MyMetro App Reviews

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Low class garbage. Should be called Metro piece of Sht.. This is the most ghettoest, most low class, low budget trashy company that exists. The people who represent this company are losers with no education, the creators of this company AND app are also low lives. This app stops working randomly for no reason and asks for you to disconnect from wifi. What difference does it make? I shouldn’t have to check my VPN or disconnect from anything at all. Garbage people and garbage company. I wish I can curse here and defile this company and it’s partners and creators but then my review won’t get posted. You are all rapists!

Needs Updating Version. Was able to make payments before at home , on the go and now the app always says something about turn off wifi and use cellular and then it never connects , so basically cant make payments or changes to account on the app , I keep checking App Store to see if update is available & nada still (FYI I had to pay using 611 , but don’t wait till your billing cycle is over or you will be screwed having to find a metro store and have to pay extra $5 to pay at the store ) Metro Wake Up

Limited Functionality. I’m able to use this to pay my bill, but that’s it. All the other features don’t work. I’ll give it three stars because it does handle the most important thing, but its lack of working features has led to more than one trip to a store, because forget about doing anything on the phone; it’s pretty much luck of the draw with that. All in all though, MetroPCS is basically OK for the money.

Don’t save a payment method. This app works most of the time for what I use it for. One to pay the bill every month. Two to check my data usage on my phone device and hotspot allowance. Three to add or remove services from my phone plan. However I have observed saving a payment method to my profile stops this app from working on my phone. All I get is an error message stating the service is not available. I fixed this error by logging into my account on the Metro website. Removed the save payment method from my profile. Uninstall app from my phone. Reboot my phone. Install app onto my phone. Reboot phone. Wait a few hours. Then the app starts working again. So I don’t save a payment method to my Metro profile. I like using the app too much to screw it up. Also Metro subscribers can pay the monthly bill using the MetroPCS website without incurring additional service fees if the app still doesn’t work. However logging into the website requires using two factor authentication. Whereas the app is a tap away. Entering my card data once per month is no big deal to me since the app is just useful enough to me to justify keeping it on my phone.

iOS development bug. Hello I’m a developer letting you know in your recent updates that the constraints on your app are a bit off from the safe zone and the view of your tab bar controller (minor bug). I can say the UI is smoother as well as the new build has faster load times.

Amazing customer service!. I had a problem with the person I purchased my metro phone and metro went back for every month and credited my account. I thought there’d fight me on it but they said no sir l, we apologize you are correct!.. I was astounded!… Then they made sure things were right for real… I had so much trouble with other companies on smaller issues, like AT&T couldn’t even do just that… Ever ! Metro is all around the best, if your phones off EVERYBODY gets an automatic courtesy extension by request! Pick them and you’ll be glad you did!

Good-luck. As someone who has never missed a payment let alone been late to pay one, I’m appalled with how horrendous this app functions. If you want an extension on your bill, be prepared to call 5 different people and talk to 3 bots to get it. It says there’s a button but at this point I think it’s just there to mock you because it just doesn’t work! HAHA. This app has made me consider switching services altogether because if I have to endure this obstacle course of an app any longer I may not want a phone at all. It’s made me question if my service is even good to begin with. Overall just be prepared to fight for your life to get decent help!

Metro cost me income. For a year now, I’ve blamed my gig apps for not working. Turns out, it’s metro that doesn’t work. This service has cost me thousands upon thousands of dollars because it doesn’t work. Next week, I will fork over the extra cash to go back to Verizon just to have a dependable network. “I’m sorry for the inconvenience” doesn’t cut it when the landlady is standing in front of me needing rent. Never again metro. NEVER again. Update: to the developer response, why in the world would I get on fb to send you a message when I’ve called you multiple times about my network not working. I have been paying for a service and you haven’t delivered. I don’t know what you’re doing over there at metro, but when I open my apps and it constantly says “no network connection”, you aren’t providing service. I’m sick of it and your savings aren’t worth a nonworking network. This sneaky little thing you’re doing with data throttles will eventually get you sued.

Useless with new update.. I used this app to manage my husband's phone plan, make sure the payment goes through, and check his data when he asks me too. He really doesn't like remembering all our accounts logins so I has me keep them all on my phone and computer, and when he needs them he just uses one of my devices. Now this app is useless. I do not have Metro on my phone so I can't access his account anymore. The app crashes on his every time he loads it and even when he tries to uninstall and reinstall. Logging on the website was terrible before, but now it's just barely an inch better then this awful update you all pushed through. Please roll it back.

App update. Since the new update it’s more complicated to access the app. Now the customers have to enter the phone number, get a temporary pin and also does the face recognition or ask for the account password. Same problem to access the account through the website not only ask for the account pin it also send a another one by text message. This features should be for easy access not to be complicated specially for the population who are not computer savvy.

Straight Forward App. The App is very useful and helpful but do suffer some crashing issues. But other than that i'd recommended it for download simply because it has everything you need in one app. You can change your plan here, view plan details, as well as pay your phone bill.

Error putting in payment info. The app won’t let me put my Debit information in at all, it consecutively tells me there’s something wrong with my card, I went to my bank nothing is wrong with my card, I then proceeded to speak to an agent after being in hold for about 5 mins, they insisted it was on my half that was causing the error. My whole thing is I have been paying my bill with the same card for years and just this month it decided to stop accepting my card I can’t top up data, pay my bill etc.. very inconvenient if you ask me, I tried resetting my network, I’ve deleted and reinstalled the app, I made sure I had an internet connection and still no luck, I’m very close to switching teams metro is messing up

Auto pay. I had enrolled in auto pay and they charged my account 2 days before the actual payment was due. I found it very odd they would do something so dumb. So if you are enrolled in autopay be careful as the day you pay can get pushed back. No reason you’re debiting my account on the 18th when the bill is not due till the 20th! What if the funds had not been available? Thankfully they were but no other company decides that they will charge its consumers earlier to get the money faster! Something very corrupt is going on. So be aware of this place

Was this app made in 2009?. Wow. My session was timed out 3 times while i was in a chat with 3 different customer service reps. Way to waste 30 minutes of my time. You literally have to keep your screen moving the whole time you're in the chat with the rep because if your phone screen shuts off due to inactivity, you get kicked OUT OF THE CHAT. And the third time, it just timed me out bc i was on the app for too long!!! Omg how frustrating. It doesn’t ask you if you're still busy or using the app, just decides to lock you out. Just a really annoying app overall. I also can’t see what my past history payments are. You click on the payments tab and it just immediately asks you to pay what you owe. 1 star.

They robbed me but made it better. So on April 6th I called a guy on customer service and I wanted to switch to a $30 bill so he said there will be added fees and I said that’s fine then I gave him my card info to pay my bill he then stole 20 extra dollars and set my next bill at $10 more so it would be $40 for a $30plan which made no sense to me but luckily TODAY APRIL 27th the customer service woman I called was amazing and so helpful she seen that guy stole extra money and added extra insurances to my phone that I didn’t need and she was the best customer service I had she knew it wasn’t right and she was destined to get my problem solved if it wasn’t for her I would’ve sued y’all mfs 😂If anyone wants to switch plans keep in mind do it through the app u won’t get robbed and the charges are how they are supposed to be

Does what i need it to do. I use this app to check my data usage and pay my bill and it does both no problem. I have to enter my Metro password for each but thats not a problem. The payment charges me practically instantly and i get the confirmation text within 5 minutes. I think the app is great for what it does. Now if they could integrate this app with the scam shield app that would be even better!

Not worth it. Everything is not good from the service to customers service to this app. Cell service is horrible and my wife gets a message saying restricted access when she calls me. Metro can't seem to get it fixed. Then they close the trouble ticket and leave notes on my account saying that the issue has been resolved. The issue was never resolved. This has been going on since the beginning of July its July 30 today. Well that's why I gave a one star review.

Make sure to read the fine print. When you sign up for service to take advantage of any of their “gift card” promotions make sure you read all of the fine print. I recently signed up with Metro and am financing my phone with my Apple Card. I specifically switched to a prepaid service so I wouldn’t be tied to any one carrier to get a “free” phone and I could go wherever I choose. However because I got the new iPhone about a week after I started service and transferred from my old phone I was ineligible to receive the $200 gift card. Dumbest thing ever, why does it matter if I got a new phone when I signed up and brought my own device anyways? At no point did they even come close to making it easy to see that anywhere when advertising the offer. The service has been fine and the customer service has been fine, but I’m still switching to a different carrier because of the lack of transparency.

This app is crap!. I swear all the 5 ⭐️ reviews I have read are fake or something. This app has only worked once since I have had metro pcs. When I’m on WiFi it tells me to temp. disconnect so they can connect to the metro network or some crap and it goes through this little connecting thing. I get the first little ✔️ and then next I get an ❌ because they can’t verify metros network or some BS! I have updated, uninstalled, reinstalled. The app is just useless. I’m two shakes from switching service! (And P.S. to the person who said it must be our internet, I have full service so if it is my internet then it’s also metros fault for having faulty data)

Its good but could be better. For me, the app works, i was able to set-up the auto-pay functipn and etc… The bad side is, that this app didn’t get any update for the Iphone 15 Pro Max. What i mean the top left and right corners. I can’t press on the function keys there, like the Back, Help or the X (close), so every when i HAVE to press one of em, i just cant, so i have to close the whole app and start over and its really frustrating. You should update the interface…

Weeks later and still won’t work. So weeks after the interview here I am still not able to use the app. I have even called metro and told them about this they acted like they had no clue anything was even wrong with the app. And it had already been down for 2 weeks when I made the call. It is still flashing when I open it and that’s all it will do. Metro will this EVER be fixed??!!! Do you even care if your app isn’t working???!!! This has been going on for over 3 weeks now!!! This is how I paid my bill and kept up with the amount of hotspot data I have left and now I just have to hope I’ll turn my hotspot on and it will work and I have to go miles to the metro store to pay my bill and get charged $3 to pay. And I get charged to call and pay but I go to the store because at least I can understand what they are saying to me there. The app was one of the best things about the metro over all setup and now it doesn’t work and you all won’t give us a new update to fix it! Yup you all really care about your customers. I can tell.

Bug fixes needed. Normally app works fabulously for paying bills and adding services and being able to contact customer support if and when needed without having to scrounge online for the number. But since update i am unable to access the app just is stuck on loop of opening logo and never gets passed that. Metro please see to it that this bug gets fixed ASAP. Thanks for such awesome service too for a better/much more reasonable price than most, I’d never go to another company for cell service.

Never Works. This app never works!! I've tried for months to access this app and it never works! I turn off the wifi and it tells me it can't authenticate my account. I've had this account for 5 years. This is ridiculous. Y'all never help when you call the number and customer service in the store is a joke! My son's phone hasn't worked in 6 months without wifi and nobody at Metro can tell me why his data stopped working. Get it together Metro

App wording rude how about thank you for your payment by. I find the wording of this out very rude every month I pay my bill and every month the first thing I see when I open this app is if you don’t pay by your account will be suspended I don’t need to see that first thing when I open this app well aware MetroPCS will catch you right off the first second you don’t pay right when they think you should

One time extension. It worked every other month as needed but this time it says my account isn’t eligible for a one time extension and I have to wait a month but my bill was due 3 days ago. Idk if the app is taking too long to update but my phone is still on even though my account wasn’t “eligible” for the extension.

Fails when you need it. I don’t hardly leave reviews but today I am. This app right here seriously need a lot of improvement. I have been using metro for years but I try to avoid using this app for the times I need to pay my phone bill and this consistently asinine app. Is the most excruciating annoying thing ever to be factory installed on a device. The luck of it working in all favor is equivalent to winning money of a $1 scratch off ticket. The automated voice system when you call is a third better than this app. FIX FIX FIX FIX FIX FIX this app to work accordingly with/without internet connection please. Metro makes too much money as a brand to offer such low quality apps and services to their customers.

No a happy camper!. Service is keeps cutting on and off like someone’s trying to violate my telecommunication privacy rights protection and data communication privacy rights policy act. Third party customer service help that’s really no help at all. Show my caller ID stopped working, they want you to give out your phone to several techs that hang up on you. I’m not calling back since it’s my fifth day with this service problems that’s always blanks in and out. Cloning and hacking is no sweat for a company that should be securing your telecommunication privacy right. The world of outsourcing, beware!

T-mobile store. I have just transferred my two cell phones from Verizon to T- mobile. The two young ladies working in your Selinsgrove store are very knowledgeable and helpful. They explained everything very well. So far I am very happy with the plan I got and have already recommended them to some of my friends

It worked until it didn’t. So I called metro telling them their app didn’t work anymore. The call representative said I could make a payment over the phone. I told her that’s not the point in me calling! I want to make my payments through the app and the app was inaccessible and didn’t function for a while and she or anyone by metro didn’t bother fixing this issue. No wonder they are rated less than 3 stars. Should be zero. I can make payments online. But I prefer the app. And I definitely do not prefer paying over the phone. Those days are over!

It just never works anymore. I remove WiFi in order to make my payment as instructed but it never works anymore. Recently an online employee hacked my account, made purchases to my metro account, but the worse and scary part is that he/she hacked my PayPal and Accorn account. I don’t know what else this person has access to. So far No one has given me answers. They said the cyber team was going to contact me, but it hasn’t happened yet. When we call customer service they ask for our password and we give it to them without hesitation. Not knowing some of them are criminals and use our private information to steal from us. I demand an answer or I’m going to speak with my lawyer regarding this horrible experience. And please fix the useless app. It’s getting old.

App does not open with WI-FI. Have to use cellular data to access app. I do not have private relay which is for paid iCloud+ service. My other IPhone SE 3rd Gen works fine. My iPhone SE 2nd Gen has the problem. It is very discouraging to continually having to use cellular data to access app. My Metro app is working fine now after having trouble with it last month. I don’t know what changed but I’m glad to see that it is working properly now.

It stoped working. The app no longer works. It just keeps saying that they are unable to upload my information it’s been like it for months now. I’ve tried everything and the app just no longer works. Update! I turned off the iCloud relay and now it works!! Thanks!

Monthly payment. I wish I could give this app no stars. Every time I try to put in my payment method it keeps saying that the name or the card number is wrong even though it isn’t. (I’ve checked over it several times) It has nothing to do with my card either because I called the card company and the card is still active. I don’t want to keep calling metro pcs customer service every month just to pay my bill when this app was made to make things easier. And when I call them they make me pay an extra $3 along with my bill. Can you please fix this app? Thank you.

Puts your money on hold !. If you don’t want to wait a week to get your money back, DO NOT USE THIS APP !!!! This is the second time I’m going thru this because of using this app, but when I use it to pay my bill, I go to submit it and then it goes to a screen that says it’s not able to process my payment, HOWEVER they still take the money out of your account. I am VERY dissatisfied with this app !! Definitely will be deleting it and making my payments either in-store or on the actual website now. I just spent $120 for no reason today, and won’t be able to get the $60 until the 20th of October.. that’s 7 days away !

Didn’t work App 1 star MetroPCS 4 star. I downloaded the app to view my account info, pay etc. I was not able to access the app due to an error. I am new customer to metro pcs but not to apps or service. After reading all the complaints about the app I decided to pay directly through website to avoid the in store charges. From experience with other carriers I usually only do business with “corporate” stores instead of “authorized retailer/seller”. The non corporate store have their own fees and charges, etc plus if you purchase any metro pcs items they may not honor the warranty or exchange due to store being independent authorized reseller and didn’t make the profit off the initial sale. Service is fair and that is dependent on where you need the service. Some areas only get ATT, or Verizon, Sprint. T-Mobile towers are good if they cover your area. I like the simple billing and all fees included price and no contract. I buy my phones unlocked from Apple so I can literally take my phones to any provider Verizon, ATT, Sprint. (ATT and T-Mobile use same technology on phone service so if your phone is unlocked it can be used between those two device by changing SIM card).

Love the App. I really like this App! Does everything I need and displays the info I want to find out. Sometimes it is annoying waiting for info to load but overall very nice experience. I especially like that it keeps improving. With new functionality and usability enhancements. Keep up the good work!

You’d be better off going to the website. This app is great in theory, but there are so many connectivity issues and bugs. Worst is when you can’t even open the app and it says you have to go through all these manual troubleshooting steps just to regain access - and having the app still not work when trying those steps. Additionally when I change my plan, the screen goes totally white and I have to close out the app and restart it. Was the change made? Who knows. The farthest thing from usability.

Works great!. Honestly I’ve been with Metro PCS since 2003 and all other prepaid services but metro I’ve had a much more better quality experience. Now regarding this app it’s definitely okay and it gets the job done, my only complaint is that if your cellphone is out of service you won’t be able to connect because you need to turn off your WiFi rendering your cellphone useless that is my only complaint right now lol. Differently recommend to anyone on a budget.

Pure Crap. The app is mainly geared for paying your bill on line. You can check your usage and that’s about all. No bells and whistles. Boring. 😬 Also, if you’re up to date on your monthly payment and unsuccessfully attempt to top up data for $5, your entire service is suspended. Has happened 4 times and no one can explain why. And, there was nothing wrong with the credit cards I tried. Only works when speaking to a live agent. It’s frustrating and f’d up.

VERY CONVENIENT. This app really helps remind me when I need to pay my bill and it’s very easy to make any changes, whenever my bill gets cut I still get like 2 free days of service but only if I use the app that’s very convenient because I can use that free service for a day or 2 until I’m able to go into a metro PCs store and pay my bill. My only concern with this app is NONE, no concern 🤗

Just as poor as in store. Not only is this app complete crap, but so is the company! When I signed up (mind you I had no phone, or anything & signed up for the free phone to get a job) I was put onto the $30 plan, yet I’m being charged an extra $5 for a service I used one time & have no way of turning off on this app... I’m not willing to go into their stores because the last couple of times I went into the stores I was trying to pay my bill, but instead was charged for “topping up your data.” When I called the store to complain & ask why the heck I had no service the girl who helped me said “you should of spoken clearer.”

Sam aro. I have been trying to set up my new account to the phone app and I can’t get past the account pin because I don’t have a pin yet because I have no idea how to set it up because there’s no help at all I have a phone and internet with metro but I want to have my account and app on my business phone that I always use but it’s not a metro phone so I’m at a loss as to how I am going to be able to handle my account the phone that I purchased is for one of my children so I don’t want that phone to have access to my account and I don’t want to move my business phone over to metro yet because I am still having trouble trusting my phone number to another cell phone carrier yet after the ordeal that I just went through with Verizon and loosing my business phone number so I’m hesitant about switching my business phone and giving up my current carrier because I am very satisfied with the deal they are giving me and I really want to keep my business phone and personal phone service separate

Junk app redo. Always crashing. Have to erase and redownload on iPhone even after an update it freezes, tells you no info found or password wrong. And for the last 3 weeks I’ve opened app and “ account information not found.” I have downloaded and erased this app 4xs today. Sugar Honey Iced Tea app or Sierra Helo Indigo Tango app Oh man response. “My phone, system and everything is up to date on apple. It’s the app not the phone. Nothing you can do on Facebook if I can not download and continuously get an error message

WHAT A SCAM. This app is the only method of directly paying your bill without a 3rd party fee from either paying through a phone call or paying in store. However, it’s so unreliable. I submit my payments and it always comes out as “Sorry!”. I check my bank account and it has withdrawn $50 from my account and takes couple of days to restore. As a company, you should make the effort to update the app and bug fixes for your consumers. Very disappointed and might be forced to pay the 3rd party fee if I have to pay elsewhere.

Excellent service..... I am giving 5 stars because that’s the experience I’ve had with Metro PCS. Nothing fake or not true about my review. I get great service at an unbelievably wonderful price. Customer service has been on point every time I needed help. I do want to say that once I did have a problem with entering my payment information.....the was a problem with the app accepting my information for some reason..... it was a very simple fix. I just pulled up Metro PCS on the internet without using the app for that time. I figured the was a glitch in the app that was making it not do what should have been done.........yeah it took a little more time doing this, but I got the results I was looking for “Paying my bill”. I had no other issues after that. I’m so sorry to hear about all the problems others are having. I know that Metro PCS is working on the issues. After all, NO COMPANY WANTS TO LOSE CUSTOMERS.💁🏾‍♀️

It got better. People if you are look for improved app it’s here. Ignore all the old negative reviews. The app has saved payment cards to auto payment, also more I like how there is options for everything. I actually used the app more often than the website. Add speed whenever my highest was 87mbps down. So long as the app is maintained and looked out for any anomaly, it will stay 5 stars.

Slow and Annoying. I used to login to my online account to make payments and anything else and I was relatively comfortable with that. After I switched to a plan with hot spot, I downloaded this app to be able to quickly check my usage. The app takes a significantly and annoyingly long time to load and it does not have anything seriously useful AND every time I try to check my hot spot data usage, it prompts me for account pin!! while it doesn’t do that to check my bank account and credit card info! This is as ridiculous as it can be. I needed the app just for this simple thing, to check my data usage quickly, and now it takes me more time than logging into the online account. Absolutely useless.

This app is trash. Can’t connect. Called metro twice. Every time I call, I get access while on the call but when the call ends, it gives me the “Sorry… we’re unable to load your account information at this time” and gives me three options. 1) Try again… which I’ve tried. Nothing. 2) Troubleshooting Tips (went through all 5 steps and still nothing) and 3) Call Metro… which does nothing to help solve the current issue. They even did a network reset so I lost all my voicemails just to make this work… what a terrible app.

Top up data is broken. I’ve had this problem multiple times, and it happened again today. I topped up my data on the app today because I saw I was close to using my monthly allotment. About an hour later while I’m using my phone I get the notification that my monthly high speed limit has been reached. No big deal because I just bought top up data right? WRONG. I check my data usage on the app because I notice my connection is slower. I see 2/2 of my monthly gigs used and 9.5/2.0 gigs of top off data used. I haven’t used any top up data yet and it somehow is calculating 9.5 gigs already used. This has happened multiple times before and it hasn’t been fixed. The only way to get it to work from here is to spend an hour getting a hold of a customer service agent and they make you reset your wireless settings which causes you to lose all your saved WiFi networks and passwords which is beyond inconvenient. This is unacceptable. If there is a top up function it should work without me having to spend an hour on the phone to get it to work.

Works fine for me.. I know there are a lot of bad reviews for this app but I’ve used it for about 2 years now to pay my bills and I haven’t had any trouble at all. I also really like the company and phone service they provide. They are easy people to work with and that’s my honest opinion.

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Why is it not opening?. So I have a big problem with the metro app beacuse in the past when I open the myMetro app it opens like normal and now it doesn’t open at all it just keeps saying “sorry we are not able to load you account information at this time please try again later

I can't never pay my bill. This app never let me pay my bill... I've tried so many times to pay my bill here and it always says sorry we can't process the payment or that my card doesn't work or if I can submit another card.. and then I called for pay my bill and I used the same card and it worked.. I don't know if they do this on propose so they can charge the 2 dollars fee when you pay calling or the 3 dollars when you pay on store, either way is bad

Fake promo. They got a fake promotion going on They want you to switch from your original carrier and promise you an iPhone 15 for around $600 if your phone value over $50 for the trade in Then as soon you make the switch they came up with all kind of excuses and have you running to and from the metro stores and talking to costumer service and still not getting the deal WORST EXPERIENCE EVER Switching back to my original carrier

I need this for my dad. My dad has his cell service through metro and I have mine through sprint. He doesn’t have an Apple ID so I was going to use my phone to download the app and pay his bill, which is the only way to pay without a service charge. I can’t even use the app because my phone isn’t on the metro network, because for whatever reason the app has to be connected to metro cell service?? It seems very backwards and I’m really disappointed.

App not working. Apps was fine until i went for the new update THE FRESH NEW LOOK now the app wont open it just stays flashing white screen please fix. Thanks for fixing the issue , app is working fine

I love it ❤️❤️❤️. I’m soo happy that I have a app for my data plan I can easily see how much data I have used and how much I have left. Not good for paying over the app though. There is also absolutely no use for it if you have unlimited data though.

Latest update. Anyone having a issue with the latest update . Stuck in flashing screen . Just enable all notifications and it will work.

The app works again and looks better than ever. I’m glad that Metro fixed this app and updated the interface. This revamped version now feels high quality and looks modern, a much needed upgrade for such a quality company!

Glitch. Sometimes it will work but sometimes it has a glitch that won’t allow you to open the app no matter how many times you try. I have had to delete the app and download it again, sometimes it will work that way sometimes it won’t work at all no matter how many times I delete and download again

One Suggestion. The App design is not bad but it looks smaller compare to other iOS apps due the circle around the my metro app. If you make it better to similar to other apps. Thank you

Can not change rate plans in app. Whenever i do a plan change through the app, the app freezes and the change doesn’t go through. I have to force close the app. When i try to open the app again, I get errors saying that I am unable to login at this time. Then I have to use a computer to make the plan changes that I want.

I love it so far. I love everything about metro especially the price i pay. I wish they didnt slow the data down after 35gb but everything else is on point

Functional app. Everything you need is in the app, very easy to use. I highly recommend this to manage your account.

No problems. Been with metro for 10 years and never had a problem paying with the app. It’s so easy to use and store my debit card info so I don’t have to type it every time.

N/A. I can’t use this app after so long of no use; because it keeps saying “ However we must verify using mobile data....please turn off WiFi and switch over to mobile data” it’s not verbatim but you get my point. I rated it 1 star because of that message. Also, if I don’t have the service to use my mobile data on my phone with the app; then how am I supposed to verify use if I can’t use my data because i have no service??!

App stopped working after latest update. I have an iPhone and I use my app too pay my bill every month but ever since the last update the app hasn’t worked. Every time I click to open it, it flashes and doesn’t load. I had to pay my bill online which isn’t an issue but the app was more convenient for me. I even tried to uninstall the app and reinstall it but it’s still not working. Hope you guys can fix this soon.

DOES NOT WORK!!!!!. I’ve been with Metro PCS for 7 months and I’ve been using this app to pay my bill. Now all of a sudden out of nowhere it’s not working. I tried accessing the app it keeps telling me SORRY YOUR ACCOUNT IS UNAVAILABLE!!??? How????!!!! I’m using an iPhone 6s from T-MOBILE BUT ITS UNLOCK. Like I stated before I’ve been using this app for 7 months since I first got with metro. I’ve uninstalled this app and even called metro and still it’s not fixed. This app was very helpful for me. PLS FIX THIS ISSUE!

App no longer works!!!. I went to the app to pay my bill just this morning but surprise surprise, it does not work. The screen just blinks, yes blinks on and off! I even uninstalled and reinstalled and it is doing the same thing. I even tried to hurry up and tap the screen when it appeared and that did nothing. I guess it no big deal because I can just go to the website. Good news though. I just freed some space on my phone. 😒

Screw this. I’ve been using metro for a few years now and lowered my monthly plan because I don’t need mobile hotspot any more. Went on the main web page and it says unlimited data for the $40, $60, & $60 plans. I chat with them and they confirm. Here’s the kicker. It’s not for 1 unlimited. 2) it caps out at 35gb on the two higher tier plans and only 10gb for the $40. Not to mention your paying $48/mo for the ($40/mo) plan. Now correct me if I’m wrong but that’s illegal

Terrible. This app still doesn’t work for me. Even when it did, it doesn’t have much info on it. There isn’t the ability to do anything or make any changes except for making a payment. Otherwise, I have to contact T-Mobile/metro. It used to at least allow chat but since it will not authenticate my network information, it doesn’t even do that. 👎👎👎👎👎

Have to use my data to pay my bill 😡. What the heck? I can’t use this stupid app on WiFi to save data. Isn’t it the 21st century? Can’t they find some other method to securely process customer information. So infuriated with t-mobiles lack of care for prepaid customers.

Recent Update Glitch. I love using the Metro app it’s made it so easy to make my payments, but the recent update is causing the app to glitch and not open making it hard to do my payments that way. I hope they can fix it because the app makes everything so much easier and simpler.

Don’t work at ALL. I liked that it was a one touch now I can’t even get into the app I keep getting an error I need to log off WiFi and it don’t work at all... I had tried a few things but didn’t work at all so now I have to go on to chrome to log in and pay for my bill or wait until after my phone is shut off to make a call since I can’t even log into the app so irritating. 😖 I tried once again but still The same, grrrrrrrr

Outstanding service!. Outstanding service, and best bang for the buck! Who could ask for more? Seriously. Very pleased. Even customer service agents are friendly and helpful. They make you feel special!

Reset Your Network Settings. I just reset my network settings and my app works fine just like before. I like this app and the others I use. Loyal Customer of 5 + years…

Worst service ever. I too am a gig worked & I switched to metro because they had a great deal on new phones but that’s where it stopped everything after has been a nightmare every time I look at my apps it says no network connection never had that problem before & I had Walmart (straight talk) worked liked a charm so thanks metro for the new phone but I’ll be switching back

Never again. Last night my phone was shut off for non payment. My sick wife made her first Metro mistake after 15 years of on time payments to metro. There was no second notice. Just shut my phone off and after 2 hours on the phone with broken English speakers from the Philipines I threatened and got my number back with a 15 $ surcharge. I have never been treated to so much disrespect in my life. I am shopping other plans now

Unreliable. I been without service for 2 weeks has interrupted my work and social responsibilities. Used the app spoke with 3 different customers agents 1 supervisor with zero results do not recommend Metro pcs

Worthless, bad enough that I am goin to mint mobile. Since metro got engulfed by Tmobile this app is less than worthless. If forces you to go to the website, create another login account for tmobile and tries to force you to set up auto pay. Last 2 months this has happened. Truly crap. This is the last straw. I am switching to a different carrier. $50 a month for a crap service and a broken app, enough.

Just flashes. Since the recent update I haven’t been able to access the app. It just flashes from purple to white with the Metro logo and that’s it. I’ve tried uninstalling and reinstalling and that didn’t work, I’m assuming till the next upgrade it will be like this. Can we fix this bug please?! I have the iPhone 8 Plus. Thanks!

Garbage Company, Garbage App. All I want to do is pay my bill. It should take less than a painless minute. App won’t work, won’t update, won’t do anything to help. Plus, if I go on my laptop the website can’t process my login info. And, if I don’t pay on time, Metro deletes my online profile and forces me to show up at a physical location to pay. I hate this company, they’re minor league and just trash when it comes to support and technical capabilities. Screw this app, screw this company.

Please update permissions. Metro, Please update the app so the primary account holder can make changes in the app on behalf of additional lines of service. Weird that I can only add/remove services to MY phone. Also work on the transition, app feels like it’s in its first gen compared to other cell phone apps.

GREEDY LITTLE SWITCH. they tell you at the store & on tha phone that this app will save you money by not changing you the standard 2$ differents. stores charge you 3-5$ depending where,,, And over the phone 2-3$ at the end of the day no matter how they word it or spin it. This app is totally useless you get the Same information on you phone and the app still charges. No matter what. It’s a waste of space. Or it’s all in your head how ever you want to prosecute it or not

Glitching. The new update is horrible. I can’t access anything beyond the flashing white screen. When will they fix this??? So, I read a review that was posted 16 hours after I made the above review. The person states that you have to turn on your notifications for the metro app for it to work. I followed their instructions and it worked. So thank you to the kind stranger for their advice . I hope it works for everyone else like it did for me .

VPN. I was very frustrated trying to pay my bill with this app. I went through all the trouble shooting with out any luck...until I realized my VPN turns on when I disconnect WiFi. Problem solved when I turned off VPN. Posting to help others check this before spending 2 days trying to figure out the problem.

App doesn’t work. I have been having problems with opening my app having to shut off Wi-Fi and then it still doesn’t work. It then tells me to download the new version which it doesn’t say update so I delete the app then redownload and it still doesn’t work. It’s kind of hard to pay my bill if I can’t even open the app this is ridiculous

Ok metro pcs. I have been with metro for around 5 years now. It’s a good price but I travel and it does not work every where, maybe about 80%, which is not too bad. I wanted to add México for one month as I have done multiple times, but this time it meant changing my plan too. I don’t want to end up paying $50 instead of $40 just for one month I needed México so I’m unhappy about it. Thanks

Disappointing. Paying in the app doesn’t work and when asking for help they can’t even offer any. Was told to check if my card was actually good at the bank when I’ve just come from the bank with them saying nothing was wrong. So best advice is just go ahead and pay the extra fee for paying in store.

Wish there was a print full receipt option.. The app is okey just wish the app had full receipt option available print through wireless printer option. Instead of going through the website site & printing them there. I need the full receipt for business purposes. Please make it happen..

Awesome!. Works great on my iPhone, it’s truly convenient to have when you need to make a payment or change your data plan on the fly. It can also allow you to ask for an extension if you’re a bit late on your payment!

Yeah finally!!. This app is just what I needed! I’m on the $60 a month plan with the 10gb hotspot. Now I know just how much data I'm using. I used to wonder when I was going to run over and get penalized. I love having a hotspot for my iPad. Thank-you for this!

Review app payments method/steps. Before your website was upgraded, I was able to pay another account monthly payment but I am unable to now. I make payments on my phone to avoid service fee charge. Please look into this complaint ASAP.

Doesn’t Work. I’ve had Metro by T-Mobile for several years. This app worked for about 2 weeks, and I have never once been able to utilize it since. It always says it’s unable to load my account information. I just use the website, which isn’t as convenient. You’d think a company in the phone/tech industry would have a working, basic app though.

App Has Flaws. Anytime I try to change my payment method on the App it always says “card number invalid” and I can never change my credit card if needed unless I call in to the 800 Number and have to deal with the annoyingly enthusiastic phone reps who just keep talking and talking and finally after 5 to 10 minutes enter the exact same card number that I can’t on the App?!!?

Enter my phone number glitch. Hello, Please fix this app, every time I close it and open it again, it asks me to put my phone number again so I can see my account stuff, I used to just be able to see my account info immediately after opening the app. Please and thank you.

Love metro pcs. But They need too be like boostmobile if you pay on 2 than that when bill due. I pay $40 sallows a month & data gos fast,when I was with boost never did that. Love the service my phone works everywhere I go. Think metro should work on that alil

METRO WILL HIDE THIS REVIEW. So I made a payment and got a confirmation text thanking me for paying my bill LAST NIGHT . Then this morning I get a text saying they were unable to process autopay WHEN I NEVER SIGNED UP FOR AUTONPAY . TO THEN CALL AND FIND OUT THAT IT WAS ANISTAKE AN MY BILL WAS PAID LAST NIGHT . This company is absolute trash . They will hide this review. Trash phone company. Switching this month . Never dealing with trash phone company like this again . I DONT WANT YOUR APOLOGIES FOR INCONVENIENCE OR DEALS ON BILL FOR HAVING TO PUT UP WITH THIS CRAP . Trashhhhhhh company .

The app. The app moves most of the time y’all just need to update it give it a new outlook and make sure the payment works cause sometimes it says error just to pay your bill online or on the app

Whats going on?. Im trying to pay a phone bill and change my plan but i keep getting timed out after 10 seconds so i wont be able to change my plan in time and pay my bill on time

Good design, but limited functionality. The app seems to work for the phone on which it is installed But if you have more than one line on the same account, the other phones’ data usage cannot be tracked. The only way to do that is to use their website, which has its own glitches.