Flex - Rent On Your Schedule App Reviews

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Good Concept, Needs to Expand More. Good concept, but very bad at communication. I had signed up and was approved and was ready to go for the 1st of next month. Everything was great. Then LITERALLY ONE DAY BEFORE THE NEXT MONTH, they email me saying my property management doesn’t support flex???? Why didn’t you tell me this before?? Why even approve me and have a chat with me and go through all this just to tell me I’m not supported on the very day before rent is due. Such an inconvenience! Thank God I worked a lot of overtime this last two weeks and hopefully I don’t miss this rent. I don’t really understand why my property management is not compatible anyway? I have RentCafe and I logged on and link everything correctly. Why do you have to have support with my actual property management? Can’t they just pay it and be that simple? There’s millions and millions of property managements out there, it’s unrealistic to support every single one out there. Just being linked up to RentCafe or whatever app we use should be enough. I’ll be looking for a similar app to this now. All in all, great concept, but such an inconvenience. This app isn’t really big yet so if someone could make a competitor and execute their mistakes, you’ll have my money and many of other people’s money.

terrible customer service. I was a Flex user since September of 2020 and absolutely loved it. Rent was coming out on time and the correct amount (I split rent with a roommate who doesn’t use Flex). Since December, things with rent have been odd since they have calculated rent way too high and I had to continue to email them to change it, and rent was paid at the last minute. In January, they paid my entire rent, roommates included, and I emailed them and told them it was incorrect. They only charged me for my rent and not my roommates. I emailed saying this was wrong and no response. Then, at the end of the month, they charged us the money we owed because of a system error and all of the money came out that week, and they then asked me to pay on the 1st of the month still even though rent was just taken out a week before. I figured I’d be able to handle it, because I normally pay relatively decent payments through flex. My February rent would not show up, and I emailed multiple people, with no response or “it will be fixed.” It was never fixed, leaving me with either paying my rent in full or getting hit with $160 late fees. Taylor from Flex told me multiple times it would be fixed, but when 10pm came around on the last day, it still hadn’t been, and I had to pay all of my rent in full this month, leaving me with basically no paycheck for two weeks. Customer service will ghost you and leave you stranded. I do not recommend.

Worked like a charm!!. Since Flex is a membership, be sure to read the cancellation policy before signing up. The current minimum payment is roughly $15 per month, due on the 15th of each month. It's incredibly simple to get started using the Flex app. By connecting into the web portal for your apartments, you can confirm your rent using the Flex app. The entire verification process only takes a few minutes, but to begin, you will need to have a bank account because payments will automatically be deducted. After confirmation, you proceed with the installment plan and decide on the payment amount and due date. On the first day your payment is due, the money must be accessible in your account. You can decide the day to make your second payment, but you must also have the money on hand that day. I was first put off by some of the negative reviews, but the majority are the consequence of individuals forgetting to make their anticipated or prearranged payments. I'm not sure if they punish you for being late or for not having sufficient funds in your account so read up on that as well. I haven't had any problems with the app yet. I enjoy using it because it gives me flexibility that aligns with my pay schedule. I would definitely recommend this app to my family and friends. I’m not 100% sure but I think this app also helps build your credit .

They don’t like when you don’t need them. I used it for a month and between them saying they don’t charge late fees but you should make sure you have the money in your account if you don’t otherwise they spam your account with the charge until the money is in your account they will charge your account about 6 times everyday until the money is in your account they make it seem like there here to help but there not because doing that racks up overdraft fees on your account based on your bank of course they also charge you 20 dollars for the service that also makes no sense because if your in the business of helping why charge $20 and for the people who need this type of help $20 is a lot im saying this coming from a place of needing help at first then my situation changing and me not needing this at all because breaking up your rent payments into 2 payments then having car notes light bill phone bill car insurance and a gas bill this makes no sense just pay the rent all at once but also when you cancel this if you don’t pay it in the same month you canceled it way you get paid 2 days later but it’s the 1st of another month but you canceled it they charge the same $20 dollars like you used it for the whole month that they didn’t even pay the rent for I wouldn’t recommend this it’s just a long term problem for a short term fix and I know it sounds good because of the holidays coming up but this is not it happy holidays

The best thing to happen to me financially. Flex Is a life saver. As a very independent, young woman trying to make it in this world - I thought I never could, until flex came along. I found out about flex through my current apartment complex and really the only reason why I am renewing my lease is because of FLEX. The world is tough and trying to work 40+ hours a week and being a current student was hard but flex helped me manage my money and put food on the table with a roof over my head at the same time. •Flex helps people who can’t make that huge rent payment all at once and conveniently splits your rent in half for you to be pay it whenever the best financial time would be for you. In the beginning I was struggling a lot with everything sometimes would have to reach out to flex customer service for some questions or adjustments to my account and my stress would get to me and I was not that nice and what did I receive in return? •Probably the best customer service I’ve ever had, they actually made me a little more calm and feel better after emailing them. I really appreciated the customer services patience and respect.. I owe flex more than a good 5+ star review just because I am currently living in one of the nicest places I’ve ever lived in my life and that is only very conveniently possible because of FLEX 💜 . Thankyou flex - a very happy and thankful for your service user

Horrid service!!!!!!!. I was recently a member of the flex payment app, and was able to use Flex to pay my rent for one month when suddenly, Flex decided that my account had a balance on it that even though I could prove wasn’t on it, and the rental office itself also confirmed Flex eventually stopped helping me they would not allow me to change any information or support my claim, and as a result I wound up having to overextend myself, which in turn dropped my credit score and caused other delinquency‘s to show up they then proceeded to cancel my membership and make me wait 30 days and now that the 30 days are up they have resubmitted my credit info, but now Deem that my score is too low to use even though me having to overextend myself flex played a part in. The responding between us was horrible and I have received little to no help from Flex. I would not recommend this to anyone as it does not serve the people and they barely respond back to you I guess in all totality I should’ve known better. Mike Hires My family and I were negatively affected by their actions, and unfortunately, they failed to rectify their mistakes. Despite their claims of honesty, it seems that they have been nothing but dishonest!!!

Flex unreliability. Every month I keep getting text messages telling me that flex is having issues getting my payment to go through. So I see a “processing” charge in my bank account and a “non payment” in my property management account. So before my rent becomes delinquent, I change payment methods. Now I have 2 “processing” charges in my boa account, one in which they definitely processed and the other still processing. This was completely unacceptable and the opposite of why I signed up for Flex. Please get your IT department together because if I’m paying a “membership fee” for a service I’m not receiving, why would I continue to give money to a service I’m not receiving? Im going in debt instead because the funds you’re playing around with until you “figure it out”, are funds I need to pay other bills with. Sorry but not sorry I’m not financially connected enough to just throw money at every company that claims there here to help. I reached out via email with no response 4days ago. What a hack “Disgruntled customer who tried hard to be patient and humble about the technicalities”

“Service Issue”. I recently signed up with flex and was a bit hesitant because I do not play around with my bills. This month I needed a little wiggle room so I decided to use flex. When I setup my account, my property was listed. I checked my portal, my rent amount was posted timely on December 1st. I checked my account throughout the day and there was no activity. I woke up this morning to find that Flex charged my account overnight even though I received a message in the app. This message stated that they were unable to submit the payment but will provide me with self-submit account info that will pay my balance to my apartments and I would continue to make my 2 payments to Flex. I do not understand how Flex was not able to make the payment directly since my property was listed when I signed up. I decided not to move forward with Flex because, AGAIN, I don’t play around with my bills. I canceled the service and my money was credited to my account instantly. Today is the 2nd, I will not run the risk of my rent being paid late waiting on Flex to submit the total amount on their end. It’s unfortunate, I was really looking forward to this service and being able to split my payments into 2… maybe next time.

User be warned! Read the fine print!. I had been using this app for a few months now and was generally happy with the service until this month. There seemed to be a glitch and for some reason did not draw from my account. I was never alerted by the app that there was any problems like a missed payment or anything like that. I only noticed when I checked my bank account and saw the app still had not drawn from my account that there was an issue. I tried to contact customer service, which btw they do NOT have a contact number, so I sent an email. When they finally got back to me the representative told me that I was outside of the grace period and there was nothing they could do. Even though, I was NEVER alerted there was an issue with payment not being processed!! AND even though I contacted them within the grace period but they got back to me outside of the grace period there was nothing they could do!! In the fine print of their user statement it does say the app may have malfunctions, and it may NOT WORK PROPERLY. But they are NOT obligated to make it work for you no matter how long you’ve been a customer of theirs. They will say sorry for the inconvenience and invite you to try again next month. If you can find another way to pay your rent, you should do so because this is a risk, and they are NOT OBLIGATED TO THE FUNCTIONALITY OF THEIR APP.

Absolutely ZERO customer service. I have been trying to apply for Flex for a YEAR and still can’t do it because their customer service is either robots or people that don’t actually read emails. The first time I applied, I forgot my credit was frozen so I go denied. Fine. I waited the 60 days and tried to reapply, but I kept getting an error message that my email was already associated with an account and would take me to the sign-in page. I would then try to sign in, and it would reroute me right back to the sign-up page where it said my email was already with an account, etc. I’ve reached out SIX times, providing screenshots, explaining the issue, even being promised that they have reset my account but I continue to have the same issue. The responses are so generic and just say, “sorry you were denied, you’ll have to wait 60 days, we take into account a multitude of factors blah blah blah”. I then respond and say I was NOT denied, and reexplain the issue I’m having, only to get this response: “I understand at the time you first applied, you were not approved, and since it has now been 60 days, you can now reapply again.” I really don’t think they even read my email!! I’ve repeatedly asked to be connected with someone over the phone because the MONTHS-LONG back and forth over email is so frustrating. I guess the app might be good if you can actually get in, but good luck getting anything fixed if you have an issue!

No customer support. There’s no actual people you can talk to. The computerized support is iffy. I sent 3 emails 3 separate days to reactivate my account and only received 1 confirmation maybe 10 mins later for the 2nd email I sent then an hour later for the third. They then send an email saying the my can’t tell you if your account can be reactivated until a couple weeks after. I was denied and I have no idea why other than I paid my rent in full for the last 3 months and have not used the flex app. Now that I need it, it’s not an option. False sense of help. Update: I was told to reach out to flex again via developer comment below my original review and now I’m just convinced they tell you to reach out to save face on reviews. They just tell me the same thing again. They said I had insufficient funds august when I paid my full rent, ok but can I reactivate it? No. Why? Because they said so. They tell me to reach out when I get the same answer AND the same customer service rep, KARY. I don’t know who they are paying to leave comments but this app only looks out for themselves. If you don’t use them, they can’t charge their fee in the middle of the month so I guess that’s why they aren’t very helpful. Also I found out they do “soft credit checks” and if you’re 550 or below you don’t qualify. Mine is above 600 and it dropped 28 points since having the app. Penalized the poor is the vibe I get from the app. Use at your own risk.

Changed card. I received a email from Luke at Flex on the 29 th of September stating my debit card had failed the first payment scheduled for October 1st. 2023. I replied in this email and said I had to cancel my debit card because of a charge I didn’t recognize and so therefore my account was locked until I would receive a new card. I therefore changed the card to a Capital One credit card that has plenty of credit to cover my payment for rent for the month of October. I also replied that I would as soon as I got my new card I would apply it back to my Flex account because the account has enough money in it for the second payment. I checked this morning and Flex again said that payment had failed even though Flex has the Capital One account on file. I appreciate the payment schedule but I don’t appreciate being called a liar saying payment failed when I did all that Flex asked of me to prepare my for my first payment. I have not even had a charged filed on my credit card YET!!! I guess I am being called a liar by an AI BECAUSE NO HUMAN HAS CHECKED MY ACCOUNT YET!!! Who is in error here ? I know who is ! IT’s October the first falling on a Sunday when no one but AI is working and therefore common since is not available to see the error.

Hidden Information. So, when I first joined Flex I was under the assumption that it would draft the amount of the price for each BI-weekly payment. Upon 2 days to paying the rent it notifies us that there must be a balance of so much before they can’t pull the amount out which completely blindsided me. If your going to offers a service it’s important to go ahead a lay out ALL OF THE DETAILS! This is really frustrating to find out information on such a short notice. Also a hard credit pull after the first month has been paid but I honestly don’t know if I will stay that long. It takes FOREVER for the payment to process from the account and due to the fact that you must have a balance of so much before they pull the amount out causes more financial burden due to having to cover other things and ensuring you have over the amount to make sure they will still pull the Flex payment out. I think this is a great idea but there is much more that needs to be addressed. If your offering financial liberation by allowing multiple payments then you have to understand what a inconvenience it is to have to hold money to make sure it goes through meanwhile other things are piling up waiting for Flex to deliver. I’ve only used this one month and I don’t think I’ll be going back.

Flex does not care. I used this for a couple of months and it was good and made it a little easier. However, the customer service is almost non-existent. If you read in the help center under “how it works” it says they take out the first payment on the DUE date. They have been taking out the first payment on the last day of the month instead of the first, which is when my due date is as I confirmed it with my apartment the same day. It says it will automatically make the payment when flex sees that funds are available, however they took out my payment anyway when funds were NOT available and caused my account to overdraw. I emailed multiple times to get a response and finally someone emailed back. There is no number to call so everything must be through email. She says it always pays the day before the date it’s due but flex states MULTIPLE times it will take the first payment ON the due date of rent. She gave me no answers and kept repeating the previous email saying nothing to explain why what she is saying is right and the entire app and business premise is wrong. Planning to stop using flex and considering a law approach if everyone refuses to give any assistance. Especially through times like this where a lot of people live paycheck to paycheck, flex does not care if funds are not available they will overdraw your account. It is IMPOSSIBLE to talk to anyone from Flex. It takes you to a bot that bugs out constantly

Deal with Them at Your Own Risk. Don’t use Flex. I read all the terms and agreements, the lending disclosure, all the documents that they have you sign and no where does it say that 1 PM on the 5th day of the month is when they cut off paying for your rent. They repetitively state the 5th, the 5th, the 5th with no time accompanied. I had money ready for them to take out on the 5th at 7 PM and they would not take it because they said that their cut off time was 1 PM even though they attempted to pull from my account at 3 PM. They called it a courtesy pull even though it’s not a courtesy because they say everywhere, the 5th so a courtesy would be the 6th, not the same day that they say you can still make your payment. I live in a low income complex, I’m already struggling to make rent so when I signed an agreement knowing that I have to the 5th to pay, I’m thinking to the 5th to get my funds together. If it was concisely stated that 1 PM is the cut off then I would have know to have it ready by then, but I did not know so I thought that I could make the payment anytime on the 5th. Now I have to pay $1230 by the 10th or my complex will begin the eviction process. I tried pleading with Flex’s humanity but they do not care, morally corrupt because I’m still paying a monthly membership fee and still have to pay an annual fee even though they didn’t pay my rent.

Easy and Convenient. I have been using Flex for the past few months now and I must say that I never have to worry about my rent being paid. I have scheduled my two payments to come out of my paycheck every two weeks so that it is ahead of schedule. I was concerned once when I received the notice that my flex bill was lower than my previously paid amount. This occurred because my rental office had not yet posted my rent for the month. Flex starts initiating payment on the last day of the month therefore if your rental office does not post your payment until the first you may get this error. No worries just update your rent amount and Flex will continue to make the payment up until the fifth of the month. Update Sept 2023, I recently moved and was able to pause flex during my move and reconnect service at my new location. Although my new Property Management Co did not come up in the search field for Flex, there is still a process to get one added which I was happy about. My first payment was made and my rent was paid successfully. Still loving the service of this app. also, Customer Service response is timely and very helpful.

Customer service is a JOKE! The app is TRASH!. The customer service is only through email and they just regurgitate the FAQs at you constantly without actually trying to help your specific situation. They think we must not know how to read. If I am contacting customer service it’s 9/10 my last resort. They try to push all the issues on your property manager to get you to go away. Pathetic. I signed up a month ago and the app said everything was working. It has shown the same message this entire month. The first came and said Flex is in progress and will notify of me of issues. It never paid my rent, never charged me a dime, and never notified me of an issue. I had to contact them. They said there was no balance on my account yet I can see the bill plain as day. They tell me to update my property through the app as if THE FAQs didn’t already say that. I did that several times before contacting customer service and have to wait for a reply. It is now the 3rd of the month and if my rent is not paid today I will be charged hella late fees. They said if it doesn’t process by 3pm email again. So y’all can ignore it until tomorrow and say oops? So stressful and bogus. I will just continue to pay my rent myself. Sounded too good to be true and IT IS!

Not very flexible!!!. First they have the worst customer service. I wanted to reactivate my account and was told I contacted them too late in the morning the. Ok fine I attempt the next month and was told that because I did not have the funds in my account the previous time I used flex I could not reactive. My pay cycle was changed at my job to which I had zero control over AND I contacted them to ask for an extension by one day and was told no. BTW contact is by email one because they won’t give you a number. Even though they said they would not extend it a day - they did but the funds were not there because I had to pay my rent. If they would have said they were going to charge my account the extra day after their 5 days it would have gone through. Again not my fault for lack of their communication. Then when I emailed to start back up I was told in correct information about when the payment was missed which was June and they said August. I messaged back to say I’m not sure you have the right account and was rudely told they would not approve me and I could delete the app. This is unfortunately the only service like this my complex offers and I wish it wasn’t. Please work on your customer service skills and your lack of compassion for a customer that had no control of a situation that you’ve no made it difficult on.

Horrible support. If you have ANY need for support you will not find it. The email contact is the ONLY contact method. I was given generic responses “don’t worry” and “you should receive an email confirmation by end of day” and “apology for the delay” etc. etc. Just hollow/fake support with no solutions. I’ll update my review if they end up changing their support but I highly doubt it. Too bad because the service of splitting rent would have been awesome. Guess I’ll look into other rent services from other companies that have better customer support and maybe even an actual phone number I can call instead of a dead email like flex. Update: like most others you see, November rent wasn’t covered; due to a technical error on Flex’s side. Per their website “What happens if my rent doesn’t get paid on time and my property charges me a late fee? …However, if there is ever a delay in rent being paid due to and issue on Flex’s end, we will reimburse you.” I’m going to wait to see if they will correct their mistake or not. If they reimburse people like they should then I will continue using them. If not, then this is a nail in the coffin for this particular company. I won’t be using them ever again if they don’t reimburse for the late fees they caused.

Payments. The base idea of flex is great! It gives you the option to pay rent in increments. What I DISLIKE is the response time and the fact you can’t call on the phone go speak with someone. I had a terrible experience with one lady named Jani. She just didn’t respond fast enough to resolve my issue. She then stopped responding all together when i was trying to get a payment processed. I had to submit a whole new request to get a different person to work with. I also DISLIKE the fact we can’t simply make the payment ourselves at our on convenience since they sometimes take forever to respond. I should be able to log onto the app and process a early or missed payment by myself without having to wait for someone else to do it especially when there are deadlines for payments. Example If i don’t get paid until 5:30 and the payment must be submitted by 6 i can process it myself to make the payment on time instead of hoping someone’s messages me back in time to avoid late fees. They should really fix their contact options and make it easy for people to make a payment themselves on the app.

Great Concept, But Needs Improvement. Before I start complaining I want to say that, Flex did pay my half of the rent in full on the 1st of the month, which was good. However, it takes them way too long to process your payment and take the money out of your bank account(It’s been processing for 2 days now). I was worried that my account would overdraft, as I have other bills being withdrawn from my account, so I had to reschedule those payments(inconvenience). The “customer service” team has no idea what they’re talking about half the time and send generic answers that you could have pulled up on the website. Customer service does nothing but cause more confusion. I’m actually going to deactivate my account after my 2nd payment is withdrawn because it’s a little bit stressful. Suggestion: We shouldn’t have to submit a request just to make our second payment EARLY. That makes no sense. Like Klarna/Afterpay/QuadPay, there should be an option to payoff your balance by simply inputting your card or bank account information. If this app is supposedly supposed to make things “flexible” why do you guys make it so hard to make an early payment or reschedule? We should be able to go to the app and do both without having to contact your terrible customer service team. This would be the perfect app if those options became available to users. It would also be better if you guys had a better customer service team.

HORRIBLE—RUN AWAY—SCAM. I had great faith this would work. This has to be a scam!! I should have read the reviews first and taken the fact that they have no phone number as a red flag. I got my account set up for the first month and had funds available on the 5th which is when they said I needed them by. They took half of my rent for my first payment out on the 5th. But it didn’t show they actually paid my rent. Then my property charged me for my entire rent payment, AFTER flex had taken my money for their payment. So now i’ve paid full rent and then half rent? My app shows nothing on my account only that it’s “active”. I have emailed flex three times and cannot get a response. They have no way to contact them other than email!! How is that even okay?? I want my money back and at this point haven’t gotten it. Their lack of doing what they said has caused me to be in a big financial mess. I will be disputing with my bank and hopefully getting my money back and will 100% be cancelling my account. They’ve taken my money and didn’t do what they said they’d do. This is enough to tell you to stay FAR FAR away from this company!! They can’t just take someone’s money and not give explanation or do what they are supposed to do… Absolutely terrible.

Terrible.. This company is a fraud and joke! Will leave you on edge until they disconnect you on the day they’re supposed to take money from your account. I am updating. Right before everyone received their stimulus I was contacted by this company about the horrible service. We were approved for March, but wouldn’t you know? The day before we get paid they unlink the account because we were negative at the time (even though our paycheck was going to cover everything and still leave us with money!). When we signed up and were approved there was never any mention of having to have over the amount they would pull in your account at all times.. even though the money they pull is set to be drafted on YOUR payday! That’s deceptive. Tell the people signing up and apartment complexes the reality of your system you’re offering! People live paycheck to paycheck who typically use these services. How do you expect that there won’t be times where a persons bank account is withdrawn? They’re still going to be paid on payday folks. So you can always withdrawal your half of payments each paycheck. Flex is not only lacking transparency, there customer service is rude. Please avoid this service. If it wasn’t for the stimulus we would’ve been insanely screwed in April due to Flex!

Soso pleased...🥴. I have been using Flex for several months and it had been great, but one time, just one time, I had some major hardship and was low on funds that my first part of my payment didn't go through, do they suspended my membership. This was supposed to be just intl the next month. The downside of this is that they wouldn't allow me to request a re-evaluation of my account to determine my line of credit, because it could change to them lowering it...🤷🏻‍♀️ even for a first fall...🤦🏻‍♀️ Anyway, I couldn't request to resume my membership until the 3rd, when my rent it due by the 5th...🤦🏻‍♀️ Well, the 3rd had come and I've been trying to resume my membership and I keep receiving a message that my membership is not approved to be reinstated, but they don't explain why. So I tried reaching out to someone all day and still, it's 6:40 PM, MST and I still haven't been able to speak to anyone. I've been trying since 3AM, MST...🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ Now I'm stressing that my rent won't be taken care of on time unless I pay it in full, which will put me in an even worse hardship financially...😠

App is great when it works properly. The point of the app is great…. But only when it actually works. The support option is completely useless when the app is broken because all you get is a bot that replies to you. As if I didn’t know how the app works. Like I’m contacting support because your app is broken. I currently can’t change the date of my second payment but all I get is a bot when it comes to that. The menu doesn’t give me any other days to change it to. It let me change it this month but now I have zero options for this month so now I don’t think I’ll be able to make my second payment on time because the day it has chosen won’t work. So thanks flex for your broken app and broken support. I really appreciate the lack of customer support your app truly has. If the support was better, I’d rate it 4 stars. And only because my payments also used to be half and half like it should be when you split it but now one payment is nearly $20 more than the other and as an hourly employee, extremely inconvenient. And the fact there’s an extra charge on top of the monthly fee for using your app is absolutely ridiculous. I shouldn’t be charged extra when I already pay a membership fee and it’s not a small fee either.

WHY DONT THEY HAVE A LIVE CHAT OPTION. ***UPDATE*** I was able to resolve the issue directly with my property, but I’ve still decided to pause my membership given how difficult it is to contact someone at Flex. I’ll consider reactivating if/when they get better means of communication. Rent is too important to not have any way other than email to communicate. Been using this app for months & it truly was a help during times when finances were incredibly tight due to layoffs. However, now after months of no issues, I receive an email that says I need to self submit rent. I use the bank details they provided to self submit & received a payment receipt from my property. The funds were taken from my account from Flex. However, 4 days later I get an email saying the self submit window closed & they can’t pay my rent. The apps says they’re pending confirmation of the self pay payment. I’ve emailed multiple times with no response. It’s ridiculous that with something as serious as rent there’s no way to chat or call a live person. This is enough of an inconvenience to consider cancelling my membership.

HORRIBLE SERVICE!. My apartments offered this service when I moved in a few months ago. I thought it would be great for emergencies. I signed up for it but never actually NEEDED it so I emailed customer service to deactivate my account. They claimed they did. I even have email confirmation from them. Fast forward a few months later when I actually NEED to use this service they tell me my account cannot be reactivated due to multiple payment issues…. HOW if I requested a account deactivation months ago??? So this means they never deactivated my account and have been trying to pull money from my bank for months. This is absolutely ridiculous. I offered to even email them proof that this was an error on their part but they ignored my email. This is why there should be a phone number that you can call because the complete lack of communication just made you guys receive a bad review. Don’t use this service it’s unreliable and no real customer service. UPDATE: Flex replied to my review asking me to email them in order to get my account reactivated just for me to contact them as asked and be told I still can’t reactivate my account! Customer service is horrible. They literally repeat the same lines and don’t actually try to help you with your specific issue. Avoid this company!

Monthly issues!. When I initially signed up with Flex, I figured this would be great. Especially after giving access to my rental portal….I was wrong! Every month, since I signed up almost 6 months ago….I run into the same issue monthly. Even with access to my portal they question my rent amount…monthly. My portal breaks every charge down but again , it’s questioned and I receive multiple emails a day saying my account needs attention because, clearly no one is looking a the breakdown of charges on the portal. I reach out to customer service monthly to try to rectify the issue but, somehow the following month….same thing. After sending 4 emails to customer service, no response. Until, I went into the app and manually put in a different amount. Now, 2 days later customer service responds saying my rent is paid. I know it is now because, I did what Flex was supposed to do. Please do better because it’s more a hassle trying to contact Flex every month than to just pay my rent in full. My rent has never be paid after the 1st of the month until Flex! Please provide a customer service phone number because clearly the email process isn’t effective. Flex is convenient for splitting payments but, all the fees and lack of customer service is not okay!

Not a great service at all. I work for a corp. that advertised this service not needing it, I decided it wouldn’t hurt to try. They advertise it as a boost to your credit being it’s like taking a loan every month giving your credit score a little boost. I used it for 3 months then chose to pay my rent at the office. Wrong thing to do, flex still tried to take their payment, they don’t fully link with your property. Started as first of the month then second paycheck. By the second month, payment was taken out the first, second payment due 6-8 days later. By month 4 both payments were due by the 10th of the month. Being that would of been to close for my liking, I paid my rent in full to the property. When I went to reactivate flex they told me my account was suspended for failure to pay or keep giving them my money instead of the property. To me that’s wrong the idea is for flex to link with your property. If they link on first failure to pay then see your balance is zero on their second look. They should send a thank you for making payment. Bit suspend your account for not using them. Thank god mine was a test if I was in need of flex I would not be paying my rent this month, due to bad customer service (getting flex on the phone is a nightmare) to top it off they tell me my credit is too low now to resume, kicker my credit has gone up 15 points in the last 4 months. 5 & 10 higher on the other two credit bureau. I’d love for them to explain that lol

They make rent no big deal. This makes the app/company makes large rent feel a lot less overwhelming. It also reduces the obstacle that some banks place on accounts that limit your spending. When your rent amount exceeds your daily spending it can be a real burden or stressed for some I’m sure. I was in that position before when you could pay by check or money order and that wasn’t fun. Now with most properties going to online payment only I can’t imagine being in that position to not split up your payments. I’m lucky enough to not financially be in that position, but I haven’t forgotten that worry or stress full feeling of how am I going to buy groceries and pay rent. I love using Flex just because I can. I’m able to spread my bills out and never have an excessive lump sum leave my bank. For a person that struggled for so long to pay bills for so long Flex makes the rent payment a lot less scary and traumatizing. Once you’ve been in that position you never loose that fear of loosing it all again. On another note their customer service is quick and very kind. I did have an issue in December with my payment portal on the property end. Though the deadline was missed due to my property leasing office being closed Flex tried and communicated their best to help with the situation. After pausing my account through December they reactivated it for January. They definitely make paying rent no big deal.

Love having a more balanced budget between paydays!. Who ever invented this should get a Nobel Prize! This service helps in so many ways. First, it gives the renter the ability to create a more balanced bill pay scenario between paydays. The stress of having a really tight budget the first half of the month is completely alleviated by being able to split your rent into two parts. Secondly, it makes the ability to use the debit card to pay rent, more affordable. Instead of having to pay a service charge as a percentage of rent, you pay a small, flat monthly fee to use the service. The monthly fee is less than half the percentage based fee. That's a win in my book. Thirdly, it eliminates the time constraints with complex office hours to get a paper check to office personnel in a timely manner. I don't know about you folks, but I work 60 hours a week and when I'm off work, the apartment office is closed. Being able to affordably pay this online eliminates that stress for sure. If there is an issue with their system, (it's only happened once) they will alert you and give you the ability to make your rent payment *through* their system manually, so it looks like they've also built in some fail-safes as well, which is reassuring. Overall, I really, really like this service and I genuinely am grateful for the benefits they provide.

No customer service number. I gave it 3 stars because I was happy to find a app that can help me pay my rent but when I knew I couldn’t pay my first payment in December. Because my finance have reduced 1,700 a month to $600. Covid has really had affected my life financially. I knew that I wouldn’t be able to afford my rent at my apartment. So I emailed flex to not pay my rent because they don’t have a customer service number. It took them awhile to respond . I moved out of my apartment and flex still paid my rent after I emailed them not to. Now they keep asking for their money when I knew I couldn’t afford to pay them. That is why I emailed them not to pay my rent. So now all they keep on doing is try to pull money from my bank account which I do not have. I was emailed by customer service agent that they get to many emails at the the first of the month that they can’t reply fast enough to all of them. I will say this again if they had a customer service number then I wouldn’t of wrote a 3 star review. I would of been writing a 5 star review. I hope in the near future they will get a customer service then things would be different

Warning, DO NOT USE!!. *edit* Based on other peoples reviews on here, I emailed the one they’re replying back to peoples concerns. I have no heard back from them for 5 days. Do not fall for the “We couldn’t locate your acccout. Please email us” responses. Flex will NOT help you. Hello, I’m writing this review to warn the next person Flex does wrong. I thought this app and service was great, especially with splitting your rent in half. After setting up Flex & completing my first payment. I attempted to change my card on file and received and error because I typed in the wrong expiration date. Mistakes happen. I enter the right expiration date correct and received and error message saying to contact my card issuer. So I call Chase Bank and they stated they saw a rejection because of the expired date being wrong but no other attempts after. I contacted Flex, and after 1 week and half. 3 calls to Chase Bank fraud later… this company, Flex, gives me a resolution. They state that I should 1. Get a new card and try again 2. Ask a friend if I can use their card and pay my friend directly monthly 3. Keep the current card on file and cause my other account to over draft. Basically Flex said, it’s not our problem, it’s yours. They never called me or tried to make it right and now I’m stuck with them over drafting my other bank account because they cannot fix their system. DO NOT USE THIS SERVICE.

Recent Changes Ruined a Great Service. I’ve been a Flex customer for over a year and it was awesome! I live in Florida which means high rent and low wages, being able to split my payments without anxiety was amazing for both my wallet and my mental health. However, at the beginning of this month we were alerted that due to policy changes they would only be covering a portion and I didn’t find out what that amount was until near the end of the month and the new policy goes into effect 2 weeks later on the 1st. Naturally, in this current economy this threw a wrench into life and wasn’t nearly enough time to figure something out. I understand this is a business and changes happen, I just wish there was more time provided. Unfortunately, due to these changes Flex really isn’t as beneficial for me as it has been. I’ve never had an issue with the app or the company prior to this, customer service has always been timely and fantastic in my experience so if you are in need of a partial payment solution or have a really awesome credit score (which if you did it means you likely have your life together and therefore don’t need this service) then definitely go with this company!

Double charged. Was double charged in my rent payment on the first due to a past issue not being corrected when they stated it was, as a result I ended up with two open flex accounts I was told I was double charged because of that being the main issue, but even still this said issue of being double charged never happened in the past whether I had two “active” accounts or not.. doesn’t make sense for it to happen out the blue not only that but due to the double charge I had a 400$ overdraft fee on top of that resulting in 2100$ total taken from an acct when it should’ve just been 900$ this is ridiculous all because I didn’t have access to my initial account because I needed to update my phone number and reached out to them in the past to do so and was told the issue was resolved but would take a couple of days to be updated (which clearly never happened by the way) this is why the second flex account was made and ended up being the account I was primarily using to make my most recent payments these ppl are a joke now I’m being told because of canceling an inactive acct I owe another 800$+ balance that has to be paid in 45days if not it goes to collections..and I also would still owe my other half payment of rent so sounds like I’ll be double charged ONCE AGAIN make it make sense!

Not sure where they're buying reviews from.... I have used flex for 3 months, only 1 of them willingly. The first month they didn't withdraw the right amount to pay for my rent, because there was a credit on the account from when I paid my move-in fees. Ok cool, I'll just cancel it. I opened a case the day before to cancel my payment (no, you can't just press a button. You have to start a case with their garbage customer service team) but it turns out it takes them 2-3 days to respond to your case. Ok, cool so I can't cancel it. Just wait one more second though, it gets better. They didn't show the payment scheduled, so I thought they actually were able to cancel the payment, instead they just withdrew the money both times that month without notifying me in advance. I get paid on Friday, and they withdrew mid-week unexpectedly, which over drafted my account. Fast forward, I decide I'll give flex a chance again but I know now that there's a deadline for when to submit changes. So I submit for reactivation with 3 days before the date of payment, 2 more days than required! And still, they don't get back to me on time. There's no way to contact them by phone, and I'm 90% sure my case was auto-closed because I'm only receiving automated replies from them now. Without a doubt, this has been in my top 5 worst customer service experiences, and I work in customer service.

Rent issues. I have never once had to right a review but I’m so angry over the fact how they basically messed me and fiancé over. We weren’t emailed or texted that the 3rd would have to be our last day getting the funds but by the 3rd we had the funds ready to go and to be taken out. Everything was ready but Flex proceeded not to take the funds out and basically said “Sorry no rent cover for this month” which caused me and my fiancé to start panicking we tried emailing and emailing to get someone’s help or ask what happened in the process but nothing. No email back, nothing just the same lengthy email they send when you have an issue and then to make matters worse if you contact them when business ours are running they hit you with oh we will take a look when business hours up but legit is 3 at the moment and there business doesn’t end till 7? To make it even worse they updated on of there pages 3 days ago basically adding that the 3rd can be in some peoples cases instead of having the 5th be last day they attempt to take out your money like huh? Y’all updated the website post three days ago and didn’t give anybody acknowledgment of the changes. Im so angry and fuming that this really happened to us and for many more. It’s a big F you to our faces for putting our faith in this app and having no good customer service.

Worst company ever!!. Do not use this company. I tried to use this company to pay my rent. I put in an application, set up the account, and I was excited to use the service. But I wasn’t able to set up the account fast enough for it to pay my first months rent. Then the following month everything was in place. I had my first payment ready for the original amount that it told me. But the night before the draft was supposed to come out my account was changed to a different amount due to fees that was not on the first months rent. There was no email notification, notify me of the change. And I had to literally find out through going on the app because I noticed that my account still had my first draft money in there. I tried to reach out to their customer service. There was no live person to talk to to plead my case. Then, after putting the account on pause, so that the company did not overdraft my account for the first payment the company put my account on hold. I sent an email to the company they said that I would have to reapply. Or wait 30 days. So I cancel the application to reapply and now I’m in eligible because of a delinquency. And you have to link your renters portal for the application. Needless to say DONT USE this company.

I have given them so many chances!. Here I come again - with another month of my rent being paid late by flex who claims my rent is not posted to my rent portal to which I sent a screenshot proving it is and still haven’t received a response. After last months fiasco of having my rent paid 4 days late for the *second* time, Kari the manager ensured me we were all squared away for this months payment. I even reached out a couple days ago to double check and confirm I was squared away and there would be no issues. The first comes around and my rent was not paid on time, as I had feared. I am FRUSTRATED!!! I’ve went out of my way to make sure they have every bit of information they could possibly need to ensure my payments are made when necessary but they fail me every month. As a single mom who struggles to pay the large amount of rent every month, flex is my only option to keep a roof over my child’s head yet every month when rent rolls around I am fearing I will be evicted because flex NEVER pays on time. The app states they will reach out if an issue arises while paying the rent yet every time it’s a day late I’ve had to reach out to see why it’s not been paid. Never ever have they went out of their way to notify they have ran into an issue so that I can get it fixed. Ontop of everything this is a service I am PAYING for and have never once had them pay my rent on time as they are supposed to.

Pros and cons. I have used this app once and this month has been a complete failure. They give you a 5 day grace period for the first payments but don’t inform you that you need to have the funds in by 1pm. Mind you I looked online at there website and figure out the last day to have the funds in and all it says is by the 5th with no time frame given for that day to have the funds on the account. I have emailed them and they sent me a screenshot of all the transactions made on the 5th and the last transaction was made at 6:40pm which is very weird and confusing because they have told me to have the funds in by 1pm, so I don’t understand how they were still trying to get the funds out of my account after 1pm if that’s the deadline. They really need to put a self payment option on the app so that way we don’t have to worry about this type of issues and we can just do it ourselves making it faster and convenient. I am just really upset because now I have a 3 day notice because you this app not being fully informative about the first payment. If your giving us till the 5th why wouldn’t it be until 12am on the 6th would be the deadline. I’m really disappointed because this app really helps me manage my money and be able to pay my rent without a hassle. I hope you guys make some changes real soon about this

Works for me.....so far, so good.. This app has been a game changer for me. I live in California, land of super expensive housing costs. So being able to split rent into two even payments ( I get paid biweekly ) has helped me a lot. I could try to do this on my own, but the fact is that is very difficult to get ahead enough on one salary to do this. I have read many of the poor reviews, and I could see where this app wouldn’t work for some people. Luckily for me, my rent portal was easily accepted and my checking account info transferred across smoothly. Plus, I meet the criteria for income/ direct deposit requirements every month, ( my salary & hours worked always stay pretty much the same) so I haven’t had any issues yet. I have used the app to pay rent for about 5 months now. I was very nervous about trying it since, hey, it is rent and it’s very serious if you have any issues with payment. The times I had a question, email response has been great, usually the same day. So I’ve had a great experience. If that changes, I’ll update this review accordingly. So, I guess I’m just lucky that this app works for me. Just wanted to give a positive review now that I’ve used it several months without a hitch. Sorry that it doesn’t seem to work for everyone, though.

I’m disappointed and had high hopes. Great idea to help people like me but Flex cost me $129 in late fees! I just moved to try to go back to school and thought Flex would be a good thing to try until my job transfer was finished and my checks started coming in regularly. I was completely wrong! First the card that I use daily and continue to use was “expired” according to them. So I updated the card information like they suggested but still they kept emailing (they don’t have a actual phone number) saying the bank won’t let them charge the card so I called the bank. The bank was extremely confused and said they are not blocking anything and to double check my card info. I checked the card information updated, made sure I had the latest version of Flex and my phone was updated but still they were having errors. The whole way they always made it seem like I did something wrong and it could never be them or their system. So now after having a $129 late fee I have to wait till the leasing office opens talk to them about this whole situation hopefully get the fee removed and pay rent 7 days late because I won’t have the full rent payment until then. I would suggest having a actual number people can call because having to wait until the next day to get a email back about something as important as paying for rent doesn’t seem smart to me or very considerate or how customers situations and how they may feel

Bugs, bugs, more bugs, no customer service. It’s convenient to have for the sole purpose of splitting your rent payment in two. However, after using the service for various months, I can say that 9 times out of 10 there will be some sort of technical issue where I either have to self submit my rent payment, or flex needs me to update the rent amount even though they are already linked to my property’s payment system. Last month they debited my account for the first payment but it was “pending for 4 days” and then it dropped and they returned the funds to my account. Which is very frustrating. This month it didn’t automatically pay my rent, so I had to self submit my rent payment using a “virtual debit card” that flex gave me. My property charges an additional $50 service fee for using debit cards instead of linking your bank account. And flex says any third party fees will be added to my flex payments. So essentially I am paying an additional $50 because FLEX HAD AN ISSUE PROCESSING THE PAYMENT AS IT DOES EVERY SINGLE MOMTH! It becomes more a hassle just to use the service when its intended purpose is to make paying rent easier. Not to mention what you can do/see in the app is very limited. Customer service is nonexistent. Just save your money and pay rent on your own. Don’t use flex.

No customer service. SCAM. About a week before rent was due at my new apartment I get an email from Flex claiming to be an alternative way to pay and split up the payments over time. I decided to go for it and signed up, got approved, and paid for the first half of my rent (460 dollars). The next morning I have an email saying that they are not able to pay my rent, but they have a self submit option (bank account info for me to enter) which will cover my rent. All is well right? Nope. My apartments resident portal requires bank accounts to be confirmed through a micro transaction of .01 dollars. All I need is the three letters that are on that charge for the bank. This happened days ago and I have been reaching out to Flex ever since. They have no customer service phone line, their system for helping you is an email service that I have received zero help from. In fact I don’t even know if real humans work at this company. Don’t believe me? Read the replies to every critical review of this app, they’re all the same automated responses. It is so frustrating that I am now down 500 dollars, will be receiving late fees from my rent, and have no idea if I will be receiving help with my rent from flex or get a refund. If you are thinking about using this service. Just don't, it has caused me so much more stress than I can handle. I will be reporting this company to my bank and if you are having issues I would recommended you do the same as well.

Garbage!!!. I was using flex for 4 months and then inexplicably the app quit working I kept getting a server error and a cannot load payment info error over and over! My rent was due flex requested funds twice my bank authorized it TWICE and they NEVER responded for the February payment so it was Feb 1,2,3 I’m freaking because my rents not paid and I emailed them at least 10 times and nobody would promptly respond and I’m stressed out because rents due! I tried EVERYTHING I deleted the app I re added my property info and my bank info 4-5 times I then paused and unpaused because NOBODY was helping me! There’s no phone customer service which is unbelievable so out of pure desperation I deleted the account thinking I would just re start the whole thing from scratch because NOBODY from flex told me it would stop me from ever using it again!! HAD I KNOWN THAT I would have never done that! I was desperate to get the app to pay my rent and then FINALLY I get a response and was told after Feb 15th I could start again after the old billing cycle ended well guess what?!?’ I was just told I CANNOT START a new account and keep using flex so now I’m completely locked out from using them apparently ever because OF THEM NOT ME!!! DO NOT USE THIS COMPANY!!!! You will regret it, I’m furious about this I would have NEVER DELETED IT HAD I KNOWN THIS!!! Just the worst experience I’ve ever had with a company that’s supposed to help you financially!!! Bradley

Do not depend on this service have your rent money in full just in case!!. Make sure you are prepared to pay your full rent payment without Flex help. Even after reading the negative reviews I decided to give flex a try to give myself a little financial breathing room. But flex did not work. Getting someone to respond is a nightmare especially when it has to do with something as important as rent payments. Great concept but it’s clear they haven’t worked out all the bugs. My rent was due on the 3rd I was finally responded to at 9:09pm on the 5th. Lucky I had already went a head and paid my full rent on my own. They said it was a payment processor error. I would have had to pay late fees and everything if I wasn’t fully prepared to pay. I’m just going to cancel my account and since I have heard they still try to charge you after wanting to cancel membership I’m going to put a random prepaid card on file and take my bank card off. Last thing I need is a company who only communicates via email popping back up later taking half my rent money out of my account by accident later down the road as some others have been saying in reviews. Please check the reviews on Facebook and comments under Instagram before using this service. I hope in the future they can fix all the bugs as this is a great idea just poorly executed. WOULD NOT RECOMMEND.

My apts not on list. My mom used it and it works great for her so she suggested it. Well my apts aren’t listed and I tried adding them but I’m required to do the footwork with getting my property manager to partner with flex. They’ve never even heard of it and why do I have to do all the work?! Don’t you want more properties to use the service?? So why isn’t flex reaching out?? This definitely could of been helpful to me and I’m sure countless other residents who live within my property. They said they can see the online service used but it’s up to me to get them to do it Edit: My apts finally signed up with flex and sent us all emails to say the service was available. I signed up but was disappointed that they said I didn’t qualify. So I dumped the app again. A week or so later Flex reached out and said they had made a mistake and I did qualify. So I re downloaded and signed up. So far 2 months in and it’s working great! I really needed this Cont: I get kicked off because I couldn’t keep up with payments but I waited the time frame required and reapplied and I’m back on. First month down without a hitch. Awesome app

Won’t close or update account they are a risk!!!!. I have sent multiple request to them in regards to updating the property I’m going to be paying for because I’m moving. And they have never updated it. I did it before the holiday I’m doing it today I sent multiple requests about them pausing the account so they can just have a pause so I can update it in December if it takes a few more days and they think. They haven’t responded anything they have no customer service number to call and speak to someone who is a person. They only do email and then they sent an email saying they have high volume so they don’t reply to emails. No one is there anything to update my account I have a old phone number that I’ve already updated three times in that works if I’m trying to log into the app but if I go to my account details it’s not listed. The app is good when I first got it but it’s jank it doesn’t work you can’t cancel membership in the app but they tell you because I cancel but it disappeared so basically they don’t want you to cancel you have to send them an email from you so keep your account open against your wishes because you can’t cancel in the app anymore you have to send a request. So it’s a trap y’all

Used to Love. I’ve been using flex for I believe about two years. I’ve only had one previous issue that was resolved. However, Flex processed my rent payment on the cut off day (which is the 5th of the month), took the money from my account, then my portal had an issue so it didn’t pay my rent. I was emailing all day on the 5th to make sure it went smoothly, then realized it took the money out so thought I would be okay. I was served a notice to my door later on that day & checked my portal to see the rent not paid. I received an email finally on the 6th that my rent portal wasn’t working & I reached the cut off. Confused, I showed my bank statement that it paid & they said it was “pending” doesn’t mean processed. I was frustrated the rent didn’t go through my portal & NO ONE contacted me so I can correct the issue before their cutoff. Rent processed at 11am then they had the whole day to contact me & didn’t, now I am permanently unable to use Flex & also unable to pay rent. There needs to be a way to process payment on the app to avoid having to wait. & there should be better communication when there are issues. The fact they couldn’t make an exception when I still have the funds “processing” is beyond me. Thank God for savings.

When it works it works. I’ve been signed up two months and neither month was covered. This month, I kept getting emails and texts to relink my property which I did numerous times. But today I received an email saying that since they couldn’t contact me they couldn’t pay my bill (which at this point would cause late fees). I believe if they were to look they would see that I reached out to customer support 3 or 4 days ago without a response. First they sent u an email with the general questions answered and you HAVE to reply to that email to get help which is dumb. I don’t want to have to talk to them and will only do so if their product isn’t working. But it takes days for a response due to demand, which really sounds like a business issue and shouldn’t be a me issue. I’m really glad I planned for this eventuality and wasn’t depending on them otherwise I would be screwed and have late fees. Luckily I paid it in full the last day before it would be considered late. Update: 2->4 stars All the issues I had are still valid. But eventually it worked and has been working 2 months now. 500 out of each check is more manageable than 1000 at one time. I really do appreciate the service even if there are flaws

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Flex has made paying rent exciting, and it looks nice too.. From the user interface/experience, Flex knocks it out of the park. The onboarding process was super simple and never felt like I was being bombarded with questions. It was straight to the point, with some human-esque comments sprinkled throughout to make it seem more welcoming and less robotic. As a designer, I can appreciate that. That’s not even talking about the financial lift flex offers. While in theory, yes you could do this yourself by merely splitting rent up between checks evenly, you aren’t building credit by paying something you’ve already been paying for months, even years. That’s why I chose to use Flex. It’s building credit on something I believe we should already be able to build credit on in the first place. Highly recommend Flex, even if you aren’t strapped for cash. It’s helped a ton!

Unusable. I assume the ability to split your rent is great when it works, but that’s if Flex didn’t have so many issues on the front end you never got to try. It took several days of attempting to create an account to get confirmation. I received an error message about linking to my apartment’s portal site, contacted Flex support, and was asked to try steps that I mentioned were already tried. I finally managed to log in with no resolution from Flex after just waiting a few days and hoping it was a fluke. Flex said I was approved to use their service, I finished setup, and just selected to Pause my membership to make sure my next payday would fall before the first payment January 1st. All was good so I went to Resume with Flex later that same day, only to be told I was denied due to my credit and could not reapply for 60 days. I contacted support again and was given a stock answer that didn’t explain why I was approved to begin with and it changed later that afternoon. If you have good credit and don’t need to use Flex support for any real answers, by all means try it! Otherwise this has been a huge waste of my time and gave false expectations.

Terrible customer service. I was instructed to have my funds available by 4:30 PM yesterday. They were available by 4:00 PM. No one responded back to me about it until today saying it was actually 1:00 PM that the funds had to be in and you all can’t cover my rent and see cancelling my subscription. Now I’m in danger of late fees because of an employee mistake. Had I known 1:00 was the cut off time I would’ve had it taken care of. However, that wasn’t what I was given. it is extremely negligent on Flex’s behalf to put their customers in a financial bind due to an employees incorrect instructions. When i told them all of this they said because I didn’t show them a screenshot of my bank account they couldn’t help me, but they claim to have a “system” that recognizes and pulls the funds when you have them in your account. Extremely unprofessional and zero help. Allows employees to make mistakes that affects their customers livelihood and with zero care or concern. If zero stars were an options that’s what they would receive.

Possibly false advertisement but Do like the service. I signed up about 3 months ago since it’s available through my apartment complex. It states (and why I signed up in the first place) it will help your credit to show the payments and help get approved for a home loan in the future which I have yet to see Flex reporting to ANY of the credit report agencies. I have been trying to get a home and improve my credit so I am actively involved with credit monitoring and assistance and flex has not reported anything to any of the 3. So if that’s why you would also sign up-BEWARE. But, With all that said I am still leaving a 3 star review because it does help tremendously with my finances and do like that. I pay $20 a month for Flexs’ services but it’s nice that I pay half on the 1st, (Flex pays the full amount) and the other half in 2 weeks which by then I have been paid again Vs paying the full amount on the first. So that’s really a great feature. This isn’t something you sign up for if you can’t afford your rent.

Beyond worthless support staff. Haven’t been able to use flex for three months, due to server issues, and when we contact flex for a solution, they basically tell us nothing is wrong and write us off. I don’t really write reviews, but wanted to illustrate what an absolute waste of time this app is. Do. Not. Get. This. App. If you are on the fence, let me assist in making the decision for you. I am not allowed to use the words I would like to on this review, but the support staff are more useless than panhandlers on the side of a freeway exit. This just needs to be removed from the App Store, and I’m gobsmacked it has so many positive reviews and official endorsements. This review will probably even be met with the generic “We tried to reach out to you, but bla bla” nonsense just like every other negative review too, but they don’t actually care. I’ll chop off my foot before I even sign back up for Flex. It’s not worth the stress. Even if you get past the server issues, you have to sacrifice a goat and pray that they even pay it, and you aren’t surprised with an eviction notice on your door. Just simply don’t get flex and you’ll live a happier life.

Never Use Them. I used Flex to pay my rent ONE time. After this they sent a notice that they were changing their policy 3 days before the 1st. Their original policy was funds needed to be made available by the 5th day of the month which gives some flexibility if you get paid a few days after the 1st. Their new policy is you must have funds available by the 3rd day of the month and stated they would implement this by August 31, 2022. Due to miscommunication and confusion on their part, they couldn’t cover my rent for that month and deactivated my account. Customer service was no help as I had to email them several times to activate my account again. The following month they experienced network issues and could not pull funds from my bank even when I had funds available. I emailed them several times (they have no phone number) to have the matter resolved and you guessed it… deactivated my account with no answer. I STILL have heard nothing from them regarding how they plan to fix their network issue. DO NOT USE THEM. You’re better off just paying the rent yourself.

I really wanted to like this. This service was offered at the apartment I rent from. I thought it would offer a great way to break up monthly rent payments so I budget more efficiently. However after downloading the application. And getting things set up which was somewhat easy to do. I noticed that when the first of the month can no payment was made and by the 3rd of the month still no payment however at this time I was going to be late making payment and charged an additional fee. There are no phone numbers to speak with anyone so you have to wait for a reply by email. After several emails and frustration I paid the rent myself and requested to cancel the service . I will admit that towards the middle of the month they did reach out via email to offer to cover my late fees. And by the end of the month they finally responded to my request to cancel my account. Because of the attempt to rectify the situation I decided I would give them another try but again I am dealing with another issue 🤷‍♀️ at this point it’s just not worth it.

Not helpful… anymore. This used to be a helpful app, and I’ve been using it for wellll over a year, with no issues. I tried to renew, or unpause, for January Rent and I got denied due to my credit. Mind you my credit was worse when I signed up for Flex, and has fluctuated ever since, and it’s never been an issue before and their report they pulled was from Sept 2022 of this year and I just requested to renew in Dec of 2022, so how does that even make sense? Further more, this app is advertised for people like me, who struggle, but I do not have bad credit; it’s been the same since before I signed up, so why the denial? It’s frustrating because it’s never been a problem before, but now it is? I read a review from someone who’s used it for four years and is having the same issue as me; it’s like they’re trying to lose customers. With the economy the way it is, it’s a pretty disgusting way to advertise to get people in, and then deny them this way. I will not be recommending Flex to anyone anymore, and I have for many people, which I now regret. It’s not helpful at all and definitely misleading.

Used to be good. I have used flex for about 5 months. They first 3 months were fine with no issue. Then the last 2 months have been absolutely frustrating. The app will say your rent wasn’t paid, but then take it out of your account anyway. I got 3 texts a day for the next 2 weeks saying to self submit my payment even though my property received it. The payment was then refunded a week later to my account, and then they refunded it again, and then took it back out twice. Then this month, my account was basically deleted without warning or notice. Literally less than a week ago everything was fine and it was all set to pay on the 1st. Then I open the app today and it says I have to re-apply, and that it’s too late to pay my rent this month, but still takes the money out of my account! So If it really can’t be paid, I can no longer pay it on my own because flex has my money. I’m not sure why there have been so many issues lately but it’s beyond stressful and frustrating.

Pointless. All replies from customer service were auto generated, I never actually talked to a person which explains why my questions were never answered and my issue was never resolved. I ended up canceling my account and the next day I was still receiving text messages saying my bank couldn’t link so I’m really hoping they actually deleted my account. It’s all very annoying, I relinked my bank 35 times in one day and it would just unlink 5min later. My first payment was $850 and I had $1400 in my account so that definitely was not the problem. It’s not worth the effort seeing as once your bank links it will continuously unlink making you worried and nervous your rent won’t get paid on time. I felt more stressed just TRYING to use the app than I did paying my rent myself. Save yourself the time and stress and just pay your rent or have a conversation with your landlord cause this app is garbage and I don’t think they actually have anyone working in their customer service department, it’s probably just IT people to fix computer glitches

I been with you guys since September on 2021. Hello, I put my account on pause at 9:10am Dec 24th to find a way to change my email address and find a way to change my upcoming payment for January. In a five minute spand I tried to reactivate my account and now it’s saying I’m declined. Why do you have the option to pause if u can’t unpause when I need to. You can never talk to someone here. I email for months with no reply! Since last month you guys take out the money without it being available in people account (they never did this from October and the rest of the previous months) my account for December was just paid on Dec 20th and now I can’t used it after having to pay my bank 40 late fee. This company does not care about your real life situation. And I single parent who has been struggling all year, I will never use your services again!!! Not fair at all and not realistic to have to pay rent on January 1st all I wanted to do was change it and I wasn’t able to knowing your gonna take what not there on January 1st! Knowing my account for December was paid so why couldn’t I?!!

Charges a membership fee. I was setting this up because I thought it was cool Idea to be able to split up my rent payment but after I hit “confirm schedule” i see at the bottom that I’ll be charged $19 membership fee... why? But then also at the bottom of that I see this message “Flex never charges late fees, interest, or other fees of any kind.” Ok then. Another thing I don’t like is after you’ve signed up and flex pays your rent for the first time you’ll get a a hard inquiry on your credit report. I’m trying to stay away from doing anything else that would get me another inquiry ok my report. I currently have two that about to fall off In the new few months and really don’t want another one right now. “After Flex has covered your rent for the first time, there is a one-time hard inquiry” It Dosent say this on the app just like how theirs no mention of the membership fee until after you’ve already put in your information. I feel like the same information on the website needs to be on the app that way people don’t have to be summarized until they’ve already set up their information with the app

Made me late. For the first time ever I needed assistance with rent. I knew my complex teamed up with Flex so I decided I would give them a shot. I have NEVER been late on a payment. I linked up everything and it seemed straightforward but for some reason it kept declining. I more than enough to cover my first flex payment. Flex asked me to contact my bank (Bank of America) to see if they were declining the transaction as fraudulent but the bank told me they were not. I then changed my payment method to a capital one debit card and i kept getting the same error. I kept emailing with flex to see if we could get it resolved but they didn’t help me and once they finally messaged me back it was too late and it was to tell me that they were not going to be able to pay my rent. They don’t even have a phone number to call so you’re stuck having to email them. I ended up having to pay an additional $135 late fee and my entire rent upfront. I strongly discourage you from using them. If you can, find some other way.

Rent not paid to property, no customer service help. Since the only way to get you to answer is by posting a review, here I go. It is the 8th and you still have not paid rent to my property. There was a technical issue on Flex’s side, and it’s showing in your app that rent got paid, but it never made it to the apartment complex. The money got reversed back to flex and you need to resubmit it to the property. I’ve been emailing you since Wednesday and you are only sending ONE email reply a day! And you’re not available on the weekend! So a grand total of 3 replies, and no ownership! Thursday you told me “your august rent is showing paid” after I already told you there was a technical issue, and after I send a screenshot from my complex and detailed instructions on what to do, I wake up to an attempted CHARGE on my debit card for half the rent THAT NEVER GOT PAID! And this wouldn’t even be due until this Friday! Somehow I’m about to have to come up with all of augusts rent at one time AND September in order to get out of this monstrosity YOU created but won’t fix!!! I need answers and you need a phone number! It even seems like the email is just an automated response!

Super easy and convenient way to pay rent!. Especially during the COVID-19 pandemic, Flex makes it easier to pay rent and it’s very convenient. Plus their customer service people are top-notch and very helpful! Have to admit I thought this would be a bad app at first but it totally saved me and makes perfect sense! All my other bills are at the first part of the month so having the convenience of splitting your rent payment over the month is crucial to my financial survival. I had probably one of the greatest customer service experiences ever. These stand out to me because they’re so few and far between. They reply in a timely manner, they resolve your issue, and they explain whatever you happen to ask. Nothing against anyone else in customer service but Delaney solved my issues ASAP and I hope y’all give her a raise, bonus, time off, or a promotion! Great customer service is the name of the game with any product and she was the epitome of what people expect.

Poor Resolution Skills. I recently moved into an apartment complex that allows tenants to utilize the Flex services; I was completely elated being that rent is so very expensive. Signed up for the app August 5 so that it could help cover Septembers rent. The Flex customer service rep informed that Flex wouldn’t be able to cover September rent due to “late fee” … How could I have accumulated late fees if I just moved in August 5. This was a error coming from my apartment complex which was rectified immediately. Under the assumption that Flex wouldn’t be able to cover rent after the 5th I paid “independently” funds were withdrawn from the account they were attempting to extract from because of their miscommunication. I informed the initial agent that I paid rent entirety and she mentioned she have it look into to reactivate the account. I hadn’t received any update until I had to reach out and get another representative which was no help at all. Great idea … but Flex need a better understand in situations as such … something that wasn’t caused by me now I’m being penalized.

Customer service makes this not worth it.. The concept is great. When I used them previously, I had no issues. However, their customer service is the worst I’ve ever seen as an adult doing business. They will literally ghost you and provide no solutions. I emailed them 4 times in December/January to make sure everything was okay for January rent since I was reactivating and never received a response until the day after my rent was considered late that they weren’t covering my rent because I had to reactive my account. I emailed them on the 15th of this month per their instructions in an email sent to reactivate my account for March rent. I followed up twice since that first email and have not received a response back. The customer service is worthless. there’s no phone number and the only way to communicate with them is through email. I’m not sure if they’re understaffed but I would be embarrassed if I were them.

Slightly discouraged and disappointed…. I’ve been using Flex since this summer because it helped spread out my funds between paychecks. For the month of December, I was blessed and afforded the opportunity to have my rent paid in full for the month, so I paused my membership for just that month and would reactivate it for the following month. When I went to reactivate it, I was quoted with two reasons as to why they wouldn’t let me start back my membership: 1) my credit score is too low and 2) I was late on a repayment in the last three months. I have NEVER missed a payment or been late on a payment for Flex. Based off my actual account and payment history alone, I feel like it shouldn’t have been a problem with reactivating my membership as this is a program that I truly rely on. I’m still hoping that this can be resolved before the 1st of the month when my rent is due.

Not worth it. You can only reschedule the second payment which makes the idea of flexible rent not so flexible. They sent an email saying a payment was going to be taken out on one day got an email a week later that the payment was going to be taken out a day before pay day, received another email saying to disregard last email but the payment still got taken out one day before pay day. The app in itself doesn’t offer much. It just give information that I could get on the website so not really worth it. Gives me these start up vibes where the push is GROW GROW GROW rather than putting out a quality product. So let’s hire a ton of people because we can’t keep up with demand and not hire project managers to direct engineers and the people that face the brunt of it are the, what the CEO sees as second class employees, the customer service team. Since the idea is building credit I would say that at first you cannot reschedule your first payment of the month until you have six months good credit built up with us. I would also make it so that you can reschedule your second payment on the app without contacting customer service. It’s not that hard to give limitations on an iOS app where they try to reschedule without enough advanced notice the app won’t let them or if they try to reschedule on a bank holiday the app won’t let them. Idk if the company is just focused on hiring hiring hiring before actually solving issues to what otherwise would have been a great idea.

Horrible way to manage rent. Tried the app for just one month out of curiosity. Realized that it wasn’t for me simply because I like having my rent paid and out of the way. It didn’t feel good to have it lingering over my head that it wasn’t paid in full. So I attempted to pay the second half early. It’s taken me days to pay it. There is no customer service to talk to. I’ve tried to switch cards and eve though it links successfully, it won’t go through. I’ve attempted every step they’ve recommended: uninstall, reinstall, restart phone, log out, log back in, make sure phone and app is updated, and still no luck. The one person I finally got in touch with (after submitting an online form and waiting for a few days to get a response) recommended these things to me AGAIN. They have zero no how to address the issues especially when it is clear that it is not an issue on my end, but there end. This has been the worst decision and I will be telling my property managers about this experience so that they may reconsider allowing Flex to be used as a payment option.

Good until it wasn’t. Have been using flex for about 2 years now. Initially had no problems and when I did have a problem I would get an email response within 24-48 hours. NOW, last month they failed to pay my rent and failed to send me ANY kind of notification that my rent would not be valid, which caused me $140 in late fees because I did not know flex didn’t pay my rent in time. I used to get a text or email letting me know of there was an issue that could cause my rent to not be paid. Last month I received NO NOTIFICATION. Didn’t know my rent was unpaid til I get an email from my landlord showing I have a late fee. It takes 5 days to over a WEEK for them to respond now. If you reach out early, by time they respond your rent is already late (5th of the month). I reached out 11/27 and today is 12/2 and I STILL haven’t received a response. Ridiculous. GET A CUSTOMER SERVICE PHONE NUMBER. Having to email about something as important as rent is RIDICULOUS. So close to cancelling my membership. It was nice while it lasted, now it’s more of a pain than a help.

DO NOT USE THIS APP. They paid my rent for this first month but the app and accessibility/functionality are absolutely terrible. The only information I got was when I signed up, no further info after that point. No email stating they would make the payment. No confirmation of making the payment. No receipt! They charged me a fee and it doesn’t t add up to what was stated in the agreement, or from what I remember in the agreement since I don’t have a copy of that. The app is a complete waste and so is the website. Customer service is terrible! This is people’s money we should at least be able to talk with someone if we have questions, but they hardly even have a way to communicate at all. I have no idea if I can cancel my membership or what next month will look like for my rent, all I know is that they plan on taking my money at some point. I don’t even have a payment schedule which is absolutely ridiculous! Despite the fact that they did pay my rent, I’m really disgusted in this company/app as a whole. I want to cancel my membership because of all the unknowns but I don’t even know how I would begin to do so! DO NOT USE THIS APP/SERVICE

Works well! Do your part first! Research!. Prior to beginning my service with flex, I was in a financial bind being a teacher. Underpaid, but alas receiving a consistent paycheck. Budgeting was difficult being that one should teaching check would go to rent. Then Flex popped up as an option via my apartment leasing office. My manager sent a mass email stating this new friendly option for rent payments and that they are partnering with Flex. Once I saw it was good to go in both ends with my complex and flex, I researched the requirements to join. Which you pretty much just have to fill out typical details of account/personal info. With 3 day’s I was approved, and by the first of October my rent was paid in full vis flex and my split-payments were scheduled every 2 weeks. Their communication is decent, a text reminder is typically sent out to notify of when payments will be withdrawn. As well as notifications about when payments go through, and or if any other issue or concern arises. Overall this really helps me manage and budget my money! I haven’t had any difficulty being that this platform was approved by my leasing office from the jump. Just be sure to do your research before jumping into it! Not all properties accept this platform, and be sure to have consistent income so that payments and payment dates are not a concern.

A mess!. I’ve been using flex since July, because I really needed to. It was good to know my rent was paid up and the payments were split. For the month of August, I was a little late with making sure that’s the money was in my account. However, that’s fine because Flex gives you a grace period. September is where it gets messy. I didn’t need flex in September and I paid my rent directly. They are penalizing me for this decision. In August, I was told everything was great and I was good for October. Great! I followed up with a customer service rep to double check and I was informed to delete the flex app because of previous transactions. I told the rep that it was only ONE incident where the transaction was in suffice to because I paid the landlord directly and didn’t need FLEX. The flex rep continued to inform me to delete the app because they were cutting ties. I found this to be rude and inconsiderate! I was planning on using Flex for the month of October. Unfortunately, I’ll have to find my way. I really just wanted to use flex on a “need basis”. I thought that was Okay! No it’s not and I will be Deleting the app! The customer service reps are RUDE!

Literally no customer service. I’ll start by saying I’ve been using flex for over a year and haven’t really had any issues until now. The online portal for my apartment was locked so I can’t pay online but flex already took the money out on the first. They give you a virtual card to use if they can’t pay through the portal but I wasn’t able to use it and now after several emails I have been waiting 4 days to hear anything back from them. They don’t have a number because “they hate putting us on hold.” News flash, waiting 4 days for an email response to get my money and pay my rent is far worse than being put on hold over the phone, especially with rent being involved and your site says you have email support all week. And if that wasn’t enough they give you until the 5th to figure things out but after they can’t complete payment for the month. It’s the 7th and they still have my money. Get a phone number!!!! This should be illegal

Okay so it’s day three and no rent and no word. Olay so it’s day three and rent isn’t paid. I contacted customer service twice and no response. This one really is a gamble. 50-50 chance this will work, especially after reading everyone’s comments. Whoever is operating this app or service, well, they are absent most of the time. Either that or it practically a one man band, which doesn’t work. Today is the third and late fees start accruing tomorrow. I can pay rent, but it’s going to be late and I didn’t want to take it from other resources. I figured pay $20 and have it paid for me on time- and keep my 100 % on time payments history. Now I gotta remove my debit card info, which I don’t think the app allows me to remove it so I’ll have to change the numbers or mess around because I don’t want to pay and then they pay it, too! Since there’s no way to just stop the service. I gotta request cancellation which who knows how long that will take. It says on app it’s too late to cancel for July. Anyway, if you must use this and it works, cool, but it’s a huge chance it won’t work.

Had no problems until now.. I've used Flex for the last couple of years until my rent went up significantly with my last renewal back in March. Flex's system blew up regarding my rent increase. I relinked my property but rent still didn't get covered by Flex. Paid my rent in full through the property's rent portal and paused my membership until March 15th. Unpaused it and made sure everything was good. Even contacted support 3/31 to see if there were any problems. None according to them. Did rent get paid? No. I ended up paying April's rent manually again when my rent still hadn't been paid by them by 9:00PM CT on the 1st and have put my membership on pause. Support is insanely slow to respond and the lack of phone support is even worse. For a company that handles finances, they should be having phone support or chat with a real, live human being. For something like this, the faster you resolve and happier users are. Flex needs to get their head out of the clouds and start working with their customers better.

Be careful using this app. Most of these 5 star reviews are just paid reviews. I downloaded flex to help boost my credit score. Well. I signed up on 09/03 and they paid September rent. Everything was good until October came around. My rent was never paid. On the 3rd of October I emailed them about it and never heard back until the 5th when they told me that I had requested to cancel my account on 09/03. Mind you I never got a cancellation notice and whenever I opened the app it said “flex is running” so I figured my account would be active. I also didn’t think that I canceled my account bc why would I sign up for something and then cancel the same day. Makes no sense. So because of them I inquired a 212$ late fee. I have never missed or been late on a rent payment in my whole life until I trusted flex. The response I got was along the lines of well you canceled and it’s past the 5th so we can’t pay it sorry! Sign back up for November. Don’t use this app. If you cant afford rent in full when it’s due how are you going to afford it spread out over the month. And as far as building credit ya right. Only going to hurt it when they don’t pay. That is all.

Thankful for this BLESSING!. Originally, I wanted to leave a negative comment because my apartment complex/portal wasn’t even on the app. I contacted their support team along the way and they handled my EVERY need. (They only communicated through email, so be patient.) I made small mistakes when signing up and they fixed them within 24 hours. I was able to download the app and within a 6-7 day interaction between support my rent was paid. I was able to schedule the payback according to my financial needs. Although this is a newer company I hope that it reaches more individuals in need. I am a teacher and I only get paid once a month. This is a heaven sent application that allows you to pay your rent your way. I will be using this app moving forward and I’m hoping that it will be available for mortgages when I get my home in the next few years.

DON’T DO IT. I have been using Flex since July of 2020 and experienced no problems until last month. Without warning, my account deactivated. On the 1st of February I saw that my monthly payments weren’t reflecting on my Flex app so I “reactivated” my account. It said everything was good to go, and then it didn’t work. Coming upon March I reached out and ensure my account was active and good to go and Flex told me that it was reactivated and ready. Yesterday, March 1st, I received a text saying, “ Hi Kimberlee, this is an update from Flex Support. It looks like your rent portal is currently experiencing some technical difficulties. Flex will process your rent payment if the issue is resolved by the 3rd. We'll let you know if we run into any other issues.” I submitted TWO requests and didn’t get responded to but my app changed to say “Flex is in progress. We’ll notify you if there are any issues and when your rent is paid.” Today, on the 2nd of March, I received the text that said, “Your rent portal has stopped syncing with Flex”. I am so exhausted of trying to fix this when I’m not even sure the company themselves can fix their own problems.

Good Until It Wasn’t. Honestly it seemed to be a great option our first month. Our second month we got new jobs and our paydays switched. They were unable to pay our rent that month because of it, which was fine I understand. However when I tried to reactivate my account they wouldn’t let me. Their exact words: “Prior Insufficient Funds for your required down payment. Flex was unable to pay your previous rent because you did not have funds available on time. This means that we attempted to pay your rent in the past, but were unable to because you did not meet the down payment requirement by our final day for bill pay. As a result, we are unable to reactivate your account moving forward.” Mind you, I have paid prior payments on time plus the subscription fee. I have been actively trying to get it reactivated since the 1st. Was told to email them the 15th, which I did. I received an email back saying they will look and give me an update soon. I emailed the 19th like I was told for an update and they said to email them on or before the 30th which I also did. Just for them to tell me no. Again it’s was good until it wasn’t. I would’ve been fine paying the subscription fee even if rent wasn’t covered just for the attempts. Wish there was a little leniency. Also customer service is not their forte. It takes days for a response.

Horrible Company EVER. Do not use them. On 2/1/23 I was notified BY FLEX that they could not pay my rent. SO I paid it directly to my apartment. Then on 2/2/23 Flex changes their mind and decides they CAN pay my rent and took my money out of my bank. So now I’ve paid rent TWICE. I reached out to my apartment and they voided the payment Flex made and was told Flex needs to reimburse me. I reached out to Flex on 2/1/23 to find out why they didn’t pay. Never heard back. Then this all happened. So I reached out AGAIN MULTIPLE TIMES and NEVER HEARD BACK. I found their phone number and called and sent probably 10 emails trying to get someone to answer me. Their phone number goes directly to a voicemail and tells you to email them. Un friggin real. FINALLY someone emails me back on 2/3/23 saying they will not reimburse me as they “successfully” paid my rent and that my apartment needs to reimburse me. So at this point NO ONE wants to pay me back the extra rent that was stolen from me. I’ve reached back out to my apartment and they are also trying to reach Flex with NO RESPONSE yet again. Do not use this scam of a business. They WILL STEAL from you. I’m about to call the authorities.

No communication. I signed up this month because I was a little short for rent. Sign up went smooth and I was approved. Was told they would pay it the next day and take out the first half, I was so relieved. The next day comes and nothing , then I start to worry because my rent is about to be late but when I check the app it says it’s in progress and I’ll be notified of any issues or when the rent is paid. I contacted them to figure out what’s going on, to see if I need to find another way to my rent. I am just getting a response from my email 3 days ago saying they can’t pay it because of a mistake on my account, which is fine but I would have appreciated if I would have gotten an notification or something saying it was an issue right away instead of me having to email them multiple times. Even when I check the app now it’s still saying it’s in progress! No notifications at all ! Now my rent is 3 days late and I have to figure out a way to pay . Update: flex just took out a payment of a different amount that’s not even half of my rent after I just paid my rent now I’m going to be in the negative!

Horrific customer service. I’ve sent 20 emails per time there has been an issue (only twice) they have yet to help me in any way shape or form. It is always automated zendesk emails. You will never get a timely solution to your problems, you’re better off paying the rent yourself and not letting these guys fumble it for you, I would also like to mention almost 99% of the good reviews on here are bought; making this app seem very much like a scam at the end of it all; and developers, don’t reply to this saying “email us at this email with this in the subject line” because you failed me. Over and over and over again. If you guys see any attempt on their part to follow up w upset customers it is entirely performative all those issues have been resolved on the customer end without their help like I said they never help never respond and almost always disappoint don’t believe their lies these positive reviews are all bought that’s why there’s zero details on all of them. The longer ones are paid too. Like I said developers, don’t reply to this review saying that you will help me bc it is 100% fake and a lie

Thank God For This Company.. I usually don’t leave reviews but this company I will definitely leave one. I am a single mom with one income. I am alway nervous and worried on how I am going to pay my bills because I never have enough. I saw an ad on instagram and figure it would hurt to try. I signed up and in a matter of hours someone added my apartment complex to the portal. I had a small issue login into the portal, but I sent an email and support fixed the issue. I was very skeptical at first but when I tell you prayer works it really does. I received an email saying my rent was paid, when I checked my rent portal it really was PAID! Thank you to this company I can avoid late fees and try to get back on schedule. I recommend this company to anyone. If you don’t receive an email right away be patient remember there are so many others in the same or similar situation. Thank you again Flex pay. ❤️

Does not pay when said. Last month I almost got evicted because Flex took the money out of my account or held my money but didn’t pay the apartment complex… then put it back when it was too late. I had to humbly explain to the manager what happened and she had enough grace to let me pay the half through the portal and pay half on the day that Flex usually takes out for the second payment. I emailed flex to get answers and all they sent was a payment statement showing that they took out on December but not January but it didn’t show where they held my money. Yesterday (January 31st) I was waiting for them to take out my money but they did not so today on the 1st when rent is actually due it says they won’t be paying for this month… so now I have to rearrange absolutely everything in order to pay the full amount of the rent to the apartments. Flex worked well at first ,we used them for about a year and now they are toying with us and I don’t understand why. We couldn’t even call them about an issue and it takes a couple of days for them to email back. I’m very disappointed.

Bad customer service and app frozen. Flex has worked as far as paying my rent in full for me, but now they are switching from using customers’ bank accounts to using just their debit cards. This is fine, except now when I get on the app it is forcing me to type in my debit card number and it is stuck on the screen. I can’t view when my payment is due or view ANY of my account information. I wanted to move my second payment for this month to my payday, but am unable to do that because the app is frozen. I emailed customer service 3 days ago and all I got was a generic response about re-installing the app which I’ve already done. This app would be perfect if their developers could get it together, and their customer service was more responsive. I feel like anything dealing with money should have a customer service number instead of just an email. It makes me want to stop using it. The app is convenient until it’s not.

Frustrating process. I have successfully been using the flex app for 3 months and aside from the internal calendar updating properly, both the payments and customer service have been great. Until today, when I receive a notification to re-sync my payment portal. Odd since no information has changed. I go in to update and as soon as it gets to the portal log in, i’m left loading for hours. Per the FAQ, i go to my portal, update the password just in case. I have closed and open the Flex app several time. Restarted my phone even. Same results, stuck loading on the login screen. The issue is clearly an app issue. I rely on splitting the payment to afford where I live and not stress my finances. Not only does the notification come last minute but the wait for help is stressful and from what it appears I am not the only one with this problem. Thisis disappointing and an anxiety inducing, especially with a paid and management promoted service.

Beware. Property management at my building provided this option at the end of August. After confirming how it works, I signed up and Flex successfully paid my September and October rent. The pulls from my bank account came out successfully for those months on the agreed upon dates. However, for November, they “couldn’t cover my rent”. No email was sent to me letting me know there was an issue, or why the issue occurred. My bank account was funded properly and all previous payments were send to Flex on time. There should be no issue from my end. Flex has no phone number to contact and forces you to email their staff with any questions. The first email they send you is an auto response that if you choose to not respond to, closes your ticket. I responded to that email and have yet to receive word from them asking why did this error occur. This was my attempt at giving them a chance to fix the issue. The app doesn’t have a “cancel” option, it only has a pause option. Guess what!! When you press pause.. it just sends you to the same email that I already mentioned sends an auto response that closes the ticket. This is an interesting concept, but clearly they aren’t prepared on their end. They’re dealing with a person’s shelter and credit. They should have better customer service, especially if there was a technological issue that caused the error.

Awful. If I could give 0 stars I absolutely would. My fiancé and I have hardly anything good to say about flex. There’s no customer service number to call when you have issues and now we understand why. Because they have so many problems and incompetent “agents” they may not be able to handle it. Every month we always have to contact them to change our dates for rent payments. Every month they say the issue is “fixed”. I don’t know if they don’t understand what fixed really means but the same issue continues month after month after month. Also due to their issues and not changing our payments dates on time it causes them to charge us MULTIPLE TIMES causing our account to be over drafted every month. The only good thing they have going is they pay rent so you don’t have to fork over the large sum at one time. Besides that it’s just awful all around. 0/10 would NOT recommend. Now just ONE MONTH after writing this due to the trash system they used they didn’t pay our rent for the month and now we have late fees with our complex :) Literally the worst “service” I’ve ever used. This company is an absolute joke 😂

Poor Customer Service. Flex was a good app for me at first, however when a problem came about, they couldn’t resolve it. I was told flex covered my rent and I was fine because they charged me the first half. Well, before the second half was even due I received an email from the apartments stating i hadn’t made a payment etc. I ended having to pay a collections company because flex did that do their part. Ok, I was okay with that, but flex till this day is still trying to charge my bank the second half of the rent THAT THEY DID NOT PAY!! I emailed them the proof of me paying the apartment directly and they said they were having too many requests and problems they’d get to me when they can. I’m fine with that, but my thing is if you know you didn't pay the rent and charged me.. GIVE ME MY MONEY BACK! I wouldn’t recommend this app to no one because any malfunction would result in you having to email them and they are slow as far as customer service. They have no contact number. This app really deserves -( stars 🚮

Very Unorganized & Terrible Customer Service. When I first used this app I thought it would be a convenient way to ensure my rent is always paid on time. However, I quickly realized on my first monthly payment that the entire system is completely broken. They do not inform you that your monthly payments will automatically be drafted at random times and once that happens, if you don’t have the funds in the correct account your rent is not paid for days. When I realized the issue andase the funds available it took 3 days for “customer service” to give me any form of a solution and it was impossible to reset the app or your bank account to restart the rent paying process without sending an email to the customer service agent. Also, in order to cancel a payment for the month they DEACTIVATE your entire account which is super bizarre and quite honestly makes no sense what so ever, not to mention this was done without even asking me. Nonetheless, this app is very glitchy, customer service is terrible, and you’re probably better off just paying your own rent.

Unreliable, no customer service. I used this service for almost a year and it worked really well for me until it didn’t. Customer service is nonexistent. Due to no fault of my own, flex could not sync my rent account. They sent me a request for more information on the 1st of the month. I responded immediately and did not get a response. I spent the next few days very anxious about how I would pay rent that month. I reached out to flex several times and no one could help me. There is no live customer support, no phone number. I spent critical time going back and forth via email and waiting for email responses only to be lead in circles about the issue with staff who did not know what was going on or how to help me. Flex did not let me know they would not be paying rent that month until the 5th (2 days after late fees would have been assessed). Here we are almost to weeks later with no resolution from Flex. I would not recommend this platform if you do not have a plan B - they will not help you if things go awry, have no sense of urgency, and don’t care if your rent will be late.

Not great in payment options. Flex has been great for paying my rent in half payments, but as of this month I’ve had multiple issues and my rent will probably not be paid by Flex before the end of today. I reached out to them multiple times but they did not fix what was going on and now I’ll be charged a late fee from my complex when Ive been trying to resolve this issue since the 2nd of the month. I was not notified on the 1st of this month or any following day that there was issues until I reached out to them. Even when I reached out my problems were ignored or not solved. After relying on this app to make my rent payments easier, let alone the fact that it’s December which means more money on gifts aside of my bills, I would assume customer service would do a better job. I probably won’t be using this anymore and only recommend becoming a member to a company like this IF they allow you to pay the money manually instead of relying on their automated system.

RENTER BEWARE!!!. First I will say that they did pay my rent on the second of the month. That said they DO NOT PAY the amount you tell them to!!! When you sign up they ask you the rent amount but they pay WHATEVER the amount in your portal is at the time. So if your account has late fees, maintenance fees, utilities or any other fees they pay it and then change the payment amount you were told you would be charged. I was expecting one amount but they deducted more than $200 more than I authorized. They DON’T tell you this at signup so if you have other things being deducted from your bank account be careful. Their payment was more so it caused other things to be returned by the bank and then you incur bank charges. The customer service is nonexistent. You can only reach them by email and its hard to get them to respond. My advice- only use this service when you absolutely HAVE TO or have an emergency that prevents you from paying your rent on time, otherwise make sure you have a $0 before you signup!!!

It’s a good idea but need to work on app issues. It’s my first month paying rent with Flex, and I think it’s a good idea of splitting up rent into 2 payments. My only issue thus far is with the app itself. As I said it’s my first month using the app for payments. I downloaded it went through the set up steps and didn’t really need to go back to the app much after that. But then come the first of the month and I wanted to check to make sure everything was good as far and my account was logged off. No biggy I can just log in right ? Not really, it made me go through the whole set up process again, even tried uninstalling and installing again and when I would hit the log in option and put in my info it still lead me back to ‘finish’ set up process? A bit irritating that there is no phone number for help, and the chat bot that is supposed to help just did not ease my anxiety of feeling like maybe I’ve been scammed 😣

Hard to contact support. I have been using flex pretty regularly. I’m a single parent that has struggled with having a roof over my kids head because there are so many other expenses that come up when you have kids. It was working great. Then I had the opportunity to pay my rent in full which I did!! I paused services for just November because I knew I would need this app in the future. Fast forward to the next month!!! I go to resume my membership and to my surprise I’m not able to because my account was suspended. I feel like I was punished for paying rent in full. I hope someone resolved this for me. Juggling bills has been very difficult with Christmas coming up. And my pay period not falling on the first of the month. Hopefully 🤞🏾 I will get assistance with this so I can avoid late fees and being worried that I won’t have the money to keep a roof over my kids head.

FLEX IS NEW; BUT FLEX IS THE FUTURE. Flex is such an amazing product, as a leasing agent promoting the product, naturally you would expect praise by me. REGARDLESS of promoting the company, Flex has been very attentive to my rent, and goes out of there way to adapt and make sure everyone’s rent is covered EVEN IF YOU DON’T HAVE THE FUNDS IN YOUR ACCOUNT UNTIL THE FIFTH OF THE MONTH. Submitted a request for help seems slow because you can’t call or message anyone, BUT THE EMPLOYEES respond immediately and give you all of their efforts to keep you happy. Betty has been my most recent contact with an employee of flex, she was amazing and made sure I could reschedule my payment even at 1am same day it was due. She is great and I will tell everyone coming into my office how amazing they are Bc they have helped me budget my finances even more so, than anyone in my life 10/10 GET FLEX

Worst customer service. Just started using this app and it’s been a complete nightmare. I set up my account and they deducted half my portion of the rent on the first of the month. Then I got emails saying that they couldn’t cover partial rent and I would have to pay the full rent (my roommate’s portion too) through the app. I confirmed that was fine and my roommate sent me her half of the rent. Today I got another email that they were going to deduct half of both our rents today and then again on the 15th. This would be fine except they already deducted $365 from my bank account so I’m being overcharged $365 more than my actual rent. I tried to find a customer service number and they literally don’t have one because they “don’t want to put you on hold,” yet when you send an email, you get back a generic FAQ page that’s completely unrelated to your issue. I plan to deactivate as soon as I can and am about to dispute the original charge with my bank. This app was supposed to make life easier and instead it’s caused me so much unnecessary stress and financial burden.

All good until.... I’ve been using this App for about 5/6 months and it was very good in helping me manage my money and budget until COVID 19 hit. Due to the Coronavirus, Flex changed my payment date from the 15th and last day of the month to the 2nd and 15th if the month. I tried hard to explain what a disservice this was because I couldn’t afford for them to take 2 payments out of one check (meaning the one they took on the last day of the month and then another less than a week later on the 2nd). Flex was not budging in their inconvenient decision so I had to cancel their service. They said they notified everyone on their platform of this change but I never got anything in an email or even posted on any of their social media pages or a text. I wrote to Jenny directly as she stated she was one of the managers at the company but I just completely felt like they didn’t care and now here I am paying this month’s rent late due to their selfish act. I’m super disappointed in Flex and how they felt it was ok to change my payment date for their convenience.