Optum Specialty Pharmacy App Reviews

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Something happened. The app is no longer functional. Maybe not up to date with new iOS? It logs me in and crashes. Doesn’t matter if I do biometrics or regular login, it crashes immediately.

Don’t download this piece of garbage. This is the slowest, most inconvenient, piece of trash app I have ever downloaded. The information is always delayed by DAYS and not clear. My bill is ALWAYS incorrect so I end up using the call center anyway. Save your phone space and the headache for real.

Terrible customer service and app. Avoid at all cost.. Customer service has no business helping people in the health industry. My $12k a month rx they bill. Is now missing for 3 weeks. I’ve been on the phone with countless service reps who have all claimed it was fixed. And here we are week 4 of a life saving weekly medicine, and they have not reached out once to resolve this. They are still billing though. If your dr refers if would reject and ask for another provider immediately. One stars should be zero company feels like a total scam.

I love this app!!! So easy to order my meds. This app makes it so easy to refill my specialty medications. Easy to use and I love the feature. I also love the OptumRx specialty pharmacy!

Most worthless specialty Rx in all the land. My 4th one (always my insurance making me switch, never my choice) and they are absolute trash. Order never processed timely, app doesn’t work, spoiled medications upon late arrival. If you can go somewhere else...YOU SHOULD

Totally Useless - Should be zero star!. Zero difference from the browser version and same result - still cannot place the order even though all information is complete and all profile data is up to date. Place order button just turns from dark blue to light blue and nothing happens. The exact same behavior on the browser version. I end up calling anyway and the person on the line tells me that everything is complete and should work - until it doesn’t. Please spend more time doing QA on your product before you release it. This shouldn’t be this hard.

Worked in the beginning and no longer works. I’ve tried for over 3 month and this app still does not load properly on iOS for apply products even the online website from an apple product. This is unfortunate as it worked in the past…

Worst app ever!. This app is never reliable, slow to work, errors all the time. Also, last night I was trying to refill a prescription and it said to call the toll free number. Well it led three times to “Spectrum Technical” sounded as if it was an internet or cable provider. As I said before, worthless app.

This app is abysmal. I spend up to twenty minutes trying to use it, I might as well call by phone... what isn’t wrong with this app... 1. Logging in is extremely difficult as it is impossible to paste my password in. 2. I process my prescription refill only to have the app screen go gray and lock up. To make matters worse, I get logged out. 3. Now I start over and close the app. Again, I have a hassle pasting my password, this time I got through without the app locking up. I am using a brand new iPhone 12, with everything up to date. I took screenshot video of this experience. software version 14.2.1

Zero Copay Never Works. I have not been able to refill my meds on the app for roughly 3 years. The copay always shows as $1,000 or $200. I do not have a copay. App tech support nor representatives have been able fix the problem. So I always end up having to call.

Get with the times. This app is horrible! Never remembers who I am even though I check “remember me” when I sign in. Not TouchID enabled. Not ApplyPay enabled. Most recently, wouldn’t let me sign in at all and took me to a user I’d recovery screen and after I entered my information still couldn’t find me. In addition, the app loses track of my prescriptions eligible for refills. I’ve started with the app only to end up having to call in 50% of the time to order a refill. If you can get into the app, the app is not user friendly.

Can’t open. This app just continues to crash making it pointless to even have. I cannot get it open and I just have to use their website.

Get it together. This app works when it wants to not when I NEED it to work. Extremely frustrating!

Useless and can’t even login. The login page is so horrible. Can’t paste my password to the password field. You really should have a better engineering leadership team.

Horrible. All the money these people are making you think they would have a stream lined app/website. Not the case. Absolute horrible experience with this app as well as the website and call in. Probably made in China.

Pleasantly surprised. After reading the reviews I was so disappointed to learn the app didn’t work. Since the phone calls every two weeks drive me insane, I thought I’d try it for myself. I’m so glad I did. Everything was perfect, my medication is ordered and on it’s way. There were no glitches and it took me 2 or 3 minutes to place my order.

Where’s the Developer. It’s obvious that the app is useless and doesn’t work! What’s even more astounding is the developer hasn’t responded, acted or updated the app.

Not worth it. Use the website. The app fails constantly. The info is easier to access on the internet through the main site. Skip the app.

Crapshoot. The website always has trouble. If there’s an issue with your order they don’t even notify you. Their technical side is terrible. The app even worse. You can’t even press a button.

This App Is Horrible. It doesn’t function properly when trying to order a refill, can’t define a particular date, can’t make or take payments and now I can’t even sign in. Optum’s IT team said the app needs to be deleted and redownloaded yet that is impossible with the iPhoneX.

Fail. I’m not too tech challenged but I’ve tried numerous times to utilize the online system and it always says unauthorized. Here goes attempt #26 wish me luck! Ope almost forgot, my prescription has lapsed more than once. Reasons? Covid and couldn’t find a courier. 🤔 this isn’t auto oil filters you supply

Crappy app, crappy companyzz. This app is equally as bad as the crappy Rx coverage. When it first came out it sucked. Wouldn’t work at all. Always said that it didn’t recognize your Health Id. After an update (or two?), it worked & worked great. It was so easy!! Apparently they’ve updated it or done something to it, bc it’s back to sucking once again. If you can get the app to actually accept your log-in & pw, it now tells you “Our records indicate you don't have access to Optum Specialty Pharmacy.” Which of course I do & have had, for the past 8 years. Oh & the best part, IMO?? The optumrx specialty website is now doing the exact same thing.. One would think that money saved from shifting more costs of meds to the subscriber, that they could actually have an app, (or website), that would work. I hate this company. OptumRx does not care about their subscribers, they are all about money, regardless if you can afford to take the medication that’s best for you or not. If I could I would give a zero star rating.

Not a native app. This app in the past used to be usable. It is a web wrap app, not native to iOS hence the bad reviews. At this point I have to go through a web browser to make payments for my meds; I get errors if I try to use it through an iOS device. Ordering my meds works pretty well- but the experience is horrible. Trying to pick a date for a specific delivery is way easier on the browser. So fine to use if you are in a pinch; otherwise expect to get on a laptop or on the phone with customer service to correct errors if you use this app.

Web Wrap App. This is isn’t a native iOS app; it’s just the normal website wrapped up as an app. This might not necessarily bad, but in this situation, it’s just terrible. The website is almost unusable when accessed through the app. It loads slower, it’s less responsive, and some of the links fail to work altogether. Save yourself the trouble and go directly to the website.

App ok, service has problems. Usually ok, staff all nice, but they do not notify patients when orders are delayed or cancelled. Website keeps saying order is “In process” when it’s stalled, or cancelled. You need to phone to find out why the RX didn’t arrive and rwhat the problem is.

Not useful. This app is absolutely useless. Either improve it or get rid of it. Browser access no better. Always end up having to call.

Not functional. If you’re trying to refill a prescription, the app and desktop site are useless. All I can see is my order history under “Specialty Pharmacy Overview.” I’ve refilled online before with no problems, but clearly that functionality is gone. I will go back to refilling over the phone, which I feel overloads their already busy customer service.

Bad app. App very hard to get working and sign into. Takes forever when I’m trying to log in to re order my medicine. It’s horrific. Other specialty pharmacies I’ve had to use their apps worked lots better than this one. Consider how big OptumRX is I’m very surprised in the poor performance of their application

Unusable garbage. This is not a app at all, it’s just a micro-browser, and it is almost totally broken. They should drop it from the App Store and stop asking customers to use it. Signing in is almost impossible, it can’t remember user’s identity, and it doesn’t work with password managers. Skip this trash and just use the website.

If I could have a zero rating I would. Every time I go to the app I have to change my password at least 3/4 times to get it to work. When I finally do get it to work, I get a generic userface with all letters and some wonky symbols telling me I was signed out due to inactivity. (I WASN’T ABLE TO SIGN ON, how can it tell me I was not active?!?!) I have a new phone, so it can’t be old software/hardware! No app, no med, looking elsewhere

Sometimes. Sometimes tells me a later date that I can refill

HORRIBLE. Do not use this app or pharmacy. Customer service is a nightmare and it’s almost impossible to get an actual human on the phone. I placed an order for my medication, received a confirmation email, and checked the status on the app. The app said the order was completed but my medication never showed up. They canceled my order and never contacted me. Now I’m going to be a week late of my dose. If you value your health, please for the love of god go somewhere else.

Stick to the website. Does a poor job of replicating the website, with slower speeds and reduced functionality. Use the website, instead.

Garbage. I have tried to use this app for the last year. Across devices, updates, new software… GARBAGE. I have literally never proceeded beyond the log in screen. It’s a shame, because I waste SO MUCH TIME calling this company to renew meds. It should/could be as simple as verifying my address and clicking “refill”

Constantly Down. The website is always down. I only need to order medication once a month and half the time, I still have to call in for my refills. A simple 30 second process online becomes a 30 minute call. Fix the site!!!!

Bad review/ extremely. I was getting my cancer meds through Optum Pharmacy and it was on time till last week. They hijacked my other meds (not cancer meds)and just a simple muscle relaxer. I have always gotten it filled at Walgreens pharmacy. Optum is located on the east coast of the USA while Walgreens is across the street from my house. Their reasoning was they could send all my meds. They promised they be here in a week. It’s better to get them in a week or walk across the street? They are so busy hijacking prescriptions that my cancer meds were late. Money grabbing company that does not care about patient care. Since I’ve had to wait for my meds my blood pressure is now sky high. Optum pharmacy is the worst.

Works one day not the next. Garbage app, poorly designed. One day you can log in, next day you don’t have an account. When it does work, you fill out meds you want to refill, confirm address but somehow they always have to call you…pointless!

This worked for me. After reading the very negative reviews I was trepidatious about using the app. I tried it and it looks like it worked. I guess I’ll see next week if my meds arrive!!

Delayed Delivery of Prescriptions. This is the second time Optum has failed to delivery my prescriptions on time. The prescription is for cancer and I have missed 4 days taking it. Optum said it would be delivered on February 6th. Guam is in a different time zone. February 6 may mean February 7. The time difference the main cause of the delays. If pills last for 30 does, it would be simple to the delivery at least 15 does prior instead of waiting until 5 does are left for Optum to delivery the next prescription. This is so frustrating.

Bugs. This app has too many bugs now! It won’t even open anymore. The last update was two years ago?? Come on! Keep it updated so it works please!

Always on Time. I have been talking the same medication for at least two years. My prescription has always been on time and correct.

Falls short on feedback. When an order is placed, there is often an issue, the feedback falls short on why the order was not fulfilled. This should be part of the pharmacy order workflow!.

Can’t add literally Optum insurance. I tried to add my insurance information because I need a vital medication I haven’t had access to for half a year and the app doesn’t let me fill out the patient form… I’m so enraged about my medicine situation at this point that I want to bang my head against the wall

Same app…still doesn’t work. I have had the app for quite some time. Still cannot get it to work without crashing. Definitely do not recommend. Waste of space/data.

A Company That Could Not Care Less About Their App. IF you are fortunate enough to sign on on a day that the app actually works then you have the pleasure of realizing it’s really just a portal to their browser. Not a good portal, because that implies that at least it would be smooth when the website is working, which it also isn’t half the time. Then, IF you were able to get that far you might be lucky enough to see your prescriptions on file. Or, like me, your profile might just go missing every so often. Then, IF you were able to make it that far you get to find duplications of medications, duplications of shipping addresses, old addresses that you’ve asked to have removed many many times and more wonders like that. Lord knows there is also know way to manage your contact preferences with them. Either through the app or through calling I’ve been trying to get Optum Specialty to stop phoning me to tell me my refill was due, then to tell me had shipped, then to tell me it was about to be delivered and then again to tell me it had been delivered. I’ve been trying for nearly 7 years. It would appear this is impossible. All in all, I truly hate working with this Pharmacy both because of their app and their unwillingness to improve but my insurance forces me to use them so…here we are.

A good experience. This was very helpful and easy to use

Great Service. Optum Specialty Pharmacy is a fast, and affordable pharmacy. They always have people doing customer service and the pharmacists are very well knowledgeable.

Horrible. If I could give negative stars, I would. This app is HORRIBLE! It’s slow, constantly gives you “application error” messages, and half the time doesn’t even load. It’s incredibly frustrating.

It won’t work so don’t bother. Down loaded fine but i could not establish my account. Not a good way to encourage use. A good UX Designer is needed. Looks to me like engineers are in charge!! Somebody missed something. Willing to admit it might be me but I’m not new to establishing accounts. If average people have problems then something is wrong with the design.

Can’t get into app. It’s impossible to even get into the app because it demands a Rx number, but does not recognize any. There is no communication between the regular pharmacy app and the specialty pharmacy app. Even the operators are confused when called. They just transfer you back and forth.

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Poor redesign. Old app was much better. This app, less info. Very basic now.

Useless. I can’t even logon! It lets me sign in and the screen goes completely white. Nothing. Nada. Useless.

Piece of Crap!. Doesn’t work. Plain and simple. Would be nice because it takes 20 minutes to order by phone.

Total dose not included. I cannot see the full prescription and the total amount of my medication to ensure it’s the right script.

No stars. I have to use this company for my MS meds through my company insurance. I downloaded the app, hoping it would be an improvement on the web. It wasn't. It's the same except smaller. The app/Webb is highly confusing. You can't see what you've ordered. They never give you an order number. They don't offer any shipping info. You won't get a delivery confirm until after ups has left. If I order underwear from Victoria's Secret online, I can print an order confirmation sheet. It will have the line item I ordered, the cost of item, the date I ordered, an order tracking number, when it ships I will get a UPS track on number. I really don't understand why they even went through the the trouble of a website and now an app, both not really usable. I will continue to use as I have to. This company has never made me comfortable. Every order is a wish and a prayer.

Super easy to use. I don’t want to naysay everyone else’s experience; maybe they’ve fixed the app since all the bad reviews? Anyway, I downloaded the app while I was waiting for someone on the phone to refill my Rx. Then I read the reviews while it was downloading, but figured I’d try it out to see just how bad it was before I deleted it.... There was a “Patients-Request Refill” button on the screen. It then had a screen to login, or register if you didn’t already have an ID. I couldn’t remember so I clicked register and entered a few lines of info. It told me I was already registered so I requested a new password. When I logged in, there was my med, and it showed the pending order I’d just made on the phone. Easy-peasy! Now I wish my other med was with BriovaRx lol

Rarely works. The app usually stalls on the opening screen and rarely works. Awful specialty pharmacy, awful app; at least they’re consistent.

Please Fix this app. Please fix this app! I would really like to be able to use it to order my medication. Please fix it!

Zero Stars. This app is worthless. It doesn’t show any of my prescriptions……

Very back UX experience. The app does not function at all. Cannot submit order.

Terrible App and Website. The app does not work!!!! I’m forced to select one star, but it does not deserve that. I voice my complaint every time I call in to order my prescription.

Bad web App. It is terrible to try to sign in. They need to have a native app - worst app

Waste of time. App is useless. Doesn’t load properly and times out in a few minutes. No help at all for such a big pharma company

USELESS. Don’t waste your time. I’m never been able order my prescription through the app, i always have to call.

Terrible app fails frequently. Month after month I attempt to refill an existing prescription and the app fails at the point that all info is entered.

Pathetic. Absolute garbage fire of an app. Barely functional. Fire whoever made it and hire someone with actual experience because, this is literal held together with prayer and bubblegum.

App doesn’t work. The app doesn’t open

Same crappy screen-scraper wrapper as before. It’s 2019... please write a mobile app that takes advantage of local resources. I am a patient and (try to, unsuccessfully most of the time) use this app to place orders and track shipments - why do I need to tell you, every time, that I’m a patient (using the hamburger web menu)? Why do I need to sign in, then validate my identity every time? Why don’t you use Face ID like everyone else has been doing for years? Finally, the page with my prescriptions (if I even get to it) is very confusing, with multiple records for the same medication (2 of which I already called you to remove because they are not valid, yet they continue to show up...) The experience is absolutely terrible. It is painfully clear that this is no mobile app - but rather a poorly designed wrapper for web content (none of the information appears to be cached locally; none of my settings can be saved; no use of camera [“scan your prescription”]; etc.)

Crashes. Un-usable as is crashing before it even logs in.

Terrible. Does not allow me to login and access my info -_-

Optum Specialty. Optum specialty pharmacy is excellent!

Terrible. After reading the other reviews I still decided to download the app. When I tapped to open the app, the splash screen came up and that was it...IT DOESN'T RUN. In the year 2021, optum still can't execute an app...pathetic.

App never seems to work. App, which is more times than it works.

Bad as it gets. Like the other reviews this is not really an app but a portal to their website. What a waste of listing space in the App Store

Does not work, I cannot refill my Rx, I can’t even log in. The app is just a web wrapper. Logging in results in a message saying that I’m being logged out due to inactivity. Then a bunch of random errors show up.

Useless on iPhone. Application error: a client-side exception has occurred (see the browser console for more information). Useless

Login no longer works. App crashes every time I try to log in. The app is completely useless now.

FIX YOUR APP. This used to work fine. Now I can’t click on the prescription I’m ordering even though it says it is ready to refill. PLEASE FIX THIS APP.

Garbage like its business. App won’t even open, try to login and it quits.

Terrible. Terrible pharmacy!! I’m an RN and I have so much trouble with OptumRx. Waiting forever to access my account. Asking same questions over and over!! I tried on-line and no better

Useless. App is completely useless. Save your time and call in your order. Why even release an app that is a complete pile of garbage? Take this app off the App Store or fix it!!!

No FaceID sign in. Might as well save a bookmark of the mobile website to your home screen 🤷🏻‍♂️

Absolutely dreadful. The app simply doesn’t work. It’s nothing more than a mobile version of the website, and it wouldn’t even allow sign in. DELETE.

Terrible downgrade. No longer displays subscriber information, does not display refill left and if no refills are left does not display the prescription. These guys are awful on their tech side. Cheap!

Down all the time. I haven’t been able to log in for weeks

Not great. Only works about half the time, never “remembers” me so I have to always re-enter user name. Slow and unintuitive.

The worst portal, always down with “technical difficulties”. Terrible portal

Don’t waste your time. Couldn’t order drug AND NEEDLES. one is useless without the other. Hate having to use this pharmacy. Insurance company forced me. They stink

Awful. Every time I use the app, or the website (they are the same thing), there is an issue. I am livid I am forced to use Optum to get my rx

Worst app and service ever. If I didn’t have to use optum or this app I wouldn’t

Frequent technical errors. Really frustrating

App doesn’t work. I downloaded this and it’s just a blank screen and nothing happens

Frustrating. Not happy with this app it has all my information but insists that I call the pharmacy because it needs my mailing address wth very disappointing

LOL - just a bad front end of the website. Why did they bother with this trash? It’s basically just a browser in kiosk mode. It provides no benefit over the website whatsoever.

Zero stars. After logging in, the app crashes with no error message. Completely useless. Come on Optum, it’s a wrapper over a website, not rocket surgery.

Waste of time. Get with the times. This is not an app. You just load the website and call it an app. Complete trash.

Junk. App continues to crash. Cant even sign in. Cant seem to decide if it wants to be an app or a webpage

Dropped my Rx. Had to call to get refill. Then checked app and website and my medication is not even listed. What a piece of crap!!! ZERO rating

Impossible. Slow!!!

Useless. Absolutely nothing works in this app. Clearly coded by kindergarteners. Save yourself the time and open the page in your browser of choice.