EV Connect App Reviews

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Great!. Works like a charm! I had problems earlier this year and I read others did as well. But this visit everything works great and it’s FREE! Thanks Westin. Also please be courteous when occupying the space. There’s another charging station on the property that has a non-charging vehicle in one space. Not plugged in. For days. Not good.

Finds stations and lets you pay. I was able to find stations, see availability and make the payment. I can also get directions.

Great location. Very good location with a gas station across the parking lot where you can grab a coffee or snack while you charge. Wish they had more than one station since I have had to wait in line before.

Takes longer to connect than it does to charge. The process for connection takes so long. There needs to be some software updates or bug fixes. I’ve spent 20-30 minutes trying to connect multiple times. It’s ridiculous. Once it’s connected, it will stop due to “internal errors” and I have to reconnect. This makes having an EV not convenient at all. On the plus side, the charging speed is very much appreciated.

Makes charging your car easy. This is a great app! It doesn’t only show you whether there are chargers available at your favorite ChargePoint stations, it tells you EVERYTHING you need to know between the app (which lets you know the length, amount, and cost of your charge) and it’s communications (via text) that confirm your charge has started, and when it has finished. 5 stars from me!

Dekalb Junction. Even with forgotten password and no email access to reset it the guest use permitted essential charging while waiting for the bus to bring my neighbors. Thank you! I will try to find the password I have not used in 2weeks or more. k

Convenient Charging for Tesla. Although you need an adapter as you would at any non-Tesla charger, this is a great place to charge. No problems with machine, app, payment or any issue at all. This is a great find, first spot I found in Bartlesville without problems with machine or accepting payment methods. Highly recommend.

Great charging app. I use the charging station at Belmont Lake State Park. Within less than a minute, the car is charging with this app. While the car is charging, I walk around the park. It’s a great way to pass the time and get some exercise at the same time.

Home2Suites EV charging. Other than people parking in front of this EV charger, it was great for all day or over night charging when we weren’t using the car. It is slower than my home charger, so not good for a quick stop and charge like Tesla Superchargers. Only good for guests staying the night or like us staying for a week and parked here for long hours.

Great simple product. I’ve been using it for the past few weeks, and so far everything seems to be working really well with the system runs really smooth aside from not having a key fob this thing is actually really accessible and relatively quick to. I love the notifications about the charging the only thing I wish I could do was display the charging status of the battery, but then again, you could do that through your cars app and the wires are good quality so hardware is really good to and it’s really safe

Good app, life saver. It’s a good app, it works with a different networks. Thought the app, I can use my Apple Pay for payments. I used different brand name stations, and I payed with the same app. It’s great searching other charging stations around..

Subpar app , compliant junk charger. The app is ok but it seems sloppy and thrown together, the button to pick the payment is so far down on the bottom I can only see about the top 2% of the button and there is no way to scroll down to show it at least on my iPhone 12 so you are stuck trying to press a 0.5mm line of a button I can barley activate it by holding my finger on the bottom edge of the screen of my phone. The tritium charger it’s self was broke for over 9 months and now that it has been “fixed” it half works. Sadly you can only charge through the app , You can not use the payment hub or buttons on the charger it’s self it throughs error codes if you try, and like I mentioned the app it’s self is sloppy and not user friendly Over all not a very good product or service I would avoid if possible I prefer ChargePoint

Mostly accurate!!. There’s a couple spots on the map that aren’t there any longer. Wish they would have operating hours listed for sites that are blocked by gates or locked during certain hours.

Problematic to say the least. I tried to use this app at a local Ev Connect plug—each time the machine reported ‘an error has occurred’ but without any detail about the error. I fiddled with the app for a while: I reentered my credit card info (even though the plug was free) and that all other login info etc. etc. was correct. Reentered. Confirmed. ‘An error has occurred.’ I remembered that I had a tiny EV Connect key fob for which I had paid $7.50. I scanned it at the plug: ‘an error has occurred.’ I opened the app again, found the setting where fobs are linked, deleted it, then relinked to through the app. Just for kicks, tried the app again: ‘…error…’ Tried the re-linked fob: actually worked. In short: the app doesn’t work; but relinking my fob did actually work. Frustrating, useless error messages.

At last!. The old EV Connect app was on par with Greenlots and ChargePoint (which is to say passable, but not great). The new release of the EV Connect app is a huge leap forward updating the UI and the charge station interactions. It looks like someone has finally built a real mobile app for the EV driver that behaves like the best iOS apps out there. Great job EV Connect! PS: Now can you give us facial recognition?

EV Connect in Eureka, MO. I’m a visitor to Eureka and have charged our car 3 different times. The charger has worked each time as listed and app/connection has been seamless. This has been a much better experience than at other public charging stations, especially Electrify America stations.

Accurate and responsive. The available charging stations are accurate. When reported an issues with a charger, it was very responsive and fixed it in a timely fashion. It is very helpful using this app in daily driving of EV.

Good service. Been charging my car with them for about two weeks. Had an issue with my car and their charger, but called the hello number and got it resolved. Would recommend

Almost always great!. This little charger is almost always great! There are a few times that it glitches out and I can’t get it to start charging the first time so I have to unplug and plug back in but for the most part it’s always working!

In the world of Chargers, EV Connect is the Pinnacle. I've owned two electric vehicles for almost a year now. I've used hundreds of Chargers. EV Connect is the cream of the crop! Very helpful easy to understand staff on the assistance line . I can't believe how much better this easy to use CCS or Chadmo ( a/c or d/c ) fast charger is than anything EVgo, Electrify America or even Chargepoint has going on. If I never used a Electrify America charger I would be incredibly happy. Unfortunately EV Connect isn't everywhere yet~ They may even rival the service I've gotten from the Tesla Assistance Team.

50 kw pretty fast, free easy to use!. So grateful to the dealership for offering this charger free. There is another at Kia but half the speed. This has been a lifesaver, it’s on the right hand side of the building next to parts and service department. Thank you!!!

Nice design, easy to use. I like the new design, basic functions are easy to use. I’m an active user, I noticed a few hiccups when it first launched, but they were able to address all concerns quickly and things seem stable now. Nice work, guys, thanks for listening to your users.

Customer service is poor. The chargers are quick and seem adequate I’ve had to call customer service twice when the chargers at a particular location are not working and the representatives are difficult to understand and they get quite impatient when you try to ask questions.

Terrible app. These companies need to go out of business. They have prime real estate and don’t know how to create a good user experience 1. Mobile app doesn’t have any social logins 2. Why does it need both phone and password to register? 3. I set a password that immediately didn’t work. Password reset didn’t work. No reset email ever came…of course 4. App logs you out within 2 minutes. Is this a banking app? You are paying THEM money not the other way around. 5. The charger had a charger 1 and charger 2 on the app, but no indicator on which one was 1 or 2. So I literally guessed and got it wrong of course 6. Face ID is not enabled by the app. It has to be manually enabled somehow The developer of this app needs to be fired

Great charging but unclear instructions.. The chargers are great for my Chevy Bolt. The app works fine and once connected the charging information in the app is helpful. This only issue is setup/starting a charge. There is really no clear instructions. Should I use the display on the charging station and plug in to my car OR, should I “begin charging” in the app and then plug in. If the perfect sequence isn’t executed, there will be an error message and you will have to start over. Please address these issues for an even higher level of service. Thanks!

Slow to start. Took 3 tries to get connected, had to use a different card than on the previous charge for some reason. This charging network has the same problems as all the others. Difficult to connect with! ☹️

The best yet!. This station is so convenient for me it’s next to the condos I live in which we can not have charging ports at so this station really saves my life and it charges my car quick!

Great! (If it’s accessible!). The ev connect stations that are located on public property work great. The app is easy to use and keeps you informed about the status of your charge. My complaint is that the map feature in the app shows you all ev connect stations. Many of which are located in private parking lots or parking garages. Some you can quietly slip in and use for an hour or two. But many are behind a gate or garage door which you can’t access without credentials. I’ve spent a lot of time driving from one ev station to another trying to find one that I can actually use.

Usually great but poor maintenance. Our station here has been great to have. However it’s been really frustrating to know of many many people calling in the second (defective) port and nothing ever happens to get it fixed. These two ports are the only ones in a large area of increasing numbers of EVs (and annoying Tesla drivers who prefer to hog this one to the 15 (!) dedicated Tesla only stations a few miles up the road). When can we see results here? It’s been MONTHS!

Works but needs improvement. I’ve been to a variety of charging stations and this is one of the most difficult machines to “get to the final step” as in charging the car. I would recommend removing the START button on the machine. ChargeHub I can plug in my car and using the app, start charging my vehicle. I’ll still use your charging stations. Thank you

Poor product with poor service. Today, I went to three different stations. All didn’t work or had an issue. Customer service was pretty bad. Charging is over priced for low KW. Would be faster to charge it in a wall at home. Will make the drive to a proper Tesla charger moving forward and removing the app. We own 12 gas stations in the tri-state area. We considered reaching out to these guys to put them in our stations but trying them out today it was ridiculous. You guys, just go direct to Tesla. Just a waste.

Great interface, clear on how to use, easy process. One of the best charging apps on the market. Excellent interface and easy to use map. Overall, this is a must-have, even if only a few chargers in your area work with it.

Thank you!. Wonderful location. However there’s one fault I happen to be staying at the and I had to go all the way down 32 and get back on 85 north just to get to this Malden Gas station. I couldn’t go directly to the Malden Rest Area through what appears to be a gate next to the New York Thruway construction equipment which was closed. I wish that the gate would be open because it allows us to go to the local area.

Broken phone help. I couldn’t get one of the chargers to work. (1202). I tried calling the number for help 3 times, and each time the call disconnected during the recorded greeting period. Fortunately. The person at the other charger left and I was able to hook up my car. It’s going well, but the company needs to fix their help line and one of the chargers.

Easy to use and overall great experience!. I am really enjoying the new mobile app experience. I appreciate your team taking to consideration driver feedback. I look forward to seeing this company doing well in this space.

Inyokern Airport by way of Ridgecrest. Charge station is great and convenient for non-Tesla brand ev. Just make sure u turn off you start stop notifications in the app or you’ll receive about 100 text and emails…this site starts and stops charging frequently…so lot of notifications 😕

Works consistently, but a bit pricey. Did a round-trip where we needed to charge at this church or at a Chevy/Cadillac dealer, and both times we had a quick connection and solid charging speeds. The only complaint is it was $.50 a kilowatt hour.

Easy and reliable but lacking a few features. Easy to use app and charging stations that seem very reliable. But lacks key text notifications, like when an occupied station becomes available. But overall, easy to use and reliable.

Convenient. I try not to use the quick charge too often, I heard it degrades the battery faster. But when I need more range and don’t have all day to charge, this is really helpful.

Much improved. Much better experience than last year, both the App and the chargers themselves. App functions are responsive overall, the payment section is seamless.

Convenient.. but VERY expensive. I live in a smaller town in Kentucky, the amount of public chargers in my area are few and far between. I was SO excited when I found out my town had a DC fast charger. I didn’t even mind that it was only a 50kw charger, I was just happy and thankful to have a faster charger in my area. Unfortunately, after a few charging sessions, I have come to find out the rate on this thing is way too much, especially considering I’m in a smaller town in Kentucky. The rate is an automatic $3 just for plugging in, then an additional $.25 per kWh This is insane to me considering I can drive to an Electrify America charger that’s in a large city an hour from me.. plug into a 90kw charger and pay $.19 per minute. I cant help but feel like this charger is taking advantage of a smaller town with fewer public charging options.. sadly I live in an apartment and rely on public charging frequently. Maybe it’ll change one day.

Great place to charge!. Haven’t had any issues & the location is very convenient! If you don’t have a home charger this is a good place to go. If you have a Tesla this is a great alternative because you don’t want to supercharge so often!

Satisfied customer!. This weekend has been my first of public charging. EV connect has been the easiest interface that I’ve come across. Thank you for making this easy for all of us who care about electric vehicles and the environment.

Plug In and Cross Your Fingers. I use the chargers at a County-run parking lot at a train station. Plugging in and starting the charging is rarely a problem. However, not all the chargers work all of the time. And it’s not always the same ones that have the issues. The problem is that the chargers start but after only five or ten minutes they shut off, by which time you’re on the train or the train is about to come in and there’s nothing to do about it. Trying to restart charging remotely doesn’t work and, if customer service gets back to you, it’s weeks later.

Works well for my charging needs. I’ve used the app a few times over the last few weeks with my 2024 Kona EV and there haven’t been any issues with connecting or changing.

Thomas Mahan. This bass been the easiest and most dependable charge station in North Texas, for me. Right off the exit at Medical Center Blvd, down the Northbound service road, right at the entrance to Friendly Chevrolet. All fast charging, and a clean well lit place. Kudos to EVHQ FRIENDLY CHEVROLET, for running a class act. And the people who man the station are the other half of why I keep coming. Nay is almost like family always a friendly greeting and a great smile!!

The time you spend to charge your car is unacceptable. The management must do something about it asap, at least 30 minutes to charge it should be enough instead of two hours to charge it to 100% it’s a time wasting and loss of money as well

Awesome charger, super fast for a level 2. They require you purchase a wash to charge, first 30 min are free. They station is easy to use, doesn’t really go offline often & the staff is very friendly.

Poor Beginning. My 1st experience with this charging company was a hassle. Couldn’t use without downloading the App. Then, it stopped 3 times before charging to 80% with no identifiable reason. Didn’t help that this was during a raging thunderstorm.

More than a 2step. Love the fast charger, but it takes a few attempts to get started. At the bottom of your app if you have it. Theres a continue button that only shows half a button. This causes you miss the start procedure leading you to think your not connecting properly. It’s not me, it’s you type of thing. Great if you don’t have this problem.

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It’s like the only one that works easily and consistently.. That’s all!

EV connect charging. The experience I had was electrifying. I was amped to know that I could charge at the hotel I was staying at. It was convenient and easy to use at the current location.

Very powerful but few stations. William ssesanga

Reliable.. It’s good to have options that just take a credit card. It’s good to know most stations are US pricing even if they don’t list otherwise in Canada

Works well. Sometimes charge in the US. This works for me

Do not use this app in Canada!. The app will work, but you’ll be charged in $US, so you pay a 38% premium. Use the EV Connect Canada app or a credit card if you prefer not to be ripped off.

Canada. No listing in Canada

Easy use. Easy setup, use and easy payment. Way better than any Flo station or Chargepoint. Thank you for making it so easy. Love the QR code for ease.

Rip off.. I will never use EVConnect unless I cannot find even a 120v plug. The app takes forever to load. And I got 12kWh in 2 hours - and was charged over $7!! I thought I read $1.50/hr…. So there must be additional charges in the fineprint. Fool me once shame, shame on you, twice, I think not.

Scotia Bank (in the back). Great spot

Saved the day!. I was almost out of juice and this charger saved the day.

Great reliable charging sessions.. Worked great each time I tried it (4 occasions)

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Credit card hold is unacceptable. Putting between $25-50 hold on my credit card for days on end to “ensure “ funds are there for a $2 charging session is utterly ridiculous and unacceptable. Two months ago it was $50 hold, then there was no hold for a month or two and now $25. Why offer a credit card option at all if EV connect is Going to do this. So irritating

Awesome. New to using public chargers. Been driving electric for years but always charged at home. This made it very frictionless but wish the rates were slightly better…but that’s not the apps fault

Becoming the option at Chevy/GM dealerships. So far so good. Reliable every time I use these locations. Becoming a large network and app is easy to use.

Convenient. This charging station is convenient bough to get my grocery shopping done at Trader Joe’s amd it’s right across from Westfield Fashion Square. It’s kind of hidden since the plug hangs off of the electric pole and lowers itself when you are ready to charge.

Some trouble but worked overall. Sometimes this station connects without issue with the app. Sometimes I have to start it at the actual machine. Overall good experiences the last three times I used it.

Great Charging System. Simple to use. Open the app, select available Charger and begin charging. $.32 charge is minimal or a destination charger and customer support is excellent if you have trouble connecting.

Great!. Great place to charge and while some say you have to buy a wash, at present they are not requiring it. They used to, but they removed the requirement.

High end super charger. Thank you EV Connect for your high-end super charging stations. I really love your stations for the fast, excellent charging. Thank you and pls keep it up. Service like no other.

Fast Convenient Charge. I always use the app to connect and begin charge. Never had a problem. Works great.

Reliable… no fussing. The DCFC at First State Chevrolet is close to my home. Previously Charge Point (failed) then EV Institute (failed). I think a restroom at charging stations would be a tremendous improvement

Great all. Wish you could add a card to Apple wallet. It works great and one of the many charging apps you just need to have when driving electric.

Quick and easy.. Recently used our first EV Connect charging station. Worked like intended and charged quickly.

Easy to use and has not failed. I’ve used ev connect several times around mh house and the app hasn’t failed.

good consistent app!. Replacing all the Shell Recharge and doing a great job! Keep it up and please always do update and bug fixes so we EV customers are always ready to charge with a working app!

Very functional and reliable!. I have no trouble using the app to start charges, even in areas with slow service!

Saved the day. When the card reader wasn’t working at the station, I was able to get charging with the app!

Ok. Hard sometimes for internet connection for far underground Takes a couple try’s to connect

Could Be Better. Hard to work with in the darkness. QR doesn’t always work on the first time and can be difficult, if not impossible to use at night. Would be nice if the charger was faster. Otherwise, it gets the job done.

Works good once you are registered. I have been using the EVHQ node at Friendly Chevrolet in Dallas Texas for the last 2 1/2 months and don’t currently have any complaints. The system was not fully online at first but it is now and works well.

Easy to use. Very intuitive to use, works as intended. Love the notifications when charging is complete.

Great, IF it works. This site has been very temperamental. It didn’t work on several days. My calls to tech support were useless. They took up a lot of my time, but couldn’t fix anything. It was extremely inconvenient and a major annoyance, which ruined several days, staying at this hotel.

So so. Takes the app too long to start your charging session! The price for the charging is high as well but when u have to charge your car u gotta do what u gotta do. Seems not to charge car fast but once charging is done the charge lasts a pretty good while. Need to do some bug fixes with the app.

Charging. Easy to use used as guest and process was simple one station doesn’t work next to this at Marriott Cypress Harbor so limited availability and has been broken for at least a month

Utterly unreliable. Yesterday I started 6 charging sessions, of which 2 lasted more than 2 minutes. Both of the “long” ones shut down for no reason at all when I was away from the car and couldn’t restart the session right away. That is worse than not starting at all - when at least you know you are screwed.

Definitely the best charging app. Out of all the electric vehicle charging apps this is definitely the best! Very quick, easy to use and incredibly responsive :)

GREAT SERVICE AND FAST!!. Never had an issue. As a new customer to EV I needed some assurances that I would be able to charge quickly and safely. These charging stations are ALWAYS a welcome site.

Most expensive charger that I have ever used. First it is one of very few charges in the area they know it so they are very expensive 35 and over to charge here I recommend passing them by if at all possible biloxi ev go charge is 12 to 80 % there is nowhere in this country that I have ever paid this much to charge to 80% I can only imagine that charge to 100% would be 65 plus

It just works!. Connects quickly and easily. App works well also … overall a great charging option. Thanks

Thank you!. These chargers are conveniently located on my campus and I appreciate it! Two were broken recently but spear to have been repaired. I get to take advantage of a Quick charge while I knock out a swim class. Thanks EVconnect

Great. Would be perfect if can push notifications when stations become Available

Good location & good charger. Getting 50kw. I have a high SOC already but I’m going to Tyler, which has almost nothing for public charging. This station is functional and operates as advertised.

No problems. The application has been working fine.

It works!. My experience were simple directions that weee straight forward. I was connected in under a minute.

Charging station. We need more charges station in the Bronx New York level two in level three

Communication problems. Worst charging experience I’ve had. Constant communication error. Help desk was absolutely worthless; foreign and not aware of what is at this site ( Goldfield NV). I finally plugged into an AC unit 205 V, which meant I’d have to wait 5 hours for sufficient charge to get to the next station. Then I got the idea to hit the emergency stop button on the DC unit and restart it. I went back to that unit, plugged in and seamlessly started charging.

Easy and available. I have used this charger several times before…. The welcome center is very clean and the charger seems available every time I need it!

EV Connect. Always space and reasonable price. Access with phone means you can charge when you lose your card.

Great station 7.2kw straight to my car. Most amazing charging station Across the street from the park, in the same parking lot as the police department building. And for just $2 dollars filled up my tesla model 3 Love it 😍

Safe and comfortable place. What a safe place to wait and have your car charged! You are close to some nice restaurants!

Easy finding. Station was easy to locate and start. Location is very well kept.

Very convenient for us. Visiting relatives for the first time in our EV & was surprised to find a FAST charger open & ready to go despite it being on the west side of a closed dealership.

Charge is convenient & fast. The location is great and makes charging fast and easy

Chargers often not working. Since the purchase of shell recharge the pumps are down way longer than normal. They will work for a day or two then be down for three weeks then work again for two days as a chadamo user we rely on these pumps

Easy to use. Thanks for being intuitive and working every time.

No issue, no problem!. So far so good, never had an issue locating EV charge stations. Also never had a problem getting my EV charge started.

Convenient. Love having a charging station at work. So easy to create an account, use the chargers and the app updates are super helpful.

Local and fast. Wish I didn’t have to spend $75 a week in charging costs vs $45 every 2 weeks for gasoline w my previous hybrid. It’s costing 4x as much to go electric. Don’t know if I will be able to keep this up

Excellent customer support. Like all EV infrastructure, the evconnect stations at nouria are temperamental but their support team is very friendly and helpful. I’ve had to call multiple times.

Fast changing. About the fastest level 2 charging I’ve found. Half the time of others I’ve found.

Easy. The charge is slow but effective and not a lot of choices around so this one is fine