MyPhonak App Reviews

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Phonak stability. I am very unhappy with my phonak connectivity to blue tooth. It is not stable AT ALL. Pairing to blue tooth keeps dropping, especially when I move around from one room to another. I have signal boosters for WiFi in every room so my WiFi is m not the issue. Another problem is switching from my phone to ipad. I teach an online class and it is frustrating when my blue tooth connection keeps dropping. Your product is supposed to have distance adjustment capability but I find I have to visit the audiologist’s office for adjustment. It has been a year since i got my hearing aids and I have already had to change the receiver in one ear. I don’t think I will use this brand again and I have been hearing aids for over 20 years.

Horrible. I have no idea WHY this company “redid” an app that had Zero issues! Now, you are given only half of the iPhone vertical screen space to control the volume and mute function. In the middle of the day about five days ago, all of the sudden my hearing aids were no longer paired to Bluetooth. I have never had to go in through my settings to set up Bluetooth until this new update. The left and the right hearing aids refused to pair no matter what I do with top speed Internet access. I also think that you are feeling forced to register for your health. What is up with this??? I do not want to have to set this hearing aid up along with “health” options. I go to the gym several times a week and want my mute and volume functions back. Right now, all I can do is stream calls and music. None of the other functions work on this blanking app. This is a very expensive hearing aid that insurance didn’t cover all of. Now, I feel I have no options other than to go into my audiologist and show her my situation. Why am I having to go to all this extra time trouble and effort when these hearing aids cost $6500? Fix this app and stop forcing users to enter and track additional data that has nothing to do with hearing!!!! Maybe my next hearing aid system will come from Costco? Fix this app!!!

This app is so awful it makes the HAs a bad choice. This app is the means by which a user controls the HAs so it does make a massive difference in overall product quality. The litany of flaws is well documented in the other ratings, and I know from my audiologist and the Sonova sales guy she connected me to that the company has hard this loudly and repeatedly from the customer base. But no result. They say ‘we will let the developers know’!! The company has the financial resources to fix this, and I figured they would, quickly, when I got them 6 months ago. I think it is becoming apparent that it is not just the app and software but hardware too. Stay away. UPDATE: Got the stock response of in summary: ‘send us more details and we will look into it’. As if they don’t know the problems! I will amend my review: hardware is probably ok, the app and software are so awful Sonovo management is either incompetent and inattentive or doesn’t care. My stay away conclusion is just reinforced by the response.

Great hearing aids, app is not dependable. I love my new hearing aids and have been getting used to hearing my phone calls and music through them, along with everything around me. All great up until iOS 16.6 and they no longer stream or show as any option to use on my phone. They pair just fine but limited use for the app now and frustrating after getting used to hearing phone calls through them. I tried support and they didn’t even read the issue and just resent instructions on how to pair. Support really should not assume starting at step one especially when issue is explained. Back to removing hearing aids when I listen to music or stream.**Update** I was curious what response I would receive. Turns out the same as the emails, no help at all, pointing me to email again as though I had not tried two times already with the same canned reply. HOWEVER, the replies do contain a phone number which was my last option. I called and the person on the other end mentioned one VERY IMPORTANT step not in ANYTHING supplied so far. I had to place my hearing aids into the charger to re-pair the third streaming portion of the app. Phonak, I suggest adding this to your auto replies.

If there’s been update just hasn’t worked. Same problems as reported on September 19. I wasn’t fortunate enough to experience the trouble-free last gen but this one continues to be terrible. If you need connectivity for work as I do, and as promised, find another option. Unless you’re ready for the unreliability. Going into a restaurant and not being able to make adjustments until deleting uploading and pairing again. Or sitting down for a zoom call and not knowing if the call will pass through. To be fair, my audiologist and phonak have been responsive, replacing my first pair and responding to calls. These just take too much effort to connect. I can’t speak to the hearing functionality as these are my first ones and I have nothing to compare them to. But I really haven’t had any trouble getting used to them, as I was told I might, and they seem okay.

Not Very Satisfied Now. I knew it was my time to get hearing aids. My audiologist recommended the Phonak Luminary (?). It has now been 4 months since I received them and yes, I could be happier but the tinnitus is a bit too much for the aids, I am adapting and through patience and diligence with the app, I have created new listening environments. Very intuitive and once a person learns the navigation, very easy to use. I have run into what I consider an issue. Under the “Health” tab at the bottom of the screen, the “Wearing Time” is not working properly. It will track the time and then all of a sudden, I see a huge disparities between the left and right devices!! I am talking many hours. It seems to get worse the longer I wear the aids during the day. In addition to this, the “Daily Steps” has a huge discrepancy when analyzed with my iPhone step counter. Can this be addressed - please?!? Thank you very much!! Greg

App is ok would benefit from these improvements. Please include the following into your app. Full control to adjust anything when streaming thru Bluetooth example phone calls, listening to music or watching any video online; being able to adjust the bass, middle, treble, noise reduction etc. Add Wind reduction control and front focus feature for loud environments to be able to hear the person that's directly in front of you. Show a diagram of the the speech focus so a user can see how wide or narrow you're adjusting to. If streaming thru the tv box, make user have full control bass, middle, treble, noise reduction etc. My hearing tends to fluctuate alot, cochlear hydrops. Age 39. Some days I have to make adjustments thru the app however when making those adjustment for that day it would be nice let a user decide to click on/off auto sense for that particular setting the user created to adjust to the environments. I believe these suggestions would greatly enhance a user's experience using the app. Especially with those with fluctuating hearing loss for the ability to have full control.

Settings on app doesn’t work when the phone screen sleeps or goes off.. Settings on app doesn’t work when the phone screen sleeps or goes off. You have to keep waking the screen and reselect the saved options. It’s a hassle that should not be. Need to have the options remain functional on the hearing aid instead of relying solely upon the app on the phone. It would be okay to reopen the app to make different changes periodically to the hearing aids when needed. The hearing aids needs to maintain the same settings sent to it by the app until you need it changed and go back into the app and make different changes that needs to remain functional on the hearing aids until you go back into the app to make the necessary changes you require at the particular time.

Disappointing updated app. The app creators probably don’t use this product! Because the funtionality didn’t change - just the fluff. There’s more information on user forums on how fix typical app & hearg-aid unit issues that aren’t addressed in the app support feature. For example: you acquire a new right hearing aid unit. The app’s functionality can’t help you resync the pairing of both aids for streaming to both ear units. The app support faq’s do not address this particular and inevitable problem that most all users will experience - and this issue is predominant throughout all Audeo’ users or will be if you require replacing the R-Phonak unit! This has happened 3 times over the past 3 years. That is why these units are ‘for sale’ moreso than the other user-friendly competitors. My Phonak friends were disappointed also. A suggestion: have your app creators get a pair of Phonaks and use them for a year. Then replace the R-Phonak unit. Give them to a six grader to sync and pair for streaming & hands-free cellphone use. Come back and redesign the app instead of adding more fluff! Maybe redesign the charger unit to do these funtions automatically into the cellphone for setup using a non-blutooth accessibility option. ( blutooth is 30 year-old technology! ) My technical background qualify me to make this review.

iPhone Compatibility Is Lacking. My complaints mirror those of many of the other negative reviewers. I am unable to save any custom changes I make and the customer service rep was absolutely no help. Recently when traveling in my car, I made a temporary change to decrease the volume for my left ear to decrease the road noise nearest the window. Every ten minutes it would switch back to full volume. There is nothing set in my phone with that time limit. Another big annoyance is whenever I pass within Bluetooth range of the TV Connector device, the hearing aids give an alarm tone and sometimes switches programs. I concur that the app developers expertise is severely lacking with iOS experience. This degrades the overall quality of an otherwise excellent hearing aid.

Poor App Connectivity. My previous HA’s where made by Starkey, and once the were paired to my iPhone, they remained connected. When turned on next day, the automatically reconnected. Currently using Phonak P90R. They are superior to previous aids and the sound quality is great. The app is another matter. It is very slow to connect to the HA’s, if the connect at all. If they don’t connect, you have to go through all kinds of gyrations, and sometimes that is isn’t successful either. Another problem is that if they’re connected and you make or receive a call, the app will disconnect from the aids and your back in square one with connectivity issues. The solution to this problem is to have the app stay open in the background once paired and connected and or work with the iPhone accessibility function. Come on Phonak, this should be an easy fix for your developers.

Good hearing aids very bad tech.. I have been using the top of the line Phonak Life hearing aids for two weeks, today I am sending them back. The hearing aids are nice but the app and implementation is so bad I can not use these hearing aids. First you do not pair these through the accessibility app on the phone, this causes you to lose functionality. Here are some examples. Through accessibility on the phone I can choose separately what sounds I want to go to the hearing aids. I can have phone calls through my hearing aids and other sounds (like typing sounds) go to the phone. The way Phonak has chosen to do it, ether all sounds go to the hearing aids or no sounds go to the hearing aids. I can not choose to use the phone mike in loud environments. In loud environments people can not hear what I am saying. If I switch to the phone mike I have to also hear through the phone speaker, now I can’t hear. Because other brands use accessibility in loud environments I can turn down the background noise the hearing aids are amplifying and turn up the phone call. This way I only hear the caller, not with these. A lot of times when I open the app it will not connect. If you are on the phone you can not access the app. This has got to be the worst thought out app I have ever seen. I have to wonder if Phonak even bothered to bata test or ask the advice of people with hearing loss.

Phonak can do much better. It’s interesting that I am having very similar issues as Rickus22 that posted on January 1. For the developer to suggest to turn off app sounds is not the answer. Signia, Resound have considerably better apps and turning apps off on my iPhone is not necessary on the Signia/Resound app. Unfortunately, my deadline for returning my Phonak Luminis expired after 2 months. I was going to return them for the Resound brand, but I was a few days past the deadline because I was out of town. Why can’t Phonak replace the app developer and hire someone of the Signia/Resound expertise? According to the app, you have had over 3 years to improve the app, and very little has been done to improve MyPhonak app. And no ability to control MyPhonak with my iWatch Ultra? GIVE ME A BREAK!!! I plan to get rid of these hearing aids as soon as I can afford to replace them with comparable high quality aids that have much better apps than MyPhonak. These Phonaks are excellent aids, but the app makes them worthless, as far as I’m concerned. Hopefully the app developer will respond by saying a major update is very near; but after 3 years? I seriously doubt it.

Rechargeable batteries 😟. What is the steadily deteriorating battery performance and outrageous $350 battery replacement every three or four years has my deepest concern. My 12 year old phonak with replaceable batteries have served me well over the years with a minimal repair. I will need multiple wireless chargers , at least three or four again the price of charges this is very high also! Buying batteries is cheaper and easier to carry a couple of batteries in my watch pocket then spending three hours waiting for the dead rechargeables to come back to life! The advancements in technology over the last dozen years is a big plus and I like the new program from my cell phone. Only time will tell if I’m making a mistake buying these.

No Apple Watch support.. I really like the app since the last update. They stay connected now, and work great. I had major connectivity problems before update. The only issue I have now is the lack of Apple Watch isn’t supported. I had a different brand of hearing aids before and they had Apple Watch support and I loved not having to get my phone to make changes. The watch was much more convenient to use to make changes to the hearing aid program, like in a restaurant setting and when your phone wasn’t nearby. This hearing aid system would be so so much better with Apple Watch support. PLEASE make Watch support a reality!

It works, but auto switches and loses settings.. Recently discovered after 3 years of owning a pair of Audeo M hearing aids that there have been updates to the aids, which my previous provider had never informed me about. My new provider has set up the the aids and phone so there’s several different default profiles that can be set. Even more importantly, these default profiles can have various parameters changed (front focus, loudness, what kind of thing one is listening to, noise cancelling, etc) and the result saved for future use. Which would be great except, after making customized profiles and saving them to new names, after a couple of days the new profiles up and disappear off the myPhonak app. Meaning that I have to recreate them, which works until they disappear again. Don’t know why it’s doing this, but it’s a pain.

I must be lucky?. I’m new to hearing aids. Have Lumity. I love them, but wouldn’t know anything different. There are a lot of bad reviews for this app, but it’s been nothing but great for me. There was a period where I would have to open and then force close the app to get it to connect. That issue seems to have been fixed with this last update. Or maybe it was the iPhone update to 16.4. Both seemed to happen around the same time, so I’m not sure. Either way, it connects quickly now without issue. All the adjustments are great. Nice to be able to save some of my own programs. Again, I may be lucky, but my iPhone and I love the app and the aids.

Echoing and feedback issues. Want to like this but Issue 1: they give off a lot of feedback when engaged with apps on the phone which is uncomfortable. Issue 2: They also don’t always give clarity as there’s a lot of reverberations and echoing. It’s been frustrating wearing them and disappointing. Issue 3: When someone else has a blue tooth earpiece on and they come close to you, this sets off the hearing aids where they have this feedback. So frustrating Issue 4: The app itself for the phone doesn’t really do much adjustments to what you want… Issue 5: because of these issues they trigger a headache due to the constant feedbacks, echoing, and reverberations, and lack of clarity. Issue 6: when the tap mute option in the app, it does not stay muted. Issue 7: no way to be able to stay in the music mode when using on other apps. These digital hearing aids just got worse than better and makes me miss the analog hearing aids. I’ve been using hearing aids all my life and this is just disappointing especially with how expensive they are.

Why all the hate?. I’ve been wearing hearing aids for over 20 years now, and my Phonak Paradise HAs, which I’ve had now for 6 months, are, like, from my 6th different company. They’re not perfect, but they’re the best ones I’ve owned, yet. But this isn’t a place to review the hearing aids. Instead, I want to say that the myPhonak app has worked just fine to change HA programs, and to change the volume or the ambient balance (when my HA is connected to a Bluetooth device like my iPhone, my TVConnector, or my Roger On microphone). I wish it could do more, but it works fine. It connects to be HA when I open the program (sometimes the Bluetooth connection is slow, and I have to restart the app to get it to connect, which is why I only give it 4 stars instead of 5), it allows me to make some changes that I can’t make without the app, and it provides some information about the HA. It supports user-created programs, too, but I’ve never had a new for them. And, after a considerable delay, the latest version of the app is now compatible with the Paradise CROS HA, which, to me, overcame the biggest problem with the app. If you have Phonak Paradise or Lumity HAs, you should definitely download and use this app.

App mi longer works. Follow up: First off, I do want to give a shout out to the developers for their prompt response. After reviewing their instructions and with some experimentation I was able to resolve my issue by reversing the pairing process: 1. Unpair hearing aids from iPhone and myPhonak app. 2. Pair hearing aids with iPhone in IPhone settings-Bluetooth to establish the connection for calls and streaming. 3. Open myPhonak app and complete the app pairing process to add the Bluetooth LE connection so that the app can manage the hearing aids. I am changing my rating to 5 star for the quality of the hearing aids and the excellent service. I have been using this app with my Audeo hearing aids since April on my iPhone 14 Pro Max. After updating to my iPhone 15 Pro Max I can no longer take calls or stream through the hearing aids, if I try and pair them through the app. If I pair them directly with the iPhone they work fine, but then I cannot use the app. This needs to be fixed. Thank you.

Tech support is lacking. Sent an email yesterday since we did the latest iOS update and the hearing aids no longer show up to be able to be attached to anything. They are paired. We turned the phone off and on. Turned the hearing aids off and on. Deleted and reinstalled the app. It still no longer works as it did. We explained this in an email with all the troubleshooting we did, to receive an email back asking us to basically turn them off and on again. Very frustrating. This happens with every iOS update. Update: If you had taken the time to read everything we tried you would have seen we did all your basic troubleshooting. We did reach out to your support as we also said here but you ignored. If I could rate zero stars for your response I would. Absolutely awful. Do not recommend.

The app hurts the experience. To be sure the Lumity hearing aids are good HAs and seem to be of good quality. However, the things revolving around the aids are less then stellar. The app is slow to connect to the aids. The app will sometimes switch into streaming mode for no reason. When trying to fine tune the hearing aids the app will often crash or show an error and default to the Home Screen. The aids lack gps to track a lost aid. They lack Apple Watch support. They connect to up to 8 devices but who needs that. It would be better to connect to say 4 devices and be more stable and faster. Imagine being in the checkout line trying to hear through plexiglass and mask and waiting for your aids to connect so you can adjust them. I turned the Paradise back. I would like to keep these but it seems that little progress has been made on the app since I tried the app with the Paradise HAs. Phonak, you can do better.

Not a problem now, read on…. I was one of those frustrated and annoyed customers, but once I took the time to read the directions for a complete reinstallation, (which meant completely dumping the app, and taking it off of my Bluetooth, before starting over from a fully charged set of hearing aids ), following instructions, everything worked perfectly. I have a new iPhone 14 pro, and it needed that installation process to set up. Honestly, now that it is done there are no problems at all. Everything is functioning perfectly. So that’s it folks, that is what you need to do. PS love my hearing aids!

Hearing Aids Connect When They Want Too. These are by far the most difficult and unnecessary annoyance to just connect to Bluetooth to my hearing aid. Every day I have to click the Bluetooth off because my hearing aid will randomly turn on Siri. Then when I have to turn it back on to connect to my hearing aid to use the phone. It will connect but every once in a while it won’t it’ll costly say error unable to connect. It’s a very annoying when I get a phone call I’m driving and I can’t pick up the phone so I’m constantly trying to connect to Bluetooth but it constantly getting disconnected. This is a safety hazard. I had resound before this all had to do is click Bluetooth and automatic connected instantly. Here I have to open the app turn on my Bluetooth and go into my settings under Bluetooth and click on connect to hearing aid. That makes zero sense, and also there’s no way to turn off the tapping of the hearing aid.

Way to make a comeback!. So much easier to use, and the bugs are inexistent for me so far. This is a huge change. You can adjust almost any aspect you can think of. By the way, the Phonak Kids app is also really good if you have trouble understanding all the settings on this version. I am thoroughly impressed with the change in this application. I had switched to the Phonak Kids app, because I didn’t like this application, a while back. I noticed that this app now had almost Five Stars, and it used to have pretty poor reviews and I think Two and a Half Stars. It has definitely earned the now highly rated reviews they have gotten. Five Stars from me.

Newest app…connection issues. Love a lot about these aids. Really appreciate the ability to quickly adjust for, say, speech and then I can fine tune speech even further so it is perfectly set for me. Take that to the audiologist and have her built it into my permanent program. However, the November app is causing significant connection issues. It stresses me because I do not know whether I will have connection when I go into a meeting. A recurring issue is that my custom programs may be there this morning, but wiped out this afternoon. That’s a huge stress as well…but immaterial if there’s no connection to the app. Please tweak these issues in the app.

Very bad. I have had your product for three weeks. The first two weeks I tried to keep an open mind. My provider called me to follow up about my progress. I explained that I was having issues with knowing where the device was set for. That after making volume adjustments that sometimes it was too loud and I never knew where the device was set. The provider said that the devices were set to my testing results and my personal loss of hearing. I informed her that I was more analyical and preferred numbers , to understand the settings. I explained that i noticed the just putting the hearing aids in my ears, I could hear the volumes changing to to my fumbling to place them. I was told this app was available. I downloaded the app but it functioned differently than other pairings. It kept going in circles. I went into the provider for assistance. After the first day of getting aquantted with the app and understanding its features. On day three when I turned them on they would not pair with the app. Once paired they should be good to go and not have to be paired again. I may be bias after one month but you app is the worst that I have experienced. Sorry!

Phonak - Top Quality Hearing Aides. I have had a moderately severe hearing lost in both ears since birth. They failed to note my hearing lost until I was 7 years old. It was through the a very observant second grade teacher that my severe hearing deficit was discovered. Before that discovery, I repeatedly got in trouble because what was in reality was an inability to hear was chalked up as me beings a poor learner, poor attitude, and as one who had at birth had a intelligence deficit due to having also had a partially arrested hydrocephalus as well as hemolytic disease of some the newborn at birth as well. It once it was. discovered that a hearing deficit in both ears, I was fitted with hearing aides. That made all the difference in the world. I went from C’s,D’s, and F’s to A’s and B’s. So, I have been wearing hearing aides for a very long time. I can say that of all the various types of hearing aides that I have worn over the years, I can say without reservation that Phonak is the very best hearing aides that I have ever had. I will have no other. I hear things now that I have never heard before. Hearing conversations is effortless and clear. So, I unequivocally give Phonak 5 stars ! I would give more, but 5 is the top rating. They are absolutely top rated hearing aides.

Poor app. It is constantly losing touch with my hearing aids. It takes forever to connect. I love being able to hear the conversation from my phone but it is off and own. It takes half hour to delete the app and then reinstall the app and jump through the hoops to re-connect it, if possible. I drive 40 minutes to reconnect it at my service providers and by the time I am home, it is not online. I am forced to rate this message to send. I give it no stars but 1 which it does not deserve.

I too dislike this app. I have had ny Phonak aids for 2.5 years and the app that came with it served me perfectly. Suddenly the app is deleted and repaced with inferior software. This should have been beta tested before general distribution. I would love if the old app (the “classic”) could be made available. I have previously listed my complaints and no one even acknowledged their receipt. I am now having trouble pairing with my iPhone.. Never had connection problems with the old app. New problem: The aids just came out of the charger, and bright green. The iPhone app with myphonak reports a charge level of 25% for the left and 45% for the right. The president with this buggy app will lead me to another brand. So unprofessional. So many bells and whistles but it can’t stably control the hearing aids.

Love the aids, dislike the app. First of all connecting is a challenge. My left aid connects easily, but my right does not. Probably because the Bluetooth for my phone is already connected to the right. Once in the app I want to adjust the programs, which is easy, however they never default to the new program. Another issue is when the app is used it seems to always deaden the sound in my ears regardless of the program. Need to turn off and back on. Finally, the program REALLY needs to include a feature that cancels background noise when talking on the phone. Anyone on the other end can hear everything going on around me and there is no way to adjust that. I’m an executive at a company and need to take called on my phone so I have to choose to either use my phonaks or or shut them off. It’s really hard to hear when I can’t use my expensive devices and it causes a lot of stress. This should be a priority.

2022 update is a step backwards. The recent update (August 2022) is a mess. I’m too, have had many opportunities to install, uninstall and reinstall the new app. Although both hearing aids will pair with my iPhone, only one will pair consistently with the app and stay connected. The left hearing aid will pair with the app and disconnect within seconds of pairing. The TV connector part of the app fails more often than it pairs. My experience with the previous app was very positive. Strangely, everything worked fine! The new upgrade destroyed all that positivity. Something needs to be done with this failure guaranteed app release. ADDITION: I have installed, uninstalled and reinstalled this useless app numerous times. It’s too bad that this app fails to function properly with Audéo P-90 hearing aids. The old app never failed. The app developer has to know that the app isn’t helping almost 400 users. What we need is an app that quickly connects and stays connected with the hearing aids and then operates correctly with the aids. If one needs an app that will disconnect one’s hearing aids and then become useless, this is it.

My Phonak. Now I understand why they have less than a 2 star review! Customer support was mean and condescending, and ultimately, was no help. Apparently, the app has been “updated”, leaving it worse than before. My audiologist couldn’t help, nor could my Customer Service representative. Also, their response time is extremely slow. I called at noon on a Tuesday and they never called back. I called early on Wednesday, and they did call back within an hour. Unfortunately, the problem connecting my app to my phone was not fixed. Now, I have another call into them, still waiting to hear back. **Trying to rate this app, I need a nickname. Every nickname I enter has been taken. Tells me that this company doesn’t want to hear from me!

Return Last App. After 4 Install-uninstalls just to get both hearing aids to pair to the App(not the iPhone, had that earlier) then it would no longer stream or connect to phone calls. Probably rebooted my phone 4 times too. I spent way too much time on this just to be frustrated at the end. Ended up removing the App and pairing the hearing aids to my phone and it seems to be working just fine. I’ll check back to see if any updates/ improvements are made before I try again. Unlike my self who doesn’t really need the App features much, these difficulties could leave some people in situations where they can’t hear. I sure hope a little more testing on the fundamentals is done rather than being distracted by the new added on features. Thanks for listening.

Sonova seems to turn a “deaf ear” when it comes to this lame app!. I am really sick of having to constantly uninstall and reinstall this crap software when it freezes up. Look at the ratings chart. It looks like someone flipped it upside down! Is there any excuse for this software to be such a failure? It’s not even that complex. Don’t rattle my chain by even mentioning the intrusive attempt for Sonova to take a hand in my health care! Many people claim this isn’t such a big issue since you have some control using the buttons on your aids. Well, I consider this app to be a necessary adjunct to these $6,000 aids! It’s not just an add-on. Good as my P-90s are, when they fail I’ll be looking elsewhere for my next devices. Sonova is doing NOTHING to gain my loyalty in a highly competitive arena.

Ruins the Phonak Brand. This app should not be a part of the Phonak hearing aid experience! I have had Phonak aides for over five years. When I had to update my aides this app came with them for more versatility. This app would be great if it would stay connected to the aides for more than two or three days of use. I have to delete then download the app over and over again every couple of days because it won’t connect to my 5 month old aides! Reconnection takes multiple opening and closing the “doors” on my aides (with brand new batteries) and they don’t connect! Even the bluetooth connection is sporadic - one connects, one doesn’t, back and forth!! I’m contacting my audiologist to request a different app, if such competition exists! Shame on Phonak for partnering with this second rate, or less, app developer !

Phenomenal Customer Support. I called customer support bc the Phonak app was in a constant state of disconnecting which in turn resulted in my disconnect from this wonderful technology. The rep patiently waited as I downloaded the app again and then walked me thru the Bluetooth pairing process for both devices - the app and my hearing aid. Then our call was cut short. But within a minute they called me right back. Well, that was amazing. In my experience that just doesn’t happen. They were the best and literally made my day and week by taking the time to help me improve the quality of my hearing & listening experience with this Phonak product. Thank you, again.

Shame on all of you!. My mom is 90 years old. Ninety. She’s half way through her warranty on her phonak hearing aids and was doing just fine on the old app. Now: completely unusable. We spoke directly to Phonak consumer line to say hey, features and functions in her user manual that she used are no longer available in this new app! We were told too bad, you have to make it work. That was it. Do you have any idea how hard it is for older people to have to get out of the app, relaunch it, try to get it connects to both hearing aida via the app is?! Shame on you! Was there no user testing? Like REAL older users? She thinks she has to get new hearing aids after spending several thousand dollars on yours just 18 months ago. Ya ya follow the link and share what’s wrong. What’s wrong is clearly outlined in other reviews plus you just decided to eliminate functionality that was sold to her and that she used every day to be able to function in different environments!!!!! She lives independently but this change has left her dependent and defeated. Please please fix this!!!

Versatility User Friendly. For over 10 years I’ve need hearing aids. These Phonak Aids have only one redeeming quality and that with listening to music. Otherwise the frustration they impose with connection of App to aids is deplorable. At crucial moments when in a medical procedure I shouldn’t have to wait up to a minute to adjust. Simple because there had been extra surrounding noise that now drown out the doctors voice. Despite numerous visit to audiologist we exhausted our options to this and other subjects! If I’m in a temporary situation and want to make adjustments and the return to volume control I’m forced to save it, why?,,, it temporary. Even if I save it, in a day or so all the favorites I’ve created are deleted spontaneously! Why ! Never again with these !!

The app designers really screwed up this new app. I have had my hearing aid provider reset my of this app cannot solve the connection issues Bluetooth settings twice with the new app . The app still is not reliable. The app cannot keep the I phone connection with the Bluetooth I am 24 days away from another appointment with my provider to attempt to connect my hearing aids and the connection stays connected. I am forced to store my Phonak hearing aids and fire up my 8 year old Widex hearing aids . I am 80 years old and work on my ranch by myself which is 4 miles from home. For safety reasons I cannot be without access to a phone I can hear since I have severe hearing loss. So if the developers can’t solve the connection issues, it looks like I have wasted over $ 6,000 on hearing aids that are no benefit to me. James Gibson Abilene, Texas

No Apple Watch connection. Update: I am changing this to one star. Trying to use the app to make any adjustments is constantly frustrating. It won’t connect without Internet ‘the first time’? I have to remember to connect them to the app every morning before I leave the house. I have had them for three months. I wish I could return them and research what company has a better user interface. I don’t understand why this is hard. Apple should make hearing aids and save us all from the companies that don’t put priority on user satisfaction. Maybe I expect more because I’m 42? I’m very happy with my Audeo Lumity. I like being able to get them adjusted through the app during a video appointment. The app takes a very long time to connect and does not have any Apple Watch functionality. So, when I’m in a loud restaurant or crowded reception and I’m struggling, I have to take out my phone and wait sometimes a full minute to adjust the settings when they do not adjust automatically. How embarrassing to stop a conversation because I can’t hear. No one can see I have hearings aids under my long hair so it is very disruptive to need to adjust them from my phone and then the app disconnects and reconnects constantly. For the price point I expect a better user interface.

Problems with blue tooth connection for listening to music and audible. The hearing aids were working with IPhone 11 but then I upgraded to IPhone 14 Pro Max. Blue tooth would only link to right hearing aid which resulted in the Phonak controls not working. I finally deleted phonak software and I then reinstalled the software. I followed the instructions and I was able to then connect to the hearing aids. Thinks were linked in the blue tooth settings. But I couldn’t link to listen to audible or music. When I returned to settings the blue tooth had disconnected. This kept occurring.

To The Developers…Why???!. Can you please tell me why you even give your users the false impression they can choose alternate profiles, or equally false, create their own? I have a fully updated iPhone 13 Pro running IOS 16.6. And almost without fail, (probably 98% of the time), I choose a profile “I WANT”…it doesn’t matter if it’s one of the app presets, or one I create and save myself. As soon as I close my screen, (app still running in the background), then when I reopen my screen, the app needs to re-connect to the aids (which is fine even though I don’t understand why they can’t just stay connected when the app is in the background?). But what really gets me wanting to throw these hearing aids and my phone off a bridge, is when they do reconnect, they go right back to the “Automatic” profile! Why is this? I think it’s great that you folks who are waaay smarter than I am, have created apps and devices capable of adapting to changing environments. What I can’t understand is why, when I choose a profile I want the aids to stay on…they go right back to the Automatic profile as soon as I close my screen and then reopen it! Seriously, what is the point of having ANY other profiles if the only way it’ll stay there is if the app is visible and you don’t close your screen? Just doesn’t make sense to me and is beyond frustrating.

App is terribly inconsistent. Hearing aids are good. If you want to use the hearing aids with your phone, look elsewhere. It has gotten much worse since I bought them 9 months ago. I have to uninstall the App and reset my hearing aids almost daily and then only works 50% of the time. Phonak needs to figure this out or it is going to severely impact sales. If they aren’t putting a lot of resources on fixing or replacing the App, their leadership should be fired because it is only a matter of time that it will impact financial results and they will be fired anyway and their replacement will have a big hole to dig out of to get their reputation back. I recommended these hearing aids to at least 5 people who bought them and now tell people to stay away from them because of the buggy App.

Needs compatibility update. I am only giving 4 stars because over all the app is good but the biggest issue I struggle with is this app doesn’t keep the hearing aids connected in the background I notice often times the hearing devices disconnect from the app then reconnect when I open the app and to be fair it should allow you to keep location and Bluetooth connectivity in the background but this app lacks that plus this app isn’t 100% compatible with the iPhone 14 and iOS 16 so this app is in much need of an update and I will be happy to give your app 5 stars once everything is working like it should.

Great hearing aid. I have owned hearing aids in the past. Purchased high quality aids about 15 years ago and could never get accustomed to them. Found myself not using them due to their amplification of all sounds around you. I then later tried a lower cost hearing units and they did the same. So for the last 7 years I didn’t use hearing aids. My hearing was very difficult when trying to have conversations. I decided that my quality of life had to improve not just for me but those around me. I hope that technology had improved. I wanted top professional help so I went to highly recommended audiologist. I was fitted with some great hearing aids that I forget I’m wearing them. And my hearing has much improved during conversations in various noisy locations or just listening to the TV. You owe it to yourself and the ones around you to find a hearing aid if you are having difficulty with hearing certain words and pitches. And you can go walking and answer the telephone or play music grime your smartphone. Love them. Glad I made the decision to improve my life.

Bluetooth streaming music sounds clipped. While streaming music it sounds like too much volume into a small speaker, that is clipped or overly compressed. The volume is adequate even at minimum volume setting in Music, and doesn’t get too much ch louder when turning up the volume. I contacted support who said talk to my fitter for sound problems. But it seem an app or iPhone interface issue [Update: I see the same issue when I pair the hearing aid to a computer, so I guess the app is not the culprit. Sorry for the accusation, keeping the rating though, still plenty of other app issues. Did try to resolve with HA fitter, no luck. Otherwise HA is fine, app is of some use and I give the app developers credit for replying with an email address], doesn’t seem stable (sometimes bad, sometimes worse), and was discussed on Reddit two years ago (P90) and I see it on new L90 hearing aids. Same iPhone through hearing aids via large headphones does not have this problem in the guitar/voice frequencies. This issue is separate from the dome leakage vs bass issue which I understand. The digital stream is being limited or compressed rather than attenuated somewhere along the streaming path at all volume levels, even lowest possible setting.

App Connectivity Issue. I have new Audeo L hearing aids. Both will initially pair via the app but as soon as I hit continue, they disconnect and it says I do not have an internet connection. I “forgot” the devices and removed from the Bluetooth menu as well. Deleted the app and rebooted iPhone 14 Pro Max. Reinstalled the app but the scenario repeats. Tried with WiFi as well as cellular only. Hearing aids are fully charged. Phonak help desk was no help. After all his steps he said for me to contact the supplier and that is the VA. I know there was a Phonak update this morning that is installed. Issue is 100% repeatable. Waiting on VA to return my call. Please delete. The app started working with no actions taken. I suspect the issue was on the server side and once corrected, it started to work.

3/1/23 App update. This most recent update to the app has made the app almost useless. If the app is closed, the LE connections are forcefully dropped. If you leave the app open and lock your screen, after a few minutes the connection is dropped. If you leave your screen unlocked switch to another active app (leaving Phonak app running in the background) after a few minutes the connection drops. Once dropped you have to force close the app, go to phone Bluetooth settings and manually reconnect the LE connections, then reopen the app and wait about 30 seconds for the app to see the aids. By the time you do all this you have missed what ever it was that caused you need to use the app in the first place. I have done every possible combination of rebooting phone, deleted and reinstalled app. Removed repaired aids to Bluetooth and app. When the app is open and connected, it is much faster to switch between activities, particular when briefly switching to/from Streaming sources. You have GOT to do a better job of QA testing the app before rolling out changes. We spent literally thousands of dollars on these aids, and you keep breaking basic functions via half-baked app releases. If you are not already, you need a customer beta team to use the updates in the real world for a time to catch these kinds of things.

Amazingly capable, always improving. My first set of hearing aids, two years ago. At first, there were small issues. But with adjustments and a couple of software updates and they are almost perfect. The app is great, and the streaming gives me news, audiobooks, and music, with great clarity, while still keeping outside sound at a safe level. I haven’t checked since the most recent update, but the one thing that could improve is to have phone conversations carry less background noise. Fine in most cases, but not good when walking the dog on a busy street.

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Hate it. I can’t even make any changes and the old version is much better

Choice of default program. I’ve had my hearing aids for a couple of months now, and I’m getting used to wearing them. I like them lots, and I have developed a new program to suit myself and my needs. However every morning when I put them on and open the app, it defaults to the ‘Automatic’ program and I have to select the program I have developed which suits me better. I would like the option to change the default program to the one which works best for me, so that I don’t need to choose it manually every day. Otherwise, no complaints.

APL not working. The app keeps stop functioning of no particular reason which is really annoying

My Phonak not any good. Re loaded App but not working with iPhone Tried everything suggested with no results Waste of time 😡

Totally useless after latest update. In this latest update (10/22), have lost all ability to make personal adjustments or custom programs apart from adjusting volume which you don’t need an app for. I want to be able to revert back to previous version.

Problems. Same problem as another’s here. Connect to my iPad easily but poor or no connection to the app. At best only the right one connects. Not good! Mine are a trial pair but definitely colouring my judgment of what brand I will settle on.

Dark mode and staying connected. How does one switch between dark mode and normal? Dark mode does not display indicator lines on volume control. Stay connected feature doesn’t seem to make any difference if it’s set to ON. Still have to wait for connection. Still no Apple Watch option.

Bluetooth issues. Keeps dropping out of Bluetooth on iPhone. Have to delete app and reinstall each time, sometimes a number of times before it reconnects. Very frustrating!!

Use of phonax. I find it extremely difficult to use. I do not understand how to adjust the settings!!

Not improved. Much harder to change mode and especially volume . On iPhone 13 . My arthritic fingers do not need smaller buttons …..

Buggy app. Why does my car program keep disappearing?

App Still does not work for Audeo Cros. Promised for April 2022. Still waiting. You have to change control via buttons on the hearing aids. Like who wants to do that ?

Could be better. Find it difficult to understand people when there are more than four around table.

Automatic program. I’m learning to just exclusively use my finely audiologist set program. This new Phonak L90 aids are so sophisticated. I’m not fiddling just trusting this Yes things do sound different but much better in difficult situations The old M90 aids are like L30 technology compared to these

Find my aids? Apple Watch?. Just downloaded this for my new Lumity hearing aids. For a top of the line brand, why isn’t there a ‘find my hearing aids’ option or an Apple Watch app???

Keeps losing connection with hearing aids. Despite a promising start this latest version of the MyPhonak app leaves much to be desired. It keeps losing connection with my hearing aids , it drops out of tv connection, and requires a reboot of iPhone or of the MyPhonak app before it can reconnect. If it was possible I would revert to the previous version of the app as this one is totally disappointing.

Worse than previous version. This app continually freezes. The old one didn’t look as good but at least it did the basics

CROS support. When is the app going to be compatible with my P90 and PCROS hearing aids? Would really love to be able to adjust them using the app. Thanks

Just been Connected. Still adjusting but a great improvement with my phone connecting.

Great improvement.. Nothing like customer feedback to smarten up a service provider.

Promises promises. The hearing aids are not much use, but the app is a total waste of space. It has lost the limited functionality it had a version or two ago with spectrum adjustments, and when I make adjustments it doesn’t hold any user settings that one sets up for best results. Lack of control of audio spectrum and lack of memory for settings is inexcusable. Also my aids have been sent out for service and came back with all the old settings, no need to set up blue tooth again… suspicious! They were not serviced, smoke and mirrors at best.

Peter. Good simple App, assists greatly in different hearing environments. Recommend to any user of hearing aids.

New UI is a mess. Just updated the app and I cannot say that the new UI is an improvement. For some reason, the bottom 1/3 of the Home screen now shows some optional content about “Remote Support”. The worst thing about this is that, when I want to adjust volume and the screen of my phone is somewhat dirty, I can’t get the volume slider to go up or down; instead, the whole screen scrolls up/down. Just get rid of the bottom part, make it full screen with a larger volume control. Profiles are no longer accessible via a drop down menu, but buttons at the top can be scrolled left<>right to select. In my opinion, the drop down menu was quick to see custom profiles and select one. The buttons are too big and need too much scrolling to quickly select one. Not sure if an actual human being performed some UX testing on this…

Rosa. Can you please fix your app! It constantly loses connection to the hearing aids. For something that it is worth so much money this is unacceptable. I have the hearing aids for less than a year and issue of connection happens all the time! I am a frustrated customer. The worst app I have!

Not so convenient. Have been with Phonak for many years and got the latest devices that they claim to be the most sophisticated! Yet more often than not I can’t connect to the App or even adjust the volume on the devices manually! App is really hopeless! Need to delete it and reinstall it again and again to get it connected to the devices!

Mostly works. Does the job, can be a bit slow to connect to the hearing aids (Bluetooth issue rather than app maybe). Would be great if there was an option to override the active vent control (force open/closed regardless of environment/streaming etc)

Not user friendly. Too complicated and do not save settings. Requires adjustment every time they are removed from charger.

Not perfect. For what you pay I expect more. Not as clear as expected and different opinions like restaurant do not work well.

Poor app. As long as I have had these aids pairing issue a problem. I also cannot save a new program because my phone. It is a apple 12. Hardly an out of date device. About time phonak fixed some stuff When buying next aids apps will play a big part in my decision. As you can see phonak have a lot of improving to get my money again

His is great. I love having a his app So handy

Cros Support - thank you!. Much anticipated and very happy to have this now. Only thing which would be great would be ability to adjust L/R balance in the app. Last thing left for the HA buttons to do…

No Apple Watch connectivity. Hi Guys, pretty disappointed pay premium price on Lumity L RL with NO telecoil and no Apple Watch connection…… really! Watch is used by your competitors as l had it with 6 yr old Oticon mini rite one! Talk me through it l am using the Trial version from Audio Clinic however l can still take them back and go with octicon More that are cheaper and with telecoil and l am buying top of the range Phonak lumity RL P90 llife with NO Telecoil or Watch features!!!! Really disappointed.

Simon Anderson. I have slim LR 50, I have had some benefits but nothing like I thought I would, back to the Audiologist, I hope I haven’t wasted my $!!!!!!.???????

Review. The app is patchy in its operation and given the size of the company and the cost of hearing aids I would expect the app to perform more consistently.

New update buggy. Disappointed. App update should send a notification that it’s required. Had problems with my aids, only to discover the app had automatically updated and was logged out. On login and repairing, one aid struggled to connect over and again, on both phones. And can only have one phone paired at a time.

Keeps losing my profiles. A good app, but it keeps losing my profiles that I set up for specific situations. Very frustrating.

P90 up purchase. Looking at the reviews on the app I’m re considering the purchase of the aids from Hearing Australia as we wanted a simple use of the devices Currently have Siemens aids and the app is a disaster as well So going to have to do more research on other brands

Changed over aids. These have reduced background noice by about 10%. Rechargeable batteries only last about 14and a half hours. So I carry my old ones if I watch TV after 9;30pm. Would be better with normal batteries because you can keep spares in you pocket.

Updated app Caused Issues From Day ONE. Please fix bug with it turning streaming for phone calls OFF from the first day I downloaded it. It turns off slider regularly for unknown reasons. Prior to the release of this app in July I had no issues. It is a critical bug that needs to be fixed….either that or revert to the older app.

My Health Issue. Overall I am finding the app OK. Do have issues on iOS updates and having to reload the app after most of them. In the My Health where the number of steps taken are counted there is a ridiculous anomaly in actual steps. Over 13,000 steps indicated when I was in a car driving most of the day. My iPhone indicated less than 800 steps for the same period and that has been shown to be relatively accurate. Pointless having these features if they aren’t at least close to accurate particularly when health related.

No help. Have written to you guys to get assistance but no luck

Frustration. I recently found this app had updated itself. I have read your support pages and watched the “how to” videos several times. I have deleted and reloaded the app several times because each time I could only pair one of my hearing aids, either one, but only the one I selected first. I am seeing my hearing technician tomorrow for his help. The earlier version did the job beautifully, this one has been totally frustrating.

Phonak. I have had this phonak for a year or more and still not being able to enjoy the step counter and the rest doesn’t stay logged on Plus quite a few adjustments To the hearing function Thanks Sara

Annoying. This updated app is annoying. When I’m listening to a talking book on my iPhone I can’t use the tap function to answer a phone call and every time I stop listening to the book the app “loses the connection” to the tap control function on the iPhone.

Extremely poor effort. Definitely one of the most poorest apps on the App Store Bluetooth is very hard and clunky. Very hard to connect to have to delete everything and restart again. It needs of lot of refinement probably just dump it start again

New app. I can not even get both aids connected to be able to review. Worse, I can not get back to the old one that worked

Was a great App. I’ve had the app now for around 4 years appx At the beginning it was great up until about 6 months ago. I’m having to delete and reinstall the app almost daily as when I check my percentage of battery power it seems to freeze. I know sometimes after wearing my aids all day I should have a certain percentage and it’s never correct. It’s frustrating as apart from that the app has worked great. Unfortunately 3stars is all I can give it would have been 5 if this problem wasn’t happening.

Bad connectivity pairing the phonak aids. The newer version is not working properly, my aids pairing connectivity keep disconnect from the app eventhough my Bluetooth connectivity is perfectly fine. I had to remove the app, reconnect the Bluetooth and start pairing my aids again each time I log in the app.

Charging. The left hand side ear piece does not always charge properly even though the light is flashing when positioned correctly in the charger - very disappointing for such an expensive item.

Downgrade. This is an annoying downgrade for me. Anything under “Adjust settings” no longer works! All the options like “Comfort” do nothing! On iPhone XR. Did anyone test this? UI changes are cosmetic and also annoying. Update 16 Sep 2020: I’ve done what you suggest and contacted support but there’s been no response.

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X. Hmm. Need to reload every time I use this app?

Application avec un manque écolier de rigueur.. Vous devriez apporter des correctifs régulièrement.

Volume. La “Audioprothésiste a déjà baissé le volume de mes appareils (sur son laptop), j’ai baissé le volume sur mon cellulaire que j’ai jumelé à mes appareils, je voudrais pouvoir baisser le volume encore surtout lorsque je reçois des appels (la sonnerie est trop forte) Merci

Basic programs enough. I don’t notice much difference setting new programs so just go with the basic ones. Would be nice to be able to switch to getting sound from behind only.

Unpleasant. I find your hearing aids awkward, annoying, and uncomfortable. The left one busses easily. The connector tube is so weak the over the ear pops off all to easily. Combing or brushing ones hair must be done with great care. Sounds are louder, but clarity is lacking. Can’t count on phone connection to stay on. Based on the cost of other tech devices hearing aids are way over priced. I can see that the cost in part is for the ongoing help of the audiologist. She is lovely. I’ve never disliked a purchase so much. The amount of help for the cost is horrible.

New Phonak Lumity user. Very nice easy to use app , great on my l Phone but will not install on my Apple watch , the 5th star if a work around can be suggested

Music frustration. I have IPhone 14 and when I’m listening to music with WIFI and walking around with phone in pocket, all great. Soon as I leave WIFI music goes on and off to a level so irritating I turn it off

Product Appraisal. The manufacturer will not fix the telephone connectivity...... interference and static makes these hearing aids unusable as a communication device. This is one of the selling features that I made a decision to buy. Further the dealer made no efforts to correct the issue and in fact told me (the customer) that I was the only user that had an issue. I was one of the first to owners of this model. I will not buy this product again

Pleased with results. I am enjoying hearing again. My new hearing aids have made my life more pleasant. They work really well.

Phonak. Five Star meets my expectations

Noise. I’m a senior and it’s hard to remember everything and all this techno stuff is crazy. I got my new hearing aids and if I adjust to hear people speak then the background noise is insane. These are extremely expensive especially on pension and I don’t like wearing them bead all the noise, even if I’m alone and reading my book all I hear is noise that sounds like wind, if I turn off or reduce the background noise that’s even worse. I HATE THEM. I should have saved the $6400.00 charged ( over priced as everything else).

Been having trouble keeping the aids synced up with my phone... And for some reason I’m getting beeps when I install a new set of batteries.

Application pas user friendly. Difficile d’employer cette application

TV sound. I still struggle with tv. My smart tv won’t let me us Bluetooth while someone else is listening to real volume. So I still struggle. The tv setting helps a bit, but it’s not great. I preferred the phonak necklace for the television.

Bluetooth. Bluetooth won’t connect

I LOVE MYPHONAK. It helps me hear really well

Calm 1. Way too complicate.

Review. I’m not able to reduce background noises. I’m not able to increase volume in my cros hearing aid as well

Doesn’t do what it says. Saved ptofiles disappear No steps tracking and other just hours worn an adjustable programs that you can’t save Very unstable

Hearing Aids. Great to have phone calls and items I follow on my IPhone come clearly directly to my ears.

Great App. I have been enjoying this app with my hearings aids (new Jan 2023). I wish the app would work with the iPad so I can use them to hear my movies or clips on my iPad.

Phonation. They are easy to use, dependable and gives me a better quality of life!

Application my Phonak. Application instable! L’enregistrement de mes préférences est supprimé de façon inopinée suite à la fermeture quotidienne de mon IPhone 11.

Hearing Aid. Great and easy to use

My hearing Aids. These have brought great joy to my life and now hearing sounds that I have missed before.

Connection to my iPhone. It says I'm connected but when a call comes in it doesn't ring

Phonak. I am overall happy with the ability to hear with my new hearing aids however I do have some issues with the app.

Great. I am senior citizen, Almost two years with my Phonac Audeo p. No problems with bluetooth or customizing my personal settings, its great to answer iPhone when driving with just push of button on hearing aid, can still here car horn siren etc….,

Horrible. Bluetooth stops working . Does not stream. Not acceptable. Had Widex evoke which is a little better. At my wits end. The Bluetooth streaming needs to be automatic. If you had Widex streaming tech with phonak sound you would have the perfect product

Low Quality App. The hearing aids work well but the app is terrible and has to be reloaded again and again to connect to the devices. Another great product with a low budget app.

Apple Watch APP. Still no widget for Apple Watch series 9 to be able to control volume and mute outside sounds when playing Spotify playlist so I don’t have to take iPhone out of my pocket. When opening the App while connecting to hearing aids, please move the connection successful notification away from the mute button as it takes longer to activate mute. I have requested this for a very long time. Will raise the rating up once this has been added.

March 29 2024. Great app when it works. The Bluetooth option stopped streaming to my phone approximately 2 weeks ago despite phone software being up to date. I can no longer use it during phone conversations and it no longer receives notifications.

New Phonak is terrible. Takes over 5 minutes to connect on a good day. Old program was less than 5 seconds. This new program is basically useless in the daily usage. Cant wait to het mew hearing aids from a different manufacturer

Don’t like them. Wish I’d never bought them

Great app. Phonic app is fantastic I really enjoy having it on my phone. Thanks so much.

Bad. Constant connection issues. Won’t connect to its own app. At this stage in software development, they should know better.

Non directional. 1. OftenI couldn't tell where the ambient sound was coming from. 2. Words from a person I talk to is inaudible. 3. Sounds from lower floors intrude.

Problems with TV Link. This gadget seems to have a mind if it’s own. Every so often it does not link to my hearing aid. I have a bi-cross and 2 TV links. Both do not work. This happened once before. Next morning it was working fine. The hearing specialist spent very little time explaining the program. May be I did something on the program. My wife wanted to say something and I wanted to mute the TV link from the cell. I do not know if you can do it and nobody has shown me. I am 73 and not hot with Apps. I have UBER and yours. Help Help Help

Votre programme. Très convivial.

Love Phonac. Difference between deaf and Not.

User. Devices are terrific however the app is pretty poor. The app needs a huge makeover.

1year user. Had these for just over one year. Bought top of the line - they’re OK but not worth the money as they do assist in better hearing but understanding speech in loud environments is not their strong point. Also, using the Bluetooth feature on cell phones is often not good quality. The app is next to useless: no help in programming for different situations and the battery charge level is seldom accurate (needs reboot to get a current & accurate read). Again- not worth the extra $$$.

Worse than ever. Now it won't connect at all. Last version would connect, this one nope.

Son. Pas de contrôle du son dans un restaurant pour écouter une radio

Hearing aid and phone. Keep switching back and forth bet the two Frustrations

Phonak app. I can not connect my Phonak audio aids to my phone.

Bluetooth/Connectivity bugs. I enjoy the hearing aids, as I can hear sounds that I was not hearing before. However, the app and connectivity to my iPhone are glitchy at best. Although, there may be some settings that would allow me to control certain functionality, I have yet to find these. For example, I was connected to my hearing aids with my phone, but then I wanted the sound to go through the audio of my Car. I switched to the car audio, but then later could not get them to reconnect to the hearing aids. I had to physically get away from my car and uninstall and reinstall the app before I was able to reconnect to my hearing aids. Also, often the hearing aids will only connect to either the left or right here, but not both. These are just some of the problems that I have been having. For every day usage this app and the Bluetooth functionality, need a major overhaul.

Hearing aid starting up. The hearing I have are very good but I do issues setting it up at times, I do get through the process, and enjoy my hearing aids. Wishing it would be automatic when I pick them out of the recharging case.

Just a nightmare trying to get this app to stay connected.. Worse app I have ever used. You can only use one hearing aid if the other hearing aid is a different model. My hearing aids are both paradise models but one is Audeo and the other one is Nadia. When I go to the app it says it is connecting but it fails. I have reinstalled the audeo one a dozen times now. I have been in touch with phones and still have the problems.

Remote Adjustment of hearing Aid settings. Great that I didn’t have to do back to Connect Hearing office for this!😊

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Lost in Space. I began using the app and all was well- both earpieces registered and paired easily, and the third device for pairing with my iPhone worked. The I entered the real world where I often have go to airline mode. A couple of times doing that, and no third device, so no phone calls. So, I nor regularly reboot the hearing aids but that doesn’t help. Mor often, now twice a week, I have to forget all Phonak devices (usually only two found anywa), delete the app, reinstall, etc, and hope the app finds my phone. Usually not. The hearing aids are good, but my connection to my iPhone is lost in space somewhere.

It’s lousy. I will try to find any older app or generic app as I wasn’t able to pair with this app after trying various reboots of phone & hearing aids. I might need to return the hearing aids. Update: I think the issues are due to not being Made For iPhone (MFi). The app tries to take control, and Apple seems to have added something called perApp for accessibility with hearing devices. I removed the Phonak app from it because it was adding lits of unwelcome “adjustments” such that my hearing aids became super annoying & I wasted a lot of time trying to figure out the problems. I will probably return these. I wonder if Naida hearing aids may be a better choice? These Audeo ones have features I don’t need, and are not for the profound loss that I have.

Nice update. Still some air is it’s lacking.. I love the way the new revision allows us to stay connected to the app. Great improvement. I don’t like that it sets automatic as the default, but does not allow you to make any changes to the automatic program. You should be able to select any one of the programs as the default. Also don’t like the way the hearing aids connect to each TV connector as you pass through rooms. It should stay on the selected program unless you select TV connector. I hope you guys give it some thought.

Not the most user friendly app!. Because it’s weird, the Phonak app helpline is flooded and hard to get through to. I waited over an hour. But I like my new aids, so I was determined to try everything before returning them! The dude DID help me figure out the connectivity situation, and once he did, the call was transferred right then and there into my hearing aids. Each time I dropped the call accidentally he called me right back and I figured out how to answer. I’m feeling much more encouraged!

Terrible user experience for intended audience. My grandfather has been struggling with this app regularly and is frustrated! We have spent the morning completely disconnecting his hearing aids from the phone, deleting the app, re-pairing the hearing aids, reinstalling the app. I think it is finally working, but if he sets the phone down with the app running in the background and picks it up a few minutes later, the app says it has disconnected. To fix, you have to close the app out completely and restart it. Again, this is my grandfather who now has to remember all of these steps and is increasingly confused and frustrated. Please figure it out!

Works well!. This is my first experience with hearing aids of any kind. I have always enjoyed excellent hearing —- until things changed and I developed Normal Pressure Hydrocephalus. Now I need help in hearing things I always took for granted. I like the fact that Phonak lets me adjust so many aspects of the auditory experience. I am overall very pleased with my Phonak hearing aids and the level of support I receive.

Horrible experience. Since the upgrade I’ve had so many issues pairing them. Only my left hearing aid connects. Over the past week I’ve tried all their troubleshooting suggestions uninstalling, installing (repeat), changing the batteries, closing and opening battery doors, checking Wi-Fi strength and on and on… nothing works. These were very expensive and they should work right for the amount of money we’ve paid. Fix the problem!! It’s stressful and the company doesn’t seem to care. Customer support is nonexistent. I have an appointment with my audiology doctor at Mass General next week and I won’t put up with not having these work. This company has NOT heard the last from me.

App no longer works. I seem to have a similar problem as at least one other user- since iOS 16.1 I have no functionality with the app. It appears as though it is loading when I try to open it, but then blanks out and is gone. I tried to delete the app to reinstall but it has disappeared from my Home Screen. When I try to open it from the App Store, the process described above repeats. I have had my hearing aids and the app for almost 2 years with no problems like this before. This is only with the app. Hearing aids are fine independent of the app.

Purely Amateur work -. “We apologize for any issue you might be having” This apology means nothing to anybody attempting to use this app. We don’t need apologies. We need it fixed by somebody who knows what they’re doing. Clearly, those who designed this mess is clueless. This last update turned my wonderful Kirkland/Phonak K9’s into trash and useless. Fix your mess quickly-and let someone do it who knows how to handle the job. Don’t send me your canned apology. Just fix it - yesterday. Great response to my complaint on this app. Told me about a different app that works much better. So, 2 more stars.

Makes you wanna cry. I have two pairs of phonak hearing aids gifted by the VA but I’m seriously thinking of purchasing my own set because it takes me days to enable Bluetooth streaming connection by constantly uninstalling and reinstalling the app. The settings revert back to automatic no matter what custom setting you create.. sometimes your custom settings just go poof like David Copperfield, I have both the in ear rechargeable ones and the behind the ear set and each has its challenges… I understand why the app has a rating of less than 2 and I understand why they have a contract with the Government.. Y’all gotta do better, you serve the Veterans of this country and this is unacceptable..

Updates are supposed to improve performance. The update to the app has done the opposite. Like many others, I previously had very few issues. Post-update, connection with my iPhone (other than volume control) is non-existent. I used to enjoy being able to listen to my music library through my hearing aids and occasionally take a phone call. No longer. Yes, I’ve uninstalled and reinstalled several times. *I received a response from the app developer which instructed me to do the exact procedure prescribed elsewhere and that I’d done several times previously. Still doesn’t work.*

Terrible revision. Not impressed at all. Only giving one star because the review won’t let me select zero stars. This latest rev is glitchy and does has severe BT issues. Will only BT synch to one hearing even though iPhone is connected to both. When opening the app it takes an incredibly long time to connect to the one hearing aid or it won’t connect at all. Lastly when the app does connect, it does not retain BT volume selection. Meaning you open app, wait for the connection, select BT volume, switch back to music app and the Phonak apps resets the BT volume to default. Absolutely worthless. Please roll-back to the previous version.

Won’t stay on the desired program!. Every single time I turn off my screen or move away from the phonak app at all, it leaves the custom program I chose and goes right back to the automatic mode. I absolutely hate it. There are no app settings to change this, and customer support said “that question is beyond our capabilities to answer.” Useless! UPDATE: the app developer linked me to an article saying to prevent the app from switching programs, to silence all sounds and notifications from my phone. What is the point of wearing hearing aids to hear if I silence all notifications??

Bluetooth failure. I’m writing this review for my father who I take care of that has poor hearing and Dementia(which can be impacted by issues with hearing). Without hearing aids and those hearing aids being able to connect to Bluetooth for phone conversations and watching TV my dads quality of life is severely diminished. This app has been problematic since day 1 but, is utterly useless now. The Hearing aids(that cost $5400 with a “discount” afforded to those who have the health insurance my dad has - Medicare with a supplement plan) seem like they are connecting but within