T-Mobile Scam Shield App Reviews

I Had No Choice but to Download this app. I was more or less forced into downloading this app because T-Mobile shut down Sprints app. This app is totally worthless unless you go Premium. I pay over $300 for 3 phones each month for phones that don’t work more than half the time. The service is horrible & T-Mobile says they have the best coverage out of anybody, talk about half truths not even. I’m worried I’m going to have to dial 911 someday & something is going to go wrong in the worst way. Call gets dropped as it usually does, call taker won’t be able to hear me due to poor signal, or it goes to 2 other counties that their borders are close to me. That’s already happened 4 times. Thankfully I’m a volunteer FF & called our 911 center on my radio. I don’t want to get started about text messages, voice mail, & email. Anyone of those I can get somewhat in a timely manner or it can take up to over a few days or I’ve gotten voicemails or emails that took well over a week to come in. I’d like to hear that explanation. Finally is it common practice that I have to reboot my phone once a week? I don’t think that’s how it works. I was prompted to give a review & so I have. I’ve talked to other Sprint/T-Mobile customers & they have the same complaints that I’ve just placed in writing. It’s mind boggling that I pay that much for something I can’t rely on. I highly doubt I’ll be around much longer to make anymore complaints in a review.

Love it!. Just would fix minor issue/s such as/for instance if there a missed/rather a call from Mom, sister/dad/ a family member/friends/etc, that happens/they have called yesterday it will/would show up on the application/application, other than that it is the one/is/best private/block scammers, telemarketers/telemarking/robot calls/call, so just need to be updated/restalled/every now and then/often/until it is resolved/fixes/working properly/correct/normal/back to normal, other than that I have no complaints/complains/etc. I love this application/app, continue with the good/great/fantastic work. Two thumbs up. 👍🏻 😀💗🙂👍🏻

When it works, it works good.. Lots of talk about being able to block calls but the BLOCK feature seems to not work occasionally. You can select BLOCK on a number and the block button will light up; however, when you return to the number in the ACTIVITY list, the number you just blocked is unblocked again. Therefore, the 4-star rating I am giving applies to the app when it is working properly. This situation has happened several times over the period year-long period I’ve used the app so the failure is temporary. When the failure situation is happening - like it is at the time of this writing - this app deserves maybe 2 stars. The reason I’ll give it two stars is because it still blocks known or suspected scammer numbers that are preemptively blocked by the app. If the app already knows them, they get blocked...but those only amount to about 20 percent of the scammer calls I receive.

Love the app, but....... Love the app, but Im mad that it now cost for the features I had that were included on the call screener app with sprint. Once I switched my sim card in store, I no longer have to the other app. What was once free on the sprint app and network now cost $4 a month on the tmobile network. So disappointing, didn’t this conglomerate of a company make enough money from the merger of the two cell companies and provide better service and have happier customers. Update: Thanks for the prompt response, however your response is untrue in the facts. You can’t use any of those options you mentioned without first having to subscribe to the “premium“ service. Which those same options were free to use with the “Call Screener” app on the sprint network. Had I known this I would’ve never switched out my sim card.

Unique Outstanding Design App!. Funny as I sit here I can remember when security was never thought to be so important for your phone. You could pick up a phone book and get the number you wanted to call. Remember when you could get a operator to help and dial the number for you. When you answered your phone never was any danger that goes on today. When the idea that the phone company came out with that we could hide our phone number from the world seemed like a good idea but as it turned out this was the start of the security system problem that now has blown out of proportion! This app is truly trying to get back to where it is safe to answer your phone again! But it is not simple and the Crooks that have caused this mess are not making it easy to correct the problem. They are not rolling over and playing dead. They use tricks to try and keep on trying to steal your money and Identity. But they are losing with the help of this great unique technology outstanding app! So hang in there and help the Developers report what is happening to you and report the phone number that is a scam or fraud. Your helping to beat the Crooks even though it may not seem like it so Mr. Developer I Tip my Hat 🎩 to you and say “ Thanks “

Is this the real scam?. I downloaded this app because i was getting around two or three scam calls a day. After downloading the app about a month ago, the shield seemingly worked. I wasn't getting anymore of these calls. However, when I went into the app to try to quantify the effectiveness, I noticed that the Scam shield App hasnt blocked any calls in the last 30 days. This means that it isnt that the app is doing its job, its just that no one is trying to call my number anymore. So, I instantly went from 60-90 calls a month to zero attempted calls a month as soon as I downloaded the app. That is fishy. So here is the question. Is T-mobile giving ur data to scam callers in order to generate a demand for this app then discontinuing this once you have the app to prove its efficacy? As a communications company there are limited things they can do with ur call records, but as an app developer that ties into your call logs by ur acceptance of their privacy policy how much of your personal communication data that is normally protected by law is now for sale to whatever bidder.

T-Mobile’s “Scam Shield. It is a great app but could use some work on functionality. It could be made a bit easier and clearer to navigate through all of the many features. An ad-on condensed manual to dummy down the steps for use by neophytes. I have to provide support to many of my customers who use T-Mobile that have installed “Scam Shield” (neophytes with various mobile phones). Usually not time-consuming, so no charge. But if users could browse through an integrated or printed condensed “use” manual with an index, many newbies would find their answers themselves. T-Mobile has an excellent record as a mobile service provider, along with their excellent support teams and their apps, which would only enhance their quality of apps.

Is this thing on?. 1. It still won’t work over a vpn connection. 2. It now tells me to disable ad blockers to function correctly Those two are deal-breakers, Developers. As of late, this app has been extremely useless. Where it used to average 30-40 blocked calls per month, it hasn’t broke the single digit mark in the last six…and I’m getting a buttload of spam calls making it through. I also would like to know why some allowed calls from my contacts keep showing up as pink in the app, and others do not... Get more aggressive with the blocking and way less so with the annoying the user(s)... On another side note, if T-Mobile would STOP selling their user information to third parties, a lot of this would likely stop. I get a lot of spam on my phone for every member of my family plan (all 6 of them), and rarely ever for myself....

Do not expect this application to work while you are out of the country. I have been out of the country for more than a week and using a vpn on all my devices. This app doesn’t stop unwanted calls while you are traveling and it doesn’t update the call list at all. I am getting calls all night long while on another continent. This app is a complete waste of money. Add to the fact that I am part of not one but two data breaches now and my number is being used to spoof nuisance calls. Thank you T-Mobile for not caring about people’s privacy. There are calls that show up in my missed calls list that do not appear in this application. Why? How can you advertise that you block spam calls when this application allows calls to come in and does not even track them at all? How is it that this application blocks a number one day, but someone calls from the same number the next day and the call gets through? How is it that you report a number as spam, but someone can still call you from the same number a day later twenty times and it still rings? This application is a complete waste of money. Don’t bother.

Beware if you have to swap your SIM card and use this. The app wants to charge for spam blocking features I used to have with my sprint spam blocking app. (My phone stopped working properly. Because T-Mobile bought out sprint, I was forced to switch networks and apps. Now I am losing functionality with this app. This app wants to charge for blocking certain types of dangerous calls that a) I could block with the sprint app and b) T-Mobile should be blocking in the first place IMO! Also the app is not easy to figure out / intuitive like the sprint app. Every single thing I try to do i have to contact CS. They should have help features built into every single task so that if someone needs information you just tap an “I” or something. Instead it keeps telling you you have to contact customer service for help when customers find features are grayed out. So disappointing and unexpected after using the sprint app which quite frankly did not look as good but worked much better.

You need this app. I typically don’t review apps unless they are really bad or really good but this app is a saving grace. I changed my number and ever since have received spam calls non stop, I didn’t want to go through the process of getting ANOTHER new number and having to update all my contacts as well as hospitals place of work school etc. Whilst searching for a solution on google I found two solutions 1. A number to put you on a no contact list and 2. This app! I have Metro/T-Mobile already so I was very delighted to see the app was made by my service provider. It’s been only a few weeks and I haven’t received even ONE spam call! The app even shows how many they’ve stopped and it’s over 100 for me. No more annoying calls!

used to work well…. now it doesnt. a few months ago i downloaded this because i was getting a crazy amount of scam calls and texts. i’m talking I’d get 10-20 calls a day and at least five messages. after i got this three went away and every now and then, one or two calls would come in. i have no idea what happens but ever since yesterday spam calls and texts have flooded in again. i counted and just yesterday i had a total of 20 calls in one day (some were from the same numbers which i’ve now blocked but even that doesnt help- i block one and another pops up). i don’t know why i’m suddenly getting flooded with a ton of spam again but please update the app or something to help. it used to genuinely work well for me and now i’m back to getting spammed daily…

Andrea. I’ve been plagued and cursed by a hacked I phone for 9 months….which means no matter what phone I buy 3 now, two computers….unless I want to erase my existence off of this earth by going up in smoke, my identity will never recover. It’s been a nightmare no one wants to know or might not believe how bad it can ruin your life. This app doesn’t do it all but for me it’s easy and quick and user friendly I’ve gotta set it up to be more complete I just got it. I Just Started entering every single contact one by one what a shame, I lost so much personal information and Photos and all user names passwords. Anywho… great little affordable helper to have handy. Try it! You’ll love it too!

Money. Hello, not all people are in a financial situation where they can pay to upgrade on your system… These systems are made to help your phone and if you don’t have them, then you get inundated with spam calls, and all kinds of stuff all day long… I am brain cancer and I am 62 years old. I don’t need all these calls. My phone is just filling up. I’m constantly having to try to clean it because I have a service that is you that won’t do it for me because I don’t have the money to pay the extra for the premium… I do appreciate the closet do you get blocked? I do thank you for that. That is a very good feature but that’s it that’s all you do when I would really like to have the whole thing I just cannot afford to pay for it no matter how much it is… Disability does not pay much and it’s kind of hard to eat these days… Thank you and you have a blessed day. God bless you, Susan.

Very far from my expectations. I reported an issue few weeks ago, had not heard from their support team. First it ask for access to your contact list to then block people that are on there, even on favorites. Also for some reason it does not filter all calls, or at least not all calls are present our call list - I’m unable to report spam if the call is not in the incoming call list (I’m using the free version). I recently moved from AT&T and I never had any issue with this two things. On top of this I’m getting calls from spammers, more than ever, something that did not happened with AT&T. Sorry to compare but the difference is huge. Also, been unable to block call I’m the free version it makes this app useless for me, since I’m unable to block spammers that call me multiple times per week and this app failed to recognize as spam. In short: at least the free version is useless. I hope that support can respond my emails.... eventually

X. This application says , click get started to check settings . Where is the Get started part at I missed it ? And this Application automatically sends unknown callers to voice mail … I got news for you , they may be unknown callers to you , but I recognize those numbers . Every day someone is trying to force $250,000. Into my account. So most of those text still get threw ?. I recieve Groupe messages from a group of 10 people where no one knows who the next person is , people text me asking me to stop texting them , when my number is being used by scammers I suppose.. This is not a complaint i give you 5 points for Your hard work. Thank you

Yeah. I’ll pass.. I’m having a problem with spam text from non-existent phone numbers. Carriers were supposed have been blocking non-existent numbers for a while now. Contacted T-Mobile. They said I needed to download this app. I did just to find out it cost extra to use any worthwhile feature. Free version features are no different than what is already available on iPhones. Deleted app especially after going through reviews after the fact. Wow the recent review are very concerning. Anybody besides me notice that the vast majority of 5 star ratings are suspiciously fake? A few now and then seem to be honest. Otherwise, most are a few words that do not convey anything useful or end in a marketing call to action. Apple needs to give more weight to recent reviews rather than padding overall ratings with past irrelevant reviews. UPDATE: reinstalled at instance of t-mobile that I try because the free version will work to stop unwanted text and calls. Yeah…still doesn’t do anything. Didn’t even slow down the spam. Still T-Mobile is allowing non-existent, inactive, and spoofed calls and messages through. It only takes two or three basic simple rules to stop a majority of spam text messages that I see. If I could figure it out not sure why T-Mobile can’t.

Is it working?. The past few months there is no way to tell if this app even works anymore, except for the fact that you cannot turn off Scam Block. If you need to turn it off temporarily you will get a message saying “We’re having trouble turning off Scam Block. Contact 611” The Activity Log used to show any phone calls you received or made, along with those blocked. My activity log has been blank for months. I have made, and received, phone calls, yet the log is still blank. Makes me wonder if any unwanted calls were ever blocked, or not. I was told awhile back by someone at T-Mobile that they are aware and the app just needs to be updated. An update/fix would really be nice!

Scam Shield doesn’t actually work.. Seems like every week the amount of blocked calls in the “blocked calls” section, per the app, decrease over time. Went from 1k to around 200. That’s not to say it’s working. It’s not. Specifically, calls coming from Vanuatu keep making it through to me. Can we not block entire countries if we know we don’t have a contact out there? I shouldn’t have to comb through my list of missed, or ignored, calls just to block specific numbers. It doesn’t matter. They’ll spoof and call from a different number. Why am I even paying for a service that DOESN’T WORK? EDIT: Still get unwanted calls, and the blocked calls show numbers in the single digits at this point. I’m not going to manually log/block numbers. That’s what this app is supposed to do. T-Mobile needs to do better.

Why is it when you get used to one thing you guys always have to change things. Well now that I had to go to this T-Mobile thing instead of my sprint one I’m getting all types of calls because you ain’t blocking him and then I got a set them in there and you’re blocked and calls that are very important to me from someone that is in jail you block that that is not good and I’m old and I don’t like getting used to new things and learning how to operate new things why can’t you just left me with the sprint app and put the T-Mobile name on it it worked just fine to yours I get more calls now but I do like the service and it is better since I did get that Sim card I doAnd I do talk into my phone and I don’t proofread it because I can’t read the print I’m old and wise can’t see it but it be a little better if you are did a little bit more for your older customers have been with you for years with Sprint and everything instead of giving new people new phones knew this and that but yet as old people have been faithful to you you don’t wanna do nothing for us

Doesn’t Block KNOWN Scammers. I would give 5 stars but when I have 775 calls in less than two weeks and 90-95% come from a KNOWN SCAMMER called Beyond Benefits! They call every 5-15 minutes from 8am to 8pm. A SIMPLE Google search pulls up MULTIPLE. Articles of how this is a KNOWN scammer spoofing a legitimate company. The company even has “Not A Call Center” in their name now. I have blocked at LEAST 20 numbers from them and this app STILL has not listed them as a known scammer and auto blocked them. This is ridiculous. If I pay for an app, I expect them to know KNOWN scammers that have MILLIONS of reports and block them. They should NEVER be allowed to get thru. This app blocks “possible scam” calls from other numbers but will not block this Robo Calling, no sound, just hangs up on you and sells your number and calls it NONSTOP from HUNDREDS of numbers. LIST THEM AS A KNOWN SCAMMER! How hard is that? Why am I being subjected to their harassment when I have reported every single call. That should have triggered you to take a deeper look! Come on! BLOCK THEM. You have no problem blocking other known scammers. And yet this one not only gets thru when already blocked three different ways but continues to call on new numbers under THE SAME NAME. Just block them. Please.

Tricky to get to work properly. The app used to work fairly well. But all of a sudden it just gives me an “authentication failed” message every time I check it. Calls that have come in (good or spam) don’t even register in the activity tab. I do what it prompts me to do after “authentication failed,” and it shows “Spam Block is ON,” but then when I check it again, it shows “authentication failed” again. I even deleted the app and redownloaded, but got the same results. Disappointing because it used to work great. *UPDATE: The app is working again. I noticed my Bluetooth setting was ON, so I tried turning it off; and, don’t know if that was coincidental or related, but it started working again after that.

Don’t bother downloading this app. You’ll be disappointed.. If I could rate this app with less than zero stars, I would. I was a Sprint customer until they were bought out by T-Mobile and I had to switch carriers, but Sprint’s call blocker doesn’t work on T-Mobile’s network, so I was basically forced to download this app in order to block spam calls. One glaring problem, it doesn’t block any of the spam calls from going through, nor does it do anything that a call screening app should be able to do. On the Sprint app, everything was available for free, but with T-Mobile’s app, you don’t get anything at all unless you pay for premium. I’m very frustrated because I can’t even report a fraudulent number to T-Mobile’s service. It makes me question the purpose of even having it on my phone if it isn’t doing anything or making any difference in the number of spam calls I get on a daily basis. I do not recommend using this app. It’s better to just download and/or pay for a third party spam blocker that will actually provide the service that it was designed for in the first place. Very disappointed.

Works great a few tweaks would make it perfect. This app works very well at reducing spam calls. My only criticism would be that it can be quite laggy to use at times. Pressing buttons often takes 2 seconds to respond. Annoying but it’s not often that options need to be changed. One thing missing from the app is a way to manually add a name to a number. Some people’s names don’t show up just the number. I have accidentally blocked a number I didn’t recognize only to later find out it’s someone I want to speak with. If I had the ability to manually add a name to the number that wouldn’t happen.

The worst. This app is the worst thing that ever hit the App Stores. It only blocks calls that it seem as likely a scam. Hence why it is called “scam likely.” If this is any indication of what the “new T-Mobile” will be like—there would be no point in my family staying with this telecom company. We were loyal to sprint, and their service/business since 2007. T-Mobile was still shucking prepaid minute plan’s back then. As new telecom subscriber’s of this “new T-Mobile” we deserve better applications with doable features that combat all these warranty/credit card/insurance robocalls, burner number’s from scammer’s, and unwanted text codes. I don’t even own a car, so why am I even getting those kind’s of calls? Not sure, but sprint’s call screener app allowed us to block, report, and get educational geo information about these kind’s of calls AT NO COST as their subscriber. The scam shield app only has ONE OPTION of Premium and that service has to be paid for. Now, shall we phone in and complain about our every day annoyance’s or take away our business? Because It’s kind of leaning towards both. And even though $300 a month might not seem as a big deal; every month the bill is paid in full and we’ve been with sprint strongly since 2012 when they were getting in their groove. Your move. What are we doing T-Mobile?

Misleading. Been receiving multiple calls from different numbers for weeks from scam or spoofed numbers. I did research and spoke to friends with T-Mobile who have a feature that upon dialing the caller has to input digits manually in order to get through (for free mind you). Spoke to a representative who said that all I needed to do was download this app and it would do this for all my calls, for free. It didn’t do anything. Called and spoke to someone who said I need to pay $4 per month. $4 per month for them to screw up yet again and for this to “maybe work”. How do other people I know have this feature for free but you want me to pay $4 per month? Been a customer since 2014 and Sprint/T-Mobile has caused many issues with billing and service. Will be switching providers soon to get this feature for free as other providers offer.

First 5 star review. I love this app!! It definitely filters out all the spam calling. Telemarketing, bill collection, political calls etc. Once in a while it will filter out a wanted call due to it not being in my contacts. I’ll accept that because missing one or even a few wanted calls is better than the spam I was getting all day and night long. I love that it shows a list off all numbers is blocked then allowing you to edit whichever numbers you want to allow in the future. I have never given an app 5 stars.. this is the first. If your looking to have a little more quality time without all the unnecessary noise..try Scam Shield. You won’t be disappointed.

T-Mobile doesn’t care. As a T mobile customer for the past two year I’ve come to the realization that they must sign there customers up for robocalls. This is simply asinine as I get 20-40 robo calls a week and sometimes that in day. It’s just become a nightmare as a physician who’s time is just not worth it. Robo calls interrupting real patients who have real concerns. I’m done with t mobile as their service isn’t what they claim it to be. 5g is really just a reliable lte that is overloaded. Also I was originally granted first responder discount but I guess being on the front lines isn’t enough. Have seen 40+ COVID’s this week in a group home outbreak, lost my father who was a physician to COVID, but somehow the firefighters, ems, and others are at more risk so they get the discount. Five more robo calls since starting this review. See ya later t mobile!!!!

Trying this again. Not starting off great - checked the call log and my # was marked scam likely... (I normally do not call myself but when I call my work # and staff forget to unforward it in morning the call still forwards to my phone) The spam and scammers are out of control. It seems the phone companies could figure out a way to stop the spoofing of #s and they know when the call isn't originating from the device or phone system the # is registered to. Or maybe they just want to money off the unwanted calls and sell a premium call blocker and now you may miss a call that you do want to receive because it's not a perfect system... We pay enough for phone service so why pay for more for this?

Interferes with iPhone functionality. . T mobile couldn’t call through to me, I missed their call back with no record of it anywhere and i can’t stop the transcribed texts.. Imagine my surprise when they said I needed to pay upfront for the service even though I’m in the Magenta MAX plan. I was extremely happy until the apps started reducing the functionality of my iPhone. Beware of MacAffee as well. I have been locked out of devices because Apple sees it as you not being where you’re supposed to be, and takes it as an intrusion. I suggest all iPhone owners research the effects these “included Service’s” have on the devices pre installed security.

Ineffective Filters. I’ve been using T-Mobile Scam Shield, and my experience has been frustrating and disappointing. Despite its promise to block scam calls and protect users, the app fails to deliver consistent results. Scammers have been spoofing numbers with ease and bypassing the system entirely. On average, I receive about 35 spam calls daily, yet only 40% of them are flagged or blocked by Scam Shield. This means most scam calls are still coming through, disrupting my day repeatedly. The problem is particularly frustrating on weekdays, with calls starting as early as 7 AM PST and continuing until 4:30 PM PST. Scammers often use a predictable pattern for numbers, such as (513)-6##-####, but the app doesn’t seem to recognize or block these efficiently. T-Mobile Scam Shield feels more like a half-hearted attempt at protection rather than a reliable solution. For those dealing with a high volume of spam calls like me, this app provides minimal relief. I expected better performance from such a service and hope T-Mobile improves its filtering system soon.

Customer. Scam Blocks well except not abke add new phone number to Block List. Also Not let me search for phone number. Also need to be able to block unknown callers as well as marjeting sales calls instead of only send to voicemail. I do not want voicemails but want to permanently block phone number. I know callers not in my contacts still get through leave too many messages. Please add where I can BlOCK add this to toggle switch. Make it easier to block phone I get from phone log who not know. Scan Blick not allow me to search or add phone number but go to contacts but this not in my contacts but unknown caller. I need be able cluck pkus sign to add under Block category list but not let me do this for years. Please fix this bug

Download it! And love it!. It is 1:17 am and with insomnia so I guess I should talk about this app. I love it even though it isn’t perfect. It has alleviated so many headaches with spam numbers ever since I’ve downloaded the app. I wish I was lying but at one point I counted 125 “telemarketing” and “scam likely” calls within 35 min time frame! I am not joking! With that being said there are instances where the same number would attempt to make the call 10-15 times in a row and 1 out of those would come through, no biggie. At some point there was a time where I couldnt report, block or do anything within the app, so I uninstalled it and reinstalled it and it now works great! HOWEVER I would really appreciate if the app would stop asking me to turn on my notifications to alert me of potential spam callers every time I open the app or report a new number. Like I don’t want know I have 500 scammers trying to connect with me! The less I know about them the better. To developer: thanks for your hard work with this app! It is underrated! ATT could never and I’m so glad I switched over, so if You could please remove that “connect with us and turn on notifications” pop up would be great! Thanks! Now if you’re still reading and still debating weather to download or not, you’re wasting time! Do yourself a favor and download now!

Fair, at best. I’ve a hard time quantifying this app’s value. I see it’s activity list, showing it’s blocking calls. Well and good, but there are some gaps. I’ve gotten close to 20 calls in the last three days from one of those cold-call, hard-sell Medicare insurance firms. They all have the same caller ID, but each comes from a different number, in various states. Since this app will only allow you to block a number manually, I’ll have to keep receiving these calls, and block them after they give up and hang up. It would be nice if this app would allow you to block callers by caller ID, or at least allow you to categorize them into a category I choose to block, so I don’t have to keep seeing them.

Love this!. Currently I am using the basic version , my phone ringing has now gone from a constant all day and night to mostly only the people I know . Once in a while I still get calls that I myself consider spam, but they are actually not , they are just now that I am closer to an age that I need to think about certain insurances I get those calls and they never shut up and leave you alone. I simply keep blocking each number they keep calling me from in hopes they will run out of numbers lol. I am considering upgrading to the premium . As it does me a lot more options I can control and it is truly less than a cup of coffee these days or even 1 gallon of gas ! If you have not added this to your phone I suggest you do ! If your tired of hearing your phone ring and it’s not someone you know it is worth adding to your phone !!! I am so glad I did!

Terrible Amount of Scam Calls. July 1 I started receiving 40 scam texts and 25 scam calls a day all of a sudden. I never had this problem when I was with Sprint 2 years ago. It is RIDICULOUS the amount of scam calls/texts I am receiving. It makes me not want to have a phone anymore I downloaded the scam shield and blocked every type of call but the calls still come through. It was about 25 scam calls a day and now it’s 10-12 which is still bad considering this app is supposed to block them. It got so bad I called T-mobile so they could “troubleshoot” but that only worked for a day. I spend more time running to answer my phone and coming to find out it’s just spam calls than I actually do talking on the phone. I have never seen such a useless app. How are scam likely calls still coming through when I blocked scam calls on the app lol? I also signed up for a DIGITS number last week and since having the number for 4 days, I received many spam calls on the new number. I think T-mobile has a data leak or something because how are these spam/robos getting our phone numbers? T-mobile needs to hire better software developers and network people to fix this app!

Excellent! Awesome! Effective!. Works as advertised. There is not another app available that I have used that has “effective” features like this one, that is so easy to use. Now when my phone rings, I can look at the caller ID and know with confidence that the individual calling is not trying to waste my time. The simple reporting function is effortless in managing what calls come through, get send to voicemail, or get rejected. So even if one slips through the cracks or a non-spam call gets blocked, I can correct the accident swiftly and with little effort. Yet another T-mobile advantage over the competition.

Blocks many legitimate calls. I realize the technology is fall evolving, but I didn’t know how poorly spam shield was performing. it has been blocking calls from a number of people in my contact list that are not spammers. to avoid this problem I’d like to suggest that you make the default setting for the “notify me when a likely scam call is blocked “set to ON also during a version upgrade leave the setting as it was before. when I upgraded to version 2.11 it turned the setting back off. today it also blocked a legitimate call from your own technical support team at phone number 888–2 11–4727 Perhaps in a future version there could be a default “white list “that includes your own validated phone number list

Not what I expected. I was giving Robo Calls a trial run, then switched to T-Mobile shield to find option are vague, goes to my Voicemail to only get my name and they leave a message which is justas bad. Cost for premium should be free for T-Mobile customers honestly, and I’m confident enough to use as a basic. All honesty Robo Call app is awesome at voicemail and calls are answered as a variety assortment messages to choose from and the joke is on the spammers. At the same time you get all notices of who calling and from where, if not in your contacts it doesn’t get through! Important calls just add to contacts, check out trial run and go from there. T-Mobile can rock the same and give free for T-Mobile customers you would get 100% support. Back to Robo calls and for one year it’s a little over $20 bucks too. A bargain for all you get. Will keep a look out for further updates until then thanks for trying T-Mobile step it up a bunch, I’m just saying.

Have to pay doesn’t stop calls. So now the scam calls don’t say scam. They now list the name of the city. And the calls still come in even after I block them physically on my phone. The company was hacked what 2 years ago with all our numbers. Why should we have to pay for this service. It is their fault everyone with T-Mobile was hacked back in the day with all our personal information. I receive about 10 scam calls a day and the app shows 0 blocked. The only difference is it shows someone’s name now if it’s a number I don’t know in my contact list. This should be free due to their lack of better security and our information being out there for scammers. I still receive scam calls but they no longer say scam on them. Still to this day after having it for about a month it claims 0 calls have been blocked. Not happy.

This is a scam. Unable to use features and no response from T-Mobile. Toggle greyed out for option to send categories to voicemail, also cannot manually add a number to be blocked. Numbers already marked as spam still ring through. They do not verify a number is legitimate, I still get at least a dozen calls a week from numbers “not in service “. The number of spam calls claimed to have been blocked doesn’t change. The procedure to report a call is cumbersome, and still let’s call ring through. I am also getting spam calls on my “proxy “ line, and calls that seem to be forwarded from my voice line. CORRECTION: I did get a response from T-Mobile, which said they were marking it “resolved”, although nothing was done. Manager was supposed to callback March 19, luckily I am not holding my breath

It works but Unknown & Blocked that are Reported calls are still allowed to come through. Calls are still allowed to come through from unknown callers or scam calls even though you have reported them and block them several times and you do not know you have gotten a scam call sometimes until you look at your scam shield app for example the last two days at like between 8:30 AM and 9 AM I’ve been getting several calls from individuals I do not know and I leave them go to voicemail and then I blocked them and I report them as a scam or fraud or spam but they still are allowed to go through if they’re blocked and reported they should not be allowed to come through otherwise it’s a good app and if you want to do anything else you have to pay otherwise it’s free those are the only things I don’t like about this app if I don’t know who your eye don’t want you to be calling me if you’re blocked this app should not let it come through and if you reported this app should stop the call otherwise T-Mobile has a good app here so I hope T-Mobile fixes it because I’m tired of getting calls from people I do not know on a unlisted private number that is on the National Do Not Call List t-Mobile please work on this if a call is blocked no other calls should be coming through from that number and also allow the person to know it’s a scam call when it’s ringing through as well as if it’s blocked once it should not be coming through at all and that’s final!

Scam Shield. I’ve never written a review on this, but I’ve had this app for quite a few years I pay for it. Not sure what I’m paying for anymore considering I’m still having problems. It does not block you report. It continues to go through at this time in life. we all know that we have spoof calls. We have numbers that are being taken and being used for other things, but still on this alone 6:30 in the morning the calls start coming. I block him. I block him. I’ll come in until nine 10 o’clock still blocking still reporting I’m not sure what else to do anymore. I’m just about to give up and try and find another app, I’m very frustrated considering that the only thing they can tell you is to change your number well that’s not convenient enough for all of us so I’m not paying for

Have to pay like 3 hundo. I have been in Europe for a month now and I’ve been getting a lot of scam calls and my T-Mobile app was telling me that I had to pay $300 this month because a bunch of scam collars were calling me, but I never answered and then I called somebody and they said well just because you didn’t answer we still have to charge you and I was like girl is you stupid or what anyway they want me to pay like $300 or she was like to have her to stop this happening in the future oh just get the app the scam blocker only block scam calls and I’ve got like three scam calls. How is this computing so anyway I don’t know what they want me to do because I’ve tried everything I block them. I don’t answer. I don’t listen to the voicemails. I don’t know what else they want me to do because why should I be paying for somebody who called me

Amazing!!!. When I saw that T Mobile has a spam block app, I was not sure if it’s going to be reliable or good. Although, I know T Mobile is an amazing company! However, I hesitantly installed the app. From day one without me having to do anything at all I have not received a single spam call! And the fact that there is an option where I can look at the activity, I love that! Because it showed me that indeed the spam calls were blocked and it also showed the calls that came through. So if there is ever an error you can correct it. But as of now, I have not felt the need for it! And I’ve been using it for about two months now. I love love love it and put highly recommend it to anyone!

Worst Scam Block App in Existence. Not only did this app not even manage to block most of the spam calls I got and it’s phone reverse lookup can never “find” info for any given number, worst of all I’ve missed calls from contacts and so many other numbers that weren’t contacts, but weren’t at all spam nor flagged as likely spam. I have missed calls from several friends and family and also including important, awaited calls from two physicians this past week because of this app. Constant issues with T-Mobile; been a customer for years, but honestly about to switch. I lost two important doctor appointments and had callers blocked that I was never aware of to where they couldn’t even leave a VM. There’s no telling how much more I’ve missed, and have been unaware of. Thanks, T-Mobile, no scam was blocked, but I’ll be spending hours on the phone rectifying important canceled physician appointments due to your app and network never working properly. My grievances aside, this app is legitimately terrible at blocking any of the annoying, obvious spam calls. It’s blocked a whopping 4 calls over several months; the car insurance scams were able to call and leave a VM when other numbers only got a busy signal and I had no idea they called.

All Incoming Calls. Selecting activities I get a list of all incoming calls that come from my phone’s recent calls. I have blocked and marked all that were spam calls yet the all incoming calls feature shows some of the numbers I’ve labeled as spam in red with blocked indicator. It also shows spam calls that I have labeled spam and have them blocked it shows those numbers in black without the blocked indicator. Also under manage this is where you have the ability to add numbers to either a favorite, block or send to voice mail. Somehow a number on my block list showed up under favorites and there is no way to delete it. Now it’s no big deal except how do I get rid of it if it’s no longer a favorite and the issue if I should add a number to the block list and then later change my mind. In short the app needs some fine tuning.

Interesting... A really great app. I got the app from a message T-Mobile sent me and I downloaded this. I get less scan calls now. Of course I still get a few, but nothing is perfect right? It’s a nice add-on to my current T-Mobile network. It blocked some of my friends, but I can just favorite them and they don’t get blocked. I love the fact T-Mobile sent me a message saying, “Download Scam shield from T-Mobile.” We did not have to wait and randomly find it. Overall great scam killer. Be fore the calls got annoying. So I got an annoying voicemail greeting. Blocked real people but not scam bots. My missed calls feed got spammed with calls. This app changed all that. Much less scam calls. Just so you know, THIS IS A SERVICE OFFERED BY T-MOBILE. ITS MOST LIKELY NOT GOING TO BE PERFECT. Thanks for reading this long review

Peace of mind. This app helps you blocked unwanted calls also blocks wanted calls unless you add them to your contacts. I love how I’ve got a peace of mind to know scam calls are silent cal also in the app allow block send to voice mail. It’s cheap to pay for the best blocking app ever!!! Just one thing I think would do a world of good on this app the ability to add custom written reasons for blocking and some details on said and faster reports to T-Mobile. Though I’ve got a peace of mind to know that scam calls are down by I’d give 100% can be a pain once you get to know it works your ready to Rock n roll. This app was worth it and makes my life easier. I can’t say how many numbers I block and actively report plus undesired number I don’t want to hear from ever again. You got T-Mobile down load and kick back see any unknown calls just delete but Learn this app. I’ve got my peace of mind get yours with this app

Could be better. Ive been trying to post this nice review for days I’m new to T-Mobile and while my spam calls are blocked and this app is super effective in that way I wish I could delete all calls at once rather than individually. Too time consuming ! Also I wish I could turn off voicemail to text . For me it’s unnecessary I did get a quick response explaining TMobile was responsible for the VM to text . I was able to go to the TMobile app , which by the way is awful and after much trouble did disable that feature ! Thank you support team Now if only we could erase all call history on this app at once I stress of individually

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

Why???. Why do we have to pay extra for the premium service when we already pay so much for the monthly bill? Service is not all that great: I can have all bars and try to dial out and it immediately hangs up but someone can call through to me, this app will sometimes block calls that shouldn't be blocked but yet let all these spam/scam/etc calls through. My point is we already pay too much for these phones and have to pay extra for other services that should be a given due to all these scams and things happening so much these days in time. Give us a break please cause times are already hard enough

EDIT: Great App, Service works most of the time. EDIT: Jan 2, 2022 App works as it’s supposed to, so for that I’m grateful! The new SMS Spam Service hasn’t shown to be great so far, as I get very similar spam texts from widely different emails (instead of a phone number). Even after reporting and blocking each and every one, I still get an average of two a day. Not to the fault of the app, but I do wish more could be controlled in app for it. —— This app and service works great when it actually works. Ever since a few weeks ago (August 2021), the activity tab has stopped updating even with swiping down, and because of that a lot of unnecessary calls have gone through and I have no way of reporting them besides blocking them through iOS/Phone settings. It shouldn’t be a service issue because our account is up to speed, so this is a very distracting problem to be receiving up to 5 calls a day that are all random numbers and all scams.

Useless. This app doesn’t block all scam calls and doesn’t do a good search of call look ups to find out who is calling. It doesn’t block calls with no number or no id. It doesn’t show the number of someone blocking their number either. I called T-Mobile for two weeks and they told me all these things would work on this app and it didn’t but they kept reassuring me. I have a stalker and he keeps calling from block numbers and t- mobile could block no number Id, Smh. If I need to stop scam calls I would just use the button that doesn’t allow calls coming from outside of my contacts or something. AT&T other phone companies have an option to do everything that I named that this app can’t do and more

Basic version USELESS &. PREMIUM version ALMOST USELESS! This is why: ‼️PLENTY OF SPAM CALLS STILL GO THROUGH!! ‼️Some Private/Blocked #s do not go through although you did NOT choose to have such calls sent to voicemail! That’s a BIG problem these days because many doctors resort to telemedicine appointments and call patients blocked! ‼️Transcribed voicemails that they offer via text are useless when you already have Visual Voicemail on your phone. ‼️Sometimes you might get caller ID info on calls that otherwise will come through your line as blocked BUT that’s not happening consistently. ‼️ONE spam call can be registered 3 to 12 times! And no, they didn’t call me 12 times in 1 minute! ➡️These are my observations and I had this app installed and upgraded to premium FOR LESS THAN 24 HOURS! Yes, less than 24 hours. Is it worth the $4/month extra when you’re already a T-Mobile customer? ABSOLUTELY NOT! Considering how faulty it is, they should be ashamed for charging extra for it. It should be included in all T-Mobile plans BECAUSE IT’S TOO FAULTY TO BE PAYING EXTRA!⬅️

Does block spam, but T-Mobile charges for some features. Update: okay, three stars. It is automatically blocking some spam calls, but that’s just it, I can’t manually block those spam calls (that do get through) from the Activity tab - it is grayed out. Only Magenta Plus customers get these features at no additional charge? It’s a shame this is advertised as a real call blocking app, but the more useful features cost Essential and Magenta customers $4/month, per line. It’s the carriers responsibility to control these calls. Instead they want to charge the customer more, so you can actually use the service you pay for.

Just got T Mobile. This is what you call working? Another carrier’s free app has you beat. The only free feature is the “known” scam block based on if the same number calls repeatedly. Did the app actually upload my contact list? I have no idea of knowing. Nowhere in the help or settings does it say these services are only available to customers who pay an additional fee. All options are blocked and inaccessible. In fact the app needed to be removed mid attempt to add names to the allow list and reinstalled for them to show up. I cannot add more than four names to the allow list. I cannot block anyone who calls before or after they call. Emailed support and received no reply. With a competitor half of my calls were blocked as I could select to only allow callers in my phone contact list.

Works great, but…no text message scam support. This app works quite well and is user friendly. The only thing really missing is support to block and report scam/spam text messages. Developers, please add text message scam report support. To clarify for the developers, “forwarding” a text message on Apple devices to the T-mobile spam number provided just copies and pastes the body of the text with nothing indicating the original number it came from. I’m unclear how that helps stop spam. A better solution would be to create a tool in spam shield that lets a customer identify the numbers sending spam texts.

Many blocked calls, no notification. I have notifications turned on and all categories set to be sent to my VM. I have missed several important calls due to the app and didn’t know because I never received a notifications that anything was blocked. Please give us the option to send scam likely calls to voicemail. I would like the option to not block any calls but send them to voicemail. This would prevent me from missing any important calls. Please improve the notifications so we get notified properly for any and all calls which get blocked or sent to VM. I am going to have to turn this off and stop subscribing to the service until these issues are rectified.

Barely works, VERY slow, better than nothing, would never pay for this service. First, this service is better than nothing, but it's so incredibly slow and barely identifies 5% of incoming callers. You have to guess if a caller is a scammer, spammer, a wrong number, or just your mechanic calling to say your car's ready for pickup, so it's mostly useless! Still, better than nothing. Now, is it worth paying money for A) something that is so ubiquitous that it should be free, and B) it can't even perform it's most basic function of identifying callers? IMHO, no. Speed the app up so it's decently responsive, give it useful caller identification, THEN I'd consider pursuing for advanced features.

Works great a few tweaks would make it perfect. This app works very well at reducing spam calls. My only criticism would be that it can be quite laggy to use at times. Pressing buttons often takes 2 seconds to respond. Annoying but it’s not often that options need to be changed. One thing missing from the app is a way to manually add a name to a number. Some people’s names don’t show up just the number. I have accidentally blocked a number I didn’t recognize only to later find out it’s someone I want to speak with. If I had the ability to manually add a name to the number that wouldn’t happen.

Asked to pay for a service that is already included by default on our devices.. s a long-time customer of T-Mobile, I want to share some feedback regarding a recent experience. I was surprised to discover that T-Mobile was attempting to charge for a service that comes standard on all phones - the ability to block unwanted callers. This came as a disappointment because all phones inherently have the ability to block unwanted callers without the need for additional services. It felt unnecessary and somewhat insulting to be asked to pay for a service that is already included by default on our devices. I hope that T-Mobile reevaluates its approach and considers providing essential features like call blocking to customers at no extra cost. Transparency and fairness in pricing are essential for maintaining trust and satisfaction among customers. Despite this issue, I have generally been satisfied with the service provided by T-Mobile. I appreciate the opportunity to provide feedback and hope that it contributes to improvements in the future. Thank you.”

Is this thing on?. As of late, this app has been extremely useless. Where it used to average 30-40 blocked calls per month, it hasn’t broke the single digit mark in the last six…and I’m getting a buttload of spam calls making it through. I also would like to know why some allowed calls from my contacts keep showing up as pink in the app, and others do not... Get more aggressive with the blocking and way less so with the annoying the user(s)... On another side note, if T-Mobile would STOP selling their user information to third parties, a lot of this would likely stop. I get a lot of spam on my phone for every member of my family plan (all 6 of them), and rarely ever for myself....

Free service with Sprint’s but now pay T-Mobile?. I am very disappointed that T-Mobiles Scam Shield app is charging for the same service I received with Sprint which was at no charge and worked well. Yes as with every app there’s a few features you always get for free but in order to keep the same service I now have to upgrade to the premium service. I spent hundreds of hours blocking numbers etc and now I would have to do it over again. After reading the reviews I’ve decided to shop for a different app unless T-Mobile blocks that as well. Not a good first experience with this transition. I may have to just shop for a new carrier altogether. I’ve been a Sprint customer for many years. Thankyou for listening.

Very suspect app in 2023. Waste of money.. 1. App used to block over 300 spam calls; now it only does 15!! Why? They found a way to capitalize. I buy premium and it still says 15 blocked. This app IS the scam. (Keep reading…) 2. When I got a second line added, I got a spam call in the first hour. I didn’t give the number out to anyone so only TMobile knew the number was activated. Super suspicious! Wouldn’t be surprised if they are a part of the spam problem. I had to discontinued that line. 3. I decided to pay for the premium. Result: I still get the same calls 2-3 times daily. All the calls always say “the number is disconnected.” I constantly report this but why am I doing all the work if Tmobile is taking my payment for this service?

A Godsend! Sadly, this doesn't permit longer reviews.. darkness. It is very frustrating, further fake numbers. than that, this has been a Godsend! No more sales pitches and the phishing calls are almost all stopped! Only one type still gets through - you know the weird one that doesn’t speak, just breathes, and they get blocked, even when we can’t reverse ID them. I wish I could stop NO ID calls from even showing up on my screen and records.

Compared to other call blocking services…. Since the app is free, I can’t claim it’s a waste of money. Should you decide to sign up for this app, keep one important thing in mind: You get what you pay for. That is to say, you pay nothing so you get nothing. Being retired and thinking I would save my money by using this service instead, I dropped RoboKiller and now I receive at least 5+ scam Robo calls every single day. With RoboKiller, only 2 or 3 calls per MONTH would get through. Worst of all, users CANNOT MANUALLY ADD phone numbers to the scam numbers database. Based on experience with this and other call blocking services, I cannot recommend Scam Shield.

So it’s useless?. Have had it installed for months. Recall it being fairly reliable when first installed, but something happened in the last few months where it has allowed several calls to come through. Even the number of calls blocked in the last 30 days have dropped significantly. It use to consistently be around 3-4. I’ve seen it at 0 for so long I keep wondering if it’s even on because I’m still very much getting scam calls. Additionally, the block contact feature as far as I can tell doesn’t work. I placed a person in my contacts on the Block list, and was still getting texts drop the person. Resorted to using the iPhone’s built in feature.

Good service bad app. The nameID service by itself works great. It identifies spam calls at the network level and blocks them. If you choose Premium service you also get to select various options like blocking nuisance calls, blocking telemarketing calls etc. however, as I previously said, Service works at the network level. The app by itself does nothing. It doesn’t use the Apple call kit and doesn't integrate with the stock iPhone dialer. But I must admit that it's not an issue. You still see the caller name and calls get blocked or sent to voicemail directly. But they could have just integrated the nameID option in the mail TMobile app and not have needed the nameID app at all.

Great App & Great Services. Services aside since I’m rating the app here, great functionality, appearance, and is very convenient for those that don’t have a desktop to make changes on the site or for those that don’t want to/don't have the time to change settings in-store. If you have T-Mobile as a service provider, I would also highly recommend trying out the other associated apps. Edit: Have only been with T-Mobile for about 4-5 months, using the app since I signed up with them, and I have come across no problems whatsoever.

Very latent lately. App and service was exceptional until recently. Last few weeks I've seen major latency in what the app recognizes/reports vs actual calls. Basically, spam is getting through to my iOS 'Silence Unknown' setting when it should have been caught at the network level. This is fine generally, but the app isn't recognizing that these calls even occurred until hours/days later. Not optimal for curating and blacklisting incoming calls. Additionally, I'm seeing consistent crashes when trying to manually add numbers to the blocklist. This REALLY needs to be addressed asap.

Like the premium service. It was grayed out before so I only had basic. I really like how many numbers are being turned away now and I get many less extended warranty calls. I suggest that you also enable sending categories to block instead of to voicemail. I’m glad to be able to block numbers (it annoyed me that Apple itself sends blocked numbers to voicemail) but I’d like for all private calls to be blocked so they can’t leave voicemails either. Please consider doing this in future. Thank you.

Long time customer. I have encountered a number of sophisticated hacks in the last three years. Was hoping this would give me an extra edge. However, within 24 hours of downloading it, per Customer Support’s suggestion, started getting spam calls coming in within minutes of me receiving personal incoming calls. If I block the call on my personal device, not the app, another call comes in with a different number, and again, one that is not identified as spam. The pattern is unquestionable (three days into it) and the spam calls are not getting flagged as a reported or identified spam call. Upon searching the numbers for reverse look up, it failed to show anything for them. Got more on the browser than the app. As a result of this experience, there are some security concerns I now have. Especially given that the spam blocking worked better before downloading the app, than now with the app sitting on my device, with greater access to info in the device than the previous service.

Finally I have peace. About a year ago my number got sold to some companies that would call me 3-6 times a day. I just put up with sending them to voicemail because I didn’t want to have to change my number. I switched to T-mobile, got premium Scam Blocker and this was one of the first things I set up. It took 2 days for it to learn which calls to block and it’s been wonderful. The peace of not getting woken up at 7 am on my day off due to a scam call, and not having random numbers blowing up my phone is worth a lot more than I thought.

Sprint customers didn’t have this. I finally swapped out my Sim card and I was able to install this extremely useful app after activating my new SIM. Although I am officially still on sprint, I can now use this much more useful app. Sprint had a “call blocker” app that is supposed to integrate into the device call blocking settings, but from the start, that app would refuse to connect to the native phone system so it was rather worthless. So that app was extremely less than helpful. Where this app on the other hand started working for me right away, it went through my most recent calls and identified a few scam numbers. The only thing that disappoints me is that I can’t use the reverse phone look up without the premium description to the app. Which is a huge disappointment to me, I thought finally I would have access to a good reverse phone look up. But I can’t use it unless I subscribe to premium and I don’t know how much that is... as it is I am stretched to my limit with my subscriptions, services that I have to subscribe to that automatically renew monthly. There is my private Internet access VPN, Apple TV+, Ting Mobile emergency account, prime video, and sometimes Apple Music even. When I have to cancel one of those other services I may join the premium for this app. But I couldn’t really figure out where to do that from. I originally had “reverse phone look up“, which was initially a superior and accurate reverse phone look up system. But then sometime within the last couple of years they went subscription only and invalidated my premium purchase from earlier. For a while I was able to continue using the premium purchase but then they changed the look up system and then it would not return results anymore, but in order to do that you had to stay on the version of the app released right before they went full subscription. I am really missing the days when we could buy a premium feature for an app with a one time purchase, everything these days is on subscription so they bleed us dry every month, month after month, year after year until every nickel and dime has been dredged out of our pockets.

Regularly Allows Spam/Spoofed Numbers that I’ve Blocked. I think T-Mobile intentionally makes the free version of Scam Shield subpar. There’s a group of similar phone numbers which are spoofed number spam or scam calls and I report every variation of the number. It shows as if these numbers should be blocked in the app. Yet and still, numbers that I’ve already reported more than once still ring through. A service this awful shouldn’t be marketed as something which differentiates T-Mobile. But that’s T-Mobile’s M.O. these days - continuing to call themselves the Un-carrier when every move they make these days is a very Carrier move - corporate greed at the expense of employees and customers.

Blocks ALL Calls. T-mobile added a disclaimer that the app may “inadvertently block desired calls.” The fact is that it blocks ALL calls. It continues to block calls even when the app is turned off. So it’s a great feature if you never plan to get a call from a person, organization, etc that’s not in your contacts. For most people, that seems unrealistic... After the developer replied... This App does NOT have your back. It’s an all or nothing choice. It’s not always possible to add numbers into your address book prior to a call. For example, you may have placed an online order, reached out to a company or are looking for a job and you will not know the number that will be calling you back. For this app to be truly helpful, this needs to be fixed.

So far not impressed...... So far I'm not real impressed with how the screening of calls is. I had Robokiller for a long while and they blocked scammers better than what this app through T-Mobile does. I'm tired of having scam calls being missed and go straight to my freakin voicemail!! It wastes my space and quite frankly my time to deal with. I constantly have to be the one who has to go in and block and report because it doesn't happen otherwise and I really don't have the time to always do that. I don't need my line tied up with nonsense when I usually have important calls to be expected. So anyways, please for the love of god could you fix this one way or another so it doesn't keep happening? It would be greatly appreciated.

Pretty poor imho.... I get a lot of local spamming calls and this app didn’t do much to stop or block them. I just had another one come through and I see it listed 6 times in the ID App - all with the same date and time stamp and it says “local spam” - so why did it get through if it classified it as spam?! And why does it show 6 entries at 8:11 pm when they are all the same call! And why does T-Mobile want more money to give me more features when I already pay them over 200 bucks a month for 4 lines .... come on T-Mobile , this shouldn’t be free to only those on some “certain plan” or those willing to pay an extra 4 bucks a line when I’ve been with you well over 10 years and am already paying you for quality phone service!

Excellent app and service finally scam blocking done right. 40 scam calls blocked in the last 30 days. Yes please and thank you. My time is valuable to me and getting distracted by random phone calls is the worst. It’s one thing if it’s a political survey as I do not mind those. Makes my phone usable and easy to live with. So far I have not had an issue with people that need to get ahold of me can always get through without issue. Thank you T-Mobile and the company behind this software technology. Keep it up and keep improving!

No Ring, Not Real. I’m glad that T-Mobile has offered this app to its customers. It prevents me from wasting my time trying to screen each unknown call that comes through. My phone would ring & the unknown caller would call back with no message. If it was important, the caller would be smart enough to leave one. Now, it doesn’t ring on those types of calls or robo calls. This app stops it from ringing & pings you of a possible scam call. Not everything you try is a hundred percent full proof. But, hey, if it didn’t ring, it wasn’t a real call to begin with.

T mobile scam shield. Do not get this ap for the following reasons: 1. The ap does not count blocked calls accurately. Before I deleted it, ap reported blocking 74 spam call. No so. It was actually 8. It never added them to my block call list. I had to do that manually. 2. Because of this, I deleted the ap. Afterwards, I was getting spam emails in my in box instead of spam box. Something is very wrong about this application. Now, I get what we’re normally classified as spam emails in my in box for regular mail. That isn’t very pretty either. What I’m attempting to do is to go back to what I had before trusting this ap. I’m taking every spam email I get in my in box and transferring to junk. I really miss URL’s. Before, you could block the entire URL.

Do not download-you will never be able to remove. I am no longer even T-Mobile but this app went onto my new iPhone 15 when I switched providers AND I HAVE NO CONTROL OVER IT AT ALL! It blocks all new contacts added to my address book and I just want to know to get rid of all of the remnants of this app! Even when I was with T-Mobile, I would turn the app off BUT IT NEVER TURNED OFF THE APP FOR REAL! I want my iPhone back!!!!! I gave you 5 stars so you would read my review and possibly help me!!!! Thanks!

Another reason I LOVE T-MOBILE. I recently switched to T-Mobile and wish I had made the switch years ago. I can not tell you how amazing this cell service is. This app is hands down the best scam sheild app I have used. Not to Mention that it’s included with my bill. This app gives me piece of mind knowing what all the scammers (99% of them) can not connect to me. I hate receiving those pesky “possible scam” phone calls and ever since I downloaded this app, I have yet to receive any annoying phone calls. Thank you app developers. You hit it out of the park on this one. KUDOS and cheers!!!

Needs work. I’ve just had this app a few days and it seems to work for the most part. However, a friend of mine tried calling from a VOIP line and he was blocked. Instead of just sending me a single notification my phone buzzed for several minutes and notified me nearly 30 times even though I only received one call from that number. So not only did it block someone I wanted to receive a call from, the app harassed me far more than a spam caller would have due to the nonstop bombardment of notifications. On top of that, the caller ID for the VOIP line is only 4 digits so I can’t add them to the allow list. It’s either delete this app or stop getting calls from my friend.

I Will Not Be Silent Anymore.. Since downloading and installing this app, I can finally take my phone off of silent. I think the app works well. Randomly some scam/spam calls will come through but not like what it used to be before I installed this application. I recently drove from Kentucky to Northern Illinois to visit family, and when I returned home I started getting spam calls for a couple days from that area. The calls eventually quit coming through. Overall I’m happy with the functionality of the software to block all those annoying phone calls.

Is it even working?. I’m a T-Mobile customer and turned on my Scam Blocker. At first it seemed to be doing well, blocking a bunch of calls. Over the past month, it seems to have gotten a lot less effective. I’m getting hit with daily scam robocalls from various numbers with the same infamous “call us back to discuss this urgent situation or we will be forced to take legal action against you” scam. No warning from the service that it might be a scam caller either. I block the offending number and the next day, I get the same robocall from a different number calling me (I never pick it up, always letting it go to voicemail). Right now, I’d have to say I’ve been more satisfied with Hiya than with Scam Shield. Obviously nothing is 100% effective, but Scam Shield seems to be falling behind.

Excellent! Awesome! Effective!. Works as advertised. There is not another app available that I have used that has “effective” features like this one, that is so easy to use. Now when my phone rings, I can look at the caller ID and know with confidence that the individual calling is not trying to waste my time. The simple reporting function is effortless in managing what calls come through, get send to voicemail, or get rejected. So even if one slips through the cracks or a non-spam call gets blocked, I can correct the accident swiftly and with little effort. Yet another T-mobile advantage over the competition.

Blocks their own support—and mom!. This dumb app blocks my parents as likely scam but not obvious scam numbers. My parents number is a landline with the local phone company which they’ve had for over 20 years. Meanwhile, this app lets calls go through from known scam VOIP companies which have zero legitimate customers (Onvoy, Horizon, etc). Here’s the real kicker—It blocks the callbacks from its own customer support number. I was wondering why agents who promised to check to see if my problem was resolved never called me. They did! Turns out their own company blocked them! I wouldn’t have known my parents were blocked if I hadn’t misplaced my phone at their house and tried to calm it with their landline. AT&T’s Call protect didn’t block mom, but T-mobile scamshield does. Terrible.

Not what it says. I recently downloaded app due to merger with my phone company. I was told this app was MUCH better than the one I had. I am NOT happy with this app. I am NOT able to do the things outlined in the ad. When I first used it my contacts were being blocked. I am not able to use Category Manager which is part of the app. I am unable to see the blocked numbers. I am not able to send calls to voicemail and I cannot manage my account. I had a scam call blocked twice and then shield allowed the call to come through. There are too many bugs that need to be killed.

T-Mobile doesn’t care. As a T mobile customer for the past two year I’ve come to the realization that they must sign there customers up for robocalls. This is simply asinine as I get 20-40 robo calls a week and sometimes that in day. It’s just become a nightmare as a physician who’s time is just not worth it. Robo calls interrupting real patients who have real concerns. I’m done with t mobile as their service isn’t what they claim it to be. 5g is really just a reliable lte that is overloaded. Also I was originally granted first responder discount but I guess being on the front lines isn’t enough. Have seen 40+ COVID’s this week in a group home outbreak, lost my father who was a physician to COVID, but somehow the firefighters, ems, and others are at more risk so they get the discount. Five more robo calls since starting this review. See ya later t mobile!!!!

It’s ok. Nothing really special. All a person has to do is block a call on their phone. They don’t need Scam Shield. I never have any calls warning me of a scam but they are always coming through. So not much of a help there either. I wish we were able to customize our vm’s. For example send certain calls to certain vm’s. Bill collector: “Stop calling me” vm. Mom: “Hi mom. Sorry I missed your call. I’ll call you back light back.” Etc etc. Friends: “Not up to hanging out tonight”. Otherwise, there’s nothing really significant about this app. I’m giving the free app a try. I would pay $4 if it had more features. Otherwise, no.

Scam free. My wife is with another provider and she gets so many scam likely calls. I used to have that issue but scam shield saves me from having to block hundreds of random,useless, nuisance attempts to scam me. Human curiosity inclines a person to see who is calling but scam shield saves you the hassle of making the choice. I love it and ridicule my wife for not making the wise choice of joining T-Mobile every time she rushes to her phone only to find a scam call waiting for her. This is an amazing product.

Used to be good. Had to delete app as it no longer worked. It required that my WiFi be turned off and have at least 2 bars. That doesn’t work well when you don’t have sufficient coverage/service (usually 1 bar both at home and work which are 45 miles apart) and depend on a wifi connection to another internet provider to be able to use your phone. I’ve reached out several times inquiring on when T-Mobile was going to improve their service strength was keep getting told it has been upgraded and should see considerable improvement by month end. That was in June 2019, November 2019, and last was July 2020, I gave up since it appears to have been false information.

Reduced scam calls to almost zero. I’m not sure why there’s some poor reviews of this app. ScamShield has worked really well for me. Despite having blocked (and I kid you not) thousands of scam numbers, I’d still get 10-20 scam calls a day. That number has been reduced to almost zero with ScamShield - and that is with the free version. The first two weeks it blocked 168 scam calls. I’ve recommended the app to friends who also struggle with constant scam calls. I’ve been able to turn the ringer back on my phone which I had previously kept off due to the frequent calls from scammers.

Identity theft and hackers across the road using the app. This is good app to block scam shield but allows the scammers to embed themselfs on your phone same with all the tmobile apps and to think ive been thru yet another data breach with tmobile and it took a month for me to learn of this issue already have hacker/identity thief's living across from me my caller id says kat im not the one who is setting it up hacker /identity thiefs are so just how does scamshield work when i cant keep i phone 14 off of my iphone 13

Not effective. Initially the app worked fairly well, but the longer I’ve had it, it is increasingly less effective and becoming inefficient to use. Several key challenges continue to be present with this app. Among them: 1) App settings, specifically regarding call notifications, are not retained. I must go in everyday (multiple times a day) and reselect my preferences so I’m not bombarded with “notifications” of blocked spam calls. 2) Sometimes the app blocks a listed contact - despite having them also listed as an allowed caller. ODDLY, the app doesn’t ever send a notification of that blocked call 🙃🙄. 2) There is a gap in the app’s composition that allows for calls (not in your contacts) that have supposedly been verified from the carrier (e.g., “calls with a check Mark have been verified by the carrier.”). Which results in a plethora of fraud and spoofed calls making it through. 3) “Regular” spam calls still come in with more than average regularity. 4) Paid services (upgraded version) versus non-paid services are not clearly denoted, and are not listed in any capacity within the app for complete transparency.

Not so good!. I’m disappointed at the fact that I’m offered this service yet it only works half way if maybe, all because I’m required to upgrade the service to enjoy it completely. I am a Sprint customer who now T-Mobile customer due to the merger:(, I was sent a SIM card for 5G and was told… you will get 1,2,3,4,5, etc…. Services, after going through this lengthy process, I’m told we got this free service using our app 🥱WHAT A JOKE. At the store I was told, oh yeh; you got this app but it works half way because you need to upgrade to enjoy all its benefits. Well, T-Mobile I’m disappointed ☹️ and Sprint customer service couldn’t tell me nothing because they didn’t- don’t know what to say.

Relief! (Updated). I wrote the review below just a week or so ago but since then the scammers have figured it out. If they call within about a minute of their first call, the second one will come straight to my phone!!!! Previous review - I was getting upwards of 22 calls daily, didn’t matter that I was on the West Coast and the calls appeared to come from the East Coast. I use to answer to tell them to remove me from the list but they would hang up before I finished so that technically I never told them and they could just call again. I downloaded this app and I get so much relief. Would give 5 stars if I didn’t have to upgrade to add the few calls that do make it through to the Scam list. Whew!

Doesn’t work. Actually, it does work.. Update*** Omg. This really does work!!! My calls have gone from 20-30 a day to maybe 4 a day. There is a spam call that is reaching my phone and is not being detected as spam. They left a message and it is 100% a scam call. They call from the same first 3 digits but different last 4 digits. So blocking it doesn’t help. But I’m still happy my phone isn’t being bombarded with calls anymore. Calls still get through. Got a scam likely call and the app didn’t even detect it.

*Update* Notifications aren’t up to the minute.. Update: the problem seemed to be fixed in a recent update and maybe the iOS update. In the meantime, the support team did reach out to me to see the issue. They were very cordial with me. T-Mobile has a great team that wants to help! App does seem to work on spam calls. Issue is it doesn’t provide a notification for when the spam call is made. It seems that every time I power cycle my phone is when I get the notification. For instance, I power cycle my phone today and I would get a notification after a minute. Then I would look into the notification and find out the spam call was made yesterday.