know that your delivery is coming up soon, instead of just going by the drivers proximity to you, they should probably remove that feature. As for all the negative reviews about UPS as a company, I don't understand how that makes the app bad by default. I suspect those reviewers had one single bad experience waiting for a package so they took out their frustration tenfold via an app review. I have been using UPS heavily for over 20 years and I had maybe 1 or 2 issues along the way, nothing serious enough to warrant more than an "oh well." I understand everyone's situation and expectations are different, but to publicly blast an entire company based on being unhappy about one transaction seems very petty and childish to me. But what do I know?

Just about useless. This app is pretty much only good for tracking packages which should be possible without an app accept for the fact that UPS's "service" has turned to junk. Delivery is rarely done without issues (late, etc.). This app is pretty much useless in fixing those problems. What little can be done to fix delivery issues with this app are now services that UPS CHARGES FOR (i.e. changing delivery date or to pick up at facility/ UPS store). I recently used the app to change delivery date of a signature-required package to a WEEK later and was charged 10 bucks to do so. That was the only option the app showed available. UPS "confirmed" that my delivery date was updated, I stayed home the day that tracking showed my package would arrive only to be notified at 6:00 PM that my package would be delivered the next day. The only option the app gave me was to AGAIN pay 10 dollars to change the delivery date. What a waste of time. I had to call and spend more time with customer service to change the package to be picked up at the nearest UPS facility. All of that, by the way, was after paying 30 dollars to "upgrade" to UPS shipping. This will be the last time I have anything shipped through UPS when I have an option. USPS would have had the package ( a DOCUMENT, BTW) in my mailbox last week. So sad that UPS has gotten so bad at shipping packages. It used to be my preferred method.

Map App. Tried using the map part of the app but it doesn’t work or they are still working it but it does not show the tracking on day of delivery. Also the app gave me an estimated delivery of 8:45am -11:45am. It didn’t arrive between those times and at 11:46am it updated that delivery could be before 9PM. Guess this way it thinks it’s still correct or within its timeframe. Overall the app is good and helpful, much more than the Shawnee Oklahoma UPS hub. I’d called this morning knowing my package was there, thanks to the app, and asked them to hold it at the hub so I could pick it up since I was in town. The girl said no problem, she’d pull it for me to pick up at 9:30am, well she didn’t pull it so now I’ve been waiting, and have to drive an hour home and an hour back today with it. While waiting, I’ve seen Many Bad reviews on this particular hub, hopefully someone that can do something with this will see these reviews and fix their issues.

New version is terrible. I used this app for years without a complaint, now they had to update it in an attempt to prioritize fashion over function. Version 9 is almost unusable. Is this a joke? I waited a week and assumed the designer would be fired and they’d fix this by now. There’s a bunch of filters and toolbars at the top of the tracking page and a ton of useless dead whitespace at the bottom, so only half the screen is dedicated to viewing the only information people are there to see. It’s like viewing my tracking info through a door peephole. If they downgraded to version 8, this would become a 5 star review. UPDATE version 9.2: apparently this is not a joke. They keep making it worse. They reversed the display order so now your most recent packages are at the bottom of the list and you scroll up to see earlier ones (why?). BUT you still have to pull DOWN to refresh the list, so you have to scroll all the way to the top of the list to refresh it! Also, nearly 40% of the entire screen is just headers/search bar/etc. and the bottom 60% contains the information you care about (tracking details). There is so much dead white space the app is painful to use.

Awful awful awful customer service. Since when did Customer Service become so horrifyingly bad? I ordered shoes from Nike 12 days ago and every time I check on their app it says waiting for carrier pick up. When I check the tracking number on UPS it says label has been created. However no additional information has been available for the last seven or eight days. Today I called Nike and they’re telling me that the package has been shipped and they have no further information, and I need to talk with UPS. I call UPS and their ridiculous automated system keeps putting me through this frustrating loop of “provide me your tracking information before I can connect you to someone”. If I don’t, I keep getting asked the same question over and over and over again. When I provide the number, then it tells me there is a problem with your order and start a claim on the app and our representatives are unable to assist you.” What problem??? Why can’t I speak with somebody that can tell me what’s going on? Sending customers on this wild goose chase because UPS can’t be bothered to have somebody answer the phone is reprehensible. One star is too generous here; I wish I could give a zero star for this level of Customer Service.

Great tracking app. I’ve only had this app for a couple weeks but it’s proven itself invaluable in that short time. I ordered several items from different online retailers and most of them use UPS as their go to shipping provider. The app helps you keep up with the tracking numbers of all your packages and you can check any one of them at any given time for progress or a rescheduled shipping date among other things. You can also assign nicknames to each tracking number so you know which order contains what items. It automatically uploads any tracking number to the app with all this info and you can set up delivery placement at your address or change a delivery to a pick up in a matter of seconds. My only complaint is it won’t delete tracking info of delivered packages. I’ve got the option turned on in the settings but it still keeps them in the list of tracking numbers for some reason. I’m sure I’ve left out several other options you have on this app that are very handy but these are the ones that stand out for me. Just get this app trust me you’ll love it.

No choices and delivery times. I was not available for the first delivery it apparently a signature required with no other options so I wasn’t home the second delivery attempt was this morning nothing said what time they may be coming or not I was sitting in the house never heard anyone knock and missed it again now I called and was told someone would call me within an hour to see if they could make another attempt today it’s been an hour and 40 minutes with no phone call. It’s my day off and I don’t know whether they’re going to try and deliver or not again sitting wasting my time It tells you to change it click here and doesn’t let you do anything. I asked over phone as no one is usually home or only here at random why I can’t pick up at ups in rockdale. Now I’m awaiting third attempt which maybe today or Monday as no one called me back as I was told. This is the only item that has given no options other then. Signature required I can’t seem to be given an option to pick it up or know when there coming after the first attempt. I need this item and find it ridiculous it’s the only item worth a few dollars I have had signature required on in years and can seem to get the item. Why is this so difficult and why will you waste gas trying three times but charge me if you take it to be picked up Makes no sense

Quick and easy access to package tracking information. I always use my UPS app to check on package shipping information and track the shipment details and progress of my packages. Most times the information is correct and timely. Perhaps because it’s holiday season at this time, there may be some delays in the Follow My Delivery timing of package delivery estimates. Sometimes the map of the Follow My Delivery page seems to time out if I’ve put the app to the background for too long. I have to go back to the list of packages and tap on Follow My Delivery again to refresh. Maybe that could be an enhancement in the app in the future—a refresh button on the Follow My Delivery page with the map. I appreciate the text message notifications with links that coincide with the UPS app notifications and updates. I’m better able to track my packages and coordinate accordingly on my receiving end.

App is just as slow as the company. I don’t know if it’s the app or the drivers. My tracking doesn’t update for days and then all the sudden a bunch of scans show up at once. It seems like I never know where my packages ACTUALLY are. Then whatever the original delivery date is, it always seems to get pushed back. Whenever they give me a date, I always just assume it’ll be a couple days later than that. Whenever I see a company has used UPS to ship me something, I’m immediately disappointed. At this point, the post office is more reliable. Also running into the problem where it changes my preferences on its own. I have ALWAYS had all delivery apps set to text messages for every single update imaginable. I have 3 packages I’m waiting on currently (2 of which have already had their delivery dates pushed back). One is “supposed” to be delivered today but under the manage section, it says nothing is scheduled to deliver today! I guess one tab on the app is realistic and one tab spouts out lies that gets your hopes up. Anyway, I wanted to make sure I got a text notification when (if) it arrives since drivers out here don’t knock or let you know they put something on your porch. Went in to the settings and all my preferences were changed to email! This is the second time the app has done this to me!

Almost perfect!. I absolutely love having this app with the amount of online shopping and occasional shipping I do. It is extremely helpful to be able to manage, track and ship all in one place on your phone. The only thing that I wish they would add is to be able to actually type in a specific location that you would like your deliveries to be placed. It is cool that they allow you to choose from a few different locations, such as front, back or side door, but with the amount of porch pirates nowadays, it would definitely be nice if you could specify a location in your own words, such a inside a bin or bench that has a storage underneath, or whatever hiding place that someone wants to designate for their deliveries. It would also be nice if they gave you a little bit of a closer time frame to expect your package to arrive or be picked up. Other than those two things, I definitely do enjoy having the app and I highly recommend it to anyone who uses the service!

Trash app busted, useless, and they've no clue. This app is so poorly designed. The menu is just track, ship, "preferences," four different versions of help/feedback, and logout. Most of your account is in "preferences." No app settings. Here's the fun part. If you run into a delivery issue and call support, they'll walk you through things they say are in the app but aren't. They're looking at something with a different menu and features that don't exist here. My app is up to date. Some unspecified big fix was released a week ago. The company is just terrible. No reasonable delivery window, inflexible timing, no way to waive signature without a "membership" and imaginary app version, expecting you to pick up your own package when they inevitably won't deliver it (even though this is a delivery service you're already paying for), UPS is truly the worst service of its kind - and this app is no better. The chronically underfunded USPS has better service and a much better app. Maybe because it's not profit-obsessed and offers real worker benefits. I feel sorry for my UPS delivery person that they even need to do this job.

Useful and Convenient, but.... I’ve been using this app for several years to track packages and get delivery windows. It’s improved a lot, but there’s one feature that would make it even more awesome: the ability to give specific instructions to drivers. I keep finding very heavy packages sitting right in front of my front door—when I’m inside my home. My screen door opens outward, so this means that I’m quite literally barricaded in by the package. It takes me several minutes to push the screen door out without pushing the box down the steps and damaging the contents. I’ve left notes and signs on my door instructing the driver to please stop doing that, and to please just leave the box on or under the bench at the bottom of the stairs. Occasionally the drivers read and heed these notes and signs. It would be great if I could simply put that note in my account on this app so that all drivers see it. Right now, I can only select locations from a drop down menu, and my preferred location isn’t an option.

Needs One Big Upgrade!. Update: November 01, 2021 Still no update on adding a “lock box” option for deliveries? There is one big update that would be helpful and this would be for the app and the website. If you have UPS My Choice you can choose where your package will be left. You’re given multiple options but a lot of newer communities like mine use a smart locker for packages. My communities smart locker is controlled by this website - (www) ParcelPending (dot com) This is an electronic mail package locker where the user puts in a PIN number to open the locker. This PIN number is emailed to the user whenever something is delivered from UPS, FedEx, etc. There is no option to select a smart locker on the UPS app or website. This means I need important or expensive packages to be re-delivered which is a pain (my front office doesn’t accept packages) or manually pickup which defeats the delivery service. Please give customers this option, I don’t need to sign for a package if it’s placed in the smart locker. The smart locker is accessible 24 hours a day, 7 days a week so it doesn’t matter what time the UPS driver shows up for delivery. If this option is added I will re-rate this review and increase to 5 stars since I love the app besides this major issue. Thank you!

Life sustaining material. I think all of the people putting themselves at risk,especially U.P.S drivers that make sure we have our life sustaining packages (like myself) on time and in a fashionable manner. They could have used an excuse and said “I m not going to work and taking the chance of getting Covid 19 because I have kids or I have a family etc. they just keep going as they normally would. I thank you all. They care about their customers and when I say they I don’t mean the CEO’s and the board members. I mean the everyday blue collar working man. Job EXTREMELY WELL DONE! KEEP UP THE GOOD WORK GUYS!! May God be with you all and your families during this madness. Remember it’s not Jersey strong or California strong it is called AMERICAN STRONG !!! This is a strong country and it will remain strong because of all the front line workers. I’m praying 🙏🏻 that once this madness is over we can all do something together for all of you that continued to work thru this disease to provide for us. We send our military soldiers overseas to fight when in fact we have soldiers right here in America and those soldiers are YOUS!!! God bless you all With love, Gee 🇺🇸🇺🇸🗽🗽.

Favorite practical app. The UPS app makes it so easy to keep track of my orders and their timeline for delivery. Plus you can provide an electronic authorization for your packages through the app so that you don’t have to sign for them in person. I really love this feature since I live in a condo building and I don’t have a direct doorbell. I also love how smart the app is. If I copy a tracking number from an email and then open the app, it recognizes that I’ve coped one of their tracking numbers and asks if I’d like to search for it. (Although typically as soon as a package has been shipped to my address, it immediately shows up in the app). You can also change your delivery address or request a pickup through the app. I honestly can’t say enough good things. Particularly during Covid-19, I’m ordering a lot more necessities online these days and I would probably lose track of my orders if it weren’t for this app. Thanks for the wonderful service UPS!

Love. I’ve been using this app for about 4 years now and it’s been a life saver for me. I do a lot of online shopping and I live in an apartment complex that the building is locked. So you need a key to get into just to be able to get to my front door. Not all drivers have a building key and if the driver can’t get to my door they don’t leave my package at the main door so then I used to get a sticker saying they were here but unable to deliver my package and will try again. Then they’d never get to my door. BUT now with the app I’m able to change my delivery options to pickup. GAME CHANGER!!!!! I just get the notification that my package is coming then it takes me 20 seconds to go in and change it from a delivery to a pick up. You can choose what UPS drop off point you’d like to pick it up from. I’m lucky and only live about 5 mins from our local UPS so I always just pick up from there. Now I am able to pick up my packages when they open at 11am instead of waiting until about 3 for it to be dropped off. What can I say I’m inpatient and am always super excited for whatever it is I ordered (which is usually makeup and am obsessed with). I’ve been very lucky and have never had 1 single problem with the UPS app. And honestly if I did it really wouldn’t matter. I view it as an amazing tool that is being given to me and is not mandatory for UPS to provide. I’m thankful and lucky I’ve never had a problem but if I did I’d still try using it.

Honest Feedback. Love the App especially when having to track a shipment that requires a signature. The only issue is when you are tracking the truck to deliver the items, we waited all evening. Then when it got past 8:30 pm and it was on our main road, ( which Fed Ex delivered an hour ago) the truck turned around and did not deliver our items. Then proceeded to list “severe weather or emergency situation “. This is not the first time. I would rather have an option where the driver was running late and was not able to deliver the products due to time constraints that was not under their control. ( I understand about not being able to effectively predict time) Today, we received an alert from UPS, our signature required items will be here between 1:30-5:30pm, great I will be home. An hour later it was revised to 3:30-7:30pm. Now we will not be home. The items are time and temperature sensitive. Other than that I love the app, just wished there is an alternative option for the driver to communicate why the items could not be delivered. Thank you

Biggest p.o.s app I️ have ever used. If negative 5 stars was an option i would definitely give it that. I have used UPS a few different occasions and had been some what satisfied. Recently I ordered a new iPhone and was very excited to receive this package. Unfortunately, I have a job like a every normal human being and really needed to know when my package was going to be delivered because It requires a signature. I can’t sit around all day waiting for It to be delivered between 9am and 8 pm. So I decided to download this app and sign up for UPS mychoice. After 5 times of trying to set up an account it finally worked. I then went to use the mychoice to get a 2 hour window time and also see if I could just pick It up instead. This didn’t work at all and continues to not work. This app is glitchy and unreliable. It wasted my time completely and didn’t help me one bit. Oh and I also decided to try the website and give it a chance but it turns out that the website is also a piece of crap. Good job UPS I’m never using you again. I recommend everyone to go to any other delivery service because UPS IS BAD!!

Far and above all the other shipping companies. I really like this app. It keeps tracks of both my packages going out and coming in all without my input(this does require a free registration with UPS MyChoice) but the convenience far outweighs this simple step. Once in a great while I may have to manually enter a tracking number, but for that you can simply use your camera. In addition once you have registered you can authorize packages to be left at you house, even if they require signature. You can also specify drop off preferences and let UPS know if you are on vacation. One of the feautures I have found especially useful, since I live in a rural area, if I know I am not going to be around that day I simply set it to hold at ups location and I pick it up as I go through town, that way my instant gratification gets fulfilled sooner,lol. All around it seems as if UPS has put much more thought into their app then other services and it is wonderful experience to use

App is great!. I’ve used this app for a few years but for the past couple of days I haven’t been able to open the app. I can log in online just fine but the app just forces itself to close before anything loads. I tried uninstalling and reinstalling. I even looked at the app page to seek help before writing a review. Normally I have no issues and the app is very straight forward to use and has been reliable. But now I can’t open it and just thought I’d send a possible bug report. Thanks! Hopefully I’m the only person with this issue. UPDATE: I received an email directly from the developers regarding the bug and they explained that it was an error with loading due to communication with the Facebook component in the app. So most likely was only an issue if you signed in using Facebook. Which I’m pretty sure I did. But the issue had been resolved shortly after I posted this, then shorty after that the developers responded to me. Honestly I let it go and wasn’t expecting a response. Very good app management! Wonderful customer service. Thank you for taking the time.

Pretty much useless and glitchy. This app logs you out faster than a banking app forcing you to login what seems like every 2 minutes when it’s minimized. Wow I didn’t realize how sensitive package tracking information was. This leads to a glitch where if you stay logged in and minimize the app and are then inevitably forced to login for the 30th time for that day when you bring the app back up you get a login error about 50% of the time that says servers are unavailable. If you close the app and reopen it it doesn’t fix the problem so you're just unable to login for about 15 minutes as you continue to get the same error. I’ve also encountered another glitch where I open the app and it just shows me the UPS loading screen and then sits there forever. Maybe logging users out every 2 minutes wasn’t the best idea and getting rid of that would alleviate the first issue? There is a balance between usability and security and the developers scale must be broken

Best insurance policy out there!!!. Times used to be you would order something and the only thing to do after that was wait with excitement until you either got a knock on the door, or pulled into the driveway after work and saw that package sitting on the front porch!!! Now, however, I used to worry so much about my package “disappearing “ before I got home, that it limited my shopping. I’ve been using UPS mobile for about 3-4 years now, and I’d fight to keep it. Your kept up to date on exactly where your package is and when it’s due to arrive. Have an emergency come up and know you won’t be able to be there on Rome? Contact UPS via the app and reschedule. Want your package left on your back porch instead of your front porch? Set your preference once and that’s where you’ll find it. Know that your package must be signed for or it will be returned? Have it delivered to a local pick up spot with extended hours and pick it up after work. I absolutely ADORE this app and wished I had this much control over EVERY aspect of my life! Keep up the good work guys!

This app is weird and glitchy. I recently dwn loaded this app after using the web sight for years. The only reason I went with this app was I got tired of logging in for everything all the time using the web. However my experience so far with the app has been less than good. When I type the tracking number in to track it brings up the scan target square with the usual instructions for scanning? Now how can I scan a pkg barcode on a pkg I don’t have and this is the tool I most frequently use. Other times it will tell me it’s not a valid tracking number. I’ll then track it thru the web site and it’ll give me the proper info. I believe the UPS Co may have their glitches as this app does. One is where I’ll get notification on a pkg being delivered the next day. On that day I’ll get notified that it was delivered at such time on that day in my mail box but when I go to check it’s nowhere to be found. However it will be in the box the very next day, strange cause I have a lock box so a mis-delivered pkg could not be placed in my box. IDK but for now I’ll hang on and try the other tools it offers when the need arises but if they don’t work out I’ll flush the app. So far not usable for me and not happy with it.

Worst App EVER!!!. I finally got through to UPS and had them delete my account. Hopefully this time they followed through! Apparently, last week they did NOT change the settings like they said they did! I downloaded the app in the summer and had 1 package routed to my local UPS store. I have tried to change the settings in the app but apparently the app will not let me. Now EVERY package is sent to the UPS store. I have a broken right foot and can’t drive. UPS CHANGES the address I have my packages addressed to and is sending them to the local UPS store, where I can’t get them! If this continues, I will NOT do business with companies that use UPS! Also, on 11/8 UPS said my package could not be delivered because of severe weather. I am a TEACHER and EVERY school in the Greater Cleveland area was in session. Explain to me how if schools are in session the weather is TOO BAD for a delivery company to operate! Guess what happened today? Yep, UPS changed the delivery AGAIN back to the store!!! I had to call and make a stink again today. Hopefully they will deliver to my house. FYI I will NO longer order from companies who ship via UPS. Since I am sitting around with a broken foot and nothing to do I will use my time contacting the companies I make purchases from.

Great GUI, International Integration Needed. This app could easily be a 5 if UPS would add international support for those trying to ship stuff home from other countries.. store location in Mexico, impossible. Also why can we fill necessary paperwork ahead of time in app. Global UPS should also state maximum box size and what they can provide to accommodate packing as the US stores do. I chose UPS out of trust in the US, I ended up having to hit multiple locations because ups store could not help me pack up the box. Store was brand new and was not equipped with necessary boxes or packing materials: Also, outrageous prices compared to DHL, we couldn’t fit all our stuff we bought so we chose ups to ship home, wasn’t until 2 hours before flight home and after and exhausting trip to packing places and then back to UPS only to be told my one box was going to cost $650 usd and the cheaper ground option was not recommended because my breakables would most likely break??? Had I been able to reference this in the app, honesty I would made different decisions. I feel let down by UPS

Bent, broken, dented, etc.. I used to think quite highly of UPS, but I’ve had to return or get replacements for more things than I can count since moving to FL. I am extremely unsatisfied and nearing anger toward UPS. It would seem as tho your shipping and handling has gone down the toilet. More often than not I am getting dented, broken, and damaged goods I’ve been waiting on. I miss FedEx. Honestly, I miss anyone that isn’t UPS. There’s now a running joke here about “how much damage this time?”. There needs to be retraining for your staff in the south because compared to the northeast IT IS HORRENDOUS. I dread anytime I know that I’ll be receiving anything via UPS, which is a shame since my father worked for you as a driver in and around Boston. He’s blown away how poor the service is here. I wish I could rate Zero stars. My experience isn’t even worth a single Star. I am going to go out of my way and pay more in order to avoid using UPS. There has just been REPEATED times that I’ve had disappointment from UPS since moving south to FL. Shipping and handling is not a priority and that’s supposedly your business.

UPS over FEDEX ANYDAY OF THE WEEK. This app works great and so do their drivers!! UPS always uses care with our packages and always leaves them at the door regardless of what it is. If it is sprinkling our stuff is always in a plastic bag. That other company when delivering in pouring down rain doesn’t put it in a bag and will set it in our top step. He could set it on the blocks under the steps or under the house just as easy but nope right in the pouring rain that was a grocery shipment. When FedEX delivered a heavy item, which my son was going out to help him with, pulled off the road a few feet opened the big door and pushed it out in a big puddle of water!! It was a glass entertainment center!! UPS has never had a problem with putting heavy items at the door if we weren’t there. He knows if we have a heavy package being delivered we will be out there seconds after he pulls up 95% of the time to help with it or 2 of us will go out so he doesn’t have to carry it at all. If you care about your shipments use UPS and use companies that use UPS!! If you’re a company that uses FedEx then you do not care about your customers at all!! Take your business to UPS!!

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Website, UPS policies, App all outdated.. Good luck signing in with a UPS account if your outside the US. The website, their policies, App all needs a 2021 update from the 1800 they still run the company with. Looking at the state of UPS outdated process I’m not not even sure if my package will reach for months.

Redesigned... for the worse??. Wow. Supposedly a complete redesign to make the app better, easier to use. What is the first thing I noticed when opening the update? They “hid” all the app’s functions in a hamburger menu, which is right at the top of the screen. On big phones this is unreachable with the thumb without re-gripping the phone (or using a second hand). Why get rid of the tab bar? There’s a reason this is used in a lot of apps - because it’s quite user friendly and easy to understand. Second thing? I wanted to send some feedback, so I clicked on the “Help & Support” item in the hamburger menu. It warns me first that it will be opening the browser (instead of offering anything useful directly in the app, like say FAQs, or contact details for support etc). Then what do I get when it opens the browser? A 404 page not found on the UPS site. So clearly the link programmed into the app is old/out of date, or whoever is in charge of the website wasn’t clued in to ensure that this link worked as planned. Either way it’s pretty sad. Well done UPS. I think you’ve managed to make an already pretty bad app even worse.

Unreliable. Told me to wait all day to have my parcel collected and processed and never showed up all day and when called they booked me in for another day which again same was repeated and when asked for a refund they tell you to wait for 30 business working days . Very crazy team . If something cannot be done then you should not create it or say it can be done . You deserve a 0 as a review

Don’t bother. The app is as useless and inefficient and UPS themselves. The app doesn’t actually prove any real data. Kept saying ‘information unavailable’ so I never knew when packages were out for delivery. Said my delivery would be available on a Monday, took the day off work to accept it. Never showed up and still hasn't. Guess I have nothing else better to do with my time during covid then stair out a window waiting for the UPS guy to never show up. Better off calling customer service and asking them.

Pointless Downloading the app. The email I received notifying me of my parcel delivery date had 3 link options on it *change delivery *manage preferences *view delivery planner. Pressing any of these links to the app registration. Once I had gone through the process the app does not let you do any of these things. It prompts you to become a member of “UPS my Choice” THE ONLY INFO YOU GET WITH THE APP IS THE INFO ALREADY GIVEN IN THE EMAIL. There no point down loading the app!!

Terrible App. Probably the worst app on the Apple store

Huge step backwards. This app has always been clunky, but at least you could see packages that were coming to your address. Now they’ve taken that part out so in order to track packages you have to click on a tracking number in an email first before they appear in the app.

No iParcel tracking. Doesn’t teach UPS iParcel which is the most common shipment type from Amazon to overseas places like Australia. Great.

USELESS. Can’t re route or schedule a delivery of a parcel, even though the app says you can. I already have an account and am logged in. When you click delivery options it keeps trying to make you ‘sign up’... I’ve now signed up twice and it still doesn’t work. You just go around in circles

Bad service. My packages come late but UPS didnt sent me email or call to letting me know. 1 star.

Stupid useless app. Total waste of time - signing up is a total cluster-frack. Avoid this, just call them instead.

Awful. Does not allow login, can’t track parcels. Back to using phone calls to find out status..boring!

App does not open. App does not open. Trying to access app support from the App Store just takes you to the ups web general help.

Disappointing app. The app offers very little useful functionality. There is no link between tracking and shipments. It forgets the tracking id after a few days, so you have to go and find it again.

Can’t creat a ups account. Wow disappointing App couldn’t even create a UPS account to sign in after multiple attempts. Needs work

Not helpful. The only thing worse than this app is setting up a UPS account, which you need to do before use this app. Was unable to perform simple tasks in this app so I had to ring UPS - something which shouldn't be necessary these days. (You can create an account in this app, but it just displays the same web pages inside the app that you get if you setup an account in a web browser. When I tried to setup an account it told me I already had an account, but when I tried to reset the password it told me I didn't have an account... When I finally got it working, to do anything with a parcel requires you to register a 2nd time but thankfully this registration was painless and it automatically linked it to my 1st account. What did I need to register a 2nd time to access? - to be able to change anything with the delivery of a parcel. This is the only thing 99% of people need to do so why make it more difficult than it needs to be).

UnPrecedentedScrewups (UPS). This App is as useless as the UPS delivery system..

Worse than the website. The tracking in the app was even move vague and unhelpful than the website. Didn’t list any place names or countries once it left the comfort of a few domestic postal locations in the states. The website had better information, downloading this app was a waste of my time.

Piece of trash. Piece of trash

Review.. No logins. No sign ups. Trying again and again. Called twice on customer service all they keep telling you is what’s on the app. No further updates. No reference card or number left in mailbox to pick up from nearby location. App says if parcel is missed they will try next day. But there’s no one out there.

A waste of my time registering. App provided no further updates than the website, and did not allow me to add any delivery instructions or preferences. It takes a while to register though. ... in the end I had to make a call to the call centre on a premium (caller pays) number. The customer service representative could not tell me why delivery has not been attempted even though parcel has been at the local warehouse for more than 24 hours. All she could add is that I *might* expect it to be delivered within another 2 business days. Ironically, the delivery for the last 11km will take longer than the trip from Dallas Tx to Sydney Australia. Let down by the punctuality of the local UPS team. Look at DHL’s app and operations to see a slick and well oiled operating model.

Useless. Wouldn’t let me log in to existing account. Wouldn’t allow me to reset password. Wouldn’t allow me to check user id. Wouldn’t let me create a new account. Deleted app. Useless.

Terrible and confusing. Downloaded to track a parcel. I found it so confusing and terrible to use. All I want to do is track a parcel from overseas. Looks like you have to get an ID then sign in and then to get Ups My Choice to be able to redirect or reschedule your delivery you have to do it all again - is that another sign in or what, goes around in circles. Like a previous review what an absolute waste of my time. I just gave up out of frustration. It is shocking compared to the Aust Post app here in Aus. Don’t bother

1 star too many. Unfortunate you cant rate zero stars as this app offers literally nothing. Cant track package, no expected delivery window, no way to contact driver, no alternative drop points. Driver can turn up at any point in the day and you will never know until after it is delivered. Also if missed it is taken back to warehouse for an attempt the next day. As I needed my package urgently (paid for express) and I cant sit around for 8 hours through the day waiting for a delivery I had to select no signature required and package was taken before I could get there

Don’t bother with this app. What a waste of precious life this app was. All I wanted was to track a shipment, firstly signing up was a mess and for tracking shipments the additional info available after signing up was useless and not worth the effort. But the worst was 90% of the time the app wouldn’t connect and update progress with an error displayed that the service was unavailable please try again later. When it did work the tracking was ok. Lastly once I installed the app, hitting a tracking URL say in an email would automatically fire up the app from as browser session, good times when the app doesn’t connect. I ended up removing app and back to online tracking via the UPS site.

Crashes. This app is no longer loading on any of my devices. You get a white screen before it crashes

Fix it now.. This is the worst app ever I haven’t even been able to make a proper acc where I’m able to reschedule a redelivery bc the idiots came by my house on Australia Day I wasn’t home I had no way of knowing the parcel was even coming. Now I can’t make an account bc it keeps saying I need to confirm my acc through an email which I’ve received. I click the link says I need to sign in and I put it in and it says it’s wrong I’ve done it so many times it’s temporary restricted me from my account. My parcel is worth $300. You better fix this or I’ll sue

useless. Only got the app as the website wouldn't change country from usa (hey america, theres a whole world out there) and i needed to change my address. Customer service closed weekends. The app doesnt even allow you to change address, despite claiming to on the app store.

CHIEDETE UN CAMBIO DI CORRIERE. personalmente la mia esperienza peggiore con una di queste compagnie: ritardo, disorganizzazione, malfunzionamento dei servizi di assistenza, e dopo aver aspettato più del previsto hanno rispedito il pacco al mittente. ANNULATE SUBITO L’ORDINE E CAMBIATE CORRIERE

So late!. I had a lens for 2 September and it’s still in Melbourne, I paid 39.99 for express delivery and there is lens till now 5 September, I’ll not work with this company after this. I’ll leave AUSTRALIA at 14 September and I need lens before that day but I have so stress right now 😒😒😒😒😒

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Complete garbage. App is garbage, customer service is trash ups sucks big time really wish I could give a negative rating

Came earlier than expected. I pre ordered something and the app told me it would be delivered between 430 and 830 so I was like perfect I can take a break and go home and wait for the package to come. To my surprise they came at 1:15 instead so I completely missed the package cause I’m at work and then I called and the guy I talk to was so utterly uselesss and ended up hanging up on me and now thanks to this stupid app I have to wait until Monday for my pre order so thank you ups for being a useless waste of a delivery service

Won’t open on iPhone14. I have used the app on a previous iPhone12, but with an upgrade this week to an iPhone14…. the app will not open! Using Safari, thinking I am using a Browser…. simply jumps over to this App.

It's A SCAM. App Said that they delivered, but I was at home at that time and no one came, can't do anything on the website cause they intentionally made all the support or anything with errors so you can’t do anything

Totally broken after last update. App shows error message. Not currently useable.

App is garbage. This app is brutal. Always logs me out then says an error message when I try and log back in. Dates always change

Useless App ever. Waste of time. Who was the idiot who designed this horrible useless piece of garbage

Broken. App won’t launch after last update…it’s been over a month…

Not for time but date is great. Try it for yourself I love it!

Works great. I don’t understand why people are giving so much negative feedback. It works fine, just as good as any other tracking app.

Cannot open the app. Just get a white screen.. Please fix!

Useless App. Ask me how many times I have received a message that my password is invalid? 15!! All in the course of a month of using this crappy app. This app is as good as the delivery service is and the ridiculous extra charges UPS attempts to extract from its victims . That’s right it’s horrible .

Crashes. Suddenly app doesn’t load just crashes. Very frustrating

0 Zero and below stars. Worst app. Can never track anything. White screen with error message about tracking number does not exist and gives white screen. Meanwhile I can track on other 3rd party app just fine with the same exact tracking number. 2 year old reviews says app is bad which shows the developers do not care to improve the app. Save your time and do not download. I am reviewing and already deleted it. GARBAGE WHICH HAS NOT IMPROVED SINCE REVIEWS ARE OVER 2+ years old.

According to UPS, I am never home. I am home most of the time even on weekdays. But they NEVER ever attempt delivery. Whenever there’s a package out for delivery, I can expect to collect it from my nearest pickup point because they never try delivering it at my place. Not like my place is not easily accessible either. Their service sucks.

Waste of your time!!!. This is so inaccurate! It’s best to call them and speak to someone this app is a waste of time!!!!

Poor user face and notifications. The app is poorly designed , it takes multiple clicks to get the information you need and even then it doesn’t show all of it. For example , I can’t change my delivery address but don’t know why unless I go to the website. UPS pushes the app but it barely gives you what you need. I asked for notifications to be sent but never got them. Specifically I had asked for notifications when my package was delivered. Never got those and only knew when I checked the app. For an app that serves a company that delivers things , this app barely delivers the basics.

Works. Works fine but is really ugly, prefer using the website over this app

V9.10.2 is broken. Stuck on white screen since this update months ago. Please fix ASAP.

Avoid if you can. Always changes the dates about my packages, and I had to call all the time to ask for my delivery updates. Many times delivery driver posted fake delivery attempts. Gave up on their punctuality many times and had to go for my package pickups.

White screen of death. Lol. App version 9.10.2 is 100% broken and only shows a white screen. It’s completely useless. It’s been almost a month since last update. The developers need to get their asses in gear and fix this already

Suboptimal. Just as a whole. The whole company is really bad and messes up the simplest of packages. Absolutely insane. Why does anyone use this poor service. Truly unfortunate and unacceptable.

Needs a lot of improvement. Almost as bad as my customer service experience, unfortunately.

Useless app. This app has only loaded a blank white screen for months now. I specifically choose fedex over ups for deliveries now since they can at least get their info in order

Universal Price Scammer (UPS). UPS is the worst, to be avoided at all costs. Ship with other companies; they were taken to court for their customs clearance scam and lost for a reason. Why anyone uses this company to ship cross border is beyond me.

Awful. I’d give it 0 stars but it won’t let me.

Not accurate at all. Changing up my delivery dates all the time, the app said my packages were suppose to be delivered yesterday, then i had to call and ask about it and they told me my package will be delivered tomorrow and then now the app says that my package is going to be here on Friday. If I could give it zero stars, i would.

cant log in. i logged in at UPS website via Google (they give the option). It gave me a username and I can access stuff there. The app now just tells me my username is taken and I would have to create a new one. That is dumb. No wonder this app has a low rating.

Always getting delayed. I usually dont write reviews, but man, UPS is just awful. Never on time, always package gets delayed, notifications are not accurate and i can go on. Really, no company should use them for business.

Crashes. Fix your bugs

This app just tells you you’re package will be rescheduled. I was expecting a package on Monday. This app does an awesome job rescheduling it every day, keeping your hopes down. Idk why anyone will use ups for anything

Ridicule. Application qui ne fonctionne tout simplement pas. Perte de temps et frustration au menu.

Ups sucks. My package was out for delivery for 2 weeks and I didn’t even have a delivery date and just 2 days ago I got one and my package was supposed to come today but it keeps getting postponed, ups is garbage.

App No Longer Launching!. App no longer launches on iPhone or iPad. This started happening maybe after IOS 16.5.1? When attempting to open the app, receive blank white screen then popped back to device home page.

App Needs Updates. I read the reviews and examined your app. I agree with reviewers that your app needs to update. Features like realtime delivery status can help a lot since the estimation is not that accurate. If you need help updating your app, let me know.

Privacy Concern. This app snoops the data in you clipboard. It’s nice that Apple has provided a means (banner) to detect these bad actors. Why on earth would UPS need access to data that has been copied??

How is this app even on the App Store.. I just downloaded for the first time today to track a shipment and I can’t even get into the app. There is an error every single time. I thought these bad reviews from 2 YEARS AGO would be solved but obviously not. This is an actual laughable garbage app. Don’t download it, it serves 0 purpose.

Useless. Useless app that used to work horribly but now doesn’t work at all. Went from bad to worse. Now when I open the app it’s just a blank whit screen??? AppStore, please allow users to leave zero stars because this app deserves every zero stars.

Error. Can’t find my tracking number - close app and try again later. So F’N stupid.

Can't open the app. White screen, and crush

Useless, might as well use Microsoft Word. I downloaded this app because I have an expensive package scheduled to arrive when I’m away for work, so I wanted to change the delivery to the desired access location. Well I changed it to the desired access location without attempt to deliver to house, and guess where the package ended up. It’s now sitting on my front steps vulnerable to theft and the cold winter weather. After calling them, “they have no record of this request”

not accurate at all. if you wanna second guess when ur package gets to you this is the delivery service for you

To be honest use another courier. Much better options. Done wasting time with UPS

So bad it’s insane. How do I give this company 0 stars. Messed over personal and business shipping constantly. And the app sucks. Never use them

Avoid UPS if you can.. There’s little point in using UPS’s app for tracking parcels because it’s barely ever updated at crucial times. I had a parcel (on the day of expected delivery) that was still listed as being in Calgary, only to have it delivered in Halifax minutes later. I didn’t know UPS could break the laws of physics of time and space :P

Trush app. Junk

maximally dissatisfied. a parcel was supposed to arrive from Poland to Canada today, I tracked it on the Polish website through which I sent it, and already in the evening I decided to go to the website oops and I see, a delivery attempt, you did not pay, why did not a notification come to my phone number or to the mail additional charge, how was I supposed to know? the UPS department is 3 minutes from my house, but they have been taking it to me for 2 days

App won’t open. This app used to work well, but now it just crashes after a white screen any time I try to use it. What gives?

Terrible!. Fix the damn app you lazy devs!

Ужасная доставка!. Ужасная доставка, не кому не рекомендую и некогда не буду рекомендовать, посылку ждал 10 дней, приехала погнутая коробка, когда открыл заметил что коробку до меня вскрывали, потому что сама посылка была распечатана, когда достал видеокарту (посылка) на ней много плёночек не было, было такое чувство что её до меня уже включали, в коробке не хватало комплектующих, даже если её просто проверяли на почте, то видно что проверяли на отебись, не когда не кому не рекомендую потому что за те деньги что я заплатил за доставку, она того не стоит, ужасная компания, шарашкина контора просто, аккуратность это не их.

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

Good App. If you are regularly receiving packages through the mail and shop online, this is a must have app. It notifies you when packages are being shipped through UPS and when they are being sent to you by name recognition and address. For the most part it gives you updates during the process, only drawback is the actual UPS Driver leaving packages and not getting precise details on who or where the package was left or given to. Also there sometimes is an issue with some deliveries that don’t necessarily allow status updates on your package unless you opt to pay additional to get more specified details. This has helped tremendously when my packages in the past were getting stolen or lost and thought to be delivered. I would download a fedex version if they offered it as well. This has made a huge difference for me. Highly recommended!!!

Love this App. I’ve been using the app for at least a couple of years and love it. Even used it to redirect an important delivery to the nearest UPS store when I knew I wouldn’t be available to receive it during the future delivery window. I primarily use the app to see what upcoming deliveries to expect and to know when the package has been delivered so that I can retrieve it right away. (I also get an email on this but it’s nice to have a notification pop up on my phone screen.) The only problem I ever had was this week when suddenly, I lost the ability to view upcoming package delivery windows. Turned out that I must have accidentally logged out of UPS MyChoice for which I usually use the “stay logged in” option. I’m logged back in now and everything is ok.

UPS tech support - address issues. We moved and have tried for over a month to update our address with MyChoice (premium). The UPS database keeps auto updating with our old address information on the second line - no matter how many times it has been deleted in the app and online, which is causing delivery issues. Everyone keeps referring us to the technical support phone number and we have been hung up on, placed on hold, and told they would cancel the membership on their end to try and reset it (which never was done). To add to the frustration - identity can now not be matched with the phone number due to “vendor not matching information,” requiring us to answer questions with information from over 40 years ago. Who is that vendor and how did that happen? Every other entity- including USPS do not have that issue and our info was updated without incident. These UPS errors with the data and user interface are frustrating enough to move most of our personal and business services elsewhere.

Very convenient. It is nice to be able to authorize deliveries which require a signature when you may be at work or running errands. It’s definitely a plus to be able to go on with life rather than waiting at home for a delivery, or having to make sure someone is available to sign for a package when you are at work. I would have given 5 stars except for two minor hiccups. 1) there have been a few occasions when I left driver instructions to leave at one door, and come home to find the package at another. 2) there have been a few instances where the notification arrives very close to the time of delivery. For many people it’s probably not a big deal, but for others who may not be able to check their phone constantly due to work constraints, it can lead to cutting it close. Overall, I think it is a great app that frees people up to get more done on delivery day.

Bad Information in Notifications. I have used UPS regularly for the delivery of my medications. The contents of the package are highly perishable, very expensive and require being kept cold. The pharmacy ships so that I receive the medication within 24 hours of packaging. UPS has, without fail, delivered my medication in good condition, still cold, and on the day the pharmacy tells me that I should receive it. The problem? Signing up for this lousy app! UPS constantly notifies me that the delivery date is getting pushed to the following day, which, considering the perishable nature of the contents, isn’t ok. Not knowing if the notification is actually true, I then get to spend a couple of hours on the phone trying to reach a human who can confirm the actual status of my package. I have even opted to pick up at my local UPS Customer Service Center- still get a notification that the shipping was pushed back another day! UPS Customer Service said that the notifications were “automated” and “you should ignore them”. Very helpful! What’s the point of the app, then?

Customer Friendly App?. We did not receive two items that were to be delivered on the same day. The UPS app indicated both packages were delivered at the same time, 8:07 pm. Neither arrived. My wife reported her missing package, I reported mine. I found the process to be difficult. On the page that indicates it was delivered there needs to be a “button” that would allow the customer to notify UPS that the package was not received. This should start a process automatically AND provide an option to speak with a representative about the situation of necessary. My app now shows “Investigation Opened”… what exactly does that mean? What’s next? Will we be contacted? What happens if the packages can be found? Who’s responsible? Why are we doing all the administrative items to launch an investigation? Ordering online seems to be the direction our world has gone. We open a webpage and buy an item. In more cases than not, we have little input in how it should be delivered. Pandemic diluted the secure delivery options for a “drop and run” method that doesn’t always yield positive results. The customer shouldn’t bear the burden of a delivery that didn’t arrive. We have options and vote by our pocketbooks. Businesses are letting customer service slip by the wayside for profit. What goes around comes around…. I believe that. I hope these words will help others that experience the same thing we did. Thank you.

Magnificent app. This app is a jewel. I do quite a bit of shopping online. Many times the ups person cannot get into my building without being buzzed in by the tenant. The problem is that our buzzer doesn’t work. Depending on the driver I miss the delivery. With a free Ups account you can ask t your package be delivered to a Ups facility or a certain area ie front porch rear gate Ext. Most of the packages I order I can carry and I don’t live far from a approved location for pick up. It’s a lifesaver when you have things to do so you can pickup your package 📦 later at your convenience. Much better than waiting in my case for a hit or mis delivery. This app also updates very well with all your deliveries that are on the way or ready to be picked up. A perfect app in my opinion. Thanks for the awesome 👏 app.

PLEASE FIX THIS BUG. So the app overall is alright, but there is one bug that drives me nuts that I hope you guys can fix. So basically if I open the app and while it is loading I accidentally switch into the app switcher mode (if you don’t know what that is it’s basically when you either double tap the home button or swipe and hold on newer phones to switch between apps on iPhones) or if I hold down the control center accidentally while opening the app, it logs me out of my account. When this bug occurs, it would load me into the app and pop up with: “Sorry, we weren’t able to process your login. Please login again”. So basically if I swipe out of the app or am in the control center while loading the UPS app I am somehow logged out. I hope this isn’t too hard to fix and it honestly will be a huge deal! I will update my review to 5 stars if the devs fix this bug.

Can’t login. Been 2-3 days and I haven’t been able to open the app or get logged in. It keeps telling me that I have a package being delivered today but I’m not sure from who or what it is because I can’t open the app. Never liked ups ever since I sent an antique telescope to my grandson for his birthday and when they picked it up they didn’t give me a receipt for it or put one on it and then it was supposedly lost for weeks and I had to scramble and find another birthday present for my grandson. About 4 weeks later I got a call that says they had my package in someone’s office laying there. I felt like whenever I tried to find out what happened to it they got very offensive and jerked me around about finding it or reimbursing me for it. I’ll never send anything through UPS ever again.

Pretty good start. But, lacking key features.. The make“Make change to delivery“ leaves more to be desired. I understand UPS is very efficient, as they use algorithms to produce delivery routes for their truck drivers… (And now that I can follow the delivery live, I can watch the truck stroll in and out of my neighborhood several times, even passing my house before leaving the neighborhood entirely and going across town only to come back hours later and drop off my package. LOL) But it would be nice to have an available field to write a note for the driver. There are a little detailsI have desired such as having him not ring my doorbell for one. Hoard to provide more specific instructions on where to leave the package aside from there basically list provided of front door or side door garage etc. Having said that I could imagine if the driver had to leave a little note for every other package it would probably slow down quite a bit but I’m just throwing it out there just in case.

Stolen iPhone 13’s. I ordered over the phone and paid for two IPHONE 13’s from T-Mobile along with cases and screen protectors for each Device. I also ordered a gateway router for internet access. I received everything except for the two iPhones and cases. The package I received had been re-taped as it had different type of tape on the opened portion of the box than what was on the bottom. There were residual pieces of the original tape on the previously opened portion of the box. The original iPhone boxes were inside the box but no phones were in their respective containers. Now I have to wait at least 5-7 business days b4 an investigation is completed between T-Mobile and UPS! In the meantime, I am without the merchandise I paid for. UPS, this is the first time I have ever had any problem with a shipment via UPS. Why someone chose to open and inspect this particular box of items depicts a serious flaw with your internal security. I am very disappointed and hoping that this matter is resolved SUCCESSFULLY SOON!!! 🧐

Delighted consumer.. UPS is my favorite carrier with over 100 years of experience they get it right Having been founded in 1907, UPS has built one of the largest fleets of vans, motorcycles, and trucks. They also operate one of the largest airlines in the world delivering to over 200 territories and countries. Regardless of the origin of departure, my packages are always in good condition, even the crystal from Europe! There stores are conveniently located, some with later hours of operation to accommodate working professionals with families. TheUPS APP is amazing and helps me track multiple packages simultaneously. The drivers are cognizant of delivery directions and consistently get it right. They are professional and accommodating. I do not use another carrier if circumstances permit. Thank you UPS for a lifetime of service.

I Love The UPS App!. This application is great I can track my orders even on their delivery date. The day of delivery I get a map of the delivery truck route. FEDEX doesn’t have that! If it where up to me I would have all my deliveries through UPS. The only flaws is that you don’t deliver on Sunday.😔But other then that you guys are Great! Work on Sundays and you’ll be the power house FEDEX is😭. I cry cuz FEDEX even with them not having the delivery maps upon delivery. Still delivers on a Sunday… their 7 days a week all week, all month, all Year!… and I’m not the only one who thinks this several people think this. Go 7 day a week UPS and you’ll WIN!! Sincerely, Alejandro Valencia

No words - App does not work to track our packages.. Love and appreciate our UPS drivers, UPS support as our packages travel the distance between package origin to final destination. Our situation is tracking two addresses. Sold a home and cold not delete. Can not make changes to premium membership plus 2. One for each address. Money wasted as nothing shows up in right address. Will not renew this feature. Likely will delete this app. Feedback gets no responses or improvements for our personal use. Updates are only received if the tracking number is entered. But only shows up I. Wrong address. Disappointed. Competitor service has flawless notification on their app.

No tracking information available. I went to UPS store yesterday afternoon before 3pm. Their UPS cutoff is 5:00 pm so had plenty of time. I received tracking number. The delivery address was 1 to 2 days. I tried tracking the package the next day. The UPS tracking system said tracking number not found. I called the UPS national number. Couldn’t get past the auto computer stuff. I called the UPS store. The guy said it went out that day. I said it had no info on line. Asked if it for sure went out. He said yes, it was probably in transit to the UPS facility. This made absolutely no sense. I worked in a large shipping department for years. The second the number was generated, you could see it! It might not have left the facility but you could see the number. Now I’m left wondering what’s going on. I have the receipt from shipping. But I’m not sure I’m getting the correct information from the UPS store. The national number is absolutely worthless.

App Great! Accuracy of arrival causes time/date changes often.. The app works great for all my needs. More of a shipping issue is that the arrival date or time often changes, so the location in tracking is accurate only nearing the actual time of arrival. I don’t want to know what 6 hr time block my packages will arrive 3 days before it actually arrives and then see the time/sometimes date change 2-3 times. App development: It would be nice to see how shipping costs break down by size and weight (a chart instead of “input package dimensions”). That would be different from how ebay does it but would allow shipper to intentionally down or up-size the box and packing materials if cost differences warrant a change. I want to see that accessible from the app.

Great app (and company). The app used to be as good as the company - which is great. But the app has been freezing at startup for about a week. Please fix. App reports “ Sorry, something went wrong. Please close the app and try again later” and freezes. When fixed I’ll return my rating to Thx I occasionally ship and fairly frequently receive packages - the app is accurate, user-friendly, and very convenient. Based on efficiency, ease, and cost I would not likely choose any other app or company. [No, I don’t work for UPS or own it’s stock. My dad’s business and sister’s businesses use it and I grew up with it coming to the door every day. Great people; seem to treat workers well (fair pay and treatment), etc. Have had poor experiences with FedEx - and its app... so gladly stick with UPS app and services. Comments are my own and are not intended for commercial purposes or quotation]

Useless app. The app basically gives you very little control over shipping your package or making changes. Gives you incredibly inaccurate updates on when a package is gong to be delivered. Told me a package that I was sending to a hotel that I was going to for a conference would be there every day “by 7PM”. Finally after five days of receiving the same message, the package that I sent to the hotel was not going to arrive until after I was due to return home. I had to call UPS, which is another extremely painful experience, to return the package to sender (my home). I had already created a shipping label to send the package that was supposed to arrive a week prior once my conference was over, so now that I was returning the package I didn’t need it, however was unable to void the package on the app, I had to use do it online. Both the website as well is the app are terrible experiences. Basically, in every step that you need to take it could be done better. There is nothing about this app,Or their website, that is done right.

Tracking only, shipping is glitchy. My issues with this app start with the login. I constantly get the error: A system that is necessary to fulfill your request is currently unavailable. Please try again later. But later doesn’t work either. So change your password and you’re in, but the same issue will happen next time. Then shipping, the lower cost options for international shipping are not offered for some reason. But that doesn’t matter because every time I “complete shipment” error: HTTP Status 405. The method received in the request-line is known by the origin server but not supported by the target resource. This error tells me nothing. How do we fix this, UPS? Well maybe go back through the shipping procedures again and click on the hyperlink about VAT to see if there is info there about a commercial invoice that is suspiciously absent from the international shipping process. Where does the link take you? Page not found. Ah well. At least O can track a package. But any internet search engine will do that just fine.

Dude drives a truck drop my package right in front of me bucket didn’t damage it. Drop packed on concrete I’ve had a few packed count missing out y’all supposed to send back to the store never did it. Y’all owe me three grand this point for an account of mine that has been canceled. We all never returned the devices to this is back in 2019 to 2022. I’m going to get the law today but I have all tracking numbers and everything T-Mobile has too and I should’ve packed you’re supposed to go to for me to them and I gave you all the packages. I never turned them in so I’m gonna get the cops y’all stealing stuff of mine. I know it yall doing it same drive for the past 4 years been have problems with him for the past four years now the same driver I’ve never had any other problems with anybody else but him

The UPS App does everything I need for tracking and delivery. I’ve used the UPS for several years now and I really like it. If I need a delivery placed at the office or at the door, I can adjust it in the app which is really handy. I like that you can watch your package from origin to delivery in the app too. But mostly, the app is intuitive in that sometimes I won’t even realize a package is arriving UPS and all of a sudden I get notifications from the app letting me know something is coming! It’s like Christmas for adults 🤗 I noticed some of the bad reviews are for actual UPS service, which isn’t a true representation of the app. People need to relax more instead of this fast food mentality that everything has to be perfect in lightening speed. Just my 2 cents 😉

One of the worst apps I’ve ever used. The quality of this app is frankly embarrassing for one of the largest shipping companies in the world. 50% of the time I attempt to log-on the app doesn’t recognize my password as being correct. Yes, it’s spelled correctly; yes, it’s the right password. When sent a temporary password that itself doesn’t work either. It’s near impossible to access this app…but that’s merely foreshadowing for what’s to come. Once you’re able to track the status of your orders you’ll notice an option to get a delivery window estimate. Clicking that will redirect you to another page that asks you to log into your account. That would be fine had I not just clicked that link from my account I was already logged into. So you log-in from there thinking it’ll give ya a delivery window……nope. Right back at the screen you were previously at. The best delivery estimate I can get is “today by 7pm”. Not particularly helpful when you’re required to provide a signature to pick up said item…an option I didn’t want and can’t refuse. More so when you work night shift which means staying up all day just to possibly catch the driver to get items you technically already own. Personally wish I had the option to avoid UPS altogether, solely for not having to use this garbage fire of an app.

Worst app ever!. There is no way to communicate a problem with a real person anymore! I keep getting the “virtual chat” who can not explain why a package was repeatedly returned to the sender. My partner has been trying to get an important medication from his doctor since last Friday and we have no way of knowing why it was returned twice! Despite the fact we have him set up for notifications by text and email. I tried repeatedly last night to help him and it took me too long to even get an email and even that was weird. The prompts were not there to get information on why a package was returned. It made us feel like someone was just too lazy to try to contact us. There was no satisfaction with this app either that we even communicated with “someone “ about his problem. This was his diabetes medication not a controlled substance that needed to be signed for! We have a secure Dropbox, and a mailbox plus remained alert for notifications and there weren’t any! Just in tracking saying it was returned! Your app is useless when there is an issue!

Far FAR better than EdFex. I’d give it five start but there’s a couple corrections I’d like to encourage. This app is fairly easy to use, although I wish the edit button to add a nickname was quicker to find ( how about on the main page?). I also wish I didn’t have to ask for a text notification every single order and I definitely wish I didn’t have to click on my phone number every single time. But I love being able to see all shipments, expected and unexpected, that are coming to my house. UPS drivers are also always really cool. Unlike the other company who throw my packages and scream that they’re afraid of dogs, (then get a desk job, you ding-dong!!!) UPS drivers actually play with her (a mega happy, bouncing retriever) or 30 seconds and leave my property with a huge smile.

Great potential!. I wish I could give this 5 stars but this program does not deserve it! I was expecting a package to be delivered on Thursday from 12-4 and was getting excited being able to check this application to actually see where the driver was with my package and was 2 blocks away but I never got the package Thursday and was rescheduled for Friday from 12-4 so waited again and the time switched to getting the package by the end of the day 9:00 pm. Well that never happened and the was an exception error so I basically stopped looking for my package and figured the application would update and I would get on Saturday but nothing happened and no update so Monday rolls around and get confirmation that my package will be delivered from 12-4 again and I track to where the driver is and again he is 2 blocks away and 4:00 pm passes and now the application says it will be delivered by the end of the day 9:00 pm. I finally get my package 3 days late and think they can improve this application as I am sure I am not the only one this is happening to!

Amateurs. UPS regularly runs late and delivery schedules are constantly pushed back. My packages are frequently damaged and have to be resent further delaying fulfillment. As an added bonus, UPS drivers have recently been caught on my security cameras stealing my private property worth several thousand dollars directly from my premises. In turn, upon presenting incontrovertible evidence I’m given the run around and have to expend further energy to exact recovery or be compensated. There’s no effort to make me whole, let alone compensate me for my unnecessary waste of additional time and energy. No one takes responsibility. It’s always someone else’s problem. To add further insult to injury, I’ve been lied to right to my face. For example, I was falsely told there was an outgoing UPS label on my property which I promptly dismissed. Following a series of dead end conversations, I called Midtown West Dispatch who confirmed that there were indeed no logged outgoing packages from my address on the date in question which begs the question, Where did my stuff go?…UPS is condoning employee theft by its failure to confront this behavior and dispense with the requisite discipline which makes it an accomplice. To this date I’m still waiting for UPS to show some class and reimburse me for my time expended and stolen property which was caught on tape being for which I still have the invoice because it was brand new and unused.

Forget about sending surprise gifts !. Aside from all the other horrible things with this app (Logging in, Tracking accuracy, Delivery times and attempts, etc) UPS has now taken it upon itself to inform a recipient that a package is coming ! Tried to surprise my boyfriend with a gift he’s been wanting forever, I was super excited waiting for his package to arrive at his house and seeing the surprise on his face, only to find out, UPS had already sent him an email with way too much information about a package coming to his home, ruining the entire surprise! I was so confused, as the only form of communication I provided for updates was my cellphone number, with no form of communication of his whatsoever. Turns out, because my boyfriend had a UPS My Choice account with his address linked, it decided to inform him about a package arriving to his house the next day (it was originally due to arrive the day he received this stupid email). This was so disrespectful and so out of line from UPS, how dare you inform anyone else about an order I placed without my permission??!

Why bother?. This morning I got a text notice through this app that a package was out for delivery. Its 10:00 am now and the title on the map in this app says “will be delivered by 9 pm.” But when I pressed the ‘follow my delivery’ button, the truck appeared on the map to be in my neighborhood Then it apparently just drove away because it didn’t deliver at all and the truck icon is gone. This package has to be signed for. So it would have been nice if the delivery could have happened while I was available. So now... am expected to ‘watch my delivery’ for 11 hours? Why didn’t they deliver? If the point of this app is to help you meet a driver at the door for a signature, it is totally failing. All the information is so vague, its useless. And there’s no way to text a message to the driver who is apparently in my neighborhood with my package on the truck. The app will indeed announce that you received a package after they drop it off. But I usually already know that because its at my door. Really useless app IMO. UPS, maybe try using the app to be a little less vague.

Problem Solved + UI Issue. If the app no longer works after updating to iOS 17, all you have to do is uninstall it and then reinstall it. I had the same problem and this fixed it for me. App Devs: There is a UI issue, that I've previously reported, that has been around since the dinosaurs roamed the Earth. The UPS logo in the top menu bar shows up twice for me on my iPhone 15 Pro Max. Its visible on the left side (the correct location) and then half of it is visible again on the far right side. It's like you used it as a background image and didn't set the repeat value to none. Thank you for the new feature where you can follow the location of your package on a map! It's very helpful to know where the package is and when it's going to be delivered.

First app review. This is by far the worst app I’ve used and the options for delivery do not make it to the driver, such as leave by the garage or no signature required, leading to having to go through the WORST customer service department of any company ever. I mean UPS customer service makes Comcast look like they have the pinnacle of customer service. It took me multiple calls, text chat, going to a UPS store (yes, they’re franchised but the customer service here was just as bad if not worse) and nearly 5 hours of dedicated time to finally get a dispatcher to call me back after not one, not two, but THREE separate people and a supervisor said I’d receive a call within the hour regarding my “failed delivery”. I mean, I don’t get stuff delivered very often, maybe 4 or 5 times a year so to have to deal with that was so off putting. Long story longer, don’t rely on UPS or they’re app to do anything you need, just cross your fingers and hope it doesn’t get messed up because the ride you’re in for when it does is not fun nor easy to get fixed.

Love UPS App. I have been using the UPS app for years so when asked after rating my recent deliveries I decided to write an honest review that is only prompted by simply UPS asking. The tracking information is excellent and I’m able to strategically “get” to the door before my son when we have returned gone and his one of many holiday gifts was delivered a little quicker than expected. I can see package progress and have a very reliable understanding if a purchase that is time sensitive will make it on time. I have had to buy backups for parties in instances when fires or storms have impacted the shipping process. When I was little my sister would yell “the package truck is coming!” When the brown truck turned onto our street 😀. Thank you UPS! Wishing everyone a safe and healthy holiday season.

Being a designer I really do like to:. Track my packages on the way to my shop but my neighborhood driver seems to stop delivering a couple of blocks away from me and the tracking on the truck is no longer able to see and the truck sits for a couple of hours. Then I am able to see the truck and my store supplies are delivered about 10 minutes before end of day... Now I’m stretching to believe that the driver controls the gps or has a way to disable it before his route is complete finished for the day... He doesn’t own or lease the truck he works for a company. My husbands fleet are all tracked from the beginning till the end of shift... Don’t know what’s goin on but the next time I see that truck stalled I’m taking a trip to see what and where he’s stopping off at.. It better be legit cause if it’s some of his private side business everyone gonna find out the secret... He’s playing with my money... When I find out a logical reason either I’m upgrading the stars or making a few phone calls..

Address changes. Good luck changing your address and expecting to receive updates on packages. I have called customer service 3 times, and neither they nor the engineers understand a simple change of address and how to fix it in their system. I moved 3 years ago — and they cannot link my email address/account to my new address, and as such I don’t get texts/visibility into package ETAs. Each time the engineers seem to trust the error messages that the system displays — I literally just need someone to override whatever error is happening in the system and associate an email address on an existing account to an address. They cannot make that happen after three years of trying multiple times. (Initially I think the change failed as the street address was a new street, if I recall — regardless customer service and the back end engineers literally can’t associate an email/account to a physical address. Baffling.)

A couple of issues.... Overall, I’m really liking the app. There’s some functionality that I’d add, though. 1) To be able to provide feedback from the app. 2) Add the ability to edit stored package receipt locations (the ability to remove inapplicable ones) and, where multiple addresses are desired, allow for setting one of them as default so that when you open the app, the package delivery information is displayed for that default address. I have had a few occasions since the last app update where the login information had to be entered again before I could use the app. It’d be nice if, when you do your updates, that you make sure that the login information is retained. In these days of having to use very long and complex passwords to keep our data safe, having to renter the credentials can be a real pain. Thanks! Keep up the good work!

Very bad service. I have to complain the driver, first day attempted my order, no phone call, no bell ring, noticed me my package would reschedule on next time, no exactly time, 10:45-2:45pm, I was waiting outside of my house from 10:00am, until see the ups truck stop pay the front of me, and I go ahead and ask for my package, he checked around and said that, there is no my package, and told me he will back if he find it. about half of hour, the ups app show me the driver’s location, it indicates very clearly where the truck is. And I watching at it again past in front of me, then I follow his back until his next stop, and show him the app, he finally give my package. And recommend me to install the door bell! 🤔what??? Past around the destination 3times, and even the receiver asked you for the package, lie for truth and try to keep the package, very shame on you Today have the same situation again, OMG, it really make me getting crazy, I can’t be late for work again. Whatever you do UPS!

No contact information.. I have a dirt driveway that shouldn’t be hard to get up and down unless maybe you were raised in the city. I have teenage grandchildren who have no trouble at all. With that said I try to be as accommodating as I can being handicapped. I work my drive as much as possible. But sometimes weather or body prevents it. Most drivers accept it as part of their job. Some say they can’t find my address and take pkgs. back for the next driver to deliver. My biggest complaint is that I have no way to contact my driver, nor leave my contact number so they can call me before they deliver. If that were possible I would be willing to meet them at the road, when driveway is bad, when and if I’m able, and save them the hassle. They’re going to be real happy tomorrow as another delivery driver got stuck yesterday and tore it up pretty good and I’m not doing well. I have no affordable options. We are supposed to trust the delivery driver, and I do, but we aren’t trusted enough to have a number to call so we can stop a problem before it happens. An office number that can contact driver ahead of time would be fine as long as a real person answers and not the 50 questions automated junk most all companies are using now. Overall drivers do a good job, but the company isn’t doing their part with customers or drivers in my book. That’s my 2 cents, for what it’s worth.

Love this app!. I have been using this app for about 4 years now. And have always loved it. I’ve never had any bad experiences with the app itself. I have medical products that I have to have shipped to me twice a month, and I can always rely on UPS to deliver my products on the date they say it’ll be here, and in perfect condition. I sometimes receive from other couriers. And they’re not as reliable as UPS, nor do they have apps that are as customizable as UPS. I like that I can opt out of signature, or opt for them to leave at a neighbor’s home. They’re extremely detailed when it comes to the package itself. The only complaint I have really has nothing to do with the app... but we always receive packages very late in the day at my home. And we’re in a city, not rural or anything. I guess it’s just their route schedule. As far as this app, I give it 💯! I definitely recommend!

UPS is garbage in general. I ship with them because they offer best prices for my buyers through Mercari app. But they are horrible delivery service. They throw packages after scanning them. They take forever to to deliver. And they barely update their tracking info. I had a package scanned on Dec 29th, there was no update for 7 days just to find out it only moved ONE STATE! Takes 7 days to go from Washington to Oregon?? Keep in mind I’m all the way on the east coast so imagine how long it’ll take for my package to get to me if it took 7 days to get across a single state border. And now that it is updated in the tracking it is delayed due to snow. That was 3 days ago when it was updated. Still no update of continued shipment. It’s been 10 days total without a solid update. On top of that another package has also been delayed 3 days ago because they didn’t dispatch the trailer in time. Yet still no update on continued delivery. It makes me wonder if the trailer is just sitting there in the lot.

The App is intuitively Stupid. It is overly convoluted. Why can’t you create an app that lets you know when the item has been logged to ship and then give you an alert to walk through shipping options available to you step by step for each package and then be done with it. Instead the app takes the settings you have for one package and automatically applies it to every single one, then it makes it hard for you to try to figure out how to change the settings, before your package ships. Then when you do finally figure out how to change it the package gets lost in limbo for five more days. I ordered chocolates that were supposed to be delivered to my home address next day, because it’s 100 degrees outside and they are made without preservatives. I paid extra for next day shipping . But now UPS is sending them to my alternative Access Point and instead and the delivery date is to be determined and there is no way to change the setting back to home delivery.

Like Ability to Track Packages. I signed up for MyUPS a few years ago so I automatically get notified by text message whenever the UPS system recognizes my name or address (not sure which, or maybe it's both). I can either click thru on the link in the message or open the app. With the app, I'm already logged in so I simply double check the options are correct, and that I have status updates active. I value being able to track progress of my shipments. We've had some trouble in nearby neighborhoods with packages disappearing, so it's helpful to know approx del times, particularly which days items will be delivered. Based on delivery status on the UPS app, I make arrangements from there. Been using for a long time; updates & tweaks only make the app (and UPS) easier to use.

Scan barcode not much help. Getting a ship quote and creating a shipment works good. The scan barcode doesn’t work when you scan at a UPS store because the tracking isn’t active until either the driver picks it up or it gets to the distribution center, which is useless to me. The app scans the barcode and tells you the tracking isn’t available yet but it doesn’t save the tracking # in the app. That forces me to have to manually type in the number the next day when tracking is available which defeats the whole purpose of the scan feature. Since that feature doesn’t work UPS and all the other shipping companies should include the barcode on the receipt so it can be scanned in versus manually typing it in. Those tracking numbers are way too long to have type in.

Mis Leading Advertisers/ UX floe all missed up. I had ordered an IPad from Apple and it was being shipped through UPS. When I selected the option to view tracking I was allowed to see that it was going to be delivered by. The was another option of getting a closer time window of when the packages was going arrive exactly. When I did that it wanted me to sign in or make an account. I said what the heck, let’s make one so I can see when exactly that my packages arrive. As I opened an account. And was looking for the feature. It was not there. “Misleading Feature” the feature was not available through the app. Also that app said I had not future deliveries. But hitting the back button said I had pending deliveries. That was curious. The UX team needs to go over how this is affecting User Experience, and what is drawing their users from downloading this application. I didn’t help. I felt as if what was designed to make me download the app because of marketed great features and the features not being available.

Please read. I'm seeing a lot of people putting bad reviews for this app for unrelated or for bad reasons. For example there saying that the app doesn't give enough information, like what time it's estimated to arrive. I have the USPS, FEDEX, and UPS apps. Because not everyone uses the same service, and not one of them tills me what time it's going to arrive only what day. Also they seem to mention in one review charging $5 for change of address , that's unrelated to the app because that's what all the mail carriers will do upon changing addresses or mailing priority or pick up at facility. I find the app great it's simple and easy to use, and what caught my eye was that unlike the other apps it identified that I previously copied a tracking number onto my clip board and as soon as I opened the app and asked if I wanted to track it, no need to open, past, and search then track.

Love the app. I’ve been using this app since it was first developed and absolutely love it! The only thing that seriously needs improvements is there actual delivery drivers and delivering the packages on the scheduled date the app states. It is extremely aggravating and frustrating when the app alerts you that your package is out for delivery but then never shows up simply because the driver decided that he would head back to the depot early and not complete his route. The other change needs to happen in the corporate office and that staff because when contacted they claim to care and that they will get to the bottom of why my packages were not received or received four days late and get back to me but they never actually do. Calling them is a complete waste of time and energy. They should all be terminated!!

Makes life easier in many respects!. I live in A safe neighborhood that rarely has issues with package theft, but being able to have UPS place my packages in a spot very few will see them makes for an almost perfect delivery system. The folks at FedEx are reluctant to follow suit, and their lying founder put himself and share-holders way above the the customers in the tax cut he devised and the current administration implemented so they won’t get my business, even if they came even remotely close to being as caring and food with my deliveries. Take my word, UPS earns respect- just look at the multitude of folks that would love to work for them and look at employee satisfaction. They are in the ranks of Costco and Patagonia as a company and in great customer service and value. This app is living proof!

Always outstanding shipping and delivery. 2022 has been a very great year for me using UPS for my delivery and shipping of my online purchase’s. All of my delivery updates have been outstanding in helping me keep track of all my UPS shipments in seconds without any of the old problems from past years of not knowing when or where a shipment is , and when will I get it. It makes a small or large business become more profitable, and more professional while increasing my sales and buying my products. No more packages becoming lost without you knowing what went where and when. No more waiting for days to find out any information on your shipping, now know within seconds all the tracking information on your shipments. It’s great and easy to ship with UPS at all times. Thank you

This mess needs a revamp!. The UPS app has some really big technical issues. It keeps crashing, is constantly logging me out, and is always giving me technical errors related to “network issues.” I also wish there was some cohesiveness between the website in a browser and the app. Nothing is in the same spot between the two and honestly neither are very user-friendly or intuitive. I also don’t see all the same features across the two. I also hate the Live Chat feature’s current setup. There’s a teal bar at the top and then the bottom part that you type into to message is the same teal. It look nice at first because the top and bottom have these teal bars framing them, but the problem is that the cursor is also teal so you can’t tell where the cursor is when you’re typing. It makes it really hard to fix typos. The whole app is a huge mess! It looks nice, but the actual functionality is a mess.

Tracking packages, the app is better then drivers when using UPS innovation. UPS Ground & 2day service are great. I hate However UPS innovation, it’s confusing because it lets you know your package final stop is thru the post office, which hasn’t be true. UPS delivers it instead and when they do, no body knocks on the door to let you know your package is there. It’s the same with FedEx as well not knocking when using this service type. I called a couple of the merchants let them know of this. People tend to steal in my neighborhood from around my door, so some type of communication from delivery drivers is needed. The merchant isn’t happy when they have to refund my money or send out another order to me. I always give instructions when using this service type on how I want packages delivered It’s an inconvenience to go to the ups pickup location when you can just simply KNOCK!!!! If it hadn’t been for me checking at my door every 15-30 minutes, I would probably be sueing UPS. The drivers lie about the time they drop off packages as well when delivering packages using UPS innovation. I hope you would get rid of this service type. You would not have to worry about lawsuits against you.

Big problems. I keep getting a message that tracking unavailable. I had my package shipped to a relatives home in montrose and had the seller tag the package that it could be left on porch. I recieved a message from ups this morning that a signature was required and that it would be delivered between 10:30 and 2:30. I couldn’t reach a human person the ask that it could just be left on porch so sat outside my father-in-law’s home all day till 4 pm and the package still wasn’t delivered. I had it shipped to his place instead of to my home as they said it would be delivered faster to montrose than ouray. Wrong! I was finally able to call and speak with someone at the ups in montrose and they said it for some reason was put on a truck that was delivering to telluride and wouldn’t be in montrose till later tonight! Your app is not helpful if you can’t track and can’t talk with a customer service person. And especially if it gives you a false delivery window!

2nd time No package. First, I never had problems with packages being delivered until I began living in Apts with package lockers. When they are filled drivers just throw them in the locker room floor. I lived on the 1st floor in one bldg and now I live on the 3rd floor. No matter if the app delivery preference says FRONT DOOR, they won’t deliver it there. Today is the second time a driver says they delivered my package and left it in a “locker” and nothing is there. I am disabled and this is the reason why I need my packages at my door!!! A snow storm is coming and I ordered a real coat to deal with it!!! Secondly, the app won’t allow me to change any addresses or remove them. There is an old address and incorrect apt number on my account that I have been trying to remove for months! Please fix your App and make these drivers wear body cams and snap proof of where they leave packages. This is getting out of hand and expensive.