Flex - Rent On Your Schedule App Reviews

Flex does not care. I used this for a couple of months and it was good and made it a little easier. However, the customer service is almost non-existent. If you read in the help center under “how it works” it says they take out the first payment on the DUE date. They have been taking out the first payment on the last day of the month instead of the first, which is when my due date is as I confirmed it with my apartment the same day. It says it will automatically make the payment when flex sees that funds are available, however they took out my payment anyway when funds were NOT available and caused my account to overdraw. I emailed multiple times to get a response and finally someone emailed back. There is no number to call so everything must be through email. She says it always pays the day before the date it’s due but flex states MULTIPLE times it will take the first payment ON the due date of rent. She gave me no answers and kept repeating the previous email saying nothing to explain why what she is saying is right and the entire app and business premise is wrong. Planning to stop using flex and considering a law approach if everyone refuses to give any assistance. Especially through times like this where a lot of people live paycheck to paycheck, flex does not care if funds are not available they will overdraw your account. It is IMPOSSIBLE to talk to anyone from Flex. It takes you to a bot that bugs out constantly

Thankful. I’m Just So Thankful & Grateful for the help flex Really do give to help people in need without any hesitation it’s really is hard times out here I do not care if there even late fees they don’t ask any questions they will even bug you if your rent is not paid by the fifth of every month if they cannot automatically put it in, by the date your rent is due they will tell you copy and paste their routing number and account number to pay your rent mortgage as long as you pay your rent on the first & the 2nd half by the 15th of every month You can even extend it by the 15th the date for the 2nd payment arrangement, whatever day they give you to extend out a little farther as long as you pay it on time they will continue on helping you out without any hesitation you can’t get no better than this people shouldn’t want to mess over this type of help This is help for people They pay it right up front to the landlord to the apartments however, whoever take the payments for rent but they will make sure you are legit because they are helping you to keep a roof over you & your family head time are hard out here money is funny trying to come up with all of it at once rent not cheap bills not cheap kids not cheap food not cheap job pay you like you not working one bill after another just slapping you in your face im very thankful for my help I would like to SAY THANK YOU FLEX FOR HELPING ME AND MY FAMILY OUT IN OUR TIME OF NEEDS IN LIFE TIMES ARE HARD NOWADAYS WE ARE VERY THANKFUL FOR THE HELP WE GET FROM YOU GUYS WE USE YOU GUYS ALL THE TIME TILL THIS DAY

Blame you for broken system, tank your credit score. I’ve had a HORRIBLE customer service experience with Flex. The app kept declining my debit card despite me confirming I had plenty of money in my account. They don’t have a phone number - you have to go through their chat bot first, and THEN if it doesn’t solve your issue they let you send an email. They take days and sometimes even weeks to reply to the email, and then all they say is “we looked into it and your card was tried and declined 5 times.” (This is what I WAS TELLING YOU WAS THE PROBLEM). Then they say that now that it’s been 5 days, they can no longer help you, but you’re welcome to try Flex again next month! THEN when you try to use it again next month, they put a negative report on your credit score for trying to re-activate within 30 days of when it was frozen (SO WHY DID YOU TELL ME TO TRY IT AGAIN NEXT MONTH). Then if you email again to complain about that, they tell you to file a dispute with the credit agencies. This wasn’t a “my account didn’t have the funds” issue. This was a “your system kept declining the debit card that had $400 more than the required amount” problem. They take 5-8 days to reply to you then use “too late” as an excuse. And then they ding your credit score by 20 points for trying to use the system again AFTER THEY TOLD YOU TO TRY IT AGAIN. I’m in deep, terrible debt now due to the 3-month runaround this company’s put me through. DO NOT USE OR TRUST FLEX.

Don’t!. Run, don’t walk away from this app! I tried to give Flex a chance, I made my $15 membership fee, and sent my $949 for rent. Flex gives you a routing and account number to use to pay your rent. I entered the numbers they gave me, just as it was written for my April rent. A few days later I received and email from my complex stating that my check had bounced, and now I’m responsible for an additional $100 due to the bounce. I explained all this to Flex, sent screenshots of the email, my rent portal for proof. Flex (Manu) agreed that it was their fault and they would cover the $100. Due to the rent needing to be paid I also requested my $949 so I could just pay my rent in full myself, I couldn’t take another change of this happening again. My $949 was sent back almost immediately, but the $100–nope. Manu requested that I email him/her my account and routing number, which I thought was strange because that info should be on my flex app and they just sent me money so why would you need that. Many kept emailing me and saying that the money was sent, then he would say that there was a glitch in their system—I then started speaking with a Eliseo and they have been basically saying the same thing, one minute the money was sent and the next they need to figure out what went wrong. This has also happened to a friend of mine, unfortunately I found that out after wasting money on the membership fee and losing $100 to their bounced check. Do not use this app!! If I could give zero stars I would!

Communication/Tech Glitches. The link was sent by my management company as an alternative. I reviewed and read all the services and decided it would have positive impact on my budget. I DL the app, completed the registration process, and while reading the disclosures/terms, the process timed-out. Ok, I’d thought, “just log back in, continue where I left off”. I signed in and the app was locked on the phone verification, where I needed to continually enter my ph#, just to get a white screen and an “Ooops”, error message that my phone number wasn’t valid. When I’d already completed the registration. I eventually uninstalled the app, reinstalled to start over. When I DL app, I get the “welcome back”, screen (with my personal data still in the app) that prompts to continue where I left off which should have been the terms and disclosures. This time I get to the email verification and it freezes. I repeat the uninstall/install process 4-5 times, in which the app freezes on almost every page of the registration process. I submit a ticket to support, just to be instructed to repeat the DL/DEL app process over and over again. I eventually receive an email, and sending additional emails would only delay response and that it has been escalated to their tech team. My issue is: some products and or services require a “LIVE”, person to assist, especially those service requiring your personal data and banking information. This company has a great concept, but no phone number or option to delete your personal data.

No customer service. SCAM. About a week before rent was due at my new apartment I get an email from Flex claiming to be an alternative way to pay and split up the payments over time. I decided to go for it and signed up, got approved, and paid for the first half of my rent (460 dollars). The next morning I have an email saying that they are not able to pay my rent, but they have a self submit option (bank account info for me to enter) which will cover my rent. All is well right? Nope. My apartments resident portal requires bank accounts to be confirmed through a micro transaction of .01 dollars. All I need is the three letters that are on that charge for the bank. This happened days ago and I have been reaching out to Flex ever since. They have no customer service phone line, their system for helping you is an email service that I have received zero help from. In fact I don’t even know if real humans work at this company. Don’t believe me? Read the replies to every critical review of this app, they’re all the same automated responses. It is so frustrating that I am now down 500 dollars, will be receiving late fees from my rent, and have no idea if I will be receiving help with my rent from flex or get a refund. If you are thinking about using this service. Just don't, it has caused me so much more stress than I can handle. I will be reporting this company to my bank and if you are having issues I would recommended you do the same as well.

When it works it works. I’ve been signed up two months and neither month was covered. This month, I kept getting emails and texts to relink my property which I did numerous times. But today I received an email saying that since they couldn’t contact me they couldn’t pay my bill (which at this point would cause late fees). I believe if they were to look they would see that I reached out to customer support 3 or 4 days ago without a response. First they sent u an email with the general questions answered and you HAVE to reply to that email to get help which is dumb. I don’t want to have to talk to them and will only do so if their product isn’t working. But it takes days for a response due to demand, which really sounds like a business issue and shouldn’t be a me issue. I’m really glad I planned for this eventuality and wasn’t depending on them otherwise I would be screwed and have late fees. Luckily I paid it in full the last day before it would be considered late. Update: 2->4 stars All the issues I had are still valid. But eventually it worked and has been working 2 months now. 500 out of each check is more manageable than 1000 at one time. I really do appreciate the service even if there are flaws

Pros and cons. I have used this app once and this month has been a complete failure. They give you a 5 day grace period for the first payments but don’t inform you that you need to have the funds in by 1pm. Mind you I looked online at there website and figure out the last day to have the funds in and all it says is by the 5th with no time frame given for that day to have the funds on the account. I have emailed them and they sent me a screenshot of all the transactions made on the 5th and the last transaction was made at 6:40pm which is very weird and confusing because they have told me to have the funds in by 1pm, so I don’t understand how they were still trying to get the funds out of my account after 1pm if that’s the deadline. They really need to put a self payment option on the app so that way we don’t have to worry about this type of issues and we can just do it ourselves making it faster and convenient. I am just really upset because now I have a 3 day notice because you this app not being fully informative about the first payment. If your giving us till the 5th why wouldn’t it be until 12am on the 6th would be the deadline. I’m really disappointed because this app really helps me manage my money and be able to pay my rent without a hassle. I hope you guys make some changes real soon about this

Worked like a charm!!. Since Flex is a membership, be sure to read the cancellation policy before signing up. The current minimum payment is roughly $15 per month, due on the 15th of each month. It's incredibly simple to get started using the Flex app. By connecting into the web portal for your apartments, you can confirm your rent using the Flex app. The entire verification process only takes a few minutes, but to begin, you will need to have a bank account because payments will automatically be deducted. After confirmation, you proceed with the installment plan and decide on the payment amount and due date. On the first day your payment is due, the money must be accessible in your account. You can decide the day to make your second payment, but you must also have the money on hand that day. I was first put off by some of the negative reviews, but the majority are the consequence of individuals forgetting to make their anticipated or prearranged payments. I'm not sure if they punish you for being late or for not having sufficient funds in your account so read up on that as well. I haven't had any problems with the app yet. I enjoy using it because it gives me flexibility that aligns with my pay schedule. I would definitely recommend this app to my family and friends. I’m not 100% sure but I think this app also helps build your credit .

CUSTOMER SUPPORT NOT RELIABLE. My apartment complex made a mistake on my rent for December by acciden charging me an additional $200. I contacted my apartments prior to paying my first payment to flex and asked them (my apartment) to correct my rent (which they did) and flex still charged me the full incorrect amount. I contacted Flex customer support around Christmas time in December letting them know the error & I recieved 1 response back. The guy from flex customer support asked me for my phone number or email associated with the account. We paid our first Payment to flex which covered my entire rent and I sent that information to the flex customer support as well as a screenshot showing that my entire December rent was paid in full however flex is still charging me the additional $300 but I never got a response back, even after the holiday's. So in January I saw I still never received a response so I submitted ANOTHER message to customer support saying the same exact thing as I did the first time and I received another reply from flex asking for email/phone number, I sent that information and never received a response back again. So I tried again for a 3rd time and this time I didn’t even get an response back. I have screenshot to show my December rent has been paid in full, I can’t find a actual phone number to speak to someone from Flex customer support and they keep trying to charge me for the 300 that I don’t owe to my apartments.

Thank you for saving me. This app was the reason I didn’t end up homeless & this is my first time ever writing an app review. After covid, my partner & I broke up when I was still a full time college student & I was left with all the bills after they moved out & it was exactly then my apartment introduced Flex. I was so hesitant at first because apps like this always come with some hidden fees & surprise you but flex is different, they’re very clear about what they do & you know what’s expected of you to get what you want. The monthly fee has increased to $15 which I absolutely did not mind but I hope it doesn’t get higher than that although I no longer need to use Flex anymore. Because of flex, I was able to go on many vacations including living abroad for 2 months. Here’s my request from Flex as a former 3years long customer during it’s early days with little to no reviews on it: please do not change your mission, you’re serving the everyday American people & are lifting burdens for so many lives, please do not lose that sight in the name of making more money & you’ll always have dedicated customers who will eventually get you rich over time. PLEASE DO NOT BECOME GREEDY(RESPECTFULLY)❤️❤️❤️Thank you for making my first apartment experience easier, love you all!!!

Current Updates vs. Three Years Ago: Night and Day. I cannot underscore how thankful I was to discover Flex three years ago. It’s an incredibly useful and stress-relieving way to make your rent payments more manageable, and only having a roughly extra $20 to pay monthly in exchange is worth it. I stepped away from Flex for a while, partially because I fell behind on one of my payments and it went to collections, and unfortunately I did not have the means to pay it off until the last few months. Now that I’m using it again, it’s become far more useful starting with the first automated payment. In case the first payment gets declined, it gives you the option to manually make your payment through the app and debit your account then and there, with your rent payment coming shortly after. You can then pay your next payment in advance or even reschedule if needed. I had issues with the automated payments three years ago based on the timing of other charges, and I’m so glad to see they now let you make manual payments if the first one fails. I also work in leasing, and work/live at a property that utilizes Flex. It’s a lifesaver for so many people, myself included. That said, as with any service, read through the FAQ section of the service to make sure you understand the mechanics and decide if it’s the right move (or an eligible one based on where you live), but my recommendation is to definitely look into it.

Updating my review.... I hope that this is my last update-i just really want to say how much I’ve appreciated the assistance of Kevin. Thank you for everything!! I hate to flip flop on this company but their decisions on why they don’t allow members to have flexible accounts is really ridiculous. When I initially joined in November, I was given a “flexible” payment schedule. Several months later, during the initial stages of the pandemic, I was told that they were not working with my rental company. I was then told they’d make an exception and continue to work with me. Mind you, I have not missed a single payment and have made the schedule work even though I was taken off the flexible schedule in April. I was just told now that they look at bank history and credit score, when I have never provided my ssn to pull a credit score and my bank history remained positive during a freaking pandemic. I am cautiously optimistic as I revise this review, but I am leaving my original review just in case...Flex has worked hard to make things right after a difficult situation. My pay schedule did change which was frustrating, since I had demonstrated that I was good for the money but I’m overall happy that I’m once again able to utilize the services. My original review follows to provide context: This was a great service for me, since I do live paycheck to paycheck. However, I just got an email today saying that Flex no longer works with my property management company. Now here I am just before rent is due unsure how I’m going to come up with that much money. A little bit more notice would have been appreciated.

I have given them so many chances!. Here I come again - with another month of my rent being paid late by flex who claims my rent is not posted to my rent portal to which I sent a screenshot proving it is and still haven’t received a response. After last months fiasco of having my rent paid 4 days late for the *second* time, Kari the manager ensured me we were all squared away for this months payment. I even reached out a couple days ago to double check and confirm I was squared away and there would be no issues. The first comes around and my rent was not paid on time, as I had feared. I am FRUSTRATED!!! I’ve went out of my way to make sure they have every bit of information they could possibly need to ensure my payments are made when necessary but they fail me every month. As a single mom who struggles to pay the large amount of rent every month, flex is my only option to keep a roof over my child’s head yet every month when rent rolls around I am fearing I will be evicted because flex NEVER pays on time. The app states they will reach out if an issue arises while paying the rent yet every time it’s a day late I’ve had to reach out to see why it’s not been paid. Never ever have they went out of their way to notify they have ran into an issue so that I can get it fixed. Ontop of everything this is a service I am PAYING for and have never once had them pay my rent on time as they are supposed to.

terrible customer service. I was a Flex user since September of 2020 and absolutely loved it. Rent was coming out on time and the correct amount (I split rent with a roommate who doesn’t use Flex). Since December, things with rent have been odd since they have calculated rent way too high and I had to continue to email them to change it, and rent was paid at the last minute. In January, they paid my entire rent, roommates included, and I emailed them and told them it was incorrect. They only charged me for my rent and not my roommates. I emailed saying this was wrong and no response. Then, at the end of the month, they charged us the money we owed because of a system error and all of the money came out that week, and they then asked me to pay on the 1st of the month still even though rent was just taken out a week before. I figured I’d be able to handle it, because I normally pay relatively decent payments through flex. My February rent would not show up, and I emailed multiple people, with no response or “it will be fixed.” It was never fixed, leaving me with either paying my rent in full or getting hit with $160 late fees. Taylor from Flex told me multiple times it would be fixed, but when 10pm came around on the last day, it still hadn’t been, and I had to pay all of my rent in full this month, leaving me with basically no paycheck for two weeks. Customer service will ghost you and leave you stranded. I do not recommend.

Definitely room for improvement. Their chat bot “help” is just terrible. When someone’s need falls outside of the bot’s capabilities, well good luck! That should never be the case. I shouldn’t have to fight with a bot to get my need/email to an agent. No time has my need for assistance been able to be resolved with their chat bot. I’ve tried and it’s been 20 or more minutes wasted just to get to where it will finally allow me to submit an email request! Also, there should be a button I can press to have my monthly service fee deducted if the payment failed before. I keep my debit card locked due to past fraud, and even though the day of payment is consistent, the timing of the debit is not. I should be able to return to the app and press a button to have the fee debited at that time. Also, some months I don’t use your service. I should be able to let the app know this so they stop emailing and notifying me multiple times. I didn’t use it this month, as I was able to pay my rent in its entirety a couple weeks before it was due. I’ve received no less than 10 emails/notifications with “!!!” on them telling me to submit my payment now. I get wanting to remind people, but we know when rent is due. So just to prevent this, let me mark it’s been paid already within the app. Their customer support is nice but it’s a lot of back and forth within emails and even if you respond right away, it can take 3 days for a response. I get they are busy, but I tell you this to not wait until your rent is due to contact them if you need to resolve something before submitting payment.

Great Concept, But Needs Improvement. Before I start complaining I want to say that, Flex did pay my half of the rent in full on the 1st of the month, which was good. However, it takes them way too long to process your payment and take the money out of your bank account(It’s been processing for 2 days now). I was worried that my account would overdraft, as I have other bills being withdrawn from my account, so I had to reschedule those payments(inconvenience). The “customer service” team has no idea what they’re talking about half the time and send generic answers that you could have pulled up on the website. Customer service does nothing but cause more confusion. I’m actually going to deactivate my account after my 2nd payment is withdrawn because it’s a little bit stressful. Suggestion: We shouldn’t have to submit a request just to make our second payment EARLY. That makes no sense. Like Klarna/Afterpay/QuadPay, there should be an option to payoff your balance by simply inputting your card or bank account information. If this app is supposedly supposed to make things “flexible” why do you guys make it so hard to make an early payment or reschedule? We should be able to go to the app and do both without having to contact your terrible customer service team. This would be the perfect app if those options became available to users. It would also be better if you guys had a better customer service team.

Punished for not using the app some months!! Ridiculous!!. I loved using the app when I needed it. There came a time where my paydays changed due to a promotion and it knocked me off my regular schedule so I didn’t use flex for two months. Once things were back on track, I went back to start using it again and they had suspended my account and told me that I couldn’t request to use it again for 30-60 days! Really?!? This makes absolute zero sense to me! Why do you care if I didn’t use it for two months?? There’s no contract or anything. I think I’m being punished for not paying the monthly fee that they charge and I didn’t pay because I DIDN’T USE THE SERVICE! If this is the real issue, charge me for those two months, let me pay it and let me use this service. Anyway, this is going to cause me to be severely late paying my rent this month because my expectation was to split my rent up. I’m VERY upset about this and will try my best to get to a point where I never have to use this app ever again!! I hope my rent office will be understanding and this doesn’t cause me to get evicted! Stop claiming to help people then putting them in bad situations!

Hard to contact. I have been with Flex since the beginning. It has a lot of problems then but has got much better so I kept it. It is nice splitting payment due to the amount of my rent. The biggest problem is not being able to talk with anyone on the phone!!! Often the changes you try to make to your account are not recorded, and it causes problems in your payment schedule. Not good!!!! Over the years, in addition to membership fee each month now, there is now a new added expense of 1% of each rental payment which means an additional 1% 2x per month. That adds up pretty much with higher rents like I have. Maybe you could put a cap on that to match my credit line with you!!! It just seems like a duplicate fee like membership but a different name for the same thing!! Finally, on the settings function, you can’t set up initially the DATE of the second payment. That would help also! You can only change the amount to auto repeat, but the date has to be changed every month after the first payment has been made! Why can’t I permanently change it? I did finally get to text someone there after months of trying, and it STILL WASN’T UPDATED after he said he would update it. Also, when I told Flex in the app that my rent amount was a permanent change, it never recorded that, either, so my rent payment always has a hiccup each month due to the amount of it. How about increasing the line of credit a little so this can stop? So overall, I appreciate the purpose of flex very much, it keeps my rent credit report in good standing when it works right. It kept it paid when I was on medical leave and lessened the stress ….. as long as it was working properly! Please let us talk with a live person, and rethink the duplication of fees!

Absolutely ZERO customer service. I have been trying to apply for Flex for a YEAR and still can’t do it because their customer service is either robots or people that don’t actually read emails. The first time I applied, I forgot my credit was frozen so I go denied. Fine. I waited the 60 days and tried to reapply, but I kept getting an error message that my email was already associated with an account and would take me to the sign-in page. I would then try to sign in, and it would reroute me right back to the sign-up page where it said my email was already with an account, etc. I’ve reached out SIX times, providing screenshots, explaining the issue, even being promised that they have reset my account but I continue to have the same issue. The responses are so generic and just say, “sorry you were denied, you’ll have to wait 60 days, we take into account a multitude of factors blah blah blah”. I then respond and say I was NOT denied, and reexplain the issue I’m having, only to get this response: “I understand at the time you first applied, you were not approved, and since it has now been 60 days, you can now reapply again.” I really don’t think they even read my email!! I’ve repeatedly asked to be connected with someone over the phone because the MONTHS-LONG back and forth over email is so frustrating. I guess the app might be good if you can actually get in, but good luck getting anything fixed if you have an issue!

Garbage!!!. I was using flex for 4 months and then inexplicably the app quit working I kept getting a server error and a cannot load payment info error over and over! My rent was due flex requested funds twice my bank authorized it TWICE and they NEVER responded for the February payment so it was Feb 1,2,3 I’m freaking because my rents not paid and I emailed them at least 10 times and nobody would promptly respond and I’m stressed out because rents due! I tried EVERYTHING I deleted the app I re added my property info and my bank info 4-5 times I then paused and unpaused because NOBODY was helping me! There’s no phone customer service which is unbelievable so out of pure desperation I deleted the account thinking I would just re start the whole thing from scratch because NOBODY from flex told me it would stop me from ever using it again!! HAD I KNOWN THAT I would have never done that! I was desperate to get the app to pay my rent and then FINALLY I get a response and was told after Feb 15th I could start again after the old billing cycle ended well guess what?!?’ I was just told I CANNOT START a new account and keep using flex so now I’m completely locked out from using them apparently ever because OF THEM NOT ME!!! DO NOT USE THIS COMPANY!!!! You will regret it, I’m furious about this I would have NEVER DELETED IT HAD I KNOWN THIS!!! Just the worst experience I’ve ever had with a company that’s supposed to help you financially!!! Bradley

False Advertising, deceitful practices.. I signed up with Flex early March. Everything went without a hitch. My bank account connected, the portal used to make my rent payments also connected successfully. I was still a bit weary about how this app actually works because of the previous negative reviews, but decided to give it a try. I reached out to support with a few questions over time and always received a quick response. So I thought everything was a go to cover April’s rent and I was set with the payment schedule. The EVENING of the 31st (rent is due on the 1st) I received an email stating my property management company isn’t a partner with Flex. I’ve reached out to support to at least get a reason why or some direction since I feel like this is an error. No response...just crickets. I feel this is poor customer service and deceitful practices. I’ve been a member since early March and Flex decided to bogusly inform me that my property management company isn’t one of their partners weeks later on the 31st. The day before rent is due. Now....as I wait to hear from them, I’m having to figure out how I’m going to cover April’s rent. Notifying me less than 24 hours before the due date is unacceptable. Flex has had weeks to make this false determination. At this time I do not recommend using Flex. They’re unreliable and customer service response is slow. Again...... I do not recommend. If my experience changes, I’ll be more than happy to update this review but this has been my experience so far.

Not bad but will mess you up on one missed payment. I missed one payment because I had switched jobs and my contract didn’t start until the following week so my pay was a behind but I still managed to get it 5 days after the month began. They denied me the ability to use it for the following month which I’m like “fair” because I was late and so should have been able to use it for Octobers rent. First it told me to reapply in 30 days so I did, then it told me that I had to wait 60 days, then it told me you were late one payment in the last three months therefore it won’t work. Mind you my credit had jumped above the minimum needed to use Flex. The customer service doesnt seem to know anymore and even admitted that I do have a really good record minus the one time and then they tried to tell me “oh it’s because of the pay verification “ which I explained multiple times that I couldn’t get to them because I started a new job and my old one closed my account to access paystubs. There doesn’t seem to be a consistent reason as to why I cannot be reaccepted and honestly I may bring it up with my landlord as well because I work as a teacher and usually really love using Flex because it gives me the extra funds to buy snacks for my students for snack time but now it’s stressing me out and no one can seem to keep a consistent reason as to why I am not eligible.

Just get a credit card. Helpful in lots of ways but also very frustrating. Flex ultimately works by giving you a loan/credit card to pay your rent and then you pay them back on your paydays. However, it has very limited flexibility with payments and is predatory. Unlike other methods of finance, Flex doesn’t offer any rewards or loyalty perks for using them to pay your rent. If the money isn’t in your account on the 1st of the month your rent won’t be paid and you will incur a late fee from your landlord. There’s no option to adjust how much you pay your apartment because Flex checks the system automatically. There also isn’t an option to pay Flex with more than one card/source. My job pays me on the 5th and 20th. While Flex allows me to adjust when the 2nd half of rent is due, it doesn’t allow me to adjust when the 1st payment is due. It also does not provide me the credit to pay my rent in advance of my pay day despite using the app for over a year and always being paid this way. Any other type of finance company would work with you but flex is pretty inflexible. One month my utility bill was $200 higher than normal. While my apartment was willing to spread out the payment, they couldn’t change how much was owed in the system so Flex went to withdraw the payment and, not having the inflated amount until payday, caused me to incur the late fee. I couldn’t pay part of the payment from one card and part from another so it was very expensive, frustrating and annoying.

No customer support. There’s no actual people you can talk to. The computerized support is iffy. I sent 3 emails 3 separate days to reactivate my account and only received 1 confirmation maybe 10 mins later for the 2nd email I sent then an hour later for the third. They then send an email saying the my can’t tell you if your account can be reactivated until a couple weeks after. I was denied and I have no idea why other than I paid my rent in full for the last 3 months and have not used the flex app. Now that I need it, it’s not an option. False sense of help. Update: I was told to reach out to flex again via developer comment below my original review and now I’m just convinced they tell you to reach out to save face on reviews. They just tell me the same thing again. They said I had insufficient funds august when I paid my full rent, ok but can I reactivate it? No. Why? Because they said so. They tell me to reach out when I get the same answer AND the same customer service rep, KARY. I don’t know who they are paying to leave comments but this app only looks out for themselves. If you don’t use them, they can’t charge their fee in the middle of the month so I guess that’s why they aren’t very helpful. Also I found out they do “soft credit checks” and if you’re 550 or below you don’t qualify. Mine is above 600 and it dropped 28 points since having the app. Penalized the poor is the vibe I get from the app. Use at your own risk.

Love this app option!. FLEX allows you to split your rent into two payments! Not necessarily split into two but every bit helps! I have 3 incomes, one on the first one every Friday (helps with everything other than rent! And big one on the 24th! And My husbands is around the 26th! So this flex program is just what we needed so that just about everything would come out of the one check! It has really given us some financial freedom and we are truly blessed with apps like this one! When I first signed up I hadn’t transferred money into my account for them to pay my first portion and I deposited and reentered my payment information and said go! It worked! This month I was so sick with a sinus infection, I couldn’t even get up to check finances! Later on the 4th, (we have as 5 day grace period thank God) I checked and again flex was denied the funds out of my account because it all wasn’t in there. I went into the app and changed my account info and told them to take out a certain amount, then I reentered my payment information and entered the amount to take out and it went so smoothly I could not have asked for more! No more going to WinCo for money orders! Which, are only $1.00! Lucky they are only 1.8 miles away from home! Thank you FLEX FOR SUCH AN EASY TO WORK WITH APP AND FOR YOUR SERVICES!!

App Malfunction. A year ago, I reached out 4 times via email, which no live agent ever responds anyway. Our rent price was changed on the day rent was due to a lower rate due to us renewing our lease. Flex did not reflect the changed amount and had our balance $400 higher than it was supposed to be. We didn’t have $400 extra in our account to be taken out, so it kept declining the payment. Our property manager changed the balance, we changed the balance manually in app, AND I sent out an email ticket stating the balance was changed and put the correct amount. They never changed it, so by the time the 5th came, they said it was not paid. A week later they suspended our account for non payment, and now we can’t turn it back on, and no one is answering with any helpful information regarding the problems THEY created. I am now facing yet another issue that will put us out of flex for god knows how long. I’ve sent 20-24 emails with this “agent” and they are repeatedly telling me something is wrong on my bank’s end with processing the second payment, even though I have reached out to my bank and nothing is wrong. Flex app won’t even let me change cards on file. I’ve tried with 3 different cards, and it keeps saying something is wrong with my card issuer. Nothing is wrong. Over and over, the same email from the “agent.” I will not be paying the second payment as they won’t even f*ng accept it, and will be discontinuing future use.

The best thing to happen to me financially. Flex Is a life saver. As a very independent, young woman trying to make it in this world - I thought I never could, until flex came along. I found out about flex through my current apartment complex and really the only reason why I am renewing my lease is because of FLEX. The world is tough and trying to work 40+ hours a week and being a current student was hard but flex helped me manage my money and put food on the table with a roof over my head at the same time. •Flex helps people who can’t make that huge rent payment all at once and conveniently splits your rent in half for you to be pay it whenever the best financial time would be for you. In the beginning I was struggling a lot with everything sometimes would have to reach out to flex customer service for some questions or adjustments to my account and my stress would get to me and I was not that nice and what did I receive in return? •Probably the best customer service I’ve ever had, they actually made me a little more calm and feel better after emailing them. I really appreciated the customer services patience and respect.. I owe flex more than a good 5+ star review just because I am currently living in one of the nicest places I’ve ever lived in my life and that is only very conveniently possible because of FLEX 💜 . Thankyou flex - a very happy and thankful for your service user

Easy and Convenient. I have been using Flex for the past few months now and I must say that I never have to worry about my rent being paid. I have scheduled my two payments to come out of my paycheck every two weeks so that it is ahead of schedule. I was concerned once when I received the notice that my flex bill was lower than my previously paid amount. This occurred because my rental office had not yet posted my rent for the month. Flex starts initiating payment on the last day of the month therefore if your rental office does not post your payment until the first you may get this error. No worries just update your rent amount and Flex will continue to make the payment up until the fifth of the month. Update Sept 2023, I recently moved and was able to pause flex during my move and reconnect service at my new location. Although my new Property Management Co did not come up in the search field for Flex, there is still a process to get one added which I was happy about. My first payment was made and my rent was paid successfully. Still loving the service of this app. also, Customer Service response is timely and very helpful.

They don’t like when you don’t need them. I used it for a month and between them saying they don’t charge late fees but you should make sure you have the money in your account if you don’t otherwise they spam your account with the charge until the money is in your account they will charge your account about 6 times everyday until the money is in your account they make it seem like there here to help but there not because doing that racks up overdraft fees on your account based on your bank of course they also charge you 20 dollars for the service that also makes no sense because if your in the business of helping why charge $20 and for the people who need this type of help $20 is a lot im saying this coming from a place of needing help at first then my situation changing and me not needing this at all because breaking up your rent payments into 2 payments then having car notes light bill phone bill car insurance and a gas bill this makes no sense just pay the rent all at once but also when you cancel this if you don’t pay it in the same month you canceled it way you get paid 2 days later but it’s the 1st of another month but you canceled it they charge the same $20 dollars like you used it for the whole month that they didn’t even pay the rent for I wouldn’t recommend this it’s just a long term problem for a short term fix and I know it sounds good because of the holidays coming up but this is not it happy holidays

Terrible. I know how to use my phone properly. I set up my rent payments with their flexible option of splitting the total amount on the 1st and the 15th of the month. I put my card information on my account and made sure autopay was set on so there were no issues. The balance due was available from the moment I put my card information in on the 30th of April right before the 1st half of the payment was to be taken. Flex, for some reason, did not pay the balance that I set up so now there is a late fee and a concession fee?? I had everything done 100%, got off the flex app resting assured that everything was taken care of.. and it turns out it is a day late on my first payment! Contacting support now to figure out why this happened and see if we can reverse those late fees! I was good for the money, I had it ready, Flex had all my info, and now I have to be set back on my first month of living here because this little system just didn’t work!? I’m so upset, because it feels like I’ve been cheated and still have to reap the consequences. If my issue gets resolved, I promise to remove my review. Now I’m sitting here worried that I’ll be evicted for not paying my first month! I tried to look so good for the property manager by paying my first month with no problems, but I guess that wasn’t possible. I’ll be getting rid of my membership here and submitting cashier’s checks from now on. My tip to anyone who read this review: please make sure your rent is 1000% getting paid or else you’re in the same boat as me. Maybe don’t even use flex in the first place.

Unhappy. I’m really unhappy with flex and it’s customer service. Flex attempted once to take money out my account on January 31st before the 1st which my funds wasn’t available until February 1st since January 31st flex never attempted to pull the half of my rent money from my account which normally they supposed to keep attempting until the 5th of each month that never happened. I have now emailed there customer service at least 3 times and I got the same response each time saying they have a high volume of messages and they will get to me once it’s my turn in the que. I don’t understand why flex don’t have a customer service number that you can actually speak to someone it will make life a lot better or they can actually allow you to make your 1st payment yourself on there app like you can do with the 2nd payment yesterday I received a 3 day notice to pay my rent and if I don’t pay it on that time frame I will be facing an eviction I have a 5 year old daughter and just found out I’m expecting so rent is the last thing I need to be stressing about being that I’m high risk when I’m pregnant.. If I don’t have my rent paid in 3 days I will be responsible to pay my rent on top of trying to stop an eviction which is about $500 smh flex I’m very upset and stressed out with the way you’re handling your business my funds been available to pull since February 1st yet as of today my funds are still sitting in my account if you guys are experiencing a system issue tell your customers that be honest and make things right!!!!!

Great idea but…. I love this idea and I’m thankful for having this type of help at my fingertips, however, the app, to me, is easy to use but complicating at the same time. Upon creating an account the app tells you to select dates to set for repayments and that you’ll have the opportunity to change the dates after your account has been created. But after my account was created, I did not have the option to change my dates and after emailing an agent they told me that I will not be able to change my 1st payment’s date which to me is stupid because why tell me upon creating an acct that the feature would be available but then refuse the feature after account was created… it’s a lot I had to do the first time using this app but I do say it’s worth it. Just be sure to select the actual dates you’re able to pay back the first time because they don’t give you the opportunity to change the dates at all from my experience. Not even the second payment which, to my understanding, the 1st payment you couldn’t change but the second one you could. But you can only change the amount you want to pay in the 2nd payment which is cool I guess but not being able to change dates after the feature is mentioned that you could just… yeah… didn’t like that because it was inconvenient and unnecessary to mention that feature and you’re unable to use it.

Not a great service at all. I work for a corp. that advertised this service not needing it, I decided it wouldn’t hurt to try. They advertise it as a boost to your credit being it’s like taking a loan every month giving your credit score a little boost. I used it for 3 months then chose to pay my rent at the office. Wrong thing to do, flex still tried to take their payment, they don’t fully link with your property. Started as first of the month then second paycheck. By the second month, payment was taken out the first, second payment due 6-8 days later. By month 4 both payments were due by the 10th of the month. Being that would of been to close for my liking, I paid my rent in full to the property. When I went to reactivate flex they told me my account was suspended for failure to pay or keep giving them my money instead of the property. To me that’s wrong the idea is for flex to link with your property. If they link on first failure to pay then see your balance is zero on their second look. They should send a thank you for making payment. Bit suspend your account for not using them. Thank god mine was a test if I was in need of flex I would not be paying my rent this month, due to bad customer service (getting flex on the phone is a nightmare) to top it off they tell me my credit is too low now to resume, kicker my credit has gone up 15 points in the last 4 months. 5 & 10 higher on the other two credit bureau. I’d love for them to explain that lol

The most frustrating experience of my life. Myself and at least 15 of my neighbors are in total agreement. If you want your money to disappear and never be able to get a word from the company as to what it went to when it was taken out why it was taken out and many other missing bits of information. This is the place for you. there is no customer service phone number to be able to speak with a Line anyone can you send them emails and messages through the app? They wait days to return your call. They take your credit card information but leave out important bits of information I had hoped for a good relationship and being able to use the service but they leave out important things when they share information please be warned that if you don’t set this up at least seven days before you need it, they will not pay your rent and they will not tell you they’re not going to pay your rent. You don’t find out until the day your rent is due when you try to pay your rent. And when you email or call and try to reach someone no one responds it is simply a robot replying with more things for you to read that are not relevant. Service does not exist. I really was hoping to be able to use them but frankly it terrifies me for someone to have my banking information and then not talk to me or respond to me like a human being only like a robot so you were never given any relevant information or answers to your questions and they have your bank information and they will not respond within 72 hours. Need to cancel your account. So you have no idea what they’re going to take out or when

Love having a more balanced budget between paydays!. Who ever invented this should get a Nobel Prize! This service helps in so many ways. First, it gives the renter the ability to create a more balanced bill pay scenario between paydays. The stress of having a really tight budget the first half of the month is completely alleviated by being able to split your rent into two parts. Secondly, it makes the ability to use the debit card to pay rent, more affordable. Instead of having to pay a service charge as a percentage of rent, you pay a small, flat monthly fee to use the service. The monthly fee is less than half the percentage based fee. That's a win in my book. Thirdly, it eliminates the time constraints with complex office hours to get a paper check to office personnel in a timely manner. I don't know about you folks, but I work 60 hours a week and when I'm off work, the apartment office is closed. Being able to affordably pay this online eliminates that stress for sure. If there is an issue with their system, (it's only happened once) they will alert you and give you the ability to make your rent payment *through* their system manually, so it looks like they've also built in some fail-safes as well, which is reassuring. Overall, I really, really like this service and I genuinely am grateful for the benefits they provide.

Monthly issues!. When I initially signed up with Flex, I figured this would be great. Especially after giving access to my rental portal….I was wrong! Every month, since I signed up almost 6 months ago….I run into the same issue monthly. Even with access to my portal they question my rent amount…monthly. My portal breaks every charge down but again , it’s questioned and I receive multiple emails a day saying my account needs attention because, clearly no one is looking a the breakdown of charges on the portal. I reach out to customer service monthly to try to rectify the issue but, somehow the following month….same thing. After sending 4 emails to customer service, no response. Until, I went into the app and manually put in a different amount. Now, 2 days later customer service responds saying my rent is paid. I know it is now because, I did what Flex was supposed to do. Please do better because it’s more a hassle trying to contact Flex every month than to just pay my rent in full. My rent has never be paid after the 1st of the month until Flex! Please provide a customer service phone number because clearly the email process isn’t effective. Flex is convenient for splitting payments but, all the fees and lack of customer service is not okay!

How flexible is flex?. So this app is something recently my apartment complex has rolled out for us to pay rent. I thought it’d be really convenient to split my rent into two payments but that’s not necessarily the fact one you can’t choose your amount that you want to pay so by utilizing this program I’m not able to split my run into two equal payments because more than half of my rent comes out of my first payment and then the remainder comes out of the second part. I think we should be able to choose the amount that we are going to split up as far as paying rent. Sometimes bills are higher than in the beginning of the month and they are in the middle of the month also, not everybody gets paid on the same day so be better to have a flexible day of the week where you can have the payments come out of your account living paycheck to paycheck is the reason why I use flex but yet is not that flexible and I still feel like I’m robbing Peter to Pay Paul in a sense. I may just stop using the service altogether and just go back to the standard way of how his paying my rent before. It is convenient because it saves me a trip to the post office but I don’t have the flexibility to split my rent payments and have like the app address you’re gonna be paying more than half upfront the first of the month and then in the middle of the month he’ll just pay the remainder balance. This works for some people not all people and I’m one of those people that it doesn’t work for.

Great After Initial Problems. I assume the ability to split your rent is great when it works, but that’s if Flex didn’t have so many issues on the front end you never got to try. It took several days of attempting to create an account to get confirmation. I received an error message about linking to my apartment’s portal site, contacted Flex support, and was asked to try steps that I mentioned were already tried. I finally managed to log in with no resolution from Flex after just waiting a few days and hoping it was a fluke. Flex said I was approved to use their service, I finished setup, and just selected to Pause my membership to make sure my next payday would fall before the first payment January 1st. All was good so I went to Resume with Flex later that same day, only to be told I was denied due to my credit and could not reapply for 60 days. I contacted support again and was given a stock answer that didn’t explain why I was approved to begin with and it changed later that afternoon. If you have good credit and don’t need to use Flex support for any real answers, by all means try it! Otherwise this has been a huge waste of my time and gave false expectations. UPDATE: I’m still not sure why the initial process was so poorly executed, but I was eventually able to make use of their services and have been using Flex for a while now without issue. The app makes it easy to split my rent and keep track of payment dates. The fees involved are minimal compared to the peace of mind it gives; I no longer have to worry about not having enough funds for rent to be paid on time, and can better plan my finances for the month.

Issues not resolved. Not liking this service at all!!! My very first payment I made for my rent was successfully paid to flex however my apartment management did not receive it. I don’t like that the ONLY ways to communicate are thru chatbot or email. The wait times and having to type every detail to assure your problem is resolved is very time consuming when it could have been done faster if a live person could have looked up the information my apartment manager was looking for instead of taking days to respond. It is now time to make my rent payment for this month yet my last month’s payment still has not been paid and I’ve been charged late fees every day that have totaled over $250. Also because in my rent portal it is showing I now owe for 2 months they won’t pay this month until I pay more to reflect what is owed. This has been a nightmare for me. I’m not so upset because an error was made but the time it has taken for them to correct it and sending the requested information to my apartment management. Once this is finally resolved I will be canceling this, I really did it to help build my credit score but it’s not worth my rent not being paid on time to my property management. This has been and still been stressful ,at the time of this review I’m still waiting for this to be resolved which in my opinion should not have taken a whole month.

Great until the update then a nightmare.. I loved using this app and the ease that it allowed me to have for about five months. This month, June, they updated the app and took away the option to pay with a debit card without warning customers prior to doing so. That being said, I had to request a refund, wait for it to clear through my account, and became late on my rent. I could not pay with the ACH option. After Flex paid my first late fee, they sent out an email stating switching to debit payment was not available. One of their reps, Mar, stated I could now pay with that option if I wanted to still pay with Flex this month. I decided to do so and once the refund cleared, Mar said he would escalate my account so I could use it again this month and switch to the debit card option. Fast forward, Mar stopped helping me and Zandie took over. Zandie didn’t know anything about the updates Flex had made, was slow to respond, and was asking me to provide information I had already given throughout this whole process. It seems as though the agents are bots and not humans. All in all, I now have an eviction motion and have heard nothing back from Flex after writing them multiple times. Horrible customer service! When things are good, no worries. Lord forbid you ever have a problem or need to speak with an actual human! I am livid and want to throw the whole app away at this point. Would not recommend.

Not sure where they're buying reviews from.... I have used flex for 3 months, only 1 of them willingly. The first month they didn't withdraw the right amount to pay for my rent, because there was a credit on the account from when I paid my move-in fees. Ok cool, I'll just cancel it. I opened a case the day before to cancel my payment (no, you can't just press a button. You have to start a case with their garbage customer service team) but it turns out it takes them 2-3 days to respond to your case. Ok, cool so I can't cancel it. Just wait one more second though, it gets better. They didn't show the payment scheduled, so I thought they actually were able to cancel the payment, instead they just withdrew the money both times that month without notifying me in advance. I get paid on Friday, and they withdrew mid-week unexpectedly, which over drafted my account. Fast forward, I decide I'll give flex a chance again but I know now that there's a deadline for when to submit changes. So I submit for reactivation with 3 days before the date of payment, 2 more days than required! And still, they don't get back to me on time. There's no way to contact them by phone, and I'm 90% sure my case was auto-closed because I'm only receiving automated replies from them now. Without a doubt, this has been in my top 5 worst customer service experiences, and I work in customer service.

Good concept but TERRIBLE SERVICE. I found out my complex started using this company so I decided to do some research on it. It seemed like a good concept so to decided to sign up only to submit all of my information and be met with a never ending loading screen saying “Hang Tight” that lasted over 24 hours. I reinstalling the app and even tried doing it from a web browser only to have the same outcome. I tried to reach out to customer service only to find out there isn’t a contact number and I would have to submit an online request. After 48hrs I received an automated response with no I formation regarding my concern. Then a week later I got an email saying they were going to “escalate the issue” and again never received a reply or follow up. Over an entire month later I attempted to submit another request letting them know I had never been followed up with. I received an email from someone named Kary with another generic response of “sorry for the delay but our tech team is now working on this.” Again, there has been no follow up. I’m not sure how anyone can trust this company to pay their rent on time (according to the reviews they do not) when they can’t even give you a timely response. Also, just in case they try to reply that they have attempted to contact me like they did on other post, they did not. I originally reached out sometime in October and it is now about to be December. They are also not upfront about their service fee, I found out about that through a third party site talking about the app.

Not good business. I don’t recommend using flex. There is no customer service whatsoever. I had this app for a couple of months. The first two months were fine. My rent was paid on time and I paid them back as agreed. The 3rd month they paid an apartment complex I didn’t live at and no one was available to assist me. By the time someone did reach out…my rent was 7 days past due with late fees and they told me there was nothing they can do. I was told by a miles that once a payment is sent to the property they are unable to reverse or stop the payment. So I attempted to go onto my property portal and self pay and guess what they did…reversed and stopped the payment. So it wasn’t that they couldn’t help. They chose not to. I ended up paying flex over $700 for my rent and it never got paid so I had to turn around and pay the full months rent anyways plus the 700 they took and now they want my second payment. Lol nah. Y’all can pray for rain cause it ain’t happening. I understand being in a bind but I would rather try and pay my rent on my own than to have this company screw me over by taking my money and paying the wrong property and refusing to assist me. 0/10. DO NOT USE. or you’ll be back in these reviews mad you didn’t listen.

Works for me.....so far, so good.. This app has been a game changer for me. I live in California, land of super expensive housing costs. So being able to split rent into two even payments ( I get paid biweekly ) has helped me a lot. I could try to do this on my own, but the fact is that is very difficult to get ahead enough on one salary to do this. I have read many of the poor reviews, and I could see where this app wouldn’t work for some people. Luckily for me, my rent portal was easily accepted and my checking account info transferred across smoothly. Plus, I meet the criteria for income/ direct deposit requirements every month, ( my salary & hours worked always stay pretty much the same) so I haven’t had any issues yet. I have used the app to pay rent for about 5 months now. I was very nervous about trying it since, hey, it is rent and it’s very serious if you have any issues with payment. The times I had a question, email response has been great, usually the same day. So I’ve had a great experience. If that changes, I’ll update this review accordingly. So, I guess I’m just lucky that this app works for me. Just wanted to give a positive review now that I’ve used it several months without a hitch. Sorry that it doesn’t seem to work for everyone, though.

Loyalty down the drain! Eviction at my door.. I’ve been loyally and ON TIME making my payments with Flex since it came out well over 3 1/2 years ago. Everyone once in awhile there’s been an issue but they’ve always got it sorted. About 2 years ago one of FLEX’s payments came back returned. Not mine. Since then, Jenny who is the best worker there, got my replacement payment in with a card and resolved the matter. Since then Flex has gone in every month to my rent portal and added a DEBIT or CREDIT CARD to make my payment with no issues since I always have money in my account early! Well they did a big update this last month, here we are at the 1st, and the app says SERVER ERROR and it can’t load the bill information. Mona emailed me back just saying that my landlord disabled ACH payments which isn’t true, and that it has to be enabled for Flex to pay my rent. Which isn’t true as Flex has been using a Debit/Credit card for the last 2 years!!! I can barely get a response back, and the one I do doesn’t seem interested in helping my issue and just giving me a quick answer. My account is an exception due to Flex’s error, payments can be made through my rent portal using a CARD! You still have the card that was used last month saved on the portal! You would think when you hold up your side of an agreement and follow all the rules and NEVER miss a payment that this is how I’m being rewarded. This is a simple fix and if it’s not corrected by tomorrow then I’m screwed!! Look at my account and past history and you’ll see Flex uses a debit or credit card to pay my rent!

They make rent no big deal. This makes the app/company makes large rent feel a lot less overwhelming. It also reduces the obstacle that some banks place on accounts that limit your spending. When your rent amount exceeds your daily spending it can be a real burden or stressed for some I’m sure. I was in that position before when you could pay by check or money order and that wasn’t fun. Now with most properties going to online payment only I can’t imagine being in that position to not split up your payments. I’m lucky enough to not financially be in that position, but I haven’t forgotten that worry or stress full feeling of how am I going to buy groceries and pay rent. I love using Flex just because I can. I’m able to spread my bills out and never have an excessive lump sum leave my bank. For a person that struggled for so long to pay bills for so long Flex makes the rent payment a lot less scary and traumatizing. Once you’ve been in that position you never loose that fear of loosing it all again. On another note their customer service is quick and very kind. I did have an issue in December with my payment portal on the property end. Though the deadline was missed due to my property leasing office being closed Flex tried and communicated their best to help with the situation. After pausing my account through December they reactivated it for January. They definitely make paying rent no big deal.

I’m disappointed and had high hopes. Great idea to help people like me but Flex cost me $129 in late fees! I just moved to try to go back to school and thought Flex would be a good thing to try until my job transfer was finished and my checks started coming in regularly. I was completely wrong! First the card that I use daily and continue to use was “expired” according to them. So I updated the card information like they suggested but still they kept emailing (they don’t have a actual phone number) saying the bank won’t let them charge the card so I called the bank. The bank was extremely confused and said they are not blocking anything and to double check my card info. I checked the card information updated, made sure I had the latest version of Flex and my phone was updated but still they were having errors. The whole way they always made it seem like I did something wrong and it could never be them or their system. So now after having a $129 late fee I have to wait till the leasing office opens talk to them about this whole situation hopefully get the fee removed and pay rent 7 days late because I won’t have the full rent payment until then. I would suggest having a actual number people can call because having to wait until the next day to get a email back about something as important as paying for rent doesn’t seem smart to me or very considerate or how customers situations and how they may feel

Unreliable and unreasonable. I’ve been a customer of Flex for a little over 4 years. The first few years, I had no issues and it was great. Recently Flex has become a nightmare. In November, Flex paid rent to my property after collecting my first payment but for some reason, their payment to my property bounced. I was still within the 5 day grace period for rent to be paid on time at my property and Flex assured my partner and I that they would pay the balance before the 5th of November. By November 5th, rent was still unpaid and a late fee as well as a charge back fee was added to my balance. In good faith, Flex returned our payment to them and wire transferred us the full balance for our rent so that we could make the payment ourself. December we had no issues with them. January we decided to pay our rent without using Flex. A few days ago, we received an email stating that we needed to complete income verification to continue using Flex. The Flex account is in my partners name but we equally contribute to rent payments. We submitted our paystubs but were told only his paystubs would be considered since his name is on the account. Together we make a little over $100,000/year so we are more than capable of paying our rent directly to our property or by using Flex. A day after submitting income verification, my partner received an email stating we would not be able to continue using Flex. This came as a shock since we have been customers for 4 years. It seems like Flex is retaliating against us for choosing not to use them to pay our January rent.

Flex is a Great program!. Helps me balance out a tight budget! Flex is great. BUT, for unknown reasons to me, the Amounts tend to “Flex” from one payment to the next. I suspect it is due to the expense of water which is variable of course and varies, but it seems like my rent amounts, and therefore the Flex amounts vary as well. So far I see a pattern of an overall Increase of $110 from my first month using Flex program to my last month and current month amounts. I have tried to get answers from my apartment complex administrator but nothing so far. I sent an email to them explaining my concerns and asking to schedule a time to go over the numbers and only got a voicemail message saying to call them back. Still need to call back to set up a time to go over numbers. I work 3rd shift and not easy to have daytime meetings when I’m otherwise sleeping. All in all, Flex has been good and I am seeing my Transunion credit score go up. But, Experian knows nothing about Flex apparently and so No love on the credit report with them. Seems a bit dumb that only one out of three credit bureau’s get the reports from Flex and I am paying an additional $15/month for the service that cannot report to more than one credit beuraue/agency .

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Worst company ever!!. Do not use this company. I tried to use this company to pay my rent. I put in an application, set up the account, and I was excited to use the service. But I wasn’t able to set up the account fast enough for it to pay my first months rent. Then the following month everything was in place. I had my first payment ready for the original amount that it told me. But the night before the draft was supposed to come out my account was changed to a different amount due to fees that was not on the first months rent. There was no email notification, notify me of the change. And I had to literally find out through going on the app because I noticed that my account still had my first draft money in there. I tried to reach out to their customer service. There was no live person to talk to to plead my case. Then, after putting the account on pause, so that the company did not overdraft my account for the first payment the company put my account on hold. I sent an email to the company they said that I would have to reapply. Or wait 30 days. So I cancel the application to reapply and now I’m in eligible because of a delinquency. And you have to link your renters portal for the application. Needless to say DONT USE this company.

Trash. I just started using this service in November 2023 and it is absolute garbage. First issue - no actual humans to talk to at support. You can fight with their idiot chatbot and it'll send a support ticket; good luck getting a timely response. Second issue - my complex apparently has all of the buildings listed under one address. Flex continuously changes my billing address to that street number, causing my payments to bounce. In November I was able to force my payments to retry after I figured out what the issue was and fixed my street number. Even though I updated my billing address under my payment method, I had to do this for both payments, becausefor whatever reason, Flex would revert back to the incorrect street number. For December, the app never gave me the option to retry my payment. I updated my billing address to the correct street number and waited each time for Flex to automatically retry my payment. Each time, I got a notification from my bank saying that the payment didn't go through, and then multiple notifications from Flex saying the payment did not go through. Each time I received these notifications, I went back to the app, and my billing address had been reverted back to the incorrect stree number. After looking at their rating on the BBB's site, I'm not sure how they still even exist. It seems like they just don't care about fixing any of the issues with their garbage app and are just able to skate through by charging people fees to use their service. If you don't have to use this service, please don't waste your time. You'll just raise your blood pressure and your rent might not even get paid.

Don’t trust flex. Advertises itself as a convenient way to split your rent for you but charged a monthly fee to do it and never does it correctly. This is the third month in a row I’ve been charged the wrong amount bc I’m told “my apartment and flex can’t communicate.” Basically if my apartment raised my rent for an extra fee it messed up everything in the flex system bc the auto amount changed. In order to adjust it you have to fully cancel your membership and re enroll. Most of this is just annoying but it wasn’t until this last month that it became a problem. I tried to store funds to ensure I had enough to cover rent and flex ended up taking a different amount out of my account than I authorized to store, which was almost double. Although it took much more than what was owed for rent it kept the additional money and didn’t store it? Not sure where that money went but I can’t see it anywhere. Also will let you build credit lines but they never work either. Terrible app that will try and trick you and steal from you in anyway possible. no structure. Paid my rent in full and paid over the amount due and then charged an additional $111 for no reason. Worst decision you could make is trusting them to deal with your money. Once again (for the 3rd month in a row I’ve been overcharged even tho I only authorized a set amount)

DO NOT USE. They do not follow their own guidelines.. When dealing with monthly rent payments, the customers/users should be the number one priority. That is not the case here. The number one priority is to paint unreliable “guidelines” that the customers must follow but Flex does not. If you want to get in touch with somebody here, good luck, next months rent will be due by the time you get any “closure” because nothing seems to get resolved professionally. Just “helpful tips” and “Lex” the virtual assistant who does not actually answer your questions. Just know in order to submit a ticket for a response, it takes about 8 times for Lex to actually get that ticket for you. If you don’t see a reference number in your email inbox right away keep asking Lex until you are blue in the face, because that is the only way to get things moving. Just wait about 3-5 days for an email from Flex, once the rent period is over and you incur your late fee. Once you get your first email, don’t expect much more than Lex from Flex. This is scary how unprofessional this application can be when time is of the essence. This is not a Netflix subscription. These are payments people are breaking their backs to make, to provide a home for themselves and their families. Truly scary what happens when money is the goal and not helping people with a service. What a shame.

The most glitchy and underdeveloped app I’ve ever used. This app has given me problems since the second I downloaded it. Last month they would not re-process my rent for four days after it tried to go through a day early and my card was locked. I unlocked my card, waited for it to process again however, it was not reprocessing. Reaching support is one of the hardest things I’ve done in my life they have no phone number because they say they don’t want to put you on hold but then take anywhere from 12 to 36 hours to reply through email whenever you need anything. on top of that once I was replied to, they put me and a complete stranger in the same email thread with all of our personal information which is an extreme privacy issue for me, and the other person whom was put in this thread. They never resolve my problems and once they finally said they were working on it they said it would be 5 to 7 business days and they would let me know when my number change request was completed. I have been locked out of my account since November 30 because for some reason I was logged out automatically while trying to change my number so then I couldn’t complete two factor authentication with a number that’s no longer in service. They never let me know. They never told me anything, finally today I tried to login with the number change that I had requested and it finally worked three weeks later. I do not recommend using this app. They say they make rent easier, but they have made rent immensely harder. I’d rather pay extra money at the beginning of the month for my full amount of rent then deal with this ever again I will be canceling as soon as I get this last payment through because this app is ridiculously under developed and the support team is incompetent.

Recent Changes Ruined a Great Service. I’ve been a Flex customer for over a year and it was awesome! I live in Florida which means high rent and low wages, being able to split my payments without anxiety was amazing for both my wallet and my mental health. However, at the beginning of this month we were alerted that due to policy changes they would only be covering a portion and I didn’t find out what that amount was until near the end of the month and the new policy goes into effect 2 weeks later on the 1st. Naturally, in this current economy this threw a wrench into life and wasn’t nearly enough time to figure something out. I understand this is a business and changes happen, I just wish there was more time provided. Unfortunately, due to these changes Flex really isn’t as beneficial for me as it has been. I’ve never had an issue with the app or the company prior to this, customer service has always been timely and fantastic in my experience so if you are in need of a partial payment solution or have a really awesome credit score (which if you did it means you likely have your life together and therefore don’t need this service) then definitely go with this company!

Low credit line amount. As a long time Flex user, I am not happy with the fact after I had to originally cancel my account with a $5000 credit line for several years due to my apartment complex decision to change billing systems where Flex wasn’t supported and then I had reapply with Flex the next month but was only approved with a much lower credit line of $500. Regrettably, my apartment complex decided to go back to their old billing system because the new billing system was not meeting their expectations. So I decided to once again reapply to Flex a month later and only got approved for a $500 credit line which is not even close to covering my full rent amount of $1700 a month. I would think that Flex would see and review my outstanding billing history seeing that I have never missed a payment yet that you couldn’t restore my original credit line of $5000 or even at least $1700 just to make Flex a flexible option for my outstanding customer history. I am highly considering to just cancel my account again and not even recommend Flex to former users at all. A $500 credit line does not even come close to helping my rent budget of $1700. I would understand a lower credit line for Flex users that do not have a consistent payment history or have trouble making their payments on time. I am not just not happy repeat Flex user at all!

Rent issues. I have never once had to right a review but I’m so angry over the fact how they basically messed me and fiancé over. We weren’t emailed or texted that the 3rd would have to be our last day getting the funds but by the 3rd we had the funds ready to go and to be taken out. Everything was ready but Flex proceeded not to take the funds out and basically said “Sorry no rent cover for this month” which caused me and my fiancé to start panicking we tried emailing and emailing to get someone’s help or ask what happened in the process but nothing. No email back, nothing just the same lengthy email they send when you have an issue and then to make matters worse if you contact them when business ours are running they hit you with oh we will take a look when business hours up but legit is 3 at the moment and there business doesn’t end till 7? To make it even worse they updated on of there pages 3 days ago basically adding that the 3rd can be in some peoples cases instead of having the 5th be last day they attempt to take out your money like huh? Y’all updated the website post three days ago and didn’t give anybody acknowledgment of the changes. Im so angry and fuming that this really happened to us and for many more. It’s a big F you to our faces for putting our faith in this app and having no good customer service.

Need Rent Paid and No Customer Service Response. I signed up for Flex rent by the 3rd of the month before 5 pm EST. My application was approved and all I had to do was press the black “next” button on the “You made it to the last step” page. When, I pressed the “next” button, the website form turned into a white blank page. Confused and having tried Flex for the first-time, I thought maybe that meant the form was processed. Later in the afternoon, I refreshed my browser and was given the “You made it to the last step” page again. I pressed the “Next” button and it seems to have now processed/completed my application (this time I received a page saying “Congrats! You’ve completed setup.”). Given that I didn’t receive this page until after 5 pm EST, I am concerned that my form did not fully process my rent request for this month (October) and Flex will not be able to my rent on-time. If the rent isn’t paid by the 5th of this month (tomorrow), I will receive a $50 late rent fee. I tried contacting Flex support on Oct. 3rd and, so far, received no un-automated response from a customer service representative. I’ve never been concerned before like this about rent and decided to try Flex. I am writing this review in hopes that I receive a response and my rent can be paid so I don’t have to pay the $50 late rent fee and Flex can cover my rent until I get paid again. I have the Flex projected initial payment available in my bank account. I just need Flex to contact me as soon as possible (today Oct 4th /tomorrow Oct 5th) to pay my rent. Please assist, customer service support. It’s extremely urgent.

Life saver. Flex has literally saved me financially! I am living in an apartment, whose rent has increased tremendously. It has been extremely hard for me to save money to move and afford this rent and utilities. I can’t remember how I was introduced to Flex however, I will say that having the capability to split my rent up throughout the month has held me be able to maintain and even save in this economy, you know it is a struggle for most people. I cannot thankFlex enough for approving me and helping me. you have no idea how you are out there saving lives, and helping people survive. To the ones that complain about the fee man listen I'd rather pay that little extra now, they are paying my full rent upfront and I don't have to pay a 90-dollar late fee and scramble to get all my money together before a court date. I get paid weekly sadly and it's hard to pay bills on a weekly basis bc as soon as you get your check it's gone Flex has helped me budget and be able to keep someone to myself. Flex thank you I don't care if it was 300 or two anything you provide helps me with maintaining.

My apts not on list. My mom used it and it works great for her so she suggested it. Well my apts aren’t listed and I tried adding them but I’m required to do the footwork with getting my property manager to partner with flex. They’ve never even heard of it and why do I have to do all the work?! Don’t you want more properties to use the service?? So why isn’t flex reaching out?? This definitely could of been helpful to me and I’m sure countless other residents who live within my property. They said they can see the online service used but it’s up to me to get them to do it Edit: My apts finally signed up with flex and sent us all emails to say the service was available. I signed up but was disappointed that they said I didn’t qualify. So I dumped the app again. A week or so later Flex reached out and said they had made a mistake and I did qualify. So I re downloaded and signed up. So far 2 months in and it’s working great! I really needed this Cont: I get kicked off because I couldn’t keep up with payments but I waited the time frame required and reapplied and I’m back on. First month down without a hitch. Awesome app

Customer service is HORRIBLE. Their customer service is COMPLETELY RIDICULOUS. I’m They don’t follow through or follow up. They act like they can’t comprehend anything and they tell you anything. Seriously. I’ve been trying to do the app for over a month and a half. Initially I was told that they didn’t support my bank when the whole time they did it was just under another name. Then I ran into a issue to where I put in a bank that wasn’t my primary bank so I needed my accout wipes to reapply. I am currently working with LiLy and a sup named Kevin. I’ve been working with them since 09/21 with absolutely no resolve. Lily was able to get my account wiped the first time but when I went in to apply again I didn’t finish the application completely, when I came back later to finish it I got a message saying to email flex because they had ran into a issue. These people do not update or give responses or even attempt to see if they are maybe misunderstanding your issue. All they have to do is wipe my account again for me and they’re giving me all types of run around info. I have asked to be called over and over. Nothing. I am soo disappointed because this is the only service my apartment complex uses. Smh Update: I’m now Able to get into the app, once I put in my bank info all it says is Hang Tight, we’re crunching some numbers”. I have tried not at least 10 times. You guys portal/server/app is just horrible. I have been and still am working with you guys but it’s like nobody really knows what they’re doing.... It’s been almost 3 months now.

Flexibility, No Support. The app is wonderful and it’s nice to be able to spread your money throughout the month. Unfortunately, we’ve had a large issue with Flex. We used it to pay rent at a complex that wasn’t integrated, but now is. For whatever reason, now we can’t connect our account and despite our bank saying they see the attempts, Flex is charging $0 and so it’s not working. It’s near impossible to get support, as their customer service is ran through an AI chat bot. We’ve gone through the rounds of articulating the problem and a ticket was generated to resolve the issue with an actual representative. The issue though, is that this takes quite a bit of time due to high volume. More time than we have to take care of rent through the app because it’s not working. So now we’ve had to pay the complex directly, cannot stretch our funds this month, at the cost of a late payment due to Flex’s error and now we’ll likely be penalized by Flex at no fault of our own, if we don’t hear back soon. Again, the app is usually wonderful, but this issue defeats the purpose of the app and a less understand complex could give other’s issues. In this economic climate, that’s massive.

Good Concept, Needs to Expand More. Good concept, but very bad at communication. I had signed up and was approved and was ready to go for the 1st of next month. Everything was great. Then LITERALLY ONE DAY BEFORE THE NEXT MONTH, they email me saying my property management doesn’t support flex???? Why didn’t you tell me this before?? Why even approve me and have a chat with me and go through all this just to tell me I’m not supported on the very day before rent is due. Such an inconvenience! Thank God I worked a lot of overtime this last two weeks and hopefully I don’t miss this rent. I don’t really understand why my property management is not compatible anyway? I have RentCafe and I logged on and link everything correctly. Why do you have to have support with my actual property management? Can’t they just pay it and be that simple? There’s millions and millions of property managements out there, it’s unrealistic to support every single one out there. Just being linked up to RentCafe or whatever app we use should be enough. I’ll be looking for a similar app to this now. All in all, great concept, but such an inconvenience. This app isn’t really big yet so if someone could make a competitor and execute their mistakes, you’ll have my money and many of other people’s money.

Customer service is a JOKE! The app is TRASH!. The customer service is only through email and they just regurgitate the FAQs at you constantly without actually trying to help your specific situation. They think we must not know how to read. If I am contacting customer service it’s 9/10 my last resort. They try to push all the issues on your property manager to get you to go away. Pathetic. I signed up a month ago and the app said everything was working. It has shown the same message this entire month. The first came and said Flex is in progress and will notify of me of issues. It never paid my rent, never charged me a dime, and never notified me of an issue. I had to contact them. They said there was no balance on my account yet I can see the bill plain as day. They tell me to update my property through the app as if THE FAQs didn’t already say that. I did that several times before contacting customer service and have to wait for a reply. It is now the 3rd of the month and if my rent is not paid today I will be charged hella late fees. They said if it doesn’t process by 3pm email again. So y’all can ignore it until tomorrow and say oops? So stressful and bogus. I will just continue to pay my rent myself. Sounded too good to be true and IT IS!

Deal with Them at Your Own Risk. Don’t use Flex. I read all the terms and agreements, the lending disclosure, all the documents that they have you sign and no where does it say that 1 PM on the 5th day of the month is when they cut off paying for your rent. They repetitively state the 5th, the 5th, the 5th with no time accompanied. I had money ready for them to take out on the 5th at 7 PM and they would not take it because they said that their cut off time was 1 PM even though they attempted to pull from my account at 3 PM. They called it a courtesy pull even though it’s not a courtesy because they say everywhere, the 5th so a courtesy would be the 6th, not the same day that they say you can still make your payment. I live in a low income complex, I’m already struggling to make rent so when I signed an agreement knowing that I have to the 5th to pay, I’m thinking to the 5th to get my funds together. If it was concisely stated that 1 PM is the cut off then I would have know to have it ready by then, but I did not know so I thought that I could make the payment anytime on the 5th. Now I have to pay $1230 by the 10th or my complex will begin the eviction process. I tried pleading with Flex’s humanity but they do not care, morally corrupt because I’m still paying a monthly membership fee and still have to pay an annual fee even though they didn’t pay my rent.

Great idea VERY POORLY EXECUTED. **update** so after I got my portion of the money back from them on sunday, i did the logical thing and paid my rent, assuming flex was not covering my rent. Monday, i got a text from them saying that they did cover my rent. But its too late for me because i have already take. My half and paid it to my property managers. Fast forward to today, Here we are two almost 3 days later, and now THEY CAME BACK AND CHARGED MY ACCOUNT AGAIN! now I am $600 in the hole in my bank account. The last little $10 i had to my name is gone. I emailed them as requested, since they SUPPOSEDLY dont have any of my contact info and they did this. What the actual $&@! It has only worked for me one time. This month, idk why things happened the way they did but they have screwed me big time. For some unknown reason they were not able to submit the payment to my property managers so i had to self submit. They dont even give you all the info to enter. Tou have to input name and bank account information but all the give you is the bank account info. Anyways. I sent a message to flex support and no one ever responded so i just went ahead and did it before i couldnt anymore. Well here are several days later on a sunday(banks arent even open today) and conveniently after i cant resubmit my money reappears in my account one day after ican’t resubmit. But the instructions say if the amount gets released back into my account. This is the second time ive had issues with them resulting in late rent. Its written in my lease that if u are late twice u have to pay an extra amount for the remainder of the lease. So guess who is going to have to do that now? 🙃

Disappointed. I have been paying my rent on time through this app for almost a year. I ended up switching bank accounts, and I had to redo my direct deposit at work. The bank that I switch to told me that I could receive my funds up to two days early (which would be the 5th of each month). It was time for me to pay the first half of the months rent, and I was waiting for my direct deposit to hit. Long story short: my paycheck didn’t end up coming until the 7th, which kind of ruined me paying my Flex account on time. I spoke with someone, and they showed no compassion or caring to the fact that I have never been late paying my account. This was my very first time, and it wasn’t even because of me; it was a banking error that I had no control over. Now, I am unable to use my Flex, and I have to start paying my rent in full again. It was 100% easier to pay it through Flex, because it freed up some more money for me to make sure all my other bills for that month was paid. This is a huge disappointment for me.

Do NOT use Flex! Makes unauthorized charges. Please be careful when using Flex. I signed up to try it out and see if it would be helpful to split the rent payment but ended up being charged without my authorization. Signed up and put my rent amount as the base amount seeing that I could update my monthly amount at a later time. I had extra services added to my rent so I decided to reach out to Flex to let them know if the TOTAL monthly amount had changed. By doing that I was asked to provide them a screen shot of the bill/statement which I did and while I’m chatting with them they decide to make an additional charge that was NOT authorized they just went ahead and submitted a charge (because remember they have your card info) because according to them the portal to my property had a different amount (which was incorrect due to an error that was in the process of being corrected). No questions were asked no confirmation just simply took it upon themselves to charge my card!! I asked them at that moment to void the charge and gave them the information but Sergi refused saying it could not be undone once it went through!!! But who authorized the additional charge at that moment NOT ME the account holder so I have cancelled the service AND NEVER AGAIN!! Reporting to the BBB as a fraudulent and scam as what they did was unacceptable. Communicate with your Clients!!!

User be warned! Read the fine print!. I had been using this app for a few months now and was generally happy with the service until this month. There seemed to be a glitch and for some reason did not draw from my account. I was never alerted by the app that there was any problems like a missed payment or anything like that. I only noticed when I checked my bank account and saw the app still had not drawn from my account that there was an issue. I tried to contact customer service, which btw they do NOT have a contact number, so I sent an email. When they finally got back to me the representative told me that I was outside of the grace period and there was nothing they could do. Even though, I was NEVER alerted there was an issue with payment not being processed!! AND even though I contacted them within the grace period but they got back to me outside of the grace period there was nothing they could do!! In the fine print of their user statement it does say the app may have malfunctions, and it may NOT WORK PROPERLY. But they are NOT obligated to make it work for you no matter how long you’ve been a customer of theirs. They will say sorry for the inconvenience and invite you to try again next month. If you can find another way to pay your rent, you should do so because this is a risk, and they are NOT OBLIGATED TO THE FUNCTIONALITY OF THEIR APP.

“Service Issue”. I recently signed up with flex and was a bit hesitant because I do not play around with my bills. This month I needed a little wiggle room so I decided to use flex. When I setup my account, my property was listed. I checked my portal, my rent amount was posted timely on December 1st. I checked my account throughout the day and there was no activity. I woke up this morning to find that Flex charged my account overnight even though I received a message in the app. This message stated that they were unable to submit the payment but will provide me with self-submit account info that will pay my balance to my apartments and I would continue to make my 2 payments to Flex. I do not understand how Flex was not able to make the payment directly since my property was listed when I signed up. I decided not to move forward with Flex because, AGAIN, I don’t play around with my bills. I canceled the service and my money was credited to my account instantly. Today is the 2nd, I will not run the risk of my rent being paid late waiting on Flex to submit the total amount on their end. It’s unfortunate, I was really looking forward to this service and being able to split my payments into 2… maybe next time.

Do not depend on this service have your rent money in full just in case!!. Make sure you are prepared to pay your full rent payment without Flex help. Even after reading the negative reviews I decided to give flex a try to give myself a little financial breathing room. But flex did not work. Getting someone to respond is a nightmare especially when it has to do with something as important as rent payments. Great concept but it’s clear they haven’t worked out all the bugs. My rent was due on the 3rd I was finally responded to at 9:09pm on the 5th. Lucky I had already went a head and paid my full rent on my own. They said it was a payment processor error. I would have had to pay late fees and everything if I wasn’t fully prepared to pay. I’m just going to cancel my account and since I have heard they still try to charge you after wanting to cancel membership I’m going to put a random prepaid card on file and take my bank card off. Last thing I need is a company who only communicates via email popping back up later taking half my rent money out of my account by accident later down the road as some others have been saying in reviews. Please check the reviews on Facebook and comments under Instagram before using this service. I hope in the future they can fix all the bugs as this is a great idea just poorly executed. WOULD NOT RECOMMEND.

Customer Service and the Customer Service bot. Let me start with what I appreciate and like. I appreciate the fact that my rent payments are broken down, so I have an easier way of paying my rent. I really appreciate that and it helps me a great deal. What I don’t like is that there is not customer service support phone #. I personally don’t like dealing with bots. They cannot deal with detailed questions. I also CANNOT stand that their way of customer support is via email. So u have to put in a ticket ( which is difficult because again it dealing with a bot ) . Then your given a ticket number and you have to keep going back and checking your emails , until a agent emails you. Each question or statement,you have must be through email back and forth. That’s absolutely awful Customer Service . It’s not personable and it make the customer feel like Flex doesn’t take the time to listen to ur concerns or complaints, enough to have a live person through conversation. I rather a customer Service number , where I’m speaking to a live Agent. Hopefully, that is addressed soon.

Technical Glitch cost me $110 fee with my landlord. I’d been using flex for the past 3 years or so. Never had an issue until this month. Every time I tried to process my payment to flex it would give me an error saying, “There is a problem with your card. Please see your card issuer to fix this problem.” I tried with 3 different debit cards, with different accounts. All had the same error. Our cards worked perfectly fine everywhere else and the bank said there was nothing wrong with them, it was a glitch within the app. I checked to make sure it was updated and even deleted and redownloaded it to see if that would change anything. Meanwhile, I set it up to auto pay so they had already paid the rent for the month. I got on the rental portal to pay it myself but since Flex had already paid the rent for the month, it didn’t give me a payment option. I had to wait for Flex to withdraw their payment. My rental company then charged a $75 late fee and like $40 returned payment fee. Flex has no support line to call and figure out issues and their chat boy is just that, a bot. Not helpful at all. They get 2 stars for having been perfectly functioning for the last 3 years. But I will no longer use this service.

Not very flexible!!!. First they have the worst customer service. I wanted to reactivate my account and was told I contacted them too late in the morning the. Ok fine I attempt the next month and was told that because I did not have the funds in my account the previous time I used flex I could not reactive. My pay cycle was changed at my job to which I had zero control over AND I contacted them to ask for an extension by one day and was told no. BTW contact is by email one because they won’t give you a number. Even though they said they would not extend it a day - they did but the funds were not there because I had to pay my rent. If they would have said they were going to charge my account the extra day after their 5 days it would have gone through. Again not my fault for lack of their communication. Then when I emailed to start back up I was told in correct information about when the payment was missed which was June and they said August. I messaged back to say I’m not sure you have the right account and was rudely told they would not approve me and I could delete the app. This is unfortunately the only service like this my complex offers and I wish it wasn’t. Please work on your customer service skills and your lack of compassion for a customer that had no control of a situation that you’ve no made it difficult on.

Absolute let down & failure. I have spent the last 6 days telling Flex that my app wasn’t working and kept submitting my first payment as 0.00 after months to tell them it wasn’t working right, and some how on the backend they would make it work for “just this month.” I have multiple screenshots of them telling me to that it’s taken care of and that my rent will be covered. I have screenshots of them telling me at minimum that I would recieve a refund if my rent wasn’t covered as because their rep was sure it was handled. 6 days of being told they’re working on it and not to worry. Only to lead up today, my apt complex telling me my rent payment from Flex did in fact not go through. When I asked Flex’s rep what happens considering the mountain of emails I have from them telling me it was ok, they responded with “you didn’t submit your payment.” That’s it. No explaining how I had tried for months to get the app to work, no explaining how they told me literally yesterday that it was fine and going to work. Just blamed me. I have all the screenshots, you’re more than welcome to ask me for them. I am incredibly disappointed with how this company handled this situation. I will never work with them again and I will go out of my way to share with others what a horrible experience I had with them. 0/10

Hidden Information. So, when I first joined Flex I was under the assumption that it would draft the amount of the price for each BI-weekly payment. Upon 2 days to paying the rent it notifies us that there must be a balance of so much before they can’t pull the amount out which completely blindsided me. If your going to offers a service it’s important to go ahead a lay out ALL OF THE DETAILS! This is really frustrating to find out information on such a short notice. Also a hard credit pull after the first month has been paid but I honestly don’t know if I will stay that long. It takes FOREVER for the payment to process from the account and due to the fact that you must have a balance of so much before they pull the amount out causes more financial burden due to having to cover other things and ensuring you have over the amount to make sure they will still pull the Flex payment out. I think this is a great idea but there is much more that needs to be addressed. If your offering financial liberation by allowing multiple payments then you have to understand what a inconvenience it is to have to hold money to make sure it goes through meanwhile other things are piling up waiting for Flex to deliver. I’ve only used this one month and I don’t think I’ll be going back.

Big No Almost Evicted.. Had them for 3 months, in those 3 months I was paying an extra $250 in late fees because they will take the funds from your account only to process it for up to 4 days. So do the math rent is due on the first, but gets paid on the 5th? Almost like they want extra money because you HAVE TO PAY them back. Also, no proper way of communicating anything to any actual human. Everything is via email and will take daysssss to get a response. Then they charge you $20 every month also as a membership fee? Like huh. How does a company that’s build on helping people with rent want to take more of money? The icing on the cake for me is after paying my rent for 3 months with flex, they said my complex didn’t accept their form of payments. I was basically being evicted at this point by my apartments and had to explain that Flex shouldn’t be allowed at their property and I was fortunate enough to have the funds available to pay my own rent fully. Flex never responded and in fact responded after I asked for my money back and to close the account. It is honestly worth the $72 filing fee to small claims because of how dishonest they are. Which I have yet to decide whether or not I’ll be doing, but it’s definitely cool maybe your first month but BIG NO from me. Rather be dead broke than depend on flex to help. Don’t recommend. Find another way. This is not the company you want because if you depend on them literally, they will fail. And if you don’t have a back up then you will be evicted and homeless because you put trust into a company that literally isn’t ready to be used.

App is great when it works properly. The point of the app is great…. But only when it actually works. The support option is completely useless when the app is broken because all you get is a bot that replies to you. As if I didn’t know how the app works. Like I’m contacting support because your app is broken. I currently can’t change the date of my second payment but all I get is a bot when it comes to that. The menu doesn’t give me any other days to change it to. It let me change it this month but now I have zero options for this month so now I don’t think I’ll be able to make my second payment on time because the day it has chosen won’t work. So thanks flex for your broken app and broken support. I really appreciate the lack of customer support your app truly has. If the support was better, I’d rate it 4 stars. And only because my payments also used to be half and half like it should be when you split it but now one payment is nearly $20 more than the other and as an hourly employee, extremely inconvenient. And the fact there’s an extra charge on top of the monthly fee for using your app is absolutely ridiculous. I shouldn’t be charged extra when I already pay a membership fee and it’s not a small fee either.

Love this app!. This was the first time trying this option that was in my apartment payment app. While I had the whole amount of rent for December with Christmas coming and needing to get a few last things I thought I would give it a try. The only issue I found was when I started it and linked my apartment app account my rent is $915 which it paid that but it also added my previous months water amount of $50 so it overpaid by $50 which isn’t to big of a deal as my new lease starts Jan 1st so my rent goes up $35 or something. I just hope next time I use it which will be Jan it will pull the right transactions and total. I love that I was able to go in the app and reschedule the 2nd payment to the next week after my payday just to be safe. Then I was able to go in today and go ahead and pay the other half. It is worth the $15 a month subscription just to have it available if I need it. If I don’t need it for Feb I can cancel it for now until I need it again which would save me the $15.

Horrible Payment App, never using Flex again.. Flex is an app “that allows renters to pay their rent in smaller, more manageable installments rather than one lump sum, this can be helpful for those living paycheck to paycheck”. I for example am one of those COLLEGE STUDENTS who doesn’t have their parents credit using the app Flex to pay for my very expensive rent. I signed up for Flex thinking I could just split my rent in half each month. However, I was not aware of the insane amount of fees that come with paying my already expensive rent through the app. Not only do I have to pay my rent, I have to add almost another thirty dollars on top of that because I’m using Flex. Don’t get me started on the fact that because I’m using a credit card on Flex I get charged a card processing fee????? What in the world is a card processing fee that is so stupid. I cannot wait till I stop using this insanely expensive app that I thought would actually help me manage my money and keep me in tact for my rent that I am living paycheck to paycheck for as a college student with multiple jobs. You market yourselves as an app “for people to breather easier each month”. Not once in my eleven months of paying did I breathe easy knowing I had a Flex payment fee and a card processing fee??!?!?!?! Added to my bill every single month. Like seriously?

Worst experience ever!. We moved all the way from Nj to N.C. so we where trying to manage our money the best we could and since we saw an add for this app pop up on our rental portal we decided to give it a try. We liked our bank account two weeks prior to the first or September everything was fine. Then the day before the first of the month around 7pm I decide to check the app just to make sure again that we are good to go for tomorrow (I had already checked it that morning and the rental portal and bank account where linked everything was fine) well when I check at 7pm it says that our rental portal has disconnected and there’s no number to call all you can do is email. So you would think that they wouldn’t try to take the money out of your account on the first since I tried for almost two hours straight to reconnect my rental portal with no luck. September 1st comes around at 9 am I call my rental property to see if flex paid the rent they tell me nothing is payed so I call my bank to see if they really tried charging me and of course this scam of a company tried charging my account $544 (half my rent) without even being linked to my rental portal. This company is an absolute scam my husband emailed them to cancel everything that we want no business with them and they’re response was “well we don’t understand what’s wrong and we can’t cancel at this time unless you tell us what happened! Until then we will keep trying to charge your account the money for the scheduled flex payment” please don’t let these people steal your money! Had I not blocked my account the night before these people would have taken $544 of our hard earned money and left my family and I owing our rent.

Double charged. Was double charged in my rent payment on the first due to a past issue not being corrected when they stated it was, as a result I ended up with two open flex accounts I was told I was double charged because of that being the main issue, but even still this said issue of being double charged never happened in the past whether I had two “active” accounts or not.. doesn’t make sense for it to happen out the blue not only that but due to the double charge I had a 400$ overdraft fee on top of that resulting in 2100$ total taken from an acct when it should’ve just been 900$ this is ridiculous all because I didn’t have access to my initial account because I needed to update my phone number and reached out to them in the past to do so and was told the issue was resolved but would take a couple of days to be updated (which clearly never happened by the way) this is why the second flex account was made and ended up being the account I was primarily using to make my most recent payments these ppl are a joke now I’m being told because of canceling an inactive acct I owe another 800$+ balance that has to be paid in 45days if not it goes to collections..and I also would still owe my other half payment of rent so sounds like I’ll be double charged ONCE AGAIN make it make sense!

Bugs, bugs, more bugs, no customer service. It’s convenient to have for the sole purpose of splitting your rent payment in two. However, after using the service for various months, I can say that 9 times out of 10 there will be some sort of technical issue where I either have to self submit my rent payment, or flex needs me to update the rent amount even though they are already linked to my property’s payment system. Last month they debited my account for the first payment but it was “pending for 4 days” and then it dropped and they returned the funds to my account. Which is very frustrating. This month it didn’t automatically pay my rent, so I had to self submit my rent payment using a “virtual debit card” that flex gave me. My property charges an additional $50 service fee for using debit cards instead of linking your bank account. And flex says any third party fees will be added to my flex payments. So essentially I am paying an additional $50 because FLEX HAD AN ISSUE PROCESSING THE PAYMENT AS IT DOES EVERY SINGLE MOMTH! It becomes more a hassle just to use the service when its intended purpose is to make paying rent easier. Not to mention what you can do/see in the app is very limited. Customer service is nonexistent. Just save your money and pay rent on your own. Don’t use flex.

Paying rent with just a little less hassle. I pray that we can give these terrible, non responsive, cheap apps 0 stars! Being able to split my rent And pay a lot less is great and all but the fact I have to pay a 15$ membership fee just for it to work really doesn’t sit well with. Plus, every transaction is a few dollars every time but at least less Than my renters. If you’re willing to pay less rent with two split payments at the expense of a 15$ membership fee I’d say honestly go for this app. P.S. Why even have a membership for a renting app? Is that the only way to get money from the app?! I’m curious. And please optimize your customer service. Or please get some real customer service representatives working cuz it seems like a lot of people aren’t getting through to guys. Myself included. Oh yeah, if you don’t have the money in your account early morning on the first , they will try to take out your money over and over again. What they don’t tell you is that they add an extra fee even though it’s still the first !!! So basically you’d need to pay rent a day before or early early morning because it wasn’t even the afternoon when they told me the payment didn’t go through. These people really don’t care for you or your money.

Always room to improve. I’ve been using flex for almost 2 years now. It is helpful because I took a pay cut and wasn’t able to pay my rent like I was with one paycheck. So I had to start splitting it up and it just helped to be able to do this. The only issue I’ve had with them in two years is their customer service process. It’s not ideal and they should have a customer service number. Because sometimes putting in a request through an AI system chat box and waiting for someone to email. You is infuriating when you have a situation that needs immediate attention. Then the email you and don’t respond to your questions or follow up questions. They give you a script. The script has no follow up or additional help and I’ve put in several requests for a response and didn’t get one from a live person. That is the only issue I’ve had because I’ve literally only had one problem in two years and it’s recent other than that. This is a great program great app. They just need to improve their customer service process.

Communication is not good. I have been using this app and service for months and up until October I had no issues. Until recently due to an issue on Flex end they were having trouble submitting my payment to the apartment complex once they took it from my bank account, which caused my payment to be late and my apartment complex charging me a fee. Luckily my apartment complex had me submit the text I received from Flex and they reversed the fee, however I reached out to Flex first and because the communication is only through email their response time is horrible and I never received an answer back as to how this would be resolved. After this I have had nothing but issues with Flex. I no longer have access to the app and the only thing I keep getting told is to uninstall and reinstall the app because my account is still active and this does not help I have done this over 10 times with still no access and Flex has not responded with a solution, also because I have no access I was not able to change my 2nd payment date so I emailed with a payment date change request and they emailed me back stating they would change it and it was approved. However, they took my money anyway early causing something else I had to pay to fall into default. I have sent multiple emails about all of these issues with no resolution. Now my December rent is almost due and I still have no access to my app account and I haven’t heard anything about anything. This is horrible customer service and the communication needs to be changed. Communication via email is not a good solution when dealing with money especially when the turn around is multiple days later or none at all.

Live agents needed. We need live representatives to consult with on the rare occasion that technology fails between FLEX and the apartment complex after FLEX has received customer payment on time. I understand the work around currently in place is a prepaid card feom FLEX for the full rent amount owed that the customer can self submit to the apartments however, the work around also fails if the apartment balance is even one cent different from the prepaid card amount the apartment system will not accept the payment after the 3rd of the month additional fees are added 12am on the 4th day. FLEX payment amount is available up the 5th day at 8pm EST. If FLEX’s self submit prepaid card is not received until the 4th or 5th it takes an act of congress to get apartment management to remove late fees so the balance matches the amount of the prepaid card. There is no toll free number to call so a FLEX representative can confirm the tenant did submit the required payment in enough time to avoid late fees being applied and should not be penalized additional fees for failed communication and timely payment exchange between FLEX and the apartment complex. This makes no scense for apartments to promote FLEX as a payment option and yet have no real time access to conflict resolution when either party has technical issues and the tenant has followed all available instructions to secure timely payment and still gets late dees and notice to vacate delivered to when my payment was delivered to flex by the 3rd. This has happen to me twice, caused great anxiety, and hours of sitting in the management office pleading for resolution, understanding, and providing proof my payment to flex has been taken from my bank account. And I had to pay late fees that truly did not owe.

NEVER USE THIS APP. I wish I could scream from the rooftops! Never use flex to pay your rent. They will absolutely let you down and NOT pay your rent and you’re left scrambling to figure out a way how. I have used this app for MONTHS to pay my rent without an issue. Yesterday I got a notification I needed to relink my property. I have not moved and this is the same apartment I have been paying on. Flex no longer works with my rent portal and will not pay my rent in full. I received absolutely no notice of this. I received an email yesterday, March 1st at almost 4 pm telling me to relink my property. When I tried to relink the app showed I was unable to. Now I do not have a way of paying my rent, they have not responded to my email. This is absolutely disgusting! You pay all of these fees just for them to NOT pay your rent. I never leave reviews but this app is absolutely terrible and they do not care. They want your money. Now, here I am on the 2nd of March having to find a way to work with my apartment to pay my rent. This app is useless. Put your money in a more reliable rent payment app. Or better yet, if you’re able to pay half of your rent before rent is due and pay the second half on the first that would be so much better than using this terrible service.

Disappointing and too risky. I’ve been using flex for over a year and I do like it…when it works. At the beginning of this month flex was said that my rent amount had not been posted by my apartment, even though it had. This looks to be an issue with a lot of other users this month. In a panic and hopes to help flex get the correct amount to be paid in the system I had paid with the flex account in my apartment’s resident portal. It only made it worse as it made the amount show up as 0 in the system, causing me to be unable to make my first payment to flex. I contacted customer service, opened a ticket with them via email and was trying to get it figure out over the course of a week to no avail. The last email I was sent said they were going to give me a way to pay them outside of the app and to keep an eye out for it. I never received that email, the rent payment ended up getting reversed and I had to pay my regular rent plus $80 in late fees to my complex. I have not heard back from them in 5 days. Before this last email it generally took them a day to reply. I’d love to continue using flex but if there’s a possibility of this happening I’ll have to discontinue it. My apartment sends a letter to vacate if you’re even a day late.

Refuses to Admit Error. Flex Payments failed to take my first payment for the month of July, despite my having sufficient funds within the five day window. At no point was I contacted by Flex Payments that they were unable to process my payment and pay my rent. Instead, the app continued to state "We're processing your payment! If there's an error, we'll contact you." I did not find out Flex hadn't paid my rent until I was threatened with eviction. When I reached out to customer support, I was informed that it was my responsibility to inform Flex Payments that there was an error and did not do so in time for them to pay my rent. Again, I had sufficient funds and the app informed me that IF there was an error FLEX would contact ME--they never did, aside from a single text on the first to inform me of what my payment amount would be. Flex continues to insist that it was somehow my responsibility to inform them of the error despite it being an error on their part with their technology and platform. I have seen other similar complaints on the BBB in which, similarly, folks have not discovered Flex had an issue remitting payment until they were threatened with eviction by their landlords. Clearly Flex's technology has several issues including a lack of timely communication, incorrect balances shown, and issues connecting with bank accounts despite their having sufficient funds. I do not recommend you use this service until they have demonstrated they are able and willing to learn from their mistakes, make things right with their customers, and improve their technology to avoid such extreme errors and mismanagement.

HORRIBLE SERVICE!. My apartments offered this service when I moved in a few months ago. I thought it would be great for emergencies. I signed up for it but never actually NEEDED it so I emailed customer service to deactivate my account. They claimed they did. I even have email confirmation from them. Fast forward a few months later when I actually NEED to use this service they tell me my account cannot be reactivated due to multiple payment issues…. HOW if I requested a account deactivation months ago??? So this means they never deactivated my account and have been trying to pull money from my bank for months. This is absolutely ridiculous. I offered to even email them proof that this was an error on their part but they ignored my email. This is why there should be a phone number that you can call because the complete lack of communication just made you guys receive a bad review. Don’t use this service it’s unreliable and no real customer service. UPDATE: Flex replied to my review asking me to email them in order to get my account reactivated just for me to contact them as asked and be told I still can’t reactivate my account! Customer service is horrible. They literally repeat the same lines and don’t actually try to help you with your specific issue. Avoid this company!

Flex unreliability. Every month I keep getting text messages telling me that flex is having issues getting my payment to go through. So I see a “processing” charge in my bank account and a “non payment” in my property management account. So before my rent becomes delinquent, I change payment methods. Now I have 2 “processing” charges in my boa account, one in which they definitely processed and the other still processing. This was completely unacceptable and the opposite of why I signed up for Flex. Please get your IT department together because if I’m paying a “membership fee” for a service I’m not receiving, why would I continue to give money to a service I’m not receiving? Im going in debt instead because the funds you’re playing around with until you “figure it out”, are funds I need to pay other bills with. Sorry but not sorry I’m not financially connected enough to just throw money at every company that claims there here to help. I reached out via email with no response 4days ago. What a hack “Disgruntled customer who tried hard to be patient and humble about the technicalities”

Updated Review. I will say a lot has changed - my experience went from great to worse to good. I don’t mind change, but when it comes to our livelihood, that’s when it becomes an issue. However, some changes that I like is that - you can pay ahead of time (however, it just sits in your flex funds). I wish it can be debited out of your bank acct if you choose to pay early since our apartments lets us pay 5 days earlier. Now we don’t have to mess with our apartments portal as before - which was a nightmare because some people need that type of access from the leasing office (I was locked out of mine because I am using flex). Another change I would like to see implemented, is real customer service. When I’m facing issues, I can’t afford to wait on an email - I need to speak with a live representative. Other than that, changes made: when Flex faces technical issues, they pay your late fees. Now for some, including myself - I am never ever late - so seeing that on my account really hurts but things happen and I am truly grateful for this opportunity to use Flex. The majority of my apartment neighbors all use Flex & it’s a blessing to us all. Thank you.

Split Payment Service. This has been a life saver for me. I am a single parent with two girls. Not having to worry about one entire check going to rent all at once is a god send! I can manage my other bills between the split and I’m not over-drafting my CU account anymore to pay bills like before. You get the same flexibility home owners get with a mortgage, but with rent. This service would save SO many people whom struggle if it was offered everywhere people rent housing from. All the rental properties don’t care about the “little man.” This helps everyone who makes enough to rent but lives check to check. I’m grateful the place I rent from offers this service and they’re not slum lords. I make a handsome salary, but everyone is well aware by not that, that is not enough. You almost need two full incomes to survive, especially if you are a single parent raising multiple children. This helps. I haven’t had one issue with the app. It’s fast, and accurate. Some people had had problems with the flex funds being weird but I have not. Hope more people have access to this in the future.

Warning, DO NOT USE!!. *edit* Based on other peoples reviews on here, I emailed the one they’re replying back to peoples concerns. I have no heard back from them for 5 days. Do not fall for the “We couldn’t locate your acccout. Please email us” responses. Flex will NOT help you. Hello, I’m writing this review to warn the next person Flex does wrong. I thought this app and service was great, especially with splitting your rent in half. After setting up Flex & completing my first payment. I attempted to change my card on file and received and error because I typed in the wrong expiration date. Mistakes happen. I enter the right expiration date correct and received and error message saying to contact my card issuer. So I call Chase Bank and they stated they saw a rejection because of the expired date being wrong but no other attempts after. I contacted Flex, and after 1 week and half. 3 calls to Chase Bank fraud later… this company, Flex, gives me a resolution. They state that I should 1. Get a new card and try again 2. Ask a friend if I can use their card and pay my friend directly monthly 3. Keep the current card on file and cause my other account to over draft. Basically Flex said, it’s not our problem, it’s yours. They never called me or tried to make it right and now I’m stuck with them over drafting my other bank account because they cannot fix their system. DO NOT USE THIS SERVICE.

It was just in time. They say God works in mysterious ways and the more and more he works miracles in my life the more iam convinced. Iam a small business owner and with the increase in material cost and the economy down in the dumps jobs have been hard to get this last year so it’s been a struggle and it seems I have been getting just enough jobs to cover bills and June was rough and I was stressed out of my mind rent was due I only had about 1200 bucks and needed another 1000 to pay rent and phone. I was about to have a conversation with my son and I was gonna tell him to call his mom and see if he could go live with her and it was breaking my heart to have to do that and as I went to his door and was ready to knock I got a email from the Managment company and So I turned around and went to my room and read about flex . I couldn’t believe it this was what I needed . I filled out the form and was approved to pay 1100 and pay the balance in 2 weeks . It was almost exactly what I needed I was like man God rthankyou. And thankyou Flex you have a wonderful program and it came just in time . Iam very excited about this and have told many people. About it .

Used to Love. I’ve been using flex for I believe about two years. I’ve only had one previous issue that was resolved. However, Flex processed my rent payment on the cut off day (which is the 5th of the month), took the money from my account, then my portal had an issue so it didn’t pay my rent. I was emailing all day on the 5th to make sure it went smoothly, then realized it took the money out so thought I would be okay. I was served a notice to my door later on that day & checked my portal to see the rent not paid. I received an email finally on the 6th that my rent portal wasn’t working & I reached the cut off. Confused, I showed my bank statement that it paid & they said it was “pending” doesn’t mean processed. I was frustrated the rent didn’t go through my portal & NO ONE contacted me so I can correct the issue before their cutoff. Rent processed at 11am then they had the whole day to contact me & didn’t, now I am permanently unable to use Flex & also unable to pay rent. There needs to be a way to process payment on the app to avoid having to wait. & there should be better communication when there are issues. The fact they couldn’t make an exception when I still have the funds “processing” is beyond me. Thank God for savings.

Worked Great at First…then, not so much. I heard about Flex from my apartment complex back in the spring and decided to try it out and it worked perfectly fine in July…I got some emails throughout July that there were some changes and some accounts would be affected (like the due date changing from the 5th to the 3rd)…nothing on my end changed. They claimed that they “couldn’t detect sufficient funds” in my payment account by the deadline on the 3rd and wouldn’t be covering my rent for August…the funds were there and I responded to them that I had the funds sitting in my account, but they still just said “Flex couldn’t detect sufficient funds” and to email them between the 15th and 31st of August to reactivate my Flex account for September. So, I email them after both receiving an email and a text from Flex to email them to get my account reactivated…I did and they tell me that “because there were not sufficient funds at the beginning of August, my account wasn’t going to be reactivated moving forward”…so, if that was the case, why was I told three different times to email Flex to reactivate my account…if the reason they gave me for not reactivating my account was so, then I should’ve been told about that at the beginning of August. I again told them I had the funds at the beginning of August and they again did NOT listen to me, & didn’t help me…the reason I’m so mad is because I had sufficient funds by their stated deadline and for whatever reason their system couldn’t “detect” the funds, and they refuse to admit that there may have been a glitch on their end. I’ve been seeing a lot of others with similar issues. Flex was wrong for this and unless their computer system is perfect, which it’s not, they should have considered that and listened to me when I told them numerous times I had more than enough in my account.

Flex is a great tool HOWEVER setup support is horrible. It took entirely too long (almost a year) for the Flex support team to fail to identify the property I rent from uses an alternate physical street address for the Flex program enrollment, which happens to be different from my actual apartment unit address. In order to successfully sign up for flex, I had to use the address of the property’s main office, then include my apartment unit # (which is not my actual address) After multiple visits to the property management office and multiple email & online chats with the flex support team NO ONE proactively told me how to address the issue. Then one random day, while on the flex website I was trying to figure it out and I noticed every apartment unit was under one street address (e.g., the apartment complex has a different street address depending on what side of the apt complex you live on) at which point I realized what was happening. ***Update the address screen can now locate the correct street address when linking the property in flex. *** I noticed a minor problem with the flex account “property address” in settings, it still shows the wrong street address for my specific apt number.