DICE: Live Shows App Reviews

We transfer money over €4 billion every month. We enable individual and business accounts to save 4 million Euros on bank transfer fees. Want to send free money abroad or transfer money abroad for free? Free international money transfer!

the worst. I purchased tickets through dice to an afterparty, the venue either oversold or was not prepared and we waited over 2 hours to get in. The dj we paid for left and by the time we got close to getting in it was 4:30 am and the event was ending. We left and I requested a refund. Dice left me waiting for weeks and then when they finally responded they refused to refund me. I opened a case with my credit card which is still open. In the meantime they blocked me so any event I want to go to that uses dice I can’t buy tickets to. They’re scammers and should be ashamed. There should be other options to buy tickets and they should be shut down. Absolutely horrible customer service and horrible people.

No refunds. I recently made an accidental purchase (not knowing someone else had bought tickets for me) and I tried to explain this to customer service. They mention they are able to refund before the event begins, even if it’s the same day. I tried contacting customer service prior to the event and not only did they take forever responding but they stated they would notify me prior to the event starting. I waited and emailed a few more times with no response. The event passed and I had to email again (even requesting for the event manager or supervisor), only to be notified that I would not be able to get my money back. I requested a credit to compensate for the loss, considering I didn’t even activate my tickets, but they also negated that. Overall, the app is good to search for your favorite artists playing at local venues but the refund policy is a lie and customer service is lacking. Make sure you are purchasing correctly because they do not do refunds. This review is meant for those two things.

Terrible customer service and refund policy. I can’t believe Dice would take advantage of people like this. Dice partnered with Bandsintown to advertise this Masego concert. I click on the link in the app and it takes me to this page on Dice, I don’t double check and bought the tickets and an hour later realize it’s a mistake . They linked me to buy tickets for the Masego AFTERPARTY not the concert. I tell DICE within the hour and you guys hit me with “sorry no refunds”? Even airlines have a better return policy. This is the last time I’m doing any business with Dice. You lose nothing returning tickets to the queue in one hour. Are you kidding me? This is so greedy and unscrupulous. It’s trash that you guys make your money like this

User Friendly. I’m a first time user and downloaded the app to buy concert tickets. Unfortunately the event headliner pulled out the day of the even because of illness. I not only received an email from DICE but also a text offering me a partial or full refund (partial if I used the tickets to see the other two bands on the bill). I opted for the full refund. The entire process took less than an hour, the agent was friendly and helpful. No hoops to jump through, no stress, no drama.

DO NOT USE THIS APP. Recently purchased 2 tickets to a local event. Apparently the venue updated the requirements for entry to needing a vaccine card. I didn’t have mine so the venue would not let me in. No where in the DICE app did it mention these requirements. They did however send me an email not even 5 hours before the event with these details in the fine print at the very bottom. I was not able to attend the show due to this and when I requested a refund, they denied me. They said since it was in the description in the email, there’s nothing they can do. I feel that is highly unprofessional as they should have sent me this info as soon as the venue changed their requirements as well as updated the description in the app. Not just send an email with it in the fine print not even 5 hours before the event. I won’t be using DICE for future events or ticket purchases and will recommend others not to use it as well.

Waiting list is strange…. I love that there’s a waiting list for sold-out events that makes sure tickets don’t go to waste, but it seems to have a fatal flaw… For shows with premium seat, basic seat, and standing room, where the first two are sold out, there’s no way to purchase a ticket (so you’re guaranteed to get in) AND be on the waiting list. You have to choose to either be guaranteed a bad view with no seat, or gamble on the waiting list, counting down days until you find out whether you’ll be missing the show entirely or getting the best seats.

NO REFUNDS- NO CUSTOMER SERVICE. Got 6 tickets for MMW. Right after purchasing 2 of them I realized it was the wrong venue. I called and inquired thought the website for help. Lost $150 because no one got back to me till this day. Space closing party on Monday was a total CAOS We waited 5 hours. Upon getting to the front the women manager/ boss said I can only go in alone. I said I’m with him. My friend. We both had tickets and waited for all this hours. She asked two of the other bouncers ( have you seen him for all this hours too? They respond no) then she said you can go in alone. (I’m a women, I do not go out to clubs alone), try to explained and told the truth . My friend kept moving just not to be in the same position for hours! With tickets!!! To what she responded, he needs to wait. Eventually he will get in. When???? After 10 hours?? Is that an amount of time reasonable to this lady for a client with tickets to wait and get in??? Everyone at the door at SPACE IS RUDE. Apparently I doesn’t matter that you have a tickets if you over sell the venue DICE. It’s no need for bouncers and managers to be rude at SPACE. IF A CLIENT DOES NOT WANT TO WAIT MORE THAN ONE HOUR TO GET IN WITH PURCHASED TICKET IN ANTICIPATION , THE CLIENT SHOULD BE ABLE TO REQUEST A REFUND. DICE IF YOU SAY YOU HAVE CUSTOMER SERVICE, HAVE THEM RESPOND TO THE CLIENTS IN NEED. I LIKE TO HAVE MY REFUND PLEASE. Thanks.

Send to Friend Broken. Found a solution to the broken “send tickets to friend” problem. I assume Dice has no QA or product management team, since the app makes it nearly impossible to send tickets to a friend. If you have many contacts, your friend may not appear in the “has Dice” list (even if they do). And they won’t be able to see you either. And the “has Dice” list is often truncated about halfway through the alphabet. Solution: Go to your Account page in the Dice app (click the silhouette at bottom-right), then click the “share” icon at the top-right and send a text to your friend. Once they have accepted and “followed” you, you’ll get a notice in the app that lets you now follow them. They should then show up in the share list. Good luck.

Support team is great!!!!. This app is great. When they dive live showed tailored to you, they mean it! I contacted the team to see if I could propose to my better half at a show ( lala land green velvet) in Miami. They got back to asap but I asked these things just a day before the show. So I was late! But the staff stayed in contact with me and I also spoke with dj moonboots. Who’s couldn’t play both songs for my lady but he did play one! All in all she said yes and the staff at dice actually seems to care! It feel great to know that the people on the other end of these emails are actually people! I highly recommend this app!!!!

great customer service !!. I stupidly purchased tickets to a concert before realizing as I went to put it into my calendar that I already had an event scheduled that day. I read through DICE’s terms prior to purchase and I knew that getting a refund probably wasn’t on the cards, but I was able to submit my request very easily and decided to give it a shot. Their representative Dan was incredibly kind and managed to get me a refund for my ticket. I found DICE to be very forgiving and easy to communicate with, and my experience (albeit short) with customer service was incredibly positive. I should note that this is my first time using DICE and the concert isn’t for another month and a half or so, but after this experience I’ll definitely be looking to use this app again!

Wish every ticket app was like Dice. This app makes it so easy to buy tickets at an upfront price, which although is high sometimes, at least there aren’t hidden fees at checkout and you know what you’re paying. The fact that you can return your ticket to the wait list for someone else to buy is an amazing feature and makes it so seamless by just refunding your credit card as opposed to requiring you to submit your banking info like other apps. On top of all that their customer service is fantastic and they respond quickly and efficiently to any technical problems I’ve had in the past.

Terrible. I waited until the Newport Folk Festival went on sale at 1 pm Feb, 1. I clicked maybe 10 seconds after the sale opened, and the app sat and spun for 45 seconds before it put me into the waiting list. I received a confirmation email @ 1:04 that I was on the waiting list. Gone that fast, the tickets were already on Stubhub @ 5xs the price. This app is no better than the others. The scalpers and bots rule. Update after response: I’d believe the response if it wasn’t for the fact that I know three other people who had the same experience. We all attempted to get the tickets at the moment they became available, only to be locked out until everything was sold out and then put into the waiting list. What’s infuriating is that tickets immediately became available on Stubhub at $700 apiece. My supposition, without evidence, is that the majority went to scalpers which begs the question of complicity with the company. I just hope the hearings over the Taylor swift ticket debacle, include all companies. I think that an honest attempt to resolve this issue would be a survey of NFF attendees who actually got tickets at cost vs secondary market.

Horrible and unresponsive. I had paid money for a Laura Marling Concert for a livestream and I reached out in advance to DICEFM to ask about details as to how the livestream would work, how to get it on my computer and other issues since we had a kid. Literally no one responded and it was suggested on their website to use their social media which I did day of. They patronizingly told someone else to email them for a faster response and didn’t even respond to my message. They won’t honor the livestream in post for the show and won’t refund my money. This is a monopoly app and is terrible. Do NOT recommend. Such a shame that such talented musicians are forced to use them and their fans get screwed and can’t even see them. Dice you should be ashamed of yourself.

Helped me out of a Dicey situation. The customer service people at Dice ( Daisy) is amazing. I was having an issue with tickets. She replied to my SOS asap. She helped me through my whole dilemma. I was able to get my tickets to get the matter resolved. I will most definitely be using the app again. The app is easy to transition it even shows me past shows. The waitlist is a great feature. In the age of bots and price gouging resellers. It’s very good to know you can rely on an app that isn’t going to cheat you. The waitlist allows you to be able to purchase sold out tickets for the same price it originally went on sale for. I just love a concert goer like myself I was amazed. 5 stars

Wasted Money. Terrible Customer Service :(. I completely understand DICE’s refund policy, but there is a certain line that should be drawn when it comes to organizers that DICE chooses to work with. If you’re working with a venue, you need to realize that poor experiences from understaffing and irresponsible management is going to affect DICE’s reputation. After waiting 2 hours in the freezing cold (from 10:50PM until 12:15) on New Year’s Eve… for a NEW YEARS event, we weren’t allowed in until 15 minutes after the ball dropped. It was even longer for my friends and the line stretched around the block. There was ONE person on security and ONE bartender for an event of 200+ people. The venue was packed to the brim and I couldn’t even move. Mandatory coat check that we had to pay for on top of the ticket costs. We payed $70 each— $140 for our tickets. No refund or accountability from DICE support. This was a complete waste of money. I hope nobody ever has to deal with this again. I will never ever buy tickets through DICE in the future, so hopefully no bands I like ever use their services.

Dice = Dicey and scammy 👎👎. I was purchasing 2 tickets for the Brooklyn Mirage and I got the option to purchase my ticket through Dice and I made the mistake to go along with it because it claimed it was easy to transfer tickets securely. Well the day of the event came and I wanted to send the other ticket to a friend but the option to send ticket to friend was disabled. I had to lose the second ticket because I could not transfer it to my friend. Also I realised that the same tickets were being sold by Resident Advisor for significantly cheaper. So if you want to be scammed with higher prices and then potentially get locked out of transfer if your ticket then use Dice. For me never again and I am deleting the app after writing this review.

Great app but overpriced tickets. Dice is a great app for finding out about shows and events and getting suggestions, however I recently went to an event and found out that the ticket I purchased for anytime admission was sold at $20 more than a different company, for the exact same event and ticket type. Unfortunately the tickets I purchased were non-refundable, otherwise I would have bought through the othe company and end up saving some money. The other company was actually advertised and connected to the event itself, and so it was legitimate. I would use Dice to purchase tickets again, but first I’d make sure the price point would be comparable to other venders.

Great but wish you could age restrict search. I do love the events on dice, however its a huge pain as someone who’s under 21. I cant restrict what i see to my age range, so instead i have to endlessly go through every single listing for the age restriction. I cant go to at least 50 percent of the events that are recommended to me. In my recommended feed, last time there was not a singular event that i was able to go to. This isnt a huge issue, especially since im obviously not the demographic here, but it is enough of an inconvenience as a user that i should at least let you know.

Lose Control of Your Ticket. This app works well technically, but eventually you realize it all adds up to make it more difficult for you do what you want with your ticket. 2 reasons. 1) They stop allowing to transfer your ticket a couple hours before the event starts, so if you have to give it to someone last minute you’re screwed. 2) if you try to sell your ticket back to them, your ticket is locked up until the event starts, and you have no way to know if you have a chance of getting it sold or how many people are on the waiting list. Theres no easy way to take yourself off the waiting list for sellers. Their support is very good, thats the only reason I am giving them 3 stars.

Frustrating, will not use again. I downloaded Dice to check out what’s going on in another city while I’m away on vacation. As I finished browsing, I locked my phone and figured that was that. Last night, I got a reminder about the show I bought tickets to, which was interesting to me because I had not bought tickets. Checked it out, realized I accidentally authorized Apple Pay when I tried to lock my phone after browsing. I sent a refund request and explained the situation, since I don’t even know the artist I had a ticket to see, and was told that it’s “my responsibility to ensure my purchase is correct before completion.” Which made me laugh, because I had zero intention of purchasing anything or completing any order. Now that I’m out money I don’t have for a ticket I didn’t mean to buy to see an artist I don’t even know, I’m deleting my Dice account. It seemed like a promising way to find shows as I travel most of the time around the US for work, but they already have money I didn’t intend at all to give them, so I hope it’s worth it.

Their support dont care. Their support just don’t care… It Took them more than a MONTH to get back to me with an unfavorable answer regarding a refund for a concert. I tried to see if it was possible to get a refund 10 days before the actual concert as there is a button to get a refund REGARDLESS if the read the entire policy on the subject. However, no answers on time to decide if I should still go or not… Money and time wasted. I would have made it if I knew no refund was possible. Why even give the possibility to ask for a refund. Dice do not refund. They don’t take any responsibility regarding this matter and their reactivity is unacceptable… and they don’t care either… last time I use their service

Would be good but…. This app is setup to be good besides the fact that the waiting list feature is the biggest headache on the planet. trying to buy tickets for a concert right when they released i didn’t even see an option to buy them, only to join the waitlist, so i did. no clue what position im in, when is ever get them or anyrhing. months later i finally get a text saying they’re holding my ticket, but it just so happened to happen early in the morning, while i was asleep. so all i had to let me know that i had an HOUR to buy the tickets was ONE text. after missing the hour window to buy the ticket i had to RE ENTER into the waiting list. i am beyond upset, i’d be willing to pay up to 100 dollars for that ticket but instead i have to wait till some one wants to sell their 20 dollar ticket and though i was one of the first to get the option IM AT THE BACK OF THE LINE. this system is trash please give me my tickets.

Great App for Upcoming Events. DICE makes it so easy to order tickets for events they are featuring. Was able to get a pair of tix no problem right when presale started. No hang ups or challenges. Their texting reminders 15 min before the event then when the sale started was super helpful so I could focus and get the tix I need right in the app. And when I needed to update my phone number to get these text reminders the day before, their support (Lily) was super helpful, efficient and friendly. I hope more of the shows I want to attend are through DICE.

False advertising. I purchased 4 tickets on Monday, October 24 to see the BAND Foreigner on October 30. However, I called the venue on Wednesday, October 26 to confirm what time the show will begin and was told it is not the band but a DJ named Foreigner. It was advertised it was the band with the logo and a picture of the band and listed some of their top songs. However, when we discovered it is a DJ performing Sunday October 30, we had no intention of attending and I made several requests for a refund starting on 10/26 until 10/30. I never received a reply so I submitted a dispute charge to my credit card company. A week later, on Nov 2, after the scheduled event I received an email reply stating sorry no refunds per our purchase terms. This is just a scam.

Great customer service experience!. I was waitlisted for tickets, and because I was several time zones away, when I was notified more tickets were available, I missed the window to make a purchase by probably an hour. I emailed customer service using the contact page on the app and within 30 minutes, I received a message back and they escalated my wait status back to the top of the line. I honestly didn’t expect to hear back from them for days, if at all. Super impressed! And we ended up getting the tickets we wanted!!

Charged $150 for ticket to an event that was free for entry. A performance by an artist at the club Money Baby was marketed on this app for New Years Eve. The tickets sold for $150. My friend and I paid well in advance for this performance. Upon arrival, no one scanned the tickets, rather our IDs were checked and we were let in, no mention of tickets. So we asked multiple security guards and staff personnel when were the tickets going to be scanned, as we had already paid $150 for them yet my friend and I-as well as other guests were being let in for free. Multiple staff members said they had no clue about tickets while others claimed that it was because we were early and the club would be “reset” around 8pm (it was 7:30pm at the time), insinuating that everyone already inside would need to leave and reenter with a ticket. This, however, never happened as they continued letting guests in for free. This means we paid $150 for a “performance” which really turned out to be more of an appearance, yet the club itself never charged for entry.

Anyone other venue owners have an impossible time getting their shows on here?. Love attending shows, and the app is fun for finding events. But if you’re trying to use the app as a venue, it seems they are at full capacity. I throw concerts at a popular art space and we are considering changing our ticketing platform. But so far, it seems they don’t want any new venues because we’ve been waiting for over a month and cannot get anyone to reply. We’ve found a great alternative in ticket tailor, if anyone’s interested who can’t afford to wait ages for dice to get back to them (it also doesn’t bode well for their customer service I assume)

Customer service is insanely terrible. This app is great at blocking ticket inflation but the “return to waitlist” feature is so messed up sometimes. I asked about the feature for a sold out show and without consent the guy in customer service sold my ticket. I literally asked why it wasn’t available and now my ticket is GONE. I am not only furious but now don’t get to attend my show because I cannot afford the new ticket prices! This is not even the first issue I’ve had. I had tickets to a jai wolf show and a few hours before I had an an emergency and couldn’t make it. I went to send my friend the ticket but the send to a friend feature was disabled and I couldn’t return to the waitlist either. I emailed dice and never heard back. Given you can’t list tickets on StubHub or anything using this and the only wait to get a valid ticket it to use send to a friend, the ticket was lost and so was my money. Again, no one ever responded from dice. I was not happy. I urge major venues such as avant to stop using this app. It’s a scam. Thanks so much! *edit: I heard back from the people at dice about a week after the event (I couldn’t seem to get a response prior to the event so no resolution was had allowing me to still attend the event) and they credited my account. While I appreciate this I was very sad I couldn’t seem to get anyone to handle this prior to the event. Still really sad and disappointed about this.

Scam App. I bought tickets to an event that I realized the morning of I could not attend. No problem, I thought, because the event had been sold out for months and had a waitlist going. I returned the tickets to resell at face value at 10 a.m. The app gave me a notification that they were listed and that I'd be notified when they sold. They supposedly never sold. The tickets were then returned to me before the event - but the app did not give me a notification telling me that they were returned. By the time I realized this, if was an hour before showtime and I tried to transfer them to a friend so they didn't go to waste, but the "cut off time" for ticket transfer had past. Why can't you transfer tickets anytime??? I went to a show last night and got there late - my friend was already in our seats but was able to transfer my ticket to me at the gate through the AXS app - and the band was already on stage! It seems like just another way for them to make money!! For GA shows, they can game how many people will attend based on returns and transfer cut offs, then release more tickets in the same way airlines game seat sales. I will avoid shows that use this app for sales in the future.

Secret location error. I wanted to express how much of a bad night I had because of the “secret” location. The dice app showed two addresses and none of them were the ones of the event. It showed the last address of rash in bedstuy and the second address, the one the map showed, sent us to williamsburg between Bleecker and N4th. So we actually went to both places to find none of them were the venue. We spent 12 am in the cab. We couldn't find the place and our tickets weren't used. The response I got is that I should have checked on social media. Update: the response I received is that the location was sent to the email, and that is misleading because the email showed a first location that wasn’t the one for the event. And if you go to the dice app there where two addresses, and none of them were the ones for the event either. This event was a charity event for what happened in Rash last year, we were trying to help the place to get back to it’s feet. I even said that if a refund is not possible I’d be fine with credit for next events.

Super buggy.. If your tickets are going to sell out quick just don’t plan on getting any. App is terribly buggy for every purchase I’ve TRIED to make on it. Edit: I appreciate the response.. my problem (for feedback purposes) was that the buy tickets button never showed up and I was watching the countdown for a while until 0:00. Your app completely glitched out, went blank for 10 seconds and then just shoved me to the waitlist after those ten seconds. This has happened the past four times I’ve tried to purchase tickets in your app. It’s software related or server side I’m sure, but it doesn’t have a lot to do with the amount of tickets, or supply and demand. High speed connection on my end as well.

Easy and fun to use - the BEST customer service. I have used DICE to purchase tickets for over a dozen shows in the last year or two and have had a positive experience every time. The app is so easy to use, they have a convenient way to give tickets back and get your money back if conflicts come up, and they suggest new shows in my area that are right up my alley (I have ended up going and finding new artists this way). My favorite thing about this app and team is the customer service. If you have a question or issue, they get back to you quickly, are accommodating of one-off situations that are within their control, and are always nice and professional. It makes dealing with other customer service departments that much more infuriating. Could not recommend this app more!

Absolute scam. The option to “refund” your tickets in the app is an absolute and complete scam designed to cheat you out of both your tickets and your money. Once you put your tickets up for “refund,” they may or may not sell to anyone else. What Dice doesn’t disclose is that they will make profit from the “refund,” and more importantly that the refund may not go through, and it if doesn’t, you have absolutely zero ability to transfer or sell your tickets. There is no option whatsoever to cancel the “refund.” There is also no option to transfer the tickets to someone else if the “refund” fails. That option is specifically grayed out in the app once the refund period is over Thus I was left with $260 of unsold tickets that I could neither use nor transfer. This Dice has wasted me an enormous sum of money with a scam feature designed to enrich their profits. Awful, awful scalping company designed around greed just like all the others.

Poor customer service, and fraud. I had purchased concert tickets for a show this past Friday, but later realized that I would not be able to attend.I looked up the refund policies for DICE and saw that I could submit a refund request. I submitted my request and a representative named Stephanie told me that if I purchased tickets for another show within 24 hours they would refund me the purchase price of my initial tickets. I did just that, and advised Stephanie what I did, but several days later a different representative, Jon, contacted me and said they would not process any refund. I reasonably relied on what their representative Stephanie told me and purchased another ticket under false pretenses. That's not fair. If anyone else has had this happen to them, start posting on Reddit and any platform, and if there are enough of us we'll get the attention of an attorney to look into bringing a class action against DICE for these deceptive and fraudulent activities. They know that no one can chase them in court over one ticket, but if this happened to me it's definitely happened to thousands of other people. Companies that engage in deceptive or misleading acts like this should be held accountable. This is not a cool scene friendly company, they just want your money, and they are willing to lie to you to get it. If you can remove at least one company or group from your life that is willing to lie to you to make money, then that's worth it.

Terrible update. Before a recent update I loved this app but now I cant use it because my phone isn’t modern enough. So I have to spend a lot of money on a new phone if I want to continue using the app. Most comparable apps such as Ticketmaster and two professional sports teams I watch have apps that work fine on my old phone. Responding to the reply. The existing tickets are NOT visible on the old version on the app. When I click for my tickets I simply get a message asking me to update the app, which I have tried several times to do but I can’t. I’ve contacted Dice twice but received the same lengthy answer that was exactly the same each time word for word but doesn’t help with the app.

Love it. I don’t usually take the time to review apps but I have so many positive things to say about this one. As an avid concert attendee this app makes it so easy to buy tickets at my local venue as well as sell tickets to other people if I don’t need them anymore. I love that once a show is sold out there is a waiting list so you can always return them to the waiting list for someone else to snag. I have worked with customer service twice and each time I have emailed them they have responded within minutes and resolve my issue on the first email.

Best gig app!!. Probably one of the easiest apps for live show goers. I love the feature of sending a ticket to someone else incase you can’t make it to a planned show. Their customer service is so quick. They managed to help me sync my old account with an old phone number to my new one within a couple of hours for a future pending refund to a canceled show. Everyone who works for dice really wants to improve the quality of making it easier for ppl who use the app, it’s really refreshing to see that honestly. If you ever need help with the app just email them they’ll respond ASAP!!!

Great app!!. This app works flawlessly! Just read carefully and be aware that different promoters handle policies differently. If the event in non-refundable you can try to reach out to the group hosting the event and they will do their best to accommodate. Just be responsible and read carefully before you make a purchase. This app will work the way it’s being designed to. Never had issues on this app, in fact I love how they let you see all you past tickets so you can keep track of events. To finish it off the purchasing, invite a friend, send friend tickets, and return tickets (when available) is so easy to use!! Lastly the fact the tickets have a manual activation portion makes it much better and secure so you know your ticket is within your control. Thanks Dice keep up the updates and good work!! Just and idea: you should add venue photos/details to allow people to prep before going. In example the Brooklyn navy yard is a long cold walk before entering during winter season. A lot of first timers would appreciate it, and may keep them going to event more often. I don’t see any other apps doing that which would make this app even more of the GoTo app!!!!

Great customer service and great communication.. Thank you! Thank you! Thank you! It’s very rare these days to find a company with splendor customer service. Dice has above and beyond great customer service. I emailed them with my concerns and explained my situation and circumstances and I received a quick reply in less than 24 hours. The reply came from an actual human not AI or general reply. To be specific the team members name is Angelo but I am sure the entire team is great! My issue was resolved and handles beyond my expectations. Thank you, Thank you, and Thank you! Dice is a cut above the rest!

Customer Service is 💯. The ease of access is simple to use. I really enjoy having my tickets secured on this app and it makes it easy for you to sell your ticket back by putting your tickets on a waitlist for last minute deals since our original ticket was priced lower than on the day of the event. Customer service is fast and resolved my issues easily, in less than an hour after I sent them an email. On a sunday, no less! Needless to say, I’m happy with the app.

Can’t register. No SMS sent. I am required to download the app to access tickets for which I had already paid. The venue required authentication via text without problem so this is a Dice defect. No contact info for Dice. FAQs not helpful. Will contact the venue for the assistance Dice should provide. FOLLOW UP Contacted Leah in customer service. Did not realize that clicking on the flag would access a drop down of country codes. That should be made an explicit instruction. Works fine now. Got my ticket.

Not worth the hassle of "the wait list feature". If you need to sell your ticket because you can't go anymore, you can't because of the wait list, if you buy two to transfer one to your friend, you can't because of the wait list. If you want to get a refund because you can't transfer or sell due to the wait list, you can't get that either. If you have Covid and don't want to attend an event, they don't refund you. Also, I spent hours trying to reach costumer service the day of an event and didn't hear anything back until it was too late (after the event). I will never be buying from DICE again. It isn't worth the hassle, other ticketing services are much more simple and convenient.

The worst customer service and help line I’ve ever experienced.. Had 4 tickets to Peggy gou @ sound nightclub in LA and purchased them through advanced presale, fast forward a month me and my friends are preparing to go to the show and my tickets are gone. I emailed the helpline and contacted dice numerous times as we were coming closer to the concert date. finally they email me once the event happened and not only did they lie and say that the even was canceled but that there was no way my tickets were recoverable, really over this Dice trynna pull fast ones on normal people. Peggy gou is having a second show tonight and all my friends are going but I wasn’t allowed to buy tickets because my money hadn’t refunded from the tickets.

Very helpful customer service. While I was disappointed that the concert I bought tickets for had a date change making it so that I could no longer attend, I really appreciated the quick response and refund I got from Dice. As someone who lives in an entirely different country than where the concert was being held, I wasn’t sure how hard it would be to get a refund. But Dice made it super simple just by using email. I also appreciated that I received text that the date had changed or else I wouldn’t have even known.

Great service and easy to use!. This app makes buying tickets for your favorite artist a serious breeze. And it makes returning them so easy as well! I had a small technical issue with a return and so I messaged customer service and they replied within 24 hours and were able to completely assist me with my issue and even helped me understand what was happening, which was just a small glitch. Really enjoy the ease of this app and the layout is fun too. Great and personal customer service. Recommended!!

awesome app. i was a little skittish when i first downloaded this app to get tickets for the Brooklyn Mirage CityFox Transcend show. at first i was a little confused but as soon as i integrated my email and phone number with it, i was surprised at how seamlessly integrated it all was. i get messages in text, email and in the app so i never miss a presale or confirmation of tickets purchased. i also was able to transfer tickets to a friend and easily and quickly get a refund for another pair. it’s a great app. i trust it and love it.

Terrible NYE Experience and Extremely Poor Customer Service. I purchased two tickets for a New Year's Eve party in London through Dice, with the event slated to begin at 9:30 pm as per their platform. However, upon arriving at the venue, there was no music or crowd. After waiting for over 10 minutes, my wife and I left, frustrated and disappointed. We even confirmed the correct address with the building neighbor, an international student center. In real-time, I reached out to Dice through their app's "Help Center," but received no reply until two days later. I requested a refund, as the service promised was not delivered. However, Dice insisted that their policy prohibited refunds and directed me to contact the event promoter. I emphasized that I, as the purchasing party, expected them to take responsibility, but their responses remained inflexible. Their suggestion to contact the event promoter is akin to Uber directing you to the driver for an issue, or TripAdvisor passing the buck to the tour guide – a practice these platforms avoid. Dice's lack of accountability and customer care led me to contact my bank for assistance, providing them with evidence and our communications. In summary, Dice's "Help Center" proved unhelpful, and their refusal to address the issue leaves much to be desired. Don't waste your money, especially for significant events like NYE. Explore alternative platforms with better support.

Great in Theory, but Poorly Designed. When I first heard about Dice, I thought it was an awesome concept. However, the app isnt nearly as functional as it should be if it wants to be a viable alternative to StubHub. I’ve tried to use Dice in two scenarios, both times it has failed me. The first time was 2 months ago when I tried to purchase tickets to a show. The app crashed so I was unable to buy. I ended up on the waitlist, which I can live with. The second time was 5 minutes ago; after two months, I was removed from the waitlist! However, I only had 20 MINUTES to buy my ticket or I lose it. Since I had been logged out recently, I didn’t get a notification so I missed my shot. What genius decided that someone should get twenty minutes to react when they’ve been on a waitlist for 60 days?! Terrible

Poor customer service, Lack of Communication. I purchased tickets for an event on the day of, to which there was not any information about policy. I had cancelled the tickets and requested a refund because it was not the correct event and there was a technological error within the app to which I had no control. I showed up to the event because my tickets were never cancelled and I was already in the area that night. The line was still out in the cold 45 minutes plus after the event was advertised. The whole experience was very frustrating to say the least. The day after was when I finally received communications from customer service to which was unsatisfying. I was told that “ In no circumstances will a refund be issued within 24 hours of an event, in line with our Purchase Terms. Sorry to be the bearer of bad news!” If this was the case I should have been informed of the policy upon purchase of the tickets. Furthermore my case was not taken seriously. A combination of human error and tech difficulties made this possible. From how I see it, customers are not taken seriously and are brushed aside frequently which gives me no reason to continue business again after switching my event app to this one Im very unhappy and will be switching back to my previous vender.

Dice review. I recently had the pleasure of using this fantastic app that completely transformed my concert-going experience. This app not only simplifies the ticket-buying process but also enhances the overall journey of attending live events. The user-friendly interface made navigating through various concerts and artists a breeze, providing a seamless and enjoyable browsing experience. What truly sets this app apart is its robust recommendation system, which not only considers my favorite artists but also suggests similar ones that I might enjoy. The ticket purchasing process is incredibly smooth, offering a variety of seating options and price ranges to cater to different preferences and budgets. Additionally, the app provides real-time updates on upcoming concerts, ensuring that I never miss out on a show by my favorite performers. The in-app integration of interactive seat maps and virtual views further assists in making informed decisions. I appreciate the attention to detail in the app’s design and functionality, making it an indispensable tool for any concert enthusiast. Overall, this app has become my go-to platform for securing tickets to my favorite concerts, elevating my live music experiences to new heights. Highly recommended for any music lover seeking a convenient and delightful way to access live events!

Did you know that you can earn 25 USD from our site just by registering? Get $25 for free by joining Payoneer!

Nick Cave stream. Hopeless. Keeps cutting out. Not a problem with our internet

This app is a catastrophe. Downloaded this app for a Nick Cave concert. Paid for a ticket. Concert stream buffered and was incomprehensible. Total waste of time & money. I live in Australia and have full speed broadband which works with Netflix and everything else.

Really? Five stars?-Edited. Happy to review my initial 1 star review that was due to unwatchable Nick Cave concert, where we gave up after 45 minutes of frustrating buffering and stop starting. We received an email from Dice that night and the next day received a new link. That link worked, we enjoyed the concert and had only a few tiny little “stumbles” during the stream. Thank you for the quick action.

The best. This is my favourite app of all time. Ever. Simple and effective.

Ripped off. Weather your a fan or a local you need to gamble because this company rips you off. Paid 30$ for a concert and they didn’t deliver. Asked for money back they didn’t deliver. Other friends had same problem Big gamble !

Gnarly. Rad concept guys! Legends

Great app. Awesome gigs, really great setup, super easy to navigate, top notch I love it!

Extremely shady business tactics. Absolutely disgraceful ticket management of the Sugar Mountain event. Being unable to transfer tickets to friends or have any option to resell within the app is completely unacceptable and down right shady. I can only assume you deliberately closed these options to try and force more people to buy full priced tickets and put more cash into your pocket. I bought a ticket for my best friend whose partner died this week in an accident and I had no option to try help her resell it. Completely unbelievable that on top of her mourning, she had to deal with losing $120 on a ticket to an event she was looking forward to attending. And how about the fact that you got Sugar Mountain to post in the Facebook comments yesterday that you were working to fix the transfer option and then did nothing about it before giving us radio silence? Disgraceful.

Absolute disgrace. The whole Nick Cave stream was a shambles, what was obviously an amazing performance and cinematography was destroyed by substandard technology and streaming, feel absolutely ripped off by Dice. That this was a paid for stream is disgraceful. Dice should refund all users.

Amazing. Best app for ticket purchasing

Dice app is 5 stars. Such a great and easy app to keep up to date with gigs that are happening

suprnal. Great! Looking forward to this Music Event

Great app. Easy to use. Easy to spend all your money.

Superb. Excellent app. Pleasure to use. Much better than other ticket sites. Found 2 great gigs to go to on here in 2 nights. Cheers

Great. I’ve never had a bad experience with Dice. Service and communication are perfect and the app is super user friendly.

Some tech lead in timeBefore events would be great. A tech preparation time or a test environment for users to set up ahead of a concert would improve the experience markedly. I watched Nick Cave on my mobile phone with a tiny horizontal mail slot view on a vertical screen when all other options failed due to compatibility and buffering issues. It would have been great to prep beforehand rather than screaming at devices and frozen screens. I am pleased there is access to the concert again over the weekend for ticket buyers. Thank you for that. I will enjoy it at my leisure.

New user. Hey guys new user here. Super easy app, recommend by friends. Just a heads up the details section of signing up is a bit glitchy/buggy. Cheers, can’t wait for the show!

Not worth wasting your time here. I’ve used this app twice. First for Nick Cave and the streaming quality was unacceptable. Second I booked Bjork and after spending $80 I emailed support to ask where my confirmation of purchase was. The support rep said no problem all shows are valid for all dates and I don’t have to do anything. Then I plan my night I login look around the site for ages waiting for the link to appear as it said it would appear at the start time. It didn’t I email support they said there is different tickets for different time zones please pay attention to that next time. That’s it. No link or anything. I request a refund and never use this app again for the rest of my life.

Junk. Unwatchable. Failed tech.

Best app for local live music. Came across this app on Facebook and I am so happy I found it. Beautiful layout, details for free live shows around London (and many other international city's). They have tickets available for a huge range of artists, from new up and comers to big names like Sam Smith.

Great App. Easy to use and some good stuff on here

I will constrain myself. Was looking forward to a night at home listening to Idiot Prayer : Nick Cave Alone at Alexandria Palace. Luckily I’m alone as there would be a riot if other people here looking at a frozen and silent Nick Cave. So disappointed after paying and looking forward to this. My first spin of Dice has left me thinking I’ll not try my luck again.

Ride. Paid for Ride stream and there was g enough broadcast bandwidth. Buffering hell and steam stopped after 20 mins. I got up at 5.30am to watch it live too 😬

Best live gig app available. Get on it if you love love music.. Greatest app for live gig tickets. Highly recommended.

Avoid entirely. This company is unable to run (or re-run) shows without repeated technical difficulties. Accounts cannot be deleted from the app and contact support function is also entirely broken.

Really great!. Very easy to use and inspires me to get out more.

Nick Cave. Ripped off basically Atrocious quality stream Buffering and dropping out continually Shame really Was really looking forward to it

Review. Lovely service

Nick cave concert. What a joke! My most favourite artist.., I paid to see his gig in Australia time, and I can’t get through a verse let alone a whole song! Whether I use mobile data or home wifi (nbn) what a joke! I’m beyond disappointed

Cannot watch paid for stream. I paid for a ticket of a digital stream however upon trying to view the product was unable to. It was not made clear upon point of purchase that shows were time locked to one viewing at a UK time zone. Awaiting response to email. Manipulative business practice not making this clear.

Best app. 100% recommend Easy to use, shows you all events you have been to. Always giving out free events and keeping you updated

Frozen Nick Cave. The poor picture quality and constant freezing of your Nick Cave gig is enough to make me delete this and ask for my money back. All my friends had the same issue so the problem lies with this terrible service.

Nice.. Dice is well designed and easy to use. All tickets purchased are there on the app and it's great to not worry about the hassle of physical tickets, or searching through old email. Best of all it's generally cheaper than other ticketing sites, with no expensive booking fees on top of tickets.

Ziggy alberts. Very quick an easy 👌

Bad streaming quality. We just paid $30 to stream the New Year’s Eve Kylie concert and it just didn’t work. We saw two full songs in an hour. Lots of complaints on Instagram as well so it wasn’t just us. Massive thumbs down. How do we get a refund for that show?

Can’t get past the turn on notifications page. Button doesn’t work, no navigation icons, bad UX. I’m using an iPhone XS Max on iOS 14

Destroyed the Nick Cave concert. This app is clearly not up to the standard required for large scale streaming.

Idiot prayer. Nick excellent shame dice couldn’t stream it properly

Pointless. DICE adds an unnecessary extra step is buying tickets to events. There are events on there that cannot be transferred to a friend, and also doesn’t allow you to screenshot the ticket. How is this a better alternative to any previous way of buying tickets where you can just give send a pdf or screenshot of your ticket to a friend? Useless, this apps functionality adds no value to ticket purchasing.

DICE ARE FRAUDS. stream quality was appalling. Support not helpful then just stopped replying. I want my money back. Do not buy tickets from Dice. You won’t see your concert. It will just be a pixelated mess (and the stream was 1080p and still a mess)

Ok. Not a good start but the stream finally worked. But must admit I wouldn’t trust using Dice again.

Was lost but now found. Perfect app for a clueless traveller

Super easy super great. I have never figured out why good, reputable gig guides are so hard to find. I'm glad my search is over.

Love Dice. Absolutely love this app! So great for event and concert planning, gigs and festivals! Such great and fluid structure, fast and easy to use. Completely reccomend!

Useless app, streaming terrible. Your app is useless and a waste of time. All it does it link to a URL in a browser. How about using the actual app to stream and proving enough bandwidth so the show doesn’t stop and buffer every minute or so. TERRIBLE!

Best ticket seller. Dice to a great job at supplying tickets and keeping scalping to a minimum. They also make the reselling of tickets easy. Best product on the market for live music fans!

VERY DISAPPOINTING. Watched Kylie’s infinite disco event twice. Once on original broadcast. And second time on NYE. First broadcast had such poor quality. NYE had much clearer (4K) resolution, BUT the broadcast froze through every track, jumping back and forth and froze for more than half the broadcast. Many viewers were unable to see anything until the show was almost over. Replayed again later that evening, only to be told the broadcast had been restarted AFTER the fact. Broadcast then made available for 48hrs after NYE. BUT now the resolution has been capped and the quality so poor. I do not recommend any artist to use these promoters. Farsical. Could not enjoy any experience.

So super simple. Love this app. Really intuitive, simple and fast. Everything you need.

Kylie concert unwatchable. I’ll love Kylie forever but this stream was the worst ever. Gig finished just as the stream started working. Waste of $30. Let’s see if they fix this great and fitting ending to 2020

Useless in Melbourne but amends made.. Nick Cave down the gurgler. How about squirting enough streaming juice down the pipe to deliver the show if you’ve taken the money. I’m very peeved. I see no reason to touch this app again. I see I’m not the only one who had this experience. However the Dice team have redeemed themselves by offering the gig again over a 48hr period. The link and password worked well and I connected on my iMac and AirPlayed it to my TV. All good except for a slight sync problem with voice and image. Might try again if there is something that grabs me.

Imagine you at your best. All the time. Picture yourself at your sharpest and most productive. Your most alert and focused. Your most lucid, creative and confident. At work. At play. In every area of your life. Add Mind Lab Pro® v4.0 to your daily routine and uncap your true potential. Buy Now!

Perfect. Application facile et agréable à utiliser L’aide est parfaite !

Great app and company. Worth the Download

Not great. It’s unclear how to use - cannot find credit card info easily, clunky and ugly layout

Very confusing presale options. Round 1 pre-sale started at 10AM, then page showed General Admission sale beginning at 12PM (Same price). By 12PM, the general admission section disappeared altogether. If the app wasn’t confusing, I would’ve just bought tickets during Round 1 instead of Round 2.

Killer. Best app I’ve ever used for anything

Bad customer service. Had a bad experience with customer service, will not be using this app again.

good. good with space for improvements

Absolute SCAM. Bought 2 tickets for Ellen Allien at NYC Nov 22. Show got canceled and postponed to March 18th. The button the return tickets DOES NOT work. Emailed them and no reply after a month now. No way to call or contact other than email. SCAAAAAAAM

Dice sucks. If you’ve used it then you know that Dice sucks

Good app, great service and an important business model. Dice is a slightly different model than most ticketing platforms; this is on purpose to tickets fair, stop people from skimming profits off of fans and in my view is an amazing alternative to monopolies like Ticketmaster. All live music fans should want to support this. Additionally, the response time and service when I needed to make updates was quick, efficient and friendly. Great work!

Swift and solved my issue. Amazing team, the are very responsive and pretty fast and good at it, keep it up DICE 🦾

Poor CSR. I never write reviews, especially negative ones. But I’ve had the worst CSR experience with Dice. They blame the customer and take no accountability. And their only solution is to force you to pay more in order to correct the problem.

Small shows need easy access to tickets not this!. Please make tickets accessible earlier than a couple hours before the show. It’s not convenient needing to make sure you have data or wifi connection just to get into a concert. Please help people become less reliant on their phones not more. Thank you

Impressive - Very fast. I was ready to hate this app, unsure why I needed to download an app as the only option for purchasing a concert ticket. But, I was quickly won-over! Really slick and stylish interface, easy to use, no processing or extra fees, and paid with Apple Pay / Touch ID in about 3 seconds. Really great work. I'll be pleased if more concerts are connect to this app. I don't even need a ticket in the mail, just a QR code on my phone. Well done.

Easy to Use. Simple and easy to navigate. Good customer service.

Good trademark. I enjoyed dice fm.

Don’t bother, just use the website to purchase tickets.. They ran a contest recently in which the first 750 people got to win a Ltd edition product. Encouraged people to download it. Then, when the contest went live, they only loaded the Ltd products onto the website, then put it on the app 10 mins after the sale, and thus, all the real fans missed out.

Loves it. Very cool app

the font is so nice to look at! so stylish!. great app!! easy

Tickets don’t work. Tickets don’t work and there is no way to contact support.

Math no good. 99x2=198 They charged 199 Whoops

Staff. Really friendly staff (Chloe) and super quick to respond to any issues I had. Thanks!

App sucks. First you have to sign up to get a code to buy a ticket online. Then I received all of their promotions but no code. My friend bought me the ticket instead but the only way for me to get the ticket from her is to download the app which I did. Then I have to add my friend on the app , then she sent me the tickets and I got it through my email and went I pressed view tickets, the dice app opens up and said cannot find tickets. Legit worst app and procedure to simply get a ticket. I get that its supposed to discourage people from reselling but its such an inconvenience. Now I had to message the support team to help me get my tickets. Wouldn’t recommend to anyone honestly. By far the worst ticket purchasing experience Ive ever had.

5 star customer service!. Very professional and quick to respond when I ran into a glitch. Thanks!

What an app. I never knew how easy it was to book a gig, I love dice, never going back

Amazing Support Team. I impulsively purchased concert tickets without realizing the venue was age restricted. I reached out to Dice Support and they were extremely helpful and immediately refunded the ticket. Will 100% use the platform again, and hopefully, buy tickets that are not age restricted!

Forces you to use a smartphone. It used to be that you didn't need a phone to go to a concert.

An App That Makes Me Hate Concerts. Congratulations! Your useless app that requires me to sign up my friends and family so I can transfer them tickets sounds a lot like a pyramid scam. And that’s what this app is. Such a waste and of time. You make Ticketmaster look like Gods.

Worth it!. When trying to get Stars tickets for a mid-sized local venue, I thought “oh, man, not another app!” But I wanted those tickets so I played along and I don’t regret it. I had a couple of challenges when purchasing tickets and it was so easy to communicate with dice (thanks, Brian!) and they were so reasonable. I’m following a few of my favourite bands on the app now, and hope to see more. It beats scouring the internet for shows. I’ll keep this one because it’s a platform for indie artists and smaller venues, and because they’re reasonable and easy to deal with.

Beware. I got my tickets for a festival via the waitlist so when I decided I wasn’t gonna go anymore I trusted the app to sell it back for me… I put it back on the waiting list a week before the event because I knew a lot of people were still looking for tickets. Not only was it not sold, I couldn’t even give it to the buyer that I found on my own! Blatant scam don’t trust them to sell your ticket

Easy to use. And it isn’t Ticketmaster so yay.

Easy and great to use. Fantastic app for online shows through the pandemic

Roll the dice!. Big. Fan.

Love dice. Awesome app

Great customer service. I had to return my tickets due to some commitments, and the customer support team solved my issue in less than 24 hours.

Awesome. Awesome

Streams do not work. They take your money - the live stream doesn’t work and then their support tries to blames you. Garbage. I’ll never use this service again.

Top notch customer service. Very helpful and responsive customer service. Responded quick, were very nice and polite, and help me solve my issue. Thanks again for all your help

Slick. I love the fact that this platform is designed to confound scalpers

Forced to download. Stop forcing people to download your app to view their tickets

LOVE THIS APP. Great app for concert goers. Love it.

Adsterra is the most preferred ad network for those looking for an alternative to AdSense. Adsterra is the ideal choice for new sites with low daily traffic. In order to advertise on the site in Adsterra, like other ad networks, a certain traffic limit, domain age, etc. is required. There are no strict rules. Sign up!

So many hoops.. I just wanted to get a general admission ticket to a friends’ show. Simple. The fact I can’t just get a regular ticket is infuriating — Like I really gotta pay $31 bucks to download an app to sign up for an app to get actual access a digital ticket that actually only activates the day of?? Just feels hella pointless when an e-mail personally would suffice. Ima get rid of this app as soon as the homie show finishes in the 19th; It just feels too invasive and overly/unnecessarily complicated to me.

Couldn’t access reserved tickets. Got a text notification that I was off the waitlist for an event and my tickets were available to purchase for 1 hour. Followed the link, clicked the “Act fast” banner in the app, but the screen to purchase tickets was all grayed out and non-interactive. Deleted and downloaded the app again, still didn’t work. Emailed support multiple times to no avail. My tickets ended up expiring. Horrible user experience—if you’re a ticketing app, make sure one of your main user flows actually works.

I can’t even tell if it’s better or more equitable. I know ticket sales are a general nightmare in the world now. But the interface was confusing and opening up Newport folk to try to buy but it froze and then kicked me out and then I couldn’t even search for Newport folk. And by the time I got in all the tickets for multi days were on waitlist. So I guess I’m on a waitlist. I don’t know how anyone ever gets lucky enough to get tickets for anything in moments like this but it’s definitely a bummer.

Helpful. One of their reps was very helpful and responded within minutes after my email was sent. I appreciate all the effort and time taken to help with my questions. Dice is def one of my fav apps, they don’t charge extra fees unlike so many others. Thank you

Changing the game!. This app is honestly revolutionary. I love everything about it, from the design to how easy it is to use. You can personalize it to your musical preferences and you can even follow your friends to see what events they’re going to. Buying tickets is as easy as a click of a button. Keep it up!

No response from Customer Service. I have been using Dice to purchase my tickets to shows for the past year. Suddenly, about two weeks ago the app logged me out and gives me an “unauthorized” message every time I try to login. I have tickets in my account for two upcoming shows and I’ve written to Dice Customer Service multiple times. Nobody has gotten back to me about why I can’t access my account or how to fix the problem. I am so disappointed and worried that I’m going to miss the two shows I spent a lot of money on to go see.

Easy to use, great service. Newport Folk Festival is using this app for tickets this year (2022). It has been great —I’ve had to contact customer support a couple of times to be able to share tickets with friends and they have responded quickly and resolved the issues without fail. Highly recommend

Diggin it so far!!! Fast way to score tickets!. The app recognizes your phone number and that’s your account... so awesome! I love that because I hate usernames and passwords that get confusing. App had a hiccup when buying and notified me when it was up and running so I was able to buy the ticket I needed. Layout is dope too. Thank you!

Tickets lack basic event information. After buying tickets you can’t contact the organizer and get basic information about show start and end times and even the list of artists performing at a show and their run times. Customer service gives basic “thanks for your feedback” responses without adding customer service ticket requirements. You can spend hundreds on tickets and be scammed your money due to false advertising leaving out information about unknown artists and unknown set times. Recently the app and its logo were also redesigned to look really ugly (thanks Trump supporters).

No refund for medical condition. I cannot attend an event because my girlfriend has suffered a ruptured eardrum since I bought the tickets. I asked for a refund more than a week before the event but they won’t work with me, and the waiting list option isn’t available because the show hasn’t sold out. If a person purchases a ticket with every intention to avoid a show and a medical emergency comes up, it’s unethical to force that person, on top of their pain and hardship, to pay for a concert they cannot attend.

Good app with GREAT support. Used this app a couple times now to buy concert tickets. Overall experience with purchasing, on sale reminders, etc has been very positive. I would like to see an in-app way to upgrade tickets (such as GA to reserved) when desired tickets are waitlisted. However, customer service was quick, friendly and responsive in helping me do that.

Horrible customer service. I bought tickets back in September for a festival taking place in June 2022. I found out I can no longer attend and requested a refund a week later and their customer service said I have to wait closer to when the event takes place in order to get a refund. It is now November… two months later and I have still yet to receive my refund or even an option to resell my tickets to people on their waiting list. Do not buy music festival/ concert tickets from this company unless you don’t care about quality customer service.

Abysmal Customer service…. In short I purchased tickets for a live stream series of concerts taking place in Europe. The tickets I purchased were for the live stream European shows. Apparently there were tickets available for shows in other countries another time zones. The app and the emails from Dice repeatedly gave me the wrong times for the streaming and the wrong dates and never sent the ticket codes as required. I was unable to see the first show but rather than own their mistakes the merely told me “sorry”.

Excellent customer service. My friend had sent me tickets for an event but it was to an account I no longer had access to. I emailed customer service and within minutes I got a response from a lovely rep Dyan who helped me verify my old account and he was able to merge my accounts so that my tickets are all in one place! He saved the day!

Helpful. I have used this app for a few shows and have enjoyed it. Recently I bought tickets for a show but it was the wrong time (there was an early show and a late show) so I asked for help and they switched the tickets for me. Very easy to use and was easy to get assistance on the issue I had created. Highly recommended.

poor user interface and a huge problem. lack of information makes it extremely hard to buy tickets or even know how long it will take for your availability to buy one because of waiting lines and poor ui. sure ticket resale is slightly halted but it’s also impossible to know when something is really sold out because there’s always a line. artist, please don’t support this until they can make it work. if your trying to just see a show; good luck but keep your eyes open for different options or maybe even call the venue, shows aren’t always app only. when they figure out that problem this will be a solid app, but right now it’s a useless one because of it. (failed to see 2 shows; waiting line was 2 months before both shows. gives you no updates or status)

Keeping up to date for live-streams. I have been using this app to stay up to date on what lives streams that have been going on with some of my favorite artist. I am curious to see how this app will function once there are irl shows but my hope is that by then they will have Portland, OR on their list of shows (hint hint)

Great app and great customer service. I am a heavy concert goer here in NYC. since the launch of Dice across my favorite venues, it has made ticket buying and selling/transferring secure. Payment super easy and app hasn’t crashed on me. I did have a mistake where I returned a ticket by mistake and within 24 hours a dice app rep returned them rightfully into my account. Much easier to use and navigate vs other ticket platform apps.

So disappointed. The show time was 8:00 my time? I bought the ticket. It then says showtime is 11:00. I couldn’t watch it at that time. I figured they would let me see it later, but there is no way to do that. I get the time difference but I chose for my time zone and the time on the schedule. I want to see the show I payed for!! Deleting this app Update: The response from the team “was too bad”. No refund. No nothing. I’ll stick to the other concert streaming platforms that give you 24 hours to watch what you paid for and whom also have very clear instructions.

Rethink your “20 Minute” Window. This app gives you 20 minutes to buy your tickets if you’re on a waitlist. The 20 minutes starts from when you are emailed. I have 0 idea how someone is supposed to drop everything in the middle of the workday, be staring at their email, and have your credit card information in 20 minutes. This is nearly impossible for people with mobility issues. Accessibility with people who are disabled/limited mobility is required. Think about how your app can be ableist and be better.

Dice Customer service rocks.. Dice always comes through every time I change my mind about a show or need to alter my ticket purchase. Shout to Nora at Dice! She has helped me a few times and she is always very responsive and super fast to get the issue done. Honestly, top notch for such a large volume of shows listed throughout the site. Keep it up!!!

No refund (sick with covid). I recently made a purchase to attend an event and the event was cancelled due to weather. They rescheduled the event to another date and now I’m sick with covid and after submitting my information as requested ( my test results as well as the message from NYS to isolate) they denied my refund anyway. This type of behavior is applying and unfair and i WILL fight this to the end because it’s about principal and having empathy for fellow human beings. I’m so disappointed in this company as I’ve been going to events at the Brooklyn mirage for YEARS! I’ll never give this place another dime of my money!

Amazing Customer Service. Dice provided quick and fast customer service! I had accidentally purchased the wrong ticket and they were able to provide a one-time exception. I submitted the request and a few hours later my problem was resolved. Thank you so much! I love Dice!

The future and easy to use!. AMAZING customer service! Support was awesome and cooperative with handling my situation. I recommend this app because of the simplicity and access to many music events nearby. I love the features of showing you the Top Tracks from unheard artists that give you a chance to check out before attending the show! So excited for the future of DICE!

A joke. Bought a $100 ticket to a party. They moved the party to a completely different day. I was no longer in the city. I ask for a refund and they said that per their purchase terms they only allowed refunds if the event was canceled. I wrote back and said you moved the event to a day that I couldn’t even attend and you’re still going to keep my money? 😂 Then they wrote back and said if I had responded earlier they would have given the refund, sketchy sketchy They kept my money 😆

Great support team. I wasn’t able to make it to a show and needed a refund. I was happy they offered this and the transaction went through the same day. Very good communication during this and easy to request. I’m satisfied with the help from the staff here.

First app I actually wanted to rate. I used this app for the first time today to purchase a concert ticket. It has only features that you need and the minimalistic design makes it really easy to navigate around. The dark background and aesthetics including icons and animation is so fluid and futuristic. Keep up the good work team!

All the options in one place. Dice is great for having a way to see a bunch of events and night life in your city for any night. Any time I have no clue what to do or me and my friends need a fun move for the night, I check the app . It makes it easy to rsvp or purchase entry tickets right from the app as well. Love it

Dice Customer Service Rocks. Today I needed to send a ticket last minute to a friend and was having trouble doing so. The service team at Dice got back to me immediately and took care of it. My friend loved the extra ticket and reimbursed me immediately. The Dice team just couldn’t have been better! I recommend this app without reservation.

Took Long Enough. It will always be near impossible to completely prevent scalpers from scalping and boosting prices, but at least this app has taken the initiative to try their best. The social features help, and it’s a nice place to keep all of your shows organized. Also, kind of an unavoidable app if you’re trying to go to shows in a big city

Well Organized. Nothing to be unsatisfied about.. The App works perfectly. Fast and easy. Venues and Parties are amazing. You can see the work they put in. I’m from Argentina and as soon as i downloaded the app, i’ve been amazed by how many Dj’s pop up that i wouldn’t imagine being able to see in my stay here in LA. Amazing, 5 stars

The worst app ever. This is the worst app I have ever downloaded. An event I wanted to attend required me to use it. I tried to share a ticket I bought with a friend but it wouldn’t open on her phone and I couldn’t get it back on mine after. The app basically threw my ticket away and wouldn’t even let me put in a refund request. Completely ruined my plans for the evening and lost my money due to this ridiculous technical glitch. I will not go to events in the future that force me to use this app.

Doesn’t have same info as website. I linked to their website from a venue that uses Dice for tickets. On the Dice website, all the info about the event is there. In the app, the even doesn’t exist. When I search for the venue, it shows me other events at that venue, but not the venue itself even though the search field says it searches for venues. Also, I got on a waitlist for the event from the web, got an email asking me to download the app to get notified if I get gf the waitlist (which is why I downloaded the app), but the app shows no sign of me being on the waitlist. Poor technology execution!

Terrible App. The app crashed the minute KAYTRANADA tickets went on sale and CONTINUED TO CRASH FOR HOURS which tells me it’s not due to an overload of users it’s simply a badly made app. Every few minutes the app would say I was out of service (which was not true for me or my 3 friends across the country with the same message), a message would say “woah too may tickets, try selecting fewer tickets” when I was selected a single ticket, and like many other people I was perpetually put on waitlist which never changed. Bad app. Ruins the concert experience for its users.

Great support team. I’ve had to email the support team about a few issues (nothing wrong with the app, just some questions I’ve had,) and they’ve always been super friendly and speedy in getting back to me and helping. Really enjoy the app and how easy it is to not only buy tickets, but transfer them as well.

Ticketmaster Should Be Scared. The EASIEST ticket purchasing and storing I have ever experienced. Everything within the app is fast and streamlined to make everything as simple and convenient as possible. I will truly drive further to a venue if it means I can buy the tickets through Dice. My biggest complaint is honesty just that more places don’t use Dice.

Not bad. Good way to find shows, but… there’s no way I will let an app access all of my contacts. That seems to be the only way to send a ticket to a friend. The last thing I would do to my friends is share their contact info and put their info in the hands of who know who. The developers need to find a way to share without compromising our confidential info.

BEST TICKET COMPANY EVER!. Yo I swear to God this is the best company I’ve ever dealt with! On multiple occasions, I’ve been on the waitlist for events I’ve been dying to go to and every single time DICE has delivered. When interacting with Support, they’re extremely helpful and responsive. Never once have I had a bad experience with DICE and from here on out, I will never use another ticketing service!!

Love Dice. The app itself was glitchy until I updated it. Still a bit hard to navigate but customer service is top notch. They respond to my emails VERY quickly and are super helpful. Shout out to Max and Colleen for their assistance! In general, I appreciate the concept of the app which helps to avoid scalpers and crazy fees for ticket purchases. 10/10. Would use again.

Scam!!!. Would give 0 stars if possible. Scammed me a day of a sold out show. Said they would sell ticket up to time of show and I had other friends request tickets and they didn’t get any. So they let my unsold ticket go to waste. I lost money and people who wanted to go to the show couldn’t get that ticket. Will be avoiding any DICE tickets in the future. Tried contacting support several times the day of show and no one responds. Terrible customer service lately. It used to be good but something happened recently and not acceptable

The support team is excellent!. I accidentally sent a ticket to the wrong friend , on the day of the show, a Sunday , and she was getting on a plane within the hour. Stephen jumped all over the problem and worked with me to get the ticket back so quickly and easily.

Poor communication. Their response to emails is horrible so there’s no way to really contact for help. I’m trying to transfer my ticket to a friend or get a refund but it’s on waitlist so I can’t. It also won’t let me take my ticket off waitlist. I’m not trying to get my tickets returned to me 2 hours before the event because waitlist doesn’t work. I put my ticket on waitlist days ago and there have been no updates. It’s literally ONE ticket. My friends put it on yesterday and had all multiple tickets sold even though mine was on waitlist first for the same presale price.

Responsive & Helpful Customer Support. Had a question regarding an event’s indoor/outdoor status. Dice customer service responded almost immediately. Although the service rep didn’t know the answer he gave me contact info to find out. The info provided led to an immediate response from the event organizer. Super thankful and pleased!

Amazing Customer Service. Very easy to navigate, including transferring tickets if necessary. No glitches. I reached out to customer service about a transaction error. They responded and resolved the issue in under 12 hours. Highly recommend this app for ticket purchases!

No Refunds - Horrible Customer Service. I submitted a valid medical note about not being able to attend an event that used them for tickets, and asking for a refund through the option they provided. They waited til after the event passed to reply - They told me NO REFUNDS and JUST FORWARD MY TICKET TO A FRIEND IN THE FUTURE INSTEAD OF ASKING FOR THIS! This is my note back to DICE after they declined to not refund: That’s not at all what I expected to hear. It’s a bogus policy that a medical document about not being able to walk doesn’t constitute a refund. I submitted valid information, about an injury that wasn’t my fault, for not being able to come to the event. My doctor’s office was also closed since Friday, so I know no one from DICE actually called them to look into this. Whoever declined my submit definitely doesn’t have the customer’s interest at heart. Leaving this in a review and omitting DICE’s platform from anything I use in the future. Happy Holidays!

Not recommended. No customer service number , incompetent online customer team. They were not able to help me access my old account , after changing my number and trying to access by email I had to reach out to get access they didn’t help and they didn’t even bother reply to the last two emails adding on it response is very delayed and out of subject each time. I lost 3 tickets in this process 300$+ use other apps not reliable when you need support

Great Customer Service!. I was provided excellent customer service by Dice! All responses were prompt, professional, and fair! Cindy and Gosia were kind enough to switch the tickets I had to the correct ones, they were understanding and let me off with ease, knowing I no longer had to stress about it during my vacation! 🙏🏻

NYE in a new place. I am travel nurse and I recently relocated to Miami, Fl. I wanted for this NYE to be special bc I am spending it with a friend who was willing open their home to me here in Miami. We purchased tickets for club Space, unaware of the specific entry times…and I have to thank the people at Dice for going above and beyond to assist us with being able to celebrate the New Year as we intended. Thank you so much to Dice and Space nightclub🙏

Amazing customer support. The personal attention and support from this company has been an amazing experience. I wish more companies took the time as the great people of DICE. They answered all of my questions and concerns in a timely and professional matter I would rate them a 10 if I could!

Amazing customer service and checkout process. Bought a total of 4 tickets, but accidentally bought 2 of them for the wrong date. Was able to get in contact with an customer service associate who switched it within 15min of me sending them an email. Checkout process was smooth and easy to use on the iphone