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Goldentoast01 - Good content, bad User interface
Sorry HBO I really love your shows, but here are the things I have issues with your App and your Xbox One version of the app (it seems like others are having a problem with this too, like Ps4)
My List- this is always a great function in a streaming service. When it’s accessible... My List does not always appear in HBO Max. Additionally doesn’t not list all the things you’ve added to it when it does. This is frustrating for people who are trying to watch something they have added, only to have to search for it again. Big no no.
Episode Selection- watching a show sometimes you miss something, wether you got busy around the house or fell asleep, I know I can find the episodes.. if I search for it again. But unlike other apps I can’t select another episode from the episode I’m in. For example. Netflix on the Xbox, or PlayStation. While watching an episode you can hit (X on Xbox) (square on PS) to view the episode list. Why do I need to search it again.
All in all I respect the Swift Roll-Out for HBO Max, and switching the subscriptions from HBO to HBO Max. But the Max App for Console and Phone is MISSING vital features to a streaming service. I highly suggest fixing these issues because I don’t want to see your app use slow down or disappear all together. Even after a boost in advertisements, not having these functions could end the popularity of your service. Please consider these thoughts and I hope to look forward to these changes.
inuchan - Download function is broken and has been for months.
I love HBO’s content, and I was very excited when it was announced that the app would allow downloads for offline viewing. However, I was very disappointed to discover that while you can download videos, if you try to watch them in airplane mode (say when, I don’t know, flying on an airplane), the app will let you watch for a while then suddenly freak out and become trapped in an endless loop of error messages as it repeatedly tries and fails to contact the server. This problem has been present for months and it appears no effort has been made to fix it.
Additionally, the app does not keep accurate track of how many videos you currently have downloaded. There is a global limit for the account of 30 downloaded videos, and if you want to download beyond that you are prompted to delete unwanted videos to stay below the limit. However, when you delete a few videos, the app continues to give you the same error message saying you can’t download more than 30 videos, and does not permit you to download.
The content on HBO is really great, but I primarily only have time to consume it on flights. It is frustrating beyond belief that this app gets so close to the desired feature a d then totally falls flat on its face in the execution.
TheTaintedOne - HBO Max: Have I become YOUR product?
When I checked under “App Privacy” in this app, it was immediately concerning to me to see that HBO is tracking me extensively on my iPhone across apps and websites and in a variety of ways: my location, my search history, my usage data, my contact information, my identifiers, and my “other data.“ (Sounds ominous, doesn’t it?) Why is this necessary, HBO? I am paying you each month, so it doesn’t seem as though you need to monetize me like this. Is that what you are doing? It says, “Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies.“ If HBO Max were a freebie, I guess I could understand this *to a degree* – but HBO Max bills self as a premium channel, and it is by no means free! It sounds to me like HBO Max needs to do better by its customers’ privacy rights. While I normally would’ve given HBO Max five stars— it truly is a wonderful premium service that I enjoy very much! — I’m giving it one star until this is convincingly explained to me. Oh, and I’m also deleting HBO Max from my iPhone; since I feel it necessary to do that, HBO Max just became a whole lot less valuable to me, and I may also have to reconsider my entire relationship with the company moving forward.
S.C. Watts - Content Good - App Bad
I’ve only had the app for a couple of weeks but already it’s got major issues compared to other streaming apps that I am not sure how they aren’t fixing...
When connecting to watch on my TV via Chromecast it will just stop a few episodes (or sometimes halfway into the very first episode I watch) and look like it’s “buffering” but really it’s just a connection issue, or something along those lines and it will never actually resume. The only way to continue watching is to disconnect, restart the app and reconnect which is ridiculous.
Other issues include some of the user interface irritabilities others have pointed out like the “continue watching” section giving you no options to go to the show details, episode selection, etc. and the fact that you can skip the ads and intros when watching in the app on your device, but not when casting from your device.
All of these issues make for a very clunky, unprofessional and honestly overpriced viewing experience. I’m really just binge-watching all the shows I got the subscription for so I can cancel after one month, and resubscribe in the future once they learn how to build a proper streaming app.
Isome2000 - Great idea but poor execution
I love the idea of HBO streaming service. Since I’m a Direct TV customer I was even more excited because it’s included for no extra charge. However, I’m very disappointed to find that not only is there a maximum download limit for the entire household of 30 downloads and worst of all it seems like every time you leave the app screen it pauses your downloads. Perhaps it’s just me but even when I leave the app open in the background while I text or check email I go back to the app screen to find everything was paused while I multitasked. The 30 downloads per household maximum, if you are using all 5 profiles, really limits your ability to download much depending on what the other users download for themselves and frankly if the app can’t/won’t download your selections if you leave it open in the background so you can multitask it will take so long for people like myself to download our selections it becomes counterproductive and makes it far quicker and more efficient to simply buy the series you’re interested. I sincerely hope the app improves as time goes on, as I recognize that it is new, because I love the idea but hate the poor execution.
Epping112263 - One of the Worst Streaming Apps Ever
You would think that a multi-billion dollar company with probably the most expensive streaming service around could make a decent app but apparently not. It has auto play but it only works half the time and you have to listen to the entire credits track unlike on other streaming services where they give you the option to play the next episode once the actual content of an episode ends. It’s casting capability is terrible, a lot of the time when you try to cast you just get a plain black screen on your TV. Other times it’ll cast but every time you leave and then open the app it has disconnected itself from the casting capability while the show is still playing so you can watch it but you can’t control it at all. It does this every single time. It also likes to say you’re offline when you’re clearly not, it mostly does this when I try to access my settings or account information. Overall it’s a terrible app, with a mediocre service, and it certainly doesn’t have enough content or functionally to be worth the price. 0/10 would not recommend.
Madelinebelton292016 - Functionality not quite there
The app seems to work for the most part, but I don’t like a few things: it seems weird that when I click on something in the continue watching section, there is no way for me to pick another episode from there. It seemed I had to go to the search option to find the show and THEN I could pick the episode I wanted, rather than where I left off (I often fall asleep while it’s on auto play and have to go back.) Also, it keeps giving me the cellular warning over and over, even tho I’ve turned that fiction off in the settings. One time it changed my setting for streaming with cellular data, and wouldn’t play at all until I switched the setting back. So weird.
One more comment, why does the iPhone app allow you to jump ahead 15 seconds but the browser version on my computer does not?
All in all the app is okay, and I like the extra content as compared to HBO now. But why the separate version of HBO? Just come out with one for goodness sake!
Shardik - Broken downloads feature
For the most part, this is a decent app. The content is great, of course. Download management is poorly designed. Currently you must click edit, then scroll through your list, X out the download you don’t want, then scroll back up and click Done. It’s a lot of real estate to go through. Secondly, downloads don’t play on their own off of the phone unless the phone is taken off network. So if I have a slow or poor internet connection, shows don’t play immediately or at all, and I suspect that they’re eating data instead of playing off of my phone. Downloads only play well in these circumstances if I set the phone to Airplane mode. Finally, the Renew option doesn’t work. If I click on the exclamation point to renew, I get a dialog to Renew or Cancel. Click on Renew and nothing happens; no shows or movies renew. I can only get them back if I delete and redownload them. Like I said, it’s a decent app, but this part proves to be a frustrating experience.
t0xygen. - Nov 2020
What you had before wasn’t good but it was much better than what you guys did with this new update here we go!
Home Screen intro is horrible taking up 80% of the screen displaying content most people do not like or are already watching. Why not make a banner consisting of 25% of the screen with new content did I say new I mean NEW brand NEW. Not Euphoria for Gods sake Euphoria with the girl crying over and over and over again! Show different content from the show not the same face again and again and again makes one hate that show without even watching it. Please be smart don’t fill the whole screen with a 80% poster. You are not convincing people to watch what you want them to watch they are smarter than that.
How about categories like 70s, 80s, 90s, blockbusters, Globe Awards, Indies things like that! FOR YOU omg that is so annoying bunch of shows that I would never watch at all let alone select them for MY LIST. Speaking of My List put that first under the 25% New show Banner that’s better. My goodness who do you have working there?? Oh people who don’t use HBO Max app that’s who.....Enough Rant geeez.
Pro_Bro_gamer - What’s up with the console versions
I love HBO max use it every day I usually fall asleep watching impractical jokers nightly only problem with that is the console version runs so bad more often than not when I’m watching on my ps5 it just randomly stops playing and when I rewind to try and let it buffer a little the bar goes out of whack and starts from the beginning with the bar showing it’s halfway through the show usually I have to reboot the app and that same problem still occurs after only barely watching 1 episode when it comes to my PlayStation I bought to media remote to quickly switch to other apps or games with it but the fact that if I wanna watch anything without issues I have to get my other remote for my tv and go on HBO max on theor that is very inconvenient for me considering I have it on my play station and I use it for everything this has to be fixed asap but I don’t see any effort being put in come on guys
Piefaceswarth - Parental Control (and Pin) broken
Content on HBO Max is great. The problem I have with it is how the parental controls are set up. It is backwards of how it should be. You should have to enter a parental control pin to access adult content (if that’s what you choose) but instead you enter a pin to exit a kids profile. I set up profiles for me, my wife, and my three kids. If my wife or I are watching something on our profile and exit without changing it to one of the kid’s profiles, the kids have full access to the adult profile when they launch HBO Max. Defeats the whole purpose of having restricted content profiles. The other thing that doesn’t make sense is the parental control pin. When you change profiles and are prompted to enter the pin, it shows the pin as you enter it and displays the whole pin before you hit enter. So if your kids are in the room and you’re doing this on your tv, they can see the pin. If HBO Max had parental controls and pin the same as Netflix (or Prime even), would be 5 stars. Hopefully the developers can fix this.
Ethan Me - The Infinity Train
Please please please keep making more Infinity Train, it’s many people’s favorites on this app. I heard that it might not get a 4th season because people might now be willing to buy HBO Max for it, so other people might pirate the show. One of the reasons why people will pirate is because they’re not willing to pay that much money for another streaming service, but also because HBO Max isn’t available in other countries. Many people from other countries really want to buy HBO Max and watch the content, but it’s not available to them and you may not see the numbers you want to see on series like The Infinity Train, so if it could be more accessible to more people, more people might buy this streaming service.
Edit: ok, so I got the app working, but pleaseeeee keep The Infinity Train going. Lots of kids can relate to the struggles of the characters, and it’s so well done.
Edit: I got into Studio Ghibli and I’m so glad you have it on your app. Good content
mrhoni - HBO Now My List is missing
Update 6/4/20 - Developer response was not very helpful, including the link that was provided in developer response. I’m not certain that the link was telling me that My List was not supposed to transfer to the new app and be available. I know where My List was supposed to be and I know where new items added to the list in the new app will show up, but irritated that I have to search and add again all items that were on my list. Good thing it was not a huge list.
After updating HBO NOW on my Apple TV to HBO Max, I no longer have a My List or at least can’t find it. I found the Joker movie, which was on My List prior to update, and added it to My List. However, I can’t find My List to even see the Joker is added to it in HBO, but I can see it in HBO Max, but still all my My List from HBO Now are not there.
Now I’m just doing searches for movies that I have on a separate list. I searched for Glass, find it, and now instead of My List its added to Up Next. Where the heck is Up Next?
Justanothercomplaint - Cost is way too much for an App that doesn’t include all content
I just received a developer response —12/4- and it only consisted of an ad for new and returning customers to receive 20% if they prepaid 6 months.
ABSOLUTELY NOTHING for those of us that have been paying for it all along even though we didn’t have access to it on a fire stick. Useless customer service.
I have the same complaints others are sharing, but I would also like to add that the App shouldn’t have been released until ALL contracts are signed with companies. Because of the rush to get this out, I can’t watch this $15 a month App on my fire stick. MAX includes all shows and my HBONow is limited still. I subscribed to this for Friends and other specific shows and now realize the app cannot been added to my fire stick or the Roku device because the greedy companies can’t come to a decision on their costs they want to pay or be paid. You shouldn’t be charging the consumer your high-price if you aren’t able to supply the full product.
just axel reviweing - It’s cool but...
I wish I could give this a star or Maybe 2, But when my parents want to watch something in Spanish they have to go to Latino to do so but what if they don’t want to watch the stuff there what if they want to see for say ford v Ferrari they you don’t get the option to hear the audio in Spanish and can’t even get subtitles to even at least read what they say translated in English to Spanish and/or audio. On a side not please get more of the best movies Warner’s media has made not some of these titles that were made like 30 years before I was born apps like these are usually attracting the younger crowed and at times (like my parents) get some time off work to watch a movie with there kids (like mine who unfortunately don’t fluently speak or understand English[i guess that might be the reason I’m writing this because I want to watch a movie with my parents without telling them every now and then what they are talking about/say])
Mulcak - Worst customer service
I created an account before the app was available. The app worked for one week and then I wasn’t able to play anything. I kept calling their customer service multiple times, I’d get an email from a service tech and I’d respond and nothing. Finally some rep discovered that my emails weren’t getting through. So now I had to call literally every time to respond to emails. This meant re explaining everything every time I called. But the phone reps wouldn’t just transfer me to the techs. They would try to trouble shoot. Pretty sure if my ticket was escalated to their tier 3 techs, you phone reps aren’t going to be able to help. But even the techs weren’t helpful. Every single person I worked with just asked me the same things over and over again even though it was documented multiple times. 1. Device information 2. Is my device up to date? 3. Is the app up to date? 4. What is my internet speeds? 5. Turn it off and back on. After that when it still wouldn't work they would escalated it. For 5 months not one person tried anything different.
I finally got fed up and just wanted to cancel. I spoke with a women she “canceled” my account. I requested to be refunded for every month this service didn’t work for me and they refused. Only refunded me for 1 month.
Now I say “cancel” because I just got charged again today. So now I have to call them yet again.
Horrible, horrible experience. Worst company I have ever worked with. One star is too many stars.
Ms Angie - Not working
Currently I use this through my cable provider (wow! Cable) without signing up for an hbo Mac account and I’ve used it twice so far with no problems, it allowed me to make a profile and cast through chromecast. Each time I’ve used it is has not saved that I’ve logged in before. I have to go through the entire log in through my cable provider every time. I’ve done this today and when I go to play an actual video it automatically says I’m not logged in and starts over. It will not play as of today. Every video I try keeps saying log in even though the play button finally appeared after logging in before. Don’t know what to do other than to say it’s currently unusable.
Seems like when it works it’s great but it has to work. I don’t like casting a show or a movie to be an entire process of searching providers, logging in, starting over...each and every time. Please save our provider information and please figure out why it’s currently unusable.
Mer-Gamer - One issue
Overall it’s an amazing app, you couldn’t possibly run out of content to watch.. there’s one problem I’ve ran into to, that’s downloading movies or videos often times when the app is in the background or if the phone locks it destroys all progress coming back to see it’s not downloaded and having to find the movie or show again and download it.. you have to literally stay on the page to keep it there so it’s a shame however once done it does stay downloaded. If could please fix this I’d consider going from my trial and to full membership. However I feel my membership has been ruined by that because I was gonna use it for a week away into a area with hardly data or wifi.. it’s not likely I could get another chance either but good app just please fix that and I may consider coming back and buying a full membership
Britt1450 - Login issues... Being asked to renew an active subscription
I love this app as there are great shows and movies included. However, I seem to get logged out or told to renew an active subscription almost daily. It’s quite frustrating that this keeps happening. Then when I make several attempts to log in through my AT&T account, I am taken right back to the same screen to renew. After a few tries of logging in, deleting the app, restarting programs; I am finally able to access the account to watch my shows and this is after a few hours of attempts. Literally by the next day it will happen all over again. If we are subscribed, we should not have to continuously log in from every device every time we want to access HBO Max. I’ve been dealing with this for 2 months and have spoken to AT&T but it sounds like this is HBO’s issue. Please fix this so subscribers do not have to keep dealing with this.
AfflictionKing - Could use more content, but loving it 📺
When I saw this app being announced, I wasn’t onboard on getting it. But when I saw this tweet from Cartoon Network that there were bringing some classics, I had to at least give it a try.
So I downloaded, scroll through everything and I was like wowed on the contents from Cartoon Network, adult swim, crunchy roll, DC comics, and so on... it was like ultimate app to have if you’re a 90’s baby lol.
My only minor complaint is that there’s not that much content from Cartoon Network like: Ed, Edd, n Eddy, the grim adventure of Billy & Mandy, courage the cowardly dog and so on.. same goes from some the other channels.... which was actually the very reason I decided to get it, since those shows were being teased in.
But I understand could be some licensing thing and I do hope more and more content could be added. I am enjoying this and can’t wait for Harley Quinn
logio16 - Good app but overall needs fixing in audio
Overall, I like the app so far like it has variety of films and series to watch, but I feel this app needs to be fixed which is the audio. When I try Chrome casting a film onto the TV, it didn’t give me the option of selecting an audio while playing the film and I feel it needs to be include cause I mean I wanted to enjoy the film with my family of watching it in Spanish. And when I’m not on Chrome cast like I noticed it allows you change the audio either English or Spanish and when I choose Spanish to Chrome cast the film it plays English like what the heck. Also I feel more languages should be added onto this app that way people can understand the film or series however they want. Honestly though I feel the change the audio button should be added while Chrome casting a film onto the Television in my opinion. I’m sorry I have to give a low rating on the star but I feel this app needs to be fix with its audio options.
Sassy_mcRaffy - Pretty Good
Just downloaded this as my subscription was included with my new phone plan. It’s so great so far but I feel like it’s still a bit lacking. Unlike other streaming services the content here isn’t diluted with a bunch of nothing, all the series here look and feel quality. This is especially true considering when browsing the associated channels. However the series amount does seem a bit limited, especially in the horror and international sections. I’d like to see more genres like Mexican soap operas and asian dramas be included. On the topic of genre they have a sizable anime selection so I find it a bit strange that they don’t have that as a category yet. And for viewing series I wish they included a time for the individual episodes so you’d know how long the show is before you start it. Overall great new app and I’m excited to see how it develops.
AshB1717 - Forced into HBO Max
I liked HBO go and I used it all the time. In the middle of an episode I paused suddenly it was no longer supported and I was forced to download HBO Max. None on the items on My Lis transferred and I wasn’t even sure what season I was on by this point.
I can’t stand the new look. It’s trying to copy the appearance of other online companies and I don’t care for their look either. I don’t enjoy the scroll screen when I search for shows/movies or even just my list. I preferred the screen showing 6 movies and then it moves up. For some reason the side scroll makes me sick and sets off migraines. I’ve stopped using the other companies bc of it and I was happy with the other format you provided. Either I’m going to have to know what I was specifically, let my husband search, or move on somewhere else. I don’t enjoy being forced out of something I have grown accustomed to and I felt was way more user friendly.
Shadoerim - Not about the content
HBO has had great content for decades now. However, this new version of the app may add more content and offer the option to continue where left off, other bugs are really mind blowing. Just like the old app, this version is every now and then not playing any sound. The only way to get the sound back is to switch off the TV (existing the app isn’t enough). This isn’t an issue with the TV as the sound works fine for any other app on the TV when it does not for HBO max. Another issue is the fact that when trying to go back after finishing a movie or a show, the app is unendlessly loading. Again, the only option to get out of that loop is to switch apps and reload HBO. The inability to quickly switch to the next episode is showing how far back HBO is on various streaming services. All of that makes me rate the app 2 stars. And, most of that rating is because of the content not the archaic way this app is coded.
Kstauder - Not able to watch downloaded movies without service?
I recently downloaded a couple movies in preparation for a long plane ride. I was quite excited that this is now a function and I was even going to give the “Raised by Wolves” show a try. Once in the air on the plane I was unable to access the app. Every time I opened the app it came up with an error that HBO MAX couldn’t connect. Me, a rational person, wasn’t concerned because I had downloaded movies. But the developers of this app decided that if the app is unable to get service you would be locked out of the app by a barrage of error messages, restricting access to any content you may have downloaded. What is the point of downloading movies if you are unable to watch them offline?
The downloaded movies need accessibility while you don’t have service. Severely disappointed by this failure on HBOs part. (Intentional or not)
sievrdt - It's okay, but could be better
First of all – great choice of titles, kudos to HBO for winning over the shows like South Park and Friends along with the all-time favorite HBO originals!
As for the app itself – the UI/UX is not friendly at all. E.g. traditionally on iOS there's a back button in the upper left-hand corner; it is here too, except that only the left half of that button takes you back, and the right half takes you to the list of episodes... I guess it's convenient, but it's really counterintuitive. Same thing with the preview pictures – tap in the middle takes you to the episode's page, but tap in the corner starts playing immediately.
Just make buttons look like buttons, and if it's two buttons, make them look like two buttons – don't re-invent the wheel.
Also, please add support for iPad's Smart Keyboard – it shouldn't be too hard.
drail148 - So Very Frustrating
There is a lot of content i want to watch. Was excited for this. With that said it is so frustrating. I get it with my DIRECTV subscription t HBO. The app works fine while i am at home. But trying to watch something while sitting at work it does nothing. It says i dont have and content downloaded. Tells me I’m not connected to internet, which is not true. Then says it has an issue connecting. I have a suspicion that you cant use it unless it is on your home network if you are trying to use it with your provider subscription. If true that is the most ridiculous thing to have done. Who wants to sit and watch something on their iPad when i could watch it on a big screen at home? I shouldn’t have to pay for the subscription more than once in order to watch while i am not at home.
ANY feedback would be appreciated. To me its unacceptable to not be able to watch it on the go without having to download the content.
Doc Woo - Pretty good content, bad execution
Solid library of content! From the movies to the original TV shows, there’s a boatload of good stuff to stream. You’ll be especially pleased if you are a DC Comics fan like me. HBOMax offers an impressive collection of movies, animated specials, and TV shows starring various characters from the DC Universe.
The app itself has some significant interface issues. I won’t list them all, but the worst one is in the ability to pause, rewind, and fast forward streaming contact. If you try to perform any of these functions, the content freezes, causing you to back out, close, and restart the entire app. To make matters worse, restarting the app will often kick whatever program you were watching all the way back to the beginning. The worst part is that I’ve had this same problem on the iPhone, Xbox, and PlayStation compatible apps. It’s frustrating enough that it almost discourages you from using the app at all.
silaz007 88 - This shouldn’t be considered “mobile”
This streaming service took all of the good shows from other services and made a nice looking interface yet still can’t seem to understand that the app is horrible. The worst thing about this service/app is it uses and extremely large amount of bandwidth so if two or mor people are trying to watch in the same house you will have to spend hours waiting on a show to load which brings me to my next point... THIS APP DOES NOT SUPPORT ANY CELLULAR DATA! If you were expecting to watch some shows or movies on a road trip sorry you can’t this “mobile” app requires a stable wifi connection to even start a show! This app is horrible the only reason that I give it more than one star is because it has good shows and okay movies.
Christopher91206 - Poorly considered app
1) Auto Play: you can’t turn it off, it won’t turn itself off. If you fall asleep watching a series, it will play all night. Good lock finding where you left off
2) If you watch a series that is not on your “list,” it’s hard to get back to it without using the search function. “Continue Watching” takes you back to the last episode of the series you finished watching with no apparent pathway to choose an episode from the series. (So from the “continue Watching” menu, if you last watched Episode 5 of a series, it’s easy to rewatch Episode 5, but not so easy to get to episode 6.)
3) The thing I hate about Netflix is that it is hard to find content—there’s so much there that you’re not seeing. Netflix at least tried to cater to your likes, to give a selection based on your viewing preferences, but this basic issue of streaming services was made worse with HBO Max. They seem to offer you some basic selections, and there’s no real education about what’s there.
4) Searching movies by genre is convoluted. The page never loads all the way. It loads 12-15 selections then stops. If I Choose a movie, then back out of that screen, it will load a few more movies, but finding material is a nightmare, the bigger the catalog, the worse the problem.
5) No Roku. I can’t use it in my living room. (As usable as it is.) I can’t believe this is the best effort of one of the biggest media companies on the planet.
Leia_08 - Watchlist Option/Auto Play?
I feel like streaming services, even low budget ones, always have a watchlist option, but I can’t seem to find one. I also can’t seem to find a “Continue to Watch” option either. So I have to go through search or a suggested category in that genre to find what I was watching. Maybe there’s a trick that I need to figure out.
Also there doesn’t seem to be Auto Play, which has always been an option in any streaming service I’ve used. I feel like these are basic features of any streaming service, let alone from a large company.
All that said, I’m writing this in hopes that I’m missing a step to set my up in a more user friendly way and hoping for some type of suggestion. In regards to their content, I’m happy with it, and excited for what looks to be a good replacement for my Netflix account I closed.
Eddy Haskel - No AirPlay Support
This app doesn’t work consistently with AirPlay (iPhone to AppleTV). Some shows play correctly, but most I’ve tried cut off the video signal as soon as the ads end and the show starts. I hear the audio, but the TV screen goes black. If I turn off screen mirroring, the shows play correctly on my phone.
It’s only certain shows/seasons. For example, Search Party seasons 1 & 3 play on the TV, but season 2 is audio only with a black screen. I’ve tried this on both our iPhones, same result. Which, along with only certain shows being affected, tells me it’s the app or something on HBOs end, not something to do with my hardware or network.
UPDATE: After trying the app on our various iOS devices, I've identified the common denominator, I think. Downloading seems to be what causes the black screen. I thought I had to download before playing, but that's not the case. Shows play correctly with AirPlay when I just tap play without downloading. For now, the workaround seems to be DO NOT DOWNLOAD.
alm112 - The Subtitles
The collection of films and tv shows are great but there is only one problem for me. The subtitles. Recently, every time I go to watch a movie or tv show the subtitles are sped up, so the audio and subtitles are off my more than a couple seconds and it is very distracting for me, not only that, sometimes they speed through, meaning we only get to see a glimpse of a paragraph of a subtitle. Because of this I don’t get to enjoy my movie or tv show, I was hoping it was only isolated to a film and that it was only that film that was messed up with the subtitles but so far it has been on multiple tv shows and films. This is very distracting for me and my family since I have family who are deaf. I have tried restarting my phone and deleting and re downloading the app and even turning off and on the subtitles but either way they don’t work. If this was fixed I would change my review to a five start but until then, this streaming service has let myself and family down.
Sierra McGill - Great content, kinks in usability
Definitely room for a lot of improvements with download function on mobile. Many times when I try to select something from the downloads section that I’ve already downloaded it will glitch and tell me I need to be using wi-if to stream. If I try multiple times or close and revisit the download section it will right itself and start the downloaded video. Anytime you close or switch between the app (if you get a quick text etc) it completely resets and you have to go back through all the steps to get to where you were, which is troublesome if you’re streaming from a phone. Wish there was a longer pause in the app holding your place. All the new content is excellent and the color scheme of the app is great contrast for visibility. Just needs to be a little more reliable/consistent.
Gshyne87 - Love HBO Max
I didn’t have a problem with logging in with my hbo now information I just wish it was available on roku tv maybe in the future. At least it’s available on all my iOS devices, xbox one s & playstation 4 the only bit of a downside no 4K HDR10 content. I was glad to find out I can watch og teen titans, rick & morty, impractical jokers, the boondocks, fresh prince of bel air, adventure time, tom & jerry, also all seven films of harry potter. The hbo max hubs include dc, sesame workshop, tcm (turner classic movies) along with studio ghibli, cartoon network collection, adult swim collection, crunchyroll collection & looney tunes. My overall experience is great I still enjoy it i’ll definitely be keeping my hbo max subscription because they’re just gonna add more content next year & i’m looking forward to it all.
o821 - Great title selection. Horrible interface.
This post is mostly about the interface. I feel like the discovery/home page is very limiting in titles. Instead of just providing and endless list of scrolling, each section just has a set of 8 or 9 movies to choose from. There’s no “suggested titles” when you click on a show/movie to get me to view other similar titles. Lastly the most annoying thing is on mobile when I go to adjust the volume, it brings up the time scroll bar and all the other settings in the viewfinder...you seriously couldn’t develop just a tiny volume pop up to show you controls rather than putting all that extra stuff on the screen and interrupting the viewing experience? Hope this review actually gets read and you guys can fix some of those issues. Especially the volume thing.
GamerCane - HBO Max is Working Impaired
HBO Max joins the plethora of big-business apps which show 0 regard for the visually impaired tv- and movie-watching population. It’s really easy to build accessible apps from the ground up. It’s harder to implement accessibility after release. At least this app occasionally does something when I tap on it and would, in theory, let me watch something.
I managed to sign in because I explored my screen thoroughly by touch (many blind people swipe from item to item, which doesn’t work at all in this app for ... some inexplicable reason.) I clicked on several categories and each failed to correspond with its label, though the labels were readable.
It’s like many apps. It starts somewhat useable and ends up disappointingly, predictably, foolishly useless.
Worse yet, the parent companies of these apps keep saying, over and over, that they really do care about accessibility. Forgive us if we decline to agree.
AJShadowz - It’s fine
When seeing negative reviews I always try and go though a bunch of them too see what people have to say rather than just accepting the star ratings given.
That being said, I find that more often than not countless bad reviews on products and services are a result of user error or downright incompetence. I use this app on iPhone 11 Pro Max, iPad Pro, ps4, and my laptop. Works just fine 95% of the time. People tend to be too critical and it’s not a companies fault that a large majority of the population lack the mental capacity to solve the smallest of problems.
The only issue that I have is that from time to time my show will freeze and I’ll have to go back to home screen and restart it. Other than that I have no problem finding things, playing things, enjoying things. If you are seeing a show in “continue watching” and want to see ALL the episodes available, select it, and when it pops up click on the series the title just ABOVE the thumbnail and all episodes will show up. It’s not hard to figure out.
So for me, HBO please work on the occasional freezing/glitching and the addition of an auto play on/off option would be nice. Other than that I love the app. Thanks.
Phunkedawg - 5 ⭐️ for HBO but 2 ⭐️ for the rest
I had huge expectations for the new HBO Max. I woke up, updated my app, and proceeded to check out the “new” offerings. Though I still thoroughly love HBO’s original content, I am left a bit disappointed in the Max content. Impractical Jokers only has the first two seasons; I had hoped for the whole original Looney Tunes series; there’s not a whole lot of the DC content as I was expecting; just a lot of old movies and incomplete series. Hopefully they will absorb all of DC’s content in the future and add complete seasons of stuff that’s missing. Besides those issues, the app seems clunky with much of the content images barely loading on my device. I would blame my internet, but all of my other streaming apps work fine, as does the original HBO content. I’m sure things will improve in time, but until then, I will only give the app 3 stars.
JaxGam - Fix the list
So I was pleasantly surprised with all the content. Specifically the older series like Fresh Prince and the TCM, Looney Tunes and DC hubs. Plus some great Criterion Collection selections.
The sole reason for my 3 star rating is the My List function. I went through the vast content and added several things to my list.
First, your list is not easily located. It’s on the main page. There isn’t a Home icon (Apple TV App) so you have to back into it using your Menu button on the remote which takes you through all the visited screens. So if you browsed different hubs or categories, you have to back through all of those to get to the home page.
Once I found my list, I scrolled through to find my last 8 or 10 additions and the last option to “See More.” When I select that I get redirected to the top of the home screen. So after I spent all that time building my list so I won’t have to endlessly search for content I like later, I can’t even access the bulk of it.
While I can deal with the inconvenient way of accessing the home page, the My List option isn’t functional so serves no purpose to me. Wasted a chunk of my life browsing and adding to a feature I can’t access. If that is fixed, this app would easily be 5 stars for me.
Cjml2 - Language selection
When I saw the list of anime that was added I got pretty excited however when I noticed only a few of them come with both English and Japanese language while the rest only come in Japanese audio and many of those anime series I know have English dubbed versions of them as well but HBO MAX doesn’t have them. Also the old Godzilla movies that are on there which I was pretty excited to see but found only two out of all of them had English audio while the rest were Japanese audio only. I’m sorry but to each their own if they understand the Japanese language or don’t mind reading subtitles but for me after work when I want to watch an anime series or an old Godzilla movie I’m not in the mood to read subtitles after a long day of work. I’m sorry but the app and the HBO MAX service is lacking and right now all it’s good for us just steaming HBO content new movies and the DC universe movies
Bond0074 - Search Feature
Would be nice when browsing specific genres for example “Action” movies to be able to choose most popular action or newly added or alphabetically to name a few.
Also, I notice while I was downloading a movie I started browsing other movies I may like. Then I got a pop up that my download was interrupted and so I went to that to check and continue the download. But now I have to restart from the beginning my movie search. HBO has hundreds of movies. It should allow me to go back to exactly where I was instead of start over from the beginning.
I think you guys should have a focus group go over all aspects this App to make sure it covers all the bases. HBO has the resources to launch the best app ever. You shouldn’t be getting so many bad reviews HBO!
TrustMeIPlayaDrOnTV - HBO changing so often and do not care about customer experience
We were long time customers, but with all the changes from cutting ties with Dish, then going to the Now platform, then the Max platform its caused too much headache. Content isn’t that much better than Netflix to be worth the constant headaches. HBO can’t even keep their own online FAQs with links to the right places to log in. I don’t think they have the right man power behind their technical solutions - stretched too thin with frequent changes and having to support Now, Go, and Max platforms concurrently. Their app streaming quality sub-par on multiple different platforms and devices I’ve used. They are experts in entertainment not software, and it shows! Also not so great at making transitions easy for customers. Don’t waste your money, wait to buy until they get their model back to working with providers. They aren’t handling the transition to direct delivery themselves very well.
jluther - Problematic with iOS 14 and Chromecast
A pretty good app but it definitely needs work on its Chromecast connection. This is important, of course, since because of contract disputes, it can’t have any of its Max content seen on Roku. So, naturally, it’s a good idea to cast it to one’s big screen via Chromecast.
But it doesn’t work under ios14. Not at all until Local Network is turned back on in manual settings— Apple reset it— but even then very glitchy and slow and “how do I do this?” Once Local Network is on, it just churns to connect. It will get there from the main screen (not the program) eventually, in my experience so far. But mainly, I’ve been casting from an old iPhone 6, which doesn’t have these new operating systems. Works fine.
So: Apple and HBO Max and Google, please pull up your socks and get this seamlessly working, as it was before iOS 14.
Alice Valkyrie - WHY???
The old NOW app won’t even load without this update, which I cannot download because my iOS isn’t supported (it’s not even that old, why do this-don’t you want as many customers as possible)? The new app is not supported on roku either.
TL;DR: This is a premium streaming network with exclusive streaming rights to one of my favorite shows (that I’ve been unable to stream since January b/c of your deal, so, you know, thanks for that too) and I. CAN’T. EVEN. USE. IT. 😡
Guess I’ll finally be buying the rest of the Blu-Ray box sets for new Doctor Who (and perhaps a couple of HBO shows) and forgetting this app exists unless things change quickly. Even my satellite provider hasn’t offered HBO for over a year now. I literally have no way to access your content anymore w/o buying DVDs/Blu-Rays. This will mean significantly less money for you in the long run (because I won’t be buying shows I’ve never seen on the chance I’ll like them) but apparently you don’t care. 🤷♀️
tord furgeson - Garbage
When HBO max launches my account was apparently deleted. When trying to access the Catalogue I was told that I hadn’t had an active account since June of 2019 despite using and being charged for hbo now until last week.
After called customer support twice, being told I would be contacted about my issue being escalated to someone who could help me I called today to try and find out how to stop further charges for an account I was unable to use. The operator stated canceling was simple and with no attempt at retention canceled my account. When I inquired about a refund for the charge I received on the 28th he told me that hbo has a no refun policy. Further inquiries led to findings that someone had fixed my account without notifying of the resolution to my escalation and that I’d just canceled service and would be charged to reactivate.
So now I’m without hbo and cannot receive refund for service hbo’s error prevented me from using.
Great customer service.
MattB_2692273833 - 8/10, only a couple things I’d change
App is great for the most part, but there are two changes I’d like to see. First of all, it would be amazing if there was split view functionality to make multitasking easier while watching shows on ipad. Second, I feel like the app is too quick to jump to off-line mode whenever Internet connection is lost. Sometimes I will momentarily lose Internet, or accidentally lock my device which causes the connection to reset momentarily, and the app immediately jumps into off-line mode. It’s more of just an annoyance because then I have to manually go back to my show/movie instead of it being able to just wait for a second and continue playing when the connection comes back
Otherwise, app is great!
Jlc22451 - Downloads
For $15 a month, I should be able to temporarily download to my laptop, a feature that I’m able to do with Netflix. Due to poor internet connection in my room, being able to download to the laptop allows me to actually watch shows and still use my phone.
I forgot to check the billing date, and was just charged, which was my fault, but if I stayed on top of that, I would have chosen to skip the HBO subscription this month, and used Netflix instead. This month I’ll have to keep HBO, but I’ve canceled it for next month, and next month I will keep Netflix instead simply because of the ability to download to my laptop. It’s also frustrating to have U-verse, pay for U-verse, but not have HBO max included. I honestly only have it for lovecraft country, and will probably be done with the service all together when I finish the series.
EVEN STILL with the ability to download to my phone, I have the same issue as another user who commented about being able to connect a device to the tv. The downloaded episodes are so frustrating to get to work properly when connected to the tv, I end up just watching it on my phone, which is no fun when you’re trying to watch with someone else.
Too expensive, not worth the content in comparison to the many other streaming services.
captainahole - Maybe a few bugs?
I love all the content as compared to the original HBO, and the app itself is easy to use and navigate. However, every time I leave the app to check a message or if I turn off the screen, it closes out the app entirely and I have to restart it, and it resets whatever I was watching back to the beginning. It doesn’t save my watch progress. Also, it resets my downloads back to 0% every time the app closes. Please make it to where it can run in the background and not close entirely if I have to leave the app or turn off my screen. It’s very frustrating when I want to watch or download something and it resets my progress every time I have to do something else in my phone (iPhone).
Otherwise, it’s a great subscription, I just think the app just needs more optimization.
tkn_11 - A nightmare to use when streaming
This app is a UX nightmare when streaming to your tv. It’s actually shocking to me that somehow it got push through. When I cast it to my tv, usually the preview for a show will play again (even if you watch it on your phone already) or just spin in circle waiting to load. Once you get it to play on your tv, don’t bother trying to do anything else. The control interface at the bottom of the screen will disappear. How do you get it to appear again? Who knows. It’s a random luck of the draw. Trying to find the control interface once casting is torturous. Also discovered tonight that apparently the 15-seconds fast forward button actually rewinds it 15-seconds.
I’m convinced that no one tested this app before the launch. If you are only playing through your phone or iPad, great!! If you’re going to try and cast it to your tv... good luck!
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