Starbucks Hong Kong App Reviews

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The new app steals money. This is criminal. I have proven this to Starbucks employees 3 times already, who agree with me. But support never responds. Be careful - if you load cash on the app, it will deduct it without making any purchases.

Great looking app but you can’t use it to get coffee. Love the UX, customisation of your order, linking with your Starbucks card, preorder, finding the nearest Starbucks near you but… …You can’t pay for your order. Useless.

Horrible interface. Nothing seems to work like it should with this app. Can’t add money to card, can’t place order with it, can’t add credit card or auto pay. Please fix!

Using this app is like playing a probability game. Like what our probability Professor taught us, you can never know what is the outcome of the app after you press the “next” button. It could be refreshing for ever, telling you insufficient fund while you have hundreds of dollars in your account, a 404 error, an error message called “throw an error,” or a successful next step with an extremely small probability. Good for learning probability, but useless for ordering coffee.

A disgrace to sbux US app. Cannot add money to the starbucks card, loading time is too slow. Kicked out of the app multiple times. Basically, impossible to order through the app. Sbux HK “revamped” the app a while ago, and guess what IT GOT WORSE—blows my mind to know there’s another level of sucking to the already low standard set by the previous app. It is not hard to create a decent app, whoever is responsible, go find yourself another job.

Please fix your app!!!. Please stop signing out your users constantly, we use this application while we are waiting in line to order at your stores. Signing us out only slows down the service and frustrates your customers. Also, online ordering is slow and too many steps, please perform system and UI optimization. For items saved in favorites, please save the modifiers and default the quantity to 1 instead of zero. These are only extra steps leading to more frustration for your users and it is compounded by the poor application performance. I see that a new update was released but it signed me out and invalidated my credentials. The account was locked trying to sign back in and a password reset does not unlock the account.

Terrible app. The worst app ever. Every time there is an update, it doesn’t let me sign in. Horrible customer experience. Get a new developer.

Can’t add money with credit card. Yep, same problem as others mentioned previously about not being able to top up the Starbucks card with a credit card. You click confirm and get back an error message.

Ver. 10.1.0 is unuseable. App forced update and refuses to login. Every attempt is met with 2 msgs: “Throw an Error504” or “Login has expired, please login again”. Attempts to report error to Starbucks HK has led to dead ends and Apple won’t take report as it’s a free to use app.

Need major upgrades to the app. When is touchid going to be enabled to make it easier to use? Auto reload would be great cuz the main US app has both...

Absolutely terrible app. FIX YOUR APP!!! This is the most useless app I’ve used. It never works right—it’s impossible to add money to a Starbucks card, it doesn’t include seasonal items when using it to order, it can take up to 30 seconds for a new page to load, sometimes even after a page loads items will appear or disappear, and it won’t let you use rewards when ordering for delivery. Half the time it’s just random error codes.

Doesn’t work at all. This app has always been terrible (won’t stay logged in, extremely slow to load and move between screens), but after the latest update it just doesn’t work at all. Errors constantly popping up when trying to check out and it’s impossible to place an order

Doesn’t work half the time. Very buggy. Can’t recommend.

Shortcut to mobile pay screen crashes the app. If the app hasn't been run in a while it crashes when using the mobile payment shortcut.

THE WORST APP EVER!!. When you do by chance get logged on, it's often glitchy. Numerous times my money is gone. My card still have $33 in it so I topped up $100 and the transaction was approved but after that came up with the error thingy then in the end I only have $1.0, not only i lost my $100 plus the $33 that was already in there.. jesus christ

Makes the Starbucks experience bad. Haven’t been able to add money to my cards via the app in months. So many crashes bugs and issues. I loved the convenience of Starbucks. There’s no longer any convenience when you can’t actually use the app

UI is a little bit slow. The app is slow. Too many clicks for one order. And they max out at 12 drinks.

Absolute garbage. Nothing more to say. Needs a complete and total re-write, nothing works properly.

Garbage app. This app used to work but then it was updated and became slow, unresponsive, and prone to crashing. I don’t understand how they let the update stand to make it worse. Do they not want people to order ahead. Whoever Maxim’s hire to make this app should fired.

No Apple Pay reload. Still cannot reload Starbucks card with Apple Pay :( what's the problem?

no able to charge my wallet. payment fails bug

No passbook integration???. Would be much better if it could load my cards into passbook.

Disaster. The updates have been a disaster. I’ve stopped using the app.

10/31 update not available if app is already installed. App is now unusable as 10/31 update is not available if app is already installed. Please fix asap

App was great but now crashes after opening. After the latest update, the app crashes right after opening. Previously, it was very stable.

Still stuck at the past. If this app represents Starbucks Hong Kong, this would mean the company is couple years behind the world. This app is not up to the standard of Starbucks. It is still not optimized for iPhones with screens bigger than 4 inches, which was released nearly 2 years ago. No passbook/wallet support. Seriously? That is the best user case and the company elects to skip it. App takes like more or less an hour to refresh to the latest reward stars, and user cannot redeem reward at the shop immediately. I haven't even mentioned Apple Watch. TL;DR: 2000s technology in 2016.

Top up Using Apple Pay. Can’t use Apple Pay to top up after upgrade

App auto shut down whenever I want to choose store.. Never get any mobile order coz of this bug.

Not working. After an upgrade it’s not working

Need more clicks to buy, after updates. Need more clicks to buy, after updates. Very bad user experience. Really don’t know what is in the app designer mind?

Crashes when trying to Create Account. What good is your app if you can't let people create an account. I spent minutes filling out all the details and after hitting the Submit button it crashes. Whoever coded app should look for another job.

Don’t bother downloading it. Worse than just paying by cash or credit card. App cannot link payment with credit cards. Must refill lumpsum every time. The process is just a pain. The rewards are useless. Forget about the app, its waste of space. Better just pay direct.

buggy and they force updates when you may not be able to. i hate apps that force you to update. If i’m at the store and want to use I need to update first. sometimes it’s slow and takes time. i just want to get my coffee and update later when I have time. they update so much because the app is so buggy.

Totally unusable. The previous versions were pretty bad but the Oct version just renders it utterly unusable. Managed to use up my fund and abandon Starbucks altogether.

Adopt the US version design. Please update the app to match the US version design! Also enable offline barcode access like the US version, it's embarrassing to have to hold up the line when it takes ages for the card to show up and hours before you can login and agree to the t&c again. And please, for the love of god, make everything sync in real time, it's 2014 and you need 24 hours to update stars for dozens of members?

Bad experience upgrading. I am standing at the queue to discover that Starbucks forces me to update the app before I could use my money that they took already for me to pay for coffee. The update required me to log in again. Not remembering the password I had to send off for password recovery. No problem there, but they do not respond to recovery request. I sent off for this 4 times. Still standing here at the queue for the last 30 minutes and without my coffee. Very annoyed.

Seriously needs apple wallet & Apple Pay support. Both have been available in the US Starbucks app for a number of years already.

Trash App. I can not browse the menu If don’t top up a Gift card first :(

Can't top up. App works fine for ordering but you can't put money on your card through the app so it's pretty much useless

Okay app. Personally I don't like this app so I give it a 2. I don't like this app because what if you don't have a credit card or any card. What if your like 13 you have no card so you can't make an account. As a Starbucks lover I wanted an app that I could easily take my time and see what I want and not wait in line, so I got this and it didn't work for me. If you do have a card , then it's a whole nother story.

Room for improvement. I have to re-login almost every time I use the app.

Poor customer service/bad app. I have not been able to log in since a recent mandatory upgrade to the app. Emails to Starbucks HK have been ignored. Sigh.

Better than US version.. Wow. User interface is gorgeous and professional. Very unlike the US Starbucks app. Can't we get an update to make our UI more like this one? The only thing the American version has is more variety in the menu section. Please update ours!

Pathetic app. If I had an option of zero stars I would give that. Options don’t work so is very annoying. Also, the way the rewards program is set up it is just designed to make you spend more money. You can’t even get your usual drink, unless it’s the smallest size, without having to pay. If there were other options near where I live I would forget about Starbucks. I have used the Starbucks app in the US and it is much better. Forget Starbucks unless it’s the only option and probably best to just make your own.

nothing works. wanted to review historical transactions for claims purpose, not loading at all :)

Poor app. Sorry to say, but this local variant of the Starbucks app is a joke. Riddled with bugs and frequently fails or crashes, yet the reps at the supposed customer service hotline for its creator (HK Starbucks , aka Creative Concepts?) have no idea how to explain behavior of the app let alone fix problems... nor do they seem to care much. Most ironical is that the claimed ability of this app to auto recharge from a credit card simply does not work. And ironically, this was discovered in the supposed heart of fintech in Hong Kong (Cyberport).

Still can’t top up with payme. Seems that no one wants to fix the top up problem. Payme is still not working on the Starbucks app as a way to top Up the card.

App doesn’t work, always glitchy, doesn’t even let you sign in anymore. Starbucks HK mobile app just doesn’t work. It won’t let you log on, and when you do by chance get logged on, it’s often glitchy. Numerous times my money is gone, but my mobile order doesn’t go through.

Oct 2022 still very buggy. After recent update, could not place order due to errors “thrown” by app. Today I deleted then reinstalled and could place an order. But it’s still quite slow and the UI is very difficult. This app has a long history of problems and seems little improvement.

Forced update. Can't access your stored balance to pay unless you update the app. No updates available on App Store.

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Broken update alert. I open the app and it says I need an update. I can't use it without accepting the need for the update. Accepting it takes me to the App Store which indicates I have the latest app. I cannot update it. So I'm stuck.

What a stupid update. It is a very stupid update, you will lost your account information after this update.

Why limited online order. I drink oat milk. Oat milk has been an option in store for years. But yet, I can’t order it in the app. So all mobile ordering features are useless. Takes forever to load my payment QR code or consistently logs me out.

What?. Hong Kong gets their own app.. I thought all they had there were knock of Starbucks

Apple watch app?. Apple watch app?

worst resolution. no one maintain this app？

Buggy like hell. Fix your app please. It's buggy like hell. It crashes every time I open it. Have reinstalled and tried also. On 5s. It's really annoying when the app crash when you are just going to pay your cash! Crazy!

Great app...but. Not working in iOS 8. Please update!

Still no passbook support :-(. Love this app but passbook will definitely make the experience a lot better!

Mobile Order???. Order and Pay is a Must Feature BTW, this Hong Kong app beat all other stupid SB apps Especially the U.S. SB app is a piece of s...! Cuz this HK SB app could chose any amounts you wanted to transfer to another card — instead of 25, 30, 50 etc.

Worst app after openrice. -whenever you update the app it auto logs you out. -the app loads so slowly you literally have to wait for it at the counter to scan the code -the app doesn't allow you to sign in with your starbucks card, has to be with an email JUST SO NOT USERFRIENDLY, like their staffs anyway

Update the US app. Update the US app like this one!