The Fresh Grocer App Reviews

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Highly frustrated. This app has been inoperable for more than a month now (to my knowledge). I use this app every two to three weeks spending nearly $200 everytime (I dont have a problem with that at all because it is so convenient for me as I dont have a vehicle right now)or at least it used to be. It will start to malfunction at the “pay method” option. After calling, you are told to use the desktop version. Its annoying and highly inconvenient. Can’t use the desktop version because for some reason my number is linked to someone else. PLEASE FIX THIS APP. I love it and I’m sure I am not the only one with this problem. Edit 8/4/18 At what point are you going to fix this app? As i stated its highly inconvenient and you are about to lose a customer.

The Freshgrocer. This app is horrible for grocery shopping very hard to get the digital coupons and when you do it is not available in this even if is in the weekly flyer. If you click on a item a different item comes or it is frozen . Time consuming Out of all the groceries app yours is the worst for shopping

Not working. The app is not up to date. The last time they update the software was 2017. Can add my price club into the app.

The Fresh Grocer app. Much much better than the previous app.

Where’s my card?. One thing I always used - my Fresh Grocer card on the app. Now I have to enter my phone number on the grimy key pad. Also, I know what products the store has but when I search they don’t come up.

Digital coupons. Please fix the digital coupon section: not able to see all coupons that are available scrolling is limited when clearly there are more coupons at the bottom of the page.

Price Plus Card no longer available in App. Just upgraded to this new version & it no longer has an option to display the Price Plus card for scanning? The prior version provided this option & I found it was extremely useful as I do not like to carry around every loyalty card in creation. Please bring this feature back as soon as possible. Thanks!

Price plus card. The card is jot in the app. The store is related to ShopRite and they have it should make card available on app

Terrible. This app is horrific. Almost nothing works. The digital coupons are very difficult to work with; you need to trick it into scrolling properly, there’s no easy way to see which ones you’ve already clipped, and most incredible there is NO search function! The price check feature has never worked (at least not for my default supermarket). When your contact with the current developer runs out you should throw this thing in the trash and clone ShopRite’s app—it’s not perfect but it’s a hundred times better than this one.

doesn’t seem to accept the shoprite price plus card. i don’t really understand why this is still an issue. they don’t seem to find this issue serious enough to want to fix it. i’d imagine they’re losing a lot of money behind this. i’ve taken my business to Giant Peapod!

Would give zero stars. Worthless. I can’t register my Fresh Grocer card using my ShopRite info. I called and held on forever with no response. Emailed with no response. Asked at the desk and was told to start a new registration. I CAN’T REGISTER IT BECAUSE I AM TOLD MY DATA DOESN’T MAYCH!!!! Are you people even trying?!

Very poor app. The ap to place a pickup order is terrible and not a credit to a fine establishment. I hav3 been trying to place an order for 6 weeks and can’t secure a pick up time. Ap only shows a window for 5 days out when all appointments are sold out. Calls to store indicate your 4 to 6 weeks out for pick ups. Calls to your tech line are never answered. Why don’t you just take the program down instead of having people waste their time trying to get a delivery. Guess you’re overwhelmed but what about trying to relieve your customer’s frustrations trying to do business with you. Very Very disappointing!

Great concept. Terrible app.. The app freezes regularly and when it doesn’t, you get all the way to the pay method only to get an error...EVERY TIME! I have had the app for 5 months and have NEVER been able to checkout completely whether I use pickup or delivery.

Horrible. This app is horrible! All it does is glitch! Constantly searches and tries to buffer, and then still posts messages about not being able to find addresses. I haven’t had successful use if this app in months!

Error with digital coupons. This new app is a step back from the old app. I keep getting an error when trying to access the digital coupon section.

Digital coupon issue. Issues with digital coupons, it keeps saying I'm not connected to the internet when I am connected, please fix this issue

Home Shopper. Fresh Grocer, Wyncote,Pa. employees that always assist me with customer service, shopping & delivery are extremely courteous , helpful, patient, attentive and kind .👍🏽👍🏽

Can’t log in. Signed up and couldn’t log in bc my password wasn’t valid. Tried using the forgot password tab and it says there isn’t an account under that email. Tried to open an account again, thinking it never registered and it says there’s already an account under that email. App support is a dead end, and you can’t use the app without an account. So basically this is useless.

Every time I open the app I have to sign in. Every time I go to use the app I have to login. It’s annoying that it times out so quickly. Each time I’ve logged in I have checked off the “keep me signed in” box and still when I close out and open it back up I am required to log back in. This is not convenient when I’m getting ready to check out and I need to show my barcode. This has also prevents me from choosing to shop at Fresh Grocer regularly as it is annoying to re-login when I was to clip coupons. The app should make my shopping experience easier not more stressful and time consuming.

Too many bugs and poor UI. Very poorly designed app. Looks nice but many functions doesn’t work and no pop up error explanation when user made (very important UI perspective to have stress free engagement!!). The map function doesn’t work, digital coupons doesn’t work, etc etc. The App designer needs a major version up! Good luck.

Since Update won’t work. Before the new update and password change this app was fine never had an issue. Since having to change my password and update the app all I get is from problems. I can’t see my old or new orders get an error message. It’s like this one the website too. Please fix this problem.

No good. Horrible is all I can say store looks great can never load coupons

So many issues. I’m logged in on fresh grocer app yet every time I go to view the digital coupons I have to login AGAIN even though I’m already logged in. Too many times when I go to login to download the coupons I get a “400 bad request” and then I’m out of luck and can’t use coupons for that weeks groceries. This atrocious app is costing me $$$$$ because I can’t download coupons! Ridiculous

The least you could do is get the weekly ad right. The least you could do is get the weekly ad right , wasted 20 minutes of my lunch while employees tried to figure out why the sales weren’t coming off. They ended up not giving me the discount advertised just because it didn’t ring up that way so I left everything at counter.

Can't register. How come I can't register my fresh grocer card on line keep saying unable to register you at this time so what is going on please get back to me

Fresh Grocer Card. Just downloaded the new updated Fresh Grocer app. Where did the digital Fresh Grocer member card go?

Can’t download app.. Had the app downloaded. Then I had to change password. Did so. When I signed in kept saying error message. Tried several times. Giving up but annoyed because I could be saving money. Don’t get it. Something that should be so simple turns out to be so complicated.

I hate this app. I be been using this app for almost a year now it like every time it’s gets Worse and Worse it’s so hard to find anything and if you find it it don’t allow you to pout it in your cart I still can’t put my Price plus card on so I don’t get any savings and now my food is getting delivered hours later and I don’t even get a courtesy call

Can’t clip coupons 7/2/23. App is saying coupons not active to clip - I don’t know why…

Horrible Update. New Update is almost unshoppable. Seeing the circular is great, but the search is awful. Basic things just don’t show up, and you have to go through the departments to search which still doesn’t work most of the time. The old search was more thorough and I always found what I needed quickly. This update has almost doubled the time it takes me to place an order.

What is going on?. Since the whole account update and reset I have been unable to see my past orders on the app or website. I can’t even put in an online order because the people at the store say they can’t pull up my order or there was an issue with the payment not on my end though. Since the last mishaps I have been shopping elsewhere with zero issues with online orders. This has been going on for 6 months and still is happening. If it doesn’t get resolved soon I will stop shopping with Fresh Grocer!

The update was a downgrade. The new update has made the app useless. I cannot see the “department view” because it doesn’t work. Sometimes the weekly circular function doesn’t work either.

Meadow Avenue store is missing. The Meadow Avenue store is missing from the listing and map of stores to select as your favorite store when setting up the app. Please fix this asap.

I like Fresh Grocer, but here’s why I’m not happy. I like Fresh Grocer for a number of reasons. I like the prices and I especially like the deli. Everyone is friendly. But—-and I must say, I dislike the “digital coupons”. It is very unfair, especially, for people in my age bracket. I am 88 years old and was not raised with computers. I am not good with electronic gadgets so as a result unless someone does it for me, I end up paying more for my purchases. Not fair in my opinion. I know most supermarkets are using the “digital” which means that some people are paying more than others. My suggestion— in addition to the digital, offer paper coupons for the same “digital” items. I don’t mind clipping coupons. That’s all. R Shopper at Fresh Grocer in Washington Township

Who thought this was a good app to switch to?. Just went to load weekly coupons and ONCE AGAIN got “404 error” message. Delete app. Go to App Store. Reload app. Repeat every 4th or 5th time you use this awful app. Remember to go to the ShopRite if making a list longer than ten items as their app won’t make your head spin with its stupidity.

Very difficult to access. I have not been able to load the digital coupons dispute numerous attempts including the kiosk at the store. I use this store more than before but am getting frustrated with my inability to take advantage of sales.

😫😫😫. This might be the worst app In the history of apps! You spend a ton of time adding items to your cart but can’t pay at the end? I mean who designs an app like this? It doesn’t even deserve the 1 star that I gave.

Worst app ever. This is the worst app ever because nothing ever works. Always some kind of internet connection problem and you can never download the coupons. Been having problems ever since I got this app and have tried to uninstall and reinstall and still nothing. Fix this

Digital coupon does not load. I’ve had this app for a long time now every time I try to load a coupon it says loading fail can y’all please fix that problem

Fix the freaking app. I’m trying to complete my shopping order, but every time I go to check out I get an error message saying ‘connection issues’. This is a waste of time. Ya’ll gotta get it together. I guess Giants will get my money. Update: still terrible. Can’t complete orders on the app and I guess the developers don’t care. Stopped shopping here.

Doesn’t keep you signed in. I keep clicking to keep myself signed in. It never works. Every time I want to add coupons, I have to have the password resent. It takes a very long time (at least an hour) for the update email to be sent.

New app - nope. Way to take a perfectly fine functioning app and make it unusable. Btw, where is my card number found in the app? It’s kind of a useful but if I do.

Review of app. Worst app ever attempted to use. Unable to use. Can’t register. Says not able to recognize email. Then attempted to register said number used was incorrect. Used the number on the key card, which is the SAME NUMBER ON MY RECEIPT when I shop. Also emailed my problem to customer service NO RESPONSE. Am considering returning to Acme, app works.

So horrible. You’d think MyGrocer, developer would have developed a process to register that takes 5 minutes max and autofills all you vital information right from your phone. Nope. Won’t be doing any weekly shopping from Fresh Grocer.

Can’t load Coupons. Why am I unable to load the coupons to the card on the app...this is basically useless...

Not useable. What incompetent wrote this thing. If there is any mismatch between the information you have on file with them and the info you enter to register your account, you are stuck. There is no help, and no way to find out what the discrepancy is. What a great way to lose customers! Guys, it’s a supermarket, not the keys to the Federal Bank!!!

No ability to add Price Plus to Wallet???. I cannot find any way to add the price plus card to the wallet, there is no prompt near the virtual card. Fresh Grocer appears to be owned or at least affiliated with Shoprite and the apps are roughly the same and they both do price plus, so I would expect since I’m able to add my shop rite price plus to the wallet that I could add the FG one...Also, clicking on app support leads to “page not found”.

Your grocer card!. It is very difficult after having a ShopRite card! Have missed savings because of this. Unfortunate because u have great meats, bakery and a very helpful staff.

Just never know when it will work. This app is very temperamental.. I have not been able to submit an order in months.. just not worth the hassle of loading your cart and then getting a slot to deliver then BOOM “we are having difficulties at this time, please try again later” ... hmmm OK I'll try again next month!

Used to work. App was clunky but used to work most of the time. New app doesn’t work at all. Trying to download coupons and it just locks up. Terrible

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Good but not good. For the past few weeks it’s been logging me out and coupon loading has been failing. Not sure what’s going on but it’s annoying

Unable to use !. The app keeps shutting down , which doesn’t allow me to use it ! Waste of time

App. Terrible app how do I get it in wallet?

App. Worst app ever used !!!

Poor App. It would be nice to use my phone instead of caring my rewards card with me, but I could never register to sign in with this app!

Terrible. I have to enter my username and password every time I want to use the app, despite choosing to stay logged in. I haven’t been able to load digital coupons for months. The app is terrible and not usable in any way. I try and scan items in the stores and it always say it can’t find the item. Literally nothing works on the app. I’d give 0 stars if I could

Doesn’t work if you have price plus. I can’t even log in since it conflicts with my price plus information. Tried to call support and no on answered.

Not a fan. Went to register and it could not identify my plus card ID, so it wouldn’t allow me to use any features in the app.

Password issues. I hate the app the password never saves and that wasn’t an issues until the change happen!

Not available on line. In the older version you could add any items on sale. Now you can’t. As far as I know, delivery’s are in Wilmington aren’t done.

App is terrible. App is terrible

App does not work at FG. I asked for help at the store and emailed corporate. The store tried to help and at corporate it fell on deaf ears.

Terrible App. App or website will not allow existing users to sign up. It will also not allow you to register a new card. They have been notified of this several times, but haven't done anything. It seems they rolled out the app before they were ready to support online and mobile shopping on a large scale. Very poor form.

FreshGrocer. Excellent

Will not send me an email to change password. Requested. Three times

Too bad I couldn’t give ZERO. WORST online shopping experience I’ve ever experienced! Absolutely DREADFUL!

Clustered and lacks support for Apple Wallet. Too much going on. Not simple. Hard to find things like your card. Slow!! Does not work with Apple Wallet.

No one can register or sign in. Today I asked for a card at customer service and to my surprise they just handed it over to me without asking any personal information. I thought that was the most convenient thing ever for a quick money saver but little did I know that I would have trouble registering on my own afterwards. The website is down I believe and the app itself does not allow me to continue my registration even though all of my info is valid and correct. It keeps saying User can not be Registered at this time. I'm glad I'm not alone in this frustration. I would like to know how to get this done because I want the convenience and option of punching in my phone number in case I forget or lose my card. Let's get it together FG!!!!!!

Prices always wrong. Every time I go to cheltenham fresh grocer I get overcharged the shelf tags are never right.

Just inadequate. Keeps telling me that I have an account when I don’t, yes I have a ShopRite account but it doesn’t recognize that information. This is just ridiculous

Worst App!. Fix the digital coupons! Fix login issues Worst App ever

Fresh Grocer. Problem signing on to site. User can not be added

Crashes on login. I cannot use this app. When I register, it only crashes. Please fix this

Can’t purchase via the app. I can complete all the steps, put items in cart, choose delivery time, but I can’t purchase. It keeps giving me an error message.

Needs update. After you sign in or register the app crashes. Deleted and reloaded turned phone off and back on still crashes. NEEDS FIX.

Proceed to checkout error fix it!!!. I can’t even proceed to checkout what is happening with this app like I need my food

Fresh Grocer. Easy to maneuver Great store very clean snd organized

failed to register. i cannot register and it always shows that user cannot be added at this time