ID.me Authenticator App Reviews

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It never worked for me. I have been trying to use this app since last year ( while I was payed off I went back to work for almost a year now laid off again and I need this to be able to contact unemployment) it keeps telling me that I’m signed in somewhere else(which I’m not ) and ask me to sign in again then tells me my account is suspended. They keep saying a service agent will contact me but it has never happened almost a whole year later and still don’t work and still can’t get anyone to help me. They only send me a email telling me they are sorry it is taking longer than expected

I wish I could give this app negative stars. I can whole heartedly believe the government is going through this site just to delay getting benefits. I have never seen such a more horrible site to navigate in all my life. And for it to be THE ONLY way you can verify your identity to get benefits?? When it used to be the DOL sends you a link to verify your identity. There’s not enough curse words in the world. The whole site is a complete loop and just links to guides that show you what to do when you get to the process of verifying your iD BUT DO NO LINK FOR YOU TO JUST CLICK TO START THE PROCESS. Support is absolutely useless and takes so long to even respond and I get it they are backed up but I’m pretty sure if the site wasn’t so horrible to maneuver on you wouldn’t have so many support tickets. FIX YOUR SITE ITS AWFUL.

Phone number basically determines my identity?. I’m uploading all the documents required and putting in all the information required. I have had a change of phone numbers and I no longer have access to the number and I currently have not gotten new service. Ive tried every number I can think of and it has denied my identity every time. How?! Im literally providing important primary documents and uploading real time selfies of my face to prove its me but a phone number error can cause for my entire process to be denied and rejected? This is frustrating me and its delaying my process to be able to receive my unemployment. I have bills to pay and I feel like this is being taken as a game! Please fix this!!

My review Age 60 female. This app has been a nightmare! I am not computer friendly. I am still trying to get the hang of it. And I find the instructions lacking and maneuvering painfully difficult. Being somewhat forced to use this site by my need for government assistance to help me pay for internet services, has seemed very time consuming and frustrating. I still don’t have approval and I don’t know what to do. My provider Cox Cable acts hopeless and unsure. There are no real people to advice it seems. Just AI helpers, who don’t understand my questions. I hope everyone else is more capable than I ! Or God help us all.

Poor app. I have tried this app numerous times without success if you have a temporary freeze on your credit reports you’ll be unable to use this app !once you failed the first time trying to load, it will never unlock and reset !! I have reached out to customer service support which is subpar I sent out request for service five times with any successful help they always send out a blanket bulletin that states they are overwhelmed with questions or website help requests and we’ll reach out to you soon bit it’s been two months ? Hum ..just sad

Not American. The worst experience I have ever had in life. I have always had a job and showed the needed documentation with no trouble or delay. This app or system is faulty and has huge problems and delays. I submitted an escalation claim and the has to be the BIGGEST MISTAKE/DECISION I have to live with in my lifetime. Nobody told me that a live person will take their time in confirming my information and they have 8 weeks to do their job. So now the holidays are coming up and that live person hasn’t contacted me so guess how my holidays will be? No one will/can help since this app is 3rd party. I can’t help my situation and neither will they. Happy Holidays!!!

This app was clearly made to stall benefits not prevent fraud. This app is being used by certain states to create a road block and prevent people from getting unemployment benefits. They claim to prevent fraud. The thing is it’s complicated and has taken me an over an hour and I’m not sure if I have completed the verification process. I just get stuck on one page. No prompts or anything. When you verify by email you are sent to a shopping section. Nothing to do with government ID. Anyone who isn’t tech savvy will surely give up and not finish the process and go without benefits this children going hungry utilities not being paid. This is unacceptable. Most elderly people have never downloaded an app or had to upload a selfie video.

useless and confusing app. I don’t know why IRS links us with this idme app in the first place? İt’s useless!!!!! I just needed some documents from irs but in orderfor me to retrieve it I was forced to sign up with this ridiculous app. 3 days and stressfull hours later, I still have no idea what I am suppose to do or how to get my documents on this app. I am being directed from One blank page to another blank page. I cant even change my password!!! I tried to get support, they were clueless, apparently they are still trying to learn.

I’ve had good experiences so far, however I have a question... My husband was contacted by someone claiming there was a grant available called the “Home Care and Family Support Grant” sponsored by IDme. Asked for his IDme login info. Even said if he didn’t have an IDme account they would set it up for me. It was all through Facebook messenger and you pay the shipping and through fedex you will receive your money. Went to the trouble of sending videos of someone counting money using a machine but didn’t show their face. This is a scam right? Has anyone else heard of this?

Tech. Amazing job done well I can’t believe how simple this I going to make my life in on going we applications that is required by some of which is everything we have to do with evolving in American revolution technology is is far fetch an most definitely gone an done beyond the imagination on human espext

WORST AUTHENTICATOR APP EVER!!!. I’d give this app ZERO stars if it was possible! You may as well have to submit your blood, your parent’s blood, your first born’s blood, your left arm, and … you get the point. The camera functions ALWAYS say there’s glare, when there isn’t any. The video function ALWAYS says the background has glare, even when using a matte black background, and the amount of information they ask for to simply verify your identity is beyond intrusive! A government issued, CA Driver License, along with a picture should be more than enough. I can’t believe this app even exists. First off, the EDD should be blamed for agreeing to use this app for identification and the developers should be hung on television. This app is more annoying than stupid people…JESUS!!!

No way to reset. This was easy to set up and use. Until I switched devices and forgot about this. There is not a easy way like send a confirmation to an email or send a confirmation to a number to reset the app on a new devices. This is ridiculous you have to have a zoom meeting and provide several forms of ID. Unsatisfactory customer service it took them several days just to get back to me and then they expect me to jump on a zoom meeting right away. Very disappointed in the government’s solution to protect my information.

Awful please fix or remove from App Store. It won’t let me do anything. I keep having to go around in circles and can’t get anywhere. Another way to hold up paying people. It’s very difficult to navigate and confusing. I don’t know who idea was this app purpose. Complete waste of time then it has nerve to send advertisements for shopping to my email huh fix my taxes punk site. I don’t need no shopping advice just taxes straight. Then irs site won’t let u verify and they keep you on them dumb phone numbers only to hang up on you.

No Support from “Support”. I emailed Support for help on May 24, 2021 at about 4:10pm. It is now JUNE 16, 2021 and I haven’t seen a reply other than the automated “Your email was received, here is your ticket number and we will be in touch within 24-48 hours.” We’ll 23/24 days later I haven’t received any other email and definitely not any type of Support. My need for this is through Unemployment And completing this process is what is standing between me and my weekly benefits. So thank you for the prompt Support and help while I am receiving absolutely nothing weekly and barely surviving! Do you have any support for that??

I cannot print the words I would use. This is the worst app I have ever experienced in my life first of all someone not me entered my name incorrectly and I cannot edit it so of course I cannot verify my ID because the name is wrong my last name is hyphenated the two names are not my middle name and last name Second I can’t get it to work from my mobile phone so I have to use my computer Third there is no list of what the error codes mean and there is no help other than a botThat is programmed with about three sentences I have been working on this thing three hours it’s never gonna work and of course TRWC doesn’t have a number you can call not that they’ll ever answer they’re too busy are you get us there were too busy recording and there’s no one here to help What a great scam to avoid paying unemployment

Hooray it’s not Google!. App works smooth, probably the number one factor and best factor of all is it is not a google product! Website is quick for uploading documentation for verification are use for the VA in the military purposes but I also use it as a regular second factor authentication app. I’ve had the app for sometime now I have never had any issues whatsoever, never received an email making me feel like my PII is not safe or been breached, I feel safe with my information being where it’s at for verification purposes. Even Apple uses their verification for security purposes as well as the government. I wish they would implement a password generator and storing within the app would be amazing too!

I just am trying to verify who I am for unemployment. I don’t know yet how this is going to turn out but so far I have been nothing but confused with the site how it works and really what the government or state room unemployment office gets from it . I’veProcrastinated doing this for three days now and finally today have to get it done at first the main website had me stuck on shop I’ll think of a website that helps somebody know that you were you wouldn’t have a random weird shop. And now I spent the last hour trying to figure out where I go to get started and what I actually need to upload her deals to that I can verify who I am and upload a document saying exactly that to unemployment so I may get my benefits. I have yet to figure out where to actually go and be prompted what it is that I exactly need :( I’m gonna explore the site more and hopefully find where it is I’m supposed to be or just write the support an hopefully can be helped in a timely matter! Good luck to anyone eles who is also struggling!

Dangerous app.. This app is a complete invasion of privacy and is an invitation for identity theft. I tried to get it to work yesterday because the VA supposedly uses it for verification to get meds through the meds app. I never could get anything to work after many tries. I tried again today and it stated asking for photos of passports, verify credit history, pictures of drivers licenses and more. There is no way on gods green earth I’m going to give them that. I also noticed that it gets two kinds of reviews. Either 5 stars or 1 star. That tells be someone is writing reviews for them. No thank you. I will be complaining to the va over their requirement for this app and I would encourage others to do the same. This app cannot be legitimate.

Useless. If I could give it 0 stars I would, this app is useless. It doesn’t let you do anything after you sign in other than: add another account, setup facial recognition, or to rate the app. The “help/Support option sends an email that they return with an auto generated reply apologizing for the delay and that you request is important to them. I’ve gotten 5 of those automatic emails thus far and it’s been holding up my DES for 3 weeks now. They claim to have 24/7 support, yet they do not. We are simply at the mercy of a system that cannot handle such a large volume of requests/functions during Covid-19 and this is hurting a lot of families. I don’t know what else to say or do at this point other than to plead for them to stop adding new requirements in the middle of this difficult time that causes further delays, I completely understand why these policies are in place but they need to properly function and they simply can’t. Another added stress to everything else happening lately.

WANT TO GO CRAZY NOW OR LATER!. Not user friendly! i’m sure it’s a great app once you figure out how to use it if you ask for help you get to talk to it guess what a computer! after numerous tries I finally got a picture that was clear and was acceptable I finally have an account to use with the IRS however this ID account does not give clear directions so I dare anybody to use it and be completely thrilled with it. Unfortunately the government has signed a deal with them or something so that’s one of the few ways you can get onto the IRS site and hopefully do something. 🤐

Beyond Awful. I am a physician and I was required to use the Service because my electronicamedical record provider chose them for security for physicians to use when prescribing controlled substances electronically. My iPhone X stopped working and I had to get a new phone. The app would not work on my new phone. Understandable. The problem is that there is no number to speak with anyone to fix the problem and you have to use email. I have a busy office and I sent an email 24 hours ago and I have heard nothing. I have found, since the day I initially signed up with them, that they are really good at filling your email inbox with junk mail and advertisements. Quite the bottom feeding business plan.

Nothing. This company wants business for the government services being in way that basically import reach anyone If any problems arise during process. They have no way contact someone emails week or but that’s just sorry you having problems. If you change phone you can’t log back In and delay many of your important things needed to get it done quickly. I can’t change phone or email and you can’t get any irs or edd account. Cause big life damage Finacial I hope someone will sue these guys soon lots people loosing money and time because this id me company. Go to directly to government website whatever you trying to do and create accout instead . Big marking and they want to download their apps

Over and over and over and over again....... I have been trying for 4 days to get verified, I understand they have to do certain things to help stop fraudulent claims, but for us people who have ligitimate claims, it’s crap !! I have repeated the process over and over and instead of having enough reps at ID. ME to help those who need help, you have to wait on hold for 5 hours plus, yes, 5 hrs. ,and pray you can get thru (which I cannot), why do I have to loose money? So far it’s been 2 weeks worth of benefits, going in 3. It’s definately not fair !!!!!

Nice. The only problem I see and it is the more nontech people who are not quite savvy to yr program and you all need a fax number and at least some real people to talk to that can guide people who don’t understand how to use this, I am one of those people I really would like to able to speak to a live person. Thank you Sandra Pitts

Horrible System. No matter what you do it comes back with documents not valid. Pictures are clear and in correct position for system to review. After spending 20 mins trying to get documents uploaded I still have to go through a document review that is over one hour and 15 minutes to wait to talk to someone. Totally ridiculous of a painful ID process. I have done everything correctly and I still have to wait and wait and wait. Person on the other end is going to get an earful for this nonsense.

You have my life at your fingertips. I have uploaded my driver’s license, my passport, my birth certificate and my social security card. I completed my credit history and confirmed my current address, my birth date and my mobile phone number and you still cant verify its me. I keep receiving a notification that there is a problem with my mobile number to where you have sent (and I’ve responded) at least 10 notifications this morning. I even provided a selfie. I am now required to do a video call for which there is a 5 hour wait. Ive worked in NC for 30 years and NEVER applied for unemployment. WHY IS THIS SO DIFFICULT??? I am 3 months late getting unemployment. Can I offer you. Kidney? Im becoming desperate.

HORRIBLE APP. I originally verified on my computer and it said I was verified. I checked later and it said I was not. I have been trying on my computer to verify for several weeks again but the right pages won’t open up. I tried two different browsers to no avail. I then found an option on the site saying I could do it on my device. I went to my phone and installed the app and then it charged me an undisclosed amount snd the app also does not allow me to verify. I want a refund!!! I have wasted several hours and horrid customer service. I also want to be contacted by the vendor because I need help to verify.

Unemployment Florida. Horrific this is the most unsecured and dangerous app and processes ever created. This is a horrible tactical process that the governor in acted to kick everyone off the unemployment system. This should be reversed by the governor immediately. This is a crime punishing hard working business owners trying to make it during this pandemic. I am a honest hard working small business owner trying to do everything correct and cannot get back in to my account. This has caused me to lose my payments from unemployment that I have worked hard for my whole life. Taking away the help that has been granted to us by the cares act. The governor of Florida should be removed immediately. Recall the Florida governor.

Horrible. I, like a lot of people am pretty computer savvy. This is hands down , the worst app and company web I have ever used. Most things are done digitally now, and I’ve used many for work, none have given me such a ridiculous run around like this one. It’s disgusting that States have contracted this horrendous company to verify our identities that provide absolutely no customer service/help. If you cannot figure it out, well then you are not going to get verified, and whatever is pending is going to stay pending . This company has to be reported to consumer affairs, your state, and local news. What kind of third world country are we living in here??!!!!

Ridiculous. I am tech savvy. And the IRS has made creating an online account for myself beyond ridiculous. I had to submit my credentials several times because the names didn’t match when they very clearly did. And then because the Face ID on my phone didn’t work I had to do a live interview. Which it took 24hrs to get that email. And then when I clicked on the link for the live interview Inhad to wait an hour and a half to speak with someone! All just to prove it’s me trying to set up and get access to my own IRS account. If I’m a millennial and this was hard for me, I can’t imagine how hard this is going to be for people from an older generation who may not have the same tech skills.

They still have not verified me. I’ve verified twice.. This is the worst encounter I’ve ever had with any website. I waited a total of 10 hours. I had two video calls and have not been able to proceed with EDD because they won’t verify me. I gave them all my credentials. I even recorded the second session as proof that I completed the referee session. They’re making it impossible to continue with my EDD. I’ve contacted their support on Twitter and they said they would get back to me via email and have failed to do so. Their wait time is between 3-5 hours and I’ve done this twice already.

Unemployment verification. I'd.me verified me on the 7th of may and still hasn't sent info over to unemployment! I haven't received any income in two weeks already going on the third week now! I've emailed support more times than I probably should have and have only received two back both of them saying someone would contact me shortly! How am I supposed to feed and keep a roof over my lil girls head without any money? I'm going crazy not knowing what we are going to do! I didn't want to give a star at all because of this and the fact that support has done nothing tonrwaove my issues!

I’ve been trying ID that me. Do you know an appointment tells you to use this application to get verified and ever since I’ve tried I’ve never got a response back or have them verify my identity to get my unemployment within 72 hours it’s a shame that they tell you to come to this website and it doesn’t do what they say they’re going to do how do you spec to get anything done if a company like this takes forever to respond back to the peopleOr to get things done correctly so how do you spec me to read this app or website if it doesn’t do what it says it’s gonna do

Don’t use this app. Previously, I did have problems with people who were trying to get a hold of me, but I didn’t know who they were and the app did do that but now I have forever lost the ability to have a voicemail on my phone. It looks and seems like my voicemail is working, but if I declined someone’s call, it does not go to my voicemail so unless you are looking to lose your voicemail forever, I would not recommend this app. Otherwise it does do what it says it does by ID any unknown callers and their location.

Unbelievable Unverified Unemployment. This app is pathetic! I consider myself to be relatively computer savvy and am able to navigate numerous new and familiar apps and websites on a daily basis- BUT THIS-it has me going from link to link and is only allowing me to complete steps 1-3, then taking me back to the sign in screen, and then only to steps 2 and 3. I can only imagine the problems others who don’t use the internet or aren’t as familiar with these type of websites will be faced with! I’m literally ready to just give up and forfeit all of my unemployment money that I’m entitled to because this app is seriously about to cause me to vomit from dizziness after being looped around in such circles! All I want and need to do is upload an image of my DL and let you verify my identity…this shouldn’t be so complicated! If like me you’re given no other options besides, “ if you want to get paid do it, you’re smart figure it out” then GOOD LUCK!!! Apparently this one requires something more than computer skills and internet navigation competence, general knowledge/common sense, above average reading/comprehension skills and the ability to follow directions as well as more patience than could realistically be required for such a “simple identity verification that takes MOST people only a few minutes to complete” so for everyone’s sake I hope I am a very lonely minority with all these issues!

This Website is a Joke. The easiest possible process in all videos, shouldn’t be a struggle.. Unable to upload ID photo because it only offers me the option to do so if I am a nurse, military, alumni etc. Contacted support about 11 times, get a robot that send you links each time with a generic email advising me to do the same thing I’ve tried to do 20x plus. Lame. If you’re bored and feel like cranking your nervous system, have some old boards you’d like to karate chop but need to get angered first, or haven’t had the balls to let that one special person in your life know how you really feel because your too zen to say so.. then this is for you.

Garbage. This is without a doubt one of the worst apps I’ve ever experienced with respect to customer service. I am a physician and I got a new iPhone and transferred my data from an older iPhone which I uses for multi-factor authentication (MFA (. Neither my password worked nor was l able to get MFA on the new phone. The most wrenching experience was trying to get customer service. The chatbot was useless. The queuing was a joke. Because I need this app for prescribing controlled medications it is absolutely essential to have immediate attention. I am beyond despair.

No access. After I got a new phone, the Authenticator app won’t connect to what is was connected to before. Deleting the app and logging back it doesn’t help. Then the other apps connected to it is “already” connected to one with the phone I had before so it doesn’t give the option to put it back. I feel like what ever is with the app and you get a new phone it should stay. Now I don’t have access to my money.

Doesn’t Support iPhone11?. I’ve tried countless times to upload facial scans and identification photos (.jpg format) but I get error messages telling me that my device type is not supported. An iPhone11, really? Mine isn’t jailbroken or modified from the manufacturer’s original settings. I’ve been trying for five weeks to submit an application for unemployment benefits. The State of California EDD uses this service to produce biometric facial scans of applicants, but I can never clear this hurdle and the 48-hour window closes - meaning I start from scratch. I’ve submitted request for help but all I get is boilerplate confirmations telling me that someone will contact me shortly. I have yet to hear from anyone.

Horribly redundant. I have been trying to just update my address on this to actually use it because my address is out of date…. It’s been three unsuccessful days. I have had to upload my id 4 times and it still wants me to upload it again even though it’s “verified” whatever that means in my wallet. I can’t change my address because the 4 government issued ids I have don’t meet the requirements for some reason. I tried to do a video call and they just rejected the call because one of the three ids I had uploaded was a hunting and fishing license. Can’t get ahold of any actual humans…. Have fun with this headache of an app

Worse experience ever. I have never had this much trouble getting into a system. It’s the worst experience I’ve ever had. I can’t imagine if an older then me person that is not tech savvy would ever be able to get in. I have no idea if it’s accepted or not accepted as I have received both messages simultaneously! One of the phone one in the email. What kinda of rubbish is this. I have spent two days and lost count of hours trying to figure it out. Cannot ask for assistance cannot call anyone, submitted a request for help and still no help. Frustrating beyond words can explain. This is my livelihood and therefore should be considered somewhat important to people and help should be available.

Worst App EVER!. The IOS it utterly useless. Makes me use the URL and go back and forth. You must move between webpages, which becomes very difficult on a iPhone. Last but not least, the information they ask for seems to be used for other purposes then the actual purposes. They want everything…including my soul when I pass away. Now, I’m waiting for a video call and I swear…if it’s a person not native to the U.S…I will file a BBB. These documents are personal and no one should have them, let alone gaze your eyes upon them. This should be 💯 automated.

So far so good !. This is a very complete screening application that covers many personal aspects of each individual yet its quick , it should really help many people in the future..... After further experiences with it a couple of days later , I'm still trying to iron things out , I can't say that their not being extra careful , thats a fact !

Too hard to add to a new or different device. Love the app. It affords me the capability of verifying my identity online. However when it comes to adding the app on a new device( either you upgraded our old one or just got a totally new device and/or number)., it very confusing and May as we’ll be rocket science. I’m this day and age it should be a lot simpler.

Horrible. I have followed your instructions at least 3 times and it gets stuck over and over again. I press continue many times and nothing happens. I refuse to download personal information more than once and feel very violated. This site needs a lot of work. Thanks to you I have been unable to file a new claim and unable to resolve an unemployment issue that has been lost in complications for over a year. It is impossible to get through to EDD on the phone. Your app has devastated my life and if you ever need to use it, I hope you feel the pain you caused me!!!!!!!!!!!!!

Dumbest app ever! Completely incompetent!. This app is not worth the one star you have to get it in order to submit a review. You can put in all the correct information and you’ll still have to hold for over five hours just to get verified by one of their representatives.I sat on hold four times for over 3+ hours only to have the app require me to sign in again and start the process all over. It should be illegal to have someone hold for so long just to verify their identity and get resources needed during a pandemic. This is a ridiculous process! We should be able to go in person to show identification! In opinion this app needs to be trashed and the developers need to go back to the drawing board and try again or hire more workers to meet the demands of its clients, but sitting on hold for hours on end is a clear indication of epic failure!

Bogus app. This app is the worst ever created no help any where this stupid iPhone puts up this content blocker and you can’t use it all thi frivolous technology to make things complicated it’s absolutely a waste of time we shouldn’t even have to pay taxes on what land that we don’t own the first person who sold and bought land for the first time is a con artist and thief he didn’t own the land if that’s the case when a person is born their entitled to a piece of land no charge becasuse that’s what the first person did it’s all fraud and all you people are falling into it

VLB. The app is really nice and easy to follow through the process giving options of ways to reset passwords and don’t have to use them every time going into an app. . I would recommend everyone who dislike passwords as much as I do. I go into an app now and all I have to do is type my ID address and the password is remembered by the Authorization app. I love it.

It’s not letting me do what I need to do. I uploaded my photo I uploaded my picture I uploaded my Social Security number and submitted it and still nothing and keep giving me different ticket numbers, and keeps sending me the same messages stating that they’re working theirBest to get my ticket number which this been since March 2021 me and my kids homeless right now I have a four-year-old and a 10-year-old going from house to house I’m glad that diapers DCP didn’t get involved yet, Because of your delay and I’m sick and tired of trying to figure out what I’m doing wrong and I did everything right still I cannot claim my benefits in it’s sad

It’s taking over everything. By the end of this Covid ID me will have everything! Insurance company USAA, IRS, VA, Social Security, EDD, my healthy vet, what next! All of this in the last two years plus the other million changes we’ve allowed! What happened to the world yell yell yell. God help us if it ever gets hacked! You spend more time trying to get into important websites every three months changing passwords and what not than actually doing the work Computers IT making things faster and easier? I miss my commodore 64. Who’s to blame I think everyone under 36 years old🤬

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What a confusing hassle!. Very confusing process and unreliable if you’re a US citizen residing in another country and trying to access your government info.

Log in. Will not allow me to upload and way to confusing for just trying to log into a regular account

's Okay ask me tomorrow. It works it's clean it's straightforward and if you ask me tomorrow it might be more coherent and complete a review

Awful. Doesn’t have any info

Okay. Please

Does not authenticate. I’ve used 2FA for many years now, used the Yubi hardware as well as Okta, Google, and other 2-fac systems. ID.me is required by US government, snd is entirely ineffective. It fails, but clearly doesn’t know it’s failing. It’s just failing and reverting the workflow back to as if we never started the authentication process. Utter garbage. Can we use a quality system instead?

I am not enjoying 2-factor. This is why i stay away from 2-factor identification. It is taking forever for the the app to communicate with the desktop. Causing a huge lag on my end. Wont sign me in at all now. Also, what happens if i change my phone number or email

Horrible. Zero support

No explanation of how to use this.. I have the app. Photo of DL won’t take. No reason why. The app is DL but there’s ZERO explanation of “what now”? Or how to use this.

Support is non-responsive. The app says that support is available 24/7, but they haven’t responded to me in two days. Very concerning given that they have all my personal information. Are they scammers?

Terrible. Very confusing workflow

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This app is terrible.. This app has tutorials explaining how to verify your identity that are not accurate and don’t allow you to verify your identity using your license. It is nothing more than a road block to prevent you from receiving benefits because there is no way to verify your identity. Their “support” staff are non-existent and consist of an auto response “bot” that makes you run in circles and there are no live staff with this company. I’ve waited weeks and get auto responses apologizing for the delays, but no help whatsoever. Terrible app, terrible company.

A nightmare. Do NOT even get started with this nightmare. The greatest invasion of privacy since CIA wiretaps. And note this is NOT a government agency. They are a private contractor, and they demanded my SSN, credit report, home address, phone number, email, scans of my driver’s license, passport, then access to my laptop camera to scan MY FACE at least 10x—all while telling me they couldn’t get a good read. Where does all this info go? Find an alternative path do your business.

Don’t force an app. Tried multiple times to set up authentication and it wouldn’t work until I downloaded this stupid app on the same device it wouldn’t let me set up text authentication. Why would I want an app that will be obsolete by the time I use it again. It’s as annoying as when you go to a website to read something and it keeps pestering you to download their specific app. But worse since I could use their app more then once a year.

Fast and easy. I feel like this is the best way to authenticate any account. It’s quick with not having to wait for codes through text and feels extremely secure. Would recommend to anyone.

Failed to verify identity and seems scammy. Disappointed that the IRS is allowing an outside company to manage important taxpayer data. We have seen time and again that data is managed with little care, and given the sensitivity of this data I expect better. Second, I have been working to verify my identification for over an hour. I have attempted to use both a state ID and passport. I go through the whole process and it fails me repeatedly. It’s not an effective tool if it can’t confirm true identities.

not yet ready for prime time. After finding someone who can help you install the App & get verified, it is smooth. However, it’s a major PITA to get thru the multiple complex steps required to get it working or to change devices. The company really needs to simplify things so that new users can set things up w/o so much frustration. I don’t appreciate being asked to disclose my SSN either.

Terrible- HORRIBLE!. I am having the most difficult time trying to get to the spot where I can change my tax withholding. It used to be very easy by clicking “update personal info” and now with this new ID ME process it’s a nightmare . It keeps looping me until I get stuck and I can’t get to where I need to be to change my withholding .I’ve been trying for 3 weeks. It keeps sending me an email then when I try to advance to next step it goes dead

Excellent app for iOS. This multi factor login stuff had me so confused and frustrated till I found this app. These developers have made the whole login process a breeze for users of all levels. Don’t hesitate. Just download. You’ll see it’s great! Ha! Poet and didn’t know it. Thanks folks! That’s all.

Customer service. Can not get any help to change my phone number since one’s listed are not available. Have sent in multiple requests by using this app and still have yet to receive any email or correspondence of any kind. It says they have customer service 24 hours a day, but all I seem to see is that is all worthless if you can’t get any help with the simple information

I am proud to service my country and community service. I am retired disabled from US Department Of Defense Police Dept was a Federal Police Officer Corp And also was a US Department Of Army’s as Soldier and Military Police Officer Corp And also very proud to service our country and community service too and under both uniform as military and federal police officers protect life and community service too

Owner Mike Morris. So far I can’t use this, it has errors in it and no one has been able to help leaving me helpless😂I got a number for Help BUT NO HELP HAS BEEN ISSUED YET LIKE WHAT I SAID NO ONE IS SMART ENOUGH TO ANSWER THEY SCRATCH THEIR HEADS WITH NO ANSWER. Other people rely on you for information on me WHY HAVEN’T my account been resolved You will be losing people believing in YOU IF THIS ACCOUNT IS NOT FIXED. I have asked time after time ALL I GET IS SORRY YHIS DOESN’T FIX THE PROBLEM. YOU DON’T even have a phone number that I can explain to a real Human. YOU HAVE MADE MY LIFE HORRIBLE BECAUSE OF YOUR INCOMPEDIENCE!!!!!!!😂😂😂😂😂😂😂😂😂😂😂😂😂😂

Horrible. This app is horrible all I want is to upload my drivers license as card and proof of address I’ve done everything signed in created a multi factor authentication and yet you click on manage I’d it gives you like 6 preselected options which I am none of and yet I still can’t simply upload a few items that are ready to go this website is a joke and I’m becoming broker by the min because they STINK

Awful. Just awful.. It's obtuse, opens in itself links that should be opened in safari, making identification nearly impossible. It provides a terrible user experience. Often requires identification through a different source anyway after a frustrating waste of time trying to get the app to simply work. Waste of time and frustration. Find an authenticator that's finished. This one seems to be stuck in alpha testing.

Worst app ever!. Took weeks to get this app to work, instructions are sketchy at best, and for the final video chat verification had to keep my browser open for 68 minutes waiting for a live person video verification. I think during the Pandemic the governmentHad too much time on their hands and had to figure out a way to make simple processes more complicated! Even this review requires a nickname that takes 10 tries because whatever you type has already been taken!

Simply impossible. I am truly flummoxed. There seems to be no way to reestablish this verification process once the info has been removed from you phone. I upgraded phones and cannot figure how to get it to work again. And there is no help or real support to solve it. And since my refund is dependent upon verifying my ID and I can’t do that through the system and no one will answer the phone at the IRS I am out tens of thousands in refund dollars.

Nothing but problems. I have not been able to complete the process of getting my ID current. I’ve only been presented with secondary id categories that don’t apply to me. The process has delayed my DOL payments for over two months now. To no avail. I’m still unable to receive my benefits and I am at a standstill on what to do about it. Verifying my identity has made an already difficult process completely impossible.

App no longer works.. App no longer recognizes my email or password. Changed both, still won’t accept them. I got developers involved…. No help. Deleted app. I tried to sign back on gov website, sent me back to deleted app. Tried to sign back on……nope. Well, app worked for about a year, I guess that’s all I’m worth. I’ll try and delete it again.

NO WORRIES FOR ME. This Authenticator App, has saved me several times when some idiot tried to use some of personal information. But having this 2-Factor authorization prevented him/her/it free m getting further in their attempt!!! A must have!! Thank you!!

Confusing app!. This app has caused me to be locked out of receiving benefits for almostSix weeks. It throws me to a page for verification of identity at least such things as first responder, teacher, alumni, nurse, doctor, and I have to submit things like a military Record and I’ve never served. There is no easy access to submitting my drivers license or passport, and a selfie. This is a very messed up site for verification and it’s cost me dearly. I don’t see why state of Colorado is using this for verification there should be a better company out there.

So frustrated. Everything works great u til it ask for my social security number and I put it in and press continue and the page just loads right back to the page I was on it won’t let me any further so frustrating and I I have written several requests to have help and still have yet to receive any

Complicated. I swear can’t trust anybody people that claim to want to verify who I am trying to get me to give them my log in information and that’s not the way you do it, is it ? I’ve had people that are claiming to be attorney wanting the login information. I tell them to Kiss off because I know if I give them the login information they can take over my identity right ? How we supposed to have them verify us ? Please tell me Dazed and confused

Don’t USE!!!!!. Literally don’t have a phone number that’s active in my name had absolutely everything they needed but a ACTIVE PHONE IN MY NAME they used Face ID SCANNED MY WHOLE FACE only accepted my license with my whole hand print included none of the other photos was good enough that were more clear ask for my social security number what more could u possibly need I only came here bc I don’t have a active phone only to not get in any way to hold you back I don’t recommend this app at all

Useless. absolutely useless just send you into an endless loop inserting the information over and over again having to verify using it something that wants you to take a picture of a webpage with your camera but the webpage is supposed to take a picture out for extra verification does not exist keeps asking you this does not give you access to any website whatsoever I think this is just a ploy to you require personal information!!

ID - me. After getting kicked off of line to acquire support, I’ve finally got through. I am extremely frustrated with the process because it initially gave me no answer & every time I was in line to ask a question in support, I was bumped off quickly. I’m only giving you 2 stars because I finally got to upload my photo/ss & was verified. I had to jump through hoops to get verified, in which it seems to be pretty simple yet it was not.

A suggestion. There is no way to contact you unless I have a problem. I simply have a suggestion. All my Authenticator app say “Authenticator” and look alike. If I don’t remember which one I need, I have to try them all until I get the one I want. It’d be helpful if it said I’d.me either on the icon or the descriptor under the app icon itself.

Confusing. This app does not have you sign in to any account, or give you any options from the menu that might tell you how to use it. If you click on the help link, which is about the only clickable thing on the page when you open the app, you better have 3 hours to read through the instructions and a lawyer present to explain it all to you. Isn’t this app supposed to simplify security???

Difficulty to navigate. Had trouble using this site. Took many many many photos that were not acceptable. The entire picture was clear, numbers all legible, no glare, pictures not on angle, and still the website would not allow me to continue the set up. Very frustrating when you are trying to login to the IRS website. Difficult to get a live person on the phone and difficult to get into the website..very frustrating process.

Not everybody are living in USA because is from the United State of America. I’ m trying and trying to send the documents this app is asking for, but I have a life, asking for documents only exist in US A. You have to be more open for pea please who are living overseas. My husband have cancer and we need to contact the VA ASP. We do not need more stress. No document match...... this is a nightmare. After the pandemic not all is the same. I can not get the original document your app is asking because I have nobody to take care of my 93 old father, I have no family here in this country. Many documents are send by mail on this days .... remember environmental impact reduce peppers. And now this app do not acept screenshot or whatever. No help at all But a headache. Sincerely, N T

My experience. Terrible, you guys did a great job at making this app a utter headache. All I’m trying to do is verify my identity. Instead of a simple link on the home page that directs you to the verification steps, your met with instructions on how to do so with no clear explanation on how exactly you get started. I tried using the website which directed me to the app which left me with the same results. This app is horribly designed and a cluster of confusing links. Do better.

This has made me insane. So I won’t get my benefits now because no one can verify me this is great I’ve tried for a week to do this and talk to someone I am litteraly in tears and freaking out. As a person with mental disabilities they make it really stressful. I am who I say I am I sent my social my birth certificate they scan my face but they can’t verify me ? This is not ok if this was a normal BUSSINESS this kind of service would not be acceptable I will not be able to afford anything now because of this messed up system.... thanks a lot I’d.me.

Ridiculous joke. I’ve been trying for hours to finish the application process, I’ve submitted copies of my drivers license and my passport both of them are valid. Even after uploading a video selfie and a regular selfie both were approved it’s now telling me I have to wait two hours and 14 minutes they have a video conference with a representative, and that number keeps going up, it was one hour and 43 minutes, whole program is a joke and so unfair need to verify to get my unemployment benefits and unable to do so.

I have had problems with IDme before when I had multiple identities. I previously had problems using the ID me Service because I was prior military and a first responder. They were unable to correct it and told me to use another sign on. When I started using My Healthe vet and have had no issues. I think this maybe a mistake.

Stuck in an endless loop of MFA purgatory. I’ve previously used this app before but now I get an error saying I don’t have multi-factor authentication (MFA) enabled. But since I forgot my password I can’t access my account to enable MFA. I get an option to select Authenticator or mobile device, but since I don’t know my password, can’t get into anything. Completely useless!

Terrible. I have updated my information 4 times, and still nothing. I can’t believe this is the system that was chosen by TEAS WORKFORCE COMMISSION. Someone needs to step in, and come up with a better solution. Remember just hang in there, that’s all we can do. And not to mention there isn’t as much as a phone number to speak to a live person. Just one more layer of total B.S, to Prove that you are You. Have a wonderful day, and I hope you are well off enough to pay your bills.

Authenticator works in Florida. I am a Medical Director working in Saint Cloud Florida. The program helps more than 95% of our patients to acknowledge how to balance their medications. Being also a Psychiatrist I should recommend to use this program instead of a token that works just 70-75% of the time.

Four for now. I would like a system in place where we pick all the places we need id’s from a list you keep updated with questions like why did you pick this site to have yourself id’d. PTSD makes life difficult to absorb worth from anything.

Truly Pitiful. This is one of the worst apps I have used. Sadly, it’s required for some federal and state services. It. Does work for some of them which is about the only good thing I can say about it. I really hate to say anything negative about the team who created this app, but this app is a pretty sad excuse for an app. I did spend about an hour with it and it truly is abysmal. If you don’t have to use it then use something else. Good idea - very poor execution.

Unbelievable. I have no idea what to do on this app I have account I started on google and I sent in documents did a selfie I've been calling unemployment for weeks just got a live person today just to tell me they never received anything from ID. Me I never gotten a email stating that I provided all my information or not this is crazy so this is how people who have worked and now need there benefits are being treated please shame on this government

App don’t work, you’re screwed. After going through a the verification process for some reason my app stopped working. I tried to sign on online then sent to app to authenticate but keep getting error message that user info not available. Therefore I can’t access my account. You can’t delete the app and upload new version. Therefore I’m locked out of services because I can’t verify my identity. I’ve sent it several work tickets but have never received a response.

Finally!. Love love this- Equifax breach really ruined our lives and still have is theft issues and this service has been very secure and I’m happy. So sick of companies denying people for things like housing in order to survive when they are also responsible for ruiningOur existence.

NFC multifactor broken. The app does not retain the NFC security key set up for multifactor authentication. The security provided by this app is non existent if I can not use the security key I’ve paired immediately after pairing the device. Thank goodness I did not remove my other authentication methods before testing or I would have been locked out of my account. The website shows the security key enrolled but it has completely disappeared from the app after a single force close on iOS 15 with the latest version of the app

Easily the WORST app I’ve EVER used. So this is supposed to generate and accept two factor authentication codes or something. Nowhere NOWHERE does it explain what the app is and how its used. SERIOUSLY NO WHERE. I downloaded it and set up an account … but it doesnt accept or generate codes from the app I’m trying to get access to. AND WHO KNOWS HOW ITS SUPPOSED TO WORK ANYWAY. The stupid robot doesnt understand ANY questions and there are no humans. Sheesh rated as MINUS ten. PS: I have a PhD and worked in the computer industry for years so I’m pretty sure its not me …

ID me. It is the worst thing. I absolutely hate this site. I can’t figure out how to do anything on it right with no help but a computer typing and do what it says don’t work and no real people can get online to help you. It has no phone number to call. Everything is computer. Have sent several request for personal help and still no reply. I can’t get verified so that means I can’t draw unemployment until it verifies me. It really really is the worst website.

100% Frustrating. I would give it 0 stars. It takes months for customer service to get back to you. Instructions are confusing and not easy to find. It should NEVER be this hard to reapply for unemployment benefits and I shouldn't have missed 3 months of benefits because of their incompetence! We rely on these payments to pay bills etc. Without it we can be put on the street but this company doesn't care AT ALL about that. Worst app I've ever used!

Email password reset confirmation link doesn’t work after 10 minutes - invalid error. This is shameful. For no reason I was asked to change my password, and after waiting 10 minutes for an email confirmation link it said no longer valid- now I can’t even reset my password that was perfectly fine. Are you being hacked? The government hired you to take care of authenticating millions, fix your software!! Businesses in the US are really failing users these days.

Confusing & Terrible Customer Service. I was forced to use this company by my state and couldn’t have had a worse experience. Customer service was non-responsive and the site is difficult to navigate. I was forced into a shopping portion of the site and could not get to what I needed. As of writing this note, I have still mot been able to complete the task needed to access my benefits. I have also not heard back from customer service. Phone support is non-existent. I can’t express fully how disappointed I am by having to be forced to use the vendor.

Love this app!!. It has worked like it should every time I’ve used it. No glitch’s, it’s fast, 0 downtime, it’s fast, amazingly reliable, it’s fast, they respect your privacy, oh did I mention that it’s very very fast, and it makes it so easy to sign into websites!! With I could give it 100⭐️

This app ruined my life. Before this pandemic I was working 2jobs in restaurants who closed after March of 2020. It took forever to get any benefits & now being close to the end of my benefits this app cut me off 2months priour never verifying me or accepting my drivers listener or SSI card or anything I would submit. I’ve now been evicted cause of this app not allowing me to file my weekly claims as I’ve been doing all year almost reaching the end but detailed by this app. It’s designed to cut off minorities & kick us out on the street.

Why have it?. Can’t do anything with it. If you need to change your pw you have to actually log in to the program itself. You can’t shop from it I’ve verified myself more in this app than I have any other one, banks included, I have. I’m happy for the security but there has to be a way to make the Authenticator worth while.

Ridiculous. Absolute ridiculous process to get verified. Had to get on a video call because the system couldn’t read a passport call. 30 minute wait, had to locate my SS card, birth certificate and passport card just to have a phone call. Had to upload multiple, picture perfect images of both sides of all docs. Absolutely ridiculous process. Embarrassing that in 2022 you can’t build an ID scanner correctly while tethering your service to the IRS login.