PawSync App Reviews

Easy to navigate set up. The feeder is easy to set and the app does a good job guiding you through the process. Great customer support in quickly resolving a glitch in the app.

Unmanageable notifications and unclear technical support. Visiting their website gives no clear indication of how to get technical support. Just a general Contact Us but no option for tech support. Have a question about how to turn off a particular notification but no clue who to send the question to. Annoying when companies do this.

Wish for more functionality. I wish this app had the ability to add outside supplementary meals snacks that you might feed your cat throughout the day/week. It would give a more comprehensive idea of their caloric intake. I personally do not feed my cats solely dry food. Otherwise the app is ok for tracking and I love the convenience of the device.

Well designed app and feeder. The app is well designed and easy to use. The feeder works well and look solid. Hope team will add integration with Amazon Alexa ecosystem or Home Assistant. Also it would be nice to add option to disable lock on feeder so we can give extra meal without holding buttons for 3 seconds.

Great for keeping my cat on a consistent schedule however…. I’m not quite sure how it is for dogs but the recommended portion sizes for female cats is way too much. My vet even told me to use almost 1/10th of what was recommended. Other than that, it works great.

Limitations sometimes frustrating, gets job done. I changed the brand of dog food and recalibrated it, and it said meal sizes were now a maximum of 70 grams. Before it was 100, which is fine. I don’t really understand why there’s a max to begin with? If I want to put out 500 grams per meal, is the scale just not able to handle it? Why does it go up or down depending on the food? I’m not even mad I just want to know. Appreciate the videos on how to reset the Wi-Fi (hold both buttons down THEN hold Wi-Fi button down), had to reconnect it after changing my password.

Very hard to use. The sole purpose I bought their feeder and installed the app was to set up meal plans, but the app wouldn’t allow me to save my plans. Every time I had to click ‘save’ 2-3 times and it’s either no response or it saved multiple plans without any meal information. Don’t buy this product.

Works perfect. I love the app.

App needs improvement. The feeder is great but the app needs improvement. The red light on the feeder is on more often than not. After consulting the app, I fill the feeder, zero out the bowl, etc. the light is still on. Even more annoying is every few weeks, we need to log back into the app with our password. It’s the only app I have that does that. Fix these bugs (yes, they’re bugs) and I’ll up my rating to 5 stars.

No option to ask questions for help in CA. Only contact is for businesses or foreign. The red and blue lights are not turning off after I refilled the device, and followed instructions to recalibrate I cannot communicate with anyone for help

Notification errors & UI tweaks. First off, why do I constantly get notifications to clean the feeder after I have just cleaned it, and more importantly, don't have them enabled?!?! The app lets you be rather nuanced about which notifications you receive, but I can't stress how incredibly annoying it is to get inaccurate, unwanted notifications daily. Some of the app's UI seems unintuitive to me, leading me to spend a while searching for how to do something. Also, I don't understand why you cannot manually edit recorded feedings. It would be nice to be able to adjust it for a feeding when, say, the feeder is drying after you cleaned it, so the meal is not recorded.

App is easy to use but there’s bugs. I love the layout and functionality of the app. I also enjoy tracking my pet’s food consumption and being able to ensure she’s fed while I’m at work. But my issue is with the meal tracking feature itself. The bowl has been empty for nearly an hour since her last feeding, and I’m getting notifications of volumes of food she “just” ate. Moments ago it told me she ate “0.7 oz of food in 1.5 minutes” which is impossible because A. It’s empty, and B. Her feeding is only 0.4oz per meal. The app is up to date, I’ve zeroed out the bowl, I’ve unplugged and replugged in the feeder and it’s not correcting itself. It’s been days of adjustments, updates, and resets. Still no improvement. Still multiple false notifications.

Very good app. Very good app, makes my cats healthier and healthier

Almost Slick. The feeder itself is great, but this app is very frustrating. Every single button or action phones to servers and takes a few seconds to load. This is mildly annoying normally, but becomes very painful when facing issues in the app and having to retry things multiple times. Loading errors don't display as errors, they just return no info. Unable to delete false meals triggered by foreign object falling into feeding bowl. No ability to export meal history. At one point, the meal plan had disappeared. I tried multiple different ways to find it, only to accept it was deleted. I triggered a manual extra meal, then finally the full meal plan re-appeared.

Firmware Update Kills Feeder. Loved it until today when nothing I do seems to work to reset this feeder. I did the update through the app and was never able to connect again. Been using it several months.

I have problems with my zero-out function. It has been almost 3 months that my pawsync feeder won't bypass the zero-out. My device version is 10.0.27(10.0.27), and the app is fully updated please help me out I have been a beta tester for more than a year, and I have been using this device for a while.

Developers should promise to release API. Decent product but what happens if they get bought, stop support or whatever. Great hardware, accurate, reasonably reliable. They need to state that the access to the feeder will go on even if they stop supporting it by promising a release of API to open source. All the features run through the Pawsync servers, multiple feeding schedules, notifications, on demand feeding, record keeping. Maybe the product will keep feeding the one schedule if the servers or internet or even electricity is down, but it's still ewaste without a server.

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