GE Pharmacy App Reviews

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Love the convenience. It’s very convenient for refills and checking on past prescriptions, i.e. when did I get that antibiotic?!?!?

Buggy and confusing. Whether it lets you fill a prescription online seems to depend on what kind of mood the app is in. Sometimes it works, sometimes it doesn’t. When it does work, it presents you with a numeric keypad to enter your RX number, but when you’re done, the keypad doesn’t go away, and there’s no obvious way to submit your request. It wasn’t until multiple frustrating attempts that I discovered that the Submit button was hidden behind the keypad, and you have to scroll up to be able to even see it. That is not a good UI.

Use it to manage family's meds. Works great. No issues. Love being able to check when a refill is due and with one click, it's refilled, I get the alert when it's ready for pickup. Slick and very useful.

Great app!!. This app is fantastic! Very easy to use and reminds me to refill my prescriptions. What more can you ask for?!?!

Crashes often. When it works, this app makes managing and renewing prescriptions a breeze. Problem is, it crashes frequently and updates to fix bugs are rare (last update at this writing was 1 month ago) it has been over a week sine I was able to even check my refill needs.

Done. Idk what happened, but this app and the pharmacy itself are about worthless now. It takes 4+ days to get my scripts filled, and there’s no communication. I ordered 3 refills December 28. One was filled almost immediately. Great. When I picked up they said the other ones would need authorized by the doctor. It’s been a few days so I went into the app to check the status. One said it was filled, but I never received a notification. The other has disappeared completely. I’ve tried 2-3 different emails and phone numbers to complain, and everyone tells me they’re not the correct contact for app and pharmacy complaints. But no one seems to have that number 🤷🏻‍♀️ As a chronically ill person, stay away from Giant Eagle. They will not help you manage your illness.

Wow, it actually got worse!!!. Not sure why you felt like you had to change the app, but the one you had before that you no longer support worked just fine for me. This new version forced me to sign up again, and it doesn't have any of my prescriptions in it. How exactly does that help me? Think I'm going to switch back to CVS.

Acceptable except. Transferring a prescription is okay until you enter the date you were born. Instead of simply typing the date you must toggle through their stupid calendar from TODAYS DATE all the way month by month back to the month and year you were born. If you are over the age of 40 it would take a shorter to just drive to the pharmacy and requesting a transfer

FoodieFritz. Been using GE Pharmacy (Streetsboro)for over ten years; always great experience. Just downloaded their app and now it’s all even easier. Very Boomer friendly; just put my prescription numbers in and send and they’re ready to pickup. You can choose ASAP or next business day.

Please just try. There are so many bugs it’s painful to use. It should be pretty straight forward but they make it difficult. I’ve had a prescription stuck in refill limbo for a year now and trying to refill my prescription is a pain, because it won’t rid of the outdated rx

Works Fine. I have no complaints about the app. It works as expected. Allows me to renew my prescriptions and check on their status from my device.

Great App, Fantastic Pharmacy. App is easy to navigate which makes refilling my prescriptions fast and easy. After 30 years of Rite Aid and consistently bad service and shortage of medications I switched to GE pharmacy and it was a great decision. They ALWAYS have my medications and are very friendly.

Worst update ever. You took something that was wonderful and exchanged it for a piece of crap. The old one I would be able to see when my scripts were filled which was a huge help to me. That way I wouldn’t have to waste gas going to pick up prescriptions that aren’t there. Not only that but I no longer get notifications even though I have them set up in my account. So for a busy mom, like myself, who relies on these things I feel let down. This is a huge disappointment. Go back to the old version where nothing was wrong.

Works good for me. This app works fine for me. Isn't slow, refills always go through, and it makes it a lot easier for me than going in, asking them to refill and then having to wait. It's a good app and it serves its purpose well.

Needs work, by someone who cares. The app has a feature to transfer prescriptions from another pharmacy, which would be convenient, IF IT WORKED. I was told by my local GE Pharmacy, “You can’t do that. We need to call the other pharmacy.” Businesses want a consumer app to frustrate the consumer, at least that’s the way it appears in many ways because few of them work properly. Need some frustration? Download this app.

arthurtom. I find that this app, not unlike any other item I have used in my life, once I read the instructions and understand the controls, it works seamlessly to manage my prescriptions.

Needs to be updated. This app needs to be updated for larger screens and it has a few glaring bugs that need to be fixed. Crashes frequently and takes a very long time to load at times.

Doesn’t work half of the time. When it lets you login it is great. Unfortunately half of the time it buffers for a long time then says uh oh something went wrong. It’s faster to long in to my account through the website most of the time.

Still Needs A Lot of Work. The updated version of this app is a step in the right direction, but it has somehow made refilling my prescriptions more confusing. And, to top that off, the app no longer tells me when my prescriptions are ready for pickup. Please fix these problems and improve the app.

Problems. Since the latest update, it looks nice, but the app isn’t working properly. I’ve ordered several refills on the app that never moved past “rx in process”. I finally called the pharmacy to see when they’d be ready & they said the refill request never came through on their end. Ugh. It also takes forever to get logged in.

Great app. Very to use! Simple to keep track of prescriptions and refill requests. The alerts are very helpful to know as soon as your prescription gets filled.

Problematic app. Even after talking with the tech support this app along with the page on the website still has an error when trying to refill a prescription. Message says it will be placed in the queue but does not get filled. Keep trying to update my phone number for text alerts but keep getting an error. Called the customer service number and they are just as useless.

Can’t make an account. I tried to set up an account and it said my email was associated with another account. I went to the sign in screen and clicked forgot password and it says “we’re sorry, we do not recognize that email. Please try again or create an account.” This app is useless to me.

Needs an update ASAP. I still get push notifications when I’m due for refills, but when I try to open the app to actually request a refill, it crashes EVERY TIME. Aside from the notifications, it’s completely useless to me until bugs are fixed!

Works GREAT for us!!! 🎉🎉🎉. Downloaded the app in October after switching to Giant Eagle Pharmacy because of insurance negotiations. I'm very happy that we were forced to switch since the Giant Eagle is right outside our neighborhood. I have two kids with multiple prescriptions each. It shows them all - including those on hold and allows me to manage them quite easily. When I get a text reminder, I view the Rx in the app first before requesting a refill. Makes things much easier than our previous national pharmacy. 😊😊😊

Needs new app completely. This app is terrible!! Half the time it doesn't even work! And when it does work, majority of the time is kicks you off. If you go into account settings to have you prescriptions sent my email or text to let you know they're ready for pick up or whatever. Like that's pointless. I've been trying to put in my number for text for probably 6 months and it still won't work. This app just needs a makeover, a serious one!

Worst app ever. Since this app seems to keep forgetting that I've already reviewed it twice before, and it continues to remind me every single time I try to use it, I will acquiesce and write yet another review and lower my rating from two stars to one. This app is horrible! I cannot effectively renew my prescriptions (the only real reason I would ever need it), nor can I even look up my list of current prescriptions (what could be a nice side benefit, e.g., if I'm filling out paperwork at a doctor's office and need to write down my current prescriptions). So then: what other possible use could I have for this completely ineffective app?

Primary person. When I did the update the app changed the primary person on the account to my child. I cannot change it back to me. There is no option to change the primary account keeper in the app for iPhone.

Refills. On the old app you could submit a prescription that has zero refills. It would just say do you want us to Contact your doctor just like it does over the phone. New app just says sorry. Please call pharmacy. Why have the if if I can’t use it to refill prescription

Can’t access App. Downloaded the app fine on iPhone 6 but can not log in. Tried to set a new account but it says I already have an account with that email try again. Tried several times and no luck. Tried to access my password in case it was wrong and it says I have no account by that email. I give up!

Great help!. This app makes having lots of prescriptions SO much easier to deal with!

Needs attention!!!. The app crashes regularly and is usually very slow!! I also always have to call the pharmacy to double check to see if my refill submissions actually went through because it's hit or miss. Several trips to pick up my refills only to find that the refill requests somehow never went through and I learned my lesson!

Great app. Recently had open heart surgery and had many prescriptions to fill. App notifications cut down our travel time to pharmacies and I specially the pharmacists at Giant Eagle- Canfield for a job well done!! Thanks again

Could Do Much More. The app does the basics, but it could provide more detail, permit more accurate info such as prescribing physicians (old names for old, not still being taken meds), more detail and a better way to view the history of current prescriptions and hidden ones separately. This is just far too basic an app for what can actually be designed these days. A little work could make this much more helpful to where a call to then pharmacy isn’t something that is mandatory and not an actual choice.

Accessibility please. I just downloaded the app. I believe it’ll do what I want. However the app really needs to have a better compatibility with voiceover software. This app is somewhat tricky to use with the screen reader on, (and I will always keep the screen reader on.) I would like to see an easier to use, easier to navigate app.

Totally useless. Status bar shows orders from last month as still in process even though they were picked up weeks ago. No information today about refills ordered yesterday. Placing orders online is no better. Online orders were received and then canceled by the system without the pharmacy staff knowing anything about them. They said lots of customers had same problem. One person who works in the pharmacy said it is best to place orders by phone.

It's ok.. I've been using this app for about two years now. I love the convenience of ordering prescription refills online, but the app moves so slow it's almost easier to do it by phone.

Walgreens Customer. My elderly mother uses Giant Eagle Pharmacy exclusively and will not change. I just watched her on the phone trying to refill two prescriptions. It was ridiculous how much she had to type in to the phone. With my Walgreens app, anytime I need a refill, I can scan the barcode and it automatically submits the refill. In trying to set up a giant eagle pharmacy account for my mother, it asked for the RX number. For which one of her numerous meds? It is ridiculous that I have to type all of those in! This app would be so useful to her, but it is not practical to try to set up an account for someone who has multiple prescriptions. This should be addressed. If you’re not sure how to do it, check with Walgreens.

This APP needs attention!. I downloaded this app on the advice of the Pharmacy to help manage my prescriptions. The initial setup is really straightforward. Then the issues begin: It shows almost all prescriptions that you have had filled. So it's necessary to hide the ones that are no longer valid. Very time consuming. The speed of this APP is slower than the slowest snail. It takes forever to load and then update if you made changes. I tried to renew my first prescription and it didn't go through, it showed system error. I tried again and experienced the same results. I have been unable to set up Auto Refills. I had to call the Pharmacy to get this completed. The feature I find valuable is how many days left until next refill. This way I don't have to look at each bottle in the cabinet. If Giant Eagle would spend some time on fixing these bugs and make it a bit more user friendly then it would be a great APP. The Pharmacy told me they have doing a system wide update so I hope they get the store portion updated then focus on the APP. There is a ton of room for improvement.

Does what it should but could be way better. I gave this app 3 stars because I think it serves it's basic purposes. I can access my prescriptions and refill them when I need, which is the main purpose of the app. However, this app has a lot of issues and tweaks that need to be updated as well. I can see from their version history that they don't update this app much. Here are some things that need changed: 1. The app is sometimes laggy, as others have reported. 2. I can't delete people from my 'doctors' list because it says they prescribe me a current active prescription, even though they don't. 3. Having to hide/unhide your own prescriptions is annoying and the system doesn't sync well with active vs inactive prescriptions well. 4. I can't ungrant someone acesss from managing my profile. 5. The app just looks outdated and there's just a lot of unnecessary errors or inconveniences that just shouldn't be there. They need to update the look and mainly the overall prescription look/functionality. If you don't fix these things then consumers will go to someone who has a better app, which there are some companies that do.

Getting better. Improvements have made this app better . I like it that we can add family members to help centrally manage prescriptions .

This app is an accessibility nightmare!. Because of this app's numerous failures with the built-in screen reader, VoiceOver, blind customers of this pharmacy are forced to abrogate much of their privacy by dealing with telephone calls rather than being able to independently and privately take care of prescription refills, etc. This would be less than a one star app if it were possible for me to rate it so..

Giant Eagle App is a Real Convenience. I was really happy to find this app for my prescription needs. One review mentioned slow times and looking out of date. I’ve not seen or used any other pharmacy sites for comparison but I know that All sites online experience sluggishness some times. I think the appearance of this site is professional, easy to use and has what I need with no extra steps to reach my desired goal.

Issues. Version 2.3 has issues. I’m on iOS 11.1.1 on an iPhone X At first I was just disappointed because I couldn’t have GiantEagle request refills from my doctor as you could on the prior version. Now today the app won’t go past the GiantEagle logo screen it starts on. Although the interface was outdated I WAS content with the app.

How do I even log in?. Says I already have an account, but when I try to login. It tells me my account doesn’t exist. Try to reset password, it says can’t find my account. But it works just fine on giant eagles website

Could be better. This app functions pretty well on a basic level. It’s nice to be able to manage family prescriptions in one place and the refill process is relatively easy. It is a bit annoying having to see multiples of the same prescription listed even though they are expired. There is an option to hide prescriptions however I have hidden them only to have them reappear again. It would also be nice to manage the auto refill option. The prescriptions do not list whether they are on auto refill and this option cannot be added or deleted from any prescriptions on the app. It appears as though the app is not updated on a regular basis.

The app won't open. I have had the app for a couple years. Today it will not open for me even after deleting and reinstalling. I didn't see how else to report the issue.

Needs improvement. It works. Just not well. It does what it needs to eventually but you have to get used to quirks it has. It is slow to load my meds list (I do have a lot of meds), sometimes it will tell me it can’t process a refill when it has and it always tells me that a refill will be processed after they get it approved by my doctor. My wish list: Being able to put things on auto refill, being able to fill prescriptions that are on hold and to be able to print med lists and med expense list.

It needs work!. I do love this app, it is very convenient when you have a job that doesn’t allow you to make calls. The only improvments I would llike to see is to be able to make notes when refilling medications. Along with speed; it shouldn’t take 5 minuets to try to refill one medication.

Where’s the “Hide Prescription”. App used to be great. I was able to “hide” prescriptions that no longer are needed or have no refills left. Now, since the most recent update that feature is gone. So I have this huge list of prescriptions contesting my list and it makes it frustrating to figure out which ones are current. Contemplating using a different pharmacy all together now. Please fix or lose a big customer. Thank you

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Doesn’t work for refills. I have 2 refills left but it doesn’t offer me the “Refill” button. It only displays “Request new Rx”. Useless to submit refill requests. It used to work just fine.

Worst app ever. This is by far one of the worst apps I have ever used. It is not at all user friendly, confusing, you cannot delete scripts you no longer take and the updates do absolutely nothing

Much worse. The old version was much better! Also, would you PLEASE optimize this for the X!!

Great. Love the app

Great job. The pharmacy is doing a great work keep up the great job

RX App. Handy app. Somewhat cumbersome to navigate but information can be found.

Missing features. Price and quantity are not displayed for prescriptions that are ready to pickup.

Mostly Frozen. Most of the time the app doesn’t open after every IOS upgrade.

Can't access. App tells me to download update but won't allow me! Can't see any of my information from previous app.

Terrible App. This app is the worst app I have ever used. I can't change any information after my name change and phone number change. Therefore, all my medical texts are being sent to someone else and I can't do anything with my account!

Used to work. I am now unable to use this app because it immediately crashes upon opening

Terrible. Not only is the app bad. The automatic refill service is bad as well. Disappointed in all Giant Eagle’s apps.

Easy to use. Easy to use.

Pharmacy App. Works pretty well. There are some differences between what the phone shows and the pharmacy. Loads very slowly. Like that it also keeps track of wife's prescriptions.

App crashing every time. This app just started crashing every time I go to use it. Loved it for the past several years that I have used it. Now needs fixed big time.

App review. I love it it makes things so much easier.

RX App. I lost all my previous prescriptions. Only ones I have access to are the newest ones.

Very Useful. Very useful and helpful to keep my Moms medicine in line!

Can't open. The app will not open at all. It looks like it briefly wants to open then just takes me to my main screen. Can't even do a full review.

Crashes. Needs work. All of the Giant Eagle apps are crashing.

Very Insececure App. There is nowhere in the app or on their website to change your email address or password. Yet there's all of your Rx's.

Terrible. The minute I open the app it automatically crashes and closes. Absolutely terrible!!!!

This is amazing. I love this app. I am on quite a few medicines and this app helps to keep their refills straight. The text reminders are nice as well, although I have one small complaint about those. They keep sending me reminders for one particular med that isn't due for a refill. I'm pretty sure it's sending it twice a month for some reason. When I talked to the pharmacy staff they said they can't fix it, only corporate. It's annoying and your local pharmacists should be given the ability to correct this in the computer somehow. Other than that I've had no problems with this app and will recommend it to anyone I know.

Can't sign in. Doesn't allow me to sign in.

Horrible app. If this app would actually WORK maybe I could tell you how good or bad it is. The app doesn’t work at all. It just sits there and spins and eventually I get a button that says OK. When you click OK nothing happens. Very aggravating.

Latest version.. I open the app and it’s telling me to go to the App Store to download latest version because the current one isn’t supported. I open App Store, there is no update.

Easy to use and refill prescriptions. I love the ease of use and how easy it is to refill my prescriptions

Slow loading. Constantly logs me out.. App is good in its purpose. However. It loads very slow, is often unresponsive, and logs me out every time I close it. Only use it bc there is no alternative.

Convenient. Great app for my needs. I don't have to call. I can see when I need refills without looking at the bottles.

Worst App on my phone. Connects 1 out of 10 tries.

Easy to use. Simple to navigate. Only neg I have sometime it does not keep my password remembered long enough

Would be nice if iccd pay on app for my prescriptions.. I like this app. Simply because I can see all of my prescriptions as well as renew and refill under one roof. You can now see just how much you owe per prescription on the app which is very helpful. What I do want to see added is how much total I would owe for that. Sometimes I have a bulk order of prescriptions that I refill at once. And not everything is $0 co-pay. So if more than one prescription has a co-pay it would be smart if Giant Eagle could put in just how much the patient would have to pay total. And it would be even better if a patient is able to pay online. For me this would be convenient because transportation is limited to me. Not always can I get to the pharmacy in person to pay and pick up. I have been relying on my sister to pick up my stuff for me. And I were several times where my card will not go through for whatever reason and she would have to pay on my behalf. If you’re able to pay for groceries on the Giant Eagle Grocery app this should not be any different. I can’t tell you how convenient it is to be able to pay for groceries online and have my sister pick it up for me. So if giant eagle can put it in an online payment system for their pharmacy app that would make me really happy. I know and understand that some patients might not be able to pay for their prescriptions online for whatever reason. Especially if the co-pay is over $100. That being said for whatever reason if a patient cannot pay online it is the pharmacy‘s job to contact that patient chart them that The payment might be over $100 and that there is options to reduce that such as Good Rx. Good Rx is nice but only the pharmacy can activate the coupon for the patient. So if a patient is reliant on services like Good Rx and Pharmacy will still have to communicate with the patient over the phone or in person.

Terrible. This app is terrible!!! They need to make it easier, faster and add more information. Walgreens has the best app for prescriptions. Apps r supposed to make ppl’s lives easier. Wouldn’t even use this if it wasn’t for my stupid insurance company requiring me to get my prescriptions here.

Terrible. App used to be good, but now few things work properly. Can’t delete outdated scripts. Erroneous info on status of scripts. Can’t edit info. Terrible.

Super app. This is a super app! It lists all of your prescriptions and details in one spot. You can avoid automated machines and just click refill instead. Much easier. It will send you reminders for your dosage, refills and even appointments. It also has a screen with a list of all of your physicians, addresses, phone numbers, specialities in one place. Then you can add your next appointment it sends you reminders and you can also add notes. It's so convenient when you're at the doctors or filling out forms and need all of that information. It's all in one place accessible with a click. You always carry your phone lol. Definitely a great app!!! CON: you can't print a list of physicians or rxs from the app. That would be a plus for emergencies.

Great App. I love this app. It helps me keep track of refills and all the medicines we are taking.

Used to work. I can't log in, it won't accept my password. Tried emailing help and they were NO help at all. Waste of time

GE pharmacy. Does what you need

IPhone X. Doesn’t work at all on iPhone X. Hangs on title screen.

Login problems. The latest version of this app won’t let me login ! Giant Eagle apps give me more problems than any app I have on my phone . Please fix these apps.

Never works. This is constantly locking up and half the time it doesn't have correct prescriptions listed

Won’t work. It keeps crashing

How do I even log in?. Says I already have an account, but when I try to login. It tells me my account doesn’t exist. Try to reset password, it says can’t find my account. But it works just fine on giant eagles website

NEEDS FIXED ASAP. App is crashing every lease fix!

Can't sign in. Unable to sign in - email support not helpful.

Not up to Eagle standards. Stinks when it decides to work.

Can't sign in. Why can't I sign in anymore? Neither can my husband on his app

Won't load. This app doesn't load.

Keeps crashing. The app keeps crashing anytime I open it. I also placed an order for a refill and it took the refill but it's not in my refill progress

Poorly designed. Extremely slow, ends up with duplicate drug names constantly, just seems to be poorly designed. Needs an overhaul.