JB Hi-Fi Mobile App Reviews

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Bad interface. The worst interface, difficult to explore, 0 intuitive

Rip off. I am travelling overseas with an e-sim yet every day I get charged $10 for international roaming charges. It says it provides unlimited standard calls a 2 go roaming. The 2 times I needed to call to sort out accommodation I got a message that I could not call a country outside Australia.

Had the app for less than 5 minutes. I cannot stand app that's make you sign away your life just to open them. The second you open the app it makes you sign in before allowing you to do anything, after giving it every little bit of info about me it's says "this doesn't match our records" which makes no sense because i was making a new account and you SHOULDNT have any info on me already 0/5 stars. STOP TAKIMG CUSTOMERS INFORMATION

Convoluted. Nowhere to cancel my international calling pack Went via Chat and the consultant could not help Asked me to restart app and proceed from there I re started app twice and still not able to amend plan!!! Terrible service and app!

Technically incompetent and functionally useless. The app fails at the most fundamental task actually tracking data. The monthly usage view is a complete farce. - it routinely shows you less than your months actually. For instance you may only get 12 days of data for that month. The recorder features don’t actually align with the data usage , which makes the entire system pointless. Customer service is even worse , they don’t analyse logs, they don’t investigate discrepancies and they don’t understand the issues you report. Instead, they ignore technical details and bounce you two teams that are equally untrained. No escalation., no investigation., no diagnosis, no resolution. Since June 2025 my account has recurring job data transfers at the same time daily, a precise repeating pattern that any confidence system should flag instantly. Half my data allowance disappears every month mid month and leaving the service throttled or unusable. This is not a system glitch. This is systematic fail in data tracking and account monitoring. If accuracy accountability and any basic technical competency, matter’s to you avoid this app change providers.

Worst App in History. Fails to sign in with my details that work fine on the web, and then when i try to get help they ignore everything i say and just talk like a robot reading a script. They are not helpful and they are actually quite rude and have no clue what they are doing. They refuse to honour requests to delete personal info which is illegal. I used to do IT, these people are the worst people I have ever seen running an app and this is the worst app I have ever used. Period. I will never use it again. I will only ever sign in on the web.

Payment. This app fails at logging you in. So anytime you have to pay a bill you have to spend a good hour with customer service. So close to moving from provides

It works but that’s about it. Why does this app give me minimal information - contract end date account numbers?

Changing provider. Was concerned I would need extra data while away at work so purchased a data only sim month to month. My existing plan had a week an a half to run. The data plan was for a month. When the existing auto paid and data renewed the data plan also paid again two weeks early. Hillarys/Whitfords JBHIFI🔥,been with JBs since 2014 , these Whitford boofheads are just deceitful.

Worst Application developed by such a big firm. services doesn’t show up and there’s nothing in it. Spoke with customer care and only ticket has been created but there’s no resolution.

Disappointing and not much use. The app continually hangs/freezes. Doesn’t contain much useful information or features. Telstra app was better.

Doesn't work. Always shows something went wrong and doesn't work well. Poor network coverage too.

Terrible! Needs fixing. I put in my password in the app to sign in and it says it is incorrect even though it 100% correct. The app doesn’t have the actual job-hi-fi shop on it! Bad app needs major fixing

Backwards Step. The app is terrible. Provides no actual contract information, sends you to a generic document. You can no longer see your contract start date nor payout details.

Can’t sign up or sign in. Even 1 star is too much for this app. Worst app I have ever used in my entire life. It’s easier to login to my bank account from a different device in a different location than signing in to this app from the same device using same WiFi. Too complex for no reason. Wasted my 30 minutes just trying to sign in and I gave up. Never downloading this app ever again.

Ripped Off. I was pressured to switch mobile plans, when purchasing a new iPad. After taking account of the gift card offer, the new plan is far more expensive and includes less features than my old plan.

I thought that this was for browsing the products and stuff. .

Why?. Waste of time, doesn’t show any orders. Just use the website. Poorly implemented app design.

Billing system. The billing system is very poor. No actual bill PDF statement, only what we owe. We a constantly told no to make payments through message links but that is the only option give. I like to pay bills through my bank system. I will report to consumer protection. Ask their advice.

Telstra & HB HiFi. I am trying to update my credit card on the app and cannot find anywhere to do it. It is very frustrating not being able to see all our Telstra services together. Also frustrating that Telstra cannot get their act together and issue ONE bill instead of multiple payments being required!

Worst company to deal with. They have worst customer service and each on of them says different things. Lack of professionalism. Very unsatisfied with the service.

Zero stars. Fails “Something went wrong” message every time I open it. Gets the prize for the most useless app in the store.

Won’t accept login details. Didn’t get reset email. Same details entered on web page and logged straight in

The app won’t let you sign in. The app is useless can’t sign in no matter how many times I try

Very buggy. Every time I open the app the box displaying my mobile number reloads about 10 times before settling. This also happens when hitting the payments page. Right now I need to pay a bill due to an expired card and it won’t load anything and says it can’t load my service.

Major Fail: inability to display past bills with usage. Says it all

Lack of Info. There is no ability to download a full Bill/Invoice. That is, a bill that shows full usage and invoice breakdown for each service incorporated on the Bill. Previously with Telstra you c old all the information on the Bill. Why change it? Now you cannot access your own comprehensive usage detail. Not happy! Half baked service…again. The system wasn’t broken but someone couldn’t help but change it. Of course if this is a case of me not knowing where to find with the change then I’d be forever grateful if someone would show show me how to find it.

Disappointed. Only once have JBHI sent me a text saying $ to be deducted from my account in 2 days. Went to shop numerous times to try rectify & no success

Excellent service. We went to your Caringbah store to buy a new phone today. We were served by a young man named Nelson. We would like to thank him for the outstanding service provided, it was a pleasure to deal with such a wonderful young man.

Expensive with little features. No web interface, expensive, no overseas calls included, expensive roaming,

International roaming. Have made the payment but not getting the data ??

Can’t sign in.. I attempt to sign in however it’s not letting me create account, rename account, or recover account. Attempt to use the “contact us” feature to ask and the only item the service can give any help on is their Telstra service providers. I use the same phone number, name, etc every time but it claims that my name doesn’t exist. I receive digital receipts that save to the same account I use every time. Just a messy app

Payment screen is ridiculous. Only accepts card payments, not PayPal or apple or google pay. Basic app that doesn't actually do the job. On top of the dodgy app, reception often is unavailable, still high prices. Poor customer service with offshore call centre

App works. Update your OS before calling Apple. Don’t rely on automatic updates. You have to do it manually on your phone.

Difficult to get bills. Since the change to the new billing system i no longer receive invoices by email. Now need to go into the app but it doesn’t let you share the invoice.

No service and can’t add a service. After login, show I don’t have any service. The add a service button is not working. Useless app.

100% useless. “Something went wrong” is all you get from this App. Don’t waste your time seeking tech support, there isn’t any. Just shop online and when they ask for your feedback regarding your shopping experience, tell them their App was 100% useless.

Poor billing. Reminder sent to pay the account.. due in 2 days .. had not yet received the original ..

Not useful and most links goes back to your payments. Can’t tell when I started the service nor when my contract ends! Which is something I wanted to know. I know I still have my credit from previous connection but their invoices never shown, so I cannot claim my money back.

Wow how worthless. How do you make an app that’s almost impossible to login to it’s quicker to use the website. Awful app design good job Telstra

Can’t even find my JBH acct. Apparently this thing is buggy and super annoying. So you can use google or Facebook to log in on web version but on this stupid app it asks only to login with a Telstra account. The Telstra account (which I have none actually) it recovers using the in-app function is something unknown to me. Unbelievably dumb and annoying setup for a big shop like this.

Worst mobile plan & ap ever. The most unaccomodating ap that ever existed. The staff in the contact Centre don’t know how the ap works and can’t help when things go wrong with the account. No other way to pay bills besides direct debit but if there’s a problem there’s no number to call and the people in store don’t even have additional capability to do anything. Problems get “escalated” and never fixed. Can’t wait till the contract expires so I can go back to using proper Telstra. I haven’t been able to manage my bill via the ap for months.

Can’t sign in. I cannot sign in saying my password is wrong but it’s definitely not. Pls fix the issue so I can buy something 😂 (yes that is a crazy laugh) been going around in circles repeatedly 🤕

Can’t create an account. I enter my own name, DOB and phone number only to see a message “The details entered don’t match our records. Please check the account details and try again.”

Unable to update Payment method. It is frustrating of trying update my credit card for payment numerous times. I even tried an existing card but no luck. Support tried to help but don’t understand or know the way around the App. Very disappointing.

Transition - clear as mud. Great difficulty in working out what is what with respect to internet and mobiles. Keep getting communications which could be scams.

Not that good. Not a good experience. Card scanner is temperamental and often seems to have an error when l logon.

Rubbish App. This may be the worst app I have ever used. I can’t even sign in and when I do try to sign in. It tells me to recover my email, but never emails me anything to recover. Worst app. Please don’t download

So frustrating!!. Every time I go to login, my password doesn’t work, even after I confirm it from using the website. Then when I try to recover my password it doesn’t send! I tried this many times even a different account but nothing works!

App is easy to use. The support team is nice and responsive

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